Enterprise Rent-A-Car
Address: 1738 S Broadway, Santa Maria, CA 93454, United States
Phone: +1 805-349-9552
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Phone: +1 805-349-9552
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Category: Car rental agency, Van rental agency
Rating: 4.3
Site: https://enterprise.com/en/car-rental-locations/us/ca/santa-maria-32a2.html?mcid=yext:245709
Worktime:
Rating: 4.3
Site: https://enterprise.com/en/car-rental-locations/us/ca/santa-maria-32a2.html?mcid=yext:245709
Worktime:
| Day | Time |
|---|---|
| Monday | 8 AM–5:30 PM |
| Tuesday | 8 AM–5:30 PM |
| Wednesday | 8 AM–5:30 PM |
| Thursday | 8 AM–5:30 PM |
| Friday | 8 AM–5:30 PM |
| Saturday | 9 AM–1 PM |
| Sunday | Closed |
Name: E***** H****
Date: 2024-06-25 18:37:49
Rating: 1
Comment: Oscar is a horrible manager who hung on me twice. No customer service skills and to avoid doing an insurance rental he made up lies. Enterprise is all about the money 🥲🥲
Name: J** V****
Date: 2024-06-17 17:37:23
Rating: 5
Comment: Love Enterprise Rent-A-Car! I always get a new clean car at a great price. I rent a lot of cars for business, the staff know my name and give such great service. So consistent at all rental agencies. They are the best!
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Name: F**** G****** M******
Date: 2024-05-31 16:51:59
Rating: 5
Comment: We rent our vehicles here every year for our corporate meetings up north and we never have a bad experience, everyone is always so nice and helpful.
Name: R** B******
Date: 2024-05-24 15:08:17
Rating: 5
Comment: Loved the people❤️The Toyota Corolla suv took some getting use to.
Name: M******* F**
Date: 2024-05-03 14:30:05
Rating: 5
Comment: All points of contact with employees was very positive. The person who helped me on my arrival to pick up my car was very polite, helpful and kind.
Name: L*** B*********
Date: 2024-04-29 21:00:50
Rating: 5
Comment: Eduardo like always help us out with our rental. Number one employee at Santa Maria office. Thanks for everything Eduardo.
Name: S**** M****
Date: 2024-04-26 20:31:07
Rating: 5
Comment: Enterprise, I was an altogether fantastic experience, specifically Savannah. The local manager was helpful from beginning to end and even came to pick up me and my toddler as a courtesy, pick up 10 out of 10 experience. Well come back again.
Name: M*** H********
Date: 2024-04-24 15:18:54
Rating: 5
Comment: Always excellent customer service at this location!
Name: J**** R******
Date: 2024-04-14 07:45:28
Rating: 5
Comment: Quick and easy rental place
Name: C***** R******
Date: 2024-03-28 16:48:50
Rating: 5
Comment: I always get great service from Enterprise- the Santa Maria location especially! They are friendly, prompt, helpful and the vehicle I get is always very clean. Thank you!
Name: K**** S******
Date: 2024-03-26 20:40:09
Rating: 5
Comment: Great service
Name: A**** D* J****
Date: 2024-03-26 04:07:03
Rating: 5
Comment: Savanah was most helpful on my experience with Enterprise rent a car. She showed kindness, helpfulness and professionalism throughout the entire process. Thank you and more power to your company.
Name: C**** C***
Date: 2024-03-16 15:09:27
Rating: 5
Comment: Always great customer service and great price. My go to everytime I need a rental for business or personal.
Name: J***** B*****
Date: 2024-03-14 13:12:18
Rating: 5
Comment: Manager at Santa Maria ca was very helpful it was my greatest experience ever. Highly recommend this location. I rent a lot of cars and this was the greatest experience I’ve ever had.
Name: M*** D********
Date: 2024-03-11 15:21:03
Rating: 5
Comment: Great service both going in and returning the car
Name: A**** D****
Date: 2024-02-21 15:59:13
Rating: 5
Comment: Cody Lacosse always gives amazing customer service. He greets us with a smile and very friendly.
Name: D***** C***
Date: 2024-02-12 15:41:42
Rating: 4
Comment: Since my rental car had a Nevada license plate, I can only assume it came from Vegas. The car smelled like a motel room carpeted floor. It was pretty disgusting for a week. Other than that the car was great. I have no issues with renting from enterprise.
Name: T******* R****** A****
Date: 2024-02-01 20:24:03
Rating: 5
Comment: Enterprise - Santa Maria was excellent! I appreciate the friendly customer service and clear communication regarding my rental.
Name: V******* M*****
Date: 2023-12-21 22:26:42
Rating: 5
Comment: Friendly efficient Staff, had a great car for me, returned deposit asap!!👍🏽🙌🏽
Name: G***** R******
Date: 2023-12-13 18:09:41
Rating: 5
Comment: Eduardo has the best customer service! Went above and beyond! Kuddos!!
Name: D
Date: 2023-12-03 18:05:19
Rating: 5
Comment: Staff was wonderful and experience was outstanding
Name: T***** L* K***
Date: 2023-11-10 07:47:45
Rating: 1
Comment: TWOS NOT A CHARM!!I have moved into the area over two years ago. I have used two other car rental companies during that time. Neither of them offered pickup and dropoff at my home. Enterprise does! Their driver, Leah-Marie, is excellent and entertaining as well. Their desk clerks are bilingual. Their car coordinator, Cody, was fast and knowledgeable. Their weekly price was great. I am now an Enterprise fan and future customer.Everything I said above is true. This all happened on my first rental! However on my second rental, I also required pickup and dropoff. It was on November 22, 2022 (two days before Thanksgiving), with a 4 PM pickup. I called on November 21, as instructed, to remind them of my scheduled pickup time. Their employee told me that every thing was set. On November 22, the actual rental day, I gave Enterprise a call to see if they were on schedule. There was no answer, I ended up calling 15 times from 3 PM to 5 PM and never got an answer!! During that same time period I also called the Enterprise national number 6 times. Their officials tried to contact the local office and were unsuccessful also. No one ever showed up at my home for the pickup and my one week rental did not happen!When you have a rental car, one of the most important things in an emergency is communication with your rental company. Thank God that my emergency did not occur when I was on the road!! I am NOT NOW an Enterprise fan and I will not be a future costumer.
Name: M********** H********
Date: 2023-11-09 17:09:46
Rating: 5
Comment: The customer service is very good although I use enterprise quite a bit and I have always felt they need more personnel, especially during busy times, the staff is always running and doing as much as possible with many in the lounge. also I feel they need to stay open later on Saturdays. Other wise a great shoutout to the personnel they just were so accommodating to me I had a very long rental and they even were super nice to change my rental car for me during the time.
Name: J******* S******
Date: 2023-11-06 15:33:41
Rating: 5
Comment: We needed to get a rental last minute on a Friday late afternoon and the Santa Maria Enterprise stepped up and got us a car very quickly! Thank you!
Name: R**** V*
Date: 2023-10-29 00:28:03
Rating: 5
Comment: Fast, helpful and courteous staff.
Name: A H
Date: 2023-10-25 23:59:12
Rating: 4
Comment: Enterprise made it easy for me to drop off my car at another location close by, though picking up the car on the weekend meant that I had to go further than I wanted to due to some offices being closed.That being said, the people were very helpful, especially Candice (I apologize for any misspellings) at the Grover office. They even made sure to check the CD player for a CD that I left in there and I was able to pick it up later.
Name: S******** L**
Date: 2023-09-11 17:20:37
Rating: 5
Comment: Cody helped me get a rental car for one day while my car was getting repaired. He understood my situation and got me what I needed with courtesy and efficiency.
Name: J C*******
Date: 2023-08-22 04:25:02
Rating: 1
Comment: They wanted 100.00 deposit so I gave them my card and they charged 175.00 when I called they made it as if I was wrong for asking why did you charge 175.00 and from there sm enterprise basically Im full of ..... still no money. P.s. go to enterprise in SLO great customer service, thank you,
Name: D**** L*******
Date: 2023-08-16 13:52:19
Rating: 5
Comment: Amazing customer service with everyone I dealt with
Name: a***** g******
Date: 2023-08-14 16:23:45
Rating: 5
Comment: Thank you the service was great and staff were all awesome and very helpful
Name: T***** O****
Date: 2023-08-07 19:42:30
Rating: 5
Comment: Hello- we’ve rented several vehicles the last couple of months and we continue to get great service. Great job to Miguel and teammates!Thank youTom
Name: m****** R
Date: 2023-08-05 20:41:50
Rating: 5
Comment: Good price & serviceThank you Miguel
Name: K******** A T*****
Date: 2023-08-04 22:54:49
Rating: 5
Comment: Am a regular customer and everyone at Enterprise is super helpful. I switched from renting from your competitor because of the customer service. Thank you to the whole team especially Serinity who is always cheerful her outlook is appreciated.
Name: R*** D******
Date: 2023-07-31 13:11:26
Rating: 5
Comment: Manager and staff are excellent. They greet you when you come in even if theyre already helping someone else. It makes me feel welcome. I only rent cars from them because they treat people right.
Name: A**** K*******
Date: 2023-07-26 15:33:53
Rating: 5
Comment: Serenity was very friendly and service was great!
Name: G**** B*******
Date: 2023-07-26 15:06:25
Rating: 5
Comment: This office is my go-to for car rentals in the Santa Maria area.Eduardo the manager and his team are professional and curteous and always take care of their clients!They have a great selection of vehicles and of course, the prices are very competitive.
Name: B******* S******
Date: 2023-07-17 18:54:28
Rating: 5
Comment: Great experience and great customer service! Savanah was so helpful and patient with me and all of the customers. Very friendly and efficient!
Name: A***** H*****
Date: 2023-06-14 17:13:07
Rating: 5
Comment: I usually choose enterprise for all of my car rentals, but decided to use a car sharing company for my recent trip to visit family.That was a bad idea.The car I had rented from the individual at the sharing company broke down on me and my two children in the middle of the night and in the middle of nowhere.The next day, I’m grateful that enterprise came through like always and got me in a great car that was clean, roomy and most of all RELIABLE. From start to finish, they made the process extremely easy and showed endless kindness and consideration of what had just happened to us.Check in took about 15 mins and everyone was amazing. I can’t remember the name of the lady at the front desk but thank you for asking me how I was doing, it made a big difference in my day. Miguel made sure I had everything I needed before I took off and we were all set from there.At drop off, Pedro was so kind and amazing. He got us in and out quickly so we could make our flight on time.Thank you to everyone who helped make my trip right and helping me and my daughters feel safe! And thank you enterprise!
Name: M******* R****
Date: 2023-04-24 21:23:40
Rating: 5
Comment: Best place to rent a car, good customer service. They help at any budget.
Name: E S
Date: 2023-04-20 14:23:38
Rating: 5
Comment: I was very impressed by the way that this business is run. I had read some bad reviews but we encountered excellent service. Only thing was that non of our discounts were accepted because of it being around a holiday. Car was clean. We had checked the place next door previously and they were very rude. Would never go there.
Name: T R**
Date: 2023-04-06 06:50:48
Rating: 5
Comment: Great customer service friendly staff. Car was clean and drove great.
Name: C***** A****** M*
Date: 2023-03-29 16:57:13
Rating: 5
Comment: Great experience at this branch. Although busy, Cody was very attentive and acknowledge my presence while I was waiting for my turn. Once he helped me out, he recognized me and thank me as a frequent customer and was genuinely interested on how my rental experience was. Thank you Cody for your help!
Name: V***** A*******
Date: 2023-03-28 00:57:16
Rating: 1
Comment: I wish I had the option to put 0 stars. The place never has anything and they will try to charge you money for everything. The people were rude and they would say one thing after another.
Name: M***
Date: 2023-03-06 16:26:57
Rating: 5
Comment: Great service here. Takes less than 10 minutes with a reservation. Cody has helped me multiple times and is quick & efficient.
Name: S**** D****
Date: 2023-02-24 17:34:15
Rating: 5
Comment: VERY ORGANIZED AND QUICK PICKUP AND DROPOFF. Cory, ouragent, was great.
Name: s***** �*********************** w*******
Date: 2023-02-04 21:46:43
Rating: 1
Comment: Would give no stars they lie and over charge and unsafe cars rented out
Name: T****** F********
Date: 2023-01-31 16:33:06
Rating: 4
Comment: Helpful, quick, and nice selection of cars but like to see more sedans in the lot and smiles in the office.
Name: D***** D****
Date: 2023-01-26 05:22:24
Rating: 5
Comment: Excellent service from great professionals! Highly recommended! I especially enjoy the conversations with the drivers that picked me and transported me to the body shop where I was getting my car serviced.
Name: N**** C***
Date: 2022-12-30 18:30:51
Rating: 5
Comment: Miguel was courteous and professional. He took the extra step in connecting my mobile phone to the driving app of the car that I rented which made my road trip so much better. Leia the one who picked me up from the hotel to bring me to Enterprise was sweet and had an amazing personality. Overall had an excellent experience. Thank you!
Name: B**** M**********
Date: 2022-12-27 22:02:07
Rating: 5
Comment: My rental battery died in the economy car. I was upgraded to premium and taken care of very nicely and timely by the team at this office. A+ customer service
Name: E**** W********
Date: 2022-11-09 23:35:54
Rating: 5
Comment: I always have a positive experience with Enterprise.
Name: J******* H****
Date: 2022-10-30 00:12:31
Rating: 2
Comment: Older truck with high mileage. Very thorough precheck of the vehicle. Met our needs for the day.
Name: J**** H****
Date: 2022-10-30 00:03:43
Rating: 3
Comment: Downtown staff was friendly. Checked out the car with me for damages. Car was dirty but it worked. The guy at the airport drop off location couldnt wait to go home and barely was willing to look at me and say theyre closed. All I needed to do was drop the keys. Overall not bad. The car worked fine.
Name: B** F*****
Date: 2022-10-03 15:51:00
Rating: 2
Comment: Driving with expired license tags. Told them and nothing happened, as if they didn’t care. I was giving a poor excuse, that the cars rent faster and they can inspect for proper car documentation, and issue the car to the next customer.
Name: H****** P*** S*********
Date: 2022-09-26 16:40:03
Rating: 4
Comment: Updated: we reserved and received the car we were expecting. I remembered to ask about apple play and how to turn on cruise control BUT didn’t realize windshield wipers were going to be a challenge as well as the headlights. We always rent from Enterprise if it’s available because the rates are often the best and we earn points to give us either a free upgrade or free day rental.
Name: F*** f**** a** c** s****
Date: 2022-09-20 20:06:35
Rating: 1
Comment: If build a bear was in the car rental business, then this is it. The reps showed no hustle, even as I called around to find answers for my own reservation. Horrible customer service all whilst making excuses and putting blame on others
Name: A****** M*****
Date: 2022-09-07 16:46:46
Rating: 5
Comment: Really great staff Very helpful.Great overall experience.
Name: R**** L** M*****
Date: 2022-09-06 14:15:01
Rating: 4
Comment: Thoughtful and professional staff, sometimes the wait is a little long, but they do their best to get you on your way.
Name: M*** H*****
Date: 2022-07-25 15:34:20
Rating: 5
Comment: Everything went smoothly. Care was clean and ready. Staff provided quick and efficient assistance in getting the vehicle checked out and me on the road.
Name: B****** E****
Date: 2022-06-17 15:03:34
Rating: 5
Comment: Good service, a second enterprise location was able to provide the vehicle I needed when the initial location couldn’t. Even provided a driver to drop us off up to 25 miles away with multiple stops upon return.
Name: M W*****
Date: 2022-06-14 02:37:01
Rating: 5
Comment: Eduardo helped us when we checked in and returning. He was very helpful.
Name: S**** K*********
Date: 2022-06-06 03:21:16
Rating: 5
Comment: Great Service and very friendly staff. They helped take care of my car problem for the month.
Name: S**** D****
Date: 2022-05-19 00:52:07
Rating: 1
Comment: HORRIBLE..JUST HORRIBLE..I HAD MY INSURANCE AGENT SET UP A RENTAL FROM THESE PEOPLE...THEY LIEDTHEY HAD NO CAR TO GIVE ME.THEY OFFERED ME A VAN AS LARGE AS A SCHOOL BUS..WHEN I NICELY. EXPLAINED I am too small too short and too old to drive this car..they said a midsize would be there next..they lied to me when I called in the morning..they said ok..we got you BMW to drive we are getting it oil changed and ready for me..this was 8 am..at 5 pm I called them and went to get the car...it was a huge old chrysler that was very dirty..I refused this car and they were RUDE...Someone needs to check on this location in Santa Maria..I. explained I will call my agent and go to Hertz instead.So your company just lost 2 months of rental fees because of this location..
Name: J***** M********
Date: 2022-02-28 03:18:04
Rating: 1
Comment: Because my license wasnt from California Luis wouldnt honor my reservation...and tried to force me to use my credit card....NEVER HAVE I BEEN SO EMBARRASSED....walked across the parking lot to BUDGET got a car for less and no reservation...Thanks JESSICA
Name: A******** L***
Date: 2022-02-24 18:28:06
Rating: 5
Comment: Amazing service. The techs and associates are very friendly and helpful. Bay the manager especially leaves a positive impression. Representing enterprise in the best way.
Name: V******* L**
Date: 2022-02-20 23:48:33
Rating: 5
Comment: Always a pleasure doing business with the company, on line & in person.
Name: L A** b** s**
Date: 2021-12-30 21:46:02
Rating: 5
Comment: Helpful and friendly agents, the office is very clean and welcoming.edit 8/25/21: Rented a car here. their vehicles are always guaranteed excellent based on my experience. 5 stars for the agents too.review 12/30/21: rented a nice car but its wiper is no good. can hardly wipe the rain out
Name: N*** T*****
Date: 2021-12-28 03:19:37
Rating: 5
Comment: Needed a car since mine was in the shop. Enterprise had one ready, worked through USAA.
Name: a****** v****
Date: 2021-10-06 14:20:55
Rating: 3
Comment: I have used Enterprise for the past 8+ years and have not had an issue till last month. I reserved a Standard Pick up truck over a month out and when the day came to pick it up, they informed me that they did not have one available. I asked them to call around to see if any other branch would have one available and good thing was they did. They had one an hour out, so they told me to come back in 2 hours. I ensured a time frame to come back and they agreed. When i came back those 2 hours later, the truck still wasnt there, so i had to wait another hour for it to get there and be cleaned. Other then that the staff was really polite and professional throughout the whole situation. I will still recommend Enterprise.
Name: L**** V***
Date: 2021-10-04 14:43:05
Rating: 1
Comment: I went Saturday morning and they didn’t helped at all, worst costumers service!. I totally don’t recomend this place.
Name: P C****
Date: 2021-09-23 06:02:00
Rating: 5
Comment: Friendly service and a great opportunity to experience a Ford Expedition.
Name: K*** H*****
Date: 2021-08-27 21:36:35
Rating: 5
Comment: I was in need of a vehicle and their staff promptly accommodated me needs even when my need for the vehicle was extended. Thank you guys for all your help when I needed it.
Name: F**** B****
Date: 2021-08-23 23:20:06
Rating: 5
Comment: The rental process is easy and fast: from online reservations, to complimentary pick up/drop off, to checkout and returns. With Enterprise, everything generally goes flawlessly.
Name: K**** G*******
Date: 2021-08-07 04:25:33
Rating: 5
Comment: Super friendly. Professional and informative staff. The rental cars are even have a cute greeting inside with a Cloris wipe for sanitizing. Very creative and thoughtful gesture for the customer.
Name: E*** C******
Date: 2021-08-05 18:06:28
Rating: 2
Comment: I made a reservation a few days before my courtesy my courtesy ride to the rental car agency for a 8am pickup. My ride came a 8:30@m. At the office no cars were available time. A car came in at 9 AM. After inspection I left the agency at 9:30. Shortage of cars to rent? I plan to rent another time but hope this is not a issue in the near future.
Name: D*** C*******
Date: 2021-08-05 00:13:08
Rating: 1
Comment: Both Enterprise & Budget at these locations charge almost $100/day to rent vehicle That economy.
Name: I*** E************
Date: 2021-07-15 16:40:10
Rating: 5
Comment: I had a great experience renting a vehicle from Enterprise in Santa Maria, CA. The representatives were very helpful, quick and polite. I definitely recommend this branch. The vehicle was so clean when I picked it up and everything went extremely smooth. I was in and out when renting and when dropping off the vehicle. Thank you for your services Enterprise!
Name: J***** K****
Date: 2021-07-14 05:26:40
Rating: 5
Comment: After my accident, I was very appreciative of GEICOs policy to help me get into a rental quickly at Enterprise Rent-A Car! in Santa Maria, CA. Great customer service, fast, and easy!
Name: C****** P******
Date: 2021-07-03 16:17:11
Rating: 5
Comment: I love my Enterprise the branch manager Bay always takes such great care of me and my family. Weather with his knowledge of the vehicles he has available or his knowledge of how best to get to my destination. By renting from the Santa Maria Enterprise I figure I have saved over 500$ this year alone. thanks Bay
Name: R*** L****
Date: 2021-06-23 21:28:19
Rating: 2
Comment: Quick and speedy service. But the cars are not cleaned properly. Dirty cars.
Name: S**** M******
Date: 2021-06-18 16:40:58
Rating: 5
Comment: I never write reviews. But have had such great customer service, I had to write one for my local office. I live in Santa Maria. I am usually helped by same person. His name is Bay. Nothing but positive things to say about him. Always has smile and great attitude. Very helpful and efficient with check ins and returns. Appreciate seeing people going above and beyond in everything they do. Especially during Covid. Thanks Bay!
Name: K****** R** (****
Date: 2021-06-14 23:07:52
Rating: 5
Comment: Enterprise here in Santa Maria are very professional and hardworking. Even through this pandemic, they are helping people like me out. If you are looking for good rates and need to borrow a truck to haul feed or want to get away for weekend, take a look at Enterprise rental!
Name: D** R** M*********
Date: 2021-06-04 14:18:16
Rating: 2
Comment: I rent a lot of cars from Enterprise for business. The customer service is always great with the exception of the Corona franchise. Last week I rented from here. The vehicle upon delivery was dirty and they never fill it with gas. The car was not acceptable for business use. I felt like I was in a low-rider. They also had to bump me up to another car beforehand because they did not have an intermediate vehicle, or an SUV. While the employee engagement was good, this franchise needs some work to bring it up to Enterprise quality. This is not my first time at this franchise. I hope Enterprise management is listening.
Name: V******* B*****
Date: 2021-05-17 16:42:50
Rating: 3
Comment: I normally rent vehicles from Enterprise in Lompoc. I have never had an issue and they have been extremely helpful. The only issue is that the Lompoc location is not open on Saturdays so this time, I decided to rent from Santa Maria so I could return the vehicle on Saturday. The gentleman that rented me the vehicle had not noticed that the “low tire pressure” was on in the vehicle when he checked it before giving it to me. When I got in and noticed the light, before departing, I went inside to let him know. His reply? “Would you mind taking it to Jiffy Lube?” No common sense whatsoever in renting me another vehicle instead. I had to request it. I downgraded the vehicle type because there was no other vehicle available.I will not be renting from this location again in the future.
Name: b**** d*****
Date: 2021-04-30 00:09:53
Rating: 5
Comment: Wow what an amazing service Bay is awesome my truck got hit a week ago and the person who hit me is paying for my truck repair and car rental and Ive been willing to give these guys an exact date and Bay was so nice and just put my reservation on hold until I give him an actual date what Im awesome and mazing job they keep up the good work you should get a promotion I will see you soon thank you guys again
Name: E**** A*****
Date: 2021-04-16 02:59:23
Rating: 1
Comment: Horrible they gave my rental to other customer I ended up with no car
Name: D****** D*****
Date: 2021-04-09 17:43:10
Rating: 1
Comment: I gave 5 stars on my first rental experience on 03/25/2021. But after 4 days I signed in and become ab Enterprise Plus member and made a car reservation again for my dentist appointment in LA. So I made RESEVATION even CHECKED IN for READY PASS 3 days before car pick up. On the pick up time and date there was no car for me. It was HORRIBLE !! We even waited 30 minutes more, hoping for a car return to show up. SO Negative STAR.
Name: M***** O****
Date: 2021-03-18 15:25:27
Rating: 5
Comment: Very clean, employees were very friendly and helpful, reliable cars
Name: J**** W*******
Date: 2021-02-03 18:42:21
Rating: 5
Comment: Ylises made my rental experience with Enterprise 5 stars because of his professional positive friendly attitude and customer service, definitely would recommend to my family and friends for thier next rental. Keep up the great work!
Name: A**** A****
Date: 2021-01-25 01:28:10
Rating: 4
Comment: Their customer service is exceptional. The car I rented was not very clean and had worn carpet on the drivers side. Could have easily been fixed with some floor mats.
Name: B**** M****
Date: 2021-01-11 02:06:25
Rating: 1
Comment: I used booking.com for the reservation. The one-day car rental quote was $61. When I turned the car in the next day, Enterprise charged $124. The guy at the local facility had zero ability to answer a question, and said to call customer service. I called there, and got a horrible woman whonrefused to let me talk. She transferred me to escalatuon, and she refused to let me talk and then she hung up. I have called my bank and have filed a dispute as I have the original email showing the agreed upon rate. I will never use this @#$% company EVER AGAIN!!!
Name: K****** C****
Date: 2021-01-06 07:12:17
Rating: 3
Comment: 3 star because 3 different my daughter put deposit down on truck they took all 3 trucks and rented them out to someone else . Who hell does that? Leaving her hanging. They did not do anything to resolve it .
Name: J***** W****
Date: 2020-12-19 01:27:56
Rating: 2
Comment: Was way more expensive than I was expecting. They did bring some of the payments down but it was an initial shock.
Name: J*** H****
Date: 2020-11-25 16:04:04
Rating: 5
Comment: I was in and out very quickly staff was very helpful and friendly. All at a good price
Name: I*** C***** S*******
Date: 2020-11-11 20:17:31
Rating: 5
Comment: Super satisfied whit the service and all that great prices compared with others we were thinking about going to buy a car like the same we rented.
Name: C***** B******
Date: 2020-11-03 06:36:26
Rating: 1
Comment: I have rented from Enterprise several times over the years with great service! However the 2 times I’ve rented from this location have been horrible!! This time on the second day into my week rental I had 5 phones calls within 40 minutes to “remind me of my return date.”Then I call 5 days after return of vehicle, I dropped off to mechanic shop which I as what the agreement was,” just to see what the refund policy is for my deposit because I forgot to ask. They informed me they still haven’t picked up the vehicle which is sitting outside of the mechanic shop to wear anything could happen to it and I will still be held reliable and they let me know they would get it within the next couple days when they have time and then it will take 4 to 5 business days for me to get my deposit back after that if I would’ve known that I would’ve found transportation to go drop the vehicle off at their office instead of taking them up on their offer to drop it off at the shop and they will pick it up that evening. Besides the fact that the gentleman I spoke to was extremely rude and I had to tell him a few times over the name of the shop because he kept telling me the wrong shop that the vehicle was at I finally just hung up on him and called the shop myself and asked if the vehicle was still there and they confirmed it was that they had called enterprise as well to remind them to pick up the vehicle! This is the last time I will be returning to the Santa Maria location I have not advise anybody else to go to that location either.
Name: L* E**** W****
Date: 2020-10-26 14:18:08
Rating: 5
Comment: Staff was courteous and prompt. I appreciate and depend on the fact that they will pick me up and deliver me back to the auto shop when my car needs repair.
Name: W**** R*******
Date: 2020-10-20 04:24:36
Rating: 5
Comment: We had an unfortunate incident with a vehicle that was no fault of our local branch. Although we were six hours away, Luis made sure that we were taken care of.Once we arrived back in Santa Maria, Luis assured us that there would be no additional charges for our vehicle exchange from a different state.His customer service and ability to manage this via telephone was outstanding!
Name: t*** h*******
Date: 2020-10-15 03:22:53
Rating: 5
Comment: Always a good experience, always a better price than other rental places
Name: E******** S******
Date: 2020-10-14 14:59:39
Rating: 4
Comment: Great Service! However the vehicle was not to standard rental cleaniness. The car had dog hair on the head rest and seats.
Name: S****** F*****
Date: 2020-10-13 18:38:03
Rating: 4
Comment: The pandemic has spoiled the best feature of Enterprise, delivering the car to us at the sight of out rental car need!
Name: B***** M*********
Date: 2020-10-05 16:40:04
Rating: 5
Comment: Wonderful car. Was given a free upgrade. Love Enterprise car rental. Re-rented again today. Was given a free upgrade again. I cannot say how thankful I am for this this time. I was driving to SBA and at 3:30am I was forced to slam on the brakes because there was a man standing in the middle of the freeway. Due to the upgrade to the Chevy equinox I was able to stop without incident. Im afraid if I was driving the original car this would not have happened this way. So thankful to Enterprise. Always rent from them and always will. Cannot say thank you enough.
Name: M****** K*****
Date: 2020-09-01 13:23:37
Rating: 3
Comment: When We arrived to pick up our car, they didn’t have our model or the extra siriusxm that we paid for. They offered us a truck or minivan that was far from what we ordered. My boyfriend spotted a Jeep on site that was equivalent to what we ordered yet we had to pay extra. That’s unacceptable. We should have been able to get it for the first amount stated on their website.
Name: M*** B*****
Date: 2020-07-22 19:42:54
Rating: 5
Comment: I always rent my cars here. The staff is very friendly and resourceful. Do everything online beforehand and youre literally in and out.
Name: D***** M***
Date: 2020-07-22 18:03:22
Rating: 5
Comment: The employees at my local Enterprise rental car were extremely courteous, knowledgeable and helpful as they usually are. For this reason, I will only rent cars with this business and at this location.
Name: T** T
Date: 2020-07-19 03:42:49
Rating: 5
Comment: Great staff and service. Nice collection of cars to rent too.
Name: S**** H*****
Date: 2020-07-16 22:34:40
Rating: 1
Comment: The people were great but Enterprise NEVER gives me a compact car. So this time I returned the car and got exactly what I wanted from Budget.
Name: B****** L*****
Date: 2020-03-19 17:02:33
Rating: 5
Comment: Have rented a car here before. As always the staff is efficient, cheerful, and competent.
Name: K** B*********
Date: 2020-03-10 13:11:17
Rating: 2
Comment: The entire crew was fantastic.....the only issue I have Is that it was no gas in the car and because I rent quite often from Other agencies..... I am programmed to fill it back up yet ..... It’s ridiculous they give me no gas in the car it’s terrible ..... So of course I fill it up at the end and then looked at the rental agreement and remember they told me to bring it back empty which is virtually impossible......So I wasted $75 that’s why I’m giving a low rating
Name: V******* M* C******
Date: 2020-03-05 18:45:19
Rating: 5
Comment: The Staff are always attentive and amazing... I tried another car rental place, and i didnt feel welcomed as i do with Enterprise!!!
Name: W***** C*******
Date: 2020-03-05 13:41:34
Rating: 5
Comment: Customer service is top notch. They do everything possible to make sure your satisfied with your rental. Need more lot stock.
Name: R**** E*******
Date: 2020-02-05 16:12:49
Rating: 3
Comment: I had a very bad experience my first time renting from your enterprise in Santa Maria, CA. That time I walked away and cancelled my reservation. I gave it a try one time and this time the staff were nice, which I really appreciate. The only reason that I am scoring with a 3 star is because I had to request to get a car with gas tank full.There is no reason why I should have to get a rental car with a gas tank with only a quarter full. Every time that I rented a car is always full and I return it the same way. My problem is how can I return the car with quarter of a tank? how I am suppose to calculate it?I would suggest for all enterprise to just provide all customers with a full tank.
Name: C**** j
Date: 2019-10-23 15:44:55
Rating: 5
Comment: The Santa Maria Enterprise was great! They had the van there waiting for me when I got there, was pretty quick to get me out the door, and when I returned they dropped me off to work super fast. No complaints at all.
Name: J**** M*****
Date: 2019-10-09 09:56:20
Rating: 5
Comment: So helpful with my accident and getting me into a car right away. They were even able to hold my car for the next day because I work night shift. Savannah was the best!
Name: J***** G*******
Date: 2019-10-02 18:28:05
Rating: 2
Comment: Had a fair experience with this rentalI’ve used enterprise often.I was upgraded to a luxury car due my premium car not be available, not a big deal.Problem was after my trip. I was refueling the car and I noticed the rear tires were bald and the right rear tire was actually showing metal.Could have potentially been fatal for myself and others.I was very fortunate I made my journey safe and soundThis should be part of a safety checklist.I hope this helps you serve your customers better and gives them a since of security. Knowing the trip will be trouble-free and safe
Name: M****** F******
Date: 2019-09-27 05:17:32
Rating: 2
Comment: Made a reservation and still had to wait two hours for a car to become available. Then had to wait another 20 minutes so they could go air up the tire that was low on the back
Name: s********
Date: 2019-09-12 00:59:58
Rating: 5
Comment: Great service as usual. Easy to get reservation!.Clean cars, great economy, great discount too!Would greatly recommend for anyone needing a rental for the day, week, or month!A Happy Customer.Stella
Name: Y***** L****
Date: 2019-09-06 16:42:08
Rating: 5
Comment: Such awesome customer serviceThank you for making my trip so enjoyable. I had a great time with my grandchildren😉
Name: M**** K*********
Date: 2019-09-04 15:05:14
Rating: 5
Comment: I will like for the family that owns this Enterprise to let you know that John Pa.... is an awesome employee that it has made a differences in our renting life he is the reason that we keep coming back previously we used to rent cars from a different car renter and we were no happy now we are John is a great customer services representative thank you.
Name: J****** M****
Date: 2019-08-09 13:25:56
Rating: 5
Comment: Great job with everyone working at Enterprise everyone there did a fantastic job. The customer service was great even when the facility was full of people that just walked in. I highly recommend this place to all my friend and family, but just do everyone a big favor and book a reservation in advance.
Name: C**** W*******
Date: 2019-08-06 18:05:43
Rating: 5
Comment: Love the nice people at Enterprise Santa Maria. Great service.
Name: H****** W****
Date: 2019-08-03 00:29:30
Rating: 3
Comment: The price is decent but the wait is not. Two fridays in a row Ive waited for over 30 minutes for a vehicle I reserved. Not sure why you would call it a reservation when you have to wait for whatever is available. Should just be first come first serve. A least you can plan to not be in a hurry.
Name: G***** D* L* R***
Date: 2019-08-01 23:16:44
Rating: 1
Comment: Try to charge for dent I didnt do. This was a big Hassel to fix, and I will Never rent any car from them.
Name: F****** B*****
Date: 2019-08-01 17:56:27
Rating: 5
Comment: I am so pleased with the associates at my local Enterprise, always friendly and available to help....
Name: K** C**********
Date: 2019-07-08 19:00:07
Rating: 5
Comment: Very friendly and helpful staff. The only place I rent a car. They are the best in town
Name: M****** D****
Date: 2019-07-02 22:05:07
Rating: 5
Comment: Always great customer service. They are always willing to make sure you have a great experience and are helped out immediately
Name: T*** V***** T*** (***********
Date: 2019-06-14 22:20:04
Rating: 5
Comment: Rented a mustang from LAX and had a tire pick up some road debris today. After we took it in it was roughly 5 minutes before they had us in a replacement vehicle. A quick signature later and we were back to our vacation. Painless, easy definitely worth the money to rent from Enterprise. Well done guys.
Name: S***** C*****
Date: 2019-06-13 17:18:04
Rating: 5
Comment: Its always a pleasure renting a car from Brian good man takes good care of you...! 😊 + ⬆
Name: M****** L****
Date: 2019-06-12 16:41:37
Rating: 5
Comment: The staff at this location is always very friendly, enthusiastic and motivated to provide good customer service to my co-workers and myself.
Name: T*** S*******
Date: 2019-06-07 18:46:00
Rating: 5
Comment: Excellent customer service, reasonable prices. Kellen is great!!
Name: T**** P****
Date: 2019-05-11 01:00:16
Rating: 1
Comment: I was headed on a field trip with ten 12-14 year old boys when the other driver got sick and could not make it. This was at 4pm on a Friday and we were leaving at 7:30 Saturday. I had to go to physical therapy so I called my husband and asked him to see if he could rent a van. The contact number automatically directs you to a reservation line. My husband called Enterprise they said they had one available but they closed at 6. He reserved even got a reservation confirmation number and he had given them all his and my current information. I got out of my appointment and rushed there only to be told they did not have and it was not their fault they had tried calling. There were no missed calls or voicemails on mine or my husbands phone. No apologies when I said what happened. No resolution or apologies when my husband called the reservation line to complain. If they had just told us sooner we could have tried other places but most other places also closed at 6. The customer service was terrible!!!! Will not use them again.Update 5/10 If you look below they responded that they would be happy to look into it. I e-mailed with a copy of the reservation email and a week later they responded Thank you for choosing Enterprise for your car rental needs! My name is Ashley. I will be happy to help you today. I have sent this case to upper management for you. You will be contacted soon.Please let me know if I can be of further assistance. Have a wonderful day!Sounds great right? That was on 4/28 it is now 5/10 and I still not have heard anything else.
Name: J****
Date: 2019-04-14 04:18:38
Rating: 5
Comment: Great Customer Service. I cant remember the name of the young lady who served me but I will never forget the above and beyond customer service she gave. I drive a hybrid for work and had to get some repairs. While going to look at the car I was renting she noticed a hybrid rental had just came in and she went and got it ready for me. I drive a lot so this saved me a lot of gas. Thank you!!!
Name: E**** H*******
Date: 2019-04-01 19:32:08
Rating: 5
Comment: Best auto rental experience that I have ever had.
Name: M** B** V*********
Date: 2019-03-31 22:32:44
Rating: 5
Comment: Very nice and easy to deal with. They called the day before to let me know my selected vehicle was not available. They asked how many passengers I needed space for, and I told them 6 people with luggage. I was given a very nice Chevy Tahoe, with seating for 7 and luggage space for 2...we made it work, but it was very cramped for the 4 hour drive we had - both ways!
Name: R****** G*******
Date: 2019-03-28 02:30:33
Rating: 5
Comment: From the start till the end was Great! The car I was given was a versa.. Drive was great and the service was great, Will BW going back for another rental
Name: B*********** N*****
Date: 2019-03-08 07:20:19
Rating: 5
Comment: Exceptional service with friendly and caring staff that goes out of their way to provide excellent customer service. Andrea and her team are wonderful which is why I come back time and time again. Traveling as much as I do on business, i have encountered many car rental places, but nothing has compared to the great service that is provided here at the Broadway Enterprise. This is where I refer and send my clients to. Thank you for all that you do to make my rentals a great experience. I would highly recommend this enterprise for your wonderful customer service experience.
Name: C******** S*****
Date: 2019-03-07 23:18:31
Rating: 5
Comment: Always professional, personable and kind. I rent from Enterprise every time I need a car. Thank you for your service!
Name: G*** D*****
Date: 2019-03-06 17:11:36
Rating: 4
Comment: Fabulous service! I needed a ride to and from my car and this was provided in the most timely and friendly manner.
Name: R***** C*******
Date: 2019-03-06 13:35:33
Rating: 5
Comment: Always get fast and efficient service. Very courteous and friendly with hassle free . Would always recommend to a friend..
Name: J**** W*****
Date: 2019-01-17 19:26:00
Rating: 5
Comment: I love Enteprise, the staff at S Broadway are wonderful, when I told them that the vehicle had some dings in it that we missed at intial check of the car, and had a bad a smell of someone that had soked in it, they asked if I wanted to change, John, Andrea, and the rest are great, same way at check in great people
Name: E* D****
Date: 2019-01-05 13:57:30
Rating: 5
Comment: Very friendly and knowledgeable staff.Wait time was minimum.Vehicle in perfect condition and clean.
Name: B*** S*********
Date: 2018-12-17 19:22:30
Rating: 5
Comment: Enterprise Rent-A-Car was very courteous helpful all around good service could not be happier
Name: M*** H*******
Date: 2018-11-18 00:57:37
Rating: 3
Comment: Very polite despite being really busy and jockeying half a dozen vehicles & customers around in a 20 minute period. Everyone stayed really calm.
Name: J** L***
Date: 2018-11-14 18:40:36
Rating: 5
Comment: Cash and Morgan did everything within their power to make the rental process as smooth as possible. Great customer service.
Name: A***** C***
Date: 2018-11-05 00:57:06
Rating: 5
Comment: This place is busy, but the staff have always been excellent and professional.
Name: H****** H
Date: 2018-10-30 06:26:39
Rating: 2
Comment: I rent from Enterprise nearly weekly (have rented 100+ days this year) and this location needs some work, I think. The vehicle we had rented from SF area worked great until a tire pressure alarm went off in the vehicle. After adding air to all tires, the light and alarm would sound even after 20 miles of driving post-air fill. So we brought it to the nearest Enterprise (in Santa Maria).We were given a replacement after asking but there were issues that together made for a less than reasonable exchange. There was some awkwardness when phone was answered while I was mid-sentence of explaining our situation. We were told 15 minute wait for replacement car which ended up being nearly 30 minutes for a car that had been sitting there since we arrived (we parked next to it upon arrival). Others were helped before us that arrived later with similar issue (leaking oil) and were given a replacement car immediately (I can only assume because insurance was covering their rental vs mine was a personal rental).Most importantly the long wait for the car that was there the whole time was was also dirty inside and out. Very muddy outside, crumbs, trash and wrappers in the car, and dirt/powder on the dash/center console.I.e. it hadnt been touched since the last driver. I then noticed their back lot was full (some cars with water droplets from being freshly cleaned). It made no sense.Definitely expect higher quality and at the very least apologies for the inconvenience, not a dirty replacement for something that was out of our control. We could have easily received the same insurance-claim car that was instead given to someone else while we were waiting or any other of the clean ones pictured here. I know you guys can do better than this as all other Enterprise locations I rent from provide clean cars with great service. Why did I receive a dirty car as replacement for a faulty one? Why was I helped after those that arrived after me, even with similar issues?
Name: C******* C*******
Date: 2018-10-19 14:09:36
Rating: 1
Comment: There is a reason this location received an F with the Better Business Bureau®. This one star is being quite generous!Friday I rented a car. It was dirty, very dirty. I was in a hurry so I just turned the windshield wipers on and squirted it so I could at least see a little better as I drove off. Already unhappy with them not keeping their word with the rate they quoted me the week before when I made the reservation. (Liars)Monday, 10/15/2018, when I returned the vehicle, I was pretty set on this being my last time renting from this location. As I was awaiting my ride back, assistant manager Peter asked if I was satisfied. I told the truth, he asked to speak to me outside. I did. He thanked me for honesty and offered a daily flat rate somewhat comparable to the location I previously rented from regularly. His goal, as stated, was to keep me as a lifetime customer... We booked the reservation for 8 am that Friday, 10/19/2018 and I told him I would continue booking from them.Thursday,10/18/2018, evening, around 6:40 pm (after hours) I got a call from Peter. He was very apologetic and said he could not honor the reservation or the rate he gave me and was disciplined by his area manager, David Wheeler, as a result. To make things worse, he said not only could he not honor the discount, he was not able to honor the rental at all, not even at market rate.I asked why. He said because his manager insisted I used a debit card when renting the car. Confused, I asked him to explain, I used a credit card. He said David Wheeler insisted it was a debit card and that I was not able to produce proof of residence to rent from that facility, which is a requirement when renting with a debit card. Again, I explained it was not a debit card. I only use credit. That was a master card credit card. He said he tried to explain the same, as that is what his understanding was as well...I told him how upset and disappointed I was because I had an 8 am reservation, 9 and 11 am appointments and they just called me after hours, the night before to drop this bomb on me. I asked why they didnt notify me earlier? Why the night before when there is not much I can do about it? It would have been easier for me to have rented from another location in another city had I been advised of this situation earlier that day or even days prior. So now I was stuck.Peter apologized again, and said he tried to explain how I had just survived a pretty traumatic incident making me have to flee my home, thus the reason I was there in the first place. I should not have had to provide any proof of local residency because I rented from a credit card. The rate he quoted was higher, but comparable to what I paid at the previous Enterprise (which is also within their same region by the way) for the purpose of keeping me as a customer, and Dave Wheeler chose to take disciplinary action against him and leaving him with the task of bring the one to break the news to me.I have to say, they totally have things super backwards...The rates being as high as they are, one would think they would be a little more on top of their game.One thing I can say about Peter is that at least he had the balls enough to be straight up with me about what happened. The lady manager I interacted with my first time, the week prior, gave me a rate, and when I came to pick up the car, she totally flipped it on me and made it appear as if it never happened. I felt like I was in a twilight zone. She said that rate was too low. But that is what you said you would do, I argued from her lips to Gods ears.Look, make sure you get whatever they say in writing, or record it or something. These people cant be trusted. I have been a faithful customer and invested thousands of dollars in car rentals with this company for this to happen... One companys trashed customer is anothers treasure! I look forward to taking my business else where! No more Enterprise for me. At least not this location.
Name: T***** T*****
Date: 2018-10-03 13:14:54
Rating: 5
Comment: This Enterprise location is fast, efficient and friendly. I had plenty of cars to choose from and help with the Bluetooth. I will be back again.
Name: R*** F*****
Date: 2018-08-03 02:09:17
Rating: 5
Comment: Always first-rate service, always going beyond to make sure youre satisfied.
Name: S****** W******
Date: 2018-07-13 15:00:45
Rating: 5
Comment: The service was quick and friendly. The vehicle was also top notch. As far as Car Rental Services go this place is great.
Name: d**** f******
Date: 2018-06-23 00:18:15
Rating: 5
Comment: Love this place to rent a car. Staff very professional but friendly.
Name: M***** C******
Date: 2018-05-26 19:28:50
Rating: 5
Comment: As always, the Customer Service is excellent. Slow day so I got a beautiful upgrade at a reasonable price too!
Name: N********** P*******
Date: 2018-05-18 20:40:31
Rating: 1
Comment: A car was rented for me to drive to a recording session with my band. We are not hobbyists. The customer service, general comprehension of, anything... Beyond disgusting. I wish those girls a lifetime behind a car rental counter... :you started costing me money.. At 4 PM Pacific. I will not permit policy intended to sell security devices to banks in the guise of extra security for the cardholder to defeat reason again.
Name: C
Date: 2018-04-30 05:02:11
Rating: 1
Comment: My insurance company sent a reservation this past Thursday(4-26-18) because I was in a car accident. I called and was put on hold for 10 mins and then this girl answered and said if I could hold. I told her I was already on hold prior to her answering the phone. She said let me get your name and number, I’ll give you call back so I gave her my information. Never got a call back from her. I missed my sons surgery appointment in LA. I had to be there at 4am (4-27-18). I call as soon as they opened and asked to speak to the manager and I told him what had happened. All he said was that it wasn’t his problem and that they get busy . (He was in the tone of voice like I don’t care). I told him he should talk to his employees about following up again on customers that they take information from. So he started to yell at me over the phone. I hunged up on him, I Called my insurance to switch me rental companies. I explained what happened and they said they were going to file a report. Luckily another company was able to take care of us and treat us rite.
Name: G****** J R*****
Date: 2018-04-24 03:21:20
Rating: 1
Comment: Two weeks ago my car insurance paid and reserved a rental from this company while my truck was getting repaired. The insurance paid for the rental, I only had to pay $ 50 deposit and was given the option to get full coverage on the vehicle which I did and paid $35 for that.The lady then told me I would get the remaining of my deposit after my truck was done and return the rental.It took 12 days for my truck to get repaired.I returned the rental and Couple days later I check my account expecting the rest of my deposit to just find out that they withdrew almost $500 from my account without my authorization. I had to go in person and get an explanation, I was told that I was paying $35 daily on insurance and not $35 the whole span while my truck was getting repaired.I received some of my money back but still, this was no misunderstanding . This company has to be really clear when offering their insurance options. Invest in a good bilingual employee please.
Name: A**** W****
Date: 2018-04-09 17:51:13
Rating: 4
Comment: Very quick in and out. The staff were professional and had a great car ready for me.
Name: D****** S*****
Date: 2018-04-06 09:04:32
Rating: 4
Comment: Very professional staff and cars are all clean and well taken care of
Name: B**** L*****
Date: 2018-02-28 17:25:09
Rating: 5
Comment: The service was amazing from the front desk the car they gave me was amazing the gas was amazing four days full tank of gas last me and the car drove vrrrrry naaasss
Name: e* c***
Date: 2018-02-08 05:03:17
Rating: 5
Comment: Enterprise is the only car rental company I use for business and personal use. A representative by the name of Lindsey assisted me and was extremely courteous, professional, friendly and helpful getting me out the doors and into my vehicle. This is just one of my many pleasant visits to the Santa Maria branch.
Name: J*** S**
Date: 2018-02-04 15:29:57
Rating: 5
Comment: Perfect service!!!!Vehicle is nice condition to driving.I love it. Many thanks...
Name: G**** W*****
Date: 2018-01-28 17:57:21
Rating: 5
Comment: On a monthly basis I rent a car from the Santa Maria branch office. Each time I have had the pleasure to interact with wonderful staff that are professional and very service oriented. I really appreciate their attentiveness and great customer service since I am away from my home in San Diego. Thank you to Enterprise for having such a wonderful team of employees :O)!!!!
Name: B******** D*****
Date: 2018-01-24 20:37:28
Rating: 4
Comment: Very friendly and professional, however I have experienced quite a wait getting a car after Ive already made a reservation. This had caused me miss appointments, etc. I have always been told that my deposit would be $200, when I get there its higher than expected. I have had quite a few inconveniences but your staff there is awesome!!! Despite some of the inconvenience they are definitely a 5 star in my eyes. Thank you Angie, Antoine, Amber, Kimberly, Alphonse, Lauren, and if I didnt mention your name, I apologize and thank you too. You all are a great staff!!! Awesome job Broadway Location!!!
Name: V******* N***** B*****
Date: 2018-01-19 17:57:35
Rating: 4
Comment: Inventory was severely limited so I ended up paying 3x what I had expected from my research on the website that morning. He gave me a decent discount. The vehicle was luxurious but needed washer fluid and the notification went off all the time. Customer service was fast and friendly. Do be patient with phone calls as there is usually only one person in the front office. I will definitely rent from them again but hopefully Ill be able to make a reservation ahead of time. I love that they give you a ride home so one can leave the kids with a partner.
Name: G*** L*****
Date: 2018-01-12 14:56:57
Rating: 5
Comment: Enterprise Rent-A-Car at this location is always extremely friendly and helpful and goes out of their way to make sure that your car rental is a great experience
Name: e*** g********
Date: 2017-12-19 22:52:00
Rating: 5
Comment: Lauren and Alphonse are awesome. I rent a lot of vehicles - I keep coming back to Enterprise.
Name: M****** G*******
Date: 2017-12-06 16:35:43
Rating: 5
Comment: Amazing service! Always very helpful and professional. Will recommend to friends and family. Definitely a 5 star for Lompoc location.
Name: D**** T*****
Date: 2017-10-13 18:22:33
Rating: 5
Comment: Kimberly, at Enterprise is amazing. Do yourself a favor, avoid frustration, dont go to Budget. Go to Enterprise. 10 minutes and I was ready to go. Whereas, with Budget, I was forced to reserve three times in one morning, which still ended with no rental car. Enterprise, youre my new rental place.
Name: L**** L****
Date: 2017-10-03 16:20:35
Rating: 5
Comment: They spent a lot of time getting me the right ride and had a great follow through.
Name: J***** L****
Date: 2017-09-26 20:14:39
Rating: 5
Comment: Very accommodating, will use them for my vehicle rental needs again
Name: K** P*****
Date: 2017-09-01 22:31:38
Rating: 2
Comment: Did not let me know what all i needed to take with me so i had to return home for mail with my name and address. Cause me to miss my job interview.
Name: L** H****
Date: 2017-08-09 21:32:21
Rating: 5
Comment: We rented a mini van to haul our bikes with us as we traveled through Oregon, Washington and Idaho. The mini van performed flawlessly throughout our 1700 mile journey. Enterprise had the vehicle ready for us as promised and I was very pleased with their customer service.
Name: J**** V************
Date: 2017-07-25 19:54:20
Rating: 5
Comment: They are far and away the best rental agency. No need to even look elsewhere.
Name: C**** O***
Date: 2017-07-14 00:19:21
Rating: 5
Comment: The team at this location was great. Our truck broke down while on a mini vacation and the car dealership recommended this location for our needs. Amber greeted us with a smile and tried to accommodate our needs with the available inventory that she had at the moment...mind you it was 15 minutes before they closed on a Friday night. Amber never let you feel like it was the end of their day. I have rented from other Enterprise locations in the past and have been treated the same at all. Professional yet humble. I would recommend this location.
Name: L**** F*******
Date: 2017-06-21 18:21:11
Rating: 5
Comment: Super helpful and knowledgeable. Location is weird to get in/out of but thats a payable price for good quality of service.
Name: S**** J********
Date: 2017-05-24 13:24:03
Rating: 5
Comment: Awesome! Reserved online, Antoine gave 110% customer service, upgraded me w/o me asking. Will receive a discount next time I rent for a minor complaint about the car. I hadnt used Enterprise for a long time and Im glad the customer service is still the best!
Name: D**** M******
Date: 2017-05-11 16:25:42
Rating: 1
Comment: I had a reservation to rent a car on friday at 5pm I got there at 4:45 they found my reservation BUT informed me they did not have a car for me!!! My reservation was basically useless they told me. ISNT THAT WHAT THEY DO RENT CARS???? They told me they would call me in about an hour to hopefully have a car for me. They never called and when I called them they informed me they did NOT have a car nor would they have one the next day for me!! HORRIBLE customer service! DONT RENT a car from this place if you are planning on going on a trip, they ruined mine, I was planning on going to Manhatten Beach for three days. Luckily I was able to rent a car at the last minute elsewhere
Name: L***** N****
Date: 2017-04-11 21:56:04
Rating: 1
Comment: My father rented a truck for 9 hours and was charged $390.41 plus fuel from Santa Maria to Anaheim (226 miles). He called twice for an explanation and no return calls. He wrote and faxed a letter to this branch and after 28 days he has not received a response. Customer service is horrible. This is the worst experience visiting the happiest place on earth.
Name: M****** C******
Date: 2017-04-08 18:50:14
Rating: 1
Comment: So I came here with a reservation for a car pick up. I have been in here for 55 minutes and I am still waiting to get the car that I had reserved.
Name: M***** O*****
Date: 2017-04-06 16:12:28
Rating: 4
Comment: Have had great service, except one time when manager was talking down on employee for letting us in 5 min before they opened. But overall service was good
Name: J**** N***
Date: 2017-04-03 16:10:50
Rating: 5
Comment: All the ladies we have met coming here have always been very helpful & friendly. Rachel, Angie, Andrea & Amber they are the best
Name: E*** M******
Date: 2017-03-23 03:15:53
Rating: 4
Comment: The staff were excellent when I picked up and dropped off the rental. Give these people a raise or promotion ASAP. ✌️️
Name: R****** R********
Date: 2017-03-16 19:42:36
Rating: 4
Comment: Great experience. all friendly and helpful. The only reason I would not give a 5 star is because my flight arrived 45 minutes and they would not wait for my arrival at the airport. the office at Broadway I would give them 5 stars any time.
Name: J** C******
Date: 2017-01-18 02:05:09
Rating: 5
Comment: Have been going to enterprise since the 70s never a bad experience. Dealing get with cars, can have glitchs but they have handled them efficiently
Name: r*** c****** q******* c*******
Date: 2017-01-06 21:10:49
Rating: 5
Comment: The people working in office and front desk are so amazing....I will definitely be renting again
Name: a**** b******
Date: 2017-01-05 02:21:08
Rating: 5
Comment: Best in town. All their personnel are helpful and professional. The cars are younger, newer, low mileage units.
Name: D***** K****
Date: 2016-12-26 17:29:24
Rating: 4
Comment: Great service but cant specify the car youwant, I like Camrys and Nissans. The last FordFusion my wife rented was junk. The tranmission sounded like it was coming apart. No other business works like this, if you want Ben and Jerrys Ice Cream and the cashier gives you Spring field Vanilla you would not be happy.
Name: R**** R*** M*****
Date: 2016-10-26 03:19:07
Rating: 4
Comment: The staff at the Broadway office are always happy and ready to serve you it seems like when you always walk in they have a smile on their face and theyre quick to help you out and get you going, I would highly recommend this office for your rental needs, they certainly have been kind and generous and helpful to me.
Name: M****** M*****
Date: 2016-10-13 13:14:28
Rating: 5
Comment: Fast easy and reliable. Everyone very friendly no complaints. Returning customer Enterprise on Broadway
Name: M*** N**** R****
Date: 2016-09-29 17:26:52
Rating: 2
Comment: I do a lot of repeat business with this center and really WANT to like them and be happy, but it is getting tougher and tougher...and more and more frustrating.I had an issue with a rental and the manager immediately offered me a free 2-class upgrade on my next rental. That was nice, but when I showed up only a few days later for my next rental—they didnt upgrade me (not available). Definitely leave you feeling that the free upgrade offer is just a way to appease and make you go away when there was an issue.When I made the second rental, I said I dont care what kind of vehicle, as long as theres blue tooth. The car I got had no blue tooth. I point this out. Response: not available.Lately (and suddenly), when I pick up a car, theyre not providing it gassed up—only a quarter of a tank. Their remark is well, you only have to refill it to a quarter of a tank. When I have to drive ~150–200 miles in a different car every time, how do I know how much gas I have to put in????Ive become so frustrated with the lack of follow through and sloppy execution that I think I have to go somewhere else, despite the fact it will cost more. :(
Name: M****** C*****
Date: 2016-09-23 16:06:03
Rating: 5
Comment: Never had a bad experience..........I have worked with Nolan several times and am always happy. Staff is very friendly and always helpful with any questions I have. Wont go anywhere else
Name: M*** J*******
Date: 2016-06-27 21:39:34
Rating: 5
Comment: I have never been disappointed with Enterprise! It is the only car rental company I ever use.
Name: S** C**********
Date: 2016-03-19 21:00:09
Rating: 5
Comment: Although I have rented from Enterprise in many locations, this was my first experience with Santa Maria Enterprise, and I was pleased to find that they uphold the high standards of their parent company.
Name: K**** L*** C********* L***
Date: 2016-02-25 03:03:09
Rating: 4
Comment: The staff is always polite and helpful. they always makeconversation. Really enjoy renting from the -santa-maria- enterprise.
Name: M**** A***************
Date: 2016-02-23 15:16:55
Rating: 5
Comment: I love Enterprise. They offer very good customer service, the staff is highly courteous and professional, they offer pick up service and they dont rely on good credit to rent out cars. I have a friend who was turned down from another company (Avis, I believe), because he doesnt have good credit at this time---thats ridiculous in my opinion. There are hard working people out there who are honest and responsible but have had a bad streak of luck and for a rental car company to contribute to their financial oppression, that is pretty bad. Not Enterprise, they are good all the way around.
Name: J** W
Date: 2016-02-23 05:02:21
Rating: 5
Comment: Friendly and helpful staff. Good prices compared to the competition. Great selection of cars
Name: P****** D*****
Date: 2015-08-06 14:28:36
Rating: 5
Comment: Enterprise is the only car rental company that I use. They have always provided excellent customer service.
Name: N*** H********
Date: 2015-08-03 17:35:52
Rating: 5
Comment: I used to always rent from Avis, Never again. For the past few years I have gone with enterprise and have been fairly happy. The 250 deposit was a bit steep and due to that there were a few time I was unable to rent. But now its only the cost or the rental and a 100 deposit which again is a bit steep, but it gives me a little more wiggle room. Now Avis only charges the cost of the rental with no deposit needed, BUT they do a credit check. I have not built any credit, and I will never get a credit card as the interest will kill you, and if you cant pay the bill.......... Thats how people get in debt, and I have enough debt for the trucking school i went to But over all I am fairly happy with enterprise. Now only if the rates were lower and maybe a free day or two on a rental, Then I would be Very happy. I would love to work for enterprise as an employee too.
Name: E***** L****
Date: 2015-03-05 00:08:58
Rating: 5
Comment: I love Enterprise Rent A Car and the awesome Customer Service they always provide. I have used them a lot in the past and for my old job where I worked because we had an account with them and they always were great and professional. I needed to go out of state on an emergency and I only have a prepaid card and no other rental car places in the area would except it! I was very upset and the last company I spoke with said no one will rent to me. I called Enterprise and asked them if they rent with a prepaid card and Robert said yes! I was so happy and went it and got a truck and was able to go where I needed to go! They are awesome and I will never rent from another company again!!!! Even if my insurance tries to refer me some where else. I will stay loyal to them because of their great customer service!!!
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Name: N****** R***
Date: 2024-07-03 21:00:17
Rating: 5
Comment: I made my reservation online. When I showed up they didnt have the car that I originally selected but they let me pick whatever I wanted from the lot for the same price! I thought that was pretty cool! I love my local Enterprise everyone is nice and I always feel taken care of.