Enterprise Rent-A-Car

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Name: J**** V*******
Date: 2024-06-30 18:07:04
Rating: 1
Comment: Reserved a vehicle and on the day of pick up was told they didnt have it. Offered something not equivalent and told my reservation was not enough to cover the price of the replacement vehicle. Our Costco based quoted price was ridiculous according to Will. The employees were absolutely no help at all. Horrible customer service. Zero stars.....

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Name: J***** G****
Date: 2024-06-28 17:46:47
Rating: 3
Comment: 1starAssistant manager Takora here is very rude and argumentative. She refers to enterprise vehicles and insurances as hers! Which one of “my vehicles” will you like to rentYou are refusing “my insurance”… she treats the rates the same way. I booked at a rate online and she stated since it wasn’t 48hrs she doesn’t have to honor the rate and gave me a smaller vehicle for twice the price! Horrible customer service! She wanted to give a rate other than what I booked for. When I requested to speak with a manager she said he was busy and was only giving me 3-5 minutes before giving the last vehicle away!Friends and family had the same horrible Experience .After reading other reviews I see others are having the same exact issue. Takora needs to be looked into!A few months back Takora refused to honor a weekly rate. They insisted on me paying a daily rate for a total of over 500 when weekly rates are 275 for the vehicle.5 stars for the manager!Had to do an update 06-27-24I had the opportunity to speak with an actual manager who was very professional, understanding, and informative about policies… Customer service was a lot better!!!Thank you for being able to assist

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Name: C****** M*****
Date: 2024-06-28 15:42:22
Rating: 5
Comment: I always rent from them. Great service, no hassle

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Name: J****** S******
Date: 2024-06-27 01:40:01
Rating: 2
Comment: Victorville, Ca. I did give them a 2 instead of a 5 because when I rented from them last time in Victorville, Ca, I reserved an 8 seater for 170 for 2 days. I asked the sales associates if they had bigger cars. They showed me a 15 seater van and said it goes for 250 but she can give it to me for 170 a day. I told her no because I have an 8 seater for 2 days for 170 even. Then she gave me an 8 seater SUV and charged me an extra 80 dollars because THEY didnt have the 8 seater I reserved but had an upgrade one. This is their way to rip you off. First off, I reserved this car a week ago and that is not my problem that Enterprise did not save my 8 seater and 2nd of all, she was able to price drop a van from 250 to 170 but could NOT price drop this 8 seater. My total came out to 250 dollars. A whole 80 dollar difference. Just because you reserve a car, they DO NOT guarantee their price or cars. She could have gave me the SUV for 170 just like I reserved but she was mad because she washed the van, pulled it to the front and I did not want it. We did not walk around the car to look for damages. She asked for my insurance and my debit card AND THAT WAS IT. Usually I have good customer service but this time, I did not. When you walk in, you are NOT greeted by the manager that sits in the front on the computer. The wait is an hour or more just to get your car. Definitely needs new management.

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Name: G**********
Date: 2024-06-24 20:31:00
Rating: 3
Comment: The online site needs to be updated bc I asked for transportation to pick up my rental on the weekend, but it never arrived. I didn’t know that the rental facility in Victorville doesn’t provide shuttle services on weekends. I didn’t find out until someone drove me there. I’m also disgusted that I modified my rental and was charged an extra $137.00. Instead of them deducting it from my $300 deposit I had on file, they wanted me to charge the card again upfront! Needless to say they had frozen all of the available cash that was on the credit card. They should be more transparent with their policies so we won’t get the short end of the deal with hidden fees and services they no longer provide.

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Name: E****** M*
Date: 2024-06-18 15:56:32
Rating: 5
Comment: I enjoyed the selection of vehicles and the help from enterprise team! Thank you enterprise.

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Name: T*** E******
Date: 2024-06-18 03:31:44
Rating: 2
Comment: Not very happy car was not very clean and they charged me more then what my conformation said and basically said they had no compact cars that I reserved and this is the second time this place did this to me!

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Name: D**** B**********
Date: 2024-06-15 19:59:30
Rating: 5
Comment: We were in a pinch for a rental car, and your team helped relieve the stress of our situation. Thank you.Keida White was so friendly and helpful. I needed a vehicle that could hold 2 wheelchairs and she was so patient with us. Thank you!

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Name: a** t*******
Date: 2024-06-12 17:12:24
Rating: 1
Comment: This place still using the oldest strick in the books. You rent a car online for 7 passengers and they show you a car for 6 passengers so that you dont have another choice but to upgrade.

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Name: M**** M******
Date: 2024-06-04 15:15:23
Rating: 4
Comment: Good overall, have rented from them a few times this year so far. Only had a major issue with one car (Ford Escape w/Ecoboost 3 cyl), didnt have enough HP & TQ to continuously climb a major incline mountain rd. Enterprise gladly swapped out the vehicle for us for something more appropriate to continue my trip.

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Name: j*****
Date: 2024-06-01 20:50:11
Rating: 2
Comment: I waited 90 minutes to receive vehicle. First they told me it was ready then said, well not yours but this one is for an upcharge. I said no and they said mine needed to be washed. Then made me wait another 30 minutes. Horrible business practice. They are little hustlers. Shameful.

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Name: S******* N***
Date: 2024-05-31 21:55:52
Rating: 1
Comment: Walked in and no one helped me for at least 15 minutes. Then was told the rental car section is around the corner. Told the guy I had a reservation he cut me off and was very rude. Told us we had an hour wait and to take it up with the other customers. So thats when he told me that he wont rent to us. Very disrespectful. It was all methed up. Long story short rented with avis got a car within 15 minutes no wait no rude customer service. Now we are on our way! GO AVIS!!!!!!

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Name: S****** S**********
Date: 2024-05-31 00:25:30
Rating: 1
Comment: Reservations are not honored and the employees show no empathy. I have given them several chances to revendicate just to be disappointed again.

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Name: M*** D****
Date: 2024-05-30 13:08:47
Rating: 5
Comment: Everyone here was really amazing! They were busy, but I never felt rushed, all of my questions were answered and we were treated as valued guests. Excellent customer service!

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Name: J** V*****
Date: 2024-05-28 15:32:59
Rating: 1
Comment: Ive never waited so long in my life to rent a car. Huge line and only one person working the desk. Go elsewhere if you can

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Name: L**** W*********
Date: 2024-05-23 19:01:48
Rating: 4
Comment: Great service, Even as offering accommodations because they did not have my chosen vehicle in stock.

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Name: T**** T
Date: 2024-05-16 17:33:47
Rating: 5
Comment: The staff is really friendly I had no problems with my experience. Great respect from the time I checked in as well as at my return.

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Name: F***** P
Date: 2024-05-15 12:49:07
Rating: 1
Comment: Horrible service at the victorville location!! Reserved a van 2 weeks in advance, followed up twice the week before the pick up day, (employees need training on phone etiquette by the way) the store closes at 6pm - I arrive at 5 and Im told the van has a recall so there is no van. So you couldnt tell me that when we talked earlier on the phone????? If you are planning a special trip. I would use budget or avis in apple Valley. I dont have enough time to tell you how horrible the service and staff are!!Lots of talking amount staff, gossiping about other employees....very unprofessional run. Needs new management, chaos every where

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Name: J**** O*****
Date: 2024-05-14 17:01:23
Rating: 5
Comment: Its a good place to rent or buy.Me,being a driver for Enterprise itself. The location is great. You have access to truck and car rental. Plus, if you are looking for a new used car purchase. Each dept. They Are in the same building.

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Name: J**** M* N****
Date: 2024-05-14 05:53:45
Rating: 5
Comment: Great job no issues with pick up or drop off

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Name: T****** s******
Date: 2024-05-13 21:57:51
Rating: 1
Comment: Do NOT rent from them. I rented a car as a one way from Las Vegas Airport and returned it to Victorville on Civic Dr. First off I was not notified that they had relocated so I went to the old location with plenty of time to drop off the car before they closed. I kept calling the number and no one was answering. I ended having to keep the car another day so of course I was charged for a day and it was not my fault. That is not the part of why Im giving 1 star. Two months later... I get an email from the RECOVERY department saying that I had damaged the car. The car definitely was not damaged and we did a walk around upon the return of the car and everything was fine when I returned the car. I called Las Vegas Enterprise and Enterprise customer service and they did not see anything under my account stating such thing. I also learned that I had not received my deposit back when I returned the car. I also spoke to the recovery department and they are doing an investigation and dispute. I have no idea what this rental place is trying to pull but its not ok. Do NOT give them your money.

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Name: J**** T*****
Date: 2024-05-09 22:37:51
Rating: 5
Comment: Fast, friendly, reliable, clear communication, clean cars, lots of options if you need it… what more could you ask for?

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Name: L****** A******
Date: 2024-05-09 16:00:07
Rating: 4
Comment: Had a good rental just didn’t like the attitudes of all the employees.

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Name: G*** D* J****
Date: 2024-05-07 15:59:41
Rating: 5
Comment: Good customer service. Friendly staff.

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Name: G***** G
Date: 2024-05-04 01:25:47
Rating: 1
Comment: If I could put 0 stars I would! Pls save yourself some time and DO NOT rent from them. I booked a reservation for a suv a week in advance put all my information including payment online for a faster check out, called a day before to make sure everything was good was told I needed my source of payment ID and insurance … I got to the place the day of rental and was told they can not fulfill my reservation due to not having a credit card only debit. I told her to charge the full amount that she needed on my debit card then she came out with I needed 2 utilities under my name? I don’t understand why I wasn’t explained this over the phone this lady was very rude about it even asking how far I live why did she care? I asked to speak to a manager she said she was it and I said oh wow after this another unprofessional worker started laughing in my face! I understand rules are rules but there is ways to treat your customers and laughing is not one of them! This place needs to train their workers on customer service and explaining the needs to rent a suv! Never have I had such WORSE experience

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Name: L*** I*****
Date: 2024-05-02 13:33:12
Rating: 5
Comment: I have rented from Enterprise for years. I have always gotten excellent service, This last time was no different. Everyone was friendly and courteous and helpful. Thank you.

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Name: S****** B****
Date: 2024-05-02 13:13:04
Rating: 1
Comment: I rented a truck and it had mechanical issues and would not start. I called the office and one of the managers her name is Key was rude and hung up on me. I couldn’t pick up my kids from school.

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Name: D**** D*** O****
Date: 2024-05-01 03:47:36
Rating: 5
Comment: Big Thank you to Allen and Alex at Victorville Enterprise Rent a Car. Professional and NICE

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Name: L*** A
Date: 2024-04-28 00:52:42
Rating: 1
Comment: This review is for the Victorville location. Poor check in procedure. Unprofessional environment and staff language.

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Name: s*******
Date: 2024-04-27 19:04:40
Rating: 5
Comment: Marcus and TaNesha gave me great service and I cant forgive Mary shes my pickup shes so sweet and courteous I just want to say thank you to all three of them I will be back soon

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Name: T****** S************
Date: 2024-04-23 15:20:23
Rating: 5
Comment: I work with Cynthia, every time I rent a car, she is professional and keeps me updated with their new rules and regulations, she is friendly and I always leave happy and satisfied with great customer service!!!

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Name: R*** S*******
Date: 2024-04-22 21:50:52
Rating: 5
Comment: I have dealt with several rental car companies over the last few years. But this was the first time I wanted to take the time to leave a review, due to the fact that I received great service and above all great customer satisfaction. I recommend this place to anyone looking to rent or buy a vehicle

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Name: D**** T******
Date: 2024-04-21 16:28:44
Rating: 2
Comment: Experience was average at best! The team tried to get me to pay more for my full size v vehicle I made reservations for online. Even though the vehicle they were giving me was exactly what it stated for a full-size vehicle. I’m sorry, but that seems like a little bait and switch on pricing to me. I did express I would not pay the extra price after checking. They did give me the vehicle at the same price. I reserved it for however it shouldn’t take me saying that it should’ve been a given, not very happy with that! Team just seemed average at best

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Name: a** n**
Date: 2024-04-18 23:40:34
Rating: 4
Comment: Car rental is more expensive than most but customer service and staff make up for the extra money. Hertz tried to rob us of our money and enterprise came to our rescue. Would definitely recommend.

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Name: K***** S******
Date: 2024-04-17 11:50:41
Rating: 5
Comment: TaNesha Hopkins and Team took complete care of my rental needs. I use that location every time I need a rental for work as well and my experience has always been great. I will not go to a different location.

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Name: T*** S***
Date: 2024-04-10 19:21:32
Rating: 5
Comment: Never have a problem with them. Rentals are always to expectations and sometimes even beyond.

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Name: I***** C*****
Date: 2024-04-03 15:21:54
Rating: 5
Comment: Excellent service. The personal is very helpful. This is my number One car rental.🤗

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Name: T** W******
Date: 2024-04-01 15:16:22
Rating: 5
Comment: Every time I use Enterprise the cars are clean, no problems with the employees. thank you.

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Name: D*** W***
Date: 2024-03-22 15:57:28
Rating: 5
Comment: I had a great experience here at the Victorville Enterprise, When I arrived the staff was very attentive, immediately took me to my car and I was out In less than 30 minutes. Upon returning the car I got to deal with Mrs. TK who took care of the return and she took care of me very well, she was very respectful and genuinely cared if I had a great experience and I really appreciated that. I recommend this Enterprise 👌.

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Name: B****** H*****
Date: 2024-03-20 13:56:22
Rating: 3
Comment: Everything that ok, long line when I went in for my appointment. So many people complaining about receiving their car late and interrupted my appointment to speak to the 1 person at the front desk. Overall the car was good.

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Name: B****** M********
Date: 2024-03-17 18:49:57
Rating: 1
Comment: The employees who are here are not properly trained. They are obviously overworked and not valued. Not a great experience here, if you can go somewhere else, you should!!!!

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Name: M*** S****
Date: 2024-03-13 14:16:13
Rating: 1
Comment: Hi I rented van 3/11/2024 all windows were dirty, including the Sideview. Mirrors were not clean. No gas in the car first, I have to go fill it up gas I file a complaint, no response got a call next day and pick up another vehicle next day. I go there pick up another vehicle same issue windows are not cleaned. I tell the girl to kindly please clean the window she said OK let me take it for a wash. She comes back in one minute and park the vehicle and leave don’t show me around. Don’t show me the mileage and just left, I go inside as I want to talk to the manager manager won’t come forward or he’s in the meeting that’s how they treat the customers and they barely cleaned the windows I will not recommend somebody in enterprises need to pay attention. They are just employee they need to do their job. Manager and employee need some discipline classes for sure …….

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Name: C*****
Date: 2024-03-12 21:17:49
Rating: 5
Comment: This place is awesome great staff and its clean. However it does lack in check-out staff. There was only one gentleman doing all the check-outs. One line to check in or out vehicles which means long lines. Hire or train more people to aid the gentleman one person is not sufficient.

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Name: R**** d* L**
Date: 2024-03-11 15:05:18
Rating: 5
Comment: I had to use Enterprise Rental because my car was being worked on. They had my car ready I asked for a seven seater and thats what I got. Staff is really nice .

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Name: J******* D******
Date: 2024-03-11 11:59:52
Rating: 5
Comment: We ended up with a Nissan versa, push button start, lots of tech. really enjoyed driving it. no problems with staff, they even let us park our car on their lot while we drove the rental to Vegas for a two day trip. would recommend.

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Name: L****** K********
Date: 2024-03-10 19:45:49
Rating: 1
Comment: Disgraceful! Here’s my experience. I booked an online reservation for a compact car for medical appointments for the week. I’m battling cancer for the second time so I wanted the security of not calling for transportation all week long. I arrived at the location early (11:28am) because they called that the online booking shouldn’t have passed 12pm because they close at that time. No worries, I made it earlier. When I arrived, there was a 1 hour wait. When I finally get called I’m told I needed to upgrade my car. I dispute an upgrade and I’m shown a marginally acceptable car as the car I “reserved”. At the rate they were charging for a compact, it was disgraceful. Disregarding the additional $300 they wanted to charge to my credit card that was not discussed prior to my arrival, I was just completed disgusted with the Enterprise experience and left without a vehicle. You have options in vehicle rentals and perhaps this option should be highly vetted before a decision is made. 😡

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Name: A***** M
Date: 2024-03-08 18:04:07
Rating: 5
Comment: I went the the Enterprise sales department in bloomington looking for a car. I really needed a car at the time. I got one hour before they closed and they were so patient with me. They stayed after hours and made sure I drove away with my new car. They were so professional and so nice. I was so satisfied with my car and happy I went there.

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Name: L***** L****
Date: 2024-03-06 14:17:35
Rating: 1
Comment: Will confuse you about your payment and it’s was paid under insurance claim to gain money out of pocket, never had a problem with Hertz

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Name: D***** P****
Date: 2024-03-05 14:05:45
Rating: 5
Comment: Rented from Enterprise for a week then needed another day and they were very accommodating and easy to work with.

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Name: A** S****
Date: 2024-03-04 23:09:56
Rating: 1
Comment: Very bad customer service be prepared to wait over an hour to change out a vehicle

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Name: j*********** b******
Date: 2024-03-03 17:41:48
Rating: 5
Comment: Good morning, so I have rented many times with enterprise and i can say how it’s so amazing every time I go TK, Clarence, everyone is very there are great with nice smile and helpful and understanding thank you enterprise

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Name: M***** A******** (*******
Date: 2024-03-02 11:55:03
Rating: 5
Comment: Friendly and fast service. I hated going to the last enterprise location on civic. They didnt give you the option to pick what car you wanted if you had an insurance claim & what I could pick from was a lame selection. It was always packed, and there was no room to park. Customer service was rude. Idk if this other location in victorville is new, but it has better service, and they are fast. I dont remember the managers name, but when I went to exchange my rental, he was getting yelled at, cussed out, and the customer was saying very racist things to him. I wanted to punch him for the guy, lol. But the manager kept his cool and handled the situation well. I dreaded going to this new location because of my experience at the old location, but it was nothing like the last time. Thank you for a fast friendly experience.

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Name: m******* m*******
Date: 2024-02-29 23:28:31
Rating: 5
Comment: Very helpful and quick. Resolved issue quickly and efficiently. Ms Cynthia and Clarence were great. Thank you very much everyone at Enterprise!

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Name: S S
Date: 2024-02-28 04:01:36
Rating: 5
Comment: The lady named Key had excellent customer service, and people skills! I love that she helped me through a transition time between cars.

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Name: S****** G*****
Date: 2024-02-26 16:07:44
Rating: 5
Comment: Very nice and helpful. No problem getting car that has been reserved or even last min

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Name: A******* C********
Date: 2024-02-23 15:08:55
Rating: 5
Comment: Since the moment I received my rental I was treated kindly and all my questions were answered.

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Name: R****** J****
Date: 2024-02-22 12:12:00
Rating: 5
Comment: Enterprise Is No Doubt A Very Awesome place to Rent a Car💯 and The car was very Clean, Gas was a good price when filling up. And Thank you to Beautiful Nicole for Helping me out with the Awesome and friendly and welcoming customer service. 10 out of 10

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Name: H****** C****
Date: 2024-02-21 02:32:43
Rating: 1
Comment: This is literally the worst location ever. My insurance adjuster called them himself. Several times I called several times waiting for Manager who is apparently named Will. I was left on hold well this very busy person went to lunch and then I was left on hold while they closed for the day. I’m literally about to drive to another city or down the hill to get a car because of the incompetence at this local branch. This is nothing new they’ve been horrible forever. Unfortunately the other locations up here have no cars. I’ve reached out to corporate. Hopefully something can be done about this. Oh, and if you happen to get a rental from them, be prepared to spend 2 to 3 hours there to get your car. Absolutely ridiculous

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Name: Y G*****
Date: 2024-02-11 19:44:34
Rating: 1
Comment: This location doesn’t excist. It states that it’s open and operational but it is not. Fraud. Waisted my time driving over to the location when I had made a reservation online. They need to update site.

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Name: M*** M****
Date: 2024-02-01 17:32:02
Rating: 5
Comment: Great customer service. Very friendly and helpful.

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Name: T***** T*******
Date: 2024-02-01 12:28:57
Rating: 1
Comment: This enterprise is ghetto and unprofessional. They offered me 3 damaged cars that smelled like smoke and that was all they had smh . Do better

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Name: R***** T*******
Date: 2024-01-29 21:07:04
Rating: 1
Comment: They’re horrible very very very bad customer relations don’t believe anything they say they never come through. They tell you One thing and do something else something they don’t have the cars their website tell u they have make a reservation choose the car you want when you get there they have nothing like you chose and say, this is all we have basically tell you take it or leave it then they tell my wife they’ll have what she wants the next day and we haven’t heard from them since their cars are dirty. They smell inside and are horrible. Watch out don’t believe nothing they say.

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Name: s***** g***
Date: 2024-01-29 13:57:54
Rating: 3
Comment: The car windows front and back were extremely dirty. The front windows had spray of them and it was dry. I cleaned them. Otherwise it was fine.

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Name: A*****
Date: 2024-01-27 17:54:29
Rating: 1
Comment: Worst service imaginable! Please double check your rental before driving off as they tend to give out cars with mechanical issues and the interior isn’t always clean.

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Name: P******* R******
Date: 2024-01-26 16:59:11
Rating: 2
Comment: I made a reservation for a car, and when I got there at the scheduled time, they didnt have a car for me.

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Name: M***
Date: 2024-01-24 17:00:41
Rating: 5
Comment: Always eager to accommodate and makes me feel like a valued customer. Thank you

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Name: L*** C******
Date: 2024-01-20 06:24:59
Rating: 3
Comment: Most of the staff are really nice but I have found the cars to be lacking and in need of care.

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Name: S G
Date: 2024-01-16 05:56:34
Rating: 5
Comment: I frequently get rentals here and had several bad experiences with customer service and availability in the past.BUT the past 3 times recently have been great.. customer service has been better,quicker, and availability has been better.

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Name: R****** S******* C****** C*******
Date: 2024-01-12 23:01:06
Rating: 2
Comment: Im usually happy with the service, but this time when I had to rewrite after renting for over a month. I had to pay a higher weekly rental rate due too they didnt have any smaller cars, and my reservation was for a smaller car. Not happy at all.

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Name: K* K
Date: 2024-01-12 15:26:36
Rating: 5
Comment: Lets talk about experience, enterprise Victorville is always a pleasure to work with the staff is very Pleasant and courteous My service has always been fast and satisfying with the type of vehicles They carry and has always been able to Accommodate my needs . A reservation or spare the momentThanks 🙂

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Name: A***** M
Date: 2024-01-07 17:39:29
Rating: 1
Comment: Made a reservation, Ubered here, they dont have it. Just flat out said they cant help. Had to call Avis and book with them and walk there. Donta make reservations you cant keep, a courtesy call wouldve been nice.Go somewhere else, dishonest company

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Name: M****** M****
Date: 2024-01-05 08:46:58
Rating: 5
Comment: Smooth and easy process to rent the car. Helpful and nice team members.

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Name: A***** D*****
Date: 2024-01-01 12:10:51
Rating: 3
Comment: Clarence was a HORRIBLE representative. I should have reported him to Enterprise and Victorville Sheriff.

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Name: G****** S****
Date: 2023-12-29 01:58:16
Rating: 5
Comment: Getting my rental and returning was pretty smooth and seamless. I didn’t have to wait that long for a car and when I returned it nicole helped me. Would definitely keep renting from enterprise

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Name: K**** G********
Date: 2023-12-26 14:43:24
Rating: 5
Comment: I had one of the worst experiences at this Enterprise. It’s a shame because I have been getting rental vehicles from Enterprise for almost 20 years and I have never experienced such terrible service. Unfortunately one evening driving on the freeway and piece of lumber fell off a truck and started rolling down the freeway. I tried to avoid it the best way possible but it ended up rolling right into the front passenger bumper. It damaged the corner of the driver side front number. I brought the vehicle back to the Enterprise and as soon as I told the assistant manager Tacora she immediately became aggressive with me as if I damaged her personal vehicle. She didn’t even give me a chance to explain what happened. She immediately walked outside to view the damage. Tacora than walked back inside and with an attitude told me I would need to pay her the deductible now and if I did not I would be going to collections and would not be able to rent with Enterprise ever again. I was a little surprised at her demeanor and why the aggressiveness towards me especially when she had other customer’s on the floor. I explained to Tacora that I did have my own personal insurance that would cover the rental and I was under the assumption that there was a process that needed to be followed if these certain situations came about. She repeated again that I would be going to collections. I immediately felt threatened and attacked and I had to sit down and gather myself. One of the other customers who was viewing Tacora’s conduct said to me “I am so sorry how that lady treated you, but she was nice to me… I wonder why she did that?” Once the lobby was fairly empty I asked Tacora if I could speak with her again. I expressed that the way she talked to me was not called for. I am a customer and there is a way that she could of handled that situation better. Her customer service was very poor and instead of explaining the proper protocol she completely responded negatively as if I was not going to pay for the damages on the vehicle. I felt that she was being judge mental and I was being stereotyped. Her co-worker who I believe was new and possibly in training shook her head yes at my response to Tacora and even apologized for her assistant manager’s behavior. I then spoke to the other assistant manager Stephen who was very professional he also apologized for Tacora’s behavior and stated she may be having a bad day or it could possibly be a training issue. He explained that these situations do happen often as far as slight damages to the rental and that there is a protocol that the employees at enterprise follow. He took my accident claim and explained that someone would be in contact with me from the department at Enterprise who handles damage claims. I wish I would of dealt with Stephen initially. Tacora conduct was absolutely offensive and she needs training. There was no excuse for how she treated me I don’t care how bad her day was. She is an assistant manager she is supposed to lead and be an example for the other employees and she failed. The only reason I gave 5 stars because this review will be going under Stephen’s survey who is the other assistant manager who turned a negative experience into a positive. He is very well trained and knows how to provide excellent customer service. If I were to rate Tacora she wouldn’t even get not 1 star! Tacora needs to take a couple of pointers from Stephen.

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Name: I*** r****
Date: 2023-12-22 20:54:18
Rating: 5
Comment: 5☆s Pablo,at the Victorville Enterprise office was a Blessing.. Pablo I Cant Thank Him Enough for Helping me with my rental he helped with my rental return . Easy Fast and has Amazing Costumer service. Thanks you Pablo and your Coworkers for being so friendly. The Rubio Family.

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Name: A**** R
Date: 2023-12-17 03:55:47
Rating: 5
Comment: My rental experience was awesome Pablo and Nicole amazing definitely recommend them.

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Name: N*** P*****
Date: 2023-12-11 15:32:45
Rating: 5
Comment: Great friendly service. Fast efficient and timely as well. Tenesha was great. Would ask for her again.

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Name: l**** l*****
Date: 2023-12-09 21:18:48
Rating: 1
Comment: My pick up was at 11 I didn’t leave until 2 I was forced to buy their $40 insurance, which is optional I don’t know the black lady’s name who forced me to spend extra unnecessary money . My three year old daughter found diabetic needles in the side door which mean they didn’t clean the car that’s very dangerous smh .I returned it and got another one also missing my personal appointment and had to reschedule ughhhh it’s a lot more I just don’t feel like writing it out………

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Name: Z**** R*****
Date: 2023-12-06 02:52:11
Rating: 5
Comment: Ive been renting cars from Enterprise for years. I am always pleased with their service and friendly staff. I will be renting again. Thank you.

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Name: M******* B****
Date: 2023-12-03 19:17:58
Rating: 1
Comment: Wish I could give zero stars.I went to Enterprise Rent-A-Car on Civic Drive in Victorville, had a reservation. Front desk woman was extremely rude from the second we started speaking due to me not having a California license and a credit card. The online reservation for today listed $165 and she listed us for $308 after making the changes required to make the rental. They advised us that you do not do same day reservations although it clearly gave us a reservation number. She was cutting us off and being very misunderstanding when we brought this up. We were forced to cancel due to her behavior.We tried multiple times to work with them but she had no intentions of making it work.

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Name: C******** V*****
Date: 2023-11-27 16:02:14
Rating: 5
Comment: I rent cars often from Enterprise for the past 5 years. I have always had a great experience. Stephan really took care of me the last 2 times. He went over and beyond to ensure I felt like a VIP. I will definitely return whenever I need to rent a car.

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Name: S******* M******
Date: 2023-11-27 12:20:40
Rating: 5
Comment: Ive been with Enterprise Car rental for 25 years and everyone one there are friendly and professional always from Pablo on down good place to rent a car. 😊

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Name: S*** J******
Date: 2023-11-24 15:36:42
Rating: 5
Comment: Great service. I was in and out in no time. The car was freshly washed and very clean inside.

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Name: L* H*****
Date: 2023-11-19 23:10:44
Rating: 1
Comment: My husband and I were planning a trip to the Kern River and in an excited/happy mood. This ended once we entered the Enterprise Rent-A-Car on Civic Drive in Victorville. They gave our vehicle to someone else. We are an easy-going couple so this didnt bother us as long as we had another vehicle. The Manager, Jessica, was professional but she went on to assist another customer. The woman (we were later told Naj no last name) took us to view the car. She was cold, but we likened this to perhaps a bad day. This attitude continued as I was asking questions. I wanted to go inside to get my insurance information vs. viewing it on the phone outside. She would not let us return inside saying it had to be done outside. Her line of questioning was combative even to request the credit card. I quickly changed my mind about continuing this zero customer service transaction. My husband asked for her name which she would not provide. I said we wanted to speak to the manager of her treatment. She said she would put us on a Do Not Rent list. This keyed me in to her being related/connected to the owner of the franchise.This is not the first time I have rented, but the first time here. As I was trying to explain the situation to the manager she talked over me (in front of other customers) saying Why you lyin? Why you lyin? I dont argue with people like this, so I asked the manager if we could speak privately. I was thankful the manager listened to us but I am doubtful she can do anything beyond this. In other words, no successful company would employ someone of Najs (if that is her real name) caliber. Never argue with the customer or work to insult them. Leave your baggage and prejudices at home. Dont escalate a situation if at all possible. I have no doubt this business will fail/suffer by allowing this type of mistreatment to customers to continue. Do yourself a favor and go to Avis. Also to Enterprise, please save the boiler plate ..we would like to look into this further but need some more information. Please provide your contact information, your reservation or rental agreement number.. This appears to be a boiler plate response to negative reviews sitting as words without action.

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Name: S******** b****
Date: 2023-11-13 15:26:45
Rating: 5
Comment: Customer service was excellent the vehicle ran great they were a little busy had to wait a minute before I was able to get into a car but above and beyond that everything was easy process to get put into a car and the car was nice no problems turn the back in on time no hassle no issues received my deposit back would recommend to anyone looking to rent a vehicle without any hassle and at a place that has excellent customer service

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Name: R***** A*****
Date: 2023-10-25 20:48:43
Rating: 5
Comment: Didnt wait 5 minutes to pick up a vehicle w/reservation and I didnt have to make a special trip to return the vehicle. When my car was ready at the body shop.. Enterprise picks up my return from there. Super convenient. Thanks Enterprise for a great experience. Mrs Arnold

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Name: B****** B*****
Date: 2023-10-24 21:34:55
Rating: 1
Comment: For there new location next to GMC When we first arrived the manager said he couldnt help us as we didnt have an appointment and claimed to not have any cars available understandable as this was a last minute need. However I called to make a reservation and the woman I spoke to said we would be able to get a car at that moment if we returned. When we went back we spoke to the Same manager as he was working the counter and he was very rude and condescending saying he already told us there were no cars and hes the manager and makes those decisions. I explained what the woman I just spoke to said and his response was well Im the manager so I cant help you. Please just work on your customer service there was no reason to be so angry and mean

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Name: J***** C***
Date: 2023-10-22 04:17:36
Rating: 5
Comment: Picked me up at the Auto body shop when I was done. Enterprise was right there to pick me up. And the total time was 15 minutes checked in and out and they were Busy, And they pretty organized and really nice people

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Name: J** R****
Date: 2023-10-21 17:47:59
Rating: 5
Comment: My business experience with renting on a continuous basis with this branch has been great. Stephen and Pablo and staff have always been helpful and courteous. They are helpful and professional.

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Name: D**** G******
Date: 2023-10-10 22:57:03
Rating: 1
Comment: Please do not make any kind of hotel reservations or otherwise, until you have actually picked up your vehicle. I had a vehicle reserved for two weeks, and was given less than 24 hours notice that it was not available to me. I was offered a different vehicle at the same rate, but I wasn’t able to use it. When I asked for a different vehicle, the assistant manager told me that I needed to call myself. They could not guarantee the type of vehicle I needed, and when I asked them to involve their area manager to solve the issue, I was ignored and have received no more information. So now I will be out of money for reservations that I made and paid for and cannot receive a refund for. I used to only rent my vehicles from this place, but they have lost a customer now. Not that they care, but I want to warn others so that you don’t lose out on money like I did.

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Name: C****** M******
Date: 2023-10-06 23:57:15
Rating: 5
Comment: Busy almost everyday. Deposits have gone up. Customer service has its days of being amazing and not amazing. Overall only rental car Ill go to. Your the most honest straight to the point car rental and sales I trust... have been a longtime member and the only one that picks you up and will drop you off once you return the rental...

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Name: A****** M********
Date: 2023-10-04 00:46:54
Rating: 5
Comment: Big Thanks to Pablo and the team at Enterprise. I’ve rented a couple times now in recent weeks and each time I’ve been given just great customer service. Once I stepped in the dealership, I was driving off in the rental within 30 mins. Quick!I appreciate you Pablo, you helped me with a question/concern I had and it helped big time on my end. Thank you. I’m sure I’ll be seeing you guys again soon!

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Name: M***** G*****
Date: 2023-09-22 17:18:52
Rating: 5
Comment: Pablo and Clarence were amazing at helping resolve an issue with the vehicle. They didnt hesitate to assist me and made me feel like a valued customer. I will definitely be a continued Enterprise customer. Always great service! Thanks for making my experience a pleasurable one.

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Name: J****** R********
Date: 2023-09-21 14:59:22
Rating: 1
Comment: Honestly it’s a horrible place. I didn’t even rent today. But the fact that my brother was sent next door from the dodge dealer to get his Rental that the dealer is providing for services and they let us in to wait from the cold 45 minutes before or even 5 minutes before they opened it bad. We just wanted to wait in side where it was warm. Not even start paperwork or anything. Just be warm. I will never be coming to this enterprise.

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Name: B***** M****
Date: 2023-09-21 14:53:56
Rating: 3
Comment: I had a good experience, just wished I would have had a choice between at least one other car than the one I got. The car was very low and I had a difficult time getting in and out of it.

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Name: J******* R******
Date: 2023-09-20 19:35:37
Rating: 5
Comment: I always have a great experience. Great customer service, employees are polite and take great care of customers. Very easy to make reservations online without any hassle. Every vehicle I have rented has never given me any issues whatsoever.

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Name: P***** M****** J O*****
Date: 2023-09-17 05:21:35
Rating: 5
Comment: The service and the vehicle were first rate. I strongly recommend Enterprise. That being said, the rates were highly competitive and believe me when I say that I shopped around before for choosing Enterprise. Just as a friend referred me, go there and tell them that Pastor Mike sent you.

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Name: F**** S**** A******** M*********
Date: 2023-09-16 21:48:45
Rating: 5
Comment: UPDATE:Leaving all comments in. Clarence saved the day. Just as I updated my review with a horrible review, Clarence swoops in and changes EVERY negative to beyond positive. Too many details to get into but Clarence was instrumental in 11 little furry lives finding forever homes. Thank you Clarence!!The review below is old. My most recent visit brings my 5 star down to 1. Their online system did not update my pick up time and the only option was to sit and wait. Inefficient work flow. Unprofessional conduct. Unhelpful. Very bad experience this time. Pity.This Enterprise did more for me than any other Enterprise Rent-A-Car Ive ever been to. I will not use any other Enterprise Rent-A-Car facility in the high desert. The store manager did more for us because it was my wifes birthday than I could have imagined. The vehicle we rented was top-notch. The service we received from all the staff was outstanding. The kindness and professionalism is extremely impressive. I would urge everybody who wants to rent a car to go to this particular Enterprise Rent-A-Car.

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Name: A********* C*****
Date: 2023-09-15 15:09:15
Rating: 3
Comment: Upon picking up the car At 9am It took almost 2 hours to drive away from the agency. The cars I was being offered were dirty and unfueled come on Enterprise you can do better. Even after the second wash the car was still dirty smh. But I will probably be forced to use their services again in the future. The only positive feedback I have is they honored a free day I was given almost 2 years ago it was still valid. So thank you if it wasn’t for that I don’t think it would have been worth the price I paid.

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Name: R S*****
Date: 2023-09-08 15:17:50
Rating: 4
Comment: Heather was excellent on showing me what I needed to know about the car I rented, excellent customer service. I will say this was the first time renting from Enterprise (in Victorville, CA)the process was quicker (renting out & return) and their service to dropping me off at the shop to get my car (after my rental return). I really appreciated the great customer service at their new location.

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Name: j****** R
Date: 2023-09-06 15:15:03
Rating: 4
Comment: We’ve rented from you guys previously but if the cars aren’t up to standard why rent them. The car felt like it berly could drive up to speeed, I rent every weekend from you guys please have a better driving car that’s all.

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Name: P**** n*****
Date: 2023-09-02 02:34:40
Rating: 1
Comment: Horrible service very unprofessional. Waited almost 2 hours to get our rental car after checking in. We made a reservation for an suv and once they took us to pick our car our only two options were a mustang or a camero because that’s all they had left. We should’ve been told at the counter while checking in that our reservation wasn’t available instead of having us wait almost 2 hours to tell us that we can’t get the car we reserved. I would’ve understood if we were told once we arrived that the car wasn’t available instead of having us wait when they knew we wouldn’t get it.

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Name: j*** a****
Date: 2023-08-28 14:58:46
Rating: 1
Comment: We had to wait over an hour before we could even get our car. The car they gave us was bogging. We rarely rent from Enterprise because it takes forever to rent the car, and the quality of the cars are not great!

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Name: J***** D*****
Date: 2023-08-23 15:56:29
Rating: 5
Comment: I get a car every weekend for the last 9 months and everyone there treats me great…the service is exceptional and exemplary

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Name: B**** J******
Date: 2023-08-22 16:25:34
Rating: 1
Comment: This was the worst car rental experience Ive ever had and this is even through insurance. We had to pay out of pocket which was no problem but when my bank account was charged prices that they couldnt explain to me properly and then continually talk over you when youre trying to have a conversation and wont let you ask questions and you get a little angry then they try to turn it around on you like youre the bad guy all I wanted to know was why there were certain charges on my credit card that shouldnt have been there and they talked in circles and did not explain to me

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Name: D***** C********
Date: 2023-08-19 16:44:53
Rating: 1
Comment: 9th time renting a vehicle here. Every single time they have an excuse for why they don’t have the vehicle you rented. Every single time they try to put you in a vehicle other than what you reserved, even after calling to confirm reservation the day before. Go to Avis around the corner, more selection, and cheaper.

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Name: S**** H******
Date: 2023-08-16 20:42:11
Rating: 1
Comment: If I could give zero stars I would. This particular location always has trouble having sufficient number of cars, regardless if you make an appointment. I waited over an hour to get my last rental with an appointment.

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Name: B***** W*******
Date: 2023-08-16 18:18:56
Rating: 5
Comment: I have rented car so much that i could work for enterprise lol but the customer service i received from clarence was wonderful, he was the that checked me out when i picked up my rental car and he was there when i returned my rental car,he was very helpful and his smile was very welcoming. I will return to this enterprise anytime i need to rent another car.

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Name: C******* T****
Date: 2023-08-15 15:45:01
Rating: 1
Comment: On this last occasion I dealt with david, poor customer service he turned his attention away from me several timesWhen i was speaking to him. I dont notice, i haveBeen coming here for years . On my last visit, which was August seventh I picked up a vehicle from enterprise once again at the new location the manager there I (believe he was ) nice gentleman was very courteous and sincere about everything I had to say I got a free upgrade. The car was beautiful although it did have an issue with the tire when I turned it in, and I addressed it to another nice gentleman who checked me in and was more than helpful although a couple days later, I noticed I left my Disability plaque in the car when I called back they stated they did not have it. This goes to tell me that they don’t clean their cars out the way they Should . I had it rented from here for sometime maybe a couple years and the last time I rented it wasnt very good 😌, I hope they keep their standards up.

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Name: M****** L**
Date: 2023-08-11 02:14:34
Rating: 5
Comment: I was very nervous about buying another car I had credit challenges, but they made me feel Comfortable, they were extremely helpful and positive. I will and have referred people already and if I need another car in the future I trust them to take care of me.

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Name: J******** H*****
Date: 2023-08-11 00:51:30
Rating: 5
Comment: The vehicle was clean. It was easy to process and enjoyable to drive.Staff was very busy but maintained a smile throughout my visit.

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Name: M***** �****** M******
Date: 2023-07-26 13:24:43
Rating: 2
Comment: Your service Enterprise was horrible. I schedule a week ahead medium size car, when I arrived to Enterprise I was told that they dont have mid size car left no mid size SUV nothing only F150 pickup truck. Not having other choice I accepted. Upon car Inspection the car was dirty, damage in several places, missing parts, no fuel in the truck only for 120 miles range. The price was also more expensive then initially planed. Bottom line I will reconsider next time if I want to rent a car from Enterprise if not never.

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Name: C******** D****
Date: 2023-07-26 00:25:11
Rating: 1
Comment: I have been waiting 2 hours for them to swap a car out. The vehicle i have wont roll down the windows, the brakes make the steering wheel bounce, and the engine sputters going uphill. The guy assisting said they have to prioritize people waiting and would keep saying that. He said that I already had a car despite it having mechanical issues. If you can avoid Enterprise altogether then do that and save yourself this type of situation. There is a huge disconnect between roadside assistance and the locations as roadside will tell you there are cars and the locations will say they are out. Incredible waste of time!

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Name: N*** D* C*****
Date: 2023-07-17 18:05:17
Rating: 5
Comment: I was waited on by two different people, one is a female I believe named Danielle and Pablo who checked me in to return car. Both were very professional and were very candid which I liked a lot.

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Name: J******* B*********
Date: 2023-07-07 20:05:07
Rating: 5
Comment: Awesome customer service! I have done 2 rentals with them and both times have been a great experience. Easy check in and easy return process. Clarence has a great way of explaining the process and is very kind. Enterprise has gained a returning customer. Thank you!

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Name: B***** C******
Date: 2023-07-05 22:28:23
Rating: 3
Comment: I reserved a car over the phone, including a pickup location and time. The phone reservation people (apparently not at the Victorville location) were hard to understand. After waiting in the hot sun for well veyond the pickup time, I called to inquire why no one had come and was given multiple excuses and put on hold (twice) for over 15 minutes and with no resolution of the problem. They claimed they couldnt call the location to find out why I was stranded but could only send an urgent message. The two they claimed to send went without response. The actual staff at the VV location are courteous but once I finally got here (an hour-and-a half) after the scheduled pickup time, I was told I had to wait longer for the actual car. Others were complaining they had already waited over an hour for their cars. You need to improve your process and communication skills. The driver who picked m up was very nice (Mary?)

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Name: R****** R******
Date: 2023-07-03 19:35:25
Rating: 1
Comment: If you can avoid this place I highly recommend it. Ive been renting at Victorville Enterprise for 15 years. Depending upon the manager at the time the experience has been excellent or extremely bad, usually not much in between.Just 9 months ago It was a wonderful experience, it was just as busy, It appeared chaotic because people new were walking in almost every minute. But it was very well organized there was at least five staff taking people to get cars. You could see it was extremely busy but also extremely efficient. Back then even when it was extremely busy I was usually in and out in 5 or 10 minutes at the most.Theres now a new location and new managers, the experiences is extremely bad again! Ive been here for 30 minutes. There was more than 15 people waiting to get a car when I got here. Theyve checked in another 15 or more people while Ive been here. It is clear they are poorly organized. Hopefully theyll hire a lot more people and if necessary replace management soon this is no way to treat customers. I believe if your business is renting cars you should have an abundance of cars and staff to meet regular scheduled appointments. This Enterprise location is one of the busiest in the state, Its been like this for many years extremely busy. If its always busy then its simple to have enough staff and cars.I finally got a car around 50 minutes after arriving, The lady that helped was extremely nice and friendly she deserves a five-star rating. It appears they might be low on cars. The delay may be related to that. Its extremely expensive for me to waste almost a full hour trying to get a rental car.

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Name: v******* m*********
Date: 2023-06-22 22:22:24
Rating: 3
Comment: Everything was good. My complain is I didnt receive a receipt nether my refund of 300 dollars. Im being calling my local branch and it impossible to talk to them.

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Name: A***** H********
Date: 2023-06-22 01:13:51
Rating: 1
Comment: Very unreliable. Booked a reservation. Arrived and was told that there was no cars available. Apparently their “system” lets you make reservations without guaranteed availability. Nice customer service but terrible reliability. Plans were completely messed up because we relied on enterprise. Lost hotel reservations and money because of them.

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Name: S***** L***
Date: 2023-06-20 12:25:19
Rating: 5
Comment: The staff was Very Friendly. Everyone was Helpful to each Customer that walk in and Great each one. Thank youfor excellent customers service..

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Name: R***********
Date: 2023-06-12 16:49:58
Rating: 1
Comment: Walked in and made a reservation on the 1st of June. On the 5th. I called to modify my reservation. Pablo took my call. He said I had the wrong department. He transferred my call. Was on hold for 15 minutes. I hung up. I went in to the office the next day. Pablo attended me. I explained my situation. He informed that the system was down but that he would call me later that day to verify my changes. Now its June the 12th. No call. I called today. My call got transferred to a different office in Hesperia. They said they couldnt help me because every office is different. That I had to go in person to that specific office. Well, Im out of town. So much for Enterprise. Thanks for nothing, Pablo. Great job youre doing there on Civic drive!

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Name: J*** C******
Date: 2023-06-05 15:47:43
Rating: 5
Comment: Unbelievably nice. They were closed for memorial day and I had booked a car. The most beautiful woman working there opened the door and rented me a brand new Tahoe to impress my girl. Everything was perfect. Especially the blonde employee who saved the day

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Name: R** R*****
Date: 2023-06-02 15:45:18
Rating: 5
Comment: NATASHA was awsome on sunday when i went to get my rental and was told your office was closed. I had made my reservation on line. She brought me out a chair & cold water while I waited my turn. She did not refuse service to anyone that day. VERY PROFESSIONALTook exceptional patience working alone like she did.I will be back

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Name: C**** F******
Date: 2023-06-02 13:31:19
Rating: 2
Comment: Everything was good until the end when I turned my car in on time. They kept sending me messages that my car was not turned in all because they did not take the actual time to look for it where I was told where to park it. So I had to go out of my own personal time and show up there and clear this issue.

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Name: A***** H****
Date: 2023-05-10 17:28:57
Rating: 2
Comment: The staff seemed extremely distracted and disjointed. They were unhelpful and almost indifferent to help me obtain my rental due to their own lack of customer care and naive teenage arrogance. Will never use this location again. Not only was the staff rude but they also didnt even have the rental that was booked nor did they even have a clue about their current inventory. This was all relayed to me with an amused smirk and an irritation at being asked what would be available as an replacement for the reserved vehicle in question.

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Name: S****** M*****
Date: 2023-05-04 17:25:06
Rating: 2
Comment: Enterprise first lied to me about a location being open and a car being ready for me after a long flight. I proceeded to take Lyfts to the hotel and then to this new location in the morning only to be told that despite me calling ahead and being told a car was ready for me that there would be a 1 hour wait. I will work with any other company but Enterprise in the future if I can help it. The only reason this was not a 1 star review was because their rep Jo was very nice at the end when handing over the car I finally got.

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Name: K****** A*******
Date: 2023-04-25 04:43:15
Rating: 5
Comment: Came to rent a car last minute was helped by Daniela She was so nice and happy to help. she made sure everything so much easier .Thank you I’ll definitely come back thanks again for the good customer service.👍

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Name: R****** D******
Date: 2023-04-25 01:49:32
Rating: 5
Comment: Been renting monthly since August 2022. Not having a car can be stressful and having to rent can be very expensive but working with the manager Danielle has made my rental experience stress free. Understanding my situation and going above and beyond to make sure Im happy and satisfied on a weekly basis. Thank you.

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Name: A*** R****
Date: 2023-04-21 20:07:32
Rating: 1
Comment: Google made me give 1 star but honestly they don’t deserve one, I had put a request months ago for a van because we are going on a trip and just because it was Coachellas week we didn’t have a van because they send all their inventory out there, it doesn’t matter what event is going on we do our reservations with time ahead so this things don’t happen !!! This is the second time they do this to me I would never ever go back !! POOR COSTUMER SERVICE !!!!! THEY DO T CARE ABOUT THEIR COSTUMERS!!! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

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Name: J******* B
Date: 2023-03-24 02:46:16
Rating: 5
Comment: My son and I were on a road trip with a rental vehicle from an Enterprise in another state when we happened to break down about 2 miles from this location. I cannot say enough positive things about how well the staff at this Enterprise handled our vehicle exchange. This location seems to be very efficiently-managed. Unbelievably, we were back on the road in a new/better vehicle in under 15 minutes. Every employee we came into contact with was friendly and helpful. Special kudos to Nicole and the gentleman behind the counter, whose name I unfortunately didn’t get. Thanks for getting us back on the road quickly and with no hassle.

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Name: B******** S****** L**
Date: 2023-03-19 22:10:04
Rating: 1
Comment: Worst experience of my life. I booked a reservation for a pickup truck for business purposes. I’m thinking everything is all set I just have to pick up the truck and head to my destination. Just to show up at this location and for them to tell me the vehicle I reserved was not available and nothing like it is available. Freaking ridiculous. The staff showed no care for wasting my time. They simply said, next customer. Not a care in the world. Worst customer service EVER!!!Nobody called me before my reservation to inform me. And by reading the other reviews, its a habit of theirs to waste peoples time. Unacceptable!! And before you try to respond to this review with a sorry excuse asking me to email you about “reviewing” this incident which we all know you are not going to do. Try checking this location and do something about it because its happening more and more often. Unprofessional!!

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Name: C******* H******
Date: 2023-03-14 21:28:48
Rating: 5
Comment: We had a wonderful experience at Enterprise Rent A Car, Danielle Byrdsong greeted us with a warm smile and tended to all of our needs in a very timely manner. I really appreciate that part considering I have three baby girls who could get fussy but Danielle made the process quick and easy. We will definitely be giving you all a call again.

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Name: t***** R****
Date: 2023-03-03 23:22:40
Rating: 5
Comment: The people here have great customer service. They are respectful and very quick. The vehicle i rented was clean and the experience here was over all amazing. They are always my go to for rentals.

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Name: R*** T***
Date: 2023-02-28 18:49:33
Rating: 5
Comment: Great great service. Danielle made the experience easy and pleasant. I will always come here. I went to the one in my town of Hesperia and it was so bad I came here to the Victorville location. It surely paid off. Thank you again for good courtesy.

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Name: s******* t*****
Date: 2023-01-10 03:03:35
Rating: 5
Comment: I was rear ended and had my car totaled, days before Christmas and as a single mom…it stressed me out so much. I was instantly relieved to learn that I could get a rental through the insurance and was referred to enterprise in Victorville. As soon as I walked in the door, I was warmly greeted by EVERYONE in the office. One young lady helped me get checked in and made sure I had the proper authorization(I can’t remember her name for the life of me) but she was so kind and made my experience so much more relaxing. Then, she let me know that someone would come help me get into a car in a second. Next was Ms. Tesia(I remember her name because that’s my favorite cousins name too!) who was very attentive to my needs and got me in a nice 4Runner so that my kids would have plenty room. Tesia along with everyone else, offered excellent customer service from the initial walk in the door. I was so pleased. Definitely recommend! Especially sweet Tesia, she was like sunshine for me that day. Enterprise has a customer in me for life!

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Name: D* R*
Date: 2022-12-29 14:21:36
Rating: 5
Comment: Joe Perez epitomizes what customer service should look and feel like. He turned a negative experience into an opportunity and put the customer experience as his top priority. I appreciate the effort.

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Name: J*** A******
Date: 2022-12-09 12:28:00
Rating: 5
Comment: Enterprise has always been my go to service since 1985. They never fail to make every rental a successful and good experience. Thank you for service the high-desert area.

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Name: R***** L****
Date: 2022-12-07 14:39:06
Rating: 5
Comment: I have found the branch of Enterprise in Victorville to be the best rental business that I have ever rented a car from. I have rented their weekly for over a year now. Luis, the branch manager, Keida, and Natasha and all the rest of the staff provide 5 star service on a consistent basis.

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Name: S**** C*****
Date: 2022-11-26 02:45:05
Rating: 1
Comment: Enterprise car rental in Victorville, California are dishonest thieves! Do Not go there! My husband rented a car for 2 days and they lied about all this damage he did not do to a Toyota Camry! They kept our $500 deductible and gave him a huge repair estimate for over $2000 for things he did not do, for which Enterprise is trying to get our insurance to pay. When the car was checked out, Enterprise did not adequately document existing minor damage, they listed major dents/scratches as simple scratches, and they did not adequately document the location of these major dents/scratches. When the car was sent to the bodyshop for a repair estimate, my husband received a bill for every chip, nick, scratch, & dent that were never listed on the original contract. You cannot trust the employees and Luis, the manager, to do their jobs correctly, thoroughly, or honestly! When He spoke with the manager, he said it was all out of his hands and with Enterprise’s DRU unit.They are the most dishonest crooks!! stay away! They have a total scam going on and need to be investigated by authorities!!

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Name: M**** H*****
Date: 2022-11-22 20:06:33
Rating: 1
Comment: Staff is not bad but you have to waste time driving to their location for them to put you in the wait list which literally took 30 seconds for them to do! And the woman on the phone couldn’t tell me if any truck is available that day but when I spent an hour driving to them to be put on wait list, front desk person told me they don’t anticipate any truck return that day. Thank you for waisting my time!

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Name: R****** G******
Date: 2022-11-16 18:34:12
Rating: 1
Comment: Called the 1888 number spoke to two agents one didn’t want to fix my reservation. When I picked up the care from LAX they gave me a big inconvenience and they told me they were going to take money off when I called to extend my car rental the first time one of the ladies went by the rate they gave me. Which was awesome. Now I need to extend for one more day they are giving me a headache. Now I have to wait for them to call me back to extend which is weird

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Name: A***** R**
Date: 2022-10-28 22:02:42
Rating: 5
Comment: Danielle has been by far the best, from her bright welcoming face to her superior customer service, she is the definition of what customer service should be, she went above and beyond for me and I couldn’t be any happier, if your seeing this girly keep killing it . 😌

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Name: S**** H***
Date: 2022-09-28 21:21:05
Rating: 5
Comment: Arrival and check-in were painless and easy. After a short wait was oriented to the vehicle and did the walk around with Takora Fisher Management Trainee. She was wonderful, thorough and efficient. A real pleasure to work with, she made sure I was comfortable with the vehicle and the coverages selected. A couple of signatures and I was on my way! Thank you Takora!

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Name: J*** O****
Date: 2022-09-27 00:11:33
Rating: 1
Comment: The Customer Service or the lack of!I made a reservation, got the car I asked for rented out to a walk in... Which seemed to be a friend of someone that worked at that location.They NEVER answer the phone and when they actually do answer......Someone hangs up!The same with the texts... They answer when they please....I have this letter sent through FedEx... And then this letter through email.I was brought the Malibu after the 7th of this month!The lack of customer service and the lack of communication is Horrible at this location!This letter that was sent through FedEx is Absolutely Horrible!!!And have Been texting, in regards to picking up the car..... And like always, Only answer text when they feel like it!Thats Funny Lisa... Because I already sent 2 email to the I Dont care Team!Today I sent those 2 emails!

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Name: p** b*********
Date: 2022-09-13 16:37:01
Rating: 5
Comment: Had a great experience with Victorville Enterprise this past weekend. Great customer service, shout out to Pamela. Her attention to detail and making sure things were perfect for my car was wonderful. Shes a great asset. I will definitely get my next rental here.

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Name: A******* C*****
Date: 2022-09-08 21:21:45
Rating: 1
Comment: It’s amazes me on how you can be on the phone waiting for 30 minutes to see about a refund they owe you, they hang up on you and do not have the courtesy to call you back when you gave them your info at the beginning of the call. I had to drive down there to get my questioned answered while still being on hold with them, phone hung up on my way and yet no one had the courtesy to call me after we were disconnected . And since when is it okay for Associates to be eating at the front desk….. very unprofessional and horrible customer service .

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Name: R*** M******
Date: 2022-09-07 01:57:14
Rating: 1
Comment: Can’t talk to anyone because calls keep getting dropped. Tried for 3 hours to verify being picked up as advertised but since you keep being put on hold and dropped I missed my reservation appointment. Not much better at Hesperia location either. Why even bother advertising what they do.

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Name: L*** J
Date: 2022-09-02 00:26:41
Rating: 1
Comment: I don’t want to do this b/c I work in customer service but I know that if someone from management or an employee who wants to move up the ranks would‘ve been proactive or took the initiative, I wouldn’t have to leave this review.I understand that Monday is Labor Day & a lot of places are closed. When I booked my reservation to return the car on the Sunday before Labor Day, I was able to book it, I didn’t think that they would be closed b/c they usually aren’t. That’s even the specific reason why I decided to book with them. Unfortunately they decided to inform me on Thursday (pick up day was Friday) that I will need to pay for Sunday & Monday since they won’t be back open until Tuesday.This is a major inconvenience! The only reason I was informed on Thursday was b/c I returned their phone call from Wednesday about if I was able to pick up at 12:30p instead of 12p b/c they were over booked. I was willing to accommodate them, no problem. I work in customer service so I understand, I didn’t give them a hard time or anything. This holiday comes every year & im sure this isn’t the first time this has happened. Since I don’t work there, I don’t know these things. It would’ve been very proactive of them if they would’ve noticed my return date prior or since THEY knew they would be closed on that Sunday they should’ve checked to see if there were any returns scheduled for that day.Pamela said she’ll see what she can do & call me back. Of course I couldn’t wait around & hope she calls me back so I had to just book from somewhere else.Also, since I called during my lunch break, my boyfriend called them back to see what options we had & they did not try to help at all. He was proactive & called other Enterprise locations & they told him to tell this location to just have us change the drop off location. That was an option that was not presented to us, also he asked if any Enterprise were open on Sunday, they said none but when he mentioned the ONT airport location, they said “oh yea, they’re open”I know you’re capable of great customer service. Be proactive, take initiative, try to find an answer & try to help the customer as if you’re the one that needs help.

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Name: K******* C****
Date: 2022-08-24 06:46:11
Rating: 5
Comment: I always rent my cars from Enterprise Rental Car in Victorville,Ca. This time I had to rent one for two weeks while my vehicle was getting repaired.Miss. Anajah Wilson was so polite very professional. She took her time to go over the vehicle with me.Also took her time going over all of the policy about the insurances coverage. I really loved her service.When it was time for me to return the vehicle there were a three slight problems with the vehicle.Miss. Danielle Byrdsong was very concerned about my service from Enterprise. She made sure that I was very happy and that I will return back to enterprise she took very very good care of the situation. And I really do appreciate what she done for me. I will recommend this 5*office. Everyone in this office is so polite and make you feel comfortable and let you know that they’re sorry if they’re behind. Great hospitality and I like that in this place of business.

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Name: D**** W*****
Date: 2022-08-22 22:13:14
Rating: 5
Comment: This is the only Enterprise office I will visit. The staff here is amazing. I ended up with an upgrade to a Camry because a Corolla class was not available, even tho I had a reservation. This does happen alot, especially now, across all agencies. Even so, the staff here went above and beyond to provide a car that met my needs, was clean, and in my price point. Way to go, Enterprise!!👍👍

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Name: M***** B*****
Date: 2022-08-20 20:12:13
Rating: 5
Comment: Great customer service. Anajah was helpful, friendly and professional. I loved that we went over all of the car together, before I took the keys. Such a nice change from finding a problem and then having to hunt down an agent.

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Name: v****** w****
Date: 2022-08-09 19:55:36
Rating: 5
Comment: Danielle is amazing. If it wasnt for her this review would be very different.When picking up my rental I had a reservation for a midsize suv that online said was available for me at my date and time of pick up. But when I got there I had to sit there for almost 2 hrs waiting for a vehicle to be available (not sure what the point is in reservations when this isnt the 1st time this has happened to me) and no it wasnt busy there was only 2 other customers in there when I got there. When they assigned her to help me she was extremely nice and apologetic but not in the I have to say this as routine because its my job kinda way. In the time I had to wait I witnessed her help multiple customers and she genuinely just seems like a nice person that can make your bad day better just by talking to her.When dropping off a week later she also happened to be the person checking me out and she was the same way that day. I have been in retail management for many years and it can be hard to find workers like her anymore. Keep doing the awesome job being yourself Danielle!! You never know who is watching and enterprise better watch out

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Name: G*******
Date: 2022-06-27 12:50:06
Rating: 5
Comment: Great experience with this Enterprise! I have been renting vehicles for many years and they have good customer service. Sharna was who helped me when I picked up the rental, she was lovely, knowledgeable, answered any questions I had, kind and helpful. When I returned the rental Alexis helped me. She was wonderful, friendly, professional and helped end my business with enterprise on a great note. Overall these two awesome ladies made my experience with Enterprise on Civic Dr in Victorville ca very excellent!

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Name: S**** W******
Date: 2022-06-13 17:12:48
Rating: 5
Comment: At the counter I was welcomed by Anna who made me feel welcomed she confirmed my appointment and showed me to the seating area that was very clean and well kept. Within a few minutes I was greeted by Brad big guy with Red hair very funny and e showed me to my vehicle and I was on my way. This was the best customer service I had at any enterprise location in Los Angeles city. I guess its that high desert air.I will admit I was done with enterprise for some time and used your competitors because of poor quality of cars and customer service. This victorville location on civic dr is doing something right. Keep up the good work.

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Name: D****** G****
Date: 2022-05-21 15:44:42
Rating: 3
Comment: The worst Enterprise location Ive done business with. My personal information was disclosed outside of the company by an associate, they never answer the phone, and in prior experiences Ive experienced judgemental customer service agents. When in this area just book with AVIS much better customer service. Unfortunately my rental was booked through my insurance agent and this was the only location close to me at the time. Enterprise is a great company I this is just a bad location.

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Name: C****** R*******
Date: 2022-05-12 18:03:36
Rating: 5
Comment: Great experience picking up and returning my rental. Rented the car with Natasha and returned it with Mr. Louis. Very friendly, courteous, and helpful and got me a ride back to the dealer where my car was being repaired. I will definitely work with this location for my next rental in the future if necessary

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Name: P******* Z******
Date: 2022-05-06 14:29:32
Rating: 5
Comment: I got to say the staff there are excellent. Great customer service, personality, they greet you when you walk in the establishment, friendly, they get you in and out quick and efficient as possible. Hands down to the young ladies there all of them and I mean all of them have good positive attitudes. I cant remember all of their names. The ones I do are Pam, Latashia Lawson and Takora F., Joe whom I spoke with over the phone to extend my vehicle. And for the staff that I didnt mention they are a part of the excellent service I received. Thank you all and keep up the good work. Your great customer service is appreciated.

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Name: c**** b****
Date: 2022-04-22 17:24:47
Rating: 1
Comment: Sat on hold for 21 minutes and then they hung up on me. Attempted to call 5 days in a row, I never go through to speak with anyone. I attempted to show up. I stood in the loddy for 5 minutes before I just waived someone down. Workers just walked around without saying anything or greeting me. The person I spoke with said they couldnt help me for 15 minutes or so. I sat down and eventually just walked out. Unprofessional atmosphere and very poor customer service. Dont even bother trying to call them.

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Name: K**** M******
Date: 2022-03-23 10:24:04
Rating: 5
Comment: Upon arrival I was greeted and asked if I needed help or if I was already being attended to. One lady had curly dark hair and the one who helped with my reservation was a shorter lady long hair I believe. Very polite and courteous. When I returned Anna was kind of enough to make it a quick and easy drop off plus got me someone to drive me back home, to avoid Uber expense. Thank you 😀

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Name: S***** B*****
Date: 2021-12-15 02:39:12
Rating: 5
Comment: Victorville Enterprise Rent-A-Car is absolutely where everyone needs to go for their car and truck rental needs. Let me tell you, they are top notch off, personable, professional, well informed and ready to get you going. The young gentleman that assisted me was such a breath of fresh air! He, unlike a lot of salespersonnel these days, was genuinely interested in making sure I didnt have to wait very long, that my rental experience was a good one! I so pleased with outcome and will be a customer for life. Thank you for everything!!

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Name: J G
Date: 2021-11-14 18:03:51
Rating: 5
Comment: My wife and I have been coming here for years. We wont rent anywhere else but here. At least 5+ times a year for business and family trips. Why put miles on your rides when you can rent. Join the rewards program and get free rentals and upgrades. Trevan, hope I spelled his name correctly has always taken care of us. As well as the friendly staff. Very, thorough, great customer service, store and vehicles are always clean, especially the restrooms. They provide shuttle if you need a ride. Make sure to get there early the line can be out the door at times. Ask for Vinny the manager he will take care of you.Thank you Enterprise!!

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Name: J**** M******
Date: 2021-10-26 00:55:36
Rating: 1
Comment: I HAD to use this place so spare yourself the trouble or prepare for a s&$%t show. Took them 5 days to get me a vehicle because of an emergency. I tried calling multiple times during these 5 days but the line rang for 30 tell you no one is available. Good bye and ends the call. On the fifth day they came and got me I got to experience even more poor customer service. The employee that picked me up had a very overpowering cigarette odor. No mask and dudnt have one when I asked. i even got to experience a personal phone taken on the bluetooth system. Once getting there I still waited another 45 min. The nightmare doesnt end there but come to find out the wipers are useless and fell apart when I first used them. I was unable to contact them about this since visibility was zero during a rainstorm I cant wait to give back the rental and never deal with this branch again with their lack of care for safety and public health.

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Name: E**** G*****
Date: 2021-10-13 00:24:36
Rating: 4
Comment: Lets turn a negative into a positive. Staff was very friendly, outgoing and helpful. Other than my first choice of car smelling like weed, the 2nd car was suitable. Staff was very helpful. Appreciate the great customer service.

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Name: R***** C****
Date: 2021-08-25 11:43:02
Rating: 5
Comment: Hands down best service as far as car rental!! So, I had to rent a car because I was involved in a car accident.The Victorville, CA location was amazing from the start. They had my car already ready to go when I had to pick it up and the paperwork process was quick as well.When I brought back the car, I needed a ride to the next town over. They let me drop off the car at the other location closer to my end destination. They also gave me a ride where I had to go and I was able to take care of some appointments as well.100 percent amazing experience where it was convenient, easy and super professional staff! Good job Enterprise!

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Name: K******** h
Date: 2021-08-23 14:54:13
Rating: 4
Comment: I actually like this rental car company but I can say Saturdays be a mess. I only gave it 4 stars because sometimes the wait can be ridiculous because some customers give the employees hard time when selecting vehicles which makes it a longer wait for those that are waiting. Knowing theyve purchased a compact or midsized but tryin to force them to give them a charger for the same price smh.. The employees are friendly and very helpful. I forgot the young guy name in the from hes black, brown eyes, i just want to say thank you for your service. I hope u get recognized in that company because u go the extra mile to make sure your customers leave with a small on their face.

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Name: A*** J***
Date: 2021-08-16 20:36:58
Rating: 5
Comment: Everyone had great customer service and was very kind to help me with my Debt card issue. Unfortunately I didn’t get her name but the girl that drove me in the Mitsubishi Mirage had amazing customer service and was actually a very good driver. She said she was hired there recently. Just double check with the desk on what debt card you are using they follow the same card regulations as hotels.

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Name: E K
Date: 2021-07-21 00:41:01
Rating: 1
Comment: Made a reservation at noon. Left at 2 with the car I didnt want. Did not offer upgrade at no cost or any kind of compensation. They do not answer the land line so dont try calling. Billed whole amount plus the deposit at one time with out being promoted about using debit cards. Very unprofessional. Staff is bright and bubbly. Which is helpful when you waste a good portion of your day waiting. Got billed 3 days for using the car 50 hours. Unless your using insurance this place is a complete disaster.Wished you answered the phone as fast as the review comments.

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Name: K**** B****
Date: 2021-06-30 13:45:34
Rating: 2
Comment: It was good service as always, had a bit of a wait but that’s to be expect with things being MUCH MUCH different in a pandemic. The one thing that kinda bugged me is when I made my reservation at least 4-5 months in advance for an elite vehicle, I got there and yet again they didn’t have the car available until 5:30…me and my fiancé were going on a 5hr trip to see family and needed to leave when we had made our appointment…and I had even mentioned it to management and little to nothing was done…and we ended up getting a car we didn’t make a reservation for AGAIN..

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Name: M******* R******
Date: 2021-06-30 13:11:05
Rating: 5
Comment: We got there and checked in with no problem after only putting in my reservation literally the night before. They gave us a Jeep Grand Cherokee and I was in love! I wish I could request this car every time! The customer service was great and though there was about 6 people picking up cars before me it was a quick process! Thank you Enterprise!

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Name: O***
Date: 2021-06-03 01:25:52
Rating: 1
Comment: Unfortunately this place is very disorganized and lack communication skills. Due to an unfortunate car accident I head to leave my vehicle at the repair shop for a few days. In the meantime I needed a vehicle rental. I called and made an appointment and was given an exact time to show up. I had to get a ride to their facility only to be sent home because they had no vehicles available. Had to call and get a ride home. The lady at the desk said to check back with them latter in the afternoon. So I called them to confirm that there is a rental available but was told they had nothing available for a few days....

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Name: A***** R******
Date: 2021-05-04 22:32:43
Rating: 1
Comment: Customer Service is very poor. The man with dark longish hair is very rude, we unfortunetly had to work with him during pick up and drop off, both times he had the worst attitude. Not only that but my husband and I waited in the drop off line for 30 mins just to have our turn skipped twice. I got out of the car to wait in line to speak to someone. They skipped over me again without even greeting me. I would not come here again if they werent the ones that work through my insurance.

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Name: B****** J******
Date: 2021-04-28 17:31:43
Rating: 3
Comment: If I would go based on picking up my vehicle I would have rated 5 stars. The staff were wonderful. The customer service was great, but when I returned my vehicle there was a very rude short black lady. She was snappy and didn’t allow me to ask a question. When I first arrived I went straight to her because she was at the podium to let her know I needed a shuttle and she yelled stay in your vehicle until they check you in and they would help me with that. Low and behold after it took 30 minutes to be checked in and out he sent me right back to that lady to get the shuttle and as I’m walking to her the shuttle is taking off. I waited a whole hour for the shuttle to return. She new I needed the shuttle and could have held them for me. The shuttle driver was very friendly and got me home safe.

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Name: L**** C*******
Date: 2021-03-20 03:31:09
Rating: 1
Comment: Worst experience ever! Zero stars if I could. Made reservation, I got there and they didnt have my car or any car! No one even called me to let me know so there I was stranded until they found whatever car they could hours later. When I asked them to call a different enterprise in another city the girl there told me she was pretty sure they didnt have any vehicles and refused to call. When i asked for a manager he was in a meeting they were rude, the worst customer service Ive ever experienced. Stay away from this place

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Name: A***** J************** (**** R*******
Date: 2021-03-16 21:04:52
Rating: 5
Comment: The customer service here is great. Even when there is a problem the reps here are so good at finding another solution. They didn’t have the car we needed so they gave us a higher model for the same price. It is pretty busy here on weekends so I do recommend getting there early.

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Name: M****** H
Date: 2021-02-17 05:16:45
Rating: 3
Comment: 02/16/2021-I had to update my review. I feel its only fair to provide an accurate review based on current service received at this Enterprise over the last several months.Unfortunately, since about November last year, this Enterprise has begun to slightly decline. Their once excellent service has decreased. During a car rental experience earlier in February, they failed to meet our expectations, as we went to pick up our reserved vehicle and were told that no vehicles were available.We waited for two hours until a vehicle became available. I understand that were in a pandemic. I consider myself a patient person and although we have been subjected to long (no previous notice) wait times before, it has never exceeded one hour. No previous notice was given that they might not have the vehicle that I reserved online (which I reserved over a month in advance). At this time, I do not recommend this Enterprise location.

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Name: J*** M*****
Date: 2021-01-21 22:54:09
Rating: 3
Comment: It was decent. They gave me a nice car compared to what I paid for. But charged me a detail fee for dog hair which they never told me about. 200 deposit to get the car when I was very clear at the beginning when I asked if there were extra fees or deposits and I was told no. So disappointing. But there are some good workers there. Especially the Caucasian guy with glasses that works the lot

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Name: S******* G****
Date: 2020-08-27 00:07:16
Rating: 1
Comment: I am very unhappy. I have been a loyal customer for years now. Since I was in my 20 and Im 42 now. Never in my life have I had an experience like this one. I rented a vehicle because my vehicle was in the shop. First vehicle was fine untill my young daughter and my fiance had a bad allergic reaction due to animal hair inside of the vehicle. I love pets and have one but have to be safe. I returned the vehicle to switch it out for another. The second vehicle seemed to be fine untill I noticed animal hair. I vacuumed and disinfected inside the vehicle. Opon turning on the radio I noticed the volume didnt work so I had to use the steering wheel volume button. Not to mention having to constantly put air in the rear passenger tire. After the seventh time of putting air in the tire I decided to just take the vehicle back to see if I could exchange the second vehicle. When I arrived and explained the issues with the vehicle I received attitude from several of the female employees and was told they have no available vehicles so come back around 2 or 3pm. No problem. I then stated if they didnt have vehicles in my rental class I would take a crossover vehicle. Since Im looking to purchase one. Had ask about purchasing a vehicle from enterprise. Went back at 2pm and was given a nissan rogue. All outside damages were noted except the damaged fog light that the women didnt think I seen her keep looking at. When she opened the vehicle doors I expressed how extremely filthy the inside of the vehicle was. She said If I get it detailed and bring the recipe and they will refund me back the money. I shouldnt have to do that. The woman also said the inside of the vehicles dont matter its the outside there worried about. Not to mention the young man fail to give me all insurance (quotes) Prices he just slaped the 16.99 or 17.99 insurance on. My rental was for Ten days. I know For the first four days was $79 because I went in and spoke to a nice gentlemen that Saturday. The other 6 days was charged eight hundred and something or more it seems. When returned the vehicle the woman who looked the vehicle over seem like she went right to the damaged light first and stated I would be charged for it. She really didnt look over the rest of the vehicle due to her talking about the light and me expressing how filthy the inside was. She told me I would get a two hundred and something refund she did add an extra hundred to my refund. I greatly appreciated it but it was after I showed her the video I took as soon as i got home. It was my proof that I didnt damage the light and how filthy the inside was. I paid them and still two days later $200 taken off my account. The whole time I had the vehicle my bank account kept being charged diffrent large amounts. I just wish someone would have went over my rental agreement better with me. I didnt get an email of my final rental contract. Due to what I experience with the different vehicles. Maybe enterprise should start a pet friendly vehicles like they do non smoking and smoking vehicles. Due to covid they should (spay) disinfect the inside of the vehicles after each customer. I was recommended this location from my aunt Mrs. Noland and Im not sure if I want to rent at this location any more. I would feel very uncomfortable. The employees my not like me very well any more. They were overwhelmed with customers and the wait was long. God bless them all and there families.

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Name: f*** C
Date: 2020-08-20 17:20:56
Rating: 4
Comment: Clean cars .. friendly staff. And patient to explain vehicle rental. Awesome...

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Name: B**
Date: 2020-08-06 15:18:41
Rating: 4
Comment: Once I arrived it was chaotic. I checked in and waited for quite a long time but I’m fairness to the staff, they were extremely busy. Customers can be mean and I felt bad how much they were beating in the staff. My only suggestion to this location is to pre- assign cars in order of booking and in accordance to the size vehicle the customer paid for. Don’t make it a free for all unless a booked customer does not show. People should get what the paid for. Great job to the staff handling the herd!

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Name: r***** m******
Date: 2020-07-24 23:58:19
Rating: 1
Comment: Its alway an Hour wait even when reserved at a specific time they gave me the dirtiest car and told me bring us the Receipt for the cleaning why should i have to have the car washed and clean I thought that was their job

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Name: V******* A***
Date: 2020-07-16 00:00:13
Rating: 4
Comment: The reservation system is easy to use and as long as youre taken care of and everyone communicates good about it its all good. The car I rented this last time had some cosmetic issues like the volume dial not working or the passenger seat reclining knob was missing, and the car smelled like cigarettes from the previous renter. I was still able to use the rental for what I needed and had no hassle getting it or returning it.

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Name: j*** c*******
Date: 2020-07-04 16:41:58
Rating: 1
Comment: One of the absolute worst experience ever! Negative stars is more of a rating for this rental car company. Trevon the supposed area manager belongs in a back office with zero customer contact. Rude, condescending, and just outright unprofessional. How he is the area manager deserves a huge shame on his supervisor. They must be best friends. The rest of the staff takes after him. From absolutely filthy location to unacceptable customer service. Expect 2 hours to get a vehicle. When I mean a vehicle it doesn’t matter what you reserve. Even if your a premier member. Dirty cars, filthy location. Ownership should do a surprise stop. They will be extremely surprised. Renter beware!!!!!!!!!!!!!!!!! You have been warned.

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Name: A****** G********
Date: 2020-06-09 20:44:57
Rating: 4
Comment: I was able to make a same day reservation, however we had to wait about an hour after checking in before we got a car. They were a little busy and said there was a shortage of cars so thats why there was such a long wait. Once we did get a car and were about to drive off, we noticed that the car smelled like someone had been smoking in there. Their policy is that you will not get your deposit back if the car smells like smoke. So before driving off, we had to go find our representative and inquire about the smell. He stated the last person had been smoking in the car and thats why they didnt get their deposit back. We asked for it to be noted that the car smelled like smoke already (since there was no mention of it us prior) so that it would not be an issue when we brought it back. I was a little skeptical that they didnt mention anything about the smoke smell in the car prior to us driving off. I kind of felt like we wouldve been charged for that had we not brought it to the attention of the rep. After having the car for a week (initially we paid for 2 weeks) we took the car back and the rep stated we would receive a refund since we only had the car for 9 days. We then had inquire why were being charged for 9 days when we only had the car for 7. The representative asked another employee why it said 9 if we only had it for 7 days and that employee stated it mustve just been a typo. They changed it to 7 days without any hassle.Considering everything thats going on with COVID I understand it might be impacting how businesses operate and/or their wait times. Overall, Id use this business again. The pricing wasnt too bad either. Id just say to be sure you do your due diligence as a customer just to be safe.

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Name: J**** B****
Date: 2020-02-25 20:16:44
Rating: 5
Comment: I never rented car in my life, so I had no idea what to expect. I read some review about Enterprise on this location, and its very good review, and they even pick you up. So I decided to rent a car at this Enterprise. Some delay of pick me up time but it was pleasant. When I got there, she found a car that I usually drive. Just took me while to understand what she was telling me that is, Look around a car and inside a car. I had no idea why I have to looking around a car since I never rented a car in my life. Little later I figured out. Car was clean and run really good. Returning car was easy one too. And I didnt have to wait much for them to take me home. Driver gave me good information about health too. I will use their renting service for sure. Excellent experience with this store.

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Name: P**** G*******
Date: 2019-09-27 21:46:56
Rating: 5
Comment: The best car rental ever! From the time you enter to the time you leave you experience the best Customer service ever! They make sure your car is washed and clean before you leave the lot. Tim was the very nice person who helped me And was a very nice guy. I will never rent from anywhere else. And their prices for rental are very good to. While I was waiting Tim even offered me a glass of cold water. They just make you feel so comfortable. And they pick you up and take you home when you return the rental!

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Name: M*** t******** C****** (**** t*********
Date: 2019-09-18 19:28:40
Rating: 5
Comment: Whenever possible I always try to rent from Enterprise and have yet to have anything but a great experience, the Enterprise office in Vivctorville was no exception. A wonderful experience from start to finish! I had to leave my Jeep at the dealership overnight and they arranged for a rental, the Enterprise agent was very prompt picking me up and very friendly. The rental office was jumping but never tense, the staff all had incredibly positive attitudes and were very upbeat. I was particularly impressed with how well they worked together seamlessly handing off and pick up the customers they processed thru quickly and with a smile. One of the busiest rental offices I have been to but definitely the most organized and pleasant to work with! If you are in the Victorville/Apple Valley area and in need of a rental car there is simply no other place to go than this Enterprise Rent-A-Car, Mike theCarGuy said so!

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Name: A**** M*******
Date: 2019-08-19 05:31:26
Rating: 3
Comment: Actually deserves 3 1/2 stars for potential to be good, however, it is Poorly managed. It’s like watching chickens run around with their head cut off. The best thing about them is the fact that they are open on Sundays and it is a bigger site, the smaller sites had better organization than they do. Only one at the counter checking in and out is ridiculous and poor decision/judgment call. Too long of lines to check in and out a vehicle. Staffed well just has no organization. Need training in management skills. Would not be surprised if someone left before receiving their vehicle. Making a reservation has no impact on faster service here. Would not use this site again. I would rather drive further away to Main st in Hesperia on a Saturday to rent my car. I would even return to the Jasmine Street site as well. Have better customer service and manages well of staff. And didn’t even have the vehicle I need even after waiting an hour. The worst experience I had ever had with enterprise. Will never come to this branch again. NEVER EVER AGAIN!However, manager apologized the next day and gave me a rental that I needed. All is understood and forgiven, as I never really wanted to think they were just bad, but made poor decisions that made me feel harmed. Overall, they could use more customer service and management training. Experience was worst than I’d ever gotten, but all is forgiven. They have potential to be great just need the added help.

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Name: G**** M*******
Date: 2019-07-31 23:54:10
Rating: 5
Comment: I want to say,my experience with this location was excellent. All the employees were professional. I witnessed employees moving quickly to accommodate their patrons.Deposit return will take a few days an even up to seven. But in my opinion it was worth it to have a vehicle ready for me in an emergency situation as I was in on my Birthday.Thank you Manager Christian, you truly are an exceptional pleasure., as I wasnt so kind an you kept your cool an treated me with utter respect. Thank you again.

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Name: N****** B****
Date: 2019-06-20 17:35:25
Rating: 5
Comment: Thank you guys for all your help. My trip to Magic Mountain was amazing. Thank you for your car services.

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Name: S***** A****** H********
Date: 2019-06-03 19:14:34
Rating: 5
Comment: Just picked up a rental. Nice little Nissan compact. Awesome blue color. Very clean with all the bells and whistles. It was a little hectic but did not take very long to get past the particulars. Allot easier and not as expensive as I thought it would be for a one week rental. Paid an extra $30.00 to pay for gas so I dont need to worry about having to return the car with a full tank. If you rent with a credit card a nice compact shouldnt be more than $200.00 for a week other wise you will need a $200.00 deposit with out a credit card. Good to know in a pinch. I am very satisfied and the staff was excellent from start to finish. Two Snaps !!!👏

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Name: I**** V*****
Date: 2019-05-30 18:49:57
Rating: 5
Comment: Excellent customer service, wide selection, fast service, and great prices. So happy I was able to rent this while my car is in the shop.

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Name: J*** F*****
Date: 2019-01-29 16:56:28
Rating: 5
Comment: Always a professional, caring staff that takes care of what you need. Rented an SUV, didnt like it, quickly swapped me out into another type that was better for me (no price difference) without a hassle. After dropping of rental, drove me immediately to the repair shop where my own car was...no wasted time waiting for a ride. Great prices too!

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Name: F****** C*****
Date: 2018-12-23 12:07:35
Rating: 5
Comment: I am very pleased with this Enterprise. It had everything that suited my needs and I am very grateful to have had a customer service manager by the first name of Christian, who helped me get the best deal I was able to afford. I greatly appreciate how much patience and time he had been willing he had given me and my husband that he actually did do for us in order to get the damn best results we were given and we wouldnt leave empty handed. Best regards to you, Christian and youre truly appreciated by me and my husband we are looking forward to working with you again in the future. Thank you for all of your help. God bless you and take care.

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Name: G***
Date: 2018-11-06 16:47:22
Rating: 5
Comment: Customer service was great! From the moment we walked in, from start to finish ( even when you drop off the car) ..thats what I call Great customer service! I loved the car I had, im actually thinking to buy this cat! Thank you Enterprise for your kindness and making it so easy with great prices! All around great 100%!!

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Name: T***** B*******
Date: 2018-09-19 18:36:58
Rating: 5
Comment: Ive had to rent a car twice in a month and they are quick, friendly, and informative. Ive loved both cars Ive rented so far. Prices are better than I expected too. They even pick you up and drop you off at no extra charge.