Enterprise Rent-A-Car

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Name: R******* A***
Date: 2024-06-15 12:49:11
Rating: 5
Comment: Excellent service picking up my rental, and also while returning. Prompt service with a pleasant smile 😃. I am terrible with names, but the kind gentleman provided great service, Im looking forward to taking my next trip. I would highly recommend Enterprise for any and all of your needs for a rental car. I believe that the prices are unbeatable.😊😊😊😊😊

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Name: G*** 2**
Date: 2024-06-13 15:46:54
Rating: 1
Comment: Worst car rental experience I’ve ever had. My reservation got cancelled ( not by me) a day prior to my pickup date for a 10 day rental. I had to go down there after the MANAGER didn’t sound too confident that my reservation was fine and everything was a go for the next day. Thank God I called to ensure everything was good. They rented me a lemon when my reservation asked for a hybrid. The reservation was placed MONTHS PRIOR. The van had Utah plates, the drivers arm rest was broken ( didn’t notice that until I was well into my trip) the GPS unit needed to be updated so it didn’t work right, the display in the van needed to be updated so it kept going black and we would have to stop the van, turn it off and then back on again, and they suggested that I find a local Enterprise in the state I was in ( 2 states away from Ca) to see if they had a van I could swap? If you knew this van needed to be swapped out, you shouldn’t have rented it to me or anyone else. I responded to the enterprise text service about the GPS and the screen and the arm rest which caused my shoulder to be miss aligned and uncomfortable the entire time driving. Their resolution to all of this, NOTHING. They are still trying to charge me for the GPS. This is what I get for being a loyal customer for decades? I’m still in dispute over the charges. This is the Stockton Auto Center Drive location. I’m going to leave a Yelp and Twitter review as well. This is terrible customer service and I blame the manager. The lady who assisted me at the counter was very sweet and kind. I hope this doesn’t reflect bad on her. But the manager should have addressed this experience properly. Don’t let them treat you like they did me. This is terrible business. Point. Blank. Period. STILL trying to charge me for everything was an additional slap in the face. If negative stars were an option, I’d give it that.

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Name: T****** F*******
Date: 2024-06-10 21:40:06
Rating: 5
Comment: Check in was real quick for me. Thanks to Becca I believe thats her name. She was so nice and helpful throughout the whole check in process. Also like to thank Will for being so helpful throughout the return process so quick and easy.

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Name: J*** N*****
Date: 2024-06-09 11:48:22
Rating: 5
Comment: Very good experience with a little setback in online car deals!

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Name: S***** 1***
Date: 2024-06-04 00:37:38
Rating: 1
Comment: If I can put zero stars I would everytime I book a reservation its always something when I come in I never had problems the last two reservations Ive made Idk if its the new staff or at this point i honestly dont even know but they absolutely suck

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Name: K******** M*******
Date: 2024-06-02 16:12:05
Rating: 5
Comment: The customer service was real helpful and friendly I want to say thank you Will and Steve for their professionalism..I was hoping for seniors they would not charge such a high deposit especially for returning customers

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Name: M*** S*******
Date: 2024-05-31 05:17:10
Rating: 3
Comment: Been going to Enterprise for well over 20 years. It seems to me that their customer service has taken a stumble. Hopefully they learn how to get back on their feet. Never knew that their protocol was to withdraw such a high amount from a debit card which to me seems pointless. When I suggested that she tell corporate that that protocol was not posted on their website to help customers she told me that she was just a small one on the totem pole and would never make suggestions to improve a customers experience to me that seemed completely odd

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Name: D****** G******
Date: 2024-05-28 16:44:54
Rating: 1
Comment: Service is slow and has to wait longer than I wanted

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Name: e** r*****
Date: 2024-05-20 05:04:34
Rating: 3
Comment: The first car I rented needed alignment so it had to be replaced, but I had to wait till the next day because they close at noon. The second car had drive assist, but they didn’t inform us, nor tell us how to disable it. The car tried to steer us into traffic at construction areas to stay within the lines. Although customer service is friendly they are misleading.

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Name: L**** C********
Date: 2024-05-07 13:15:42
Rating: 3
Comment: Had a reservation through the GM dealership for a warranty issue with my truck. Received a call to confirm my reservation and told plenty of vehicles. Arrived at Enterprise took my info and given no expectations, just wait. 45 minutes later my name was called and gave me an extremely dirty vehicle.

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Name: E***** H********
Date: 2024-05-02 04:38:44
Rating: 1
Comment: I typically never write negative reviews but the experience that I had with Enterprise located in 3003 auto center circle in Stockton California was an experience that I hope no one has to go through again. Me and my wife talked to Taylor the front end associate and communicated that we had rented a full size vehicle because we have two toddlers and luggage. but was given a small vehicle instead. (A mini cooper.) Taylor said yes we have another vehicle for you just return the one you currently have. So we did. After waiting for almost 3 hours. I asked Taylor about the vehicle ?. He said we don’t have one right now. So I asked for the manager on duty Steven Aldava the branch manager came. He said to me that they were cleaning the vehicle. I asked what type of vehicle ?. He said one slightly smaller than the mini cooper you just returned. I don’t understand how they misunderstood me and my wife request for a larger vehicle not a smaller one. But the manager refused to help us and said that he didn’t want to help us anymore because we didn’t have a reservation. We had called customer service previously and made the reservation before we showed up. I currently been working in customer service for 20 years and never seen so much unprofessionalism poor customer service and No respect for their customers. I asked for the corporate number and Steven gave me the wrong number. So I asked him for the corporate number again and he pretended that he had made a mistake. While I stepped outside to call corporate Steven told my wife that we can leave because he is not going to help us. After they refused to help me I drove to the other location in 320 N Hunter St in Stockton California. Front end associate Eric and the manager provided me with all the help and solutions I needed. Like two angels they helped me and my wife with a large sedan vehicle. I review them 5 STARS. And thank you so much for your help. Eric and site management in Hunter st location. Thank you 🙏🏻. From me and my family we appreciate you.That’s Steven business card giving me the wrong number for corporate.

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Name: P****** P*****
Date: 2024-04-26 21:15:44
Rating: 1
Comment: They have the absolute worst service. They actually sign you in and then make you sit for any where 45 minutes to an hour and a half. They do not train their staff well. They actually whisper about clients. Very very unprofessional. They congregate at chat about the customers. This is a true sign of poor management.

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Name: D***** H*****
Date: 2024-04-24 14:01:02
Rating: 5
Comment: I like the enterprise app. It was very easy and simple. I was even able to extend the rental car without speaking to a person. The app is easy. The return of the car was quick and seamless. The enterprise employees were very friendly and double checked the car to make sure that I didnt leave anything behind.

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Name: F****** G******
Date: 2024-04-24 02:35:40
Rating: 5
Comment: I’ve rented cars several times since I’ve been in California visiting. They are very friendly, respectful, efficient and give you accurate information. Whenever I come back to Stockton, I would definitely use this company!!

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Name: D*** R*****
Date: 2024-04-22 09:24:55
Rating: 5
Comment: Excellent service the team was awesome.

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Name: b***** u**
Date: 2024-04-09 05:25:19
Rating: 5
Comment: Enterprise is dependable, quick, & easy. No hassle & no problems. Got what I wanted & Malibu is always reliable. The Enterprise team is your go to.

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Name: a***** b*****
Date: 2024-04-08 12:00:32
Rating: 5
Comment: Friendly staff was able to check in quick with no issues

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Name: J***** S****
Date: 2024-04-05 21:59:20
Rating: 5
Comment: The manager and his team are awesome. They didn’t just turn me away with trying to help me with my situation. I just moved here to Stockton temporarily from Sacramento and they couldn’t verify my address because I was using a debit card, so they took some time to figure out how to help me and they did and they were quick about it. Awesome service and I highly recommend this enterprise location to everyone. Thank you guys for your wonderful service.

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Name: S****** B****
Date: 2024-03-27 14:32:50
Rating: 5
Comment: Christian was good in assisting walk through for the SUVcar and easy pickup and drop off at the enterprise location.I also had return home shuttle service as well. Overall good experience.

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Name: A*** A***
Date: 2024-03-20 06:16:55
Rating: 5
Comment: Excellent customer service, every time. My 3rd rental here in 6 months. Cristian, one of the managers, has a good crew that will get you on the road.

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Name: J**** L**
Date: 2024-03-12 22:39:31
Rating: 4
Comment: They can pick up me at auto shop. Return car easy. Good service.

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Name: D***** G*****
Date: 2024-03-10 16:11:38
Rating: 5
Comment: With last minute booking and spring break in place, staff was helpful and able to get me a set of wheels for my trip. Large Selection of vehicles to pick from. Definitely recommend this location

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Name: M****** P****
Date: 2024-03-07 22:46:37
Rating: 5
Comment: Returning a car was super easy.

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Name: M* B R S****
Date: 2024-03-04 14:14:24
Rating: 5
Comment: Great place to Rent cars there quick and easy to use if you have everything that is required

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Name: W***** K* K**** J**
Date: 2024-03-02 02:51:02
Rating: 5
Comment: Best experience ever my kind of company 🤙

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Name: K**** R******
Date: 2024-03-01 14:49:22
Rating: 5
Comment: Enterprise really really came thru for me I was I need of a rental car and hertz was asking for way to much so I went over to Enterprise and they gave me a nice little car it was fast too really no waiting so I really do appreciate you guys Im always going thru Enterprise now hertz do way too much for they small cars.

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Name: D***** F******
Date: 2024-02-27 15:08:43
Rating: 5
Comment: This Store was great as 2 other stores left me stranded.I needed a car same day and not only did they get me a car they upgraded me to a Dodge Charger for no extra charge and had on the road in less than 1hr.You guys saved my day!!

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Name: S***** P*****
Date: 2024-02-22 16:37:09
Rating: 5
Comment: Marcella helped me upon my return. She was fantastic and talked me through everything. Her upbeat friendly customer service spirit uplifted me while I was feeling down. Thanks to Enterprise and Marcella. 💕✨️

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Name: C*** D****
Date: 2024-02-21 15:16:50
Rating: 5
Comment: Very good service Helped me with all my needs. Steve Aldava got me exactly what I need. Thank you Sir.

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Name: s***** g****
Date: 2024-02-19 09:20:41
Rating: 1
Comment: I rent frequently under the family program I found out by going another location that the Stockton location was illegally forcefully make me pay for the insurances when I have my own insurance that covers rental cars! Enterprise was threatening to not allow me to leave the lot unless I purchase this added insurance. I am currently looking for a lawyer who will take this case under a class action claim

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Name: v****** G*****
Date: 2024-02-15 13:52:35
Rating: 5
Comment: Clean car easy fast checkout

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Name: J**** M******
Date: 2024-02-01 18:20:52
Rating: 3
Comment: The guy who returned my car was great and the manager who helped me at the front desk. Unfortunately the car satisfaction was rough. Windshield wipers were bad during rain, day time driving light was out, and car had smell of smoke and weed during entire duration of two week rental.

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Name: J**** L****
Date: 2024-01-31 00:02:21
Rating: 5
Comment: Car rental was clean. Wait wasn’t long by the time I got back from body shop rental was ready. Staff was nice and considerate.

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Name: J*** G*****
Date: 2024-01-30 16:48:50
Rating: 5
Comment: Everything went good the deposit here is cheaper then hertz friendly staff

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Name: A***** L*******
Date: 2023-12-29 23:22:28
Rating: 5
Comment: Had to rent a car while waiting for my car to get out of the shop. The process of renting was smooth and pretty straight forward. Staff was friendly and very attentive to the customers. Would use enterprise again!

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Name: L***** H******
Date: 2023-12-22 16:07:24
Rating: 1
Comment: They didnt have my car ready they gave me something i didnt like i felt like i sat there and everyone was given there cars but i felt like the just forgot me i tpld them.im sick i cant keep waiting i know my insurance was pay so i wasnt first priority

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Name: B**** M****
Date: 2023-12-12 23:50:39
Rating: 5
Comment: Huge thanks to Steve for always taking care of my family and I great customer service Thanks again Steve 👍 🙂 👏 🤝⭐️⭐️⭐️⭐️⭐️

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Name: R****** L
Date: 2023-11-27 16:40:46
Rating: 5
Comment: My overall experience was excellent. I’ve remained a loyal customer for that reason. Your rental process is so streamlined which makes it so simple and quick. And I really love the reservation feature. Your representative Sage was very courteous and accommodating throughout the rental process. Thank you for the excellent service Sage!

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Name: R***** R*****
Date: 2023-11-21 20:13:48
Rating: 1
Comment: If you want good customer service I suggest Enterprise car rental on Hunter Street. Booked reservation online 3:30 was pick up time didnt get out of there until 5:30 they close at 5:00 when returning the vehicle 15 minutes after return time and got charged for another day and charged for gas and I returned it with the same amount I left with

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Name: E*** S****
Date: 2023-11-20 19:17:52
Rating: 1
Comment: Insurance told me to go here to pick up a car. They told me no cars go somewhere else.

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Name: M****** R******
Date: 2023-11-16 19:26:35
Rating: 5
Comment: From telephone reservation to suttle pickup and return shuttle after vehicle was returned. Flawless. Would rent again! Five stars in my book.

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Name: R**** C*******
Date: 2023-11-14 04:01:08
Rating: 3
Comment: I normally have a great rental experience but unfortunately 1) the vehicle I first was given was like riding in a tin can so I asked for another car to feel safe in my travels -- after I left Enterprise and drove off, I immediately returned. I went back to the counter and was accommodated by the asst. mgr. He found the second car which I felt would satisfy my safety.The problem occurred when I was inadvertently billed two extra days and I then reached out to talk to the asst. mgr. a few days later (I had left two messages and he had not returned my call). Once I spoke to him he confirmed it was incorrect and he would immediately correct my billing -- I then sent him a confirming email after I spoke to him. Now its 13-days later and no response, and no credit to my billing.To add more fuel to fire, I mentioned to this asst. mgr. that I was I was verbally confronted by another guest when I went to pick up The rental for parking in the handicap spot (the woman shouted at me and waved her cane stating I had no right parking there, as I did not look like I was handicap)- I was standing with a new employee, Marcus. The asst. mgr. stated employees are trained not to intervene. I said it was such a random experience and made me disappointed.The asst. mgr. was very polite but unfortunately when he said call me if you need anything and I did that, I received no response.Thank you.

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Name: J***** C*****
Date: 2023-11-10 02:03:25
Rating: 5
Comment: It was an easy process to rent a car from them. Everyone was so friendly and efficient.

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Name: C**** S****
Date: 2023-11-06 16:07:49
Rating: 5
Comment: I needed emergency service at a local car dealer. While there, I booked an Enterprise rental, which was just a short walk away. I was greeted as I approached the counter and checked in. The customer service rep named Will was friendly and professional. Besides handling the e-paperwork, he also made sure that I was comfortable with the unfamiliar keyless-start system. The car ran great, as well. I highly recommend this location!

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Name: J*** L
Date: 2023-10-16 21:26:41
Rating: 5
Comment: Very happy with my rental experience!!From start to finish, the process was easy and well handled. I made my reservation well in advance, through the mobile app.. only because I had a negative experience in the past. I called about 3 days ahead of my pick up date to confirm my reservation. The agent on the phone confirmed and even checked to make sure the location had the car class that I requested. Once arriving to pick up my rental, there was a small line, but moved quickly. Will did my check-in and was very friendly and helpful. We walked around the car before signing my agreement, and he said to give him a call if I needed any help. Checking the car back in was a breeze and Molina (hope I remembered her name correctly) was super nice and actually cared about what I was talking about, which made the experience more personable.The only bad part of this rental experience was having to give the vehicle back LOL.. 2021 GMC Yukon is A+++++

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Name: J******* B******
Date: 2023-10-13 18:28:42
Rating: 5
Comment: Super friendly, professional, organized, and efficient! Will always rent from them in the future. Thank you!

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Name: C** R***
Date: 2023-10-04 18:50:50
Rating: 5
Comment: I had a great experience at the Stockton Auto Mall enterprise rent a car.

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Name: S***** J******
Date: 2023-10-02 12:09:41
Rating: 5
Comment: I have been renting cars for the past few months and you guys and gals have treated me very well. Thank you!!!

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Name: T**** P********
Date: 2023-09-20 18:58:10
Rating: 1
Comment: Someone hit rental while I was parked and away from the car. I did not get insurance through Enterprise, rather from another insurance company. The insurance I got was specifically for damage to the rental. Enterprise still charged me a $500 deductible. Not to mention I still have yet to receive the final paperwork from returning the rental.

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Name: T**** H*******
Date: 2023-09-13 02:22:30
Rating: 2
Comment: This place is way overpriced and the agents are nice but the managers are rude. My rental was an insurance-based rental because my vehicle was in an accident so I had no choice but to use them they never have rentals close in price to what insurance companies pay in your honor and I have very good insurance with a decent daily rental rate. I just wish my insurance would contract with someone other than Enterprise. No matter what the issue is. There is no excuse to be rude. I recommend Hertz or Budget if you need to rent a car in Stockton, CA! REAL TALK! If you follow my reviews, I very seldom give a bad or negative review, but Enterprise deserved this ONE!!!! DEFINITELY!!¡!!

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Name: M**** T*****
Date: 2023-09-07 14:07:57
Rating: 1
Comment: It was horrible and the worst enterprise experience I ever had! To begin with I waited over an hour for my rental only to be given a car that was smaller than what I payed for. The Manager was very rude & unprofessional and after returning the car I was told hours later I had damaged the vehicle and needed to pay a deductible, a few hours after that I was told it wasn’t damaged but had a strong odor of a strawberry fragrance so u would be charged $100 for cleaning

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Name: F****** G*****
Date: 2023-08-27 16:14:16
Rating: 5
Comment: Enterprise was a surprise, I was able to get a car and extend my rental time twice through their call center. The only thing I was not pleased with was the renting procedure. Enterprise not only holds a $300 deposit, they charge everything in advance. Rental duration and deposit. So dont go there BROKE💯👌

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Name: E******** O****
Date: 2023-08-21 23:46:36
Rating: 5
Comment: Fast service, clean brand new cars, large selection, and friendly staff!! I have been renting from Enterprise for years.. Great service, great people!!

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Name: L**** C*****
Date: 2023-08-21 20:11:54
Rating: 4
Comment: Always good service even if there is a little wait time for some processes.

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Name: M**** M******
Date: 2023-08-17 21:21:12
Rating: 1
Comment: Be careful guys that’s a bad service for people. I am online searching this place unsent all documents for rental car. I’m coming to office he asking the car is not available and I start in this very hot day and one hour waiting for Uber outside and there’s a bad service for people be careful.

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Name: V******* B****
Date: 2023-08-07 16:56:34
Rating: 5
Comment: Always first class customer service. I asked to change my car 3 times. I am sure it made them crazy to get another call fom me lol I was always treated so kind by everyone. I appreciate all the help they gave me and thank them for their patience. My go to Enterprise office is at the Auto Mall in Stockton. Thank you !!!

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Name: D**** M*******
Date: 2023-08-02 04:38:51
Rating: 4
Comment: Staff were responsive to me dropping off the car. The experience picking up the car was a bit more long, staff did it seem organized.

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Name: J****
Date: 2023-07-26 23:02:22
Rating: 1
Comment: Absolutely terrible. If I could give them a 0 stars I would. They dont answer the phone, they make getting the car hard AND returning the car hard. They close at 5 and expect you there before 4:30 to return it, not caring if you have work. We JUST found out we are getting back our car today and enterprise expects us to return the car tomorrow before 4:30 as if we dont have jobs to be at. Rude customer service from every single person we encountered which doesnt make it any better.. they are the absolute worst place to rent from. Go elsewhere!

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Name: j******* f*****
Date: 2023-07-24 15:39:04
Rating: 5
Comment: The customer service is great. Everyone there was friendly, professional and helpful.

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Name: D* S*******
Date: 2023-07-19 12:52:19
Rating: 1
Comment: I had to wait over an hour to get into my rental. Service is subpar

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Name: J**
Date: 2023-07-18 20:06:38
Rating: 5
Comment: Renting was super easy.Return was fast and simple.Shuttle service was fantastic.Will definitely be back.Staff are friendly, professional, courteous & cars are always clean.(Using the app was easy except i couldnt figure out how to apply the Vet discount.On the webpage it was easier to do.)Thanks again!!!👍😎👍

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Name: K**** C********
Date: 2023-07-14 17:28:48
Rating: 3
Comment: Had to wait 45 minutes even though I had an appointment. Had to wait for vehicle to be cleaned. Vehicle was almost on empty and representative said to just bring it back almost on empty. I said hell no you guys need to put some gas in there. How am I suppose to bring back a vehicle on empty?? The representative had one of the drivers follow me to a gas station where he filled it 3/4 full. I remember Enterprise being a lot better than this. Don’t know what happened but they really need to improve.

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Name: Y*****
Date: 2023-07-12 19:40:07
Rating: 3
Comment: Over 3 hours to get my car rental.another incident on another rental day they wanted to charge me for gas when the i put in exact amount of gas that the car was given to me since the original paperwork said it was on a full tank of gas. Good thing i screenshot the actual gage.

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Name: N***** W******
Date: 2023-07-04 15:35:44
Rating: 3
Comment: Had to get a rental car and it wasnt to bad of an Experience, but i did have to sit and wait for about 45mins until getting a car.

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Name: C******** V
Date: 2023-07-01 16:59:51
Rating: 1
Comment: We made a reservation and when we showed up the employee said they were out of cars and they meant to call us. No apology, no offer for a different day or to check the other location. Nothing. “We canceled it, we’re out of cars. We meant to call you.” Rude! We went to the location downtown and the woman there was professional and nice and offered solutions.

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Name: K******** C***** P*****
Date: 2023-06-26 20:19:23
Rating: 5
Comment: These guys are the BEST..!!*Affordable rates*Pleasant & Helpful Staff*Easy Return*Accommodating & Nice pick you up Driver

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Name: S***** L***
Date: 2023-06-23 17:25:29
Rating: 3
Comment: Im a regular renter. Most of the time Im checked in quickly and leave with the rental car.I was a disappointed this time. I understand youre short staffed, but waiting over 45 minutes for a car, after you make an appointment for a certain time is ridiculous. Lucky I reserved way ahead of time before work, otherwise I would have been furious. I will be renting soon again. Hopefully with this review, problem will be resolved. I was patient this time.Thank you

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Name: J*** E***
Date: 2023-06-23 13:45:42
Rating: 1
Comment: Made an appointment pick up time of 1:30pm via my Enterprise app. I got there at 12:50pm. I did not get out of there, with a car, until 2:40pm. Absolutely ridiculous. They give all kinds of excuses, non of which are my fault nor do they remedy the situation. There was many people there sitting and waiting. Some people arrived after me, yet got there vehicle before me and I had an appointment. Terrible experience and made me late to the event that I rented the car for in the first place. The only reason I rented a car is because my car will not carry 5 people and their hockey equipment and hockey sticks. I would give this situation a zero star rating, but Google will not allow it, so they get 1 star.

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Name: K**** K*******
Date: 2023-06-07 15:55:58
Rating: 5
Comment: Malena helped me with my rental and I have to say she is awesome! Great service and quick transaction with renting and return.

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Name: d******** d********
Date: 2023-06-05 21:05:24
Rating: 1
Comment: Called ahead, made a reservation, confirmed they have a pickup truck, drove 20miles. Then “oh sorry we don’t have any pickups” worthless. I didn’t get loud, didn’t cause a scene, just walked out. Very pathetically ran business.

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Name: M****** Y***
Date: 2023-06-05 20:29:01
Rating: 2
Comment: First car they gave me the window whistled and the radio would randomly shut off and the panel on the drivers window were glued back on and they had no knowledge of it and as the weather got hotter that glue began melting and I didn’t want to be responsible if the panel came off so I went to swap it out and they tried telling me I had to wait until a different day and after about 15-20 minutes of debate I guess a manager maybe came out looked at the car said the glue was old longer than I’ve had the car so they reluctantly swapped me out and before I noticed the trim falling off I had just put like 35 bucks in the gas tank so the tank was fuller than it was when I got the car now when it came time to return the other car I was broke and was only able to get the car to a half when it was 3 quarters and they told me that since I overfilled the first car that wasn’t gonna be a problem and when my deposit came back it was missing 20 bucks

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Name: C**** O*****
Date: 2023-06-02 06:18:08
Rating: 4
Comment: Amazing customer service, just busy at the time I came in. Honestly only reason I gave 4 stars was that was the longest Ive ever been at the office to rent. But above and beyond service workers 😊

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Name: A*** G** 1***
Date: 2023-05-30 19:36:49
Rating: 5
Comment: Everybody at the Stockton enterprise was awesome. Professional had my car ready, nice and clean. It was great, everything is just awesome.

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Name: M*** A****
Date: 2023-05-30 18:05:16
Rating: 1
Comment: Ok so Im about to do a big rant here. Get prepared because someone here at the top has a big inferiority complex and needs to wear the pants around the office because his wife wears them at home. Do NOT rent from this place. Awful experiences. My birthday was this weekend. He reserved RESERVED a car and they must have sold it to one of his top notch friends he has from underneath the reservation he made. Disgusting. Hope you have fun trying to rent people cars after this. Your business is about to take a bigger hit than the stock market right now and make COVID 19 business issues look like childs play. Foul business. They said they couldnt prove his place of residence with 40 pounds of paperwork shoved in their beak. This weekend was memorial day weekend and if that happened to me and there was no other way to get to where Im at to see my dead brother/ spouse/ or son that died in the war, oh you bet Id be richer than bill gates by the time I was done taking you to court. Hope you had a good weekend though because obviously thats all that really matters right!?

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Name: Z***** �*** B****
Date: 2023-05-26 19:02:56
Rating: 1
Comment: I went and got a rental car in December after my car accident. Through my insurance and I had to give them $50 deposit and then once I returned the vehicle. They were supposed to give me my $50 back into my bank account and never did. I looked on my account and it does not say no Refund from enterprise they kept my money. They keep saying that they returned my $50 but didnt because it doesnt show all my bank statement at all so I wouldnt recommend nobody going. There getting no car because these people is full of s***.

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Name: D***** Q*******
Date: 2023-05-15 13:57:51
Rating: 1
Comment: Car was not maintained well…low air on tires, gas door would not open.When called they roadside assistance girl did not know what to doAlso second car given was not cleaned at all

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Name: D******* G****
Date: 2023-05-10 13:34:56
Rating: 5
Comment: I have been renting from this place for several years never a problem, always satisfied and taken care of great experience I am most definitely a returning customer and will continue to return. Thank you. Have a wonderful day.

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Name: K**** M******
Date: 2023-05-09 23:44:35
Rating: 1
Comment: This location was horrible from start to finish. Had to wait an hour for a car to be ready for pick up once we arrived at the location. Returned the car on a monday morning at 7am; called Wednesday to request a receipt as i hadnt seen one. See my card was charged way more than it should have been. Come to find out they claim we had the car until the Friday!!! No, i took a picture time stamped with the drop off time. Maybe cars could be ready for customers in less than an hour if the employees actually did their job and didnt take 5 days to turn cars around!! Will not be using them again

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Name: A*******
Date: 2023-04-17 22:36:59
Rating: 5
Comment: Malina the Manager at Stockton California exemplifies high standard of customer service. Her professionalism is outstanding. She’s friendly, courteous and very thorough with the use of the vehicle.

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Name: P******* I******
Date: 2023-04-06 17:53:15
Rating: 5
Comment: Counter agent Moriah was very helpful throughout the process. She kept me inform of the rental vehicle as well as explaining the return, insurance policy.

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Name: s****** m*******
Date: 2023-04-03 14:52:35
Rating: 5
Comment: I feel belong and always looking forward to meeting anybody at expertise because everyone there is awesome. Keep up the good work in helping us in times of need.

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Name: B****** G*****
Date: 2023-03-23 15:17:38
Rating: 5
Comment: They treat you with the great customer service and good quality on car service

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Name: s** l*
Date: 2023-03-10 14:02:24
Rating: 3
Comment: Customer service was ok. But the vehicle I got was dirty and smelly.

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Name: 4*******
Date: 2023-03-08 04:58:06
Rating: 1
Comment: A big fat ZERO! Don’t do business with them, they tell you one thing then do another. I needed the car until Sunday, the lady that helped me said that if I bring it by 7 am on Monday I wouldn’t be charged for an extra day. I brought the car back Sunday evening around 6, then the next day I received an invoice saying I returned it at 7:16 am Monday (the surveillance cámaras will show it was not) I called the location the next day to get the situation fixed. The person that picked up the phone was clearly confused because she called me by some other name. I explained the situation to her explained the lack of training given to employees and the lady proceeded to question me with a condescending tone, when the surveillance cámaras can attest to what I was saying. I did not appreciate the attitude, I swear these employees act like they own the company, then the lady apologized with the same attitude, she can keep her apology, we pay these peoples salaries with our business and they have the nerve to act that way.I encourage people to look elsewhere for rental’s they will rob you of your hard earned money. I will explore my options on how to proceed about this situation

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Name: J** M*****
Date: 2023-02-28 23:24:40
Rating: 5
Comment: Molina gave extraordinary service, She made me feel like a valued customer. Thank you Molina, at enterprise on auto circle.

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Name: j**** s****
Date: 2023-02-15 18:52:07
Rating: 5
Comment: Rented a car a week ago i was in. And out very happy with the experience and the car they gave me.looking forward to all my rentals this summer with enterprise for traveling on vacation

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Name: A***** G*******
Date: 2023-02-14 00:34:11
Rating: 5
Comment: Enterprise has amazing team members! They always make my renting experience enjoyable. Mario was the associate who helped me with my return and he was so nice and genuinely happy to help.

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Name: E**** A* M******
Date: 2023-02-01 10:09:13
Rating: 4
Comment: It was a little bit difficult to find the car I was looking for (had to call to 3 different Enterprise locations) but once I found it, the rest of the experience was good. Nice car, nice service, affordable prices, the best and fastest returning process. Ill definitely be back with you, when I need to. Thanks!

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Name: L****
Date: 2023-01-11 06:03:30
Rating: 4
Comment: Very nice people, professional salesman. I wasnt expecting to actually purchase a car. Thanks to these guys I was able to get one.Thanks Richard.

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Name: N****** V***
Date: 2022-12-19 14:40:30
Rating: 5
Comment: Super easy and fast service. Friendly staff. Car was clean. If ever in need of a rental car I will go here!

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Name: L*** W********
Date: 2022-12-15 16:39:16
Rating: 5
Comment: The staff at Enterprise were excellent! I was given a free upgrade and tge car was wonderful!

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Name: R R***
Date: 2022-12-15 16:17:09
Rating: 3
Comment: I have always enjoyed using this company. Until my most recent experience where I was charged $150 of my $200 deposit because the lighter was found under a seat and what I was told were some ashes found however, that was not me and I feel like I should be credited the rest of my deposit that. So far I haven’t had issues with them until now. Hopefully they’re willing to rectify the situation but I highly doubt it.

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Name: R***** B****
Date: 2022-11-02 16:21:30
Rating: 3
Comment: The car that I rented was not up to par! There were scratches on the driver side window! Horrible scratches! This was a great distraction while driving. I was not happy with the condition of the car at all! There were lots of scratches, dings and dents all over the car. When I asked for another car there was none available. The ugly condition of this car really put a damper on my trip. I was given a discount on my rental but that really didn’t make up for the poor condition of that car.The staff was very friendly. The young lady that handled the transaction was very sweet. The shuttle driver was a real gentleman. I believe that his name was Clay. . He was very personable, as well as, a good, safety conscience driver. He is really a “feather in the cap” of this establishment. Clays friendly personality and demeanor really were a great introduction and ending to my service experience with Enterprise Rent a Car at Stockton Auto Mall!

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Name: C****** W*****
Date: 2022-10-28 12:01:25
Rating: 5
Comment: This is my second time using enterprise and no problems. They got me in a car the same day I made the reservations. I wished it wasn’t so much money or I would have kept the car another week. They got me in a car asap. I didn’t have any troubles with anyone there. Thank you

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Name: P**** H*
Date: 2022-10-24 12:05:08
Rating: 5
Comment: Every time I rent a car here, they always provide excellent customer service. The process is easy and straightforward. Without a doubt my go-to for car rentals.

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Name: I******* A******
Date: 2022-10-11 16:15:38
Rating: 1
Comment: Katlyn is extremely rude and disrespectful to Veterans and their families. We will never rent a car from here again. I will be filling a complaint with the BBB. She should work in the back with a face and attitude like that.

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Name: P******* F*****
Date: 2022-09-08 15:01:55
Rating: 5
Comment: They were fast, friendly and price was compatible….but it truly was the customer service for me. I’ve been coming to them for about 4 years now for our vacation car rentals and they are always so helpful and happy to service you with a smile.

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Name: Z******* A**
Date: 2022-08-19 22:19:14
Rating: 5
Comment: Enterprise did an amazing job. Laz & Andre took care of me and answered all my questions. I truly enjoy my new vehicle and working with Enterprise. I will definitely come back to Enterprise for my next vehicle and suggest my family/friends as well to Enterprise. They even went to the store and changed my windshield wipers bc they needed to be replaced.

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Name: A** M*******
Date: 2022-08-15 16:26:08
Rating: 4
Comment: Ive been renting at this location for years, unfortunately the Customer Service has gone South, and staff preparing vehicles for rent obviously need help. Yes, everyone smiles and are nice BUT, that doesnt change Performance.

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Name: J****** A*****
Date: 2022-08-04 19:12:01
Rating: 5
Comment: Enterprise is an amazing place to rent a car. Everyone I had the pleasure to speak to is very polite and kind and they went above and beyond to help me with the vehicle I needed to rent and return. They have great deals and from now on I will return whenever I need to rent a car again. This place is highly recommended.

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Name: j*** f**
Date: 2022-06-09 14:14:12
Rating: 5
Comment: Great location. Service is fast and friendly and welcoming. Clean location. Lots of vehicle choices. Be prepared to have proof of insurance if using your own. 2 proofs of residency like utility bills. Accept debit or credit. And they offer military discount.

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Name: s******* B******
Date: 2022-06-06 14:24:44
Rating: 5
Comment: I needed car got one smelled like cigarettes 🤮 took it back they swapped it out to a new car! So much better loved the service Jose was the greatest!! Thanks to everyone for all you do!!

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Name: M**** S*****
Date: 2022-05-19 16:02:15
Rating: 5
Comment: Its rare to find such genuine customer service. Melina helped us today and was an absolute sensation. She defines customer service! Friendly, professional and well versed. An amazing start to our day! The world needs more Melinas. Thank you!

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Name: P** J******
Date: 2022-05-18 12:18:41
Rating: 5
Comment: I had to rent two vehicles for different car situations and Enterprise was so accommodating.I’m very pleased with my experience

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Name: E******** H******************
Date: 2022-05-16 15:40:25
Rating: 5
Comment: On my most recent visit, I had a very positive customer service experience. The vehicle was available on time, clean and ready to go. The only exception was that the gas tank was almost empty. Upon me mentioning this to the rep, he immediately offered to follow me to the nearest gas station and fill up the tank. That was greatly appreciated and very good customer service. When I returned the car, the check-out process smooth and streamlined. I have no complaints. Please keep up this good service.

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Name: G**** t**
Date: 2022-04-27 13:59:00
Rating: 5
Comment: Love Enterprise here in my home town. Have only used Enterprise for years now and will continue to do so when I need a rental. They make it so easy and agents are always professional and friendly. I only trust Enterprise

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Name: T******** B******
Date: 2022-04-20 23:03:06
Rating: 5
Comment: Love all the people here. Great first experience. Easy to deal with. Deposit was 200 for the car- fyi

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Name: J*** C***
Date: 2022-04-11 13:37:05
Rating: 5
Comment: Enjoyed driving a Mitsubishi sport SR and maybe Ill invest in one soon. Service was excellent especially management because I received my deposit within three days.

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Name: A**** r***
Date: 2022-02-24 17:06:25
Rating: 4
Comment: I normally dont leave reviews because I know my way of looking at things might be different than the majority. First, me leaving a four start is equivalent to someone leaving all starts. The service like always is the best in the industry, today I didnt have any issues, but in the past I have and they were met with professionalism and dealt with. To get a five 🌟 will be saying everything is perfect, and nothing came be improved. I believe this helps a five star organization continue to reach to be perfect. Ok, yes! Theyre the best give them a call today.

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Name: B****
Date: 2022-02-10 11:58:27
Rating: 1
Comment: My vehicle had service light on soon as I got it they tryed to say I busted the oil pan and their was no leaks nor was their even the plastic cover on the bottom of the car when I received it over all horrible service would definitely recommend going somewhere else

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Name: C**** D****
Date: 2022-02-09 17:02:45
Rating: 1
Comment: This place is terrible! A lot full of cars and not a single on can be rented. 5 employees with nothing to do and not a care in the world.Recommend to go to Hertz!

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Name: L*** C***
Date: 2022-02-08 05:14:42
Rating: 5
Comment: The staff was friendly and were very understanding when I needed to extend the time I needed the car rental. The car itself was clean and had a full tank of gas. Both times when I needed to visit the office when I checked out the car and dropped it off was quick.

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Name: j* M**
Date: 2021-12-22 23:21:54
Rating: 1
Comment: I rented an standard size car and when I picked up my car, the agent suggested a small SUV upgrade for a $5 dollars, I used my company discount so this agen saw that I, paying lot less, so she suggested the SUV. Then when I was drivinf I realized that the SUV consumed fuel more than a normal. Now I know why this lady agent suggestes because she saw I saved and she let me spend more on gas. what a jerk customer services.

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Name: P*** B***
Date: 2021-12-02 06:58:15
Rating: 5
Comment: Excellent service, friendly staff . My number one place to rent vehicles. I also bought my personal vehicle there at enterprise . Thank you.

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Name: P R****
Date: 2021-08-24 18:44:17
Rating: 5
Comment: I just want to say they have great customer service. Jose was awesome. I really appreciated him as my customer service rep. I rent from enterprise often and hes one of the best.

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Name: M****** B******
Date: 2021-08-18 01:04:08
Rating: 5
Comment: It was my very first time ever renting a car. They were so nice, so helpful, ready to assist me. I was there no longer than 10 minutes when I was picking up and dropping off my rental. They gave me a ride to my body shop no problem.

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Name: H****** H******
Date: 2021-07-23 22:48:56
Rating: 1
Comment: If you want to experience a terrible customer service then this location is the one. Very ignorant people especially one guy name Jose and Tim these two made this whole visit go wrong for me. I was left out with driver rare side leaked tire and rare passenger spare tire for 5 days yet they weren’t able to switch out the renal car or fix the issue instead I was receiving texts from this Jose guy to go ahead take care of the tires then he might be able to switch the rental for me. The rental maintenance is the facility’s responsibility where the vehicle is rented from not the customer.

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Name: X***** D***
Date: 2021-07-12 04:58:38
Rating: 5
Comment: They say God sends you 600,000 angels a day.I got all of mine here in Dana and her staff who got me going in 24 hours, after being stranded (work related) in Stockton for 4 days!! Worked diligently to get me onto my next jobs site!! Great staff here!!!!

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Name: H**** S******
Date: 2021-05-31 03:05:37
Rating: 5
Comment: So much better than any other car rental. Knowledgeable and very courteous staff. Definitely will go back and recommend this to others. As matter of fact I went to Stockton Auto Plaza to Enterprise where they rent and sell and bought one if their autos. So far so good, quick and easy process(the guys are helpful and pull no punches) when there are no games played Its amazing how enjoyable it can be. So a big shout out to Kevin and Trent. Thanks for going the extra distance.

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Name: J***** M******
Date: 2021-04-07 23:56:28
Rating: 3
Comment: I rented a 12 passanger van to use to drive to my brothers funeral. A few days in advance of the trip a get a message saying we are out of 12 passanger vans they dont know why their staff made my reservation (not my problem you should still honor my reservation). So i called back to figure out whats going on and another young lady actually did a really nice thing which is why the 3 stars and at least figured it out and upgraded me to a 15 passanger van. I arrive the day of the reservation and the lady was nice but told me have it back between 11 and 12 on the return date since i had waited there for a while and was only able to leave more closer to 12. Well once getting everyone in to drive to the funeral we all noticed the van was super dirty and had not been cleaned on the inside and with covid thats a concern. But the biggest issue is the day i returned it and i was almost 2 hours passed 12 so i know i would get charged the 2 hours. But the i was told to return between 11 and 12pm. I arrived at 1:55 but since the guy had to go in and get a computer he didnt start the return until 2:05 trying to charge a whole day as for him he said it needed to be back by 11:15. I did ask him to fix it as the girl did tell me between 11 and 12. So i just strongly feel that this experience is the first time i have had an issue with enterprise but there were so many issues with this one reservation that i feel their costomer service is starting to decline. I have rented for years and never had an issue or a dirty car or someone saying they can no longer honor their reservation. So hopefully they do better in the future.

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Name: C****** C**
Date: 2021-04-05 17:32:17
Rating: 1
Comment: Atrocious customer service. Have been going here for years as our primary car renting center for all of our needs, suddenly their employees and manager go against their own policies and don’t have the same customer service they used to. Probably the worst experience I’ve had thus far with Enterprise and will not be returning any longer. Too bad all other Stockton Enterprises are also lacking customer service.

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Name: T******** H*******
Date: 2021-03-31 20:55:38
Rating: 5
Comment: Our sons sales person PAULO MARELLI. He is awesome and was very helpful with helping my son buy his first new car. He was very informational and made sure my son understood everything he was signing. I recommend him!!!!!!

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Name: G****** R B**** J*
Date: 2021-03-05 19:03:17
Rating: 5
Comment: Having our second family car at the shop for repairs and needing a reliable car to take my granddaughter to school I remember Enterprise Rent-A -Car. I accessed their web site. there I found a clear detailed guide of services offered, cars available for rent. I was able to preselect and rent a car along with making an appointment to pick up the unit. I arrived at the shop meant by a helpful staff member. Within 5 minutes I was on the road. I have rented many cars over the years however I found the a car as spotless. Hand wipes were also provided in the unit, which during this time of Covid-19 I found a plus. All in all Enterprise, a job well done!

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Name: O**** F*****
Date: 2021-02-10 05:45:55
Rating: 1
Comment: I had an appt that I set up for cash because my reservation through insurance couldnt be accepted!?!??When I told them it was supposed to be through insurance all of a sudden no cars were available. And I had suddenly somehow forgotten to call and confirm an appointment I had just made the day before???

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Name: E***** J************
Date: 2021-02-02 07:26:53
Rating: 5
Comment: My son needed to rent a car for about 3 days (truck in shop). He first tried to rent from Hertz but they had no cars available. But low and behold across the lot was Enterprise. The young man that assisted us went above and beyond by letting us know that if we had a Costco membership we could get a discount and since it was late in the day he also suggested we might want to order on line through Costco for the next day... wed get a better deal. He was right! Now, he did not have to tell us this so I appreciated that very much. I definitely appreciated and was so impressed with how the young lady ththensuredast assisted that next day, ensured the car was sanitized evening leaving sanitized wipes for us! Nice touch Enterprise! We will most definitely rent from Enterprise again! Thank you

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Name: J***** A***********
Date: 2020-12-07 17:13:15
Rating: 1
Comment: I reserved a car online when I arrived to the location I was told they were completely sold out. When I asked why I was not contacted I was told they were very busy and were unable to contact me. This wasted my time, resources, and was very frustrating. I was unable to rent a car from another location and was left careless for the weekend.

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Name: C******** S V** R****
Date: 2020-12-02 15:17:39
Rating: 5
Comment: Easy. Efficient. Helpful pick up service. The representative was friendly and understanding. When we need to rent again, we will definitely be using Enterprise.

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Name: L*** V*****
Date: 2020-11-19 18:15:13
Rating: 5
Comment: I rent vehicles for my work, on a weekly basis. Sometimes two to three a week. The Enterprise team always assists me, quickly.A big shout out to Malina, she is the best ever! She gets things done. I would be lost without her. Thanks again team!!

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Name: s***** g*****
Date: 2020-10-20 17:46:59
Rating: 1
Comment: Asian lady in front was very rude. she rolled her eyes, huffed and puffed had a stern attitude because we told her to check the gas. we were told we’d have a car ready and then got told 30 minute wait.

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Name: G********** H*******
Date: 2020-09-15 07:38:04
Rating: 5
Comment: I have rented cars twice in the last few months from Enterprise in Stockton, and cannot say enough good things about my experience. The staff is friendly and the cars are comfortable and exactly what I need for the occasion.

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Name: A******* E*
Date: 2020-09-11 19:22:59
Rating: 1
Comment: PLEASE READ FOR SAFETY:We have always used this location for rentals. And they were very accommodating and helpful. However last year we went on a trip to San Diego in March and upon returning our BRAKES began to KNOCK and ROCK the van while driving down the big hill from Socal into NorCal (several miles down). It was terrifying!!! We had our two young children and my elderly mother with us. My heart dropped. WeWe thoug our brakes would give out. Many prayers were said! Thankfully we made it back safely. I rated the experience in the survey and even emailed them. No response! When returning the rental my husband relayed our experience to them to which their response was Oh. We service them every time we get a return. No sorry nothing! No concern! We have not rented from this location since!!! Please always ask if it has been inspected before you rent to ensure safety!!!

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Name: T***** C****
Date: 2020-09-09 13:46:51
Rating: 1
Comment: Went there from Hyundai with warranty work all paired by dealer and they had made me a reservation and when I got there they said that there was no cars. I really feel like it was more of Judgment of the appearance because as they was saying this I see the guy next to me walk up and get a pick up truck without a reservation and I know this because the other employee was telling him the walk up price’s. And they close in a 1hr and there’s cars coming from the back in front of my face. So I go back on Sunday to get something out of my car and drove by the enterprise and some of the cars they was pulling out talking about they were on hold for someone else. Not only that one of the employees started Yelling at me and my wife saying he can only give me a car by Tuesday and it’s Saturday morning. They are very unprofessional and very Judge mental.

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Name: T** B****
Date: 2020-09-03 22:48:18
Rating: 4
Comment: The online and phone reservation help was very good. The representatives at the store were very courteous and knew what they were doing. I was in and out in a short time with the automobile I wanted. Everything went smoothly on my trip and the turn in of the car went very smoothly also. The only thing I was a little disappointed with was that I thought that the price was a little too high. It would have been great if it had been about $100.00 lower. But, I like Enterprise and their service, so I will be coming back.

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Name: T* H*
Date: 2020-08-07 23:54:13
Rating: 1
Comment: For a company during these pressing times to push away business is astonishing.My girlfriend and I tried to rent a car from this location but was turned down for not have adequate documentation. Mind you, my license and debit card provided were valid.Anyways, we were turned away while 6 employees sat around in the office. I called the nearest Hertz location and was accepted over the phone.I dont recommend enterprise, they are a dying company and their stock shows it.Use Hertz!!!!

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Name: R***** N
Date: 2020-07-27 14:02:26
Rating: 5
Comment: I had a good experience with Enterprise. From the day that I called to make a reservation, I recognized that I like their telephone reservation system better than the other car rental companies. With Enterprise you dont have to wade through multiple menus and messages. Instead, you are connected quickly with a reservation agent. I also like that the reservation agents speak English without a strong accent. They seem to be Americans who live in this country. When I picked-up the car, everything went very smoothly and returning the car was quick and easy. I enjoyed my rental experience with Enterprise.

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Name: H** L******
Date: 2020-07-20 16:33:20
Rating: 1
Comment: The representative who checked me in was great!Although, the car was filthy dirty and was diguisting. it obvisouly didnt get cleaned or sanitized - it smelled of the previous person, sun flower seed were found all throughout the car including the dashboard.Lastly, the representative where I returned the car was rude and I had to wait for a very long time to completed the return - she kept on pushing on button throughout the dash and touchscreen deck.

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Name: R**** S******
Date: 2020-07-12 22:42:09
Rating: 5
Comment: Love renting from Enterprise better than Hertz. Always very friendly staff. Tip: be sure to have all of your needed documentation ready to go before hand and it makes the experience even quicker. I booked my reservation online and the website was very easy to navigate and use from my cell phone. Will definitely rent from them again in the future.

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Name: C**** C***
Date: 2020-07-09 16:54:18
Rating: 5
Comment: I needed a car so I rented from enterprise the next day, I rented a Ford Fusion, we loved it! We rented it for two weeks! The Enterprise representative was very helpful and sweet I had an awesome experience and I reccomend Enterprise.

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Name: D**** M***** S**
Date: 2020-07-03 17:36:14
Rating: 5
Comment: Michelle, the manager in Stockton/Holman location, was great! I came in kinda rude, having a bad morning, and she kept her cool and provided me with great service. Thank you Michelle!

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Name: J**** F******
Date: 2020-06-24 16:56:12
Rating: 5
Comment: At first I thought Im going to be Here forever. 2-3 people ahead of me, we had to wait outside. Ill be doggoned. He ask my name, I told him I missed a reservation, Customer Service went in side came out. Said come here walked me over to a car (a Malibu to be exact). Check the outside, Told me to get in start the car. Check the miles, initial here, initial here and sign here showed me my cost and said Good bye. Im like huh??? Ok. I was so juiced I forgot to ask how to get back home, cuz I caught an Uber and my phone was dead dead...🤣🤣🤣🤣🤣. Overall my experience exceeded and beyond my expectations... Ill save my story regarding me returning the car😜😜😜😜.. Just KNOW AUO CENTER DRIVE ENTERPRISE IS DOPE, FUNKY COOL, FAST, FRIENDLY, and PATIENCE trust me.. Thanks to All

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Name: G****** H******
Date: 2020-06-18 17:21:50
Rating: 5
Comment: I find Enterprise staff to always be friendly and helpful. They are happy to pick you up and drop you back. Great value and service.Honestly, I cant say enough about Enterprise Rent-A-Car. The quality of their cars and service systemwide. My recent rental from the Stockton CA Auto Mall location was again seamless from pick-up to return. My rental agreement was emailed to me before I finished adjusting the seat and mirrors. KUDOS!

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Name: V******** S****
Date: 2020-05-21 08:47:16
Rating: 5
Comment: Always a good place to rent a car from. Very nice Management and the staffs. Always good price and will work with you. Appointment or no appointments. No problem they will take care of your rental car needs.

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Name: R***** C*******
Date: 2020-05-17 01:31:56
Rating: 5
Comment: Man idk if it was because the business was down but the attention to me was 👌. They had me choose the car I wanted and was clean and ready to go. Neither the counter guy nor the people upstair were pushy unlike other locations that try to upsell almost every service. It sux to rent at airports because of all the fees but the place and people are great. Thanx

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Name: x********************
Date: 2020-03-04 14:00:12
Rating: 3
Comment: Everything was great! Car was clean and well kept. Staff was very kind at pick up and drop off. I was in and out on the day of pick up. I had no issues until I dropped off and asked for a ride home. I’ve never had an issue getting a ride home in the past. I ended up having to call for an Uber. 5 stars if they would have been able to give a ride home as they have at all other times

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Name: S***** O******
Date: 2020-01-16 14:09:16
Rating: 5
Comment: Customer service was excellent. Enterprise was able to accommodate the pick up time & date of return change. Was in and out of enterprise within minutes. Was treated with courtesy, professionalism & a smile!

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Name: v******* s******
Date: 2020-01-01 16:03:16
Rating: 5
Comment: Always very good service. We were able to get a vehicle with no notice (at almost Christmas)! We have enjoyed the reliability of Enterprise Car Rentals throughout the United States for many years, especially the store at the Auto Mall in Stockton. We have used their services for : travel, replacement transportation while our business fleet vehicles were being serviced, and have purchased two vehicles from the Enterprise Car Sales at the Stockton store. Thanks to all the staff everywhere.W.J. Shannon

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Name: S**** g******
Date: 2019-12-26 21:50:28
Rating: 1
Comment: I have had the displeasure of having a rental car from them in the past 12 months and both times were such a disappointment. Their customer service is the worst and they seem to think they can push frivolous charges on customers. I wont fall for their tactics. Make sure you check all charges before you agree to pay or you may end up paying for something you didnt have to.

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Name: G****** N*****
Date: 2019-12-12 12:42:01
Rating: 5
Comment: They were great. I got my car quickly. Got a great car. Returned it quickly and spent very little time there. Extremely friendly and competent. Great experience.

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Name: K***** A*****
Date: 2019-11-27 18:49:02
Rating: 5
Comment: I can only speak for my experience with one particular rep and his name is AJ. He has exceptional customer service and took great care of me from start to finish. Because of him I will be returning to this enterprise if I’m ever in need of a rental again. Thanks AJ!

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Name: W***** P H******
Date: 2019-11-20 18:44:25
Rating: 5
Comment: This is a full service Enterprise location. Full rental car location and a large selection of cars for sale. On the rental side, they have a great selection of cars to rent. Courteous and professional staff too. On the sales side another great selection of cars and trucks to buy. The sales team are friendly and knowledgeable.

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Name: R***** C*** S**
Date: 2019-08-25 05:51:15
Rating: 1
Comment: I highly recommend you do not use this company. They have no value for loyal customers or a desire to keep your business. Their rental requirements are outrageous and unrealistic. They will not accept cash or let you use a debit card. Hertz is a much better choice for your car rental needs. Avoid enterprise at all cost or suffer dissatisfaction. I was a customer for over eight years and now just because I moved into a senior apt. complex I no longer qualify to rent from them. Good riddance to them.

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Name: M A****
Date: 2019-08-24 17:28:59
Rating: 1
Comment: Really poor customer service. Agents knew little or nothing about Enterprise policy. We received multiple conflicting details regarding our rental and drop off terms. Having been an Enterprise customer for several years, this experience may deter me from ever renting with Enterprise again.

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Name: M**** N***
Date: 2019-08-23 15:04:58
Rating: 1
Comment: This place needs to change the policy needed for a rent a car.. wasted my time intil last minute asking me to bring all this BS that i wasnt told before hand and i dont have any ive rented a car beofre from this place different city and they never asked me for anything just ID and Insurance... WILL NEVER EVER GO HERE AGAIN nor reccomend anyone...screw this company

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Name: J**** F*****
Date: 2019-07-19 19:40:19
Rating: 5
Comment: Very friendly, nice inviting welcoming environment. Very helpful with questions. Would very much go back and recommend to everyone looking to rent a good quality car for cheap.

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Name: R***** O****
Date: 2019-07-03 00:43:55
Rating: 2
Comment: When I reserved the car, all was goodWhen I went to pick up a car,,,,, I had to ask if I had been downgraded,,,When I asked the trainee if the Nissan Sentra was better then a KIA, he saidit had more ZIP,,,,In short, I will return to rent again from Enterprise, but not to get any Nissan.Recommend trainees give as little detail about other cars they know nothing about,,,,Thank youRobert

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Name: E** L**
Date: 2019-06-29 23:12:03
Rating: 3
Comment: Update: Manager came out and was very helpful in assisting me. Was able to a least get a car to take care of business and enjoy my vacation.Very disappointed. Arrived in California on vacation I expecting to pick up my car and was told “I’m sorry, we sold out.” No courtesy call no nothing just told there was a “glitch” in their system and that I could pick up my car tomorrow. I contacted corporate office to complain but the representative transferred be to the grievance line overseas and the at rep rushed me off the phone. I normally rent at airport locations and thought it would be safe to rent from an auto mall location. Ive spent too much money with this rental car agency. Not a happy camper.

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Name: d*** b******
Date: 2019-06-20 20:25:32
Rating: 4
Comment: They have drivers that pick u up and drop u off wherever you need to go and the drivers were super nice . CINDY was great. Also Aj was friendly. Made my experience great!

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Name: A**** S******
Date: 2019-06-12 18:05:23
Rating: 5
Comment: Great and affordable cars and S.U.V.s to rent. The staff were very friendly! Im definitely gonna use them again.

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Name: L**** T***
Date: 2019-06-06 23:58:21
Rating: 1
Comment: We rented a truck for two month with our business card. We was asked to come in and have info updated. Then told we were told we cannot use a business card without my wife name on it. They used the same card for the amount of $3999.00 prior, leaving us stranded in there parklot. Unbelievable.

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Name: M*** D
Date: 2019-05-31 12:58:35
Rating: 1
Comment: My last experience was a 180 from the time before, this time the vehicle I rented, 2019 Dodge Laramie, was very clean, service was on point and pick up and drop off was great, will be using again in the near future.

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Name: M*** N******
Date: 2019-05-29 04:23:26
Rating: 5
Comment: Excellent SERVICE! Friendly staff😁 I leased a 2019 Suburban for a 2 week period,I was offered 2 days free! and 50% off for the duration! I will be back in the future!

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Name: B**** H********
Date: 2019-04-26 23:26:17
Rating: 3
Comment: The agent was great, she was very helpful and nice. My only issue is that my husband left his sun glasses in the console and I took the van back and didnt check that compartment. When I called the next day they said they couldnt find them. I guess the cleaning crew got a new pair of glasses, very disappointing!

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Name: M****** N*****
Date: 2019-04-26 14:54:23
Rating: 5
Comment: I have rented cars, SUVs with enterprise since 2003 have never had a bad experience with anyone but the last one was excellent so I decided to write this review. Malina Prieto was happy and very conversational throughout the process and walk through the vehicle. On a personal note enterprise rental rate and damaged waiver rate could be more competitive. I am willing to pay the extra for services with excellent people behind the counter such as Malina from enterprise in Stockton at auto mall circle 95212.

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Name: J**** �**** m* t** M***** M******
Date: 2019-04-09 16:01:59
Rating: 5
Comment: Great car, great service both check out and check in. We checked back in right at 4pm Sunday (closing time) and they (Molina and Alberto) were kind enough to drive us back home WITH our car load of traveling luggage and items.Hands down GREAT customer service. WE WILL BE BACK!Mg

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Name: F****** M****
Date: 2019-03-23 22:21:55
Rating: 1
Comment: My husband and I made reservations to pick up our vehicle at 6pm. We input all the information for easier check in upon arrival. We arrived at 6:00pm and as we were walking to the entrance a lady came out from behind the desk and approached the door. I thought she was going to greet us but instead she went to lock the door! We went around and told one of the employees we were there to pick up our car. She said they closed at 6pm. I informed her that I had an email that clearly stated that our appointment was at 6pm. She then said she would go inside to ask if it was possible to assist us. A lady walked out who was the one that had locked the door on us and said they were closed and their systems were now off. I showed her my email confirmation that stated 6pm she then said yes but its 6:03 and we are closed. We were in shock of the poor customer service this place provided. She then said we could come back tomorrow but I informed her that we were leaving that night. She said sorry and that was all! So upsetting why would this place provide a time and not be able to assist. Never again will I rent from this place. And I hope they contact me so I can provide the description of this ladyEdit.. found the email confirmation and added an image.

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Name: A****** T*********
Date: 2019-02-28 20:07:25
Rating: 1
Comment: Entreprise are ridiculous with these 19 dollars an hour after the time that it’s due. I will never rent from them ever again. If I get a rental by close of business on a Saturday then it should be due by close of business on a week day. So if they close at 4 Saturday I have to have it back by 4 on Monday. It should be by 6. Or keep your hours the same 7 days a week.

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Name: M***** G****** B*********
Date: 2019-02-22 19:28:45
Rating: 5
Comment: The service transportation was extremely welcoming! Had a fun conversation with the driver who picked me up. Sure was funny and have a great story! Taking vacation back in town made my life easy with the rental process. Hope to come back soon!

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Name: C******
Date: 2019-01-10 19:26:54
Rating: 5
Comment: I am totally impressed with the staff of this Enterprise. The driver who picked me up is super cool..we had great dialogue in just a few minutes! When I arrived at Enterprise I was assisted by Tim.. Hey Tim! This young man is awesome as well.. very polite professional and had me in a rental in no time! Thank u Enterprise!

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Name: S***** P*****
Date: 2018-11-23 16:16:37
Rating: 5
Comment: We rent at Enterprise quite a bit and it’s always been an easy and pleasant experience. Great prices and great service. We wouldn’t use anyone else.

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Name: B****** A**
Date: 2018-11-06 15:14:45
Rating: 4
Comment: I thought the wait was a little too long to get my car. I counted 11 employees and two customers being helped while the rest of us were told to sit and wait.Other than that, everything was great!

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Name: C**** D*****
Date: 2018-10-22 16:47:40
Rating: 3
Comment: Very Reliable cars!!...So far never had any problems..except last week I rented a car took it back 4 hours earlyer...I ended up having 2 rerent a car so i went back in But some how lost my drivers license...So they wudnt rent me another! but i just turned in the car 4 hours ago!!!!! I know its just their job 2 be careful..but Ive rented already 3xs in 2months! Plus you are the only ones I rent frm.Sorry enterprise maybe you need 2 have Your customers in your computers for future.I still need a car as of 2day ...but now im 2 fustrated 2 go back ..I have a receipt from the DMV that Im getting a new drivers license.😵

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Name: T*** H*****
Date: 2018-10-13 18:51:55
Rating: 1
Comment: Terrible, Terrible, TerribleI was told that since I was taking a 15 passenger van for 24 hours my insurance would cover the any issues rather than using the companies insurance. I come in, they take the van out back and say oh the hood has a dent that only a trained eye could see and that I should have told them it was there before I took out the van. 1st of all I am not trained in the art of rental car Dents. 🤦🏽‍♀️ So now they want me to pay for Dents that I did not do. I spent 2.5 hrs there when I rented the van and over 2hrs on the return of the van. Terrible, Terrible, Terrible

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Name: C****** G****
Date: 2018-10-10 15:54:07
Rating: 4
Comment: The rental process was so much easier and faster with their new handheld devices and no contracts to lose. Also was pleased that they were able to find me the vehicle I needed for business purposes as i needed an XL SUV. However, the only reason I did not give it 5 stars is because the windows were left very dirty from the inside. this is a safety hazard especially when you find out about it the hard way when you are driving at night. If you can just please make sure windows are thoroughly clean you will have my 5 plus stars! Keep up the good work!

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Name: D***** G***
Date: 2018-09-03 14:52:57
Rating: 2
Comment: I was going to rent in Lodi, but did not feel safe leaving my truck there so I went to Stockton. Before I did I had the person at the counter call Stockton and Stockton said that they had no cars for me. I got on line and booked a car which they did have. The person on the phone clearly lied because they did not want to be bothered. Otherwise my treatment was good. DONT LIE ABOUT AVAILABILITY OF CARS.so this is an average of 5 star service in one area and no stars for lying.

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Name: J**** H*********
Date: 2018-08-15 22:03:36
Rating: 5
Comment: Excellent Customer Service. I came in close to closing to drop off the rental and they still gave me a ride home. Thank You for being flexible and going the extra mile.

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Name: R***** S*****
Date: 2018-07-25 15:30:37
Rating: 1
Comment: Will not accommodate a Credit Card over the phone, or even when presented at another Enterprise location! Very foolish and non-customer service-oriented policy. Not using Enterprise any more! They will pick you up, but then you cannot rent a car from them! Very poor service!

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Name: J*** H********
Date: 2018-04-18 15:09:08
Rating: 5
Comment: Experience was smooth, no issues. Staff were pleasant. They could take more care in detailing and thoroughly cleaning the cars between passing them on to the next customer, but not a big, big deal.

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Name: I***** G****
Date: 2018-03-29 16:48:48
Rating: 5
Comment: Katie was so nice as she was checking in our return car. Telling us about our trip and weather. We mentioned the car has lots of driving safety features and she yes Honda cars has a great safety car. And I told her i used all of them as well. She laughed... again Katie was cool doing her job ...

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Name: S******* J******
Date: 2018-03-11 10:27:51
Rating: 5
Comment: The staff were all very friendly and knowledgeable, service was quick and efficient. I have never had a problem renting from here, I always have a pleasant experience. I rent quite often, the first time when all my information needed to be verified the wait was a little longer however they were able to get what they needed and get me on my way. I needed to extend my rental and that was effortless as well. I have yet to try the “pick me up” option, I am curious to see how that works.

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Name: C***** P*****
Date: 2018-02-07 03:54:14
Rating: 5
Comment: This place has great customer service left with a car that day very helpful very high interest rate but I never did get a gift card for recommending two other people yeah they got their cars from different Enterprise different cities but I still recommended them

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Name: J******* T*****
Date: 2018-01-23 19:57:54
Rating: 5
Comment: No matter what mike and ngoc make sure as a regular customer i am taken care of their whole team is dedicated to customer service even if they can not met the needs of every customer. I absolutely adore all of them Stockton is my store if they leave I leave and I do bring a lot of business.😉😊❤

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Name: E***** S******
Date: 2018-01-18 21:38:00
Rating: 5
Comment: Best customer service E-V-E-R!!!! Friendly & professional people.Let me start by saying I showed and my reservation was with a completely different location and for some reason the website let me reserve pickup time as the time they close up shop. I arrived (to the wrong location and a few minutes late) and the nice man let me in still and helped me out. He found my reservation and let me know I was at the wrong location, but that it was no problem and hed make sure I was taken care of. The whole process was easy and nice. They were officially closed, but while I was being helped, another customer doing a drop off was late to return and they let him in and took care of him as well. They were out of the car I reserved so they upgraded me at no extra cost! When I came to drop off my car I was greeted by another nice guy and it was another easy process.The folks at Enterprise at the Stockton Auto Mall location are the best! I will definately be taking all my rental car business there from now on. :)

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Name: L****** D******
Date: 2018-01-12 17:20:51
Rating: 5
Comment: I dont used to rent a car before but with my recent experience with Enterprise I love to do it. I never experience how easy convenient to drive a clean new car Everytime I do it. They have people in there thats ready to help what you need. Returning the car is as easy as 1 2 3 and the best part is they take you home. Those shuttle drivers makes you feel like they know you for a long time. I had a good fun experience at Enterprise and will go back there in my future car need. Excellent Job Enterprise

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Name: K**** & J****
Date: 2017-12-30 00:18:03
Rating: 5
Comment: Went in and was helped by Megan. Megan was very helpful, patient, and provided exceptional customer service. When returning my car she recognized me ask me about my trip. Knowing your customers and their needs goes a long ways and this is why I give Megan 5 stars!!!

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Name: S***** R
Date: 2017-08-15 00:13:36
Rating: 5
Comment: Great service. They picked me up where I had left my car to get fixed and took me to the Enterprise office and gave me a beautiful car to drive for a week.

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Name: N*** T*********
Date: 2016-12-03 03:08:45
Rating: 1
Comment: I am never ever going back to rent car at this location.Customer Service: 0/5Manager will be there, but doesnt care about customers. and will be wandering around as if King is patrolling its empire.This location was good when Robert was the Manager, but no longer.An Experience with some useful moral:Renting at Enterprise, Stockton Auto Mall was the worst nightmare that i ever had. I rented a car with them. I kept the car garaged while i was having it, and nobody even touched it and i didnt leave the car unattended anywhere else. I am habitual of taking care of things regardless of whose things those are. When i went to return the car, the enterprise representative came out and took a round around the car to examine it to see if the car was in good shape. He was behaving as if he was doing an investigation about a very high profile case. Then, he pointed out a spot which was 100% smooth without anything wrong to it, and started telling me, there is a dent here, which i obviously was not able to see since it was not there, and he obviously was making a false claim with which i completely disagreed. I dont know what his intention was, or what he was trying to prove to me, but i explained to him very clearly that nothing is wrong, and i also explained him that car was parked in my garage throughout rental period, but he simply ignored that, and blamed me. Luckily, i had the insurance so i was on the safe side, and there was no way that they were able to hurt me due to the insurance that i bought, but still it did give me enough trouble, and i decided the same moment i am not going to ever come back to rent at this place again.Moral:Whenever you go to rent a car, make sure to consider your safety first, and then anything else. My confidence level at renting a car was badly hurted, and since this event my trust level is 0. Stay Safe & and Drive Safe.

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Name: C****** S
Date: 2016-11-28 19:30:15
Rating: 5
Comment: I went into this office traveling from San Diego due to an issue with the brakes on my car. I can honestly say the staff was amazing😀. I was in an out and they seemed to really car for me an my two boys safety. I will definitely recommend this location.😄😄😄😁

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Name: V**** B*******
Date: 2016-06-08 15:22:40
Rating: 5
Comment: We signed up through Costco to use Enterprise which is such a great deal!When we got to the desk the morning of our trip, we were told unlimited miles only applies to neighboring states. WE WERE TRAVELING TO OKLAHOMA! . . . for our daughters graduation. I was shocked! However, the manager took care of us and charged us $15.00 a day instead of 25 cents a mile. Everything worked out beautifully, and we had a great trip!Thanks to Luigi (Manager at the Stockton, CA Auto Mall Enterprise).

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Name: C J
Date: 2016-06-02 18:50:36
Rating: 5
Comment: This is the 2nd time Ive used them in a month and both times Ive mistakenly left something important in the car upon return. The associates at enterprise did not hesitate to set my items aside and make sure they were returned to me. In he past Ive left things behind in a rental that were never returned or mistakenly came up missing. For this very reason my only rental company of choice is enterprise. Its always a good thing when you can trust the people working for the company to ensure that they are making sure your experience is memorable.

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Name: T**** M********
Date: 2016-03-30 15:56:37
Rating: 4
Comment: Rented a standard vehicle for spring break. We were pleasantly surprised how quick the process was to pick up the behicle but more than that was the vehicle we received. Chrysler 200 was our assigned car. A basic vehicle with great gas mileage, very comfortable and enjoyed driving.Dropping the vehicle off was very slow. Only two staff working on a Saturday made for a long line of people waiting. Having more staff on a drop off weekend would have made the process easier. Additionally the clerk at the counter indicated she had to look up paperwork prior to accepting the car. In a world of technology why would she need to do this? Fortunately I had my paperwork which saved her a few minutes. Strongly suggest that counter be staffed with at least three to four clerks on a Saturday.

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Name: M**** N****
Date: 2016-03-28 13:34:17
Rating: 5
Comment: I upgraded from a dodge minivan to a Lincoln navigator. The cost was pocket friendly. The drive through Highway 101 was awesome. The customer service at the Stockton office was excellent. I would highly recommend Enterprise car rental all the time.

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Name: G***** H*****
Date: 2016-01-21 21:49:25
Rating: 5
Comment: Luigi and his crew are the best, they are always helpful and courteous. I wouldnt go any where else but to see them. They are my family now.... Stockton Crew I LOVE YOU ALL!Gloria Harris

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Name: C**** R****
Date: 2015-10-27 00:28:07
Rating: 1
Comment: Spoke with Robert who put me on hold for 25 minutes (screen shot proof) and came back to me and told me he was busy so he took my number and told me hed call me back in 10 minutes. Almost 2 hour later, I called back and he basically forgot to call me back and said he had no cars left.I told him I NEEDED to pick up my diabetic medication because I just moved from Florida. Lack of compassion, customer service, and help. He was supposed to pick me up at 10 and never showed. I am appalled at the way this enterprise is run.

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Name: S**** D* M****
Date: 2015-10-18 13:59:37
Rating: 5
Comment: I have rented several cars from them. Excellent service. Honest and polite personnel. Cars were always reliable and the fees were good. No hidden fees. They picked me up and dropped me off on time. I will continue to use this site for rentals.

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Name: M***** P*****
Date: 2015-09-07 17:44:14
Rating: 5
Comment: I always have a five star time at Enterprise Auto Center in Stockton, Ca. Its like going to Cheers where everyone knows my name. Even the car washers. They are efficient, courteous and always go the extra mile for me. Once, I mentioned to Ashley that the summer daily rates were really high. She asked me if Id thought about getting a corporate account, since I rent the cars to attend business meetings in the bay area. Within 48 hours she notified me that my corporate account was approved. As a matter of fact I have a car right now on the Weekend Special.

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Name: R*** H*******
Date: 2014-11-25 16:26:38
Rating: 5
Comment: All went well. My experience with Enterprise Rent-A-Car was a plesant experience with their office staff and the check out process. The car was fairly new and well kept up. I will return to rent a car from them again. Thank you.