Enterprise Rent-A-Car

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Name: C***
Date: 2024-06-12 12:42:04
Rating: 5
Comment: What can I say? Hector and Abel rolled out the red carpet for me. Super professional, polite, kind and just truly good people. The true test of good service is, would you hire them for your own company. Answer: in a heartbeat. This specific Enterprise always has a great vibe, as soon as you walk through the door. And I wont rent a car anywhere else.

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Name: J*****
Date: 2024-06-08 02:21:53
Rating: 5
Comment: Renting a car from Enterprise was easy and fast! Everyone is friendly!

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Name: L*** O***
Date: 2024-06-07 15:10:11
Rating: 5
Comment: Excellent service from the registration to the delivery and follow up of an appreciable phone call. Not all franchises of Enterprise are the same. Glendale is the best in service and fulfillment of needs and wants.I feel welcome all the time. Ok

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Name: J***** L*****
Date: 2024-06-06 07:05:14
Rating: 5
Comment: I have always been extremely satisfied with the Enterprise on Brand Blvd in Glendale.Hector has assisted me there. He is most helpful and always very polite and cordial and arranges a ride for me when I return my rental car.

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Name: J***** B*****
Date: 2024-06-05 15:02:10
Rating: 5
Comment: Wonderful and convenient experience with both pickup and drop off. Car was clean and had great gas mileage for our long trip.

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Name: T*** M*******
Date: 2024-05-31 21:59:56
Rating: 5
Comment: Great place, always available at last minute. Amazing customer service.

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Name: E* S**
Date: 2024-05-09 20:28:14
Rating: 1
Comment: The manager tried to cheat my insurance for money for damage that was already on the car. I had photographs to prove that the dents were there before me. The manager did not have photo evidence, but he still insisted on my guilt based on the description of the damage in his employee’s notes. however, for some reason the description did not indicate that the brakes on the car were dead, the engine was on its last days, there were dents almost all over the car, and the roof had technical problems. be careful and dont trust this agency

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Name: S****** B******
Date: 2024-05-02 14:31:51
Rating: 5
Comment: The customer service was amazing. All of the gentleman were very polite. They took the time to explain the rental agreement with me in detail. The process was very quick and easy. Will definitely be going back for my next rental.

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Name: M****** E*******
Date: 2024-05-01 20:59:46
Rating: 5
Comment: Great car selection and after hours drop off is incredibly helpful. Easy location to find and good team there, including Hector who has helped me out multiple times with any issues we have had with our vehicles. Excellent customer service and solid rates!

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Name: A***
Date: 2024-04-25 17:01:45
Rating: 1
Comment: Worst customer serviceIf I start to write what are doing it is going to be a big book. Within 9 months I cut them several times

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Name: A***** B****
Date: 2024-04-24 15:39:29
Rating: 5
Comment: Enterprise Rent-A-Car at 1510 S. Brand Blvd, in Glendale, CA has the best service people. Hector Lopez and Dustin Lettera, both Asst Managers were very accommodating who went above and beyond to help make sure I had a positive experience, which I did! Daniel Palacios, a young man on the lot was also very helpful. I highly recommend all of these people at this branch and the branch itself, it was clean, warm and friendly. I will use them again.Addora BeallGlendale, CA resident

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Name: j**** v*********
Date: 2024-04-17 15:07:03
Rating: 5
Comment: The van was very clean and the staff were helpful.

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Name: A**** H*******
Date: 2024-04-12 17:20:14
Rating: 5
Comment: Hector (Assistant Manager) was awesome. I found that Entreprise was easier to work with vs my own insurance company. ENTREPRISE made the necessary calls to make sure that I was in a comparable luxury vehicle and even worked with me on lowering the daily price as much as possible. They even took the time to pick me up from my home well outside of the 5 mile radius pick up point. I walked into the location pretty upset due to my personal vehicle being totaled + the headaches of dealing with an under insured insurance claim. They were very accommodating and the manager Hector took the time to check in with me often around how things were going. Sadly Ive been in 2 wrecks within the last 13 months while my car was parked infront of my home. I would highly recommend the Entreprise location on 1510 S Brand Blvd, Glendale CA

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Name: V****** F*****
Date: 2024-03-30 18:48:50
Rating: 1
Comment: Rented a Suburban from the Brand Blvd, Glendale location. Temperature was in about 72 that day so the vehicle was hot inside. Turned on the a/c as I left the lot. Returned 20 minutes later as the a/c was not working. The location was already closed as it was past 2 on a Saturday. Luckily there were still people there. However, the peoples attitude had changed from one of helpfulness and eagerness to indifference and avoidance as if I was intruding on their time. Gave me a Ford Expedition in exchange. AC was working fine this time and had the windows open so as to cool the car down faster. Got home within a few minutes. Left again about 40 minutes later to discover a funky smell in the car, as if someone had spilled beer or something. Tried to air in out on the freeway only to discover the shocks on the vehicle were completely gone. The ride was very uncomfortable. Couldnt return the vehicle as they were closed for the next couple of days. I have a Enterprise Plus loyalty Program and have been renting with them for over 30 years but it seems I have more problems with them than Hertz Gold, which is my first choice

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Name: J******* Q**********
Date: 2024-03-21 06:19:10
Rating: 1
Comment: Bad experience today unfortunately… truly unsatisfied with customer service.

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Name: L****** S********
Date: 2024-03-20 21:05:45
Rating: 1
Comment: Very Disatisfied!!!!Disatisfied, Toyota Corolla ES rented was not equipped with the proper port that would have allowed me to charge my phone while on the 795 miles trip.Will reconsidering renting from Enterprise anytime soon.Lilliam Sinkovits.

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Name: P******** & J*******
Date: 2024-03-20 21:02:10
Rating: 1
Comment: As a returning customer i am truly disappointed on today’s experience. I was coming in today to get a car rental through my insurance Which it was our second time. Unfortunately our experience was truly terrible due to Abel the manager not being accommodating / helpful.Literally contradicting himself since the start letting me and my Fiancé leave upset. They were truly unprofessional. If i can give 0 stars i definitely would. Also very unprofessional making a joke out of us while we walk away and starring laughing at us.

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Name: L**** M****
Date: 2024-03-19 01:37:25
Rating: 5
Comment: The staff were very friendly, honest, and courteous.

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Name: E* B******
Date: 2024-03-15 16:42:11
Rating: 5
Comment: I’ve been an enterprise customer for over twenty yrs having rented from offices in Pa and Ny and the enterprise office at 1510 south Brand ave has been the best. Great managers, telephone operators and the carport guys have been efficient friendly courteous and knowledgeable.In fact I’ll be renting another car from them in an hour..

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Name: j****** g*******
Date: 2024-03-12 02:00:50
Rating: 5
Comment: Absolutely loved customer service! Everyone was so helpful and kind. I definitely recommend visiting

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Name: M*** B
Date: 2024-03-05 21:35:43
Rating: 5
Comment: Enterprise at 1510 S Brand Blvd was a seamless experience. Staff was friendly and exceeding all expectations. Shoutout especially to Kasheem Clifton and Amber Carney who on separate rentals ensured I was comfortable in my vehicle and provided pickup/drop off services. Kasheem was personable and remembered our conversation even after nearly a month long rental.

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Name: s******
Date: 2024-02-26 12:27:44
Rating: 5
Comment: Every employee I came in contact with was so great! The guy who initially did my rental paperwork, the guy who walked me outside to my vehicle for the inspection, and the guy standing out front for the return service! Each representative was great! Very kind, friendly and so professional. I will more than likely always rent a vehicle from this enterprise location, whenever I need a rental. Thank you so much!

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Name: d***** l
Date: 2024-02-15 19:23:00
Rating: 5
Comment: This is the Glendale Location on brand boulevard. I recommend you ask for hector the assistant manager or one of his associates. Well go out of their way to make sure youre satisfied .

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Name: M***** M*****
Date: 2024-02-14 18:21:29
Rating: 5
Comment: Friendly, professional staff Great experience I give enterprise 6 stars ⭐️ !

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Name: D******* I*****
Date: 2024-02-14 15:09:51
Rating: 5
Comment: It was seamless renting my vehicle. Thank you for getting me in and out and a rainy day.

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Name: S***** L*********
Date: 2024-02-07 19:05:40
Rating: 2
Comment: Everybody there was nice enough.. The rental car I was assigned has some issues so after 6 days they were nice enough to let me switch to a different car. The new car also had some issues. I tried to tell them about it when I dropped it off and they listened but I don’t think they wrote anything down. I also forgot my garage clicker in the rental and they told me it was found! But when it came to picking it up, they presented a completely different garage clicker that did not match the description I gave over the phone. They claim they have video of the different garage clicker being removed from my visor and that I must be mistaken… but I had that rental for almost 2 months and used my garage clicker every day… everybody in my apartment complex has the same clicker, I even have photos of mine. It was a very suspect situation and that was pretty much the end of their assistance. It’s not like it was a horrible experience but was just a few weird little things.

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Name: D Q***
Date: 2024-01-31 20:35:00
Rating: 2
Comment: I was lent a vehicle at Enterprise while an assessment of damages to my car were being conducted.I was provided a small Chevrolet. The car had discoloration marks, nicks and the door covering the gas chamber would not close due to damage. That said, the car ran great and was economical on gas.The representative who initially helped me was pushing upsells like insurance and other coverage.A few days later, the insurance company called to advise me to return the vehicle by Monday. Later that day, a representative from Enterprise called and left a message advising me to return the car by Monday. I returned his call and advised him I would return the car on Sunday. On Saturday I received two more unnecessary calls from Enterprise reminding me again to return the car by Monday. On Sunday at approximately 3 pm I drove to Enterprise to return the vehicle but a sign disclosed the office closes at 12 noon on Sundays. It would have been nice if I had been informed they close early on Sundays when I spoke to their representative and explicitly said I was returning the automobile on Sunday.On Monday I again drove to Enterprise and was assisted by Kasheem who was the first representative at this location who was helpful, informative and more personable. Promote this man.

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Name: B******* G******* (******** P* G********
Date: 2024-01-23 13:26:32
Rating: 5
Comment: Very professional and quick service. Lots of cars and cars are in tip top shape. Highly recommend.

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Name: G**** C**
Date: 2024-01-19 19:13:33
Rating: 5
Comment: The staff made it very easy to rent a car without delays like other places. And they even gave me a ride to my final location when I dropped off the car. A+

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Name: L**** K***
Date: 2024-01-15 23:33:13
Rating: 5
Comment: Enterprise is always my go to car rental agency. I am having difficulty typing at present due to a carpal tunnel condition so I cant say all I would if my hands were healthy. But, the Enterprise employees at the Brand Blvd in Glendale location, were extraordinary, they went out of their way to accomodate me and did so in a pleasant, and very professional manner.

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Name: S***** H*******
Date: 2024-01-09 21:34:11
Rating: 1
Comment: Talk to them on the phone told them all I had was my visa debit they said that was good. Went to pick the car up and was denied because I dont have a major credit card and I had told them on the phone I didnt carry credit cards .

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Name: g****** k*********
Date: 2024-01-08 13:57:04
Rating: 5
Comment: Great staff! My selection wasn’t available so they gave me one up upgrade when I showed up.

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Name: J*** R***
Date: 2024-01-05 22:58:35
Rating: 5
Comment: I had a pleasant experience at this Enterprise location. Earlier in the day, I went to another rental service and was told there was no vehicle for me after receiving a confirmation.Christian, the agent at Enterprise, took care of me and put me in the best vehicle possible for a family trip during the holiday rush. This was one of my better experiences dealing with a rental service.

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Name: M***** R
Date: 2024-01-05 22:05:14
Rating: 5
Comment: Great place to rent a car, everyone is very nice. I’m posting for my husband. Thanks for the excellent services.

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Name: R****** R********
Date: 2024-01-05 03:05:57
Rating: 5
Comment: Enterprise has been nothing but good throughout the handful of times I have used their services. Always professional and ensures I am satisfied as a returning customer.

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Name: N**** M*
Date: 2024-01-03 05:19:28
Rating: 1
Comment: Review for Dec 27th, 2023 afternoon;Rude and ignorant staff who deserve no star.We walked with our carry on from train station to this place to receive our rental car which we had reserved last week. They kept us in limbo and refused to talk and answer our questions, even eye contact with us. Did not let us wait inside the office and eventually decided not to give us the car. We walked to Avis car rental a few block down and we got helped, even though we didn’t have previous reservation.Avoid this place!

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Name: s**** n*******
Date: 2023-12-26 01:17:49
Rating: 5
Comment: I am always happy with the service and easy rental process that is provided at Enterprise

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Name: e** s******
Date: 2023-12-19 23:00:21
Rating: 1
Comment: Even one star is too much for this layer people, today I went to this lot to switch my rental car which was not safe at all to the other car, the told me that all the cars reserved for holiday weekend!!!The lot was full of cars maybe more than 50 cars!I spoke with Justin, and he asked from his manager!Can you Imagine how this guy thinks the people around are stupid???

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Name: C***** W*******
Date: 2023-12-19 22:18:01
Rating: 5
Comment: I have seen many employees start here and move forward in their careers. I have always had great services!!!!

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Name: S**** S******
Date: 2023-12-16 09:57:20
Rating: 2
Comment: Rental was covered via my insurance, and I didnt explicitly choose to rent from them. Prices were relatively reasonable (if you have insurance). The first vehicle I received seemed great until I found a switch blade in the car. Apparently, they dont clean as thoroughly as they advertise. I got a call from the branch manager apologizing and offered to switch out the car. The vehicle I received literally had 5 miles of range left (annoying) but the car was fine otherwise.I was contacted by customer service and told the district manager was supposed to reach out regarding my lack luster experience, and in the meantime, they would waive taxes on my rental. I followed up twice after not hearing from the district manager and never heard back.Overall pricing was ok. The service was kind but obviously not competent, either a training issue or just the way their systems are set up.UPDATE: After posting this review, I received an email from customer service asking for details so they could fix the situation. I sent them the details again and they still never followed up. Simply a mess.

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Name: O***** G*****
Date: 2023-12-14 03:03:53
Rating: 5
Comment: I had an awesome experience with enterprise rental car. Ian was very professional, patient, and thorough. He made sure I was comfortable with the car of choice, he was even open to assisting me with an upgraded luxury car. The car was clean, convenient, no dog fur or Smokey scent. Check in and out was quick and easy. Not to mention, affordable for a 7 days stay: I will definitely rent from enterprise again.

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Name: M*** C*****
Date: 2023-12-12 17:42:50
Rating: 5
Comment: Absolutely the BEST service Ive gotten at any car rental place. Everyone has a great attitude, is very helpful, and is quick to assist you to be on your way. They really try to make sure you are happy with your selection as well. Hector, the manager, was amazing. He took care of my return quickly and got me a ride back to my auto shop asap. My driver back to the auto shop opened windows for me right away when i told him the air fresher was too strong for me. My service rep, Isabella was super. She kept looking for options for me until I was truly happy. They guys put service back into customer service.

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Name: D*** A*
Date: 2023-12-09 23:01:26
Rating: 5
Comment: Easy rental experience, very friendly staff. The manager was very nice.

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Name: P******* M*******
Date: 2023-12-06 22:40:15
Rating: 5
Comment: Enterprise Rental located at 1510 South Brand Boulevard in Glendale California always provides outstanding customer service. Their Agents really care and are professional, friendly, and efficient. Ashley, Amber, Isabelle, and Zack are AWESOME! They always take really good care of me to ensure I receive the vehicle of my choice. They deserve to be promoted and praised for their leadership skills and service. I highly recommend this location to anyone who wants to be treated like royalty!!!

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Name: L***** D***
Date: 2023-12-06 16:43:35
Rating: 5
Comment: Great car selection and staff was efficient, friendly and professional!

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Name: N**** K************
Date: 2023-12-04 22:06:29
Rating: 5
Comment: Leiana and Amber were so accommodating and helped me pick my perfect ride for the weekend while my car was in service. Thank you Enterprise for such a fast and seamless rental experience!

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Name: A**** B*******
Date: 2023-12-02 00:16:35
Rating: 5
Comment: My experience with enterprise was amazing and quick, we had no problems AT ALL. Went in and got checked in didn’t wait no more than 10 min and getting the right car was immediate. Customer service there was super friendly and met my needs. Will definitely be planning to come here for my next car rental :)! Drop off was even easier 5 min and I was out.

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Name: C********** F****
Date: 2023-12-01 05:36:51
Rating: 5
Comment: Extremely professional, very competent, made the entire rental experience fast and easy.

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Name: D* H****
Date: 2023-11-30 17:52:05
Rating: 5
Comment: Excellent prices, excellent service, excellent staff. Ive rented from Enterprise at least 8 times in the past year and have been very happy each time. This review comes from a Gold Member of a competitive car rental company that recently filed for bankruptcy. Im glad Enterprise is able to survive during this epidemic.Give Cassidy a thumbs up please.

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Name: Y* C**
Date: 2023-11-25 19:43:30
Rating: 3
Comment: I seem to keep experiencing issues both times I rented from this location. The first time was because the vehicle vent smelled horrible but this time, my personal credit card was charged for some excess charge, only $1.36, but this should not have happened at all since the rental was through Concur for business use so my personal cars on file should not have been charged whatsoever. I called and spoke with Amber and she said she reversed the charge but this is worrisome to experience issues every time. I have made future reservations with this location and now Im not sure if I should cancel them. The people working there are very nice but I just dont want to keep having problems every time

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Name: v m
Date: 2023-11-23 23:00:22
Rating: 5
Comment: Remarkable customer service from Isabelle and Lei, they were respectful and courteous, making me feel valuable as a customer.

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Name: N***** N*****
Date: 2023-10-23 01:35:38
Rating: 5
Comment: I started with a reservation at the Foothill Blvd location, I was really upset to find out that they’ve given away my car reservation to someone who had a later appointment time and arrived early. I was very impressed that the two employees at the Foothill Blvd brand went above and beyond to shuttle me to the Brand Ave branch, where Liana and her team made the whole process so easy!

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Name: G***** R E
Date: 2023-10-19 23:38:36
Rating: 5
Comment: I have been going to Enterprise on Brand Blvd in Glendale for years now. Whenever I take a trip, I have always been satisfied. The staff are professional and courteous. Thank you Amber C.

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Name: E****** G*******
Date: 2023-10-18 12:34:35
Rating: 5
Comment: Leiana Clemente was incredibly friendly, helpful, professional and made the whole experience 100% pleasant.

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Name: A***** B*****
Date: 2023-10-16 21:17:54
Rating: 5
Comment: My experience at this Glendale location on Brand blvd/Loz Feliz has been exceptional. Ashley and Izzy made sure I got the vehicle I needed knowing I would be driving it until my car repairs were completed. My first rental was an Altima and was very nice but not as comfortable for my long drives to and from work and they were more than happy to put me a a rental that would help with extended hours in traffic. I felt appreciated as a customer and fully understood regarding my stressful situation. I was always greeted with a smile and I will continue to come back.

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Name: j****** t*****
Date: 2023-10-11 14:28:40
Rating: 3
Comment: I wanted to rent a luxury vehicle for my vacation/road trip (I own a luxury vehicle, so it only made sense to rent one similar to mine). Very disappointed to find out the day I get to the Enterprise lot that I could not rent a luxury vehicle unless I put it on a major credit card! For me personally, at that time, could not use my credit card. In the end I ended up having to get a lower grade vehicle, I was pretty upset. Ive rented a luxury from Enterprise before and have never had to use a credit card for a luxury vehicle. Very disappointing. It also didnt help that the front desk lady wasnt very friendly. The only saving grace of this experience was the lady who help me pick another vehicle, she was very patient and helpful... if it wasnt for her this review would be a 0/1 star.

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Name: A**** H**********
Date: 2023-10-06 14:11:54
Rating: 5
Comment: Amber was amazing and provided great customer service. She patiently explained all rental details and the fees associated with it.

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Name: d****** d****
Date: 2023-09-28 16:33:34
Rating: 5
Comment: Very attentive and friendly. Instead of waiting to wash the vehicle on reserve a nice upgrade was given. Both sides of my one way drop off were excellent

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Name: V****** M********
Date: 2023-09-26 00:51:51
Rating: 5
Comment: Leiana Clemente at the Brand location on Glendale helped us out and we were completely satisfied with her service. We will definitely be coming back!

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Name: l*** M
Date: 2023-09-17 00:15:05
Rating: 5
Comment: Best place to rent a car, best customer service in socal only place i’ll go to. All the staff and managers are amazing André is the man and Leiana is the best. Cars are great and they helped me out a ton 10/10 recommend

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Name: J**** T* H****
Date: 2023-09-11 12:12:23
Rating: 4
Comment: Make sure you thoroughly check your vehicle, turn it on and check things like water reservoir and windshield wipers. My truck had no fluidand wiper blades didn’t clean the glass. Be careful when purchasing their insurance coverage it adds up really quickly on long term rentals, i Called two days later to switch back to my insurance but they couldn’t do it over the phone. Insisted I drive all the way back to their office which wasn’t possible due to distance away. You would think 🤔 they had a detailed record of the vehicle condition while we were waking around together. They have portable devices to take photos.

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Name: D*** J*****
Date: 2023-09-08 12:52:36
Rating: 5
Comment: Overall, very pleased with the Glendale, CA service, especially the follow-up customer service call after we returned the car.

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Name: A**** M********
Date: 2023-09-05 23:40:43
Rating: 5
Comment: Jocelyn Interiano provided great service. Very positive experience with her and her team. Defiantly will go back again Enterprise.Thank you Jocelyn for your great service!!!

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Name: A****** A***** K****
Date: 2023-08-29 15:29:10
Rating: 5
Comment: Kind, attentive staff and quick service! Lots of rental vehicle options to choose from. Really seamless service with this Enterprise and Caliber Collision - was given a ride from the repair center to enterprise and from enterprise to the repair center when my car was ready.

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Name: J** J**
Date: 2023-08-08 02:42:14
Rating: 1
Comment: These people are unabashed racists. They accused me of fraud for having an out of state drivers license and for being black. The Assist Manager A.A. basically accused me of being a fraud TO MY FACE while the actual Manager E. N. stood ldily by and did & said nothing. The embarrassment was piercing. But this is far from over. After I prove to them I am NO fraud, theyll be regretting how haphazardly they handled the situation. If you are a person of color I will strongly suggest going to another location because this location is deplorable to minorities.

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Name: P** P********
Date: 2023-08-07 18:28:37
Rating: 5
Comment: Great help. Easy rental. Great truck. An all around great rental location. And the woman branch manager was particularly helpful.

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Name: M****** H*****
Date: 2023-08-03 15:34:08
Rating: 5
Comment: The service was great from start to finish. They picked me up. Gave me a lift when I returned. Th SUV was ready when I arrived. Clean inside and out. Isabella made the entire experience easy and pleasant.

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Name: K**** S*****
Date: 2023-07-28 20:23:36
Rating: 5
Comment: I just left here and these people were so incredibly kind. The car was awesome and the service was great. I was confused about my fees - it had been a rough week and the manager showed such compassion. This is the place for quality service and compassionate care!

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Name: B**** Z***
Date: 2023-07-21 20:22:26
Rating: 5
Comment: Enterprise have perfect customer service specially leiana Clemente thanks to her for good service, and also enterprise have best cars Im waiting for my next vocation to deal with them agin thanks agin for giving us a good trip

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Name: A*** P****
Date: 2023-07-08 00:44:10
Rating: 5
Comment: So today I need it a Replace for the previous car with the engine light on and as soon I walked in the customer service on point thank you to the two guys that help me out especially to Leiana clemente such a wonderful customer service and respectful thank you for the fast service I want it a Cherokee but she ending Giving me a same size of SUV👍

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Name: R*** R
Date: 2023-06-28 23:37:36
Rating: 5
Comment: Leiana and Amber did a great job in assisting me. Theyre very helpful in explaining to me all I need to know about my car rental.

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Name: R****** R********
Date: 2023-06-26 13:33:35
Rating: 5
Comment: Car renting at Enterprise is always a smooth process. Service is exceptional. This time around, there was a slight inconvenience I encountered, but Andre Avila stepped up to take care and rectify the situation. Can always count on being taken care of, especially at the 1510 S Brand Blvd. location in Glendale, CA. Til next time Enterprise!

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Name: B******** L*****
Date: 2023-06-06 14:51:11
Rating: 5
Comment: Excellent Customer Service! The whole team is professional and knowledgeable. This is my go to place for renting cars.

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Name: A**** H*****
Date: 2023-06-01 16:25:54
Rating: 5
Comment: Everyone at Enterprise, Glendale, were very helpful when I rented a car for a week. The wait time was very short and I was given a brief introduction of the Murano. I enjoyed driving the Murano and would ask for this SUV again. Leiana Clemente helped me when I returned the vehicle and was very efficient. Thank you to all of the employees at Glendale Enterprise for a very pleasant experience!

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Name: M***** G*****
Date: 2023-06-01 14:41:03
Rating: 5
Comment: The staff was helpful and friendly. Izzy helped with the vehicle return and delivery and was professional and helpful both times.

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Name: T*** M*********
Date: 2023-05-26 16:08:28
Rating: 5
Comment: Had a rental car from here a week ago (Ford expedition) and it was amazing. Clean, smelled great inside, had all the bells & whistles on it. Staff was kind and so accomidating. Highly recommend this location for a great rental.

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Name: A***** G*******
Date: 2023-05-03 20:14:14
Rating: 5
Comment: I found myself in the biggest pickle ever when my car stopped working in CA and I live in NV! I was so happy to call this location and had the pleasure of Eric helping me over the phone!Once I arrived, I was helped by Eric right away and he was able to get me a vehicle to get back home.He knew my situation was up in the air in terms or returning the car back to CA or in NV and he was super understanding and helpful with the numerous questions and request I had! Thank you Eric for everything!

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Name: B**** B***
Date: 2023-05-02 00:55:58
Rating: 5
Comment: I been renting cars for many years but Enterprise at brand Bl in Glendale is excellent everyone have great customer service, thank you.

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Name: J*** F***
Date: 2023-04-28 22:25:15
Rating: 1
Comment: These people are unabashed racists. They accused me of fraud for having an out of state drivers license and for being black. The Assist Manager Andres Avila basically accused me of being a fraud TO MY FACE while the Manager Eric N. stood ldily by and did & said nothing. The embarrassment was piercing. But this is far from over. After I prove to them I am NO fraud, theyll be regretting how haphazardly they handled the situation.

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Name: G***** N
Date: 2023-04-28 01:22:50
Rating: 5
Comment: Car was very clean and staff very friendly. Overall it was an easy transaction and a positive experience. Easy drop off after hours. Just park and drop off your keys.I will definitely return!.

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Name: R****** M**
Date: 2023-04-11 07:21:18
Rating: 4
Comment: Attentive service, reasonable wait times, the only thing is that the guy who showed us the car spent too much time going over all the rules and checks etc.This location allows for after hours returns, which is good.

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Name: T
Date: 2023-04-11 03:11:06
Rating: 5
Comment: The customer service agents at the South Brand Avenue, Glendale location are top-notch. Polite, professional, and striving to quickly meet their customers needs and wants too. I have had nothing but pleasant and productive experiences. Thank you!

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Name: T***** W*****
Date: 2023-04-10 06:14:25
Rating: 5
Comment: I’ve rented at this location 10 times. They rock! Never an issue and always extra friendly and understanding. This is exactly what other companies should mold their employees to be like. You guys clearly set the bar very high with the amazing customer service and quickness! Each and every employee there including the maintenance guy and the folks washing cars! Always polite and smiling! I’ll definitely use them for the rest of my life for all of my rental needs! There are 3 closer Enterprises near my house too, also good if emergency, but this one is the best Enterprise of them all! Highly recommend!

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Name: A******* A*********
Date: 2023-03-31 00:47:19
Rating: 1
Comment: Really disappointed by the location in Glendale. Car was old, and smelly. I brought that to the agent attention and Replied by it’s the only car we have here….. I took the car and drove it to my trip, and in the middle the car started vibrating and engine noise became loud. It was definitely my worst experience ever.

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Name: T*** B****
Date: 2023-03-22 17:48:30
Rating: 5
Comment: Enterprise Glendale Brand Ave. Two rentals in two weeks for business in San Luis Obispo and Modesto during the rains. Great service, good SUVs. Will use them again!

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Name: J******* Z***
Date: 2023-03-16 15:42:57
Rating: 5
Comment: Excellent service, very helpful and friendly staff. Got me the right vehicle as I requested (great fuel economy, comfortable ride & clean).

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Name: M****** C******
Date: 2023-03-14 19:16:34
Rating: 5
Comment: Amon helped me out with my rental on Tuesday, they didnt have the car I reserved but she was able to get me into a car for a small fee. Shes very helpful and a delight to talk with

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Name: S**** W***
Date: 2023-03-07 20:56:22
Rating: 5
Comment: It’s never easy being in a situation where you need to rent a car. The customer service once I got here in person was excellent. I’m so grateful for some efficient in my car drama story. 🥰

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Name: D** A******
Date: 2023-02-14 00:43:32
Rating: 5
Comment: Over the past 30+ years I have used Entetprise Rent-A-Car EXCLUSIVELY when ever I need to rent a car.I have always had a great experience.I’d like to thank Andres, Isabel & Philip for not only their kindness but for their professionalism as well.They took great care in making sure I was completely satisfied when I picked up my car and when I dropped it off.A true example of great Customer Service. You can tell that they love what they’re doing and really care about their Customers.I am completely satisfied.

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Name: E******** L***
Date: 2023-02-04 06:40:02
Rating: 5
Comment: Enterprise was very good, great customer service, and we were in and out fast. We made it to our boys basketball game. We went to see them after a bad experience with Hertz a block away and what a difference in service and prizes.

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Name: C****** S******
Date: 2023-01-04 20:44:16
Rating: 5
Comment: I reserved a mid-sized SUV a few weeks before my trip. When we arrived at opening on the day of our reservation, a mid-sized sedan was not available however they were super accommodating and lent us a full-size SUV - Toyota Highlander to be exact, at no extra cost. I appreciated that very much. Their customer service was great and the staff was helpful. Pick-up and drop-off were quick and easy. Will be renting from them directly for future trips.

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Name: S**** R***** 2**
Date: 2022-12-30 14:38:08
Rating: 5
Comment: Great customer service from Amon Williams. She helped me with any question I had and broke down everything I need to know about the rental and insurance policies. Definitely will comeback

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Name: m******* c***
Date: 2022-12-28 01:26:43
Rating: 5
Comment: Super professional, friendly, organized, and prompt. Probably my best experience at an Enterprise. I got the actual vehicle I had reserved, it was in good working order, and there were no surprise fees. Something I can’t always say about their competition.

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Name: D**** S******
Date: 2022-12-26 15:26:21
Rating: 5
Comment: We had a bad stretch of luck with cancelled flight and then we had some trouble getting a car to fit us, however Angel was amazing and got us in our 1000 miles of unplaned road fun solution asap.

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Name: A***** R********
Date: 2022-12-23 20:25:42
Rating: 5
Comment: Seriously such a good experience. Always someone available to chat with about any stupid questions I had, plus, the key drop saved me from any extra hassle. Despite needing a rental because my car was stolen, they never missed a beat. I was worried about any extra inconveniences but super grateful for the care and service at this Enterprise. Thanks guys!

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Name: S F
Date: 2022-12-09 14:49:54
Rating: 3
Comment: I typically choose Enterprise over other companies … for the most part my experience was as always good. However I never get insurance coverage because my own insurance and my credit card company covers me. This time I went through a hard sell by the sales rep trying to convince me I wasn’t covered. I’ve rented a few thousand cars in my life and when someone attempts to fool me into overspending on an item that is pure profit it doesn’t sit well. I won’t be renting from the Glendale location again. Back to Studio City location for me. Other than that Enterprse is still my number one choose for renting.

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Name: H****** S******
Date: 2022-11-20 23:56:57
Rating: 5
Comment: Customer service was great! If youre coming from outside of the US to rent a car, make sure to bring your passport because they need it for verification of your ID and they dont accept scans. We had a great time in our rental Audi.

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Name: Y*****
Date: 2022-11-02 15:00:16
Rating: 5
Comment: The only place Ive rented a car from the last 22 years. Theyre always 100% nice and provide great customer service. If Ive ever have any trouble during my rental, they always find ways to make my experience better. I also love that the Glendale location allows u to return vehicle on a sunday so I dont have to keep the rental an entire wknd.

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Name: D**** V*****
Date: 2022-10-26 11:58:19
Rating: 5
Comment: Have been an Enterprise customer for several years. Always good and professional service from the Glendale, Eagle Rock & Bob Hope Airport shops. My preferred shop is the 1510 S Brand Blvd, Glendale, CA 91204. Enterprise continues to improve customer service to accommodate us as quickly as possible.

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Name: V***** D* L***
Date: 2022-10-05 17:11:20
Rating: 3
Comment: Aileen was great, very patient, informative, and friendly. She is very pleasant, and very welcoming, not to mention extremely professional. I will definitely return to this location because she made the experience very pleasant. She was very clear on her instructions, very clear as to the charges, and very patient with me, since I told her I had never driven a Hybrid. Thank you Aileen for being so Great!Lior on the other hand, was not as pleasant, he was rude, made me feel as is I was being interrogated by police, asked why I worked where I did and had another Ins Co as my carrier? made me show him my email, he was not professional at all, hence the 3 stars. If my contact wouldve been solely with Aileen, this experience would merit 5 stars for sure.

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Name: a** f**** r******
Date: 2022-09-14 11:37:59
Rating: 5
Comment: Because I made an appointment online I won’t be able to discuss their walk-in services. With that said, their faculty was clean and I was in and out within 10 minutes. AILEEN was very helpful with the rental both outgoing and receiving. I spoke with AILEEN after the return of my vehicle and she made sure I received my deposit. I don’t have anything bad to say about the staff, vehicle, or experience as a whole.

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Name: R** M**
Date: 2022-09-08 01:06:27
Rating: 5
Comment: I have been in many rental cars places, but this place was totally different.I came to rent a car, and I met to employees or should I say..... Two Angels..... Their names were Lior and Art.These two employees were beyond; their customer service was Amazing, the way they greeted the Customers was outstanding. Although the pressure was a lot during the work, they both would smile and respond to every single question from everyone.If I was in management position, I would give these both employees a promotion, or at least a recognition.Lior and Art.... Thank you is not Enough....May the Lord bless you both....

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Name: K******* M******
Date: 2022-09-01 18:07:10
Rating: 5
Comment: Between my family and I, we rent vehicles from Enterprise almost monthly. Mostly for weekend adventures, we are always satisfied with their service and the vehicles they have on the lot. Every time they have gone above and beyond to make extra accommodations for any of my requests or provide additional deals and upgrades if I was ever inconvenienced. This time in particular I’ve had one of their vehicles for about a week due to an accident in my own vehicle. The communication between this Enterprise and my insurance company has been seamless and has allowed us to keep our lives moving. Their cars are always spotless and staff always friendly. 10/10 would recommend to anyone and I’d leave more stars if I could!

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Name: A****** S****
Date: 2022-08-25 14:15:10
Rating: 4
Comment: Ive rented from Enterprise several time and it has always been a great experience......until now. I had to wait almost an hour for my car this time. While other customers came and went, I just sat waiting, being told that my car was being washed. I usually return my car on Sunday and get an email receipt sometime Monday morning. This time I had to call Monday afternoon to make sure everything was okay. Ill continue to rent from Enterprise, at least for the time being but my next experience will be the real test.

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Name: K******** R*****
Date: 2022-08-05 18:48:08
Rating: 4
Comment: This place can be a hit or miss depending on the day and who the employee is. I rent a car about 3 times a year and I always do this location.Sometimes I’m in and out and sometimes I’m waiting for 20mins. I always reserve a the car online ahead of time. If there’s an issue they are quick to fix it. I will keep using this location to rent cars.

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Name: D I*
Date: 2022-07-14 01:20:16
Rating: 5
Comment: Leore was great. Went above and beyond to help me rent the right cars I needed after an accident. Because of him and other employees here, this is my goto place for rental cars. They also have some nice high end cars to rent here.

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Name: E******** R****
Date: 2022-06-02 17:21:53
Rating: 5
Comment: The particular office location I rented from was stellar in Glendale! Josh helped me and did a fantastic job. I needed a large truck to move some stuff and film equipment. He suggested a cargo van. It was perfect and so affordable.It was more cost effective than U-Haul and had unlimited miles with more room than their pickup truck. They got me in and out in 30 min and I bought extra commercial insurance coverage to be extra safe at a super affordable price. I had gotten charged extra on gas at the end but was able to work that out with the branch with my full $300 security deposit refunded. I travel a great deal and will rent from this location again.

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Name: M**** C*****
Date: 2022-05-27 04:39:34
Rating: 5
Comment: We rented a car in Glendale, CA and Josh was wonderful. He went above and beyond with his customer service. We were upgraded to a very nice car and had a great experience renting from Enterprise. We will definitely go to this location again. Josh had great follow up at the end of the rental also.MarlaChicago

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Name: r** t*****
Date: 2022-05-21 12:11:18
Rating: 1
Comment: Probably one of the worst customer service experiences i’ve ever had. after first accidentally signing me up a contract under the wrong name and price, I was given a Volkswagen Golf? that, after driving 10 minutes home, would not start the next morning! it cost me a $75 uber ride to get to my gig, and after calling to explain the situation, i was assured someone would call me back. 6 hours passed before i had to call again and talk to someone else. did you know that enterprise doesn’t keep copies of the keys to the cars they rent? seems absurd. i had to return the keys myself. nobody offered me a ride home. i was told i wouldn’t be charged, and of course a few days later it showed up on my credit card. so i had to call about 5 times to facilitate renting a car i didn’t use. now i have $140 worth of uber receipts. No call or explanation from a manager. who will pay for these rides I took because my car didn’t work? Get it together, in the meantime I’ve instructed everyone at my company to use a different rental service. good luck getting a response

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Name: S*** P
Date: 2022-05-15 05:35:59
Rating: 5
Comment: Great customer service! I returned the car at the last minute to closing time and they still helped me as if they had plenty of time. I wasn’t rushed and they gave me great service and a nice, clean vehicle.

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Name: M* S***
Date: 2022-05-11 15:10:28
Rating: 1
Comment: Worst customer service experience with Enterprise to date. Employee, very short (stature and temperament), with me but very kind to the white folks behind me. Think he even tried to downplay our interaction to them.

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Name: M**** S*******
Date: 2022-05-09 15:00:54
Rating: 5
Comment: Enterprise offer good customer service and was attentive to all my questions. They were able to prepare my rental fairly quickly and have be go about my day without wasting hours waiting at the lot.The Manager was extremely courteous and helpful in assisting me with an incident which occurred during the rental.Overall, I am satisfied with the experience and would rent again from enterprise.

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Name: S****** S******
Date: 2022-04-13 17:27:30
Rating: 5
Comment: If you’re doing a loaner from Kia because of a recall, this place rules. Super nice guys who work here made fun of my absurd drivers license photo, but they’re right. It’s a bad photo!

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Name: �****** �*******
Date: 2022-04-13 00:01:05
Rating: 5
Comment: I applied for a car rental, as mine was sent for repair due to an insured event. The staff is responsive and helped to quickly and efficiently pick up a car, although I speak English poorly. The car was in excellent technical condition. Thank you for your help. I will definitely contact you again.

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Name: N***** D* B*****
Date: 2022-04-02 08:23:15
Rating: 1
Comment: Was not able to rent a car went next door and ended up buying one fromLA Auto choice..The two professional sales men are very knowledgeable about the vehicles they are selling. Helped me get my financing funded..I drove off with a beautiful Mercedes Benz..Robert, Ara, Thank You..

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Name: A***** N********
Date: 2022-03-30 00:03:15
Rating: 5
Comment: After a series of horrible experiences at Star Ford down the street, it was incredibly refreshing and comforting to have such excellent service at Enterprise. Each employee was friendly and empathetic to my situation and made a bad day so much better. On Friday, Christian helped get me a car that I liked and brought the mood up significantly with his positive attitude and today, T very kindly dropped me back off at Ford with some incredibly helpful advice. 10/10 give those men a raise.

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Name: J*** B***
Date: 2022-03-01 17:32:39
Rating: 5
Comment: I am a top-tier Hertz President’s Circle member and have been renting cars for business use for over a decade. This Covid situation has made car availability an absolute nightmare with every car rental company, like one I’ve never seen in my car rental history, and this Enterprise branch has consistently been the only one that has made it their problem to find as similar of a car as they can for me, even for 1 day rentals.They also accept after hours returns. So valuable for my business rentals when I don’t have to keep a car over an entire weekend!Super professional staff and 11 out of 10 communication skills and execution. They work very well as a team to keep the rental process moving without compromising their high level of service. I’m dumping my elite status at Hertz and my now worthless Hertz points specifically for this branch.THANK YOU!!

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Name: D**
Date: 2022-01-07 20:01:57
Rating: 5
Comment: Thank you Will for your services and thank you Enterprise for always sending the best to this location! (1510 s Brand Blvd in Glendale, CA. ) Will you are very helpful and thank you for your patience! I am a happy customer and will be back ! Hopefully Will is still there :) great customer service!

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Name: D***** F*******
Date: 2021-12-30 17:10:55
Rating: 5
Comment: Check in was process was fast even though it was busy. Customer service was quick, courteous and effective. Returning car during off hours was easy because they have a key return box.

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Name: K***** C*****
Date: 2021-12-27 21:21:44
Rating: 1
Comment: This branch has unfortunately failed to treat unforeseen circumstances in a humane, civil and supportive matter . During Christmas Eve their rental that they claimed was serviced and ready to go, loss power on the freeway as I was heading to my family’s home, with my two toddler children, mother and sister in the car. We were left stranded on the shoulder of the freeway over 3 1/2 hours, no one at this branch had compassion of human decency to properly handle and support this situation dealing with their defective car. Rep Alex actually told me “I don’t know what your going to do, go to another enterprise and find a new car “ then placed me on hold. My children were crying, I was in fear of our lives and just wanted to get support to get to safety. Placed on hold numerous times, asked why no one was coming to our aid and hours later a tow man from Edmonds towing which was less than 10mins away towed us off the freeway and we remained stranded an additional 2 hours . Every Uber “attempted” to service us said they don’t service the area even the near by Enterprise branch in “Valencia” said they don’t come that far out of radius. So again my family was left. Thank God for Josh Argueta who drove up himself an hour drive to help us, provided a transfer vehicle and gas! I’m so grateful for compassionate and empathetic service agents as Josh. Enterprise what are your policies and procedures for defective vehicles that you provide to your customers?

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Name: V*******
Date: 2021-12-19 19:48:27
Rating: 3
Comment: For the first time in 20+ years this is my first bad experience. Manager was rude, Car had a flat spare, less then half a tank of gas and really nit the standard of care I am used to from them. Disappointing to say the least

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Name: J**** Y*****
Date: 2021-11-17 16:17:47
Rating: 5
Comment: Really appreciated the good folks at the Glendale S Brand Enterprise - chatted some hoops, everyone was awesome, and I got a complimentary upgrade just because it was available! All you need to get my business is quality cars and personable customer service, and they have both in spades. Thanks for the ride!

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Name: a**** c********
Date: 2021-11-13 04:10:57
Rating: 1
Comment: Avoid getting helped by natalie !!!!!!I always have rented at this location,l live in GlendaleShe did not believe, me even though I showed her my I.D and 2 current post mails!!!She asked me,why was I renting a car, where was I going why I needed a car etc...And worst of all how many cars I have!!!!!What a retarded Karen!!!!After the manager came i got the car real easy.I felt like I was getting interrogated for a crime jajaja.And by the way, the car was dirty and we had to change the car in Las Vegas because the check engine turned on.

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Name: A****** V
Date: 2021-10-16 04:27:28
Rating: 5
Comment: After calling in to check if there was availability for a full size truck 2 weeks prior and make a reservation so that I would be assured to have a truck available for me today they came through 100 percent on everything they had promised. Although it didnt start off right, that was because of me being skeptical because of bad experiences renting at either other locations or using other companies. My reservation was for 5:30 pm but I showed at 3;30 because I wanted to make sure they had my truck and if they didnt I wanted to have enough time left to have the problem fixed but when i showed it looked super empty and not a truck in sight. An enterprise employee by the name Josh greeted me when I walked in immediately and ask if I have been helped and asked how he could help me and I was already a little frustrated and nervous because I did not see my truck but he walked me through the whole process and assured me my vehicle would be there and as we were speaking not even minutes later A truck showed up and was ready to be rented. I did show up early to my reservation so I was pleasantly happy that the truck did show and how he took the time to have good customer service through the process even with my slight attitude. When it came to signing the bill there was a discrepancy with the amount being charged and I asked to speak with the manager another Enterprise employee but the Manager named Josh and he dealt with my attitude really calmly and professionally and found the error that was more on my part and was a complete example of why this branch has great employees. I am very lucky to have rented here and had the great service I did. I think it taught me to have more patience and faith in Enterprise as a whole. Thanks again for coming through and providing great service.

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Name: N** G******
Date: 2021-10-04 06:24:07
Rating: 2
Comment: Long wait even with prior reservations. Not one car available in the class we reserved or even two classes up. Very disappointing as Enterprise also had no place to sit in the sun or shade on a very hot morning to wait the extra 65 minutes for a car. Additional EASY UPS are not difficult to buy or rent in order to enhance the customer experience...yet the employees seemed to have no problem ducking inside the building for a cold water for themselves and taking plenty of room in the shade as well. Customers were required to wear masks in the hideous heat and also have no access to a restroom while waiting. Enterprise will fail badly unless something changes for the better.

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Name: N** F**************
Date: 2021-09-09 17:13:03
Rating: 2
Comment: The process of actually picking up the car was tedious. This location took 40 minutes to show us a car. We were actually offered a downgrade instead of an upgrade because the cars in our chosen class were unavailable as were cars one class up. Finally when we got going we ended up with a car with cruise control did not operate correctly. We were 100 miles into our trip so we could not go back to change the car.Overall, disappointing that Enterprise was ill prepared to handle the Friday of Labor Day weekend.I will request an adjustment on our bill.

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Name: D***** S****
Date: 2021-09-02 20:54:18
Rating: 5
Comment: Amazing customer service thank you Harrison!! You were very helpful!I was running late but he was able to answer all my questions and helped me pick all the right coverage in record time! I made it to my meeting on time and I was very satisfied with my experience at Enterprise that I had to leave a review! Will be back to this branch in Glendale 👍🏼

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Name: E***** N*****
Date: 2021-09-01 17:36:37
Rating: 2
Comment: I called to simply inquire the availability of a vehicle for the same day, and the guy who took my call was not kind or courteous over the phone. Please improve your customer service. The Glendale Ave location has much friendlier service!

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Name: d********
Date: 2021-08-17 15:44:36
Rating: 1
Comment: Terrible all around experience.Had a reservation only to get there and stand in line with 20 other people (on the middle of the street on almost 90 degree weather) for over 45 min, once I finally get to speak with someone Im told my car will be ready in about an hour, so another hour of waiting outside on the heat to finally just get a random car (obviously not the one I ordered, but I was happy to get out of there).A day later I had a change of plans and wanted to extend my reservation, Ive tried calling the branch endless times and they just wont pick up.. called enterprise and they cant do nothing beside ask the branch to call me (which they never did).Would definitely avoid this branch and go rent your car elsewhere.

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Name: R****** O******
Date: 2021-08-14 00:22:40
Rating: 1
Comment: I had made a reservation for a standard vehicle at this branch but when I got to the branch they had 0 standard vehicles available so the employee Alik Airapetyan was trying to put me in a Nissan Sentra a compact vehicle for the same price. I ask the employee if I could speak to the branch manager and he said he was the branch manager. The employee Alik finally went to get the Miles Garcia and instead of helping me out he was making me the same offer on the vehicle. I have rented many vehicles from this branch and this is by far the worst experience I have ever had. These two employees had the worst customer service I had ever experienced and they need to be moved from this branch.

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Name: W****** B***
Date: 2021-08-02 16:01:23
Rating: 5
Comment: The Glendale Enterprise could not have been easier and more pleasant. Whenever we need rental cars we always use Enterprise. They understand that people just want a good car and don’t want to spend a ton of time getting it and dropping it off.

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Name: S***** R*
Date: 2021-07-24 23:05:57
Rating: 1
Comment: I’m a frequent traveler. Had experience with all the car rental companies. This is not the worst, but certainly not one of the good ones either. First vehicle they gave me was a Mercedes and the store manager and the representative that day were friendly. After I signed the document and drive the car out of the store, the Break light went on 5 mins laster while I was on the high way. It says “the wear and tear has reached its maximum”. They told me it’s brand new, so that turned out to be not true. I returned to the store the second day to let them check on the break. They brushed it off and by saying “it’s strange”. I was then told that I have to swap to a different vehicle. This time the store manager and the representative were both rude and unprofessional. No apologies what so ever. When I showed them that the 2nd vehicle’s seat is so low for my body height, their response was “that’s the only one we’ve got here.” I ended up having to drive another vehicle that uncomfortably (and probably dangerously) for the rest of the week.

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Name: V E****
Date: 2021-07-12 17:19:23
Rating: 2
Comment: I was given a car rental. When I drove home I noticed that the car smelled like cigarettes. I left the windows open hoping it would help. But when I got into the car to drove from work it smelled so bad! I called Enterprise to see if I could trade it in for another car! But the manager never returned my call! I hope next time they check cars before giving them to another customer!

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Name: T***** M****
Date: 2021-07-10 01:53:28
Rating: 5
Comment: I cant say enough nice things about the staff over at the Brand Ave Enterprise location. I would like to give a special shout out to Miles, who was so helpful when I needed to extend my rental. They made my renting experience one of the best!

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Name: B****** B********
Date: 2021-06-28 18:28:05
Rating: 4
Comment: First I wasn’t happy because there was one lady she wasn’t helpful at all she didn’t care customer waiting outside at sun for pickup the car she was talking with phone and so slow and today for the return there was other skinny white American girl she changed my mind because I was about to give bad review with zero star but she was so helpful and nice when I parked and get out the car she greetings to me and asked me are you here for return and I said yes and she was asking how was service are you satisfied …… she helped to drop off the car less in less than 5 minutes it was excellent

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Name: J***** M******
Date: 2021-06-03 16:57:24
Rating: 5
Comment: Everytime I rent a car from Enterprise my experience is always great. From the time I pickup my rental to the time I returned the car. A shout out to the team at 1510 Brand Blvd in Glendale specially to Justin. They were very professional in their approach while being courteous and friendly at the same time.

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Name: V****** P********
Date: 2021-06-01 05:13:58
Rating: 5
Comment: Rented multiple times and it was good experience so far. I am glad about the full coverage insurance they provide with each booking! Looking forward to have more bookings with you in the future.

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Name: N**** Z
Date: 2021-04-19 16:36:43
Rating: 1
Comment: I came from Toyota and there were barely any available cars to rent.I was forced to drive a big truck (never driven one before) because I didn’t have any options to choose from. That was the only car they had available.There was no gas in the car. The windshield on the drivers side and the side mirrors were dirty.When I vocalized these at the Enterprise location the worker said “at least it’s a new truck”.Very unprofessional.

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Name: 2***
Date: 2021-04-15 22:20:26
Rating: 1
Comment: Was o hood for 23 mins just to get a price a one the van girl totally ignored me . Hood management sees this .Because when I called the first time and followed directions . It asked if I need a car for personal trip or press one ☝️ for insurance claims . Of course insurance claims is where the money is at and they will gladly take the call ☎️ for 2 to 4 week rental opposed to 2 day 200 dollars rental .I come from 👨‍💼 business 👩‍💼 lady and the enterprise .don’t start with some bs that’s a special dept garbage . U guys all have the same computer access to garbage low end basic cars.Get smarter with your obvious tactics of shrugging 🤷 people away

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Name: T**** K******
Date: 2021-04-15 13:34:56
Rating: 3
Comment: I made an appointment on- line for 2:00 April 3rd. We arrived a 2:09 and were met at the door by a clerk that stated rather rudely, were closed. I was taken aback and said we had to Uber over bc our car was in the shop due to the catalytic converted being stolen and that we had a 2:00 appointment and he said, We close at 2:00 and youre suppose to arrive early. I then asked if he could make an exception( we had a family gathering the next day on Easter). He wasnt too happy and said he would talk to someone and went inside. A different clerk came out with my appointment info, was very helpful and courteous, and set us up with our rental car. When I returned the car on the 13th, I had the same friendly service. I like renting from Enterprise and have been satisfied overall in the past. I dont know if the clerk was just having a bad day that met us at the door but his tone and actions arent the best way to treat customers. This particular location might want to change the time when the last appointment can be made on Saturdays so it doesnt conflict with the closing time. I will continue to rent from Enterprise and assume I will still receive friendly service in the future.

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Name: A***** Z********
Date: 2020-10-08 04:33:47
Rating: 5
Comment: I had a great experience with Enterprise on Brand Blvd in Glendale. I called this particular location to check my reservation with representatives, they were really nice on the phone. When i came to rent a car Steven Eleazer, Management Trainee, helped me with paperwork and found the car that was covered by my insurance company. He was really friendly, nice and helpful! After few days i had to exchange the car with another one due to engine problem. Steven helped me in a fastest way possible with exchanging process. He offered me a car with sunroof that was parked behind others, eventhough he had same brand without sunroof parked right next to us. I really apprec iate his willingness to help and great positive attitude! I felt like we knew each other for years! Thank you!

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Name: A**** K********
Date: 2020-10-01 21:37:03
Rating: 5
Comment: People who work at this specific location are something special! Man, i live in Sunland, and itll take me like 10 mins to rent from Burbank aeroport location, but they are always rude, and seems like they dont like their job. I dont mind to drive 30 mins and rent a car from Glendale (brand ) location and see these guys every single time. They love what they do, and they treat customers just amazingly. They have a black guy ( didnt saw the name) working there and that guy put so much love in his job, you may think he works for his own business. I am a small business owner and i had a hard time finding reliable guys for me.To MANAGEMENT - Pay them well, and do your best to keep these guys in your location. they deserve a lot more !

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Name: B** m**
Date: 2020-09-22 18:34:32
Rating: 1
Comment: Reserved 7 passenger car 10 days before my trip also I called them to confirm the reservation 2 days before my trip and the day I went to pickup the car they told me SORRY WE ARE OVER BOOKED AND WE DONT HAVE A CAR !!!!!!staying there for more then 2hr and begging them for car they gave me broken light car without washing and 5/8 gas on car. also after returning car thay charge me extra 30$ without any notice or email . I called them few times and still I dont have my awnser .

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Name: J***** B
Date: 2020-09-21 18:06:56
Rating: 5
Comment: Great experience with Rodney at enterprise. He’s energetic, informative and very helpful. Even with the long wait he made sure that when it was my turn he did his best to accommodate me as quickly as possible. He’s definitely the reason why I would be back.

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Name: B******* M*******
Date: 2020-09-16 15:01:00
Rating: 1
Comment: Being a military veteran, I have done business with car rental dealerships across the globe and many a times with Enterprise. However, this last experience with the corporation may keep me from ever doing business with them again. Almost two weeks in advance, I made my reservation for a vehicle from the Enterprise on Brand. Upon arriving at my set reservation time, I was left waiting for almost 30 minutes to be tended to. When I was finally serviced by Luis, he was brief, curt and anything but welcoming and assistive. Right as he handed me the keys to go look at the car before leaving, I felt right away that something looked off about the vehicle. I voiced my concerns and Luis quickly disregarded me, stating “we check every vehicle before you come, there’s nothing wrong with it”. Seeing he was in no mood to entertain my concerns any further, I got in the car and drove only a few minutes before the “low tire pressure” lights/alarms all started going off. Now more than an hour after my reservation time, I had to turn around and ask for a new vehicle. Almost another hour later, Luis, again, coldly assured me that this new vehicle was all good to go without bothering to check for any alerts/alarms himself. And yet again, I get in this new vehicle and the Empty Gas Tank light is on and there is no Windshield Wiper fluid. At this point, what should have and has always only taken a matter of 30min to pick up a rental vehicle from Enterprise, had now taken up more than two hours of my morning. I notified Luis, who couldn’t be bothered and just left the lot feeling frustrated and disappointed with the experience. When it came time to dropping off the vehicle, I again, had expectations of a similar experience to every other I’ve had with Enterprise – quick and simple transaction. However, I was again left waiting again to be attended to just to drop off the keys as I had already put a card on file for payment. I have never had my time wasted as I had with this Enterprise location and have never dealt with less motivated, apathetic employees. This location surely needs a makeover.

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Name: J****** Z*****
Date: 2020-09-15 19:11:07
Rating: 5
Comment: This was my first experience with enterprise. I had a tire blowout and needed a car last minute for the week. The two employees that helped me were so friendly and accommodating. I would highly recommend!

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Name: p***** a********
Date: 2020-09-10 13:46:15
Rating: 2
Comment: Ordered car a week in advance. had to wait 1 1/2 hr for car. they said all cars were out.finally a car came in at a different lot. another 45 minute delay. nissan armada. big bulky and want mechanically sound. less than expected gas mileage and range was poor. the saving grace was the woman who was dealing with my vehicle.

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Name: D**** P******
Date: 2020-08-18 19:23:17
Rating: 4
Comment: Long wait for the car at this location. Car was great! ( Titanium edition fusion), except for the oil change reminder light was on and exterior wash wasnt the best. Great price though! Overall I was pleased.

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Name: M**** X*****
Date: 2020-08-12 01:01:07
Rating: 4
Comment: A little disappointed with the service I received. I went in person at the beginning of the week to try and get a specific car. The lady at the counter said to make the reservation online and to call and specify the car that i wanted. I called back two days prior and the day before. Unfortunately they couldnt get me the car i wanted. So why did they tell me that they were going to be able to do it if this was not the case? I tried calling the Burbank Airport number to no avail- i tried calling them two days! They never answered the phone! Ridiculous! Ive been renting from Enterprise for over 30 years and this has been the biggest let down. The customer service has gone down a bit but they are still my favorite company to rent from. Hopefully I have a better experience next time.

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Name: E****** U*********
Date: 2020-08-05 20:18:57
Rating: 5
Comment: All the staff there was great!! I would really like to give a special review for erika, rodney and bree where a pleasure. even though they were dealing with more customers under a diffuclt situation, it didnt feel the 98 degrees outside that it was because of thier cool demanors. Even upon returning during the week to swap out the car i was greeted and made feel like i was the only person in the faculity that was bustling with customer service at its finest. Thank You staff its refreshing to see that customer service still exist somewhere. Keep up the amazing job!!!

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Name: G***** S*****************
Date: 2020-07-14 15:23:12
Rating: 5
Comment: Enterprise rental car is my to go place for car rental. Excellent customer service. About 4 months ago I went to a different rental place 😳 %#*{£ that’s all I can say since I need to filter what I say publicly. I recommend enterprise rental. Specially by South Brand Blvd. in Glendale that’s my to go place and you can return your rental after hours! THANK YOU!!!! Stay awesome and safe during this times!* Next time I will get their names but whoever check us in last July 3 at 0800 she was awesome and the staff who help us pick the car was excellent!

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Name: R A*****
Date: 2020-06-05 12:58:48
Rating: 3
Comment: I am pleased with their rental inventory. I received an upgrade due to their negligence by not letting me know ahead of time of their office closure. But the main reason why I’m giving them the above rating is due to their billing practices. Be aware.

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Name: A** K*********
Date: 2020-03-13 00:26:10
Rating: 5
Comment: Great experience, I was in and out of there in no time. They worked to get me into a good sized car instead of rushing me to an economy as a default. The staff was very friendly.

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Name: B F*****
Date: 2020-02-22 19:06:17
Rating: 5
Comment: If you must deal with anyone, Rodney, Christine and Nicole made my experience so much better than I expected. They were awesome. The 5 stars are for them. Not Matt.Updated for 2.22.20 - Jai was super sweet and Lucy made sure I got the car I reserved. Both ladies were smiling with every guest and every phone call. Im enjoying my experiences here again. Thank yall!!

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Name: s**** r******
Date: 2020-02-21 13:20:33
Rating: 5
Comment: Can I tell you that I had the best experience ever. At first my driver to pick me up was late, my dad was murdered and I needed to leave quickly. No one called or showed up. I waited then I called and I spoke with Rodney. He rushed over to get me. I waited agin in line and when Rodney came in he took care of me right away.I was already in tears and ready to go but he made me laugh and said the most kindest words to me. Who ever hired him did an amazing job. If people like him that works there can be kind and sympathetic to me in my time of need I will tell everyone to come and rent here.Rodney thank you from the bottom of my heart. You made me feel not just a customer but as a person. Your truly good at what you do. Thank you for those words. I’ll be back next week and the week after for his funeral.

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Name: C**** S********
Date: 2020-02-01 22:24:09
Rating: 1
Comment: Absolutely horrible experience with new Employee/Manager Tanya Castillo On 2/1/20 :I have to post this to warn others . I made my reservation on line and showed up to the branch. Not only did they not give me the car I reserved but they tried to give me a car that smelled very strong of cigarette then they wouldn’t rent to me at all with my business American Express card nor my personal visa - because although they are both valid credit cards for myself and my business they didn’t understand that a Visa card is a credit card even though it’s also can be used for debit .The worst part is that initially Tanya Castillo took my card and drivers licensE looked at it and said ok it was good . She said OK and told me to wait about 20 minutes . I waited for 30 minutes, Then I couldn’t believe they pulled a car around that smelled very strong like cigarettes . So I asked for another car . They showed me to another car, but then they told me I couldn’t use the card because it was a debit card even though it says visa on it which means it’s also a credit card - again I use this card every week.Then I try with my American Express gold card that has my business name on it and show them my business card but they won’t use that- I have used that card a lot to rent at enterprise as well.AT THIS POINT I HAD BEEN THERE FOR AN HOUR.I ask Tanya for her business card and she gives me SOMEONE ELSES BUSINESS CARD . The business card says “Ivy Fitzgerald”I ask her if her name is Ivy and she says no . I ask her to give me her business card and she won’t but she AGAIN TAKES IVY’s BUSINESS CARD AND WRITES “Tanya “ on the top of it. I take it and ask her to put her last name and she finally puts down Castillo.”TANYA CASTILLO “I then had to call an uber and leave spending $110 to get down to San Diego today and another $80 to get back to the airport tomorrow because now I don’t have a rental car .I have been a member of enterprise for about 10 years . The reason I have used enterprise has always been the customer service but this is the worst customer service I’ve ever experienced .The whole branch seems to be under management and Tanya and the other new employee there are unprofessional and dishonest.This branch is on brand blvd in south Glendale

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Name: C***** D********
Date: 2020-01-23 05:02:15
Rating: 5
Comment: This particular location is the best Ive ever had to do business with. My car was totaled and insurance provided a temporary car. It was right smack in the middle of holiday season. And boy was it busy. The representative who attended me worked diligently to find my what I needed, but due to high demand was not able to get me a sedan. Found the next best thing and told me hed keep an eye out for one. I drove off thinking sure you will. To my surprise two days later I got a call and got me into the closest car to what was in the accident. Totally saved the holidays from being worst then what it was already. Definitely would continue to do business here eventhough I have closer locations to me.

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Name: A***** M**********
Date: 2019-12-04 15:43:26
Rating: 4
Comment: This Enterprise is my go-to. Big enough to have options but also a line every time. Just be prepared; remember that you’re not the only one trying to get their car situated in the morning...put your name in and sit down, it won’t be long and they are all super nice.

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Name: M** 1*
Date: 2019-08-11 17:58:40
Rating: 1
Comment: This is the worst rental experience of my life! at first they led me astray and imposed additional insurance and help on the road! when I came to return the car, the cost of the car turned out to be higher than when booking and from a deposit of $ 200 they said that they would return $ 158 but that was not all! they returned $ 133 because there was less gas in the fuel tank than I took, but in reality I gave as much as they gave me! I was just deceived! they didn’t give me any check! this company does not care about your problems, they take the last cent from you! never recommend this company! this is my worst experience

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Name: C**** K
Date: 2019-07-27 23:05:27
Rating: 3
Comment: Terrible. Made a noon reservation. Its 1:16 pm. Still no car. Over a dozen people waiting, only one agent checking out rentals. 2 customers gave up and left in last 15 mins, both going elsewhere. Terrible customer service on phone from Matt, twice, wasted my time, gave false info. He would not give the usual enterprise plus discount. Matt should not be in customer service. Wont go back if he is still working there. Finally got a car and great service from Dallas...but be prepared to wait.

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Name: A*** P***
Date: 2019-07-26 20:47:38
Rating: 1
Comment: Horrible! I do not understand the point of a reservation if it is not going to be honored. This isn’t the first time this has occurred. I requested a mini van weeks ahead and the night of, received a voice message past closing hours so I couldn’t talk to a live agent, I was informed there were no vans available. I was provided an SUV and had no choice but to accept since this was done last minute. The SUV did not have the leg room that I needed for my passengers, which made the trip long and frustrating. Bottom line, Enterprise put a huge dent into my vacation experience. I’ve sent a text message and email to the manager and no reply at all!

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Name: A M
Date: 2019-07-12 19:58:06
Rating: 1
Comment: I had the worst experience possible. Logically when you reserve a car online and show up you’d expect to leave driving a car, yet I’m getting an uber as after waiting 45min I’m asked to wait another 20 minutes. The problem is not that 20min only, but the fact that they keep on giving me and another 10 people waiting here random answers on how much longer to wait.Usually Enterprise is good and my default choice when I need a rental. That should definitely change.

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Name: J*** D*******
Date: 2019-07-02 23:54:23
Rating: 5
Comment: Great staff.Just one thing ... a suburban is not the same thing as a minivan. A minivan is spacious inside with very good seat moving ability. The suburban wasn’t comfortable for those in the 2nd and 3rd row w no adjustment possible

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Name: F**** P*
Date: 2019-06-29 11:49:52
Rating: 5
Comment: Excellent customer service even though the car selection was limited when I went. It was a Friday, so thats understandable. They even gave me a ride back after I dropped off the car! Will rent again

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Name: P**** W****
Date: 2019-06-05 05:25:28
Rating: 1
Comment: Very trash experience. The ONLY good part was the shuttle service they provided. When I arrived, took over an hour for me to be serviced. Kept using the excuse they were short-staffed as if thats the customers fault. When returning the rental, an item was left in the car so I called to have the car checked for the item and was told they would get back to me. They never did so I called back, was placed on hold for 35 minutes and kept getting passed around to several different reps. Days went by before learning that they never properly checked/cleaned out the car, but instead they rented it out. Issue still has not been resolved. Below mediocre customer service provided. Very disappointed and will not be using this service, specifically this location, in the future.

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Name: E** P******
Date: 2019-05-08 19:49:13
Rating: 5
Comment: I went into this branch of Enterprise because I am planning a cross country trip and wanted to look at the Dodge Caravans that were available for rent so I can see how much space Ill have. I was helped by an amazing associate, Gabby! She answered all of my questions and even demonstrated how the seats fold into the floor of the van. She knew that I was not going to rent at this location (its cheaper for one way rentals from airport to airport) but that didnt stop her from providing excellent customer service. 5 stars for Gabby! :)

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Name: L** C******
Date: 2019-04-25 15:14:14
Rating: 5
Comment: A+ to the staff of the Glendale enterprise. I was on my way to a second location out in Santa Clarita at Castaic them to be exact and my vehicle died on the freeway.After Having my car towed home I bluebird to the Glendale enterprise and within 20 minutes I was out with the car on my way. There was one other customer in front of me but total time was 20 min. From walking in to driving off.The manager Nate runs a well oiled, hate to use the term machine, business where customer service still means something.Thank you again ...

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Name: R**** F******
Date: 2019-03-29 16:21:54
Rating: 5
Comment: As a frequent renter this is only place/location I rent a car nearby. Always an ease, extremely helpful, thoughtful, and kind. The workers here are awesome and work very had to get you out of here as soon as possible even when they are very busy. I’m satisfied every time I come here over and over. I can vouche for this every visit because they are truly consistent.

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Name: L** M******
Date: 2019-03-27 19:34:59
Rating: 5
Comment: My recent experience was a nice surprise! Regarding the Glendale location, I was picked at my home at the time that was promised and upon arrival was taken care of by Cindy who is very friendly, helpful and a nice experience in itself.I was able to have a choice of vehicles and confident I had made a wise choice. My transportation needs were met and surpassed my expectations.Upon my return I was taken care of of by Dallas who was also very helpful and courteous to which I hold a make or break successful experience. There was a small discrepancy with my transaction that Dallas took care of to my satisfaction.They provided my ride back to my home and was impressed with the whole day. I look forward to returning and hope my next visit will be as professional and satisfactory.Many Thanks,Len

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Name: E* L****
Date: 2019-02-26 20:56:55
Rating: 1
Comment: Shouldve walked the extra 17 min down the street to the other enterprise where Ive never had any issues, and also the security deposit here is DOUBLE the other locations. Not going back.First flag: was talking my car to the body shop and the place called to have enterprise pick us us. Didnt show for 30 min sp we ended up walking to find out it was a 5min walk away...2nd Issue: they didnt end up having any cars left and technically gave me a free upgrade for a car, nbd.The car they gave me did nit have good gas mileage and they said to call back when i wanted to switch and no issues they would switch. After 1 week, i called EVERY DAY (sometimes twice a day) and the always ONLY had trucks :P so i never switched.3rd Issue: upon returning my car, the credit card i had on file for the security deposit wasnt refunded fully because they used it to pay off some of my rental cost, although I was never informed that would happen and said while renting I never intended on paying on that card and would get my fully security deposit back if all went well, which it did. Took lots of explaining and negotiating with the manager to get it settled.Fourth/Final: They took me 2 days & 4 phone calls to get me my receipt. Originally she said she would email it Monday since they were closing Sunday by the time everything was worked out and it needed 2hrs to process AND the printer was down. Never got it. Called twice today, got put on hold once for 30minutes, called again, then found they were sending it to the wrong email though mine was in the system (i got previous emails) AND I wrote it down Sunday before leaving. And it wasnt just a 1 letter typo mistake either.They seem disorganized and I will never be back.

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Name: C****** M****
Date: 2019-02-18 16:42:13
Rating: 1
Comment: I was misinformed by the rental agent. I had a reservation to rent a car from 02/08/19-02/11/19. I picked the car up at 12:00 noon and was told that I did not have to bring it back until 02/12/19 given the time of my pick up. She stated that I would not have to pay for the additional time. Well, she was dead WRONG! When the car was returned on 02/12/19, we were advised she made a mistake. I was very upset to hear this information. Also, I did not like the pressure/scare tactic used by the agent to force me to get damage wavier insurance. Overall the service was just poor and I do not plan to return to the location although it is very close to my home.

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Name: M*** D
Date: 2019-01-31 14:42:44
Rating: 2
Comment: Ordered a car online, went in there in person to get it. Waited for nearly 40 minutes, which is fine so did everyone else. Eventually went to the counter and did the paperwork, paid then had to wait for another 30 minutes. Finally get called to get my car and I am told they don’t have what I paid for just 30 minutes earlier and I would have to take a cheaper car for the same price or pay more for the next size. Eventually I got the next size for the same price because I don’t like getting scammed. Cherry on the top was they locked the gate for the night before myself and one other customer could get out. I always use enterprise but won’t be going to this branch again.Selling something you don’t have then pushing an up sell is a scam. You should be ashamed.

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Name: J* L*
Date: 2019-01-18 23:41:28
Rating: 5
Comment: Your customer representative Dallas is always cheerful, and pleasant to work with in rain or shine. I have had him assist on several rentals since I am an a regular. He has even picked me up at home. Dallas is professional, well dressed, and personable. He is able to multi-task, enjoys working with people, and understands the details. He is a great asset to Enterprise. Thank you for providing such excellent service.

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Name: A** S
Date: 2019-01-14 20:12:36
Rating: 1
Comment: SLOW SLOW SLOW! SUPER DISORGANIZED!!! Friendly but incompetent slow service. Had to wait 30 minutes or more to get my car, even with a reservation and only a few people in front of me. THEN THE CAR WAS SUPER DIRTY! They said they didnt have time to clean it. I asked for another car and it took 15 minutes for them to find they key. They said the cars arent always where their system says they are, and their keys are scattered.If youre in a hurry, go somewhere faster and more organized.

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Name: R***** C******
Date: 2018-12-29 08:39:11
Rating: 3
Comment: I’m making an edit to my original review, because I had to use Enterprise a second time. I was reluctant at first since my previous experience was so bad, but they apologized and made up for it. Cindy, Mike, and Nathan were also so nice and wonderful to work with.————Asked for a compact car and was given an SUV instead. I also repeatedly said I didnt need additional coverage because my insurance would cover, but was harassed by an employee until I caved in. I couldnt wait any longer, because I was late for work.

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Name: V****** S******
Date: 2018-09-25 19:40:19
Rating: 5
Comment: I had to rent a car at the last minute, and Enterprise pulled through like a champ! There was a long line when I first entered the facility, but the employees were so professional and funny in their communication that I didnt even mind waiting. In the end, I rented a great car that drove me from Point A to Point B and came through when I needed it the most.

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Name: S***** B***********
Date: 2018-01-11 06:49:19
Rating: 5
Comment: I always rent my cars from the South Glendale Ave location. The staff is always friendly, professional and pleasant. I sometimes need a pick up/drop off, and they are always prompt and accommodating. My last visit, I was helped by “Aram” and Michael was the driver who brought me home after I returned the car. They were both friendly and professional. I give this Enterprise location 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 😊

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Name: S**** S*****
Date: 2017-11-18 06:25:56
Rating: 1
Comment: Low on customer safety.I was a genuine Enterprise customer but no more and my bad experience is mainly due to this location.I booked an SUV from NH to be picked from Enterprise LAX. When I reached I was told they only had Jeep. It neither had a back view camera nor I was comfortable driving a Jeep. I raised concern and asked for change, they said “ Switch at any location”One day later I called LAX again and confirmed if I could switch at any location and they agreed.Went to this location at 1820 and gave our preferences. Let me add here I was on a tight schedule yet the matter was really pressing because of my 3 year old that’s why I was ready to wait till things get sorted out. I was going to hills and couldn’t risk a car which I was nervous about.They said they can’t switch because booking was done at LAX. I called LAX up and they were busy. I waited for one full hour at this location. Meanwhile all our preferred cars were booked and given away. When LAX representative received call, they talked to the executives at this location who simply told all their cars were booked.After waiting for an hour I couldn’t get my car changed which was a company policy yet this location refused flatly with lies.I had very scary experiences during my trip and I blame this location only for my ordeal.Rest assured, no more Enterprise rental for me.

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Name: H***** F***
Date: 2017-10-27 17:11:56
Rating: 5
Comment: Guy who helped me, Art was awesome. Car was great but smelled a little like cigarettes. I mentioned it to Art and he discounted my rate. Always happy with Enterprise and have been using this location for over 10 years.

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Name: C****** L**
Date: 2017-10-18 19:17:06
Rating: 5
Comment: Went through USAA for my rental. Enterprise had a room full of customers. But they had plenty of cars and took me less than 60 mins to get in and out with a car. The service was excellent and the staff was very friendly. I may not always rent a car. But when I do. Its from Enterprise Rent-A-Car on 1820 S Brand Blvd. Thank you!

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Name: A**** K****
Date: 2017-09-08 22:11:15
Rating: 3
Comment: Lauren is the best! Ask for her to help you, she is super nice and helpful. I gave the place 1 star earlier for my bad experience, now I switched to 3 stars because only her amazing customer service.If you interested why I gave the place 1 star earlier, please read below,I booked a full size vehicle to replace my car that had a car accident, and they give me the smallest car ever, not washed and smelly.They told me to come back tomorrow, So I came the day after and they still dont have cars!My problem isnt solved yet! I still drive the dirty smelly car... solvedI dont understand how a car rental company doesnt have cars to rent! Why not saying from the beginning?! Complete mess!But they have nice employees, thats why I gave them the one star!

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Name: T**** S******
Date: 2017-08-30 23:08:40
Rating: 1
Comment: Enterprise has and still is my first choice for car rental. However, I will never return to the one at 1820 S. Brand in Glendale. While our representative was extremely nice and apologetic, her attempts to be accommodating for futile. We were offered two cars initially, neither of which anybody could find the keys. The third car was filthy with stains on the both front seats that looked like they could really ruin your clothing. We were offered a third car, but the keys werent to found for that one either. We ended up with a dirty Jeep Liberty. It was so dirty, it was difficult to see out the windows. Why did we take it? We just wanted to get out of there. During the entire fiasco, my daughter and I were caught in a nasty angry dispute between a representative and a customer. There was yelling and foul language and to be honest it got scary as the conversation grew threatening. The customer was angry that keys couldnt be found for the cars he was offered and the other cars he was being offered were dirty as well. In addition, he requested a car that was parked on the lot after finding all the others were keyless or unacceptable. They told him he could have it but it would take a very long time before they could get it for him because it still needed to be checked back in. He saw that the same car had been used to transport other customers. That was a red flag for him as he was concerned that the car was still checked out under a customers name and Enterprise was driving it around with other passengers in the car. After hearing something like that, I was concerned with liability issues that could occur after I would return my car. This place is very poorly managed. Somebody needs to really crack down on this place.

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Name: D*** G*****
Date: 2017-08-08 22:15:20
Rating: 4
Comment: Generally a pretty good place and they have some great employees there who are very professional. Its just such a busy location that there are always long lines, whether returning or picking up a car. The big plus, is that they do offer pickup and delivery within a two or three mile radius. Interestingly, the last time I was there (Aug 2017), they said they are now not accepting AAA discount anymore, which was good for another 5% off.

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Name: G****** H****
Date: 2017-07-24 05:15:09
Rating: 3
Comment: Took about an hour to get a car on a Wednesday morning with a reservation booked a month in advance. I guess they dont actually reserve the car you booked, they just try to get you anything. Super friendly people that work there, not your typical zombie workers, they were genuinely nice, its not the employees fault, just the place needs more inventory or a better system in place. I got charged $100 more than I should have but they corrected it for me once they realized it was their mistake. I recommend going to the airport instead unless youre okay with driving any car they happen to have at the time. Upon returning the car there were about 15 other people as well and only one poor sweet girl working so it took 30 minutes just to hand over the keys. She was amazing but I felt terrible because everyone was waiting plus she had to answer the phone as well. Enterprise seriously needs to hire more people and get a better system in place here.

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Name: R**** V*****
Date: 2017-04-04 15:33:28
Rating: 5
Comment: I dont usually give reviews, but if its well deserved, Ill go out of my way and give my feedback on the exceptional service I got from this Enterprise. Manager Lucy was very helpful and professional.Walked around the car and explained every questions I had.The team staff were very efficient also.I recommend this location and will be back for future rentals.Thanks Lucy for the outstanding customer service experience.

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Name: B**** W****
Date: 2017-01-05 23:25:04
Rating: 3
Comment: It seems pretty logical to me: if you reserve a car and confirm it, then there should be a car ready for you at that location to rent. But once again, theyre scrambling because there arent any standard size cars on the lot. The reason? People havent returned the cars they were expecting. Thats somewhat understandable, but frustrating, especially when people who walk in off the street are given the same treatment as one who took the time to make a reservation. Im not pleased with the procedures at Enterprise.

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Name: A***** R****
Date: 2016-12-27 17:13:30
Rating: 5
Comment: They are truly awesome! I rented a vehicle that was not to comfortable (Nissan Rogue) and Stella was doing everything she could to find a vehicle that I would like, but nothing was available.I called 2 days later and spoke to Guy about changing it and he was very helpful I ended up with a Chrysler 300 and very happy. Everything was easy and smooth!

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Name: M****** H*****
Date: 2016-12-13 14:12:41
Rating: 5
Comment: My Baby (Prius) was in the shop because my friend hit a pole. I got a deal through my wifes employer for a rental car, price was great. They even picked me up! They were somewhat reluctant to give me my free upgrade that was listed on the reservation paper I had, but I got an upgrade to a Dodge Dart. I had an experience with a bad salesman who was very strange in his demeanor and tried to use shady tactics to upsell me on insurance. He said he would let me keep the gas of a quarter tank if I purchase the insurance during my 4 day rental, he said it was worth at least 20 dollars. I was quick to point out that math doesnt add up, on a 10 gallon tank a quarter tank is maybe 7 dollars gas. Plus they told me it was at a quarter tank but it was clearly below that. I have rented only twice with enterprise and they tried that gas scam both times. When I came to turn the car in early because my car was done faster than expected, They had no problem with that. I told them about the salesman I had an issue with and they gave me a discount even, which made me truly feel like my concerns mattered and is why Im giving 5 stars. No business is perfect but perfection comes when you are good at rectifying mistakes in a genuine way. They did that. When I dropped off the car they looked it over and even though the car had a lot of damage from previous people Im glad they didnt try to pin that on me. She also didnt mention the tank was slightly under a quarter because she probably knows the gas trick they do. I left it almost exactly where they had it. Overall the car was decent, it had damage so it wasnt he best looking which is fine. For an upgrade car it was lacking anything beyond the base model, no Bluetooth for hands free talking on my phone, I think they should make all care come standard with a phone mount for safety reasons and convenience, since phones are so common for GPS and music during car rides now a days. The experience was overall pretty good, I would rent again. Keeping in the things from this visit. They also dropped me off at my body shop down the street, which is awesome, pick up and drop off. Thats great service. Im sorry I forgot the girls name who helped. Whoever you are, thanks!

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Name: K******* B**********
Date: 2016-11-24 18:45:46
Rating: 1
Comment: Ive ordinarily been met with unfailing helpfulness and courtesy. The last 5 weeks, I have rented a car every weekend, in order to make it to San Francisco from Los Angeles for a show in which I am performing. This week, that experience was shadowed by the unexpected tragedy of a family death. When I went to collect my reserved car yesterday, the woman behind the counter gave me a big smile and said: :Oh, we have nothing for you! My heart, literally, leaped into my throat - I have congestive heart disease. While the woman had no way of knowing I was on my way to a funeral, and had a heart condition, she did know I was a repeat customer for the past 5 weeks, arriving to pick up a car on the busiest weekend of the year. Her joke was cruel, careless, and unnecessary. Ill continue to use Enterprise, but not with this clerk again. Very, very disappointed.

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Name: S*** R**********
Date: 2016-11-02 13:14:33
Rating: 5
Comment: Renting from Enterprise has been a good renting experience and the staff are friendly. They pick up promptly and drop is good. Wish they are a little more liberal on their upgrades for their returning customers. This will increase the experience.

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Name: J H
Date: 2016-08-17 21:54:00
Rating: 1
Comment: Never Believe A Single Word of those Agents, and be careful when you read the contract!!!This Enterprise Store is a SUPER LIAR!!!!the body shop worked with them, so a guy picked me up in the body shop. I thought they were nice person at very first, and then, the agent told me that I need to purchase insurance because my own insurance had a high deductive of $500, she said the insurance would only be $13.99, its very basic, its the lowest price. So then, i purchased. But this morning, I decided to cancel the insurance, so I went to a Enterprise store near my home and asked them to cancel my insurance, it turned out that I purchased the MOST EXPENSIVE insurance, which is $30 PER DAY!!!Obviously, the agent was cheating on me !!!!!!! I am so upset about this issue!!! Dont be fooled by those dirty tricks, the best way is NEVER NEVER NEVERr come here!!!!

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Name: J**** M*********
Date: 2016-08-10 01:53:06
Rating: 4
Comment: Enterprise located in the southern part of Glendale is my go to when I need to rent a car in a hurry or for a planned vacation. The associates there are friendly and knowledgeable. They always seem to have that perfect car you didnt know you were looking for. The only down side would be they could stay open a little later. 6:00 pm is early if you are a working individual.

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Name: D****** R**********
Date: 2016-06-14 17:41:08
Rating: 4
Comment: From being picked up to being processed was certainly a professional experience, the young lady with whom I travel conducted herself with grace and pride and a love for Enterprise Rent A Car and it showed in her customer service. My complaint comes from dropping off the vehicle. As a frequent customer with a corporate account, it should be customary to allow dropping off a vehicle without having to pay a $25 fee.

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Name: T***** P*********
Date: 2016-04-28 17:19:47
Rating: 5
Comment: I set up rental cars for my company all year long, sometimes for a weekend and sometimes for a month at a time. I have begun to use Enterprise almost exclusively due to the ease of setting up the rentals.My experience with the staff and service at the Glendale location especially has always been top notched and I will continue to use them for all of my local rental car needs.

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Name: C******** R****
Date: 2016-03-27 08:33:19
Rating: 4
Comment: Had to use a rental while my car was at the dealer for repair.Obtaining the rental was rather painless; we did have to go through some paperwork but the person at the desk was nice enough to explain everything thoroughly before I took the car.Now, the car itself had quite a bit of mileage but it worked fine.After I returned the car I was given a ride so I could get my car back so that was nice!

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Name: R***** M******
Date: 2015-11-04 16:37:36
Rating: 5
Comment: I rent cars from time-to-time, probably 5-6 times a year, and I always choose Enterprise because of the helpful, friendly staff. Customer service is largely lost these days on companies who are focused solely on numbers - GREAT companies like Enterprise will always get my business because of their attention to their customers and the work they put into making the whole experience expedient and hassle free.That said, Ive not found friendlier, more helpful, harder working staff than at the S Brand location in Glendale. 5 Stars!