Delivery
Yes
Elder Hyundai in Macomb
Categories
Location on the map
Macomb, Macomb County, Michigan, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Phone: +1 586-838-1667
Site: http://www.elderhyundai.com/
Site: http://www.elderhyundai.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:10AM–3PM
- Sunday:Closed
Comments (199)
DO NOT GET YOUR VEHICLES SERVICED HERE!!!! Worst service experience ever. Ive grown up in dealerships, even worked for them. I went in for an oil change while my toddler and I waited. They couldnt tell me why it took an hour and a half compared to the 45 minutes I was quoted. Come to find out they loosened my lug nuts on one of my tires, Im guessing to ensure I came back with more work to be done. Two of my lug nuts came off on the highway, endangering my child and myself. If I could give negative stars they would have -5. Save yourself from being endangered and go elsewhere.
Sami Rayis is an excellent sales representative. He is kind, helpful, knowledgeable, and honest. He even was great with my 7 year son!
Sami Rayis, was the best sales person for buying a first car, he walked me through all of the car features, went over all my different options, and I left with a car immediately. Thank you Sami
Great experience on my car purchase. Both Sami and George were really great to talk and they did help me with all the question I had.
I worked with Sami, I was totally satisfied with his service, also impressed with his professionallity, great attutude to customers. Definately I will recommend him if someone is looking for Hyundai.
When you come to Elder Hyundai, be sure to ask for Sami Rayis. He is the absolute best! He takes time to explain everything in details easy to understand. He knows what hes doing and will take the best care of you! I could not be happier ☺️
I had the pleasure of working with Tyler on my recent Genesis purchase. Given the unprecedented times of vehicle shortages I wasn`t expecting too much. Tyler was honest about the inventory but said he would make every effort to find me the car I wanted. It took less than a month for Tyler to deliver exactly what I was seeking. I had a very positive and stress free experience.
Adam Owen took great care of us. We heard online that financing straight through our credit union would get us a better interest rate. It ended up being a huge ordeal. Not worth it. And wasnt even better. Ended up going through Elder Hyundai. He even got us a great deal on our trade in from 2009!
Samantha was very helpful and went the extra mile to ensure that I received my car in an expedited manner. It was a very quick turnaround time for a CPO validation from the mechanic team. I have owned Hyundai cars for over 25 years and will continue to recommend them.
Great experience in buying my 2022 Tucson with Elder Hyundai. Alli was great to work with. Easy reachable for any questions and provided continuous updates on the status of the vehicle. George helped with the financing process and did his best to find the lowest APR. Would recommend Elder Hyundai for your next car.
I bought a Hyundai Tucson from Elder Hyundai. The whole process was very smooth and easy. Tyler Allor was our sales agent and he went out of his way to make sure we got the car that we wanted and that we were happy. He was always pleasant and never tried to push anything on us. George Lis, the finance manager, was also very honest and transparent with the numbers. This was one of the best car buying experiences I’ve had. Thank You Tyler and George!
Sami Rayis Sami is an excellent sales consultant, very informative, filled my gas tank, explained all features of vehicle and just went out of his way to make me happy.
Sami Rayis, Tom and the team at elder went out of their way to get my car inspected and delivered on a Saturday.. Sami stayed late and made sure everything was done properly. Thank you.
Adam Owen was awesome! Helped us get into the car we need for our growing family. Listened to our needs and helped us decide on the best car for our needs and our budget. Very happy we chose to come here!
We had the best leasing experience with Tyler Allor, we had gone to three other dealerships before coming into Hyundai. One dealership was very rude, the other two were nice but could not get us to a price pointe what we were comfortable paying. Tyler brought us in to his office, not only did he make us feel right at home but went above and beyond explaining all the details of our lease, and what we needed. We are now leasing a Venue and are very happy. Thank you, Tyler.
Sami Rayis was an EXCELLENT salesman. He was very thorough and patient. Once I found what I was looking for and purchased my vehicle, he took the time to explain most of the features that came in my 2022 Tuscon. I would DEFINITELY recommend him, and will see him again when Im ready to purchase my next vehicle.
I just went in for an oil change which I’ve done several times at Elder Hyundai but I had an oil leak this time that needed to be investigated. I had taken my car for it’s most recent oil change to another Hyundai dealership in the area. The team at Elder gave me an initial estimate for an hour’s worth of work to do the investigation but upon first notice they saw that the leak was caused by a loose bolt from the previous oil change. They immediately told me and charged me nothing for the time. I really appreciated that honesty. Maybe we should expect and hope for that in this world but we don’t always see it. The team there was so friendly, helpful, and even relieved (for me) that the oil leak was a simple fix and the subsequent oil change went so smoothly and quickly that it really helped to built trust which is so important and yet so rare in many auto dealerships. I like this location a lot and would recommend them.
Great place, the Sales staff are extremely friendly. Sami Rayis is such a down to earth guy; he was very friendly and nice. My mom was looking for her first car in over 10 years, he took the time to talk to her about what she wanted and would be comfortable driving. He was a great guy who went above and beyond for her to get in the car she really wanted. Even after the sale he helped her get the plate and followed up to see if things were going well.I would highly recommend this dealership and seeing Sami when getting a new car.
I worked with Sami Rayis. he was able to take care of all of our needs. Not only were they reliable and nice, but also honest.
Great Experience! Tyler was great, professional, patient, easy to talk to. Communication through emails was no problem at all. I would recommend this dealership to everyone!
Sami Rayes is the best getting our first new car very informative and not pushy like most salesman 5 stars to elder hyundi thank you very much for a great experience
This is a fantastic dealership to buy or lease from. Ask for Sami Rayis, he made the process extremely quick and easy and got me exactly what I was looking for!
We had Tyler as our salesmen and he was amazing, he provided great service. We visited plenty of dealerships and Tyler was the best we encountered. The place was great clean and overall good.
I have been a customer here for several years and never had bad customer service till now! The customer calls and nobody answers the phone. When they do answer the phone the appointment you have to make with them is months out. They give you quotes of simple repairs and then you go to pay and its more then its been quoted. Besides all that, they order parts for you and dont call you back to let you know they came in and the repair can be done. What kind of place are they running? What I do know is that I will go out of My Way to Not come back!
Had a beautiful experience here Sami did a TREMENDOUS job quick, precise, and as easy as it could top of the line customer services!
Nice clean place to bring your car to be serviced. Brandon was very nice and helpful from the first call for the appointment, at take in and at the final checkout. Thank you so much for being so accommodating Elder Hyundai.
I purchased a 2022 Tucson Hybrid yesterday. Sami Rayis is my salesman. He has excellent customer service, very knowledgeable of the car and worked with me as to when I could physically pick up the car. When I did take delivery of the car, Sami thoroughly went over the car. He didn’t rush anything because there is a bit to learn! I also appreciate that Elder Hyundai does not have gimmicks when purchasing the car. What you see is what you pay. Thank you for being a customer oriented business.
Sami Rayas provided excellent customer service. He is very knowledgable and easy to work with. He makes you feel like you’re a part of the Hyundai family. I would highly recommend him, if you’re in the market for an automobile.
Sami Rayis provided excellent customer service. Got me a great deal on a new sonata!
Sami Ray’s he’s-honest ! I needed to get into an amazing Vehicle that would not only save me gas but be amazingly comfortable. He’s gives a lot details the best ever I recommend all my friends
I have purchased two 2022 Tucson’s from Tyler Allor. He is knowledgable and friendly and made the buying process easy. Overall excellent customer service. I would highly recommend Tyler and this dealership.
Sami has been awesome getting me a car in this hot market, when I wasn’t even in the state. I was coming from Dallas and was not confident when a lot of dealers were charging addendum over MSRP. I called atleast 10 dealers and they weren’t friendly. I called Sami and all I had to do was to book the car. I landed in Michigan and after 5 days I got my car. Amazing experience !
We had a great car buying experience at Elder Hyundai and Sami was exceptionally helpful in the process of purchasing our Kia Sorento. In fact we went there to test drive and came home purchasing the SUV. We highly recommed Sami, the sales manager at this dealership.
This is my second review on Elder Hyundai, I just bought my second car from Elder. Both of my purchases with Elder where with Samantha Steed, who was great to work with on the Kona we bought in 2019 for my daughter and our 2022 Palisade. Professional ,honest pricing, no pressure sales and in these crazy time to buy a car consistent communication. I have talked to every Hyundai Dealer within 100 miles most charge way over MRSP and some where even hard to talk to, un professional and at times just rude. I never experienced any of that from the great staff at Elder Hyundai. It is the closes Hyundai Dealer to me but I would travel 100 miles for the positive experience I have had with Elder over two vehicle purchases and service on my daughters Kona.
So happy with my new hyundai elantra, Mr Sami Rayes sold us. He spent the time to teach us all there is to know on the vehicle before leaving, definitely the best car buying experience ever with him he was awesome helped set up out apps and just amazing
They don’t always replace all of their bolts, the manager is rude, and it’s hard to even get an appointment to get your vehicle fixed. You need to wait 2.5 months before anything can be done. Save yourself time and frustration and go to a different dealership!!!!
Great place to buy a car. Sami Rayis was really helpful on all the process to buy an Elantra, great service from his part. If you are thinking to buy a Hyundai ask for Sami, he is awesome.!!!!!
Sami Rayis is easy to work with connect my phone showed me all the options love it thank you Sami
I like dealing with this dealership especially Sami who is helpful and honest. Got 2 cars from him and working on the third! Highly recommend Sami and this dealership
Was really great buying experience.Sami Rayis you are a excellent Rep.
Dropped by to take a look at the Palisade on Saturday and George greeted us and gave us one to test drive. He was one of the best salesmen we came across! He gave us all the info, answered everything and was upfront with all the numbers and never pressured us at all!We ended up booking one and are so happy with the purchase! The vehicle looks gorgeous and we are so happy we came by here.If you are planning to get a Hyundai soon, drop by and ask for George and let him know I suggested his name! 😄
Alli Reynolds was great to work with buying my new Kona. Appreciated that the dealership wasnt asking for over sticker markups like some of the others I talked to.
Sami Rayis is one of kind sales executive.I have shopped and bought 6 new cars so far in life I have not seen a sales person so keen on knowing what customer wants and also explains and gives you walkthrough of the each features of the vehicle in detail and makes you comfortable with car buying experience I definitely recommend Sami to friends
Sami Rayis, I had very nice and fast transaction! very clean dealership and nice staffs too! i recommend to check them out! Sami is very specific/transparent for helping me! I really appreciate it! 5stars! 😊
Contacted them about a vehicle and was informed that they do not sell to non-michigan residents. Do not waste your time at this dealership if you are out of state.
I had a great experience purchasing my Tuscon here. Sami Reyes was great to work with. The car is great and it was an easy process.
Sami Rayis is the best salesman ever go ask for him
Sami Rayis thank you so much you are very helpful and amazing seller
Sami Rayis, I just love your service. You are such a great person.Thank you so much
This dealership and just everyone there is polite and greeted my wife and I with smiles. The procces with our salesmen Tyler was very quick and easy with no pressure at all. He was very understandable! Tyler respond fast and explained every little thing in detail and answered any questions we had!
We were extremely pleased with our experience at Elder Hyundai. It was the easiest, painless car shopping experience weve ever had! We did a little research online prior to showing up at the dealership. We walked in and were greeted and handed over to Samantha. We told her which car we wanted to test drive and why. By the time we returned from our test drive, she had some numbers drawn up. The next morning, I filled out the necessary paperwork online, called my insurance company, and by the afternoon I was able to come in, sign and drive. Love it!
Purchased a new GV70 from Sami at Elder Hyundai and the entire process was seamless! Sami Rayis greeted us the day we walked in when considering purchasing options and from that moment forward he helped us through the entire process. He was always readily available for any questions or concerns, maintained communication, helped expedite the process on day of delivery and ensured the vehicle was exactly what I was looking for. If you are looking be sure to ask for Sami at this dealership and you will not be disappointed! Good customer service like this is hard to come by these days. Without hesitation I can say we are so glad we purchased our first Genesis vehicle and so thankful we had Sami throughout the process.
An amazing experience at Elder Hyundai. Purchased a 2022 Hyundai Tuscan and I am absolutely in love with it. The paper work experience was great thanks Sami rayis making it very easy and quick. Overall a great time.
We recently purchased a new Kona from Elder and we have to say the whole experience was a pleasure. Tom and especially our sales advisor, Tyler, were great to work with and made the process seem easy.Thank you and we love our new Kona Limited!!
Purchased my 2017 Tucson here at Elder Hyundai and the whole process was smooth. Staff were nice and nowadays I go here for my regular maintenance stuff and its been great all the times. Very clean for the waiting area and service advisors are really nice.
Sami Rayis is the manif you wanna buy a new car or a used car dealer make sure you see him amazing salesman everything from car to paper work 👍
Sami Rayis was very personal he made you feel like part of the family. I really appreciate that he listened to what our needs were and took the time to find us what we needed. This is my college student first car I love all the safety features and extended warranty. Sami is the best if you are looking for a vehicle ask for Sami Rayis!!!
Great place to look for and purchase a new vehicle. Ask for Sami- very friendly, professional, and helpful- NOT pushy- salesperson. He is happy and able to answer all your questions or concerns. Unlike many salespeople, he’s there for you after the sale as well. I will definitely send family and friends to him when they want a new vehicle!
Just recently purchased my first car from there, Tyler Allor was our salesman he helped us a lot. Was super helpful with showing us and explain the details of the car we got. Super kind to talk to. He offered us drinks while we were waiting for our paper work to complete. Thank you Tyler Allor and Elder Hyundai.
Paula and Adam rock. Top quality people. had a real sense of urgency with helping me find, and secure what Im looking for. Would highly recommend this dealership
Sami Rayis hooked us up with the best deal on the most perfect car. Was shopping around for a few weeks and just couldn’t turn down his offer. A great sales rep who is fun to talk to. Wouldn’t have wanted it any other way.
WOW! let me start off by saying I worked in auto sales for quite some time and this place is on a whole different level of customer service and friendliness. low pressure, fair deals in an industry and market that is highly cut-throat is extremely refreshing to witness. I would highly recommend this dealership to anyone. we love our 2022 Genesis Gv70! A special thanks to Samantha in sales, who was an absolute pleasure to work with and the desk manager Tom who was very patient and professional. this place does customer service the way youve always wanted it done. Even their finance guy was easy to work with (almost never the case) and was a no pressure type of guy!
BEST car purchasing experience - EVER! Sami Rayis is the man you want. He was exceptional, efficient, friendly, professional and honest. He was incredible to work with. Beyond his frequent communication (keeping us updated on when our vehicle would arrive), he made us feel like we were his only focus. He demonstrated how to use features of our new Santa Fe - walked my husband through user setup and made sure all of our questions were answered before we drove away. Sami embodies quality. Thank you!
I purchsed a Tuscon from Samantha Steed. She is helpful in learning about the vehicle. Friendly and easy to work with. Recommend to go to her.
Really good service. Sami Rayis helped me buy my first car, very humble and genuine personality. Elder Hyundai definitely has been a good experience.
Excellent salespersons. Great prices. Phenomenal warranty!
They where very excellent with helping me purchase my first brand new car. Sales consultant Sami Rayis was Awesome!!!
You guys are something else. I have been trying to to get the new tucson for a while and had a initial deposit that was refundable. That was refunded to me without my permission and I found out 3 weeks later. Here I am waiting for my car. I told the manager to keep my deposit via text after I got off the phone with him when we talked 3 weeks ago. I tried to put another deposit and all of a sudden Paula says its not refundable. Im going with toyota all day. I waited almost a month for my vehicle and at the end I dont have a vehicle coming in. I was going to even lease the vehicle if I had to but Im going with another company. Horrible customer service overall the dealership. Made me wait and then your going to tell me thats its not refundable. There many other options. They are not the only dealership guys. I know you they dont care but dont waste peoples time please.
Just bought a 2022 Santa Fe from Sami! He did a great job explaining all the features and helping us out through the process of buying a car. Great service!
EXCELLENT SERVICE. SAMI RAYIS IS THE BEST. SPENT SO MUCH TIME WITH ME AND WAS VERY PATIENT WITH ME WHILE TRYING TO LEARN ALL THE FEATURES ON THE CAR. I WILL BE BUYING ANOTHER CAR WITH THIS DEALERSHIP!
Sami Rayis was great- best service, polite and helpful!
Great experience. Andrew and Jeff were great to work with. Andrew was very knowledgeable and provided a very pressure-free experience. Highly recommended.
I had a great salesman that guided me perfectly throughout the whole ordering and delivery process, Tyler, thank you so much! I love my new Hyundai Tucson!
Buying a car is a generally lousy experience we all assume we are being taken. Thanks to Tyler and the rest of the sales teams here I had a great experience. First unlike greedy dealers in Southfield and close by they did not charge a “market fee” which is just another phrase for greedy. I was given a fair price and all incentives available. They were honest about what was available and accurate as to delivery. Answered all my questions through the process quickly and accurately. Closing was simple. I got offered all the extras with no hard sell. Took the one I wanted and no one tried to tell me I was making a mistake. Half hour later was driving home. Very happy all the way around. New Hyundai sante fe calligraphy which is great
Purchased our car here and the service provided was mediocre. Now as for car service (oil change etc) the service is annoying. They’re all polite but when I have had an oil change scheduled over 2 weeks in advance I don’t like to hear that 1. The guy who does oil changes just went on lunch and 2. The oil filter needed they don’t have in stock so they have to go to another dealership for it.Y’all have had this appointment in the books for 2 weeks. Why not plan ahead?
My husband and I each leased a car. The cars are amazing and our salesman, Tyler, was amazing. Im not the easiest to work with and he handled my concerns, and frustrations, with grace. I will work with him again and I will also go to Elder Hyundai again in the future.
I received wonderful service and kindness dealing with problem and arriving 2;30 pm with no advance appointment. The manager assessed my problems, (replace the battery, replace spark plugs, power flush fuel system, (a special process called - - -?) I was out the door in just over an hour and honored me with a retired Army Veterans discount. How good is that!Thank you Hyundai and Elder Hyundai for your car maintenance professionals and their care for loyal customers and Army Veterans.Thank you for YOUR serviceTHIS IS AN OLD POST FORM A PREVIOUS SERVICE. MY MOST RECENT VISIT WAS FOR A RECALL ALERT AND IT WAS A DIFFERENT EXPERIENCE, DUE TO IT BEING A RECALL ALETRT!Nickolas Chupick
Very very nice people everyone was very polite it was me my dad and my brother and Adam is definitely the guy you want to talk to he was very patient with us explained everything to us and the whole process of leasing a car we got the 2022 Tucson and it’s definitely a comfortable and nice car thank you guys so much again!!
Took time off of work to help my fiancé get an appraisal for her car. Worked with Andrew who was very unhelpful and didn’t seem to express a lot of interest in what we were looking for and was uncooperative overall with very little to say and didn’t contribute much to our conversations. It felt like he was being dishonest with what he did have to say and was a waste of our time. Ended up walking out. Would not recommend shopping here.Update:Tom reached out to my fiancé and I apologizing for the incident. He was very genuine and professional with how he handled it. He addressed our problems and told us they would be handled as well as being accommodating by offering us solutions to the problems that we faced during our visit. We are happy with how he handled the situation overall
The service team is amazing. My vechical is always ready for me in a timely manner. If a problem may come about with scheduling they go above and beyond to make sure customers leave happy. I appreciate there hard work and appreciate there kindness and open communication!
First off I have been here multiple times for repairs on my Hyundai Sonata and most recently to purchase a Genesis GV70 and they have been nothing but professional. They honored my 100,000 mile / 10 year warranty on my engine for the Sonata and I was even given a loaner car while it was being repaired. The sales person I dealt with name is Adam and the process with extremely smooth with Adam even willing to drop off my other car at my house to make things easier for me. Tom in service has always been professional with me and all the work I have had performed there has met my expectations (not easy). Do yourself a favor and go buy a quality car from these gentleman who still aren’t marking up cars past msrp price with the best warranty in the game. The Genesis is an absolutely beautiful car at an amazing price that makes heads turn daily.
12/9/21 This is the second car I’ve purchased at Hyundai and all I can say is this is the best service and sales I’ve ever dealt with. Jon and Sami were awesome to deal with along with the whole elder group over there, they have went once again above and beyond what’s expected of them. Thank you again and count on us being customers for life.SincerelyJustin and Bailey WintersTom and Samantha made my car shopping experience wonderful. I can’t thank them enough for taking the time to get my family into a car that matched all of our needs and topped our expectations. Everyone at the dealership was friendly and helpful and made the car buying process a breeze. I would highly recommend shopping here for your next vehicle.
We just bought the new Tucson and I have to say it beat my expectations for a car. We looked at many places and this car caught our eye from the beginning . Tyler is one of the best people around and works with you no matter how difficult it can get. He is the most genuine person and works his hardest to leave you feeling fully satisfied. If you ever go to elder Hyundai be sure to work with Tyler. We love elder Hyundai and will be sure to return!
Elder Hyundai Sales team is good and helpful. but Hyundai as a vehicle is not good. I had engine issues with my new 2022. Luckily service team were able to find right part from other new vehicle other wise I would have been out of vehicle for weeks right after buying a new one.
Had a great experience working with Samantha in purchasing a certified pre-owned Kona. If everything was this easy wed all be a lot happier. Id definitely recommend Elder Hyundai and Samantha if your interested in a new or used Hyundai.
Sami Rayis was a great guy to work with. Very helpful helping find the right car for you and working with you throughout the whole process. Highly recommend
I got a new Palisade after walking away from deals at two dealerships. Sami took great care of me. I highly recommend Sami. I love the the vehicle. Beautiful SUV.
Sarah and I just purchased a new Tucson from Tyler Allor! We had a wonderful experience with him, he was very knowledgeable, friendly and professional! We will definitely be back to get a new vehicle from him! Thanks Tyler for everything you done for us!!!
Had a great experience here during the process of purchasing our new vehicle. Everyone made you feel at home and Sami Rayis went above and beyond to provide exceptional service, thank you!
Love this place--today we leased our 2nd genesis from them--we were thinking about getting a different car but the service here is too good--also the cars are beautiful & quality built--alex was our salesman & lisa was the closing girl--fine job--thank you......
Tyler was our sales guy.. He was very knowledgeable and very friendly. He had alot of respect for us. Loved him! We will definitely be back to see Tyler for a new car in the upcoming year!
As of today, 2/17/2021, I leased a Hyundai Sonata N Line. This is the first new car Ive ever purchased. Originally, I had called their 586 number and spoke to a wonderful individual named Paula, whom held a managerial position over at their Troy location. She was patient, kind, personable, and tolerated all of my questions without a hint of irritation. Within moments, I had a test drive scheduled, and thanked her very much for her timeOn the day of my test drive, I met and spoke with my salesperson, Tyler Allor, whom had the amazing quality of being incredibly genuine. The ensuing conversation was concise, which I appreciated, but was also very warm and welcoming. We quickly decided on a Sonata SEL Plus, which I test drove with glowing review. There were certainly other questions, which Tyler weathered easily, and without protest.Of course, being an indecisive, impatient customer I am, had changed the date of the purchase on him, AND called him on his day off!! Not only did he retain his patience and willingness to help, but he even went a step above that and called me back after getting further clarification for me, as well as followed up with an email!I cannot recommend Elder Hyundai and their sales staff enough, most ESPECIALLY Tyler. The lease went smoothly, everything was in order, and all of my questions were handled with more patience than I think I deserved. You wont regret coming here. S-tier service. Award-winning, as far as Im concerned.
SamiHe is great personExplain all cars function in detailPleasing personality
In the past I have purchased 3 Hyundai vehicles and have been satisfied with the quality and experience I received. This was my first purchase from Elder Hyundai and the process went smooth and timely and everyone was professional, friendly and accommodating. When the manager knew what I was looking for he was helpful with his tips but not try to sway me in my decisions. I recommend this dealership if you want a stress free buying experience.
Ali and Sami excellent experience thank you so much
This is my first time ever buying a Hyundai. Julie and Tom were very helpful and made the impossible happen buy finding me a Palisade Limited in white. The whole experience was great!*Update* My Palisade was totaled unexpectedly so I came back in and upgraded to the Genesis GV80! Adam and George too great care of me. I think I’ll forever be in the Hyundai/Genesis family!
Thank you Tyler, I love my Santa Fe! Tyler was awesome, very professional, knowledgeable and made my experience stress free. He is very personable and made sure all my questions and concerns were answered. Will definitely buy from him again.
Sami Rayis and George very good service I’m really happy with my brand new suv thank you so much
I had a great buying experience here. Our salesperson spent all the time we needed, with no pressure. Trim and financing options and questions were all thoroughly answered. If you are looking into a new car I recommend you check out Elder
First of all let me tell you how much I shop cars...once every 8-10 years. I always have HATED the experience. I would not have even recently car shopped if it had not been for giving my car to my son whos car died.I shopped around becuase I was in sticker shock (not in the market in 10 years). I was pleased with what I baught, price wise and quality. For a small car payment I purchased a loaded Sonata. I was not able to find an inexpensive, high quality option close to Elder Hyundai! I am now a loyal customer.:)
Lucas was absolutely wonderful about checking my car in, communicating the status, and made sure my car was taken care of thoroughly. The car wash was a nice touch too! 😊 Thank you!
Tyler Allor in Sales was very friendly and responsive. He went out of his way to accommodate what I was looking for in a vehicle. I highly recommend working with him.
My buying experience at Elder Hyundai was fantastic. Adam was great. No pressure, easy and fast service. I wasnt ready to buy a new vehicle but I had too and he understood my budget and did not pressure me to spend more.
This is by far the best dealership I have ever been to. Samantha was such a good sales rep. She was knowledgeable and patient with me through the entire buying process. The entire process was completely transparent and everything went smoothly. Lisa the finance manager was fantastic as well, and throughly explained everything to us so we knew what we were signing and why. Tom the sales manager even helped us find the perfect car. 10/10, 5 stars. These guys were amazing and I highly recommend Elder Hyundai!!
Sami Rayis was a AMAZING SALES PERSON he’s extremely helpful and goes above and beyond please please check him
Ask for Adam. Hes a great sales guy and he took his time with us which we appreciate. Thank you for all you did :) Will be back
Thank you Sami Rayis for the best service here at Hyundai. Provided quick responses and was super nice :) Highly recommended!
Sami Ray is has been nothing short of amazing. Ask for him and he will take great care of you!
I purchased a vehicle from Adam and he did an excellent job. He was helpful, polite and above all put no pressure on me. Made me feel comfortable and let me make the decisions. This is the first purchase from Elder and I will be back. Thank you so much Adam!!
Edit: And even two years later they are still taking good care of me. Finally was able to get a new car with affordable payments!! Morgan Z was knowledgeable and helpful through this whole process. So happy to continue services with them! She made this process a breeze! Cant beat the safety features either!Love the service here and everyone is so welcoming and pleasant. The service techs are fast and efficient. Also Scott and Tom in the service department are the best. Its nice to finally say I dont cringe going to the dealership.
Found really great car they had in there . Put down a deposit for it to wait until the weekend as my husband is a truck driver and is not at home until Saturday. Salesman Adam told us that there is no problem. Few days after, he leaves a voice mail stating that “somehow” they sold this vehicle to somebody else. Wow, this dealership is one of the worst! I don’t even know why do they offer to put deposit on a car if it doesn’t mean anything to them.
I scheduled a test drive on a Saturday. Shawn greeted me & he got Tom to introduce himself. Tom was very nice, wanted to give me the best bang for my buck! I never ever felt pushed to buy something expensive I didn’t need. Tom suggested I save the most money with the basic Tucson (I ended up with the Sport!)! Saturday was super busy, but Shawn gave me his full attention the entire time & made me his number one priority even though I told him to go help other people while I test drove - he did not. Shawn was AMAZING! I haven’t bought a car in 10 years & he made it so easy & stress free! He kept in contact & if he couldn’t answer his phone, he would respond right away. Shawn makes sure you are comfortable & at ease while making a huge purchase. Lisa was great - very thorough while signing everything & went over all of your warranty options. Very sufficient group at Elder. I wouldn’t go anywhere else. I will always recommend Elder Hyundai & Shawn!
Brought my vehicle in with a recall concern a few weeks ago. They took a 10-15 min look at it with a flashlight and told me that it looked “safe enough to drive.” I recently had another dealership look at it and they removed the skid plate to which there was so much oil (caused by the valve leak recall) and my alternator was caked in oil as well. I’m really disappointed with Hyundai in general but I am extremely dissatisfied with how incredibly incompetent this place is. They will tell you anything you want to hear if it means they don’t have to actually take the time to inspect your vehicle to make sure it’s safe. Thanks for endangering my life & my vehicle! Will continue to tell others to stay clear of this place.
I loved my experience I got a new Hyundai Sonata. The process was very easy! My dealer Morgan did everything she could for me. I’m very satisfied!!! I highly recommend this place.
I received great service at Elder Hyundai. Making an appointment (even a weekend appointment) was easy. When I got there, Tom was personable, polite and very efficient. I was taken at my appointment time and the work was completed even quicker than originally stated.I was very impressed with the service and will certainly be back.Thank you Tom!
I experience elder was amazing. My sales person Adam was on top of everything at all times. He did not miss a detail. The whole team from Adam to finance was unbelievably amazing. If you need a vehicle I highly recommend this dealership.
Enjoyed my first Hyundai car purchase no pressure great experience this is the dealer to get your car at factory price
From the moment I walked into the dealership I felt welcome. I was never pressured and was treated with respect at every step. Tyler was great to deal with and answered all my question whether via email, phone or in person. My expectations were exceeded.
Adam was helpful and nice. The process was quick and painless!
Sami rayis took great care of me. I purchased a 2022 hyundai sonata Se. Great experience all around genuine service and staff!
Great cars, dealer leaves something to be desired. Service office does not answer phones. Repeated calls over hours get no response. Service quotes do not match posted pricing for tires at tire shops. Disappointed with customer service.
An official experience.. I will not be returning to this dealership for anything and I highly do notrecommend the m.
Appreciate the survey call-back from Luke at Elder Hyundai. Facility was clean, service outstanding, and will continue to have my Hyundai serviced at this location for years to come. Thank you.
10 star services from Morgan in the sales dept. Needed to lease a car for my wife ASAP! We stopped in the dealership 30 min before the dealership closed, 30 minutes after closing my wife drove away very happy! Morgan gave us the terms we wanted and processed all the paperwork quickly and seamlessly. On top of that she made it fun. Best experience either one of us have had, and a great car, We recommend you see Morgan for your next purchase or lease.
Touch disappointed . Was told by Adam prior to purchase that my certified pre-owned car would have the 5 year / 60k miles bumper to bumper warranty reinstated. I had specifically asked it multiple times to make sure about it and got the same answer each time . After purchase I noticed that the warranty details specifically says that the warranty is only good for the remaining years. I understand that it could have been a honest mistake but when selling a car it would be nice if they studied the details properly before trying to sell the car . Otherwise the delivery to the house was nice. Also offering the customer a seat when trying to discuss the details before buying a car would be nice. I had to ask if we can sit down myself . Might be minor details but that’s just part of making a customer feel comfortableEdit : The message below from the so called manager Tom Sicheneder sounds very sweet by giving out his phone number and offering to address the concerns . In reality I called him couple of times and left him a voicemail but there was no call back from him . Instead he he had his sales representative call me and ask him why I was calling him multiple times when in fact I only called him twice in a week . The belittling of the customer even after technically selling the car with fraudulent claims about the cars warranty is something beyond me . I had given them 3 stars but after this sort of customer service I would rate 1/2 a star but I don’t have that option available.They even had the courage to hold my registration in ransom and told me they can overnight the registration if I change the google review to a 5 star.Also the so called certified car that they sold me showed a check engine light 1 week after buying it and needs a fuel injector cleaning
Sami Rayis is an amazing Sales Consultant! Very friendly and patient. Highly recommend. 👍🏽
We purchased 3 cars so far from Elder Hyundai.Tyler has been such a great help with any questions we had and made the process so much easier!
Tyler Allor was the greatest with helping me with my car. Not only is he incredibly friendly and easy to work with, but he’s extremely knowledgeable and confident in his work. Anyone would be lucky to work with him!
I purchased a Santa fe on Saturday it took less than 21/2 hours from the time I walked in the door until I drove it home. They took care of my leased car and everything. George did an awesome job, the whole team worked to make it a good experience. They did what they said they would with none of the bait and switch games that are so common anymore. All in all one of the best car buying experiences I have had in 50 plus years.On June 16th 2021 I had it serviced and the service department did not disappoint. From check in to completion was less than an hour, staff was helpful and pleasant. Thanks to all.
Pros: Beautiful show room; lots of vehicles to choose from; sales people are pretty friendly though not always knowledgeable about the newer product. Willing to work with you over the phone/online and deliver vehicle to you locallyCons: usually not willing to dealer locate or find you the vehicle you want. If its not on their lot, oh well.
Great customer service, very clean waiting room, & the restroom was clean. I had an oil change & my breaks inspected. I was happy with Cindy & Mike the new service manager. I appreciate their honesty. Thank you so....much!! 🤗💞
Sami Rayis made me feel very comfortable and made my purchase very simple very easy to understand and I would recommend him to everyone that I come in contact with who wishes to purchase a new vehicle
I visited Elder Hyundai and went out of my way to come back and purchase my Palisade. Samantha Steed was helpful to find the exact model and color that I was looking for. The customer service was spectacular from all employees. Very happy with my time and my Vehicle Purchase. Highly recommend Samantha to anyone looking for a new car!
I recently purchase a used Camaro off your lot. I was helped by Samantha steed who displayed excellent service! I am going to tell all my friends shop elder.
We are buying a car from George Lis. He has been extremely helpful, finding the car we were looking for plus helping with all of the purchase paperwork. We are in Wisconsin, so he has expedited this on a long distance basis. We are extremely pleased and have only great things to say about this dealership and Mr. Lis!Barbara and Charley Pulfrey
The staff at Elder Hyundai are just wonderful! The service manager Tom Koslowski is the man he goes above and beyond to make sure his customers needs are met. Tom makes sure he keeps you informed of the progress of your vehicles service so you dont have to do the guessing game of I wonder whats the status of my cars service. Overall I highly recommend anyone who has a Hyundai/Genesis vehicle to get it serviced at Elder Hyundai.
Our service appointment was excellent. The staff was fast & friendly and we couldnt ask for a better service visit.
Fantastic service and very helpful a pleasure to work with Samantha as our sales consultant would highly recommend. Tom the sales manager made the process easy for our trade and Lisa the finance manager made our delivery of paperwork simple and fast!
Sami Rayis. excellent sales and service experience for my first Hyundai genesis I am glad that I chose this dealership.
My salesperson Tyler was great I cant say much for the other salesmen salesmans I dont think one of them spoke or even smiled and me and my wife visited two days in a row but Tyler did a great job
Fantastic Customer Service! I called to purchase a 2020 Elantra. Elder did not have the specific color I wanted, they did a transfer and had the car for me next day. I dealt with Tom (Sales Manager) and George (Sales) and the whole process was kind, swift, and efficient. Was not sold on anything I did not need and Idid get a really fantastic deal. As my company grows and needs more vehicles, this will be where they are purchased from. These guys are the best!
The service is great and they are very knowledgeable. I trust everything they say. Only reason why this isnt a 5 is because it took me 1.5 hours to get a simple oil change. I didnt get my service quote till I was in the waiting room for almost an hour. I made an appointment too so its a little disappointing to wait this long for just an oil change.
Tyler is excellent at his job. My wife and I were completely satisfied with our experience at Elder Hyundai. Highly recommended dealership.
Sept 23 2021 ; bought a newer used Elantra from Elder Hyundai. Salesperson *Adam Owen *was helpful, informative and not pushy for a sale. Upon sale said for me to see him if I have any problem or question relating electronic functions. 5 star rating. Sales manager *John Rohlig* was also helpful and not pushing a sale. He infact took time to explain the sales steps to my daughter who came to see how to buy a car from a dealership. Customer sales rep* Jennifer* for checking back with me. Much appreciatedThank you both, lady and gentlemen. Definitely a great sales team.2020 review: This is a two part rating. One for the product and one for the service dept.Ive owned 3 Hyundai elantras, two presently(2010 models). They have held up well over the last 10 years. I have just replaced both batteries with one needing to. They were very affordable and their drive train warranty 10yr/100,000 mile warranty sealed the deal. Ive just had both timing belts and water pumps replaced hopefully to get another 100,000 mi. Well see....I was ready to give a repair shop the timing belt job(hyundai parts included) on both but decided to see what the Service dept would charge. They came down to within 100.00 more than the repair shop and they got the job reason being they work on their own cars daily and know them inside out. Each job was completed same day. Thank you Service dept. Ill soon be looking for another for myself and will see how well i like the sales dept.( see above)
Great dealership, I dropped my vehicle off to get a few things repaired. Every service advisor was respectful, patient, and communication with Scott was constant coming from his end, I never had chase on the progress of my vehicle. I did not interact with the sales team although anytime they passed they greeted my daughter and I. Ill sadly be moving away from the area soon which is a shame because this is great and professionally run dealership.
Not impressed with the service department. Unfortunately, the Service Advisors are very rude, disgruntled, and dismissive when Ive called the Service Department asking questions about problems with my car and have tried to schedule appointments. Glad to take my business elsewhere!
Im increasingly impressed with this dealership. The service department is consistently fast, friendly and fair. I spent some time in the sales area while waiting for the car and enjoyed both the cars on display and the salesman - Alex. Alex is enthusiastic, knowledgeable and willing to quickly get the information if he isnt sure of something. Weve enjoyed having a Hyundai as our daily driver for the past 7 years. The ownership experience is greatly enhanced by having a local dealership of similar quality.
It was the best vehicle purchase experience Ive ever had. There was no pressure and Morgan went above and beyond to get me into the vehicle of my choice.
After having a really bad experience at the suburban Hyundai service center for my new car, we took it over to the Elder dealership. What a difference! This place was professional and did great work. Shout out to David and Tom who I spoke with and handled my problem with courtesy and professionalism. Thank you!
I bought two vehicles from Joe B. in three weeks. The value and quality was so excellent my father went in and bought a new vehicle as well! All together we saved approximately $16,500 on the three vehicles with a more than fair trade in value that we negotiated. Highly recommended dealership and service, and Lisa got me the best APR. Also, Scott from the service department was very helpful in answering questions and explaining everything. Thank you!
We bought our car for the first time from dealership and we found the Elder Hyundai online. The guys are really amazing and so helpful. We went for the test drive with Charlie and finally we bought a 2017 Chevy Traverse from them. The car is in amazing condition, very clean, low mileage, without scratches. The paperwork was very fast, they did all the necessary jobs as S.O.S office, loan, new plate, etc. They have warranty packages for good prices! We highly recommend this dealership! Thank you so much guys!
I am giving this score because of Shawn Bush. He completely turned what could have been a disappointing situation to a wonderful experience times three. We purchased three cars from Shawn in a matter of a few weeks because of how he was willing to go above and beyond to help with my first car. He worked hard and stayed late to make sure we were taken care of completely. I will definitely come back to Elder because of Shawn and the service department! Thank you for my dream car too!
We had absolutely fantastic experience with our sales associate Tyler Allor he did a great job helping us find our truck and John in finance did a great job helping us get a great payment and interest rate. Highly recommend!!!
Sami rayis was very helpful and made the whole leasing process so easy.
Quick service, kept me updated from the towing all the way until my car was ready to be picked up. Towing was covered through Hyundai and I even had a loaner to get me through the 3 days without my car. Everyone was great to work with and very patient with my questions!
Excellent staff. They read me and fulfilled my needs perfectly. Even got me in a newer model for less then my bottom line. Thank you especially to Alex and Lisa. Alex himself went to pick up the car to wanted to ensure that I would get it in time. I will definitely come to them first for my next vehicle. Very friendly people.
In approximately 40yrs of transacting (service) business with Car Dealerships ~ This was by far : The Absolutely Worst experience Ive ever had!!!!! On Any/Every Level, Horrible!!!!! ~~ Ive had much better experiences @ neighborhood Auto Mechanic Shops
My two buddies and I came in my Tesla. The statement is only here to establish credibility as serious buyers. Frankly its been frustrating that Im never taken seriously when coming into a dealership, probably because im in my mid 20s. This visit was no different as not a single employee payed us a visit, we didnt even get greeted. This is upsetting because my buddy is in a Hyundai now and is going to stick with the brand. After about an hour of sitting in the show room checking out cars and going through brochures we decided to leave and take our business to another Hyundai dealership.
My wife and I recently picked up a new Tuscon to replace her Sonata. We were lucky to work with Morgan who was not only easy to work with but knowledgeable and responsive as well.
I visited elder Hyundai on a Saturday in order to test drive a Veloster r spec and receive a quote. After waiting for 30 minutes in the showroom, a salesman finally showed up to let us take our test drive. I was in a rush so I took the test drive, left him all the information and he said that he would email me all the pricing information before the days over. After a week, I still hadn’t received anything so I called and I got through to a saleswoman, who then said that she would send me a new quote and that she was sorry for the inconvenience, and another week passed with no quote! So I called again, and the same thing happened. So In the end I never got a quote, and took my business elsewhere
This place is extremely dishonest! Researched a CERTIFIED used vehicle and went in to take it for a test drive. We really liked it and were preparing to make an offer pending mechanic inspection. The manager comes in and tells us sorry, this car isnt actually certified. The certification was one of the main factors in us liking this car. He offered us the $1850 extended warranty instead! Classic bait and switch and dishonest sales tactics. And guess what? This car is still listed as certified on the internet so some other unsuspecting customers will also fall prey to their dishonest and sneaky ways. Avoid this place.
Thanks for still accommodating my car maintenence (oil change) when I had something come up and was over an hour late for my scheduled appointment.And last time I used this dealer for service, I got great troubleshooting help with the controls inside (new car) so I didnt have to read the manual to figure it all out.Free (good) coffee, car wash, and snacks (with service) are a great touch, too.
Went in the other day for some touch up paint that they didnt have in stock so Steve went and ordered some and they had it within a few days. when I went back the next week Steve remembered who I was and had the paint I needed. it was cheap and he went out with me to my car and thoroughly explained how to apply the touch up in detail so I wouldnt mess it up. Great above and beyond service. dealt with them in the past and never had any complaints.
Shopped around for a Hyundai Palisade and couldn’t find a good deal until I called Elders. I worked with Julie Krumm, she’s patient and knowledgeable and great with our 1 year old. Tom the manager was very helpful and friendly. I would highly recommend Elders if you’re shopping for a car!
I really like this dealership, Service Staff is friendly and they are always looking to go the extra mile.The only thing that I dont love about this dealership is that I cant place my service appointments through Blue Link, looks like this dealer is not part of the network, and that they also dont update CARFAX with the maintenance that is performed to the car, I know the keep the Hyundai site record updated, but when you look to sell your car everyone looks at CARFAX.Everything else is great and I truly recommend it.
I recently went for an oil change for my 2015 Hyundai Sonata that I just purchased. I received excellent customer service from David at the front desk. I will definitely come back here for all future maintenance on my vehicle.
I have been going to Elder Hyundai (Macomb MI) for maintenance service to my car for a few years now. I bought my Hyundai Elantra new in 2008 and it now has over 277,000 miles on it (yes, thats two hundred and seventy-seven thousand), so I take it in routinely for oil changes, check-ups, and whatever needs fixing. The service reps name is Scott and the Managers name is Tom. Scott and Tom are the Best! They are honest and serve with integrity and they make sure to give me all the necessary information I need to make an informed decision when it comes to repairs. Both of them have great people skills and provide excellent customer service. I feel that they sincerely care for their customers and treat their customers as they would want to be treated. I wouldnt want to go anywhere else!
Avoid this place if you can. All they want is your money!! I bought a used Tacoma and purchased an extended warranty at the time. I decided to cancel the warranty and the dealership gave me the run around for over two months about my refund. I dealt with Lisa (financing manager) who failed to respond to my numerous calls and emails. I even attempted to call Rob, the General Manager, but still have yet to hear from him to this day. I finally got fed up with getting ignored and after a month and a half I decided to show up at the dealership and to see the look on Lisas face was shocking to say the least. I experienced a lack of communication and dishonesty from Lisa every time I attempted to ask for a phone number of who to contact about my refund when Lisa said she had no clue of its whereabouts. She put blame on the accounting department numerous times, but refused to give us a contact number for them. I finally got my check, but she made it so much more complicated than it needed to be.
Sami Rayis was great and he made me feel very comfortable throughout the buying processes.
Sami Rayis was an absolutely amazing salesman to work with great experience !!
Excellent customer service I highly recommend them no regret!!! Everything was easy and smooth thank you so much Hyundai I love my new lease car
Tyler and the team at Elder Hyundai made the process of making the purchase a breeze.
Everyone was very friendly and helpful! Samantha my sales person was amazing & stayed on top of the process. She made sure I got the best deal and exactly the car I wanted.
I bought my car few weeks ago at Elder Hyundai, i am very picky person and i have lots of questions, i went to at least 10 dealership and looked at every 3 row SUV, i was leaning toward Hyundai palisade, Subaru ascent, ford explorer. After visiting couple of Hyundai dealerships ( southfield, and livonia), i almost gave up on Hyundai, because of how uninterested where the dealers to sell the car.I stopped by chance at the Elder Hyundai, and spoke to George ( his last name was short i believe Lis ) he went above and beyond to answer every questions that i asked and the ones i didnt, very professional and knowledgeable. After talking to him, my decision was easy, his manager Tom was just as awsome. The whole experience was great.The car is awsome so far and i absolutely love it. i am glad that i made the right decision, if you are looking for Hyundai, i would definitely recommend this place.
Elder Group of dealers are excellent. We viewed 5 brands of cars and after all that we are going to lease a Santa Fe at this dealer.Well managed, Salesperson knew the stuff on their vehicles. Service facilities very clean good service personal.Stop in and check them out!
Fantastic managers, they will help you as much as possible if needed.
Quick, easy and honest car buying experience - My salesperson Landan did a great job explaining the vehicle options, and made the pricing and financing plans easy to understand - I love my new Sonata SEL +, and look forward to working with Landan and the entire Elder Hyundai team again soon - Thank You!
Tyler and his management team were great! Very knowledgeable, accommodating and friendly.Made the buying process easy and comfortable.
Bought my Sonata from Elder Hyundai. The entire process was quick and painless. I test drove and got numbers on a Friday. Picked up my new car on Saturday morning. The sales and finance team were great and werent pushy at all. I also dealt with the parts department for some wheel locks, very friendly and offered additional literature on accessories.
The service was exceptional all around and I will return to Elder Hyundai for my maintenance service.
Very good experience purchasing my Genesis G70. My Sales Person Shawn did a great job and a very caring attitude. Its been a great experience so far with this being my first Genesis vehicle.Go Shawn!
Great experience with our recent lease. Sami Rayis was very helpful through the whole process.
My wife and I went into the dealership today upon a friends recommendation, fairly certain as to what we wanted. Without any hesitation, Shawn handed us the keys to a trim level above what we wanted... for a price just a hair above the model we were initially thinking of. When we wanted some time to think it through, Shawn told us to go home and think about it--no high-pressure sales tactics here. We looked at another dealership for all of twenty minutes before turning around and buying our new Tucson. The price was a steal, the service was good, and there was absolutely zero pressure to buy, to finance, or add extras to the car. At the end of everything, our final price was even lower than our quoted price. I would definitely buy my next car from this dealer.
Dont go unless you want a new car that has a ton of issues with no one to assist in the matter. They will go back and forth (management and corporate), not claim responsibility for selling a new car with a DEFECT, and not compensate for the issues they sold you with. We went all the way to corporate and they did nothing. Imagine if I was on an accident due to the brake lines being taped and passed inspection. THIS CAR WAS SUPPOSED TO BE NEW. This is the first and last time I will ever pruchase a huyndai. Buy any other brand of car if you dont want problems they didnt check at the factories (mind you this isnt a model issue, just my car so it can happend to anyone at anytime since apparently they dont double check the brakelines before sending them off to be sold). Waste of time, waste of money, and waste of energy.Want more issues? The battery died not even a year later! Had to call the operator to send someone to jump the batteries because apparently this happens a lot to these cars thats what I was told by the tow operator.This has NEVER happened with all the other vehicles I own. This is the fist out of 7 vehicles that I have had to jump and some of my cars are 5-7 years old. I wouldnt even slap my business logo on this car because it might cause something else to break. So if you want a car with manufacture issues before your first oil change, battery issues, no customer support, and all the time in the world to go back around in circles then by all means buy a Hyundai.Even buying a used car wouldve been better than what I got stuck with.
Sami Rayis is an Excellent Customer Sales Representative.
Got my car in for a service along with multi point inspection. Sadly they somehow managed to miss that the battery is out. I had to stall in the middle of nowhere to realize that I needed a new battery. Not something I expect from a place I just spent a few hundred dollars to tell me what is wrong with my car.Not the type of service you expect for a Genesis.
All around horrible experience. Was looking to lease a new Hyundai and contacted them. The sales guy was nice but not knowledgeable at all. He never followed up or even offered to find a vehicle that had what I was looking for. When I turned in my lease I called and was told I HAD to come between 10-4 because there was only one person who handles it and that they had to do a vehicle inspection. When I arrived they just asked for the keys. When I dared to ask for a receipt of the turn in I was told I had to wait because his phone was charging. Luckily I am done with them and will not be back
By far the best service experience I have had at any dealership (Mercedes, Honda, Toyota, Subaru, I’ve been to my fair share). The service manager Tom Koslowski was who I worked with, he definitely went above my expectations, I actually felt like a valued customer here. This dealership’s service department is exactly how Hyundai should be modeling all of their dealerships! I’ll definitely only be taking my car here!
So I can only talk about the service and I have to say Scott with service was wonderful. I have bought a vehicle from different location and have many issues with service department. Came here and got honest feedback instead of inconsistent answers. Honestly I have had issues with car and thinking of trading for a new one because of honesty. All because I am just about done with all the problem with current car which seems to be a fluke. Thanks Scott and Elder Hyundai for your honest approach and help. I have not gotten this from other dealers.
Total reviews rating 4.5
199 Reviews for Elder Hyundai 2023:
Review №1
2022-06-27Sami Rayis came as a blessing. Honest and trustworthy! I needed to get into a fantastic vehicle that would not only save me petrol but also be incredibly comfortable. The Tucson limited had the best technology Ive ever used. He explained everything to me in detail. The transaction went smoothly. To anyone wanting to purchase a vehicle in this insane market, I highly recommend this guy.
Review №2
2022-05-25Sami Rayis was a Godsend. Ethical and honest! I was at lease-end and needed to get into an amazing Vehicle that would not only save me gas but be amazingly comfortable. The Tucson Hybrid was equipped with the best tech I have ever had. He walked me through all the details. The transaction was seamless. Highly recommend this guy to anybody looking to get into a vehicle in this crazy market. A+++++
Review №3
2022-01-11Sami Rayis Provided a great customer service experience. Was very knowledgeable about the products and let me right to the vehicle that I fell in love with and bought the same day. Highly recommend you see him if you need a new car.
Review №4
2022-03-25Allie was great to work on this! She and George and the whole team were great from start to finish. I could hardly believe she was a new salesperson. 10/10 would buy another car from them
Review №5
2022-02-16I just leased a 2022 Hyundai Tucson. Not only do I love my new vehicle, but I have to say everyone at the dealership made it so easy! Tyler Allor is AMAZING to work with!!! He is friendly, courteous, and knowledgeable. He made the entire transaction super simple and gave me a great tutorial on all of the new fun features on my Tucson. Also, a shout out to Tom and George who were great as well. Thanks everyone!!
Review №6
2022-01-24Elder Hyundai is the best. Had Sami Rayis with the best customer services, he will look out for you. If you plan on buying a vehicle ask for my friend Sami he will guide you through the process and give you everything you need. He takes you on a little tour to the service department and explains in details everything on your new car. Excellent experience and service.
Review №7
2022-02-14Sami Rayis Best salesman I have ever dealt dealt with very informative and knows the vehicle features and explained them very well. I would recommend Sami to all my friends and relatives to purchase a vehicle. I am a previous employee who has worked for Dealerships for 40 years and am now retired. Sami is a great asset to your company.
Review №8
2022-05-19Sami Rayis and Elder Hyundai are excellent to work with. I was searching for a Tucson Hybrid Limited, which are nearly impossible to get right now. After contacting every Hyundai dealership in Southeast Michigan multiple times with no luck, Sami called me on his day off as soon as he found out Elder would be getting a few Tucson Hybrid Limiteds in 6-8 weeks time. I checked back in with the other dealerships and they said it had to be a mistake.Not only did Sami get me the car I wanted, there were no additional costs. The other dealerships will tack on a few thousand dollars for unnecessary things like extra VIN# stamps on the doors, or a special spray coating for the seats. I was skeptical when Sami told me I would not be paying anything over MSRP, but when it came time to make the purchase, everything was just as he said. I didnt have a lot of trust in car dealerships, but Elder threw me for a surprise. I cant stress enough how important that honesty and clarity was for me.When we made the purchase Sami spent a good hour and a half with me and my family going over every detail of the car, taking us through all of its features, and making sure we understood everything about the process, despite staying well after the dealership closed. We really appreciated how personable, knowledgeable, and helpful Sami was. And even though it has been a week since we finished the sale, Sami is still in contact with me, making himself available if I need anything or if any questions come up.I would highly recommend this dealership and particularly Sami Rayis. My family and I will be returning and future customers.
Review №9
2022-04-10Sami Rayis helped me get this vehicle. He was a very professional salesman, helped me throughout the purchasing process and was available on call whenever I had questions. Would recommend working with him 👍
Review №10
2022-02-14Just recently purchased a brand new vehicle from Elder Hyundai. Samanatha S. helped me and explained everything from the features of the car to the cost breakdown of the car. Being a college graduate and unsure how the process works, Samantha made it easy and was 100% honest with me and didn’t drop any extra fees at the end. She was honest and they also beat out other dealerships for the best price after doing my research. Lots of dealerships are taking advantage of the market and it’s customers, but this dealership cares more about the customer. If you are looking for great service and honest salespeople go here.