Enterprise Rent-A-Car

---

Name: T*** F*****
Date: 2024-06-18 17:06:08
Rating: 4
Comment: We rent a Hybrid Chrysler Pacifica. The battery is almost dead, never show more than 1 or 2%. So we basically were driving several hundred of miles dragging a dead battery around with us. Hybrid sounds appealing but a bad choice for rental.Enterprise gave us less than 1/4 tank of gas. So we had to fill up before the trip. Then before returning the minivan, we have to put back 1/4. If there is more than 1/4, Enterprise benefits. If there is less than 1/4, Enterprise will charge you with a higher gas price. This gas policy sucks big time.UPDATE: The manager at this location have reached out to us. We appreciate his attention and resolution to these issues.

---

Name: T**** N*****
Date: 2024-06-13 19:23:04
Rating: 5
Comment: My experience at the Elk Grove location was great! Go see Jose Patino JP His professionalism and customer service is top tier!

---

Name: T*** D****
Date: 2024-06-07 00:06:54
Rating: 5
Comment: Everything is excellent. Great car rental and excellent customer service! Very satisfied!

---

Name: J*** G****
Date: 2024-05-30 03:39:56
Rating: 1
Comment: For the first time ever I was given a car with only a quarter of a tank of gas. When I asked the rep why he said they didnt have any gas?? A real pain when you have to fill up before you even get started!!

---

Name: C**********
Date: 2024-05-28 18:22:05
Rating: 4
Comment: Great place to rent a vehicle. Nice sales personnel.

---

Name: K** N*
Date: 2024-05-28 16:17:32
Rating: 5
Comment: I am amazed how professional and considerate the task team was in completing my auto intake. Jet in particular was very kind and respectful. Helping me as I returned my vehicle. I was very impressed

---

Name: c***** t********
Date: 2024-05-28 03:44:33
Rating: 5
Comment: Izzy handles my rental -- he helped me make a decision to rent the type of car I needed to seat five adults --the Altima was a great choice. Everything was great.

---

Name: B******** B*****
Date: 2024-05-23 17:37:38
Rating: 5
Comment: My experience with enterprise was amazing. I had no problem in down grading my rental when I arrived. Customer service was amazing.

---

Name: G*** V*******
Date: 2024-05-23 15:37:05
Rating: 1
Comment: DO NOT RENT A CAR HERE!!!! literally go anywhere else. This place takes advantage of their customers and charges them for things that they should not! This place is run by crooks and did not even provide me with a receipt because they know that they played me! please do not give this place any of your business. Save yourself the hassle and go somewhere else! Horrible customer service and horrible at their jobs.

---

Name: M****** H*****
Date: 2024-05-23 04:37:25
Rating: 5
Comment: Enterprise has been so very good to me ive bought 3 cars from them and they gave me excellent service Tim even helped me get a loan for my brother in law thank you so very much and also the manager that okayed the loan.

---

Name: E*** V
Date: 2024-05-22 21:40:28
Rating: 1
Comment: Very disappointed in their treatment. Disgusting. Dont go there.* I sent everything to the address as requested

---

Name: T** R*****
Date: 2024-05-21 21:07:03
Rating: 4
Comment: Bryce, was very helpful and professional. Showed me how to operate the car. Great job! When I returned the car the young women was veery professional also.

---

Name: M****** G*****
Date: 2024-05-21 13:04:28
Rating: 5
Comment: This has to be my favorite Enterprise location. Everyone is so friendly, everyone is always smiling, & everyone is very professional. Even on a busy Friday early evening, I was in & out in no time. Even returning the rental, I was in & out in no time.

---

Name: J**** C L*
Date: 2024-05-20 14:45:04
Rating: 5
Comment: Great and convenient location for me. The staff is friendly and efficient. Shuttle service is a huge plus.

---

Name: J*** I*******
Date: 2024-05-13 19:25:01
Rating: 5
Comment: Elk Grove facility was as simple professional and friendly as anything I have dealt with in a long time. Basically no waiting quality care and a vehicle with no issues, at exactly the price quoted. No lie when i checked out the bill was exactly the same as when i came in. No additional taxes fees or recalculations. I didnt think that was possible for a rental agency. Very impressed!!!!!

---

Name: F***** J**** S****
Date: 2024-05-06 16:31:14
Rating: 3
Comment: Not all Enterprise car rental locations are the same. Shop around.

---

Name: G***** S******
Date: 2024-05-06 15:54:36
Rating: 4
Comment: I’ve rented from enterprise already over 10years, this location in Elk Grove could be a lot better. The staff is a hit or a miss this last time. Staff was pretty good but previous time staff has been not accommodating. This location the cars are extremely dirty. They throw them through a wash. They don’t even dry them. I had to the previous time take the car after picking it up and bring it and spend my money to wash the car because it was so dirty. i’ve noticed this. They do not care at all. I’ve had to go all the way to 16th St. and downtown Sacramento to be accommodated. Their staff down there is absolutely fantastic. My insurance only were covering me $40 a day and they had $40 day cards, but they went ahead and upgraded me with no problems at all, and they had plenty of other cars there that they could’ve put me in, but I got put in a fully loaded F150 platinum, and I also was put into a Ford expedition limited. again, my feedback for the elk Grove store it’s not horrible, but it could be a lot better like back in the day. I just think customer service is key. I’m extremely big on customer service and elk Grove location doesn’t have it anymore. They just need their cars to be much cleaner and not trash and customer service needs to be a lot better and they need to be more accommodating to their customers on their situation.

---

Name: W**** F***
Date: 2024-05-03 19:24:36
Rating: 5
Comment: My car was in an accident and I needed a rental. Enterprise Rental happened to be a block away from the body shop. For convenience sake I went to Enterprise. The body shop had sent over my info and by the time I got their they had my info and within 10 minutes I was in a car. It probably would have faster by there was a person ahead of me. When I returned the car, the service was the same. However this time I was done in 5 minutes. Hopefully my car is not involved in anymore accidents, but if it is, Ill be getting my rental from Enterprise.

---

Name: D*** H****
Date: 2024-05-01 20:22:21
Rating: 5
Comment: So far the rental experience has been easy, hassle free. We will see about the return experience!

---

Name: V****** G******
Date: 2024-04-24 16:22:57
Rating: 5
Comment: Love this Enterprise location! JP, Taylor and the rest of the team rock!

---

Name: A**** P******
Date: 2024-04-20 00:17:44
Rating: 5
Comment: Outstanding Service from Izzy A. and MecKenzie G. I have been renting cars and trucks for work trips from Enterprise, and I must say it was an absolute pleasure this time similar to past. From start to finish, the process was smooth and hassle-free. But what truly stood out were the two remarkable employees who made my experience unforgettable: Izzy A. and MecKenzie G.Izzy A.: Izzy greeted me with a warm smile and a genuine eagerness to assist. He patiently answered all my questions, explained the rental terms, and ensured I felt comfortable throughout. He assisted me in trying to get me into the right whel meeting my needs and made sure the vehicle was safe operationally and clean. His professionalism and friendly demeanor made the entire transaction a breeze.MecKenzie G.: MecKenzie took care of the paperwork final return swiftly and efficiently. Her attention to detail and commitment to customer satisfaction were evident. She even went the extra mile to assist with the Shuttle service team member Ryan to get me home safe.The Enterprise team at the Elk Grove location (9700 W Stockton Blvd, Elk Grove, CA) deserves applause for their outstanding service. This location gets busy with all the business from the Automall. The seamless rental process, combined with Izzy and MecKenzie’s exceptional assistance, exceeded my expectations.If you’re looking for a reliable car rental company, I wholeheartedly recommend Enterprise. And if you happen to visit the Elk Grove branch, seek out Izzy A. and MacKenzie G.—they’ll make your experience truly pleasant!Thank you, Enterprise, for making my trip memorable. 🚗✨

---

Name: R*** S*******
Date: 2024-04-15 22:03:02
Rating: 5
Comment: Jet, Iz, and George and I forgot the other Hispanic male name. They have all been very helpfulPrince too. I am a regular and I always receive great attentive customer serviceThank you!

---

Name: D***** B****
Date: 2024-04-15 13:51:52
Rating: 5
Comment: Staff was very helpful in getting me in and out quickly.

---

Name: S**** H*****
Date: 2024-04-07 16:22:36
Rating: 5
Comment: They are awesome Jose helped a lot my husband got into an accident we took it to honda to get fixed but our insurance totaled it out so when it came to renting a car with everything we been though he was sweet & actually helped out

---

Name: a** k****
Date: 2024-04-03 14:48:07
Rating: 5
Comment: Jose the assistant manager saved the day for me, I was rushing from work to get there, and was late, but he still served me

---

Name: P***** E****
Date: 2024-03-27 02:17:31
Rating: 5
Comment: BJ at Enterprise Rent-A-Car in Elk Grove, CA was very helpful to me ensuring I had the best experience. While they didnt have the car I had reserved, he did his best to make things right for me. I will continue to use Enterprise for all future rentals because of how professional the staff was in working with everyone.

---

Name: M*** L******
Date: 2024-03-21 14:38:47
Rating: 5
Comment: Taylor and Prince exemplify the epitome of professionalism. Each time I require a rental vehicle from this location, I am greeted by a staff that exudes warmth and a genuine eagerness to cater to the customer’s needs. On an occasion when I found myself stranded en route to Napa, Taylor swiftly prepared a vehicle for me within the hour and maintained communication throughout my journey. This experience underscores the essence of exceptional customer service. Enterprise undoubtedly benefits from remarkable leadership with Taylor at the forefront.

---

Name: D*** M****
Date: 2024-03-20 15:36:30
Rating: 5
Comment: Excellent customer service at the Elk Grove Automall location with George at the counter and Makenzie with the checkout process.

---

Name: L**** S******
Date: 2024-03-14 23:19:28
Rating: 5
Comment: I have been an Enterprise plus member since 2016. I have rent a cars that have taken me all the way across country and back. Enterprise is the only company I have ever used consistently. They always give you a quick in and out in under 15 minutes and the cars are high quality.

---

Name: S****** D* M**
Date: 2024-03-13 17:22:15
Rating: 4
Comment: Rental experience was GREAT! Super easy to book a reservation online. Requested a mid-size SUV with satellite radio, received a new Toyota Rav4 that had Apple play. Had an issue with connecting. Kept connecting and un-connecting so wasnt able to use it. When I checked back in, Gonzolo took care of me and gave me a $25 credit. YAY! Will be using Enterprise again next time.

---

Name: C******* C********
Date: 2024-03-13 16:27:10
Rating: 1
Comment: The Elk Grove office is a mess. Customer service is sub par. I rented a vehicle from the Enterprise Roseville office had an oh issues with the office folks, but the car really smelled like cigarette smoke. Therefore, I went to exchange it at the Elk Grove enterprise, and spoke with their manager, who had told me all he had was an electric car which I chose to try. Unfortunately, the electric cars do not charge adequately on 110/120 electric power, therefore I took it back to try to get an electric car. This is were it went downhill. I remained there for 3 hours waiting for a car and I saw multiple people show up to pick up cars to rent. I spoke with one of the customers who told me she did not have a reservation. She was there to start a new rental, which she immediately got.The manager Taylor Howse did not want to come out and talk to me. I chose to check the electric car in and went home without a car.Go to other location if you can.

---

Name: B*****
Date: 2024-03-08 03:31:32
Rating: 3
Comment: Not a bad selection of cars to rent, luckily my insurance was paying for the rental. The rental was near new, but close to 50,000 miles for 2 years old, interior was not absolutely clean, obviously quick turn around, because the outside was dirty, at least they could have their own car wash to run cars through to turn over rentals instead of quick wipe downs.As for the purchase department, I was highly disappointed in my scheduled appointment. I had tagged a few cars to test drive/look at at the Elk Grove location, which the automated reservation system approved. I showed up with my carfax info on the cars I tagged, which the sales agent was visibly irritated at, then stated those vehicles were not on the lot, but only had 1 vehicle close to my choice. My sales agent was young with his hair slicked back and kept smiling when I was asking questions, like he didnt know anything about cars, but was going to win me over with a smile. I asked for a test drive, and he pulled the he had to ask his manager for permission. I said if he doesnt have permission to do sales without a manager holding his hand, then we were done. I had other appointments for test drives, and then he tried to educate me on how other dealers bait and switch prices. Obviously, he forgot I had a binder of cars with carfax info and I had been asking specific car questions that he couldnt answer about his own cars in his inventory for sale because on lot vs on website were different. A waist of my time. I spent 15 minutes and realized I was talking to a joker, someone who played games, and had no authority to sell cars without management.

---

Name: E**** D******
Date: 2024-03-07 17:49:09
Rating: 5
Comment: It was great Timothy was such great help very nice made the experience wonderful love my new Honda ❤️

---

Name: B****** B****
Date: 2024-03-05 01:32:09
Rating: 5
Comment: FIVE STARS EXPERIENCE AT THE ELK GROVE AUTO MALL ENTERPRISE LOCATION! JET & PRINCE TOP NOTCH AGENTS!!!! JET MADE SURE I GOT A CAR THAT I WAS THOROUGHLY SATISFIED WITH. THANK YOU FOR EXCELLENT CUSTOMER SERVICE.

---

Name: L****** L****
Date: 2024-03-04 14:41:05
Rating: 5
Comment: Easy online reservation process, efficient check in/out process, and convenient shuttle service.

---

Name: s*** s****
Date: 2024-02-29 19:58:31
Rating: 5
Comment: Staff members were very helpful. Came in three seperate times, and each time was very pleasant. Jet helped me on two seperate times and was great!

---

Name: M****** G****
Date: 2024-02-29 19:40:08
Rating: 1
Comment: My son and I had a terrible experience with Enterprise. When my sons car was totaled from a car accident, we were referred to them by our insurance company. Once the rental was returned my son was charged $93. Why, not sure since the insurance company covers the cost of the rental. When he called Enterprise to find out about the charge, he was told he received a car upgrade that cost more than what the rental car would cover. He stated he was not aware he received an upgrade. He didnt pick the car he took what Enterprise gave him. If he was made aware of any of this info (he was getting an upgrade, he would pay out of pocket, insurance company would not cover beyond $40 a day) he would not agree to this vehicle. But he cant agree to something he was not made aware of. he was told to come and speak to a manager. What a terrible experience when he spoke to the Assistant manager, Jose Veronica at store #68. He was told that he was aware of the charge and thats it, no resolution. The manager wasnt even polite. This is horrible customer service!! My son and I are both in customer service and this is not how you handle a problem. This could have been resolved so easy by the manager and he could have at least have been polite at the bare minimum. So after the stress of having your car totaled and trying to make it to work every day, we now are getting over charged and the companys representative doesnt care or even make an attempt to resolve! I would hope that this isnt the experience that Enterprise wants its customers to have. We didnt get any resolution and walked away with a poor taste in our mouths from a company that made us feel our problem wasnt important and we didnt matter.

---

Name: D****** L*******
Date: 2024-02-28 18:55:10
Rating: 5
Comment: Had a bad experience at prior locations, However Shane was able to rectify they situation and assist me. Everyone was great

---

Name: J******** A*******
Date: 2024-02-28 12:21:24
Rating: 4
Comment: No issue with any of the staff all members they were all very friendly! The only problem I had was the car smelled like cigarettes. They tried their best cleainging it and even tried getting me a bigger car for the same price but decided to go with it since I didnt trust myself with the bigger SUVs.

---

Name: J****** G******
Date: 2024-02-26 18:25:49
Rating: 2
Comment: I have only ever rented with Enterprise but this experience was NOT great and I may never rent with them again. Starting with the pick up at the Elk Grove, CA location, they messed up my drop off location and I had to call to be sure that we were still okay with dropping off at the Oakland airport. Besides that, they offered the gas package and so I decided to do that considering stopping at a gas station in Oakland these days is not safe. I didnt realize I would be charged for 13 gallons of gas regardless of how much I used so I used a quarter of a tank - likely no more than 3 gallons and still had to pay for 13 gallons. This is very sneaky. On our way back from Hawaii, we had decided to rent a car to drive us home from the Oakland Airport to Elk Grove, CA. Our flight landed at 10:05 and the Enterprise closes at 10:30 so I left my husband and two little kids at the baggage claim and I headed to the car rental place. They told me there that I had to use a credit card unless I had a roundtrip flight. If I had a roundtrip flight, I could use my debit card which also has a VISA symbol on it. They were going to strand me. All other rental car terminals were closed and they did not care. I offered an extra deposit. I eventually ended up having to charge a credit card that I dont use but I just feel like none of these policies are made clear. Why cant a customer use cash? This is a horrible policy and doesnt make sense. I hope Enterprise will do better in accommodating their customers and if not, they need to make their policies more clear.

---

Name: d***** m*****
Date: 2024-02-22 15:18:00
Rating: 5
Comment: I arrived an hour early and I had the most lovely gentleman help me - I am bummed I cant remember his name - he got me in and out in less than 10 minutes in a great little truck. Drop off was a piece of cake, thanks to Jose. Both guys were FANTASTIC. I rent more than the average and this is my go-to spot for a reason.

---

Name: S******* J*****
Date: 2024-02-18 19:08:45
Rating: 1
Comment: TERRIBLE TERRIBLE EXPERIENCE !!!First of all, why would you rent someone a car that smells.. don’t you guys clean it??? And why would you say that, that car is a AWD even though its not.. okay so I booked a AWD SUV and to make sure I will have the car we needed I called before the day I booked it and they said they do have a 7 seater AWD. So I was confident we will have no problem..but when it was my turn to pick up the car they said they don’t have it. I keep asking them for it they were only giving me a 7 seater SUV the guy helping me out he was cool but he know himself the car he’s giving me is not AWD so i went inside enterprise and try to talk to the other guy Jose and told him the situation and he said he has nothing to give me but that same car the Jet is giving me and I keep asking for other car and he said oh I can’t give you any other car coz those people waiting in line it might be theirs. That made me think I reserved my car too then why Im not getting my car right and they getting theirs?? And I guess just end our discussion Jose told me its a AWD even though its not! I was just gonna get it before he said that..coz me and my family had somewhere to be and its been planned and I don’t want it to be ruined! So I just took the car and it smells like someone smoked weeds in there i can’t do anything about it anymore i even tried calling enterprise again to see if they have other car but Jose told me i spoke with you and we don’t have any car for you.. I even tried calling other renting car place but they all booked for the day..no choice we have to be somewhere and it’s been planned so i tried spraying it with freshener hoping the smells will go away..and it did for a little bit..even bought car vent fresheners until we were in the middle of our car ride it gets stronger the whole car smells!!! And I feel terrible my whole family is in there and I have a 7 month old baby!!! Could you imagine 2-3hrs car ride with that smells in there for the baby??? TERRIBLE!!! I’ve been a customer since 2009 and been using Enterprise this is the first time I experienced this kind of car and situation.. when I returned it Jet is the one that assisted me and ask me how was it and I told him my complaints and told him about the smells and he was just like “oh yeah i can smell it” he tried giving me a discount but i said its okay I don’t need it but he insisted. Jet is cool.

---

Name: c******* w******
Date: 2024-02-14 14:18:35
Rating: 3
Comment: Customer service is good. But, Toyota Camry cruise control didn’t work. I drove more than 1000 miles using my right leg pushing gas paddle. That was a torture. When I stoped to rest I couldn’t stand. My legs were num.

---

Name: Y****** S*******
Date: 2024-02-07 19:06:53
Rating: 5
Comment: I rented a car from the Elk Grove auto mall. I always have a great experience with this location. Prince is always nice and helpful. The last few rentals Izzy has been a huge help! He answers any of my questions I may have, helps me connect my phone to the car, shows me all of the cool features on the car, and is just an overall nice person. Conversations are always pleasant and nice with Izzy. He is a great addition to the Enterprise in Elk Grove.

---

Name: J***** P****
Date: 2024-01-29 18:52:22
Rating: 5
Comment: Elk Grove Enterprise is the best one I’ve been to yet! The staff is super helpful and goes out of their way to ensure quality customer service. I’ve had a couple long term rentals and each person I’ve come across here has been great to work with - especially Jett and Gonzo! I’ll definitely be continuing to go to this location for all my rental needs. Thank you Enterprise EG!

---

Name: J***** R*****
Date: 2024-01-22 16:48:59
Rating: 5
Comment: Enterprise has designed their service to be convenient and efficient. I was easily able to set up my car rental on their website, set up the date the type of car I wanted. The process was smooth and best of all, simple!The best part of the experience is the customer service. I was offered transportation to and from Enterprise. I was picked up in front of my apartment by a very kind and pleasant employee and taken the their car lot. Upon return, I literally stepped out of my rental car and was greeted by an employee who took my keys and escorted me to the driver who took me back to my apartment.All very fast and efficient. I cant even think of a way they could make it a better experience.

---

Name: D**** W***
Date: 2024-01-16 16:19:46
Rating: 5
Comment: The manager was very friendly and helpful. Outstanding customer service!

---

Name: J**** L******
Date: 2024-01-11 18:20:38
Rating: 1
Comment: I did not want to share this on Google, I was hoping I could have kept this within Enterprise only survey, but they keep reminding me via email to let them know about my experience so here it is.Let me start by saying this is the 1st time I was let down by the wonderful Enterprise group of people. I stay with Enterprise because of brand loyalty.Why 1 star if I am such a fan? I reserved a premium vehicle for a long drive with family and luggage down from Northern CA to San Diego. I wanted to be in comfort. I had to use 3 rental reward days because of the timing of Saturday closing at noon and rental office being closed on Sunday and Monday (New Years day). I was fine with that.I was called 3 days ahead from Enterprise to confirm my reservation. I confirmed my vehicle as a premium rental and days I needed and time I would arrive. He told me they would be open at 730, I did not bother to fact check him, just assumed he knew their own hours of operation.When I arrived, at 730, they were closed. Didnt open until 9 as posted on the door. Star deduction for this, because of the phone call confirming my rental and hours of operation. When I came back at 930 it was a long wait (no problem, everyone was getting out of town and waiting). No star deduction for this but they might have staffed better for such a busy day.When I was finally called, nice new hire told me my premium vehicle is not available, needed an oil change and he tried to give me a small Jeep. He told me it would be cheaper, I told him it was to small, I reserved a premium because comfort and luggage and people space. Star deduction. There were many upgraded comfortable larger vehicles available but he did not offer to upgrade me as a courtesy. He showed me a larger Honda SUV than the Jeep and due to the wait and us needing to depart, I took this vehicle. But this is not an upgrade from a premium. Rental was cheaper but my 3 premium reward days also had to be used on this less than premium vehicle. When I mentioned that I did not like this, his response was that is another department issue, he is saving me money. I wasnt looking to save money, I wanted comfort for this 8 hour drive down and back up plus all the other hours of being in SF and LA traffic and driving we would be doing. The loss of my 3 reward days on this vehicle are the loss of the remaining Stars.Now the issues with the vehicle. The issue was with the keys. 2 keys, give, one did not work at all, not even sure it was to this vehicle, it did not look the same as the other key fob. The semi working key fob had low battery warning on the dash. Sometimes it worked, other times it did not, so when it was raining, we couldnt jump right back into or out of the vehicle because I had to keep pushing the key fob to unlock the doors or confirm they are locked before walking away. (1st world problems I know.) I did not deduct a Star for this but the totality of the experience leads me to the 1 star review.Because I have such brand loyalty, I will continue to rent from Enterprise. Do they know this and accept that the quality of service has gone down or this is just a one off, remains to be seen. My next rental will determine the answer. Fool me once, shame on you, fool me twice and shame on me.

---

Name: C*** M***
Date: 2024-01-05 19:34:44
Rating: 5
Comment: Jet Green helped us pick out the correct car for our needs and he waived my late fee, he worked quickly and knew what he was doing.

---

Name: A**** K***
Date: 2023-12-28 16:03:45
Rating: 5
Comment: I’ve been here multiple times and have had an amazing experience each time. This last time I was helped by Jet. He had really great customer service and was very accommodating. I would highly recommend this location.

---

Name: N T**
Date: 2023-12-25 23:14:50
Rating: 5
Comment: This location and staff really made my life easier, needed a car for a week, had to extend my rental for 4wks without an issue. THANK YOU

---

Name: M***** R*******
Date: 2023-12-23 02:52:36
Rating: 3
Comment: You get 3 1/2 stars. Tried to charge extra without checking the proper paperwork. Then insisted that the vehicle be returned early because they will be closed for the holiday. Leaving me having to call off work. Knowing that the vehicle could of been dropped of at the airport on the days that they are closed. Better customer service needed

---

Name: A***** B******
Date: 2023-12-22 04:19:39
Rating: 5
Comment: It’s a rental place so usually they suck. But the wait times is ok. The employees are nice and the free ride van is good. So ok.

---

Name: V F**********
Date: 2023-12-12 16:27:43
Rating: 3
Comment: This location offers the usual great Enterprise services (yes, were spoiled): home pickup and a welcome smile BUT frankly the service is the slowest I have ever received at an Enterprise. Ive used this Enterprise location several times and the car pickup time is quite slow, yes the location is busy but so is the nearest Enterprise airport location and the turnaround time there is much faster. Interestingly a pickup after Thanksgiving was fast.... location staff should figure it out

---

Name: D**** H*****
Date: 2023-12-11 17:32:44
Rating: 5
Comment: Excellent customer service for both picking up and dropping off. Car was in great condition, no issues, clean and great driving it!!

---

Name: t**** c****
Date: 2023-12-06 14:31:26
Rating: 5
Comment: Great service snd friendly staff. I definitely will be back for the next rental.

---

Name: E*** J******
Date: 2023-12-02 04:06:49
Rating: 5
Comment: Excellent Customer Service- Staff know how to provide quality service. Everyone was friendly and professional. The vehicle was spotless and comfortable.I highly recommend this place for all your rental needs. Definitely this place is my go to for all future needs.

---

Name: M******* T
Date: 2023-11-28 18:14:19
Rating: 5
Comment: Just recently rented a car for a trip to visit family and I was very impressed with the service received from start to finish. J.P. and Prince both helped me out and made me feel comfortable and were super fast if anyone needs anything both of those guys are awesome! 💯Part 2. Rented another car and like always best service out of anywhere I’ve rented. I won’t even rent anywhere else now. I have Costco as well like most of you and my parents always say if I use that it’s cheaper and you get an auto upgrade but from what I’ve seen they upgrade everyone already lol they are so nice!! In fact I rented a fwd car and prince being the awesome person he is upgraded me to an AWD and it freakin snowed on my trip it’s like he knew haha. Now that’s top notch service. Your the man Prince thank you so much again 👍🏻👍🏻

---

Name: M*** H***
Date: 2023-11-20 20:02:57
Rating: 5
Comment: The service and vehicle were amazing! Prince did a great job checking me out and really impressed me with his customer service!

---

Name: M**** M*****
Date: 2023-11-13 22:02:56
Rating: 5
Comment: Extremely friendly staff and service at the Zadar Airport location in Croatia, where we picked up and dropped off the rental vehicle.

---

Name: J**** H*****
Date: 2023-11-10 15:16:23
Rating: 5
Comment: I rented a car from Enterprise for what I thought would be 2 days. It turned out I only needed it for one day. The price adjustment was made with no fuss. The Enterprise staff were very accommodating and helpful through the whole process from the point of pick-up and early drop off and with very little wait time provided me with a ride to the auto repair shop to pick up my personal car. All staff were friendly and professional. Enterprise has been my go-to car rental company and has never disappointed me.

---

Name: S*** C
Date: 2023-11-08 04:26:16
Rating: 5
Comment: Went there second day before to go there I called them to make sure they have exactly car I wan whatever I requested on my first day. someone spoke on the phone to make sure I will get it under $9 out of pocket after the insurance cover. When I show up a guy in the front seems know I want Sedan and he said we have it while I was waiting a lady show up she has only SUV and make sure gonna charge me as sedan but got charge $27 per day out of pocket. It’s so disappointed for the information. My car will be in auto body for a month I can’t afford to pay out of pocket $27 a day plus gas. Seems like they don’t care** Thank you Taylor, the manager had resolve all about the billing issue so quickly. I’m so appreciated it!!

---

Name: C****** W********
Date: 2023-10-27 01:11:06
Rating: 5
Comment: Talk about getting taken care of! Enterprise, Elk Grove Automall location was able to get my original reservation transferred easily and set me up with a reasonable car for my needs. Initially I was at the Power Inn location, and they only had a P/U truck or Van - since it was just me traveling, they got the reservation transferred, and same day I was in a sedan, and ready to go.When I was making my way back, the tire sensors came on. I stop by the nearest Enterprise, and they got the car in for service, and had me back on the road

---

Name: R*** B******
Date: 2023-10-19 19:57:57
Rating: 5
Comment: Renting a car at Enterprise is such a very easy process, from making reservation in their website, to getting the car and returning it. We were met by a polite and informed staff and was given a choice of the car brand and model. The RAV4 we picked was clean and ready although the gas tank was not full but it was noted. The car performed flawlessly. The return process was also easy with the staff meeting us with the information already loaded in his tablet. Id like to rent from them again.

---

Name: S**** M*****
Date: 2023-10-19 14:31:23
Rating: 5
Comment: I have always been given treatment at this rental. They are always prompt nad treat customers with so much consideration. I have been a customer with Enterprise for about 20 years and I dont think I will go anywhere else.

---

Name: k****** f*******
Date: 2023-09-26 16:28:14
Rating: 2
Comment: Poor service. I had to wait 2 hrs to be serviced and then another 30 minutes to get a car. Then they only had upgrade cars that I was forced to pay a higher rental cost . Only had one person taking in customers with over consistent 15 people in line.

---

Name: S**** W*****
Date: 2023-09-25 20:06:07
Rating: 1
Comment: At a suburban location (Elk Grove, CA) I waited approximately 15 minutes to check-in. After checking in, I waited an hour for the vehicle. After doing business with Enterprise in this location for the past 20 years, I will likely take my business elsewhere.

---

Name: N*** T***
Date: 2023-09-25 17:43:15
Rating: 4
Comment: Its a pleasant experience to get rental car at this location instead of driving all the way to SMF airport. The only thing I am not pleased is they give you half a tank of gas and ask you to bring back the same. Its difficult to bring back exactly half of a tank so you tend to refill more than what they gave you in the begining. Its a savvy move on their part, but not so nice for customer.

---

Name: D**** T*****
Date: 2023-09-21 19:41:23
Rating: 1
Comment: I use to like the Enterprise until today. I made the mistake and left a box of gear in the trunk. I remember the next morning. I drove to Enterprise and they informed the day before all the lost and found was thrown out. What a coincidence it was tossed the day before. What I dont understand my business cards were in the box, they have my phone number. No one bother to call me. Most likely it was stolen. Shame on them for not helping their customers.

---

Name: T***** B******
Date: 2023-09-17 15:22:44
Rating: 5
Comment: Enterprise Professionalism as a whole was wonderful. Woke up to a flat tire, called theyre roadside assistance, they were there very quickly. The car only had a donut for a spare, so they got me to the nearest Enterprise to swap car with no issues at all. This is why we always use Enterprise, theyve always displayed top notch service.

---

Name: T*** M***
Date: 2023-09-12 13:21:07
Rating: 5
Comment: Great customer services. Dedicated staff (Tim) patiently looked up vehicles to provide ample information on cars up for sale. Very much appreciated.

---

Name: C***** D****
Date: 2023-09-09 21:39:57
Rating: 2
Comment: Gave us a vehicle that had a damaged Fob. We got stuck outside trying to get in, got stuck inside not being able to start the car. It was just held together with scotch tape. If you ever get offered a vehicle with this issue REFUSE to take that vehicle.

---

Name: D*** D*******
Date: 2023-09-06 15:45:50
Rating: 5
Comment: I have been renting a car from enterprise, Elk Grove branch for the past two years. It’s a rental from work. They have provided excellent service throughout this time. Alberto and Prince work in the branch and have made all the monthly transactions for me super easy, hassle free and timely. Highly recommend them.

---

Name: C**** D******
Date: 2023-09-05 16:08:46
Rating: 3
Comment: September 2023 dropping it another star is i waited nearly an hour to pick up my rental. lines are very long and theres still not enough staff to handle the volume. after labor day weekend or any other high traffic times there should be all hands on deck, but its not just during peak times, this location seems to be trending in longer wait times. have to start looking into the Florin location unfortunately.Update, May 2023, there are no longer Sunday hours and Sat closes at noon, so weekend availability have been reduced. Also, noticing a trend of longer wait times whether to drop off and get checked out or picking up. In and out service seems to be a thing of the past, but the wait is starting to feel like some doctors offices. Ill have to bring the stars down to 4 as timely service is very important for those of us with business or personal travel plans.I remember when this location was on Elk Grove Blvd, there was 2-3 people checking cars out, now theres 1-2, which doesnt make sense since business clearly picked up. Staff remain very nice.

---

Name: S******* F*****
Date: 2023-09-04 15:36:01
Rating: 1
Comment: We were scheduled for a rental pick up on September 4th BY an employee at this location. When we went to Pick up the vehicle, they were closed. We are aware its a holiday. But why did an employee schedule us for a day they are closed.... Cant even do their job right.

---

Name: M*****
Date: 2023-09-02 04:48:27
Rating: 1
Comment: The service i received was terrible, the car had dents, chipped paint and marking all over the car. I reserved the car 7 months in advance i thought that would be helpful, not! When i returned the car they refused to give me a ride home because their limit is 5miles and my home was 2.9 miles over. Except when I picked the car up, I asked if I could return and be dropped off at my house it was no problem, until I returned rhe car. The car was due back at 12pm, I brought it back at 9am instead. It was no empathy that I did not have a ride. I had to demand to see the manager which i nevet did. I will never rent from Enterprises Elk Grove, Ca again. It was terrible service, selection of car, and just down right disrespectful..

---

Name: J******* R*******
Date: 2023-08-31 15:38:37
Rating: 1
Comment: I am updating this review yet again - I would have left it at a 3 but because of the lack of follow up (when told I would receive follow up) I am compelled to make the update:I responded to the reply I initially received, a support ticket was created back on August 8th and I have still not had a conversation with the EG team Or proper email resolution from ANYONE from Enterprise, the date of the post is 8/31/2023My previous rating was 5 stars. I booked a reservation online for 8 am. I arrived a few minutes early. Upon my arrival, there was one employee waiting on a customer at the kiosks upon entry. There was one customer in line in front of me. There were at least three customers sitting in the waiting chairs nearest to the windows to the left of the entrance and at least one customer waiting outside.There were several employees outside and several more in the rear of the office. They were amongst themselves. There was one employee retrieving rentals for the customers waiting.I patiently waited in line for my turn. The same initial employee assisted the person in front of me, then me. Still, several employees wander in and out - no one acknowledging those waiting. It is my turn - the young lady that assisted me was efficient. But told me there were two customers in front of me. I can count, there were now about 4-5 waiting for their rentals and 2-3 people are turning their rentals in. The customers dropping off were prioritized over those who arrived before them.Still, one person is retrieving rentals for all of us waiting. And still, several employees were wandering around - some were cleaning vehicles but at least half appeared to be doing much of nothing. Now a vehicle pulls up in the rear and the employee gets out with his arms full of Starbucks - employees showed excitement for their Starbucks arrival. He walks in and employees gather to get their beverage.I am STILL waiting with several others. I am sure their beverages were quite amazing and I would have stopped for one on my way to work had I not had to wait so long.45 minutes later I am FINALLY leaving in a rental with filthy windows and an oil change light on the dash.In the past, I was greeted upon walking up to the location. I did not even need to step into the office. There were always several employees eagerly waiting to serve me and quick to hand me a business card should I need anything in the future. Today, everybody seems to have just clocked in and forgot the reason they were there. Definitely did not feel the spirit of your motto “Take care of your customers and employees first, and the profits will follow.”I wasnt up to writing this novel as I sat waiting for my rental this morning - but perhaps I will update it to give more perspective to review readers.Current rating - 3 Stars - NOW A 1 StarThings have changed over the years. Seems like a whole new team. The lack efficiency, sense of urgency & theres too many on staff to have such a lack of service. There are at least 10 employees in sight, granted they all do different jobs but there are just as many customers sitting around waiting to be served. Not too long ago I was greeted upon arrival and immediately walked over to secure my rental & out on the road in less than 20mins. Today Ive been here almost 30 mins no greeting no nothing just go sit & wait. 👎🏽 3 stars for $$.

---

Name: R***** M*****
Date: 2023-08-22 16:24:02
Rating: 3
Comment: This place consistently fails to impress me. I havent had a single problem free rental from this place. Even this most recent rental started with me telling them how all previous visits have fallen short, and I ended up still having to swap the car. The good news is that they at least try to resolve the problem in the best way, so I cant bash on them too much. I look forward to the day I rent without any issues. Update 8/22/2023: still having issues, but the manager worked quickly to resolve.

---

Name: N***** O****
Date: 2023-08-14 00:25:47
Rating: 1
Comment: Usually I have a great experience with enterprise however my last rental car pick up experience was challenging. When I arrived to pick up my rental car there was a line of approx 10-12 people ahead of me and approximately 10 people waiting for vehicles that had already checked in. One person was assisting with the checkin process which took almost 35 minutes. Once I was checked in I was told it would be a 25 minute wait. 45 minutes later I was still waiting. After waiting 55 minutes I was told they were waiting on a car to finish getting cleaned and I would be on my way. Finally after waiting an hour after getting checked in I was in my rental car. It was a very disappointing process.

---

Name: M****** N*****
Date: 2023-08-09 18:07:39
Rating: 5
Comment: Great service with a very competitive price. I rented a 7-seats van but when I arrived, the van was not available, so the manager gave me an upgrade to a 7 seats Honda SUV without any additional charge. The return was also very quick and simple.

---

Name: A** P***
Date: 2023-08-03 15:12:04
Rating: 5
Comment: My rental was just about ready. Waited about 20 min. So much better than previous experiences. Customer service was great

---

Name: R*** G********
Date: 2023-08-02 18:41:10
Rating: 5
Comment: I had a great experience the last time I rented a vehicle from Enterprise, as I do every time I go. The staff is all very helpful and are quick to answer any questions I may have. I will definitely continue to go to Enterprise for my rental car needs. Thanks for your awesome customer service!

---

Name: C**** L*
Date: 2023-07-31 15:03:37
Rating: 5
Comment: Jessica at Elk Grove AutoMall enterprise rental car was super helpful and has provided great customer services. definitely I will go back to her.

---

Name: M******* M******
Date: 2023-07-29 12:19:56
Rating: 5
Comment: I was served by Prince and Emiliano and both of them offered great service, very friendly and explained everything very well. I got my car early afternoon on a Thursday and I was in and out. I brought my car back Monday morning and check-out was just as quick. The only hiccup was that I wanted a car with a gps in it (it was on my bill) and when I drove away with it I realized there wasnt one. However, I was promptly refunded for the gps at check-out. Would recommend this location 100%!

---

Name: J****** B*****
Date: 2023-07-26 18:49:36
Rating: 5
Comment: Amazing experience had a great time. Everyone their is professional and extremely knowledgable. Will definitely be coming back if I ever need a vehicle again and will be recommending friends and family. Huge thanks to Pedro and Jesus!

---

Name: N***** H*****
Date: 2023-07-13 18:16:21
Rating: 5
Comment: Back in the days i used to work at enterprise, so i know how busy they can get at that location. I’m very pleased to say that my experience as a customer was amazing. Emiliano Had gone above and beyond to get us the best deal. Thank you so much..

---

Name: M**** G********
Date: 2023-07-13 01:58:31
Rating: 5
Comment: Rented a vehicle from Enterprise when my primary car was in the shop for repairs. Had an issue with the first car provided, but the manager and staff were quick to resolve the issue. Had a great experience and look forward to my next rental.

---

Name: S****** K*****
Date: 2023-07-08 16:56:25
Rating: 1
Comment: Served by: MegBooked a reservation online.Upon pick up after being in line and a rude customer service( picking up phone calls in between the reservation conversation). Provided utility bill, bank statement, Driver license, bank card). They said they can’t verify me.” Was Loki racist since they only asked me and a black guy for all these verification claiming that we were not in there system. Even a 20 year old girl walked in and she was verified:).Just another grumpy Karen working for enterprise who has to make living by working on Saturday.

---

Name: E**** S******
Date: 2023-07-07 01:41:56
Rating: 2
Comment: The cars here are just fine - just know the only important thing to the team here is their sale. They’re pretty pushy underneath all the niceties. Could be worse as a dealership, but there are a LOT of other better options out there, especially in the Sacramento area. I encourage those considering here to look around! With such a big purchase you want to be sure to go with the right business/people.

---

Name: J******** A*******
Date: 2023-06-27 16:36:13
Rating: 5
Comment: Renting here made it easy for my family and I. Despite the wait time I did experience you guys made sure you didnt forget to speak to everyone including myself. Unlike most renters, you guys made sure the customers werent forgetten. Emiliano (manager) helped me check out the car but he was very polite and even helped me choose the best protection plan for the car. A manager, out on a saturday working along side his subordinates is truly a site to see. Returning the car, Alberto is a very communicative, caring, and very helpful person. He saw me waiting in the return parking and before he got to me, he spoke to the customers checking giving them a reassurance that he hasnt forgot about them. Overall 5 out 5 services and COMPLETELY SATISFIED with my experience here in Elk Grove Enterprise. Keep it up everyone!

---

Name: R******* K****
Date: 2023-06-26 06:48:56
Rating: 4
Comment: Perfect place to rent a car, unlimited mileage is worth the money!!!! I gave it 4 stars as they do not open during the weekends that makes it pricey to rent as you have to return on Monday which makes you pay additional day for no reason.

---

Name: P** t********
Date: 2023-06-16 01:19:29
Rating: 3
Comment: Its quite a long wait. The first time took 3 hours of waiting, after we dropped off our jeep at the dealership, and the second time was just about an hour. Our jeep was getting work done on it and so it was just $15 because of their partnership with the dealership. In order to use a debit card instead of credit, we had to show two documents in order to use a debit card, the second time we used their service (but not the first time)... which was inconsistently annoying. The first time we used them, the car smelled like puke (which we didnt realize until after signing the agreements and getting in & closing the doors)... so I definitely recommend doing a smell test before agreeing to a vehicle. For $15, I will say 3 stars instead of the 2 that it deserves.

---

Name: E***** A******
Date: 2023-05-29 16:47:24
Rating: 5
Comment: Very professional and timely!! They picked me up from the body shop and dropped me off when it was finished. Excellent service and a great process and collaboration with Caliber Collision.

---

Name: R** W*****
Date: 2023-05-26 01:30:05
Rating: 5
Comment: The store manager Alberto acknowledged us immediately. He was professional, personable and provided great customer service! He wore a suit and struck a dapper image.Although the line was long it moved quickly. We have referred our family and friends, because of the experience Alberto provided.

---

Name: L**** V*
Date: 2023-05-23 22:37:47
Rating: 5
Comment: I rent from this location very frequently and always have a smooth and enjoyable experience. The check in and check out processes are very quick and easy and the team members do a great job at making sure each customer is well taken care of.

---

Name: K*** B*****
Date: 2023-05-10 15:02:21
Rating: 5
Comment: Excellent customer service! They got me in a car that fit my needs right awayThey took the time to listen to my needs!Everyone there is amazing and very helpful including my shuttle drivers! Definitely made me laugh. I will definitely use enterprise in the future!Happy customer!

---

Name: J****** A*****
Date: 2023-05-10 12:00:52
Rating: 1
Comment: The Enterprise in Elk Grove, CA has the worst customer service coming from the assistant manager. I had a reservation for pick up for a certain car and I had to literally argue with him just to get the right car. I had to wait for 1.5 hrs. For my rental.

---

Name: T* L******
Date: 2023-05-04 22:14:01
Rating: 5
Comment: Friendliest and most helpful Enterprise employees youll ever meet. Saturdays have shorter hours though and are always very busy, so avoid if possible.

---

Name: J***** S********
Date: 2023-04-27 17:13:36
Rating: 5
Comment: I had been looking for a vehicle for about a year, I own a Chrysler Sebring 2010, So I thought would Reach out to my credit Union safe bank to give me autoloan they didnt and so they introduced me to Enterprise Car Sales where I met Pedro andJesus. And let me tell you they were terrific no hassle straight to the point good price wonderful vehicle I ended up leaving there getting me a Nissan kick 2020 I am one happy customer thank you guys and thank you Elk Grove Enterprises car sales

---

Name: C******** K*****
Date: 2023-04-26 23:16:31
Rating: 1
Comment: Update: For a business I have previously given 5 stars, 1 is totally fitting now. I rent cars very frequently (platinum reward member) and have alway had a good experience with Enterprise until last year. What I though might be isolated incidents has clearly become a trend. The quality of customer service has declined drastically. Most staff are at least friendly, but there is always a ridiculous wait time despite reservation, the phone rings incessantly while staff sit around in the office, and the manager is unfriendly and is a very poor model of professionalism and what it means to provide good customer services. Really unfortunate because I had such high regard for this establishment and the folks working here. This location is the most convenient but I doubt I will continue to rent here. Spend your dollars elsewhere.I rent here almost weekly and I apeciate how friendly and accommodating everyone is. The customer service amazing.

---

Name: C***** C*
Date: 2023-03-30 20:24:26
Rating: 5
Comment: Sales Rep Jay today was very professional, courteous and thorough with her job in checking me in with my vehicle return! Made the whole process and experience worth it to where Ill come back in the future when I am in need of another rental!

---

Name: N**** F**
Date: 2023-03-29 15:47:00
Rating: 1
Comment: Bernardo Anguiano reporting this disgraceful act of humanism. I will take down this post within 2 hours of posting this article with appropriate response and resolution.March 15 rented Camry due to parking lot collision. My wife has a physical disability and condition deteriorating her spinal cord. The Camry running rough so next morning our agent above and beyond at this point customer service. We were put in mazda cx5. Sadly nice upgrade unfortunately same evening my wife’s discomfort from passenger seat cut our date night short. Bashfulness overwhelmed me following morning. Yet once again our agent 5 star service. We agreed I’d call by 3pm to make immediate arrangements as soon as Camry came back from repair shop. Called about said time. A fellow agent answered my call and reluctantly kept asking for reason of call displaying willingness to help. So o explained just needed confirm appointment. This agent rudely abruptly cut me off and an unhuman demeanor personality disorder insulted and degraded my wife and me. Seemed race gender and disregard to medical conditions of a person with a disability. He asked me do you have an appointment or do you need to make an appointment and I said no neither he proceeded to tell me that those were the priorities of the day and not me due to the fact that we were in the vehicle that was functioning and make the qualifications to drive, I reiterated her wife’s conditions how uncomfortable she was and that it was already taken care of. I just hung up collecting my thoughts call back 10 minutes later and I’m pretty sure the phone calls are recorded spoke to the agent who has been taking care of us this whole time, grab the vehicle and disgusted and left, The anxiety and depression this has caused an stress level is apalling my love for my wife is my love and nobody else should make any comments on how I am to love and protect my wife actions needed swiftly today. A simple sorry won’t due. I’ll call Curtis. Please help. Adalberto is our agent who bended backwards for us. Most humble manager met yet. Caliber let me know your position when I thought you a regular rep. Anything less than your standard is Ludacris! Enterprise watch out. Any company needs an all star this is him. His value is twice or more than today’s evaluation I can say the worlds is his to take! Nobody can wake his shoes. That’s because the shoes have will have souls the way he stomps the pavements you will be a millionaire

---

Name: S**** S****
Date: 2023-03-29 14:38:24
Rating: 4
Comment: Reservered a 4 day rental car thru Elk Grove Enterprise. Initial contact and service was very good. I did not have to wait long for staff and I was treated like I was important. The car was delivered to me in very good condition. Clean inside and out. A staff member was very kind enough to walk and talk with me while doing exterior inspection. It didnt take long for me to complete the E paperwork and be on my way. This was a great experience and I will definitely continue to use their services. I have one recommendation for staff. Check windshield water reservoir level. This rental was completely empty.

---

Name: R Y
Date: 2023-03-28 01:43:09
Rating: 5
Comment: Enterprise helped me out after my car accident. They picked me up from the auto body shop and took me to enterprise. They ran out of standard cars so they upgraded me to a very nice vehicle. When i returned it, it was an extremely quick process. Thanks Enterprise 😊

---

Name: L*** M* S******
Date: 2023-03-16 13:24:52
Rating: 5
Comment: Emiliano took the time to help me when I was dealing with my extended warranty. I really appreciate his patience and willingness to go above and beyond in customer service. Thank you for resolving my issues!

---

Name: l*** l***
Date: 2023-03-13 15:13:11
Rating: 5
Comment: I was very satisfied with their customer service. I had called because I wasnt able to pick up the car I reserved on time, and they were able to send the shuttle to pick me up. Fast service to check out the car and fast service in returning the car. Thank you Enterprise !

---

Name: E*** H******
Date: 2023-03-11 19:41:49
Rating: 5
Comment: Enterprise has always been the only car rental I use! Nate was GREAT when I came into pick up my reserved vehicle! They were extremally busy that Thursday, and the wait was a little longer than usual. Once my vehicle was ready and brought to me it was on empty, with the light on! Thankfully Costco was just down the street, for enterprise pumps were off because they were closed. This was a first and Nate was very apologetic! I was told to bring car back on empty, which is really hard to do, brought back as close to empty as I could. Jonathan was quite polite when I returned!

---

Name: D R
Date: 2023-02-28 17:32:19
Rating: 1
Comment: Horrible return customer service hours. They close at noon on Saturday and closed on Sunday. Very disappointing renting Enterprise, 1st reserved a 4 dr truck and the gave me a extended cab 4dr, that no full size adult can fit in back seat. Than the trucks washer fluidline is broken and I couldnt clean the windshield in the mountain snowing roads. I filled it before leaving with O degree washer fluid. But the line was broken and I couldnt see through it . And they didnt tell me that on Saturday they close at noon so I had to pay 2 more days of car rental fees, while the truck sat there until Monday. I had to stop over a dozen times to clean the windshield by hand.

---

Name: H*** M
Date: 2023-02-18 16:23:48
Rating: 1
Comment: I have been using Enterprise for all my rentals but just this once at this location at Elk Grove auto mall. I heard 2 people in front of me didnt get their vehicles, they run out of vehicles. So my turn and I provided my 2 utilities bills because I only used debit card. And they wanted a pay stub and other utilities bills I provided my phone bill normally send to my phone, of course. And a fast track bill that was with me.I didnt have no paystub with me because its at home but I went online to my bank account and displayed my salary. They still didnt take it...but I knew for sure the reason was they had no cars. No good, no help and Im certainly passing on to my friends, families and coworkersTo never go there!!

---

Name: L**** S*****
Date: 2023-02-14 00:18:21
Rating: 5
Comment: I got a car while my car was in the shop and I was stressed out but Johnathan made my process easy and quick and got me in a cool car to make me feel better. Ill always return to that location in the elk grove auto mall. They are the best especially Johnathan.

---

Name: P* S**
Date: 2023-02-08 17:11:03
Rating: 5
Comment: HelloCompletely Satisfied with this past weekends rental experienceAli - helped me on the checked out :(the car I originally got, after driving down the street, and it did not feel comfortable to me, I was able to return it for another car with no problem)Alberto - checked me back in, and reviewed my rental price plus the daily insurance that was also purchased, just to make sure everything was ok. It was, and I was happy with his customer service.Thank you much

---

Name: R****** D******
Date: 2023-02-02 06:18:30
Rating: 4
Comment: Great support and customer service. The management team really went out of their way to make sure I either had a great experience or would receive a complimentary upgrade on the next rental. In fact, I came back the following week for another 7 day rental. My experience was excellent.

---

Name: T**** S******
Date: 2023-01-16 12:49:42
Rating: 3
Comment: Was not great experience at the pick up location I reserved certain car and at the store they told me no choice you need to take different car and because I have fight to take and I am dropping it in different location even I indicated this from the beginning in my reservation costing me almost double in gas to add to the drop off fee .At drop off location was no issues every thing went very smooth

---

Name: A** M****** A* B*****
Date: 2023-01-06 16:28:05
Rating: 2
Comment: Uncaring front desk Rep, too long wait while cars were there over 30 minutes, they just needed to clean and bring them up to the customer, very bad service. The same goes on returning too long wait on the cold outside for some to take back the car, over 20 minutes.

---

Name: A****** L**
Date: 2023-01-02 20:16:57
Rating: 3
Comment: Great online service. I thought it was odd that they wanted to offer me an upgrade for an additional cost. When I did not ask for this. Suggest placing a sign that asks that. It came across not genuine. If the appointment is 1st thing in the morning the car should be ready to go. Waiting, registering, and having the ice removed is all unnecessary.

---

Name: C G
Date: 2022-12-26 18:52:02
Rating: 5
Comment: Thank you Prince and Alberto for going above and beyond while helping me with my reservation for a rental vehicle. I always have a good experience at this location and both of these gentlemen continued that excellent service that I always receive here. Enterprise is very lucky to have you both as representatives. I will continue to do business here. Thank you.

---

Name: a** s****
Date: 2022-12-19 16:56:07
Rating: 5
Comment: Enterprise employees were so accommodating with extending my rental days while my car was still in the shop. They made everything so hassle free. I appreciate their friendliness and willingness to help.

---

Name: D***** M*****
Date: 2022-12-12 17:40:03
Rating: 5
Comment: Customer service was fast and efficient. Small issue regarding my rental was handled quickly and I was very satisfied. Will continue my rental experiences with Enterprise and will recommend them to friends and family.

---

Name: 5****
Date: 2022-11-30 13:01:52
Rating: 4
Comment: Customer service is great! Greeted me when I arrived, even when they are helping other customers. Didnt wait to long for me to be helped. She was very nice and explained everything to me after showing the car that I would be getting for my rental. Great customer service all in all.

---

Name: J**** 1
Date: 2022-11-24 01:20:00
Rating: 1
Comment: Horrible customer service . They all have different information . They tell you one thing and then change the price . You can’t make a reservation because you will not know if it’s really reserved because when you get there they change everything . They also say they call you to let you know if they can’t rent you the car you reserved but nobody calls. One of the guys said he called us but never did . When we got there the Tahoe we reserved was not even there . So what happened is they rent it out and when we got there they said they try to call us . Everyone there was just texting, using bad words . Very unprofessional. The workers moving the cars out were driving fast almost ran my daughter over . Unprofessional will never go back ! They have young people working in the back using bad language in front of everyone . Never coming back ! And telling my friends and coworkers not to go there .

---

Name: M**** L************
Date: 2022-11-23 16:55:24
Rating: 5
Comment: As always another great rental experience with Enterprise. From pick-up to returning my rental car Jonathan Wong made it a point to make sure our needs were taken care of and that is why I keep coming back. Thanks for always providing excellent customer service and happy holidays!!! 🙏👍😎

---

Name: M****** C*****
Date: 2022-11-23 16:21:43
Rating: 5
Comment: Jonathan was amazing. Got us into the best car for us. Im an amputee and cant drive smaller cars. He gave us an upgrade because our previous rental, I would need to take my leg off. We will be back and hopefully have Jonathan help us. He is so nice and helpful. Thank you Jonathan 😊.

---

Name: T**** G****
Date: 2022-11-22 18:58:51
Rating: 4
Comment: The selection is some what limited and some vehicles are only surface cleaned. Cars need to be throughly detailed and maintenance. The car should not shut off while driving and this has happened. The vehicles should not smell like mildew and must especially when turning of the AC or heater. When renting a vehicle due to an auto insurance claim the company needs to accurately update their profiles so the numerous amount of annoying calls to the renter of the vehicle is not buggered further. Improvements need to be made. Overall the vehicle rental was fine.

---

Name: R****** G* M*******
Date: 2022-11-17 15:40:29
Rating: 5
Comment: Prince, the manager is a a fabulous person. He runs a very professional place and provides excellent customer service. He strives to makes things right and to make you feel valued. Great place to rent a car!

---

Name: M****** A
Date: 2022-11-01 18:44:49
Rating: 5
Comment: Had a great experience with the manager and his team, in renting the car for the week of October 19th. The manager was able to swap me an alternative vehicle, after I mentioned to him that my first vehicle did not have enough trunk space. Thanks for all your help!

---

Name: A***** W***
Date: 2022-09-28 20:13:32
Rating: 1
Comment: 1 day rental, had me wait over 30 mins for a car supposedly to get cleaned and then walk me to a car thats been sitting on the lot the whole entire time. Walk around door was open. So when I got out of the car noticed a loud squeak when trying to open and when driving could hear little air coming in. Didnt think much of it since 1 day rental and today as I returned they assumed the noise came from me and told me I may have to file a claim thru my insurance, i tried to state this door must have been in accident as you can clearly see it is not align and scratches on the inside panel, she said maybe someone ding it and now making that noise. SMH asked to speak to manager and she came back out saying he knows of the problem. First off you should go check before accusing a customer of possible damage. This was a 1 day rental and clearly this damage would take more then a day to repair. But from the start to the end this was a terrible experience. I have rented cars over 100x and never had a claim filed. Next time my walk around will be more thorough. She didnt inform me about the noise when she opened the door to check the inside and I was far enough not to hear it and when you close it, it doesnt make a noise only when you try to open it.I received a text from the business and asked for manager to call and they said shortly but nobody has yet to call. I sent email to address stated below.

---

Name: K******* G*****
Date: 2022-09-18 19:57:18
Rating: 2
Comment: The app allowed me to book my pick up reservations at 5pm on a Friday. I show up to enterprise at 5:01pm and the doors were locked. I saw a guy outside checking in cars and mentioned to him that I have 5pm reservation. He told me that they were closed and that they take their last reservation at 4:30pm. He had a bad attitude and was Not trying to help at all, he went on to say that I have to wait until the next day(Saturday)at 9am to pick up my rental. I was the speaker at my company seminar that Saturday, that was being held in LA that I had to miss along with my other coworkers that were suppose to ride as well. My complaint is, if they saw my reservation at 5pm(which I am sure they did), why didn’t they try to contact me to tell me to come pick up by 4:30pm since that’s when they take their last reservation? The app still allows reservations to be made at 5pm at this location so beware of that.

---

Name: M******* A**
Date: 2022-09-04 19:55:21
Rating: 1
Comment: Went to rent a car on Saturday. Its took them about an hour to get me the car. A very rude and and lazy person on counter without any customer service. I wish they should look in to hire someone who can atleast greet and respect the customers. However, return experience was very good and quick with employee name Alberto.

---

Name: D**** D**** S*
Date: 2022-08-29 20:51:15
Rating: 5
Comment: I enjoy Enterprises easy and fast car rental stores. Customer service is their priority as shown by the rental agents at the two locations I have used lately.Car choice, cleanliness, and my satisfactionAre outstanding.The only place anybody should rent a car, I look forward to my next interaction.I even left my cellphone and tablet in the car that I returned, they called before I got home to let me know, I think they even sanitized them also10/10

---

Name: B****** S****
Date: 2022-08-21 04:05:24
Rating: 5
Comment: I would say the most important part with dealing with the employees is this, they are honest. Willing to listen and try their best to give outstanding service. If I ever need a rental again I will definitely choose Enterprise.

---

Name: B**** B****
Date: 2022-08-19 13:42:30
Rating: 5
Comment: Weis was great. He got me the vehicle I wanted. Jessica was very helpful with my case. Anytime I needed to make adjustments she made it so easy. Esther was so friendly and helpful. I will definitely be renting from here again.

---

Name: A**** M*******
Date: 2022-08-12 15:03:56
Rating: 1
Comment: Filthy interior. Smelled of body oils and whatever stains the seat had. At least they tossed in a clorox wipe! Couldnt believe that a newish and huge car rental such as this said that they didnt have an upholstery cleaner. But they have a car wash? Mind blown. Wife didnt let me in my home until I bagged what I was wearing to sanitize right away. Also waited in line for 45 minutes and only one agent working. But he was quick and apologetic, considering the glass pane was smashed during the night.

---

Name: T** G*******
Date: 2022-07-28 18:03:05
Rating: 1
Comment: If you have to pay more from another rental agency - go there.They have no idea of customer service, nor how to run a rental agency efficiently.AND it is taking them 10 days to return my depositANSWER: Chris, look up your records instead of directing everyone to customer careCustomer service!

---

Name: J**
Date: 2022-07-25 17:52:14
Rating: 1
Comment: Terrible customer service. Delayed my family’s annual Texas trip by 2 hours and then they wouldn’t take my uncle’s card so I had to drive from out of town to get the vehicle for them. They only let me put my name on the vehicle since I’m the one who had to pay for it. I wasn’t even going on the trip. They basically made me go on the trip in order for my family to go. I’ve now been on the phone for 27 minutes trying to contact an agent to reserve the car for the rest of the trip. All the agents are slow or busy. I never want to use this terrible company again. Elk Grove is trash and so is this location.

---

Name: A***** H******
Date: 2022-07-25 16:20:44
Rating: 1
Comment: The website says they have been open since 7:30am. My rental is stranded on the side of the road and I have been calling since 8am. I had to call my mother to come rescue me and the rental is STILL on the side of the road. The hold music says they give me peace of mind by making sure the surfaces are clean. Well, the clean car is broken down but hey, at least I wont get COVID from it!

---

Name: J*** P******
Date: 2022-07-12 16:27:15
Rating: 1
Comment: Slow, slow, slow. One person at one of the front desks, the other 5 are empty. People wondering around moving cars from one space to another with very little getting done. Probably 20 people waiting. Inside is full. Picture is people lined up outside.Update: Hour and a half, no car insight!

---

Name: N*** M****
Date: 2022-07-09 22:41:52
Rating: 5
Comment: I had an amazing customer experience! Everyone working there was friendly, courteous and extremely professional. I want to specially thank Andrew, and Gabby for treating me like a VIP, world class service and or she taking the time out of their busy day to get to know me! They treated me like family .This is the first time I’ve written a car in over a decade and I have to admit the experience was awesome and I want to thank everyone for great customer service!!! I’ll be a repeat customer!! Thank you thank you thank you! You Guys did a wonderful job!

---

Name: L*** T*****
Date: 2022-06-16 22:44:47
Rating: 5
Comment: Had an excellent service from your office In renting a car. Edward gave me a good service, He make sure give me a car to my needs. He’s communicating Is excellent. Upon returning the car the manager who’s taking care of me. Was so nice and gave the correct amount of what I should be paying. I gave 5 star from my experienced.

---

Name: B** S
Date: 2022-06-13 23:20:31
Rating: 2
Comment: They sucked. Reserved car for 7:30am. Took them an hour to get her the car. Was soaking wet and quarter tank of gas. Then they wanted to run it to fuel station for fill. They were baffled by our disgust. Apparently our time constraints are hard for the staff to comprehend.

---

Name: F**** A***********
Date: 2022-06-13 15:34:14
Rating: 5
Comment: I am consistently pleased with my rental experiences with Enterprise. I travel a lot for business as well as pleasure and regularly use Enterprise. My most recent experience, in Redmond, OR, was no exception. Amanda provided me great service and graciously upgraded my rental to a fun -and destination appropriate- Jeep Wrangler, as they were still cleaning vehicles and she didnt want me to have to wait. In this era, when travel can be stressful, I appreciate the good service and hassle-free processes Enterprise offers their customers.

---

Name: W*** P******
Date: 2022-06-08 15:51:22
Rating: 1
Comment: Scheduled pickup for 9am.When I arrived and checked in, I informed them that I needed to upgrade, they made mention of that in my notes. 10:15am came around and they were able to finally get me a rental car.When I was able to finally choose a car, all I was shown were compact cars. While walking the lot, I repeated to the Enterprise person that I needed to upgrade and it fell on deaf ears, they just kept showing me compact cars.By this point, I was so irritated and late that I just chose whatever car they could give me right then, which of course was a compact car.Because of their car choice, I was not able to bring everything back with me, now I must schedule another trip to retrieve the remaining items I was not able to bring back.Of course, the next rental will not be through Enterprise.

---

Name: T*** T******
Date: 2022-06-06 21:52:30
Rating: 5
Comment: On this last rental the car rental associate in training Resey (not sure of spelling) was incredibly helpful, professional and pleasant. She was a bright spot and a breath of fresh air with her excellent customer service.

---

Name: L***** D****
Date: 2022-06-03 14:31:51
Rating: 5
Comment: From start to finish this off ice was amazing! My car was ready, clean and exactly what I wanted. Alberto I believe his name was, was very friendly and helpful both at check in and check out! We will be back for our next rental!

---

Name: J* D******
Date: 2022-04-25 06:56:14
Rating: 5
Comment: Okay, if you’re looking for a review to persuade you from NOT buying or renting with Enterprise, this is not it. My renting experience was insanely smooth and easy – almost suspiciously…but ultimately, I was very well taken care of from start to finish. I made a reservation online and got a call minutes later from an agent to help me sort out the details of what I needed for my upcoming trip. When I got to the dealership, I was greeted with a warm welcome, and the process of renting was explained to me – this was my first time renting a vehicle. I have to say, Bryce was incredible. Unfortunately, the vehicle I was looking for was unavailable, but Bryce stepped in to find the next best thing. He went the extra mile and found me a bomb vehicle that I ended up loving so much, I went back to Enterprise and bought a car from the same maker, days later. Du Pri has an exceptional talent in balancing the dichotomy of professionalism and personal warmth. He made me feel like a friend, even like I was part of the team and we were all making this decision together. In the end, Bryce and Du Pri freakin hooked it up! When I went to return the vehicle, Gabby was super friendly and actually cared about how my trip was, not just the condition of the vehicle post-trip. I don’t think there are many other ways that the process could have improved on. Thank you so much, Enterprise!

---

Name: k****** k A****
Date: 2022-04-07 19:28:52
Rating: 1
Comment: I made a reservation for a SUV car, and they could not hold a car for a reservation.. wasted 1 hour time, and then they explained that to upgrade me a car at 70 dollar more. Like truck..When they don’t have car they should allow to book a car in the first place.. employee Matt (manager) I am not sure of tittle, said they can’t help… or wait another 2 hours to get a car.. really felt bad.. as a common person we can’t win on your rules..Had to travel all way to different place.. to different enterprises.. charge more anyway..

---

Name: m*** k***
Date: 2022-04-01 01:33:38
Rating: 5
Comment: Bryce Scott manager trainee took great care of me. Needed a 4x4 upgrade die to snow on mountains and he made it happen on short notice. The return was even better to ensure I had good week with closing time return check in. Thanks Bryce. Ill be back for Corporate rentals.

---

Name: J** S****
Date: 2022-03-26 01:15:13
Rating: 1
Comment: When there w/an appt made 3wks in advance to get a similar vehicle as my Honda Pilot & the lady said things like Im lucky theres 2 smaller SUVs left. WTH, lucky when I had a reservation? Also, I switched out what they gave cuz it felt unsafe, the the alignment was off or something funny and the lane detecting sensor swarved my vehicle into the lane next to mine of the freeway & another time it was fishtailing & luckily I didnt hit other cars both times. Go to Hertz or Avis instead.

---

Name: R***** P*****
Date: 2022-02-18 16:43:53
Rating: 5
Comment: These days it’s hurry up and wait due to a shortage of employees. It can be frustrating but the customer service I experienced at enterprise was exceptional. It was largely due to Shane. He handled all the customers like the pro he is. cordial, acknowledging, and efficient. Also, the reps that were getting cars were hustling. There are definitely no slackers at this place.Waiting was no problem.

---

Name: P******* S******
Date: 2022-01-20 15:06:59
Rating: 5
Comment: When I walked into Enterprise I was greeted by a young man, before I could say anything another man yelled out I can help her right here. I thought that was a little rude. I walked over to him and he never once greeted me or gave me his name. The only thing he was interested in was the information on the reservation. I explained my husband made the reservation. However, he is a truck driver and still on the road and wouldn’t get back until later in the day. The only thing he did was ask for my license and credit card. Once done he then stated someone will meet you outside for the car. I was surprised because he didn’t seem very professional. I went outside and my thought was how unprofessional, however, the person who came out was actually the young man who originally greeted me and his name was Bryce, he stated that as he walked up to me. Bryce explained that he would be helping me and, I had a choice of cars that was parked to the right of where we were standing. Bryce asked if there was anything special we were doing over the weekend, keeping conversation going the whole time. I called my husband to ask what type of car, because of his size and stature, and I explained that to Bryce. Bryce showed me a RAV4, but next to it was a Chevy SUV and my husband knew exactly what it was and started that would be okay. Bryce had me walk around the car while he went to get the keys. Then we both checked it out, and I told him it would be fine. I was impressed with Bryce because of how professional he was and, his great customer service skills. This young man is a great asset to Enterprise, and I appreciate the care and extra kindness that he showed during these times. I also want to acknowledge the driver who drove me home once I returned the car back to Enterprise. Clay was very courteous, polite and professional!

---

Name: D****
Date: 2022-01-16 22:17:04
Rating: 1
Comment: I reserved a car online for this location. When I got to the business I was told they did not have the size car I ordered and tried to give me a more expensive car. They said I would have to pay more for this car than I agreed to online. I ended up going to Hertz because of their shady business practices. From the other reviews on here they have a habit of doing this exact thing. I guess they need to make their store look better to corporate and screw their customers.

---

Name: v***** j****
Date: 2022-01-13 16:46:22
Rating: 5
Comment: Staff very professional especially Sean (front desk). Had to return car because check engine came on. Was given another car which i really didnt like. The tire pressure like came on this car. I returned and was given another car which I liked. I am an Enterprise client. Thank you...

---

Name: S******* S****
Date: 2022-01-05 14:58:22
Rating: 5
Comment: It was very easy to book online. At the pick up center, wait was minimal (maybe 15 min) even though it was close to Christmas and they were very busy. The associate ( Esther) who helped was was very friendly and very thorough going over everything. Best rental experience I have had in a long time.

---

Name: -*
Date: 2021-12-30 16:20:51
Rating: 5
Comment: I needed to rent a vehicle while my daily driver was in the shop. Insurance pointed me to this location and the process was very smooth, even though it was quite busy when it was time for me to pick up a car. Dropping it off was super quick and convenient as well, and the employees were all very helpful and polite. +1 would recommend and would return.

---

Name: M****** & B** L*****
Date: 2021-12-13 15:51:22
Rating: 4
Comment: The service at Enterprise Rent-A-Car at the Elk Grove Auto Mall was great. The only issue we had was the vehicle we rented was supposed to be a 12 passenger van and not a 15 passenger van so we had to remove seats on our own. Outside of that, the check-in and check-out process was quick and all the service agents are very courteous, including the transportation driver, Mike.

---

Name: T Y
Date: 2021-12-06 04:14:21
Rating: 3
Comment: I typically rent from the Enterprise closest to me due to the friendly staff and quick process. However, during my last rental, I arrived approximately 30 minutes prior to my scheduled pick-up time. I had scheduled to pick up an intermediate car, but when I arrived, they did not have any available and offered me a van instead. I declined as I was driving solo to San Diego and a van would be too big plus paying an arm and leg for gas. They ended up having one last full size car that was in the cleaning process. I had no choice but to accept it as they were closing within 30-40 minutes and I needed to get on the road. As I went to pay, I noticed my total was more than what I was quoted. I was told that because I was being given a full size instead of an intermediate, it would cost more. It was not a substantial amount, but I felt that since it was not my fault that they did not have my car of choice, I should not have to pay the extra fee. That is the reason I gave 3 stars.

---

Name: B**** S*******
Date: 2021-11-01 17:12:06
Rating: 5
Comment: Staff was friendly and professional. The Dodge Charger I rented was very nice too. However, they didnt give me back the $200 deposit or credit for returning the car three days earlier as they said they would. I feel cheated.

---

Name: D*** N************
Date: 2021-10-29 19:11:13
Rating: 1
Comment: Do not rent from Enterprise Elk Grove!! They have a contradictory service. I was confirmed one thing and the next day they told my son another, who has anxiety problems. They escalated him to the point where he no longer wanted to rent from them. 1st they said they would pick him up then the next day they said it was too far! 2nd they said he needed one ID then they said he needed 2! Then they said they would accept his pay stub, then they said The pay stub that matched his drivers license address was too old! His current new pay stub does not have the address. The Ford dealership recommended this place for some reason. They do not know how to treat a under 30 year old customer.

---

Name: S**** g***
Date: 2021-10-22 14:08:04
Rating: 5
Comment: The employees were friendly, happy and helpful. I would come back here, 100%, just based on my interactions with the employees! What a breath of fresh air to have employees who like their job. Kudos to Management for doing their part in promoting and obviously having great employee morale. This is a breath of fresh air indeed! Great experience!

---

Name: V** A****
Date: 2021-06-02 23:30:23
Rating: 4
Comment: Service was good. There was a warning light that came on within a couple miles of leaving. I took it back and they found another car right away. It had an awful odor in it and I knew I wasnt going to have the car very long otherwise I would have returned it. I would like it if they would give a break for those of us who end up only needing a vehicle for a few hours. Or gave a Senior discount if we are using them because our vehicle is in one of the local dealerships for repair. The costs have gone WAY UP for one days use. I guess I look at it another way, they now have two vehicles to rent back out in the same day, now. Why isnt there a break for those of us who used it for our repair on our own vehicles, IF WE return it within a few hours?

---

Name: C**** S******
Date: 2021-04-27 20:44:50
Rating: 1
Comment: This is the worst Enterprise location I have used. I picked up a car that smelled fresh and clean because it just came out of detailing, however as the day went on this fresh scent faded and all that was left was the strong smell of marijuana. I called them the next morning and spoke with Nate who offered no apology and his only solution was to return the car while explaining I might have to wait 90-120 minutes to get a new rental. Since I am not a smoker, and the worry of being pulled over by police with a car that smelled I decided to return it. I arrived at the location and was told there is not a person by the name of Nate who works there but they would try to find a replacement for me ASAP. There was also another customer there returning his SUV as it also smelled strongly of marijuana. Daisha was able to get me a replacement car in less than 15 minutes which I really appreciated. When I returned this second rental there was only 1 other customer there and 6-8 employees inside standing around with only 1 poor employee outside processing returns. The single other customer ahead of me was returning his rental because the brakes were metal on metal and the vehicle was not safe to drive. It took me about 45 minutes to get my rental returned while all the other employees were inside doing nothing. Daisha was the sole bright spot in this experience. I asked why they rented out a vehicle that smelled so bad and did not receive a solid answer other than they would need to detail it more. I use Enterprise for all my rental vehicles and this location is a terrible reflection on the company as a whole. Not sure why you are issuing rentals that are unfit to be driven (worn brakes) or could place your customers in a precarious legal situation (marijuana smell).

---

Name: W* K**** S*******
Date: 2021-04-26 04:21:29
Rating: 1
Comment: Stood in line for 45 minutes while the manager talked casually on the phone and never once acknowledged me. After telling me two cars needed an oil change, I was given a car with tags that expired 2 months ago. I did not realize this until the next day but did not have time to return the car and risk waiting 45 minutes for a replacement. I was worried that being a veteran and a person of color what would happen to me if I was pulled over with out of state expired license plates. Thankfully nothing happened and I notified them upon return about putting my life at risk......no one cared. Of course they did not understand my position. Black retired Army veteran....high risk in America

---

Name: W****** M*******
Date: 2020-12-07 14:55:48
Rating: 1
Comment: Very unprofessional!! First I go to turn it in and the lady was like it doesn’t look like the car lot is gone pay for the rental. Then she went inside and came back out and the lady got in took the mileage and did the walk around said everything was fine and told me I would be getting a credit of $50. Then I get across the street at the dealership and they car the enterprise and the lady said that there was ashes and smoke in the car. However I don’t smoke I’m highly Allergic to smoke and I had my 8yr in the car. And to top it off I sprayed the car with a sanitizer spray (Clorox) when we all got out of the car and the rep complemented the smell. I will not use this company again and I will tell all of my friends and family not to use. They gave me the car with less then a half of tank then told me to bring it back on full.

---

Name: T****** V*****
Date: 2020-11-06 15:20:43
Rating: 1
Comment: My experience this time was not the best. I booked a reservation for 5:30p at a branch and was running a little late. I contacted the branch letting them know i would be there around 5:45p. The representative, Shane, that I spoke with told me they close at 5:30p and that I would have to come back in the morning. I didn’t understand because I made a reservation to pick up at 5:30p on the website.After calling and pleading and going up to the branch, I was still told they could not help me until the next day and I arrived there at 5:45p. I needed the car that night, so I made Another reservation at the sac airport, And once I was there I was told I couldn’t reserve because of the type of card I was using or because I didn’t have an itinerary flying out or in Sacramento. After being told over the phone that I can reserve with a debit card there being a $200 deposit and the representative did not say we could not book through the airport if we weren’t flying in or out. Overall it was a horrible experience.

---

Name: R****** L***
Date: 2020-08-20 18:02:45
Rating: 2
Comment: Service has not been bad. I was concerned a little with tire wear on one vehicle. My biggest issue with this location is the unavailability of after hours drop off. I have gone to the Sacramento Downtown location on my last few rentals due to Elk Grove Enterprise not having after hours drop off. Most of my travel requiring rentals has me returning on Sundays, hence the importance of after hours returns. It is beyond me as to why Elk Grove cannot offer this service. Even if I return on a Saturday, it would require me to drop off by 12 noon. If not, it would require me to rent for a extra day or two (Unacceptable!). Who returns that early on a weekend from a trip?! Unfortunately for you, I have decided to utilize the Downtown location for all of my business, despite the inconvenience.

---

Name: L* O*******
Date: 2020-08-17 19:08:17
Rating: 4
Comment: Good experience! Initially, there was a slight wait when picking up the vehicle. But a 2nd agent came to support and expedited the process. My car was ready and the pick process was good and hassle free. I enjoyed the vehicle, it was clean and performed well. The return process was easy and quick as well.I didnt give them 5 stars because I felt that the 2 day rental was priced on the higher end of typical rental car costs.But other than that, the service was good!

---

Name: B R** (********
Date: 2020-08-17 16:36:59
Rating: 2
Comment: I rented a large SUV (Franklin Blvd location in Sacramento) and last minute -as I was on my way to pick it up- was called to be told, very nonchalantly I might add, that it was no longer available, no apologizes and no explanations. I quickly hopped online and reserved one for the Elk Grove location for $75 more a day! So due to their inside error I went from a $200 for 2 day rental to $350 for no fault of my own. I was desperate for a vehicle and had no choice so I booked it. Upon checking out I asked the representative to ask a manager to match the price of the other location since it was an Enterprise location, and they due to THEM canceling it made my pre-trip super inconvenient. I was shocked when they said no. Still am actually. Was asking for a discount simply to be matched for having my reservation canceled. I’m sure anyone would agree that would have been more than fair. I’m a member with Enterprise and that was disappointing. If Enterprise is reading this never too late to make things right.

---

Name: M**** C*
Date: 2020-08-01 16:45:58
Rating: 1
Comment: This location was not the best. The website listed: 8420 Elk Grove Blvd, Elk Grove, CA 95758, US as the pick up and drop off location. I took an Uber to the listed address only to find a sign that they had moved to 9700 West Stockton Blvd. A 23 minute walk and a wait in this line in tbe picture are certainly not worth the hassle.

---

Name: a* p*
Date: 2020-07-31 17:57:01
Rating: 5
Comment: I have always been a fan of Enterprise Car Rental Co. I feel like a wanted customer and I know that the customer service teams are always going above and beyond to satisfy needs while working within the policies and regulations of the company. I will always choose Enterprise as my choose for ground travel. My family had a great time even in these difficult times, the agents at the Elk Grove Auto Mall location made it worth the trip to visit family in Denver Co. I salute you and your team for great service and extreme passion for top notch customer service. Thank You and be safe I look forward to doing business with you again in the near future.A. P.Elk Grove

---

Name: J**** C**
Date: 2020-07-22 04:37:45
Rating: 2
Comment: Service at the Elk Grove, CA dealer location off of W. Stockton Blvd could be better. I usually rent from the power inn location in Sacramento, and their service is much better there. Elk Grove location seemed unorganized. Had to wait 45 minutes to pickup the car that was already reserved and also wait another 45 minutes during return. The employee checking people in and also the person that did the walk around did not seem to care at all. Will definitely not rent from this location again.

---

Name: K***** R*********
Date: 2020-07-09 19:26:16
Rating: 1
Comment: I had reservations for noon.. Had to wait in line for a hour for car. Was told it was because of Corona they had to take precautions making sure the car was clean. Unfortunately after waiting a hour the car was disgusting in the inside.. Didnt realize how bad until I was off driving because I was already running late after the wait.. Enterprise focus on cleaning the germs in the inside instead of being concerned about the outside appearance of the car.. Im a nurse this Corona is real.. Do better disinfecting the inside of your rentals!!

---

Name: T****** O***
Date: 2020-06-26 07:35:50
Rating: 5
Comment: 6/18/20--- Was the date of my HERTZ rental pick up, had a TERRIBLE experience with them, & my Dad suggested to come here & we did just that. Left the HERTZ (right next to the chevron on E.G blvd) & came straight to this location. For starters, this is a very big, very nice location! It was pretty busy upon our arrival, a few customers ahead of us, but that only told me one thing... this is the place to come! Let me just say, although there were about 3-4 people ahead of us, before I knew it, we were the next to be helped. The Gentleman that helped us (I cant recall his name, BUT I remember I was admiring his colorful band on his apple watch) He was very welcoming, very fast, extremely professional & we had NO reservation & we needed an SUV. He had us completed with everything good to go in less than 15min! I love places like this who know exactly what theyre doing! It makes things so much smoother! Now we know where to bring our business!

---

Name: E*** d*** C***
Date: 2020-06-24 19:17:17
Rating: 2
Comment: My car needed repairs so the body shop set up my rental car. I had a midsize so I was surprise when they gave me a Mitsubishi Mirage. The car was not washed and the steering wheel was sticky. I had to disinfect it. Two days later, they finally had a Toyota Camry available. As soon as I got it inside...it was like inhaling second hand smoke. It was so bad that I had to use another car when driving with my family. The other choice they offered was a green charger and they were going to charge me more.On another occasion, I rented a minivan which I reserved online. The one they were giving me was dirty and had dog hairs all over. The captain chairs in the middle section had something slimy on the side that was not cleaned up. They had to give me another minivan that was cleaner inside but needed car wash. I waited for the wash and finally got out around 5:30pm. I had the car for a week and returned it at 4:35pm. When they billed me, they entered 4:40pm pick up and 5:14pm drop off and charged me an hour for late fee. I called them to ask them to check their CCTV and see what times I really picked up and dropped off. They said they will reimburse the charges, but Im still waiting. I hope they will give me back the $23.05.

---

Name: D**** L*****
Date: 2020-02-04 14:08:09
Rating: 2
Comment: Representatives were great and even opened the doors early when they saw I was waiting outside. However, I reserved a Chevy Tahoe and they said it wasnt there on time and got me into a GMC Acadia which they said was they same size and was a premium upgrade at no charge. Vehicle was nice but its not the same. It was smaller and had almost no storage space. When someone reserves a vehicle like a Tahoe, its because they need space. I had to put items in the back seat where people were sitting. They should not accept reservations for a vehicle that is supposed to be brought back on the same day. The reservation should be based off the vehicle being there the day before so its ready at the open of business like I reserved or get more of the same vehicle. Now a person like me is inconvenienced and would have to wait for the correct vehicle or get something else. The rep was great not her fault, just a bad business practice. The only other thing that can be improved upon is the pickup process. It takes to long. Thats the websites issue not the location. When I reserve a vehicle online every option that is asked at the location should be asked online so I can leave faster. Give me the options to choose or decline insurance, prepaid fuel, enter my credit card and submit the deposit, etc. This way the only thing done at the location is a verification with the drivers license to make sure the person picking up is the right person and the vehicle walk around. The process would be so much faster that way. Overpriced compared to other local rental companies. Yes the office is better equipped than Avis, but Im not renting the office. Im renting a car... And when Avis offers the same class car for $15 less per day, then the choice is simple. Seems like Enterprise is trying to get us to pay for their new facility by having higher cost, and the allure of having them pick you up and drop you off is not what it was worth before when they charge so much.

---

Name: W***** P H******
Date: 2019-11-19 19:34:31
Rating: 5
Comment: This Enterprise Rent a Car location has it all. Not only can you rent a car, you can buy a used car here. This is a new facility with a comfortable lobby area. They have a wide selection of used cars to select from. Great customer service too. I give this Enterprise Rent a Car a thumbs-up.

---

Name: s***** g*******
Date: 2019-10-29 18:05:16
Rating: 5
Comment: Enterprise at the Elk Grove automall is thee best place to rent a car from. They are always so professional, courteous and friendly when I pick up and drop off. My assistant was pretty new and I had an unusual request and she did not seemed bothered and did not make me feel as if I was. The Manager came to assist and she also was a pleasure and was so accommodating! I was smiling when I left and when I dropped off smiled again because they make your experience that pleasant!! Thank you Elk Grove Automall Enterprise!

---

Name: A*** R****
Date: 2019-09-07 22:46:23
Rating: 5
Comment: Got a rental covered under warranty while my car was being repaired at Elk Grove Kia... Both Dealer and Enterprise Rent a Car were very helpful. Got my rental in less than 10 minutes and was able to return in 10 minutes. Maybe I got there at the least busy times but Service was great anyhow. Will use again.

---

Name: R**** C***
Date: 2019-08-28 15:14:36
Rating: 5
Comment: I rented a Dodge van for my Daughters birthday celebration August 11th at Enterprise at 9700 West Stockton Blvd. Elk Grove, CA at Elk Grove Automall. We were greeted when we came in and helped us right away. The Staff were so pleasant and helpful. The office was very clean and organized. I must say, we were provided an Excellent Service from picking up the car and returning it back. Thank you for the excellent service you provided us.

---

Name: J******* M******
Date: 2019-08-24 14:41:30
Rating: 5
Comment: We rented a car for a weekend trip since our car was in the shop. Both the vehicle pick-up and return were quick and painless. The staff were extremely professional, friendly and skilled at their jobs. Really couldnt have asked for a better experience.

---

Name: D***** K****
Date: 2019-08-13 02:11:40
Rating: 1
Comment: Every year, my parents rent a car from here to visit my brother. Sometimes, I’m a driver on those contracts too.This year though, suddenly, my ID (state of California ID) isn’t good enough. Now I was asked to provide the following (a list only fully understood as each thing was deemed by Manager Jose -if that’s even his name- as inadequate)My work email address. (Disqualified because it had to be on some physical item to be inspected by Jose)My work ID - which was looked at and handed back.3 personal references (which my mother gave as her, my dad, and my brother- all of whom have the exact same address as I do)And finally, a utility bill. Which, I’m sorry, but I didn’t bring my mail to the car rental office? Do you all do that? Bring 3 forms of ID and 3 personal references to get added on as a driver? Is this new?Enterprise, trust me. I will work hard to avoid you for our work travel, and next year, we will book through another agency. Appreciate the fancy new offices, they look nice. But Jose- I don’t know what his problem is. Thank him for this review, and we won’t see you.

---

Name: s****** d******
Date: 2019-05-24 18:41:47
Rating: 5
Comment: Was in a pretty complicated situation and went to this enterprise first because of their limited time trade in promotion. Julianna and the senior advisor/manager Craig both were outstanding in helping me search for a good car as well as looking into all my options to get me in the car i wanted. However, i didnt end up going for the car at enterprise, i did want to leave a review that spoke to the friendliness and helpfulness of this location. Keep it up guys👍🏼

---

Name: a*** p*********
Date: 2019-02-22 15:45:27
Rating: 1
Comment: Rented a vehicle for four days to take my two-year-old to Disneyland. If it wasnt for the condition of the vehicle, I would give the customer service four stars. The issue I had with the vehicle is that immediately upon turning on the AC, a gust of ash hit my face. The car didnt stop smelling like straight up ash tray after that. I couldnt do anything about it because I was far from the rental site by the time I realized how intolerable the smell was. As an asthmatic Im having issues breathing even two days after returning the vehicle. The migraine I got after breathing in the air is unimaginable. Im about one more day from feeling like this from going to the doctors office. I cant even imagine what my son must be feeling but isnt able to verbalize. Other than the horrible experience with the car I got, the customer service was polite. I would have given five stars for costumer service if they gave me a discount for the current rental or perk for a future rental due to the car literally making me and my son sick. Definitely unpleased with how my money was spent on that experience. I work for the state and rent Enterprise frequently, however, after this experience I am now weary to use it for business.

---

Name: p******* p********
Date: 2018-12-17 22:08:08
Rating: 5
Comment: Enterprise is the BEST car rental ever!!! Every time I am in need of a rental the staff is so courteous, and helpful with my reservations, and everything I needed. I recently rented in my area of Elk Grove, Ca, but everywhere Ive gone their staff has been great. Wish I could give them more than 5 stars.

---

Name: I****** 9**
Date: 2018-08-04 22:01:20
Rating: 5
Comment: I rent from the Elk Grove Enterprises Rental Car near the auto mall. They are always fast and friendly. They are always quick to get you in and out and I love that they take the time that if youre not happy with the car that you have they try to get you in exactly what you need.When available of course! LOL thanks for being such a great team I enjoy You all and will continue to come there for business and pleasure! Thank you Tami in Sacramento

---

Name: R** D***
Date: 2018-07-02 14:28:07
Rating: 1
Comment: I am a frequent customer and Enterprise Plus member. I arranged for a 3:00 PM pick-up last Tuesday, called at 3:10 and was told shuttle would be late, 3:45-3:50. It arrived at 4:30. Once I arrived at the Elk Grove Auto Mall location I was told it would be just a few minutes, they were still cleaning the car. 3 other customers came and went while I sat. Finally got a car at around 5:30. Next day I called to check closing time, 6:00 PM but I would need to get a ride as all of the drivers had already left, it was 5:50 PM so I had to return the car the following morning...and, of course I was charged for another day. Not real happy with Enterprise and will be looking elsewhere for my next car rental.

---

Name: L***** G********
Date: 2018-06-26 16:44:41
Rating: 5
Comment: I always have been treated well here. Clean store, quick. The staff is friendly checking you in/out. The staff that clean the cars are wonderful, hard working. They all try very hard to do their part. I will, my family will always be with enterprise Family.

---

Name: N********** A*
Date: 2018-04-04 22:03:40
Rating: 3
Comment: They forgot to pick me up so I had to call back. The pick up driver was nice and the car was clean. When I did arrive it took quite a while to be attended to even though there were at least 2 people that could have helped. I guess they were so busy they must have forgotten about me when it cooled down. The car was clean so that was nice. Ill give them a try again. This is my 2nd time

---

Name: C***** L******
Date: 2018-02-15 16:02:15
Rating: 5
Comment: Its really my husband that rents all the time with his business account, but he raves about how well the staff takes care of him at the Elk Grove Auto Mall location. Always friendly and willing to go above and beyond. He says he is very happy using Enterprise car rentals.

---

Name: R****** H*****
Date: 2017-11-24 06:49:24
Rating: 5
Comment: Had to rent a car through Enterprise due to an auto accident I had and my car was in the shop. The staff are amazing they are all so nice and took the time to find me a car and made the whole process easy. everything was taken care of so smoothly all I had to do was pick up the car I couldnt have had a better experience and I had a really nice car for two weeks too! I will definitely come back to them whenever I need to rent a car again!

---

Name: c k
Date: 2017-10-26 04:56:08
Rating: 3
Comment: Secured a rental while my regular vehicle was in for a major repair at the dealership. Staff was friendly, and service was prompt. It was early in the morning and rentals had been sitting overnight. The car I received was fine on the outside. The air was cool/crisp, there was dew on the windows, etc. After driving away, it became clear (while driving into the sun) that the film on the inside of the windows had not been cleaned in ages. Got the car home, and spent no less than a half hour cleaning the windows. Something still wasn’t right. The day warmed up and when I got in the car later, I was hit with a strong smoke stench. Tried to air out the car. Went to Costco (with the windows down), and when I opened the trunk after shopping got another bold hit of smoke smell. Back to the rental site. Car #2was clean on the outside but, again, the film on the inside of the windows was so thick you could barely see out of the windows. I pointed this out to the staff and got a response that it was because of cleaning solvents; there was no effort to have the cleaning crew clean the windows. Vehicle choices were limited by then, so I kept that vehicle but had to spend another half hour at home cleaning the inside of the windows. Thankfully, there was no smoke smell. Staff were apologetic and they did give me a small discount for having to return the first car, which I appreciated. If I were rating the staff only, I would give 5 stars. Unfortunately the inside cleanliness of both vehicles brought the review down significantly.

---

Name: J**** M*****
Date: 2017-09-07 19:55:12
Rating: 5
Comment: The best customer service I have experienced in a long time, since being a customer with Enterprise for over 20 yrs. The young girl was genuine in her efforts to make sure all my needs were being met with pleasure. The drivers who pick me up to and from my home were on time, and very friendly. Even during very busy hours, the staff was still well organized and courteous. It was so refreshing to receive real professional customer service.Again, thank you Enterprise Rent-A-Car!

---

Name: J***** D* H****
Date: 2017-08-05 21:15:07
Rating: 2
Comment: When I called to reserve a car, it was because my car was at the dealer. I would not have chosen this rental company but for the fact that it was quite close to the dealer. The women with whom I spoke to reserve my car was very pleasant and polite. I did not get her name. My rental pick up was harried and disorganized, but I got the car and got on my way. The return experience was a nightmare. Everyone was returning cars, and there was a line out the door. I actually parked my car and dragged all my stuff to the dealer so I could come back later when it might have calmed down a bit. I drove my car back over and just wanted to return my rental. I was first in line, but no one acknowledged my presence. There were some people in line to pick up their cars, so I figured the employees helping them were not able to check cars back in. There were 2 African American males behind me in line. At least 20 minutes passed. One employee said, We will be right with you, but did not make any eye contact. Jill-who I am taking to be the manager---was walking around the lobby. She never acknowledged me. When a middle-aged white man came in to pick up a car, she smiled and went over to him to help him out. Only after she had got him into a car did she return to me. Then, she said, Are you returning? I was very upset by this time and felt pretty low. I told Jill that I just wanted to leave the car since I had to get back to work. Oh! Are you just running behind? That was infuriating. I was not running behind. Your organization was. I will never rent from Enterprise again. There is an AVIS just across the 99. The owner is very kind and respectful of all genders and ethnic groups from what I have witnessed. I will take my business there since you seem to cater to middle-aged white men above others.

---

Name: L*** A**********
Date: 2017-05-16 16:29:25
Rating: 2
Comment: Reserved a car for pick up at 8 a.m. No car available until 10 a.m. 2 hours waited in Enterprise to pick up rental. I understand sometimes facility would run into shortage, so no complaints.However, when I returned car at 6:05 p.m. May 12, from my trip. Anna told me all drivers left Enterprise at 5:30 pm and told me to call a taxi home. I told her I never had a problem with Enterprise in the past 7 years. Enterprise always gave me a ride home even after 6 pm.That afternoon, there were 7 or 8 employees at the site. One employee even offered to give me a ride. Anna asked him if he would like to leave early, instead staying in the site to clean cars. Then, the employee changed his mind to stay. Anna told me I needed to stay until 6:45 p.m. when the facility closed. she would then give me a ride home which is only 3 miles from Enterprise.I dont like the fact that I accommodated Enterprise to wait for 2 hours to pick up my rental. When I returned the car, only 5 minutes after 6 p.m. I had to wait for 40 minutes to have a ride which is 3 miles away from Enterprise. There were 7 or 8 people in Enterprise, Anna would not make accommodation to assign one of them to give me ride home.This is a one way street of doing business.

---

Name: J*** O****
Date: 2017-02-01 15:34:37
Rating: 5
Comment: Every time I go in to rent a car the staff is always cheerful and helpful. They ensure that the vehicle is clean and their attitude is always upbeat. Two memorable experiences that stand out is Blaine found out that I am a ham so now he has me get the new people sing with me, different songs and the smiles that it puts on their faces and the customers. It has me feeling good all day. But one day I just did not feel like doing what I had to do for the weekend but I reluctantly went in cause I had to fulfill my commitment. Louie told me what a valued customer I was and that coming in doing what I do makes their day, with customers that disagree or are trying to say that they did not know what they signed on the contract, will leave them frustrated. But when I come in they know they are in for a laugh and a smile. THAT made me feel special and I had a GREAT weekend. Thank You Staff that includes the people who work outside, at enterprise for being there for me. You start my weekend off right

---

Name: J****** M****
Date: 2016-12-30 18:07:10
Rating: 5
Comment: I have done business with this Enterprise office over a period of years, with mixed experiences. However this rental was one of the best experiences, despite my having issues with the vehicle itself and the check out process. When I reported the problems to the manager at check in, he was receptive to hearing my story, understood the inconveniences involved, and went out of his way to make sure that I left as a satisfied customer. The staff is always very nice even when they are slammed, and they do their best to get you in and out quickly. The shuttle drivers are also always very friendly and safe drivers. Also it is very easy to drive to, in and out of this office, especially when compared to the downtown Enterprise office. Highly recommend, will definitely rent again!

---

Name: D**** L****
Date: 2016-09-21 01:43:06
Rating: 5
Comment: Excellent! The service was personable, flexible, effective, and efficient. There was a line initially that moved steadily and we were taken care of quickly. We ended up optioning for a different vehicle that worked out very well for us. I am very appreciative of the great service attitude and assistance we received. I will definitely rent from this location again.

---

Name: V N
Date: 2015-10-05 03:18:10
Rating: 5
Comment: Once again this Enterprise location has out done itself. The last time i rented a full size truck with 4x4 and that experience was great from start to finish! This time I reserved a full size sedan for a weekend trip to LA. I arrived at the Automall location and found out all their full size sedans were rented out or needed maintenance. Since i did reserve ahead of time i was given a reasonable upgrade. The upgraded vehicle actually worked out better than the sedan would have because it was roomier and fun to drive. They always have all the newest vehicles and its always well maintained. The service reps were very courteous and professional. They were respectful and I was very impressed. My rental pickup and drop off went great and I was in and out of there in no time! I plan to rent from this location again in the months to come and im looking forward to dealing with them again.Keep in mind if you are picking up a vehicle in the afternoon this location gets extremely busy! its not Enterprises fault, every one gets off work and comes here to pick up their rental so the office gets packed with customers. Every time they get busy the service reps handle every customer with a smile on their face and keep things moving along. They also service the dealers down the street so a lot of people who get their cars worked on at their dealers also come in to get rentals. So YES this branch does get busy because of the types of customers they get