Enterprise Rent-A-Car

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Name: M**** I******
Date: 2024-04-26 20:39:33
Rating: 1
Comment: I have used enterprise on multiple occasions including Alamo. This was the most disappointing location I’ve ever used. There was no customers there checking in or checking out so we were the only ones in the office when we walked in. It took about 10 minutes to get spoken to and checked in and had to wait twenty minutes for a car. There were MANY cars available but they gave me the one that appeared to have just returned. The inside smelled like urine. I had to run to the store and get air fresheners and Lysol. The outside was so dirty. We asked the manager if it was washed and he said no we didn’t have time and he only has one guy working there. We let him know it was so dirty he said it would take 20 minutes to wash or we can go get the car washed on our own. (I wasn’t taking time away from my vacation to get a car wash) We agreed to wait. We get the car back and it looked like the hose went over it once. It was given to us so dirty. The woman who checked us in was sooo nasty and the customer service aspect of this location really disappointed us. I wish I had gone to a different location. I have been trying to contact them for a few days now and no answer. I was overcharged by $17 and unsure why. I’m in Oxnard often and will never use this location again

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Name: J**** J***
Date: 2024-04-17 15:14:08
Rating: 5
Comment: Customer friendly and quick service

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Name: M**************
Date: 2024-03-30 02:19:29
Rating: 5
Comment: Walked in and was greeted right away. Received great customer service by the guy at the front desk. Even though he was busy since it was only him working on a Saturday. I was helped minutes later I was on my way. I would highly recommend and will definitely return if I ever need a rental car again.

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Name: A***** J*********
Date: 2024-03-27 14:04:15
Rating: 5
Comment: The best rental car customer service I’ve ever experienced

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Name: S**** S****
Date: 2024-03-19 00:19:59
Rating: 1
Comment: Alejandro was very very rude!! I definitely wouldn’t have come here if I had a choice. And the lady at the front desk was also rude when taking payment. Will not recommend to anyone!!

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Name: G***** R*****
Date: 2024-03-07 03:39:47
Rating: 5
Comment: Nice and easy

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Name: D****** K****
Date: 2024-02-28 16:50:21
Rating: 5
Comment: These guys were great. This is the second time that I’ve rented with them and they are quick, fast, efficient, and the car that was in an accident that was being fixed was an electric car of mine so they upgraded me to a SUV hybrid at no extra charge, which helped out tremendously since I drive from Ventura to LA four days a week for work. And she had really cool shoes ;) Thanks guys for making my 30 day rental a great stress free one !

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Name: j**** t*****
Date: 2024-02-26 17:37:26
Rating: 5
Comment: If you need a fun weekend planned, have a car emergency or just want to see how a car can drive you need to know Amr. It was a breath of fresh air to work with them. I was having a transmission issue and they helped me every set of the way. They were understanding, helpful and genuinely cared about how I was. The company is lucky to have Amr and I hope he is treated like he is valued. Great customer service is hard to find now a days but Amr is a true gem

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Name: D P****
Date: 2024-02-05 15:39:43
Rating: 4
Comment: Ive been renting most of my out of town trips through enterprise, and so far everything has been so smooth transactions. And superb service. I did run into an issue once from a diffent branch office but they resolve it. If you think the vehicle they gave you has an issue dont leave the lot and ask for a replacement. Good thing their agent replace it right away. Their office down at the auto center and Victoria so far has an awesome service no issue so far. The only thing i want to address to the management is its been a few times the vehicles thats been given to me that is dirty from the exterior, but clean interior. Service has been good.

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Name: D***** S****
Date: 2024-01-22 14:08:36
Rating: 5
Comment: Quick and efficient

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Name: J*** A************
Date: 2023-11-15 18:53:59
Rating: 5
Comment: Fast and Great service

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Name: C*****
Date: 2023-11-10 17:25:38
Rating: 5
Comment: I had a very nice interaction with Jackson when I rented the car in Apple Valley California. He was very knowledgeable and sincere and very helpful. He is a very good asset to your company and I would recommend enterprise to anyone who wants to rent a car and I would go back And rent another car when ever I need to ..

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Name: R** w*****
Date: 2023-11-01 03:51:42
Rating: 5
Comment: After having a popped tire and having many issues with the process that came afterwards, the manager at this location was so nice, professional and went above and beyond to help us get back on the road. This would have been a lot worse without him and his wonderful team at this location. Thank you!

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Name: J**** S*****
Date: 2023-10-30 14:07:12
Rating: 5
Comment: Great service. The representatives understood our problem and were very helpful.

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Name: B**** O****
Date: 2023-10-07 00:49:48
Rating: 5
Comment: This is my first time renting a vehicle from this location. I rented a charcoal gray rav4 with only 10,000. I LOVED driving this crossover. It had power and modern accessories. Originally I had reserved a small size crossover. I requested the rav4 as my first option and was thankful that I was able to get it. The staff is friendly, approachable and accommodating.

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Name: J**** V******
Date: 2023-09-13 18:34:15
Rating: 5
Comment: Professional and kind. Arrived late to pick up my rental, but they were very understanding. Would recommend their services.

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Name: G**** A***
Date: 2023-09-08 13:43:47
Rating: 5
Comment: Great customer service

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Name: A***** C******
Date: 2023-08-25 15:34:01
Rating: 5
Comment: They were very efficient in the office. The pick up process was seamless. They provided me a nice vehicle. The only thing I would recommend is to have it be cleaner or have it go through a car wash before pick up.

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Name: D******** R*****
Date: 2023-08-18 01:33:18
Rating: 5
Comment: Booked a standard SUV, but was given a KIA Sedona, which threw me off at first because it was a little bigger than expected. However, the car blew me away! Really nice handling + great pick-up. Also got the Garmin GPS. Together they made my trip much easier than I had anticipated since my friend in NoCal lives in a very confusing area to get to. Got a pick-up + drop-off. The service couldnt be better. Very happy with this and my 3 prior rentals!!! Just wish the company would keep its opinions out of politics...Rented again in 8/23: The staff at the Oxnard Auto Center is great, from the reps at the counter to the pick-up drivers, excellent service!!! They are always able to accomodate my special requests.

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Name: T** M***
Date: 2023-06-15 22:21:11
Rating: 5
Comment: Probably the best service Ive ever had at a rental company. Friendly, helpful and accommodating! Will be coming back.Update: June 2023. Came back, still excellent service.

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Name: F****** M******
Date: 2023-05-15 18:47:54
Rating: 5
Comment: We were pleased with the vehicle and service provided. The service was awesome. Will always use Enterprise.

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Name: a****** s******
Date: 2023-03-13 12:30:12
Rating: 5
Comment: The team there was awesome!

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Name: J**** G*****
Date: 2023-03-02 20:29:45
Rating: 5
Comment: Always welcoming, and finding the right solution for customer needs, Moises great service at front desk .

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Name: A****** D* L* M***
Date: 2023-02-08 16:34:45
Rating: 5
Comment: Staff at this place were friendly, punctual, and informative. Needed a vehicle for rent over the weekend and had a long drive ahead of me. Price was reasonable and process was smooth!

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Name: R***** B****
Date: 2022-11-30 23:30:51
Rating: 5
Comment: Had great service. Arm provided great customer support and made sure all my needs were met for a long trip.

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Name: R*** H******
Date: 2022-11-24 00:51:51
Rating: 1
Comment: Called 4 xs kept getting disconnected both at Oxnard location then at Camarillo location. Wasted 45 minutes of my time!

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Name: D****
Date: 2022-11-09 16:54:00
Rating: 5
Comment: Enterprise is my go to! I especially love going to this location they are Friendly, Informative, and over all make it a great experience. The rates are reasonable and they work with you to help you find the perfect rental theyll even see if they have anything else available in other locations near by. Love the coverage they offer for vehicles its worth it!

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Name: G** S*****
Date: 2022-09-20 22:46:20
Rating: 5
Comment: Looked after from beginning to end

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Name: B** B**
Date: 2022-09-09 17:08:13
Rating: 1
Comment: They NEVER answer the phone at this location!!! Why?!!

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Name: A****** L***
Date: 2022-07-12 05:24:33
Rating: 5
Comment: Angel made my process very simple and easy. Looking forward to booking again soon! Great customer service

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Name: C********** G*******
Date: 2022-06-09 00:25:02
Rating: 1
Comment: Didnt get the car I thought I reserved two days before.. nothing in the price range I was looking for ...

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Name: A** S*****
Date: 2022-04-11 18:21:26
Rating: 1
Comment: I made appointment on last Friday. They supposed pick me up in 9:30am to 10:30am. After 10:45am I called this office. Hold phone long time and hung up. They never answer. And they don’t call me. If short hand, they need contact me. I set up morning before go to work. If cannot handle, why open office there. I could ask my insurance company other options and other company. I know lot of places short hand. But need let customer. This is worth blanch.

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Name: J* F****
Date: 2022-04-11 00:30:06
Rating: 5
Comment: Enterprise Car rental in Oxnard, can be very proud and should consider themselves lucky to have such competent and professional staff that represent their brand very well....a young lady named Angel was professional, friendly and had me out the door not 10 minutes after walking in.....got a better car than I thought I would and paid less than I thought I should! (Let thank sink in!) 5 stars! Best face to face retail experience in years!

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Name: s***** k********
Date: 2022-02-21 23:46:08
Rating: 1
Comment: Be aware of them....They had a scam...I had an accident and the insurance company rented a car through them...They asked me for a credit card to verify my identity. When I returned this car, they told me no charge but after a week I found they charged my credit card $100. I called the manager of that location his name is Matt Brux and he said they charge my card and I can not do anything !! They are involved in the fraud. I reported them to my credit card company and disputed their scam.

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Name: B***** S******
Date: 2022-02-01 23:00:19
Rating: 5
Comment: Ive been using Enterprise for over 10 years now. Its the only rental car company Ill ever use. Theyre always polite, quick, and the cheapest around! Over the last couple years specifically, Ive rented from the Oxnard Marketplace location, and Matt and Angel have always taken care of me. I promise, you wont be disappointed!!

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Name: T** H*****
Date: 2022-01-27 19:36:23
Rating: 5
Comment: Excellent service. Was in and out picking up my car quickly. Matt was very helpful.

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Name: B*** S***
Date: 2022-01-22 05:27:44
Rating: 5
Comment: We were in a car accident with a rental from Enterprise. The agency made a difficult situation a lot easier to deal with. We obtained a new rental with no problems whatsoever.Thank You for being here for us.

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Name: S**** J******
Date: 2021-12-28 16:43:16
Rating: 1
Comment: They never pick up the phone. Even if you just need a reservation, you’ll have to drive there and make one in person. They’re awful.

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Name: R**** B*****
Date: 2021-12-17 22:53:51
Rating: 5
Comment: My car was clean and great on gas. Customer service was fast and explained all I needed to know . I was there maybe 10 minutes and off I went. They also have a night drop slot to drop off the keys. Will use again for sure and was recommended by a friend who also had a great experience!

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Name: A******** S******
Date: 2021-10-16 15:05:06
Rating: 5
Comment: Nice rental placeThe only problem is that they are so busy that they dont pick up phone calls on time. Maybe they need more staffing

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Name: R****** P*****
Date: 2021-09-23 14:36:00
Rating: 3
Comment: It should have been five stars the car I’ve got looks & run fine but the Ford Edge which is the one on the website is much better than the Chevrolet Equinox and much bigger too if we’re five people to travel we’ve got a problem, I’ve got the car dirty outside that i needed to go to car wash the inside is clean though and order GPS on it but there’s no GPS i don’t blame the person in charge on that day who is by the way all alone in the late Friday afternoon taking care 4-5 customer then returning the car is so good ‘cuz CJ or MJ sorry man but thank you for correcting my bill and I am still going to use enterprise for my future road trip i hope they will give me a clean & shining car next time 🙏

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Name: G***** Z*******
Date: 2021-08-14 21:46:07
Rating: 4
Comment: Matt, and Crystal thank you so much while my car was in the shop I only did one car exchange due to a minor issue but you swooped it out with no questions asked I believe it was Tim sorry if I got your name wrong 🤝

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Name: K**** T*****
Date: 2021-08-11 21:14:51
Rating: 1
Comment: Could not help me.

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Name: N*** L****
Date: 2021-07-22 22:38:08
Rating: 1
Comment: Ist bad servicie for paying insurance

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Name: E*** T******
Date: 2021-06-28 17:10:44
Rating: 5
Comment: Car was clean and nice. Folks on the phone and I person were professionaland friendly. Would recommend.

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Name: S******* B***
Date: 2021-06-22 05:18:14
Rating: 5
Comment: I have had mixed experiences with Enterprise but this location is fantastic. The employees are extraordinarily helpful, friendly, and professional. Everything was quick and efficient and taken care of. The location is tucked away a little bit without signage from the road but once you find it you will not be disappointed.

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Name: G****** P***
Date: 2021-04-13 03:14:14
Rating: 1
Comment: Very dissatisfied with the service, especially when I returned my vehicle and didn’t receive my refund for my car service after speaking with a manager. The Oxnard manager indicated that he would provide the entire down payment for my rental vehicle. He also placed notes within the system for employees to read; however, the Ventura location enterprise didn’t want to read the notes left and wanted me to contact the manager at the Oxnard location.

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Name: N*** K*
Date: 2021-04-12 14:30:35
Rating: 5
Comment: Excellent customer service. The DM at Oxnard auto mall was very accommodating.

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Name: S**** B*******
Date: 2021-04-06 17:52:07
Rating: 4
Comment: I thought the service was excellent - picking me up at the collision repair place helped a lot. The response to getting me over to Enterprise was rapid and efficient. Also, allowing me to simply leave the car at the collision place when my car was ready was very convenient.One thing I would look for next time would be a quicker check-out time once I got to Enterprise. The wait wasnt bad, maybe a half-hour, but perhaps that could be improved upon.

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Name: N**** S******
Date: 2021-02-18 22:04:31
Rating: 5
Comment: Awesome experience with Enterprise Rent-A-Car team. Everyone here has amazing customer service skills, they are very friendly and helpful. I am definitely going back here to rent another car for my next trip in a couple of weeks, even though this Enterprise Rent-A-Car is way far from the area where I live is worth to drive the extra miles to get amazing customer service. Thank you guys.- Nelly

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Name: K**** B******
Date: 2020-12-08 01:59:23
Rating: 3
Comment: I rented from Enterprise during this whole COVID-19 Pandemic, I appreciated that they were able to give me a vehicle during such a last minute situation. However, when I left I noticed the car needed an oil change, which on their part is probably not a good thing, quite irresponsible for the wellness of the vehicle and the customer especially during a state emergency. I also noticed they did not take the proper precautions for government regulations once I dropped off the car when it comes to cleaning the vehicle, as they were looking to rent it to another customer after me and they also didn’t consider that I had just mentioned that the oil change requirement was necessary, yet they were looking to rent it right away to the next person. I did my part and left the car clean, and left a sanitation wipe for the next person who would be renting the vehicle. I also filled up the tank a little bit more than how they gave me the car and they don’t offer any compensation for the additional gas I put in the car. I rented a Cherokee Jeep. Good and bad, but I probably won’t be renting from the again as they aren’t exactly considerate when it comes to health precautions and some government regulations. Hope this helps better your business model and overall service. Thanks for being flexible during a Pandemic, but seriously consider taking better care for the sake of the community.

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Name: M****** V******
Date: 2020-11-27 23:15:16
Rating: 5
Comment: I very recently rented a Jeep Cherokee from Enterprise in Oxnard, Ca, for almost a month. I was uncertain in the beginning how long Id need it, so basically renewed it week to week. The Enterprise team was wonderful -- accommodating my changing needs and giving me the best rate possible. The vehicle was in pristine condition and drove well. I highly recommend Enterprise Car Rentals and particularly the Oxnard location. Thank you! --M.Volland

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Name: J*** B*
Date: 2020-11-18 20:33:42
Rating: 5
Comment: Came here to rent a car after a car accident, Brandon took great care of us! He drove us from the collision center and set us up with a great car, really confortable! Thanks!!

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Name: D*** T***
Date: 2020-11-17 14:12:13
Rating: 5
Comment: Pick up and return were very easy the car was clean.

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Name: D G
Date: 2020-11-09 23:01:39
Rating: 5
Comment: My experience there was great Mat was a great he got me in & out quickly

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Name: A** R******
Date: 2020-11-01 17:14:33
Rating: 5
Comment: Excellent atention

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Name: C***** M*****
Date: 2020-10-30 16:37:58
Rating: 5
Comment: Great staff! Good service, overall extremely satisfied. Will be going back & recommend to anyone looking for car rentals.👍👍👍

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Name: j******* b*****
Date: 2020-10-21 22:02:03
Rating: 5
Comment: I HAVE ONLY HAD ONE BAD EXPERIENCE WITH A RENTAL} BUT THATS OK THEY ARE WONDERFUL AND WORK HARD TO PLEASE THE CUSTOMERS IF I HAVE ANY ISSUES THEY USUALLY TAKE CARE OF THE PROBLEM WHEN i BRING IN THE VEHICLE, BUT RENTALS ARE VERY NICE NO PROBLEMS JUST NOT ALWAYS CLEAN WHEN I RENT THEM BUT IF I ASK THEM TO VACUUM ANT PET HAIR OR FOOD THEY WILL HAVE IT DONE, THANK YOU ENTERPRISE

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Name: M****** J******
Date: 2020-10-21 13:13:38
Rating: 5
Comment: The car was very clean and almost new.the service was the best i ever seen

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Name: W***** R****
Date: 2020-10-18 06:20:26
Rating: 5
Comment: Matt was great in helping me and the vehicle I drove ran well. I had no problems.

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Name: D****
Date: 2020-10-12 18:05:34
Rating: 4
Comment: Had a good experience getting a car from here. The car I was to get they discovered had a tire issue so they gave me a free upgrade and it was really nice.

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Name: M****** B****
Date: 2020-10-10 20:58:30
Rating: 5
Comment: Great service great prices nice cars

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Name: S***** A************
Date: 2020-09-28 13:33:08
Rating: 5
Comment: Staff is always so helpful. I truly appreciate their efforts to make sure our experience is drama free.

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Name: G****** J*******
Date: 2020-09-24 05:42:26
Rating: 5
Comment: Thank you so much! the manager at this location took care of me. They did not had the size of car, I reserve and he upgraded me. Amazing experience... thank you...

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Name: R****** R******
Date: 2020-09-18 13:58:45
Rating: 4
Comment: My only complaint is that the car I rented was a bit filthy inside and outside at pick up, but I had to take it like that since I was in a rush. Other than that, the rental transaction was excellent, quick, and easy as always. Very polite, accommodating, and helpful costumer service at this location. OXNARD auto mall.

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Name: I** K********
Date: 2020-09-17 22:06:09
Rating: 2
Comment: 3 reservations from this location, was told Id get a call and a ride from them that way I can rent a car.After learning all these different state laws, and being from Oreon, leaning what you can and cannot do, i found a way to make it happen, got on a call and they started making up these stories like your car is impounded, cannot rent to youMy car is in the shop. I need a ride that way I can creat more flows of revenue.They where very short handed not only physical but also on a customer service stand point. Very disappointed on the customer service from Matt and his team.Thank you.

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Name: T****** M*****
Date: 2020-09-15 01:50:05
Rating: 2
Comment: I used to love Enterprise before the pandemic. I knew the management and rented on a regular basis. I can appreciate the change as far as social distancing however the service is distant and cold. When I rented before if I went over a day they would take it out of the deposit when I turned in the car. Now they just charge my card instantly without even confirming with me. I miss the old service.

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Name: R** M**
Date: 2020-09-12 06:12:52
Rating: 5
Comment: Outstanding Service and wonderful staffs . Excellent deal and excellent 15 seater van. Highly recommending Enterprise at Oxnard Auto Center.

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Name: A** W***** C*******
Date: 2020-09-06 06:52:49
Rating: 5
Comment: They hooked us up. Thanks guys!

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Name: E****** L****
Date: 2020-08-31 16:24:02
Rating: 3
Comment: As far as the check in goes everything was good. My issue is that this is the second time in a two week period that our Company has rented 2 cars and both times I had to personally clean the windows inside and out and some of the outside as well because they were filthy, details like this arent good for business and I hope that in future business this is not the case>

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Name: B** P****
Date: 2020-08-28 22:42:50
Rating: 5
Comment: Couldnt think of a better place then Enterprise the customer service is great its take awhile to get stiff ready for you but totally worth it. Cars are limited so if you are lucky you might get something a little better.

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Name: H******** R*****
Date: 2020-08-26 15:50:35
Rating: 5
Comment: Great website reservations system and excellent personal service at the Branch on 1991 E. Ventura Blvd, Oxnard CA.

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Name: R******* V***
Date: 2020-08-18 04:59:46
Rating: 5
Comment: They saved me from mexico :/

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Name: M***** C********
Date: 2020-06-20 10:50:57
Rating: 4
Comment: Have been going to this locations for years. Not just I rent a car but family members as well. Why a 4 instead of a 5 . . . Because the place is great they got what you want and at the end you end up leaving with a rental. Unfortunately 4 because some employees attitude and always asking for different things every time when checking out a car. Last year was my car insurance even when I get their insurance they still required mine. Previous year was a house bill after I have rented car their previous years asked for new things. When I get a phone call they tell me what I need to rent but always never inform me on other stuff till Im their at their location renting a car. A little of a headache dont you think. Well hope those employees can get better training and make things clear next time they call asking for new requirements.

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Name: Y****** N****
Date: 2020-06-04 19:54:26
Rating: 5
Comment: Great customer service!

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Name: J*** L******
Date: 2019-10-29 00:53:37
Rating: 5
Comment: Always a good experience.

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Name: C**** J******
Date: 2019-10-27 00:33:20
Rating: 5
Comment: Classy and inexpensive, Enterprise is the go-to for your rental needs. Check out there weekly rates 🔥

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Name: I*** P******
Date: 2019-10-10 02:33:37
Rating: 1
Comment: Ive been renting cars from enterprise for various years. Due to repairs to my current vehicle, I had to rent a car from enterprise. I figured no problem, they are always nice. This time, the experience was horrendous. The check-out process was simple and clean as usual, the guy got the paperwork, keys etc and we went to check out the car. He did a extreme simple check of the car, anything from the wheels up and just showed me the current gas in the tank. First bad thing about the visit is that being an older gent, I cant bend down and check underneath due to bad knees. Next, my check out receipt was never given to me, to make matters worst, no email was even asked from me to email aforementioned receipt. The outside of the car seemed clean and upkept. Inside was dirty and reeked of cigarette/cigar smoke, dried grass EVERYWHERE. Upon return, the individual who checked in the car accused me of damaging the car, spoke to her supervisor who attacked me, further accusing me of damaging the car stating I remember checking that car in and quoted me for damage when the car was idle for 95% of my rental. The manager didnt even want to listen to my story as he defended his crew saying the rude woman was his assistant manager and knew her stuff.

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Name: L**** B****
Date: 2019-10-09 22:59:49
Rating: 5
Comment: Try their Hot Chocolate too😍

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Name: C**** R*****
Date: 2019-09-25 22:24:53
Rating: 5
Comment: Great customer service all around! I expected for my process to be very lengthy and annoying, but instead it was quick and painless. Employees are super friendly and helpful. You get a sense of high professionalism when visiting regardless if you are picking up a car for work or personal travels. I recommend this location for your rental needs!

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Name: G**** M*****
Date: 2019-09-22 05:46:35
Rating: 5
Comment: My favorite car rental place. They treat me well and have great cars.

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Name: L****** C****** (******
Date: 2019-09-04 17:09:22
Rating: 5
Comment: The staff is very customer service oriented, the cars are always clean and making reservations is simple.

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Name: J***** V******
Date: 2019-08-26 14:10:35
Rating: 5
Comment: Very nice people and very helpful A1 service.

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Name: I*** N*****
Date: 2019-08-25 20:15:47
Rating: 5
Comment: This is where I always go for a rental, theyre great.

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Name: B***** T*****
Date: 2019-08-19 23:17:47
Rating: 1
Comment: WORST CUSTOMER SERVICE EVER!!!!!!!FROM THE MANAGER BAILEY TO REGIONAL MANAGER TIM-reported.Twitter/instagram/yelp1991 Ventura Bl. Suite B Oxnard, Ca 93036 I booked online and was having trouble with date selection therefore I contacted the Oxnard branch directly to assist. A woman answered the call & verified my rental which is through my insurance department under a car manufacturer warranty. I specifically requested if Enterprise Oxnard was available to pick me up about 2 miles away or if I should contact a Lyft/Uber. The representative said she would send someone to pick me up from the mechanic and took the pick up location address & asked if she could place me on a brief hold. I waited 19 minutes on hold before Bailey-a Manager got on the line. By this point I was in the Lyft that I paid for and enroute. Once I arrived, Bailey was rude, condescending and had an uncomfortable attitude while explaining she couldn’t rent to me using the insurance claim & needed several hundred dollars for a 2 day rental, despite the online quoted price being $86.00. She then went on to pressure me for additional information and further inconsistencies, inconvenienced my entire evening. I expressed my dissatisfaction with her level of customer service and irritability after waiting for over 20 minutes on hold only to be told of a policy that was unfamiliar to me as I rented using my corporate account before at the other branch that was 10 minutes away without issue. She didn’t like my response and handed me my card refusing to rent to me but offered to give me a ride to my next destination. I asked that she take me to the other branch where I was able to rent without issue. I returned to the Oxnard location to speak with a different manager as I felt discriminated against and dissatisfied with the service I had received from Bailey at the Oxnard location. As I walked in the door before I could make my request, another employee whom wasn’t present previously notified me he was on the phone with the police department as I was trespassing. I asked how that was the case when I am a customer and drove there in the car I rented from the location they sent me to. He went on to say after I returned this rental I’d never be able to rent for any Enterprise ever stating “ I have my staff back!” This employee was posturing towards me in an aggressive manor and threatening to call law enforcement on me as if I was a criminal. I left feeling very insulted, discriminated against and ended up missing my flight to a very important engagement. I’ve never felt so undervalued as a paying customer. I would like to file a discrimination complaint against the manager and the regional manger who were covert racist and used bullying tactics to force me into an uncomfortable position. They added that they do not provide pick ups in the area they left me stranded and waiting despite telling me over the phone they were going to be picking me up. I’ve received rides before from this location so I know this isn’t the case.I spoke to the Regional Manager and he made matters worse and wanted me to walk to Hertz rental car after business hours in a sketchy neighborhood instead of helping. I requested to speak to who is over Regional at the corporate level or higher & was re- routed to Tim who was the worst!I WILL NEVER DO BUSINESS HERE AGAIN!!!FROM THE MULTIPLE NEGATIVE REVIEWS PLUS THE UBER DRIVER STATEMENT OF PRIOR CUSTOMER COMPLAINTS ITS OBVIOUS ENTERPRISE IS NOT WORRH IT.

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Name: R*******
Date: 2019-08-15 18:28:51
Rating: 5
Comment: Stefania was very helpful. Easy process to get the keys and go. Night drop off is well lit.

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Name: A*** M****
Date: 2019-08-12 23:43:09
Rating: 4
Comment: Excellent deal

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Name: R****** F*****
Date: 2019-08-01 12:58:01
Rating: 4
Comment: Got a good deal but didnt get the truck is would like to have gotten

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Name: M****** F*******
Date: 2019-07-24 21:59:47
Rating: 2
Comment: I have been renting cars from Enterprise for over 10 years and usually go to the same office. My experiences with this location has been by far the most pleasant, from the managers & staff to the rentals, so Ive continued to chose this office over and over again. My most current rental has probably been the most disgusting overall. I was late picking up my rental, but prior to arriving at the office which was less than 10 minutes, I called to be sure there was one available. I already know if you dont schedule an early pick up, the chances of a vehicle being available is slim, reason for my call to the office prior to heading there. The customer rep I spoke with (I didnt get a name because I was in a hurry) assured me there were cars available. I arrived to the office and Im pretty sure the same customer rep I spoke with on the phone was the one who helped me out as she was the only female in the office at the time and from past experiences, its usually staffed with a handful of customer reps and it had only been about 10 minutes, but its only an assumption, I could be wrong. When I got there, the rep told me there were no cars available at the moment, didnt give any options of getting another car from another location, nothing. Luckily, there was another customer returning a vehicle who overheard my conversation with the rep and so it was available to take. The exterior of the vehicle was dirty, definitely needed to be washed. I did a quick scan of the inside and it seemed ok, nothing left behind and no food/drinks, spills. I took the vehicle through the car wash at Costco and did a wipe down of the interior (usual routine) when I got home before loading our suitcases. It was then when I discovered how disgusting the seats were. Someone had their monthly accident in the back seat and apparent it was newly soiled. I could tell they attempted to clean it but it wasnt enough. I had spray with a disinfectant, put down plastic over the back seats and then a towel over the plastic AND spray Febreeze. I did it with the front seats as well. Not something I typically do when I reserve a rental. In any other case, I would have returned the vehicle to swap it out as Ive done in the past, but I was already running behind schedule, time did not permit and what were the chances of a vehicle being available? When I returned the rental, the same rep greeted me outside. She was very pleasant (both when I picked up the vehicle and dropped it off) but from my opinion, her demeanor was very rehearsed. I get it, its pretty much the same routine when customers come in to pick up and drop off. I let her know the situation, she apologized but I could tell she wasnt really listening. She was hearing me but not listening and realizing how unhappy I was. I really didnt want to stay much longer than I was, I got a few apologies and a thank you, have a great day. This experience wont keep me from choosing this location but Im sure if Im not happy with the next rental, I definitely will not return to this Enterprise and will have to find another office to rent from. Its an unfortunate situation to say the least.

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Name: D***** W*******
Date: 2019-07-19 12:15:57
Rating: 1
Comment: It sucked very very poor service very disappointed never had experience like that was there over 4 hours they could care less even being a plus member and had insurance reservation still had an terrible time even called c/s THEY DIDNT CARE EITHER THEY DID NOTHING MAIN GUY WALKS IN HE DIDNT CARE EITHER DONT GO TO THE ENTERPRISE ON VICTORIA IN VENTURA AWFUL!!!!!!!😳

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Name: J R******
Date: 2019-07-11 16:49:51
Rating: 1
Comment: The worst, using them thru my insurance and man do they suck. Very hard to get a hold of and they dont explain anything to you. Im changing insurance companies because of enterprise

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Name: V******* R**
Date: 2019-07-02 00:57:30
Rating: 5
Comment: Fast and easy

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Name: r**********
Date: 2019-06-12 21:19:47
Rating: 1
Comment: Worst experience ever from a rental company. Have rented from them in the past and was a pleasant experience. My last reservation was a disaster. Asked to speak to manager and she was extremely rude making things up. Wanted 4 references a credit and debit card and was trying to educate me on how to rent a vehicle not knowing I have rented many and even refer my business customers to them. After I gave her everything she requested she became upset that I stopped her from lecturing me.Went over to Avis rental was in and out within 15 min with no reservation and did not ask for major credit card, references, or try to lecture me like a child. This is the way it should be. Stay away from them or at least the branch in Oxnard.

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Name: g s
Date: 2019-06-10 23:49:39
Rating: 1
Comment: Horrible rental service. Kept receiving sales calls from them non-stop. I blocked the number and they kept calling with different numbers after I told them I was not interested. I recommend not allowing your insurance company to give them your info for vehicle replacement sales.

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Name: A***** M
Date: 2019-05-28 15:58:57
Rating: 1
Comment: They’re not really willing to work with customers regarding drop off fees. it’s never been a problem with me as a gold member in northern california branches, but then again southern california hospitality is different so I shouldn’t really have expected a compromise or accommodation.

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Name: K*** D******
Date: 2019-05-20 19:49:28
Rating: 1
Comment: WOW. The worst Enterprise and the worst service I have experienced hands down from anywhere. Called for a pick up, THREE different times, took them 1hr 50min to get me... I was 7 min away. They weren’t that busy so I don’t understand what was going on. Representative was totally quiet in the car, no talking or apologies for the incredible wait. The “free upgrade” car they were going to give me was not cleaned AT ALL, they didn’t even try or seem to care, or again, try to explain the situation or apologize for the state of the vehicle. There were also other cars on the lot so it’s not like they were hurting for vehicles. Inside the car was disgusting, and as soon as the representative walked away and I sat in it, I was hit with the strongest PEE smell you could imagine, and I have a bad nose. I walked back in and asked if they had a car that didn’t wreak of pee! They swapped me out, again no apologies or anything, to another vehicle that was ALSO not cleaned in or out. I just wanted to get out of there so I took it and left. Worst experience all around and I’ve been to a LOT of rental agencies. Enterprise should be embarrassed that this branch has their name attached to it.

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Name: B**** H*****
Date: 2019-05-08 19:19:26
Rating: 5
Comment: Fast, friendly service. Great rental rates.

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Name: V******* R*****
Date: 2019-05-05 04:21:20
Rating: 4
Comment: My brother travels wuite a bit and uses Enterprise regularly. He highly recommended it. The service was good. Left our car at the autobody shop and enterprise picked us up to go get our rental. The car was pretty dusty on the outside, but clean on the inside and we got a free upgrade, so not a big deal.Unfortunately, we went to drop off the car today on a Saturday and discovered this site closes at 1pm. Totally our fault, we should have called 1st or asked if possible to be dropped off to pick up our car after returning the rental. Good experience and we would definitely rent from enterprise again. V~

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Name: J**** G*******
Date: 2019-04-26 14:25:04
Rating: 4
Comment: Reserving the vehicle was fairly simple. Very quick and easy steps. Once we got there the paper was fast and very comfortable, the staff was nice and polite. The only criticism about the whole rental was that they had just given our vehicle to a person that had walked in with no reservation. They told us that we would have to go North to the next city to pick up the vehicle. I really wanted to leave from the location in Oxnard just because it was right off the freeway and on our way to our destination. Traffic was very heavy going towards the direction of the other rental place. Luckily they were nice enough to go pick it up for us and bring it to us. The vehicle was great. It was clean and was exactly what we needed for our trip. Drop off was simple just had to place the key in a drop box. Overall I was pleased with the processes.

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Name: P** B********
Date: 2019-04-25 16:29:44
Rating: 5
Comment: The young ladies at the front desk, Enterprise Rent-A-Car located at 1991 Ventura Blvd., Ste B in Oxnard, CA, were professional, helpful, bubbly, and personable. The one young lady that drove me to the dealership knew the area very well. She really helped me with directions from the rental office to the dealership which was confusing seeing as I’m not familiar with the area. It’s really great when you can rely on good customer service and professionalism, with humor mixed in, especially when you’re in a situation such as I was that day I needed a rental car. Thank you

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Name: S**** D
Date: 2019-04-18 14:25:26
Rating: 1
Comment: First time I have had a poor experience with enterprise. The vehicle I received was dirty and clearly had not be washed and had to be taken to a car wash. There was an oil problem as well. Just not a a very good overall experience .

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Name: D** V***
Date: 2019-03-19 18:38:20
Rating: 5
Comment: Great service. Excellent repair.

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Name: C****** B*******
Date: 2019-03-08 23:58:35
Rating: 1
Comment: Rude.

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Name: S****
Date: 2019-02-13 01:15:36
Rating: 5
Comment: Luis and his crew are always very helpful. They make it easy to rent a car and they look out for you to make sure the car is running fine. The location is great too because you can get Costo gas before returning your car. I have never had a bad experience from this place.

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Name: M***** O******
Date: 2019-02-09 19:49:59
Rating: 4
Comment: Good people! Smooth experience.

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Name: L** W
Date: 2019-01-27 16:49:56
Rating: 5
Comment: Very accommodating. Dropped off rental at more convenient location than where picked up.

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Name: A**** c
Date: 2019-01-26 03:59:41
Rating: 5
Comment: We got a 20018, Nissan very nice and clean we ask for a four door regular car so we keep the cost down and thats what we got right away.

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Name: D*** M***
Date: 2019-01-19 06:31:42
Rating: 5
Comment: Small bz place, but courteous people that even give a ride back home

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Name: T**** L***
Date: 2019-01-16 04:59:02
Rating: 5
Comment: Louis is the man! I love renting cars and this office is the best.

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Name: J******* C*******
Date: 2019-01-10 17:32:20
Rating: 3
Comment: While the staff at this location were all quite friendly, I was disappointed in the inconsistencies with my rate as well as inventory availability upon my arrival to the branch. The staff were unable to efficiently reference and resolve rate differentials without exorbitant time dedication to resolution. I spent a lot of time lobbying for myself with respect to my original rate and had to escalate to a manager upon pick up as well as when I was extending my rental return due to illness.Additionally, after spending 20 minutes discussing the rate concerns, I was told there was no onsite inventory available for my reservation (I had reserved 11 days prior). There was no explanation provided and it seemed as if this were a common occurrence. I was driven to an alternate location which was challenging due to its location and traffic congestion. I chose to delay my departure for my destination based on what became a 2 hour unexpected change in plans.There just didn’t seem to be a process by which original rates could be referenced. Upon arrival for pick up, I was quoted $88 more in my rental than my original quote. I spent quite a bit of time addressing this and ‘proving’ via screenshots that I had indeed been quoted $211 for this timeframe. I am still unsure of the reasoning behind the differential. When I called to extend the rental by 2 days, I was quoted a rate that more than doubled my rental amount. I spent almost 45 minutes with the branch in discerning why they would upcharge me so severely rather than work with me to obtain the best rate possible to retain the car a few extra days.Again, everyone at this branch was pleasant. I just spent far too much time attempting to retain my original rate and was competing with a ‘system’ versus discussing with a person.

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Name: B**** C***
Date: 2018-12-13 12:19:14
Rating: 5
Comment: I always go through Enterprise for car rentals. They make it quick and easy. I had one issue once but all it took was a quick phone call and they resolved it in minutes.

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Name: D**** E*******
Date: 2018-11-24 17:58:47
Rating: 1
Comment: Very bad customer service ignored for 30 minutes when I had to ask for assistance told i had to continue to wait while they helped people who arrived after me.

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Name: L* T**** �************ J******
Date: 2018-11-24 05:19:38
Rating: 4
Comment: So my reservations were for the Port Hueneme location and the Rude woman over there told me if I wanted a car that I needed to go to the one by Costco. Remember I had a reservation for a car however they gave it to someone else and only had a big SUV. Im thankful that my ride could take me over to the location across town by Costco because the other people had to Uber. The guy at the location by Costco was very polite and empathetic unlike the girl from port Hueneme. I will try my hardest to not do business at the Port Hueneme location again, because they are very unprofessional.

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Name: B***** D***
Date: 2018-11-16 00:57:32
Rating: 5
Comment: Thank you to all at Enterprise Oxnard! Everyone was so kind and very helpful. I recommend them anytime! The service was great! Thank youBonnie D

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Name: S***** A******
Date: 2018-10-24 17:04:31
Rating: 5
Comment: The Oxnard office is incredible. They all know me and take excellent care of me. They are always smiling, helpful and kind. I also liked how awesome the office looked for Halloween. I travel a lot for work in many states but the Oxnard office is always the best! Please know your staff here is incredible!

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Name: A***** P**********
Date: 2018-10-18 16:35:04
Rating: 5
Comment: Great Team at this office, always friendly and ready to help. Luis, assistant manager, is always a pleasure to deal with. Keep up the good work !

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Name: m******* S*****
Date: 2018-10-15 18:48:05
Rating: 5
Comment: Professional people and very helpful. If they didnt have car I reserved they upgraded for same price. Love these guys at Enterprise.

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Name: S****** D* N**********
Date: 2018-10-09 23:27:42
Rating: 5
Comment: This team is to notch! So patient & nice as can be. Ill definitely be coming back here! Thank you!!

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Name: I** Q****
Date: 2018-10-08 16:46:08
Rating: 1
Comment: Unfortunately I have had a few bad experiences at the various Enterprise locations in Ventura, Oxnard, and Port Hueneme. This experience had ne extremely frustrated from start to finish. It was mostly about cutting into my time. I reserved an economy/compact online, saw that it was located at the furthest location from where I wanted to pick up, but it was also the lowest price. I booked it. On date and time of pick up, I had a coworker drive me over. At location, I was told we only have a Ford pickup truck. Want it! This is where Enterprise started cutting into my time. I had a 6 hour drive ahead of me, and was not expecting a delay. I said no, absolutely not. Im not paying for the fuel on a truck since I am driving far. They had zero vehicles available for the class I reserved. I ended up being sent back to the location closest to me from the start, and upon pick up, the fuel tank was near empty. Right at 1/8. I was heated. I didnt complain on the spot, due to already being 40 minutes behind my time. Then I had to grab bags at home, fill the car up, start driving, only to realize that this was the first Enterprise vehicle I had that did not have cruise control. I was beyond upset. The cruise control thing was just bad luck. All in all, I was 90 minutes behind schedule, missed the meeting I had up in the bay, and stayed mad upon turn in of the vehicle a couple days later. The tank had actually been filled over an 1/8 of a tank, and I do not believe I was compensated for that. Each time I keep saying Im done renting from Enterprise, and each time I keep coming back. Im done now.

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Name: r**** r****
Date: 2018-10-02 03:35:42
Rating: 5
Comment: Ask for Brian... Great customer service!

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Name: A**** H********
Date: 2018-09-14 02:17:31
Rating: 5
Comment: Crystal did an excellent job in picking us up and was prompt on the work order. The vehicle chosen for our trip was a smooth sailing of a drive. Thank you Crystal and Enterprise. I will definitely use this site again.

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Name: A** A**
Date: 2018-08-31 22:07:33
Rating: 3
Comment: I give three stars for one reason or my!The lack of smiles and warmth from the young ladies behind the counter.The gentleman were just that, gentleman through and through.

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Name: G****** J******
Date: 2018-08-29 16:07:03
Rating: 5
Comment: Always friendly and courteous

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Name: D**
Date: 2018-07-25 16:07:07
Rating: 1
Comment: I had a reservation for a mini van rental that I reserved and when I showed up at 4:15 pm for a 4:30 pick up time I had to wait around until 5:15 for th to tell me they didn’t have my vehicle. I than had to go to Camarillo to pick up another vehicle, so donto there lack of planning i didn’t back to and settled with a vehicle until 6. Come on guys pick it up a bit

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Name: J***** Z*****
Date: 2018-07-25 03:27:40
Rating: 4
Comment: I had a very long wait when first trying to rent a car.

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Name: d****** f****
Date: 2018-07-12 15:27:42
Rating: 1
Comment: First time renting and got given a dirty car. Employee didnt bother explaining how the car worked or to answer my questions. When first arrived 3 employees were just standing around talking for 15 minutes before even asking if I needed assistance. Manager was kind enough to give discount for bad experience. Over all displease with service.

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Name: G**** C*****
Date: 2018-06-30 14:33:21
Rating: 5
Comment: Very helpful staff.

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Name: D****** S*****
Date: 2018-06-18 15:33:59
Rating: 5
Comment: Excellent customer service. We were in-and-out in a flash.

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Name: D******
Date: 2018-06-10 16:09:22
Rating: 4
Comment: Great price for a weekly rental on a luxury car (Cadillac XTS) with unlimited mileage.

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Name: R**** W*********
Date: 2018-06-02 13:32:49
Rating: 5
Comment: Nice experience, friendly staff. Very professional and I loved the car provided. Thanks Enterprise!

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Name: B****** A** S****
Date: 2018-05-25 01:42:31
Rating: 5
Comment: Quick in.... Quick out... I had a reservation 😉

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Name: s***** g*******
Date: 2018-05-23 23:21:51
Rating: 5
Comment: Exelent service

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Name: A*********
Date: 2018-04-26 14:59:43
Rating: 1
Comment: Enterprise just called me upset that they failed their customer satisfaction survey which I took the day before, as I wasn’t satisfied with their service and CC deposit.One, your sales rep was rude. She needs attitude correction. She was entitled, gave me 1 word answers that led to know answer! Two, after taking the survey I requested a call from this enterprise location to clarify as to why you have not refunded the $200 deposit but when they called me back she explained that she’s calling mainly due to my survey answers. So my question is not relevant then?Advice, focus on listening not so much passive aggressive talking. If you are in sales, I don’t see a reason why you should give a customer attitude when the customer is friendly. There shouldn’t be a reason at all. Be mindful of how you represent yourself and just think how’d you’d act if your boss was around! Unfortunately, you all need to be micromanaged!

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Name: W****** H*****
Date: 2018-04-18 17:25:01
Rating: 5
Comment: The. People have always been perfectly for life in the service of always been excellent

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Name: N****** a s****** w******* d*
Date: 2018-03-29 20:00:59
Rating: 2
Comment: They always give you the smallest car, and to get you on insurance

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Name: J**** V*****
Date: 2018-03-21 17:17:06
Rating: 5
Comment: Excellent service, friendly people, always treat me good. Im very happy in this facility.I been customer for more than 20 years,I feel like a family with enterprise

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Name: L*** F*****
Date: 2018-02-21 14:17:06
Rating: 5
Comment: Great service at this location and friendly staff. I definetely recommened this place.

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Name: N***** S****
Date: 2018-02-11 16:52:00
Rating: 2
Comment: I only use them because its usually a last minute need. They never have the car I reserved online and never really make me feel valued as a customer. After several rentals I think this will be the last time.....

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Name: R**** R*********
Date: 2018-02-07 14:44:58
Rating: 5
Comment: Staff was extremely courteous and helpful on my one day rental while my truck was being repaired. Rented car was clean and I was given a choice of cars.

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Name: S***** C**********
Date: 2018-02-06 05:45:09
Rating: 5
Comment: Location is clean and the staff are friendly. Even stayed a little closing so we could return the car.

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Name: G**** M***
Date: 2018-02-02 03:30:47
Rating: 5
Comment: Your employee Mayra Rodriguez of your Oxnard Office is absolutelywonderful. Made great efforts when we turned in the vehicle to make sure that we were taken care of rapidly and were happy. You are luck to have this employee.

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Name: C****** C****** (****
Date: 2018-01-26 00:13:00
Rating: 5
Comment: I never have a problem at this location. Prices are reasonable, and associates are friendly. Ive always gotten a reliable vehicle. Its an all around great experience.

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Name: T***** H****
Date: 2018-01-24 19:51:52
Rating: 5
Comment: I always have the best experience at this Enterprise. Great customer service and great vehicles. Thanks guys!

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Name: S*** P***
Date: 2018-01-24 17:51:37
Rating: 5
Comment: Enterprise is the car rental company of my choice, being in the insurance business I have a great compromise with my clients and Enterprise helps me to provide a great customer experience when need a rental car after a loss, and personally Ive always to them either I need a car for myself or a family member,.

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Name: W**** G*****
Date: 2018-01-13 05:01:00
Rating: 5
Comment: The price was good the services were good.

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Name: J*** M***** D***
Date: 2018-01-02 19:32:07
Rating: 4
Comment: Good place for renting cars

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Name: C**** M******
Date: 2018-01-02 17:24:04
Rating: 5
Comment: Good service, speed and kindness.

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Name: K**** S****
Date: 2017-11-16 18:20:42
Rating: 5
Comment: Walk into the Enterprise location, make immediate eye contact with a friendly team member, already feel better about having to rent a car while mine is in the shop. Ride back to the shop with the team member, immediately trust this company because they have genuinely caring people on their team!

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Name: J***** H******
Date: 2017-07-27 04:50:21
Rating: 1
Comment: I regret to say that I have used the Oxnard location for a rental car twice in the past 6 months. In each case the car was not washed, in each case I had to wait for the attendant to put air in the tires, in one case fuel had to be added. Each time I waited for almost one half hour for the car to be ready and accepted the car without its being washed due to time issues.

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Name: S***** F*******
Date: 2017-07-06 23:38:26
Rating: 5
Comment: They picked me up and got the car in a snap. Very courteous.

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Name: J** N*****
Date: 2017-06-14 15:33:41
Rating: 4
Comment: Friendly service, cars could be more prepped and cleaned before hand

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Name: R***** A******
Date: 2017-06-07 03:09:34
Rating: 4
Comment: Always nice to be upgraded to a different car! Also staff were nice. Small negative in that the wait was a little long. Would rent from again!

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Name: j***** b*******
Date: 2017-05-13 01:41:51
Rating: 3
Comment: Car was clean on the inside dirty on the out. Half a tank of gas. The driver who picked me us drove like a maniac which was disturbing since I got the rental due to an accident. Only one person working the front desk so the wait was a bit long.

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Name: S***** T*****
Date: 2017-05-05 13:22:58
Rating: 5
Comment: Fast & Great Service.

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Name: R**** P****
Date: 2017-04-18 14:53:59
Rating: 1
Comment: Assumptive sales practice. Adding items on without consumers consent. Once you question them on it. The atmosphere of the room changes. From friendly to pissed off. The sales agent no longer wants to chat. She gathers her things and escorts you out to the vehicle and declares if you dont want the item then just decline it on the form. But enterprise will come after you. I wasnt given the opportunity to know what the items are. I rented the vehicle online for 380.00 but you are swiping my card for 986.00 what is calculating the difference. Her response became snippy, Well its insurance for all five days. Insurance? i have full coverage insurance why would i need that? show me what wld change my rental aggreement from 380 to 986.00 well as i said you can decline. And i will just swipe the card for 880.00 that is still a 500.00 difference. I will decline but i rented the vehicle for 380 help me understand why the huge gap. Well after taxes your rental will only be 421.00 ok so with the declining of the insurance and what ever else was added it will only be 421.00? Correct.she said but my card was still swiped for 880.00 so i called the corporate office and question if i decline to full insurance and add ons wld you u generally swipe it for this amount. No if it was a debit card the max amount is 200.00 above the rental cost but its fully refundable. So i called the store back and asked to speak to the manager. LINDSEY (who was also standing there during my check out experience. when i questioned her associate what the difference was ) so i explained that i just spoke to the corporate office and i need to understand why my card was still swiped for 880 as if i were taking the insurance when i clearly declined she said thats general practice even though we declined they still swipe it for full amount . I explained i spoke to corporate office and it was explained that only 200.00 above the rental shld have been collected. Instead of explaining why the 880 was collected she just said i can credit the difference. I said that wld be great but im trying to understand why this happen she said this was a regional set guideline. Hmmm. I think there are some unethical practices occurring at this location and it is being taught from manager down. The corporate office prides themselve on customer service but that is far from what i received.

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Name: m****** h***
Date: 2017-03-21 20:04:27
Rating: 5
Comment: Always have an amazing experience

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Name: N*** K***
Date: 2017-03-08 15:36:16
Rating: 5
Comment: My experience was great. Did the initial ordering from my tablet, the next day they came and picked me up right on time. They went out of their way to accommodate me. The whole bunch appeared to be a happy group of people. Will certainly use enterprise next time.

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Name: R* P*****
Date: 2017-02-17 03:07:38
Rating: 5
Comment: Great service

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Name: G***** S******
Date: 2017-01-25 17:16:07
Rating: 5
Comment: Enterprise renter car office is the best they work with you always welcomeI love this office. If you ever looking to rent a car visit this office you will not disputedGreat customer serviceKeep up the Good work

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Name: M******* K******
Date: 2016-12-15 16:29:03
Rating: 5
Comment: Amazing customer service and very helpful. They made something that could easily turn into a hassle a very pleasant experience.

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Name: J***** A******
Date: 2016-10-23 14:20:09
Rating: 5
Comment: Great service

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Name: G***** R*****
Date: 2016-09-29 06:41:25
Rating: 5
Comment: Awesome staff, great location, and a stress free rental experience!!!

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Name: P**** D****
Date: 2016-09-06 16:24:19
Rating: 5
Comment: Best service possible

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Name: S***** L****
Date: 2016-06-24 16:09:45
Rating: 4
Comment: I LOVE ENTERPRISE! We used it everywhere we go. I was recently disappointed with the rewards programs though. No one told us that the points expired in 6 months, so for almost 2 years we lost a lot of rewards that we earned from renting. I even asked the rep at our local office and they didnt even know that. DONT FORGET TO REDEEM YOUR POINTS WITHIN 6 MONTHS! Almost perfect star!

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Name: P***** V*****
Date: 2016-05-05 13:57:09
Rating: 5
Comment: Amazing customer service! Super friendly and professional at the same time. This will be where I go whenever I need to rent a car and Oxnard location in the Auto Mall. 👍

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Name: N**** G***
Date: 2016-04-06 21:11:11
Rating: 5
Comment: Ive been using the Oxnard location off Ventura Blvd for a couple years now and all the employees there are super friendly and helpful. As a regular customer both for work and personally, they always go out of their way to make sure Im happy with the vehicle and if not, make it up to me on my next visit. I appreciate the professionalism of their college grads and always look forward to driving different vehicles. I use to rent at the Oxnard Airport and got slammed with all the airport fees they automatically tack on.

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Name: F****** H*****
Date: 2015-12-13 17:13:51
Rating: 5
Comment: Their pricing policy is quite favorable. I booked as online, as by phone.

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Name: A***** C****
Date: 2015-11-19 15:30:14
Rating: 4
Comment: People are friendly, prices are about the same as other rental car places. When quoting prices they include insurance so be sure to ask for no insurance if you have your own

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Name: J** C*****
Date: 2015-10-09 05:35:28
Rating: 2
Comment: Well I rented a car last September, the person who helped asked for my drivers license and the credit card. So, I handed all to the person. He looked at it then asked me again for my drivers license. (seems this person is not aware of the new drivers license) and I responded, you are holding my drivers license already and he looked again and responded with a serious look, you looked good here! Just like telling that indirectly that Im ugly now! I think you need to hire a person who is people person and polite. Its a very sarcastic response that I dont like! Even his co-worker was shocked to his word he said. Better teach this person to smile, and polite to the customer.And I found out also your branch here has a few selection of cars. But, I would like to say thank you to the person who picked me up and gave me a ride home. Both of them has good character. I gave them a high five! GOD bless!

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Name: t**** M*******
Date: 2015-06-20 13:56:51
Rating: 1
Comment: Called to get a car for our 22 yr old son that needed something while his car was repaired. was quoted 23.00 a day. my son is now paying 43.00 after all the extra fees!!!! they even charge a young driver fee!!!! PISSED! looking elsewhere so we can turn this car in.

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Name: S**** R*****
Date: 2015-04-18 21:56:33
Rating: 1
Comment: I went in this morning trying to rent a truck. I have used Enterprise many times in the past and have never been treated like this before. The man who took care of me was very disrespectful to the point of making me very upset. He continually asked me if I wanted to purchase insurance, after which I had already stated that I had sufficient Insurance coverage. At the end he told me that he is required to ask the customer if they want insurance until he gets 3 Nos! what kind of aggressive pushy salespeople is this company hiring? I felt like he was literally harassing me and demanding that I get the insurance. I will never go there again, I canceled my contract and left feeling like my time was wasted on this character! I wish I would have read the previous review and I would have not wasted my time. Also, why is the contract being done in the parking lot? it should have been taken care of in the office. So the manager could have witnessed his conduct!

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Name: T*** S***
Date: 2015-02-16 02:10:57
Rating: 1
Comment: Do NOT rent from this place. They practice under-handed practices of adding insurance without the renters acknowledgement. They use a sneaky initial here and here, tactic quite speedy to get you out, but the ones with bigger surprises are the customers coming back to pay at least 23 dollars a day extra for retarded insurance, pretty sure werent explain well during the signing process. Dont be surprised when some other ridiculous charges are applied as well. Remove the insurance, due to extended service maintenance and watch the bipolar employees come out. They intimidate with hostility and show their true colors.

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Name: J****** J****
Date: 2015-02-10 19:53:31
Rating: 2
Comment: Cars are always dirty, never have the car reserved, wont send a shuttle from another nearby location (within about 3 miles) when the closer location does not have a car available. This is just one of those weird situations where the family owned structure is inferior to dealing with a corporation.

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Name: M****** C*******
Date: 2014-10-17 04:22:33
Rating: 3
Comment: The car was great ... would have liked a choice of cars to rent. I was helped out right away by Cameron (I believe was his name, forgive me if that is not correct!!) He was very cheerful for such an early time. I had a reservation for 730am!The vehicle was very dirty & he even went out to vaccum it in his suit while my daughter & I waited. But it definitely needed a good wipe down of the interior & some air freshener. My biggest complaint was that the gas tank was on empty ... I mean REALLY empty ... the gas light was on when I got in the vehicle. He did ask me if I wanted to wait while they went to fuel up or if I wanted to take it like that. I opted to fuel it up myself since I was hoping to get on the road as early as possible. But when I saw the fuel light was on I was worried that it wouldnt even make it to the gas station!! Really put a damper on my morning!! You would think they would check on these type of things especially since I had a reservation in place for serval days.I rent from Enterprise at least once a year sometimes more & I always return because they are great!! Just wish they would take a look @ the vehicles before the client is standing there to make sure they are up to par!!Thanks Cameron!!

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Name: D**** T*******
Date: 2014-06-07 03:08:50
Rating: 5
Comment: I had a great time with the Red Mazda 2. It was great on gas. I would of like to have a full tank of gas and cleaner car. I had a fun time driving the car, Have a great day. Thank you. The service was good.