Emergency Phone Repair in Sterling Heights
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Sterling Heights, Macomb County, Michigan, US
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Site: https://www.erphonerepair.com/
- Monday:Closed
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–7PM
- Sunday:Closed
Came in when visiting family from MI. Found this gem on Google and called for an estimate. The manager gave me a price cheaper than any other store I called. I have an Iphone 7 Plus and the front was completely shattered that the touch screen sometimes wouldnt work. The staff there had my phone fixed in 15 minutes! Also note that the price they quoted me over the phone is the price they charged me, no extras or fees. They also have phone cases and screen protectors, which is convenient. Overall, great experience! I recommend this company to all my friends and family from the Greater Detroit area!
I had a LG V20 that I dropped and had completely shattered the front screen and also caused the screen to constantly go out. The minute I walked into Gadget Drop Sterling Heights, Marco was very helpful and persistent on figuring what was wrong with the phone, how deep the problem was, and what he could do to fix it. Once the part had arrived for the phone, Marco did what he needed to do and now my phone looks like I bought it brand new right out of the store. I will without a doubt recommend Marco to anyone I know who is having smartphone problems.
As a small business owner, I like to support other small businesses. This place offers great service and fantastic prices. The staff is friendly, the technician/owner worked hard to find the problems, repair it quickly and at a good price. He offered different options and took the time to explain the pros and cons of each option (and the prices). You cant ask for anything more!
Phenomenal customer service! Went in expecting to need a new charging port, but Marco simply cleaned it and it’s as good as new. Honest and down to earth business! If you need anything with your phone fixed I highly recommend it. My family has been here multiple times as well, nothing but positive interaction and efficient work!
I had a great experience at this place they fix my sons apple phone I thought that it couldnt be fix. his phone black out with green lines because he drop it and crack the screen they fix it in 15 mims , Thank God, he save me a lot of money on a new phone . I highly recommend this place .
Had my Samsung Note 10 Plus, screen replaced around 3rd week of August 2020. (My first visit to the store). Markos customer service and workmanship is by far the best, Ive seen.I cannot emphasize enough how detail oriented Marko is when it comes to these expensive, high end gadgets. Marko takes pride in what he does and it shows in the quality and customer service, he provides.Five stars for - Product Knowledge, Follow up phone calls, Responsiveness, Q & A, Workmanship and Turnaround time.Emergency phone repair has definitely earned my trust and business going forward.Two thumbs up, all the way. I am definitely referring friends and family to go see Marko.If you are in the area, please give a try, you wont be disappointed.Wish you the best for your business, Marko.God Bless.Alok.
Great experience. Marco was very knowledgeable and honest. He was very upfront about repairing options we had for my wifes iPhone 6 Plus. Gave us a great price. Excellent work done. Havent had any issues with phone since being repaired there. We will definitely be returning for any of our phone repairs.Thanks again Marco for your excellent professionalism and work done.Germaine and Monika Rhodes
I had a cracked iPhone XS max camera lens that made pictures blurry and every place I called said they couldn’t replace it, expect for Marco. I brought my phone in that day and it was ready in under an hour. Literally the best service ever!! Plus his personality is a 10.
Awesome place to get your device repaired. Marco fixed my iPhone 6s plus screen and also my wifes iPhone 7 audio issue, which no other company was able to do it at an affordable price. I highly recommend him! A real honest person who truly cares about his customers! I will be coming back in the future with any other repair needs.
I broke my phone at work on Thursday. I took it to emergency phone repair. I spoke with Marco and I felt like I was the only customer there. He had it fixed by Friday he totally treated me awesome professional in every way I couldnt be more happy. I wish I could give him more than five stars. I would highly recommend this place to anybody that ever has an issue with their phone.
This guy is absolutely amazing at his job. He has fixed my phone numerous times and any fix he does is a factory finish. He is extremely nice and will help you as soon as you call or walk into the doors. I came in thinking I needed a new camera but he opened my phone and put an entire new lens on for me free of charge! Id give more stars if I could.
These guys are awesome. Ive used them for multiple repairs. Marco is the best. He goes over all options for fixing or replacing your phone, even if the best option is to not make the repair. So, they will are honest even if it means less business for them. On top of everything else the repairs are done quickly.
Marco is a great owner/operator. He explained in detail the options and pricing to replace my sons cracked IPhone screen. He made the repair while we waited about 15 minutes. Marco tested the phone and made sure we were satisfied before paying. Bring your phone here for your emergency repairs you wont be dissapointed.
I looked online for what I thought would be the best repair shop for my broken iPhone 7, and this one caught my eye the most. Not only was my screen damaged, but the LCD was as well. Very fair price and awesome service! Marco is the owner and took care of my phone, made it brand new! I highly recommend this place! Hes an honest, nice man! Super fast too! Go here!
My wife Stefanie took her old 5S iPhone for a screen repair and Marco did a wonderful job. The phone was for her niece’s birthday the next day and he got it fixed and unlocked in less than 30 min. Awesome job and highly recommended. Thank you and she was thrilled today!
Marco is the best! He have amazing advice about my battery! He sells for an amazing price regardless, but he advised me try the Apple store first and if worst case to go and see him! Which is exactly what I’m going to do! Thanks for taking your time to explain everything!
Went to the apple store to repair a cracked screen, set up an appointment online and still waited for a good 40 minutes before getting help. When someone finally helped me they told me it was going to be $150 for a new screen. I started searching phone repair places while I was in the store and called and spoke Marco at Emergency Phone Repair. Right off bat I could tell he was very knowledgeable at his field and told me it would only cost me $70 to repair my screen and he also said he would throw in a tempered glass screen protector to prevent future damage ($30 extra at the apple store)Needless to say I rushed out of that place and headed over to get my phone fixed. It was finished in about 15 minutes! Top shelf service for a discount price!
I came in today to get my iPhone X screen repaired. He has some of the best repair prices in the area. He was very cool and friendly and explained to me in detail about which screen is best for my phone. I highly recommend coming here. He fixed my phone in under 30 minutes and he even gave me a free glass screen protector.
I dropped a screwdriver on the back camera on my phone during a furniture refurbishing project at the beginning of the year and shattered the glass. I went to Marco the day after and he told me there were two ways to fix it and which way would be more effective in the long run. He was very knowledgeable and kind. He did the job very quickly and Im very happy with the result.
I went to a few different repair shops around sterling heights and every place I went to, the employees didnt seem to knowledgeable about my repair issue. Someone told me about gadget drop and I couldnt be more grateful. The manager there was so helpful and clearly explained my issue with my device. He explained everything in great detail about what was and could happen to my repair. 30 minutes later I have a excellent working cell phone again with no issues. 5 stars but I could give you 6 stars I would! Thank you gadget drop! Great work and even better customer service!
Great experience! The store is clean and comfortable and the staff are super friendly. Not only was my IPhone screen repaired in less than 20 minutes, but the price can’t be beat. If you need a repair or advice regarding your tablet or mobile devices go see Marco today. You will not be sorry.
Marco from Emergency phone repair was such a big help in getting our tablet back up and running. First of all the service was fast, the prices cant be beat!!!!!!!!!!! He was extremely knowledgeable about tablets and whats been going on with them. I highly recommend going there, I will always take my devices there
Absolutely love this place. You simply will not find a better place to get your phone fixed. Marco has fixed multiple phones and tablets for me and my family. He is the only person I trust and the only repair shop that I will ever go to. Thanks again for always saving our phones and tablets!
My phone LCD screen broke and without the LCD working, I was unable to transfer the data to the new phone. I called a few repair shops and none were able to repair.... Was told that the phone was too complicated. I called Emergency Phone Repair and in 3 days my phone was repaired. Without the Emergency Phone Repair, I would have lost 2 years of contacts, photos, and data. This shop is now on my favorite list and my first to go shop for any repairs. Thanks Emergency Phone Repair.
Come on in to Emergency Phone Repair you will not be let down!!! This place is excellent in every way, superior customer service, patient, amazing prices, clean, neat & prices better than most places with high quality replace parts. Had several phones in the past broken & I only come here.Please believe it this is no paid Advertising.Just start by calling get😀
By far the best customer service I have ever experienced in any cell phone repair shop! I had a completely damaged samsung galaxy s8 plus and I lost all my pictures, videos and contacts. I was making an insurance claim and had to return the phone back to the insurance company. Nobody was able to help me recover my data until one of my friends told me to go to gadget drop and see Marco. So helpful and friendly, Marco went above and beyond for me. He recovered all my pictures videos and contacts and didnt charger me a penny. I recommend gadget drop to everyone! Thanks again Marco!
Marco was so helpful and polite with business. He was very patient and did everything he could to make sure all of the bugs were fixed and everything was done correctly. His prices are more than reasonable as well. Would absolutely come back again should any future problems arise!
Great experience! Was quoted a hugggeee amount of $$$ for a fix at a different place, was feeling very discouraged so I gave this place a call. He was super friendly and full of information, told me to come in and he would try something with my phone before diagnosing it. He cleaned my boyfriends charging port and found so much dust! It was all lodged up there. Did everything right in front of me too. My boyfriend ended up needing a new charging port which he ordered for and did for $60 when the other place quoted me without looking at it for $160.Had it done in a few days. 100% recommend
My phone was shattered and I thought I lost everything. Thanks to Marco at Emergency Phone Repair, Marco was able to retrieve all my data. He also explained what I needed to do to back up my phone. Very friendly environment and gives you 100% service. If I could I would give him 10 stars. Thanks again Marco!!
Wonderful experience! Marco professionalism and constructive ability to rebuild your broken phone, ipads etc. is second to none. Great personality too, he really makes you feel valued as a customer. I would recommend him and his business to anyone. Much better than youbreakIfix. Thank you Marco!
Marco always comes through in the clutch! This is the second time (both issues are independent and me dropping the phone) that I have needed help with my used phone and he is very creative and resourceful. He is smart, knows the ins and outs of the latest tech, and thankfully, always has had an option so that I can be on my way the same day - even though i have an old phone! Trust him for your device needs!
I was referred to gadget drop by t-mobile and I have to say Im very happy with the service I received there. I had a small crack on my iphone screen that needed to be fixed for my upgrade trade in to be eligible. Finished my repair in about 15 minutes and left me enough time to get back to T-Mobile for my trade in. I would definitely continue business and recommend them to anyone who needs their cell phone fixed. Thank you gadget drop
If you have been clumsy with your smart phone like I have been (iPhone in my case) and want to have it looked at and repaired by someone with high integrity, go see Marco at GadgetDrop. I am experiencing issues with my touch screen and Marco took a careful look at everything and took his time to explain things to me. If I ever experience issues with my smart phones in the future, I would go see Marco again without a second thought. I made sure to grab some business cards to give to my friends and family too. Thank you again Marco for your honesty and integrity!
I came to emergency phone repair to get my iPad looked at because it stopped charging. The gentleman there noticed the charging port had so stuff stuck inside, probably from granddaughter. He cleaned it out for no charge and now it works great. I highly recommend this place. Thank you for everything.
Took my Samsung tablet to uBreakiFix which is an authorized Samsung dealer. They couldn’t fix my charging port. They told me basically to throw it away. There is not use for you.Then I took it emergency phone repair. They fixed my charging port with no problem. This place is amazing, professional and they know what they are doing. Excellent service! Best in down.
I was referred to Gadget Drop by my boyfriend who had taken his IPhone 7 plus in to fix his screen, he had a great experience and when I broke my screen he told me to go there so I did. As soon as I walked in Marco was very attentive and got my phone started right away, he opened my phone to fix the screen and my home button wasnt working correctly so he had me wait until he got it to work but Unfortunately he doesnt have the home buttons to replace it (which Im pretty sure apples the only place you can get them fixed at) but he told me my best options either taking it to apple or insurance claim, as I was leaving he put a free screen protector on and also gave me a case so the phone would be safe until I took it in to apple. So I went to apple the next day or two and waited 2.5 hours for them to tell me they will charge me 170$ to fix it and with my insurance claim Id pay 175$ for a new phone, so I left and weighed out my options...Marco went out of his way to contact me and ask me how things went I explained everything to him. He had me come back before having to spend more money because he wanted to try and get it to work for me, he spent like 2-3 hours of his own personal time trying to switch and try different screens to connect the home button but soon realized the button had a break in it causing it to not function correctly, so he had put my original screen on which was cracked and blacked out..I left and I made the insurance claim, they told me I needed to delete the applecloud and disable find my iPhone thing...once again I had to go back in to see Marco, who without any hesitation switched my screen again so i was able to see my screen and so I could send my pictures to my email and delete everything else( bc I couldnt remember my Apple ID password ) he disabled it and checked it twice to make sure everything was off of it. It is amazing because most places after you pay for services and you leave they will charge you if you come back in. Marco is a great person who makes you feel like family and helps out as much as he can, also from my experience he goes above and beyond for his customers. I would highly recommend Gadget Drop in Sterling Heights to all my friends and family and everyone else. I will definitely be going there for any future problems I come across, Thank you again Marco!
This was the 7th or 8th phone screen Ive had repaired in my lifetime, never before have I been GIVEN a high quality gorilla glass screen protector or experienced such excellent customer service. This guy literally has no employees to ensure that the work done is of the highest quality possible not to mention his prices - good luck getting the job done anyhwere near as cheap (and fast) as he does it. Best phone repair in metro detroit that I know of and like I said this is the 7th or 8th place Ive used because I have never been happy with the service or quality of the past places I went to. Hopefully I never have to replace a phone screen again but if I do I know I can come here and get it done in 10 minutes, WITH A WARRANTY and the best pricing possible. 11/10 HIGHLY RECOMMEND!!
Great customer service !!! So I Brought my phone in for a screen repair in which they fixed it perfectly within ten minutes. I brought my phone back to them with help on my home button not working. Within ten minutes they fixed it, free of charge just for being a loyal customer! I recommend 100%!
My 16yr old son had, once again, damaged his iphone screen. I called to make sure they had the new screen in stock and brought the iphone in for repair.Marco is a very personable and professional repair person. The new screen was installed perfectly within 15 mins at the price quoted on the phone. I was impressed with his knowledge and repair skills.I couldnt be more happy with the results, and will definitely be returning to Marco for any phone repairs in the future. If you have any repairs needed, Marco is the guy you want to see for sure!
We went to Gadget Drop to get our battery replaced on an IPad and also the screen and battery port replaced on a Samsung tablet. Marco explained what our options were and the pros and cons of each. We appreciated his honesty and were happy with the result of the repairs. I would definitely recommend Gadget Drop for repairs.
My charger port was not working and the owner was 100% honest with me and cleaned my charger port for no cost!! I could have went somewhere and got completely ripped off with someone trying make money saying it was broke and saying they replace it while just cleaning it. This is most definitely someone running an honest business to help people while making a living.. which is very rare these days. I would refer anyone here and definitely will go back if I ever have more problems.
If you ever have problems with your phone I highly recommend this place! I drove a half hour away from home because of the low price and did not regret it! Not only did he fix myPhone at a low price, there was great customer service and he will not rip you off like most places! Best decision I made I am so happy I brought my phone here
If your lookin for a great place to get any repairs look no further everyone, the owner MARCO is there everyday and all day and will fufill all your needs. This man has helped me tremendously and is always willing to go the extra mile. Great prices and a great attitude, its a shame if you go anywhere else. 💯💯
Total reviews rating 5
199 Reviews for Emergency Phone Repair 2023:
Review №1
2022-03-16Like everybody is saying, go see Marco, he’s great at what he does! My iPhone 11 screen was cracked and I couldn’t use my phone for 3 months as everybody’s pricing was so expensive, but when I found Emergency Phone Repair and found the exceptional price of just $100 for a IPhone 11 screen replacement I was on it. I loved how friendly and professional he was! I was out the door in 25 minutes with a brand new phone again. I would highly recommend anyone to come HERE before anyone else for your electronic emergencies!
Review №2
2022-03-19My name is Kyle, I’m a young kid. So I was pretty nervous about bringing my phone into a third-party store. I brought it to Apple and they said it would be $250+. That is way too expensive for me. I met with a guy named Mark, he’s very professional at what he did. Took my phone and was done in less than 25 minutes. I recommend anybody who’s nervous about bringing their phone into a third-party store or wanting to do an alternative to Apple, this is the place to go 100%! Everything was very professional. I will be coming back if I ever break my phone again
Review №3
2022-03-14Emergency Phone repair fixed my phone while I waited, very please with the service , price and the professionalism. This is the only place that I will use from know on. Marko is the BEST.
Review №4
2022-04-17Had Galaxy S8 screen replaced for trade-in...Marco did a great job at a great price!!
Review №5
2021-10-14I am very impressed with the quality of service I received from Marco today! I called him yesterday with my concern, brought my phone in this morning, and it’s as good as new just a few hours later. He was honest and dependable. This is the only place I will be taking my phone to for any issues in the future!
Review №6
2022-03-03I drop my phone frequently, I’ve always come to this establishment for all my repairs and I’ve only had amazing experiences each time, it is always fast with great pricing.
Review №7
2022-04-26Phenomenal customer service. Professional work, I will recommend him for all your phones needs.
Review №8
2022-04-22I have nothing but good things to say about Marcus. I have walked in for his help 3 times now, and he has always helped me and has done it with a smile. He is now for sure my phone guy .. Amy
Review №9
2022-03-02Wanted to charge me $25 to get lint out of my lightning port, said no thanks. Went to Gideon phone repair and they did it for free!
Review №10
2021-05-06I drove 30 minutes from home to get my phone fixed here—the reviews said it all. My iPhone XRs touchscreen had stopped working the night before, despite showing no signs of damage. Marco saved my phone + all of its data!! And I was able to stay at the shop while he fixed it. I am so thankful for his service, and happy to contribute one more 5 star review!