Enterprise Rent-A-Car

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Name: E*** O****
Date: 2024-06-17 04:34:56
Rating: 5
Comment: Great Customer Service.

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Name: R**** B****
Date: 2024-06-10 13:19:12
Rating: 1
Comment: The worst experience ever during my 40+ years of rental. Made a reservation in August 2023 for a 12 pax van to be picked up at the Palmdale, CA location on 3 . Upon arrival, I was told by the agent that the vehicle was unavailable. A chevy Suburban was offered as the replacement vehicle. During rental the Suburban had a manufacturing malfunction with the collision braking system, causing the vehicle to brake when not in a collision situation. Notified enterprise for towing of the vehicle and was advised to go to the local office in Lancaster, CA for another replacement vehicle. Upon arrival at the local office. I was briefed that vehicles were unavailable and to return to the initial rental office for resolution. BOTTOM LINE UP FRONT: Received a 7 pax 2 day rental to accommodate 8 passengers. A wasted vacation.

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Name: D** G*** L****
Date: 2024-06-06 14:23:19
Rating: 3
Comment: Did not have the car that I scheduled to pick up. I was comped a couple of days on my rental but hated the car. It was an SUV and I only drive sedans. Not the best experience. Staff was helpful though and I will go back.

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Name: m*** l*******
Date: 2024-05-27 15:53:50
Rating: 1
Comment: We were given an EV hybrid and it was garbage 🗑️ it had problems from the second we got the car . First the gas mileage said 600 mile range and after 250 miles it was empty . Then 1000 miles away from home in Blackfoot Idaho, the car was dead the morning we had to leave after our 3 day stay and had to wait several hours for a tow truck and to get a replacement !!! The worker at the Blackfoot Idaho enterprise had to call his manager 8 times because he couldnt release a different car to us because the one that broke down was due for several services like oil change ! Then the next car had an acceleration problem and we barely made it back home !!!

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Name: G**** F***
Date: 2024-05-15 18:46:00
Rating: 5
Comment: This place is awesome. The people are awesome. The car was great. Theres nothing negative. I could say about this.

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Name: M****** M*******
Date: 2024-05-10 17:21:19
Rating: 1
Comment: Gave away our car we reserved ( which we paid more since it was premium) then try to give us another car ( mini van ) and told us to pay the same price but on there website was way cheaper.

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Name: R** B
Date: 2024-05-01 20:09:30
Rating: 5
Comment: Clean and easy process. Have rented from this branch several times and would do so again!

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Name: c**** j*****
Date: 2024-04-26 17:29:02
Rating: 5
Comment: Luis was so helpful, he literally saved our weekend trip amazing customer service!

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Name: J*** S******
Date: 2024-04-08 15:07:28
Rating: 5
Comment: Very professional and great place to rent a car from I highly recommend this place to anybodyThank You.!

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Name: q****** l***
Date: 2024-04-03 00:38:26
Rating: 1
Comment: Only offered to exchange a faulty luxury car with the lower models. Even though they had them available. Pushed me off to another location as the last 3 locations did as well. Wasted at least one day of a six day holiday. With still no solution provided.

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Name: g S******
Date: 2024-03-14 15:13:05
Rating: 1
Comment: My car broke down so I had to get this car. They ripped me off and charged me $350 for one day then I went to return the car and they said hey there’s a dent in the door that was there when I picked the car up, they started a claim for me, but I didn’t need a claim because it was the way when I picked the car up they were very rude And then when I tried to get a ride home, they said no we can’t give you a ride home because you’re 1 mile outside of where we can go They still have not gotten my deposit back of $300. I will not use them again.

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Name: T***** B********
Date: 2024-01-22 20:41:45
Rating: 5
Comment: Staff was outstanding, professional, and courteous.

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Name: A**** L*****
Date: 2024-01-19 17:13:04
Rating: 5
Comment: I have had the BEST experience here. I used for a Vegas trip and the Next week I had an unexpected Death THIS branch customer service was GREAT the WEEKEND EMPLOYEE’S are Fabulous and get u in and out!! They said my name correctly and treated me with respect!!!! The prices R Great but I am a member. The manger will text u to check in to make sure you’re having a good time…. About a month ago I had a rental & I wasn’t to happy on the way it drove, So I responded back to the manager and I was given OPTIONS that I could immediately take…. Thank You My Pdale Enterprise Team,,,

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Name: J******* N*****
Date: 2024-01-08 20:48:33
Rating: 5
Comment: Extra money was charged on one of my cards. And it’s still not put back I spend $900 on one card and still never received my deposit.

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Name: C****** B*****
Date: 2024-01-08 12:21:58
Rating: 5
Comment: Good morning thank you for your service and I appreciate how professional and courteous the workers were and well trained in explaining different options as well for the rental car.Thank you

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Name: B**** A*******
Date: 2023-12-19 19:40:16
Rating: 5
Comment: I want to specifically thank Luis and Nia. Bad communication from the corporate office and from my dealer had me show up when nothing was available. But Luis did his best to work within the company policy and figure something out. Both he and Nia exhibited fantastic customer service and made me more likely to give Enterprise my business in the future.

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Name: J*****
Date: 2023-12-11 04:53:06
Rating: 3
Comment: The car smelt like cigarettes that was the only down fall but services was good

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Name: K********* K*******
Date: 2023-11-13 14:48:18
Rating: 5
Comment: Great customer service and easy transaction. Special regards to I believe her name was Nia

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Name: R** H*******
Date: 2023-11-13 01:38:39
Rating: 5
Comment: This Enterprise in particular, is always treating myself and my wife right repeatedly. While it is a popular rental location, this means stock isnt always right. Be sure to book in advance as with any rental broker and this location tends to take good care of you if its on them. You may need to wait a little, but if thats it and a couple extra bucks a day for a heck of an upgrade. Ill take it over the alternative!!!

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Name: B**** B******
Date: 2023-11-09 02:47:54
Rating: 5
Comment: Despite the van breaking down on the Frwy and all the hurdles that entails… Palmdale Enterprise & Luis & His team did everything to be accommodating & save as much time as possible. Grateful for the hospitable environment they promised & delivered on.

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Name: A****** E*******
Date: 2023-10-31 22:35:42
Rating: 5
Comment: Always a awesome experience, the team makes me feel like family that’s why I always come back to the Palmdale team!!!

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Name: v****** m*******
Date: 2023-10-06 11:42:06
Rating: 5
Comment: The vehicle was reliable and fuel efficient and comfortable. A Chevy Impala. The service was professional and courteous.

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Name: E***
Date: 2023-08-01 15:58:55
Rating: 5
Comment: They didnt have the car I reserved a few days in advance but to be honest It seems that happens everytime I rent anywhere. Staff was super friendly. Im bad with names but a taller big guy helped me when I got there and was super polite and helpful. When I dropped off the car this morning there was a woman that came out to greet me asking if I was returning. She was also very pleasant and professional. Overall an easy and quick experience with great staff.

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Name: T** L*******
Date: 2023-07-31 16:24:23
Rating: 5
Comment: The staff is very friendly and they got me taken care of right away I recommend this place

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Name: J** C*******
Date: 2023-07-05 14:43:22
Rating: 4
Comment: All of the staff is very professional and they have a good assortment of vehicles

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Name: D****** R*****
Date: 2023-06-30 00:37:53
Rating: 5
Comment: The staff was fast and friendly. I was told about an upgrade that really worked out in my favor. The compact suv was perfect for our trip.

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Name: R** S*******
Date: 2023-06-24 06:37:49
Rating: 5
Comment: The customer service at this location was simply awesome so friendly and helpful. Its like they own the company period

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Name: L****** D**** A******
Date: 2023-06-23 15:19:57
Rating: 5
Comment: Number One …The Great Customer Service, great car selections and the Affordable Pricing keeps me coming back ! To all the employees over at the Palmdale California location …Thank you so much for your top of the line customer service all the way around !!! Wonderful Service 😁

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Name: M*** T
Date: 2023-06-16 08:15:27
Rating: 4
Comment: Very decent rental place. They make renting a vehicle smooth and easy.

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Name: T***** M*****
Date: 2023-05-18 23:57:07
Rating: 5
Comment: Great service. Robert was professional and quick and was able to get me in and out efficiently when I came and dropped off the vehicle.Marisha was able to give me a ride to the auto shop that had my vehicle and was a great driver. She gave me many wonderful eatery suggestions and was all around a great driver to have.

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Name: D*** M*****
Date: 2023-05-15 16:11:05
Rating: 1
Comment: Showed up for our reservation and was told our rental was being used to shuttle a family to their home. We walked out

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Name: G***** L******
Date: 2023-05-01 18:29:51
Rating: 2
Comment: It took too long for them to check the car out to me. The car was not clean and the road noise was excessively loud.

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Name: F******* Q*******
Date: 2023-04-07 14:34:19
Rating: 5
Comment: Everything went smoothly. I reserved the car prior to renting, got the car I requested and it only took us under 20 minutes to complete paperwork. The staff was super friendly!!! I will definitely be renting from Enterprise again!

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Name: J** C*******
Date: 2023-04-05 17:48:28
Rating: 5
Comment: Always extremely professional. The last 2 x the car was exactly what I needed.Excellent autos.

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Name: L**** G*****
Date: 2023-04-02 03:32:38
Rating: 5
Comment: The staff took care of us from the moment I booked to the part where they found me a better deal! I dont remember their names I think it was Leo and Robert that helped us but wither way, all of them had amazing customer service!! Best Rental place Ive been in years!

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Name: J****** M*****
Date: 2023-03-29 14:39:27
Rating: 4
Comment: Ive been renting from here a while. The folks are super nice. Theyre always willing to try to help you out. I have had to return 2 vehicles because of mechanical issues. Both times they were really cool about it. Please dont think this is a bad thing. You have to think of the volume of cars that are going through there. I really appreciate these guys being there when I need them. With that being said, try to make a reservation. This place is busy as heck in the morning so the cars move pretty fast.

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Name: S******
Date: 2023-03-21 20:32:00
Rating: 5
Comment: This is the best rental company to rent from but especially the palmdale location!! they work with you in every way possible. DEFINITELY RENTING AGAIN

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Name: S***** B******
Date: 2023-03-15 16:21:36
Rating: 1
Comment: Brought back car before is was due because of a low tire and bad brakes. Leo Reyes, store manager said I need to put a small bit of gas in it before I could return it. They wanted me to drive a car with a low tire and bad brakes to the gas station when I wasnt RETURNING the car, just needed it to be swapped. This place is full of kids that shouldnt be in charge of McDonalds let alone a Car Rental Facility.

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Name: R**
Date: 2023-03-15 12:22:38
Rating: 1
Comment: 1 star just for the fact that I had to driver around in a Ford Expedition with 4WD that smelled like smoke. Its the only vehicle they had with 4WD and I needed it due to the blizzard storm California had. So having to pay $1,500 for the week was ridiculous.

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Name: B*****
Date: 2023-02-11 03:02:04
Rating: 5
Comment: I was waiting for a link on my email so I can post a review about their outstanding service but apparently, I never got one so Im posting it here.I tried renting a pickup to haul some boxes but not a single one was available. But, Christian made sure that I will leave the place with a similarly sized vehicle or bigger so I can go on with my day. He made me feel Im important and not a bother to them. That alone, already deserves a 5 star rating but wait, theres more.Upon returning the vehicle, Robert assisted me and made the return as smooth as possible. He also made sure that Im important and arranged a free ride home instead of me taking uber or lift. Luis is their employee who drove me home and made sure I arrive safe and sound. Deserves a perfect 5-star rating.

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Name: J***** J******
Date: 2023-02-09 00:10:30
Rating: 5
Comment: I love Luv The Palmdale Location. Everyone Is on their Best Customer Service Experience daily Vibe. Matthew Has been helping me since Pre Covid and his excellence has stopped. Christain and Jason get me to my appointments quick fast and in hurry with no errors or delays. Robert is my Fashion trendy Super Helpful Honda Guy moment Everytime and Managing them all With Super Good Manager lead by example Is Leo.

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Name: J**** L******
Date: 2023-01-28 02:04:40
Rating: 5
Comment: Jason Arias went above an beyond to accommodate me for the type of vehicle I needed. Robert checked my vehicle in quickly and efficiently when I returned it. Marisha gave a ride home and engaged in a friendly conversation. Everyone there were professional and friendly.

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Name: T**** C*********
Date: 2023-01-26 18:18:57
Rating: 5
Comment: Jason was excellent with my return and the manager Leo he is very understanding and very helpful as a manager and because of him I will continue to rent car and the service he provided I truly appreciate

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Name: S****** V******
Date: 2023-01-23 23:19:21
Rating: 5
Comment: Easy peasy drop off--no issues. Exactly what you want when dealing with rental vehicles. Chris was great!

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Name: C***** H*******
Date: 2023-01-19 22:53:26
Rating: 5
Comment: I always rent from you guys and Never been a problem .Love the customer service before and after ....

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Name: H**** M
Date: 2023-01-18 15:16:46
Rating: 5
Comment: The car they provided was in good condition and I had no problems with the car. I would rent again from this company. Thank you enterprise Rent-A-Car for an amazing experience! I would totally recommend this to friends and family!

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Name: E**** G*****
Date: 2023-01-18 13:07:41
Rating: 5
Comment: This place is run very professionally very courteous and very helpful. The car I got to drive was very clean very nice and did what it was supposed to do. Get me to and from my destination safely.

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Name: N****** C*****
Date: 2023-01-16 17:53:30
Rating: 5
Comment: Very easy to work with this crew. They were flexible with our needs and very quick. Will come back next time we need a rental.

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Name: W**** P*******
Date: 2023-01-11 14:12:02
Rating: 5
Comment: The Palmdale Enterprise Manager and shuttle driver were absolutely amazing and will be the primary reason I will return to this enterprise location in the future, despite having so many options in the area. Well done!

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Name: H**** M******
Date: 2023-01-06 22:46:15
Rating: 1
Comment: Tried calling multiple times, after being on hold for 30+ min they would hang up. Finally got through later in the afternoon and they had no cars available and couldnt estimate when they would be, nor would they put us on a waitlist to call back when a car type we were looking for came in. Called the lancaster location and they were actually friendly and helpful and DID put us on a call back list.Dont waste your time with the rude staff here if you can avoid it.

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Name: G D*****
Date: 2023-01-06 22:28:26
Rating: 1
Comment: Had a rental setup through AAA. I was called and informed what time a car would pick me up. 2 1/2 hours after the designated pick up time I called to inquire whats going on and employee said the manager would call me right back with an explanation. 45 minutes later I still never received the callback absolute trash. Got to Hurts!!!!

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Name: m******* b******
Date: 2023-01-02 14:00:56
Rating: 5
Comment: Returning the vehicle was really easy the agent that welcome us was very nice and friendly.

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Name: P*** B*****
Date: 2022-12-21 23:05:35
Rating: 5
Comment: Palmdale, CA and Austin Texas location both have such great customer service. Both managers have helped me tremendously with my rental experience and I definitely will be going back to both locations. Very clean, friendly and super fast service.Thank you team

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Name: A****** P****
Date: 2022-11-27 17:09:00
Rating: 5
Comment: Jason at the Palmdale, Ca location is very helpful and always gets me in and out in a timely manner. He has made my rental experience satisfactory. This location is a place I would recommend. Thank you for your services.

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Name: a******** L**
Date: 2022-11-07 21:30:49
Rating: 5
Comment: Absolutely great customer service and help i will continue being a loyal customer good car selection prefer this place over other competitors always

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Name: M******* H****
Date: 2022-10-27 12:42:29
Rating: 5
Comment: Had a great experience renting. Agent was knowledgeable of vehicle performance and helped me pick the perfect automobile for my trip. Rental performed above my expectations as it was great on gas and roomy enough to fit all my luggage without a struggle. Customer service was on point. Ill be renting again very soon.

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Name: S**** C*****
Date: 2022-09-30 20:20:32
Rating: 5
Comment: Thank you for making the aftermath from my car collision a smooth transition! The Enterprise Team was friendly upon my arrival and explained the contract thoroughly. I needed to extend my rental dates. The team took care of all logistics within 5 minutes via phone. 5 STARS

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Name: c****** h*****
Date: 2022-09-23 14:39:37
Rating: 5
Comment: The company that I work for rents me a car from enterprise in Palmdale weekly on the west side due to me being a travel nurse. I’m always greeted by name when I walk in with a smile from the entire team. Brian and his team is doing a phenomenal job. My wait time is minimal and it’s always explained to me if I have to wait longer then 5 minutes for the car due to the car being washed and sanitized. No complaints and I’ve been renting know for almost 2 years!!!

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Name: N***** F*******
Date: 2022-08-18 21:55:05
Rating: 5
Comment: I already forgot the name of my driver but she was very nice very sweet and a very good driver as someone who was nervous to be in the vehicle she did really really good and made the ride to go pick up my car enjoyable I truly appreciate her thinking about the safety of her passenger.

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Name: S***** C***
Date: 2022-06-29 20:44:47
Rating: 5
Comment: I would just like to take this time to thank All of the staff for the great service I received from you All. They were very professional and friendly. I had my rental for 3 weeks and I was very satisfied. Again thank you. Sherry

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Name: C******* R******
Date: 2022-06-28 15:37:56
Rating: 5
Comment: I was able to go and pick up my same day reservation with no problems or a long wait. The car was so clean. No hiccups. When I dropped off, they drove me to CarMax to pick up my car and again no long wait. Would definitely rent a car her in the future when needed.

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Name: S***************** C****
Date: 2022-06-11 04:40:19
Rating: 5
Comment: The Best service and nice cars available. I love coming back here because they provide the best customer service and I have bad credit.lol They have given me the opportunity to lend me and trust me with a car.Just love Enterprise.

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Name: C****** A*******
Date: 2022-06-03 16:19:56
Rating: 1
Comment: Matt They’re telling me that he’s a manager he needs more experience he tells you there’s a car ready for you in the next hour he tell me I’m sorry I rented it out why did he promised us a car you should say I don’t have it displaces unprofessional Matt is the worst manager you could have on the front of the desk

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Name: T M****
Date: 2022-05-04 14:52:33
Rating: 3
Comment: It wasn’t the car that I wanted. I was told that I would have had to wait for 1 hour or more for a car that I reserved. The only available car that was on site was a car that was twice the price of the one that I reserved. It was even more that I had to pay the Ridiculous gas prices along with the more expensive rental. Inconvenient for me. The people and the service at Enterprise was great other than the car that I did not reserve. Prices are to high at this time of high gas prices and for “the car that I did not reserve”

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Name: M**** M*******
Date: 2022-04-25 15:26:51
Rating: 5
Comment: Great overall experience, Matt Borquez took care of my needs just like family, very helpful and willing to explain all details. Most definitely will be returning to them for my rental needs.

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Name: C* J**
Date: 2022-04-21 21:08:17
Rating: 1
Comment: The worst rental experience of my life. I called to confirm my reservation that my car insurance made and my pick up from the auto body shop. The lady confirmed someone would be there shortly. I get to the location in Palmdale, the woman took all my information told me what my insurance cover per day then had a man show me the cars they had. This man showed me cars that was not covered by my insurance and told me I would have to pay the difference he also told me they have a waiting list and if I like they can call me when something becomes available. I asked him and the manager if there was any vehicles at the Lancaster location they said no. I called myself and the guy at the Lancaster location told me they had vehicles and they would be happy to assist me. This Palmdale location was not professional, had bad customer service, and was disrespectful. One of the male employees told me they have a waiting list and I can go home, another guy told me they can’t take me to the Lancaster location only back to the auto body shop and the woman manager did not try to accommodate me in any way. Since she had me brought all the way there knowing they did not have any vehicles available and my reservation was made two weeks before. She lied about Lancaster location having vehicles and kept trying to get me to agree to taking one of the vehicles they had and pay the difference with my own money. I will never go to this location again, this place need new employees. The only people who was nice were the two young ladies that picked me up from the auto body shop and took me to the Lancaster location.

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Name: A***** A*****
Date: 2022-04-19 18:51:47
Rating: 1
Comment: Horrible horrible! They will try to scam you by stating that you caused “damaged” to the rental car and the supervisors/managers won’t help you at all! Don’t go !

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Name: e*** c*****
Date: 2022-03-25 16:57:33
Rating: 5
Comment: My experience with enterprise palmdale was very good. Saide helped us get into a vehicle quickly with no issues.

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Name: s**** c***
Date: 2022-02-28 14:34:27
Rating: 5
Comment: They always provide the best service. I rent cars regularly due to work before the pandemic and less often during the pandemic but Matt still remembered my name. They always make me feel welcomed and special. They strive for customer service and meet it effortlessly.

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Name: V********* R*****
Date: 2022-02-07 21:20:41
Rating: 1
Comment: My experience with Palmdale Enterprise has been terrible. The reason I rented a car from them is bc my car was in the shop and so I thought Enterprise would give quality service.... however....I had to switch out each rental car THREE times because all of their cars needed oil changes and maintenance. The customer service is terrible and I had to file a grievance on their assistant manager Jennyfer Cota not only is she unprofessional and petty but her passive aggressive behavior has made me look alot differently at ever renting from Enterprise again!!! Also their employee Jessica is problematic and overall this wasnt a good experience. The staff all give different rates for the same vehicle without informing one another... so clearly the communication between staff is not good. Just dont go here guys go to Lancaster Enterprise or anywhere else but here.All the managers are snakes and Liars!!!! Brian told me he was authorizing my card for a certain amount and actually charged me more than the amount that I owed and then denied it. 😳😳

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Name: M**** M*****
Date: 2022-01-21 16:36:00
Rating: 5
Comment: Awesome experience, the car was reliable, best price. The worker, Chelsea was absolutely incredible she has the best customer service she’s funny down to earth charming and professional. She is an AWESOME add to the team of Palmdale ca on the boulevard, thank you Chelsea and team

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Name: T*** v* T*** T***
Date: 2022-01-20 03:09:21
Rating: 5
Comment: Excellent customer service by the blonde hair lady. My apology for forgetting her name..she was very helpful in getting me the right rental car.

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Name: U******** J****
Date: 2021-12-30 12:41:00
Rating: 5
Comment: The staff has been real helpful in renting me a car. They really reached out via text message to find out my experience with the company.

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Name: V******* R*****
Date: 2021-12-22 15:51:07
Rating: 5
Comment: Ive always received good customer service at this location. Vehicles are clean both in and out and in excellent condition. Thanks for being an alternate option and easily accessible. Palmdale

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Name: J***** W*****
Date: 2021-11-28 01:29:25
Rating: 2
Comment: They eventually got me into a Hyundai Sonata with which I am thoroughly satisfied. Thank you for that part. An updated version of the original review is below:They had two cars available for me to rent with my reservation made two weeks in advance: an early 2000’s Ford Fiesta with a drivers seat that would not go back at all, and a mini suv that even the enterprise employee agreed smells strongly of URINE. I’m 6’1” 280 lbs, making the Ford Fiesta not an option I rode around town tending to my business and personal affairs in their 2010’s unpleasant smelling little SUV. Get your act together enterprise. I work at Wal Mart and we have our act together better than that.

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Name: J*** B******* C**
Date: 2021-11-15 03:31:33
Rating: 5
Comment: My Enterprise car rental experience was excellent. The staff made the rental and return process very easy. I was happy with the rental car. Thank you!

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Name: C W****
Date: 2021-09-28 16:38:18
Rating: 1
Comment: Oof. What can I say. From start to finish hands down the worst experience of my life. Not one representative will be truthful or educate their client. Upon arrival I was SHOCKED at the information given and how it was the extreme opposite of what was stated on the phone.Do yourself a favor and pick any other location. They are very slow, repeat useless information multiple times, and tell you to just bring the deposit.Had I been more prepared the experience might have been somewhat pleasant but as not one employee could relay correct information and I called a verified numerous times with various employees.Enterprise clearly needs better training for their employees. I would be just fine seeing this location go under. I’d rather have an empty business than to let this one continue.

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Name: V******* C*****
Date: 2021-09-24 15:37:18
Rating: 5
Comment: The staff are friendly, accessible, honest and efficient. Youre in and out in about a half hour, whether you are picking up or returning a vehicle. They have a good selection of vehicles. Conveniently located. My only complaint (not related to the facility): Enterprise, WHY have you doubled your rates at a time when so many people are struggling to keep their heads above water? Economy rentals went from $44 to $88, and the debit deposit went from $200 to $300. That puts a serious HURT on middle class working folks. Individual insurance policies went up, too...what are you thinking??? These rates might be the cheapest in town, but its still price-gouging. SHAME ON YOU!!!

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Name: h**************
Date: 2021-09-18 19:01:21
Rating: 5
Comment: Very friendly staff. Much more friendly and helpful than Hertz. Clean and modern cars. Worth the extra $.

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Name: K******* B***
Date: 2021-09-17 02:51:37
Rating: 5
Comment: Exceptional Service all the way from the Driver that picked me up, the person who Registered me in and the Sales guy that finalized my rental. I would give 6 STARS if I could. Thank you Enterprise!

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Name: D**** S******
Date: 2021-07-17 15:39:13
Rating: 2
Comment: Booked a full size truck on 13th of july via call in.Never heard or received text confirmation. Call day of pick was told didnt have the truck i reserved..Had smaller truck. Okay will rake told service person. Came to get truck at 5pm it was gone. They had full available now. Pick up, has exhaust leak,passenger seat belt doesnt work. Have to bring back next morning and exchange for anothet truck. Good thing i wasnt leaving rown with it night beforeSo not very Happy with the service here iin thePalmdale location

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Name: J*** P*******
Date: 2021-07-15 15:48:45
Rating: 1
Comment: Really bad customer service, they charge extra fee to clean the car but they give you the car either dirty or wet. They can’t even dry the car.I got a car with really bad tabaco/ cigarette smell, I complained about it thro a manager who texted me for survey and they didn’t find who was the person who texted me to see the complain.Honestly I would’ve prefer using my second car instand of renting to save on gas.Very Disappointed from this company, easy way to make extra $100. Plus they don’t even fill up the gas tank.Jennifer gives you good customer service.

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Name: S****** E******
Date: 2021-07-02 02:47:24
Rating: 1
Comment: Made price changes after quoted price. When I went to pick up the car the price increased by an extra $100. Car had strong smelled marijuana smell. The car was not cleaned out..

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Name: A**** P****
Date: 2021-07-01 16:44:11
Rating: 1
Comment: I am never going rent a car from Enterprise ever. We made a reservation 3 weeks ago. My husband went there in person twice to make sure that we will have the vehicle on the reserved day. He explained that if we don’t get the car on the date we will miss our trip that will cost us 1000s of dollars.Yet just one day before our trip on a long weekend they texted saying, unfortunately they are “sold out” so they can’t give us the car. The text came after hours, we spent hours talking to customer service. Only answer we got was that we should talk to the local office. We waited and called the local office in the morning and the person picked up the phone was so rude, as I was explaining she hung up the phone on me. Her resolutions is that we get a 7 seater, but we are 8 people, how is that even a resolution!So frustrated, don’t deserve this on a long waited family vacation day. We work hard and wait for our vacation all year long. On the day these companies simply ruin it completely and we don’t even have any voice to fight them. Beyond irritated, again never ever renting a car fromenterprise.Reservation means simply a joke to them. They better say we don’t have reservations so people can at least know what will work for them.

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Name: I******** G**
Date: 2021-06-28 13:57:30
Rating: 1
Comment: I used to rent from enterprise without any problems. Now this office in Palmdale totally made me never want to use this service again. I reserved my car online. They gave me a 2021 Chevy Malibu. When driving off the lot, the car swerves to the right when you drive. So you have to drive with the steering wheel to the left and hold it in order for you to drive straight. So, one the next day. I am scheduled to bring the car in. On the Angeles National Forrest. The car loses power and completely stop moving. I couldn’t move. It no longer drive. So I call enterprise and tell them what’s going on. First off, I was upset. Let’s understand that. So my voice tone was upsetting. You can here it in my voice. However, that should never give them a reason to hang up on you and you are looking for help to get out of there. I had to walk a mile away from the car to get one bar. I was hung up on 13 times within a 6-8 minute time span. The roadside team continues to hang up on me. And the people at the local office didn’t help either. I had to call my wife to come get me. And the managers still haven’t called me yet to apologize or to offer any type of consultation at all. I’m completely disappointed. And this all happened last week on the 21-23 of June 2021.

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Name: J**** P*****
Date: 2021-06-22 16:36:07
Rating: 1
Comment: Don’t care about the customer!I reserved a specific car week in advance wasn’t available when I showed up. No attempt were made to satisfy my needs.

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Name: B*********
Date: 2021-06-18 22:31:20
Rating: 5
Comment: I had the best experience. The customer service was outstanding and the very nice. Very knowledgeable about the car and the insurance. We felt safe when driving to San Jose. Enterprise is one of the best rental services there is!

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Name: J****** C*****
Date: 2021-06-11 23:38:41
Rating: 5
Comment: Renting a car here was a great experience. The enterprise on palmdale blvd is the best. All the employees are so nice. Justin is the one that helped me and he was so nice and helpful. I will definitely come back. Thank you everyone.

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Name: R*** G***** (**** U*************
Date: 2021-06-04 06:30:09
Rating: 5
Comment: My sister was blessed to be able to get a rental since her car was left for a week in dealer. N Enterprise ended up with 2020 Dodge Suv and thats her dream car but atleast a week for her to dream with lol

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Name: I*********
Date: 2021-06-01 16:19:47
Rating: 1
Comment: I arrive and I am told they dont have any cars available. I made my reservation 2 weeks in advance. The associate tells me he has a small 2 door compact car when I needed a mid-size, full size SUV for a family trip. A heads up about the lack of cars wouldve been appreciated. No help from the associate whatsoever.

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Name: K*** D M******
Date: 2021-05-07 18:25:19
Rating: 5
Comment: I always get the best service from this company. I usually go to the Lancaster location but this location is closer to my new place. They always take care of me and I never have to worry about being ripped off.

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Name: K******* H*****
Date: 2021-05-05 22:26:51
Rating: 5
Comment: My experience was a great one. Customer service was excellent. All and any issues are always resolved. Extremely satisfied. Enterprise is my first choice hen I’m in need of a car rental. Thank you Enterprise

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Name: M******* C*******
Date: 2021-03-25 13:47:22
Rating: 5
Comment: I made easy reservations on line. When I got there I had already had the easy check in, filled out. With in 24 minutes I was driving off the lot in a very nice SUV and I was surprised at how reasonable the price was. Dropping the car off was pleasant and efficient also.Thank you Enterprise.This was a very positive experience.

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Name: G**** D*****
Date: 2021-03-24 00:28:31
Rating: 1
Comment: If i could give zero stars i would but cant i called made a reservation was told i would only need my dl and form of payment never was told i needed a utility bill untill i got to the location wasted my time should really change policy any form of proof be valid never going there again

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Name: D**** C*********
Date: 2021-03-17 16:43:00
Rating: 4
Comment: Good service, and I like the vehicle choices. Unfortunately the last 3 vehicles I have rented smelled like pot. They attempt to spray the vehicle, but that only lasts so long.

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Name: J***** T**
Date: 2021-03-16 09:18:49
Rating: 5
Comment: Fast and the employees are very respectful. Hassle free too, they offer shuttles for pick up and drop off. Cars are thoroughly sanitized and clean.

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Name: C* R********
Date: 2021-03-03 22:27:18
Rating: 1
Comment: Recently made a reservation for a Full Size rental for 3 days. Authorized a $200 deposit plus the cost, totalling almost $600... Enterprises Google Updates boast, We are open with clean, sanitized vehicles and a new low-touch rental process.Unfortunately, even with the high price tag on its rental, the car was not clean. In fact the dash which is where you need to touch, was filthy. Not dusty, grimey, sticky.. I attached pictures.Also, their low touch rental process included not providing a copy of the contract. I did not receive one by email after I left with rental, nor did I get one in person. (Would have liked to see how much gas they claimed it had..)They did offer a small discount for the car being dirty and the representative said hed take it back to clean it... So I waited.. it wasnt the outside that I had a problem with, but I hoped the interior would get a good wipe down. They presented the car to me 20 minutes later, completely drenched, and vaccumed none the less, but with the same dirty dash that I had pointed out. Pictures attached. They did include a Clorox wipe as mentioned in their Google Updates, guess I was expected to clean it my damn self.. Which I did. But for $600, I expected Full Service.Next time I will make the trip to Valencia.The cherry on top.. Drove off the lot with an almost empty tank. Pictures attached.

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Name: E**** C*****
Date: 2021-02-18 22:23:45
Rating: 5
Comment: Great customer service! They helped me navigate the whole insurance process and got me into a rental that fit my needs. Everyone working there was very nice and ready to come help right away. I will be coming back here if I ever need to use another rental car.

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Name: a**** d**
Date: 2021-02-15 15:06:40
Rating: 5
Comment: Palmdale Enterprise delivers great customer service. Sometimes it gets a little busy but the staff handles the volume with great care and excellence. Whether renting for fun, local errands, or car repairs, Palmdale Enterprise has been my “go to.” I have been a loyal renter for years!

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Name: K******* C****
Date: 2021-01-30 04:08:32
Rating: 5
Comment: Amazing service as well as workability with extending rental. I will definitely rent here again. Much thanks to the staff at Palmdale Enterprise. Keep up the good work.

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Name: L*** D******
Date: 2021-01-29 22:55:47
Rating: 1
Comment: Poor customer service. Did not receive my deposit back. It disappointing that this is how they make their money. I have convinced friends and family to use alternative companies and they have shared better experiences. I would never rent from here again.

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Name: L****
Date: 2021-01-27 15:34:42
Rating: 1
Comment: When we arrived, they told us the car we reserved was not available at that location. I reserved the car for 8:30. Was not available. We had to wait for someone to return a car. The car was full of fast food wrappers. We did not get out of there until 9:38.I guess we will go back to renting cars from Hertz. I need to rent a car in June and thats were we will go. The guy who helped us kept arguing with my husband amount the Lost Damage Waiver. We told him that we asked for it, but he kept saying it was not checked. My advise, go to a different rental place.

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Name: M* D*
Date: 2020-12-03 02:47:22
Rating: 1
Comment: The SUV was okay but it was:1. Different from what I specifically reserved2. Unavailability of vehicle despite reservation weeks in advance. The agent insisted that they did not have our request available so he offered the one we used.3. Car smelled so bad of marijuana that 3 Meguiars deodorizers and 3 car fresheners did not work. Very disappointed with this one4. Bad tire tread depth - this was reported before car left Enterprise but agent said this is okay. Our tires slid multiple times during the trip on road. Still thankful that we got home safely.It was a dangerous car to drive

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Name: E***** W*****
Date: 2020-12-01 03:20:12
Rating: 5
Comment: . I will only use Enterprise. they were just great. they were efficient,courteous, and very pleasant. good job, good team. thanksElaine

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Name: J**** B****
Date: 2020-11-18 18:15:37
Rating: 5
Comment: It was a great experience and extremely efficient. I feel like they are the Chick-fil-A of Enterprise. I got there and gave them my reservation. I waited a few moments and someone helped me get the car and then I drove away. I came back to return my vehicle and it was like a pit crew in there. It was fairly busy but by the time I backed the car into the spot someone was coming over to check out the vehicle. As soon as the car was turned in they offered me a ride back to my hotel.

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Name: A***** G****
Date: 2020-11-09 17:58:19
Rating: 1
Comment: Worse service ever, dirty cars, I took pictures proof and had to put air in the tires myself. Worst customer service ever. Worst Office Manager EVER - Brian, is rude and lies, he charged my credit card with out my authorization. Had many conversations with him and he was NO HELP.

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Name: S***** C***
Date: 2020-10-18 17:32:24
Rating: 1
Comment: The ride was great. Car was issued dirty, check engine light-return to dealer for service, window wash level low warning, mirror adjust control was pushed down into the door-unusable, and low tire pressure light kept coming on even though the pressures were good.

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Name: L****** C*****
Date: 2020-10-15 22:20:29
Rating: 2
Comment: Didnt care for the insensitivity and short answers of the gentleman at the podium. Completely ruined my experience. They should be more careful with training the first person people come into contact with. People who have had a car accident wont do well with a funky attitude

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Name: C******** F********
Date: 2020-09-23 05:59:54
Rating: 1
Comment: I have many issues to complain about this rental car company. But that will take a book size if I start to tell. So, to make my story short, I urge Enterprise to refund me the charges you collected from me unlawfully as soon as possible.Nobody has ever attempted to solve my issue until now. Unfortunately, thats another issue that I have to add to my complaint.And surely, I will not use your services until my problem is resolved.

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Name: T*** S****** (**** C***** N******
Date: 2020-09-10 19:56:49
Rating: 5
Comment: Enterprise representatives took great care of me. Everybody was so pleasant, friendly and inviting. I have always used Enterprise Rent-A-Car, and now Ive used them to purchase a car. Great experience.

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Name: M***** J****
Date: 2020-08-28 17:26:21
Rating: 4
Comment: I needed a rental car to drive while mine was in the shop. Enterprise made the whole process extremely easy. I made my appointment with the body shop, including the rental car request. Shortly after I arrived at the body shop to drop off my car, the Enterprise rep arrived with my rental. Smooth as silk. The return process was equally seamless. My only complaint (and the reason for 4 stars instead of 5) is that the car smelled like cigarette smoke. I didnt think to ask for a non-smoking car, nor was that offered as an option. Other than that, my experience with Enterprise was perfect.

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Name: C********** C***
Date: 2020-08-21 01:43:57
Rating: 1
Comment: My wife had made reservations for a suburban to be picked up, the next morning they called us and told us they cannot help us with getting a vehicle and said that that Lancaster office had a good amount of vehicles that wed be able to pick up and they could accommodate for us. Lancaster office was never contacted about helping us. I then called the Palmdale Asking why we were tossed to the side and not help. This office tried to give me a smaller vehicle that will not fit my family and luggage for a 7 hrs drive. They were rude and did not care for the customer what so ever I do not recommend this office to anybody. There a bunch of incompetent employees Who dont care about the customer in the end.

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Name: D** W*******
Date: 2020-08-08 21:07:30
Rating: 1
Comment: First of all I tried to reserve a car for Friday in Lancaster ca. they told me that both locations are completely out of cars thats Palmdale and Lancasters I made a reservation for the Palmdale location to be picked up on Saturday morning had a few issues called the guy about three or four times explain to him my position not only did he leave out important details but he also thru his sister location in Lancaster under the bus, so I asked for all details needed to rent a car and its been about eight years since Ive rented a car last time I rented a car you could still use cash,so the guy told me i would need a debit card and so I went and got a debit card loaded the card came to Enterprise and they rejected me and told me they couldnt rent to me, they insulted me told me that my card could be stolen it could be anybodys and did not help me I arrange for a ride to get to this location I live about 25 miles away Im dropped off and Im currently stranded and stuck untilI can get a ride here because of what they told me to do, if a person is getting a bank card for the first time the name wont be on the card didnt explain any of these stipulations to me beforehand I would have not wasting my time and money I spent money on getting the card and loading it and Im losing money because it cost money to put it on and to take money off they had me stuck and stranded outside in the heat and its at least 90 something degrees for hours Ive been really let down I have family that lives on the east coast and theyre here on the West and theyre 4 hours away and I was unable to secure the ride which they told me I was going to be able to, its been over 12 years since Ive seen my family Im really hurt and let down my uncle had sergoury and alot of the family gathered to show support but Ill miss out bcuz a potential humble loyal customer wasnt treated fairly, I would have been happy to return my business when my card comes in mail with my name since thats the only small detail they didnt mention till I was there I feel epically failed a d I am not short on the payment 😩😭😵

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Name: S**** P******
Date: 2020-07-25 23:33:09
Rating: 1
Comment: This place is inconsiderate, rude and sneaky! As we drove off with a Toyota RAV it had expired TAGS! They didn’t clean the exterior nor the interior, the interior was full of dust particles carpets were dirty and blood stains on the top interior.Did they forget we’re in a PANDEMIC!Due to this vehicle being dirty on the exterior we didn’t notice the windshield was chipped until after we drove off and we cleaned the windshields with the wipers.The TAGS showed JUN 2020 and license plates WASHINGTON aren’t we in JULY?We only took the vehicle because it was the only upgrade MATT stated was available. After arriving home my family suggested I call Enterprise. This location did not answer their phones, so I called the main customer service line. I spoke with a representative that also was unsuccessful reaching them through the phone. The representative instructed me to drive back to the Location and request the vehicle to be switched out, the representative herself stated they should of never given us a vehicle with EXPIRED TAGS!After taking the vehicle back I Notice all the customers that were getting into their rentals the cars had just been washed. I than pointed out to Matt if all these cars are washed why wasn’t ours why did you give me and my family a dirty vehicle in the condition you did.He stated the TAGS are ok. After all he has the audacity to deny that the TAGS ARE not expired and than states oh it was my bad I didn’t have them clean your vehicle, and I’ll try check to see if we have anything else if not you have to take the downgrade.Really MATT! Can someone please tell me if TAGS show JUN 2020 they are not considered expired and you won’t be pulled over, that’s probable cause to pull you over! What is wrong with this representative?After doing a research of my own about enterprise I notice on their WEBSITE it shows they have a PLEDGE to have clean cars and sanitized and all touch points taken care of. If they have a pledge why did I use my products to clean the interior for the sake of mine and my families health?Enterprise don’t promise a pledge to only get business, have your representatives that represent the company follow this pledge for not only your customers sake but our countries sake, and this is why the spread continues!YOU don’t follow your own pledge of having your vehicles sanitized for the next customer very disappointing and false advertisement!!!!!!!!!!Yes, Matt eventually switched out our vehicle to a ROUGE NISSAN WHICH HAD BEEN THERE WHEN WE ARRIVED earlier in the day, why couldn’t you save us BOTH the trouble and inconvenience?Thanks for the switch out but this inconvenience delayed our entire trip! I didn’t drive off their property until almost NOON! And my vehicle is not yet packed!Be careful when renting from them folks!CHECK EVERYTHING!

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Name: C***** B
Date: 2020-07-25 17:30:42
Rating: 1
Comment: We booked a convertible car a few days ago and yesterday right before closing they called us to say that they don’t have convertible cars at this location. They had lots of time to call us about this so that we would have more time to find another one since we wanted the car Saturday morning (this was Friday evening). We had to start calling other locations at 9am when they open most rental places and all places so far is either closed or already out of cars. This really ruined our weekend that we had look forward to. First time we got a babysitter, rented a hotel and was looking forward to rent a fun convertible car instead of our suv. Would not book with this place again!

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Name: S***** A*****
Date: 2020-07-22 17:46:49
Rating: 3
Comment: Renting the vehicle was easy and quick once I got to the front of the line. I was upgraded due to lack of the size SUV I had reserved; the upgrade was a pleasant surprise. My rental was to be returned the following day by noon (they close at noon on Saturday) and I realized I was not going to be able to return it on time. I tried extending the reservation on the Enterprise app and was told to call Enterprise. Called the 800# and listened to the recording; call the local office. At 11:11am I called the local office and was on hold until 12:15pm when I gave up. My reservation was not extended officially because no one answered the phone, either at their national headquarters or at the local office. When I mentioned this upon return on Monday, I was told the computer just automatically extends the rental. No awareness that a customer was on hold for over an hour. Returning the vehicle was very quick and efficient. I will rent from Enterprise again but I certainly wont attempt to reach them on the phone - and what good is the app if you cant extend your reservation????

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Name: j** s*****
Date: 2020-07-14 16:28:07
Rating: 5
Comment: I never have a complaint with Ennterprise they always go out of the way to make my rental painless. The reward program actually has been useful and. I have. Earned several free rental days that are easy to redeem. They are my first choice in renting a car.

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Name: S**** W***
Date: 2020-07-10 15:13:17
Rating: 4
Comment: Never had a bad experience with Enterprise in Palmdale. Even when they are ridiculously busy they are always friendly and get the job done. Cars are always in good shape too. Not perfect vacuuming and I would say not great at being sanitized for COVID-19 but they are always clean enough. The location is further for me to drive but I’d use the Palmdale one over Lancaster any day.

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Name: J******* V
Date: 2020-06-23 20:38:40
Rating: 4
Comment: We rented a full size truck for a camping trip. The staff was friendly and the process was quick and easy. The biggest downfall was that the trucks gas tank was practically empty and the truck was dirty. It would have been nice to pick up a clean truck full of gas, ready to go, for our vacation. Instead we had to go straight to the gas station (not included in our time frame to get out of town) and go home and wash it before we even started to pack it up. Considering its a rented vehicle, I didnt feel my husband should have had to do that but it was necessary. Its also easier to return the vehicle with a full tank instead of trying to play the game of how much gas do I need to put in someone elses truck so that Im not charged extra. Seems like a clever game on Enterprises part. So they got extra gas from us too. Overall the experience was ok and the truck drove good.

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Name: C****** V
Date: 2020-06-09 19:25:43
Rating: 5
Comment: Im never disappointed if been renting cars for over 10 years. Matthew is amazing he always makes my experience a 10 plus. Thank you Matthew for your amazing customer service

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Name: N******* S***
Date: 2020-03-18 14:21:27
Rating: 5
Comment: Couldnt say enough for how good the team was here, my car was in the shop for over a month. They worked with me and helped me through the process to make it as painless as possible the whole time. Especially Kiara! She went above and beyond to make sure I was happy with the rental and help out however she could the whole time.

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Name: E*** A****
Date: 2020-03-04 13:36:16
Rating: 5
Comment: I rent from enterprise every year and I’m never disappointed! Always happy with all my rentals, this time I really enjoyed the truck I got.. super comfy and lots of leg room for the kids! The Ford F 150 was my favorite car rental..

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Name: A** A******
Date: 2020-03-03 21:52:03
Rating: 1
Comment: I had the worst experience at this location .so where should we start I came to the location to get a vehicle becusse someone hit my car and when I got rite in the door they treated me with rude and lak of skills to make me happy so they told me I need to bring my mom that is handicap to sign and I said OK and left and second time i come back they say now that we cant rent you vehicle and now that Im getting a vehicle for 30 day rental. So I told my mom handicap with broken arm to let go to other location I call my insurance and change the location. So when on the way to that location I get a call from them saying they will have car ready and that a lie so I drive 20 min get there and they turn around and say same guy from other locations said we cant rent you car so I left. This guy went out of way like what kids do and called every location but told me I can go get a nother location. For that being said we have spoke to corporate office and they will release him because I am filling a law sue again enterprise and the manager name is confidential for false information and Emotional Stress case 42-A73692 Sincerely. Srg. Louis W Adams

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Name: M******* R****
Date: 2020-02-13 22:06:34
Rating: 5
Comment: The staff at the Palmdale location is AMAZING! They were all very helpful, personable and knowledgable. I could not have asked for better service. This visit is just one example why I always rent from enterprise!

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Name: M*
Date: 2020-01-31 01:40:16
Rating: 5
Comment: Update: I had the pleasure of using this business again and they were even better the second time around! Thanks guys!!You guys are absolutely awesome!! Thank you for your help!! Everyone that works here is so professional and super helpful!! Definitely recommend!!

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Name: D****** A*****
Date: 2019-12-18 02:28:57
Rating: 5
Comment: This has been the best experience Ive ever had in any car rental place. Nick treated my aunt, my cousin and myself with dignity and respect. Besides being well dress and a sharp haircut with a contagious smile Nick is the man to get you in the rental you need. I cant thank you enough Nick. Thank you Nick

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Name: T** M****
Date: 2019-12-11 17:16:18
Rating: 5
Comment: Great rental experiences with Enterprise Palmdale. Nick and his team go out of their way to make sure everything is right. They are very competitive, it is a handy location and you can arrange to be picked up before and dropped off after your rental in the local area.

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Name: M**** V**
Date: 2019-11-11 17:25:13
Rating: 5
Comment: Convenient location right off freeway and across from my hotel (holiday inn). It was ridiculously crowded when i got there, but they greeted me. When i got to the front Nick apologized for the delay and was up front about the time it would take. I checked in but went to the hotel while i waited. When i came back Nick remembered me as i walked in the door and said my car was just about ready. Was expecting a nissan versa but got a mini Cooper...awesome! Be aware of short hours on saturdays and that it is closed Sundays.

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Name: S***** W*****
Date: 2019-11-05 13:10:05
Rating: 4
Comment: Friendly people. However, car was not ready when I arrived. Had husbands flight not been delayed, he along with our 2 year old grandson would have been waiting for me to get there. Did receive a larger vehicle because the one requested not available at no extra charge. I do not have vehicles with all the bells and whistles, so having some instruction would have been nice. Although, the overall experience was expensive, but good. Not sure I needed all the insurance I paid for, but never know what is lurking out there.

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Name: R**** A****
Date: 2019-10-24 14:24:43
Rating: 4
Comment: Convenient place for your rental. Pricing is very competitive with nearby competition. Every time you get a rental, one of the managers calls you after a few hours to ensure that youre satisfied with the rental. All associates are very friendly and helpful. They also try to upgrade your rental if they have the inventory available.

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Name: D*** P*** S*******
Date: 2019-09-27 19:19:34
Rating: 5
Comment: Sarah Vallejo provided excellent service. We arrived in our Honda Fit. My wife and I were on our way to Telesis to have body work done on it. Sarah had a Chevrolet Suburban available, but before renting it to us she asked if wed like to wait for a smaller vehicle because she noticed that we were used to driving a compact car. I thought that was nice of her to think of our comfort.All of my experiences have been wonderful with your staff. Sometimes theres a long wait time, but thats because there are too many people waiting for a vehicle; not the fault of the staff. One time there was a power outage in the Lancaster, California office which caused disruption. Again, not the staffs fault. Your staff empathized with our situation and assured us that we were not forgotten.Keep it up!

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Name: L*** N***
Date: 2019-09-20 19:30:06
Rating: 1
Comment: The staff was rude, told me to go to the valley to rent a car, that they had cars returned damaged and that were late, which is not my problem, I reserved a small car for 12pm today and they didnt have a car and wouldnt one until 3pm. I need to be in the valley by 3pm. very unhappy with the rude and condescending service i received and the fact that I didnt get a car

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Name: p**** r********
Date: 2019-09-14 04:31:36
Rating: 5
Comment: I started off with the Lancaster branch but they still lack customer service. Then I try the Palmdale branch and they were the best in everything. Answering my question, understanding my situations to get the best vehicle for my request and the communication is fantastic. I am not just saying this to promote them but it is the truth during the days I had been with them. This is my opinion and experience with this company. Hope they can continue the great work with many other customers and have other branches (like Lancaster) follow their example.

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Name: M****** E*******
Date: 2019-08-15 16:01:11
Rating: 5
Comment: The process was simple and easy. I was greeted as I entered the office and treated special during the entire process. I was called by name numerous times after I gave it to them. They set me up in a rental and went through the process quickly to be sure I understood everything and felt comfortable with the vehicle they found for me.Kameelah was amazing. She was so personable and made me feel more like a friend than a customer.

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Name: C********* C************
Date: 2019-08-13 15:52:38
Rating: 5
Comment: Very 🐌. Never showed up to pick me up. They need to hired more employees if they are too busy. Every time I rent a car I have to wait extended periods even with a reservation. The experience is stressful. The people there are very nice, especially James and they have reasonable prices.

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Name: S*** S******
Date: 2019-07-26 15:17:09
Rating: 5
Comment: Rented two cars. The first time I got a free upgrade. The second time I asked for an upgrade. They are extremely accommodating and friendly. Always a relaxed experience.

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Name: D***** M****
Date: 2019-07-22 20:58:44
Rating: 2
Comment: I rented a car while mine was in the shop. I used my debit card because it was only for over night. I was told they would take a $200 deposit and refund it once the car was returned. No problem right...no I return the car and they proceed to not refund my deposit, but take and additional $200 from my account. I spoke with them and the young lady at the counter was really condescending and somewhat rude, explaining to me as if I were a child that it will take several business days for my money to be refunded. Well it would not be an issue if they had not screwed up in the first place. Oh, and did I mention she never apologized for the mistake. I have been renting with Enterprise for years...I will not be renting from them again. In fact I will pay extra not to rent from them. Customer service is a goal for them, not a policy.

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Name: S***** N*****
Date: 2019-07-09 23:39:09
Rating: 4
Comment: Friendly, knowledgeable staff at the Palmdale location.I have been here several times and the staff is friendly, but incredibly busy. Im not sure if it is under-staffing or poor organization, but there is a sense of stress in the office that could be alleviated by designating a receptionist to answer phones, so front desk staff doesnt have to. When I have called, sometimes the phone isnt answered other times I have been put on hold for a long time. I appreciate that the front desk staff deals with the person in the location first, as it should.The vehicles I have rented have been clean, comfortable, and available as requested. The Courtesy Drivers have been pleasant and friendly.The Enterprise App is easy to use and informative.

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Name: d**********
Date: 2019-07-03 13:49:25
Rating: 2
Comment: Just have to say if your renting from palmdale California location bring a sleeping bag with you. waited over an hour before I got the rental, and on top of that I got a suv that was left from what ever they had. I reserved a compact. oh and also dont forget to bring your sleeping bag back when you drop off you will be waiting again.

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Name: T*** B*****
Date: 2019-07-02 17:03:58
Rating: 5
Comment: This is a novel, about Sylvia Gamarra & Isaiah Blueford, two people that this location has, that are trully good at their job.We had trouble with our rental while on the highway enroute from L.A. to Az. We found this location, called ahead & limped in.Sylvia worked diligently @ getting us back into another rental so we could be back on our way, but what went on with Mr. Blueford gives me hope for customer service in America. He happened to encounter a disgruntled man, who, wasnt even the one renting the vehicle, an all out agitator. Mr. Blueford handle this guys agitation with pure courtesy, long story short, he quelled this guy with courteous actions & responses, even opened & held building door for him when they went out to rental, helped close his door as he got in on the passenger side! When Mr. Blueford came back in, I had to tell him so & shake that Mans hand! Good job you two!LAX could really use your training & attitudes!

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Name: L******* D*****
Date: 2019-06-25 06:16:25
Rating: 3
Comment: It was on a Saturday when I returned my rental. They only had limited staff so they could not take me back all the way to my home! I was going to have to walk 3-4 miles after the drop off so I call uber!!!!!!!!!!!!

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Name: K W*******
Date: 2019-06-19 17:52:35
Rating: 2
Comment: I had made a reservation for a vehicle had to wait over a hour to get serviced. They didnt have the vehicle I reserved and they gave me attitude when I complained.

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Name: J d
Date: 2019-06-18 15:04:33
Rating: 5
Comment: I had used this location in the past and only gave them 1 star. Needless to say my review reflected the service I got.However, after refusing to use this location for over a year I tried again.Well, first huge improvement is the fact they moved across the street to a bigger location. Much better!Ok, now when I got there the place was packed. All the employees that were working, WERE WORKING!!!I needed a last minute rental and they had exactly what I wanted. Price was right and the service was TOP NOTCH, compared to the horrific service I received my last visit some time ago.Thank you for the huge improvement, great service, even under pressure with a full store.I will gladly start using this location for my future rentals.Thank you.

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Name: D***** L****
Date: 2019-05-30 23:00:19
Rating: 1
Comment: I had a reservation here on Friday May 24th 2019 when do you get a card and was told by the lady behind the desk they had no cars they only had 10 cars on their lot when they opened up that morning but they were still taking reservations and that there was 70 people waiting for cars watch as she picked the phone up about 25 times and hung up without even saying hello to people calling in very unprofessional I wound up sitting down there for a little over two hours waiting for a ride to get home as I am disabled its a little difficult for me to walk and their advertisement about will pick you up and drop you off its just a bunch of garbage as they will not go out past 45th Street in either direction this place really needs a revamp on management and employees as I said before very unprofessional and uncaring people working here

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Name: L***
Date: 2019-04-18 23:01:44
Rating: 1
Comment: Wanted to rent a car for 24h, but they didnt gave us one. Reason: Not valid driving licence. However we have one: We are from Switzerland and rented two weeks ago an RV at Los Angeles. We drove with this rental RV to entreprise rent-a-car. We have a valid international(!) driving licence in englisch and german. This licence IS everywhere in the world VALID and we have rented several cars/RVs in USA and other countries!

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Name: S** P*******
Date: 2019-04-15 23:53:45
Rating: 4
Comment: Car rental experience with all of the staff and the vehicle at Enterprise was great. They have a huge problem with understaffing however so the wait is way longer than it should be. If it wasnt for that I would have definitely rated a 5 star

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Name: s******* b****
Date: 2019-03-28 20:02:24
Rating: 5
Comment: Tim and Isaiah were GREAT!!! Their customer service is amazing. Theyre very welcoming and help cut the stress of renting a car. Especially since our car is messing up and we had a horrible morning. Luckily these two made our day THANK YOU ISAIAH AND TIM ! YOURE AMAZING PEOPLE AND EMPLOYEES

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Name: A****** S******
Date: 2019-03-07 15:13:54
Rating: 5
Comment: The team consistently goes above and beyond to take care of my needs. Also, the new location with its additional space is much appreciated. Its good to see them leveraging the additional space to boost their service.

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Name: R*** 8**
Date: 2019-02-06 00:59:40
Rating: 5
Comment: James and Danielle are the best. They took care of me any way they could. Just like always been using them since they were at old location. They made sure I was put into a vehicle that matched my preference and budget. Even washed and full tanked vehicle to make sure I was good to go on my trip. Amazing service my go to place for all my rental needs. Whether it be a personal rent or insurance. they take care of you

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Name: E* s***
Date: 2019-01-15 12:22:23
Rating: 2
Comment: I can explain but at the end Ill be wasting more of my time that they already took from me.Get everything in writing cause when you go back, that person wont know what you and the first representative agreed with and they take everything so personal, like if the money was coming out of their pocket or bonuses....

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Name: R Z 3
Date: 2018-12-21 01:46:13
Rating: 1
Comment: My wife was sent to this place by our insurance company, for a rental, while her car was being repaired.She asked some simple questions and the person helping her was rude. He just wanted her to sign, pay, and go. This person: Austin Manke would not answer simple questions and was rude. This guy is a management trainee!As consumers, we must DEMAND decent service for our HARD-EARNED money. If service matters to you, dont go here.12-18-18I had to go here again for an insurance rental... The people were awesome. The problem came when I dropped off my vehicle and left one of my kids’ iPads which was mounted on a headrest. Less than an hour after I left it, came back for it and well...it was shattered to pieces. The glass was fresh too.My lesson is now learned. Do not rent from here...EVER. They moved this place across the street to a larger location, but it is still the same place.

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Name: P*** S****
Date: 2018-11-13 18:08:09
Rating: 5
Comment: Probably the best car rental office I have ever used. The staff is very helpful and friendly and they try and get you out of the office as quickly as possible. Never had a problem with a car. A good business model.

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Name: M A******
Date: 2018-11-05 07:04:36
Rating: 5
Comment: Go to this enterprise! The staff are beyond friendly. They were super busy on a Friday afternoon and still kept smiles on their faces and treated everyone like their top priority. I heard them going above and beyond time and time again with customers while I waited for my car. Awesome customer service and my car was clean and still smells like a new car even though it has over 25k miles on it! Yay!

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Name: J*** V***
Date: 2018-09-13 01:55:42
Rating: 4
Comment: Let me be quick at to the point. The vehicals reliability and price was great. The service of the agent was great. The location of this store is great. That in all earned the 4 stars. A no star goes to the guys that “ CLEAN” the cars when they are brought back. They are worthless. I remember they used to take the cars to the local car wash. Not anymore, a simple hose down is all they get and they dont even dry them. Managers! Compare your cars to a hotel room! Do people like dirty rooms? No right! Clean rooms gets you good reviews! Customers appreciate a clean cars too!

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Name: G*** H******
Date: 2018-08-06 00:37:31
Rating: 4
Comment: We used to have problems with this location until calling coorperate services because of a reservation issue. Lately we have been having great service for our vacation days that just ended. The staff is great and respectful.The only complaint is the car washes are not so great but like my fiance says...its a rental.

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Name: A***** A*********
Date: 2018-07-26 21:46:36
Rating: 1
Comment: Had my reservation booked and supposed to pick up tomorrow... they called me less than 24 hours before and said I need a utility bill to reserve..... um, my property is 100% self sufficient so I have 0 utility bills.... stupid people! There should be another form of identification. Now my whole trip is being postponed and I’ve lost money on the hotel I already had booked.

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Name: I**** L****
Date: 2018-06-18 16:25:59
Rating: 5
Comment: When I used to travel for work, Enterprise was always my go to. I recently had to use their services again while my car was in the shop and had a great experience yet again. The new location is nice and spacious and no other traffic from nearby businesses like their old location.Team here is fast and professional. If possible try to go when its not so busy. I went in on a Tuesday around noon and was helped right away.

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Name: H***** P****
Date: 2018-06-07 19:50:36
Rating: 4
Comment: I enjoyed renting 2018 model full size car. My experience was all good with this place. Only slightly disappointed was prior to my pickings up rental I requested 2018 camry for weekly rental. I was told they dont garentee it but if available they would give it to me. Not 1 person can say for sure if they had 2018 camry at all in their inventory. Then next day I tried myself contacting nearby enterprise they told me they have 2 but cant exchange because it needed service. I felt how can both car need service on same day. I was disappointed in enterprise at lancaster and felt like they werent trying hard to satisfy my need. Since I was starting out long trip I couldnt wait to exchange at any location and ended up using hybrid car given to me and felt dissatisfied with performance of that car. Other than chasing to get the right car requesting at multiple time to enterprise rest was all good. So I gave only 4 star not 5. I wanted to try 2018 camry since was interested to purchase in near future. Oh well my luck:)

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Name: H**** T****
Date: 2018-06-06 17:14:23
Rating: 5
Comment: Great location and facility. The staff there are very helpful and pleasant to work with. They even offered to wash the rental car right before I picked it up.

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Name: N**** W*******
Date: 2018-06-02 03:38:29
Rating: 1
Comment: Poor service. Was in need of roadside assistance. They did not send help..I was told its my responsibility. I REPLIED BUT ITS YOUR VEHICLE IM RENTING. THEY refused to send out assistance without charging me extra! The car ran HARD not smooth...Ive rented twice..always an issue with each rental. I will never rent with them again nor will II refer anyone. HERTZ will be my choice for all future rentals..I will get my AAA discount

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Name: B****** G******
Date: 2018-04-19 23:00:08
Rating: 1
Comment: About 5 weeks ago, I made two reservations online for two full size rentals. When we got there, the girl took our information. She didnt bother to tell us right away that they had no cars. When she did, she said it would about a 30 minute wait. We decided to wait, since it was only 30 minutes. Surprise, surprise 30 minutes came and went and no cars. More people started coming in while we were waiting and different staff was helping them. Then we started hearing them say it would be about 45 minutes to an hour wait time, the cars are on the way here. The staff didnt have any answers when people started asking what was going on. They were very dismissive. This was our first time renting cars and we didnt that making a reservation meant it only guaranteed you the price, and it didnt actually guarantee you a car. When the cars finally showed up, there werent even enough cars for everyone that was waiting. They had also messed up and only put my name down on their list, even though we had a reservation under my dads name, too. Same last name, but the lady who wrote my name on the list didnt realize we had both checked in and given our information. A couple cars were returned while we waited and they tried giving us compact cars, even though we had requested and were paying for full size cars. We declined them and they were given to other people, without being cleaned. Finally the cars showed up. There was a woman who showed up after we did but because she caused a scene and was being rude she got a car before anyone else. They didnt even look at her place on the list, just gave her a car. We got there around 11:30am and didnt leave until around 2pm. It was such a bad experience, specially the customer service that I will never use this location again. I may never even use this company again. The staff needs to be better trained on what customer service is and to not lie to paying customers.

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Name: T**** H********
Date: 2018-03-24 03:24:40
Rating: 5
Comment: Love the new Palmdale office the staff is very helpful and kind . All in All the only rental company I use! I love the plus membership. Ive earned enough points to rent a car for 3days and it only.cost me $1.47 It truely pays to rent from Enterprise rental a car.

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Name: c***** m*****
Date: 2018-03-21 14:51:59
Rating: 1
Comment: I have rented three cars from this location and every time the car was dirty and not cleaned. The last two times the car reeked of weed. I went back to return the car because the smell was unbearable, the next car they tried to give me also reeked of weed. I had to go to another location to pick up a clean car that didn’t smell. This location is ran very poorly.

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Name: K****************** �****** D*****
Date: 2018-03-01 21:09:47
Rating: 3
Comment: They have great service when you are there. But if you have questions, if you can e them to pick up the phone,they put you on hold and forget about you. Its really irritating because you listen to their ad about how they treat their customers right, while on hold for 15 min.

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Name: J*** L* P****
Date: 2018-02-13 19:05:37
Rating: 5
Comment: So I want to start by saying I loved my renting experience! My brother was in town from the military and I wanted to rent something nice while he was here. I went in to rent and came out with a 2018 Corvette Stingray!:) The staff was kind and courteous and very quick with getting me in my rental. Hands down the best rental place in the AV if your looking for a reliable, fast and professional rental car service. Five star recommendation. Ask for James. He helped with my rental. He is extremely reliable and professional:). Thank you Enterprise 👍👌😊

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Name: J***** I*****
Date: 2018-02-12 16:25:53
Rating: 1
Comment: I rented a Truck upon arriving I was told there were no available trucks I asked the gentleman at the counter why advertise, book and hold a reservation for vehicles that do not exist. With a very sarcastic look and grin he said I cannot answer that question. I made it a point to let him know I would be reviewing my encounter he smiled again sarcastically and said you do what you have to do. I will not be renting from here again. He definitely did not seem to care that I would be writing a review or had about experience

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Name: N*** T
Date: 2017-11-29 04:32:15
Rating: 5
Comment: I love this Enterprise location. They’re all very helpful and friendly. Yes, they do get busy sometimes but what rental place in Palmdale doesn’t get busy on the weekends? There are only so many rental places here.

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Name: B****** W******
Date: 2017-11-15 14:54:54
Rating: 3
Comment: Very Friendly staff, that are nice and do there job well, but theres just not enough people so it slows down the whole process of what should be quick and simple. Reservations have litterly always been different than expected, never the car asked for. Sadly. Overall workers are great but they are not prepared properly by there company.

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Name: R******* C***** (****
Date: 2017-11-13 08:27:20
Rating: 5
Comment: It was a little busy, however they did acknowledge that they were running behind, and would take care of you shortly. Got a really nice car for my trip and a good rate

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Name: P***** V******
Date: 2017-11-10 18:17:00
Rating: 3
Comment: They were very helpful and the car I drove was great.I had a difficult time returning the car. I was stuck in LA traffic getting back to Victorville.They didnt have Key Drop and their only solution was to have someone I know drop it off. Being from New York I didnt know anyone who could drop it off for me. I also had to catch my train, so dropping it off the next day was out of the question.I ended up dropping it off in Palmdale in stead and getting a ride at great inconvenience of a friend (3 hours out of their way).They were very nice at Palmdale, but it seems like this was a lot of trouble, worrying, and inconvenience for something that could have been fixed with a key drop box like many Mechanics shops have.

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Name: D** E*****
Date: 2017-10-11 00:05:55
Rating: 3
Comment: Love their weekend rental special, but need to extend the mileage though!!! Their staff can be sort of flighty/indifferent. Their rules change according to who you talk to for information. Also the staff changes like the weather, so it hard to have a rapport with them, except for Danielle, shes been employed there the longest, she is the friendliest,and easy to talk to. All in all this is my fav place to come to for weekend rentals.

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Name: T***** B**********
Date: 2017-10-08 22:25:26
Rating: 1
Comment: First rental car we got here, the heater didnt work. Second rental, the AC didnt work. Had to take the car to 4 different Enterprise locations during our road trip before one finally provided us with a replacement. Well never use Enterprise again. Specific to this location - it is always busy and the service is very slow.

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Name: B******* S******
Date: 2017-10-05 02:38:06
Rating: 5
Comment: I never have any issues anytime I rent from here! In fact I skip over two enterprise locations just to rent from this one. Both Danielle and Leneka are both very pleasant and helpful and always make the experience and distance from worthwhile. I have always received well manicured vehicles from this location and have always felt satisfied any time I had a concern arise. I will continue to rent from this location and refer friends and family as well.

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Name: S****** M
Date: 2017-09-08 19:13:48
Rating: 4
Comment: I needed a car for a road trip and this was my first time renting a car. The people that helped me were friendly and the service was pretty fast. The only issue I had was waiting 2 hours to get my rental car - my appointment time was at 12pm. It turns out they didnt have the car I reserved and they were waiting for their next shipment of vehicles. I recommend calling in first to see if your car is available before showing up.But once they had my car, the service was a breeze. They also gave me a free upgrade since they didnt have the car I wanted so that was a nice surprise. The car was clean and there was no issues with it. Ill most likely rent a car from them for the next road trip I go on.

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Name: J***** R*****
Date: 2017-08-30 18:53:20
Rating: 5
Comment: My car was going to be in the shop so I needed to rent a car for a couple of days. Called around and this was the best price I could find. Car was very clean and well maintained, had absolutely no problems at all ran like a monster.

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Name: T******* H*****
Date: 2017-07-06 08:07:24
Rating: 2
Comment: Need to hire more people for the morning shifts and weekends. The rental was dirty. Had hand prints all over the windows. The Reps were very slow and had no sense of urgency. I didnt like that fact that they kept questioning my employee discount. The Reps acted like I was lying about who I worked for until I asked them if they would like to see my employee I.D. Enterprise is the only rental company I use, but after this experience. I will try the other company. This is the second time Ive had bad experience with this company. First time in Florida and now in my home town at this locations. All I can say is re-train.

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Name: C S*
Date: 2017-06-23 13:52:15
Rating: 1
Comment: I had called the location one week prior to my reservation to confirm that I would be able to use my debit card as a form of payment and I was told if I brought proof of income, and a utility bill in my name that it would be fine. The day I went to pick up my vehicle, the woman who helped me was EXTREMELY RUDE and unaccommodating. I had to get a relative of mine to come by and provide THEIR credit card in order to rent the car. I had originally made my reservation online at least 6 months prior to me picking it up. I was told that there would be a long wait because they were waiting on customers to bring back more cars. Whats the point of having a reservation then???? I was at that particular Enterprise location for over 2 HOURS!!! I never once got any sort of an apology from the woman who ATTEMPTED to help me. That is FAR from good customer service as far as Im concerned. I was relying on them to get me into a vehicle and get me out fairly quickly as I had a family vacation that I needed to leave for. The womans name who provided extremely poor customer service was LAKEISHA. I do not recommend going to Enterprise to rent a vehicle.

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Name: N** P****
Date: 2017-05-16 17:57:47
Rating: 1
Comment: Horrible customer service. Employee by name of Lisa answered the phone, I was trying to get information and she was making sarcastic remarks and trying to forward me to another person. Than I came in and the same women Lisa was at the desk. She was ZERO help. Kept rolling her eyes. And while I was in the middle of talking she answered the phone and started talking to another person. Than she walked outside and left me inside still ignoring my questions... left and had to go to budget up the street. They helped out a lot.

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Name: F****** A******
Date: 2017-04-06 00:45:49
Rating: 1
Comment: Worst customer service ever!!! Twice I had to go here for an insurance claim. First time they wanted to charge me when insurance company was paying for the rental which was over $300 dollars. (I didnt pay a dime) Second time which is this time, they trying to saying I did a dent under the car wanted $1000 dollars up front told them I didnt have it then she said okay I can do $500. again I said I dont have that type of money. Remind you only reason Im renting a car is because my car was damaged and the insurance is paying for the rental. She then asked me what I have in my bank account.. Something fishy is going on to ask for money like that. When we picked up the car they rushed us didnt give us a full inspection on the car. Will never go to this enterprise again. The people were very rude as well. I didnt get their insurance because I am full coverage on my insurance. And the dent is as tiny as a baby hand. Let me mention to its under the car. If I could rate negivatve stars I will. Very unhappy with the people that work here super rude.

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Name: S**** J*******
Date: 2017-04-05 04:46:56
Rating: 2
Comment: If you dont buy their insurance coverage have fun returning the car. They will find a dent somewhere that was already there that you can barely see and make you pay for it or try to start a claim with your insurance company. Not a good branch at all I will never go back to this location again

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Name: L**** M
Date: 2017-01-04 01:49:50
Rating: 3
Comment: Great service once our turn came - very long line. We got an upgrade but the car hadnt been cleaned yet. Be careful about credit card changes at check-out.... we are told that some systems (like those at airports) arent compatible with city rental facilities. Disappointing! Also, a relative is still disputing an additional driver charge that was verbally promised but later renegd as per the contract. Positive note- we were able to change our rental for an airport drop-off for a minimal fee - thank you!

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Name: R** S****
Date: 2016-12-20 16:14:08
Rating: 5
Comment: Ive used Enterprise at this location more times than I can recall, the car has always been ready and clean, the staff helpful and polite, and the rates as as good as you can get.I dont know what more youd want from a car rental company.

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Name: E******** D
Date: 2016-11-30 07:22:04
Rating: 1
Comment: I went in for a small car rental...my rental was given away by the time I was picked up. By the way, I had called first thing at 8:01 A.m. because they open at 8 AM, for a pick up. I didnt get picked up until 10:30. I was told I was going to be the first pick up of the day...and it never happened. My small car was given away and I was given a large car I never wanted. I did not want a large car! We were on a budget and that type of gas expense for a large car was not in our budget. Hence, the small car. And to top it all off, it was so dirty. I had to go home and semi-clean it myself. It was full of rocks, dirt, and God knows what else. It was disgusting. I am the customer and I am paying for your services! I am not taking anything for free. Why was I not treated as a paying customer should be? I called in several times to ask if it was custom for them to rent a dirty car to their customers... All I got was, its a busy day. We only do it when we are not that busy. The hell with that!! It is your job to clean it!! I had plans to leave to San Francisco with my husband that afternoon to enjoy Thanksgiving with family. It never happened. We had to call our relatives and excuse ourselves. My husband was extremely upset and so was I. This is unacceptable. I had made a a reservation a week prior, if not earlier.They did try to make it up to me by giving me a future discount... but that does not erase the experience. I was very disappointed and displeased. We did not make it to SF to see our family... and that, no discount can make up.

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Name: J** G
Date: 2016-11-12 14:25:50
Rating: 5
Comment: Me and my husband really enjoyed the rental and the rate I liked the car so much I wished it was ours but we cant afford it. But well be happy with always being able to rent one from you

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Name: C*** C***
Date: 2016-10-01 19:11:25
Rating: 1
Comment: Reserved a car and tried to call them to give the required 24-hour notice that I needed to be picked up. Theyre allegedly open 9 to noon on Saturdays. I called CONSTANTLY from 9 to noon and got put on hold. CONSTANTLY. No one could pick up the phone in THREE HOURS?I canceled the reservation and booked with Avis. There are too many choices out there to put up with lousy service. Enterprise has lost my business.

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Name: J****** G*****
Date: 2016-09-02 22:59:11
Rating: 5
Comment: Always appreciate doing my business at this branch. The representatives are not only professional, but, accommodating and friendly. They always find a way to say Yes, even if there might be a slight inconvenience. I would definitely recommend arranging rentals through this branch.

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Name: N**** T*****
Date: 2016-06-29 15:29:52
Rating: 5
Comment: I have started renting from this location a few months ago, and the staff is great there. I really appreciate the hospitality I receive. Its always very busy there which speaks much volume about this location. I will be renting fr the 3rd time in November traveling for the holidays, so i hope the great experience continues. Thus far I am a big fan!

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Name: P****** F*****
Date: 2016-05-23 16:53:36
Rating: 1
Comment: No good scam. Told $90.00 for a rental from Fri to sun, got insurance on the rental was never told how much it really was...full coverage on the rental through enterprise was double what the car cost per day.. Once I returned the car was hit with a 215.35 dollar bill after being told 90.00 for the weekend,I knew once I asked for insurance the price would go up a little but not double the price though ...Rented cars all over the country never had problem like this ....Went to hurts car rentalA year ago same circumstance fri to sunWent to Vegas and back in that time and had insurance but was charged what I was told it was going to cost total before signing anything and apon return was not charged more than that this is how its supposed to work

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Name: v***** o****
Date: 2016-05-23 13:14:55
Rating: 5
Comment: I have been given 5 star service at the Palmdale Blvd branch for two years the staff remembers. my name and are always polite they are always looking to assist to better your experience. I will always use this branch if in Palmdale yet I will always use Enterprise.

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Name: E* S******
Date: 2016-03-29 21:39:08
Rating: 4
Comment: The vehicle I requested online was not available at the rental location. I rented a smaller vehicle, drove it ten miles then returned it because it did not have cruise control. There was no hassle. I was allowed to exchange the vehicle and was given an upgrade for the same rental fee. The service was excellent.

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Name: D*** S******
Date: 2016-03-24 16:52:46
Rating: 5
Comment: Ive rented from this location for years. I drive an extra 7 miles to rent from this location when there is another Enterprise office literally 1/2 block from my office. The staff and the level of care I receive each time Im there compared to the Lancaster office is by far above and beyond what the other office does. The current Manager Aaron, and Assistant Manager Erin, are working hard at making sure everyone is treated well.For the most part, the cars are clean, newer, and in good shape. I will continue to rent from this location as long as the customer care is there.

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Name: K*** C******
Date: 2016-03-18 06:37:55
Rating: 5
Comment: I think the people who work at the Enterprise office at 445 Palmdale Blvd are awesome group of people! I rent from them frequently, I sometimes forget that Im not Bank of America, and eventually return the car/truck. My aunt who loves the way this office service me, want to thank all of you for your dedicated service to the community. The rental experience is always pleasant, the agents are friendly, and even the guy who picks up, and drop off customers like myself add to the awesome experience I receive at Enterprise 445. Thanks to all of you, and keep up the good customer service you provide.Sincerely,Kirk Collins

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Name: c******* t****
Date: 2016-02-11 22:01:12
Rating: 5
Comment: Great I used them for a couple of weekend rentals aND could not be happier with there customer . Service and fast easy pick up return great they work very hard to help you and have given me the nicest experience I have ever had getting a rental car

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Name: R*** D*** G**
Date: 2015-09-12 20:31:45
Rating: 5
Comment: I have rented cars from many other rental places. By far this was the quickest and easiest place Ive been to. I will definitely use them in the future for my business and personal use. Thanks again enterprise!!!

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Name: Y****** C***** (*********
Date: 2015-08-03 19:59:56
Rating: 4
Comment: The best car rental company I have used so far. The employees are very, help and care about your concerns. Great customer service. I will continue to do busy with them when I need to rent a car.

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Name: M***** S*****
Date: 2014-10-16 18:48:47
Rating: 5
Comment: As always the team at Enterprise was professional and courteous, like being with old friends. Our reservation went off with out a hitch, I was promptly picked up and on our way in no time.Thank Enterprise, Your the greatest