Enterprise Rent-A-Car

Address: 8702 Firestone Blvd, Downey, CA 90241, United States
Phone: +1 562-869-3362
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Car rental agency, Van rental agency
Rating: 4.2
Site: https://enterprise.com/en/car-rental-locations/us/ca/downey-firestone-lakewood-3271.html?mcid=yext:245709
Worktime:
DayTime
Monday8 AM–5:30 PM
Tuesday8 AM–5:30 PM
Wednesday8 AM–5:30 PM
Thursday8 AM–5:30 PM
Friday8 AM–5:30 PM
Saturday9 AM–12 PM
SundayClosed



Name: D***** J*****
Date: 2024-06-30 23:14:37
Rating: 5
Comment: Great staff . The staff is friendly and helpful .
Name: m***** �***** c*****
Date: 2024-06-29 02:19:57
Rating: 5
Comment: Just want to say that enterprise downey was and awesome experience quick and great service 👍 and went an extra mile for me and got me a ride where I needed to go thanks enterprise downey you guys are awesome!!
Name: S**** C*****
Date: 2024-06-05 14:35:55
Rating: 5
Comment: The Staff was courteous, friendly and efficient. Will come to this place again to rent.
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Name: J****** M****
Date: 2024-05-22 15:13:11
Rating: 5
Comment: Excellent customer service.
Name: M**** A******
Date: 2024-05-13 19:57:17
Rating: 5
Comment: Excellent service provided all around. This is my go to location when I need to rent a vehicle.
Name: N**** B******
Date: 2024-04-24 04:39:30
Rating: 1
Comment: I WAS Verbally attacked by one of the employees that wash cars at this location to my surprise. After I told the manager, and I called corporate, letting them know about one of their employees telling me to step up to him me being a woman, and to hit him, and he kept on saying hit me, hit me and youre gonna see whats gonna happen to you I was surprised three weeks later to see the same employee still there working at this enterprise rental car so enterprise loves backing up men that loves to get aggressive with women and attempt to get them to get so mad To try to step up to him so he has an excuse to hit a Woman because thats how mad he gets that he cant control his anger this Company backs up a man That loves to hit women I think women should not be coming to this location because youre not safe with people like that working there Ur NOT SAFE AS A WOMAN coming here this location will defend a man that tries to attack a woman this employees love to talk CRP about u in Spanish when they think u dont understand but when u confront them they get offended 🛑🛑🛑🛑STAY AWAY LADIES
Name: W* C******
Date: 2024-04-12 23:53:34
Rating: 5
Comment: As always, Enterprise staff keeps it simple and the experience enjoyable. There is no other choice - period.
Name: t********
Date: 2024-04-10 13:33:41
Rating: 5
Comment: I want give thanks to Julio and Mia for making the rental process simple and easy. I exchanged my first rental for a more comfortable car because I wasnt really pleased with it. Julio happily offered me a new rental with no hassle at all. Overall the entire staff team over here is really nice and friendly. Would definitely come back if Im in need of a rental.
Name: A***** L****
Date: 2024-04-03 19:36:53
Rating: 5
Comment: I totally recommend this location every one there it’s so nice and very professional and also fast my deepest thanks for Oscar, Mia, Julio and Daysi
Name: J*** C******
Date: 2024-03-28 01:33:42
Rating: 5
Comment: Everything was excellent. From the vehicle to the customer service interaction with Julio and Daisy. Five Stars ! Went again and was pleasantly surprised, again ! Same excellent level of service, especially from Maria, and also from Daysi. Thank you and I shall return !
Name: M**** d** S*****
Date: 2024-03-20 23:16:58
Rating: 1
Comment: Had to use Enterprise through my car insurance, and I honestly would have been better off buying a used Power Wheels toy car than a car from Enterprise. Oscar Tostado lied about the additional insurance coverage I asked for for ONE day, just long enough so that I could confirm my insurance covered my rental vehicle, and it turned into a two-month saga that still isnt resolved. He lied to my face about the coverage and I received no documentation describing what it would actually take to get the coverage taken off.On top of that, when I returned the rental, I received no documentation of proof Id turned it in and was told a branch manager would call me by the end of the week to discuss the hundreds of dollars in extra charges Enterprise put on my card without my consent. They claimed they couldnt see a note saying the insurance coverage was taken off, despite me doing everything I was told Id need to do to get it taken off, and what can I do as a customer with only the documentation Enterprise gave me? No manager call ever came, and when I call the location, my call is disconnected. This place is an absolute failure of a business and I wouldnt even recommend it to my worst enemy.
Name: M**** G*******
Date: 2024-03-20 16:22:05
Rating: 1
Comment: They gave me a car with a gas tank leak. I woke up to my driveway full of gas. Enterprise wouldn’t send someone to pick up the vehicle until the fire department cleared it. I had to take a day off work and they still charged me for the rental.
Name: L**** R****
Date: 2024-03-18 18:28:19
Rating: 5
Comment: I appreciate the Team @ Downey store! Lakewood/Firestone!Oscar and Daisy are exceptional! Professional and very courteous!
Name: C******* P******
Date: 2024-03-18 18:02:51
Rating: 5
Comment: Making a reservation was extremely easy. Daisy was very nice and professional. I highly recommend Enterprise for all your commuting needs.
Name: J**** G****
Date: 2024-03-14 15:15:03
Rating: 5
Comment: Super friendly staff!
Name: L****** V*****
Date: 2024-03-09 01:21:33
Rating: 1
Comment: My experience at this location started off great, I enjoyed the staff and my rental. The reason I am leaving a bad review is because 4 different staff members told me in person and over the phone, I COULDN’T return the vehicle to any other location but theirs. The day of the drop off I was 19miles away from that Downey location and expressed their is a closer one to my current location (3 miles up the road), she told me I couldn’t return it to that location because my rental was through insurance. I said okay, but I went ahead and called the location up the road… GUESS WHAT THEY SAID??? 🤠 “Yes miss you can most definitely return your rental to ANY location since your rental is through insurance. I think that was pretty messed up. Never coming back here again.
Name: S***** S
Date: 2024-03-01 02:22:55
Rating: 5
Comment: Worked with the branch manager Maria at this location. I found her to be very honest and helpful when nobody at any of the other local enterprises were. The other locations were trying to get me to spend more money and she was just interested in getting me the right vehicle at the right price that my insurance would cover, since my car had been recently stolen and this was an insurance claim. Thank you Maria for your outstanding service to the community! 👍💯
Name: O**** M*****
Date: 2024-02-21 14:37:46
Rating: 5
Comment: It was great the car was ready, great costumer service on pick up as well as drop off, Great experience
Name: C****** O******
Date: 2024-02-15 17:53:51
Rating: 1
Comment: I had a reservation set up with enterprise through my dealer. I called this location to confirm a car was ready and my reservation was in the system. I was told the reservation was set up for another location. so before switching, I confirmed they had an available car for me. They said yes. I asked if I needed a ride. I said maybe so I confirmed my address of pick up, they said I was within the 2 miles and a pick up could be arranged. So I changed the reservation to their location. I called back to set up a pick up time. Once again confirmed my pick up location. They said they would set up a pick up it would just take time. I agreed as long as i had the car before 2pm. Over an hour went by I called again. This time I was told a pick up would not be done because I was out of the pickup area. At this point it is the set pick up time and now they are telling me I am not within the area when at least twice I confirmed I was. I spoke to the manager and they did nothing to help. It was not my fault. I was clear on my address and when I needed the car by. So from 9 am to 1:30 pm and several calla confirming everything I was left with “ we can transfer you to the one who picks up your area”.l 30 min before I had to have the car and be on my way to work. This manager did not even try to help me. The other location did not have a car available to even help me out. I was left without a car for another day. I expressed my disappointment and the manager showed no sign of care.
Name: P**** L****
Date: 2024-02-09 16:38:19
Rating: 5
Comment: Everything from start to finish was smooth and fast. The customer service Juan, Mia and Daisy provided was exceptional. They were kind, knowledgeable and professional.I look forward to renting from your location again.
Name: D**** M******
Date: 2024-01-18 20:51:15
Rating: 5
Comment: Great customer service, Daysi was the best!!car was great, clean and perfect.
Name: D**** M****
Date: 2024-01-15 20:40:01
Rating: 5
Comment: Thank you to the manager Maria for her amazing customer service and for helping me out this morning. I highly recommend this location.
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Name: L********* A******
Date: 2024-01-11 02:00:36
Rating: 5
Comment: Corey Mitchell at the Downey location provided exemplary service and assistance
Name: C******** P******
Date: 2024-01-06 00:47:19
Rating: 5
Comment: Corey Mitchell was very helpful and provided great service. You can’t find great customer service no days, however Corey has exceptional customer service. I will be a regular when I come into town to visit my daughter and I will refer him to my family and friends. Thank you, Corey, keep up the great work.
Name: J*** M*******
Date: 2024-01-05 20:33:03
Rating: 5
Comment: Limited parking
Name: T*** R********
Date: 2023-12-25 18:10:50
Rating: 5
Comment: I rented a small SUV at this location for a couple of days out of town trip. Oscar T was helpful in giving me different options for my rental. Returning the vehicle was hassle free, Maria assisted me. I would highly recommend this location for their friendly customer service and professional attitude. Thanks
Name: J********* Z******
Date: 2023-12-13 18:29:03
Rating: 1
Comment: Manager Marie dismissive about car conditions unsafe- sent my daughter to cashier to ask for a stick to poke at gas leverage & also suggested she poke at leverage with the key. She Left my daughter stranded In La Cresenta with special needs child.From my daughter owning and driving a Honda Civic Sports 2022 in the body shop- we are a Mercury Direct Referral-She was downgraded to an UNSAFE a dysfunctional high risk car with a taped leverage- NISSAN- see Pictures in YELP review.UnbearableThis is how clients are treated- Down graded-This location wasn’t like this- seems new management disgraced the location.I had to resolve this during my job and call Glendale Enterprise, Corporate and email CEO Christine.I made numerous calls and rushed to get my daughter placed into another car as she would make it back home with fuel and evening was approaching, the anxiety and distress was horrible.Yet Marie stopped answering the Phoneline.Glendale Enterprise Foothill Felipe Ferreira was a gentleman and so sensitive to getting this resolved. Thank you FelipeThis is a complete shame for the monies being paid for a rental we should get a decent working car! UNSAFE- Dangerous completely horrific
Name: E*** C
Date: 2023-11-29 06:08:08
Rating: 1
Comment: The worse enterprise location ever. Front desk is very unprofessional and rude. I spoke to a Maria and she was rude. They over charged me and had to call back to get a refund. They also gave me a car with LOW BATTERY. The car turned off on me had to call my insurance to get a jumpstart. Never again. Please hire new professional staff. This is ridiculous.
Name: H***** H*****
Date: 2023-11-01 19:00:57
Rating: 5
Comment: Awesome experience!! Right vehicle, great service!
Name: L*** E*******
Date: 2023-10-07 07:27:11
Rating: 1
Comment: Ive been trying to reserve a vehicle for a week now. I enter the correct locations only to get a SORRY alerts. LAX, Huntington Park, 90255, Downey Firestone, Downey Lakewood. I get the same SORRY alert. What is wrong with your website??? Extremely frustrating. Horrible customer service! I guess its time to try another rental company.
Name: M****** R********
Date: 2023-10-04 15:14:26
Rating: 2
Comment: The new manager was assisting me and I rent often from this location and usually they allow me to bring the car back first thing Monday morning and don’t charge me for that day since sundays they aren’t open. The new manager refused and said that’s more and likely why she the manager and the other one got fired. She was being sarcastic when saying she wouldn’t and chuckling with a attitude when saying she didn’t believe they did it. At the end I just took the car regardless I needed it and when I treated her the same she said if I wanted someone else to help me and I said nope. She was very unpolite and kept asking if I’m sure I want the car still. I said yes about 4 times before I told her to stop asking me that because I’ve said yes 4 times.
Name: P***** G*****
Date: 2023-09-25 13:27:41
Rating: 5
Comment: Staff is very friendly and professional I had a great experience. It was quick to leave with your vehicle and very easy upon returning as well. I would totally recommend anyone to come to this location.
Name: A** M******
Date: 2023-08-28 14:42:10
Rating: 5
Comment: What a pleasant experience at Enterprise. The staff was efficient in moving me right through the process. Staff was friendly and knowledgeable. They were quick to acknowledge my presence and I was helped right away.
Name: J***** l**** M* P**
Date: 2023-08-25 07:10:45
Rating: 1
Comment: 🚨Fraud 🚨Go there at your own risk. I spoke to corporate in regards to my situation. Please read before signing anything with them. I requested certain amount of days (they only provided some days and waited until the last min in order to charge me from my deposit) after that they will try to create a new contract by paying back the $300 deposit. Just for them to get more rental agreement in order to meet their quota. Aside from that they will overcharge you for the days. Meaning to say that if you rent a car at regular value which is 26-48 they they will charge you a midrange amount to make it seamless. Be aware if you go through an insurance since they will try to scam them & if the insurance doesn’t take care of your car, you will have to pay out of pocket. (Money you will never see again). Corporate requested me their names, and address. This will be legally escalated by suing them with an internal statement of racial profiling and racist behavior to some of my colleagues to whom they know their names and one used to be a friend from HS who got fired for my following their scam tactics.
Name: A******** H********
Date: 2023-08-07 19:25:43
Rating: 1
Comment: If I could leave 0 stars I would. I am writing on behalf of my mom. For starters she got her rental stolen that had not only had her purse but a lot of her personal documents in the car. She went went to enterprise this morning and the individual that was “helping” her made her feel as if she was the perpetrator as if it was her fault. Like she asked for the car to be stolen! Like make that make sense?? He proceeded to press her for the keys and she explained to them the keys had fallen out of her pocket and he proceeded to put the blame on her and tell her she in charge of paying for the vehicle in a very hasty and accusatory way. As if she wasn’t stressed enough. You’d expect people to return lost car keys to a worker in the store right? Who would ever think their vehicle would get stolen?? It’s crazy that we live in a world like this. She was told by the person “helping” her she would get a call from the billing department to set up payments for the car without giving her a solution or someone she could talk to. I should note that she got insurance through enterprise so you’d expect that would cover anything unexpected that would happen right? Wrong she was told it does not cover anything. I hope this individual can learn some empathy and how to speak to people who are in distress. Overall this individual made my mom feel less and disgusted.
Name: M****** L*****
Date: 2023-07-20 20:47:12
Rating: 5
Comment: Exelen customer service
Name: M***** s****** 1*****
Date: 2023-06-30 03:28:01
Rating: 5
Comment: Zulema and the restt of the employees are friendly and professional thanks guys !!!
Name: P**** L*******
Date: 2023-06-16 19:33:36
Rating: 5
Comment: The best part is that Enterprise will pick you up and take you home before and after the rental. Thats why I use them for car rentals. The others wont do it. And as a bonus Enterprise is cheaper than others
Name: E***** C*******
Date: 2023-05-20 19:47:27
Rating: 5
Comment: Derek is the best! Professional, courteous, upbeat, and just overall pleasant. Although extremely busy still makes sure to acknowledge your presence and advise will be with you shortly. We need more Dereks in this world. 5 stars just because of him! Thanks, Derek!
Name: J**** T*******
Date: 2023-05-19 19:53:55
Rating: 1
Comment: They never have the car i reserved, and are not willing to honor the reservation price on a different car... Every time
Name: W**** O*******
Date: 2023-04-26 12:49:35
Rating: 5
Comment: Great location and staff!
Name: S**** O**
Date: 2023-04-19 17:42:28
Rating: 5
Comment: Great customer service from Justin, very helpful and satisfied everytime I rent a car for any occasion
Name: E******** t**** S******
Date: 2023-04-10 14:45:36
Rating: 5
Comment: This is a great location customer service is awesome.
Name: M**** M*******
Date: 2023-03-22 15:32:15
Rating: 5
Comment: The staff was nice, they were working hard to get me into my rental as soon as possible and make sure I felt satisfied with the car I was renting. I had the pleasure of being assisted by Oscar Tortado. He was extremely helpful and kind. It was a really great experience here.
Name: A*** S******
Date: 2023-02-27 18:47:04
Rating: 1
Comment: Worst experience with a rental car. I rent a vehicle with them early January. Spent $1,688.37 with them. The biggest downfall is Ive not seen my refund for the deposit of $385.91. Ive been calling them everyday for three weeks. And they keep saying to be refund to my bank, incorrect. I will be taking legal action to this establishment.
Name: G****** T*****
Date: 2022-12-31 19:49:43
Rating: 5
Comment: Great service, fast and friendly.All the employees has a good attitude. Highly recommend
Name: S***** M
Date: 2022-12-29 16:42:12
Rating: 5
Comment: Really good customer service
Name: J***** P*******
Date: 2022-11-30 17:38:37
Rating: 3
Comment: Just OK associate help. Not enough staff, I guess. Long wait, even with reservation. They always want to downsize you. Vehicle exterior not clean. Enterprise only marginally better than Hertz.
Name: J***** O* I******* V***
Date: 2022-10-05 19:32:29
Rating: 5
Comment: Great selection of cars and service is great
Name: M****** R*****
Date: 2022-09-29 21:04:24
Rating: 5
Comment: Good customer service
Name: t***** v********
Date: 2022-08-31 14:25:52
Rating: 1
Comment: I usually give a higher rating for enterprise, but the last two times I rented from here there were no cars available even though I had reservations. The first time this happened I had to wait 2 hours for a car. Each time I was given a car that cost more to rent. The most recent time I reserved a mini van in advance and when I got there they did not have a mini van. The staff claimed I never confirmed, which I did call back to confirm and I even showed that on my phone. I eventually was given a car that, again, cost more money then the car I rented. The manager did give me a discount however I feel I should not be charged more for something that is their mistake. This is the second time this happened in a row. Not sure if this is a tactic to get more money or just bad luck. Sadly it’s time to move on from enterprise.
Name: S*** G******
Date: 2022-08-02 17:56:58
Rating: 1
Comment: Bad experience, especially with the front girl who’s name is Stephanie. She trick me in to paying car insurance, and stuck me with a $300+ bill that I couldn’t afford.
Name: B**** L*****
Date: 2022-07-20 22:11:57
Rating: 5
Comment: Took care of everything, car was nice, price was good and Gabby was great.
Name: N***** G******
Date: 2022-06-22 04:44:48
Rating: 4
Comment: Staff was very welcoming and helpful. I gave it a 4 because they didnt have the car I originally reserved, but Gabby was extremely helpful, gave me my options and got me on my way in less than 15 minutes.
Name: M**** O****
Date: 2022-03-25 16:49:20
Rating: 1
Comment: By far the worst enterprise 1st of all theyre thieves they make you spend money 2nd they never answer their phones Customer service sucks they have these young girls they dont even know what theyre doing. Total experience I will never come back I dont recommend this place Make sure they give you a deposit and they dont charge you extra.
Name: M**** B********
Date: 2022-03-21 19:43:19
Rating: 5
Comment: Efficient and great customer service by all staff especially by Jessica Judaz. Thank you!
Name: M****** S**** (*****
Date: 2022-02-25 16:30:54
Rating: 1
Comment: Terrible service from Enterprise. Wasted my time - Allowed me to reserve a car that they have none of. Sent me lots of confirmation emails, but only left a voicemail to say they had nothing. Were looking for cars says a rental car company. People in side had no clue about anything. Every answer was call the branch. They might as well have not been staffed; same level of service.Dont let people reserve things you dont actually have and waste their morning. Now Im spending my morning scrambling for a vehicle, and will be using a different company from now on.
Name: r*** r**
Date: 2022-02-18 20:32:34
Rating: 1
Comment: Imagine calling for availability of a car for a trip, they tell you there is availability. You arrive within 10 minutes and they have you waiting for an hour And tell you that there will be no car available for my trip.The manager gave me a letter for free rental car for two days in the future. I called in and the new manager, I was told his name is Grant, said that they will not honor the letter.So not only did this company prove to be unreliable, but also shady to its customers.
Name: A****** L**** G
Date: 2022-01-31 17:17:24
Rating: 5
Comment: Enterprise Rent-A-Car Downey did an exceptional job from beginning to end. I had a few needs along the length of my reservation and Enterprise went above and beyond during my rental. I will gladly return and recommend Enterprise. Truly satisfied. Thank you Enterprise!
Name: H***** M*****
Date: 2022-01-14 18:30:12
Rating: 5
Comment: Good service and pretty good customer support, thanks 👍
Name: P******* S****
Date: 2021-12-11 23:07:09
Rating: 4
Comment: Was able to rent a vehicle online and followed up in the office which was pretty fast and efficient. Will rent another vehicle if needed.
Name: K*** V L***
Date: 2021-12-07 12:55:52
Rating: 5
Comment: All I have to say is every time every time I have rented a car here weather is due to a claim or a personal reason they have always been super helpful and they have a great customer service team, shout out to Hasani (I hope I didn’t butcher his name) for his help with my last rental, he did everything to get me on the car I wanted and also to Melissa and the other girl that dropped me at the body shop after. You guys are amazing 🤩
Name: H***** L***
Date: 2021-11-21 00:05:42
Rating: 5
Comment: Love how easy they make renting a car is.thank you enterprise.
Name: M*** T*******
Date: 2021-11-06 18:49:03
Rating: 1
Comment: This one star is for Enterprise Rent-A-Car in General. The staff are nice and friendly at this branch but the cars are too old and theyre not looking nice and clean anymore. I understand the car shortage but we pay for the rental cars and deserve better. Because of my job, I have to rent a car occasionally and this is getting worse and worse. I had reserved a full size car for this time and I may have to keep it for two months. The first car was a Ford Taur that it had 54k miles on it and the right mirror didnt work. I asked them to switch the car. The next one was a Mitsubishi outlander that I had to have it with 37K miles, stains on the seats and broken light.
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Name: J** B***
Date: 2021-10-12 20:43:31
Rating: 5
Comment: Fast, easy, and very informative staff. Easy to reserve, pickup and drop off were a fantastic experience!!!
Name: C****** G*****
Date: 2021-09-25 15:00:16
Rating: 5
Comment: Professional and helpful service. Willing to go the extra mile to meet customer needs
Name: M****** O*****
Date: 2021-09-15 23:56:24
Rating: 1
Comment: Horrible service here. The Area Rental Manager, Ryan Harris isn’t accommodating. They’re phones were down. They couldn’t even help call customer care. Sat there for two hours trying to figure out a car situation with no success. Redirected me to the 800 customer care.
Name: V***** D***
Date: 2021-09-03 18:29:22
Rating: 5
Comment: Unfortunately they didn’t have the vehicle I requested but, they upgraded me to a SUV with very minimal charge…. Customer service was great! Manager was busy but accommodating. Staff was friendly and efficient, I would utilize their location again.
Name: J**** V*****
Date: 2021-08-17 21:54:37
Rating: 1
Comment: TOTALLY SUCKED!💩👎Went to Marathon Car Rental instead. BETTER CHOICE & WAAAY CHEAPER.
Name: m****** b*******
Date: 2021-07-28 22:21:45
Rating: 5
Comment: Easy to complete transaction
Name: A**** P*
Date: 2021-07-21 21:32:41
Rating: 5
Comment: I am currently doing business with Enterprise after an accident .. just wanted to Thank the Manager Jennifer and the agent Jennifer for an outstanding service .. it’s already a big life change after an accident but they have kept our lives SMOOTH SAILING .. we appreciate that … Thank you !!!!!!
Name: S***** b***
Date: 2021-07-20 11:03:10
Rating: 5
Comment: Very nice pipal
Name: N**** U****
Date: 2021-06-08 15:57:36
Rating: 5
Comment: My overall experience was amazing from start to finish. Will definitely be coming back.
Name: M**********
Date: 2021-04-10 18:47:52
Rating: 1
Comment: My husband and I are out of town truck drivers. We had to drop our truck off to get worked on. We made a reservation for a car on the app. He even called and made sure it went through and the payment was a debit card (we checked the box on the app accepting additional money to be held because it was a debit card) we spend $40 on a Lyft to get there, waited for over an hour for them to clean a car and did the walk through and made it to check out. While finalizing paperwork and payment we were asked for a credit card to be put in file. We don’t run credit cards. This was also why we called to make sure the debit card was okay and why we authorized additional funds ($200+) to be held on our account. The gentleman told us that they just needed something else on file for the rental, then a girl who was near came over and said no, they have to have a credit card and it has to be all charged on it. So we showed her the rental confirmation, showed where the authorized the funds for the debit card, at no point does it say additional payment needed.... and her response was that it wasn’t their policy and they don’t do that with out of town rentals. We were already there past closing time from waiting to get a car and then we had to wait outside of their closed gates for a Lyft and spend another $40 to get to a hotel. This is the second issue we’ve had with enterprise has a company. And I can promise you after this one, there won’t be a third.
Name: A**** S****
Date: 2021-04-10 13:55:49
Rating: 1
Comment: Back on April 6th 2021 I reserved a car over the phone. I had reserved it from April 6th to April 9th. When I got to this location, I found out that the rep who made the reservation made it for the wrong dates and the Branch manager Jennifer along with the area manager Ryan did not want to accommodate us as there company made an era with the reservations. I was then blocked from renting because I was upset about the situation which was not at all my fault. The area manager saw how upset I was and did not even come over to de-escalate or try and resolve my problem. I also called corporate and have yet to hear back. Garbage service and if no apology, I will take other measures. Channel 7 news!
Name: C******* G****
Date: 2021-03-27 18:14:15
Rating: 1
Comment: Horrible experience, we rented a car for 10 a.m. because we were traveling out of state and they didn’t have it ready until 11. Then they gave us the car and the stickers were expired so we had to return the car again. Terrible service.
Name: r**** A***
Date: 2021-03-09 19:59:48
Rating: 5
Comment: Desiree provided clear & consise instructions, very helpful service, & got us on our way, w/out a hitch. Friendly staff & rented a reliable vehicle for our trip out if town. Upon our return, was greeted w/ a smile & a smooth turn in. Id definitely recommend using the service provided at this location to our family/friends...👍👍. Thank you Desiree & enterprise.
Name: J*** J S***
Date: 2021-01-24 17:39:39
Rating: 1
Comment: Rented a car through insurance claim. Did not tell me my coverage was up. They waited 8 days to call me and then charged me 400 dollars cash. They said they called and left a message on my vm but comon whose going to keep a car for 8 days for $400 after being in an accident? Beware of the people working there they lie
Name: M** L***
Date: 2021-01-15 06:46:57
Rating: 5
Comment: My rental for the day.
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Name: B******* R*
Date: 2021-01-08 18:30:20
Rating: 5
Comment: In n out n excellent customer service
Name: A***** F*****
Date: 2020-11-23 18:55:01
Rating: 1
Comment: Everytime I go to this enterprise there is always a problem. They are so unprofessional here. They charge your card for random reasons without your permission and do NOT know how to write up contracts. I RECOMMEND GOING TO ANOTHER ENTERPRISE.
Name: v**** u*
Date: 2020-11-01 16:33:10
Rating: 5
Comment: They always have the cars/van you requested and you are in and out right away.
Name: m******* g*****
Date: 2020-09-10 15:44:14
Rating: 1
Comment: Worst experience at this Enterprise! took 2 hours to get my rental car. What’s the point of having a time to get your car if you’re not going to get it at that time.
Name: R**** M*******
Date: 2020-08-19 13:25:36
Rating: 5
Comment: I took my car to a commission repair shop and Enterprise worked so conveniently with them and my insurance to have a vehicle ready for me at the location. The representative that arrived to hand me the keys was energetic and friendly. The process was easy with a handheld device for him to use. A few days later we were unhappy with the vehicle and drive into a location to exchange vehicles. This was also easy and convenient. We were received kindly and they promptly exchanged our vehicle. This was a great experience.
Name: J****** B*****
Date: 2020-08-18 01:35:16
Rating: 1
Comment: A reservation was made 3-4 days prior. Vehicle was not ready and we canceled reservation after waiting 45 minutes with no end in sight.
Name: M** H
Date: 2020-08-04 16:41:51
Rating: 4
Comment: Fast service! In and out!
Name: M***** V*********
Date: 2020-07-30 21:40:08
Rating: 5
Comment: Check in was so easy especially since I made a rental reservation online. Waited about fifteen minutes max since the car I requested was at the car wash. One of the young lady was so sweet and was really kind enough to go over any extra cost items I would like to add like insurance, road side assistance, etc. Returning the vehicle was so smooth they took the keys checked the car and was off with my day it really only took about five minutes. I will definitely be coming back to this location.
Name: L******* H*****
Date: 2020-07-29 23:54:53
Rating: 5
Comment: Very kind and helpful staff, wait time for car was a little bit longer but overall great experience.
Name: E*** R*******
Date: 2020-07-23 04:01:43
Rating: 5
Comment: Great customer service all the time
Name: T*** s***
Date: 2020-07-18 17:23:00
Rating: 5
Comment: Great customer service!
Name: L**
Date: 2020-07-09 02:23:26
Rating: 4
Comment: This parking area is really small customer service was great the truck we wanted wasnt available when we got there but the rep helping us did everything she could turned out great thanks
Name: C*** C***
Date: 2020-07-02 14:45:45
Rating: 5
Comment: I had a wonderful experience from this Location.A special thanks to Laili for going the extra mile! Very professional, knowledgeable and most pleasant. Especially for it being the week of a Holiday yet Laili remained patient as customers continued to fill the parking lot of Enterprise with returns and pickups. Thank You Enterprise of Downey! Enterprise, Please Do Not Close this location during this next wave of Lock Down. As customers still need to utilize your services. It just makes it hard when we already can’t use the ride services.Thank You,Stay Safe & Healthy!
Name: E***** K****
Date: 2020-06-18 17:54:22
Rating: 4
Comment: The rental was easy and convenient my biggest complaint was the car was filthy.
Name: J**** M*****
Date: 2020-06-17 14:49:24
Rating: 5
Comment: Prices are great, customer service is great, I did not have any issues with the car while driving it. I turned in my rental early and it was a smooth process.
Name: J**
Date: 2020-06-10 13:38:03
Rating: 5
Comment: Fast service even do theres was more customers waiting and were under these corona rules we have to follow. When i returned the car it took me literally 3 minutes to return the car!
Name: C***** C***
Date: 2020-05-28 20:26:01
Rating: 5
Comment: I have used Enterprise Rent A Car since 2005. They are the best, easiest and affordable, conveniently located, understanding. They have a large inventory of new vehicles to choose from. You can choose to pay when you return the vehicle. I wouldnt use any one else.
Name: J************ P*******
Date: 2020-05-22 18:52:27
Rating: 5
Comment: Service is fast and smooth.
Name: M*** S**
Date: 2020-03-07 01:20:08
Rating: 5
Comment: Great. Will use again.....
Name: m**** z***
Date: 2020-02-07 22:32:05
Rating: 5
Comment: Super fast service
Name: A***** E G*******
Date: 2020-01-10 06:54:40
Rating: 3
Comment: It is very disappointing that I do not have courtesy water in this branch, if they had but maybe spending on better customer service is not the priority
Name: Y***** G******
Date: 2019-12-21 19:34:31
Rating: 5
Comment: They were very friendly.
Name: C***** A*
Date: 2019-12-02 07:36:07
Rating: 5
Comment: Excellent service!!! Good rates and excellent cars!!!
Name: C***** A*****
Date: 2019-11-26 01:58:54
Rating: 5
Comment: Excellent place! Great service. Friendly attention and good deals. Ask for Luis Urena!
Name: L**** C*******
Date: 2019-11-05 15:40:20
Rating: 5
Comment: Great staff. Fast service. Wide selection. Awesome prices. Will rent again here one day.
Name: c************** c**************
Date: 2019-10-28 16:37:24
Rating: 1
Comment: I WAS EXPECTING GOOD SERVICE GOOD NICE CLEAN CARS AS I RENTED A CAR FOR THE FIRST TIME OF MY LIFE I WAS RECOMMENDED HERE AT ENTERPRISE RENTAL FROM MY FAMILY BUT MY EXPERIENCE FOR THE FIRST TIME WAS HORRIBLE STARTING FROM THE CAR IT WAS SUPER DIRTY I HAD A VERY BAD SMELL THEN TO TOP IT OFF BEER CANS IN THE BACK OF THE TRUNK ..I WAS VERY DISAPPOINTED FROM BEGINNING TO START THEN I WAS CHARGED HIDDEN CHARGES WITHOUT MY AUTHORIZATION THEY SUPPOSEDLY GIVE ME A DISCOUNT BUT I DIDNT SEE ANY DIFFERENCE.. OVERALL VERY SADD AND HIGHLY DISAPPOINTED THEY DONT TAKE CUSTOMERS SERIOUSLY OR THEIR JOB....
Name: G*** H*******
Date: 2019-10-09 16:14:33
Rating: 5
Comment: My go to place for the greatest prices on renting a car the free unlimited miles for the long road trips make it nice with the roadside assistance package included a great piece of mind
Name: R****** C*****
Date: 2019-09-27 18:03:30
Rating: 5
Comment: Always a good experience with enterprise...they really took care of me
Name: D*** P*****
Date: 2019-09-05 00:06:48
Rating: 1
Comment: I pick up in Port Hueneme a compact car worth 36.00 and charge me 50.00 for drop off fee. I wish I used the car for one more day and I still can save 15.00.
Name: M**** A******
Date: 2019-08-19 16:06:57
Rating: 1
Comment: Very unprofessional staff text a manager, was told I was going to be called back to rmodify my rental, my questions were never answered. Not satisfied with service provided.
Name: M**** H********
Date: 2019-08-05 00:00:28
Rating: 5
Comment: The staff here is always helpful and friendly. They try to get you in and out and quick as possible!
Name: V****** G*******
Date: 2019-07-29 15:42:15
Rating: 2
Comment: Great communication from friendly staff. Was called to show up later to pick up rental because car was not going to be available. I showed up later as they requested and vehicle was dirty. Check in was fast and easy but had to drive a dirty vehicle for the week.
Name: V******* E*******
Date: 2019-07-12 18:10:09
Rating: 5
Comment: Bryan was great to work with; hes always very pleasant and accomodating. I will continue to rent from this branch, thank you.
Name: F******* D*****
Date: 2019-07-03 00:48:46
Rating: 5
Comment: If you know you know great food but long lines !
Name: D***** L********
Date: 2019-07-01 19:37:02
Rating: 5
Comment: Eddie, Veronica and Brittany were all excellent representatives of your company. They took care of my every concern. They got me the car I wanted when I wanted it with a smile.I was in a car accident and got the rental through my insurance company. They called me to tell me of my choices and followed up with me every step of the way to be sure I was happy and I was very happy under trying circumstances. Well done Eddie, Brittany and Veronica !!Specifically it was Eddie Vazquez and Veronica casimiro
Name: J**** O*****
Date: 2019-06-24 21:18:24
Rating: 5
Comment: I can only say that I love their service the supervisor Ralph his super friendly and helpful, all he wants it’s to please you, when you want good service go here 100%
Name: H***** M********
Date: 2019-06-15 00:40:25
Rating: 5
Comment: This location is close to my home, I have used them exclusively for all my car rental needs, fast and friendly service. Only once I had an issue with a car that was delivered to me unwashed and filthy, but after speaking to the manager she made sure I was taken care off and even game me a free quarter tank of gas for my troubles.
Name: J*** D******
Date: 2019-04-25 01:18:55
Rating: 5
Comment: Great experience eddie was so helpful with my rental
Name: l*** m*
Date: 2019-04-20 22:10:35
Rating: 3
Comment: Too crowded and slow to get services
Name: H*** G****
Date: 2019-04-13 16:52:46
Rating: 5
Comment: All was great., Brittney and her staff took care of all my needs . The Ford Fusion got awesome gas millage. First time Id driven a hybrid, couldnt hardly believe fuel millage.. Enterprise is the place to get a car..
Name: C******** K******
Date: 2019-04-02 17:00:21
Rating: 5
Comment: Staff are friendly, helpful and go one step farther to accommodate customers. Have rented from Enterprise for many years. Staff at this location greets every guest happily as soon as they walk in. Manager remembered my name from previous visit last November. I was surprised and felt important to them. Will rent again.
Name: D**** L*****
Date: 2019-03-27 16:01:18
Rating: 5
Comment: This was a last minute reservation and they came through. Ralph made sure my van was available and ready to go for pick up. I have to commend Ralph, Reggie & Freddy for their excellent customer service and great attitude. This Downey location is awesome and recommend it to everyone. Just ask for Ralph.
Name: B**** S******
Date: 2019-03-03 00:33:39
Rating: 5
Comment: VERY KIND AND HELPFUL CREW
Name: J*** R***
Date: 2019-02-09 18:51:35
Rating: 5
Comment: Ana Gonzalez at the drop off in Lawndale Ca. was very, very helpfull and understanding, contrary the gentleman in San Diego that did not disclosed that their were going to be extra charges if car was being drop off at another agency. Ana saved the bad experience and changed it into a good one..
Name: G** 1***
Date: 2019-01-10 07:11:34
Rating: 5
Comment: Great service...Ralph is very helpful
Name: S****** G*****
Date: 2019-01-03 17:15:40
Rating: 5
Comment: Always a great service
Name: J**** s**** s*****
Date: 2019-01-02 14:07:11
Rating: 5
Comment: Usually the best rates and selection of vehicles always quick and friendly service simply the best.
Name: G****** J******
Date: 2018-11-17 03:38:23
Rating: 5
Comment: Quick and friendly service. Nice selection of cars.
Name: A*** F*****
Date: 2018-11-09 18:11:55
Rating: 5
Comment: Excellent customer service in and out in less than an hour ask for Luis!
Name: E*** H********
Date: 2018-11-07 16:06:19
Rating: 5
Comment: Easy in and out with the staff, and they were very friendly. Will return again.
Name: J**** P****
Date: 2018-10-23 23:53:44
Rating: 5
Comment: This location and another location in Norwalk, have provided the best customer service to date, so far. The crew in Atlanta, on Piedmont Rd, they were also excellent. Only 2 crapoy places out of 6, thats a good thing. The staff at most facilities has been very friendly and helpful. I would hope so. My employer uses Enterprise exclusively and I have had to rent a car for 6 months at a time. At this point, I expect the best because of the amount of money my employer spends on my behalf.
Name: A**** L****
Date: 2018-09-28 22:24:47
Rating: 2
Comment: Was there a week ago they guy that help me was helpful. The other guys wasnt to friendly. Car was dirty he did clean windows. He did ask if I want to get the car wash I said no cuz I had my kids . Car should be clean and wash before rental .
Name: J* T**
Date: 2018-09-27 00:01:21
Rating: 5
Comment: Helpful staff. Small parking.
Name: R****** B*****
Date: 2018-09-06 17:42:25
Rating: 5
Comment: Fast and easygoing. Great staff
Name: G***** C*******
Date: 2018-08-28 13:20:43
Rating: 5
Comment: Awesome team, super fast and professional!
Name: m**** c********
Date: 2018-08-17 19:31:17
Rating: 5
Comment: Amazing friendly staff. Very clear and low cost rental. I went to the hertz down the street on Firestone Blvd so rude and when I asked what cars they had available the girl point to the window and said those two. One was a Nissan and an Impala. So just drove down the street to enterprise, Im so glad I did.
Name: E*** H*******
Date: 2018-07-31 18:51:12
Rating: 5
Comment: Sarah was extremely communicative, patient, and professional. I was nervous renting a car, but she made the process stress-free. I appreciated her smiles and helpfulness. Oh, she up-sold and I bought insurance. She was good. Thank you. L>
Name: N**** F**** (***
Date: 2018-07-19 17:27:45
Rating: 5
Comment: Best customer service, and they discount my uber ride
Name: L*** G********
Date: 2018-07-06 17:09:33
Rating: 5
Comment: Great service and communication.
Name: A***** G*****
Date: 2018-07-04 14:01:14
Rating: 5
Comment: They were great I was happy with my experience there
Name: S***
Date: 2018-06-30 16:29:07
Rating: 1
Comment: This place has horrible customer service. They pick up and put you back on hold. Waited on hold for 40mins. Management should fire these folks!
Name: R****** C*****
Date: 2018-05-17 18:29:34
Rating: 5
Comment: I love the customer service here. Will make sure you get a full run through of the car before taking it out the lot
Name: S*** I*******
Date: 2018-05-03 22:05:49
Rating: 5
Comment: The service was good, everyone was very nice and professional; however, the person helping me said that my spouse had to be present to be added as a driver, my husband was very busy that day but managed to get out of work early to be there in person. Someone else helped us and they said it is not necessary for the spouse to be present, it is an automatic approval. Needless to say that was frustrating.
Name: L**** A****
Date: 2018-04-03 21:39:29
Rating: 5
Comment: This office has been great. I have good pick up and return of the car. They are very courteous, friendly & helpful. I thank them muchly.
Name: S**** I**********
Date: 2018-03-29 16:37:16
Rating: 5
Comment: Picked the car up in Downey and 33 days later dropped it off in Los Angeles with Kelsey at the Venice and Overland location. Kelsey was extremely helpful.
Name: N**** G*******
Date: 2018-03-23 20:02:35
Rating: 1
Comment: The day of the rental, everything went well. A young man came to pick me up from my job, 1-2 miles away from Enterprise and proseases me immediately upon arrival to the lot. I was out in about 10 minutes.However, the next day, I got my personal vehicle back, so because I did not have anyone to go with me to the lot, my plan was to drive my car to Enterprise, on my lunch break, because my car was 10 miles away, and the rental was only 3-4 miles away, then I’d either get a ride from enterprise or get an Uber in which case would be cheaper to Uber 4 miles rather than 10 miles to my car. So, I arrive to Enterprise, which took about 10 minutes to get through traffic on Firestone due to an accident, I parked my personal vehicle in the lot and i explained that I had driven my vehicle and needed to go get the rental. I asked if I could leave my car in the lot and that the rental was close by. Please NOTE is pouring rain during this time. Kevin told me no, I could not leave my car there and did not offer for enterprise to drive me to the vehicle. He told me I would have to drive my car out of the lot and take it next door to the Ralph’s market and leave it there. I explained I was on my lunch break, it was pouring, and I still needed a ride to go pick up the rental. I wasn’t expecting to be longer than 30 my minutes. I went on to say that by driving out of the lot, i would have to drive a couple of blocks, then would not be able to make a U-turn at the light so I would have to make a left and drive another block or two before being able to turn around and drive back to the Ralph’s market. He said no Again to parking my car in their lot and repeated I had to take it to Ralph’s and leave there. Again, no mention of Enterprise giving me a ride, not even after I repeated more than once to him that I needed a ride or needed to call Uber. I was left no choice but to take the drive several blocks down to be able to park next door at Ralph’s (10-15 minutes) From there I called Uber which took another 10 minutes to finally get to me due to the heavy traffic on that street and the rain. By this time, my lunch was pretty much over so I had to call my employer to let them know I would be late. Uber took me to get the rental. I was back at the lot within 30-40 minutes from the time I was picked up. This whole ordeal should have only taken me my 1 hour lunch but instead it took about 2 hours. I’ve been a customer of Enterprise for many years. It was my first and LAST time at the Downey location! Kevin, if that was really his name, was a total jerk!
Name: R** E****
Date: 2018-03-21 16:29:37
Rating: 5
Comment: Great customer service. They go the extra mile to get the car model I request
Name: O**** D***
Date: 2018-03-15 05:56:42
Rating: 5
Comment: My go to place to rent a car. The staff is beyond friendly and go above and beyond to get your rental needs going. Highly recommend them!
Name: A**** M******
Date: 2018-03-13 14:51:44
Rating: 5
Comment: I recently had to rent a vehicle because my truck was getting repaired. The staff at the downey enterprise were very helpful and courteous. Upon returning the vehicle Austin provided outstanding customer service. It was almost 6pm and I was just about to leave the body shop to return the rental when Austin approached me asking if I was going to enterprise? I informed him that I needed to return the vehicle and he immediately checked the vehicle in and it was done. I did not need to personally take the vehicle back as he did if for me. If ever at this location ask for Austin, Thanks for making my rental experience go smoothly and for the outstanding service Austin.
Name: P****** C****
Date: 2018-03-10 13:55:25
Rating: 3
Comment: Pretty good service. A little slow.
Name: L*** G********
Date: 2018-03-01 18:50:59
Rating: 5
Comment: Great Service, very friendly customer service, they go the extra mile!
Name: M***** P*******
Date: 2018-02-28 07:21:50
Rating: 5
Comment: Service was excellent. The sales reps were very professional and extremely helpful. I got a nice CAMRY, Which btw I hated returning 😢.....Thanks allot to ENTERPSISE DOWNEY!! 5⭐🌟
Name: E***** S*****
Date: 2018-01-03 01:59:29
Rating: 5
Comment: Awesome customer service and awesome people! This will definitely be my go to car rental place from now on!
Name: R*** S******
Date: 2017-12-28 03:29:51
Rating: 1
Comment: Terrible policys. Made arraingment to rent car when I fly into Los Angeles. All is fine and set up. I go to pick up car in Downey as planned and they decided that I cannot rent from them because I dont have California Drivers License........ Woman explains that is a corp Policy. BS ! Whey didnt they kick me out of website or rental agreement when I make the payment and gave out of state License info. Or at least contact me and tell me of the problem a month ago when I made arraingments . Will NEVER consider these people again..........
Name: D*** R****
Date: 2017-12-09 22:58:16
Rating: 5
Comment: Always great customer service.
Name: T******* C*****
Date: 2017-11-10 03:45:58
Rating: 1
Comment: This place was horrible!!!!!Bad customer service and Alex was extremely rude to my mother.Not professional at all!They will never get our service again.
Name: R***** L****
Date: 2017-11-08 15:11:03
Rating: 5
Comment: Agents were timely and courteous at this location. I reserved a car online on a Thursday night and was able to rent a car for the weekend and did not have to wait. I will definitely return if ever in need of a car
Name: H**** D* L***
Date: 2017-11-04 06:49:34
Rating: 5
Comment: I’ve never had any issues when I’ve had to rent a car.
Name: d*** g*****
Date: 2017-10-12 00:21:45
Rating: 1
Comment: Horrible, horrible!!!!!!custumer service!! I rent a car for 12 day at this location and the personnel gave me a very horible service since day one, when I went to pick up the car. I called them three times for questions that I had and theyre response was very aggressive. The last time I called wich was today 10/11/17 he just simply hanged up on me. I am not sure why they treat a customer like this Im assuming is racism because I dont have other explanation to this. If I had time will make a big deal out of this in all media.
Name: M************ �
Date: 2017-09-18 09:26:07
Rating: 3
Comment: 3 Stars because Arna was here when i made the reservation. I have rented cars from this specific location many times before (12 times this year so far). And I was always completely pleased with everything,there was no bad thing I could say. I would always ask for ARNA because I love his customer service and how he was able to always get me the specific car I needed. I live in long beach and I would go to him in downey for every rental (thats how much i appreciate him). I never had any problems when picking up or dropping off. No problems with the cars they were always clean... This last time i rented from here has in the beggining of AUGUST, this last time that I rented from here was just plain horrible. When i got there i asked for ARNA they told me had been moved to a different location when I asked to which one they wouldnt tell me.So this girl i dont remember her name took me to the car very serious asked me to inspect the exterior of the car for damages (routine) She turned the car on checked where the gas tank lever was at and asked me to sign the paperwork. Gave me the keys and that was that.The car was not washed or clean inside either. Half way into my trip from there to Sacramento the car started to ask for an oil change every 5 minutes. The oil life was marking at 5% it was 5:50 they closed at 6, So i gave them a call and there was no answer. I couldnt get in contact with any other Enterprise location near me and the only one available didnt have a single car to trade.I expected to get a car with no maintenance issues. With no problems before it leaves the lot. No I didnt check anything because like i said I had rented from here many times and i never had an issue before.I went through so much with this last rental and no-one was any help i ended up having to pay for an oil change out of pocket. Waisted a total of about 8 hours of my trip having to deal with all the issues with the car.I rented a specific car because I needed this car so there was no way i could exchange it unless i would get the same make and model, No Enterprise near Sacramento had the car.Returning it was even worst.ARNA wasnt there when I picked it up im 100% positive if he had been the one to give me the keys i would of not had ANY problems, he would of checked the car before handing it to me.The manager that was there when returning it was just very unprofessional, unorganized and simply un willing to help. Everyone was running around not sure what they were doing. The manager could not seem to get everyone of the workers organized.So Im not giving them the 5 stars because of that.I will call all Enterprise locations until i find ARNA only from him will i rent a car from again i have lost all trust and faith in every other worker here.Very disappointed.
Name: B***** L****
Date: 2017-08-25 20:53:15
Rating: 5
Comment: Even though there were a lot of people being helped they got me in and out both when I picked the truck up and when I returned it.
Name: J***** R******
Date: 2017-08-24 18:40:11
Rating: 5
Comment: The staff at this location was very helpful, & friendly. They made sure all my questions were answered, & my rental needs were met.I would not hesitate recommending the Enterprise location at 8702 Firestone Blvd. to anyone who needs to rent a vehicle.
Name: X***** C*******
Date: 2017-08-06 00:52:09
Rating: 5
Comment: Arna is your go to guy. He can make anything happen for you. Any specific car you need he will get it for you. He is always in a great mood smiling and trying to make everyone laugh. All i can say is if you call ask for ARNA he is amazing.
Name: T** B****
Date: 2017-08-03 05:23:39
Rating: 3
Comment: No night drop off slot
Name: J*** M******
Date: 2017-07-22 17:27:43
Rating: 5
Comment: Enterprise Downey saved us! Cannot thank them enough! After arriving in LA we had a reservation at a different car rental place up the road. Upon finding out we were traveling and not residents the staff became rude and even told us we would never get a car and no-one would give us one.We walked 20 minutes in the sun to enterprise purely by chance. Not only were the staff welcoming, they made us feel comfortable, got us a car that day without reservation they even allowed us to extend our trip when we wanted to drive to Vegas. I would recommend Enterprise to anyone and sincerely thank every staff member we interacted with at both Downey, LAX and Las Vegas (Paradise) for their professionalism and perfect customer service!
Name: C****** C*****
Date: 2017-07-05 15:49:47
Rating: 5
Comment: Ive read the reviews and I can say that my experience was great also, when I came in to pick up my rental I was greeted by Boris who was very professional and friendly And my rental car was great kids loved it, when I returned the vehicle Boris made the return time very fast loved the service Thank you Enterprise of Downey!
Name: T***** F*****
Date: 2017-06-30 17:48:07
Rating: 5
Comment: Wonderful staff. Everyone does a great job here. 😄
Name: M**
Date: 2017-06-12 22:31:02
Rating: 5
Comment: Amazing, from start to finish. I was granted my every request and it was a team effort, everyone did a great job making sure my rental and return transactions were completed smoothly. I got a black Chevy Traverse for almost a week 5/31 to 6/5. Special shout out to Arna Bontemps, Paul Try, Joe Grelock, and the onsite Manager whos Traverse I accidently requested to rent. The fact that it was my birthday might have made a difference but I have rented here before and continue to go back because of the service I receive. thank you all again.Melany
Name: c************
Date: 2017-05-17 15:20:27
Rating: 5
Comment: I made an appointment to rent a car a week in advance. The whole process was easy seamless. They worked hard getting my order filled, thanks guys :) Ill be back .
Name: R*** G********
Date: 2017-05-13 18:55:51
Rating: 1
Comment: I had the worst phone experience today when I called at 9:40a.m.The first thing I mentioned over the phone was: if they had any available cars, so I could trade the car in, because it needs an oil change. The person mentioned they had a few cars, and if I could please hold.I was on the line for quite a while that the Enterprise Ads stopped and then the phone was on a constant ring.The Person who answered the call after being on hold started treating me as if I was very stupid.He asked me how did I know the car needed an oil change.I mentioned because thats what the light said.He then asked if I was sure it wasnt the check engine light. That some new cars have been getting false readings.I assured him that the car says it needs an oil change, that its oil life is 0% and that an oil change is requiredHe then mentioned If I could give him my phone number to check the last time the car was due for service. Then gave him my number.He then he started treating me as if I was very stupid again.He said: you have called the wrong location this is the downey locationI told him that I knew I had called the downey location that I was just in the SouthGate location but they didnt have any cars.He continued: you have rented a dodge dart from the south gate location.According to our records you are ove due for an oil change in 1k miles. That the last oil change was was last done at 30k miles and is due at 35k miles. Right when I was about to start telling him it was 300 miles till that number. He mentioned that the oil change light begins to appear at 3k miles after its oil change ( as if I didnt know), however, they do the maintenance at the 5k miles mark.In my personal car if I wait till 5k miles my car is very low in oil, as in close to nothing...Then he finally got to the point of my entire call, that the cars they have on saturdays are only for reservations and are limited on time since its Saturday.
Name: S**********
Date: 2017-05-03 22:45:54
Rating: 5
Comment: Very good service nice to
Name: D**** V*****
Date: 2017-04-29 15:33:41
Rating: 5
Comment: Great service! I use them quite a lot for my business travel rentals. Always courteous and quick. I highly recommend this Enterprise location.
Name: L***** G*******
Date: 2017-04-20 18:46:30
Rating: 2
Comment: Disappointed. Had a bunch of problems with the service as far as insurance coverage questions and being picked up, even though I called beforehand and asked about it.Also, the vehicle I received was in desperate need of maintenance. The brakes squeaked for the entire trip, and the car listed to the right. It needed an alignment.
Name: R**** A*******
Date: 2017-03-24 21:10:21
Rating: 5
Comment: Excellent customer service. Everyone was extremely polite. I will definitely be using this site for all my future car rental needs. Thank you for assisting us on our vacation plans.
Name: T** B*****
Date: 2017-03-14 16:31:18
Rating: 5
Comment: I rented an around town car to replace my car while it was being repaired following a collision. I began with a four day rental but because of delays in repairing my car, it stretched into three weeks including an upgrade to a road trip carThe staff at Enterprise made the changes effortless and smooth. Im now an Enterprise fan.
Name: J**** S******
Date: 2017-03-10 01:49:45
Rating: 5
Comment: Excellent customer service, been coming to this place for 4 yrs thank you for your great service.
Name: j*** r***
Date: 2017-03-05 23:30:47
Rating: 5
Comment: Really good customer service here we got help by Samantha, she answered all of our questions and was very knowledgeable.
Name: l***** r******
Date: 2017-01-20 22:50:33
Rating: 3
Comment: Didnt have my rental car ready. Was waiting there for 3hrs for it
Name: D**** L******
Date: 2017-01-11 14:17:43
Rating: 5
Comment: Great customer service. Easy and quick service. I was in and out.
Name: A********* R*****
Date: 2017-01-10 20:29:15
Rating: 5
Comment: I want to thank Sam and Adam for making it an excellent experience. Sam picked me up and was very nice to talk to. Very professional and easy going person. It only took a few minutes from the check in to picking the car ( good selection of cars) and driving off. My drop-off experience was just as good. You can tell that Adam was swamped that day with customers but hey still managed to help everyone out in a timely manner. I would highly recommend downey location next time you need a rental.
Name: B***** G*****
Date: 2016-12-17 06:46:47
Rating: 5
Comment: I love renting a car from this location the customer service is outstanding and they always make feel like a valued customer I highly recommend renting from this place
Name: G**** C********
Date: 2016-12-13 16:48:42
Rating: 5
Comment: Great Customer service! Dulce is the best! She always helped me with a smile, even though I was there almost every day.I would rent from there again, even if my insurance wasnt paying the bill.
Name: T***** L****
Date: 2016-12-10 00:01:14
Rating: 5
Comment: Had a great experience at this location. Had to drop my car off for repair and Enterprise picked me up. When it was time to turn my rental in and pick my car up from the repair shop Enterprise dropped me off. Everything ran so smooth. I really appreciate this kind of customer service, specially during this hectic holiday season.
Name: R**** R*****
Date: 2016-12-01 09:40:38
Rating: 1
Comment: It was the day before thanksgiving and I was driving to SD in an enterprise rental I obtained in Pasadena. When I exited the free way in Downey my rental began to stall at the first stop light. I pulled into this enterprise because the engine light had also turned on and I did not feel safe driving after I pressed the gas and the car would not immediately respond. I walked in and told the girl at the counter the issue I was having with my rental. She looked up my rental information and informed me they only had other category rentals currently available. She then took my keys and we both walked out to confirm my concerns with the car. This enterprise employee told me she would actullay not switch the car because it was the day before thanksgiving and they were too busy and any other enterprise would tell me the same thing. She advised me to return to Pasadena for a switch and if it made me feel better to stop by the local Pep-Boys so they could tell me what the problem was. I parked across the street and called Pasadena enterprise who after a long hold and two disconnected phone calls finally located another enterprise in Buena Park who took their companys broken vehicle and switched it for a truck. Last time I deal with this company after knowing they dont have the clients interest in mind once the client drives off the lot. I am strongly advising all renters to stay away from horrible customer service. Ruined my vacation.
Name: G******* S******
Date: 2016-11-15 23:47:29
Rating: 5
Comment: Excellent customer service. They are willing to pick you up or drop you off anywhere in Downey. The car I rented (2016 Yukon) was immaculate. They go above and beyond.
Name: B****** W***
Date: 2016-10-05 15:08:09
Rating: 5
Comment: Enterprise Rent-A-Car has always been dedicated to making my business with them a pleasure. Everyone I have worked with has been very personable and did everything to make my trip perfect. I have always got a car that exceded my expectations. And when I needed to keep the vehicle for extra days which has been every time LOL they were very accommodating. The automobiles that they have for rent are the best. This last car was a Hyundai Sonata 2016 and it was the best riding/driving car. Enterprise will always have my business.Thank You to all the people at Downey CA Enterprise.Barbara Webb
Name: J**** M*****
Date: 2016-06-30 17:38:02
Rating: 5
Comment: ♡awsome♡ the personal incredeble
Name: L*** K***
Date: 2016-06-24 16:36:16
Rating: 5
Comment: Hello leon knox hear😃 your manager christina is such a professional and careing person i.ve met in a long time. She handles herself in a class way and goe.s beyound to make shore your customers are happy, she is such a professional employee and i.m hlad she.s there at downey enterprise zip 90242 asst.manager paul has joined your team there and thee young.man cares himself so professional and kind and goes beyound to make customers happy thank you for your asst. Manager.
Name: N**** C********
Date: 2016-06-11 16:21:08
Rating: 5
Comment: My first time renting a car and I couldnt be happier with the service! Very friendly and I got the van I requested quick! If I return to California, I will definitely rent a car from this location. Thank you!
Name: M***** .*
Date: 2016-03-11 15:11:43
Rating: 2
Comment: I rented a car for four days. Today is my fourth day and I havent returned it but so far, the customer service experience has been pleasant. I arrived at the location and I did not have to wait, the person who took care of me was very nice and courteous.However, the car, even though it had been recently washed, smelled so bad! I had to buy air freshner and I think I got used to the fowl smell because the air freshner could completely erase it but it minimized it. The other issue is that the car was shaky! Enterprise, that is a big problem with all of your locations. My company rents with enterprise with the corporate discount so I keep getting cars with the same issues. In December, I traveled to Houston and I was provided with an enterprise car at the airport. That car was also smelly and had an engine light on. It is time for you guys to clean up your cars and give them service. It is not fair for the customers to receive this type of service.
Name: E****** C***
Date: 2016-03-03 14:43:23
Rating: 4
Comment: Reserved a Nissan Altima for a 3-day Vegas trip. Ended up renting a Jeep Latitude instead. Lady that helped me out was super friendly and let me know it was quite good on gas considering it was an SUV. She managed to get me a good price for it and included my military discount. The whole process was simple and fast. I had no issues with the vehicle the whole trip. Will most likely rent from here again. Wish they would extend their pick-up radius and for that reason I take away 1 star from a perfect score.
Name: M****** Q*******
Date: 2016-03-02 22:15:17
Rating: 2
Comment: I got a car for three days to go to Vegas for work. 1, the car smelled like smoke, and marijuana,2 i had had to buy a battery for the dam remote and was delayed for 2 hours until i found out what was the problem, and last i asked for cooperate number to try to get an account and they only said that someone will call me. looks like they dont want business knowing that we are always renting vehicles to go up and down Cali.
Name: N****** M****
Date: 2016-01-24 21:46:19
Rating: 1
Comment: This place is so unprofessional the service sucks big time. I rented a car from this location and only had it for a day when I returned it back these people said their was damage to the car. I didnt hit anything nor did anyone hit me. Someone called my phone and was very rude to me. If I keep getting harrased they will hear from my attorney I wouldnt recommend this place to anyone.
Name: G***** F*****
Date: 2015-12-30 16:47:22
Rating: 1
Comment: Very unproffesional. No help at all.
Name: R***** F*******
Date: 2015-10-05 23:05:43
Rating: 5
Comment: Fast, friendly service. From beginning to end .Will definitely recommend this place.
Name: J******* S
Date: 2015-05-19 14:31:47
Rating: 5
Comment: I had no problems at all...from start to finish...very impressed! Will definitely use them again!
Name: F******* A******
Date: 2015-05-06 14:03:45
Rating: 1
Comment: My gf got a 3 day rental from them. It was a nissan sentra. On the second day of driving it to work she got pulled over in it for expired tags by 3 months. Never again using place. First and last time coming. Very unprofessional to have a 1st time customer getting pulled for 3 month expired tags. Just terrible.
Name: S***** C****
Date: 2015-04-17 16:56:02
Rating: 1
Comment: Dishonest and terrible customer service.
Name: B***** J*** G*****
Date: 2014-09-13 00:33:55
Rating: 5
Comment: A quick trip to the Bay Area was what we needed that weekend, so my daughter and I picked up a rental from this location. Low and behold, no amount of $$ will ever suffice for the EXCELLENT CUSTOMER SERVICE I received from this Location. I can name names, but that would be unfair - everyone was courteous and polite, accommodating and very professional upon pick up and drop off. They run a GREAT TEAM!!! I would highly recommend this location at all times.
Name: I**** R*******
Date: 2013-05-25 17:04:38
Rating: 2
Comment: This location is unprofessional on many levels. I rented from here on two occasions now and both were unsatisfactory experiences. The first occasion I was picked up but after I was picked up I still had to wait for an hour even though I called in the morning to make sure that my reservation could be filled. On the other occasion I was denied picked up even though I was previously picked up from my same location. They told me the furthest they drive to pick up is Firestone and Paramount. Really? I tried to meet them and walk to a more convenient pick up and they refused that too. Really, we pick you? It should be we pick you up... when we feel like it.
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