Enterprise Rent-A-Car

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Name: B** C****
Date: 2024-05-16 23:58:24
Rating: 5
Comment: Service agent named Joseph helped me. Very professional, would highly recommend

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Name: D* A**** a** C******
Date: 2024-05-08 16:34:43
Rating: 5
Comment: Everyone at the location was very attentive to my needs/concerns. I did have to wait about an hour to get my rental but overall was very pleased with the customer service.

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Name: K****** G***
Date: 2024-05-01 17:43:53
Rating: 1
Comment: While the staff at the local San Marcos and Escondido Enterprise location were amazing the Enterprise Central Office/Corporate needs much improvement. I was told there were cars available only to find out when I got to the Enterprise location no cars were available for 5 hours. And, I was told that happens all the time. The Central Office/Corporate does not consider the current inventory, they just book and let the customer suffer the wait. Central Office/Corporate customer service needs improvement.

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Name: P***** P*******
Date: 2024-04-22 19:17:57
Rating: 5
Comment: Kind, friendly and quick service.

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Name: J*** E***
Date: 2024-04-18 18:00:11
Rating: 5
Comment: Every single time we rent from Enterprise it is a great experience. Thank you so much to all the great people who take care of us at Enterprise and thank you to the whole Enterprise family!!! They are the best!!!

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Name: K**** p*****
Date: 2024-04-05 13:50:30
Rating: 5
Comment: Great service. Great rental (Porshe Cayenne). Cant wait to come back for next trip.

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Name: S**** H******
Date: 2024-03-18 21:53:08
Rating: 5
Comment: Was able to rent online, I only needed a rental for same day, no available parking on site, Otherwise everything was good.

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Name: M*** S***
Date: 2024-03-08 07:10:26
Rating: 2
Comment: Poor customer service. You call the actual locations and they act like you’re bothering them…. Every time! No personality, they act like robots

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Name: T***** F**********
Date: 2024-03-04 18:28:23
Rating: 5
Comment: Amazing and very professional and quick service when I was in a bind. Had a nice clean vehicle ready for me when I arrived! Very friendly staff. Will rent her moving forward as it is supper easy from car dealerships and home.

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Name: P*** T******
Date: 2024-03-01 19:00:26
Rating: 5
Comment: I always use Enterprise because the pricing is good and all the staff are extremely helpful.

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Name: U**** L******
Date: 2024-02-21 16:23:24
Rating: 5
Comment: This was way easier (and frankly, less expensive) than I had anticipated. Did everything online, got a great rate, car was ready when it was supposed to be...I was even able to extend the rental by a few days with a couple of clicks. Now if only my car repair (the reason for my rental I the first place) was this easy and inexpensive...

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Name: P*** A******
Date: 2024-01-15 17:57:47
Rating: 5
Comment: Best place to rent a vehicle. Always reliable and clean.

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Name: T******* C******
Date: 2024-01-13 05:16:13
Rating: 5
Comment: Very convenient, friendly staff great car!

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Name: E****
Date: 2024-01-08 16:03:59
Rating: 5
Comment: Had a great experience with Enterprise Escondido Auto ParkwayMike took great care of me and explained everything with the rental. Definitely looking forward to renting with them again.

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Name: B***** T*******
Date: 2024-01-07 21:13:19
Rating: 5
Comment: Second time using this location. Refreshing experience, genuinely helpful folks, simple to get a car. In and out in a few minutes. Thankfully, walking distance to the repair shop working on my truck.

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Name: W***** S*******
Date: 2024-01-06 00:38:01
Rating: 3
Comment: Usually busy, often with a long wait for service. Quality of the rentals is so-so.

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Name: N**** H*****
Date: 2024-01-05 20:05:59
Rating: 5
Comment: The staff at the Auto Park location In Escondido were all very helpful and friendly.

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Name: V**** O*****
Date: 2023-12-27 19:43:31
Rating: 1
Comment: I made a reservation to pick up a car Dec 19, at 4:30 p.m. When I show up to pick up the car at the appointed time. Mike, ask for my social security number in order for him to run my credit. The reason for him to run it is because I am using a debit card. When Mike ran my credit with my social security number, he was unable to access my credit. Mike said for me to call Equifax to unblock it or find someone with a credit card that he can rent to me with my debit card. Everything I said to Mike he denied to rent to me with $300. I guess Enterprise rental policy is based on who is standing in front when you show to pick up the car whether to deny you or rent to you.

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Name: R****** R*****
Date: 2023-12-21 08:09:09
Rating: 5
Comment: We went on a family trip and we had to find a nice,big,comfortable vehicle that we can take and trust with no problems as our vehicle was still being worked on at a shop, for that we turned on to our friendly enterprise rent-A-car. Thank you for giving me options, great price,great service and for accommodating with my familys request. You guys are awesome (we appreciate you all),great team, highly recommend 👌

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Name: W**** B*****
Date: 2023-12-20 23:13:24
Rating: 5
Comment: The staff were very responsive and friendly. Caitlyn helped check me out and she was great. Smooth and quick.

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Name: K**** J****
Date: 2023-11-30 16:17:41
Rating: 5
Comment: Top notch. This was the best rental car experience I have ever had. The customer service was top tier thanks to Mike and all of the other employees at this location. Would go out of my way to visit this location in the future.

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Name: S****
Date: 2023-11-20 19:54:48
Rating: 1
Comment: Located in auto park, surrounded by many car dealers, so it super busy place, I waited for 2 hrs to get a rental car. No recommended if you are in a hurry.

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Name: L***
Date: 2023-10-20 22:15:26
Rating: 5
Comment: Entire enterprise team is friendly and professional. Michael went above and beyond to make sure I had a car that I felt safe and comfortable in. Entire experience was positive. Thanks everyone!

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Name: M****** H********
Date: 2023-10-16 19:41:40
Rating: 5
Comment: Excellent service, they do a great job to satisfy you

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Name: D s**********************************
Date: 2023-10-16 12:10:49
Rating: 5
Comment: Unfortunately the type of vehicle i had a registration for wasn’t available, however the team there went above & beyond trying to get me into vehicle. They offered a free upgrade eventually, wasnt really what i was looking for but hey i wasnt about to complain. All in all quite satisfied.

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Name: R****** M*****
Date: 2023-09-28 00:30:52
Rating: 5
Comment: Had a wonderful experience. Obviously I was stressed about my car being in the shop for longer then expected. Josh and the manager were very down to earth and welcoming. After finding out I needed a larger vehicle to support my childrens medical needs, they made sure to put me in the right size car and something that was new and safe. They even knocked down the price for me to accommodate my insurance limit. Overall great experience. Everyone was very friendly and helpful. It always helps when you go somewhere and the staff are warm and smiling. 10/10 would use there services again.

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Name: P******* R*****
Date: 2023-09-27 15:08:58
Rating: 5
Comment: I had a great experience, since the moment I step foot into their office. Jeffrey Hernandez was really nice and made sure I was really well taken care of. I will surely be renting from them more often.

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Name: M***** D***
Date: 2023-08-02 17:25:43
Rating: 5
Comment: Great experience they had a variety of vehicles in place just in case the one we reserved was not available. That is why we continue using them.

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Name: M******* H*****
Date: 2023-07-26 17:16:27
Rating: 5
Comment: Amazing customer service at this location. Unfortunately they didn’t have the car I wanted to rent but the young gentleman with blue eyes ( sorry I can’t remember his name ) went out of his way to help get me a Nissan SUV . He took the time to explain all the details of the rental as well . I highly recommend this location

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Name: M****** H******
Date: 2023-07-08 20:50:10
Rating: 1
Comment: I reserved a car online same day and then took a screenshot of the reservation confirmation. My pickup was 12pm but when I arrived the branch was closed. The confirmation has no indication of the branch hours so I wasted money on a Lyft to and from the location for no reason and not to mention my time. There was another person outside the branch who had the same exact issue. Absolutely horrible experience that they could easily update communications to prevent, if only they cared abut customers.

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Name: A*** P*******
Date: 2023-07-07 21:04:08
Rating: 5
Comment: The best experience ever with a car rental. Amazingly nice and super helpful staff.

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Name: R***** P**** J******
Date: 2023-07-05 23:00:11
Rating: 1
Comment: Rented a car through enterprise due to an insurance covered accident… they gave me a car that had to towed in a couple days later (engine was overheating). Called in to try and figure out what to do, originally told me I’d have to pay have the car towed in (which I refused to do) and they eventually sent out a tow truck. They had no other comparable cars to give me (due to holiday weekend, which is understandable) so I tried calling back today and have been sitting on hold for 21 minutes and counting. I expect much better customer service and hope they are able to make things right. Stay tuned for an update

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Name: J*** J***
Date: 2023-07-03 14:36:10
Rating: 5
Comment: The process was easy and quick. i was picked up by Enterprise rep at the car repair facility, taken to Enterprise, signed quick paperwork and I was on my way with my freshly washed rental car. The return process was painless because i was allowed to leave the rental car at the auto repair shop when i picked up my repaired vehicle.

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Name: B*** H*****
Date: 2023-06-29 14:48:24
Rating: 5
Comment: We rented a car for a week while our car had work done and they provided a great rate. We had to exchange the first car due to expired tags and take the second car in to get excess oil drained. The reason for the 5 stars is the customer service. The staff was great along the way. When we returned the car, we explained the situation to Mike, the assistant manager and he made it right! They’re a busy location because they rent for car repair businesses locally so we understand things can happen, but customer service is everything. (Thanks again to Mike!)

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Name: C**** P******* (*********
Date: 2023-06-17 18:39:15
Rating: 5
Comment: The staff were very nice and respectful andgo above and beyond to make sure you are in a car that you want and make sure you are comfortable as well. I highly recommend this place to anyone

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Name: K***** J******
Date: 2023-05-10 11:46:15
Rating: 5
Comment: All staff are always very friendly but Kiana was awesome!

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Name: M*** M*******
Date: 2023-04-22 22:03:30
Rating: 5
Comment: Enterprise Rent-A-Car, 1956 Auto Park Way, Escondido, CA 92029:The manager at this location obviously strives to not only meet, but exceed, customer expectations. Mission accomplished !! They were able to rectify the lack of communication from my insurance company (while my vehicle was in a body shop) and provide me with a comparable vehicle. Thank you Jeff and Dolly (my apologies if I got the names wrong)

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Name: E***** N***
Date: 2023-04-15 01:34:29
Rating: 1
Comment: Very disappointed to say the least. I will definitely not be coming back. I was treated very poorly by the branch manager. They are also very shady when it comes to finances.

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Name: S** K***
Date: 2023-03-29 16:27:12
Rating: 4
Comment: 4.5 starsContext: I have gone at least 5-7 times a year and this is the Enterprise I absolutely love! I only want to go to this specific one. Customer service is outstanding, they are so accommodating and a bonus for me is its super close to where I live.The only reason why it wouldnt be a 5-star is besides this recent time, you are expected to wait a bit. Theyve instilled the Ready Pass recently and I think its supposed to help. I was in and out less than 20 minutes this most recent time.All the other times, when there wasnt a Ready Pass, I would say I would wait an average of about 45-60 minutes. Sometimes it would go longer. Ill be renting in the future and will update this review when that happens. Their lot gets filled a lot too so be careful driving in or getting dropped off.Again, their service reps are really nice so just be patient and they will work with you!

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Name: C A******
Date: 2023-03-13 14:31:15
Rating: 5
Comment: Customer service was fantastic! Speedy pickup and return - My rental was clean and in excellent condition!

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Name: T***** S*******
Date: 2023-01-26 05:57:18
Rating: 5
Comment: Our experience at this location has always been positive. Recently, we rented a car for a trip out to vegas. Everything went smoothly!

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Name: J**** F**
Date: 2023-01-10 00:42:46
Rating: 1
Comment: I had an appointment through my job to pick up a rental car and when I arrived Amanda said they dont have onsite parking. However, I informed her my job is half a mile away, let me park my car and if someone could pick me up from my job parking lot she agreed and said someone would pick me me up in 10-15 minutes. I was waiting for over 50 minutes and still, nobody show up from Enterprise to pick me up. I end up canceling my appointment through Enterprise because I had an appointment in 1.5 hours and still nobody called to check or realized that I was still waiting to get picked up. I would never return to this location, bad customer service, poor service.

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Name: A******* E******
Date: 2023-01-09 15:12:09
Rating: 5
Comment: Andrew was great with helping me get into a rental. I was stuck with the cancellation of my flight from San Diego, and needed to make it home. He ensured that I got an AWD vehicle, and that everything was in order prior to leaving the lot.

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Name: J****** A*****
Date: 2022-12-29 16:36:35
Rating: 5
Comment: I had an overall great experience. Jeffrey checked me in, he was very attentive and had great customer service. Juan then took care of me and even got me an upgrade, he was very helpful and answered all my questions. Sierra checked me out when I returned the jeep. Overall, very satisfied with the experience and was very pleased with their customer service. Thank you!

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Name: A**** M*******
Date: 2022-12-09 21:04:06
Rating: 5
Comment: Super easy to deal with. Nice staff that will work around your needs the best they can.

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Name: J****** C********
Date: 2022-10-20 04:01:45
Rating: 1
Comment: I will not be returning to this location after my most recent experience and I recommend you look elsewhere as well. The service representative noticed a chip and crack underneath the windshield wiper. I did not think to inspect the windshield or under the windshield wiper for chips prior to taking the car off the lot. She showed me a extremely long crack which could not have happened in two days and was charged to my insurance. In the future I will always check the windshield for minor ships and cracks and will not be returning.

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Name: D**** R
Date: 2022-09-21 13:17:54
Rating: 5
Comment: The Dodge Ram pickup was excellent. Great gas mileage, power for hill ascents, extremely smooth-comfort ride and fit 4 bikes, luggage for 4 and 4 passengers easily. Best choice.

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Name: D***** H*********
Date: 2022-09-15 20:03:21
Rating: 1
Comment: They seem not interested in helping you. Why cant they upfront discuss what car you are getting and if that is something you want than just dumping some car onto you?!! Makes no sense. They make you wait REALLLLLLLYYYY LOOOOONGGG for reasons that are never clear. I am saying this after having dealt with them twice. I suggest look for another rental car nearby.And a trick for their phone waiting issues: press * to directly get to their customer support.

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Name: C****** H************
Date: 2022-09-04 13:16:53
Rating: 2
Comment: This is was a very unpleasant experience due to lack of proper customer service. I was planning on renting a luxury sedan for my wifes birthday. Lack of keeping the web sites list of available vehicles up to date. We were given an suv which is not what we wanted. My wife picked me up from the airport and we drove right back to enterprise to see if we could switch out vehicle. I ask to speak to manager and was told he was on a call. Ok, no problem I left my info and asked he could call me when able. 72 hrs passed and not a word from that office. I guess I should have expected that. I forgot to mention the vehicle we got had a display saying a service was 46,000 miles over due.

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Name: g******** s*****
Date: 2022-08-31 15:11:24
Rating: 1
Comment: Not happy with service. I switched to hertz. Hertz has awesome customer service Enterprise over charged me and only did a partial refund. Go to hertz. Manager said he would call me on August 26th and today is the 31st. No call from him.

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Name: S**** H********
Date: 2022-08-25 17:38:41
Rating: 5
Comment: Big shout out to Caitlin she is amazing!We reserved a car and upon pick up the vehicle was too small..Caitlin overheard and immediately took over, she informed us a larger vehicle is on its way and it will only take a moment.Exceptional customer service!

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Name: A****** A G*****
Date: 2022-08-20 01:01:42
Rating: 1
Comment: I rented a suv for my honeymoon. My wife and I were taking a road trip to a beach town. Picked up my rental on a Saturday. They took my credit card, ID, all my information they needed. They call me that following Monday and tell me they messed up and didn’t get my payment card correctly and I needed to go into an enterprise that day to have my card on file. I was no where near an enterprise. So I had to stop my honeymoon and drive 45 minutes away to find the closest enterprise. It was a huge pain to have to stop my vacation/honeymoon because of their mistake. They didn’t even apologize or offer any kind of credit toward this purchase to make things right. I will never do business with this location again. Horrible experience.

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Name: T*** V*********
Date: 2022-07-31 03:49:08
Rating: 5
Comment: Enterprise staff was super thoughtful and respectful!! Andy was incredible at the Washington site and all the ladies were super helpful and respectful at the Auto Parkway location. We had some minor issues with the rented car and they were thoughtful and understanding. We appreciate your service!!!!

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Name: B****** M*******
Date: 2022-06-14 01:46:21
Rating: 1
Comment: This location is the shadiest place you can ever do business with. after my insurance stopped covering my rental i was paying out off pocket ($300 deposit and would extend every few days by calling and making payment from my card, while confirming each time that i was up to date and would get my deposit back) i turn in the car the day agreed to, to get told my deposit refund was only going to be $244.81 rather than $300 on Saturday 6/4. I called the following Monday 6/6 and spoke with Jeff, the last representative to take my payment before returning the rental, and confirmed I’d be recieving my $55.19 as a separate refund as he accidentally ran my last payment as “an authorization” rather than an actual payment. Jeff told me it would be 3-5 business days before I receive my second part of the refund. Fast forward a week later today, I called in to check on the progress and all of a sudden “everything has cleared and nothing is owed back to me”. When I spoke to the manager Caitlyn she literally told me word for word “Jeff did tell you you were getting a refund but he made a mistake and apologizes” and left it at that, even after admitting they made a mistake on their end but wouldn’t fix it. And a week later?! I asked for confirmation from Jeff 6/6 by email of my refund because I had a feeling something like this would happen and guess what? no receipt. No one would have even reached out to me had i not called in. No one there knows what they’re doing as every time you speak to someone different, you get told something different. If you have a chance, go with ANY other rental company, or at least ANNNYY other location. They will scam you out of money and not be able to explain how, only “they make a mistake and apologize” lol.

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Name: C**** C*****
Date: 2022-06-12 15:19:57
Rating: 5
Comment: They did an amazing job. I walked in to pick up my car and they had a massive drop off the night before. It felt like all hands on deck, everyone chipped in to help prepare cars.

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Name: P***** S**********
Date: 2022-04-25 21:56:48
Rating: 5
Comment: I have a super great experience every time I rent here. Really good energy, everyone goes out of their way to help you.

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Name: G*** M******
Date: 2022-04-03 01:47:02
Rating: 1
Comment: This review is more focused on Enterprise as a company and not the local office. I reserved a full size SUV a month ago for a two week trip. We are going to visit friends out of state that live down a long dirt road and we were planning on picking up some home items while we were there. I wanted the full size SUV for both its ground clearance and space. I arrived at the Auto Parkway office at 10:30am to find no vehicle matching what I reserved. I was also told that I was a bit early for my pick up time which was listed as noon. The office hours on Saturday are 9am to noon so I was a bit confused by the pick up time coinciding with closing. I was told to call back in an hour and maybe the vehicle might be there. Maybe? Why did I make a reservation? What is the point of planning ahead and then getting treated like a walk-in off the street? Bottom line is I drove a round trip of 25 miles to find my reservation was worthless. I went home and promptly cancelled this particular reservation and also another coming up for June. I was never told or notified that my vehicle may not be available. They had mini-van and a small SUV on the lot, neither of which satisfied what I needed. I was able to get a vehicle through another company with no prior notice and will no longer do business with Enterprise. Good luck to anyone that reserves a vehicle here and expects to find what they need.

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Name: J******** J******
Date: 2022-04-02 16:40:50
Rating: 5
Comment: The service was prompt and staff was very customer oriented. I was able to drop the car off at my service location and Enterprise picked the car up from there. I did not have to deliver car to enterprise and arrange for transportation to my service location, which was very convenient. Great service, Enterprise team!

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Name: L**** T**
Date: 2022-01-20 13:49:04
Rating: 5
Comment: I can not overstate how much I appreciate the customer service at the Enterprise rental car center in Escondido. An issue with a rental charge, that I was told cold not be changed by other people, was corrected immediately. This is what customer service is suppose to look like. Thank you!

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Name: A***** M*******
Date: 2022-01-18 16:33:22
Rating: 4
Comment: A very good and honest professional team. I was in and out of there in less than 10 mins with an appointment. They were great with answering all my questions and clarifying any concerns. My only issues I had were that they didnt have any sedans in their inventory, BUT had great alternatives to help substitute my original choice. Second the location itself doesnt have enough or any parking at all. I HIGHLY recommend that folks be dropped off by someone they know or using LYFT/UBER. Aside from that really is a place ill come back to if I ever need a rental.

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Name: e***** t******
Date: 2022-01-12 03:58:24
Rating: 5
Comment: Ive found Enterprise / Escondido very easy to work with. I needed a rental due to my car being in a collision repair place. It was very re-assuring to get a car right away on the day of the accident, at a reasonable price.

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Name: J*** S******
Date: 2022-01-05 02:22:44
Rating: 5
Comment: Joe was just awesome, I was in a super tough spot with transportation and he was super helpful, friendly and got me on the road in no time. Thanks Joe!

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Name: T*** M*******
Date: 2021-12-22 15:05:59
Rating: 5
Comment: We have been a customer of Enterprise at Auto Parkway in Escondido for so many years. We have always had a good experience with the staff and the vehicle that we rented. I would recommend renting from this same branch always.

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Name: A*** B*****
Date: 2021-12-09 16:05:17
Rating: 5
Comment: I rent at this location often and I always have a good experience. The staff was friendly and accommodating.

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Name: C** C**
Date: 2021-11-26 16:26:02
Rating: 1
Comment: Very disappointed… had our car rental for 7:30am pick up. Firstly I was able to make the reservation using my debit card but once there they said it had to be a major credit card. Next they didn’t even have the car ready and at this location so we had to wait over an hour to get our rental and get going. When our plan was to be on the road by 8am, never again will I come to this location.

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Name: L****** B*****
Date: 2021-11-11 16:02:53
Rating: 5
Comment: Good Morning, Hi I just wanted to let Enterprise Rent A Car no .you all did a great job.on the Rent car service. we should be back soon to rent a nother car or minivan.Thank

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Name: K******* M*****
Date: 2021-11-01 19:30:28
Rating: 2
Comment: I booked my reservation a week and a half in advance. Requested a specific car. I received a call 24 hours prior to my reservation. Confirming pick up. When I arrived I was put into a completely different vehicle. When I asked about my request, the response was low inventory. Yet they did have 2 of the cars I was requesting on the lot. I did return my car one day early. I never received a phone call in regards to prorating my invoice. I had to call a week later too ok follow up.

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Name: D*** J******
Date: 2021-09-06 14:32:17
Rating: 1
Comment: I mistakenly left a jacket in the back seat of my rental I returned next day before the car was rented again and someone, possibly the car cleaning crew FAILED to turn it in to lost & found. I absolutely cannot trust the management of the Enterprise Escondido facility and the policies of Enterprise.

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Name: J** R
Date: 2021-06-19 00:27:52
Rating: 5
Comment: Always an excellent experience. Excellent customer service is their trademark. Great car! Performance and economy was excellent. Enterprise gives great value for the money.....

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Name: M*****
Date: 2021-06-03 01:52:22
Rating: 1
Comment: Ive had a terrible experience with this company! First off they gave us a car that didnt have enough oil for our trip and we had to get an oil change in the middle of our vacation which was really annoying. Then when we got back I dropped off the vehicle at a different location which they told me would be fine when I picked it up then they were giving me trouble because they were having a hard time confirming that the car was dropped off, and they charged me an extra $113 for no reason!I have been trying to call them (at their Escondido location) for the last two days and apparently no one works there anymore because the phone just rings for 5 minutes straight and I called waiting through each 5min dial with no luck. I finally called the Murrieta location where I dropped the car off and they picked up automatically but they said they couldnt help me! This has been the worst experience I have ever had renting a car! I dont recommend them to ANYONE!!

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Name: J***** H
Date: 2021-05-21 18:35:03
Rating: 5
Comment: I am a frequent renter at Enterprise and wouldnt go to any other rental company. I am treated like family and a valued customer. They really show love to their customers and their personal needs. Highly recommend.

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Name: s* h*******
Date: 2021-05-04 19:10:10
Rating: 5
Comment: Affordable, professional and effecient service. Great little car. The staff in Escondido were extremely helpful and friendly. Thanks Enterprise.

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Name: M*** S******
Date: 2021-02-19 14:07:01
Rating: 1
Comment: DO NOT RENT FROM THEM. Enterprise is one of the worst companies there is and I hope they go out of business son. They are corrupt and deceitful. I got a parking ticket on a rental truck I recently had with them. The cost of the ticket was $43. Then I receive a bill from enterprise charging me $106. No explanation, nothing. All they come back and say is “well according to the contract you are responsible for all ticket ms”. This is true and I am not disputing that. However, this is a matter of justice and a company being intentionally dishonest.

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Name: V***** L******
Date: 2021-02-17 12:41:38
Rating: 5
Comment: Ive had my rental for a month and 3 days now. Enterprise has been amazing! Im having trouble with dealerships right now and I know I can count on enterprise for any vehicle including the one I have right now for work. Theyve been patient, friendly, caring and very helpful! And Im able to afford it! Their fast and easy! Thank you so much!!!

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Name: T***** A****
Date: 2021-01-07 16:52:12
Rating: 5
Comment: Enterprise Rent-A-Car in escondido on auto parkway was awesome. I reserved the vehicle online and I simply filled out my information while reserving and I had my vehicle in no time. The staff worked quickly and in a friendly matter. This enterprise is my go to and I am never disappointed. I will definitely be returning the next time I am in need of a rental.

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Name: M*** E****
Date: 2020-12-11 01:37:21
Rating: 4
Comment: The car was clean and well cared for. I was impressed that is was new with only 5,000 miles on it. The staff was busy and it took some time for them to help me, but once they did the rental procedure went smooth and quick.The return was equally as professional as the rental. I have used Enterprise for years and will continue to do so.Mike Ewens - Escondido, CA

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Name: T* W***
Date: 2020-11-26 14:04:53
Rating: 2
Comment: ESCONDIDO branches: Another horrific experience..REAL & fair review on actual experienceS...Now theres no Hertz, Enterprise is and have been overwhelmed (underwhelming).. I anyways call for a shuttle when I reserve and the day of and they still forget!...Anyways, reserve an Int. Suv and only get a compact suv or car as they NEVER have what I reserved. No sorry..or no discount just an offer for a lower price of the compact suv or car they have avail..I dont want an excuse like the car was in the shop, renter didnt bring back, none in the area..I just want, what I reserved. If you dont have it tell me so I can go elsewhere..maybe thats your ploy. I dont know why I keep going there prob bc its closest. Ill make the change soon to another company bc This branch and other locations near are all run the same cant speak about the other branches but poorly run by recent grads that have no clue about customer service. Nothing will change unless we the Customers demand change and take our business elsewhere.

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Name: M**** C*********
Date: 2020-11-13 02:47:57
Rating: 2
Comment: I don’t give it a five stars because the car wen I got it wasn’t washed and it smelled super bad I had to run to get air freshener!! Plus it’s almost a week and still haven’t received my 200$ deposit! They should get on top of that specially if u return the car the way u got it...

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Name: S***** R******
Date: 2020-11-07 20:44:30
Rating: 1
Comment: Awful branch. These guys clearly never properly service or maintain their cars. I rented a Jeep Wrangler and with in two hours of me renting the car, the car started violently shaking and losing power on the middle of the highway. I barely made it to the side of the road. That couldve ended much much worse.The best part: I called their roadside assistance and said that I would have to pay for the towing service even though there was a mechanical fault in the car and not something that I did. I hung up and called my auto insurance. Never again with enterprise. Avis, Alamo and hertz from here on out!The next morning, my wife calls to have them remedy the situation of handing us a broken down car. They said they’ll call back with a solution within the hour. After an hour there was no call back and when we called they had shut off their phones. What a trash company

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Name: V**** A******
Date: 2020-11-06 00:11:57
Rating: 4
Comment: Been renting here for years and its always been pleasant. Customer service is good and never had any issues at all.

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Name: m*** s*****
Date: 2020-11-02 17:59:17
Rating: 1
Comment: For Enterprise as a company to say that the Customer Experience is goal # 1 Ha.We were so excited my Wife Michelle & I getting ready for our 10 day 5 satte Road Trip to surprise my 91 yr old father in law,visit friends, family he hadnt seen in years.To our Utter Disappointment when we started to load the Van seeing that it Had Not been Cleaned we picked it up it was on Empty OK we can live with that.The # 1 Issue, No Clean Vehicle normally an inconvenience during a Pandemic Unacceptable!!Any Questions?, empty words about Customer ServiceOut the Window Enterprise.I found it extremely humorous infomercial on my laptop last night an Enterprise commercial touting how the Cleanliness of your vehicle at Pick Up goal # 1.So Disappointing paid almost a grand for a vehicle my wife Michelle & I cleaned ourselves.For those people who say why did you keep the vehicle not return for different?5p.m. on a Friday no other vehicles with our requirements.Now Im trying to get a small refund of 20% is that Too Much to Ask?Stay tunedMike SirotaNope

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Name: L*** O***
Date: 2020-10-20 12:29:36
Rating: 5
Comment: I picked up a rental provided by AAA and 8t was way better than I expected. The staff was friendly, knowledgeable and efficient. I didnt have to wait long.

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Name: C****** T*******
Date: 2020-09-08 02:40:08
Rating: 5
Comment: Customer service was great and the girl helping me out was so friendly. Process was super easy and quick too. My appt time to pick up the car was 12pm, but I called and asked if I could bump it to 9am. They said it wouldnt be a problem, so grateful for that. Also, their cars are super clean inside. Ive used other rental companies and the their cars were filthy inside.

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Name: K**** T* E**** S**
Date: 2020-09-03 14:50:10
Rating: 5
Comment: It was the best! Very friendly and efficient staff. It was very quick and easy to pick up and drop off. Would definitively as always use them again.

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Name: A******
Date: 2020-08-19 16:30:21
Rating: 2
Comment: We rented a Ford Expedition to take my son from San Diego to college at Iowa State in Ames. The car was great for its purpose, but when picked it up and drove home, my wife noticed it had not been cleaned inside. Sand everywhere and best of all, a half eaten hamburger stuffed into one of the back seat pockets. In the covid era you would think those with the job of cleaning a car would be a little more diligent. My wife called prior to our departure and we WERE given two days off the rental in concession, which was nice. I would still use them again, but would certainly relay this story and request specifically that the car be immaculate when we picked it up.

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Name: J** B*******
Date: 2020-08-11 11:32:32
Rating: 5
Comment: I enjoyed the process of renting a vehicle from Enterprise this last weekend. The local office was closed and I did not have transportation to get to the Escondido office so they sent a driver to pick me up. He was a very personable Man and nice company. I was lucky to share a ride home with this same driver the following day. Made my Enterprise experience very nice and calming. The staff that checked on my paperless paperwork were also very friendly. The car was exactly what I envisioned and very comfortable for my 24 hours of use. Thankyou Enterprise.

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Name: J***** W****
Date: 2020-07-30 12:40:37
Rating: 3
Comment: No one answers the phone either locally or at the 800 customer service number. Auto message hung up on me several times. Did not get final receipt. Had to call my credit card to see what was charged. In person, staff was polite but seemed bored with their job which is not the way they normally behave. Longtime customer but COVID-19 seems to have thrown customer service out the window😩

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Name: K****** S*****
Date: 2020-07-29 20:16:42
Rating: 5
Comment: We rented locally for a move. The Chrysler Pacifica was great on the long trip with all seats stored in the floor. Excellent seats, 32 mpg hwy fuel economy, and a clean low mileage vehicle. Excellent staff and we never had to go inside during Covid.

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Name: D**** M****
Date: 2020-07-22 00:49:54
Rating: 5
Comment: We rented a Chrysler mini-van for a trip to June Lake. Easy pick-up and drop-off. Very comfortable ride. Whats the line from Get Shorty? The Cadillac of mini-vans? I will do it again next road trip.

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Name: S***** S***
Date: 2020-06-11 22:20:02
Rating: 5
Comment: I will definitely be using this rental location again. Very caring, understanding, and great deals. Thank you for making my trip so enjoyable to drive.

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Name: A********
Date: 2020-03-24 06:19:15
Rating: 5
Comment: Great experience overall. I had to wait about 10-15 minutes after checking in but the guys who work here do a great job. Turning in the car was even easier, took 2 minutes and I was all set.They aren’t predatory over the additional insurance they offer which I thought was more ethical than most other rental places.

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Name: P**** P******
Date: 2020-03-12 13:55:04
Rating: 5
Comment: Guys there were great, nothing was too much trouble for them! Thank you for awesome car too! Great experinece

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Name: W**** F*******
Date: 2020-03-05 01:43:32
Rating: 1
Comment: They never answer their phone. Take your money and you cant get a hold of them when you require a reimbursement. People are nice. Cars are quality. But they make it EXTREMELY difficult to conduct business.

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Name: S***** S*********
Date: 2020-03-02 03:55:17
Rating: 5
Comment: Easy process, start to finish. I appreciated being able to cancel without penalty if needed. The person at the desk even gave me 10% off after I asked if there was any way to waive the fee for dropping off at a different location. Great service overall.

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Name: L**** D****
Date: 2020-02-28 14:54:06
Rating: 5
Comment: I rent cars about 5 or 6 times a year and I always choose Enterprise. They get you in and out quickly and are always so friendly.

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Name: M*** B****
Date: 2020-02-16 03:00:37
Rating: 5
Comment: Great service! I had paid down my credit card previously in preparation for a mini vacation, but I didnt realize there was a $250 deposit. Matt was my rep and he was fantastic! He reduced the deposit so I could keep my rental and saved my trip! Strongly recommend Enterprise Escondido!

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Name: g*** w
Date: 2020-02-13 04:41:06
Rating: 5
Comment: I highly recommend this rental car location. Very efficient and courteous. Need a ride or picked up they will take care of you. Thank you.

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Name: J******* W******
Date: 2020-02-11 04:00:49
Rating: 3
Comment: Yeah! Enterprise finally resolved my issue. I updated from 1 to 3 stars because I did have to work harder than I should have to get it resolved, but when I finally got in touch with Kristen Mims, the area manager, she immediately took care of it and honored the price that I had been quoted on the phone. I did have to make several phone calls and send a few e-mails and be assertive about things to make it happen, but it did, and Im pleased! My previous 2 review are below separated by asterixes. Gratefully, things improved for me.***To add to my previous review (what follows in brackets), as you can see, my review got an immediate response, to which I immediately responded, but my issue still hasnt been resolved and its been 2 weeks since we rented the car. I also called the customer service line and was told someone would be calling me to resolve the issue, but nobody ended up calling me. This tells me that the customer service challenges may be more systemic that I was originally thinking.***[I called Enterprise Rent-A-Car and was quoted a rate for my weekly rental that was supposed to be the rate negotiated with my insurance company. Then, when my husband went to pick up the car, he was quoted a much higher rate. Enterprise did not honor the rate that one of their representatives quoted to me. Not only that, but the person handling the rental, Christopher, was very rude in how he handled things with my husband. He allowed the car that had been reserved for us to go to another client. Then, he told my husband that they would immediately clean another car that we could use, but he allowed another car to be washed instead for another client. We were finally able to negotiate a rate that was better than what he was telling my husband (after much insistence on my part) but still didnt match the rate we were quoted on the phone. Also, when I was talking to him on the phone about the situation, he put down the phone without any explanation and failed to respond to my request (he had been talking through my husbands phone and after he essentially ignored me without any explanation, I insisted that I still talk to him). He absolutely insisted the system did not allow him to lower the rate. However, once I pointed out that another location had a lower rate quoted through travelocity, he immediately was able to lower it to match that rate. Then, when it came time to rent the car, Christopher turned the rental over to another individual, who then proceeded to quote the higher rate. As far as we can tell, this was an effort to pull a fast one and try to still rent it to us at a higher rate. My husband described Christopher as young and cocky. Clearly, Enterprise, or at least Christopher, doesnt value proper customer service and is willing to lie and evade rather than properly resolve issues.]

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Name: K* t***
Date: 2020-02-05 16:23:26
Rating: 5
Comment: This location on Auto Parkway has always offered excellent customer service. I have rented several times through the last year and they always have been pleasant and on time.

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Name: m*** r******
Date: 2020-01-28 16:03:00
Rating: 5
Comment: If I could give the service more than 5 stars, I would. The entire staff were friendly and flexible. Was offered an upgrade an extremely reasonable price and went with it. The entire process was a smooth as butter from picking up the car to dropping it off. 10/10 would recommend to everyone.

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Name: G***** B*******
Date: 2020-01-09 03:23:43
Rating: 5
Comment: I have been renting cars from Enterprise for over -0 years. They have always given me excellent customer service and professionalism. They have amazing military discounts. When I needed a rental due to my car being involved in a collision, David from In-n-out collision calls Enterprise to take care of his customers. This brought me a lot of comfort due to the fact that I already have a great relationship for many years with Enterprise. I’m fortunate to be able to be surrounded with businesses that trust each other to take care of their customers. It solidifies already what I have always known what Enterprise offers and treats their customers.

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Name: G***** U***
Date: 2019-12-22 23:34:14
Rating: 1
Comment: Promised a Cadillac CTS or similar luxury car. Arrived on Sunday to a huge line, no luxury cars are available, tried to put me in a Ford Flex or a pickup truck for more $$. I made the reservation at 10AM and at 11:30AM no luxury cars. Its called bait and switch. Drove to Escondido for nothing.

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Name: U*** L****
Date: 2019-11-05 23:08:43
Rating: 5
Comment: My experience was better than ever! Thanks to Devon and the Enterprise team! Made my experience painless & very easy peasy.Ive rented from them before and its the only place I will go to from now on!🙏🏽Thanks so much. Very grateful

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Name: s**** s
Date: 2019-09-13 21:02:08
Rating: 2
Comment: I got a dirty car - outside, the windshield was covered with some kind of mud/dirt and agent didn’t even bother to try to offer me to wash it, so I had to insist of washing the car as I said it is unsafe to drive car when you cannot see anything through your windshield, that location need some better management. And also the front of the car was covered with some adhesive stuff and I had to drive and smell glue the whole time I had a car, terrible experience !

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Name: O** M**** C******
Date: 2019-07-17 22:04:09
Rating: 5
Comment: I’ve used this location for over 7 years and have nothing but great service! The staff is so friendly and professional, the cars always clean with no mechanical issues ever!

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Name: G****** E******
Date: 2019-07-03 16:23:34
Rating: 5
Comment: I must admit the day started out real bad at the auto parkway location. I will spare you the details. However all my problems and more was resolved after visiting Yomari Rodriguez at the the west Washington st location.Semper Fi!

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Name: R****** S******
Date: 2019-06-19 16:17:04
Rating: 5
Comment: As always, renting from Enterprise was easy, convenient and ended up with us having a nice car for local transportation on one of our motorhome trips. We decided long ago that it made more sense not to tow a car on our trips, because it costs us less than converting a car to be suitable for towing. It also makes our driving less stressful and results in higher gas mileage. We can reserve online before we get to our destination and call Enterprise so they can pick us up for contract signing and car pickup. On our departure day, we drive back to Enterprise and theyll return us to our park space and were on our way. We dont see any reason to change.

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Name: A***** R******
Date: 2019-06-18 00:18:58
Rating: 5
Comment: Staff is very friendly and knows how to engage a customer. Admittedly I came in annoyed, I came in from a frustrating work day. I was greeted when I walked in and the gentlemen assisting me offered me his name and a handshake greeting. Huge. I was an hour early for my reservation, but he said not a problem and I saw this guy hustle outside and begin to wash down the car himself. 80 degrees and he is in slacks and long sleeve with a tie. When I returned they gladly gave me a ride back to the dealer. What a great group! That feels like the definition of great customer service.

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Name: D*** A******
Date: 2019-06-14 20:09:47
Rating: 5
Comment: Had reservations at Avis down the street at 5:00 pmThey had no car for our trip and could only say sorry.We called two hours earlier and were promised a car at 5:00 pm.Drove up the street to Enterprise walked in and booked a nice Ford Fusion for Vegas :DGreat service great staff all around.Dave Aguilar

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Name: M**** C****
Date: 2019-06-14 17:04:00
Rating: 5
Comment: We always have a great experience at this enterprise! The staff is friendly, efficient and professional. The driver who gave us a ride home after dropping off made our journey home pleasant.Of course, the mini can we rented was new, clean, and we had no problems with it.

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Name: K**** B****
Date: 2019-05-23 22:36:40
Rating: 5
Comment: Ishmael was friendly, courteous, and professional. He offered us a Ford F-150 that was new to his lot. The vehicle was a pleasure to drive and served our purposes nicely. When in the need of another rental vehicle, we will be sure to give Ishmael a call. Thank you.

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Name: C******** K*****
Date: 2019-05-21 00:38:01
Rating: 5
Comment: Used other rental companies but this one really did their job. Enough staff, couterious, lots of in inventory, worked to get best deal and fast. I was very pleased

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Name: J C (*******
Date: 2019-05-16 02:35:21
Rating: 5
Comment: Our experiences at Enterprise has always been great. Reasonable prices and staff (especially the auto parkway, Escondido location) is super friendly helpful and courteous. We’ve never had any rental issues. We always feel we’re in good hands

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Name: M****** J****
Date: 2019-04-11 14:13:30
Rating: 1
Comment: Terrible phone skills, and indifference to customer needs. Face to face they can pretend to care but the reality shows they dont. I have over 30 years of customer service experience and can say they barely care about their customers.

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Name: M***** S** N******
Date: 2019-03-27 19:23:43
Rating: 5
Comment: Both locations I used for the pick up and the drop off were very pleasant locations to work with. Thank you for making the experience so nice.

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Name: c**** S****
Date: 2019-03-27 15:39:11
Rating: 5
Comment: I have used Enterprise for years and no matter which office I use, the outcome is the same, excellent!The team at the Escondido Auto Parkway office are especially good, with an excellent attitude, smiles all day and extremely efficient.There are many other rental car companies out there but I only see Enterprise doing the things that go above and beyond.Thanks again for the great customer service and outstanding product and attitude!Cliff

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Name: C** S**
Date: 2019-03-22 20:06:42
Rating: 5
Comment: I have used enterprise for many years. The Escondido branch is definitely a true representation of running a family owned business in a very corporate world. They make me feel like VIP/Boss status every time Ive rented. I know this a reflection of Tylers leadership being branch manager. Dont bother renting with those other guys. Rent with Enterprise to feel loyalty and exceptional service every time.

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Name: K** S********
Date: 2019-02-13 19:56:08
Rating: 2
Comment: Accident repairs to my daily car required this rental, arranged by the repair shop in cooperation with the insurance company of the party who caused the damage. Estimated repair completion dates were exceeded, resulting in rental term extensions and subsequent 2 calls from Enterprise to me, demanding I take action to extend the term or fall victim to costs I would bear. This was wholly inappropriate since I was party to details of changing dates only so far as to keep me casually informed and as required to ultimately return the rental once repairs were complete. The second call was particularly distressing since it was suggested that inaction on my part would result in costs to me. When I reiterated that the insurance company and shop are the parties to coordinate with, I was told they were having a hard time getting in touch with either. Really? Thats the excuse to justify making frustrated calls to the customer? So 2 stars. I have used Enterprise for vacation and business rentals (not this agency) many times with top satisfaction. So for the organization in total 2 stars but zero for the local agency.

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Name: B*** H***
Date: 2019-02-05 06:33:37
Rating: 5
Comment: Fast friendly service, I’m always happy with my transactions at this Enterprise. Any time I have to leave my car at the dealership I always rent a car from here. Cody set me up this last time, great customer service and a genuinely nice guy.

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Name: j***** v*****
Date: 2019-01-30 16:37:54
Rating: 5
Comment: Amazing staff & amazing fleet! Super sweet girl that’s name I can’t remember (sorry, short blondish hair) is a GEM! I will definitely rent again, and recommend the white Audi

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Name: R**** H*****
Date: 2019-01-03 01:13:27
Rating: 5
Comment: This place is Awesome! I drove the car off the lot I reserved and turned right back around parked and went into the office and said I dont like this car it makes a loud sound. The agent said lets get you something you like. She upgraded me and transferred everything from the original car with NO EXTRA COST TO ME!!

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Name: M*** K********
Date: 2018-12-19 19:32:00
Rating: 5
Comment: I highly recommend this location.I was short on time the morning I went in to pick up my rental, only to realize I was at the wrong Escondido location. Not only did the Enterprise team pull the exact vehicle I needed from their own lot, they cheerfully sprinted to have it ready within 15 minutes, so I could be on my way without delay. You dont often find exceptional customer service like this. It meant a lot, particularly as it is Christmas time.(First time Ive every felt inspired to write a review.)

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Name: D**** D****
Date: 2018-11-27 01:59:27
Rating: 5
Comment: These folks are just the best to work with on business or personal car rental. They handled my insurance company with zero hassle to me. Special mention to Ray McHone who just makes the whole rental experience a breeze. Only car rental company I actually look forward to picking and dropping off. Through this location Enterprise has earned my repeat business over and over. Thank you!

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Name: J**** V*****
Date: 2018-11-21 03:19:40
Rating: 3
Comment: I went ahead and signed up for their pre-paid gas. When I turned the car in (San Diego) I had filled up the tank so when I turned the car in, the car had more gas then when I picked it up. Then they charged me another $11.61. I turned the car in on 11/16 and still have not received my deposit back.

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Name: M*****
Date: 2018-11-20 17:44:22
Rating: 1
Comment: The customer service, hospitality, and problem solving (problems created by them) are the worst. I never get what I book, I return the car with more gas than I receive it with. I never complained, and also never praise them upon returning. However this last experience was the worst. I spend $4-6k in rentals a year. It feels like Im constantly being ripped off. Ill go elsewhere.

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Name: C******** M*****
Date: 2018-11-17 17:42:11
Rating: 5
Comment: This Enterprise location is fantastic! The crew is friendly & they have a great selection of vehicles. Casey took excellent care of us & made us feel like valued customers. I HIGHLY recommend Enterprise, especially this location!

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Name: P******* L***** L**
Date: 2018-09-13 00:51:56
Rating: 5
Comment: This is definitely the place for me to go for all my rental car needs. I have been renting cars from this location for a couple of years now. The customer service desk agents are all pleasant and have a great attitude and disposition and are extremely helpful. The regional manager Tyler is above professional and takes care of business without any complaints. I will continue to rent from this location and suggest it to others in the future. See you guys soon and thanks for all!

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Name: S***********
Date: 2018-08-08 21:34:47
Rating: 4
Comment: Staff is pleasant & always aiming to get you in & on your way as soon as possible. Have been renting there off & on for years & have never been disatisfied with service or vehicles functioning.

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Name: V*** G*****
Date: 2018-07-10 23:15:00
Rating: 5
Comment: I came across a problem with a different branch due to a lack of vehicles available. I was then referred to this branch/location. In all honesty, amazing customer service. These guys went above and beyond. This location will definitely be my go-to place for renting vehicles from now on.

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Name: L******* M******
Date: 2018-07-01 01:32:26
Rating: 5
Comment: Tyler and Miss Dee Dee provided outstanding customer service to me when I picked up a 15 passenger van at the auto park way location. This location provides the BEST SERVICE for a Enterprise Rental. Very courteous and best dressed. Answered all my questions.

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Name: B***** R****
Date: 2018-06-24 17:42:33
Rating: 5
Comment: This is the best place to rent a car in Escondido! (I wanted to put that in all CAPS) The management is great, their customer service is awesome, and theyve always just figured it out for me when I was uneasy or unsure about something. Dont go anywhere else but to this Enterprise in Escondido. So glad we stopped going other places and only rent from here. You wont regret making this as your choice. Need I say more?

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Name: B****** V A
Date: 2018-06-07 06:19:25
Rating: 5
Comment: Had a pleasant experience and the staff were professional during the whole time. Would definitely recommend this place for renting a car.

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Name: n***** s*****
Date: 2018-05-07 18:34:50
Rating: 5
Comment: When I need a rental car i usually stick with enterprise and out of all the different locations ive rented from by far hands down this particular location is the best experience ive had. They are fast, very helpful, great customer service you can tell they care about the satisfaction of the customers ive been to a few locations where the customer service was terrible some of the staff seemed rude. but this location is A+ with everything! the manager Rahmahn is a great one and when you have a manager like him sets the tone of the place. im local to this location and this is the only one im renting from and sticking to. no complaints!

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Name: B*** S*****
Date: 2018-05-06 18:08:20
Rating: 5
Comment: I can be a bit difficult, but even with that Ramon was extremely helpful and accommodating. One of my better experiences with rental car places. These guys work really hard to make you happy.

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Name: D**** S******
Date: 2018-05-03 17:56:55
Rating: 4
Comment: This place is very busy yet they still get you in and out! Also, when you call them and follow the prompts, they answer QUICKLY unlike the other big corporations that leave you talking to a machine for 40min.

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Name: b******* m*********
Date: 2018-04-25 18:14:54
Rating: 5
Comment: Everyone is very friendly and they get you in and out in a timely manner. I am in there every 2 weeks to rent a car.Recommend them to everyone.

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Name: S**** W****
Date: 2018-04-19 13:12:00
Rating: 5
Comment: Employees at this location have great customer service, very polite, and understanding. My family and I have been renting from this location lately. We will definitely recommend Auto Parkway Enterprise.

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Name: S****** M
Date: 2018-03-19 13:55:22
Rating: 4
Comment: I always rent from Enterprise, they do their best to get me in the vehicle I need, for the best price. Casey, at the Escondido Auto Park site, is just the greatest. He really helped me out, hes friendly and polite, where there are a couple orher guys there that are just complete, rude, jackasses. So, overall, they are a nice place to rent from.

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Name: M******* K*********
Date: 2018-01-31 17:44:55
Rating: 5
Comment: The BEST customer service anyone could ask for. Thats why I keep coming back to Enterprise. They have renting vehicles stream lined so efficiently. AWESOME! Thank you Enterprise!

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Name: G*** R***
Date: 2018-01-29 12:43:16
Rating: 5
Comment: The Enterprise location on Auto Park Way in Escondido Ca, is the only place I will rent my vehicles from. The other locations are great as well but I get stellar first class treatment from these guys. My rentals are quick, easy, and always loaded with options for whatever I might need. Casey is the definition of the Perfect customer service specialist! I know every time I go in to see him I have nothing ro worry about. I always drive away happy.

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Name: J***** J
Date: 2017-12-02 23:28:17
Rating: 1
Comment: They took OVER AN HOUR AND A HALF TO ANSWER MY CALL!!! I ended up having to call the toll free Corporate office to extend my rental. Not to mention, the body shop was paying for my rental and towards the middle of the time that I had the rental, they charged my credit card $200, even though I wasnt paying for the rental... It was like pulling teeth to get my money refunded to me that NEVER SHOULD HAVE been pulled out in the FIRST PLACE!!! Ugh!

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Name: K****** W*******
Date: 2017-11-22 19:05:47
Rating: 4
Comment: Service was decent. I waited about ten minutes for my rental as it had just been returned and was being cleaned. The cleaning of the rental was sub par, my only complaint. They did upgrade my car for me without asking which was great.

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Name: R** V*****
Date: 2017-11-17 14:25:40
Rating: 5
Comment: I was in an auto accident. I called Enterprise and was picked up and taken to the office and found the car I wanted and rented it. When my car was repaired I went to Enterprise and returned the car and was taken to the repair shop. I cant see how anything could be easier or more convenient.

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Name: G* V***
Date: 2017-11-16 02:50:07
Rating: 5
Comment: I have been renting from these guys going on 4 months straight now. You cant find a better group of people or car rental place if you tried. I doubt you could even find a better Enterprise than the Auto park way location. Thank you guys especially Casey, i appreciate the personal care and great service. Hats off!!!

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Name: J****** M****
Date: 2017-11-11 15:29:29
Rating: 5
Comment: The staff was great and very professional. We ended up having a small issue with the first vehicle we had rented and they went above the standard to make it right. Ill certainly use them again in the future.

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Name: J****** P******
Date: 2017-11-07 12:01:19
Rating: 5
Comment: Very easy, inexpensive and convenient to reserve a vehicle. The staff is friendly and courteous in meeting all their customers needs. I give Enterprise a 5 star rating because they meet all qualifications into satisfying ones needs. I highly recommend this car rental business.

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Name: M**** S*****
Date: 2017-10-31 17:55:50
Rating: 5
Comment: As always great customer service! Good rates and reliables cars, almost new. I love this Company:)

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Name: R** K******
Date: 2017-10-26 04:23:58
Rating: 3
Comment: Got very nice vehicleNew associate eager to helpHowever gave incorrect information, resulted in unwanted expense. Enterprise honored her promise...partially.Overall positive experience.

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Name: J***** L***********
Date: 2017-10-01 20:51:05
Rating: 5
Comment: This location is why I continue to rent with Enterprise. The staff is fantastic. They are quick on their feet and a pleasure to talk to. They also have a great selection of cars to choose from.

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Name: K****** J
Date: 2017-09-27 15:59:58
Rating: 2
Comment: Very poor service in terms of providing vehicle. Not lot many options they have and the car they have provided didnt even had a bluetooth connection also had to connect through my own aux cable. Also no cruise mode to drive.

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Name: G*** B*** W****** J**
Date: 2017-09-12 15:19:31
Rating: 5
Comment: I have rented from Enterprise more than ten times. Enterprise Has never let me down. They consistently have provided quality rental cars and trucks quickly and efficiently. They are affordable polite and helpful.

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Name: T******** G***
Date: 2017-09-07 23:23:11
Rating: 5
Comment: I really love this Enterprise. The personnel are very nice and tries their best to get you out of there with a car to rent. It seems like it is one of the most busiest ones I have seen so far.

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Name: T M
Date: 2017-08-27 18:24:32
Rating: 1
Comment: No customer service at all. Called to get shuttle service on Sunday. They do not do shuttle service on weekends. Called back to schedule shuttle for Monday am and was left on hold for 30 minutes before they picked up. Then they tell me they do not schedule shuttle service at this location. Not convenient shuttle service at all. They say customer service is their priority but I dont think so.

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Name: Y* C
Date: 2017-08-07 18:04:02
Rating: 4
Comment: Enterprise on Auto Park Way has great customer service and friendly personnel. They are my go to provider when I need a rental car; and they always have the vehicle that fulfills my needs. The reason I gave them four stars rather than five is because the last two vehicles needed better cleaning on the inside. That could be my OCDness kicking in. Overall they are a great place with which to do business!

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Name: j*** w******
Date: 2017-07-31 18:34:49
Rating: 3
Comment: Customer service was ok. But the chevy impala enterprise gave me had a nasty smell to it had to take it to a car wash and get a $20 car wash and purchased a $3 freshner to get rid of the smell

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Name: t******
Date: 2017-07-08 15:45:16
Rating: 1
Comment: Representative Caiti, was very condescending bordering rude. Enterprise management should address her most serious behavior, as I suspect discrimination is a factor in this case. SHAME ON YOU!

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Name: C******** M****
Date: 2017-07-05 20:33:24
Rating: 5
Comment: Awesome customer service, great first time experience renting a vehicle from Enterprise, will do it again in the future. Thanks

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Name: E**** P*******
Date: 2017-06-21 16:59:44
Rating: 4
Comment: Ive had a good experience here, generally. Cars are great and service aims to please. Ive been upgraded when in a rush so as not to wait for smaller car to get prepped.One agent, who was very chatty at my first rental, didnt recognize me at 2nd rental a week later, and then commented negatively on my not being as chirpy as the first time. Sorry, dude, sometimes I just need to get going, and your not remembering me at first proves all the charm is facade. THOUGH - everyone has different styles of customer service that they like. I prefer friendly but quick. And if we do chat for 15 minutes, please remember me a week later. I remember you.

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Name: V******* M*****
Date: 2017-06-16 16:30:07
Rating: 5
Comment: Awesome and really helpful! I used them 4 times when my car was in the shop. Really flexible and great customer service. Definitely would go back again!

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Name: S**** V********
Date: 2017-06-06 14:04:20
Rating: 5
Comment: My experience with Enterprise on Auto parkway in Escondido was excellent. I rented a car for a few weeks and they were very professional and helpful to my needs. I would highly recommend them to everyone.

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Name: l** g****
Date: 2017-05-17 21:27:21
Rating: 5
Comment: They were absolute awesome.. I was visiting from out of state.. they made it so easy for me.. they picked me up.. had me in and out in 10min (if that?).. and I was on my way.. after a wonderful visit with other family in LA.. when it came time to return the vehicle, they even dropped me back off.. I am a big fan of Enterprise anyway.. needed them a lot back home while looking for a new car after hitting a deer.. I love this company.. I highly recommend Enterprise..theyll pick you up!!

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Name: S***** T*****
Date: 2017-05-01 16:51:34
Rating: 2
Comment: Everything was good until I was told I was not going to get my deposit back. Since I guess I had purchased a safety package which incase I got into a car accident it would be covered. It was not explained that if I got that package I would not get my deposit back. So $200 where basically a lost in my part.

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Name: J N
Date: 2017-03-21 14:18:34
Rating: 5
Comment: Manager Erik, assistant manager Jeff and Jessica, along with Ryan and Tom (at the Enterprise Escondido Auto park in Escondido, CA) are the very best in helping us with rental needs. They are very professional, courteous and always very friendly.

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Name: H***** W******
Date: 2017-02-21 17:38:14
Rating: 5
Comment: All of the employees here are personable, polite, and work hard to make sure you have a great experience. Eric, the branch manager, is phenomenal. I am sitting in the waiting area watching these guys HUSTLE! Im not even mad about the wait ... I have never seen someone wash a car in a suit and then subsequently SPRINT to get the keys to a waiting customer. They are busy but they are also working very hard to give each customer the experience they deserve.

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Name: R* P*** D******
Date: 2017-01-28 22:18:46
Rating: 5
Comment: Jonathon was an amazing agent. I use Enterprise often, and so do all my clients when they are in town. Weve rented everything from a Kia to a Camaro and this location is friendly, and professional and always gives a Veterans Discount. Outstanding.

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Name: e*** s*****
Date: 2017-01-06 06:04:16
Rating: 4
Comment: I love Enterprise Rental and have been doing business with them for decades. The only thing I object to is the new Value Pricing being practiced by so many these days. It seems unfair and feels like I am being gouged. I mean, if they are going to charge me more for holidays they ought to charge me less for off days...

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Name: J******* H*****
Date: 2017-01-03 02:39:00
Rating: 1
Comment: Wasnt happy with my last experience, I rented a car from enterprise for a week was giving a price for the week, I turned the car in 3 days early and I was still charge the full amount I even had to pay extra. I asked for someone to call me to go over invoice. I didnt receive a call until 2 weeks later. By that time I was already upset. Now I just notice that I got credit $13. Remind you that I rented the car over a month ago. I cant believe I paid over $200 for a 3 day rental. Never again!!!

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Name: K** S*****
Date: 2016-11-30 18:01:53
Rating: 5
Comment: I reserved the vehicle online. Every staff member I delt with was pleasant and efficient both picking the vehicle up and returning it.

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Name: C**** D****************
Date: 2016-09-17 18:41:07
Rating: 5
Comment: Great people, great service, been going to them for years. Recently I rented a car for a weekend trip to Texas as I didnt want to put the miles on my car. And, driving 10 hours in a Miata didnt sound like fun. I asked for an economy car with Sirius, but since they didnt have an economy car on the lot with Sirius they upgraded me to low-mileage midsize car at no extra charge.

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Name: M*** S****
Date: 2016-09-15 20:42:40
Rating: 4
Comment: Great experience, did not need to wait for my ride great pricing and knowledgeable, courteous and efficient people working the place. I would? -will definitely recommend this office and rent from them again and again!

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Name: S**** F****
Date: 2016-09-15 20:07:17
Rating: 5
Comment: I was very satisfied with my rental. I said I wanted the Versa Note and that is what I got. I extended my rental with ease. I plan on renting a car in just 2 weeks from this branch. I am one happy customer.

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Name: R******** B
Date: 2016-09-09 23:16:49
Rating: 5
Comment: Very friendly and helpful staff. Have been doing business with Enterprise for years, and will continue to do so.Thanks for hiring the best!! Special mention of Anne Wolanyck. She took excellent care of me, when I had to return the Ford Focus (it wreaked of smoke) on the next day of my rental. I was very happy that she helped make the experience an easy and pleasant.RoseMarie

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Name: J C*******
Date: 2016-08-03 17:42:48
Rating: 5
Comment: Toni the Agent was Great! Her professionalism and personality was on par with my own.The Camry was very comfy and great on gas as well as horsepower.I started liking renting from Hertz. .. Now love Enterprise car rental Escondido.Will be renting again & again very soon!Best,Mr. Charriez

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Name: D**** S*****
Date: 2016-07-25 08:04:39
Rating: 3
Comment: Had a good experience renting a van to go pick up some furniture from Ikea. They were a little pushy on the extra insurance which I stated several times I didnt need/want and they made it sound like I was doomed if I didnt get it. I knew I was adequately insured for the rental and was finally able to get passed it. Other than that, the rental met my needs and everything was as it should have been.

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Name: D** S**
Date: 2016-06-01 01:34:28
Rating: 5
Comment: The rental started off terrible! I reserved the car in advance and when I arrived the next day to pick up, the Escondido office was out of cars (10am)?I along with 2 others were given the option to wait for cars en route from LAX or go to the Washington branch to pick up there. All 3 of us were assured that the cars we reserved were present at the Washington branch. They did have the cars for the other 2 people, but when it was my turn, no full-size car for me.They first offered me a VW bug, which would have worked except Im 61 and a lean 240 lbs, so I couldnt fit even if I wanted to. So, they offered a civic...getting closer, then finally, a jeep compass.For my inconvenience, Gabriel Lechuga, the service rep (Escondido branch) offer to waive the fuel charge (return the gas on empty). Great, right? wrong. When I got the compass, the tank was almost empty.In the end, when I returned the car with a gallon more than I received it, both Gabriel and Kara Grizopoulos (Escondido branch manager) went out of their way to restore me by giving me a free day on my next rental. Thank you Gabe and Kara!!!

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Name: P****** P****
Date: 2016-05-31 19:00:39
Rating: 3
Comment: Staff was accommodating and helpful.Only reason i gave 3 stars was they gave us the tank half full and expected it to come back that way, basically meaning you lose money either way (bringing it back full or less than half).

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Name: K****** A*****
Date: 2016-05-31 16:07:14
Rating: 5
Comment: Ive rented a car from here twice and they have phenomenal customer service. Fast, easy, polite, and they always have plenty of cars to pick from.

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Name: b***** d**********
Date: 2016-05-04 16:15:04
Rating: 5
Comment: My family and myself have had occasion to rent at this Enterprise location several times over the years. We have always been happy and have received excellent service.

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Name: T**** H*****
Date: 2016-05-02 13:50:37
Rating: 3
Comment: Took 20 minutes and two phone calls before someone arrived to pick me up. Theyre office is literally one block away. I could have walked their faster. Then even after I told them I was now late for a meeting they had to wash the car so I stood there and waited making me later. They have no sense of urgency or common sense. I only needed the car for 6 hours. It didnt need to be washed. Very frustrated. They were courteous just not prompt or respectful of my time.

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Name: J*** H***
Date: 2016-04-09 00:30:10
Rating: 4
Comment: The negative reviews are a little surprising. Maybe Ive been luckier than some. This is not my first or last time at this location, Auto Parkway in Escondido. The staff has always been stellar and I must have been hitting it at the right times because Ive never been 7 deep in line.This time I needed to rent a full size pickup and it was dirty. They should have been embarrassed to even have this on the lot looking like that. There was grime all over the outside and tons of bugs pasted to the front. The windows were the worst part. Here I am driving a strange vehicle late at night and I have hazy glazed glass glaring at me. Not a safe or pleasant experience. I made this reservation well in advance, they have no excuse for not being prepared. This review lost one star because of that.

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Name: m* m***
Date: 2016-04-06 18:39:20
Rating: 5
Comment: Without skipping a beat . . . The new Manager KARA and her staff Jason, Rachel, Marcus, Andy, Brian and Axel jumped in and provided EXCELLENT customer service. I sat in the office on a crowded day and observed the way they cleared out that waiting room, it was like clockwork! So I asked for the names of those working for my rental periods and here are their 5 STARS. Thank-you.

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Name: C**** H*******
Date: 2016-03-19 02:02:19
Rating: 4
Comment: Through Honda of Escondido I was given a car while they completed recall repairs. i was only supposed to have the car one day but the repairs took longer. i was waited upon right away,the whole check out and the return check in were the shortest time I have ever spent renting a car. This office is nice,but I normally use. The Vista office because it is closer to my home.

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Name: T***** F**
Date: 2016-03-12 18:45:25
Rating: 5
Comment: I drive a semi truck. So when I want to go places, I usually rent a car. Enterprise is great because they pick you up and drop you off. This location is super busy. Even though their waiting room was full and 4 people were standing in line before I walked in, I waited less than 10 minutes. Everyone is super nice and genuine. None of those looks like ughhhh is it ever going to slow down... highly recommend this location. If youre using an atm card, be prepared to show a recent bill with your home address on it. I had to step off to the side and look for a bill in my emails.

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Name: G***** H*******
Date: 2016-02-24 14:56:54
Rating: 2
Comment: I have enjoyed the pleasure of renting from this location numerous times in the past, and for all practical intents and purposes, the experience has been satisfactory. This time however, was quite a different story. I reserved a vehicle days in advance for a specific pick-up time. I never require Enterprise to pick-me-up or drop-me-off, so I dont burden the team accordingly. I arrived at the rental location 5 minutes before my reserved pick-up time. There are absolutely NO cars in the lot. None. So I say, where is the full-size vehicle I reserved. The answer was inappropriate at best, i.e. well, we have simply been very busy and no one else in town has cars available either. WHAT? I dont really care. That is NOT my problem. I reserved a car. You told me I would have a car. Upon arrival you had no cars. So, I had to wait. My time is far more valuable than that of the Enterprise team. DONT MAKE ME WAIT UNTIL YOU CAN FIND A CAR. Well, there was a vehicle in the back-lot that was apparently promised to another renter. It was an SUV. Although I rented a full-size car, the agent decided to rent to me the SUV for the same money. It was a Nissan Rogue. I had my doubts about whether this was truly equal to a full-size car, and my fears were realized while driving the vehicle over 15 hours and over 820 miles. It was a lousy ride, heavy road noise, so much so you could not hear the radio, and the vehicle had to be the bottom of the barrel relative to amenities. it was so basic, I was surprised it even had power windows. So, bottom line, this rental experience WAS NOT pleasant. I am deeply disappointed in the service provided by Enterprise. IF I give this site another chance, the experience had better blow me away, otherwise, Im moving on to other rental agencies. Take heed Enterprise. You need to step-up your customer service game.

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Name: A*** C B*****
Date: 2016-02-03 17:19:41
Rating: 5
Comment: I have used this site numerous times over the years. Ive always had great service, affordable and reliable vehicles.And Enterprise is my go to place whenever I travel. Always great service. And pickup service when needed.Thanks Enterprise!!!!

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Name: A*****
Date: 2016-01-11 03:39:12
Rating: 5
Comment: Amazing place to rent car. The service there will make you feel well taken care of. I got in a car accident and the other guy had his insurance pay for my rental. I rented a ford f150 at first and put over 3000 miles on it driving to Tahoe and Modesto. I came back and wanted something smaller so my wife would be more comfortable driving it rather than a truck. So i called and talked to julian and he gave me a choice of a bmw 328i or a 2015 Ford Mustang. It was so simple. Just a drop off and pick up kind of deal. No questions asked. I will always rent from this location.

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Name: C******** M******
Date: 2015-12-16 17:31:33
Rating: 5
Comment: Im surprised at such negative reviews. I have always had excellent service and great experiences with all the locations Ive rented from with Enterprise over the past 5 years. I dont use any other car rental service.

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Name: M F****
Date: 2015-10-18 23:40:22
Rating: 4
Comment: Everything was great very short wait for the car. Nice employees. Would of gave it 4 stars but the car was given to us with no gas just enough to get to a gas station.

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Name: B**** W******
Date: 2015-08-27 17:01:59
Rating: 1
Comment: I rent a lot of cars, this location is horrible.First of all, there was 1/4 tank of gas when they gave me the car. I really hope they didnt charge the last person the inflated fill it back up fee!! The car a Ford Focus, appeared okay. Once I started driving the car, the transmission slipped horribly and had a very rough drive. I tried to return the car, and advise the car was still under warranty and they should take it in, they said they would tow for free if it broke down but they did not have another car at the time. I asked about the Chevy comparable model on the lot and was told, that is reserved for our GM dealership rentals. I asked if anyone currently had it reserved and was told no, but they had to keep it available.2 times in the week I had the car I stopped by the location due to the rough ride and slipping transmission, but was not willing to wait in the 5 and then 7 person line to be able to speak with someone.The day I returned the car I arrived and no lot attendant to check the car in. I was told by another customer that I had to go inside. I walked inside to drop the keys and they refused to take the keys, stating that there was 1 line for all needs and I would need to get in line. After about 40 minute wait, I finally was able to return the car. I told the desk clerk and the girl next to him (I assumed was a supervisor based on her requests to other employees) about the transmission and she told me, Oh yes that is not a great car, but it is normal for the Ford Focus to drive like that; why the heck are you renting this out then?!?!Anyhow, I got out of there and vowed NEVER to return.I HIGHLY DO NOT RECOMMEND THIS PLACE!!!!!

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Name: M**** H*******
Date: 2015-08-07 02:54:11
Rating: 3
Comment: The personnel was courteous and attentive.However, they need to improve in what condition they give in the cars. The local management needs to make sure they implement corporate standards pertaining cleanness and presentation of the cars.The Last couple of times that I rented from this location cars were dirty and not detailed. Tires and rims dirty, and overall inside and out not neat. Renting clean and detailed cars should be a must for any formal rental company.I observed enterprise rental personnel spray washing the cars, no wiping. They should have dedicated employees to ensure that customers take cars in good appearance.

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Name: P**** R A*******
Date: 2015-08-04 21:05:01
Rating: 1
Comment: Can i give them a No Star at all! Bad customer service. Made reservation at 11am today, got here 12pm and waiting for 2 hrs to get my reservation. (8/4/15) go somewhere else people.....

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Name: S*** T***
Date: 2014-12-04 07:44:57
Rating: 5
Comment: I have been using Enterprise Rent-A-Car since April 2012. I am thrilled with their customer service. They are very enthusiastic in helping me finding the right vehicle for my need. Staff are very friendly. As a former Store Administrative for a Commissary in a military base, customer service is our #1 Goal. I must say Enterprise Rent-A-Car at Auto Park Way of Escondido has achieved that Goal.

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Name: J*** M*****
Date: 2014-10-15 18:44:21
Rating: 5
Comment: I am very surprised to see any negative reviews related to the staff at this Escondido Office. I have rented almost 100 cars from this office and consistently had excellent experiences. The new Assistant Manager, Kurt is awesome and both Claudia and Megan are very good and easy to work with. Some of the cars have higher miles just because they are just starting to convert to the new 2015 models.

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Name: b********
Date: 2014-10-08 17:36:19
Rating: 2
Comment: The staff were pleasant and helpful, the first car I was issued had a trim piece missing, I was not OK with that. I then was offered another car that seemed ok until I drove it for a while then noticed the transmission was a bit jerky and that the air conditioning didnt work very well at all, so I took it back after one day! they offered me a larger vehicle, because they had a limited amount of cars to choose from, they also said the price was going to be the same! When the bill came it was more than I thought it was going to be and the insurance company would only pay for a small car! that sucked! The cars are not cleaned all that well also.

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Name: D**** L*****
Date: 2014-10-02 20:41:49
Rating: 5
Comment: For a rental car company they were great, really good at the game of renting cars.I enjoyed the rental, I thought the guys at the counter were great to work with the car/SUV was Ok, so all was good.No complaints.I am a rental car regular, not a new-bee to renting cars like so many of the other posts.

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Name: S****** K***
Date: 2014-02-19 02:38:32
Rating: 5
Comment: Always the best.. I rented 3 times here and the staff always takes care of you. I accidentally reserved a minivan from the San marcos location and showed up at the Escondido location instead. The manager at Escondido enterprise was awesome, instead of making me and the wife drive back to San marcos he made a minivan avaliable to us at the rate. I then returned it after the mini vacation and Ivory and Dave took really good care of me. Highly recommend Enterprise rent a car.