Enterprise Rent-A-Car

Address: 221 E Pomona Blvd, Monterey Park, CA 91755, United States
Phone: +1 323-722-5914
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Car rental agency, Van rental agency
Rating: 4.1
Site: https://enterprise.com/en/car-rental-locations/us/ca/monterey-park-montebello-3275.html?mcid=yext:245709
Worktime:
DayTime
Monday8 AM–6 PM
Tuesday8 AM–6 PM
Wednesday8 AM–6 PM
Thursday8 AM–6 PM
Friday8 AM–6 PM
Saturday9 AM–12 PM
SundayClosed



Name: J*** M*******
Date: 2024-06-21 15:48:08
Rating: 5
Comment: The lady at the front desk gave us the best service, fast and easy. Thank you. Everyone moving fast .
Name: P** R********
Date: 2024-06-18 16:44:30
Rating: 5
Comment: Good experience. Made reservation ahead of time picked up car. All staff was polite & informative.
Name: T** �********** A******
Date: 2024-06-15 16:46:43
Rating: 3
Comment: They dont seem to be happy here . Maybe management should do something about how they put a peep in their steps.The front desk Is very Facetious and the rest room needs some maintenance I mean its
Click here to view more comments
Name: S***** V******
Date: 2024-05-13 13:49:28
Rating: 5
Comment: Very easy to navigate.
Name: I***** S*******
Date: 2024-05-01 20:25:42
Rating: 5
Comment: I was more than satisfied with the customer service. They were able to check me in ahead of schedule. And on Monday morning, the busiest time. When everyones returning their vehicles, they were very prompt and organize. I highly recommend the enterprise rent a car in Monterey Park.
Name: A***** G****
Date: 2024-03-18 14:24:43
Rating: 5
Comment: It’s was a great experience .. the gentle men tht help me was awesome picked me up n drop me off no hassle thnk u
Name: D**** M****
Date: 2024-03-14 21:59:09
Rating: 4
Comment: Enterprise is a reasonable priced rental car agency and are always eager to please their clients. The only issue is that 20 percent of the time I do not get the vehicle I reserve.
Name: K**** D******
Date: 2024-03-05 10:37:44
Rating: 3
Comment: The service was good. They did take a while to get me a car but I understand that because it was busy. The only problem I had was that the interior of the car was pretty dirty, the cloth seats were stained and it had a weird unpleasant smell inside. I really wouldnt have mind if they took a little more time in cleaning the seats. I planned on using the car more but I couldnt really tolerate the smell and I only drove 21 miles on the car. I was given a credit of $30 but now I know next time I will try to push for a cleaner car because at the end of the day Im also paying for quality service.
Name: T**** T***** A*****
Date: 2024-03-04 21:31:02
Rating: 4
Comment: Great serviceOffers different payment methods that makes it possible and easy to rent a car .
Name: N******* R*****
Date: 2024-02-17 18:41:33
Rating: 1
Comment: I was treated like a second class customer even though my company and I have long standing relationships with enterprise.I was renting a company vehicle and I was treated with suspicion at multiple points throughout the process. Several other customers were helped in front of me.It was smelly in the small waiting room where they kept me with many other people for a long time while they helped them in front of me and kept me waiting for unknown confirmation processes that no other enterprise location has asked me for.
Name: J***** C******
Date: 2024-02-05 20:12:47
Rating: 5
Comment: I like how it is so easy to pick up a rental car and go. Plus this place was kind enough to pick me from and drop me off at the auto shop that did work on my truck.
Name: c********** b******
Date: 2024-01-10 23:27:01
Rating: 3
Comment: Need a car? go to this place.just go to the bank first.
Name: J**** M******
Date: 2023-12-08 23:33:09
Rating: 5
Comment: Shoutout to Rudy for his help, easy and straightforward experience
Name: V****** B******
Date: 2023-11-29 18:40:39
Rating: 5
Comment: Joseph was awesome. I rented an SUV and while waiting for it to be washed and dried, he let me know what else was already available and showed me a minivan that surpassed my needs. While the SUV would have been great, the ride height was not idea for my elderly passengers. The minivan with its big sliding doors and easy access made it so my passengers had an easier time with the rental than all vehicles my family owns while also having the needed cargo capacity of an SUV.Joseph - thank you for the suggestion and showing me all the features on the van. I liked the vehicle so much I am considering buying myself a minivan.
Name: d**** m*
Date: 2023-11-24 23:18:50
Rating: 5
Comment: Excellent service!! Fast and easy ready for me to go. Love this place . Thank you EVER for your service.
Name: M***** V
Date: 2023-11-08 18:19:46
Rating: 4
Comment: A little disappointed that the vehicle we had requested was not available when we went to pick it up despite having received a confirmation. We ended up with a larger vehicle at a $10/day surcharge although that was reduced from $25/day. Is this an upsell technique? Stephanie was very courteous and helpful and did try to find a smaller vehicle for us at other lots.
Name: S***** O****
Date: 2023-10-18 12:49:21
Rating: 5
Comment: Excellent customer service.I highly recommend the Monterey Park location.
Name: e**** l****
Date: 2023-09-28 03:27:10
Rating: 4
Comment: They always have the vehicle I reserve. I rent a vehicle about every three months
Name: B**** B****** J*
Date: 2023-09-26 06:04:28
Rating: 5
Comment: Great service. No waiting and had a good choice of different options .
Name: H***** T**
Date: 2023-09-13 16:48:49
Rating: 5
Comment: The Monterey Park local office was very helpful, especially employees Nick and Rudy.
Name: C******* M*****
Date: 2023-08-29 18:09:06
Rating: 5
Comment: Montebello office wasnt as pleasant and speedy as the Alhambra office. Alhambra office had more employees that looked like they were actually hustling to help customers. Montebello office gave me a car that needed maintenance that I had to return which was an inconvenience however, Alhambra office I believe the gentleman name was Diego who made it all good. Also, I was quoted one price and came out to more when I returned.
Name: S*******
Date: 2023-08-24 18:45:14
Rating: 5
Comment: Super fast service, quick pain free car swap. No extra motions definitely recommend this place.
Name: M******* M*********
Date: 2023-08-10 01:05:03
Rating: 5
Comment: Great service. Very professional. Quick in and out getting rental car.
Name: s*** D***
Date: 2023-07-14 16:13:26
Rating: 5
Comment: Update 7/14/23: Joseph was a pleasure to rent from. The staff were all on point, helpful and professional. Highly recommended!Prior review: Easy and quick check out/in. The staff were all attentive, helpful and friendly. Fair price. Great car. Couldnt have asked for more. Thanks guys!!!
Name: R***** V******
Date: 2023-07-01 02:59:17
Rating: 5
Comment: Great staff. Patient hard workers. They all deserve good raises..
Name: M***** G*****
Date: 2023-06-28 13:06:07
Rating: 5
Comment: I absolutely love this location. Customer service is great. Highly recommend.
Name: V***** S******
Date: 2023-06-21 14:34:29
Rating: 5
Comment: It is easy to reserve a car, the prices for a budget car are within my means and the service is usually quick.
Name: D***** M******
Date: 2023-06-16 23:58:00
Rating: 1
Comment: Made a revervation with several days of anticipation, a day before my trip I received a text saying they will be not able to fulfill my reservation. Very disappointed and sad that they didn’t care about my plans.
Name: a***** a******
Date: 2023-04-19 18:06:39
Rating: 2
Comment: When I picked up the van it was dirty the tags were expired and there was left over trash in the van. I didnt realize the tags until after leaving Enterprise.That was unfortunate bc I was pulled over due to your guys lack of attention. Regardless if the tags are current I should have never experienced this. The manager on site took care of me there was nothing wrong with the servic we received from your team just sad you guys dont show pride in your vehicles.
Name: G***** P*****
Date: 2023-04-06 02:54:48
Rating: 1
Comment: Poor customer service, had to stand around for 15 min. I was told i was going to be picked up and no one showed, end up taking uber.tried calling to see if I can get car seat no one answer the phone..
Name: S**** T
Date: 2023-02-25 04:24:01
Rating: 5
Comment: I rented a one-way car from San Diego and was supposed to return it in downtown L.A., but with the unseasonable storm and horrible traffic, I was going to miss my 24 hour deadline...without notice, i stopped in to this location right before closing and they were such a great help! So kind and understanding. And even helped lower my costs. I was so impressed and appreciative.
Name: D**** T***
Date: 2023-02-23 16:54:17
Rating: 5
Comment: My rep, Ashley Solis was very helpful and accommodating. They did not have the requested rental at this location and Ashley drove me to another location to get what I needed. We had great conversation and was quick with the process.
Name: J***** A******
Date: 2023-02-13 17:50:53
Rating: 5
Comment: Great service cool people every time thats the spot great prices thank you Ashley for the great service I definitely go back
Name: T M****
Date: 2023-02-10 13:26:17
Rating: 2
Comment: Disappointed, my first choice made thru app confirmed, was Not there,upgrade was not. Vehicle was faulty ( front windshield stripping came loose while driving,had to rigged it,2 different sets of tires,Speakers cracking,trashed,rattling noises inside 2021 infinity QX50 black with water spots all over. Again an Irritating Trip! If Nobody is checking Vehicles thoroughly, how can U sell Luxury items that Are Not?
Name: J****** P
Date: 2023-01-14 21:13:09
Rating: 5
Comment: Its been a couple years since Ive used Enterprise I actually rented a vehicle for a straight one year and a half,although Ive been using Montebello / Monterey Park Enterprise for over 20 years, theyre the only car rental I go to, good clean reliable vehicles and theyre always willing to give you the best deal they can and dont forget to sign up for the rewards program the points can add up and get you free rentals Ive took advantage of that numerous times I highly recommend Montebello / Monterey Park Enterprise car rental
Name: M** T*******
Date: 2023-01-12 17:34:40
Rating: 5
Comment: Really good customer service. Will definitely rent another vehicle from this location.
Name: L* L**
Date: 2023-01-11 07:30:40
Rating: 5
Comment: Very good service, we always trust renting from this Enterprise location.
Name: G***** G*******
Date: 2022-12-19 06:00:18
Rating: 5
Comment: Always a great experience. Very nice personnel. Curteous staff.
Name: J**** H********
Date: 2022-12-02 17:41:21
Rating: 5
Comment: Was assisted by someone who was very helpful. Again, help was awesome! Young lady was very helpful
Name: S****** Y**********
Date: 2022-11-30 16:41:00
Rating: 5
Comment: Good service by the representative at Monterey park office.
Name: A***** T*****
Date: 2022-11-15 22:51:25
Rating: 2
Comment: Asked for pickup. No one showed. Called and they stated no one logged the request.Got to place and got their last vehicle on lot they said, told lucky no one showed before us and took it.Love national dispise enterprise, two companies under same umbrella but totally different customer service experience nearly every time
Name: J**** A
Date: 2022-09-10 20:55:47
Rating: 5
Comment: First of all customer service was outstanding at the Monterey Park office Richard was one of the best website ever spoken to and made sure that I got taken care of when I walked in the door and then there was another gentleman Im sorry I didnt catch his name he checked me out for my car on the return excellent service keep up the good work in a prize in Monterey Park I will return again probably in January
Name: h**************
Date: 2022-09-01 22:54:20
Rating: 4
Comment: Very helpful. Quick and to the point. No muss, no fuss!
Name: M***** R***** (*****
Date: 2022-08-31 21:14:41
Rating: 4
Comment: Rented a car here, its very small and has a very limited variety of cars to rent. Amy kept trying to upgrade my rental but I had to pay more. You have to wait outside and talk outside instead of going in and its hard to hear because of the freeway across the street but when I returned the car Julio is just the best. Such a friendly employee.
Name: g*** r***
Date: 2022-08-31 17:04:41
Rating: 5
Comment: Emily was able to get me the best deal. I got a great SUV. Its well kept. Nice and clean.
Name: T**
Date: 2022-08-16 19:13:09
Rating: 1
Comment: Reserved a Standard SUV online and when I arrived to the Monterey Park/Montebello Location, they tried telling me that it was against policy for under 25 to get the car. Slow service and not much priority was given to help. Car was dirty and uncleaned, overall disappointed with this experience. I followed up with the branch manager and seems like nothing was done.
Name: P******* N***
Date: 2022-08-10 18:54:09
Rating: 5
Comment: The service here is great! I called to see if I can adjust the pick up time of the rental by a few hours and Jacky, the representative, was amazing. The modification was simple. I was afraid I was going to get charged more but Jacky clearly explained the charges and how its broken down by time. The pick up was slower than expected on a Thursday afternoon, but drop off was smooth. In and out of the rental location in less than 15 mins. I have to applaud the customer service in this place. Jacky was welcoming and provided high quality customer service.
Name: V***** B********
Date: 2022-07-25 15:59:48
Rating: 1
Comment: Been waiting for 1 hr to get my rental today service was not good as i type this i am still waiting !!! Now its monday returning car rental and there is like 20 people waiting sales people are just standing inside terrible !!!! It gets better just retuned car and asked for shuttle ride back response was sorry shuttle starts at 10am so now i am walking home great !!
Name: s*** t*****
Date: 2022-07-17 00:05:54
Rating: 1
Comment: The worst real customer service I will not recommend anyone to try this branc
Name: M** P
Date: 2022-06-13 19:27:15
Rating: 5
Comment: Quick, efficient. Thanks to Jose, Carlos, Emily, and other people I have forgotten. Team is awesome and helped me save money too! Love it
Name: v***** g*****
Date: 2022-06-08 14:27:19
Rating: 4
Comment: The car that was a great car and the service provided by Emily was amazing. Only reason I didn’t rate this a full 5 was because the person before me probably took the car off-roading and got a bunch of fine dirt in most of the molds of the car. Therefor anytime the car was wet or washed it would end up getting as dirty again due to the dirt stuck in the molds and windows. And the car needed an oil change from the moment I picked it up. But other than that enterprise went above and beyond to service my needs to the best of their ability
Name: E**** V*****************
Date: 2022-04-07 22:32:55
Rating: 5
Comment: Enjoyed my first experience at enterprise, everything went great from check out to check in. Was recognized that I was there early and prioritized me first. Staff was great and enjoyed renting from Enterprise.
Name: A****** C******
Date: 2022-04-05 22:23:52
Rating: 1
Comment: Waiting for more then 2 hours and I even called in advance ridiculous Emily was kinda nice the only good thing about it and the guy who pick me up 2 hours later but he try with a good conversation at least
Name: D A
Date: 2022-03-15 22:01:28
Rating: 1
Comment: MAKE SURE YOU BRING $150FOR THE DEPOSIT,THESE PEOPLENEED TRAINING. COME TO FIND OUTWHEN IM ALREADY HERE,NO COMMON SENSE HEREMAYBE TELL THE CUSTOMERBEFORE THEY SHOW UP.IM JUST SAYING.HOPEFULLY HEADQUARTERS READSTHIS!!!!!!!!!!!!!!!!!!!! 👎
Name: K**** P***
Date: 2022-02-23 19:56:51
Rating: 1
Comment: Scheduled a 10:30 pick up. Called and they said the driver is 20 minutes out. After 45 mins, called again and they said it was traffic. I had to push them to contact the driver for an update. They said 10 mins. It is now 1:30 after the scheduled pick up time and nobody is picking me up.
Name: D***** A******
Date: 2022-02-07 01:18:12
Rating: 1
Comment: My experience with Enterprise Rent-A-Car in Montebello/Monterey Park branch is poor due to the car needing a oil change & the car was making clacking sound when braking to a complete stop. The customer service was great in the beginning but it was poor when I need a personal item that I left the rental but they lack communication to keep me inform of retrieving my personal item.On Jan. 21st, 2022: Enterprise Rental had replied to my review saying they will someone contact me about my customer service that I received.On Jan. 27th, 2022: I still didnt receive any communication from Enterprise Rental about my experience & sent another email. They replied that someone for sure will contact me.Feb. 6th, 2022: No reply to this day. Enterprise Rental doesnt care about the renters safety or their business with them.
Name: P******* L****
Date: 2022-01-05 17:22:57
Rating: 1
Comment: They rent vehicles with expired registration, and when you call as they police tell you to they try to say well how do I know what you got pulled over for. Well I was at a red light and had two people in the vehicle. Did I mention I was four hours away as well. Then lied in the phone about the registration too. No accountability. I’ll update when corporate responds. Use to be great service and vehicles. Now they’re dirty cars with issues. Two rentals in a row and they don’t take the reporting issue less than a month a part with good customer service. Thankful police didn’t impound vehicle. Sad. Be careful.
Name: e*** i******
Date: 2021-11-09 22:16:47
Rating: 5
Comment: Cristian Solano was a true professional with my car rental. He went above & beyond to ensure that I had an excellent experience with my car rental at the Monterey Park location. His service & attention to details was impressive, so I would definitely rent again soon. Superb customer service, Cristian...keep up your awesome work ethic.
Name: N**** Q*******
Date: 2021-11-05 02:07:43
Rating: 5
Comment: Great customer service. But Jonathan was who help me. And he was awesome.
Name: R***** A****
Date: 2021-10-24 02:20:51
Rating: 4
Comment: Small place have to sit outside to get help, but is helpful and get the job done.
Name: F**** H********
Date: 2021-10-06 16:21:07
Rating: 1
Comment: Worst Enterprise. I hate leaving bad reviews Im the time of person that tips 20% even when I get bad service. At this enterprise branch They only know how to do the bare minimum. They try to charge you extra. They make you make reservations online if you walk in and then they dont have the car you reserved online. Customer service lacks. Long wait time when there is only one customer ahead of you. Ive been to this location at least 6 times and there is always an issue. The Enterprise on south Brand in Glendale is 5 stars.
Name: f******** B*******
Date: 2021-08-27 18:42:17
Rating: 5
Comment: Overall a nice experience, although they were short on personnel, I believe they gave me a good service, they gave me plenty of options and were thoroughly explaining coverage and policies, hope when I return the car have the same treatment
PhotoPhoto
Name: t********
Date: 2021-08-03 19:43:01
Rating: 4
Comment: Had no problems and was quick check in and out..
Name: N*** H******
Date: 2021-08-02 20:14:05
Rating: 5
Comment: Great. I was attended right away even though my reservation was at 1pm, I was in and out.
Name: t****** l****
Date: 2021-07-30 04:48:00
Rating: 5
Comment: I am always met with smiles and good attitudes. They always genuinely wish me to be safe or enjoy my trip.
Name: S***** Z******
Date: 2021-05-26 21:17:37
Rating: 4
Comment: My wife and I always go to Enterprise rent a car for vacations and family come to visit.. Their prices are great and service is amazing and personal are friendly thats why we like to go Enterprise.
PhotoPhoto
Name: L*** A*******
Date: 2021-05-19 22:01:11
Rating: 1
Comment: Revision: Was very disappointed, car was dirty. Representative seemed more money driven than anything. Reservation, was for a small car, ironically they had no small cars and I had to pay an upgrade fee. Very disappointed.Everyone at Enterprise is friendly and helpful. They make renting a car easy and convenient. Juan the manager is always there to answer questions or assist when needed. Location is easy to find and they have several vehicles to chose from, although I recommend a reservation to get the vehicle you want.
Name: J******* I***** (*****
Date: 2021-05-12 13:52:54
Rating: 5
Comment: Never thought renting a car was so easy I literally pulled up gave my ID my license my debit card showed me to the car and that was it Im for sure renting with Enterprise again next time and they have a selection of nice cars and trucks.
Name: G***** G*******
Date: 2021-05-07 17:23:17
Rating: 5
Comment: As always service with a smile. Very courteous. Efficient.
Name: V****** O*****
Date: 2021-04-06 02:40:51
Rating: 5
Comment: Costumer Service it great..i always have a great experience when I rent here thanks enterprise and employees
Name: A**** D********
Date: 2021-02-11 17:52:17
Rating: 5
Comment: Quick and easy! They took all the proper precautions even wearing two masks!
Name: E****
Date: 2021-01-29 04:51:24
Rating: 5
Comment: Great service and friendly staff. Kudos to Ariana for her assistance, thank you.
Name: A***** H********
Date: 2021-01-05 20:59:06
Rating: 1
Comment: Seriously Terrible ExperienceLet me start off by saying I have rented a lot with enterprise (Gold member), In different cities and states. This location along with the Pico Rivera location are by far the WORST I have ever been to.My experience started off poorly when the Van I picked up was dirty (No Clean Pledge, No Steering cover like at literally every other location) I mentioned this to the agent helping and she shrugged and said it was cleaned. Upon entering the vehicle not only was it still visibly dirty but it had a terrible smell. I mentioned this again and she just said sorry, Im not sure but it was just cleaned... Why not sinply go clean the vehicle again I was in NO rush. I took the vehicle out of necessity and cleaned it at my home with my own products. I went back to start another rental, in which I was given an SUV once again uncleaned and this time the man helping me stated there was nothing they could do about it, seriously? NOTHING? Again I took it out of necessity. In my final rental I started (3 new rentals at this point over span of 2 weeks at same location) I was given a PickUp Truck, Again NO pledge, no cover, and DIRTY. This would not have been acceptable Pre Pandemic and it DEFINITELY is not acceptable during the pandemic!They did not make me feel safe nor cared for! I Reached out to the CARE team who informed me the Regional would reach out to me and I guess The REGIONAL does NOT CARE because I have yet to be contacted!Seriously lf you want rude service along with a dirty vehicle, then by all means this is the place! I rarely write bad reviews and give the benefit of the doubt but this place was just beyond terrible! Will never ever return to this location, Guess Ill need to branch out to surrounding cities to get a better experience.
Name: S**** M
Date: 2021-01-05 17:41:37
Rating: 5
Comment: So far I’m impressed with this location. Eddie’s friendly demeanor over the phone was pleasant. Also, thanks for confirming my reservation.
Name: A**** J**
Date: 2020-12-16 22:31:01
Rating: 2
Comment: Always understaffed, the staff are so busy they move you through like cattle, expect 20-30 min, they no longer give discounts, very corporate environment, feels like a publicity traded company
Name: A**** O*****
Date: 2020-12-04 05:57:10
Rating: 5
Comment: Very friendly and professional. They did not have the car that we were requested but they upgraded us to a nicer vehicle. We will definitely be back to use their services again.
Name: A** S****
Date: 2020-11-24 16:58:27
Rating: 5
Comment: Great friendly professional service. I will go back in the near future.
Name: S***** R******
Date: 2020-11-03 19:17:03
Rating: 5
Comment: Very friendly and helpful. The whole process took less than 20 minutes.
Name: �
Date: 2020-11-01 20:26:10
Rating: 5
Comment: Ms.Saheidy went the extra mile to help me . Which I really appreciate it will come back to rent a car because of the great service.
Name: R**** R***
Date: 2020-10-16 16:04:59
Rating: 5
Comment: The enterprise staff are very Professional and pleasant to deal with. They care for their customers and work very hard to satisfy our needs. I highly recommend Enterprise rental car and i will do business again with them in the near future.
Name: C***** D* L** S*****
Date: 2020-10-13 14:20:41
Rating: 5
Comment: Great variety of vehicles, friendly staff, great customer service, good prices. My experience with them was great. 2 thumbs up.
Name: n***** y****
Date: 2020-10-09 13:51:08
Rating: 5
Comment: Excellent Customer service skills from the moment they pick me up at the auto shop to rent my car until I had to return the vehicle. The staff was very friendly and work hard to make sure their customers were safe and in good standing.
Name: A****** R***
Date: 2020-10-03 19:44:38
Rating: 5
Comment: Good inventory cold beer good customer service!good prices.
Name: v******* t*****
Date: 2020-09-16 02:33:47
Rating: 1
Comment: Not well at allThe person at Enterprise called me four times today about the rental and I had already spoke with them earlier todayI was very upset with Enterprise this time aroundI would not recommend this Enterprise at all to my friiend
Name: R******* S******
Date: 2020-09-11 16:11:53
Rating: 5
Comment: It was a very hot day and the Enterprise staff at Monterey Park office were polite and helped us all get our rentals and on our way. They were great.
Name: A**** H*****
Date: 2020-08-24 23:48:32
Rating: 5
Comment: Friendly staff, awesome infinity XQ80!
Photo
Name: P**** V****
Date: 2020-08-21 01:30:05
Rating: 2
Comment: Usually Im very satisfied. They didnt have the make I reserved, but no one called me to let me know. I left without a vehicle.
Name: R***** B****
Date: 2020-08-17 15:13:41
Rating: 5
Comment: Vehicle requested was ready and available. Staff was attentive and processed the check out/in quickly.
Name: D*** F********
Date: 2020-08-13 19:02:56
Rating: 5
Comment: Staff was friendly and helpful. Thanks to Carlos and Tom Holper for their help. Ill definitely rent from this location again. I was in and out in 20 minutes.
Name: S***** R****
Date: 2020-08-12 15:56:32
Rating: 5
Comment: On time, reliable and they had the car cleaned and disinfected when we picked it up, thank you!
Name: D***** V******
Date: 2020-08-10 18:31:20
Rating: 3
Comment: I arrived at the store location prior to its opening so I was the first in line. Customer service personnel and their interaction was pleasant but the overall service in acquiring a vehicle was a comedy of errors i.e. the location did not have a vehicle type I had ordered over a week earlier in my reservation, they tried to place me into a sedan (I had ordered a compact SUV) they ten said they did not have the vehicle I reserved and asked if they could upgrade me to a full size SUV, I agreed and then multiple people began running around and they told me they could not find the keys. After waiting to see what they did next they came to me and said a vehicle was coming from another location and to wait. 45 minutes later a vehicle arrived, the individual handling this transaction gave me the quick speech, handed me the keys and made a point of telling me that no animals were allowed in the vehicle because Enterprise went through a vigorous cleaning and if they had to do a deep cleaning for pet hair I would be charged $75 additional. well when I got home and folded down the seats to load some boxes there was white dog hair on the back of the seats (so much for the vigorous cleaning).The vehicle was new and performed satisfactorily for its class.When I returned the vehicle (First one there again) there was a wait and when I asked if I could get a ride home (1/2 a mile) the staff member told me I would have to wait, when I asked how long she said she didnt know, I said if I walked home it would take me 15-20 minutes and if it took longer that 5 minutes I would start walking. immediately the store Manager came out to give me a ride home, I assume he heard I was not happy with the service on the way he asked what my concerns were and after I told him it was the customer service he said What can I do so you will give us a 5 rating I asked like what for example and he responded with a future upgrade I said thank you but no thank you (How about something now rather than the future which who knows may never come to pass). My rental was over $230 dollars for 3 days which included $60+ in insurance.I have rented a vehicles from your organization several times before and I have never been frustrated with your personnels customer service and planning before, I have never rented from this location prior.If I can make suggestions 1. Have the inventory on had for your current reservations, 2 Customer service should be organized and deal with clients one at a time not multiple clients at the same time and appear that you dont know what to do next and 3. Most importantly do not make assumptions or Lie to clients because they will not trust you moving forward.As I previously stated the vehicle was satisfactory for its class, if I could have rated this survey as a 2.5 I would have, hence the 3.0Thank you for the time to comment on your service I hope you appreciate the comments/suggestions and the time and frustration I felt reliving the experience.
Name: L** C********
Date: 2020-08-08 06:28:16
Rating: 5
Comment: Thank you Polly for making my experience great at enterprise. You were super nice informative and very patient. The deals you have are the best. I will definitely be coming back and referring friends and family over to you.-not sure if I spelled your name right sorry😛
Name: M**** M******
Date: 2020-07-31 19:17:20
Rating: 2
Comment: I usually have a good experience with Enterprise. But, they changed the people and I wasnt happy with my service at all! I had to wait outside in the heat for them to bring my car. Then, when I returned it they wouldnt give me a ride home until I spoke to another person and he said he would....very unorganized!!
Name: r***** c*******
Date: 2020-07-15 15:46:37
Rating: 2
Comment: I recently rented a car from enterprise kept it for 7days, but tried taking the car back the evening before . The asst manager told me that I would be paying the full 7days, to keep it till the following day and since I had returned the car early the only refund I would receive is for the insurance I was paying on the car which was around $40 . It was close to closing and she said if I just bring the car in the morning that she would still refund the full day of insurance charge. When I mentioned this while returning the car I was told I had the car the full length of the contract so I will stillPay that insurance even though I was told by the asst. manager she would waiver the fee .THAT WAS A FLAT OUT LIE! I will not be giving enterprise rent a car in Monterey Park off Pomona blvd. My business again ! No integrity!
Name: C* S**** (*****
Date: 2020-07-11 19:19:08
Rating: 5
Comment: Great, service. ! This location complies with safety health regulations . Ask for Juan Carlos 👍🚗🚙
Name: D***** G*****
Date: 2020-07-01 21:23:41
Rating: 5
Comment: Always quick and easy, clean cars and friendly customer service
Name: B********* R********
Date: 2020-06-25 16:22:01
Rating: 5
Comment: Enterprise makes it easy to come back and rent a vehicle. The only issue i had was i reserved a vehicle about a month in advance. I completely understand with the whole Covid going on that they had to close the branch i am closest too. The issue was when I reserved the vehicle the email stated I would be receiving a call a few/couple days before my reservation date to to verify. Well couple days before i havent received anything. Now if the branch I was going through was open i probably would have been ok with out the phone call acknowledging my reservation. Got to the one in Pico Rivera and read the sign its closed etc. I called the number and was informed i would have to go to Monterey Park. Just a simple phone call or email with that information would have been good. A heads up that one location is closed. Other than that Ill continue to rent vehicles from Enterprise. The vehicle was clean. They have good prices.
Name: C**** D*******
Date: 2020-06-23 17:36:25
Rating: 5
Comment: Enterprise dropped off and picked up the rental at the body shop where my vehicle was being worked on. Made the experience of renting a vehicle very easy.
Name: G******* M******
Date: 2020-06-09 00:51:50
Rating: 5
Comment: Employees are nice. didnt take long to rent a car....
Name: A***** J******
Date: 2020-06-04 18:22:05
Rating: 3
Comment: Well to start, the system sent me to the regular site, but it was closed down due to Covid-19, the service was great when I picked the car up, but on the return the agent said I went over on my 300 weekend miles which was so far from the truth! I live in Downey and only used the car to and from Palmdale....the most 150 ish miles? Give or take but for sure not 300 or close
Name: V***** B******
Date: 2020-05-02 16:41:29
Rating: 2
Comment: Communication during the Covid era is of upmost importance. I needed a rental for a family emergency. Booked last night at Downey Enterprise location for 8am. Arrive at Downey and see that it is closed and sends me to Monterey Park. Arrive at Monterey Park and they tell me they have a car available until 10:30am and that my reservation was actually sent to Cerritos. Made it sound like it was my fault since i booked so late as they are supposed to verify the reservation but were obviously closed. I get that, but it is now 9:35am and they have yet to call/email me to confirm anything. Anywhose, work on communicating that information with customers. Also, rent with AVIS/Budget they are cheaper. Although their current hours of operation are limited, which is why I decided to try Enterprise in the first place.
Name: E*** N*********
Date: 2020-03-10 17:57:55
Rating: 4
Comment: People were nice and helpful. My guy was not clear when he said there was a $200 deposit. When I was growing up, deposit meant money was spent up front off of your total amount not added on as extra cash.
Name: A** �***** M***** M********
Date: 2020-02-11 01:06:04
Rating: 5
Comment: Only place to rent good cars for a fair price and excellent service and no issues whatsoever always a smooth process like it should be
Name: C**** M*****
Date: 2020-02-01 18:00:52
Rating: 5
Comment: Manager two thumbs up. Also, great friendly driver. Very professionals.
Name: J*** M***
Date: 2020-01-27 19:00:40
Rating: 5
Comment: It was great very friendly customer servicethis is my favorite rental agency
Name: A***** M*****
Date: 2020-01-25 13:25:23
Rating: 5
Comment: I went during the week and it was fast in and out thanks best experience ever
Name: J***** C*****
Date: 2020-01-24 20:23:31
Rating: 4
Comment: Great customer service. The boys are very friendly & welcoming.
Name: J***** M*****
Date: 2020-01-16 04:29:52
Rating: 5
Comment: I rented a midsize vehicle from Enterprise Rent-A-Car in Monterey Park during the Christmas-New Year holidays. My rental process was smooth, quick and my car was in mint condition, interior and exterior. The price of the rental was also very good. I did a on-line search for best rates and Enterprise took it! Also, create a on-line account and you can get points for rentals and use those points when you have earned enough and use them on your rental.
Name: G*****
Date: 2020-01-14 19:54:27
Rating: 3
Comment: Booked the day before a Cadillac XTS which falls under luxury category. Arrived the next day at the location only to be told they didnt have a luxury car on site and that if I wanted a luxury car Id need to book at least 24hrs in advance . Now I understand if I was booking a Tesla or Mercedes CL500 theyd have to borrow them from a different branch as these cars fall under elite category but even luxury class isnt available at your branch? When you book luxury class online it doesnt mention anything about a minimum time to book. Its the second time Enterprise does that to me. So enterprise : If you dont have even a luxury car on site then dont offer it online or at least state on your web site that even luxury as well as elite require a minimum time to book before the check out date. Communication is everything...!!!!
Name: D****** A*******
Date: 2020-01-14 00:26:51
Rating: 5
Comment: It was a good drive from la to vegas n back. Great customer service 🤗
Name: A***** I****
Date: 2020-01-06 20:52:19
Rating: 5
Comment: My rental for the 15 passenger van was not ready at the assigned time, but the friendly staff gave me a discount and didnt give up on finding me an alternative van from a different Enterprise branch. Another thing I really appreciated was the pick up and drop off services they provide - thanks Carol, youre a cool person and a safe driver. I highly recommend Enterprise, and this specific branch in Monterey Park really works hard and works fast for you! 👍
Name: L****** M*******
Date: 2020-01-03 07:36:01
Rating: 5
Comment: Great rates many options to choose from friendly staff. Service was excellent helpful patient and understanding. Would definitely be going back.
Name: R***** C******
Date: 2019-12-31 14:57:30
Rating: 5
Comment: Ive rented vehicles at this location on several occasions. (Monterey Park, CA - Pomona Blvd. ) My experience has always been 1st rate. Even when they are overwhelmed with customers at very busy times, the staff will always recognize a person who has just arrived, and assures them that they will give them attention as soon as possible. They are courteous and professional in their manner. Further they have gone out of their way to provide excellent service when it comes to getting you into a rental vehicle that suits your needs. I highly recommend Enterprise as a company, and this location in particular.
Name: H******** S*******
Date: 2019-12-01 05:52:55
Rating: 5
Comment: I love going in rent Enterprise because I had an accident not a car accident I just thought that the car was breaking down and the next time I went with them they gave me a discount
Name: D**** E****
Date: 2019-11-29 23:55:46
Rating: 5
Comment: The inventory is great. The staff is top notch, they go the extra mile for you! Customer service is their entire focus.
Name: g***** v*******
Date: 2019-11-29 00:27:53
Rating: 1
Comment: This is a negative review about this place that has a contract with ace collision center, owned by mr. Vicente that rents cars to customers with lies that the car policy will pay and is not true Enterprise de Monterrey makes contracts with this bodyshop of mr. Vicente and take the responsibility away in saying that someone has to charge and charge the customers card not from the ace collision center. 2 months ago I was charged $ 735. 20 for 4 weeks for a car that Mr. Vicente rented. When I call to get my money back they tell me they have problems with this bodyshop because they dont get paid then why do they still rent cars?Esta es una reseña negativa sobre este lugar que tienen contrato con ace collision center, propiedad del sr. Vicente que le rentan carros alos cliente con mentiras que la póliza del carro lo va a pagar y no es cierto Enterprise de Monterrey hace contratos con este bodyshop del sr. Vicente y se quitan la responsabilidad en decir que a alguien tienen que cobrar y cobran ala tarjeta del cliente no del ace collision center . Hace 2 meses me hicieron el cobro de $ 735. 20 por 4 semanas por un carro que el señor Vicente rento . Cuando llame para que me devuelva mi dinero ellos me dicen que tienen problemas con este bodyshop por que no les pagan entonces por que siguen rentando carros ??
Name: G****** G*****
Date: 2019-11-02 17:46:48
Rating: 1
Comment: Horrible service, I called at 9 am on the day of my reservation to confirm I was picking up, once there I was once again assured I would be able to pay with credit and/or debit card. Once there as I’m doing the process the lady helping me out told me I couldn’t rent a car because she needed validation of my address, mind you I had shown her my driver’s license and she had put it in her system.
Name: E**** T*****
Date: 2019-10-24 00:21:08
Rating: 5
Comment: The customer service and the help provided by the enterprise team at the Montebello location was phenomenal. From pick up to drop off, everything went smoothly and it was all thanks to the help of the representative that took her time with me on every detail with me.
Name: N***** A******
Date: 2019-10-03 15:24:48
Rating: 5
Comment: Been here several times, and will continue to come here.The staff here is amazing! Jennys customer service Is excellent. Sergio is a nice guy, and the young lady that gvs rides is awesome, she is always nice and on time.
Name: C******** R***
Date: 2019-09-29 15:46:30
Rating: 5
Comment: Great service. Had an issue with my credit card, but they allowed me to fix it over the phone and I was on my way. Really nice, professional staff. Thank you Sergio, for the ride home. 😁
Name: A****** M****** J****
Date: 2019-09-05 07:53:26
Rating: 4
Comment: I rent Dodge Caravan (6 seater) for 17 days. Except long time waiting for getting car, the staff are helpful...
Name: J******* R********
Date: 2019-09-04 01:20:01
Rating: 1
Comment: Horrible experience with them I was due to be picked up from another car rental place at 5:30 and they were over 30 minutes late I automatically called them once the car was 10 minutes late to pick me up. I had to scramble at the last minute to find another car rental place and to get an Uber to take me to the other car rental place. I have used Enterprise other Enterprises several times but this one was horrible I would never ever recommend this to anybody not even to my enemy.
Name: M****** L******
Date: 2019-08-30 15:23:08
Rating: 5
Comment: I have had nothing but good things from Enterprise and that helps me to be more than just a customer.
Name: A*** A*******
Date: 2019-08-15 15:50:11
Rating: 1
Comment: I am giving this rental a very low rating because the truck we rented had a very, very strong cigarette smoke smell inside. We drove the truck to Las Vegas, and unfortunately, because of the heat, the smell was very strong and gross. I really do believe the person who rented it before us definitely smoked in the car. Its a shame because it is such a beautiful truck. I called the branch to let them know and I also sent a text to the Branch Manager - to let him know about the cigarette smell. But, he did not respond to my text. I am a loyal enterprise car rental and this is the first time I have to give my experience a low rating. Thank you.
Name: R***** L****
Date: 2019-08-15 01:40:18
Rating: 5
Comment: This is my second time going there, but they are pretty quick with their service. They have a large selection of vehicles, and they do get pretty busy as well.
Name: S***** R******
Date: 2019-07-19 21:42:13
Rating: 1
Comment: I was able to schedule a last minute reservation over the phone but once at the store there were no cars available for me. Very unprofessional and complete waste of my time. Unacceptable. Im very disappointed.
Name: J***** Y****
Date: 2019-06-25 14:20:24
Rating: 5
Comment: Quick service and fantastic help when rental car had an issue. They were able to swap it out really quick and get is going for the rest of the week!
Name: m**** f*****
Date: 2019-06-10 21:38:48
Rating: 5
Comment: Every time my family or my self needs a rental they make it happen! They have always been very nice and welcoming...they answer all my questions and they have a different variety of cars...big vans for big groups or a small car for a get away as a couple. Totally recommend them...👍😊
Name: l*** j******
Date: 2019-05-31 17:36:21
Rating: 1
Comment: Got picked up by driver, he offered back seat to me Cuz I have service dogs...more room... I SAID WELL thats like driving miss daisy... ok I got in back seat. He Drove through school zones I asked the driver, Isnt schools speed limit 25mph? he replied between 6am and 8am I think Im not sure ..??? HE NEEDS TO KNOW. Lollie was great going over the car and explaining options. Left very content and assured about rental.David was professional, I assured him the car seats will be covered due to traveling pets.
Name: R*** V****
Date: 2019-05-31 05:12:57
Rating: 4
Comment: Only bad part was car was not available, even with a month reservation, but they upgraded the car.
Name: J*** S****
Date: 2019-05-14 12:54:47
Rating: 3
Comment: The only improvement I recommend is the lost and found. Cars are inspected inside and out before the car is released and returned. Not sure how a jacket I left in the back seat the pervious would get lost. I remember while waiting to be helped a customer walking in and looking for a hat he had left in his rental. This is also part of customer service and the only reason I will not do business at this location again.
Name: M*** D**
Date: 2019-05-10 03:57:08
Rating: 5
Comment: They were really patient and helpful with my 76 year old mother. They found her a car she was comfortable with while her car was being repaired.
Name: C******* M******
Date: 2019-04-28 00:27:46
Rating: 1
Comment: Worse car rental experience trying to charge me for damage that I did not do Im gonna fight the claim and will never do business with enterprise ever again!
Name: t**** a******
Date: 2019-03-27 05:39:46
Rating: 1
Comment: Worse car rental experience ever. Bunch of scammers especially SERGIO MARTINEZ I believe thats his last name. I clearly told him there was a scratch on the vehicle before I left the lot, I had the car for less than a week. I went back and returned the truck the same way I left with it, with the scratch. All of a sudden SERGIO doesnt know what I was talking about. He said he remembers seeing the scratch but it wasnt that deep??? How interesting is that? Enterprise is known to do these type of things. My suggestion is if you guys go to this location, please DO NOT DEAL WITH SERGIO. HE PRETENDS TO BE ALL FRIENDLY BUT ITS ALL FAKE. Instead of checking the cars for damages hes to busy telling customers to write a good review about him. This is my experience with SERGIO BY FAR THE WORSE EXPERIENCE AT A ENTERPRISE! People writing the good reviews its an inside job Sergio told me himself that he has his friends write good reviews and his friends werent even customers. Bunch of SCAMMERS
Name: I********** T***
Date: 2019-03-26 20:01:15
Rating: 1
Comment: Horrible people running a scam do not come here they will try to say that you did damage to vehicle when clearly the damage was already there this place needs to be investigated beware of the way the scam they are running trying to bill for damage that clients do not do
Name: A**** B
Date: 2019-03-25 19:25:20
Rating: 5
Comment: My experience with enterprise was wonderful. The staff was excellent especially Jesennia. She was courteous and professional. I will definitely be coming back.
Name: -**
Date: 2019-03-20 17:52:15
Rating: 5
Comment: Excellent customer servuce from pickup till drop off. Shout out to Richard( watched him run the whole show, like Cpt Kirk on the Enterprise) and David at drop off. They made sure you were happy. See you again next time we plan the next road trip.
Name: K****** R********
Date: 2019-02-13 02:31:09
Rating: 1
Comment: Worst rental expierence ever! Showed up at 430 to drop my vehicle. Richard manager on duty had me waiting for thirty minutes before helping me and another 40 minutes before setting up a shuttle to the body shop at this point the body shop is closed. I asked if he can extend the rental he said no because it was closed out. I said can the shuttle take me home, he said no its policy to be within the city. Mind you they gave me a ride two weeks before. So they set up to drop me off at a closed enterprise in a city closer to my address. So now I have to prepare to walk 4 miles home. Richard at this point was rude and not concerned with me the customer. Absolutely no empathy. While I was waiting I noticed he was not attentive or polite to customers in lobby or on the phone calling. Completely unprofessional. Worst feeling and expierence I’ve had with a rental company. luckily the manager on training that was giving me a ride in the shuttle was willing to give me a ride all the way home. Thank you ms. Besides that I also didn’t like the fact that the car that I rented was one of the only cars available at it was damaged and stained. make sure you point out all the flaws before renting, Richard mentioned that they were not going to pursue for damages on vehicle, I was like why would you vehicle was already stained and scratched when I got it. I was sure to have them notate it when I got it. The way he made that remark made me feel as if they blame damage that was previously there on the customer. Never again will I rent with enterprise and I will warn people of their shady service, policies, and damage scams. Thanks for inconvenience. Waste of time and money.
Name: J******* J******
Date: 2019-01-24 15:52:22
Rating: 1
Comment: I arrived to the location a half an hour after my scheduled reservation to give them time to have my car ready. It still was not ready. By the time my car was ready and I got into my car it was 45 minutes later. There was also a mix up with my reservation and my points for a free day on my reservation, both guys working the counter ensured me that it would be taken care of and it was not. The only bright spot was Richard ( I hope I got his name correct, he was a younger Asian guy who was working when i returned my car) he did his best to take care of the issue with the free rental day. He did his best to smooth out the issue at hand and I appreciate his effort. The one star i gave was for him.Jermaine
Name: A**** E***
Date: 2019-01-11 17:36:44
Rating: 5
Comment: Good and helping Associates, appreciate your work, but if you can manage the wait time for car pickup and drop off that will be great what i feel, and i like the way you guys suggest people to near by enterprise, Appreciate your work Richard and David & all associates..
Name: V***** R****
Date: 2018-12-19 23:54:35
Rating: 5
Comment: Very helpful and friendly. Great place to rent a car
PhotoPhotoPhoto
PhotoPhoto
Name: B******* H********
Date: 2018-12-16 03:30:33
Rating: 3
Comment: Its the 1st time Ive been here and the service was fine........but, the very 1st time which was back in October, I had made a reservation and a pick up early in the morning. After an hour waiting and no one calling to let me know they were being late, I called Lyft. In less than 5 mins, they (Lyft) picked me up and got me home. No one at this Enterprise called me to find out why I wasnt there or why they werent able to pick me up....!!
Name: j*** d**
Date: 2018-12-07 23:19:06
Rating: 3
Comment: Kinda peeved that the manager was driving all the nicer models (ones without cigarette smoke, and newer looking vehicles) while they try to give customers the junk version. Waited nearly over an hour to get a car, then had to return to get a trade out vehicle.
Name: A**** J**
Date: 2018-11-14 15:35:48
Rating: 5
Comment: Amazing ! Always the best service ! Amazed at the cars I’m able to rent . I keep coming here cuz honestly the best . Thanks guys :)
Name: D**** S****
Date: 2018-11-12 23:47:07
Rating: 5
Comment: Eddie helped me right away provided a few options and informed me deligently of prices of my rental. I requested a compact car and the compact car was not ready. Eddie rolled up his sleeves and said he would wash the car himself due to Porter personal was out on lunch break. Eddie washed, vacuumed,and even added air freshener to make the car smell great. I recommend you talk with Eddie hes one of a kind.... Keep up the great work Eddie...
Name: R**** A*****
Date: 2018-10-26 15:52:24
Rating: 5
Comment: David really helped me out. Great customer service at enterprise i.n Monterey park. I would surely tell everyone to go here for theyre rental needs!!
Name: J*** L*****
Date: 2018-09-12 17:20:23
Rating: 5
Comment: Great experience everytime... I have came here for the past 6 years on and off and its always a great service. They really try to make the customer happy. Always leave happy and satisfied knowing I have someone to count on in case I need it next time. Shout out to David for this last service and for hearing me out so respectfully and for holding my daughter backpack after she forgot it. Also toMichael and the ladies who gave me a ride you guys made my bad week go easier on me God bless
Name: S****** J****
Date: 2018-09-08 16:30:48
Rating: 1
Comment: Service here sucks the cars are all beat up they make you wait a long tine was the the first customer and i had to wait for the car cause it was not ready they have very limited inventory you dont get what you reserve
Name: r**** r****
Date: 2018-08-31 20:10:31
Rating: 1
Comment: No stars. Overbooked had to wait an hour and didnt even get what I reserved. They took my $$ then told me they didnt have what I had reserved. TERRIBLE EXPERIENCE. I would put no stars if it would let me.
Name: A***** R*****
Date: 2018-07-14 22:00:12
Rating: 1
Comment: I just experienceed the worst customer service of any car rental location. Picked up at 12:15 then checked in but it wasnt until 1:45 after I asked about the delay that I was informed that they didnt have cars and they had to pick them up at a body shop.Richard, the manager is horrible at communicating the dilemma or challenge that this location was experiencing. He never said anything while he checked me in nor at any of the times that I looked at him with a look of inquiry because of the long wait. Once I had enough of waiting I asked an employee who informed me that they didnt have any carsI then called for an Uber ride!As I was getting picked up by Uber, Richard the location manager was driving back onto the lot. Dont know where he was as the store closes at 1pm but it was full of waiting patrons at 1:45pm.Im not in the habit of posting negative comments, but this was ridiculous. Two hours of time to end up where I started, without a car is ridiculous. I hope I get reimbursed my Uber fare.
Name: M****** P*****
Date: 2018-07-11 03:10:42
Rating: 4
Comment: Service professional and helpful. Car clean, nice but during my 3 day experience, the engine light came on to have oil service! Returned car, Mgr. checked records, oil change was done 30 days ago, car was ok to drive. I returned it didnt want to have a blown motor, my safety is important ❤️️as well as the car.
Name: J***** D* L* R***
Date: 2018-07-02 18:00:42
Rating: 5
Comment: They didnt have the economy car I rented so they upgraded me to a truck for the same price the only difference is a little more on the insurance but I really like the fact that I had the room very courteous employees and tried to make you feel at ease I will definitely recommend this location and I will be back when I need to rent another car thank you
Name: A***** R****
Date: 2018-06-28 00:48:16
Rating: 1
Comment: Please do yourself a favor...dont go there. Customer service is not working well. When i asked to speak to the manager. The guy lied and he told he was the manager. Inexperience young man. They should really train their employees right! So thats the reason i gave one star. 😒
Name: D**** D** A*******
Date: 2018-05-05 15:28:49
Rating: 1
Comment: Pomona Blvd Monterey park was dirty and the customer service was bad. As for Pico Rivera where I returned the vehicle back there store was clean customer service was great. I would next time go to Pico Rivera. The bill you need to check because they try to keep your money when your insurance pays for it
Name: M**** M****
Date: 2018-04-28 01:03:58
Rating: 1
Comment: They gave me a price for a vehicle I need a rented from Saturday to Sunday so therefore because theyre not open I be charged Another Day More $86 more I dont think thats right not my fault I rent a car I should take it back to them as I said Sunday I dont need it but like I said theyll charge me another $86 for one more day because Im supposed to take it back to them on Monday but Im supposed to pick it up at 6 on Friday so thats okay I dont think so rate you one
Name: a***** s***
Date: 2018-02-22 15:34:49
Rating: 4
Comment: Staff was great and helpful. Process to get and return the car was quick and easy.The quote i received compared to what i actually paid was 10$ off but i rented it on a long weekend, so i was okay with it. The car itself smelled like cigarettes even though you cannot smoke inside the car according to policy.
Name: J******
Date: 2018-02-19 23:21:36
Rating: 3
Comment: Car that I rented did not have Bluetooth nor did it have cruise control. Also they told me that the tank was full but when I got a block away I noticed that it was not. A few days before this I want to the Burbank Airport to rent a car and was told all they have is SUVs and vans, then I called them and they told me at that lot that they had the small economy cars. So someone lied
Name: T** C
Date: 2018-02-01 00:24:55
Rating: 5
Comment: Great service! The team at Enterprise are very friendly and treated me like I was their only customer. Cars are clean with a very good selection.I had an exceptional experience on all levels.
Name: H****** T*****
Date: 2018-01-16 17:37:50
Rating: 4
Comment: Staff was helpful and made the car rental process quick and easy.They offered a different vehicle when the once I wanted was no available for the same price. Overall I had a good experience for being my first time renting a car.
Name: A*** E******
Date: 2017-12-31 02:52:29
Rating: 1
Comment: I will never ever rent a vehicle at this location. The vehicle was dirty and it had dog hair all over the back seat. My daughter is allergic to dog hair and broke out in hives. I returned the vehicle at a different location because this location is closed on the weekends. I dropped it off at the dealership location in El Monte and they refused to give me a ride to my home. They were more concerned because they claimed that they did not have room in the lot they cmshare with the dealership and kept refusing to accept it but they had already agreed when I contacted their corporate office. They eventually accepted the vehicle and they confirmed that there was dog hair everywhere.
Name: A** L****
Date: 2017-12-13 23:17:47
Rating: 1
Comment: The assistant manager has bad customer service if youre paying with the prepaid credit card the assistant manager well asked you for your balanced before she runs the credit card through then the car that I got from them it looks like they broke both from Windows whatever tape the use to put over that window was stuck to the paint I asked for a 4-door car they gave me a two-door sports car while I was doing the deal with her the assistant manager receive a call from a customer asking for a 4-door car she puts the car on hold for them and give me the two door car when I went outside to get deliver in my car I asked the other person if they had four door car available she says no we dont and then call me at 10:30 a.m. To let me know they will pick me up around 12 noon didnt pick me up until 2:45 p.m. Overall was a bad experience
Name: L* D****
Date: 2017-12-12 17:55:00
Rating: 5
Comment: Had a good experience renting a car at this branch. They were extremely helpful with all my questions relating to insurance claims and the rental agreement. Friendly and professional customer service agents. Thank you!
Name: T*** D** R**
Date: 2017-11-09 21:57:23
Rating: 5
Comment: My first time at the Monterey Park site... very busy, but EXCELLENT SERVICE by this team. Attentive, considerate, courteous... I’ll be back in December! 😁👍
Name: b****** e******
Date: 2017-10-31 16:58:41
Rating: 5
Comment: Great customer and the variety of cars made my holiday even better. Thanks Enterprise.
Name: J** A*******
Date: 2017-10-20 13:57:50
Rating: 5
Comment: Excellent service and friendly staff. Always a pleasure doing business with Enterprise!
Name: W**** R****
Date: 2017-10-18 18:21:47
Rating: 5
Comment: Great service. I was in a last minute jam and needed a car fast. The staff was great and moved quickly to get me on the road again. Definitely coming back!
Name: G*** S*****
Date: 2017-10-18 14:10:25
Rating: 4
Comment: Not the least expensive rental and my reserved car size was not on location upon arrival but its a convenient location. Staff was friendly and polite. I reserved a compact but was given an upgrade so that I wouldnt have to wait any longer.
Name: A***** D****
Date: 2017-10-10 23:46:10
Rating: 5
Comment: Alex and Ozzie were very professional and made renting easy. I highly recommend.
Name: M***** C******* (**************
Date: 2017-09-08 04:12:16
Rating: 5
Comment: Quick, friendly, and very organized. The employees are very helpful, and the car selection is great.
Name: N***** O****
Date: 2017-08-31 14:48:56
Rating: 5
Comment: We had a great experience at this location. Erica was great. She has great customer service friendly location will definitely return! Thank you Enterprise for having great employees at this location.
Name: H***** R****
Date: 2017-08-30 17:22:55
Rating: 4
Comment: Friendly staff good device. I hope you could change the options for renting a full size truck without a debit card, for people like me that do not have a credit card. Thank you for your services
Name: C****** v*
Date: 2017-08-23 20:20:40
Rating: 1
Comment: They deserve ZERO stars due to the Hispanic girl on the front desk that seem to be manager or an assistant manager since her customer skills were terrible. Do not rent from here as they dont care about individuals since theyre accustumed to get business from the dealership across the street.
Name: C***** P*****
Date: 2017-08-18 11:36:36
Rating: 5
Comment: Consistently awesome service! They have a great staff that always professional, friendly and fast. You wont find a better car rental operation.
Name: R C
Date: 2017-08-08 20:28:43
Rating: 4
Comment: I am a frequent Enterprise renter. I reserved Luxury class 5 days before my trip. On day of my reservation, Enterprise calls me and asks me to confirm my res. I say yes and they say thank you. I call them an hour later at 9:15am and request a pickup from my location a few minutes away. Rep says a bit busy but driver will be there 30 to 45 mins later. 2.5 hours later driver calls and says he is on way - he shows up 30 mins later. I vent my frustration to him and he says he just picked up my car from different location.I think to myself, Enterprise, we pick you up..... eventually.......I get to rental office and tell assistant manager that I am disappointed in the long wait as it has put me behind schedule. She seems annoyed at my complaints and offers discounted rate. I leave.When I return car, I deal with Alex (who I learn is the manager) he asks if the customer service was satisfactory and I say it was awful during pickup. I explain story to him and he begins to apologize and asks what he can do to make up for it. I do not offer any suggestions so he offers to take a day off my rental. I really appreciated his concern and determination to make the situation right so I would be satisfied.I hope someone at Enterprise management reads this. You need to hire more people like Alex! Great job in your career - you will do great.
Name: S***** L***
Date: 2017-08-03 13:04:44
Rating: 5
Comment: Been going here for years and havent had any major problems. If so there is compensation to help the situation.
Name: j*** h********
Date: 2017-07-04 12:52:05
Rating: 5
Comment: Excellent experience. Everything was great from the beginning to day I returned the car thank you everyone that works there.
Name: F*** U****
Date: 2017-06-14 04:20:53
Rating: 5
Comment: The staff was very courteous and efficient. The rental car was more than adequate and the overall experience is outstanding.
Name: R**** R***
Date: 2017-05-09 17:00:38
Rating: 4
Comment: Good place to rent, very to close to home. And plenty of car to choose from. The customer service is excellent.
Name: S**** R*
Date: 2017-01-18 19:22:08
Rating: 5
Comment: They were fast and professional. Excellent customer service even though I kept changing my mind on the upgrade.
Name: D****** V*********
Date: 2017-01-10 23:28:16
Rating: 2
Comment: They took a bit of a long time, plus they asked questions i was not used to. and i have rented with them for more than 10 years.
Name: J**** Z****
Date: 2016-12-26 20:46:25
Rating: 1
Comment: Very bad place to rent a car. They do not have a confirnation， only when you are there, then they will order a car and make you wait there fir several hours. After waiting for almost 4 hours, u have to cancel the booking.
Name: M******* A**
Date: 2016-12-11 17:59:05
Rating: 5
Comment: Great service. Great employees. Theyre really pleasant even when theyre busy.
Name: E***** C
Date: 2016-11-29 09:49:45
Rating: 5
Comment: Surprisingly busy location especially after thanksgiving holiday, yet the customer service was outstanding. Its because of that service I will be back.
Name: D****** N*
Date: 2016-11-26 02:11:49
Rating: 5
Comment: Excellent experience. I usually hate rental cars, but after meeting Claudia from the Monterey Park office I totally have a different attitude. Brand new Nissan SUV @ affordable rental price. It does get any better than that. Claudia pick me from the body shop and drove me back too. If I needed another rental, I gonna back to Claudia at the Enterprise MP.
Name: Y S
Date: 2016-11-17 17:49:45
Rating: 5
Comment: Have been renting cars cars for business from various companies for years. This Enterprise location has surpassed all others and exceeded expectations by providing amazing courtesy, professionalism and speed of service. The team works harmoniously to make sure you are satisfied. Job well done! Please keep it up!
Name: Y***** L**
Date: 2016-10-02 07:44:34
Rating: 5
Comment: Nice and cozy branch at Monterey Park!Got warm welcome from a gentleman at the front desk. No long waiting line on Friday, beating my expectation, awesome check in.And thanks to Nicole, a pretty sweet staff, she is polite, walking us out nicely. She patiently show me the available cars, catering arrange the whole process considerately. She even responsibly had my rental car re-cleaned once she recognizing there is some tiny tiny dust mark on the carpet of the trunk.All in all, nice branch and nice people there.
Name: P****** C***
Date: 2016-09-03 04:29:44
Rating: 4
Comment: A little pricey but decent selection of vehicles overall. Service is generally good, but not exactly outstanding. Definitely varies based on who exactly you meet.
Name: T*** G
Date: 2016-08-26 23:18:20
Rating: 3
Comment: Customer service was very good over the phone. Sadly they did not disclose all information requiered to rent a vehicle. Got there with what i was told i needed and turned out i needed more. I had to walk a couple of miles since i thought that id be able to rent the car and turns out. A case of misinformation on both side according to the guy who was there. No i did not misinform anyone. If i go to uhaul they can set me up with any car or truck with my debit and my liecense. The guy thought it was funny and grinned at my situation. Wouldnt do business with them anymore. Or maybe another place just not this one.
Name: M**** R******
Date: 2016-06-23 18:47:04
Rating: 5
Comment: When I take trips, I go with Enterprise. I had an amazing experience with Nichole. She was curtious and polite. Enterprise is always my number one place to go for rental cars. She even told me about Enterprise Dealership. Where if I need to, I can purchase a car, which I plan on doing in the near future. Amazing service.
Name: s***** g********
Date: 2016-04-27 14:41:19
Rating: 3
Comment: I was very satisfied with the car I rented. The only issue I had was availability. They only had one car to choose from the price range I reserved. Other than that staff is great, and got me in and out quickly.
Name: W****** M******
Date: 2016-04-09 14:57:53
Rating: 4
Comment: Great Service. Picked me up right away. Was in my rental in no time. Ill check them out again.
Name: D**** F*****
Date: 2016-04-06 19:03:52
Rating: 5
Comment: Great....reserved a 7 passenger van and was upgraded to an Expedition. This suv was a 2015 very comfortable and did great on traveling thru hills and mountains. Staff was very kind. Nefeli Leal was very helpful in getting my paperwork set up. I most definitely would use ERAC again and recommend them to my friends and family....
Name: M****** G********
Date: 2016-04-02 17:31:49
Rating: 1
Comment: Yes I would definitely give this place a 0 stars if I could..we had a 9:30 APPOINTMENT.. And its 10:30 now and they have barley even looked up to acknowledge the 10 customer waiting to be helped..if this wasnt the only place with available cars we would be some where else..horrible place..
Name: n******
Date: 2015-07-30 14:23:17
Rating: 2
Comment: Hit by a driver and had to get rental at this place thru the other drivers insurance. I call and they say they need $100.00 deposit and I said no and I will go thru my insurance no deposit with them. Long story short I had to use enterprise and pay the deposit returned the car and they say they have to wait for insurance to verify they are getting paid before I get my deposit back, thats not what I was told when I picked up the car! It is now 4 days later no returned deposit they because of the insurance company has not approved the rental! So why do you give the vehicle out without approval? Why dont you tell customer the amount of days you are getting in advance plus explain you will not get your deposit back until the insurance okd the payment? I was told you will get your deposit back when you return the car, which was was far from the truth.
Name: a******* s****
Date: 2015-07-24 02:13:49
Rating: 5
Comment: Have been using their services or a while now, very friendly, efficient and customer oriented employees. The cars are well kept and mostly when you take a car, they ask if you want to get a car wash before driving away.No hidden/unreasonable charges.PS - Call a lil ahead of time to receive On-your-time pick up.Ashutosh
Name: v***** f*******
Date: 2015-06-25 18:02:17
Rating: 2
Comment: I have no complaints about customer service at this location as i was treated as i expected to be treated as a paying customer and the two people who helped me (pickup/return) were very professioinal and courteous!! the complaint i do have is about the vehicle itself...had made reservation for a mid-level rental and when i got there, there were none available and i was fine with taking the compact which they had on the lot (Nissan Sentra) altho now looking back i was charged for the mid-level which i was quoted on my reservation. I overlooked this fact, being i was on vacation with family i just wanted a car that was accommodating for us so we could get started. Then, THE CAR!! after leaving the lot took quick notice and saw that it wasnt the cleanest vehicle ive ever rented but since we were on our way said the hell with it. After getting to our destination (not really to close) did a full look thru and car was FILTHY!! decided to live with it instead of calling and going back to get a presentable car....from DAY 2 to DAY 7 we became known as the squealers as everytime stepping on brakes the car would scream to a stop...altho i passively dealt with this because i didnt want to drive back to office for a different car, i would suggest that cars be thouroughly looked at before letting customers leave lot with a rental that shouldnt even be being rented in condition its in!! again...customer service excellent/car HORRIBLE!!
Name: m***** g********
Date: 2015-06-10 17:56:42
Rating: 1
Comment: PLEASE DO NOT RENT CARS FROM HEREThey dont even know what kind of car do they have in their inventory and as customer service do not even talk about 2nd reason DONT RENT CARS FROM HERE They try to rip you off I returned the car they charged me already 5 days after they called me and they want to charge me more WHY??
Name: B*** V*******
Date: 2014-08-29 14:51:09
Rating: 1
Comment: I would give them zero stars if possible. Its the worst place to rent a car. One they have almost close to no opions..and secondly they are unapathetic and misguiding. My car was in an auto shop and that is when I unfortunately had the chance to use their service, recommended by the auto shop!! The understanding was that if the work on the car extended, the insurance company or the auto shop would pay for the rental car. Lo and behold when I went to return the car, they charged my credit card (that they said was to only hold the deposit: 300 dollars) twice already for close to a 1000 dollars!!! When asked they said, its usually done when the bill extends beyond a certain time and amount....How can these guys charge my card without my permission and especially when I made it specific that I want to use a different card to pay. The worst thing was that the auto shop was ready to help and write a check for the entire amount..and get reimbursed by the insurance company...but enterprise said..we dont work with that shop!!! (the shop that recommended them!!! how pathetic!!)Well this is warning for anyone who wants to use this facility..please dont ..they are cheaters and are only running this facility to misguide and charge your credit card ..and I even overheard 2 people while waiting my turn...asking for reimbursement..coz of illegal charges...Really sad state of affairs here...I have never rented anywhere by Enterprise for the past 10 years..but never again!!
Name: U****
Date: 2014-08-16 17:18:19
Rating: 1
Comment: PLEASE DO NOT GO HERE!These people do not look like they want to be there working. Really bad service. Incompetent workers. My problem with this place is they gave me the run around about vehicles that were available. Secondly, they charged my credit card when I wanted my debit card charged. The amazing thing about this is I handed them my debit card to charge and they still charged my credit card. SAVE YOUR SELF A HEAD ACHE GO TO Hurtz!!!
© 2024 americanrentals.org