Enterprise Rent-A-Car

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Name: H***** A****
Date: 2024-06-12 01:19:37
Rating: 4
Comment: Very nice and service oriented staff at Chino Hills. Everything went well but the van we rented had quite a few broken items that should be replaced. Van was ready and clean when picked up. Easy check out and check in. Very happy with my experience at Enterprise

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Name: B**** L******
Date: 2024-06-10 15:09:01
Rating: 5
Comment: Rented a Dodge Ram 1500 truck, which was wonderful!!Staff at this location were helpful and friendly. I highly recommend this Enterprise branch.

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Name: L**** B*******
Date: 2024-05-21 02:09:06
Rating: 5
Comment: Great staff at the Chino Hills Enterprise Office! My rental was ready for me at my specific time and paperwork was so quick! The ride was an upgrade that I did not expect. Car was very clean and no issues. Thank you for the professional service! Great experience!

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Name: B******* G**********
Date: 2024-05-05 23:04:01
Rating: 5
Comment: I appreciate the service provided to me by Enterprise. All of my needs were met. The service was very professional and swift.

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Name: B****** z*****
Date: 2024-05-01 13:35:13
Rating: 5
Comment: Always friendly and helpful. Noel and McKayla are awesome

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Name: K**** M*****
Date: 2024-04-29 23:18:58
Rating: 2
Comment: I rented the car 4/19/24 to 4/22/24 Pick up the car, the outside was dirty because they do not have the wash station. They just clean the inside of the car. They give you a code to take to the nearest shell right there By them to get a free car wash didnt like that. Press for time so couldnt go to the car wash. Everything was fine until I returned the car. Even then, it was still fine until I got a second charge on my card. I was charged for the Rental and the deposit initially. But then a whole separate charge for $318.15. Which charge to my card and then when I called and spoke with a worker there and asked. He didnt know why my car was charged. He said maybe there was extension. I told him no. Even as the receipt shows I turned the car in on time. No extensions were made nothing when I turned the car and everything was fine. Did the walk through fine? So then I asked, he said well Maybe it was a mistake on our part. I said well, is there a way to find out why my card was charged? He said no. Theres no way of knowing why I was charged. I wa Supposed to get my refund back. havent gotten anything back again I returned my car on the 22nd, which made it a Sunday. Today is 4/29/24. Still nothing and then he told Me Before You hung up the phone. Im sending you the invoice now. That deposit of the return that was made to your bank with the number for me to call and track the money down. Still have not received that email. I do not like this at all. Ive been renting with enterprise for little over 8 years. Never had an issue. first time going to the Chino location. I let him know like I do not like this at all. I am very dissatisfied. Didnt care didnt care at all? So Im trying to find out who I can speak to to find out why my card was double charged and why I have not received $636 back. Thats too much money.

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Name: H**** Y****
Date: 2024-04-25 03:27:56
Rating: 5
Comment: Jonathan was friendly, professional, and got us in and out in an expedient manner

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Name: M*** B*****
Date: 2024-04-24 18:13:17
Rating: 5
Comment: I normally rent from Turo, but since moving to Chino Hills, Turo isnt as available as it was when I lived in Laural Canyon. However, I was very pleased with the customer service and experience. Makala at the Chino Hills location was exceptional.

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Name: R M********
Date: 2024-04-24 15:52:33
Rating: 5
Comment: Since I picked up car, the person in the front desk (sorry I dont get his name) was very friendly and offered us an upgrade (which turned out to be an excellent choice), he turned us over to Noel to complete the transaction. Noel was very kind and seemed focused on making sure that we were not just another person on the list to help. Although they were short-handed and it took a little time to get our car ready for rental, Noel made sure all our questions and concerns were acknowledged. Noel explained every detail of the rental and gave us the option to choose as we pleased.On our return, I came back with an injured back and was walking slow as a turtle. Jonathan greeted me and went to inspect the vehicle for the return process. He was kind enough to get me a ride back home. Matt, the driver that took me home was very professional and understanding to my inability to walk fast due to my back discomfort.Overall had a great experience, will definitely rent a vehicle here in the future. Thank you for your hard work and keep us the excellent customer service you offer at this location.

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Name: V******* G*
Date: 2024-04-24 15:12:40
Rating: 5
Comment: Very helpful and clear and returning was simple

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Name: J*** Z*****
Date: 2024-04-23 23:24:08
Rating: 5
Comment: Very responsible hard working people ( Most of them) what I like the most is how fast they get me the car and the take it back from the moment you cross word with them. Joshua was great last time around

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Name: L C
Date: 2024-04-20 19:51:58
Rating: 2
Comment: Ive rented from other Enterprise Rent-A-Car branches in the past with no problems, but that wasnt the case this time around.I rented the car online and picked up the car about 30 min before the branch closed at the Chino Hills Enterprise branch.Although they told me the inside of the car had been cleaned, it simply wasnt. This was evident by the empty potato chip bags found under the seat and smears on the dashboard and windows. Also, the outside of the car had not been washed. We were told they were understaffed and gave us a code to take it through a local gas station car wash. It was also at 3/4 of a tank full.We took it to the gas station to fill it up and wash it, but when I opened the gas compartment, the gas cap was missing. I couldnt take the car back because the branch had already closed, so I spent the next few hours talking to various Enterprise Rent-A-Car branches/representatives, of which none could help or provide us with a gas cap. These are the Enterprise reps we spoke with and what the outcome was:- Roadside assistance told us they were only a vendor and could not deliver a gas cap.- Customer service told us they would email the closed branch and that an open branch would see that email and call us, which never occurred.- Reservation service told us if we purchased the cap, they would note in our contract, but could not switch out the car. The only option would have to be to switch it out at another branch. They provided us with a number to the Ontario branch, which was the closest Enterprise branch open at that time.- We called the Ontario branch numerous times, but they never answered the phone.We needed the car for an early trip the next morning, so we took another hour locating a replacement gas cap and cleaned the car properly.When we returned the car, we were reimbursed for the gas cap and having to clean the car ourselves. While appreciated, we wouldnt have had to go through all that trouble if the car was properly prepared prior to our arrival.While Enterprise reps were friendly, it appears they were moving too quickly to notice things like missing gas caps or maintain cleanliness. Also, it seems there is a lack of communication with the organization itself.

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Name: L****** E******
Date: 2024-04-20 02:02:18
Rating: 1
Comment: If I could give a zero star review I would. My step son wanted to rent a car from this location so I took him there. The store manager, Duckki Yoon, was the staff member that “helped” him. My stepson had a car reservation for a car made on the enterprise website. The quoted price was $346 per 8 days. But he was immediately told that the only car available was a $95 per day Audi. All the while me Yoon did not even attempt to offer any options or explanations. My stepson informed of this and immediately went inside after making my own reservation for the $44 per day car. The same person waited on me and again the same response. I then inquired about the cheapest available car and I was told the cheapest car here was $65 per day. I became upset and demanded to see the manager. At this point he told me that he was the manager, then I asked to have his immediate manager. Mr Yoon became agitated. It was at this point that he had no interest in resolutions. I mentioned that I would be contacting the senior VP of regional sales for enterprise since it was clear that we were being discriminated. At this point he asked me if I was threatening him. And furthermore he asked me to leave the store. I was then convinced that a classic bait and switch was taking place. I requested his immediate supervisor and his business card. He begrudgingly complied. Never again will I do business with Enterprise and I will report this incident as discrimination to rent to Hispanics. Shame

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Name: M*** I*****
Date: 2024-04-18 19:08:57
Rating: 5
Comment: Noel was very helpful and made the pick-up/return process very simple and easy. I will absolutely be back for future rental needs.

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Name: J******* C****
Date: 2024-04-16 23:57:34
Rating: 5
Comment: This is not the closest location to me but I prefer this location because the entire staff is outstanding! I never wait for long before Im in and on my way.

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Name: A**** K******
Date: 2024-04-16 18:47:21
Rating: 5
Comment: Friendly staff, from the people in the office to the gentlemen cleaning the cars ! location is easy to find off the freeway and my rental was ready when I arrived. Shout out to Miguel Uribe, who went above and beyond for me with his customer service and friendly demeanor. Highly recommend this location.

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Name: E* C*********
Date: 2024-04-10 15:06:40
Rating: 5
Comment: Great experience. Was told upfront of charges and they right on. Thank you Jen, Jonathan and I hope I have it correct Duggy. Very friendly and helpful all of you. Would definitely recommend this location and will be using again

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Name: D** V** C***********
Date: 2024-04-08 19:46:45
Rating: 5
Comment: We had great service! We had the perfect car with a cool sunroof for our family Spring Break trip to AZ. Keep up the good work! I highly recommend this center.

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Name: y*** v********
Date: 2024-04-08 12:17:21
Rating: 5
Comment: Very helpful and very nice employee Noel was great

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Name: H**** N******
Date: 2024-04-04 12:41:10
Rating: 5
Comment: Very good service, as always 👍

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Name: S***** F******
Date: 2024-03-30 04:16:22
Rating: 5
Comment: Noelle provided great customer service and I couldn’t be happier that everything went so smoothly.

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Name: N***** B******
Date: 2024-03-29 02:37:19
Rating: 5
Comment: Tammy was very helpful and provided great customer experience. Was very sweet and welcoming as well.

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Name: F**** E****
Date: 2024-03-25 16:20:27
Rating: 5
Comment: Very friendly staff quick pick up and return. I will definitely use them again.

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Name: S****** M*****
Date: 2024-02-24 03:35:40
Rating: 5
Comment: Staff is extremely friendly and professional. Very accommodating and concerned with customer satisfaction.

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Name: L**** P*****
Date: 2024-02-22 15:04:23
Rating: 5
Comment: Smooth rental experience all around. Always a pleasure renting at this Enterprise location, especially their staff & management.Thank you Duckki & Becky. I always appreciate the great customer service!

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Name: j** p****
Date: 2024-02-08 16:03:16
Rating: 5
Comment: Always great. Jen Elliot was fast and efficient. Never have a problem. Thats why I only rent from Enterprise

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Name: M*** L****
Date: 2024-02-06 21:30:59
Rating: 5
Comment: All the staff at enterprise where awesome. From the manager to all the staff and getting a ride to and from the shop thank you for all your help. I will not rent a vehicle from any other place

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Name: M******* N****
Date: 2024-02-06 16:06:59
Rating: 5
Comment: Had to rent a car from San Diego to Chino Hills.. both locations were amazing . Chino Hills Location I turned my car into Devon Mansfield .. was the easiest return I have ever done with a car return. He was very friendly and accommodating. I highly recommend Enterprise Rent a Car.. I have nothing but good things to say about them .. If in Chino Hills area .. ask for Devin!

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Name: P***** B****
Date: 2024-01-31 13:19:31
Rating: 5
Comment: Very good experience. Friendly helpful people

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Name: S******* Q*****
Date: 2024-01-25 00:47:23
Rating: 5
Comment: Andrea is awesome and very helpful! Very professional and treats you with respect! Thank you

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Name: P***** S******
Date: 2024-01-21 17:09:09
Rating: 5
Comment: Friendly and efficient staff. My go to local rental car location.

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Name: K******* G*******
Date: 2024-01-18 17:09:02
Rating: 5
Comment: Andrea was really helpful. I was expressing some concerns that I had and she was very understanding and patient with me!

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Name: v** L
Date: 2024-01-18 08:40:39
Rating: 1
Comment: I was deeply troubled by the recent interaction with the manager at the Enterprise Rent-A-Car’s Chino Hills location who accused me of something I did not do and threatened me to pay or he would send me to the collection and he said I would not be allowed to rent cars from them.I returned my rental car in good condition to the Chino Hills location the morning of Monday, Jan 15th, passed their inspection check, and paid for the two-day rentals. The manager called me on Tuesday, Jan 16th accusing me over the phone of damaging the windshield. When I showed up at the store around 10:20 AM that morning to check on their claim, I saw a giant L-shaped crack at least 18 inches long in the middle of the windshield. I also learned that they took the vehicle to a car wash outside of the store.The crack was so visible that the store associate who inspected the returning vehicle, me, or anyone else would have seen it either from the drivers seat or outside looking at the car. When I told the manager that I do not run away from problems. If I was responsible for the damage, I would pay for it but this huge crack on the windshield was not caused by me asking him why sending me to the collection for the damage was not caused by me, but he indifferently demanded I pay or it would go to the collection, and I will not be allowed to rent cars from them. When I asked him if I could not resolve this issue peacefully with him, was there someone else whom I could reach out to? he arrogantly told me that if I called Enterprise, they would refer my case back to him implying he is the only one and I have to deal with him.

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Name: J*** M*
Date: 2023-12-28 18:27:49
Rating: 1
Comment: HORRIBLE THEY CHARGE EXTRA FEES WITHOUT LETTING YOU KNOW. VERY RUDE PEOPLE AT THIS LOCATION. NOT TO MENTION THEY GAVE ME A CAR THAT WAS 8000 MILES OVER FOR AN OIL CHANGE. I HAD TO SWITCH IT OUT WHEN I GOT TO MY DESINATION BECAUSE THE CHANGE OIL SOON LIGHT CAME ON.

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Name: G** J**
Date: 2023-12-26 22:15:08
Rating: 5
Comment: This is my favorite car rental. Their service was prompt and excellent. Especially the associate, Duckki, was very helpful.

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Name: C***** S******
Date: 2023-12-23 22:41:05
Rating: 5
Comment: Seamless process, great customer service for a smaller scale rental location. A complete 180 from the last time I rented a car at Hertz in San Antonio where I was ignored for 30 mins. Employees are totally capable of being nice and helpful. Andrea helped me when arriving and when I was returning my car.

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Name: s*******
Date: 2023-12-14 12:29:09
Rating: 5
Comment: Excellent customer service. and prompt attention to any problem that arise with Rental. the car will not start. i called Enterprise they told me we will sent one of our employees rep. with new car dont worry . and sure within 20 min the person arrived with other car gas full and was really easy. I will recommend 100 % Enterprise exceptional customer service really profecional and eficiente. se los recomiendo

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Name: D***** M******
Date: 2023-12-14 01:19:39
Rating: 1
Comment: One of the biggest wastes of time. Awful service, awful fake people working there.

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Name: J**** Y**
Date: 2023-12-06 01:33:00
Rating: 5
Comment: Great location! Extremely respectful and attentive staff! BIG BIG Shoutout to Duckki and his team!!Family visited for a month and I needed another car to fit everyone and take them around LA.Pick up was super easy and fast! Was greeted properly, front desk was able to pull up my reservation immediately after I provided my information. (Im sorry I forgot her name lol)The person helping me thoroughly checked the car and made sure there were no damages on the car and made sure I left with no questions (It was a Chrysler Pacifica and I rarely drive such a big car )Family had a great time with the car and when I returned the car, Duckki was there to assist me, made sure everything was fine and my family had a great time during this visit. I was in and out super fast and made it back for my meeting for work!Definitely coming back for my next rental when family visit again!

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Name: M**** R******
Date: 2023-11-30 19:50:24
Rating: 5
Comment: Everything went very smoothly during this rental experience

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Name: S***** A******
Date: 2023-11-30 00:58:51
Rating: 5
Comment: Great experience. In and out for pick up, as well as drop off.

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Name: a******** s********
Date: 2023-11-28 17:51:30
Rating: 5
Comment: Great location! Extremely attentive and courteous staffs . Big thanks to Andrea who was very helpful and interactive throughout the check in and checkout process.The car I was given initially had malfunctioned gauges when I went back they did their best to swap with a replacement. Even though there were minor issues with the car, the team here did everything in spite of thanksgiving week rush. They call and confirm all the details ahead of reservation and keep us informed if there is anything .

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Name: J**** L********
Date: 2023-11-20 15:26:03
Rating: 5
Comment: It was a quick check in and check out and Miguel Martinez made this a pleasant experience.

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Name: T***** P********
Date: 2023-11-16 23:02:34
Rating: 5
Comment: Everyone was very friendly and acknowledged me immediately on my arrival. Love the car and mostly love the professional people that worked in the Chino Hills office. Valerie assisted me and shes very courteous and helpful with the transaction. Ill definitely go back to this office if and whenever I need a car rental.

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Name: K** C
Date: 2023-11-09 19:58:17
Rating: 5
Comment: Needed a car for the day, they came to pick me up and the next day they dropped me off when my car was done. Really appreciated everything they did

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Name: D***** R
Date: 2023-10-20 15:50:02
Rating: 1
Comment: I’d rate at zero stars if possibleNEVER RENT HERE!!! my car was not ready when promised.1 hour and 45 minutes late and I had to wait a very long time. They just kept telling me “another 10 minutes”. No car showed up.Again never use these people.

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Name: A***** W****
Date: 2023-10-18 15:54:52
Rating: 5
Comment: Enterprise in Chino Hills was exceptional!!! I needed the15 passenger van. When I arrived to pick it up they didn’t have one but Tammy was on the hunt for it and she never gave up. And just like that I was blessed with one! Valerie helped me check it out and get me on the road quickly and when we brought it back Drea was all smiles and just as quick checking us back in. Amazing team, everyone was so helpful, polite, fun and still very professional. Thank you Chino Hills Enterprise!!

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Name: N**** D***
Date: 2023-10-14 00:31:02
Rating: 5
Comment: Such a great experience! Everything went smooth! From picking up tge rental and retuning!

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Name: S**** L**
Date: 2023-09-27 22:56:00
Rating: 1
Comment: Never rely on their pickup service, any locations they either later or completely forget. This time is Chino Hills location and they completely forget, counter guy basically tells me its traffic jam.....its less than 3 miles between the location to my house, no free way and at least 3 other routes may reach the destination. End up I have no choice but to drive my own car. *The driver end up called after 40 mins behind of the original appointment time.

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Name: J***** J*****
Date: 2023-09-27 19:32:09
Rating: 5
Comment: Great service and staff. I will definitely rent from here again.

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Name: R***** L*********
Date: 2023-08-07 17:53:08
Rating: 1
Comment: The people were friendly but the car was not good. It smelled like cigarettes, had a slow leak in one of the tires and needed brakes. Not to mention they are now trying to charge me an outrageous amount for insurance I never asked for. I was under the assumption I only had to pay the taxes because insurance was paying for the rental but now they are charging me over almost $500. I would look elsewhere for a rental.

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Name: n*** g*****
Date: 2023-08-04 02:48:18
Rating: 1
Comment: Today an Enterprise employee caused a car accident with my car, then denied responsibility. When my husband confronted the employee, the employee aggressively stepped up to him to fight him, called him vulgar names, and cussed at him. The incident was witnessed by a customer, and management, who failed to intervene. Enterprise parks their cars all over the parking lot outside of marked parking stalls and drives through the parking lot at unsafe speeds on a regular basis. This location is personally and professionally unsafe, and the employees are incompetent and threatening. Take your business elsewhere.

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Name: K**** S*******
Date: 2023-07-29 02:42:48
Rating: 5
Comment: I rented a car from Chino Hill the rep that gave me the rental was an excellent person sorry I dont remember his name but unfortunately the car had mechanical issues which took me away from my road trip for a few hours to go get a swap vehicle at the San Diego airport upon return that car to chino the rep or manager that did the return was very very accommodating after I told her what happen. Ive been renting from enterprise for years and will continue to do so Ive experienced for the most part nothing but great customer service!Go Chino Hills enterprise!

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Name: M**** B***
Date: 2023-07-28 02:04:34
Rating: 5
Comment: Several cars were available for me to choose from. I did not have to wait long. Quick and easy to acquire a vehicle.

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Name: I**** G*******
Date: 2023-07-19 19:23:11
Rating: 5
Comment: The agent that helped us was awesome!!! Great customer service and helped us a lot.

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Name: S**** M*****
Date: 2023-07-02 15:49:06
Rating: 5
Comment: We rent thru Costco online, and stop by to pick up. SMOOTH Transaction

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Name: I** P***** S*********
Date: 2023-06-10 19:11:12
Rating: 5
Comment: To the Chino Hills team. Came in late prior to closing. The four (4) team members still assisted me in a quick, timely manner. I apologize for coming so late. To the Saturday team members, thank you for your absolute 100% customer service. Will definitely come back, hours before closing. Thank you.

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Name: T*** Q******
Date: 2023-05-03 17:35:22
Rating: 5
Comment: Rented a vehicle for a weekend trip to Vegas. The staff was friendly with good customer service. The vehicle was clean and had no issues with it all weekend.

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Name: F*******
Date: 2023-04-18 00:05:03
Rating: 1
Comment: Very bad customer service I was showed one vehicle then given another just with a short brushed off excuse that they lost the keys

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Name: b******* w*****
Date: 2023-03-30 18:33:33
Rating: 2
Comment: The car was not ready or not available when i picked up on my time of reservation. After long wait, they give me another car whic an upgrade but with extra charge. Common, they should give my an upgrade with no extra cost since it is their vault not mine, they should have honored the price of my reservation.

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Name: P*************
Date: 2023-03-21 23:20:29
Rating: 1
Comment: The worst customer service!!!Ive officially stopped using Enterprise. I recommend you save yourself the headache as well.When you ask to speak to a manager to resolve an issue and because theyre in the wrong they either leave you on hold or hang up on you rather to than deal with the issue.Hi John,If you have a number to be reached at I will gladly give you a call otherwise, Enterprise has taken enough of my time and money.**I would like to give your only 2 young ladies that are worth a positive to this company a compliment. One is gone on maternity leave and the other was Sally, these young ladies were very pleasant to work with over the last 6 months.Your manager/supervisor, I believe her name started with an N (she worked Friday afternoon 3/17/23) she needs to NOT be apart of any sort of customer service, especially in this field!**

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Name: J**** V*********
Date: 2023-03-15 12:53:44
Rating: 4
Comment: It’s convenient location for me. Employees were professional, friendly even in the busy hours. Some office construction happening in lobby area.

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Name: I**** A*****
Date: 2023-02-22 15:22:35
Rating: 5
Comment: I had the pleasure of working with Adrian @ Chino Hills Enterprise. He was so polite, patient & fulfilled all my needs. I recommend him to my friends for their rentals. His personality is awesome.

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Name: G**** D*****
Date: 2023-02-16 21:23:43
Rating: 5
Comment: Great experience.Calvin was a big help and answered all of my questions/concerns.

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Name: J***** B*********
Date: 2023-02-13 19:22:07
Rating: 5
Comment: Great customer service, Calvin was very welcoming, his positive energy cheered up my day . He made the whole process very easy. I recommend this location to everyone who is looking to rent a car .

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Name: N***** G*****
Date: 2023-02-11 20:47:47
Rating: 5
Comment: Kalvin Ros ( hoping I spelled it right ) was a great help when we needed the most. Good job buddy,P.S - get Kalvin his business cards !

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Name: M**** H******
Date: 2023-02-01 19:39:14
Rating: 5
Comment: Thank you Calvin for such wonderful customer service. He’s very knowledgeable, helpful, kind and over all excellent customer service. Thank you Calvin for making this experience for me as smooth as possible. Thank you for all your help!

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Name: M***
Date: 2023-01-17 20:31:45
Rating: 5
Comment: Excellent service from Kalvin Ross; he was kind, courteous, knowledgeable, and overall a great person to work with. Kalvin had us on our way in under 10 mins. Would definitely come back again to this Enterprise location and looking forward to having Kalvin work with us again.

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Name: B** C*******
Date: 2023-01-14 09:51:34
Rating: 5
Comment: The staff here at Enterprise was very helpful and polite. Kalvin helped me and my Wife get into a car we were comfortable in. We appreciated his extra effort and customer service.

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Name: T****** B******
Date: 2023-01-13 23:57:48
Rating: 5
Comment: Great service from Calvin and company. Very friendly and helpful. I strongly recommend the Chino Hills Team.

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Name: K**** H****
Date: 2023-01-11 16:14:08
Rating: 5
Comment: The staff was very friendly and helpful. I needed a ride back home and it was arranged quickly. I always rent a car from Enterprise and I will continue to do so in the future.

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Name: A***** B****
Date: 2022-12-28 13:38:19
Rating: 5
Comment: Adrian assisted me and was very pleasant and courteous. I rent cars often and the customer service at Enterprise Chino Hills is always awesome

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Name: J***** T*******
Date: 2022-12-27 17:34:53
Rating: 5
Comment: My family and I always enjoy renting a car with these guys especially at the Chino Hills location by Sprouts. Our go to guy is Calvin, he treats us like family because he knows how to take care of people but he also is very professional and easy to work with no matter the situation. Thanks again boss and look forward to using your services again soon!

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Name: T***** H****
Date: 2022-12-21 16:25:18
Rating: 5
Comment: Excellent door to door service with free pick up and drop off. Competitive rates and nice clean automobiles are the reason I keep renting from this neighborhood Enterprise store. Keep up the good work!

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Name: K****
Date: 2022-12-07 00:07:09
Rating: 5
Comment: Wonderful, wonderful customer service from Kalvin Ros and Steven Yip. They took care of the customer needs and great work attitude. They are both an asset to the company. I will highly recommend to anyone who needs car rental. This is the location you want to go to.

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Name: J****
Date: 2022-12-02 22:45:10
Rating: 5
Comment: Wanted to give a shout out to Adrian! There was no availability for the car size that we requested so we were back and forth couple times just to decide which car to take. Adrian was patient all the time with a smile on the face. Later in the day, we called to ask if there was an intermediate car for swap, though there was none, he told us to be sure to call back and check later in the day. Just a few minutes before closing time, there was an availability. He showed us the car and we ended up not taking it but he was still very patient and with a big smile. His service was exceptional and highly recommended!

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Name: M****** C******
Date: 2022-12-01 16:13:57
Rating: 5
Comment: Great customer service from start to finish. Henry Lee was very professional and friendly upon returning the vehicle.

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Name: F****** A******
Date: 2022-11-24 03:51:20
Rating: 5
Comment: I knew I had to leave a review here when this place was night-and-day . From start to finish, the employees were cheerful, kind and extremely helpful (Sheyla). When I had an issue with the first rental she right away took care of it she was fast and efficient love her vibe and her customer service skills 😁 you need more employees like Sheyla!

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Name: j*** b******
Date: 2022-11-02 14:55:17
Rating: 5
Comment: Customer service has always been friendly, alway gets me into my rental in a timely manner.

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Name: g******* G*****
Date: 2022-10-26 13:36:00
Rating: 5
Comment: They are professional helpful and very patient with each customer. They provide every bit of detail regarding your rental and fees and assist with any questions I would definitely be going back to rent a vehicle from them.

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Name: T***** B*****
Date: 2022-09-01 13:58:29
Rating: 5
Comment: Love this Enterprise super friendly staff and they have a pretty decent selection of vehicles, I had to rent a vehicle a couple of times this month because of my car troubles and they really took car of me each time.** Updated 9/01/22**Still friendly staff butTerrible selection of economy vehicles all from out of state smelled of smoke, one I actually had to return because I couldnt take the old casino smell of cigarettes. No windshield washer fuild all of the windows were extreme dirty. Disappointed to say the least.

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Name: K****** M********
Date: 2022-08-06 19:47:42
Rating: 5
Comment: Really great service and greats sets of people in the facility.They are quick and most importantly one of the few city locations who are open on weekends.If you rent a vehicle and need to return of weekend to get a 7 days rate...this would be your bets bet ditching the hefty airport fees.All the staffs are really helpful and nice.. they make sure you get in and out in lowest possible time.This facility is conveniently located within the sprout shopping complex, they have a quick in-house cleaning center which is really beneficial.I had some problem with the car rented however they were fast to resolve and help. Thank you again!!

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Name: J**** A****
Date: 2022-07-14 23:32:03
Rating: 5
Comment: Great service given by everyone from the pick up at the body shop by Matt, checking in with Sally, and doing the car walk through with Henry. Even when there was a key entry problem the following day the team (Sheyla & Sally) did what they could and when it wasnt fixable they did what they had to in order to get me back on the road again. I would say calling in isnt the best way to connect with the team. As most people are these day, they are busy as well so get there, be patient and youll likely be rewarded with great service as well.

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Name: C****** B****
Date: 2022-04-13 20:15:20
Rating: 2
Comment: Not happy with this rental experience. Car did not have a full tank of gas, only 3/4. This makes it difficult to fill back up to that amount, especially considering the number of people waiting in line to get gas. Secondly, the car was incredibly filthy. Had to get it washed myself and clean the interior windows. Lastly, the midsize suv that I reserved was not available which forced me to have to take a gas guzzling full size suv. I had plenty of miles to drive with this 1-week rental, so that inconvenience cost me a lot in extra gas cost. Not a happy camper with this Enterprise experience. The employees were very kind though; that was the one positive note.

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Name: E******** M*****
Date: 2022-04-03 19:18:13
Rating: 5
Comment: Shout out to Doug who helped with my rental! He was informational and made the transaction quick and smooth. Even though the vehicle I chose had a tire pressure issue, he helped assist with the minor inconvenience. The rental process was quick and convenient. Thank you!

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Name: E******** k**
Date: 2022-03-30 23:59:20
Rating: 5
Comment: Everything about the renting process is easy. Very simple and straight forward process. When it was time to pick up the car, they didn’t have the car i needed. But enterprise quickly accommodated for any updates we needed to make to our reservation and i am left more than satisfied with my experience!!! Will definitely continue renting cars with Enterprise!!!!

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Name: C**** B
Date: 2022-03-25 13:00:44
Rating: 4
Comment: Came here since my car is in the shop for repair. Great employees and good customer service skills. I highly recommend this Enterprise Rent-a-Car.

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Name: R***** L**
Date: 2022-03-24 03:47:58
Rating: 5
Comment: Shout out to Douglas! He helped me out to swap a better car I wanted. He could have just tell me “i am sorry, this is what we have”, but instead, he said “a Mercedes is coming in with new tires, you wanna get that?”I was so relieved that he called me when the car is ready. Several attempts the phone got disconnected and he kept calling me.Other staffs are nice and friendly!

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Name: A****** G*******
Date: 2022-03-23 13:26:39
Rating: 2
Comment: The vehicle was not washed when I picked it up. It was wiped down with a rag and some cleaner. Windows and mirrors were smeared with the cleaner used to wipe the vehicle down. Once on the road the vehicle was equipped with a safety feature that alerted the driver of drifting into the next lane. A good feature if worked properly however at times the sensors would randomly pick up a groove in the roadway and would adjust the front wheels without notice. This action would cause a very unsafe condition for the 9 hour drive to Utah from California. The rear tires had very little tread remaining on the life of the tires. Another unsafe condition for the rain and snow we encountered throughout the trip.Overall I was not comfortable with the vehicle during my week rental.

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Name: D******* H***
Date: 2022-03-14 04:00:51
Rating: 5
Comment: Always has a great car at a good price for me to rent. Steave helped me last time and was just over all cool and professional.

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Name: A***** B******
Date: 2022-03-02 15:42:39
Rating: 5
Comment: My recent rental car experience with Enterprise Rent-A-Car was seamless. I was greeted and asked a few personal questions and I was on my way. I was able to observe the return cars getting a full cleaning. I was disappointed that the deposit was increased and is now $300. This makes it harder for individuals who can’t afford a rental car but, I understand.

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Name: T*******
Date: 2022-02-16 14:58:34
Rating: 1
Comment: My employer is contracted with enterprise and I’ve had to rent at least 7 times now out of those 7 times I’ve only had 2 great customer service. This last time was the worst and the girl who helped me was an assistant manager!!! I asked them to fill up the tank and it seems they are lazy because when I ask they seem to get attitude and have something to say to me. I spoke to Steven who is another assistant manager and he told me there should never be an issue if I request the gas tank to be full. Either the reps are lazy or need a training on contracted employers with their company. Another time I was asked to provide them with a credit card. Why? My employer pays for the rental and gas. I will now have to find another enterprise out of my way because I refuse to go back there and deal with those people.

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Name: E***** G***** G******
Date: 2022-02-02 15:24:18
Rating: 5
Comment: I want to thank Rep Steven from the Chino Hills location who provided me with an excellent experience and great customer service. Even though the vehicle I chose was not available he made a great effort in providing and finding me a vehicle equivalent to my original request. The rental process was quick and convenient. I was also followed up with a text message from Rep Sally who assisted me with any questions I had while with my rental. I will definitely be renting from Enterprise again.

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Name: I*** W**
Date: 2022-02-02 08:45:53
Rating: 5
Comment: I have rented car here couple times in the past and love their friendly and professional services. Sometimes they will offer free upgrade if the type of car you book is not ready.

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Name: �***
Date: 2022-01-28 22:19:11
Rating: 5
Comment: If you ever need to rent a car in Chino/Chino Hills area, this is THE place. I had a few special needs while renting this time such as pick up / drop off, stop at See`s candy, and a bit late for returning car... Everything was handled with smile and 100% satisfaction. Thank you for Enterprise CH team!

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Name: L*** P******
Date: 2022-01-19 17:57:31
Rating: 1
Comment: I had an appointment through insurance to get a car. They didnt have a car available that was in the price range so they made me wait an hour and 15mins outside in the cold to get a car. If I could give 0 stars I would. And the car was nearly on empty.

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Name: R*** P**** (******* R*******
Date: 2021-11-23 17:36:04
Rating: 1
Comment: Worst customer service experience. The steering wheel was shaking hard, seemed like wheel balancing issues, the locking pins for the back seats were missing, as soon as I applied brakes the entire back seat along with everyone in it hit the front seat, one of the brake lights wasnt working. I was stopped by the CHP and almost got a ticket. Upon informing the attendent of all, she said was I am sorry. Will never rent front the place again.

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Name: K**** X*
Date: 2021-11-18 06:10:27
Rating: 1
Comment: Worst rental car experience ever, pls DO NOT go to this location and take your business elsewhere. This is my first ever review on Google, which says a lot about how BADLY I was treated.Long story short, they dont have any car in the premium or elite SUV class I reserved. The associate did not apology and offered me a Chevy Spark (Sub-compact Car) instead, saying thats the only car they had. WHAT A JOKE when I was expected a BMW X3. When I declined, he said it was ON ME that I didnt want the car they offered -- way to talk to your customer when it is your fault.Later the manager came out, and said they wouldnt give me any SUV. When I complained about the round trip Uber fare I had to pay without getting a car, she gave me an attitude and said she would PERSONALLY order an Uber as if that was doing me a HUGE favor. Now I felt humiliated TWICE, and left without a car.

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Name: E**** J****
Date: 2021-10-18 14:45:02
Rating: 5
Comment: Every staff member I came in contact with, whether in person or on the phone, was friendly, professional, and helpful. I had to rent a car because someone hit mine so I wasnt looking forward to renting a car but this Enterprise team made my day so much better. I’ll definitely be coming back.

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Name: k**** j******
Date: 2021-08-16 14:27:53
Rating: 5
Comment: Enterprise in Chino Hills is awesome. The team there is the best. Professional, friendly and courteous. If you want great customer service i highly recommend going to them.

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Name: A** S******
Date: 2021-07-15 14:16:57
Rating: 1
Comment: When I booked on line to rent a car in Chino Hills same day pick up, it was available. when I came to pick it up,it wasnt available. To make the long story short,I waited for 31/2 hrs to finally have the car. I was informed that there is a crack on the windshield,fine,coz I really need the car. Upon inspection,the back trunk was dirty, the rep pick up some of the trash... then while driving the car, I noticed the windshiled is dirty and also the side mirror. Then I dropped my phn and lo and behold, I saw more trash in the carpet,chips,torn papers,etc in between the driver seat and the console. In short,that car was not clean enough to think that they charge triple rate because of the pandemic, what I got in return after complaining? 13% off my bill... plus when I pick up the car,gas is almost empty and returned it with half a tank. I will never ever rent again from this place.

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Name: S******* C********
Date: 2021-06-25 01:12:00
Rating: 1
Comment: We went to chino enterprise car rental and the employee there lie to us he even made us drive to Ontario Airport to find another car. He did not call them to let them know we were coming after he assure us that he did . That is very poor service and not acceptable. Will not come back again.

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Name: K B****
Date: 2021-06-25 01:03:42
Rating: 1
Comment: We made a reservation at this branch. They did not have a car available when we got there. They sent us to the airport reassuring us that they spoke to the agent there but it turns out that was a lie. So we ended up lied to and without any car.

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Name: D**** P*********
Date: 2021-06-05 18:23:30
Rating: 5
Comment: Thank you to the two young men who helped me I think one young man his name was Jarrod sorry dont remember and the other was duckie. They were both efficient in helping me

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Name: J**** K*** I**
Date: 2021-06-03 19:22:19
Rating: 2
Comment: Price gouging the customer is never a good idea. Enterprises Car Rental prices are extremely high compared to their competitors. My last experience makes me want to use other agencies. But just like with family members, you want to give them a chance to get it right. Hey...Enterprise, stop taking advantage of the customer to increase your profits.

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Name: T***** H******
Date: 2021-05-20 15:16:38
Rating: 3
Comment: I like the ease of the process. But when I set an appointment the vehicle was not ready. I had to wait about 15 minutes and then was told that the car I wanted they did not have but placed me in an upgraded vehicle and charged me more. I felt that of the car I reserved was not ready, I shouldnt be charged extra for an upgraded vehicle. The return process was easy and really quick. I do appreciate that. All associates were very polite.

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Name: V******* B******
Date: 2021-05-11 17:55:18
Rating: 1
Comment: They’re huge scammers. They don’t update their system of YOUR payments then take more at the end of your rental saying you didn’t pay when you clearly did every time you called to extend. Says it declined but it only declined when you tried to take money out that didn’t need to be taken out bc I already PAID YOU.... then used an old card on file screwing my credit up, Big scammers!!!!!! ENETERPRISE IS A BIG SCAM. Especially in chino. Never have I ever had this type of treatment from car rentals and I’ve traveled all over the states. TURO WAS BETTER THAN THIS

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Name: G
Date: 2021-04-15 16:13:41
Rating: 5
Comment: Great customer service! Come here for work and personal rentals and they always take care of me. Cars are kept clean and sanitized. Thanks!

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Name: G***** F********
Date: 2021-04-06 00:41:45
Rating: 5
Comment: Had a great experience at Chino Hills Enterprise. I reserved a vehicle 3 weeks ago and the day of my rental, they had the exact vehicle type I reserved without any issues. The rental checkout was very fast and efficient as well as the return. Thank you.

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Name: j**** l**
Date: 2021-03-10 22:43:45
Rating: 5
Comment: From start to finish everyone was super friendly and helpful. Pick up and drop off was easy. Bonus perk, after returning the rental they provided free drop off to the auto shop where I was picking up my car.

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Name: A* C*
Date: 2021-02-24 21:17:39
Rating: 5
Comment: Great service and I received an upgrade because they didn’t have the car I needed. Our weekend was stress free. We really enjoyed driving the vehicle on our weekend getaway.

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Name: K*** J****
Date: 2021-02-17 20:36:50
Rating: 5
Comment: Enterprise makes renting a car so easy they have a great staff at all their locations but especially the Chino Hills location with their manager Luis. If you need a car I strongly recommend Enterprise

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Name: V***** S********
Date: 2021-01-22 13:02:40
Rating: 5
Comment: This is my 2nd time renting at this location and both times I have experienced great, speedy service, and super friendly staff that made everything so easy. I will be back for sure.

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Name: T*** K**
Date: 2021-01-12 02:37:14
Rating: 1
Comment: Not quite sure how this place has 4 stars currently. I rented a car from them months ago and contacted them with a problem I had with the vehicle and the service that I received. However, after 5-6 phone calls to headquarters waiting for someone to get back me and a few emails exchanged as well, I have yet to receive ANY form of follow up from this Enterprise location. I truly feel that there are much better rental services out there that will give you the quality service that I pay for. If you want to stand around for an hour for your rental vehicle, wait months to never hear back about an issue, and receive terrible service, this can be your place to go.

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Name: D***
Date: 2021-01-09 20:55:01
Rating: 4
Comment: Enterprise is not an automotive shop. Although this place has great Personel and good service it can be frustrating to rent a Vehicle with expired Plates, Tires with low air pressure, Missing Fuses to Power needed Components, Warning Lights illuminating for service that is overdue and things of that nature.

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Name: B****** P***
Date: 2020-11-18 16:20:07
Rating: 5
Comment: Had a great experience my first time renting from here. There was an issue with the original car I was supposed to get, so they upgraded my car at no extra cost. Extra friendly service! Will definitely rent from here again!

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Name: S***** W***
Date: 2020-10-19 21:47:00
Rating: 5
Comment: My experience at the chino hills enterprise was pleasant.The staff was great and they went above and beyond.No issues whatsoever.They also let me drop my rent a car at the caliber Collision where my car was being repaired, and that made life easy for me.So definitely 5 star service.Definitely recommend this location to anyone I know.

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Name: S***** R******
Date: 2020-10-19 15:06:40
Rating: 5
Comment: Very happy with the service here. Fast, friendly and efficient for check in and out. They are also doing a good job following Covid-19 guide lines. I would definitely continue to use this location in Chino Hills.

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Name: h***** k*******
Date: 2020-09-14 19:50:30
Rating: 1
Comment: I would like to start saying, if i had an option to give negative start then this enterprise deserves it. We rented a car recently for the weekend and booked it for a week. I dropped the vehicle early on Sunday with key drop off services. Before we left the premises, we checked everything whether car has been damaged or not. After three days of dropping car off, we received a call that car had been damaged on passenger side. We explained that, we have checked everywhere before dropping off that vehicle on perfect condition. My wife went to check vehicle and damage looked like someone has swipe the passenger bumper while it was parked. While discussing, my wife was notified by one of their employee was on site to move vehicles on 9/7/2020 while it was holiday, their story doesnt make sense, but as customer are always the victim in corporate trap. Later I got a charge on my account for the vehicle rental that my rental rate were changed from 100 $ a day to 125$ a day since we dropped vehicle early. I was aware that it is usually the case and to verify I asked rental agent at enterprise location whether rate would change if we drop the vehicle early and they replied it would stay the same. Their evil customer service and policies makes you feel crippled. It is very unfortunate to have experienced such a headache especially in a time like this where they try to rob you blind. I would not recommend this location to anyone. BEWARE, DO NOT RENT FROM THEM.

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Name: J***** S*******
Date: 2020-09-10 17:07:04
Rating: 2
Comment: My wife and I made a reservation for 5 days rental in Costco, but when we went to pickup the car we selected, we were told that there’s no available car that day and also the following day, what puzzles me now is, why did our reservation went trough in Costco if there is no available car, it did not stop there, since we were determined to leave out of town, we made another reservation through Enterprise and we were asking the same car and there is available unit. Please explain me the process because I can’t really understand how you conduct your business.

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Name: J** H********
Date: 2020-08-30 20:24:31
Rating: 4
Comment: A short wait and the young lady that helped me was great, she was very well mannered, respectful and patient. She was knowledgeable and got me out of the store in less than 20min. Thank you Enterprise.

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Name: M*********
Date: 2020-08-14 23:32:41
Rating: 1
Comment: First time 5 starts,,,nice very satisfied with the service, my first time there was nice, about four weeks after that Im not sure what happened = second time this is what happened =hi good morning Luis, today Im texting you first. first of all thank you for getting me a vehicle before my reservation time and getting to my appointment 2 hours before time. unfortunately the satisfaction level has change from three weeks ago to this rental visit. when I made my reservation online I did not see a note saying that if I use my debit card visa I can only rent a lower brand vehicle. so when I picked up the vehicle it was not anything to close to what I asked for so now I have to drive around for couple more days very dissatisfied. also inside the front windshield had some sneezing overspray and the steering wheel was sticky. one more thing I think your employee is Hispanic he should know not to depreciate his own race. but thanks again for getting me to my appointment early.

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Name: L***** R*****
Date: 2020-08-07 01:18:20
Rating: 1
Comment: When I returned my car, Jacob from Chino Hills Enterprise told me they were going to charge me $200 extra because I did not clean the car.Talking about cleaning, there was no reassurance that the car was cleaned and disinfected (according to CDC guidelines) when we picked up the car. No seat covering.They also charged me more than what was explained to me. They showed the area where you’re supposed to sign in their iPad, without going through the details.I told Statefarm not to endorse this company again.When I returned my car, a female worker was very rude with me. When I asked for the name of the person who previously helped me, Miss Attitude said “his name is Jacob, if that means anything to you.”Are you kidding me? If it means anything to you I’m going to Hertz next time!

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Name: M**** A******
Date: 2020-07-31 20:50:50
Rating: 5
Comment: Very pleasant experience from start to finish. Friendly customer service. The Truck we rented was cleaned and sanitize right when we arrived.

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Name: T*** W*****
Date: 2020-07-31 17:15:35
Rating: 5
Comment: Employees were friendly and courteous. They were all wearing facemasks and sanitized areas as service with a client was completed. Very efficient in getting a car for me - I observed as they sanitized it. Check in and out was easy and quick. Excellent customer service. Thank you Enterprise, Chino Hills ♥️🤗

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Name: M***** D** E***
Date: 2020-07-18 04:44:42
Rating: 5
Comment: Fast, Efficient, and the best service considering the current circumstance. Luis was pleasant and hooked us up with a nice comfortable ride for us to take for a weekend get away to Las Vegas! Thank you for your service!

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Name: n**** h****
Date: 2020-03-04 15:53:29
Rating: 5
Comment: Enterprise Chino Hills is always awesome! From check-in to leaving the lot in an awesome car is always quick and smooth!! Jacob, one of the Managers was great with helping me out with my last rental for a quick trip to Vegas. I will always return to this particular location because of the awesome staff and excellent customer service! Thanks guys!!

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Name: L**** D******
Date: 2020-02-26 17:11:35
Rating: 5
Comment: Wonderful staff and excellent service. The employees really hustled to make this a most enjoyable & rapid check in and checkout visit. I use Enterprise regularly; they strive for the best service to their customers!

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Name: S***** R***
Date: 2020-02-21 05:04:19
Rating: 5
Comment: I’ve been using this Enterprise for a few years now and have always always always received top-of-the-line customer service! Extremely responsive! Amazingly helpful and always kind! They even look like they are having a good time when they interact with me!I’ll keep coming here as long as I will be renting cars!

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Name: L****** S******
Date: 2020-01-18 23:45:06
Rating: 5
Comment: Luis Macias and the rest of the staff at the Chino Hills Enterprise are great, and their customer service is on POINT. I give them a 10/10!!

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Name: E***** G******
Date: 2020-01-16 01:03:58
Rating: 5
Comment: I rent cars all the time and I will only go to Enterprise! Specifically, the Chino Hills Location is by far the best! Excellent customer service is at the top of their list.On December 28th I reserved a car for my brother who came from Miami, Florida and he was shocked at the superb customer service with Enterprise! Ronnie was at the Chino Hills location that day from Upland. Ronnie was the best that day and thats what my brother needed after his horrible experience with another car rental company that left him high & dry!! You rock Ronnie!!Enterprise is the ONLY place to go when you need excellent customer service and available cars to rent. The Chino Hills location/Enterprise I am definitely recommending!!Thanks Enterprise!

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Name: J
Date: 2020-01-15 15:35:01
Rating: 3
Comment: I had to get a rental due to an accident I had. I rented out a red Nissan that was given to me.This review just reflects on the car and some on Enterprise.When I first received the car it was smelly. I think someone was smoking in the car and the smell just stayed and lingered. I had to put an airfreshner inside just to mask the smell. When I turned on the AC I was able to smell the spurt of sourness smell coming from the car filter. It was definitely not pleasing. It was about 20k miles in. These were a few things that I noticed when picking up the vehicle.For the car, the gas reading even though was digital, was not accurate. The power to the Nissan Versa was not great and my Prius is way better.The customer service was outstanding. They helped me out quickly and efficiently. I do appreciate the haste customer service without being rushed. Thanks

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Name: C**** S
Date: 2020-01-07 00:03:32
Rating: 1
Comment: RA# 81T8GY, From 12/22/2019-12/29/2019We rented a 15 passenger van for a Christmas 2019 road-trip from CA to AZ and NM. Called a week before the rental pickup location to see if they can make sure we get the Ford Transit and they said they would try their best. Now on the 12/22/2019 morning of the pickup, they just had three Chevy vans. All three were pretty dirty on the inside. Having no choice, we choose the cleanest of the three. While driving off the lot, notice the left break light was out (see photo). Exchanged it for another one and waited around 20-30 minutes for them to clean out the second one. During inspection, the wheel jack was not secured in the original position and was half-way extended (see photo). The agent had no idea how it is supposed to be secured so I ended up doing that myself. This took another 10 minutes just to return it from the extended position because I had to turn the knob by hand. Now, driving off the lot in the second Chevy van, there was a warning about the tire pressure. When back to talk to the agent and they said they knew about this and the tire pressures have all been checked. The TPMS sensor needed to be replaced. While going through this ordeal, the other van was rented out so exchanging again was no longer an option. Since we were already late to begin our trip, we took it as is with 20% discount and stipulation that the option Roadside assistance would be included free of charge.Got the van home and while installing hotspot antennas on the roof, notice there is roof damage (see photo). Double checked the tire pressures and the front tires were about 5 lbs low and one rear tire was 35 lbs low! They were supposed to be 50 lbs for the front and 80 lbs rear. I spent another 15 minutes adding air to the tires. Now this is after the agent ensured us the tire pressures have been checked by a shop and the warning was because of a faulty TMPS. The TMPS is bad because the warning did not go away even after adding the right tire pressures.They said this Chevy van is equal to the Ford but it is not even close. We rented the Ford on last year’s Christmas road-trip. The only specification that is the same is that it does set the same number of passengers. It does not have BT so we could not listen to our music on the whole trip, no headrest in the rear to mount our DVD-player, on 12v in the front so had to use a long extension to power the devices in the back.Now finally on our trip, the side door rattles so much on rougher roads. Had to deal with this along with the passengers complaining about this all trip along! On the second day of the trip, the left turn signal in the dash blinked twice as fast so I knew the bulb must be out in the front or rear. It turned out to be the rear which is now the same issue as the first van we exchanged at the Enterprise Rental lot. The trip went well and we made the most of this trip.We returned this on time and Enterprise Rental did add the Roadside to the contract but also charged us $5.99 per day! They did refund this.

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Name: Y**** H*********
Date: 2019-11-23 21:24:42
Rating: 5
Comment: Amazing customer service and they made the process extremely easy! Especially Jaime at the Chino Hills Enterprise, he went above and beyond to make sure I was happy with my rental car and entire process. Very helpful and kind.

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Name: C***** N*
Date: 2019-11-10 14:54:06
Rating: 1
Comment: This is absolutely the worst car rental facility ever.. if I can give them a negative 5 star I would. Luis D Macias is the worst manager we have ever dealt with. not honor customer reservation and treat customer very rudely. My wife and I made a reservation for a Van at this location and have a written confirmation about our reservation. When we arrived, we were told they cannot honor the reservation because the reservation was made via a call center and the email confirmation means nothing to them. If the email confirmation in writing means nothing to a company. One would question does any commitments made by the company means anything..the person who present himself as a manager admit to my wife that he had knew about Enterprise couldnt make good on their commitment since Friday morning and did nothing about it. He admitted that he didnt even try to contact us about failing to make good of reservation. He would not try to make good on the email confirmation of Enterprise. This is absolutely the worst company to rent a car from. I have the email confirmation to prove this. Enterprise is company that will not stand behind commitment. Do not book with them ever unless you want to be treated with disrespect.After receiving the response below from the Enterprise... I had already submitted the entire car to the email they left.. Didnt get a response yet.. hopefully it is not a corporate culture to deal with customers in a rude manner and ignore their request..I will continue update the development of the case here. Stay tuned 11/10/19

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Name: M*** W***
Date: 2019-11-05 14:43:22
Rating: 5
Comment: Employees at Chino Hills site is a very friendly and very efficient. I have been renting cars there regularly and every time I was treated with respect and the process went easy. Keep up the good work!

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Name: R*** S******
Date: 2019-10-03 22:24:37
Rating: 4
Comment: I really enjoyed how you updated your processing pick up and drop off. Made my visit so much nicer and everyone was very nice. Even enjoyed the car ride home your staff provided

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Name: Q**** T*******
Date: 2019-09-21 01:14:09
Rating: 5
Comment: First time, using this location and couldnt have had a better experience. The customer service is amazing. The whole staff was very accomdating even with my little hiccup. I wouldnt go anywhere else. Thank you again Luis, Sally, Christian and Matt.

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Name: L**** L***
Date: 2019-08-30 02:02:16
Rating: 1
Comment: I had a car accident back on July 12th. I had to borrow a rental car during the time my insurance will let me. After returning the car I let them know to run my card on a Friday, time passed and they did not. And they called. Again I said Friday and yet again enterprise did not run it. And they call again and yet again I say Friday. This time they said they were going to send me to collections, Even tho they didnt run it in the first place. Yes ladies and gentlemen for 35$ they didnt bother running my card they will send me to collections. I borrow my parents car and commute 5-6 days a week and with all the hospital bills and doctor appointments crammed in they couldnt even do one small thing right. Thanks enterprise for the nice extra gift and for not doing your job right. And yes I tried calling and again you guys do the same thing over and over, I get off late from work and there closed by the time I get out and I work when they dont open yet. Next time with future customers when they give you a date to run their card next time dont wait like a month to charge someone when they already gave permission on a certain day. And hello collections.

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Name: S**** F*******
Date: 2019-07-08 19:50:51
Rating: 1
Comment: Horrible service!!! Came in and they told me the car will be ready and I have to wait 40 min and they keep saying they are getting the car ready, when I asked them what is going on... they keep saying it is getting ready...everyone who came after me is gone and I missed my appointment because of them!

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Name: M***** R***
Date: 2019-07-05 18:02:52
Rating: 1
Comment: **UPDATE**Got the car 1 hr hour after my scheduled pick up time and realized that the white minivan given to me literally went out for an oil change in front of my eyes when I arrived and checked in. So basically they waited till I check in to get the ready ready for delivery and wasted a whole hour of mine on a Friday!! Absolutely pathetic!!Used to be my go to location in Chino Hills but after this time; I’m going else where!! Confirmed reservation and have been waiting for 45 mins for the car to get here. Why keep a car in inventory to be rented when it’s not ready for delivery? There’s another customer here as well who’s extremely angry as her premium SUV isn’t ready either. I know someone from the location will post a comment to this saying they want to look into this matter and blah blah blah.... instead of typing out generic responses pls look into the way you guys operate, it’s extremely shameful for being in the service industry.Enterprise should be ashamed to have their reputable/credible name on this location!!Just shameful, I should be on the road already with my family but instead I’m waiting here to get a minivan I booked over a week away. Pathetic and shameful service.

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Name: J***** H********
Date: 2019-05-08 22:40:40
Rating: 5
Comment: Awesome customer service from the manager. I was running late to pick up the vehicle and he informed me that he would wait for me. Fortunately I arrived just a few minutes later so it was not an inconvenience to him.Nice job enterprise team!

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Name: E****** H********
Date: 2019-04-09 14:02:32
Rating: 2
Comment: This time like a one other time was not a good experience. First I had requested a pick up in the car that had been chosen for me because I had 2 car seats to take with me because I had my 2 grandchildren with me. That did not happen, I guess the person I talked too ignored my request, so there I am changing the seats twice. Then the car had an odor of what smelled like lysol. He said it would go away, didnt so we rode with the windows down and when my husband was done with his car I used his. When I came back with the car they did compensate me, but really, the car cleaner should have said something. I was really unhappy.Most of my experiences have been great with this office.

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Name: A**** A******
Date: 2019-02-27 23:24:35
Rating: 1
Comment: We have frequently used this agency location for an overnight and one way rental when dropping off our van for service. Today, the lady in reservations was extremely rude and insisted that we had to rent for the week. I reiterated that, as in the past, we needed the vehicle for overnight only I would be dropping it off in Indio as in the past. In a very arrogant fashion, she said that we would still have to pay the weekly rate and there were no discounts and that was all there was to it. I told her that I was not satisfied with that because this was not our experience over the last few years and she hung up on me. I have sent an email to the customer service. In the meantime, we have rented overnight in one way from Avis. If this is not rectified, we will never be an Enterprise customer again.

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Name: R*** R
Date: 2019-02-11 19:07:06
Rating: 2
Comment: Reserved a luxury car for the weekend to take wife to Vegas for her birthday as I did not want to put miles on my Tesla. Got there and was offered a small Mercedes. No room for people in the back seat. Then offered a mini van. The agent said he would call around and get back with me. I called him back two hours later and was informed that I should call other locations because they may have them. Wait..what...werent you doing that? Never mind..drove my Tesla anyways and had a much better drive. Sill waiting for mgt to call me back. I guess this place is ok if you dont care what you drive.

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Name: M*** A*
Date: 2019-01-08 16:00:54
Rating: 5
Comment: I rent vehicles from here often and the staff treat me excellent. They are friendly, helpful, and efficient. I could go to the enterprise nearest my home but I’d rather drive a bit further and have the peace of mind that I will receive great service.

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Name: j**** m***
Date: 2018-12-31 21:10:03
Rating: 1
Comment: Worst service.. I had used Enterprise over 20 times from Santa Monica but this branch is really bad. There were exactly four of members but only one guy do the reservation. I just come back to exchange car since I got a phone call from enterprise. I waist of time over 2hours.

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Name: M*** B****
Date: 2018-12-13 16:46:29
Rating: 4
Comment: Our current truck is in the shop for extensive work. Enterprise picked us up at the shop and rented us a truck similar to ours, but new and nice. They had several trucks for us to choose from and if we wanted we could have chosen a sedan. My point is, though, thst they had what we needed. All the associates are very nice and professional. The wait was also short.

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Name: K*** R******
Date: 2018-11-19 19:31:22
Rating: 1
Comment: DONT USE THEM!!! I reserved a mid-sized SUV for my daughter and grandson to visit for the holidays. When my daughter arrived, she was informed that their policy required a major credit card (not a debit card w/VISA logo) for that vehicle. When I informed the rep that it didnt indicate this on their reservation website, I was told that there was nothing he could do and that she could only rent a 2WD car. Yeah, drive to Colorado in a 2WD - I dont think so. He also said there would be no difference in price for a 2WD car and a mid-size SUV...interesting how there is a difference when youre trying to book them isnt there?! I called Enterprise customer service (never bother doing this), I was informed that the policy for renting a car using a debit card w/a VISA/MC logo included a mid-sized SUV. When I informed the rep of what the local shop said, Gwen stated that I should call back and talk to a manager and then read me the entire policy which includes having a paycheck stub to prove employment, a recent utility bill in the drivers name, and that the driver would have to live within a 20 mile radius of where the car was being rented from. When I asked if she could call or, put a note in the system, I was told that she wouldnt put in a note because this policy was already there for all to see. I was then told by Gwen, Well, Im sorry maam that not everything works out in your favor. Award winning customer service? I got better customer service in 3rd world countries! By the way, NONE of these supposed policies are given prior to or during any portion of the booking process. You find out these nuggets when you arrive to start your trip. GO ANYWHERE OTHER THAN ENTERPRISE!!!!!

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Name: T** B******
Date: 2018-11-09 19:40:50
Rating: 1
Comment: I was COMPLETELY UNSATISFIED with my service at the Chino Hills location. I’ve used enterprise many times without issue until I went here. I was upsold in coverage that should’ve been provided and charged more than I should’ve. I was given no receipt to my email as I usually get after returning a vehicle. The vehicle I was provided had features that didn’t work. I will not use that location again if credit is not returned to me and I might just not use enterprise ever again.Sincerely,A very disappointed customer

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Name: D**** D****
Date: 2018-10-17 17:35:22
Rating: 5
Comment: Air Bags recall rental. 3 1/2 months. Ive rented from Enterprise for many years. They went out of their way to renew monthly rental contracts. Nice Ford PU, but sadly under recall too??

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Name: J****** S***** M*****
Date: 2018-10-17 08:19:52
Rating: 1
Comment: Absolutely horrible service. They make you wait about an hour to get you into a defective car then instead of offering help they charge you. Arrogant no empathy no customer service skills. The so called manager made me so mad i told him just call me and charge me what you want. Employees cannot be trained if the manager is this rude. Sadly i requested them when i got into my car accident between my insurance company and I we spent over 700 on the worst possible car. I would still be paying them if they cared about their customers. I have no car, but i rather go elsewhere than to deal with these clowns. I think they need training and they need to drop the attitude like they are doing you a favor. Try them at your own risk.

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Name: �*****
Date: 2018-10-17 03:04:58
Rating: 1
Comment: Terrible experience ever!! My wife had an insurance company rent a car and this store staff played some LOW TRICKS FOR SOME HIDING CHARGE. They add some extreme unreasonable expensive protection/insurance coverage charge on the agreement, and did not even mention it verbally or explain clearly of the charge, then only show her partial of the agreement on an i-pad. When return, they refuse to remove charge, no matter what you say, and no explanation provided. They just told this is how much you owe and then charge directly to your credit card. If you want to argue about it, you have to find out the contact info of their management office by yourself because they just want to cover up their fault. WORST customer service attitude/skills!

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Name: l**** m*****
Date: 2018-08-20 14:59:51
Rating: 3
Comment: Edit for after the fact. One guys definitely helped out and saw my frustration. So I’ll definitely give credit where it’s due. I don’t know the dudes name though so I can’t give props either way. The car I was given was worn and not in the best shape. I hope I don’t have the same car again so I have a different experience should I have to come back here again.Past: They don’t wear name tags so you can’t say any names. They don’t introduce themselves. They make you stand and don’t communicate with you of who is helping you. Felt like I had to guess what was going on while standing there.

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Name: M****************
Date: 2018-08-14 22:33:07
Rating: 4
Comment: Not only I didnt get the car i booked, but waited 1.5 hours while they are cleaning the car they are giving to us, i specifically told them i will use my own insurance, they said yes, then ask me sign a bunch of stuffs. when we returned the car, shocked to find out we have to pay 30+$ per day for the all coverage we didnt want, and charged us for 7 days instead of 6 days...this is insane, what a rip off, i have been to other locations, good experience, but this Chino Hill location is awful......a week later after this review, I called the company, regional manager patiently listened my story, went ahead refund me the insurance/coverage fee, I feel so much better, would like to update this review and give them a four stars instead of one.

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Name: J***** B******
Date: 2018-08-02 16:40:33
Rating: 1
Comment: I continue to have poor experiences at this location. Waiting for an hour to pick up a car is normal here, I have waited 2 hrs on occasion, even with a reservation. The car selection is poor and cars often dirty. I would suggest renting elsewhere.

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Name: A****** C****** - M******
Date: 2018-07-19 15:15:52
Rating: 5
Comment: The service was great. There were some hiccups with the dealership covering my rental, but Xavier worked it all out and made sure I was a happy customer.

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Name: C******* H********
Date: 2018-06-21 21:17:38
Rating: 5
Comment: Went into enterprise today to rent a car this morning and I have a Ford edge it was on a ford recall and you have to get a Ford so the girl that helped us was so professional so nice I don’t want to give her name because I don’t know if that’s proper she said we don’t have an edge right now so later on if we get one we will call you she called us the same day we went back switched it out so impressed with her she was so nice and professional thank you

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Name: V** B*****
Date: 2018-05-19 17:13:42
Rating: 5
Comment: Enterprise is very accommodating.I feel they arecustomer focused, businessfocused and are willing to provide the service that other competitors provide, but more so.I recommend them. Give them anopportunity to serve you and seefor yourself.

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Name: B**** C*******
Date: 2018-05-14 14:37:37
Rating: 1
Comment: I called to make a reservation 2 weeks prior to rent a truck. I gave my email address and was told the information needed was going to be emailed and was asked if i wanted the confirmation number given through the phone. I rejected the confirmation number given through the phone since i was going to get it in an email. I never got the email so i called back 3 days prior to my rental to make sure a I had my reservation in the system. It was confirmed that my reservation was at 10 am on Sunday 5/13 for a Ford f150 truck. We got there at 9am to make sure we got there on time to get the paper work done and leave to our trip with our baby asap. When we got there my husband checked in with David and he told my husband that currently the was no available trucks. There was one outside but David said that truck was not available because it needed to be detailed. So he told us we had to wait until someone returns one. There was a couple who rented a small truck and the keys were given to them, but then they came back in because they changed their mind and decided on a bigger truck. They were also told there werent any available. When they were going out, they saw someone was returning a white Ford f150 truck and quickly came in and told them that there was one that was being returned and wanted that one. When the renter returned the keys another lady who works there came to David and showed him the keys of the truck so David pointed with his two hands to the other couple(at this time we were right in front of David telling us we needed to wait until someone returned a truck). My husband and I knew that was supposed to be given to us but we didnt want to be rude. David then told us he had a couple of trucks booked to be returned. Since our reservation was at 10am my husband and I decided to wait. We waited for an hour for David to then tell my husband the truck that was scheduled to be returned was going to be returned until the following day. My question is, what is the purpose of making a reservation if the car/truck you have booked is not going to be ready when you need it? Why in the world were we told to wait because there were no trucks available and when there was one, it was given to other renters? Why make us wait, telling us a few trucks are scheduled to come in, if it seems that it was one truck we were waiting for, after the fact that the one retuned was given to other couple?

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Name: C******** M*******
Date: 2018-04-16 20:40:48
Rating: 5
Comment: I picked up Saturday Morning, it was super full and crowded, but come on everyone is trying to get a car and hoping to get one before they close at 12. The workers were all professional and kept an uplifting spirit and were trying there best to assist everyone the return was also easy and faster. I got a ride back home and didn’t have to wait too long

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Name: T** H*****
Date: 2018-04-07 19:39:10
Rating: 5
Comment: I havent had any problems here. The employees are friendly and do their best to help you. Car rental places can take some time. People have no patience anymore. I listen to the people inside complaining and they have unrealistic expectations.

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Name: D***** O*****
Date: 2018-04-06 16:11:15
Rating: 3
Comment: The slowest Enterprise location Ive been to, and its a consistently slow experience. This is my third time here. Why do I have to wait 30+ minutes to get my vehicle when I have a reservation... You called me to confirm the day before, its not a surprise that I show up... Every other location (Ive been to at least 5 others), 0-15 minute wait. Whomever the GM is needs to get their act together.

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Name: X
Date: 2018-04-04 17:51:13
Rating: 5
Comment: Professional staff and checking in was prompt. Dillan was very helpful and professional and gave me a ride back home after turning in my rental.

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Name: D*** S*********
Date: 2018-04-02 16:53:20
Rating: 1
Comment: Extremely long wait time. Took me by surprise. Walked inside and found at least 10 people waiting. Staff seemed to being disoriented. Never experienced such horrible wait time except at DMV.

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Name: G****** O****
Date: 2018-03-21 14:46:50
Rating: 5
Comment: They got me going in a nice reliable car. I had a fantastic experience. Ill definitely recommend them.

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Name: M****** A*****
Date: 2018-03-20 16:51:40
Rating: 1
Comment: This Place is a joke forgetting to pick people up after a two hour wait and then because Im mad cause i cant get around, they decided to not service me, no customer what so ever. Then to top things off this was a rental from my insureance company which Im suer they get a lot of busnessies from, Andrew is not a Brand Manger type for not giving me service cause of your employees mistakes... My family will be going else where and will boycott Enterprise the company. My insurance said they will be using Hertzs which are awesome service, quick pick, and show mad love. FYI Andrew find a new job you suck at it and make your company look bad... THEY DONT EVEN DESVER THAT ONE STAR BUT YOU NEED TO PLACE A STAR TO COMMENT, WHERE THE BLACK STAR AT.

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Name: m****** g****
Date: 2018-02-08 06:06:53
Rating: 5
Comment: Very helpful. Found a nail in one of the tires they took it to get it fixed because I really wanted to that car.They were ready for us when we got there and were friendly. Great customer service.

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Name: A*****
Date: 2017-09-30 06:44:58
Rating: 5
Comment: Claudia is amazing!Renting vehicles for several charity events is stressful, and as a volunteer I have a lot on my shoulders. We used to rent from Avis for all our events. After just one rental at this location; We now rent at this Enterprise for our local fundraisers. Claudia is outstanding, and we cannot thank her enough for her gracious customer service. She always goes above, and beyond to accommodate our volunteers.

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Name: C*** C*****
Date: 2017-09-15 14:21:47
Rating: 2
Comment: Reserved a mid-size duvet and I was provided assurance that they have inventory on labor day weekend. Went to the office early on a Saturday. They tired to give me a sedan because the ran out of suvs. I had to asked for a manager to request escalation, because iWas already frustrated, stressed and angry. The agent finally gave me a full size SUV.They said that theven issue was in their system when I did the reservation. But I call the location twice before the pick up of the vehicle the next day and I was provided assurance that they will take care of me.I will not recommended to rent a car from this specific location at this time, because it ruined by the start of my labor day weekend and that is something no body can reset.

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Name: j***** b******
Date: 2017-08-07 16:06:48
Rating: 5
Comment: Absolutely wonderful experience with enterprise. the car was immaculate and drove perfectly. jonathan silva helped me out and i recommend enterprise to everyone.

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Name: A****** N****
Date: 2017-06-28 12:24:35
Rating: 5
Comment: The front desk person was very helpful. Taken care of in a timely manner. The color of vehicle wasnt what we expected. Not too much to choose from at all. Having a variety of vehicles to choose from would have been aporeciated. When i returned vehicle was taken care of and needed a ride back home was provided. Thank you.

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Name: D**** V*********
Date: 2017-06-08 18:25:04
Rating: 3
Comment: If it wasnt for Sequoia, I probably would not use you again. You are lucky to have her. She was the only one to seam to not only care but did something about having me wait for the wrong car and then wait longer for the right car.

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Name: T*** A****
Date: 2017-05-16 16:47:02
Rating: 5
Comment: We reserved a full size truck just a couple days before we needed to pick it up. We needed it for a full week to attend a work related trade show out of town. The staff at the Chino Hills location were great! We will use this location again and gladly recommend Enterprise to others. Success!

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Name: z*** j*******
Date: 2017-04-17 20:43:47
Rating: 1
Comment: The price is very high & at same time the car quality is poor.The car is not so clean,they explained they dont have water to wash the car.They didnt lease the car with the discounted price as they promised they explained that this weekend was easter day.What terrible explanations to the parents who want to celebrate the easter day at weekends.Their salesman s attitude is very bad,even their manager.They leased a car with 1or1.5 times price with insurance. You have to open your eyes to read in details with each item.When you questioned them,the answer was maybe you could check other company.Oh,my god,hertz,budget,open a office in chino.Only reason is lack of competition&they run business only because of money.By the way,they negotiated all contents with you on electronical document.You signed on screen.They didnt give you a copy like hertz. They even didnt send a email of detailed contract. I would never use enterprise any more.

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Name: C****** V*********
Date: 2017-03-05 04:15:57
Rating: 5
Comment: We have rented from Enterprise several times in the last 6 months. They are very friendly, accommodating and efficient, including the reservation phone desk. We are happy they are available to us in our time of a transportation delimma.

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Name: k*****
Date: 2017-03-03 23:38:53
Rating: 5
Comment: I had an appointment to pick up a compact rental at 10:30am on a Saturday. The office was packed and I waited an hour before they got to me. They gave me a free rental upgrade to an SUV. The staff is friendly and accommodating. Will definitely rent from this branch again.

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Name: j***
Date: 2017-01-11 18:49:47
Rating: 5
Comment: Excellent customer service from beginning to the end.When I returned the car I told them that the car engine light was lit up and I encountered a minor issue with the engine that might be related to the engine trouble light being on. They apologize for the troubles and gave me an additional discount for the car issue without me even asking. Little things like this makes you feel welcomed and want to return the favor back to them. Thank you for being my friendly neighborhood rental car company.

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Name: T R
Date: 2016-12-09 02:33:41
Rating: 4
Comment: Easy and quick. good service and kind employees. It helps to not be an a-hole to the people trying to do their job. Some people have a really crappy idea that customer service means Im more important than any other customer and those people are the ones i usually associate with poor reviews. though honestly sometimes people genuinely get screwed or have negative experiences.

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Name: T***** F***** (*****
Date: 2016-12-03 18:14:30
Rating: 5
Comment: Awesome staff, was in and out super fast. The car was great, and inexpensive. Overall wonderful experience, thank you enterprise.

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Name: J*** D******
Date: 2016-11-09 18:11:04
Rating: 5
Comment: Great local car rental option..Always give good customer service whether you are a new or returning customer.I would highly recommend to anyone in need of a rental car.I have been a member with enterprise since 1996.

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Name: f******** e******** s*******
Date: 2016-10-29 15:10:44
Rating: 1
Comment: I have rented from Enterprise several times over the years. It is always an awful experience. On two separate occasions, I was given cars that had not been cleaned. When I mentioned, both times they said, oh if you would like to wait, we will clean it for you. This is unbelievable, after having a reservation. Who wants to rent a dirty car, washing should be a given, not an option.Another experience I had was worse. I had a reservation for early morning. When I arrived at 9:30 am, they said I needed to wait for them to get an oil change on the car. I explained to them I needed to get to work. I offered to take it to the location to get it done to save time. I then was told it needed tires. Long story short, I was stuck until 1:00 waiting for the car and missed work.Very unprofessional and unorganized, Unfortunately, they are the closest one around. I often rent and dread the experience each time.

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Name: T K*****
Date: 2016-08-19 20:56:29
Rating: 5
Comment: I had a great experience while I was at the Chino Hills location. They were all very friendly and helpful. I was impressed by Angelica s helpful and friendly customer service, all the people who work at this location were outstanding!

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Name: E***** F*****
Date: 2016-07-12 22:07:21
Rating: 5
Comment: Best staff and quick service! As a frequent renter, the staff here is always friendly and happy to serve. They spend time with each customer that walks in, whether it be to answer questions or to help unload the car. If you need to rent, this would be the best place in Chino Hills!

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Name: L** W*******
Date: 2016-07-07 15:44:39
Rating: 4
Comment: Personnel very courteous. However the wait was too long. Perhaps not enough people to shorten the wait.The particulars concerning responsibilities for damages seem to slanted.

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Name: T**** H******
Date: 2016-05-06 02:01:47
Rating: 5
Comment: Quick & easy. The staff was polite, professional, & prompt. Cute too :). My husband & I were impressed. We were in & out in a short time. Pleased with the service. Thank you.

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Name: C***** C**** J******
Date: 2016-05-05 14:47:31
Rating: 4
Comment: Ive rented from Enterprise for years and have only rented from another company two or three times in my life. I was disappointed with the Chino Hills location (of all places) because they gave me a car that had not been washed or cleaned on the inside and I rented this car for TWO WEEKS!!! Needless to say I am a prime customer.....and to be treated this way? The thing that helped me overlook this problem is that customer service is always good.

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Name: C******** B******
Date: 2016-04-24 01:05:14
Rating: 3
Comment: I rented from this area twice. The second time, I had to return the car midweek, I just couldnt stand the smoke smell that reeked inside the car. It was unbearable. They claim that their cars are smoke free but it wasnt and they should charge customers who break that rule.

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Name: J*** C*
Date: 2016-04-11 19:00:30
Rating: 1
Comment: One thing to note: do not ever come to this location if you have moved recently and your DL does not reflect your current address yet. I had 3 forms of ID (including a current paystub, registration card from one of my vehicles, and DL) and it was very clear that I now live in Chino Hills (just moved a few weeks ago), but they were not going to let me rent from them (despite having rented from Covina just last month) without having even more IDs, including the insurance cards from all of the vehicles I own. Darren started to question me about what are you going to use this rental for, and why have you just moved, etc. I really felt violated by the time I left, from all the questions and having shown them 3 forms of ID, and STILL not being able to rent, all the while a line starting to build up. So, while this may not be representative of Enterprise in general, do be careful coming to this particular location-- it was outright insulting.Note: I had emailed like the post below suggests a few weeks ago, and still no response. I have never been in an accident in my 27 years of driving, and have always treated their cars with respect-- the same way I treat my own vehicles. Not sure if the rep was just having a bad day or what.

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Name: k**** c*******
Date: 2016-03-26 16:39:38
Rating: 4
Comment: Staff is great!! The whole process was quick and easy. Car selection was OK. The only problem has to do with cleanliness. They washed the car and vaccumed it right before they gave us the keys but the door handles, steering wheel, and consoles were really dirty and sticky. The interior was tan color but you could see black, sticky marks in all areas you frequently touch inside.

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Name: K**** H*****
Date: 2016-02-15 00:56:48
Rating: 5
Comment: Sweet workers at this location, thanks for suggestions. .Had a new car with only 5 miles on it ..I put about 500 on it ! And very reasonable price, thanks so much .See you soon again. ♡ ..Keith from Chino Hills. .

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Name: J******* C V*****
Date: 2015-12-22 16:07:38
Rating: 4
Comment: We rented twice in this location (Chino Hills) were happy and we never had problem. The people are polite and kind. Well come back and rent again for sure.

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Name: D**** K*
Date: 2015-03-19 15:46:47
Rating: 5
Comment: The car was clean and ready at the time I wanted. Customer service was great. I never had any issue with the quality of car at Enterprise.

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Name: D****** M****
Date: 2015-01-02 15:58:22
Rating: 5
Comment: I was treated with courtesy and promptness.This branch does not have a lot of car inventory, so not easy for them to accommodate everyone during busy times.To keep me from waiting for a car in the bracket I rented, they promptly upgraded me.

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Name: d***** d** d****
Date: 2013-11-13 19:36:22
Rating: 1
Comment: These people at enterprise are so rediculously idiotic i cant believe it. I have my attorney arrange for a rental for me, they give me a call, and tell me to bring in two items. a license and a credit card. I arrive expecting to pick up my rental and I Have my friend with me so he may drive my car back. They tell me when I get there that I need additional information (utility bills corresponding to the credit card) which makes no sense. Not only werent they courteous they were unintelligble. I highly recommend NOT renting from these people. They end up not giving me my vehicle because they asked for additional information that they didnt ask for prior to me coming (on the phone). Very unprofessional. I dont wanna say racist, but they seemed racist. Me as a customer & having a law office represent me - should be enough confirmation first off, and second Im offering them business. a lot of business to have a rental car while my other car from an accident is in the shop. and this is how they treat you? sad.. sad day.

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Name: a****** w**
Date: 2013-01-23 06:20:47
Rating: 3
Comment: The differences in car sizes in small and youre not sure what system they use but if you need a cheap rental then they are great. Ive rented from them twice and both times my deposit was returned the next day. A little slow on picking up but they have great customer service.