Enterprise Rent-A-Car

Address: 3813 Peck Rd, El Monte, CA 91732, United States
Phone: +1 626-575-6100
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,

Category: Car rental agency, Van rental agency
Rating: 3.9
Site: https://enterprise.com/en/car-rental-locations/us/ca/el-monte-3256.html?mcid=yext:245709


Name: G*****
Date: 2021-06-28 17:54:37
Rating: 5
Comment: Employee was kind and helpful. I had no problems whatsoever and car was nice, clean and ready when I arrived.
Name: J**** D*********
Date: 2021-05-11 22:50:09
Rating: 1
Comment: Horrible customer service, appointment was for 8 am and no one showed up until 8:15. The vehicle wasnt even ready.
Name: D*** E****
Date: 2021-05-08 15:49:16
Rating: 5
Comment: On LAX had other car sold out. Enterprise found us a car at a great price
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Name: A******* R*****
Date: 2021-05-01 15:54:24
Rating: 1
Comment: SINCE THEY STOLEN ME, I HOLD IT FOR 48 HOURS AND THEY CHARGED ME FOR 3 DAYS BECAUSE I HAD TO SIGN ANOTHER CONTRACT AND PAY MORE AS THEY WANT TO STEAL ENTERPRISE RENT A CAR
Name: J**** R**********
Date: 2019-12-12 18:05:58
Rating: 1
Comment: Worst customer service ever!!!by the worker name AngelI got a bad car he’s been playing games with me15 turn into 2:45minutes
Name: B***** T*****
Date: 2019-12-03 18:12:55
Rating: 3
Comment: So the employees were nice and courteous. The car provided was good. My suggestion for anyone is to make sure you get their insurance because i got hit and had to pay my deductible eventho it wasnt my fault. Yes it will get reimbursed but i have to wait. You never know whats going to happen so pay the extra insurance with enterprise
Name: C****** R*****
Date: 2019-11-04 20:32:49
Rating: 5
Comment: A man named Richard was very helpful it was my first time here and I will surely return.
Name: R****** L***
Date: 2019-04-23 00:27:40
Rating: 5
Comment: My second time here was given extremely good service...
Name: F******** V*******
Date: 2019-03-19 22:49:20
Rating: 1
Comment: Worst customer service EVER! They charge your card without permission.
Name: C******** M***
Date: 2019-03-19 20:59:10
Rating: 1
Comment: Horrible service, running peoples cards without authorization. Dont know who trained these people.
Name: v***** o****
Date: 2019-01-14 14:14:32
Rating: 5
Comment: Fast, great service and good choice of cars.
Name: D**** G********
Date: 2019-01-08 19:11:14
Rating: 5
Comment: Services are good. Staff are friendly.
Name: j***** G******
Date: 2019-01-01 10:56:41
Rating: 5
Comment: Easy to rent ill go back
Name: S****** M*****
Date: 2018-11-22 14:27:43
Rating: 5
Comment: The staff was so nice and helpful. Will definitely rent from this location again.
Name: D**** C*********
Date: 2018-10-04 05:09:44
Rating: 5
Comment: Loved my experience here, great helpful staff
Name: V***** M*****
Date: 2018-10-04 04:01:30
Rating: 5
Comment: Very pleased with their service and willingness to go the extra mile to help me.
Name: D**** C*********
Date: 2018-09-29 04:37:56
Rating: 5
Comment: Always great amount of professionalism at the Enterprise Peck Road/Ramona location.
Name: J**** A******
Date: 2018-09-29 02:44:46
Rating: 5
Comment: Great customer service.
Name: S***** P*****
Date: 2018-08-24 21:16:56
Rating: 5
Comment: Great service. They have to put up with a lot! So the fact that they can keep a smile on their face says and means alot!!
Name: S*** P****
Date: 2018-07-20 21:02:46
Rating: 1
Comment: Manger is so rude. Enterprise is horrible here. Gave a trashy car and so much dirt and very old. Rolled there eyes at us.
Name: K*** V*********
Date: 2018-05-25 16:35:38
Rating: 5
Comment: Excellent and fresh place to make purchases
Name: C***** G*******
Date: 2017-10-27 16:44:22
Rating: 5
Comment: Excellent service! Staff was great and friendly. They upgraded my rental to a bigger car with the same rate for a small car. They had run out small cars so they told me that they were going to upgrade to a bigger car and they did! Great prices and excellent service. Recommend it.
Name: J**** B*****
Date: 2017-07-16 05:14:17
Rating: 5
Comment: The staff were all so friendly. Thank you!
Name: m************
Date: 2017-06-17 18:01:58
Rating: 3
Comment: Small n very busy place pick up services available very nice
Name: O****** G*****
Date: 2017-04-15 06:25:10
Rating: 5
Comment: Excellent service..Good car.Reasonable price..ILL come back again...
Name: T D
Date: 2017-04-05 15:20:46
Rating: 5
Comment: Staff is a bit rushed at times since its a smaller office but they do help you and are very polite.
Name: M** X**
Date: 2017-01-26 00:42:07
Rating: 2
Comment: Just save yourself the time and nightmare and rent from another branch. I have used enterprise and enterprise only for years because of their exceptional service, but this is possibly the worst managed branch. They wont notify you they are short on cars until you get there and wait because one rep is serving 3 people at once. Then theyll tell you in person they are sorry but even though THEY CONFIRMED YOUR RESERVATION, they dont have your car. They arent even able to tell you an approximate of how long the wait is. Her exact words were you might not be able to pick up today at this location because we close at 6. So why did you guys confirm my booking? Just to leave me in the dark? This interaction probably will drive me away from enterprise for good
Name: I*** B*******
Date: 2016-12-04 16:20:01
Rating: 5
Comment: Customer service is just fabulous....the representatives are very courteous and attentive to your needs. I recommend doing business with them! They are a hassle free environment !
Name: I*** D*****
Date: 2016-10-21 04:14:46
Rating: 5
Comment: The office i rented at has limited hours. Its a remote location. They allowed me to drop it off at a sister location closer to home and gave me a ride home. Rosemead and El Monte offices are awesome..
Name: M******* L V*****
Date: 2016-10-13 17:48:10
Rating: 5
Comment: My second visit always on time and courteous. very helpful and if any problem comes very helpful to clear up any issues.awesome people!!!
Name: J***** W***
Date: 2016-07-10 23:36:01
Rating: 3
Comment: Staff was generally courteous. The car I rented unfortunately had some scratches and a small dent when I brought it back (not sure how it got there, mustve happened when I had the car parked). In any case, since I used my Visa card they usually will provide insurance for you (make sure you decline the insurance that Enterprise offers you in order to take advantage of this benefit). However, when they statement came in for the repairs they actually tried to charge for repairs that were not previously reported on the statement I received from them when we inspected the car upon return. In the end, Visa covered all the damages but its kinda sketchy that they added on all those repairs that were not documented beforehand. This is probably how they get all their cars repaired -- by waiting until there is one thing significant enough to repair and that having all the other minor damages repaired as well and dropping the bill on you.
Name: T****** G********
Date: 2016-05-30 06:31:04
Rating: 1
Comment: Because of enterprise i cant pass any of my classes. Enterprise is closed for memorial day and doesnt want to let me get my back pack from the trunk that i left there when my family rented the car for the weekend and now they dont want to let me have until after memorial day.
Name: B****** J********
Date: 2016-05-14 03:00:28
Rating: 1
Comment: Poorest customer service ever seen.
Name: G***** M*********
Date: 2016-03-03 23:26:48
Rating: 5
Comment: To the people that could be looking to rent a car, now or in the future. Sincerely I would recommend Enterprise Rent A Car. On 3813 Peck Road El Monte Ca.They have the best team of employees.Whom they would treat you with lots of respect, very courteous.Very simple.The best customer service you could dream for.Thank you very muchKeep up the great job you always do.SincerelyGloria Montelongo
Name: C*** B****
Date: 2016-01-08 05:21:06
Rating: 4
Comment: I had a brand new BMW for this rental. Amazing ride. Will request this one again. The employees are usually very nice and polite. The one thing I can say that was a little upsetting was I wasnt told at check-out that they were only taking credit cards at check-in. I had put aside cash for this and had to use debit card and run to bank to deposit money. Lease be upfront with patrons.
Name: S***** L******
Date: 2015-12-09 13:04:39
Rating: 5
Comment: Service couln`t be better. Had reason to extend my rental and the customer service on the phone was first class.
Name: v******* g*******
Date: 2015-11-11 06:58:04
Rating: 5
Comment: Stephanie is the best! Outstanding customer service, she knows how to take care of customers! Just awesome! Love this place!
Name: J******** H********
Date: 2015-10-29 16:09:17
Rating: 5
Comment: Great customer service by Stephanie. I booked a rental car on a weekend special not realizing it had a mileage limit of 400. She took care of me and my family for the weekend.Thank you Stephanie you were great and the driver who took me home was very polite, talkative and super nice.
Name: S**** C***
Date: 2015-06-22 16:27:35
Rating: 5
Comment: Staffs are helpful and fun!!(especially Daniel) (Definitely recommend) :)
Name: M*** C*****
Date: 2015-02-12 02:05:29
Rating: 5
Comment: Staff at this property are professional and excellent in doing the best for customer, especially Desiree who greeted me instantly when my right foot step in the building. A very pleasant and welcoming-feel attitude.
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