Enterprise Rent-A-Car

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Name: G**** L*****
Date: 2024-06-25 16:36:31
Rating: 5
Comment: Employee and manager very helpful in finding me a low mileage luxury suv. Of course it cost me substantially more but it was at least what I wanted. Now Im renting from a local office in my home town and they dont seem to be very intent on helping with that extra effort on an upcoming reservation 6/28. I typically find myself stuck with the similar to bait and switch business model.

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Name: R**** A*****
Date: 2024-06-23 12:11:13
Rating: 5
Comment: I’m always surprised at how easy the check-in process is at Enterprise at SFO, especially when you look at the long lines at the other car rental agencies there. The staff is very friendly and I always end up with a good car. I’ll keep going back to Enterprise.

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Name: S**** S*******
Date: 2024-06-21 12:20:20
Rating: 5
Comment: The folks at Enterprise at SFO Int’l were absolutely fantastic. An hour after renting the vehicle we discovered that the back tire had gone flat. It was too late in the evening to take car back so we waited until the next morning. The way they handled our situation was text book perfect. Andrew (first person we interacted with about the issue) just ran with it. He set up the next step, then that person took care of it from there. It was fantastic and we greatly appreciated their efforts. 5+ stars amd would highly recommend their entire team. Their customer service was second to none.

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Name: J** R****
Date: 2024-06-20 13:20:47
Rating: 4
Comment: I had to chase Anthony, from Enterprise, down to get my iPhone connected/working with the car, but otherwise he was thorough and helpful.

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Name: J** H***
Date: 2024-06-19 20:31:22
Rating: 5
Comment: First time in a long time that I’ve experienced exceptional service by a rental car company. Everything went as planned with zero delays. Nice job Enterprise

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Name: K*** W****
Date: 2024-06-19 13:33:47
Rating: 5
Comment: The guy when I checked the car in was so helpful - got me a cart and everything to make my life easier getting to the terminal. Enterprise employees are always the best!

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Name: W***** M******
Date: 2024-06-18 11:32:20
Rating: 5
Comment: Agent was very helpful, explaining the features of the car and linked my phone to ensure they were working properly. I am so grateful for his patience and kindness. Pickup and dropoff was easy. Will definitely be using Enterprise on future trips.

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Name: D H
Date: 2024-06-18 11:24:34
Rating: 3
Comment: I really enjoy renting a car from Enterprise. I skip the line and go right to the car area. HOWEVER, stop with the overcharging for bridge tolls. You do not need a 40% markup to administrate the toll. I believe you charge enough for the automobile rental to cover the extra fee for bridge tolls.

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Name: C****** L*******
Date: 2024-06-17 17:58:30
Rating: 5
Comment: It was awesome as always. I appreciate how easy and more productive your teams make my life.Youre appreciated,Charles

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Name: K****** M********
Date: 2024-06-12 14:58:48
Rating: 5
Comment: San Francisco Airport location - checked in online ahead of time and got to skip the line at the airport. Very pleased with quality of van we rented. Attendant at Enterprise was so nice and friendly. Will definitely recommend.

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Name: P** R***
Date: 2024-06-12 11:24:16
Rating: 5
Comment: Quick service..very friendly people..wanting to help in anyway..when picking up and when dropping off!! Felt genuine!! How odd nowadays!! Really added a pleasentry to our trip!

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Name: S*****
Date: 2024-06-12 11:00:35
Rating: 5
Comment: Easy. Pickup required minimal effort. Of course, you have to go through the documentation process. They have a nice insurance setup. There are not many issues to worry about when you are attempting to travel with the vehicle. Just be sure to record the inspection of the vehicle before you take it off the lot. Human error is a high risk as minor damage can be missed from a previous driver and become your responsibility when noticed by another inspector. Drop-off is easy as hell. Literally take the car back and walk away, lol. Will be using them again and again. 👍

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Name: C**** W***
Date: 2024-06-10 14:44:27
Rating: 5
Comment: The first car we rented at SFO turned out to have a bad tire that lost air during our trip to Oregon. The car had no spare, so Enterprise arranged for a replacement. The representative on the phone was very concerned about me safely driving the car to the Enterprise office, but the leak was a slow one and the office was close. The replacement car was better than the original. The small office in a car dealership didnt have time to clean the car, but it was clean enough. I took it with a 3/4 full tank, although the revised agreement said the car was full. The rental office had issues changing over the rental agreement to the new car, but worked hard to get it done overnight after I took possession of the new car. When returned the second car to SFO, there was no problem and the agent even adjusted the return to show a full tank (it was at about the same level as I received it). We were very pleased with the service provided by all the Enterprise representatives and the company treated us very well.

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Name: I**** G******
Date: 2024-06-10 11:13:53
Rating: 5
Comment: Good car and a good service. Rami was fantastic when we dropped off the car!

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Name: R***** A***
Date: 2024-06-09 15:39:47
Rating: 5
Comment: Nice clean car. Friendly service. Very convenient and good value.

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Name: R**** L*****
Date: 2024-06-07 13:06:12
Rating: 5
Comment: Once again, excellent customer service renting a car from Enterprise. Thanks for a smooth transaction for a one way rental, a great car (audi SUV) & an easy return at SJO.

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Name: W**** L****
Date: 2024-06-06 13:07:08
Rating: 5
Comment: We rented a Nissan Rogue SUV for four adults and a baby. The vehicle was great - low mileage, clean, roomy enough and comfy. We did have to install the car seat ourselves (for liability reasons, apparently). We had checked in a few hours beforehand to avoid having to go to the reservation desk, but still had to wait a while for staff to get to us, finalize paperwork and show us the vehicle. All told, however, the rental process was smooth enough with minimal pain.

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Name: A**** M********
Date: 2024-06-03 15:55:22
Rating: 5
Comment: Everyone that I encountered the day of my rental was very pleasant and helpful. The car was very nice and clean.

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Name: G***
Date: 2024-06-03 13:26:54
Rating: 5
Comment: My family and I recently rented from Enterprise at SFO. When we arrived at the rental car garage after a long day in the air I was very worried to see dozens on people in line and camped out on the floor in the facility. I pessimistically walked to the Enterprise counter where there was a sign directing me straight to the garage for assistance. When we arrived at the garage I was happy to see only one customer in front of me and the agent quickly assisted with our needs and we were on our way. Checking in online before arriving saved time and hassle. Id probably still be in line had I chosen a different company to rent from.

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Name: D** P****
Date: 2024-06-03 13:24:00
Rating: 5
Comment: They made it easy and quick to pick up my car and drop it off. The car was full of fuel and clean inside and outside.

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Name: D** F****
Date: 2024-06-03 12:37:54
Rating: 1
Comment: First time using Enterprise for work and was very disappointed. The pickup area was very backed up when I went to pick up my car then the car I was provided smelled like cigarette smoke.

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Name: J*** L***
Date: 2024-05-31 15:12:16
Rating: 5
Comment: Great experience with renting a vehicle. It was easy, clean, and safe. The vehicle was returned without any issue or hassle. Would absolutely recommend renting from them.

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Name: S**** S*******
Date: 2024-05-31 12:51:45
Rating: 5
Comment: Renting was a breeze, once I was able to navigate my way through San Francisco International Airport. I dont recommend the airport but Enterprise is certainly the way to go if you need a rental car there. I was given the choice between a couple different cars and the car I chose was extremely clean and performed flawlessly. I couldnt be happier with car or process of rental and return.

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Name: C**** H***
Date: 2024-05-30 12:39:45
Rating: 3
Comment: Enterprise is a good company. The employees are accommodating, respectful, and pleasant.However, we had a stressful rental this last time.We rented a premium luxury SUV at San Francisco airport. The SUV they gave us was without our knowledge a plug in hybrid.We started getting a message on the screen “You must recharge immediately!”My husband and I have never driven an electric vehicle or know anything about types of chargers or where to find them.When we called roadside assistance they told us we had to go to the closest airport which was an hour away and exchange the vehicle. They said it must be charged! We had to forgo our plans for the day and spend several hours looking for a compatible charger and sitting in a random parking lot charging on what was a very slow charger. We would have been there hours more.After trial and error, I finally figured out how to connect directly to the SFO office (not at all clear during the prompts). I was told that we didn’t have to charge it, but rather put it in hybrid mode on which it was not.We still were nervous for a couple more days not being confident which Enterprise employee was correct. Hoping it was the latter.They need to take a couple minutes to familiarize their customers with the vehicles. That was essential information!Maybe the young lady, who was very nice by the way, didn’t know herself?I don’t fault her as much as the branch policy.

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Name: O**** V*******
Date: 2024-05-29 14:03:21
Rating: 5
Comment: My vehicle was ready for pick up at the agreed time, it was in very good condition, and the staff was very helpful and quick to get you out on the road. Overall happy with the service!

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Name: J**** M******
Date: 2024-05-29 13:29:09
Rating: 5
Comment: Pleasant experience overall: the car was nice and clean, picking up and dropping off the car was quick and stress-free, there were no hidden fees, and Masaad the agent with whom we dropped the car off was exceptionally friendly. I will choose Enterprise again.

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Name: P*** N*****
Date: 2024-05-29 13:04:42
Rating: 5
Comment: We had an efficient, economical experience renting from Enterprise at SFO. Will definitely use them again. Lines for other services were LONG! We had no wait, picked the car we liked best and drove away. Definitely will use Enterprise next time as well!! Rami and others gave us superb service.

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Name: K*** U*******
Date: 2024-05-28 23:17:28
Rating: 5
Comment: Every aspect of the rental was easy and each person I encountered was fantastic. Thanks for making the experience an enjoyable one!

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Name: C****** L********
Date: 2024-05-28 19:26:58
Rating: 5
Comment: The agent at SFO was terrific! He ensured everything was good to go and gave us an excellent experience.

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Name: F**** A******
Date: 2024-05-28 12:58:01
Rating: 5
Comment: I like Enterprise because theyre quick and efficient, they let you choose your car and theyre always nice.

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Name: J*** S********
Date: 2024-05-27 22:25:08
Rating: 5
Comment: Employees were empowered to make decisions on needed changes. Very fast check-in and return. Car selection was pretty good.

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Name: C******** R***
Date: 2024-05-27 21:46:52
Rating: 5
Comment: Im a long time Enterprise Rent-A-Car customer. I somtimes need a car locally and renting in my own city is easy, convenient and affordable. Recently we visited both San Francisco and Portland, OR, and rented cars from Enterprise to get around the area. The service at the airports was quick and efficient, the cars we rented were clean, new and got good gas mileage. We couldnt have been happier with our car rental experience.

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Name: C********** C*****
Date: 2024-05-27 18:40:47
Rating: 5
Comment: Things ran really smoothly! The car was great (Toyota Camry), the pick-up went smoothly, and the return was great! Andrew, the car receiver, did a wonderful job of getting us on our way quickly -- thanks a million, Andrew!

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Name: C****** L******
Date: 2024-05-27 16:12:22
Rating: 5
Comment: A car is a car, but not all companies make renting one easy and pleasant. Enterprise consistently has the very best customer experience.

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Name: S***** P********
Date: 2024-05-27 15:16:27
Rating: 5
Comment: The pick up and drop off of the mini-van at SFO was soooo easy! Everyone was so helpful and pleasant, especially Gabriel who handled my return. I will defininelty be using Enterprise again!

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Name: C******** H*********
Date: 2024-05-23 20:05:34
Rating: 5
Comment: San Francisco Enterprise rocks! If you want a quick check in and want to be in your car less than 15 minutes, choose Enterprise at SFO. You just check in the night before with your credit card and drivers license and then when you land, walk to the garage, show them your ID, and they promptly show you your car. Brilliant. In and out in less than 10 minutes.

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Name: M*** E*******
Date: 2024-05-22 12:55:20
Rating: 5
Comment: I have been a road warrior for nearly thirty years and used primarily Avis and Hertz prior to the pandemic. Over the past couple of years I switched to using Enterprise and have been very very impressed with the quality of service, speed with which I move through the pickup and drop off process, and the overall feeling when dealing with them that they truly want my business. I regret not moving to Enterprise much earlier in my career.

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Name: T**** D*****
Date: 2024-05-22 00:30:57
Rating: 5
Comment: The car rental process was quick and easy. The staff was friendly and extremely competent, answering all questions we had.

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Name: M***** G******
Date: 2024-05-21 14:25:08
Rating: 4
Comment: Good place to rent a car but they need to bring the deposit down. $400 is pretty pricey for a deposit. Other places its $200

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Name: J** S***
Date: 2024-05-21 12:36:39
Rating: 5
Comment: The gentleman that guided us to our car at SFO was terrific. Enough to create brand loyalty. Thank you.

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Name: K G
Date: 2024-05-21 03:17:32
Rating: 5
Comment: This place is the best! Easy to book online, reminders about upcoming reservation, option to do an online check in/enter info. to speed up the process when I arrived & friendly, efficient staff!Took the Air Tran to the car rental stop after landing & went straight downstairs to the cars. Because I checked in online, I was greeted immediately & led straight to my car. Booked an economy & that’s exactly what I got! Perfect car for my trip to the redwoods.Drop off was quick & easy too! Just followed the signs for car rental return/Enterprise, pulled up behind the line of cars, was immediately greeted by an employee who had me on my way in minutes. 390 mp tank was amazing & the car was CLEAN!

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Name: L**** S*******
Date: 2024-05-19 05:31:13
Rating: 5
Comment: Our experience could not have been easier or more efficient. Our pick up was extremely fast with no waiting in line. Our drop off was equally as wonderful! I will definitely use Enterprise in the future as my rental car choice!

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Name: S**** A*****
Date: 2024-05-15 05:03:07
Rating: 5
Comment: Flew into San Francisco and picked up a vehicle very easily at Enterprise. In and out in under 5 minutes. Amazing!Then on returning the vehicle, Derek made the process quick, professional, and he was friendly also. Thank you for great service and not wasting any time Derek!

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Name: P**** D***
Date: 2024-05-15 00:34:03
Rating: 4
Comment: The little Mazda SUV was OK. All the fancy technical stuff took a little getting used to but seem to work OK. Once I got to the valley where the weather was hotter, I discovered the air conditioner was not working correctly. The passenger side had some cold air, but no cold air for the driver side. it was miserable to ride in during the day when it was hot. By the time I got back to San Francisco, the temperatures were cooler and it was bearable. I also discovered an interesting thing, but it probably is just an issue with the car in general: I had opened all the windows to cool off inside of the car after it being parked. As I got onto the freeway, I closed the front windows and then there was a horrendous, buffeting, shaking, and howling noise that disappeared once I closed the rear windows. I have never had that happen in another car, but it’s probably just a design thing that is unexplainable.

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Name: P****** A********
Date: 2024-05-13 15:59:52
Rating: 1
Comment: Not A California HighI jumped in my rental car selection, an Audie Q7, a little pricy even for San Francisco, and I plugged in my destination. The car was chilly inside. That’s normal, I thought, it’s a rather brisk day in May. I drove out of the city, North on I 5. About an hour later I stopped for a bite to eat. Back in Cali means an obligatory visit at my favorite burger joint! I parked in the warm sunshine. 20 minutes later and now well pleased with my In N Out” burger respite I hopped back in my sporty SUV. Only this time the car was nice and toasty warm from the California sunshine. But something was wrong. The car smelled awful. I knew the smell. No, not cigarettes, not cigars either. The car reeked of marijuana. It was awful. Hey, I get it, but do you have to get high in someone else’s property? It’s an Audi Q7. Well, no time to turn back and change cars. I had an important meeting that afternoon. But oh my God, it was so unpleasant. It then occurred to me; this unfortunate incident may be a massive side effect of absurd public policy laws involving the use of recreational drugs in California. And if that’s true, isn’t that sad? So, I’m not California dreaming anymore. I would love to know how Enterprise is going to fix this one.

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Name: J*** S***
Date: 2024-05-13 11:49:02
Rating: 5
Comment: Enterprise check out was effortless. They actually had attendants guide you to your car. They didn’t gouge me with “extra fees”. And the return was just as smooth. Best rental car company.

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Name: I*** D***
Date: 2024-05-13 04:42:20
Rating: 1
Comment: I can’t believe this, for the second week in a row. I have no idea what is going on with the Indianapolis airport location. It’s crazy specially at night. For the second time I arrive and it takes me more than 1 hour to get the rental car. I can’t believe how they had only one person to do the check in, get the car, even wash it, and afterwards you get it. On top of the hour plus you take to get the car, it’s another 30 minutes just to leave the parking lot also only one gate working to check out. I have over a year using enterprise and this has been my worst experience by far. When I returned the car last week I explained my frustration with the “manager” in location which told me that it was just for that night but apparently is not true at all…

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Name: R***** G********
Date: 2024-05-10 14:11:08
Rating: 4
Comment: Easy access to the airport. Very efficient return process. Got a bigger car than expected. A little dirty in the back seat and storage area but the car drove flawlessly.

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Name: S***** F*****
Date: 2024-05-09 11:58:29
Rating: 5
Comment: Enterprise at SFO is so easy to get in and out. My car is always available clean and perfect. I will not rent a car from anyone else.

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Name: L**** T*******
Date: 2024-05-06 13:27:05
Rating: 2
Comment: I recently rented a Mercedes station wagon to tour northern France. I picked up the car in Paris and was very disappointed in some of the actions of the staff there. Even though I had reserved the car weeks prior, because I arrived later than I had originally stated, they gave the car to another customer. I had to wait three hours for them to obtain another car. The previous customer had returned the car with no fuel, so the staff told me they would need to go fill the tank. When I received it the tank was only half full. I was never informed during the reservation process that I would need to make a deposit for the car in addition to the daily rate. When I was ready to leave with the car I was informed that, due to the value of the car I would be required to make a $2,000 deposit on my credit card. Had we not made reservations at several hotels for the following week, I would have walked away at that point. Although the car performed well, I was so disappointed in the service in Paris.

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Name: K**** C*******
Date: 2024-05-06 11:43:06
Rating: 5
Comment: Justin and Luke at Eagle airport took excellent care of me and provided A1 level service. Great Team.

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Name: M******
Date: 2024-05-05 15:50:23
Rating: 5
Comment: Amazing experience returning the rental at this location. Matthew Kossman was very professional and extremely helpful with this process.

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Name: J**** H*********
Date: 2024-05-04 19:35:29
Rating: 5
Comment: Ive rented from Enterprise for a number of years and at different airports. Always great service and great cars. I wouldnt use anyone else.

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Name: C**** F***
Date: 2024-05-03 05:22:12
Rating: 5
Comment: Had a layover in SF for a day and we were able to get a rental fast and easy, we really appreciate Jude for helping us. He understood what we needed, he was super nice and helpful giving us information about the city too. Thanks Jude for your help, definitely coming back to you when we’re in SF!

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Name: A***** B***
Date: 2024-05-01 19:01:30
Rating: 5
Comment: I had a great experience at this Enterprise location! It was easy to check in via the app, and I was in a car and driving away within 5 minutes. I even had a choice of cars! Dropping the car off was also very quick and easy. They really have a good system here. The people there were friendly, efficient and quick. Highly recommend!

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Name: L**** B******
Date: 2024-05-01 16:31:58
Rating: 5
Comment: Every contact with reps was outstanding. Vehicle was ready, clean and a good selection. Offered a ride home at turn in location which I declined due to wishing to walked instead.

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Name: A*** M********
Date: 2024-04-30 15:18:00
Rating: 5
Comment: Smooth Experience. Fast and Easy. Arrived @ SFO Int. Airport, hopped on the AirTrain to the rental car station and was on my way in minutes. The return was even faster. Freida, my agent that checked he vehicle back in was friendly, professional and efficient.Freida was awesome with experience conversation and made an extra effort to ensure I had all my belongings before I scurried off to my return flight.Thank You Enterprise,Alex

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Name: L*** H*****
Date: 2024-04-30 11:29:56
Rating: 1
Comment: I asked for a Nissan Rogue so I could use Apple Car Play. I got a Subaru, which made navigating through San Francisco’s atrocious traffic difficult, as I had to keep picking up my phone to look at my navigation. I managed to pair my iPhone on Bluetooth, but Apple Car Play wouldn’t work (perhaps I needed a special cable? None of mine worked). This is the second time Enterprise gave me a different car than the one I asked and paid for. I tried to get help before I left the SFO garage, but no one helped.

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Name: Y*** A******
Date: 2024-04-29 13:23:47
Rating: 5
Comment: Hi! What an amazing experience! Jessica at the SFO airport pick up was courteous, professional, respectful and so attentive.Erica at the SFO airport drop-off was swift, effective and thoughtful.I look forward to my next rental- your team is really top notch, thank you for taking care of my family.

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Name: M*** W*****
Date: 2024-04-24 15:18:55
Rating: 5
Comment: My flight was canceled out of SFO airport and Enterprise came to my rescue. I quickly rented a car with Enterprise and decided to drive home. The check in was fast, and they upgraded my rental when I was personally led to my car. THANK YOU Enterprise. Saved my day.

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Name: j*************
Date: 2024-04-23 12:25:05
Rating: 3
Comment: The rental experience was great, it was the $120 in hidden fees I have a problem with. If you plan on charging that it should be built into the price. I am not sure why I have to pay a bus fee for a rental car?

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Name: R***** S***
Date: 2024-04-23 11:44:08
Rating: 5
Comment: Great experience renting a car from Enterprise. The entire process was seamless. The car was very good. We needed to make modifications to the reservation, the managers helped us through the process and made changes to our satisfaction. Overall, great experience.

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Name: T* W******
Date: 2024-04-22 12:51:53
Rating: 5
Comment: This Enterprise shop helped make my travel experience fast, easy, and stress-free. The check-in agent (even though their front desk was unattended) made sure I got a car that fit my requirements and met my needs. And equally important, upon return, they didnt stress over anything and helped make drop off painless.

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Name: S****** C*********
Date: 2024-04-19 03:09:01
Rating: 5
Comment: Carlos De Leon gave us impeccable service l. He was professional, polite, and funny! Even being short-staffed, he made us feel like VIPs. We will be continuing our business with Enterprise. Thanks, Carlos!

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Name: P*** N*****
Date: 2024-04-17 11:42:00
Rating: 5
Comment: Great customer service. Was in my rental with in 5 minutes of talking to the rental agent. Will use again when I travel.

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Name: B**** G****
Date: 2024-04-16 15:49:30
Rating: 5
Comment: *As usual* I had a 5-star experience with Enterprise. Id checked in on-line so I could go directly to the lot, where I was greeted immediately and given a choice of two cars. The Kia Soul I picked served me well for three days, and then I had a brisk, trouble-free return with Derek, who took the time to get me a credit for returning on the early side. I then boarded my flight to Los Angeles looking forward to my next rental from Enterprise.

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Name: B****** K*****
Date: 2024-04-16 14:18:11
Rating: 5
Comment: Renting a larger SUV to seat at least 6 people at SFO airport location was excellent. The Enterprise staff at the location were very professional and friendly and provide us a very nice vehicle for our week in Sonoma/Napa!

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Name: L***** S*** O*****
Date: 2024-04-13 19:42:33
Rating: 1
Comment: Edited to add - they do not respond when you email the customer service email shared in their comment below. Another fake out.They charged me for two days when I only had the car for one day. I have been trying to get my money back for three weeks but customer service is a giant loop. The SFO office has made it intentionally impossible to get someone on the phone. Every single menu option when you call directs you to outsourced corporate customer service who cant help and also cant get in touch with SFO. Nor have they responded to any emails. Classic too big to fail. Go with someone else or a different location if at all possible. The headache of dealing with any minor, or major, issue is too big to risk.

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Name: A****** B********
Date: 2024-04-11 12:41:52
Rating: 5
Comment: It was a delightful experience. When we picked up the car everyone was helpful and polite. We did not have to wait at all.The car was perfect. It was more than we could have asked for! The return was easy also. The next time I travel I will surely use Enterprise again.Thank you for helping to make our trip run so smoothly.

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Name: N**** A****
Date: 2024-04-10 17:06:17
Rating: 5
Comment: So easy to find location via San Francisco Airport train. Very quick, easy check in and out process. Highly recommend!

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Name: I****** W*****
Date: 2024-04-09 16:34:08
Rating: 5
Comment: Im a long-time Enterprise member and have always enjoyed the experience, at any location in multiple cities. I will NEVER change loyalty. The cars are always well-maintained. Lots of options at every price point. But the people, the hospitality, the welcome I get is always exceptional. And keeps me coming back. Thank you SFO Airport Enterprise!

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Name: W***** L****
Date: 2024-04-08 13:17:40
Rating: 4
Comment: I made an appointment for a pick up, car was ready, Ivan was associated who took care of me and his service was outstanding.

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Name: M D*****
Date: 2024-04-05 21:53:15
Rating: 5
Comment: You have the best people working for you! Always friendly, helpful, going out of their way to provide the excellent service. Randy K at SFO was very helpful.

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Name: J*** F*****
Date: 2024-04-04 13:01:49
Rating: 5
Comment: Exceptional Service from Enterprise Employee OliviaI recently had the pleasure of experiencing exceptional customer service from Olivia, an employee at Enterprise. From the moment I stepped into the rental office, Olivias warm demeanor and professionalism were evident, setting a positive tone for the entire interaction.Olivia seamlessly guided me through the check-in process, making sure to explain each step clearly and efficiently. Despite a busy period, she remained attentive to my needs and ensured that I felt valued as a customer. Her expertise and attention to detail made the process incredibly smooth, alleviating any potential stress associated with renting a vehicle.

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Name: L**** M******
Date: 2024-04-03 01:10:28
Rating: 5
Comment: We had trouble with our car but numerous people at three different Enterprise locations helped us with our situation. After our car wouldn’t start, I was able to get a jump and drive it to the Enterprise at 891 E El Camino Real in Mountain View, CA. All the associates I worked with there were extremely courteous and helpful and they put us in a pickup truck to at least get us to our next stop. Although they did not have the same type of car we needed, they checked locations and directed us to the San Jose Airport to swap out the temporary vehicle. We arrived at the airport and Jasmine and Izzy were also extremely courteous and accommodating and they got us in a car quickly. They offered us several choices to ensure we felt comfortable driving off the lot. When we returned that car to the SF airport (where we first picked up our car), we explained our issues to Branch Manager Tevin Truong. He was very patient with us and listened to our lengthy story during a time of peak returns. Like the aforementioned reps, Tevin was also very sympathetic to our situation and apologized for what we had to endure with the car we first had. He was very personable and professional and was able to expeditiously rectify the situation for us in a manner which far exceeded our expectations. We were extremely pleased with everyone we dealt with at Enterprise and will continue to rent cars from them because excellent customer service is hard to find.

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Name: R***** M*********
Date: 2024-04-02 13:19:43
Rating: 5
Comment: We were offered the car we requested. It was clean and ready to go. Check in was easy; bill was split and handled by George Rukeb, a manager.

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Name: E**** L**
Date: 2024-04-02 12:52:57
Rating: 5
Comment: Great Experience at SFO Enterprise. From picking up the rental and returning the rental. Will definitely use them again.

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Name: J****** R******
Date: 2024-04-01 15:10:02
Rating: 5
Comment: Enterprise has always been my go to rental. Even better than Turo or other agency. They usually always provide free upgrades and check in and drop off is smooth and quick. Their vehicles are always clean and new. Even at the price, you always get your moneys worth. Time is money, and they process your pick up faster than anyone. Will always choose Enterprise,

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Name: a***** p*****
Date: 2024-04-01 11:53:42
Rating: 5
Comment: Freida was awesome . She helped me with returning car very efficiently and smoothly . Freida was one of the best agent I’ve interacted with .

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Name: K***** M******
Date: 2024-03-27 11:45:05
Rating: 5
Comment: The car was perfect for exactly what we needed. Roomy and reliable! Easy pick up and easy returns. Will use again!

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Name: J***** M*** (*********
Date: 2024-03-26 17:05:26
Rating: 5
Comment: Once again they came through for us!!! We will always use your services year after year!!!

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Name: S***** C****
Date: 2024-03-25 07:52:47
Rating: 1
Comment: I reserved a car for 11:30 pm while my flight was supposed to land at 11:00 pm, and I thought I would have enough time to pick up the vehicle. My flight was delayed, and I called customer service. They said there would be someone waiting for me and there WAS NOBODY.

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Name: M***** S*******
Date: 2024-03-23 12:39:41
Rating: 3
Comment: The most basic customer service of a car rental company is to have the vehicle you reserved be on hand when you arrive. This did not happen but they did try their best to make it right. It took far too long to do it, however

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Name: L**
Date: 2024-03-20 00:36:12
Rating: 4
Comment: Car is good. Return is easy and staff is very friendly. But the pick up process is different. It’s hard to tell if the employees at pick up like their job 😂. Especially some female employees.

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Name: M****** M***
Date: 2024-03-14 15:49:41
Rating: 5
Comment: Car was clean, well equipped. Staff were knowledgeable and friendly. Tolls were automatically charged for my trip.

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Name: R******* P******
Date: 2024-03-11 16:40:10
Rating: 5
Comment: My experience with Enterprise went very smoothly when a flight was cancelled and I needed one way transportation to get home. There were no issues or excessive charges in this emergency situation.

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Name: M*** Y*****
Date: 2024-03-09 06:31:35
Rating: 5
Comment: I was very happy with my recent car rental from Enterprise. Online reservation and check-in made the process quick and easy. It took only a few minutes to get the car and be on my way. Thanks Enterprise!

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Name: D****** V** A*****
Date: 2024-03-07 13:52:55
Rating: 5
Comment: Very smooth rental car experience. It was a brand new 2024 car, very nice, and clean, but cost me inconvenience and an extra $20 to buy a special phone charging cable because the car had NO USB charging port.

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Name: S********** S****
Date: 2024-03-04 15:48:28
Rating: 1
Comment: When I arrived to pickup my reservation, they could not find it. After about 10 min, they asked if I already picked it up. I had not. My reservation was given to someone else with the same last name, but the car was under my account on my license and credit card. I was frustrated and concerned, but understood that mistakes happen. I was assured this would be corrected and I would not be charged for that reservation, nor would any of my information be linked to it. I was provided a new reservation and sent on my way.A few days after my trip, I saw the charge for both my old reservation that was given to someone else and my new reservation. This meant that someone else was able to rent a car and drive it around the whole time under my information. Had anything happened to that car, IT WOULD HAVE BECOME MY PROBLEM EVEN AFTER I WAS ASSURED IT WOULD BE CORRECTED. So I called enterprise and they did an investigation. A few days later, a refund was posted to my card, but that was it. No call to apologize or recognize that this was a huge mistake that could have left me liable for a vehicle I never had. No call or anything to even let me know that the investigation was complete and they will be refunding me. Nothing... I dont think this organization can be trusted with my information again nor would I like to rent from them going forward

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Name: B**** R****
Date: 2024-03-04 04:05:56
Rating: 4
Comment: Very good customer service. Car had lots of miles on it---64,000+ or I would have given 5 stars.

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Name: A***** F*******
Date: 2024-03-03 13:31:19
Rating: 5
Comment: These guys run a tight ship. Car was ready right away, and I was in and out in less than a minute. Return was super easy and same thing - very quick return with a really nice employee named Andrew.

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Name: R****** P*******
Date: 2024-02-28 12:41:27
Rating: 5
Comment: I will always use enterprise for my rentals. No hidden fees is always good. Maryana was quick to greet me at the drop off center and made sure I was happy with my rental.

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Name: J***** D****
Date: 2024-02-26 17:38:43
Rating: 5
Comment: Very easy to book and checkout the vehicle. SUV was clean, drove well. Quick easy return experience too.

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Name: D***** D*****
Date: 2024-02-26 16:36:23
Rating: 5
Comment: The representatives were friendly and fantastic. My only issue was the state of the rental vehicle itself. It did not have a full tank of gas, it was not very clean, there was no windshield wiper fluid in it, there was shaking from the front axil at interstate speeds and a shaking when braking. Overall, I was not happy with the state of the vehicle. I rent through Enterprise for every rental, but I am thinking of switching due to this vehicle. The representative was very friendly and is trying to see what she can do. They even gave me a ride to pick up my vehicle. They were very apologetic on the issues.

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Name: K****** D****
Date: 2024-02-25 17:14:52
Rating: 5
Comment: You never know what your experience will be like at car rental locations but mine and my finances experience at the SFO airport Enterprise location was great. The workers were friendly and the service was quick which was great after a long flight. Special shout out to Zack Rhodes who assisted us, his customer service was excellent.

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Name: G***** G*****
Date: 2024-02-21 17:24:07
Rating: 5
Comment: The process online was easy and fast. As soon as I arrived at the airport I pick up the car faster and returned was fast and easy too.

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Name: A*** O***
Date: 2024-02-21 14:31:00
Rating: 5
Comment: Quick in. Quick out. Checking in online makes it all work even better. We stick with National for the service and SFO did not disappoint. Thanks Nilesh at check-in.

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Name: T*** T*****
Date: 2024-02-21 14:27:03
Rating: 5
Comment: Ramon at SFO was great to work with! Easiest car rental pickup weve ever had!

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Name: D******* B****
Date: 2024-02-20 02:41:02
Rating: 5
Comment: Rented a car for 3 weeks while staying in the SF Bay Area. Very helpful staff, specifically Aleksandra (at pick up) and Derek (at drop off).

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Name: D****** M*******
Date: 2024-02-13 21:01:22
Rating: 5
Comment: Prices are fair, In the people the work in there are super great. We will be renting cars from them for now on. Thank you for everything that youve done and keplers happy.

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Name: L*** P
Date: 2024-02-13 17:33:31
Rating: 5
Comment: We came into SFO on a Friday afternoon May 2023 and we were helped by a representative immediately and taken to the garage for our car . We saw other car rental desks jammed or with long lines and appreciated the no wait after our flight from the east coast . I use Enterprise where ever I go because of their service and we have never had an issue with their cars .

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Name: J** B***
Date: 2024-02-12 18:05:37
Rating: 2
Comment: The SFO branch was very difficult. I reserved a vehicle through my company which is paid for by my company. When I arrived, they wanted a credit card, then charged my credit card. I even stated that the vehicle was reserved through my company but still charged my credit card.Additionally, I requested to extend the vehicle well in advance.Customer service stated that I will need to be present at the Enterprise which I checked the vehicle out, which is approximately one hour away from where I was working. I drove one hour then waited another 30 minutes. The attendant then stated that all I had to do was call in and provided me the phone number for future reference. The attendant was very professional and courteous. Other than that, my experience was not positive.

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Name: J**** C***
Date: 2024-02-11 13:16:17
Rating: 4
Comment: It can be a little confusing to find where you actually pick up the car. Other than this has been my best experience with renting a car in a long time.Professional quick and friendly that’s how I will describe the young lady who helped me with check out. She actually listened to me and not just asked questions to only ignore what my rental needs were( like some rental places). I needed to get to SJC to catch a flight and didn’t have a lot time. She made great suggestions about my situation and made communication with her easy. I felt welcomed and appreciated for a change.My rental advisor really made a lasting impression on me in that small time. Enterprise has gained back as a customer. Thank you SFO!!

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Name: S**** M*****
Date: 2024-02-10 11:17:26
Rating: 5
Comment: EVERYTIME I rent from this location Im impressed at their lay out for the parking garage and helpful agents. I usually fly in at night coming from the east coast and theres always a sign and smiley face even at midnight. Thanks all!

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Name: D**** G*****
Date: 2024-02-02 00:18:20
Rating: 5
Comment: We wanted to exchange our car an Enterprise worked with us customer service checked on me and we exchanged a car at San Francisco airport and McKenna Fife did a wonderful job making it happen. So Enterprise like they always do

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Name: B*** M*****
Date: 2024-01-31 13:09:24
Rating: 5
Comment: Pricing was very competitive and fair. Easy to select your class of cars. Its not always the case but more often than not I get upgraded to a one class better car. The car has always been clean and well maintained. If you find anything that is off they will take care of it right away. My go-to for car rentals

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Name: P**** B*******
Date: 2024-01-30 16:38:06
Rating: 3
Comment: I am a female Business Traveler. It was night time (dark and raining) when I arrived at the Car Rental Ramp at the SFO Airport.1. The ramp where the cars are parked was VERY DARK to see anything inside the car even though I turned on the inside car lights. The ramp needs to be lit up more so people feel safe and can see inside the car.2. The Park Brake was set and the person who checked me out to the car didnt help me find the Park Brake to release it. After about 10 minutes using my phone flash light, I was able to find the park break release.3. I left the Car Rental Parking ramp and noticed the headlights were very dim. I initially chalked it up to the fact that it was raining and I dont typically drive at night. However, about 10 miles into driving the car, there was a message that popped up on the dash that indicated there was something wrong with the front sensors. After about day 2 of driving the car at night, I figured out why the headlights were very dim. The light switch arm on the steering wheel was set to day driving lights and not AUTO where it would have sensed night time driving and change from day driving lights to the nighttime LED driving lights.

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Name: G*** B********
Date: 2024-01-28 22:16:16
Rating: 5
Comment: My flight was delayed 4 hours, Enterprise, luckily stayed open 1 hour past their closing time allowing me just enough time to get there and get my car. The gentleman who helped me was awesome, quick, to the point, and positive. Not a hint of a complaint for having to stay open until 1 a.m. And this was in CA!

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Name: C**** D***
Date: 2024-01-24 16:55:36
Rating: 5
Comment: From beginning the online process to returning the car, all good: easy, no glitches, everything worked, cheerful staff that helped for the couple of small things I needed.

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Name: C**** W
Date: 2024-01-19 18:47:32
Rating: 5
Comment: Were giving Anna Yu a big compliment!Anna Yu took us to a car, made a contract for us and reminded us of all the safety matters. But when we suddenly decided to choose another green car, I went back to Anna, who was already off work. When she heard that we wanted to change cars, she immediately put down her personal belongings and went back to work to find her Ipad. She agreed to us without hesitation and made a new contract for us. She is Very understanding. Actually we had a very stressful business trip this time, but Annas presence and help made us feel lucky as soon as we got off the plane! Finally, she did not forget to remind us of security matters and gave us the business card of enterprise. Because she knew we were foreigners and worried about our language barrier, she asked us to call Enterprise at any time. We really like her! I hope she is also happy because of our message! Thanks again Anna Yu! Also thank Enterprise for cultivating such outstanding employees! We have a deeper impression of Enterprise! Have a nice day!

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Name: P**** G*******
Date: 2024-01-17 15:51:30
Rating: 2
Comment: Flight delay meant we needed the option to return at San Jose vs. SFO. Charge was to be $150. Outrageous. I have been long time member of Enterprise. I will consider alternative rental agencies in the future.

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Name: J**** L****
Date: 2024-01-17 15:45:28
Rating: 5
Comment: We rented a hybrid and although the nuances of the vehicle should have been more clearly communicated, the support we received from the team was exceptional.They have my support for life!

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Name: M*** M*****
Date: 2024-01-17 14:59:33
Rating: 2
Comment: The people that worked at the SFO site are very nice, unfortunatily the car i recieved was dirt and had trash inside of it which was not cool. Since the bay area airports are close to each other i can normally drop off and pick up without a fee from other car companies. I landed in SJC (due to a flight into SFO being cancelled, thx Alaska) and i was told it would be an extra $200 to pick up from one location and drop off at the other. $200 to go 20 miles? I ended up Ubering. All is all i was very annoyed from the begining of this trip and Enterprise didnt help or accomidate a simple request and on top i had to throw away someone elses garbage.

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Name: R*** G*****
Date: 2024-01-17 14:34:42
Rating: 5
Comment: Excellent service at pickup by the counter staff; especially employee E64BH8 that checked us into our vehicle!! The return process was very easy, thank you Ronco Grangar.

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Name: N***** C*******
Date: 2024-01-15 13:27:20
Rating: 5
Comment: We had a great time in San Francisco, thanks to Enterprise Rent-a-Cars excellent service. Clean and well-maintained, the car performed beautifully across those California hills. Upon returning the car, the intake team was especially first rate.

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Name: L***** P*****
Date: 2024-01-12 13:21:08
Rating: 5
Comment: We spent almost a week in the Bay area and used an Enterprise car while there. We had a beautiful, large Lexus SUV that was clean and comfortable. We took trips to Napa, Muir Woods, Santa Cruz, and Carmel-by-the-Sea. The car was perfect. When we turned it in at SFO--which was easy--the Enterprise employee Nilesh was prompt and friendly. Our experience with Enterprise--whether on the West Coast, the East Coast, or France, has been consistently superior.

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Name: E******** S*******
Date: 2024-01-09 15:22:25
Rating: 4
Comment: Cancellation of our flight required us to change our reservation at the last minute from pickup at ACV to pickup at SFO. Our agent in Arcata, CA was extremely helpful in helping us to rebook the reservation and assisting us upon returning the car to ACV.

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Name: C****** O***
Date: 2024-01-08 17:38:46
Rating: 5
Comment: I had some problems with the rental car initially given me (cruise control did not work, lane assist was glitchy) and was sent to several Enterprise outlets to exchange my car, before one in Gilroy was able to do so finally. When I returned my car to SFO, I relayed my story to the manager there (I think his name was David), he gave me a discount on the total rental price, which was a great idea because was going to dump Enterprise which I have been renting cars from for decades.

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Name: A***** J******
Date: 2024-01-08 14:16:52
Rating: 5
Comment: We always choose Enterprise and are never disappointed with their excellent service and friendly staff. Our car return this time was handled very quickly and efficiently by Rance Granger who adjusted our charges to allow for a minor problem we experienced with the vehicle.

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Name: P*** V******
Date: 2024-01-01 15:32:04
Rating: 5
Comment: We were greeted almost immediately by J.P. when we arrived to pick up our reserved vehicle. J.P. Was courteous and worked quickly to check out our rental and get us on the road. Upon our return, we were pleased to be greeted once again by J.P, who remembered us from our first visit which was almost 3 weeks ago, and quickly checked in our rental and had us on the way home again. Gret job to Enterprise Rent-A-Car at Elk Grove AutoMall.

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Name: D***** G*******
Date: 2024-01-01 02:41:23
Rating: 5
Comment: Exceptional service from Ramon Carlo Dela Cruz at the San Francisco Airport Enterprise Rent-A-Car! He went above and beyond to ensure a smooth rental process, providing clear explanations and excellent customer care. His professionalism and friendly demeanor made the experience truly outstanding. Highly recommend his service for anyone in need of a seamless car rental!”

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Name: S***** F******
Date: 2023-12-31 20:33:02
Rating: 5
Comment: I cannot believe what a great experience my wife and I had with this rental car agency. Ramon Carlo Dela Cruz was WONDERFUL and hooked us up on Christmas Day with a green Ford Mustang to match our outfits. We had reserved a small Toyota! He was hustling hard, noting that many of his colleagues had called out on the holiday. The car drove great and kept us safe for many, many miles on a very special memorial trip up to the Redwoods and back. Definitely appreciate the service and joy with which we were helped. Thank you!

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Name: W****** Z****
Date: 2023-12-29 18:48:21
Rating: 5
Comment: Had an amazing experience with enterprise and Noah Alonzo, we got our car upgraded to BMW X5 for free. Picking up and driving out were smooth. Would recommend this place and come back again!

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Name: D*** M**
Date: 2023-12-28 13:46:52
Rating: 5
Comment: Staff is very friendly and care about your experience. I had an issue with my on-line booking and they made sure it was looked after. Experience compared to many other rental locations was fast, friendly and courteous.

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Name: j*** m******
Date: 2023-12-28 13:40:24
Rating: 5
Comment: Simply a great and smooth experience from start to finish. Always was a Hertz guy before, but after a couple recent experiences with Enterprise, Im sold.

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Name: C***** S*******
Date: 2023-12-27 16:32:18
Rating: 5
Comment: We picked up our car. It was easy and has no issues. Car was nice and tank was full.The employees were nice and helpful.Will rent from them again!

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Name: M****
Date: 2023-12-26 23:17:38
Rating: 5
Comment: Had a pleasant experience. Ramon Carlo was welcoming after a tiring flight. There was no pressure at all. No complaints. No headaches. Strongly recommend Enterprise. It’s worth the extra money compared to the cheaper rentals.

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Name: D**
Date: 2023-12-24 20:51:34
Rating: 5
Comment: From all enterprise branches that located in the airports, this one is the best so far. I really liked how they organized for check in and check out. I was a little upset to see big line in front of me when I came to get my car but eventually it was very fast. Time is important and I appreciate enterprise treat their customers professionally here.

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Name: K****** U
Date: 2023-12-24 04:05:11
Rating: 5
Comment: Saw a long line and thought there was going to be a long wait. However, checking in prior to getting there made it so much easier and faster. The agent’s professionalism and customer service topped our experience. He was spectacular! Thank you!

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Name: K**** P**
Date: 2023-12-22 22:25:08
Rating: 5
Comment: Enterprise has way better service, gets you out faster and doesnt try to up sale you at every corner or hid their fees. Its definitely worth the extra few bucks vs the cheapo places. At the end of the day, the pricing is basically the same if you account for all the fees that other places have.

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Name: j*** h****
Date: 2023-12-19 18:30:48
Rating: 5
Comment: We always rent from Enterprise. Their people tend to be young, enthusiastic and helpful. Never had a problem with any of their cars until this past week when I rented at SFO for 4 days. For some reason when we had the heater on in the car, there was a very bad exhaust smell coming into the car. Even had to drive with the windows down when the heater was on. The only negative comment Ill leave is that I sent three emails to an Enterprise site where you could report rental issues. But, only heard back one time asking if I was able to get my issue taken care of. I replied that I had not and since the rental was being dropped off the next day, it was too late. When returning to the airport, I explained my issue with the car to Freida Tuisea who me us at the car. She was great and explained there would be a hold on charging me and directed me to an office where I could explain the problem to some managers. This is where I found Brian Fong, Branch Manager, and another gentleman, whose name I did not get. Brian was also very helpful, understood our problem, and apologized for the inconvenience. He offered to credit our rental, which I felt was appropriate for the problem we had. I will continue to rent from Enterprise whenever traveling. Cars are always clean and ready-to-go whenever and wherever we rent. Thanks again Enterprise and Freida and Brian..

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Name: N** W********
Date: 2023-12-18 17:37:10
Rating: 5
Comment: Ryan at SFO and the agent at SMF (forgot your name, Im so sorry, look up my rental info, I brought it in on 12/15 at about 4pm) made this rental experience top notch. Please give them both raises and promotions. Also a bottle of champagne and a medium strength pat on the back.

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Name: G****** P**** d* L***
Date: 2023-12-14 02:30:39
Rating: 5
Comment: For some reason I didnt receive a survey to complete yet so I thought Id leave a review (Ill also call tomorrow to see if I can get it done). I had an absolutely amazing experience with Mary from the SFO branch. She asked for my preference in vehicle and exercised patience when my bank blocked my card due to security reasons. The process took a bit long on my end because my card came from a Credit Union (not many staff available) and because there were other callers ahead of me. Despite this, Mary protected my choice of vehicle while I waited for my bank to unlock my CC. She was caring and showed the upmost professionalism I have seen from a car rental service. She made the process as easy as possible and she was an absolute pleasure to interact with. I will keep coming back with Enterprise thanks to the quality and professionalism of staff like Mary.

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Name: H******* Y*******
Date: 2023-12-11 17:28:33
Rating: 5
Comment: Upon arriving at the Enterprise, the ability to check in and confirm a car rental was easy. Originally, Enterprise did not have a compact car when I checked the website. But when I called, customer service was very helpful in securing a rental that fit my budget. The staff was also very friendly at both pick up and drop off.

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Name: M****** Z*****
Date: 2023-12-06 16:44:59
Rating: 5
Comment: The process of renting a car should always be this easy and efficient! I showed up with my reservation and was in the perfect car for our group within 10 minutes. Everything was transparent and nothing felt pushy or gimmicky, our customer assistance rep Noah A. explained everything perfectly, and made sure we got the car that we needed since we had a group of 8 and most cars dont seat that. Our vehicle was really nice with great features and no issues driving it during our rental period. When we went to drop off the car, we were in the garage for less than 3 minutes! Just hopped out, shown the total (which ended up being CHEAPER than the original quote) and was on our merry way into the airport for our flight. I cannot recommend this Enterprise location enough. Props to the entire SFO Enterprise team

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Name: M*** G****
Date: 2023-12-06 16:23:20
Rating: 5
Comment: The agent that represented me went out of her way to get a car that matched the one I expected. I appreciated her patience and calmness, she showed no frustration and was very friendly, we laughed through out the wait. That alone gave me a good vibe into my week. Thank you so much for making me feel special!!

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Name: D** T****** A*****
Date: 2023-12-06 14:30:11
Rating: 5
Comment: My flight was delayed so I was concerned about a potential cancellation. Finding the location via signs made the process seamless. Attendant was present and very helpful. Drop off was a breeze. Would def rent with them again.

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Name: R***** P
Date: 2023-12-04 15:45:26
Rating: 5
Comment: We always use Enterprise when we travel. Having two young kids car seats are important and Enterprise has always had a good selection of clean, quality car seats for all ages. This last trip Justin at SFO pick up was very helpful. While we had the rental there was a very noticeable smell of cigarette smoke in the vehicle. When we returned the vehicle I mentioned it to our attendant Andrew who was amazing. His immediate response was “ That is not cool! How can I make up for that?” I solely intended to let them know so they could address the problem but Andrew asked me how much I would want discounted off our rental. I thought $50 was fair but he insisted on $100! Thanks Andrew and Justin, top notch service! I recommend Enterprise to any families traveling with young children.

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Name: L******* H*****
Date: 2023-12-04 12:20:19
Rating: 5
Comment: I rented vehicles from Enterprise on two occasions within the past month. The, Brunswick, Ohio and San Francisco Airport were easy to locate and staffed with friendly, helpful employees. The pick up and drop off procedures were fast.

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Name: R**** D**
Date: 2023-12-01 18:08:14
Rating: 3
Comment: When checking in, the agent was nice. When I went out to retrieve the car, I noticed the agent did not wear a name tag. He offered me a car with the windows all rolled down. Since I just dropped off the car via tow truck to the shop which was closing for the day, I rented from an airport location. I asked the agent who offered me the car if the car had a full gas tank. He said “yes” so I took it. I started up the car and it had less than 3/4 tank. In fact, it had an empty candy wrapper on the floorboard. Very disappointed. I went back to the little checkin office and waited. Finally, a young man helped me, offered me a car which I could not tell if there was damage because it was black color and we had limited lighting in an airport facility. Then the young man offered a silver color car which I could look for previous damage. I was disappointed in the car with 3/4 tank of gas. The return was fine. Would I rent from Enterprise again? Of course I would, this time was just a little lacking.

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Name: S**** M*******
Date: 2023-11-26 15:27:27
Rating: 5
Comment: We’ve always had such a great experience with Carol Stream Enterprise. Patrick and Danny both made sure our car was clean and ready for us. Both were very friendly and great to work with.

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Name: S****** C***
Date: 2023-11-25 18:32:44
Rating: 5
Comment: The SFO Enterprise is one of the best car rental experiences you can have. I use this Enterprise monthly to visit family and the customer service has always been very quick, friendly and helpful, the cars are always brand new and clean, and the price is only slightly higher than the budget places (very worth avoiding the lines, hassle and grief). I used to be a loyal Hertz member for years before they fell off the deep end and have become very unreliable. Go to Enterprise if you want a painless and pleasant rental experience. Kudos to the staff and management at this branch!

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Name: A**** S******
Date: 2023-11-22 17:53:08
Rating: 5
Comment: Another great car rental experience from Enterprise. We got a good price for our rental. Quick and friendly service from the start where you get to pick the car you want. The car was clean and working perfectly. The drop off was quick and easy. After we dropped off we realised we left a small bag in the backseat on the floor. We came back and the supervisor personally found our car and had our bag brought back to us. Enterprise will continue to be our go to car rental service.

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Name: P****** G******
Date: 2023-11-14 13:52:33
Rating: 5
Comment: Wasnt the cheapest option at first glance. However, we had multiple driver, excess cover, no mileage cap all included. Most other rental companies charged extra. So Enterprise was actually great value. Pick up was super easy and quick. One week into our 4 week road trip, a change oil soon message flashed up. Not good. Especially as it was a Sunday en-route to West yellowstone. Not much there except touristy establishments. Rang enterprise, asked if we could go to Enterprise at Idaho falls. We were 2 miles from the town and the airport was about a mile off of the freeway. Man from Enterprise came out, took car, changed oil, and had it back within 20mins. We went around the corner, checked the oil, and indeed, it was fresh oil.Got back to San Francisco 5000+ miles in total. Handing back was a well oiled process. Got our clean bill of health paperwork before Wed even got all our bags out. Very efficient. Great car.Highly recommended.

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Name: B**** P*********
Date: 2023-11-11 14:22:17
Rating: 5
Comment: Amazing quick car onboarding. We pre-booked so they simply created an account using their tablet. Maybe took us 15 minutes to get from the line to our rental car. Returns were also a breeze. Drive up to the correct floor and park behind the car in front of you. The assistant comes up and scans the car, checks the outside and gas level then says you’re all done. So easy!

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Name: C****** M***
Date: 2023-11-10 18:32:44
Rating: 5
Comment: We rented a Jeep Wrangler on our recent trip to San Francisco….. picking up the Jeep was quick and smooth. Within 30 Minutes of arriving we were driving out of the airport. The Jeep was in mint condition.

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Name: R****** F********
Date: 2023-11-08 17:46:35
Rating: 1
Comment: Staff behind the desk is unfriendly now. Those that help get the car are fantastic. The one time I do not get full coverage after over a decade of using them as my sole rental car company I was accused of damage to a vehicle that I know I did not do. Forced to pay or effect my own premium. Not sure what happened in the past couple of years. Used to be my go to. They have no loyalty. Always get full coverage, if you don’t take pictures all around. Do not trust them.

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Name: R*** S******
Date: 2023-11-08 17:22:03
Rating: 5
Comment: The whole process was great from beginning to end. The staff at San Francisco were very easy to work with and the girl in the car pickup area gave me a choice of 3 cars to choose from. When I dropped off in Sacramento, the process was very quick. Jonathan (I think I remember that was his name) was very nice to us and noticed that we were short on time so he was a life saver and offered us a ride to the terminal so that we wouldnt be late with the shuttle. It was our first time flying out of Sacramento and we obviously didnt plan well enough so his quick thinking and generosity was a lifesaver for us. Such a good experience, we rented with Enterprise again this week for another work trip from Sacramento down to Los Angeles!

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Name: S****** H****
Date: 2023-11-08 14:39:39
Rating: 5
Comment: Enterprise and Andrew K were great! Very quick retrieval from SFO (with a different company I literally waited over an hour last time). Upgraded me for free. Clean, fresh car. Easy and quick return. Most importantly: Total experience was stress-free. Definitely will use Enterprise next time. Thank you!

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Name: C********** T*******
Date: 2023-11-08 12:13:37
Rating: 5
Comment: Enterprise located at SLC Airport. An Enterprise rep took us through the lot and let us choose from several vehicles. He noted the scratches on the door and then we were good to go. Good vehicle selection at competitive prices. Shout out to Andrew for a quick and thorough review of the vehicle when we returned it.

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Name: S***** M****
Date: 2023-11-06 18:30:36
Rating: 5
Comment: The attendant receiving the car when I turned it back in to the Roseville, California location was immensely kind and professional. She moved through her duties of inspecting the car, and was most interested in my experience as a client. I appreciated her diligence to her duties, and her determination to ensure my experience was excellent.

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Name: W**** B****
Date: 2023-10-26 14:34:20
Rating: 5
Comment: Everything at SFO was excellent. The speed with which our rental was processed as well as the quality of the car. I also liked how the toll unit is automatic but only activated if you actually use tolls and only once per day, and a small 3-4 $ charge (prevous rentals with other companies charged $30 or more for the unit and tolls on top of that). I generally book the lowest priced vehicle I can find, whichbis how we came to Enterprise in the first place, but moving forward Ill likely start and end with Enterprise (joined their free club for additional discounts)

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Name: P**** R**
Date: 2023-10-25 14:37:08
Rating: 5
Comment: We recently flew into SFO and were delighted with the ease of the process of renting a vehicle with Enterprise. There was a line when we got to the car center, but it moved so quickly. And the gal that checked us out was incredibly friendly. Easy Peasy. Loved it! Thanks Enterprise!

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Name: N**** H*****
Date: 2023-10-25 14:07:57
Rating: 5
Comment: As with Enterprise locations everywhere Ive been, the staff is super-friendly and helpful! And they get all the basics right too: a clean car the size I want or with a free upgrade, insurance options explained in easy-to-understand terms, good directions, good rate!

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Name: b***** C******
Date: 2023-10-18 13:21:44
Rating: 5
Comment: My family flew into San Fransico airport to visit Redwood National and State Parks. We walked into Enterprises outdoor pick-up area and Kai greeted us immediately and we were in our rental in no time! Kai was so so nice! My anxiety about flying and the overall trip was pretty high! All my questions were answered quickly, and Kai reassured me this rental was perfect for this trip. The rental was in fact perfect! Return process was also amazing! Your first time doing it, it seems CRAZY especially with anxiety and making sure you catch your flight! But SF airport had a ton of signs and then more signs for which rental company you used in the garage. When I visit again, it will be a breeze! Im not sure who the return person was that day, but they were super nice too! Thank you, Enterprise employees!

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Name: A***** V****
Date: 2023-10-18 02:50:34
Rating: 4
Comment: I rent from Enterprise regularly and find the experience they provide customers to be the best amongst their competitors. That said, I recently had a counter person at LAX misinform me, change my reservation, and do so in such a way that I did not get the points on my account. Again, generally they are great, but this employee was unethical and rude in their dealings with us. It was a disappointment. All of the other staff members we encountered (leaving and returning to LAX and all at SFO) that week were great!

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Name: D****** S*****
Date: 2023-10-17 17:45:27
Rating: 5
Comment: This location rocks. The staff are always friendly, helpful and efficient. The other rental companies often have long lines, the last thing you want after a flight.Norman helped me this last time — thank you sir! Appreciate your patience with my temporary driver’s license

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Name: J** K**
Date: 2023-10-16 19:20:46
Rating: 5
Comment: I had a great help from customer assistance rep, Carlo Dela Cruz, he made sure I had no issues with my rental and went above and beyond. I would recommend. After choosing Enterprise, I am not going back to other companies. Rental rates might be more expensive than others, but the service you receive is very worth it.

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Name: D**** E******
Date: 2023-10-11 22:35:33
Rating: 4
Comment: I wasn’t very happy about the process of getting the car. I checked in, paid all before getting to San Francisco but I still had to wait almost an hour to get my vehicle. The return though made up for the beginning experience. Andrew was great, he had no problem taking care of me.

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Name: A* I*
Date: 2023-10-10 19:07:05
Rating: 5
Comment: I never write reviews, but believe me this time it was worth it. Recently, beeing on a business trip, I rented a car at Enterprise Los Angeles International Airport. I booked a BMWX3 but was lucky and got a BMWX5 for the same price. Unsurprisingly, everything went very quickly while receiving the car, but what was really nice was that when I found some problem with the documentation, I received 100% support in the shortest possible time in the most convenient way I could imagine. Emily, probably the customer service manager, appeared like a magician and I got all the help and was out of the garage a few minutes later. Thank you to the Enterprise for your business and respect for customers!!!.I am an Enterprise customer member with an account with them and will definitely continue to stay with them as I travel a lot for business and fast productive rental car business is very important to me. Respect. Alex.I.

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Name: Z****** A*******
Date: 2023-10-09 22:45:48
Rating: 5
Comment: The 2022 Toyota Camry we rented for 5 days was far better than expected. The car was great on gas and it offered a very comfortable ride, especially on the highway. I have been renting from Enterprise for years. I would continue to use them gladly.

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Name: S***** C*****
Date: 2023-10-07 18:33:27
Rating: 1
Comment: Long lines to rent. And than even longer lines to wait for your car where they make you go one at a time with a worker to get your car so they can try and upsell you. 2+ hours total wait time. If you’re from Canada, they now require a passport to rent as of a month ago.Terrible experience.

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Name: A******** C***
Date: 2023-10-06 15:24:28
Rating: 5
Comment: I rented a great Audi Q5 from this location. While the other car rental places were struggling with long lines, Enterprise only took 10 minutes to get me going.On return, I forgot my bag (with my passport, camera, laptop, etc.) in the rear seat of the car! After realizing an hour later, I rushed back; the team was amazing in helping me find the bag. I really could not be more thankful for their help, it was truly a great customer experience. Thank you to Erika, Berry, and Catherine!

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Name: T****** S******
Date: 2023-10-04 12:08:27
Rating: 4
Comment: Reserving the vehicle we needed for our 2700 miles journey was conveniently completed online. The vehicle had up-to-date technology, but additional fees, we chose not to pay, were required to access blue tooth and GPS. This was the only down fall. Despite the last statement, the primary goal of traveling safely from San Francisco CA to Rapid City, SD was met.

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Name: D**** B****
Date: 2023-09-29 19:56:53
Rating: 5
Comment: Was a loyal Enterprise customer 25 years ago but after a series of bad experiences dropped them. Decided to try again after an unbelievably bad experience with budget last trip out. The old Enterprise is back! Unbelievably good.Hertz and others had long lines (a common complaint at SFO) but Enterprise had one person in line. Great experience. I mean they did nothing wrong - every employee, every everything was perfect. So easy and perfect. Back with Enterprise now.

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Name: J**** J******
Date: 2023-09-26 16:07:41
Rating: 5
Comment: I always choose Enterprise when renting a car. Pick up and drop off is fast and easy. Because I am a member and can check in before I pick up the vehicle, I can go directly to where the rental cars are located in the airport and bypass the counter and lines. Within five minutes, I am on my way. I was upgraded to a better vehicle when I recently rented in Honolulu. The agent thanked me for being a loyal customer and offered me an upgrade at no charge. I would never consider renting from another agency.

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Name: P****
Date: 2023-09-26 04:35:54
Rating: 1
Comment: We picked up a car and pre-paid what my wife and I both thought was everything up front, only to find out at drop off that it was more than twice what we paid up front due to an excess distance charge that kicked in from the very first mile driven. We didnt get to drive a single mile for free. None of this was disclosed to us by an agent when we picked up the car, and it was buried in their fine print. I thought this was a deceitful and unethical practice, and had someone disclosed this up front it would clearly have had an impact on our decision to go with Enterprise. I have used Alamo, Avis, Budget, and Hertz without ever having this problem. Contacting customer service was futile. They also provided us with a car with a gas tank that was only half full, and luckily we caught that before leaving the lot. We went on our trip hoping to see some sharks in the ocean, but the only sharks we found was at Enterprise. Not a happy customer.

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Name: L* P***
Date: 2023-09-26 04:06:31
Rating: 5
Comment: Enterprise is THE best! Anywhere we go, whenever we need a car, Enterprise always has cars available, they actually do provide the best customer service, the staff is amazing and always on top of everything, and they make the entire process so easy, effective, and convenient for the customer. There may be slightly cheaper rental car companies but I always choose Enterprise because I know their excellent service and staff are absolutely worth my peace of mind.

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Name: S** C******
Date: 2023-09-21 11:24:45
Rating: 5
Comment: When we arrived at the car rental center at SFO the counters had very long lines. When we got to the Enterprise counter there were signs directing us to go directly to the garage where there were several staff to swiftly get us on our way. The car we wanted was ready and waiting.Our return was also a breeze and Rami quickly checked us in and was very helpful with directions to our gate.

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Name: J****** S****
Date: 2023-09-19 03:09:28
Rating: 5
Comment: Made reservations easily online. Had to adjust pick up date & it was really easy to do. Pick up was a breeze. During my reservation I needed to add a driver & extend my reservation by a couple hours, I stopped by the closest Enterprise I was at & was able to handle both in 5 minutes. Ive only been renting from Enterprise for the last 1.5 years & will stay loyal because they make everything so seamless.

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Name: J*** S
Date: 2023-09-18 14:00:05
Rating: 4
Comment: Had issues with car, staff on phone am at other Enterprise office where no help an were very threatening. When we dropped car off at San Francisco airport Andrew K listen an was very sympathetic to our experience. He asked how he could make it right and apologized for everyone else’s bad behavior. It’s to bad everyone isn’t like Andrew K … He is very customer friendly and overall great person.

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Name: D***** D
Date: 2023-09-14 19:13:57
Rating: 4
Comment: Signage at the SFO airport was clear. Associate guided us to our car and when we noticed spilled coffee from previous renter in a cup holder, she quickly offered 2 upgrade choices. She also walked around the car with us to make sure it was in good condition. The same attention to detail was present when we dropped the car off, and the associate made sure the price was what we expected. This experience with the employees had us thinking we’d opt for Enterprise in the future if the price was comparable to other companies.

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Name: M********
Date: 2023-09-12 21:04:28
Rating: 5
Comment: Its always a good experience with enterprise rental car, no hidden charges like other rental places. Cars are kept clean, new and prices are lower which is a big plus. Dex, the person who helped me return my rental was also kind and friendly, gave him the keys, he checked the mileage, showed me how much mileage i used and the price i have to pay and done! Thank you enterprise, for keeping the cars clean and safe to drive and without hidden charges. I will be going here again for future roadtrips!☺️.... I wanna go on a roadtrip again😮‍💨

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Name: H****** S*********
Date: 2023-09-12 02:19:21
Rating: 5
Comment: After a long flight, the last thing you want to do is wait on your rental, and Enterprise knows this. Within 20 minutes we were in our late model, very clean car! It was our first rental with them and I wont go with anyone else from here on out. Their service is top notch. Thanks, Enterprise!

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Name: P**** K****
Date: 2023-09-12 01:31:56
Rating: 5
Comment: I am renting cars from last 20 + years, this was my fastest and most pleasant experience. Don was so helpful in picking the car and Rami was so great while I dropped. We need more people like him in organization. I will recommend everyone to rent from enterprise.

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Name: J***** A**
Date: 2023-08-25 18:21:00
Rating: 5
Comment: Quick and Easy! From the airport, we arrived at the rental center and we went down to the Enterprise desk, checked in, (took 2 minites) and we waited all of 3 minutes for them to bring the car around and off we went!Nice fact: Enterprise allows spouse to also drive car with no upcharge. Nice not to have 1 person mandated to drive the entire trip.

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Name: A***** P******
Date: 2023-08-23 18:05:43
Rating: 5
Comment: For the most part, Enterprise has been great. This last rental was dicey. Not my choice but I was in a Dodge Journey. its a small SUB that sucks a lot of gas. Plus I had issues with the dome lights not going off. Switches seem not to work. I had to remove the bulbs in order to drive at night with them turned off this way. Not safe. Apparently there was another way to turn them off but when you pick up a car, there is little of a primer to review whats special about the rental as oppose to what you usually drive. I thank Enterprise for the credit of my frustrations for the cars dome lights.

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Name: A*** H**********
Date: 2023-08-22 15:21:36
Rating: 5
Comment: We had a great experience with Enterprise. All employees were extremely friendly and made the process of renting a car quick and easy. We appreciated that drop off was very simple and did not take but 5 minutes as we needed to get to our terminal!

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Name: A****** W*****
Date: 2023-08-16 17:42:52
Rating: 3
Comment: The rental experience was good - great customer service. The quality of the car itself was poor - old and not the cleanest. I was disappointed with the way it drove. It cost quite a bit to rent for 4 days. Overall not great value. I often choose Enterprise but will definitely shop around next time.

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Name: k** b*****
Date: 2023-07-18 16:02:32
Rating: 5
Comment: My experience with Enterprise from start to finish was exceptional. Using the website was easy with no surprises. I got updates when my car was ready for pick up and when it was time to return the vehicle.The rep that assisted me, Zachary Rhodes, was the best. He was friendly, respectful, and knowledgeable. He made sure we knew exactly what steps to take if there were any problems with the vehicle.The vehicle was clean and in beautiful condition. We were in and out of the rental place in under 15 minutes and this was at San Francisco airport. Returning the vehicle was just as easy.We returned early so the entire process was literally a matter of turning off the vehicle and walking away.Enterprise, and especially Zachary, knows how to treat their customers. Because of the way they treat their customers and maintain the vehicles they have become my preferred car rental choice.

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Name: D C
Date: 2023-07-17 18:32:08
Rating: 5
Comment: After a long flight from the east coast our check in and check out experiences were both fast and friendly. They did not have the car we initially chose but upgraded us to a better vehicle. When we checked out Andrew K provided great customer service and directions to the train. Keep up the great service! We definitely will use Enterprise on our return trip.

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Name: J** B
Date: 2023-07-03 11:29:36
Rating: 5
Comment: Outstanding service. The most notable was the individual who was staying the car return. His efficiency, cheerfulness, enthusiasm, and overall attitude and effectiveness was the most impressive I have seen in hundreds of car rental experiences. Enterprise has the most consistently superlative service of any rental car company.

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Name: A***** D*******
Date: 2023-07-02 12:05:48
Rating: 1
Comment: Booked a car for pickup at San Francisco international airport. International!! And it was closed at 11pm. My husband and I Had to sleep on a bench outside for 6 hours after my flight arrived for them to open. At an international airport. EVERY OTHER counted was open except enterprise and national. All other car companies were out of cars

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Name: N***** O***
Date: 2023-06-24 05:53:15
Rating: 5
Comment: The Los Angeles staff is by far the best I have ever dealt with as a far as renting a car is concerned. Shayna assisted me me at the counter and Jeffrey at the parking lot, making the entire process of obtaining my rental seamless, they made sure the car was in good and safe condition and the correct vehicle prior to leaving. It did not stop there, Larry was the receiving staff at the car rental car return. He followed up to make sure everything went well with the vehicle. Customer Service to me is something that business tend to not think about or have lost in our world today because technology makes things so impersonal. Enterprise is one of a few companies that still value customer service. This is how important it is to me, Im writing this long review and I dont write too many reviews.

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Name: R********************** S*********
Date: 2023-06-07 02:15:54
Rating: 5
Comment: Karen was amazing. She accommodated us right away to get our rental vehicle for San Francisco. Not only this time but other occasions that we can visited. I had to return my vehicle ASAP. Literally an hour or two after grabbing the vehicle and should commented me with credit and gives towards my teacher rentals for being a loyal customer. I appreciate everything that they always do in the past and future

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Name: S W*****
Date: 2023-06-04 03:45:06
Rating: 2
Comment: Im a loyal enterprise customer, I normally always have a great experience but this time they did me wrong .. They gave me a spare tire that didnt fit the rental jeep. So when I notice a nail in tire I pulled over loosing air fast . I thought I was okay since I knew there was a spare tire. Well sure enough it doesnt fit, wrong tire for vehicle .. 4hrs later I get a hold of road assistant since no answers from enterprise, after 2 no shows of road side assistant its not 5 hrs later and dark at a random gas station in middle of nowhere, praying for help . Finally got a Uber and had to pay for a tow of vehicle. Missed our dinner plans with friends since that was our main reason visiting California. Never got to see them and didnt sleep in hotel cause were all booked by time we finally got other rental car .. huge headache on our vacation.. for them to charge me because of enterprise not providing the right tools for us to be safe is horrible management. I hope they refund me for the tow because I wouldnt of needed it if they just had the proper spare tire ..

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Name: W***** G******
Date: 2023-06-03 15:00:49
Rating: 5
Comment: Let me start by my experience with Enterprise, it has been always a great fun and positive. I rented a car recently from the SFO location, and the staff was so professional, customer oriented and very quick in checking and helping me choose the car. The car was almost brand new, and super clean. The return was also so easy and fast. Definitely recommended.

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Name: B****** L******* L* Y*
Date: 2023-05-26 08:18:14
Rating: 5
Comment: Yesterday after my flight from vancouver me and my friends would shop at target and eat somewhere in downtown but my friends car got vandalized the windows were smashed he got worried so he replaced it with a sedan again my service was good the car was clean and the staff were cool! Great service!

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Name: N**** K****
Date: 2023-05-10 13:17:29
Rating: 5
Comment: Enterprise is the only rental car that we use when landing at SFO. We’ve tried several others but none can compare. It is simply the best! Cars are consistently clean and the check-in/check out is always a breeze. This past occasion we dropped off the car in the early morning and were basically half asleep zombies and the representative Mary Eva was friendly, clear and concise and reassuring. That was greatly appreciated!

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Name: M*** H*****
Date: 2023-04-24 13:56:43
Rating: 5
Comment: Enterprise did a great job on our recent trip to San Francisco. We bypassed the long lines for rental cars in the rental car building but we followed the signs for Enterprise directly out to the cars. We were in our car in less than 5 minutes. We had a little difficulty changing the language visible on the dash and an employee hopped in the car and fixed it for us right away. The agent, Karen Phan, gave us her card and said to call her anytime if we had a problem with the car. The car was in good condition and functioned well on our trip. We had a smooth drop off in Frisco. Again, the employee, Herb, gave us his card. All the staff was friendly and professional. I was very happy with our entire experience.

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Name: D***** L**
Date: 2023-04-04 17:12:40
Rating: 5
Comment: Easy online reservations and check-in to pick up my rentals. There are a ton of vehicle classes to suit your intended use. Ive rented extended passenger vans, mid to full size sedans, lux elite SUVs, and pick up trucks. Most of their staff are a pleasure to work with and do their best to get you in and out. Ive used the pick up service once, and it really made my rental process easy.At SFO, I rented a BMW X7. It was clean and ready to go with everything I needed. The staff checked me right in on arrival, and I was in my vehicle and on my way in under 10 minutes.

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Name: C**** H*******
Date: 2023-03-23 03:46:15
Rating: 5
Comment: We had an excellent experience when we returned the car back to the San Francisco airport. An attendant by the name of Lina was quick, friendly and professional and deserves kudos for the way she handled us. We pulled up and no sooner got out of the car and she was right there asking if we were happy about our rental. Her demeanor was so genuine and most appreciative. She acknowledged that we returned the rental early and allowed us a discount which is great service! Thank you Lina for your superb service!! We would be happy to rent with Enterprise again because of you!

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Name: P********
Date: 2023-03-20 17:53:58
Rating: 5
Comment: Had the absolute best rental car of my life at the Enterprise at SFO. From the moment I checked in, it was efficient, friendly, courteous, and felt like white glove service. Same happened on drop off. Very efficient, seemed genuinely concerned about both the check in experience, how the car operated and he reminded us to check for cell phone chargers(clearly on of the most often forgotten item). In this world where employees seem to care less and less, Enterprise has figured out how to hire correctly. Keep up the good work please!

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Name: A*** G********
Date: 2019-12-20 01:33:01
Rating: 5
Comment: Ive been an Enterprise Plus member for over 15 years well before any points system or anything and there is always at least a handful of workers that represent Enterprise to fullest. Truly standing for what it means to be a part of the Enterprise family. Micheal at SFO you would usually encounter him in the garage where you would be picking up your vehicle. He knows what it means to provide customer service and not just back bite customers as they walk away or find any way possible to make the customer renting experience difficult. He should be used as a model employee for those who dont know how to deal with customers and actually provide proper service. Some people just got off 10 hour plus flights and just want to be treated with the respect that is returned. Not everyone who works at this location is friendly and welcoming but those that are will impress and leave you wanting to deal with Enterprise exclusively!

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Name: M* A******** a* a P*******
Date: 2019-04-14 17:42:54
Rating: 5
Comment: This was the fastest most efficient rental car rental experience Ive ever had in my life Im not kidding. I reserved my car online and when I got off the tram at SFO to enterprise I walked right up to the counter past the people at the Kiosk. And it literally took about 2 minutes top to get check in a go pick pick up the car. I was going to Santa Cruz so I wanted something sporty so I got the Dodge challenger it was a great choice. The car only had a 100 miles on it. It was pretty fast v8 but surprisingly great on gas. I decided after I dropped it off this morning that Im trading in my Sedan for one. The drop off was fast as lightning too I followed all the signs from the freeway and got to the enterprise drop off and they were already in waiting it too even less time for them to check the car for damage and gas. I paid with my debit card right there on the spot and I was on my way. It was the best experience Ive ever had at a car rental place so good job enterprise your employees are efficient, thorough, professional and very pleasant. Thank you. Heres a snapshot of a video I took with the Car at Candlestick Park.

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Name: E*** S**
Date: 2017-04-27 19:05:23
Rating: 5
Comment: Im a loyal customer with Enterprise and Im always impressed with the fast pick up and return process with the team of excellence! I observe & time how the staff checks in the customers and how efficient and timely they are when trying to return the car as I catch my flight back home. Dont get me started with the awesome cost of the car rentals because the cost out price the competitors as well! Thanks for always being an enjoyable ride, Enterprise! More power to your team of excellence!