Dunhams Sports in Burton
Categories
Location on the map
Burton, Genesee County, Michigan, US
Service options
Accessibility
Planning
Payments
Site: https://www.dunhamssports.com/on...
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
Dunhams Sports in other cities:
Overall a good store, went there because they have a EOTECH 512 sight and I have a 20% off coupon. However they only had the display available. $500 sight I wont take the display model.I called back to order a new one. Im still waiting to hear back from the manager. Hopefully they get a new one and let me use my 20% off coupon. Sales guy was great just wish they had new items.
I love this place because my son plays all sports. The staff needs to stay abreast of the current sales and coupons. I purchased a whole soccer set for him and paid full price, but when I went to purchase all the baseball things I need the representative told the customer in front about the discounts and not me. I was the one who suggested the customer in front of me come into their store but no discounts like her.
I typically enjoy this store and location for their variety. This summer I was a little disappointed that they didnt have any 12 inch bike tire tubes for my kids bikes. Other than that this is a great place to shop around for sports attire and hunting or camping equipment.
Wish I could havet a five-star experience except for they got way too many racks where you run into them and they tear your cloak and a lot of stuff on the floor only two employees in the whole store last time I got my kayaks had the same problem I was in line for almost an hour and a half
If only I could give negative five stars I would. First they only had one register open when we walked up. Then the cashier had such an attitude when we said we had a return, which was quite simple with our receipt and tags attached to the merchandise, which we were told when we walked in to return with our purchase. Then the line grew by 4 other customers as we waited for the manager to come to fix our prices. The issue with our price is we had picked out a pair of tennis shoes that were sitting on the price of $44.99 for the month of december. We took the shoe to the girl working in the department and asked for our size. We get to the register and they ring up incorrectly to our knowledge. I personally go back to the shoe wall, take a picture of that shoe and the sale tag and show the cashier where the shoe had been sitting and she fixed the price but needed a manager override. As the manager comes over, after waiting 15 minutes with the gentleman behind us yelling, looks at the screen and just says I cant do that its not the correct shoe. So i went over and looked for the correct shoe for the sale. It was no where to be seen, in fact there were no holes on the shoe wall. Then lovely Andrew comes over and offers his not so helpful advice when i ask to see the correct shoe. They were out of stock completely and probably have been for awhile. Anycommon sense they would have taken the sign down and put the shoe we had wanted to purchase there WITH THE CORRECT SIGN. As you can imagine by now Im a little upset that they will not handle this situation correctly and Andrew was a complete a** the entire time telling me I was wrong. The Burton road Dunhams then told me they could not do anything for me that a customer must had put that shoe there with that sign. Needless to say I will never go back to that store especially with the snotty employees that work there and blame the customer for their mistakes
Found everything as I should but Roberto who works there is very rude and needs a lesson on manners. A coworker at the front desk asked for help over the walkie due to a line piling up at the front register and she was trying to help us get a fishing license. After she asked for help over the walkie talkie Roberto replied with “that’s not my problem” the lady at the register said never mind and reberto replied with “that’s what I thought”. Everyone in line heard him and a few people left the line after saying they couldn’t believe he said that over the radio. Not a team player and does not deserve to work in customer service. Burton, MI
Two girls at front counter were the most unprofessional people I have witnessed in the presence of customers. They were complaining back and forth to each about being sick and not being allowed to call in while completely ignoring my wife and Myselfs questions regarding coupon policy. They also were talking about their pay w each other and completing disregarding the fact that customers were present. So much so the first girl got half way through ringing up most of my clothing and cleared the order because she was having an issue and had the other employee start all over. My wife and I asked if they maybe should go home or we should go to the back register because of the difficulty they were having and this just seemed to anger them. I am not one to complain about people that are clearly having a bad day but we were blown away by these employees complete disrespect for us as customers.
Called about ammunition. The Firearms Retailer seemed clueless. When I asked for pricing he told me a box of 50ct .45 auto was $22. When I asked about bulk he said a box of the same brand 200ct would be $110. I asked why because 4 boxes of 50 at $22 equals $88.....he had no answer for me.
This Dunhams is one of the best things about Courtland Center anymore...too bad its attached to the mall. I only ever go here though just to see if they have stock of something another Dunhams doesnt. Its actually one of the nicer Dunhams stores in MI that Ive been to (besides Miller Rd.), but its attached to that dumpy forsaken mall. Its really a shame, growing up I remember the good times when we went to Courtland to see Santa, the Easter Bunny, etc. Now I wont even take my kids there.
Total reviews rating 4
196 Reviews for Dunhams Sports 2023:
Review №1
2022-04-09The folks in the guns and ammo department are awesome. Very knowledgeable and quick to help you best they can even when super busy back there. Had a delay on my background check when purchasing a firearm (which is completely out of mine and their hands) but they checked for the proceed to sell daily and called me as soon as it went thru. Great service great product.
Review №2
2022-06-29They really have added to their inventory and are covering a lot more areas now. They didnt have the golf shoes I was looking for in Wide however.
Review №3
2022-04-02Terrible customer service. Left on hold and never answered every single time I call. Highly recommend using a different location.
Review №4
2022-06-07Great experience. Quick service. Employees were super polite, helpful and knowledgeable.
Review №5
2022-04-30Found what we were looking for and they guy (kid) that helped us was polite and quick! Super nice guy.
Review №6
2018-11-07I walked right in and 3 people were talking and didn’t even say anything and back in the shoe department no one was there. Worst Dunham’s ever!
Review №7
2021-05-03I always get Outstanding & Great Customer Service given here at the Burton, Michigan Cortland Center Mall Dunhams Sporting Goods Store from the Cashier Michael & from the Other Employees. They are kind & friendly. And have great People Skills. I love how Dunhams has awesome Coupons & Deals too. On a Regular Basis. All Year Round. I love going to this Dunhams here when I can to get my Adult Kids Gifts & Items. And when I can get myself something here too sometimes. I always Advertise & tell my Family & Friends about this awesome Dunhams Sporting Goods Store here in The Cortland Center. And I always send.them here to buy the things that they need. And my 80 yr old Brother In.Law I take here too. And he buys things here too. And Michael & the rest of the Employees are great here too with giving him Great Customer Service too. . And they are very kind to him too with him having trouble hearing. They take good care of him here & treat him good..I love this Store & Hiighly Recommend them to Anyone. And Everyone.
Review №8
2021-05-04The store was busy, but they had what just what I needed.[Fastpitch softball equipment]I had to have some assistance from one of the staff to find one item. The staff person was patient and eager to assist me in finding what I was looking for. In spite of the stores business the wait in line was minimal. I only wish there were more items on sale 😊. My shopping experience was a pleasant one. Im grateful that theres a Dunhams store within a short driving distance from where I live. The store is clean and organized.
Review №9
2021-03-18Great service today from Austin! He answered all of our kayak questions and we purchased 3 from him. We also got geared up for soccer to start. Another salesman was very helpful in the footwear department and checked on us a few times as well. We will definitely be back!
Review №10
2021-03-27Went in to buy a gun safe and asked a manager for a price check on one and was told one price then walked up payed for it then was told by another manager that the price I was charged was wrong and he could not sell it to me for that price even after I was already charged for it by a manager . in the end I had a 3rd manager come up and offer me I discount off the correct price I was sapost to have been told in the first place and worked with me . amazing that a small store with 3 managers and only 1 had any brains .