Enterprise Rent-A-Car

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Name: E******** T******
Date: 2024-07-03 13:03:15
Rating: 5
Comment: Excellent customer service! Our Enterprise shuttle driver, Darrius, took care of us very well!

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Name: E**** G*******
Date: 2024-07-03 02:06:08
Rating: 5
Comment: This was one of the best car rental experiences we’ve ever had. They got us to our car quickly, walked around to account for any existing damage, and were all around just really kind and lovely. We were traveling with a baby, and when we brought the car back, they offered to drop us off at the airport instead of making us take the shuttle. It was so thoughtful and appreciated. Not having to move the car seat and the baby made things a lot simpler. Would definitely rent from these guys again. Thanks for such a great experience!

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Name: c***********
Date: 2024-07-01 16:45:19
Rating: 2
Comment: Computers were down and it took over 45 minutes to get the rental. They claim it took a bit longer because the car had to be cleaned. I made the reservation weeks ahead of time and it wasnt ready. I ordered a GPS and was charged for the device and it wasnt in the vehicle. I sent an email requesting a refund on the GPS and no response. The SUV transmission made a noise the entire week.

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Name: R** H*******
Date: 2024-07-01 14:18:48
Rating: 3
Comment: I had a rental and arrived one day early. I asked if I could pick it up a day early and pay whatever for the extra day. The lady went and spoke to someone and came back and said no. They just didn’t want to do the extra work of changing the reservation. I stepped out of line and went online and it right away let me change the reservation. I went back to the counter and told her I had a confirmation number for the updated dates and she just said ok. Terrible customer service.

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Name: V***
Date: 2024-06-28 15:14:44
Rating: 5
Comment: Excellent service - car performed great throughout my mountain vacation.

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Name: M*** C**********
Date: 2024-06-27 16:32:01
Rating: 5
Comment: The BMW x5 I rented was spectacular and I will rent it again

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Name: P*** D*******
Date: 2024-06-26 15:55:39
Rating: 5
Comment: Great customer service, provided extra help getting to the terminal. SO VERY Helpful made renting a car easy and simple!!!

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Name: R H*****
Date: 2024-06-26 14:05:41
Rating: 5
Comment: Sacramento Intl. Airport Enterprise . This is my 3rd time renting at this location. My experience has been fantastic every time. The are courteous, friendly, informative and fast from pick up to drop off. Looking forward to my next time .

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Name: R***** �**** M*****
Date: 2024-06-26 13:56:59
Rating: 4
Comment: While Ive been using Enterprise exclusively for years, the worst thing about renting from them, or any car rental company, is having to wait for a shuttle to take you to somewhere other than the airport to then pick up your car. This also requires additional time dropping off and waiting for the shuttle while hoping its running on time. Still, I was able to walk right up to the Enterprise desk, I was helped right away, and gotten on our way in a very efficient manner. The Budget Car Rental line beside the Enterprise line stretched clear back out the door. So, thank you Enterprise, you will continue to be my go to car rental company.

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Name: P*** C*********
Date: 2024-06-26 13:35:14
Rating: 5
Comment: Enterprise Rent-A-Car at Sac. Airport was great all around. Returning was fast and easy.

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Name: A* R**
Date: 2024-06-25 16:59:10
Rating: 1
Comment: I will not rent a rental car from Enterprise ever again! They are not honest about their pricing. When I reserved our rental car online many many months before our vacation. I checked all the boxes for insurance on our rental vehicle. Was given the price, which included insurance. We fly all the way from Oklahoma to California. Go to pickup the rental, they say a total different amount than what I was given during reservation. Over $280 more than what we told. They didnt care and wouldnt listen to anything we had to say. Either pay it or have no vehicle. Only 1, 884 miles away from home, we would be stranded with no vehicle.

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Name: D**** G*****
Date: 2024-06-25 13:29:20
Rating: 1
Comment: Got charged a big return fee for returning vehicle. At different enterprise location of. But I wasnt made aware of that before hand.

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Name: T**** M********
Date: 2024-06-24 22:05:22
Rating: 5
Comment: I have never had any problems at the Enterprise Booth at SMF. Staff are always courteous and professional. ALWAYS!

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Name: J*** E****
Date: 2024-06-24 15:45:55
Rating: 5
Comment: Check in and check out are absolutely the best. Their personnel are friendly and efficient and the car was in perfect shape. Ill use Enterprise whenever I rent a car.

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Name: N******* R*******
Date: 2024-06-20 23:45:49
Rating: 5
Comment: Joshua at the car return was like the nicest guy ever - great service.

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Name: V***** �**** R****
Date: 2024-06-18 23:58:23
Rating: 5
Comment: Had a very good experience at this location. Received excellent service from Reggie at the return area. He had a car take my wife, who is handicapped, to the terminal so she didnt have to walk to the bus area. Great employee!

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Name: R**** K***
Date: 2024-06-18 14:28:23
Rating: 5
Comment: From online reservation through to return and drop off, Enterprise was super! Helpful, affordable, quick and attentive. Five Stars!!

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Name: S******
Date: 2024-06-17 23:00:46
Rating: 5
Comment: I always have a positive experience with enterprise at the Sacramento airport. Always. My last experience was above and beyond. From the time I was checked in, did my walk around upon receiving my rental, and the return. It was so painless and in fact, enjoyable. Every person I spoke with really went above and beyond ensuring my comfort and happiness with the vehicle. I rented a 2024 wagoneer. It was immaculate and performed flawlessly. I can’t say enough about this location and how pleasant my entire experience was.

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Name: K**** S****
Date: 2024-06-17 14:48:46
Rating: 2
Comment: The counter was understaffed. I had done everything via email that I was supposed to do but had to do it all over again when picking up the car. Why did I waste the time if they are going to have me do it all over again?The car was beat up with lots of dents and scrapes. It smelled terrible and wasnt very clean.The Toyota Camry I rented was absolutely gutless. I dont know if that is normal for the 2023 or of it was a lack of maintenance.Probably will use a different company next time.

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Name: D C
Date: 2024-06-13 21:18:07
Rating: 5
Comment: I needed a full size SUV during the Father’s Day weekend.The Rental car company I belong to, could not guarantee my reservation.Plus upped the price due to the location where available.Enterprise assured my request, and guaranteed my reservation.Very convenient, very professional service.Thank youDC

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Name: S***** B******
Date: 2024-06-12 20:32:01
Rating: 5
Comment: Outstanding. service! My car was delivered with the AC running and help with our 9 pieces of luggage!

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Name: T** s********
Date: 2024-06-12 12:56:46
Rating: 3
Comment: Vehicle was good, ease of drop-off was fine, pickup was slow: it took 40 minutes to get on the road, 30 minutes before we walked to the car, all because the front desk couldnt get a hold of your porters from across the lot to bring up the van. Then once they finally made contact, someone came up with a bunch of keeps and offered be other vehicle options other than the van I reserved. Finally after a few minutes the person says: wait, I have a van with a surprise look on her face.

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Name: S** B******
Date: 2024-06-11 15:12:43
Rating: 4
Comment: The agent was professional and helpful. The car I rented was not clean. Neither he or I noticed but as I drove it, it smelled like animals, maybe wet dogs. Over the several days I had it I needed to leave the windows slighly open or the smell would become worse. I also picked up hair on my clothes each time I drove.

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Name: B***** B****
Date: 2024-06-11 14:53:11
Rating: 5
Comment: Great experience! Everyone was friendly, helpful and quick. It made the rental car experience at an airport easy. Highly satisfied with their customer service!

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Name: G**** B******
Date: 2024-06-10 11:54:42
Rating: 2
Comment: My flight was delayed and I was now scheduled to arrive a Sacramento airport at 00.15 instead of 21.30. While waiting for the late plane I called the 1-800 number who told me the depot closes at 00.30. I asked if there was a way to get me access to the car, I was told that after 00.30 there was no way. After three separate calls to get someone who could speak proper English, one of them gave me a way to call the local office (press 1 then 5). I called 22 times (no exaggeration), the message said everyone was busy and then you had to listen to annoying sales pitches saying how wonderful Enterprise is and how you value your clients. At least 8 times each call before it suddenly announcing….good bye! It was stressful knowing that we would potentially arrive to no car and we had no accommodation other than our original hotel booked 1.5 hours away. I ran to the shuttle bus (public, multi agency) and waited what seemed like forever. I finally got to the car rental place at 00.35 expecting a big problem. I found a National rep who calmly gave me the keys and all was good…..except for the unnecessary stress in between, having left my disabled wife to collect our bags while I ran to get the rental car. Alls’s well that ends well, but the fact I was given bad advice from the foreign helpline to the local depot not answering the phone made it intolerable. The shame of it is the personnel I encountered at the depot were very good and I got a literally brand new car….I guess this is what happens when you entrust your brand with an outsourced, offshore service and understaff local offices to the point they cannot answer phone calls.

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Name: A****** M****
Date: 2024-06-07 22:32:26
Rating: 5
Comment: I did the you click we pick option and they offered us 2 different trucks but as we were driving 2 hrs we would have liked something with better gas mileage. They then were able to get us a mid size suv after we discussed our concerns. I accidentally left my iPad in the suv and Monique offered to come bring it to me, but I was already past security and asked if it could be shipped. They shipped it the same day and I received it 2 days later! They went above and beyond to help!! Thanks so much, will definitely be using this location again in the future!

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Name: C**** M*****
Date: 2024-06-07 19:51:15
Rating: 4
Comment: If this was just for customer service, I would give them 5 stars. However, I disliked the car itself. It was a larger VW. It had lots of room but driving it was a chore and had no pep. Could someone tell car companies that putting lots of chrome around the drivers seat creates LOTS of glare! I ended up covering it with a sweater. Then there arent a lot of clues to where the A/C and fans are. I found them but not easily. The booklet of instructions werent in the glove box but we found it in back half-way through our trip.Maybe Enterprise can do up relevant instructions on a one page sheet to go with each car. Part of the problem was that we dont usually drive VWs.

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Name: D S******
Date: 2024-06-06 15:21:26
Rating: 5
Comment: There was no line on Memorial Day. I got a free upgrade because all of the economy sized cars were gone. The employees were friendly and helpful. The car was good.

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Name: L*** C****
Date: 2024-06-06 12:53:13
Rating: 2
Comment: Although customer service was excellent, the car I was given had a strong marijuana odor. I rent from Enterprise every week for the job I have. I have never had this kind of experience at my local Enterprise.

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Name: D***** L*** W****
Date: 2024-06-05 16:03:38
Rating: 3
Comment: I had trouble dropping off car, the other ank was barely below full and they charged $24 and change.The airport fees are ridiculous, I will never rent from there againService arriving was good

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Name: L******* S*********
Date: 2024-06-04 16:33:04
Rating: 5
Comment: This is a great operation at SMF airport! Great staff, super easy check in/check out. Very convenient shuttle to the gate as well. SMF in general is a well run airport. Thank you for the great service.

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Name: D*** C*****
Date: 2024-06-04 15:56:42
Rating: 5
Comment: The van worked perfectly for our trip, price was fair, booking, pickup, & return all smooth and easy!!

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Name: M*** D***** C******
Date: 2024-06-03 17:07:40
Rating: 5
Comment: All good, 5-star rental experience ***** we received the vehicle a Nissan Rogue we requested, and it only had 2400 miles. Communication was superb. Worked out great on all the twists, turns and altitudes in the mountains of Sequoia, Yosemite, Kings Canyon and Lake Tahoe. Thanks Enterprise.

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Name: J****** E******
Date: 2024-06-03 14:21:35
Rating: 5
Comment: My check in (pick up) Cesar was quick and simple, he was very helpful, nice and professional. He went above and beyond . (Drop off ) went very well as well, the associate was also very nice and professional .

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Name: w****** j*****
Date: 2024-05-31 18:28:15
Rating: 5
Comment: Rented a car for a week from Enterprise out of Sacramento airport. All aspects of the experience were excellent. They even drove me to the terminal after I dropped the car off. Never had that ever happen!

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Name: P**** W****
Date: 2024-05-31 16:27:17
Rating: 4
Comment: Good competitive pricing and quality rental fleet matched by great customer service at the rental office. Honoring the affiliates discounts on items like rental coverage still bit murky and questionable not wanting to match the online merchant quoted pricing;(

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Name: D**** M*****
Date: 2024-05-30 23:18:49
Rating: 5
Comment: Everyone was very courteous and helpful during the time of check out and the time and check-in. Shout out to LT for his outstanding service!

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Name: A***** G****
Date: 2024-05-30 19:10:11
Rating: 4
Comment: SUV was clean and new. Met our needs perfectly. Staff was friendly and helpful. Clean environment.

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Name: J**** B******
Date: 2024-05-30 14:26:47
Rating: 5
Comment: Good rate and great service. They even gave us a ride to the airport terminal in the rental instead of taking the shuttle!

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Name: a***** c******
Date: 2024-05-29 17:09:04
Rating: 1
Comment: Came to visit family but ok way the mini can ac wouldnt work.Hot summer it was cooler in the van with windows open versus trying to use ac. After wards trying to get a hold of someone at the airport location was impossible. Tryed to get another vehicle at my destination none avaiable. Tryed the hotline number poor communication and technical help. Ended up driving back to airport same night and had to try negotiate with them .

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Name: J****** W*******
Date: 2024-05-29 15:02:39
Rating: 2
Comment: This was the slowest Enterprise location that I’ve ever been to and surprisingly for it to be connected to an airport. My flight arrived at 10:45 pm and I was not able to drive away with a rental until well after midnight- this was even with completing online check-in and entering payment information in advance. I would suggest that they study the efficiency of other major airport rentals and make some changes. To have a line of people and one person showing them to the car leads to pileups and extended waits. There’s definitely a better way (ie ATL enterprise location is fast and efficient every single time due to proper processes). Once I got my vehicle I had no concerns and drop off was smooth, I just wish pickup was just as expedient and I didn’t have to wait 1.5 hours unnecessarily.

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Name: T** L***
Date: 2024-05-29 13:31:03
Rating: 5
Comment: The Nissan Rogue was great (new and only 6100 miles). Check in was easy since we had a reservation. Check out was easier. Just drop and go.

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Name: B******* M*****
Date: 2024-05-29 12:21:22
Rating: 5
Comment: Ive travel to California several times a year, and the staff at Sacramento Airport Enterprise Rent-A-Car continue to set the bar higher every time. Super friendly, accomadating, knowledgeable, and a great selection of cars to fit any budget. I have to also give a shout out to Assan at the SMF Enterprise. The Audi A5 was exactly as advertised, and then some. Will definitely be renting a similar model again.

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Name: M****** G****
Date: 2024-05-28 18:19:37
Rating: 5
Comment: Enterprise never fails to meet or exceed my expectations. I repeatedly hear stories about other rental companies’ poor experiences, cars not being ready as promised, quality, and condition of cars not as expected. I have never had that experience with Enterprise so I salute you and thank you for your consistency and customer service standards.

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Name: D***** R*****
Date: 2024-05-28 16:20:42
Rating: 5
Comment: Even though they were pretty busy, the wait time was short when picking up the vehicle, check in was a breeze. But the only thing I will say is the young lady that brought me my keys rubbed me the wrong way with one sentence... well, youre the one that booked it, when I kind of paused when she told me what car they were giving me. I think she thought I was going to make a fuss, but it was just that I was not familiar with that make/model so it was just a quick ok will that be big enough type thought in my head. All was good when we walked outside and I saw the vehicle. It was very nice, well maintained and got great gas mileage! The return process was super easy and the young man that checked it in was really friendly.

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Name: T*** F*****
Date: 2024-05-27 22:43:29
Rating: 5
Comment: Process of checking in and out was easy and fast. Customer service was very good. Car was good and clean.

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Name: c***** d*** c***
Date: 2024-05-27 18:36:35
Rating: 5
Comment: Excellent customer service, knowledgable associate, no issues getting a good, clean car. HIghly recommend.

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Name: D**** S*******
Date: 2024-05-25 22:33:42
Rating: 5
Comment: We rented a car for our weekend in Sacramento! We were able to take the shuttle from the airport to the rental office on site quickly and efficiently. We were helped by Ehsan who helped us in a very proficient manner. He checked us in quickly, walked us to our car and helped us get on our way, always with a smile. He was a kind and professional employee! Thanks Ehsan! Enterprise is our go to rental car company!

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Name: J**** W***
Date: 2024-05-25 14:18:04
Rating: 5
Comment: On a recent trip to California, we were able to have a wonderful trip with no worries and all the room we needed in our Enterprise rental car. We were pleased to be upgraded and that everything from check in to return was handled smoothly and professionally. Thank you to Enterprise!

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Name: g s
Date: 2024-05-24 13:13:05
Rating: 5
Comment: Great service at Sacramento airport. It was raining when i got the car - the person checking me in went and got the car, brining it to the curb so i didnt get soaked! Had to extend one day and that too was smooth and easy. Definitely 5 stars

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Name: D***** C****
Date: 2024-05-24 00:24:52
Rating: 1
Comment: I had a quote for a reservation at (SMF Sacramento Airport Enterprise location)for a full size car Malibu or equivalent. The quote was for 312 +Sat radio 25 for the week. The reservation was made 2 months in advance. The only vehicle available was (free upgrade) a beast that seats 8 a Ford Expedition. It had just over 1/2 tank of gas. It was a nice clean vehicle, staff were friendly yet the transaction was very quick done on a tablet outside and you don’t really see everything on the agreement. However I had rented a vehicle a couple of months prior not from airport but from Northgate location and the end price matched the quote within 10% after tax and fees were added.My final bill came to $604. There is an $88 fuel charge at $7.95 a gal with local prices @ 4.89 even though it was returned with the same fuel level as when I got it. The rest of the charges were a litany of fees that would put Verizon to shame. I am about to go Postal on the customer service person but I thought it best to vent here first. At no time were the fees identified in the reservation process. Take the Uber to Northgate location the gal that runs it is sharp and there are no OMG fees of >$160 and they know how to read a gas gauge.Pissed

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Name: B*** S********
Date: 2024-05-23 00:24:30
Rating: 5
Comment: The rental car buses at Sacramento Airport are insufficient to carry all the potential rentors. We had to wait for a third bus before we were transferred to the off-site Enterprise office. However, from the time we did arrive at Enterprise things went quickly and efficiently. We had our vehicle and were out in just a few minutes (I had completed registration online). Same story when we returned the car—we were met at the return lane, and off to the transfer bus in a flash! Charges were exactly what we had been wuoted prior to the trip!

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Name: M****** H*******
Date: 2024-05-22 14:29:32
Rating: 5
Comment: The Enterprise associates at the Sacramento Airport were competent, efficient and could not do enough to make the rental experience a happy one.

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Name: E*** S*******
Date: 2024-05-20 00:14:27
Rating: 5
Comment: This is the best car rental experience I have ever had. AJ provided excellent customer service to me during the rental process.

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Name: A** M****
Date: 2024-05-16 10:42:58
Rating: 5
Comment: Best rental car experience ever. And I rent a lot of cars! When I picked up the car, the agent ran and got the car and brought it to the rental car center door. When we returned, we were late because we got stuck in accident traffic near Sacramento airport and David, a friendly teenager, asked how we were and when my husband said “stressed we would miss our flight” David said “stay in the car. I’ll drive you to the airport departure door.” We could not have been more shocked or appreciative. Truly over the top customer service. Thank you, Enterprise.

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Name: A* L**
Date: 2024-05-15 15:00:46
Rating: 3
Comment: Inside front windshield had a thick buildup of that resulted in a visual hazard while driving towards the sun. The exterior of the car was not washed before it was delivered to us.

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Name: T*** L***
Date: 2024-05-15 13:32:00
Rating: 5
Comment: Great experience! Friendly staff at this airport location! Had our car ready within minutes, clean in great shape and the return was equally as easy! Also, well staffed so nobody has to wait in a long line.

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Name: D****** W******
Date: 2024-05-15 03:14:41
Rating: 5
Comment: Car was nice. Ran out of intermediate size and received a free upgrade. Staff was nice and helpful

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Name: B**** S*******
Date: 2024-05-13 22:08:56
Rating: 5
Comment: Fortunately when I arrived - no line! Got the car I wanted, she met me curbside, looked over the car, and off we went - The personal service is appreciated

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Name: P** K******
Date: 2024-05-13 03:05:26
Rating: 1
Comment: Unexpected poor service with Enterprise Rent-a Car.I have used Enterprise in the past and alway had great service but this time was the EXCEPTION. This was the first time in 3 years I had rented. If this is the way Enterprise now treats it’s customers they are going to lose many.We arrived in Sacramento Airport, and took the shuttle to get the rental car. We had a long flight, were tired and needed to get to Redding, CA. quickly. I went to the counter and told the representative I had a reservation for a luxury car with Sirius radio. She said they had one but might have to give me an SUV. Well, she came back and she said that there were no SUVs and only 1 luxury and that was my only choice. It was a BMW convertible coupe. She knew that I was not happy. I am a disabled combat wounded veteran (Purple Heart Recipient) with mobility issues. My wife has had several operations on her spine and also has mobility issues. We are not short people, I am 5’11” and my wife is 5’6” I told here that I reserved a luxury car not a sport coupe and she reiterated that it was this which is called luxury or nothing. I also asked about Sirius radio because we had a long road trip to Redding. She said if you have Android Auto that “you will be OK”. We loaded our luggage (our two bags and two carryons nearly did not fit in the backs seat and the trunk). The front plate was half off which he said was done in the car wash. I said “this has been washed, in has a hundred bug marks on the front” and he just shrugged his shoulders. My wife and I got into the car with a lot of effort and it was unbelievably uncomfortable. As we pulled away we realize the rear view side mirrors would not adjust and rear view camera was distorted and remained on in drive. We started to drive and shortly I was ready to turn around and return but we needed to get to Redding and besides they had nothing else we could get.When we arrived in Redding we had to get some groceries but only could buy a few because it wouldn’t fit in the car. We were in Walmart and one of their employees said that he saw me get out of the car and thought he was going to go over and help me because I was having such a tough time getting out.We then headed to the mountains to attend a wedding rehearsal and then the wedding of my niece. On Monday, we had had enough with getting in and out of the car. I truly believe that we would have been toast if we had ever got in a wreck because we would not have been able to get out in time.Monday morning at10am we went to the Enterprise Rent-a-Car at 225 E. Cypress Ave, Redding, CA and they were busy and had to wait. I was told that they did not rent luxury there and I asked if I could get something like an SUV or truck and I would pay more and was told they had none. Told to come back in the evening or early next morning.Monday evening-called and said they were really busy and get more cars in the morning and be there early.Tuesday morning- Went in early and waited and waited and then they “Ethan” said he had a car for me and I asked if it was a luxury or SUV and he said no but a Nissan (compact). At least it had more room and Sirius radio. After over an hour we were out of there. He said Sirius would be on in 15 minutes. Oh, and no navigation. 4 hours later and no Sirius. Called Enterprise “Nate” told me to bring it in and they would have to manually reset it and could not be set remotely. Still said that they had no bigger cars. We drove back down and another wait of hour. Nate, the employee told me to come down, took the key and came back after a while told me have to do without the Sirius and no other cars were available. All the times I had waited in the office for help, I heard agents in the back room telling people they SUVs and pickups. We left upset and disappointed.We returned to Sacramento Enterprise and the Agent Cristina apologized profusely and gave a ride to the airport. This was the only good part of the trip. Letter to follow to Corporate.

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Name: T*** k** K**
Date: 2024-05-09 15:43:17
Rating: 5
Comment: The staff were very friendly and the car was very clean and comfortableCompared to other rental cars, they did not force us to add options and explained the details kindly.

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Name: S**** S******
Date: 2024-05-09 12:45:43
Rating: 5
Comment: Enterprise Car Rental is consistently my favorite place to rent a car from. I find them extremely accounting, helpful and polite. People seem to like their jobs and are treated well there. I highly recommend them!

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Name: N****** C*****
Date: 2024-05-08 22:05:05
Rating: 4
Comment: The process of renting was easy and the car was nice. Only a few negatives. Because I used a debit card instead of a cc, the company charged me for the car + a $400 hold. The agent did not explain to me that the hold was in addition to the charge, so my bank account went under by $11. The exterior of the car was dirty, but the inside was clean. They did not resent the trip (and I was too tired to think of doing so), so the recorded miles that I put on the car was about 2k too many. The brakes on the car were horrible, though it was a 2024 vehicle. The check engine light was also on (though I didnt notice that until the next morning due to exhaustion). When I called the rental place, they said I needed to take it in to get serviced or exchange the vehicle for a new one; they provided a local place for me to do so. When I took the car in, they said if its not acting strange, you can keep using it. As they didnt have something similar to what I needed, I kept the vehicle. Nothing negative seems to have happened due to that. All-in-all, a good experience, except for the brakes and the bank issue.

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Name: J**** C********
Date: 2024-05-07 23:21:28
Rating: 5
Comment: Had a great experience at the Sacramento airport picking up and dropping off vehicle. Staff were friendly, courteous and explained in detail all the questions I had about the car and exiting onto I5. The return process was simple and fast. I will continue to use this company for my rental vehicle needs.

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Name: J**** S*****
Date: 2024-05-07 13:32:53
Rating: 5
Comment: Our rental experiences with Enterprise have always been positive. This experience was no exception. Clean, reasonable and great service,

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Name: T***** K*****
Date: 2024-05-07 13:07:16
Rating: 5
Comment: From picking up to dropping off the rental the cost everything was perfect. I would like to thank Kim at the drop off point she handed me my charging cable and was very friendly. Thank you for a great experience

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Name: E****** O*****
Date: 2024-05-06 15:43:28
Rating: 5
Comment: Char in Kailua Kona, Hawaii has done an excellent job of honoring my rental from Hilo. I didn’t realize that i booked my rental at different location. On top of that she upgraded my rental. Her customer service is excellent. I hope all agents have the excellent customer service like she does.

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Name: D**** S*******
Date: 2024-05-05 08:55:14
Rating: 5
Comment: Friendly staff and well organized operations.

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Name: D**** L* B******
Date: 2024-05-04 23:49:25
Rating: 5
Comment: We rented a car for a recent weekend trip and all the reps at the Sacramento airport were well trained and great to work with.

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Name: A***** R*
Date: 2024-05-03 13:52:49
Rating: 1
Comment: AVOID renting from this company. No Help! Our flight was delayed, and despite our reservation indicating a change of pick up time to 1:46 am pickup from the airport, Enterprise was closed, and no one answered the phone. We had to Uber to our hotel, costing us $80. When we called to change the pickup location to be closer to our hotel, we were informed that our rental cost would increase by over $200. Alternatively, we could pay an additional $80 for an Uber to return to the airport for pickup. In addition to the original rental cost, we now have to pay an extra $160 or more.

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Name: L*** K*******
Date: 2024-05-03 04:55:18
Rating: 5
Comment: Friendly folks! Got the best price on an awesome rental! No hidden fees. I highly recommend Enterprise Rent a Car for your vehicle rental needs.

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Name: W****** F***
Date: 2024-05-02 20:30:14
Rating: 5
Comment: Enterprise at SMF was well staffed, gave us timely service, and provided the car we wanted.

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Name: M****** H******
Date: 2024-05-01 17:02:59
Rating: 5
Comment: The process in checking in online made it fast and easy when picking up my rental car. Returning the vehicle was just as smooth. The employees were professional and pleasant to speak with. Only little thing is the exterior of the car was not as clean. It looked liked it was sprayed with water and not scrubbed or wiped down well. It had water spots all over the front of car. But the interior was clean. I would rent again at this location.

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Name: J****** E*******
Date: 2024-04-30 16:20:41
Rating: 1
Comment: It started off terrible! Upon walking in 2 employees were talking and one was sitting on the counter on her personal cell. So looked at them to help me when they didn’t she did not happily. She was extremely rude would not let me complete a statement before cutting me off. I had not made the original reservation but was listed as a driver as I was the one that was going To be driving. We were never informed by the 3rd party site there was any deposit let alone a 400 dollar one! I asked her about this as I have rented through enterprise before but never the airport only local ones. She cut me off an said it didn’t matter where I went it would be a 400 deposit! Which is incorrect. Unfortunately my spouse left the credit card at home (our mistake) so we had to go home to get it 30 min drive each way. Get back are then informed no the card will have to be in my name, which I did not understand as the whole process was under his and the rental was on that card. However prior to this they had ran the card for a 400 deposit! I was told several times in person an over the phone the money would be refunded instantly as it was on a credit card. We are told we can use our debit card for the deposit over the phone but then at the counter are told no that we can not because we live locally which was told to the customer service rep and he stated it was fine we could use our debit. So now Another 1 hr drive back home Get back and the money is still not released. They say it will be no later than first thing in the morning but they have to run my card (same account) for ANOTHER 400 now I have put 800 deposit for my daughters bday trip! Keep getting promises that the money will be returned. Now we are out of town short 800 we had planned to go on this trip with. Which in returned over-drafted my account and caused unnecessary stress an took away from our experience. We called all weekend and got different answers that the money was never refunded that it was but my credit card company had a hold (mind you we were told if it is credit it is returned instantly) credit card company says enterprise has not released the funds so nothing they can do. Truly ruined our first big family trip for our babies birthday. The most we were offered was not having to fill the tank up upon drop off however there was still quite a bit of gas left.

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Name: V***** B*******
Date: 2024-04-30 13:05:04
Rating: 5
Comment: The custom service person that assisted me when I arrived was very helpful. I was running late for my flight when I returned the vehicle, so the customer service person had someone take me to my departure area that saved me from a very long line waiting for the next shuttle. I had an excellent experience with Enterprise!

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Name: D*** A*****
Date: 2024-04-29 20:35:11
Rating: 5
Comment: Excellent and respectful service. Very polite and professional.I will definitely continue to rent cars from this enterprise outlet.

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Name: L*** H******
Date: 2024-04-24 23:30:57
Rating: 5
Comment: After a 2 hour flight delay from Seattle, I arrived at Enterprise Sac Terminal on a Friday afternoon at rush hour. I was tired and not looking forward to the I-5 slog.Ehsan greeted me professionally with a disarming smile, upgraded me to a car with some *oomph* and had me on my way in under 6 minutes! The courteous and quick service lifted my mood just in time for that 45 minute commute to Elk Grove. Ill definitely use Enterprise the next time Im unable to get fam to chauffer me from here to there.

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Name: M*** T*****
Date: 2024-04-24 11:59:01
Rating: 5
Comment: Really nice and efficient at the enterprise car rental at SMF. Check-in with Joshua was a breeze, quick and courteous. We will definitely continue to use Enterprise when flying in and out of SMF.

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Name: J**** C**********
Date: 2024-04-24 01:45:26
Rating: 5
Comment: Staff and service are amazing, but there are not enough shuttle buses to get everyone to/from the airport so leave a little extra time for that!

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Name: S**** G*******
Date: 2024-04-23 23:18:40
Rating: 5
Comment: My local Enterprise has always treated me well. The staff has always been fast and courteous. My rentals have all been fine with no issues.

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Name: R*** C**********
Date: 2024-04-23 11:54:17
Rating: 5
Comment: The friendliest car rental personnel we have ever experienced! Agents are so helpful and make it easy to come back again and again. Before we drove off we had a young lady work hard to make sure everything was perfect, including physical work laying all the seats flat in our minivan. She was incredible and I wish I could remember her name. Honestly, this experience was the polar opposite of what we have experienced with Hertz. I am impressed with Enterprise car rental. Plus our car only had 4000 miles on it! Bonus!!!

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Name: D* s***
Date: 2024-04-22 14:56:40
Rating: 3
Comment: Person that helped was very robotic with no personal touch. need customer service training. not seemed to be interested at all. just reading the script it felt like. I should have received an intermediate car but received a subcompact

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Name: m****** j****
Date: 2024-04-22 14:50:48
Rating: 5
Comment: The vehicle was clean and was exactly what we requested. Everyone that helped us were very professional and courteous

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Name: T*** R****
Date: 2024-04-22 13:39:27
Rating: 5
Comment: I rented a car from Fresno, CA. airport with Enterprise. The people behind the counter were super and went above and beyond to make my experience enjoyable. Thanks.

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Name: J**** M*******
Date: 2024-04-22 11:44:29
Rating: 3
Comment: Pick up was quick. However, the car I received was not clean. It was a new car, 183 miles total, but they neglected to remove all the sticker residue from the windshield. If I had more time at pick up, I would have requested a different car.

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Name: C*** M*****
Date: 2024-04-17 14:50:04
Rating: 5
Comment: Ariah Armstrong in Oroville, CA took care of my need in turning in my car where I had visited because I decided to ride back to Southern Calif with my son. What she didnt know was my reason for visiting Oroville. My brother passed away while I was there. I was distraught and knew I couldnt drive back to Sacramento Airport to return the car. She saved me. I will be forever grateful. Ariah was so friendly and professional.

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Name: S**** m*****
Date: 2024-04-15 22:13:16
Rating: 5
Comment: Had one of the best rental experiences on this trip. Starting with check in Ehsan was right there from the moment we walked in. Grabbed our SUV and pulled up to the curb. Car was nearly brand new. Ehsan checked vehicle for any damage and got us on our way. On return Christina got us all checked in within minutes but what she did next knocked my socks off. She told us to leave our bags in and she had Greg drive us to the airport curbside check in. This was by far the best experience I have ever had and I’ve rented hundreds of times over the years.

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Name: W**** C*****
Date: 2024-04-15 21:54:24
Rating: 5
Comment: We had started our car rental through another company and ran into a hiccup and had to cancel our reservation and start another one with Enterprise last minute and Im so glad we did. They gave us a way better car for about the same price and the customer service was so much better.The best part was when we took the car back, one of the employees - Christina - offered to drop us back off at the departures gate so we wouldnt have to take the shuttle with our bags and our baby. It was such a small thing that made a really big difference! We were so appreciative!

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Name: T**** T*******
Date: 2024-04-15 15:10:19
Rating: 5
Comment: Outstanding service. Easy check in with the app and then customer service greets you with a smile (happy to be there) and makes certain you have a good experience. As always a super clean car

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Name: S**** F*****
Date: 2024-04-14 16:51:40
Rating: 5
Comment: Flew in from Phoenix and Drew was amazing and I mean amazing! He Pulled the car up for me, quick and easy. I have never experienced such an easy transaction. I will always bring my business to this location! Thank you

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Name: D****** D****
Date: 2024-04-12 12:11:10
Rating: 5
Comment: I always use this enterprise when traveling to Sacramento very helpful and professional. Always meets my needs. A special thanks to Ehsan a very dedicated and hard working employee!!

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Name: H*** P**********
Date: 2024-04-11 19:56:52
Rating: 5
Comment: Rental was fine, car performed great. What I won’t forget was the drop off experience. Christina met us at the car and before we could take our bags out, she said, “wait, leave your stuff in there. I will drive you over to the terminal right now.“ My jaw dropped as I had never been offered that. Just as soon as we got out of the car, we got back in. A piece of cake. Thanks very much. You made our day!

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Name: B***** S*
Date: 2024-04-11 03:40:07
Rating: 5
Comment: What an amazing service!! I just picked up my car today and can’t even wait til the last day to share the experience! Shout out to Leslie who assisted me to register my rent. She was super friendly, nice and accommodating!! Strongly recommended this rental company!

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Name: T**** N*****
Date: 2024-04-10 22:52:56
Rating: 5
Comment: Best car rental experience Ive had. No line, quick and easy. Received amazing customer support from Daniel. Makes such a difference when you can start your trip on such a positive note. And he hooked me up with an amazing car!

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Name: P******* Q****
Date: 2024-04-10 13:23:43
Rating: 5
Comment: Very nice experience. Front desk was efficient and helpful, the drop off was pleasant and very quick. The vehicle was very nice. Thank you, definitely would recommend.

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Name: Z***** G****** (**************
Date: 2024-04-10 06:40:17
Rating: 5
Comment: This was my first time renting an Enterprise vehicle at this location. Normally I use National…at the end of the day it is all of the same.Drew was the person that helped me and provided no less than Five Star service. All of the guys at the counter were providing that same level of service, from what I could observe.Thanks for making my rental experience a pleasant one!

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Name: E G*****
Date: 2024-04-09 14:43:45
Rating: 5
Comment: Nicole took great care handing off the vehicle and reassuring me that she was available to help with anything after I left.

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Name: C****** H***
Date: 2024-04-09 14:41:25
Rating: 5
Comment: I was a loyal customer to an Enterprise competitor but, after too many hiccups with their system and inconsistent customer service, I’ve turned to Enterprise and have not looked back.My most recent trip was to the SMF location while on a personal business trip. I selected the option where they chose for me and I ended up with a small SUV on an economy car price- it was great! Ms. Nicole assisted me in checking in and quickly brought the car to the curb for me. She was very helpful and genuinely nice, it seemed. I’ll be back next month using Enterprise for my car rental company.

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Name: B**** P******
Date: 2024-04-09 14:08:50
Rating: 5
Comment: AJ was incredibly professional and made my rental experience the best Ive ever had! Customer service like that needs to be recognized and will have me coming back to Enterprise for all of my rental needs. Thanks again!

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Name: A**** G******
Date: 2024-04-05 11:56:14
Rating: 5
Comment: They were amazing! Got us a great car and from start to finish took great care of us! I luv using the airport rental car in Sacramento when we go home to visit. Such great care, always super nice, helpful and amazing! Thank you

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Name: Z*** W*****
Date: 2024-04-01 20:19:59
Rating: 5
Comment: Awesome service that you dont come to expect anymore.We pulled up to the car return a little bit later than we would have liked and were begging to get stressed with time. We pulled up to return the car with a 2 y/o and 6 m/o both asleep in the car. We started to unload our cars so we could hurry to catch the next shuttle when a kind man offered to take us directly to the terminal where we could unload. Thanks to him the rest of our trip so the Sac airport was stress free.

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Name: M******** W****
Date: 2024-04-01 16:31:51
Rating: 5
Comment: Easy reservations, pick-up and drop-off process — plus the rewards program is an ideal way to reduce the cost of rentals!

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Name: M**** S** A**
Date: 2024-03-31 14:57:19
Rating: 5
Comment: Highly satisfied with the customer service and fast car rental return. Isaac is very cool, friendly and helpful. Highly recommended!

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Name: K** L********
Date: 2024-03-27 22:13:24
Rating: 5
Comment: Great service arriving and returning. Very compassionate representatives. Waited patiently at debating and reminded me on several occasions to check for any of my personal possessions .

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Name: j*******
Date: 2024-03-26 16:06:19
Rating: 1
Comment: The gentleman who helped me get my rental car was completely non-engaged. I would ask a question and he give no response. Also did not respond to my thank Yous for assisting me during the rental process. Definitely the worst experience I have ever had a Enterprise.

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Name: M**** R*****
Date: 2024-03-26 13:48:04
Rating: 5
Comment: At the rental car drop off there was not a cart nearby to carry my luggage. Emily, the attendant that checked me in, was very kind and asked if she could drop me off at departures so I would not have to carry my luggage to the trolley and from the trolley to the airport check-in. It is people like Emily that go above and beyond to make the travel experience less stressful.

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Name: G***** M*
Date: 2024-03-25 23:53:43
Rating: 1
Comment: Totally unsatistfactory response to an error that Enterprise made. Manager at Sacramento Airport asked for and received all relevant information, yet has been dismissive and down right disrespectful. I have been an Enterprise Emerald Club member for a number of years, yet this type of unacceptable behavior on the part of local managers gives me great pause. Perhaps Avis or Hertz would be a better future choice for me.

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Name: d*******
Date: 2024-03-25 19:03:31
Rating: 2
Comment: Large size SUV was a clunker (Nissan Armada) with broken electric mirror on driver side. Due to broken condition, was not able to adjust it. Have you ever driven across half of a state with busy traffic with a non-adjustable drivers side mirror?

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Name: S***** S****
Date: 2024-03-22 15:08:38
Rating: 4
Comment: My rental was pushed a day because of flight issues. When I called the service on the phone was very unhelpful. The rep continued to get my name incorrect, the dates incorrect and kept saying you picked up the car 2 hours ago and I had repeatedly remind them that I was still across the country.On the day of arrival - the gal who took care of me was very helpful and professional which is why the rating is a four and not a three

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Name: L*** G*******
Date: 2024-03-22 13:29:04
Rating: 5
Comment: Since we switched to renting from Enterprise we have had good experiences. Check-in was easy and Drew at the Sacramento International Airport was very helpful in getting us in the car and on the road. Returning the car was also very easy and because we had several bags, we were driven to the American Airlines terminal in the car to unload the bags. So far we have had a better experience with Enterprise than some of the other rental car companies we have used.

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Name: B*** M*****
Date: 2024-03-21 18:52:15
Rating: 5
Comment: Best rental car experience I have ever had! The representative who checked me in was kind and professional and it was seamless. I was warmly greeted by Edris who escoted me to my vehicle and offered to help with baggage. Edris started the vehicle, went around to inspect it and had me initial and sign the rental agreement on an iPad, then handed me the keys. I will definitely use Enterprise again!

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Name: D***** M*******
Date: 2024-03-18 12:11:20
Rating: 5
Comment: The checkin was easy and friendly. There was a little wait. They offer to types of vehicles as options. The area was clean and fast. I will use enterprise again. Outstanding

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Name: R*** W*****
Date: 2024-03-14 15:28:28
Rating: 5
Comment: My recent experience at Enterprise was seamless. It really couldnt get any smoother or better in my opinion. And no, Im not making this up. It did help to come in the middle of the day I think.

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Name: A*** F*****
Date: 2024-03-13 18:34:17
Rating: 3
Comment: I requested an SUV, a Nissan Roque, or a similar vehicle weeks before (when i scheduled my airline flights) and didnt think to much about it until I went to pick up the rental car and was advised my reserved SUV was not available and offered a choice of two smaller cheaper cars. Needless to say, not to happy about that, what ever happened to the upgrade instead of getting a downgrade? Anyway the smaller car was ok but small.

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Name: W****** J***
Date: 2024-03-12 15:45:01
Rating: 5
Comment: Conscientious agent awake & ready to help at 3:30 a.m. on Sunday. I had a swollen wrist which made dealing with luggage difficult -- she offered to get me a ride in a car to the terminal. Above & beyond.

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Name: M*** V****
Date: 2024-03-12 13:26:33
Rating: 5
Comment: Your employee Alex (Enterprise Sacramento International Airport) who handled me on Fri Mar 8th was really remarkable - patient, good listener, customer-focused - and - just a pleasure to interact with. Please pass my appreciation to her. I was very happy with my Enterprise rental experience. Thank you !!

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Name: B***** G****
Date: 2024-03-07 15:57:43
Rating: 3
Comment: The rental experience in Sacramento fell below my expectations.1. I got a smaller SUV that I am used to in the same category I usually rent.2. There was only that one car and so I had no options. That is not Enterprise standard!!

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Name: V******* P
Date: 2024-03-05 01:51:24
Rating: 4
Comment: We rented a luxury car and it was fabulous! Ketia, the representative, was so nice and talked us through everything. all ladies at the front were amazing and welcoming

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Name: J** B****
Date: 2024-02-28 17:19:58
Rating: 5
Comment: Both pick up and drop off went very well. Particular recognition to Savannah at drop-off who offered to have someone drive us directly to the baggage check-in at the Airport. We readily accepted as we are over 70 and welcomed this special service. Thank you Enterprise for this service above and beyond! Also, The Audi A4 was a delight to drive and extra thanks to the young gentleman who checked us in and got us off to a great start!

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Name: N*** N***
Date: 2024-02-23 03:21:58
Rating: 5
Comment: I called prior to meeting the Agent at the desk desk. Spoke with anothet Agent who provided all correct information. Thought I was going to be asked to deposit extra fees and things like that. When I arrived to the counter. Everything was quick, painless and easy. The reps were nice, helpful and informative. The best Customer Service I have so far with Enterprise.

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Name: M******* T***
Date: 2024-02-22 21:10:28
Rating: 5
Comment: I rented a car from this location back in December & just came across the receipt, then was reminded how great the experience was from start to finish.I cant recall the person who helped me initially at the first desk, but when I returned the car, Yeng Lee left quite the impression!Thank you, Enterprise Sacramento!

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Name: C**** H******
Date: 2024-02-21 14:39:35
Rating: 5
Comment: I had a very remarkable experience with Enterprise. There are so many car rental choices at the airport, and lucky for me, I selected Enterprise :) The nice car, streamlined processes, and delightful service will keep me coming back every time. Sierra at the Sacramento Airport took wonderful care of me upon return, she ironed out an unexpected wrinkle on my end, next level customer service! Thank you Enterprise, you have a new life long customer!

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Name: W**** A****
Date: 2024-02-21 01:57:10
Rating: 5
Comment: We had to change our reservation due the rain storm and Enterprise had done the change in less than 5 minutes. They were friendly and helpful. It was less stressful than our drive home thru the grapevine.

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Name: B** C****
Date: 2024-02-19 13:07:12
Rating: 1
Comment: I would not use or recommend Enterprise to friends, family or colleagues. The vehicle was substandard with scratches and marks on it. The customer service was just ok. Did not take time to point out functions on the car. Rushed! Hello HERTZ!

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Name: A**** K***
Date: 2024-02-17 21:19:31
Rating: 2
Comment: Gave 2 stars because the gentleman at the counter was helpful. Unfortunately everything that he told me he would do he failed the assignment. He told me that he would honor my booking contracts not done He told me that my return time was not an issue it was. So at the end of the rental I was overcharged by $300 the information I provided to him he documented incorrectly so I never received a receipt was shocked to find that I was overcharged by $300 and an additional day even though if he told me that my timing would be okay and that he would notate it. I contacted customer service on that was a whole different s*** storm. They were unhelpful escalations told me that he could not help me Im disconnected my call. I explained to them the situation offer to send screenshots of my contract He still told me sorry cant help you I disconnected my call I called back to let them know that because of the overages I am not able to help pay for my granddaughters funeral He said its already to hear that still cant help you and hung up the call Im so distraught and upset about this I dont know which way to go but I would definitely advise anybody use it Enterprise stay on them stay aware and make sure you have everything in writing Good luck.

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Name: S***** H*****
Date: 2024-02-16 16:29:25
Rating: 5
Comment: Quick service. Friendly staff! I like they’re not pushy about the prepaid gas or the additional coverage. Easy in, easy out.

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Name: A** S**********
Date: 2024-02-13 16:35:07
Rating: 5
Comment: They were courteous and quick. They took the time to walk me through an upgrade and was willing to negotiate a better price.

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Name: R*** B** O****
Date: 2024-02-13 13:18:51
Rating: 5
Comment: I enjoyed the customer service provided by Nicole when I arrived at the checkout counter. She was a very pleasant person and very attentive to my needs. The car was very clean and comfortable. And the return process was smooth and efficient. The shuttle was clean and the driver greeted us with a smile. All in all, this was a very nice experience. Thank you Nicole. You are a 10 out of 10 and I really appreciate you.

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Name: C******** S********
Date: 2024-02-13 00:53:55
Rating: 3
Comment: Not sure how to answer this question. Everything was great until I heard something rolling around in the car. I reached down to a glove box aera. I found a dirty crack pipe. I was not charged for the car rental. I returned the car along with the pipe.

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Name: C**** M*****
Date: 2024-02-12 13:29:54
Rating: 5
Comment: My first time using Enterprise, it was a bit different from the other place I previously used but in a good way. Customer service was friendly and helpful

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Name: S**** G****
Date: 2024-02-07 18:33:00
Rating: 3
Comment: The process to get the rental was great. The return was the issue. The people who inspect, as they usually do, they put the keys on the dash above the steering wheel. One of the inspectors/workers said they would driver us back to the airport. Done, great nice person. About an hour or so later, already on the plan, i get a call from someone saying if i could come back and return the keys. the driver wouldnt have made it back to the car rental area (car would have became disabled) if i had the keys one, and two i was already leaving u would have thought they would have noticed IF they were missing within 30 min.. anyhow i imagine they found it because i told they girl where they were, they must had slid down to the corner or something. never heard back from them and couldnt get thru to them from that point on to see if they found them.

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Name: J**** B*******
Date: 2024-02-07 17:16:00
Rating: 5
Comment: The staff at the Sacramento Airport Enterprise are efficient, attentive to my needs and always helpful. As a road warrior traveler, it is truly appreciated. A big thanks and kudos to Monique. Cheers.

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Name: S****** J****
Date: 2024-01-30 14:24:17
Rating: 5
Comment: Excellent and fast service!! The agent, I believe her name was Ketia was very friendly and helpful. She walked me to the vehicle and insured I was satisfied. The 2024 Audi A5 was much more than I expected.

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Name: P** D****
Date: 2024-01-29 12:36:59
Rating: 5
Comment: Renting this vehicle was easy through their website. Pickup and return was very quick and easy! Vehicle was exactly what I expected clean and comfortable.

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Name: M******* S********
Date: 2024-01-25 17:08:50
Rating: 5
Comment: I went into the airport location for Enterprise rental car to pick up my car. I cant believe the white glove customer service I received from AJ. I felt like I was at a Ritz-Carlton. Even though there were a few people in line, AJ did not rush me, I chose the option of whatever random car they wanted to give me/ mystery vehicle… AJ was very patient with assigning me a car. He gave me an electric car which I had never driven or charged and was completely unfamiliar with. He said lets go check out the car and if you dont want it I will change it for a different vehicle. I ended up taking the car and it was such a good experience. Mostly the experience was so great because of AJ. The car was nice as well.

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Name: T** L****** B****
Date: 2024-01-24 19:05:42
Rating: 5
Comment: I’m very satisfied with my rental from enterprise. It was a quick pain free experience. Adrian was very professional when explaining to me the process and making sure I was taken care of. The pricing was competitive and reasonable.

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Name: S**** H*******
Date: 2024-01-23 22:49:46
Rating: 5
Comment: At Sacramento airport we received excellent service from Edris after an unacceptable experience at one of Enterprise’s competitors. He was extremely professional in our interaction, providing us with a car immediately upon completing the necessary paperwork.

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Name: B******* B******
Date: 2024-01-23 18:22:05
Rating: 5
Comment: Big Red was very professional and seemed to care. He represented Enterprise well. The car was nice and clean. Overall great experience.

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Name: J*** G****
Date: 2024-01-23 13:42:59
Rating: 1
Comment: The car was nice, but when I checked out, the attendant charged me more than my quote and gave some lame excuse that it was because it was a Malibu. He said he was reimbursed me but it never happened. I hate being scammed and this was the second time Sacramento Airport has scammed me.

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Name: R** S**
Date: 2024-01-23 02:50:50
Rating: 5
Comment: Easy to book, great staff at the Sacramento, CA airport (pick up, and return). Received a free upgrade - I didnt ask for one. Clean car, full tank of gas and great check in and return process. I did purchase the additional Roadside Assistance, which was inexpensive. Highly recommended.

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Name: R***** M**********
Date: 2024-01-22 14:07:10
Rating: 5
Comment: From arrival at the car rental hub to returning my vehicle back to the airport, the process was quick and seemless. I also need to give a shout-out to Edris who was my Enterprise Rep upon arrival. Edris was friendly, welcoming and attentive and even walked me to my car in the rain to make certain I was satisfied with the vehicle provided. Over the top, exceptional customer service. Thank you.

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Name: S**** B****
Date: 2024-01-21 14:40:31
Rating: 4
Comment: Nice employees. Car was ready quickly. Since I was recovering after a fall, I wish we didnt have to trudge our luggage so far after turning back the rental.

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Name: K****** A*****
Date: 2024-01-18 03:47:52
Rating: 5
Comment: Cheryl and Sashi Took such great care of us. They were personable, professional and an absolute delight in whats usually a mundane experience. Fabulous and fast service.

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Name: I****** M***
Date: 2024-01-17 14:25:36
Rating: 5
Comment: I felt that the folks I interacted with went above and beyond to ensure a smooth process. From getting a card with specific phone number to contact Adrian if I had any issues prior to dropping off car. I also dropped off car after hours, which is so convenient, didn’t seem I had that option for other rental agencies. I received a call post drop off, from different location, was assured of final price as well.

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Name: K*** L**
Date: 2024-01-16 04:42:21
Rating: 5
Comment: Great team in Sacramento! Easy in and Easy Out. Had some issues with the fuel being marked full even though it was partially empty when I picked it up but got it all squared right at the rental return.

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Name: S**** M
Date: 2024-01-12 12:32:46
Rating: 5
Comment: The cute girl with long curly hair, Kayla, had great guest service. Someone give her a raise! Highly recommend this place. Check in and check out = seemless and less than 10 min. Expensive but what can you expect at an airport?

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Name: J*** M*************
Date: 2024-01-08 07:42:09
Rating: 1
Comment: I was not a fan of upcharging me without my consent or knowledge. They have my credit card info and can charge me for whatever they want. Ive had to talk to my bank to declare it as stolen since Enterprise is charing without my authorization.

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Name: B****** N*****
Date: 2024-01-03 18:01:05
Rating: 2
Comment: I visited Sacramento, and used Enterprise to book my rental. I booked a premium SUV and was first given a standard SUV. After having to request the premium SUV, we loaded and took off. The car functioned great but was not cleaned prior to use. chips were found in cupholder, dirt on floorboards, and old popeyes cup in the back seat.

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Name: B**** N****
Date: 2024-01-03 16:53:03
Rating: 5
Comment: I have been a loyal Enterprise customer for some time now. Recently, we came to Sacramento on 12/29/23 and returned 1/1/24. The entire experience with Enterprise was excellent. The car we requested was available, clean, and good to go. Alyssa was extremely professional and was friendly, helpful, and courteous.

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Name: S**** R**
Date: 2024-01-03 07:51:23
Rating: 5
Comment: Excellent service. The agent, Ehsan, was extremely helpful and professional. He brought our car to us at the door and made sure it fit our needs before we left. We were very happy.

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Name: K**** M****
Date: 2023-12-28 14:55:07
Rating: 5
Comment: I love Enterprise. Its easy to confirm the type of car I prefer, the cars are always in beautiful condition, and your customer service is excellent. I have had multiple broken bones and bone surgeries since the age of 12 and am permanently disabled. When I return my car to Enterprise, they are always kind enough to drive me to my departing airline and take my suitcase out of the trunk for me. This kindness is beyond valuable to me. I am a very committed Enterprise customer. You can quote me on that!

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Name: E*** P*****
Date: 2023-12-22 23:00:53
Rating: 5
Comment: Hello, I just wanted to share that I had a fantastic experience today upon returning my rental car at the Sacramento airport. Kyle X, who was at the intake when I arrived, was very kind to my family, and offered to give us a ride back to the terminal because he saw how challenging it would be with the three small children I had and luggage. he was extremely friendly and made our tough travel day just a little bit easier. We really appreciated it. Thank youEvan Peters.

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Name: S********* S*******
Date: 2023-12-20 20:18:01
Rating: 5
Comment: Staff at Enterprise Rentals located at Sacramento International Airport were extremely helpful in locating our phone left accidentally in the car.Kim was extremely friendly in not only locating the phone but also crediting us for fuel in the car.Reggie was very friendly when we returned the car as well.I love renting from Enterprise and happy holidays to the awesome team @EnterpriseBest RegardsSaby Sengupta

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Name: L*** M
Date: 2023-12-13 15:47:21
Rating: 5
Comment: The best service I’ve ever got! Thank you, Sarah! She upgraded my car for almost nothing (there was available car in the category I’ve ordered, but I didn’t like that they weren’t sedans), she also turned on seat warmers, and eco drive so I could save the gas. Absolutely amazing service! Thank you!

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Name: S***** H*******
Date: 2023-12-11 21:02:43
Rating: 5
Comment: Extremely friendly staff at both pick up and drop off. Easy pick up and equally easy drop off. Very quick. The friendliness alone all the way across is what will have me coming back to Enterprise!

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Name: K****** F*****
Date: 2023-11-22 13:27:09
Rating: 1
Comment: Car broke down an hour from airport. We needed to catch our flight. Customer service contacted Uber, but not available, so they just left us there stranded. We gave someone $100 to drive us to the airport, just in time to board flight.As an Enterprise Plus member I expected more effort. Also, I used points for two of the days. Customer service sent me coupon for just “one day”! and did nothing about the $100 I spent out of pocket. At least they didn’t charge me for the rest of the rental fee.

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Name: A** G*******
Date: 2023-11-21 19:26:33
Rating: 5
Comment: I rent from this location at least 3-4 times a year, for the past 3 years, and Ive been satisfied every single time. The staff are very professional and friendly and the two times Ive had an issue with the car itself, they have promptly addressed the issue to my satisfaction. Their cars are always clean and in new shape and the selections have been incredibly nice. Ill keep using Enterprise on Boulder Highway, for as long as I need to rent a vehicle for my family.

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Name: S H*******
Date: 2023-11-20 18:49:12
Rating: 5
Comment: I rented a car out of the Sacramento airport Nov 11, 2023. The counter gal, Sarah, was so helpful and courteous. On the way home a few days later, a nice fella, Nate Yeng, went above and beyond just normal car return. I cant express how abliged I feel towards both these young folks for helping make my trip easier. Thank you! I will rent from Enterprise again.

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Name: J**** P******
Date: 2023-11-16 00:05:28
Rating: 5
Comment: I’ve always had excellent customer service at SMF location. Upon my recent rental return, Kim saw that I had a large heavy container to carry to the shuttle and offered to have a driver take me to the terminal. She was friendly and caring which was much appreciated as I was traveling alone. Thank you!

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Name: F**** S******
Date: 2023-11-15 19:34:05
Rating: 5
Comment: We regularly rent from Enterprise at Sacramento airport (SMF). We entire staff there is awesome! We get to the counter and into our car quicker than any other place weve rented. They bring the car up to the curb, walk you through the car, and check for any damage. All with a super great attitude. Special kudos to Erik, the manager, and Derrick for their assistance, and for quickly solving a potential issue with our pending drop-off!

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Name: t**
Date: 2023-11-14 14:37:14
Rating: 5
Comment: I had a great 5 star experience with Enterprise at the Sacramento Airport location. From beginning to end, check in at the desk was quick and easy, not too much small talk, not too little. Perfect after traveling and wanting to get on your way. I was escorted to my vehicle which was different to me, but a welcomed change. The attendant Alyssa was pleasant and the vehicle was brand new and CLEAN! Drop off was the same quick and friendly experience.

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Name: J***** F********
Date: 2023-11-07 16:25:16
Rating: 5
Comment: I was assisted by Sarah and Jordan and they we’re phenomenal very attentive and helpful. They notice my birthday is coming up so they greeted me and that was very nice of them its the little things that matters. Overall I had a great time and it was a smooth check in and check out.

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Name: R**** L****
Date: 2023-11-03 19:17:39
Rating: 5
Comment: Highly satisfied with the customer service and rental I received. The staff is great! Specifically at the San Diego and Sacramento Airports and Downtown Sacramento locations. The check in and check out process is always quick. The selection of vehicles are always nice and clean.

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Name: M*** Y*****
Date: 2023-11-02 13:58:43
Rating: 5
Comment: Outstanding service at this location (Sacramento Intl Airport)! Upon returning the vehicle, we had many bags and our 3 month child with us, and the kind gentleman asked us to stay in the vehicle and he drove us to the curb side check-in for maximum convenience. Very appreciative!! Will definitely be renting from this Enterprise during future trips!

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Name: P*** S*****
Date: 2023-10-25 17:23:18
Rating: 5
Comment: Zach was awesome! Got our car for us and brought it to the curb so we didnt have to walk through the rain. We got a VERY nice vehicle, that was better than we expected! We felt very valued and well taken care of.

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Name: T***** H***
Date: 2023-10-25 13:16:49
Rating: 5
Comment: Super easy online reservation. We walked up to the car in emerald aisle and chose our car. Drove to the check out. Super easy, very nice gate attendant as well. 5 minutes from walking off airport shuttle to being on our way to our travel destination. Will definitely use again.

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Name: S G****
Date: 2023-10-19 17:53:34
Rating: 5
Comment: Enterprise is my go-to car rental agency in the US. I have used them often and always get a nice car for a reasonable rental price. The cars have always been clean and reliable, and the Enterprise staff has always been friendly and efficient. I highly recommend Enterprise Rent-A-Car.

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Name: S**** S*****
Date: 2023-10-18 13:51:59
Rating: 5
Comment: Overall, a great experience with this rental. Reserved an intermediate car (website showed Toyota Corolla as an example) and when I arrived, the agent asked if I would like a pickup truck or minivan instead at the same price. Took the minivan. Easy to rent, easy to return. Only odd thing, which was never mentioned or explained to me, is the way they posted the charges to my credit card. Total amount matched what it was supposed to be, so no complaints. But it was split into 3 charges! Most of it in one transaction, but also another charge for $2.91 and another for $1.00 (no, the $1.00 was NOT just a pre-authorization, it did actually post.) Weird. But a good experience overall so I would rent from them again.

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Name: K**** O*******
Date: 2023-10-02 17:43:52
Rating: 3
Comment: The saying is third time is a charm. I did feel pressure to take and pay extra for an upgrade when I first got to the counter. I was then told my car wasnt available yet and when I asked I was told in 5-10 minutes. I said I would wait. After 5 minutes they said they would go ahead and upgrade me anyway and walked me to the car. I checked the exterior and put our luggage in the back. Then to my surprise when I got in I discovered they had given me a car with a handicapped hand brake and suicide knob on the steering wheel. I had to go back inside to take care of this issue. On my way in I was approached by an employee that told me I couldnt park there. I told him I didnt park the car it was already there and just rented to me. He again said I couldnt park there. I went inside and waited for a manager to handle the issue. He then thought upgrading me to a super sized SUV would be the solution. One trip around the airport and that didnt work. Finally on the third try a nice young gentleman at the return area was able to find my original car I had reserved and got us on the road.

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Name: P**** S*********
Date: 2023-09-28 18:53:11
Rating: 5
Comment: Truely a great customer relations experience at both vehicle pickup and drop-off. The vehicle was exactly what we needed and made for a memorable vacation experience. Even after a 25-year relationship, Enterprise you continue to meet and exceed our expectations. Thanks!

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Name: J****** S*****
Date: 2023-09-25 15:29:01
Rating: 5
Comment: Check in was quick and easy, but returning the car is where I felt truly cared for. I met Kim at the return terminal in Sacramento and she noticed I had a partially open box that Id need to get home. She took the time to help me tape it closed, label it in case it was lost and we talked about her grandkids and my kids. She was an absolute delight and I really appreciated the time she took to help me on my solo travels!

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Name: a******** b*****
Date: 2023-09-20 16:49:28
Rating: 5
Comment: Great experience! Sacramento airport on 9/14 11:45pm. I had made a reservation with a competitor but…no cars available… I went to every other rental car counter (like everyone else), and Enterprise was the only company trying to help stranded customers like me. They found me a car and did what they could to charge me a reasonable last minute at the counter rental price at 12:30 on 9/15. Bravo Enterprise! Great team! You are now my preferred rental car company !

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Name: A**********
Date: 2023-09-14 01:22:23
Rating: 5
Comment: Surprisingly personalized and friendly experience at Enterprise rental car at SMF (Sacramento) airport. No line (although that was probably just lucky timing) and friendly agent (free upgrade to a new car!) who even provided his business card and told us to let him know if we had any issues or questions during our rental period. Unexpectedly above and beyond service!

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Name: T****** M****
Date: 2023-09-04 19:06:39
Rating: 4
Comment: The staff was great from start to finish. They got my son and I checked in right away and had us in our vehicle within 10 minutes. The vehicle was clean and the rates were fair. The return experience was equally great. The only reason I rated 4 stars and not 5 is because of the challenge with getting to Enterprise for pick up and drop off. I think its primarily because its at an airport so the setup is difficult. Im constantly nervous Im going to drive in the wrong direction and blow my tires on spikes. Otherwise, I will continue to rent from this location despite living 30 miles away because of their excellent service and competitive rates.

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Name: S***** C******
Date: 2023-08-30 15:58:20
Rating: 5
Comment: I was amazed at the new customer service agent that helped me get into my car and ensure that all the options were compatible with my choice. My contracted car was not available but Enterprise made it right with an upgrade to a higher class. The car itself had 13K miles and drove wonderfully. This was 180 degree difference from earlier experiences... Keep up the good work, Enterprise!

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Name: J** A**** A******
Date: 2023-08-29 19:42:50
Rating: 5
Comment: I had an exceptional experience with the car rental service. From start to finish, the process was seamless and hassle-free. Sarah, in particular, stood out with her warm and accommodating demeanor. She went above and beyond to ensure that I had everything I needed and made me feel genuinely welcomed. The customer service I received was top-notch, and Sarahs attentiveness truly made a positive impact on my overall experience. I will definitely be returning to this rental service in the future, thanks to the outstanding service and hospitality provided by Sarah.

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Name: L*** R****
Date: 2023-08-24 12:13:16
Rating: 5
Comment: I consistently have a great experience renting from Enterprise. Their prices are slightly higher but worth it. Customer service is excellent. They are straightforward and honest with the price. Sometimes I get an upgraded car at no charge. The cars are in great condition. I still take pictures of damage before I leave the rental office but have never had an issue. I strongly recommend renting from Enterprise!

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Name: T**** M****
Date: 2023-08-20 19:46:18
Rating: 5
Comment: Enterprise Rent-A-Car, Sacramento CA, has the best customer service ever. I rented a Dodge Durango for my trip to Mt. Shasta. The vehicle was spotless, no odors at all. They were friendly, respectful and went out of their way to ensure I was provided with the vehicle that best suited my needs and that I was happy with. Seriously, these guys could give the other car rental agencies classes on how its done. Bravo gentleman! And thank you!!!

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Name: R** J****
Date: 2023-08-16 14:15:37
Rating: 5
Comment: Rented a car at Sacramento Airport and checked in on-line prior to arrival. Once there, I was met by Ali who was fantastic; he was very personable and professional. I waited in line less than a minute and he took me to my car for the check-in process. I was driving away in less than ten minutes. Very efficient and satisfying process. Job well done and thank you Ali.

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Name: V**** R*****
Date: 2023-08-14 16:36:42
Rating: 5
Comment: I was really impressed not only at the condition of the vehicle but the amazing customer service we received. I was traveling with my frail 73 yo mother and when we picked up the car the gentleman that helped us brought up the car. When dropping it off I was concerned with how I was going to get my mother and our luggage to the shuttle and into the airport. Emily offered us a ride from Greg and he brought us right to baggage check for our airline and helped get the bags checked and my mom into the airport. Everyone was so nice and saw the issues we would have had and acted immediately to help. I will definitely be using them again.

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Name: R**** F
Date: 2023-08-08 06:17:25
Rating: 5
Comment: I recently rented a car from Enterprise and was very impressed with their process. It was a breeze.From picking up the rental to the rental return I was met with top notch customer service. They were happy, professional and truly cared that I chose them for my rental car needs.I was very pleased with the vehicle I was provided .Their prices are fair.I have gone with other rental car companies in the past and was so disappointed with their process. I can say that the other companies are no comparison to Enterprise.Enterprise is the best.Im definitely a lifetime customer

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Name: A***** L*********
Date: 2023-08-07 15:56:24
Rating: 5
Comment: Enterprise Rent-A-Car is my favorite company so far. I rent cars in different Airports and had never been as much satisfied as with this one. Their cars are new. Also, what is most important to me, cars are clean and well maintained. I was not disappointed a one single time. The customer service was absolutely great all the time! It was so easy and convenient to rent.P.S. To rent a car I go straight to Enterprise website avoiding third parties.Adding to my review. My last flight was cancelled. I had never have a chance to pick the car up on time. Still, it took just a few minutes to get one. Highly recommended.

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Name: P************
Date: 2023-08-04 23:44:48
Rating: 5
Comment: I would like to say Enterprise customer service at Sacramento airport is topnotch customer service. Eric and the other two guys made my rental awesome. I was able to upgrade my vehicle with no problem as I needed more room. From start to finish (7/28-7/31). I forgot the names of the one who checked the car with me and the one who delivered us back to the airport. Each were Super nice. Thank you, Stephanie Murithi

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Name: J** P*****
Date: 2023-08-03 13:36:07
Rating: 3
Comment: We rented a car in Sacramento recently. Rental cars are an odd business arent they? Lots of hidden fees. Lots of attempts to push for an upgrade on an already overpriced service. Still, we didnt wait in line long which was good. You pay $465 for a $240 car and always feel ripped off, dont you? Have you ever rented a car from anyone and not felt ripped off? That industry got screwed getting rid of all of its cars during the heart of the pandemic and then when people started to take the risk to travel again, they didnt have any cars to rent. How much do these incompetent managers make? I think Enterprise is one of the best in a very dirty business.

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Name: A***** A********
Date: 2023-07-31 15:53:08
Rating: 5
Comment: Our flight arrived 30 minutes after they closed which was super unfortunate. We came the next morning and things went fine. But when we dropped it off, instead of having to load our 3 under 3, our luggage, and car seats on the shuttle to the airport, they drove our rental to the terminal and dropped us off. It was incredibly appreciated.

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Name: J****** M****
Date: 2023-07-12 08:31:09
Rating: 5
Comment: Awesome service!Always fast and easy.It is great not having to wait hours to pick up a rental (I had to wait in line of preferred customer while waiting for a one way in Avis as unfortunately Enterprise did not have a one way available to change my rental)Dropped the Avis rental and in less than three minutes l had my new Enterprise rental and had the best customer service person helped me to the car with a smile and the best disposition.I always only rent Enterprise, they are the best.

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Name: M****** C***
Date: 2023-06-28 01:15:50
Rating: 5
Comment: I travel frequently to Sacramento and always use Enterprise at the Sacramento Airport. I have consistently received outstanding service. Whether Im picking up my car or returning it, the staff is always so helpful and willing to go an extra mile to make the process easy. A special shout out to George, who has been especially great at smoothing my way so I could get on the road faster on two of my recent trips. Honestly, a car is a car, so I like to deal with a company that makes me feel valued. Thats why I always rent from Enterprise.

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Name: E P*******
Date: 2023-06-26 14:37:06
Rating: 5
Comment: We rented a luxury 5 seat SUV, but the day of the rental, the car wasnt available. The staff quickly resolved this and upgraded us to a full size luxury SUV at no additional charge.The counter rep, Ali was very helpful and worked diligently to make sure my trip was smooth.The return process was super easy also. Kim, the return attendant was very helpful and friendly. I was in and out in a matter of minutes.

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Name: T***** W********
Date: 2023-06-20 17:53:32
Rating: 2
Comment: I have been renting a cars from Enterprise for many years and never had really any issues. On Wednesday, June 14, 2023 I went to Sacramento for a quick turnaround business trip. Upon my arrival, the staff at the desk was polite and polite. I was offered an electric car, I have never driven one before so I said sure I’ll take because since I’ve been considering purchasing one and wanted the experience of driving one. Everything was fine until it was time for me to return the car. As I’m driving back to the airport a light comes on stating there is 5% battery life remaining, this completely freaked me out because I didn’t know the area or what to do if the battery died. Long story short by the time I made it to the rental car drop off it was at 3% battery life. I should have taken a picture but I was just so happy I made it back, plus I had to rush to catch the shuttle to get to the airport. Someone dropped the ball on making sure the car was charged before renting it. That was the worst/scariest experience of my first time driving an electric vehicle and honestly I don’t think I will rent another one again. The person who checked in in asked me was every thing okay, I told him no because seeing that battery light come on stressed me out. He checked it and said sorry about that. My recommendation to anyone renting an electric vehicle, is make sure to ask if the car is charged.

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Name: T*** H*****
Date: 2023-05-01 21:03:29
Rating: 5
Comment: We have had nothing but amazing experiences with Enterprise!! Most recently we ended up having to exchange the day after pick up due to the space for our passengers, and we were elated about the fantastic customer service and prompt readiness of our vehicle, which was ready and willing when we got there to exchange. Reservation, pick up, and return are always such a smooth and efficient process! All of the reps are always very accommodating and friendly! We even caught a rock in the windshield the day before return, but they were understanding, and due to the small size we were not charged anything nor do we have to go through the headache of an insurance claim. This was a huge relief, and we were very grateful!! We will be booking with Enterprise for all our future car rental needs!!

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Name: L******* d* m***
Date: 2023-05-01 16:06:48
Rating: 5
Comment: Enterprise normally makes picking up a rental car easy, however I had the need for a van in which the seats went down. Upon getting home I realized the two back seats did not go down. I went back to the airport and a gentleman named Yeng Lee was so patient and scoured the parking lot until he was able to exchange for the perfect vehicle. He had excellent customer service and had a positive attitude the whole time. Thank you so much!

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Name: K** H*******
Date: 2023-04-19 14:21:17
Rating: 5
Comment: Great rental car experience which I have come to expect from Enterprise. Very smooth check in and was walked to our car by the same agent. Very nice! Drop off was equally smooth with a wonderful young man making it very easy and fast. Car was clean, including the inside of the windows which are sometimes ignored, but not by this crew. Again, great rental experience!!!

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Name: G*** C*
Date: 2023-04-10 20:26:08
Rating: 5
Comment: Shiv helped us on Friday night, February 10th at 7:30pm. We appreciate that he pulled the car for us to the curbside and spent time to answer our questions about the car, such as how to change drive mode, and put down the third row seats. He even reminded us how to pull the hand break and walked us through it. This is one of the best rental services we have ever gotten. Shiv did a fantastic job and very helpful. He was very professional and friendly the whole time.His good work deserves a credit! My friends and I were very satisfied for his above and beyond services.

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Name: D****** C*****
Date: 2022-11-04 21:06:22
Rating: 5
Comment: I had a horrible flight, missed my event and was exhausted. The nice lady, Shari (?), was so sweet! She got my car and made me feel so much better by the time I left. She cared.....I just needed that at the moment. My car was perfect!

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Name: B*** H****
Date: 2022-09-17 03:06:35
Rating: 1
Comment: We reserved a Toyota Corolla or similar class online at the Sacramento Airport location, they ended up giving us a hybrid Hyundai IONIC, which feels smaller than the class we reserved. The car looks kind of banged up and has some scratches which they noted on the file, so ok thats fine. An hour into the rental, were on our way to Tahoe and once we get on the highway going highway speeds, we heard this thumping noise, and we immediately pull off the highway and into a parking lot. Turns out, the back left bumper was coming off. I call the nearest Enterprise and explain what happened, they tell me they cannot exchange cars, only the airport location can as thats where we rented from. So i get transferred over there and explain everything again, they make a note on our file and says we can come back to the airport to exchange it if we want to and I made sure they made a note that it was not our fault and that the bumper was probably half haphazardly patched up from the previous trips. My fiance also calls another Enterprise car service line and makes a note there to ensure that we would not be liable for the damages, they say no problem, we wont be charged additionally. At this point, were already late to our original plans, and driving through Sacramento traffic again to the airport to exchange cars doesnt seems worth it as we would miss our dinner reservations, so we taped up the car with painters paint (thank god we had it in our luggage) and proceeded on.All is good after that during our trip, then we return the car and explain to them what the painters tape was for and what had happened, they say they do see the notes on our file and that we should be good to go without getting charged additionally.Two days after we returned the car, I get an email from the Enterprise damage claims department asking for us to provide our car insurance or be billed for the car damages. We then call the damage claims department, who says they do not see any notes on their side and that they have no access to the notes made in the Sacramento airport branch. At this point, i am LIVID. What kind of process does Enterprise have that their damage claims department has no access to view our records under our reservation number? The guy from damage claims says he will do some research and call the airport branch, he calls back an hour later says he cannot reach anyone. So then I decide to call the airport branch, they were able to view my files and gave me a reference # to provide to the damage claims department (clearly the guy from damage claims didnt try very hard to reach someone).This entire process had been frustrating to say the least. They give us a banged up car which caused issues during our trip and made us miss our original plans, we used our own painters tape to tape up the car, make several too many phone calls and get transferred multiple times. The most hilarious part is that we had to provide proof/notes made by the Enterprise airport branch TO the Enterprise damage claims department ourselves. Isnt this their job?? Do they not speak to each other?? We called them back and now they are saying they are opening a dispute case, dragging this entire process out even longer even though we are at no fault that the car was banged up to begin with and we could not have seen or predicted that the bumper was going to fall off with the initial inspection with just our eyes.I previously had been a fan of Enterprise as Ive rented from them a couple of times before with no issues, but this experience has made a significant dent on my thoughts of Enterprise and their services. I will not be renting from them in the future given their terrible processes and systems.UPDATE: They are now telling us we are on the hook to pay $1,121, without providing any explanation of their “investigation”, this is truly absurd. I will now need to call back again and explain our situation once again and hope the branch location will communicate with the damage claims department that this rear bumper damage was not caused by us.

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Name: L**** M*****
Date: 2022-08-23 17:24:26
Rating: 5
Comment: Dear Management Team & Enterprise Team at Sacramento airport,Thank you for a smooth and seamless minivan rental last week! Monique greeted us at the front desk with a smile and efficiently guided us through the brief check in process and confirmed everything I had submitted online. I was very impressed with how she personally walked out to the vehicle with us and made sure everything was perfect. Wonderful customer service!And, our return was just as smooth and simple. As a mom with five kids, I really appreciate the personal and friendly and efficient service y’all provided us at the Sacramento Airport rental facility. Kudos and gratitude to Monique and your team there.Sincerely,Laura Murray