Enterprise Rent-A-Car

Category: Car rental agency, Van rental agency
Address: 13292 Brookhurst St, Garden Grove, CA 92843, United States
Phone: +1 714-539-1161
Worktime:
DayTime
Monday8 AM–6 PM
Tuesday8 AM–6 PM
Wednesday8 AM–6 PM
Thursday8 AM–6 PM
Friday8 AM–6 PM
Saturday9 AM–1 PM
SundayClosed

Site: https://enterprise.com/en/car-rental-locations/us/ca/garden-grove-3236.html?mcid=yext:245709
Rating: 4.3
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,



Name: N*** P******
Date: 2024-06-26 21:20:48
Rating: 5
Comment: Great company with superior customer service. I got the truck I needed on time and it was a smooth rental experience.
Name: M****** P***
Date: 2024-06-26 15:16:07
Rating: 5
Comment: Really helpful people and they will go above and beyond to set you up as Ive rented with them four times now in the last couple years for long trips. Always quick to help even though theyre really busy - lots of people renting from here due to the good deals and great service.
Name: S***** R*** R***
Date: 2024-06-03 04:09:49
Rating: 5
Comment: Hello everyone, when you want to rent a car you can go with all confidence, they are excellent people, all very friendly people, all very good service, they give the best of their effort so that customers leave very happy and satisfied without hesitation, I recommend them, they explain all your questions, thank you very much for your work.
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Name: S***** M****
Date: 2024-05-29 15:43:49
Rating: 5
Comment: The office on Brookhurst was awesome! She took her time,made us feel really happy with our choice and even gave me a free upgrade due to my veterans status. Definitely recommend for rental needs. Great variety too.
Name: S****** S*****
Date: 2024-05-10 12:02:04
Rating: 5
Comment: Jordan, the manager in training was excellent to work with. She was responsive and managed our specific needs for transportation. Our pick up and drop off driver was also very professional and kind. The whole staff worked as a great team. We will be using Enterprise for future business.
Name: C******** �****** A******
Date: 2024-04-21 17:33:00
Rating: 5
Comment: Good service and easy return.
Name: E*** F******
Date: 2024-04-15 17:03:01
Rating: 5
Comment: They are always there to help. Good prices.
Name: M****** A***
Date: 2024-04-10 01:59:22
Rating: 5
Comment: Very kind staff
Name: N***** L*
Date: 2024-04-03 21:22:34
Rating: 4
Comment: Good customer service
Name: B*****
Date: 2024-04-01 02:45:24
Rating: 5
Comment: Great location always busy but always quick and easy. Valerie is awesome, nice, thorough the works! The entire staff is great & I’ve rented a corporate car from them for over a year now. Even rented there through my insurance & it was painless. Brittany, Jessica, Christine & more. Thanks all. See you soon!
Name: S**** C
Date: 2024-03-28 15:31:03
Rating: 5
Comment: Always a pleasure to rent from here. Service is great. Thank you.
Name: R***** A******
Date: 2024-03-28 06:37:53
Rating: 5
Comment: Very nice and helpful staff. Clean rental.
Name: E** H*****
Date: 2024-03-26 02:30:42
Rating: 5
Comment: Enterprise car rental in Garden Grove on Brookhurst street has the best employees! Welcoming and Friendly especially Jordin . Top of the line employee.
Name: n*** t***
Date: 2024-03-25 15:14:05
Rating: 5
Comment: I have already had a couple of good experiences with enterprise but this trip finalized my decision to only rent through them.I had made an appointment to pick up a rental from ACE and when I gave them the address of my sons where Id be staying the guy got short and said Id have to pay a thousand dollar deposit and when I tried asking him why he rudely walked away. Mind you that was after an hour of waiting.I drove to enterprise and was given an amazing price on a rental for the week. no extra huge deposit!I ended up needing to extend and then I dropped the car off early because of some person things going on and when I dropped it off Chloe not only made it super fast and easy, she showed me such sweet compassion and sympathy for my situation. Well above being simply courteous.cant wait to come back and rent from this location again!
Name: D**** J******
Date: 2024-03-11 15:08:05
Rating: 5
Comment: Jordan was very good. Very professional service, courteousThank you!!
Name: J***** T*****
Date: 2024-01-31 13:24:41
Rating: 5
Comment: Rental experience is so easy and flawless. Love the staff. Service with a smile always.
Name: m**** s******
Date: 2024-01-07 02:08:16
Rating: 5
Comment: Good service and friendly people
Name: C**** R
Date: 2024-01-03 00:26:25
Rating: 5
Comment: I booked a car through Priceline which is very easy. I called to confirm that the vehicle was available and I had the pleasure of speaking to Ethan.Upon arrival, a young lady helped us check in. The process is very smooth and we loved the attention we received for the service. Would go through this location again.
Name: P**** K*******
Date: 2023-12-12 00:21:43
Rating: 5
Comment: At your Garden Grove/Brookhurst location….Jennifer, Harper and Ethan were awesome!!! I had to change cars 3 times during the 2 weeks I was doing business with you because of the size I specifically needed to fit in my garage. The second vehicle, Jennifer and Harper vacuumed and washed themselves in their business suits so I would not have to wait. Bottom line, all three team members treated me with very well and valued! All three deserve a promotion!
Name: u*** n*****
Date: 2023-11-20 14:29:18
Rating: 5
Comment: Very tentative and fast service!
Name: K***
Date: 2023-11-16 15:44:40
Rating: 5
Comment: Everyone at enterprise made my experiences picking up and returning the car smooth and easy.
Name: M****
Date: 2023-11-15 17:40:30
Rating: 5
Comment: Everyone was friendly Easy in,easy out
Name: M**** B*** & S***
Date: 2023-11-10 16:26:00
Rating: 5
Comment: I rented a car but bought a new car within days. I returned the car early & was charged for the days rented, not on the reservation. The deposit is low. Jen, Hassan & the person who gave me a courtesy ride to the dealership were wonderful. I highly recommend this place for a no hassle & professional services.
Name: R****** B*********
Date: 2023-09-18 20:11:48
Rating: 5
Comment: Very professional and great service. They are doing their best to keep the customers happy. Also fairly quick after sale service.highly recommend it
Name: J****** R*****
Date: 2023-08-16 14:23:16
Rating: 5
Comment: The manager Andy was really helpful. There was a situation with my rental and he took care of it with no problem. The rest of the staff was also friendly and helpful. I recommend renting from this location.
Name: G**** L******
Date: 2023-08-02 15:17:00
Rating: 5
Comment: I like the way people here treat customers, they are fast and precise especially Chloe and Austin. Thank you so much. Highly recommend this.
Name: P****
Date: 2023-07-01 00:26:07
Rating: 5
Comment: The best Enterprise branch in the area, regards to customer service and communication, Chloe and Chris P are super helpful and supportive
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Name: J** M******
Date: 2023-06-01 18:38:03
Rating: 5
Comment: Ive been renting from Enterprise for a few years, this last time I rented we had a little hiccup, but the people and Enterprise took care of it in a matter of hours .
Name: A***** V*******
Date: 2023-05-17 13:37:37
Rating: 4
Comment: Great customer service and great rentals parking lots. A bit tight very fast moving because there is a car wash in the middle of it. All the parking lot that is but they seem to be safe and fast pace moving but overall great place.
Name: N**** W
Date: 2023-05-01 05:54:19
Rating: 5
Comment: Very happy, great price and great service. I worked with Austin Bui and he was prompt, honest and professional.
Name: H**** M*******
Date: 2023-04-15 00:16:06
Rating: 5
Comment: Great customer service by Garrett!!
Name: J******* B******
Date: 2023-04-14 17:00:41
Rating: 5
Comment: This is the second time renting from this particular location (Brookhurst in Garden Grove) and I cant tell you how attentive and helpful the employees are. They really go above and beyond and answer all my annoying questions with a smile on their face. They really are the best there.
Name: W***** R******
Date: 2023-03-31 14:55:16
Rating: 5
Comment: Good customer service 👍
Name: F H
Date: 2023-03-16 19:24:07
Rating: 1
Comment: Avoid it at all costs. With confirmation on my hand and the family waiting, they plain and simple told me they didn’t have any cars because they were too busy. So unprofessional.
Name: M****** U****
Date: 2023-03-10 21:45:02
Rating: 5
Comment: Austin, Justin, Chris P. Made both of my rental experiences pleasent. They are attentive and high energy. Will rent from them again!
Name: J** J**
Date: 2023-02-14 19:46:09
Rating: 5
Comment: I dropped my car off in the dealer for maintenance..I got picked up from enterprise staff and took me to their location ...The manager was amazing good costumer service...I got a rental within 15;minutes...Keep up the good work GUYS
Name: D***** A******
Date: 2023-01-25 15:11:45
Rating: 5
Comment: It was a great experience. Austin treated me like family. He took care of me answered all my questions. I would recommend anyone at this location enterprise go see my buddy Austin.!!!
Name: A**** Q****
Date: 2023-01-19 04:46:23
Rating: 1
Comment: Hidden fees . Too expensive
Name: T**** H*
Date: 2023-01-18 13:08:33
Rating: 5
Comment: Great experience
Name: J** H*****
Date: 2023-01-12 13:19:18
Rating: 5
Comment: Thanks to the entire staff for making my rental experience very smooth. The ride to and from the dealership was especially nice.
Name: A****** R***
Date: 2023-01-07 18:19:42
Rating: 5
Comment: Great customer service.
Name: V****** R*****
Date: 2023-01-04 22:52:17
Rating: 4
Comment: I normally rent from the Garden Grove enterprise. I find that they treat people better than others Ive done business with.
Name: E*** W*******
Date: 2022-12-23 22:52:19
Rating: 5
Comment: Austin, Julian, and Anthony are great. The team assisted me when I flew in from London at the last minute for the holidays. Thank you for being pros and giving me a great deal. Cheers!
Name: D*** L**
Date: 2022-11-30 23:34:53
Rating: 5
Comment: Very good customer service. They assisted me in getting a vehicle while mine was in the shop for almost a month. Was responsive to my calls and billed the dealer after. Great experience overall.
Name: D***** D***
Date: 2022-11-30 20:16:49
Rating: 5
Comment: Customer service was good excellent
Name: N***** R*****
Date: 2022-11-06 07:17:58
Rating: 5
Comment: Great service
Name: C**** G*****
Date: 2022-10-26 22:46:33
Rating: 5
Comment: Chris was simply amazing helping me get a vehicle . I was literally in and out in 15 minutes. I was in a hurry and they had no objection with getting me in and out. Chris and the other gentleman whos name i dont remember did a tremendous job accommodating me in a safe vehicle for me and the kiddos to head out to Legoland! Thanks guys!!!
Name: T** D*** O* T** W**** (*** H**** M*********
Date: 2022-09-21 03:32:28
Rating: 5
Comment: Excellent
Name: R****** D* H***
Date: 2022-08-29 18:35:00
Rating: 5
Comment: Fast and easy process
Name: J*** C******
Date: 2022-08-29 14:35:34
Rating: 5
Comment: I love Enterprise, they are so accommodating and fast with all of my transactions. The only issue I had this time was they billed me for gas and I returned the car with gas as it was when I rented it. Now I have to wait for Accounting 5-10 days to refund my money, which was there error, I am very upset with that. The Manager Chris told me I got the gas option, I explained to him yes, it should only be used when gas is required, not because you want me to pay for your gas. I was so upset with the answer I was given by Chris.
Name: C****** R******
Date: 2022-08-25 18:16:38
Rating: 5
Comment: It was fast. Was there for only 20mins and we were out .Great place
Name: L**** C********
Date: 2022-08-24 07:31:38
Rating: 5
Comment: I dropped off my vehicle at Caliber Collision a mile down from this location. Experience has been great thus far. I was picked up from a caliber staff member. Reservations make it easier & faster. I was helped right away as a couple other people that were there. So far, great!
Name: D*** G****
Date: 2022-08-19 00:40:34
Rating: 2
Comment: This place is a joke, because my license is not California they want a $300 deposit, who has 300 dollars to let a company borrow and then take days after return of rental to get deposit back
Name: S*****
Date: 2022-04-22 06:08:56
Rating: 5
Comment: Good customer service
Name: J******* p***
Date: 2022-04-06 13:02:20
Rating: 5
Comment: Staffs are friendly and given very much details about the processes of the car rental before I can make decision to rented.
Name: T****** C***
Date: 2022-02-21 22:00:26
Rating: 1
Comment: Do not go here.. they tricked my wife into a luxury rental at $200 a day by lying to her.. only available even though 3 other came in and rented compacts after she signed paperwork.. do not trust this place!
Name: K**** M******
Date: 2022-01-04 05:44:58
Rating: 5
Comment: We have been working with Enterprise for over 15 years in Canada…and this Anaheim location didn’t disappoint!Upgrade to a Range Rover Sport?? SURE!
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Name: S** M****
Date: 2022-01-01 20:54:33
Rating: 5
Comment: Real nice staff, no issues from start to finishThanks
Name: C*** H****
Date: 2021-10-25 18:46:12
Rating: 1
Comment: We rented a car from Enterprise here on October 19th 2021 . We used a credit card for the hold to get the rental vehicle and days later after we returned the car we had suspicious charges on our card from Richmond VA . We reported our card and private information as stolen and got new cards . Very shady to us that we never used that card until that day and we live in California and the card was used in VA .Our card was either stolen /sold or both . Very disappointing. When we use Avis our card was never stolen !
Name: G***** H********
Date: 2021-10-23 21:08:13
Rating: 5
Comment: Very friendly people, very helpful
Name: H*****
Date: 2021-07-27 17:17:50
Rating: 5
Comment: Great customer service!!! Guy showed us all the features of the car we rented and showed us how to do an after hours return!!
Name: D**** B***************
Date: 2021-07-12 05:51:59
Rating: 4
Comment: So quick and easy, got there and had my rental within 20 minutes. Thanks Byron!!
Name: B**** S******** (*** B***
Date: 2021-07-04 00:11:58
Rating: 3
Comment: Will never use this place again. Too expensive!
Name: B****** 7*
Date: 2021-05-28 21:52:16
Rating: 5
Comment: It was pleasant and professional!
Name: B G
Date: 2021-05-24 22:40:18
Rating: 1
Comment: They won’t provide a ride back never again
Name: C***** T*****
Date: 2021-05-15 16:53:24
Rating: 5
Comment: Excellent service. Nice people.😍
Name: m*********
Date: 2021-05-14 06:34:54
Rating: 2
Comment: Please make sure you go over your final bill thoroughly. There might be an accidental/intentional charge on it. Take picture of your gas gage at pick up and drop off. Their cars are not as fine as it used to be a few years ago. Although the service has improved a little bit.
Name: L** C***
Date: 2021-05-11 12:37:43
Rating: 1
Comment: I made weekly reservation with insurance company pay rate but when I got there he put down only one day rental for regular rate. The wait time was long car condition is poor no powered at all. I asked ride to nearby mechanic it took almost an hour they still didn’t have time so I asked my friend to pick me up. Very bad experience over that location
Name: D****** D****** (******
Date: 2021-03-30 16:58:11
Rating: 4
Comment: Great
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Name: W*** A
Date: 2021-03-30 01:10:05
Rating: 5
Comment: Customer service was great and quick. I was in and out the vehicle was clean!
Name: D D
Date: 2021-03-20 19:23:07
Rating: 1
Comment: They gave us a car that was damaged and getting a replacement wasnt easy. Had to do all the legwork ourselves. Customer service call center is in India but call quality sounds like theyre fromanother planet. Whole process delayed our trip by an entire day.
Name: J**** S******
Date: 2021-03-19 15:51:53
Rating: 5
Comment: Enterprise is being great experience I being renting from them for years and always have a great experience specially when they upgrade my rental without any additional fees
Name: b*****
Date: 2021-02-27 22:49:53
Rating: 4
Comment: Quick process. Less then 10 min from when I arrived to when I drove off. Only thing was the car smelled like smoke. Car was spotless though.
Name: d*** m****** w***
Date: 2021-02-09 03:09:19
Rating: 5
Comment: Great place to rent a car in and out in 5 minutes with a nice new cadi.no frills and great deals.i recommend this enterprise and byron was very efficient....u go enterprise rent a car.
Name: S***** R****
Date: 2020-12-10 05:18:54
Rating: 5
Comment: Rented a Jeep Patriot for a road trip to Oxnard they were a great help with rent a car super clean and amazing customer service.
Name: R**** A*******
Date: 2020-12-02 18:07:38
Rating: 5
Comment: Great deal and great team and great and excellent car, my kids love the car and we enjoyed the thanksgiving vocation, Special thanks to Byron the garden grove branch manager and all his team.
Name: C***** J**** A*******
Date: 2020-12-02 17:10:19
Rating: 5
Comment: The rental car was ready at my scheduled pick up time. The process was completed outside, no need to enter the office. The agent was wearing a mask the entire time and the car was clean. The return process was just as fast. Thanks Enterprise!
Name: R***** Y*
Date: 2020-11-25 16:41:28
Rating: 5
Comment: Great company! We needed an AWD large SUV to fit all of our family and bags for our road trip, and they made it happen. Nathan specifically made it happen. Would definitely rent from again. Smooth checkin and check out process.
Name: R*** V*********
Date: 2020-10-28 14:49:35
Rating: 5
Comment: I had a great experience with Enterprises Rental A Car. My representative,Nathan was friendly and personal. He explained all my options. I will be back to rent another vehicle for my next outing
Name: t***** g*****
Date: 2020-10-22 22:25:17
Rating: 5
Comment: I’m giving this office a 5 star because not only did they address my issue head on but they resolved it in a timely fashion I was surprised to be honest. I was promised a Dodge Charger the first day I went in but unfortunately they did not have nothing similar so they stuffed me in a small Chevy Malibu for a couple days when I got fed up with the ac smelling like stale smoke I wrote them a email complaining in the early am and when I woke up I had a voicemail from the team that they had my car waiting for me they picked up at San Clemente and to come pick it up at my convenience at no extra charge just a generous swap and sorry for the big misunderstanding cause some people still smoke in these vehicles even when they know they shouldn’t so it’s not their fault. 5 stars for me!
Name: T*** L
Date: 2020-10-21 19:00:40
Rating: 5
Comment: Everything went great, smooth as always. The service was great, the rental was nice and clean. Enterprise is the best place for car rentals.
Name: G***** D****
Date: 2020-10-09 17:45:12
Rating: 1
Comment: I had a horrible experience. I had a reservation to pick up a full sized car which honestly I doubted while my car is scheduled for repair. I was told the day before to hold off until the next day as the car reserved for me was no good. So I took their advice and came to my appointment the next morning only to be told they have no options that are covered by my insurance and if I dont like it I can go deal with it with my insurance. So I did and I would highly avoid enterprise and this location as they will waste your time and play games with you. Hertz is down the street from this location and way better.
Name: L**** M******
Date: 2020-09-22 15:43:18
Rating: 5
Comment: Brookhurst Enterprise has a system down for safe and fast service. They pick me up from the repair shop. The driver was very friendly. When we arrived to the office, there was a few people ahead of me but in no time they help me get into a car. I will definitely use this office again.
Name: M***** G*******
Date: 2020-09-17 18:14:47
Rating: 4
Comment: This is my second time that we are renting a car in this garden grove location. The first time was online..And this one was in person. Both services were easy and fast do.
Name: D**** A****
Date: 2020-09-12 00:39:41
Rating: 5
Comment: Best customer service ever willing to upgrade my ride with no hesitation, Im glad they handle my account.
Name: C***** T*******
Date: 2020-09-11 14:48:31
Rating: 5
Comment: Completely satisfied with the service from the time we arrived. Byron was very friendly and we loved his energy. Thank you
Name: M*** N*******
Date: 2020-09-03 02:16:12
Rating: 3
Comment: I reserved a Luxury Car and they could only get me a full size
Name: M***** E******
Date: 2020-08-26 14:33:19
Rating: 5
Comment: Great place!! when ever I need to rent a car I go to Enterprise they have great vehicles and great prices. And staff is always very nice and professional. I highly recommend Enterprise Rent-A-Car😁Martha Espinal
Name: M***** D****
Date: 2020-08-24 16:34:09
Rating: 1
Comment: I USED to rent from this place until my last experience where I was double charged on my account for my rental which put my account into an overdraft.These were processed at 2 different locations as well, not even the same location, which is sketchy to me. I only needed a car for a couple of days as I was taking a small vacation out of state and due to these fees I had to cancel the remainder of my trip due to insufficient funds. It literally ruined the entire trip and wasted me more time and money. I couldn’t even afford to put gas in the tank. Upon arrival during my return I let the associate and manager know of my issue and had I not mentioned it AGAIN I would’ve also been charged the “refueling fee” in addition they claimed they didn’t do anything and took 0 responsibility, only told me to call my bank to dispute things. I’ll be overdrafted for close to a week before I see the money that was wrongfully taken from my account and have no money in the mean time! Thanks for the theft and the inconvenience Enterprise!!
Name: j*** p
Date: 2020-08-08 13:42:03
Rating: 5
Comment: Fast and good service
Name: J*** T****
Date: 2020-07-31 03:07:13
Rating: 4
Comment: I had some car problems enterprises step up to help made it very convenient to get in and out would not hesitate to go back
Name: M***** F*************
Date: 2020-07-30 18:19:39
Rating: 5
Comment: Friendly staff, nice truck.
Name: N******* P******
Date: 2020-07-25 20:42:01
Rating: 5
Comment: Amazing, quick, easy and friendly! The car was super clean and nice. They didnt have the vehicle I originally reserved online, but they gave me a more expensive car for the same price! Then when I needed the car longer than expected they gave me a deal on the week and it was cheaper than it would have been daily. Thanks so much for making my familys trip so easy!
Name: S****
Date: 2020-07-06 19:18:51
Rating: 5
Comment: Extremely polite personnel.
Name: H P
Date: 2020-07-01 22:17:48
Rating: 2
Comment: One way rental online is 1/4 price calling on phone bookings. Why? I thought it’s same price until told by my cousin. Online could save me $180 one day.
Name: B****** N**
Date: 2020-07-01 13:24:32
Rating: 5
Comment: Love the experience I had with Enterprise. The employee was really professional and helpful.
Name: l***** �********
Date: 2020-06-29 22:04:13
Rating: 5
Comment: Lots of cars at a good price
Name: A****** C*******
Date: 2020-06-26 00:54:22
Rating: 5
Comment: I love you guys, always so helpful with me and my family. See you guys next weeknd
Name: C***** i***
Date: 2020-06-08 14:36:50
Rating: 1
Comment: Don’t rent from the Enterprise on 1225 S 7TH STPHOENIX, AZ 85034. They provide terrible communication and will tell you anything just to get you out the door. I will never go to this location again!
Name: N**** G******
Date: 2020-02-12 19:20:28
Rating: 5
Comment: I have used enterprise and their services three different times and each time has been a great experience. I’m not one to typically leave a review, but I felt it important to letting other people know of their helpful customer service.They make you feel taken care of and give you one less thing to worry about when needing to find car rental services!
Name: H*** V**
Date: 2020-02-12 00:53:03
Rating: 5
Comment: Quick and easy process to rent a car and got the car I wanted
Name: f**** v******
Date: 2020-01-08 11:52:27
Rating: 5
Comment: Good people quick sevice
Name: H****** A********
Date: 2020-01-03 06:05:50
Rating: 5
Comment: Very friendly staff. I will always rent from them if I have a choice.
Name: S****** F******
Date: 2019-11-20 16:07:59
Rating: 5
Comment: Super friendly and helpfull employees.
Name: A**** A
Date: 2019-11-15 16:58:37
Rating: 1
Comment: Don’t confirm reservations, if you don’t have the car. People make plans. Not professional. Beware, they will say car not available, when you show up for pickup. Not recommended.
Name: S*** U****
Date: 2019-10-18 03:46:13
Rating: 5
Comment: Great fast service. Employees are very helpful. Great selection of vehicles.
Name: K**** W*******
Date: 2019-10-10 17:31:50
Rating: 5
Comment: These guys are great. Came in early and even though they were not open they helped me. Very friendly and helpful. Thank you,
Name: C********** L***
Date: 2019-09-10 13:10:50
Rating: 5
Comment: This has been my 3rd time renting a car here during last 3 months. I am from Oregon and do come to California to visit family frequently. Renting a car here is simple. Make a reservation, come in, give them your drivers license and credit card, and drive your rental car out. The people who work here are very friendly and quick. I just want to get a car fast without any headache. I got that every time. Danielle and Brett are awesome. Thanks for your help.
Name: C****** G**
Date: 2019-08-14 15:49:31
Rating: 5
Comment: Its conveniently located near the 22 fwy and many car dealerships and auto repair places.
Name: L**** H***
Date: 2019-08-09 02:16:27
Rating: 5
Comment: I want to give Enterprise and James Northup 5 Stars for how they handled and helped us with our car rental. James was very professional and kind. This is the kind of service we have come to expect from Enterprise. Thank You
Name: J*** V*****
Date: 2019-08-02 16:38:07
Rating: 5
Comment: Exceptional experience!!! Danielle was very helpful and experienced, the whole rental process was a breeze...Thanks Enterprise for having such a great employee and service.
Name: K**** K*****
Date: 2019-07-24 19:45:40
Rating: 5
Comment: Very helpful. Got my AAA free day rental car on the spot when my car went out.
Name: J*** B********
Date: 2019-07-17 18:08:06
Rating: 4
Comment: Great! no problems, easy pick up and turn in. will use again.
Name: C****** H***
Date: 2019-07-11 19:00:29
Rating: 5
Comment: Awesome service very helpful
Name: R**** P*****
Date: 2019-06-30 03:11:34
Rating: 4
Comment: I had excellent experience with Enterprise. They were on top of their game and provided fantastic service
Name: P*** S***
Date: 2019-06-28 02:30:36
Rating: 4
Comment: I wish Ive found my sunglasses...
Name: Q**** D**
Date: 2019-06-28 00:22:16
Rating: 1
Comment: Dont go to this place, this is the SCAMS. Be careful when pick up your car make sure to do the video or take tons of pictures for later because when I dropped off the car they pointed out there are dents at the rocker panels. I had no idea what are they coming from or they were just there when I picked up and I didnt see, seriously no one gonna look at the bottom of the car. Im 100% sure, those dents are not from me because I just drove very close to my house and the roads are smooth and I drove very carefully, there are noway that from me and those dents are so obviously from the previous renters because the car was driven from another state.They just tried to take the money from the renters like me. I never had the issues with my rental before, I would like to say Im their loyal customer because I use their service almost 6 months this year and few months every year since 2014. And now I got this stupid claim. I would never come to their service again. I would choose Herzt next time, they have very good customer service and very RELIABLE !!!AVOID THIS PLACE!!!! Go to other places or choose different companies guys
Name: G*** M******
Date: 2019-06-23 22:59:54
Rating: 1
Comment: Just got hit with the same exact scam as others on here! This company is corrupt and has no shame. The Impala I rented looked like your typical rental car when I rented it. No major scratches or damage, the interior smelled like a rental car, and there were stains on the seats. Noting out of the ordinary, in my opinion. When I returned the car (in Garden Grove, CA location) I got Helena Hong - Manager. WATCH OUT for this one. She got on her hands and knees and found a scratch on the rocker panel under the car. Now when I rented the car, I admit, I did not get on my hands and knees and look for scratches UNDER the car. (Nor did the Enterprise agent) By the end of this fiasco, I had several people (who I dont know) confirm I was getting robbed. Even a different Enterprise employee told me he wouldnt have called the scratch out. The car has Illinois license plates with 33k miles on it, and the scratch looked like it had been there for quite a while. Ive rented plenty of cars before, and never had a preference on car rental companies. Now that I have dealt with Helena Hong (who by the way, admitted to being rewarded for finding damage) I will never rent from Enterprise again. Thanks for helping ruin Enterprises reputation Helena!All I needed was a simple rental for 2 days and its turned into filing claims/insurance company phone calls/credit card disputes. Be warned!
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Name: R**** N****
Date: 2019-06-20 04:52:25
Rating: 5
Comment: Awesome customer service, clean cars and no long wait, return with ease and no problems.
Name: D**** V****
Date: 2019-06-08 16:09:26
Rating: 5
Comment: Service fast, gave upgrade when the car I wanted wasnt available. Great service. Plan ahead come early, bring car back a little early for smoother departer, they pick you up, drop you off, my favorite part, no hassle. Friendly and professional.
Name: J**** F****
Date: 2019-05-11 08:12:57
Rating: 5
Comment: Like Enterprise rental. Nice cars fair priced
Name: C****** G*****
Date: 2019-04-17 19:32:18
Rating: 1
Comment: Wish I could rate a negative 5 stars!!!! My car was in for service and protection application. Rented a truck had to take it back right after my Dr. appt. cuz the tire pressure sensor was coming on. They then put me in another truck that had just came back in that morning. Did walk around with employee and advised the bumper was scratched. His reply was yeah, that happens. My bad to think he marked it down since he knew I mentioned it. Should have known better since he couldnt even get the milage to come up on the instrument panel. well now THEY HAVE FILED A DAMAGE CLAIM ON ME!!!!!Had it for 23.5 hrs. less than 100 miles I put on it Brought it back with more gas than when I picked it up. If you HAVE TO rent from here, use your phone to record your walk around. But best recommendation, dont rent here. They will blame you for something where THEY FAILED. I will never use Enterprise again. I THINK THEY WAIT FOR SOMEONE WHO IS RENTING, NOT PAID BY A DEALERSHIP AND THEN ****** THEM!!! Truth will prevail! Im fighting it. I will post outcome
Name: m***** c**
Date: 2019-04-16 14:58:02
Rating: 5
Comment: Thank you for ur great service w a big smile and the car rental was awesome...
Name: J**** C*****
Date: 2019-04-01 18:50:27
Rating: 5
Comment: Very kind and professional!! Always great customer service
Name: C*** C
Date: 2019-03-27 00:41:42
Rating: 5
Comment: Had a great experience. Very professional and kind workers, not afraid to joke around a little bit.
Name: G*** O******
Date: 2019-03-21 20:00:54
Rating: 5
Comment: Quick & fast, rates are great! Enterprise will pick you up and also give you a ride locally.
Name: G******** M*********
Date: 2019-03-16 03:10:09
Rating: 5
Comment: Very courtesy people and was fast even they have many people at front.
Name: C****** O*****
Date: 2019-03-07 13:51:09
Rating: 3
Comment: The customer service was great! The vehicle was terrible and very unsafe to drive.
Name: N***** N*****
Date: 2019-02-28 12:49:06
Rating: 5
Comment: The Enterprise Rent-A-Car in Garden Grove is staffed by friendly people. They go out of their way to make renting a car an easy task. Thank you Enterprise for for having a great staff to deal with . 😎😎😎
Name: S**** J******
Date: 2019-02-12 01:11:37
Rating: 1
Comment: They were not very friendly or helpful. Dont use this one.
Name: F**** L****
Date: 2019-02-03 16:49:43
Rating: 3
Comment: Car we got was dirty uncleaned
Name: K**** D***
Date: 2019-01-22 22:56:10
Rating: 4
Comment: There is no way to split the key. Its really hard to put into the Jeans pocket.
Name: M*** H*****
Date: 2019-01-01 01:15:27
Rating: 5
Comment: Great staff. In and out in 10 minutes.
Name: P*** V*****
Date: 2018-12-28 22:05:39
Rating: 5
Comment: Great customer service
Name: L*** L**
Date: 2018-12-26 23:04:30
Rating: 5
Comment: Great service at this Garden Grove Enterprise location. The employees were friendly, happy and helpful and I got the car I needed for the day!
Name: L** T********
Date: 2018-11-24 08:31:49
Rating: 5
Comment: Excellent service, and pricing... Thank you Enterprise.
Name: M****** B*********
Date: 2018-11-02 00:25:44
Rating: 5
Comment: Great service friendly
Name: T** N*****
Date: 2018-09-13 19:41:41
Rating: 5
Comment: EZ reservation onlin3. Quick service and pick up when I got there. Weekend special on cars are great if you need a vehicle to go out of town. I was in and out in less than 15 mins
Name: U*** T*****
Date: 2018-09-07 19:20:19
Rating: 1
Comment: You guys dont help me get what im looking for, i been asking for like about a week . Not cool!
Name: T**** T****
Date: 2018-08-01 05:57:31
Rating: 5
Comment: Im a regular renter at this location (Garden Grove). Ive always felt welcome, made sure my transactions are always running smooth, always been given a choice or selection of vehicle. The staff here are extremely professional, polite, and very personable. Danielle, Brett, Morgan and rest always make sure Im satisfied with my rentals and always happy to assist me when there is a problem. This location is highly recommended. If there is a particular vehicle you desire they will always accomodate you. Thank you very much-Trang Trinh
Name: D** S
Date: 2018-07-07 17:24:13
Rating: 5
Comment: We have been renting a rental car from Enterprise monthly for 4 years straight.My mother had just passed away and we needed a reliable car to transport family members. The staff was so considerate and compassionate.We had a really great deal. The staff was very friendly. We were so happy that we just kept the rental for the next 4 years!We have seen many Managers come and go at this location. However, each Manager has treated us with the utmost respect. We were so happyUnfortunately, when I returned this week to renew my monthly contract, the current Manager had to break the unfortunate news to me that the corporate office had raised the price on our monthly rental. The previous rate was perfect for our retirement budget. However, we are no longer able to afford the new increase. We will be ending our contract the end of this month. We wil be researching other company’s for a rate that fits our needs.We want to thank the staff at Garden Grove Enterprise, for taking such good care of us through these past 4 yearsThank you Garden Grove for making us feel like familySabori Family.
Name: T** M*****
Date: 2018-07-04 09:17:41
Rating: 5
Comment: Great customer service, Megan the assistant manager went the extra mile and made the car rental experience a very pleasant experience. Great Job Garden Grove CA Office!!!
Name: D**** S****
Date: 2018-04-07 20:26:54
Rating: 1
Comment: I made a reservation for a weekend special approximately 24 hours prior to pick up the computer generated a confirmation number and I thought I was ready to go but then I get a call from the Enterprise office to tell me they didnt have any cars in stock that would match the demographics of the special that I requested even though I had a confirmation number shame on Enterprise
Name: M*** N*****
Date: 2018-03-03 09:46:34
Rating: 4
Comment: Terrible customer service on phone when theyre busy. Excellent otherwise.
Name: S****** A***
Date: 2018-02-09 15:03:09
Rating: 5
Comment: Very friendly and professional..
Name: T**** T*****
Date: 2018-02-02 02:02:45
Rating: 5
Comment: I have to say it has the best customer service anywhere! Thank you for the awsome car rental! Thanks for your service! I will diffently, be back if I need another car rental!
Name: S***** S
Date: 2018-01-31 04:59:19
Rating: 4
Comment: Garden Grove enterprise is a great location. My rentals always go smooth and they are very flexible!
Name: T**** F*****
Date: 2018-01-19 22:31:32
Rating: 1
Comment: Seriously I’m super upset I dropped off my car at the dealership and I went to rent a car from them they found out that I owe money and they can’t rent me a car and they want me to prove that I️ the amount is paid something from 3 years ago! And when I️ asked the manager if she can give me a ride 7 miles away from them 10 minuets and I’ve really very important appointment she refused and said sorry it’s out of our range!!! What a beautiful service I️ got today from them Really disappointed from her and will never do business at this location and will contact my bank to see why they’re charging me $117 !!!!! UNBELIEVABLE
Name: O*** S**********
Date: 2018-01-16 02:03:02
Rating: 5
Comment: Quick, in and out, and free up grade instead of making me wait 15 minutes. Thanks Enterprise.
Name: T***** S*******
Date: 2018-01-09 16:03:51
Rating: 4
Comment: Not much to say about a car rental establishment. The staff are very friendly, honest, and helpful. The only reason for 4 not 5 stars is the limited offerings.
Name: R** E********
Date: 2017-12-19 07:49:24
Rating: 2
Comment: Customer service was not happening.had problem with car instead of putting me i a dfferent car they told me to take it to an auto shop and have someone look at.as soon as i recovered inparked the over priced piece of junk.
Name: D**** T*** L**** G****
Date: 2017-11-16 20:45:19
Rating: 5
Comment: Great service, lot of car for your choice.
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Name: K**** T****
Date: 2017-10-31 14:16:29
Rating: 3
Comment: They are ok. A little unorganized and a little confusing.
Name: G*** Y****
Date: 2017-09-24 11:18:29
Rating: 5
Comment: By far the most accommodating and economical car rental company. I always use Enterprise.
Name: p**** n*****
Date: 2017-06-30 14:21:11
Rating: 5
Comment: Excellent service, friendly staffs and professional.
Name: J**** b*****
Date: 2017-06-24 02:30:05
Rating: 2
Comment: Small rent a car location. Often packed
Name: G***** A***
Date: 2017-06-16 17:53:20
Rating: 5
Comment: Its always a pleasure going to Enterprise.The staff takes care of you have a great experience with enterprise...thanks again.
Name: m*** p****
Date: 2017-06-11 21:19:51
Rating: 3
Comment: Always got good deal most of the time
Name: A** S*******
Date: 2017-05-11 14:29:42
Rating: 5
Comment: Alwayd friendly and helpful. Great location
Name: R*** J******
Date: 2017-05-05 05:56:54
Rating: 5
Comment: The staff is always cordial and treat me really well.
Name: T*** T***
Date: 2017-04-12 00:44:42
Rating: 5
Comment: No bad experience so far. Used them many times
Name: D********* D**
Date: 2017-02-25 07:13:38
Rating: 5
Comment: The staff are very courteous and professional. They have a lot of cars to choose too.
Name: V*** S****
Date: 2017-02-15 13:55:58
Rating: 1
Comment: I have never rented a car from these folks so I cannot say whether or not they are great. What I can vouch for is persistent they are at emailing me invoices that are not mine and asking me to complete surveys and/or reviews for experiences I didnt have.
Name: M*** H****
Date: 2017-02-04 16:21:26
Rating: 4
Comment: Good service. Limited car selection.
Name: k**** k**
Date: 2017-01-31 22:32:55
Rating: 1
Comment: I rented an SUV for a weekend trip, the service at the store was fine but the condition of the vehicle and the enterprise roadside assistance completely sucks. I call for roadside assist when my when my brake fluid was leaking and the warning light was on to have the car tow. They told me they couldnt help with some sort of a odd explanation stating the condition that day I needed to call the local authorities. What was the point on purchasing the premium upgrade it insurance and roadside assistance package. First he stated assistance will be there in 60 minutes but when it didnt show I call back and was told it was not coming. The roadside assistant customer service lady seemed very agitated and didnt really want to help out. Please double check your car before leaving, my warning to you.
Name: R**** C*****
Date: 2017-01-25 19:02:08
Rating: 5
Comment: Great deals cordial stuff very knowledgeable and very friendly
Name: P** S*******
Date: 2017-01-18 15:55:59
Rating: 5
Comment: This place is great--friendly, professional associates who care about giving great service. Work with Maria, or Eric, or Denny--you will find them to be very helpful and attuned to your needs.
Name: O**** G*******
Date: 2017-01-17 13:58:33
Rating: 4
Comment: Nice person they help you with the car that you want.
Name: M****** C***
Date: 2016-12-12 17:07:46
Rating: 5
Comment: Excellent service, friendly staff, great location
Name: J** Y***
Date: 2016-12-07 01:13:35
Rating: 5
Comment: Friendly and promptly service.
Name: S O*****
Date: 2016-11-03 13:17:36
Rating: 5
Comment: I had a really good experience. The customer service was professional and hospitable. Quick service. Car was clean.
Name: B**** V***
Date: 2016-10-29 03:53:01
Rating: 5
Comment: The staff there were very nice & proffesional. I would definitely rent from them again if I ever need to get a rental.
Name: L H******
Date: 2016-10-23 20:36:19
Rating: 1
Comment: Called in 5 hours ahead of pickup time to have the car ready. Upon arrival the car class I requested was not available, and had to wait around 1 hour to clean another car. Based on my experience with this location I highly suggest choosing another company if possible otherwise another location
Name: T**** A****
Date: 2016-10-01 13:50:44
Rating: 5
Comment: Everything went smoothly. The car was clean and the rental rate was fair. I had an on-line discount coupon which also helped keep the costs down. The young man that helped me (Cho) was very pleasant to talk to and helpful with showing me the car and its systems.Enterprise will see me again on tha next rental.
Name: J**** O*******
Date: 2016-09-08 16:24:43
Rating: 5
Comment: The place was packed when I got there, but they still got me out in a reasonable time. Employees were all very friendly and knowledgeable. Great place to get a car, highly recommend it
Name: K**** J****
Date: 2016-08-31 16:56:01
Rating: 3
Comment: I enjoy renting at Enterprise they normally provide great service. This time I bought a car, and returned the car to the dealership which has an agreement with Enterprise. I was charged an extra days car rental.
Name: L****
Date: 2016-07-29 03:29:01
Rating: 5
Comment: Ryan Ott (Mgr.) and Cho Chin provided a great SUV on short notice, whichcontinues to amaze that Enterprise resources make it the 1st choice. The Hyundai Santa Fe was super clean and great to drive.Thank the entire team at the Brookhurst branch who continue to providegreat choices and vehicles that out shine the competition.
Name: I**** M*******
Date: 2016-07-13 01:52:57
Rating: 5
Comment: These guys know customer service.
Name: J*** L****
Date: 2016-07-05 05:35:35
Rating: 4
Comment: GREAT SERVICE, CLOSE BY MY HOUSE THEY PICK YOU UP IF YOU NEED TO,,
Name: W**** S*****
Date: 2016-06-29 14:15:41
Rating: 5
Comment: Love this place. Everyone is so friendly. Car is always ready to go, never have to wait. This is the only place I go to rent a car.
Name: S** V******
Date: 2016-06-20 21:00:32
Rating: 5
Comment: Good customer service. Reasonable price rate. Yes, I would go back to Enterprise if I need a rental. Location (Garden Grove).
Name: j*** r***
Date: 2016-05-25 13:33:40
Rating: 3
Comment: Good....
Name: S**** J****
Date: 2016-05-16 19:44:06
Rating: 5
Comment: Awesome place. Everyone was very friendly, and very helpful. Gave me a great rate on just what I wanted - no pressure, no hassle, no question about where I will rent my next car. A-plus service. I am a repeat customer and this Enterprise location is my go to place when I need transportation.
Name: M
Date: 2016-05-11 02:02:41
Rating: 5
Comment: Must say this is not the only the best Enterprise location I have ever been to... From the moment they gread you when you walk in till the moment walk you out to the vehicle to make sure you are happy with what you get... They absolutely go out of their way to make it not only easy but the best experience ever...
Name: M*** R******
Date: 2016-05-06 23:01:43
Rating: 1
Comment: Very rude personnel, had a reservation. No cars at site. Went to another enterprise location, had no problems there.
Name: M***** B****
Date: 2016-04-27 07:06:32
Rating: 5
Comment: The staff at this location is the most friendly, professional, and attractive group of people you will find anywhere! They are never to busy for a pick-up or drop off, last week the manager himself rolled up his sleeves and washed the car I was going to rent. They always have cookies for customers. The cars are very new and well maintained, but by far the reason I always rent at this location is the outstanding staff. Thanks to each and every one of you for the excellent service!
Name: Q**** S****
Date: 2016-04-21 21:04:34
Rating: 5
Comment: I love my local Enterprise. Theyre always friendly & ready to assist😊
Name: N***** S******
Date: 2016-04-20 18:04:09
Rating: 5
Comment: The Staff here is amazing!! They are fast worker and friendly. This is the place where you want to come and Rent-A-Car!!! Thanks!!
Name: A*** C*********
Date: 2016-03-24 13:21:22
Rating: 5
Comment: Staff is friendly, tries to accomodate all my needs . They seem to love their job and this is good to see .
Name: D*** W****
Date: 2016-03-22 12:08:40
Rating: 5
Comment: Great service, great attitude, great experience.
Name: N*** L***
Date: 2016-02-04 20:13:28
Rating: 5
Comment: Very helpful and friendly staffs. Made me feel at eased when they handle payment matter with the insurance company. Overall, great service. ^_^
Name: e******** s******
Date: 2016-01-14 15:28:18
Rating: 5
Comment: Ive never had an any issues with enterprise and Ive been going to them for years! Very nice and professional. See u again enterprise 😜
Name: S******* A*****
Date: 2016-01-14 13:55:16
Rating: 5
Comment: Thank you Evan u really helped me out of a jam..with my car just breaking downAnd the small SUV I got from uI just LOVED IT 2015 Hyundai Tucson just awesomeThank u Staff u were wonderful
Name: C*** D****
Date: 2016-01-10 01:50:02
Rating: 5
Comment: Fast and friendly service, definitely will return for all future rentals.
Name: N**** F***
Date: 2015-12-26 13:19:46
Rating: 5
Comment: I needed a rental for a vehicle service for a couple days. Matt helped me from beginning, thru the rental pick up. Very professional, courteous and accommodating. All of the guys seemed this way.Overall very good and hassle free experience.
Name: A****** M******
Date: 2015-10-14 18:04:21
Rating: 5
Comment: I have travelled and rented cars all over the united stats and all over the world I am not big on giving complements but they deserve one THE BEST!!!
Name: G**** B***
Date: 2015-10-07 22:55:12
Rating: 5
Comment: It was my first time to that office but Ryan and Jordan, they helped me what I asked for and they treated me friendly, and very good customer service. I will sure come back there if I need a rental car again.I appreciated for their help!
Name: D***** P****
Date: 2015-08-04 08:00:00
Rating: 4
Comment: Staff is friendly and very helpful. Service was quick. I need to extend my rental time and it was handled all over the phone.
Name: E*** P***
Date: 2014-09-24 23:53:26
Rating: 5
Comment: The people that worked at this enterprise is awesome. They make sure everything is taken care of and also the nicest people working in the industry. I have been renting with them for more than a month and can honestly say theres a reason Im still renting with them.
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