Enterprise Rent-A-Car
Category: Car rental agency, Van rental agency
Address: 1040 E Main St, Visalia, CA 93292, United States
Phone: +1 559-625-4355
Worktime:
Address: 1040 E Main St, Visalia, CA 93292, United States
Phone: +1 559-625-4355
Worktime:
| Day | Time |
|---|---|
| Monday | Closed |
| Tuesday | 7:30 AM–5 PM |
| Wednesday | 7:30 AM–5 PM |
| Thursday | 7:30 AM–5 PM |
| Friday | 7:30 AM–5 PM |
| Saturday | 9 AM–12 PM |
| Sunday | Closed |
Site: https://enterprise.com/en/car-rental-locations/us/ca/visalia-30e4.html?mcid=yext:245709
Rating: 4.1
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Rating: 4.1
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Name: k****** M
Date: 2024-05-29 17:39:24
Rating: 3
Comment: Always alot of people but still.good service. Just be patient
Name: M****** J******
Date: 2024-05-18 19:02:27
Rating: 5
Comment: I highly recommend this place! Jonathan was very helpful as he supported us during a process of changing cars. Everything went smoothly and super fast :)
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Name: J**** W******
Date: 2024-04-16 01:51:06
Rating: 5
Comment: Crowded on the weekend thankfully I had a reservation.
Name: F******** S*******
Date: 2024-04-10 13:30:00
Rating: 5
Comment: It was a smooth in and exit! No complications!
Name: R**** H********
Date: 2024-03-29 12:16:37
Rating: 5
Comment: I rent from them all time the best hands down the customer service was great then I asked for a ride home it was quick and fast turn around for that ride home thank you enterprise
Name: E*******
Date: 2024-03-27 04:50:07
Rating: 5
Comment: Devyn was extremely helpful after I explained some issues and misunderstanding I had with some costing fees and insurance coverage for the rental. I am very grateful for the help he was able to provide me with.
Name: S**** A*******
Date: 2024-03-21 21:50:38
Rating: 5
Comment: Great staff, great experience, clean vehicles, highly recommend doing business with them.
Name: F*** C*******
Date: 2024-03-20 19:21:24
Rating: 5
Comment: They always treat me great on Main st in Visalia caMake a lot of trips to Vegas to see family but lately making trips to bring food to my son in laws church. Everyone next to the church is section 8.When I go in they ask if I am taking more food I tell them yes they always up grade me to a SUV. Im renting again this Tuesday this time to go and relax at the Golden Nugget I hope they upgrade me to a nice car.Thank YouFred Crumrine.
Name: M****** V******
Date: 2024-03-09 13:09:07
Rating: 5
Comment: Have rented twice in the past 2 months and Jonah and Diego were beyond helpful. Jonah remembered me as I walked in and greeted me from the back of the office!
Name: J**** S*****
Date: 2024-03-08 15:49:26
Rating: 5
Comment: Diego and Erica helped me with my reservations and went above and beyond to solve a problem without me having to solve it myself. I was extremely impressed but also extremely grateful for their help. Truly the best experience I’ve ever had with a rental company. I think it matters who you’re dealing with and this location was by far the most helpful and impressive customer service I’ve ever experienced. We are just people helping people and we do the best we can but they did the best they could and better. Thank you!
Name: M****** S********
Date: 2024-02-27 01:34:46
Rating: 4
Comment: First time I rented a car from this location and the staff was very friendly and helpful. A bit disappointed with the limited choices I had at pick up but in the end was happy with my pick
Name: D**** W*****
Date: 2024-02-19 17:28:17
Rating: 5
Comment: Devon helped me out on my rental and was super professional.
Name: C****** B******
Date: 2024-02-14 02:10:17
Rating: 5
Comment: Would most definitely recommend!!! Enterprise on main in Visalia is the place to go to rent a vehicle. Rates were great, perfect timing, and customer service was awesome 💯 10 outta 10! Special thanks to Jonah for your EXCELLENT customer service 👏
Name: B***** G*****
Date: 2024-02-12 11:00:52
Rating: 1
Comment: Terrible terrible company to rent from. My daughter worked there for 15 months and it was a nightmare. I rented from time to time to visit my son and grandkids and they were nice but what they did to cut out my loyalty to them can never be replaced. I will forever look down upon Enterprise Rent A Car and never again look at them the same way I use to. Poor judgement and foul company.
Name: L** L
Date: 2024-01-19 15:55:25
Rating: 5
Comment: Great customer experience with Dieg!
Name: M**** T*******
Date: 2024-01-12 15:46:41
Rating: 4
Comment: Gets a little crazy on Saturday but always a great experience here. Friendly staff ready to get you in and out
Name: S******** R******
Date: 2023-12-12 04:27:43
Rating: 5
Comment: The staff was extremely helpful and kind. They have an enormous selection of cars, and will do everything possible to serve their customers.
Name: D**** D* R*** a** P*** D e****
Date: 2023-11-25 15:44:59
Rating: 5
Comment: The Nissan morano worked out great. Manny was very helpful. Enterprise is always been reliable when I need to rent a car.
Name: m***** b****
Date: 2023-11-20 15:27:34
Rating: 5
Comment: Devyn Day the person to deal with. Makes everything so smooth. Thank you for your help Devyn you are the best.
Name: k****** p**********
Date: 2023-11-15 05:15:54
Rating: 5
Comment: I have been dealing with enterprise rent A car for many years mostly for our vacation time always get good treatment I always been happy with them Visalia and office over at the coast thank you enterprise
Name: R**** B*****
Date: 2023-10-30 14:33:12
Rating: 3
Comment: Scope of Improvement1. Collection of Car - Inventory is really sub standard, even for long time renters, the inventory is extremely inept.2. Waiting Time - Service is Good but waiting time is high even though the number of employees are high.3. Personal touch - Unlike the exclusive grade of experience with Enterprise, this branch is Good but not standing upto the level of Enterprise. Walking that extra mile is missing.
Name: A***** W*****
Date: 2023-10-26 14:03:41
Rating: 1
Comment: This time I would say it was a bad experience. Carissa the manager was rude and irritated. My insurance requested a small car. She only had mid-size cars. She insisted on charging me for it. Then was upset I brought it back because of mechanical issues and it was filthy inside and out.Then she still did not abide by my insurance company rental policy on car size on the exchange. She charged me again. This time the car was cleaner but not very clean. Still sticky inside and out of gas.I do not care for the rude comments about my deafness. It was an inconvenience to follow the deaf protocol of eye contact and make sure I could lip read because no one could use American sign language.
Name: L*** R******
Date: 2023-10-16 17:02:01
Rating: 5
Comment: Love this place !!!! I always go to the main street location. They have great staff great prices dependable cars. Cars are always clean inside and out. Will definitely be returning. Luis was the staff member who helped me amazing service
Name: K***** H******
Date: 2023-10-12 15:40:14
Rating: 5
Comment: The staff are friendly and helpful, the prices are affordable and I love the cars Ive rented. Ill continue to rent from them when I need to.
Name: M****** T*******
Date: 2023-10-07 06:30:39
Rating: 5
Comment: Amazing team at the Visalia, CA site and Yuma, AZ site. Thank you all for amazing customer service!!!
Name: E*** P*****
Date: 2023-09-29 15:21:36
Rating: 3
Comment: I called the reservation center and arranged for a car of my choice, but while enroute, was contacted by the specific office and told they didn’t have the size I asked for, nor the next size down. I was forced to get an upgraded size which was not needed and it cost more. There needs to be much better communication between the reservation center and the specific offices. All other aspects of the rental, including the personnel was great!
Name: D****** U******
Date: 2023-09-07 12:42:19
Rating: 5
Comment: My experience with your company was excellent!I need a rental for an extended period of time, while my own car was being prepared. The staff was very friendly and efficient. I will always use Enterprise for my rental needs.
Name: E***** S G******* J*
Date: 2023-09-05 00:11:14
Rating: 5
Comment: Fast service, courteous and professional staff, clean cars. Prize was a bit high for a small car but overall very pleased!
Name: J G (*******
Date: 2023-09-04 16:10:27
Rating: 1
Comment: I had car trouble in Norco CA, and brought my car to a local repair shop. I called Enterprise for a rental and was told I need to have a two hour advance reservation to get a ride from the shop. Since the location was just half a mile away I decided to walk to the Enterprise location only to be told upon arrival that they had no cars available. I then asked if they had another location close by, and was told Corona was the closest. They did not offer any assistance getting to the Corona office, so I started to call an Uber when it occurred to me to ask it they would mind checking with Corona to see if they had any cars. The unimpressive Enterprise agent then said I just got off the phone with them a couple of minutes ago and they were also out of cars. I looked at him and said yet you were going to let me go there without telling me that. He just stared at me. I know every company has people that do not meet the standards expected by the company, but my next 5 rentals will be from Hertz.
Name: V***** J******
Date: 2023-08-31 14:25:10
Rating: 5
Comment: Absolutely great costumer service,All cars are latest model and they keep it very clean and well maintained.
Name: m******* n*** o****
Date: 2023-08-01 23:41:53
Rating: 5
Comment: Fast friendly and very professional. I will rent from here when ever I travel.
Name: A*** G*******
Date: 2023-07-27 11:32:31
Rating: 5
Comment: Visalia team is awesome!!I can always count on them for great service.
Name: l***** c*****
Date: 2023-07-19 13:43:20
Rating: 5
Comment: It’s always a great experience when renting at Enterprise!Thanks Manny and Will for the great customer service!
Name: J*** P***
Date: 2023-07-13 03:11:49
Rating: 5
Comment: Clerk made the process quick and easy, even showed me drop off box for keys after hours, nice little upgrade.
Name: S**** B***
Date: 2023-07-06 00:34:32
Rating: 5
Comment: I rented twice this summer and I am very pleased with everything. The cars are clean and run smoothly. The customer service was great! The price that was given online was exactly what I paid when I returned the car. I highly recommend Enterprise!
Name: G***** V****
Date: 2023-07-02 21:33:59
Rating: 5
Comment: I had a very pleasant experience with Enterprise, assist manager Erica Bermudez was very helpful and professional. She actually made our vacation trip so much more pleasant by making a Chevy Tahoe available. Thank you again Erica and my God bless you.
Name: K******* T*****
Date: 2023-07-01 14:03:34
Rating: 5
Comment: I will always go to Enterprise for my rentals. I have gone through them for the past 15 years and Im never unhappy. Every car I have gotten from them has been really nice. I will not rent from any other place.
Name: s***** v*****
Date: 2023-06-23 14:51:16
Rating: 4
Comment: I enjoyed my car rental.. the Enterprise Representatives were Very... friendly..
Name: M T
Date: 2023-06-06 00:55:03
Rating: 5
Comment: Will and Anthony have outstanding customer service skills, thank you very much!
Name: G****** C********
Date: 2023-06-05 22:50:21
Rating: 5
Comment: The service and experience with Enterprise was second to none. Everyone was beyond friendly and the service was fast. I’m addition, the shuttle service was a nice touch to helping me get to and from!
Name: M****** S*****
Date: 2023-05-08 14:40:57
Rating: 4
Comment: Friendly staff. Great place to rent a car. Very professional.
Name: G******* H**
Date: 2023-05-05 15:02:55
Rating: 1
Comment: Do NOT use this enterprise. They will pin any scratches to your account and force you to pay for it (even though it was never there when you inspected it). They also do not inspect it well initially so you dont know if that was your fault or not. This is the worst branch weve ever encountered. Very unprofessional. They really just want to make an extra buck.
Name: G M******
Date: 2023-05-03 22:57:36
Rating: 2
Comment: Made a reservation day before. Walk in morning of reservation. Was told they had nothing until next day. Now I get to unexpectedly explore downtown on foot. I understand this is a corporate entity and overbooking is common practice but it shouldnt be. Change your system and stop inconveniencing people. If you find yourself in a similar situation, head on down the block to Express Car Rental like I luckily did and rent there. 2 stars for the sorry.
Name: K** C*******
Date: 2023-05-02 17:13:26
Rating: 2
Comment: Everything was good, until I returned the car and was told that I had been charged about $30,00 per day for insurance. The rental agreement didnt have any prices listed. I dont remember hearing the Rep saying what the cost of insurance would be. I have a policy that covers any vehicle I drive, fully. I pay about $3.00 a day for two automobiles. If I had known the cost of Enterprises insurance before I agreed to take the extra coverage I wouldnt have had a problem. I used to rent cars from Enterprise when I lived in the San Jose, Ca. area over 20 years ago. I always knew what I would be paying, before I took the car.
Name: V**** A****
Date: 2023-04-21 01:10:18
Rating: 1
Comment: The worst place,I had a reservation and they voided it right before 5pm...how convenient..they are pathetic.. you lost my business.. If I could give less than one star I would
Name: D**** V******
Date: 2023-03-29 14:38:16
Rating: 5
Comment: Normally renting a car is not a pleasant experience, however it was really good here. My vehicle was ready to go and the counter experience was really nice. I will rent from here again.
Name: A***** J*****
Date: 2023-03-17 18:35:02
Rating: 5
Comment: Excellent service, great cars available & very very nice people work there ❤️
Name: L F*****
Date: 2023-03-14 03:48:16
Rating: 5
Comment: This place deserves 5 stars the customer service was more than great. Taylor helped us out it was a fast and easy process the ladies working that day were super friendly and I felt comfortable talking to them. They answered all my questions and knew every answer deffiently recommend
Name: S******** Y*******
Date: 2023-03-10 15:18:14
Rating: 5
Comment: My whole experience with the Visalia Enterprise location was completely quick and effortless. They made it beyond easy to get the car I need to get where I was going get home and get my deposit back
Name: K****** B*******
Date: 2023-03-09 23:04:41
Rating: 5
Comment: Everyone at this rental location is helpful and friendly, but we especially enjoyed meeting Kong who has such an engaging and sweet personality. His professional and helpful service in renting us a vehicle made our experience here memorable. We appreciate how easy the process was. Thanks so much!
Name: B D**** C***
Date: 2023-03-09 15:08:16
Rating: 5
Comment: Everyone was friendly and helpful. The car was clean and up to date.
Name: J***** F***
Date: 2023-02-27 15:57:01
Rating: 5
Comment: Excellent customer service at this location! They are often short on vehicles, so be sure to reserve as early as possible. Folks here are always willing to work with me on getting the right rental, etc. This Enterprise is always my first choice!
Name: J***** T****
Date: 2023-02-08 17:54:59
Rating: 5
Comment: I was helped by Taylor, she was great. She made my rental easy and fast. Definitely recommend if you need a rental
Name: A****** G********
Date: 2023-01-25 16:12:01
Rating: 5
Comment: Everything always goes smoothly. Excellent service and very Profesional staff. Customer service is their number one priority.
Name: K******* B****
Date: 2022-12-17 01:14:24
Rating: 1
Comment: Worst service ever. I called multiple times to let them know Im running five minutes late and to wait for me. When I got there, they locked the doors me.
Name: V**
Date: 2022-10-06 15:42:10
Rating: 5
Comment: Enterprise was very professional, especially when my rental was closed, but had to return my truck for additional repairs and had to get the rental back for a couple of days. Erica Bermudez was a great help on helping me with this situation. Thank you Erica
Name: H** S****
Date: 2022-09-21 03:44:23
Rating: 5
Comment: Picked me up and got me to my rental and on my way.Upon dropping the vehicle off Kelly was very helpful to get me a ride home.Recommend for anyone who wants a smooth rental experience.
Name: A** P****
Date: 2022-08-15 22:30:13
Rating: 1
Comment: This place is quite disappointing I must say. Came in to rent a vehicle as my car was totaled. Spoke to the woman at the front who proceeded to tell us that there were no available cars when we arrived in possession of our reservation order. For 5 minutes she proceeded to give us the run around, knowing we were stranded there with no vehicle. All of a sudden I mention to call Tulare as I have rented with enterprise numerous times. All of a sudden there is a magic car available? What??? Employee Manuel and other employees were just trotting around very consumed by their Starbucks beverages and gossip amongst each other. As I read previous reviews I see that this place has numerous issues. Where has customer service and professionalism gone these days? Shame.Edit!!! They left us to walk home in 105 weather because our car rental won’t be ready until tomorrow morning! How embarrassing for this company’s name.
Name: F**** K****
Date: 2022-08-12 15:34:15
Rating: 5
Comment: Great staff. Great customer service. Taylor explained everything on how things worked and even showed me how they do some of the car services.
Name: B******* B****
Date: 2022-07-19 18:49:20
Rating: 1
Comment: This was easily the worst customer service I have ever had in my life. The service was so bad for foreign customers. They would not take our credit card even though it was a credit card. They make it impossible to rent a car unless you live in the US. I would never rent from here or recommend this place to anyone.
Name: M***** M*****
Date: 2022-07-06 21:02:04
Rating: 5
Comment: Your Team member Ricardo Campos made my arrival back home great! He got me checked out and also shuttled back home safely. His prompt customer service made me appreciate the company more and will definitely come back when I need a vehicle.
Name: A*** A***
Date: 2022-04-24 00:35:33
Rating: 5
Comment: Taylor and Gavino Sierra were the contact people at Enterprise Rent A Car, Visalia CA.It was a pleasure meeting both. They were cordial, forthcoming and throughly professional.Toyota SUV acquired by me was exceptionally classy and clean.My experience with Enterprise is excellent.
Name: R***** M******
Date: 2022-04-23 03:06:21
Rating: 1
Comment: Rudest people ever, worst customer experience I lost my job because of these people. They are not in direct contact with the reservations number for the website. So needless to say they didnt have my vehicle said they had a van but wouldnt give me this discount they originally offered so I couldnt afford the lesser vehicle, the girl kelly is so rude I hope bad things happen to her, I lost my job and am gonna lose my house right before my sons third birthday ofcourse she cared nothing of this. Please for the respect of the working class please do not support these stuck up college kids. They have no hearts or respect for the working man!!!!
Name: O*** R***
Date: 2022-04-23 00:08:20
Rating: 1
Comment: Dumbest people on the planet I hope they burn in the underworld. Lamest most uneducated Americans Ive ever met, I think it would take all four of th lads to read a pamphlet let alone change a tire and math forget about it. Do not support this insult to American ccommerce.
Name: K**** H*****
Date: 2022-04-23 00:06:09
Rating: 1
Comment: About the dumbest rudest people on the planet, for the love of God do not go to these people after three missed reservations and them not having our car they wouldnt even give us a discount. Mrs Valdez probably tortures kittens on the weekend. Please boycott this place at all cost my fiance lost his job because of these people.
Name: M****** A****
Date: 2022-03-30 02:25:40
Rating: 5
Comment: Great place to rent a car. Staff is very friendly and very helpful. Thanks for making my experience really smooth and good.
Name: M***** E******
Date: 2022-03-23 20:13:28
Rating: 5
Comment: The customer service at the local office was awesome, I had every negative thing that was humanly possible against me on that day and the receptionist made people get up and do their job and all this on a holiday weekend she is awesome you go girl Visalia enterprise NUMBER ONE CUSTOMER SATISFACTION
Name: K***** S******
Date: 2021-08-16 17:58:28
Rating: 5
Comment: I come here to rent cars often and the gentlemen Manuel always assists us when we get there, he makes sure we get the best deal! Hes awesome at what he does and he always greets us whether hes helping us or not! I definitely recommend getting help from Manuel if you come here.
Name: P*** G*****
Date: 2021-08-06 23:26:28
Rating: 1
Comment: Customer service at the visalia 1040 main street location sucks!! Go to Tulare talk to Corey shes amazing she actually cares about her job and the customers.
Name: P**** I******
Date: 2021-08-03 17:43:15
Rating: 1
Comment: I was just there this morning, 8-3-21 arrived at 8:20AM. I had a priority pass through my insurance and it stated they would meet me at body shop(4 min away from Enterprise on Main St). They weren’t there when I arrived at body shop so I got transportation from body shop to Enterprise. When I arrived, gentleman who greeted me stated he was going to go look for a vehicle. Being that I had the priority pass I was under the impression they would have RESERVED a vehicle for me. But no, took like 29 min for gentleman to “find a vehicle.” While I was waiting another gentleman greeted a woman who arrived after me and quickly found her a vehicle(Chevy spark), woman stated she didn’t want that vehicle, THAT gentleman took another vehicle (Toyota Corolla) and gave it to that woman who arrived after me and I ended up with the Chevy spark. Very unprofessional for that gentleman to go and take another car when he had a car ready for that woman who arrived after me. First of all a car should of been reserved or at least I should of had priority due to having a reservation. Second that man should not have switched the car. I’m very disappointed on today’s experience. The gentleman helping me did offer for me to call another day and see if they have different vehicles, however, I work full time and cannot be taking time off to go switch vehicle. It’s very inconvenient
Name: C**** G
Date: 2021-07-29 03:49:13
Rating: 1
Comment: Enterprise is the worst, providing rental services should be provided even on Sunday’s yet they close? Is it because they want to charge people for an extra day ? And they close super early on Saturdays? This is outrageous Visalia deserves better
Name: J**** R******
Date: 2021-07-25 20:44:20
Rating: 1
Comment: Employee tried to bring out another car and say you want to upgrade to a different car for 22 dollars more a day. All because the car that was reserved 4 days in advance they didnt have. Update rented a car recently and i cant believe how bad i wad treated then on top of that it has been almost 2 weeks and my deposit has not been returned. Now it looks like i am going to be treated even worse. This is not fair
Name: S*** R***
Date: 2021-07-22 04:48:18
Rating: 1
Comment: Could not verify my ID card, been jumping through hoops for months with these people. They do not appear to appreciate customers at all. I went to a competitor was out the door in ten minutes. I would recommend anyone but enterprise. Huge hassle and waste of time.
Name: B***** B******
Date: 2021-07-01 15:08:15
Rating: 5
Comment: I rent cars from this establishment frequently and I always have a positive experience. Manuel is extremely helpful and always goes above and beyond to make sure I am good to go.
Name: F***** P*****
Date: 2021-06-29 14:49:29
Rating: 1
Comment: Very dissapointed did not get a car they gave me issues. Been renting there for three years never had any problem till today.. Have to tale my owm vehicle now..
Name: D***** H***
Date: 2021-06-16 03:01:14
Rating: 4
Comment: The staff were ok. The customer service was alright.i recommend 👌 enterprise for your next car rental.
Name: A
Date: 2021-05-24 22:12:11
Rating: 1
Comment: I do not recommend them. The car i rented was in good shape but the customer service is one of the worst things Ive experienced. They messed up our reservation the first time, which happens no biggie, so we scheduled it for the next week at 8am. So the next week rolls around and i turn my car in to be repaired and head on over. The line was long and no one was helping so I decided to call and just double check if my reservation was still good. They almost made me cry.They told me that we never confirmed a time. Even though we did and that i would have to wait an hour to get a car. When i told them i had confirmed it for 8am and that i had to go to work . The guy just said well you didnt call With absolutely no empathy at all. They already had messed up our reservations the first time so i explained that I know we set a time because the reservations had been messed up the first time so we wanted to make sure this time it was all good. They confirmed the time with us. The guy just got irritated and told me i have to wait an hour and that I never confirmed it. Missing a work shift may be no big deal to them but they almost caused me to miss my shift at work and to me thats a big deal when I dont get a lot of hours and need the pay. Empathy would have gone a long way in the situation. Talking down and making me feel like they didnt care was a huge punch in the gut.
Name: K******* B****
Date: 2021-04-22 02:29:37
Rating: 5
Comment: I originally rented the car for a week and wound up keeping it for a month. Great service, decent prices, and an amazing car. I will rent enterprise everytime I need a car.
Name: R***** F*****
Date: 2021-04-13 19:49:17
Rating: 2
Comment: For years my experience with Enterprise was ok but this last time I went in to pick up a reserved car because my car was in shop and I had to make it to work my experience was bad. I got there and gave the man my license and debit card keep in mind that my license was only a month old and was a CA Real id/license which require strict proof to get. After a few minutes he tells me they cant verify my address so that he would need 2 utility bills so I handed him 2 recent utility statements with same address as my license. After a few minutes he comes out and tells me that the statements needs to show a zero balance. At first I thought he was joking but after staring at him for a few seconds I realized I wasnt getting the rental. Ended up walking home and having to miss work. Emailed Enterprise to let them know what happened and they never responded.
Name: M** L*** (****** S*****
Date: 2021-03-23 03:45:38
Rating: 5
Comment: I have used Enterprise since I turned 18 and am always pleased. It’s been even better recently since COVID guidelines keep everything super quick and convenient
Name: C F*******
Date: 2021-03-21 17:56:13
Rating: 1
Comment: If I could give zero stars for this business I would… If you can, take your business elsewhere. Management is a complete joke, lazy and uneducated. No customer service. If you unfortunately are blessed to have to deal with Kong do yourself a favor, turn around and walk right back out because it’s not worth the brain cells you will lose trying to deal with such an incompetent manager. I should’ve done my self a favor and used Hertz... I will not be making the same mistake twice!
Name: D***** R******
Date: 2021-03-09 12:15:33
Rating: 5
Comment: My car broke down amd i got a rental from enterprise. It was the best experience i have had at a rental before. I got upgraded and got to drive a lovely van for a few days till my car was ready. Thank you Enterprise rental in Visalia.
Name: S**** M*****
Date: 2021-03-02 20:30:34
Rating: 3
Comment: Wonderful experience with staff. Everyone is professional. Cars Ive rented have been clean, sanitized, and wonderful to drive.I rented for a few weeks while looking to purchase a vehicle. Finally purchased my vehicle, (yay 😊) but got charged for turning it in to a different location (aww 😒) Really wish I could give a 5 star review because the staff deserves it, but the company policy of charging $75 to return the car is a bit pricy to me. 🤔
Name: D****** R***
Date: 2021-03-01 18:10:23
Rating: 5
Comment: Very fast friendly service!! Highly recommended for all rental car needs. Thank you guys your staff is amazing!
Name: L*** L***
Date: 2021-02-27 19:36:57
Rating: 1
Comment: They didnt have the car I reserved I been renting from enterprise for more than 4 years I try to upgrade to another suv but they trying to put me in minivan and charge me more for they mistake I reserved it a week before I recommend they management needs to do a better job and having waiting inine for a hour just to say they cant rent me the full size suv they are bad for business they need to fire they Manager and some staff workers very unprofessional I will never rent from enterprise again I will start looking elsewhere to rent like Hertz or budget any where but enterprise they are crock here they suck a
Name: V****** A*******
Date: 2021-02-21 19:53:46
Rating: 2
Comment: I rented a small SUV on Thursday and wanted to return it Saturday. The caveat was, theyre only open until noon on Saturday and closed on Sunday.One person gave me a discount, because I belonged to AAA; she also told me I could drop the car off Saturday, there was a parking lot across the street where i could check it in. When I went in to fill out paperwork, not only did the Enterprise not honor AAA, there wasnt a drop off lot. So I had to pay rent for Saturday and Sunday and bring it in on Monday.Unfortunately I felt like I was held hostage because of their policy; and I had to pay extra rent (full price) without a senior citizen discount, no AAA discount and no drop off lot. And who was the lady that gave me a discount and told me about the drop off?Im disturbed that theres no flexibility with this company.
Name: c**** s*****
Date: 2021-01-14 09:41:04
Rating: 1
Comment: Company rented me a 4x4 to go to Reno for the week right after Christmas and had to return the day after new years day because they wouldnt be open new years which was a Friday. So on a Saturday they were only open from 9am to 12pm. Thats right only 3 hour window to return the vehicle. Missed the close by 10min and couldnt get ahold of anyone from enterprise till almost 1 and was told the only thing I could do was drive 45miles to the only other open enterprise in the area and would have to pay a 75$ fee for them to accept me dropping it off and find my own ride back.
Name: F**** 7
Date: 2021-01-02 20:18:15
Rating: 5
Comment: Outstanding Service. We rented a car in Saint George Utah to visit family in California. No fault to Enterprise the vehicle we rented just didn’t fit our needs. We went by the Visalia location and asked them to help us by exchanging the vehicle for something a bit bigger. They listened to our request and accommodated us without charging us any additional drop fees. To add to our pleasure, the representative (Keileen) personally cleaned the vehicle above our expectations. I am very grateful for the excellent customer service and treating us like we matter. This is something you just can’t find at a discount car rental company. We use Enterprise for all our business and personal travel and will continue do so in the future. Thank you for a job well done.
Name: M**** F*****
Date: 2020-12-22 08:42:57
Rating: 5
Comment: I enjoyed my first time renting with them! The car I chose was very comfortable and convenient! I had no issues driving on the freeway to the smallest streets! I’m also under the age of 25 and they’re young driver fee is only $15 per day!
Name: E******** M*****
Date: 2020-12-15 02:53:29
Rating: 2
Comment: The following was written to my car insurance company.We had a very poor experience with our rental car company.We were provided a car quickly and with little stress considering the situation.The car smelled terrible. It reeked of cigarette smoke and greasy food. It was so bad that we only drove with the windows down, we bought ( and used an entire bottle of ) Febreeze and 2 car air fresheners.In two weeks, the smell never left. We returned the vehicle with a full tank of gas ( as required).There was a long line on the day we went to return the vehicle. After waiting for 25 minutes, my husband handed the keys to a staff member and asked what else needs to be done. He was told he would receive an email receipt. Today, 2 days later, he received a call telling him that we would not get our 50.00 deposit back because of pet hair. The vehicle was clean.It is very frustrating to lose so much money over supposed animal hair. My husband told them how bad it smelled. They said it smells fine now. It probably does smell better after an entire bottle of Febreeze. It is ridiculous service to charge someone 50.00 for a dog hair when a vehicle was nauseating to smell.A smelly car is fine. But, then dont charge me 50.00 for supposed hair.
Name: S****** K****
Date: 2020-12-03 04:28:37
Rating: 1
Comment: Our car renter of choice has always been Enterprise, yet with our last experience it is likely we will look elsewhere in the future. Upon arrival, the car which was selected for us had several concerns. In a walk through there was a dent that was missed that we almost was charged. The floor mat was missing and it was dirty on the inside whereby sand was all over on seats and on the center console. The car was returned for these issues and given in todays climate of cleanliness being important it was disappointing to watch what appeared to be a quick clean where only a vacuum was used. Makes you concerned what else was missed. The drivers seat seemed to have what felt like a broken bar in which it was uncomfortable to drive much less for a significant period of time. After the third visit of taking this car back, we were unable to obtain a new car until we agreed to an upgrade paying more out of pocket where we were able to finally leave for our trip. These issues caused significant delays and frustration which made our trip not as enjoyable as it should have been.
Name: S******** J****** J*
Date: 2020-11-27 00:30:50
Rating: 4
Comment: The associates at Enterprise on Main St were friendly and assisted me in a timely manner. From my observation all safety protocols were followed and I appreciate that sincerely.
Name: B** B
Date: 2020-10-18 21:42:56
Rating: 5
Comment: Worked with my insurance and no hassle in keeping car a few extra days. Clean cars and pretty good service most of the time. Wait time can be a bit long.
Name: K N***
Date: 2020-10-07 20:31:20
Rating: 5
Comment: I Always get great service here!Drivers that come get you or take youhome are friendly and give good service.I always rent from Visalia Enterprise on main street, they have good deals for weekly rentals, check them out. I dont even check other rental companys because Im extremely happy just going hereThank you to all the workers here that ar0e keeping autos and service safe. And thanks for still being open during these trying times. I do appreciate it!
Name: a***** m****
Date: 2020-09-19 22:02:46
Rating: 1
Comment: Don’t come here they’ll rent the car you reserved to someone else. How is this place still in business? Visalia deserves better. These idiots only accept one form of payment, what kind of service is this ?
Name: D**** L*****
Date: 2020-09-10 22:49:49
Rating: 5
Comment: I was helped in a swift timely manner and the employee was very friendly! I reserved my car online, so when I arrived at the office it only took a few minutes and I was done!
Name: W***** A******** (*************
Date: 2020-09-10 17:09:50
Rating: 2
Comment: First time I rented a car the service was ok, the agent that helped me was very friendly and he seem knowledgeable, the car rental wasnt great, car was dirty inside and smelled like someone had smoke in it, they tank was not full but they were diligent to point that out and told me that I did not have to bring it full, for a day rental I just went with it. The second time the car was better, cleaner but again it wasnt full of gas, I had never rented a car that wasnt full, I dont know if they are hoping the next client will bring it full so they can pocket the overpriced rate from the previous customer, it really looked unprofessional not to have the car full. On my return I requested a ride home, they told me it would be 10 minutes so I sat down in the waiting area, 30 minutes passed and they still havent got me a ride, I was in a hurry and I couldve arranged something else but I believed they were going to take me home promptly, sadly I was mistaken. I might try to use the airport location next time to see if its better.
Name: M* A****
Date: 2020-09-01 03:51:34
Rating: 5
Comment: Fast and simple. The price for a car rental is very affordable. The two times that I went to Enterprise Rent-A-Car I had great experiences. The staff is super friendly and they talk you through their guidelines. Cars are very clean.
Name: S**** G****
Date: 2020-08-21 23:57:54
Rating: 1
Comment: Im an out of state truck driver, was trying to rent a car for the weekend while I was here. This company will neither take my debit Mastercard nor my company credit card as payment to rent a car. This has made it to where not only will i never use enterprise. My company will no longer use enterprise either.
Name: A*** F*****
Date: 2020-08-18 14:32:54
Rating: 1
Comment: I reserved a Premium SUV (Suburban) for a trip i was taking and when I went to pick up they gave me a Tahoe. When you make the reservation online they are in different categories and priced different. I was told they were giving the similar vehicle. because i had no time to find anything else i had to make my trip with no room for luggage. I was unable to take some if our luggage and forced to pile some on my adult passengers. This made for a very uncomfortable 8 hour drive. Then when on the day i was supposed to return the vehicle the instrument panel went and and needed to get it towed back. Customer service on the phone tried to help me get in the vehicle that i reserved but when i arrived at a dealerships to switch onto the correct vehicle they said i could not and was stuck in the this very uncomfortable situation. I will never use Enterprise again and recommend you not to either. if it wasnt for the customer service people on the phone that tried to help me I would give a -5 startsAfter a month of attempts to reach out to Enterprise and to try and talk to a manager or to call me back as I was told would happen, there was still no response. VERY VERY VERY DISAPPOINTING WITH ENTERPRISE. I will never use these people again. absolutely no service after you are done.
Name: L**** F*****
Date: 2020-08-13 11:43:12
Rating: 5
Comment: Arrived, they got me taken care of in what felt like less rhan 10 minutes and i was on my way. Enterprise is always my go to wben I need to rent. They always accommodate me well and i never have any issues.
Name: b** q*******
Date: 2020-07-27 16:13:07
Rating: 5
Comment: I had a issue with my rental, it got fixed no bs and I was treated extremely well I will be renting again next month because of this quality service, keep it up team and thank you
Name: S****** G****
Date: 2020-07-21 02:30:51
Rating: 5
Comment: Enterprise did a great job getting me a very nice car with little notice when my insurance company authorized a car for me. Staff were very courteous and, despite the Covid 19 situation, gave me a ride both ways--with only myself as passenger in the shuttle van.However, I was not aware that Enterprise (and maybe other rental companies) seem to routinely overcharge insurance companies. I checked my car out a few minutes before 8 am on a Thursday, and returned it a few minutes past 8 am on Friday, The invoice was for 2 days instead of one day that I had expected. When asked, the agent said that regular customers rent for a 24 hour period, but insurance companies have an arrangement to rent and pay per calendar day. I found this unusual, bit apparently that is how the industry does it.
Name: A****** H****
Date: 2020-06-25 15:43:45
Rating: 3
Comment: Its just a car rental place. Nothing special. They have a lot of people sitting around. They take reservations, they just dont hold the reservations. If you plan on leaving early in the morning on a trip, I suggest renting the night before because in the morning they are beyond slow and cars are not clean. The cleaning takes about an hour. If you are in need of being picked up or dropped off, request at least an hour early.
Name: E******
Date: 2020-05-05 14:53:28
Rating: 2
Comment: Ive rented alot of cars from this enterprise make sure you make a reservation this location is all ways booked days out. Ive reserved cars and still had to wait for someone to return one. Check the car youre getting thoroughly ive gotten cars beat to heck from them smelling like a ash tray
Name: B**** G****
Date: 2020-04-19 23:26:39
Rating: 5
Comment: These guys rock. Always polite and attentive to all needs . Josh has helped me twice and both times was outstanding . I would definitely recommend these professionals.
Name: F******* U***
Date: 2020-03-31 06:57:30
Rating: 5
Comment: Opened a claim 7 Months Later claiming i owe them money for Damage that i supposedly caused to a car i rented here only for them to drop the claim after i asked for before and after pictures proving i damaged the car. Weird buissness practices here. BE CAUTIOUS!
Name: s***** t***
Date: 2020-03-18 12:16:05
Rating: 5
Comment: Enterprise is the only place I will rent vehicles from. The customer service is amazing and they are always very professional and friendly. As a retail manager myself of over 20 years, customer service is very important to me. I have tried other places but enterprise has proven to be #1...
Name: D***
Date: 2020-03-11 22:09:58
Rating: 5
Comment: The Dude here has been renting from Enterprise since 2010.I lease a car year round and I must say they are CUSTOMER SERVICE which is very rare these days!!!If youre considering renting/buying a car try Enterprise, you wont regret it.Dude out...
Name: j**** g*******
Date: 2020-03-10 15:18:07
Rating: 5
Comment: My 1st time renting a car. They gave me no problem.. great customer service. I will be using enterprise again in the future & definitely recommend them
Name: L*** B******
Date: 2020-01-27 09:08:11
Rating: 5
Comment: Called at 5pm, drove there and was out by 6pm I think. Fast and they politely put up with my pickyness of a car and questions after my accident. Thank you Hector you were great!
Name: A***** F*****
Date: 2019-12-21 01:30:46
Rating: 1
Comment: Today I had made a reservation for a Dodge Charger to be ready for me tomorrow (12/21) I had it reserved with Hector around 3 PM. In just two hours time the manager Haley had voided my reservation, and gave my reserved car to someone else. I am very upset And will never return to this place. I was super happy with everything until the manager Haley ruined my day.
Name: . W**
Date: 2019-12-12 13:52:03
Rating: 4
Comment: Quick and easy they got my buddy on the way quickly, they did the pre inspection to ensure no damage was already done to the car. Wrote it up rather quickly and we were on our way.
Name: T S
Date: 2019-10-29 15:26:13
Rating: 5
Comment: Great experience! Will definitely use in the future. Highly recommend to anyone wanting to rent a car.Buying the additional Damage Waiver is so worth the cost. Didn’t have to go through my insurance or pay my $500 deductible. Highly advise getting the protection. You never know what will happen. I know from experience.
Name: T** F******
Date: 2019-10-17 19:52:36
Rating: 5
Comment: Rented a vehicle while mine was being repaired in Visalia, CA. Reserved the car online easily, was ready as promised, staff was efficient and courteous. I even received a refund when the shop finished sooner than expected.
Name: E*** H******
Date: 2019-10-16 17:42:49
Rating: 3
Comment: I do like the prices but the past 2 times when I make a reservation a month in advance they didnt have the car I needed. I will go back but if it happens again Ill have to take my business elsewhere.
Name: M******* S****
Date: 2019-09-18 22:33:11
Rating: 5
Comment: Easy fast great experience rented a car for 4 week mine was totaled.They gave me a free up grade cause they were out of standard very nice staff
Name: A***** G*****
Date: 2019-09-17 13:59:21
Rating: 5
Comment: It was very affordable, employees were very helpful, the car was fantastic and returning it was easy. Would recommend and would do it again.
Name: G** G****
Date: 2019-09-11 19:08:24
Rating: 1
Comment: If I could I would give it zero stars. I’ll never rent from you guys again. You took 2 separate deposits from my account and then it took almost 2 weeks to get it back in my account. Was only supposed to take out $200. Instead it was taken out twice. Which led to overdraft on my checking account. I was very stressed out because $400 was taken out and I needed it for my bills and food for my family. And plus the car I did rent was only for one day and gave me a dirty car that smelled like cigarettes. I’ll be sending a email to corporate....
Name: N*** H****
Date: 2019-08-28 22:40:30
Rating: 1
Comment: So i called a reserved a car told the lady making a reservation for me that my card was a prepaid visa card she told me it was fine. I went to enterprise in Visalia and got everything ran but when he ran my card it was denied. I called the credit card number and was told they needed a 15% deposit i tried to explain that enterprise was holding $200 for the deposit but could not get them to understand i asked for a supervisor and was put on hold forever. The enterprise worker and i decided to go inside and start over. While doing so a female picked up my card and said this card dont work im not sure why and decided to leave without asking but she is not the person for me to ask anyway.
Name: M*** H********
Date: 2019-08-04 17:55:37
Rating: 5
Comment: The people at the Visalia downtown Enterprise are great. Ive rented from them on numerous occasions and they were always professional, courteous and helpful in every way. Kyle was a great help and worked with me to get a car that I needed tremendously at that time. Thanks again, you guys are great! I recommend you to everyone.
Name: E**** M*****
Date: 2019-07-26 22:58:19
Rating: 1
Comment: I gave your company a second chance after screwing me over once. Now youve done it again based off your trained staff. Im not pleased especially after handing over $1,000 because my car is in the shop. So thanks for the disappointment. And no its not an inconvenience to blame another customer for damage to a car that was previously there (but unnoticeable); its UNPROFESSIONAL and PATHETIC on your behalf. After 4 years being one of the best customers you will ever have. I no longer will be using your rental company after my car is fixed. See if youll get another $1,000+ of a customers hard earned money (not through insurance) again.
Name: M****** A****
Date: 2019-07-22 16:51:36
Rating: 5
Comment: Staff is always friendly and very organized. I believe the young gentlemen that has helped me the last two times name is Cesar. He is very friendly and has outstanding customer service. Thank you Cesar and staff for making my experience with you guys awesome.
Name: C******** W*****
Date: 2019-07-21 16:23:04
Rating: 1
Comment: Normally I have great experience but this time was horrible. They must have overbooked their reservations because it was a mess. The car was dirty and smelled awful, the girl in the front (Sidney) overcharged me for the deposit by $100. The workers had a horrible attitude on Saturday like they were annoyed they had a long line of customers. Return was good, the guy who helped me was friendly. Really long wait to have their shuttle Van take us back to our locations as well. I use to rent here all the time from Jerrod T. And had WAY better customer service.
Name: C****** F*******
Date: 2019-07-19 22:20:44
Rating: 1
Comment: I reserved a car for pick up after 11am on Orbitz. I had my confirmation. We showed up at 2:30 coming from Nevada and on our way to Three Rivers. Enterprise gave away my car saying that I was a no show because I didn’t show up within 30 minutes of the 11am time. They had a pick up available but would not honor the price of my reservation. They even told me that it was like a doctors office.... if you don’t show up you lose your spot. I asked why no one called before giving my car away. The manager said that they would be on the phone all day if they called all of the reservations that didn’t show up on time. I have never had a problem with Enterprise before. We have been renting from them all the way across the country and have not had a problem. Terrible customer service at this store.
Name: M******* G*****
Date: 2019-07-14 04:46:02
Rating: 4
Comment: I would have had an awesome experience if it wasnt for a lady that has helped me twice already and each time she is always rude. I dont understand how they still allow her to work there with such terrible attitude. I believe her name is Karen, or it starts with the letter K. She needs to attend some type of training to learn how to talk to customers. Next time I rent a car from there I will personally say I dont want to be helped by her.
Name: J**** H
Date: 2019-07-02 14:36:20
Rating: 5
Comment: I use Enterprise at least once a year when I go visit family in Southern California. I rent a car to avoid wear and tear on my truck and to save on gas. So far I have had no problems with the cars or staff. I will absolutely continue renting from Enterprise.
Name: E******** R*******
Date: 2019-06-22 15:53:21
Rating: 5
Comment: My first getting rental car. They are very helpful. I love the 2018 Nissan Rogue. 🥰 I would like to know do they sell cars I would like to finance one .😊
Name: L**** G*****
Date: 2019-06-22 13:12:15
Rating: 2
Comment: Was very disappointed in the service. They have young kids who are employed there. That did not have people and knowledge of what they were doing. Got a new vehicle the vehicle was terrific but, it had modern technology in it that this young gentleman didnt explain on how to use the radio lights etc etc. I wish they would educate these employees that come in they need to have more people skills.
Name: V***** L****
Date: 2019-06-12 18:31:17
Rating: 5
Comment: I’m very satisfied with my rental it took me to I want it to go and back home with no problems at all.thanks enterprise for the great service and for great cars.
Name: J**** C********
Date: 2019-05-30 15:51:45
Rating: 4
Comment: We were greeted promptly. We were given a choice of vehicle out of 3 that were in the category we selected at reservation, this was a big help as my family is tall. Often if there is head room there is no leg room and vice versa. We ended up in a great fit car and the trip was painless. Definitely going back!Downside was leftover debris under the seats.
Name: C*** X****
Date: 2019-05-14 22:55:32
Rating: 5
Comment: They are amazing; Quick in and out when I went to pick up and drop off the car. The staff were professional. Great Customer Service. Clean vehicle.
Name: J******* R********
Date: 2019-05-10 15:57:35
Rating: 5
Comment: We have rented cars from this location several times, for our family vacations. They are always friendly. They have always had the car ready to go when I arrive. One time they did not have the type of car we reserved, so they upgraded us. The upgraded car was ready to go, so I did not even have to wait while they figured it out. Vacation planning can be stressful and it’s nice to not have to worry about car rental drama. We will continue to only use this enterprise location.
Name: R****** M*******
Date: 2019-05-07 14:51:22
Rating: 5
Comment: One of the best, if not the best, car rental experiences I have ever had. From pick-up, to rental... to drop off - I was very impressed with the customer service and goal to make it an easy process.
Name: T** K*****
Date: 2019-04-30 23:36:05
Rating: 5
Comment: Staff friendly, car was great, turn in was easier than checking it out. Been using Enterprise for over 20 years, no real problems.
Name: A***** R***
Date: 2019-02-20 14:39:23
Rating: 5
Comment: I rent from this place all the time. At least once or twice every 3 months or so. Awesome service. Very clean facility. Staff is super helpful!
Name: A*** R*******
Date: 2019-01-27 17:50:54
Rating: 1
Comment: For nearly a decade, I rented from Enterprise for my mini-vacations. Then, about six years ago I made a reservation to drive my son to where he was moving to (Oceanside). All was well until I went to pick up the car. All of a sudden I wasnt good enough to rent from Enterprise anymore. A new general manager decided that my job wasnt a real job. Im a Caregiver with In-Home Supportive Services. He referred to it as an entitlement program, like welfare. I filed a W4. I clock in, and clock out. Im paid a paycheck. Taxes, Social Security, and all that are deducted from my pay. Im in the union. Oh, but its not a real job. I left the building frustrated and humiliated beyond words. I rented elsewhere, and aside from being a few hours late, I got my son where he needed to be. I havent rented from them since.
Name: D*** F*****
Date: 2019-01-11 22:14:47
Rating: 5
Comment: Ive rented a car from Enterprise 4 different times, the staff is always professional. Ive told my friends If they going too rent a car go too Enterprise on Main Street, they take care of you great service!!!
Name: J*** S******
Date: 2018-10-13 16:20:06
Rating: 5
Comment: For all RVers who want to visit Sequoia NP and are not towing a vehicle. Rent one from Enterprise in Visalia. They conveniently pick you up at your RV site and bring you back, all at a reasonable price. What a deal!
Name: T***** W*****
Date: 2018-10-07 03:45:19
Rating: 5
Comment: Great place to rent a vehicle....new cars, no trashed out ones. Very professional staff. I was very happy with my service here...
Name: W******** o**
Date: 2018-08-07 21:05:47
Rating: 5
Comment: Super easy to reserve my car. I was able to pay for everything a week before my trip. Deposit and all, which was nice. I asked for a full size passenger car and was very happy with the car I received. I believe it was a 2018 Nissan fully loaded car with heated seats. Everyone was friendly and I got a pickup as well as ride home. We always rent from enterprise.
Name: L**** C***
Date: 2018-08-03 00:10:05
Rating: 4
Comment: As an employee of a local hospitality business, I am very pleased with the VIsalia Enterprise. We host guests from all over the world who come to visit the Sequoias, many traveling by RV are not aware of the vehicle limits. We always suggest renting a car as an alternative to the shuttle, Enterprise has by far, been the most helpful when making sure our guests get to experience our beautiful National Park.They even travel the 20 miles to pick up travelers to assist in the rental process!!Thanks Enterprise Visalia!!
Name: M*** K*******
Date: 2018-07-21 16:45:42
Rating: 4
Comment: I had a positive experience with Enterprise Rent A Car. The raid sir very reasonable and the car was in good shape I think it needs in alignment and I told them so and someone over field the oil but services always very quick and friendly will use your company again
Name: J***** M*****
Date: 2018-07-19 16:35:18
Rating: 5
Comment: Good experience. Reserved my car and they had it ready pretty quick. If you get a car on the weekend Id advise going before open, because theyll be a line of people waiting.
Name: M****** L****
Date: 2018-06-28 23:10:22
Rating: 2
Comment: Granted I did not to call ahead but this facility has limited vehicles available to begin with.And Im not sure in my heart of hearts that they would have had the vehicle I needed if I had called ahead. The man at the desk didnt seem interested in satisfying my need, just left me to make all the calls necessary.So I went down the street to their competition and picked up my vehicle.So much for being a gold member.
Name: A******* C****
Date: 2018-06-01 15:19:26
Rating: 5
Comment: As an avid car renter Ive always used Enterprise because of the exceptional customer service. This last time was no exception. I rented the Nissan Pathfinder, a great SUV. The guys at Enterprise treated me good and had me in and out in no time. Ill always use Enterprise to rent cars. Great experience.
Name: 5** 5******
Date: 2018-05-25 23:23:52
Rating: 1
Comment: A reservation was made by my insurance on my behalf. When i called at 10am i was told later that day they would call me back. Even asked when would be a good time for me. I replied 4:00pm. It is now 24 hours later and Im still waiting for them to call me back.
Name: D** H******
Date: 2018-04-24 16:53:19
Rating: 5
Comment: Great prices, friendly staff, and I was in and out within minutes. They didnt have the particular car I reserved but they gave me an upgrade and a discount.
Name: J* W***
Date: 2018-03-28 07:16:53
Rating: 1
Comment: I love Enterprise.... but NOT this location! I was harassed by phone several times a day while using the car to seek medical treatment. Money was taken randomly out of my bank account and I finally turned the car in when they threatened me with further action when ALL that was outstanding was 50 dollars and they could have taken that payment like they did the others and at ANY time. Im paying more for a cab and uber services rather than have to deal with such unprofessional folks.... enterprise works hard to keep a good reputation and this branch blows it for them!**** update!! I was put on the do not rent list! This review was mentioned and I was made to believe the reason why I was put on said list. Then after sending me a paid receipt tried to say I owed a balance. I have EVERY email they sent and EVERY phone message but none ever saying I had a balance and I have a zero balance receipt. I called corporate and luckily Im only on the central valleys list! LOL my husband is buying me a car to tow behind my rv because of all of this hassle so thanks for attempting to harm me.... I came out on top and have referred this to my attorney, am filling a complaint with the better business bureau as well as visa and MasterCard..... good luck! THIS branch is a joke! *****
Name: C******** M******
Date: 2018-03-24 06:15:27
Rating: 3
Comment: I really needed to rent a car to visit my Mom who is not doing well health wise. The experience at the office was Great. I was unhappy with the total cost of the rental. I got insurance just to be extra safe on the road. Paid to much with all the fees RAP ? and other fees
Name: M**** M****
Date: 2018-02-28 13:53:18
Rating: 3
Comment: I had a reservation for a compact vehicle. When they gave me the car, the associate said it was ready to go. We checked around the vehicle and then he handed me the keys. When I sat inside, the vehicle had the tire pressure light on. I went back inside to tell the associate and he said we will check on it, and turns out there was a nail in the tire. I don’t understand why the associate, who drove the car to the front, did not say anything about the tire pressure light on. It could have been a really bad situation if I didn’t say anything. The staff was friendly about it and gave me an upgrade, but they need to pay attention to detail.
Name: D**** S******
Date: 2018-02-25 17:43:56
Rating: 1
Comment: The website needs to tell you when theres no cars available. I drive 18 wheelers and cannot book way in advance, and it was a lot of trouble to try to get to where we could get a car here, then, they said wed be on a waiting list. I dont think Id give enterprise 1 star but for people with the same concerns I hope this review can reach them. Theres a lot I could have done with my day if I knew the rental was going to be a problem. Now, my wife and I are canceling our hopes to sail the San Francisco bay, and may have to resort to watching a movie. Id made other plans if I knew yesterday that I couldnt get a car on time.
Name: J**** g****
Date: 2017-12-06 16:24:52
Rating: 5
Comment: Everything about renting from Enterptise was first rate. I was picked up/dropped off at my convenience. Car was clean and ready for me, rates were reasonable, and above all, staff was friendly and very helpful.Thsnks Entetprise, Illl be be back.
Name: D***** C*****
Date: 2017-11-21 14:43:24
Rating: 4
Comment: Great customer service. Would be better if the cars came with a full tank so I don’t have to waste my travel time filling up (especially since I rent here every month). Also would be nice if the windows were cleaned better inside vehicles.
Name: w********
Date: 2017-11-20 18:38:57
Rating: 4
Comment: Great service at the counter. Details explained to my satisfaction. Rented a Honda CRV. Clean car, handled well and fit our need for a backup camera. Return was handled quickly. I will definitely go to Enterprise again.
Name: �******* �***
Date: 2017-10-23 22:37:57
Rating: 4
Comment: Amazing service and professional staff. Only thing which is needed is, they need to have more variety of cars. I always rent car from them and i never have issue with their cars performance.
Name: W****
Date: 2017-10-21 02:19:21
Rating: 1
Comment: Asked to be picked up, took over 1h until the driver arrived. When I returned the car and asked to be brought back, they refused to bring me home. I was told that the „courtesy shuttle“ drives only until 5:30, even if it doesn’t say so anywhere ( I was there at 5:45). So they let me stand there and didn’t care about how I get home.Never again Enterprise Visalia!
Name: D**** A*******
Date: 2017-10-19 00:56:03
Rating: 5
Comment: Always better to reserve car. & on weekend they still helped out on busy day. Great choices. Always friendly. Will be using service again
Name: J*** P*****
Date: 2017-09-13 04:20:13
Rating: 5
Comment: I always get good service from the Fresno location.This last time, for the 1st time I received a car heavily impacted with tobacco odor. The agent upon return compensated with one of the three days charge waived. While I was disappointed in getting the smell into my clothes, I appreciate the responsiveness of the local agent.John Payton
Name: T***** P******
Date: 2017-09-03 22:35:06
Rating: 5
Comment: Enterprise is always accommodating, if for some reason they dont have the exact car you were expecting at the time you were expecting it....they will try their best to make it right, usually by giving you a bigger car at the same rate you were quoted. They also pick you up and drop you off if needed!!! Great Staff👍
Name: M****** P******
Date: 2017-09-01 19:28:45
Rating: 5
Comment: Clean and friend friendly staff. Ill definitely keep renting Enterprise. Just love their service and how clean their place is
Name: E**** B******
Date: 2017-08-12 14:03:41
Rating: 5
Comment: Thanks Enterprise for helping us. We had a problem with a non-Enterprise rental car. You didnt have to, but you gave us another car so we could get to Las Vegas. We were pleased with the way you helped us. Friendly, quickly, and effective. Thanks.
Name: L** M******
Date: 2017-08-10 14:32:52
Rating: 3
Comment: Open late for a Saturday 9 am, should open at 7 am people want to get their day started.**My rental was at 9 am I didnt get out until 10:10.**DO NOT GET A JEEP LIBERTY!!!! Worst car ever. Another guest was returning when I did and they said they barely made it from Los Angeles to Visalia over the grape vine so gutless.Enterprise you need to remove this model from your fleet.
Name: H**** G*********
Date: 2017-08-04 01:28:27
Rating: 1
Comment: I ALWAYS RENT FROM HERE AT LEAST ONCE A MONTH.. EVEN THO ITS 45 MINS EA WAY FROM MY HOUSE.. AND THERE IS A LOCATION 2 MILES FROM MY HOUSE.. BUT I GO HERE BECAUSE OF THE GREAT CUSTOMER SERVICE... WOW WOW WOW.. I WILL NEVER EVER EVER RENT FROM HERE EVER EVER AGAIN.. THE GUY THAT HELP US WAS THE WORST CUSTOMER REP EVER IN THE HISTORY OF CUSTOMER SERVICE.. IVE BEEN IN CS FOR 20 YRS AND WOW... STAY AWAY FROM THIS PLACE.. RENT FROM HERTZ IF POSSIBLE
Name: V****** C******
Date: 2017-07-17 17:15:05
Rating: 1
Comment: We made a reservation to pick up a car at 11 and didnt get the car until after 1pm. luckily my husband had the day off and he could wait (not lucky for him, since the office has uncomfortable chairs, no tv, no magazine, no NOTHING!) but as he was sitting there he saw so many people come and go because they couldnt wait the two hours...the girl who was crying because she wasnt able to find someone to pick up her daughter from daycare and then find a ride back to the rental office, the two women who were late for an appointment that they had and had to leave the rental office and lose their place in line or the poor guy who was there before we were and was still waiting for the specific class of car he had ordered after we left. what is the point of the reservation time? Either fix the system or dont offer it. period.the employees were nice.there was AC in the office.the price was great.just plan for the worst and hope for the best.
Name: A*** L***
Date: 2017-07-14 18:14:31
Rating: 1
Comment: Horrible business that doesnt care about customers. My mother rented me a car to drive three hours and back to visit her because my own car is ten years old and recently had a breakdown. She tried to pay for the reservation with her own credit card and they wouldnt let her. They said the person picking up the car had to do it. So, after they picked me up and I got there they told me I needed a pay stub and utility bill. I dont carry those things around with me, so I asked if I could show them my direct deposit from my online banking and they said no. I pulled up my current electric bill and they wouldnt accept that, either. Receptionist was rude and unhelpful and I ended up without a car. Rent elsewhere.
Name: 9** M***
Date: 2017-06-19 19:35:39
Rating: 1
Comment: CS will put you on hold and then leave you there while occasionally picking up the phone only to immediately press hold again to renew the cutoff between hold notifications.Your phones tell you that someones been on hold for a reason, if youre going to keep us there, at least pick up long enough to tell us you know we are still waiting and that youre sorry to make us wait for so long.Get it together!
Name: A***** T******
Date: 2017-06-15 21:09:54
Rating: 1
Comment: HORRIBLE COMMUNICATION!!!! This location constantly told me different things depending on who I talked to. I had to fight to get a rental the day I needed it. My car was in service and the warranty group and service place had called them to set up my reservation. The first guy completely dropped the ball on it and the service center had to call them again to get this going. When I arrived there I asked for the manager and he said I had 4 days approved for the rental. When I returned the car I was told I would get the $50 deposit back in the next day or so. I checked and still hadnt received it over 5 days later so I called to check up. They said they held it because I was only approved for 3 days. My car was done Friday but I didnt have a ride to help me drop.off rental and get my car, but I could have figured out a way had I known it was due back Friday. Finally got a hold of someone and they did return my deposit on the car but again I was told several things. I will also be complaining to the main company... very disappointed.
Name: J**** F******
Date: 2017-06-09 01:06:28
Rating: 1
Comment: Called yesterday to rent a SUV. The lady that helped me took all my information and said hold on a second. I also asked if the vehicle I was going to rent had a V-8 or V-6. I was informed they dont provide that information👎. Well how do I know what I want to rent if you dont tell me about the car?Long story short my call got disconnected and I never received a call back. Tried calling Airport location and there was no answer. Guess ill take my business elsewhere.
Name: G**** G***
Date: 2017-05-16 14:32:13
Rating: 5
Comment: I had a reservation for the special of the week which end up being a small compact car but I got an update really easy to a premium car with only $10 more. Great service 👍🏼
Name: K** G*****
Date: 2017-05-10 14:28:42
Rating: 5
Comment: The staff was very efficient. They picked us up at our RV park & took us back after a one day rental. The car was ready & even though busy they were very prompt. Definitely would use them again. Thank you
Name: M**** H***
Date: 2017-03-16 15:10:29
Rating: 5
Comment: We rent 3 or 4 times a year and the services we get are great. Everyone is so helpful. We rented a dodge charger this trip and loved it. It was very roomy and handled great.
Name: H***** F*****
Date: 2017-02-24 22:49:07
Rating: 1
Comment: The car was good but i felt like they lie wen they ask me if i wanted to buy the insurance i specifically ask if it was per the time i had the car ...the guy said yes ..so i even said not bad i was gonna have the car for 5 day ...wen i turn in the car i see an extra charge from them on my bank account ..they charge me an extra $ 16.99 per day ...that is not right....wen i talk to one of the managers she just said Ill make a note on your contract.. . o wow ...
Name: B****** A*******
Date: 2017-01-25 15:27:56
Rating: 5
Comment: I always have a great experience renting from Enterprise. Ease of reservation process, friendliness and professionalism of on site staff, variety of vehicles available and ease of return process continue to make this the very best choiCE for car rentals.
Name: J*** R*****
Date: 2017-01-20 13:43:30
Rating: 5
Comment: This last time I rented a vehicle none were available in the class I wanted due to being a holiday weekend. Thankfully the staff at Enterprise on Main Street, made a solid effort to find me the next comparable vehicle. Greg and the rest of team there make you feel welcome, provide service with a smile, and work to find a vehicle that serves your need. Great selection for a small town, and solid customer service!
Name: I**********
Date: 2017-01-03 18:32:42
Rating: 4
Comment: I was treated well by the service agents and they were efficient. They did not have enough cars for the week before Christmas however so I had to wait a bit for a car return even though I had made a reservation. Still, they took care of me as they were able. Overall a very good experience.
Name: D***** R***
Date: 2016-12-29 04:51:50
Rating: 5
Comment: Had a little trouble making online reservations, but when I got to the Visalia office, the agent helped me process my car rental as fast as if I had booked online. I was treated as if I was VIP. I will not use any other car rental agency. Thank you for the easy in and, done.
Name: A**** S
Date: 2016-11-16 22:14:16
Rating: 5
Comment: Before October, it had probably been close to 10 years since I had needed to rent a car and Enterprise has improved a lot since then! There are several things they have done to streamline the process, getting in and out faster than ever. There was also no pressure to buy their insurance, which always used to bug me.
Name: R**** S****
Date: 2016-10-19 16:49:51
Rating: 5
Comment: Easy and fast online reservation, great price and customer service. Car I had was a newer Toyota Camry, which was comfortable with all the new technology. Good experience, would recommend!
Name: C****** L****
Date: 2016-10-14 13:04:00
Rating: 2
Comment: First, they made me wait forever! I finally told the girl that I had to leave. The car was ready, and Id been waiting for her to finish eating! Next, she tried to give me a dirty car that smelled like cigarette smoke. When I mentioned it, she said, All of our cars are non-smoking cars. I was about to take it, but couldnt take the smell. When I went back inside, she very rudely said theyd get another car for me.The second car worked and smelled great. Thats why I give it a 2 stars.I just think that location doesnt take customer service very seriously. Itll be a long time before I go back there, if ever.
Name: J*** B**
Date: 2016-10-06 00:30:28
Rating: 1
Comment: This was the worst experience I have ever had renting a car.The problem was not so much with Enterprise, I loved the company, but with the Enterprise branch on 1040 E Main St Visalia, CA. I may never rent from them again.My problem was with their Debit-Card policy and how they treated me with such distrust and disdain. They told me I needed to prove I could pay for the car before they would let me rent it using my Debit Card. Even though I wanted to (and eventually did) pay for the full coverage insurance (doubling the cost of the rental) they still made me go home (40 mile round trip) to get a mortgage statement and pay stub. The manager actually said, in case you keep the car for longer, we need to know you can pay for the extra days. I could have thrown the car into a ditch and their costs would be covered because I paid for the full coverage insurance. He just did not want to rent to me.When I returned with both of those documents, they rejected me again because the mortgage statement had the mailing address for my accountant (my son), not my home. However, my home address was on the statement -- they still made me go home again to get a doctor bill. Why I had to show them my medical record I will never know.I started this process at 8:00 AM on September 30, 2016 and did not get the car until 1:00 PM. I actually missed my daughters wedding rehearsal because of this. She was very disappointed.I think they took one look at me, a 75 year old Hispanic farm worker with old cloths and scraggly hair, and decided that I was not capable of fulfilling my side of this bargain.This was the worst experience of costumer serve I have ever had. I feel it border on injustice.Translated by family member.
Name: G****** B****
Date: 2016-10-04 21:07:29
Rating: 1
Comment: I recommend if you go in the VISALIA Enterprise do not let SYDNEY help you she is the worst! I was lied to by her,she told me i had to have insurance and pay out of pocket when i was in there for a rental due to a car accident, she knew but still made me get it! When i went in there to remove it and ask not to get charged for the day i did have it because of my insurance covering it she was Rude and unethical! Luckily the Manager Brittney was very helpful and understanding and waived it for us. When she asked Sydney what happen all Sydney did was stutter. She has no customer service skills at all!
Name: A*** P**
Date: 2016-09-29 16:03:48
Rating: 1
Comment: We were on our anual summer vacation.. so we rented a minivan here we paid close to $500 a week and we got a cheap Kia.. it was very basic.. we needed the van for 3 weeks so once our week ended we went elsewhere and we got a nice spacious Chevy minivan.. Navigation system, Dvd player, rear camera, 120v electric outlet. And usb chargers in all 3 rows. And we paid a little less..
Name: J** B******
Date: 2016-09-29 03:51:55
Rating: 5
Comment: Love this place very helpful employees. Prices are great on the 12 passenger van I rent plus no milage. Go see them in person better deal than calling call center.
Name: J**** J****
Date: 2016-09-09 17:33:27
Rating: 1
Comment: This was one of the worst experiences I had with a rental agency. First the cigarette lighter did not work, so I had no way of using my GPS. Then once the car scent wore off, there was a horrible smell, like someone smoked pot inside the vehicle. When I arrived the next day, the representative could not believe I was actually rented out that vehicle. Gave me a 15% discount which was better than nothing. But, I would rather pay an extra $5 and go to Budget or Avis. Unless I am truly desperate, I wont be renting from this company again. Very disappointed.
Name: B******* P***********
Date: 2016-09-08 01:36:18
Rating: 5
Comment: Excellent service. Was rented a car suitable for my needs. Loved the rear view camera feature. Unable to turn my neck from injury.
Name: T***** N*****
Date: 2016-08-10 18:50:28
Rating: 3
Comment: The Jeep patriot I rented was a nice vehicle, very comfortable and clean. The people who work at the enterprise I rented from were friendly, but the system to be waited was terrible. There were so many people waiting to be helped in a very small space and the confusion of who was next was disturbing. There needs to be a number system or a sign in sheet at the front desk. There were several employees but only about 2 seemed to be helping the many people waiting while the rest sat in the back or just walked around. I would definitely consider trying a different rental company for convenience.
Name: J**** A*******
Date: 2016-06-23 23:04:07
Rating: 3
Comment: Would have given the 5 star but the Ford I was given was terrible. It would not excellerate with the AC on at all. Made the drive pretty annoying jerk in back and fourth the whole time. Service was great although I will never accept that car again for what I paid.
Name: A***** D****
Date: 2016-06-23 18:34:14
Rating: 4
Comment: Rented a compact car, ended up with a Hyundai Accent, decent car, just no cruise control...minor issue. Had to rent from Visalia location because Tulare office would not match same rate from Visalia location, slight transportation problems, but much happier with customer service at Visalia location. After second day traveling on freeway at normal conditions engine started losing power and pulled to side of hwy. Just after hours, called and was connected to roadside assistance, that was a two hour ordeal that lasted four hours trying to secure a ride and replacement car, ending up being put into a Kia Rio, an economy model WITH cruise control. Got rid of it the next day, again happy with the Visalia location, not so much with whole company.
Name: A***** V***
Date: 2016-06-22 13:30:59
Rating: 5
Comment: I really enjoyed the car I rented. The service was fast and friendly. I paid to have them put in a half tank of gas so I wouldnt have to worry. I came back with half a tank and they gave me that money back.
Name: R***** K*****
Date: 2016-06-08 22:11:36
Rating: 2
Comment: I wasted an excessive amount of time on a Saturday morning after I had already returned the rental car and was waiting for an Enterprise courtesy return ride to my home. Had I not continually reminded the Enterprise employees that I was waiting for that courtesy, I might still be waiting there today for that return ride to my home.Robert Kimmel
Name: E* Z******
Date: 2016-03-23 15:16:49
Rating: 5
Comment: The staff was very efficient during a stressful time. They did their best to accommodate my needsduring a auto recall situation when there were many people in line. Prompt, knowledgable, well dressed, and polite...will choose over the competition when in need next time.
Name: S******** M***
Date: 2016-03-10 15:06:49
Rating: 4
Comment: The customer service is excellent.Ive rented cars from Enterprise for yrs and most of the time Ive been very satisfied. My only complaint is they do such a fast job on washing the cars they are not cleaned well bugs everywhere.
Name: C**** C*******
Date: 2016-03-03 18:17:22
Rating: 4
Comment: Received quick and prompt service in a pinch. They also made certain they offered me the best deal available for the rental. They have earned more business from me.
Name: J***** L*******
Date: 2015-12-18 15:55:20
Rating: 5
Comment: Service was really great and professional. No problems at all with the car. When I got back, I was charged for the insurance, which I had declined, but initialed for it in my ignorance. It was over $160 more than I had bargained or planned for.The service rep was kind, but could do nothing. He did, however, suggest I talk to the manager, which I did. I have been a customer of Enterprise for many years, and have high regard for the company.The manager was able to take the extra insurance charge off my credit card, and I left completely happy! Five stars from me.
Name: A***** D*****
Date: 2014-10-25 13:36:07
Rating: 1
Comment: Service was really slow, which was understandable, it was a Friday afternoon. What prompted me to give such a low review was the service. The worker was rude and, frankly, pretty snobby. I dont think she once smiled or appreciably greeted me. My truck had been in the body shop for over two months, and the entire time I had a rental car from Enterprise. They received more than $2000 for the lengthy rental, and there was not once a modicum of any sort of care,concern, or appreciation from the staff worker. I will never give the Visalia Enterprise my business again.
Name: C***** C*******
Date: 2014-09-17 04:35:23
Rating: 5
Comment: Enterprise Rental is the only one I go to rent a vehicle because the rental fees are great, the staff will serve you with a very cheerful and pleasant in assisting your needs. Their driver has pick me up from the auto body shop to receive my rental. On one occasion I lost my debit card and their driver was generous to drive me to a store to buy a money order for my deposit. I give Enterprise a high five. Thank you so much for all the help you have given me - see you soon :)
Name: D**** L******
Date: 2013-07-02 00:35:02
Rating: 4
Comment: I appreciate a company that will right a wrong and go above and beyond to make sure their customers are happy. I had the pleasure of working with Simon who made sure my vehicular needs were met. He and the rest of the staff were very amiable and professional. Thank you Simon and the staff at Enterprise for helping me and my small company meet the needs of our customers when our vehicle needed down time.
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Name: B****** M*******
Date: 2024-06-15 17:02:15
Rating: 1
Comment: I was in a car accident that wasnt my fault. I was given a rental car through the other peoples insurance however enterprise gave me a more expensive vehicle than the insurance would pay for and didnt tell me so i had to go back and exchange the vehicle. However they still just took the money out of my account for the car i never asked for. Be Careful Using This Place!!!!!!!!