Enterprise Rent-A-Car

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Name: A******* O**
Date: 2024-06-25 22:26:16
Rating: 1
Comment: These companies are scammers. If youre a new customer they have every car you want, small, midsized, large suv...if you have something checked out already and want to trade in they have nothing for you as its all reserve. If you have a small car its easier to upgrade, but if you have a large suv they conveniently have nothing smaller for you because they want you to keep the more expensive car.

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Name: L*** G*****
Date: 2024-06-20 13:02:31
Rating: 5
Comment: I rented a car for an insurance replacement while my car was being fixed. They gave me a choice of a small suv or a convertible Mustang. Guess which one I took. Too much fun! Great service.

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Name: C**** G*******
Date: 2024-06-19 15:36:40
Rating: 5
Comment: Rented 3 times from Enterprise since moving to Stockton & never had an issue. Everyone is so helpful & quick & make the transition super easy. 10/10 will always recommend!

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Name: C***** Q*******
Date: 2024-05-08 18:10:31
Rating: 5
Comment: I am a very frequent renter from Enterprise. Nowadays is hard to find good customer service. Service that other listen, and help with care and attentiveness. Prices are unmaintainable with all that we do yet aside from peek times Enterprise is very reasonable and reliable and easy to navigate. I personally am bias to all the guys at the Shoreline WA and Edmonds WA location. Theyre all very helpful, kind, and accommodating. Thank you all. Hope to continue renting here forever.

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Name: R****
Date: 2024-05-04 19:03:45
Rating: 5
Comment: It was fast and easy to get a car 💯🫡

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Name: J**** C******
Date: 2024-04-26 20:38:41
Rating: 1
Comment: Asked them to pick me up at 12. Never showed up. Ended up taking a uber. Then get the vehicle dirty on the outside and empty. Never had this happen before.

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Name: J* A*****
Date: 2024-04-22 16:10:51
Rating: 5
Comment: I left the Hertz rent-a-car because they had no available vehicles to rent one Saturday morning, walked one block to Enterprise Rent-a-Car at 5 minutes to closing and was out in 15 minutes with a vehicle. Their superb customer service and cordial professional manner of helping everyone who entered their doors has encouraged me to return numerous times for rentals that were well maintained, efficient and stylish, and they constantly maintain a ready supply of vehicles to choose from. I recommend them to all who live in the Stockton, California area! The staff who work their are to be commended for their excellence in service.

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Name: J****** G*******
Date: 2024-04-21 03:31:15
Rating: 1
Comment: Make sure they dont over charge you...

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Name: J* G*******
Date: 2024-04-04 17:19:10
Rating: 1
Comment: Horrible. The vehicle I reserved wasn’t available, so they tried to up-sell me. When I refused, they offered a much smaller vehicle but of course at the same price of my original reservation. One way street with this office. Non of this was told to me, they had me waiting for over 45 minutes

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Name: S***** K
Date: 2024-04-04 14:54:00
Rating: 5
Comment: I got great customer services from Alejandra Martinez, both during pick up and drop off. Thank you.

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Name: E**** g******
Date: 2024-03-27 19:08:54
Rating: 5
Comment: Everything went well only needed the car for two days 🙌

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Name: J**** A**** G******
Date: 2024-03-18 20:26:35
Rating: 2
Comment: I rent 2023 rav4 for 11 days the AC was not working when you call the costumer service number you have to wait like 45 min still no one response

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Name: C****** B****
Date: 2024-03-18 14:03:58
Rating: 5
Comment: Renting a car from Enterprise in Stockton on Hunter Ave, was a great experience!Everyone was kind and helpful. Matt was wonderful, he arranged a ride for me to Stockton airport after I dropped off my rental car. Wouldn’t hesitate to rent a car from Enterprise again.Thank you,Carolyn

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Name: M****
Date: 2024-03-13 21:12:44
Rating: 4
Comment: Assistant manager Sarah C made it better for me after I told her my issues with the rental. This is the reason why I will continue to go back to Enterprise.

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Name: J**** B*****
Date: 2024-02-19 19:03:54
Rating: 5
Comment: Lisa was soo very nice and explained everything !! She is a wonderful associate

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Name: P****** A* H***
Date: 2024-01-28 13:15:32
Rating: 5
Comment: Pretty good for a rental car place . Staff was excellent.

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Name: S***** B*****
Date: 2024-01-27 13:32:19
Rating: 5
Comment: The representative was fast, friendly & respectful! I love your service ❤️.

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Name: V**** R
Date: 2024-01-19 18:31:11
Rating: 5
Comment: I had a fantastic experience at this enterprise 1/18/24.I was at a car body shop to leave my car for service and had Enterprise come to pick me up to get my car to rent.Eric was the driver & also the one to complete paperwork to get me on my way. His a very nice young man.Eric informed me that my Drivers license expired on the 8th. LOL I had no clue. I then asked Eric how far was the DMV from Enterprise as I was going to call Uber. Eric then excused himself and after talking with management he said that he would arrange for someone to take me to DMV office and that I can call when Im ready to be picked up with a valid license. All this was done with no delays.Once back my car was waiting and I was on my way back home in Turlock. Thank you all that assisted me yesterday. Btw Im a senior citizen.

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Name: J** M****
Date: 2024-01-17 12:55:23
Rating: 5
Comment: I couldn’t be happier with the level of service! Branch Manager Anna was a great partner in finding the right fit for my needs. A+

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Name: A*** F*****
Date: 2024-01-16 13:02:12
Rating: 5
Comment: Service great as usual and a very simple process.

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Name: Y****** C*****
Date: 2024-01-15 16:02:58
Rating: 5
Comment: Easy pick up and easy drop off!

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Name: d**** g*******
Date: 2024-01-04 19:29:45
Rating: 5
Comment: In need of a rental car and went to your Stockton location (Hunter St.). Robert provided great customer service.

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Name: A**** W*****
Date: 2024-01-04 03:12:54
Rating: 5
Comment: Awesome people behind the counter. On Hunter st. In Stockton CA..Especially I believe her name is Sarah.They care and try to get you thru the process quicklyThanks enterprise

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Name: J**** R***
Date: 2024-01-02 23:23:29
Rating: 5
Comment: My family and I rented a mid-size vehicle from this location while visiting family in Lodi. We had scheduled a pick-up from Stockton Airport. We also scheduled a drop-off back to the airport a week later. Both drivers were fantastic. Once at this location, the employees were so helpful and pleasant to work with. The 2023 Chevy Malibu was clean and great on fuel efficiency. Thank you for a great experience. I would definitely rent from you again.

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Name: R**** B***
Date: 2024-01-01 15:54:11
Rating: 5
Comment: Friendly service, clean car! Thank you Enterprise!

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Name: L* T***** P**************
Date: 2023-12-28 03:18:57
Rating: 5
Comment: Staff was very helpful and innerstanding when I had an issue! I was completely compensated! Thank you Ladies at the counter for being helpful and professional!Lfpt

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Name: E**** A
Date: 2023-12-23 21:11:22
Rating: 1
Comment: They give away rental cars to other people even if you have a reservation. They did not even try to give us another option. We could clearly see there were lots of cars still available. Stay away!!!

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Name: T**** S******
Date: 2023-12-15 18:49:50
Rating: 5
Comment: Enterprise is my Favorite go to Rental Car place. Very friendly, good customer service Always. 🙌🙌

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Name: J******* A*****
Date: 2023-11-15 15:16:05
Rating: 4
Comment: Customer service was great!. The young man that helped me was fast, friendly and efficient. I don’t remember his name, however, this was his second week working at enterprise. He was very personable and seemed to enjoy helping me .Most of the staff that I’ve been in direct contact with, have been fairly pleasant . I haven’t had any bad experiences as far as customer service goes. However, I have experienced long wait times to pick up my vehicle( I always reserve ahead of time). I do understand how this could happen from time to time.

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Name: A******** F******
Date: 2023-11-14 18:21:02
Rating: 5
Comment: Excellent service, large selection of cars, many competent staff. The guys work quickly and competently! I recommend this location!

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Name: J*** H********
Date: 2023-11-13 13:19:35
Rating: 5
Comment: Alejandra and Patrick help me out a lot with the rental and questions and there customer service was great and quick.

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Name: N*** G*****
Date: 2023-11-10 22:28:59
Rating: 5
Comment: Satisfied for the most part. I wish the company would accept my brands of credit debit cards as theses days many people use fintech cards. I had to go back hope to get a credit union card. However, the customer service was great. No complaints there. And he upgraded my rental for the inconvenience.

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Name: W****** C********
Date: 2023-10-28 00:08:18
Rating: 1
Comment: Very poor business ethics. Changed times twice and when they had a car and called me, I told them I was returning to location where I needed to be picked up at and would meet them there. 40 minutes trying to contact them as they refused to answer phone, 40 minute prior to closing. Now have to wait another day because of poor management and people skills.

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Name: A***** S****
Date: 2023-10-25 15:02:49
Rating: 5
Comment: Excellent customer service I received from Patrick!!!

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Name: R****** T*****
Date: 2023-10-12 01:32:57
Rating: 1
Comment: Had a car dropped off at the autobody repair by enterprise while our car was being worked repaired. They dropped off an SUV, Nissan Pathfinder, that was supposedly the last one suv available. It was supposed to be a non-smoking car but reaked of smoke. It also was on Empty and only had 10 miles left for us to find gas. We took the car because we had no other option. We called the next day to try to exchange, and they let the phone ring for an hour straight till they were closed. We called the next 3 days in a row, and nobody would pick up the phone. We called corporate, and they assured us it would be resolved, but nobody ever called us back, corporate or local. It was the worst experience ever, every time we used the car we had to throw our clothes in the washer because they smelled of smoke so bad. Febreze failed to nulify the cars smell as well. This was from the Stockton Ca downtown location. When we spoke to our mechanic, he said this has been a common complaint about that location lately. I will never rent from that location again if I can help it.

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Name: m****** D***
Date: 2023-10-10 04:28:46
Rating: 5
Comment: New cars n trucks for rentgreat dealsfor travel needs

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Name: G****** F*****
Date: 2023-09-29 21:44:44
Rating: 5
Comment: Great customer service very attentive staff and makes process very easy .

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Name: R**** B******
Date: 2023-09-27 02:27:18
Rating: 4
Comment: They usually have the car choices that I need for my family. Getting in and out is usually quick unless theyre crowded. Prices are high but I think thats all rental car places at this time.

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Name: e**** h******
Date: 2023-09-25 17:39:49
Rating: 4
Comment: They young lady I forgot her name. The car I was supposed to get had so much damage. She ask me if I take it she would give me a discount. But on my return, I had a problem with the next rep. He tried to tell me I had damage the car, thank goodness. The lady that helped me a couple days before was there, and she explained to him what happened.Even after she explained it to him, he still told me there were some damage where the car had already been severely damaged. The right side bumper was coming off. He even told me he saw in the notes. but he still want him to tell me if you asked me about the damage underneath the right side of the bumper I really do appreciate him talking to me about the damage that have occurred before I had the car. I gave the lady who help me 5 stars. The man that help me on my return one star. He just wanted to accuse me of damage in the car and I still. Bought the coverage to protect the car.

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Name: E* A******
Date: 2023-09-16 17:33:25
Rating: 1
Comment: Don’t come to this place staff is rude don’t waste your time in making reservations they won’t have cars available wasted 2 hours from Manteca to Stockton and they didn’t have no cars wasted money on Ubers for no reason worst place ever never going to enterprise !!!

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Name: C***** B******
Date: 2023-09-08 17:27:30
Rating: 4
Comment: Great staff. The gentleman that checked in my car when I returned was extremely helpful. I just wish your location had a few newer cars. Some of them have bad smells. But overall I love my downtown location for renting!

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Name: R
Date: 2023-08-23 14:16:09
Rating: 5
Comment: Always treat me good fair with their prices good customer service been renting cars for a long time

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Name: e* m*******
Date: 2023-08-21 18:03:26
Rating: 5
Comment: No complaints from me. they had what I needed, I received it in a timely manner.

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Name: M***** 2*** (********* w******
Date: 2023-07-29 01:24:45
Rating: 1
Comment: Its ok, they were gonna give me a rental with no gas Patrick tried to use theyre company gas card but its not working he had to use his own personal card to put gas in the car, need to do better than that ENTERPRISE

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Name: A***** R*******
Date: 2023-07-14 14:48:37
Rating: 4
Comment: I made a reservation for a Saturday 9AM pickup but car was not ready. Waiting time was 30min. The associate said they had just opened and had to prep and wash car which I appreciate but it was the tone and attitude she used. Plus she didn’t see my reservation on Saturday and said it was for a Thursday. Returning the car was fast and trouble free with Mark. I’m very satisfied with Enterprise but some associates need to bet retrained!

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Name: T**** H********
Date: 2023-07-13 17:20:41
Rating: 5
Comment: I have been in customer service for over 30 years and this location did not disappoint. From walking in I was greeted and helped right away. The manager Manuel (I believe that was his name ) was so Awesome..Kudos to the gentleman that helped me rent my car and just an overall kudos to the entire staff that was there at pick up and drop off. You can tell that they all got along and loved their jobs.!!! Thank you Manuel for making my granny/granddaughter day so awesome!!

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Name: L**** J******
Date: 2023-07-13 00:31:36
Rating: 3
Comment: I had to return 2 cars due to maintenance issues, then I couldn’t get one that my husbands wheelchair would fit in.

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Name: R***** R*******
Date: 2023-07-10 17:28:28
Rating: 5
Comment: We rented a 7 passenger mini van to take our daughter and 4 grandchildren to the beach at Aptos, CA for the 4th of July week. The van was picked up on a very busy Saturday morning and Downtown Stockton staff was working hard to satisfy many customers. We found the Van and additional car seat ready and waiting for us; we were on our way in less than 15 minutes.When we turned the Van back 6 days later, things were much calmer; we were checked out in less than 5 minutes. Very satisfactory.

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Name: E***** M*****
Date: 2023-07-05 20:28:37
Rating: 5
Comment: Although we thought our rental was not going to be available at first. The team at Enterprise figured out what they needed to do to make sure we got the car we reserved & were on our way. I appreciate their efforts in making our mini vacation a good one.

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Name: C**** A******
Date: 2023-06-29 06:03:02
Rating: 2
Comment: Rental was dirty they washed it but still needed a carpet and seats detailed. Picked up the rental around 430pm was in rush, waited since the car wasn’t ready. I’m start renting somewhere else. I paid full price and vip customer we all should get clean detailed vehicles. It was embarrassing to show up in dirty car to company conference.

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Name: A********* S****
Date: 2023-06-27 21:27:29
Rating: 1
Comment: Last week try to rent a car thought it was enterprise people try to scam me

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Name: I** R**
Date: 2023-06-17 05:52:08
Rating: 5
Comment: If you go to the location on hunter Avenue in Stockton California ask for miss Brooklyn. She is extremely helpful respectful and goes out of her way to make sure youre happy

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Name: o***** m*****
Date: 2023-06-14 15:36:50
Rating: 5
Comment: It’s always a hassle free experience when I rent a car from enterprise from making a reservation on the app to picking up the vehicle . Returning it is always go smooth never no issues .

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Name: r**** h******
Date: 2023-06-05 14:04:38
Rating: 5
Comment: Great service, But can use more employees. Long waits to get your car from the time you step in to the office

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Name: D****
Date: 2023-06-02 16:14:48
Rating: 5
Comment: I believe it was Patrick who attended me at the Stockton location & he made the process easy breezy! Shoutout Patrick!

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Name: M****** M****
Date: 2023-05-31 15:29:49
Rating: 5
Comment: Every place in Stockton has shady cars, this place is good- they’re helpful, and I always get a car - i’ve never been told there is nothing available

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Name: L** D******
Date: 2023-05-27 21:16:02
Rating: 5
Comment: 5 stars is not enough. My mother and I rent a car from this location at least once a month and we are always pleased with our experience from the beginning to end. EACH AND EVERY team member at this location is helpful, knowledgeable and efficient. We appreciate each associate and will always return for all our car rental needs. Thank you all!

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Name: M*** J**
Date: 2023-05-15 17:02:00
Rating: 1
Comment: Reserved vehicle and then went in and they did NOT have. Went to Hertz were they were able to help me

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Name: M****** F*****
Date: 2023-05-11 20:14:51
Rating: 5
Comment: Marcus Butler the assistant manager helped me out big time I definitely appreciate it 😊

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Name: R** B********
Date: 2023-05-09 15:10:58
Rating: 5
Comment: Never disappointed by Enterprise, the staff are friendly, helpful, and weve never had a problem with them.

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Name: S****** J****
Date: 2023-05-08 23:37:50
Rating: 5
Comment: Always so pleasant and they went above and beyond today.

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Name: N****** B****
Date: 2023-04-12 16:57:45
Rating: 5
Comment: The service is excellent the employees are sweet n funny with all smiles Ill recommend family and friends if they need rental car needs

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Name: A M B
Date: 2023-04-07 04:14:45
Rating: 4
Comment: Great location, very busy. Rental staff is receptive to your needs. Very accommodating.

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Name: M****** R*****
Date: 2023-03-30 12:33:06
Rating: 5
Comment: Very quick easy and great customer service was provided to me.

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Name: C**** B******
Date: 2023-03-30 01:14:45
Rating: 5
Comment: William was really helpful and sympathetic towards my situation with the rental that was given to me by Enterprise. He made me reassured that there are people willing to help you out at Enterprise.

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Name: C******
Date: 2023-03-25 18:11:12
Rating: 5
Comment: 5 Stars because good people work here! Thank you for picking me up to get my rental, changing my rental out within minutes when I had a fob issue and bringing be home when I returned my rental! Brookline is awesome and funny to work with and she hooked me up with a good upgrade. Thanks Lorenzo for the ride and great conversation back! I think I talked his ear off lol… Lorenzo is awesome!And Daniel started it all by talking to me about the free rides to and from Enterprise. That was a relief to know I didn’t have to worry about walking or taking my bike on the road. So the rest of the Enterprise crew like Brandon and Jonathan are just as amazing to work with. Oh hey Jonathan I bought a new Honda lol! Sorry bruh! My reviewers - Y’all have a blessed one k! I do recommend our local Stockton Enterprise rental services on Hunter. Oh and make sure u have a reservation before u step in there so u get what u reserve otherwise…

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Name: P****** D****
Date: 2023-03-20 19:17:02
Rating: 5
Comment: The vehicle I reserved was ready at pickup and it was a very quick pickup/drop off.

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Name: A**
Date: 2023-02-21 01:47:35
Rating: 5
Comment: This was the best car rental place to deal with. My husband and I flew in for the weekend and the young girl who helped us (sadly dont remember her name) was super friendly and very helpful! We were in a rush to catch our plane Monday morning and they were able to bring us to the airport quickly. Would definitely rent from this company again. Thank you all very much!!

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Name: J** M*****
Date: 2023-02-09 23:15:13
Rating: 4
Comment: Make sure they gave you an appointment and not thinking you can go in anytime for this I showed up and thru told me my appointment was at 7:30 am I didnt get any call or notification I thought I was able to come In anytime on the other hand I was really upset but the assistant manager was able to give me a ride home and took care of getting a car at another location thank you Marcus for resolving the issue.

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Name: D**** S********
Date: 2023-01-28 04:46:56
Rating: 5
Comment: Brooklin (sorry for spelling it wrong) was so friendly and very professional. The outside and inside of the facility was very clean and organized.

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Name: J********* S******
Date: 2023-01-04 05:42:31
Rating: 5
Comment: Great service. Great car. No problems coming and going. Will RENT again.

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Name: A***** �********** B*******
Date: 2022-12-08 05:06:24
Rating: 5
Comment: Enterprise rent a car is by far the best rental car place I have ever worked with they will help you as much as they possibly can and give the best customer service I’ve ever received

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Name: A**** B****
Date: 2022-11-23 18:41:18
Rating: 1
Comment: Made a same day reservation and showed up to pick up my car and they told me they weren’t going to rent me the car. The guy behind the counter was extremely rude and seemed to enjoy causing problems. Called corporate and they said this was not enterprise policy. Stay away from this location, they have some weird people working there.

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Name: s***** m*******
Date: 2022-11-01 16:15:29
Rating: 5
Comment: We absolutely loved our Rent-A-Car great customer service fast service they got us in the car within less than 24 hours great business will definitely go back

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Name: D** D**
Date: 2022-10-06 23:29:30
Rating: 5
Comment: I rent a car for two days . I was helped by Matt, he was super fast, helpful and he knows what is he doing . The pick up and drop off was super fast 10 min and you are ready to go .Thank you Matt and all team .

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Name: G*** W*****
Date: 2022-10-06 01:20:33
Rating: 1
Comment: In reality, it does not deserve any stars, it is the second time that I make a reservation and even so, they always look bad on me and unfortunately my insurer has a contract with them, if I had no other option, I would never return with them without mentioning that a person named Miguel treated me very rudely, terrible service I would never recommend them

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Name: G*** K***
Date: 2022-09-30 22:56:40
Rating: 1
Comment: After arriving at Stockton Airport with reservations made online we got our luggage and called the stockton office. Stockton office said they were just left their with 2 customers and it would be 35 minutes. We found another couple their also trying to get ahold of the stockton office we were both trying to call after 35 minutes now the office is closed and no one answers. 30 minutes later a nice man from enterprise arrives. The other couple and my wife are driven 15 minutes to the office.7 enterprise workers are their no one cared to call us and say the drivers on the way.All paperwork is done we are walked out to our vechile as the tailgate opens a STRONG STRONG smell of mariguana is present in the vechile.We ask for another vechile and a king ranch truck is provided and the interior is clean and free of any smell. Vechile has a range of 68 miles left to empty.Outside of vechile is very dirty.This isnt the standards ive known Enterprise to stand for.I do google reviews and have over 25.000.000 views.All customers expect to have a clean sterilized vechile i see your covid standards are not followed or cared for.

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Name: M***** M***** S********
Date: 2022-09-26 15:08:49
Rating: 1
Comment: I reserved a car to rent in which their wasn’t any available the customer service rep who helped me said that they really didn’t have anything available he was going to give me a keep compass to use but it was dirty and I didn’t want it at the last minute a Dodge Charger became available it was washed and lightly cleaned but the inside looked stained I was going on a trip while on the freeway I was dealing with backed up traffic as I was breaking the car would jerk which it shouldn’t of the car is being well maintenanced the speedometer was showing the incorrect speed that I was going enterprise needs to get their act together I will never be renting from this enterprise location again

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Name: T****** M***
Date: 2022-09-21 18:12:17
Rating: 5
Comment: The vehicle I had start losing power and engine light came on other than that everything was good

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Name: e******** h***
Date: 2022-09-15 03:36:53
Rating: 1
Comment: Extremely unprofessional workers. They have a low stock of cars to no cars at all. The car I received was dirty both outside and inside from the previous drivers. I’ve never had a pleasant experience with Enterprise. Will definitely not book with Enterprise again.

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Name: M***** C*************
Date: 2022-09-12 09:56:37
Rating: 5
Comment: I wouldnt go anywhere else but to Enterprise to rent a car theyre the best in the world and their customer service is wonderful.

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Name: J******* R*****
Date: 2022-08-27 00:53:28
Rating: 5
Comment: Rick helped me renew a contract he did a wonderful job then even helped me out with the spare tire super awesome customer service thanks Rick

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Name: P****** W******** A***
Date: 2022-07-08 13:13:23
Rating: 5
Comment: My Hubby and I are picking up Our Rental to head out of Town for Our 33rd Wedding Anniversary! Thank you Enterprise for Our Cool looking Ride!

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Name: E**** C*
Date: 2022-06-29 03:18:25
Rating: 5
Comment: I like the people that work at this location. They seem to deal with difficult customers (not me 😅) very nicely.

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Name: T**** W**
Date: 2022-04-28 19:42:43
Rating: 5
Comment: My experience here was amazing Robert D was really helpful when I got there and made sure I had my option when I was choosing my car and dropping the car off was really easy too. I highly recommend going here for a car rental 5 out of 5 :)

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Name: J***** M****
Date: 2022-03-07 18:39:19
Rating: 1
Comment: DO NOT RENT FROM THIS LOCATION OR COMPANY!! I rented a small suv back in December for only 2 days, upon giving the suv back one of the team members there told me I had caused a crack on the windshield. I told him it was already there before we left and his answer was no it wasn’t (obviously). I gave them an extra 500 for my deductible on my insurance to fix it, now they’re trying to hit me with an additional 650! Over 1000 to fix a minor crack on a window. These people are scammers and leeches for this joke of a company. If you do decide to rent from them I HIGHLY recommend recording the vehicle you rent for ANY damage it has before driving off and avoiding what is happening to me.

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Name: A**** k**** g****
Date: 2022-02-19 04:02:54
Rating: 4
Comment: So far so good. Very helpful. At times hard to reach by phone. No problems.

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Name: r**** G******
Date: 2022-02-16 22:16:06
Rating: 3
Comment: Not the best experience. Usually when I go to Enterprise rather at home or during my travel I give my id and cc and boom Im in a car in less than 10 min. This location says they have a high fraud problem and required me to pull up my paycheck stub to verify I work at the company, the car wasnt ready even after I spent 45 min talking to my cc company bc of the fraud alert that declined my card bc I was out of state. The car still had to be sprayed down. So it was not ideal visit at this location.

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Name: J D
Date: 2022-02-12 17:12:09
Rating: 1
Comment: Ricky the so called manger or soon to be manager at the downtown location needs to be fired! He is very unprofessional and was very aggressive towards me when I walked in to rent a car. Enterprise you have some bad people working for you and representing your company! Ricky acts like a thug and let’s it be known he doesn’t care cause he is one of the manager’s there. I will never rent from enterprise down town ever again!!

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Name: C**** N******
Date: 2022-01-12 08:03:02
Rating: 5
Comment: Good service and very clean in general

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Name: D** B
Date: 2022-01-07 14:36:59
Rating: 1
Comment: The car battery died on me the second day of having the car and I had to get a jump the whole time that I had the rental. When I called enterprise they said it would cost me 55 bucks to get some one to come give me a jump. Mind you I’m not mechanically inclined and I recently tragically lost my husband in a car accident (reason I had to get the rental) he would have never let this happen to me.When I told the Customer service rep at the Hunter location in Stockton California upon returning the car (which I’d had for 4 weeks) all he said was, “I’m so sorry”. No compensation, no offer of any compensation.This is the fourth time that I’ve picked up a defected car at that location. I highly doubt if I’d return after this.I also have to mention the fact that every time that I’ve rented from that location that they would have me sitting waiting for an hour or more for the vehicle that I was picking up even though my reservation was made days before. Unacceptable and extremely unprofessional.I absolutely have a totally different experience when dealing with the Richmond hilltop location which I’ve been renting from for the last 3 years straight.Unfortunately I was terribly let down and unsatisfied with Enterprise..

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Name: c******
Date: 2021-12-28 01:05:04
Rating: 4
Comment: Always nice. Good service. Last time was there did wait 30 min for car

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Name: S*** K*******
Date: 2021-11-04 17:13:00
Rating: 1
Comment: I dont know how to explain this place unprofessional bad attitude all the way around it seems like everybody hate their job. I dont know what happen to customer service this days.I could have said more, but theres no need for Weston energy for something that doesnt change an evil, nasty, ugly place.

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Name: L*** H*********
Date: 2021-10-09 00:00:03
Rating: 5
Comment: Picked me up as advertised. Friendly, professional Staff. New guy in training was quick but thorough. Explained everything I needed to know. No pushy, upselling. Reasonable prices. I would rent from here again.

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Name: K***** M*******
Date: 2021-08-31 05:59:39
Rating: 4
Comment: This location gave me no issues on exchanging a vehicle, due to the maintenance lughts coming on... a vwry friendly location.

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Name: t g
Date: 2021-08-25 18:35:44
Rating: 2
Comment: Spent 600 bucks on a 4 day rental with a damage side mirror and burn holes in the seat just ridiculous

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Name: E******
Date: 2021-08-24 19:39:59
Rating: 5
Comment: Great place, they take care of customer, Stockton downtown location, Mr Robert thank you great customer service.

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Name: N**** B*******
Date: 2021-07-30 03:19:45
Rating: 1
Comment: The car is nice but the agents are sheisty. Sold my husband insurance under the impression that it was 17.99 for the duration of the rental not per day. We will be returning this car when our rental is up but will never use enterprise again. People dont like to be ripped off. Who wants to pay 118 bucks for five days of insurance? This business should be disappointed in the integrity of its agents. Disgusting. Im sure my husband is not the first they have done this to and I seriously. Doubt he will be the last. Buyer beware.

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Name: S****** W*****
Date: 2021-06-30 23:25:33
Rating: 4
Comment: Great service....just didnt have the size car my insurance company paid for

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Name: L*** R*******
Date: 2021-05-22 19:10:39
Rating: 1
Comment: Waited almost an hour to get our car we had reserved three days prior a Malibu.They switched us to a Mazda 9 that was extremely edgy. reaked of Marijuana, sunvisor was broken, seat was torn. Been renting from Enterprise for over 30 years!Absolutely 💯% the worst rental experience I have ever had.

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Name: A****** N*******
Date: 2021-04-07 01:12:26
Rating: 1
Comment: I want to share the horrible experience I had with this location. I made reservations over the weekend late March to pick up a rental car that following Monday. I was already verified and was told just to bring my I.D and my debit card as well and then I would be on my way. Soon as I got there it was already a few people waiting to get their rentals as well. I was next in line and Dealt with Peter looking up my reservation. Upon first checking Peter informed me I was $1.37 short on my debit card and that I needed my paystub as well and to go to the bank just to deposit the $1.37. I drove to the opposite side of town obtained my paystub and deposited the $1.37 into my checking account. Soon as I walked back into this location, I noticed I was the only customer in there and Peter and the White Male manager walked past me talking to each other. When Peter finally acknowledged that I was there he immediately had a tone of disappointment and or bad news. Peter looked at my paystub and told me that he was sorry but they can not rent me a car because I do not have enough In home care clients. I was beyond shocked because these people sent me out twice just for me to come back and be denied because of Racial Profiling. I was already verified and even called corporate and they said they were shocked they would not rent to me. I then called the auto circle location and explained the racial profiling experience I had and the lady told me she doesn’t know why they did not rent to me because I am verified and ready to go for a rental. So then she apologized for their lack of professionalism and booked me later that day for a rental. I would never go back to the Hunter st location they are very unprofessional and will walk right past you with a smirk. Corporate has been made aware of the racial profiling I’ve received for no apparent reason and I am looking forward to resolving this issue and for the inconvenience. Also I found out today through corporate I still have a open rental contract with the Hunter st. location but they did not let me rent a car. Seems like Scam artists and racial profiling going on at this location.

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Name: A****** T*****
Date: 2021-03-11 20:39:34
Rating: 5
Comment: I have been an Enterprise customer for over 30 years and I have always liked their cars and their service. As I have gotten older I have grown to love this company. They are so welcoming, they always make me feel special, whether with discounts or upgrades, or just knowing my name and having my car waiting for me without a hassle. I have never had any problems with the cars, process, or service with Enterprise, and thats why I will always go back to them for my car rental needs.

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Name: T**
Date: 2021-02-24 15:17:02
Rating: 1
Comment: TAKE PICTURES ! This location specifically are scam artist. They rented me a vehicle and ironically upgraded me to a “Nissan Altima sedan because I drive a challenger” but what they failed to mention is the small damage they planned to pin on me..Shortly after returning the vehicle I get a call from JOSEPH BRETTELLE who was very unprofessional. He stated they noticed some damage and he also mentioned the vehicle was rented out twice before me and no damage was reported...Then he insisted I send my pictures first because they can be “manipulated”Thankfully I had pictures showing the damage. 1 star is giving them benefit of the doubt but overall AVOID THIS PLACE AT ANY COST UNLESS YOU WANT ANY FURTHER INCONVENIENCEAlso note: the message from the owner is no good they are fully aware of my situation and did nothing to make it right don’t be fooled by the spam response from owner they have no intentions on making it right .

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Name: P****** W*******
Date: 2020-12-04 05:08:53
Rating: 5
Comment: Great Customer Service! I am Satisfied! I will Continue forward with Enterprise to Provide me A Rental now and in my Future as Needed.

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Name: K******
Date: 2020-11-10 20:10:10
Rating: 3
Comment: The lady staff who assisted me was very good, though I forgot her name. She upgraded me to a better car because the car I chose was wrecked by people who rented it previously. I would have given this 5 stars in favor of this lady but because the price I paid for less than 24hour car rental was more than $400 usd plus $200 usd deposit, Ill only give it 3 stars. In my opinion, I think all the staff working here were good based on the way I saw them handle some difficult customers and how that lady served me.

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Name: F**** B*******
Date: 2020-10-28 06:52:10
Rating: 1
Comment: Not professional at all.like we should know what they know. Not safety consience at all.pertaining to the vehicles road worthiness.on this particular auto the front tires should have been replaced.they didnt give me a copy of the transaction.im still into paper copy no phone.never again no more enterprise.nothing but excuses not cool.but i had to do it.

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Name: P***** F*****
Date: 2020-10-20 04:25:26
Rating: 4
Comment: First I reserved the van four months ahead of time and when the day came they did not have one. They had to take me to Tracy, Ca. 20 miles away to pick up a van from there this already messed up my travel time. The van was dirty and 1/4 tank of gas. I was compensated with 15% off of my total, okay for that I guess. I had the van for 5 days and the air conditioner had a bad smell like vinegar every time I turned it on. I reported that when I returned it and he just said Oh wow. This was my worst experience with Enterprise that I ever had with them. I also have to say I been renting a van from them 4 other times in the past 5 years and I never had a problem everything was fine. What happened this time, new management or reservations dont matter anymore? Next year maybe try Hertz or give Enterprise a chance to redeem themselves.

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Name: A**** T*****
Date: 2020-10-10 02:18:03
Rating: 1
Comment: I lost my headset, left them in the car, with a few days of run around, they found out the car was rented as a one way, and dropped off in San Francisco. They never called me to tell me anything. 2 days and four calls later, I found this out. My fault for putting it in the glove box and leaving it. Theirs for not calling me back. Poor service in opinion, I will never rent from them again

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Name: L**** A*****
Date: 2020-09-30 13:56:21
Rating: 5
Comment: Second time renting a car with Enterprise, and 100% satisfied!! I will definitely rent again.Thank you! Great service from beginning to end!!🤩🙏

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Name: A**** A******** (********* A*****
Date: 2020-09-26 20:18:47
Rating: 5
Comment: Went to the Stockton location. The staff there Was friendly and professional. They observed great COVID-19 cautions. It always seemed that they were making sure that all the clients arriving or taking care of quickly. I highly recommend this location and the staff there

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Name: E***** S******
Date: 2020-08-31 18:03:42
Rating: 5
Comment: The folks at Enterprise in Downtown Stockton are great! Theyve always been friendly and helpful every time I go in. They do all that they can to make the experience as smooth and painless as possible. Theyre my go-to for all my rental car needs.

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Name: B****** S*******
Date: 2020-08-27 19:20:02
Rating: 5
Comment: I needed a car while mine was in the shop for repairs. I was able to arrange the rental of exactly the type of car that I needed. I was picked up at the garage, driven back to the office and was done in a few minutes. The next day I brought the car back to Enterprise and was taken back to pick up my car. Great service, fair prices and wonderful Enterprise employees. Who could ask for more? I will be back the next time I need to rent a car. Thanks, Enterprise!

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Name: b***** o***
Date: 2020-08-07 23:30:42
Rating: 1
Comment: The worst experience today. I’ve rented before and never went through all the bs I went today. Car wasn’t ready deposit was more then usual and was told I couldn’t use my personal insurance? Took references. NEVER AGAIN. Such a waste of my time. Stockton Ca hunter street location.

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Name: c****** s**
Date: 2020-08-01 19:50:50
Rating: 5
Comment: I wanted to thank Dezrah for her professionalism and friendliness. Today I witnessed customers who were absolutely rude to her for no reason and she kept it professional and still managed to help the long line with a smile. Thanks Dezrah, for your great customer service! Thanks Enterprise!

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Name: C****** W*******
Date: 2020-07-30 04:50:14
Rating: 5
Comment: Great place to rent a car... this was the car I rented pretty sharp huh.

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Name: G*************
Date: 2020-07-21 00:42:04
Rating: 5
Comment: Enterprise has hands down been the best car rental provider Ive ever used! Live been renting from the location on Hunter Street in Stockton for over 4 years...and every experience has been a pleasant one. I just have one request...BRING BACK THE PRIZE WHEEL!! I still have reward cards that are over 3 years old!! 😂😂 Keep up the great work guys guys!

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Name: C****** H*****
Date: 2020-07-01 22:23:11
Rating: 5
Comment: Always so helpful, friendly, and attentive.... service always with a smile and upon return they ask how our trip was. They gentlemen that checked me out and back in actually remembered me and the destination...Downtown Stockton location is never disappointment.

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Name: M**** M*****
Date: 2020-06-24 15:18:15
Rating: 5
Comment: I dont normally leave reviews, however, I have to express the amazing customer service and empathy the folks at Enterprise in Stockton showed me. I had an unexpected family emergency while out of state with the rental vehicle. Robert demonstrated exceptional customer service and understanding during our conversation. I greatly appreciate the compassion he showed upon learning of my situation. Its rare for an employee to put the customer first. He went above and beyond to assist me, and made the process as easy as possible to not add any additional stress.. Thank you Robert I appreciate you.

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Name: M***** R****
Date: 2020-06-15 16:06:46
Rating: 3
Comment: The employees are always nice and the cars are clean. Although it bothers me that 3 out of 5 of my rentals all feel like they need the alignment checked. I had a car from out of state that I used for a day and wow I could really feel the road.

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Name: c*** b** 2*** W***
Date: 2020-06-10 15:46:46
Rating: 5
Comment: The service was great and would strongly recommend Enterprise over other car rental company vs other rental car companies. I always get quality cars.

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Name: M*** D****
Date: 2020-05-22 23:20:16
Rating: 1
Comment: Had to drop a car off. The Covid thing going they had the 6 feet apart line which is fine but zero shade and zero people helping so people are just baking in the sun.. c’mon get some extra people and put up some shade one of the people waiting was very pregnant. Also no trash receptacle to throw away the few things I had in the vehicle.

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Name: A*** N*****
Date: 2020-04-16 22:56:59
Rating: 5
Comment: Always courteous and friendly. I am not sure they are adding my point to my AmTrak Special Deal were I get point for dollars spent, but I would not kick any of them out of bed.

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Name: C*** B******
Date: 2020-01-25 16:06:43
Rating: 5
Comment: Quick, polite, and very nice to my wife and I. Had a wreck the might before and a terrible customer service that morning from a different location. This location proved that tracy location had terrible customer service because this location was amazing. Cared about how we were doing after the wreck and everything.

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Name: M**** M***
Date: 2020-01-18 07:34:45
Rating: 3
Comment: Got my favorite car but the Altima SR 2018 did not connect to my bluetooth. Back up camera was weak - probably the lens was dirty.

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Name: T** H****
Date: 2020-01-17 18:43:01
Rating: 5
Comment: Always respectful and polite. They were even able to help me out with a car on New years day.

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Name: V****** N****
Date: 2020-01-13 11:19:52
Rating: 5
Comment: Enterprise goes all the way with the weekend special! and now i have an easier, productive, joyful life, theyre the best in town and all around! May God bless them E.R.A CAR above and beyond for his Glory and our good !

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Name: t***** j******
Date: 2019-12-05 20:22:52
Rating: 5
Comment: Another outstanding rental experience from robert, he should be the manager at the auto center, they could use some good leadership.

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Name: A***** F*****
Date: 2019-11-22 14:03:13
Rating: 1
Comment: Experience was horrible....did everything online and still waited inside for help for quite some time....come time to run my card and DISASTER. The screen in front of me said approved remove card so that was done. I check my mobile banking and the transaction pulled instantly...then they want to tell me on their end they have no payment and need to run my card again and until they do I have no vehicle.... I show them my banking app and sat there and argued with them for a complete hour and even tho they could see clearly it came out of my account they refused to give me the rental. My bank branch manager argued with their manager as well and she still for whatever reason would not budge and said system error....do not recommend this place at all.

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Name: A******* A*****
Date: 2019-11-19 16:34:49
Rating: 4
Comment: Thank you, Dana Camille and Marissa Vallejos for all the assistance that you extended to me. Both staff are professional and good customer service.

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Name: R***** R******
Date: 2019-11-05 00:48:15
Rating: 5
Comment: My first car rental experience and best customer service made everything simple and easy

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Name: M**** S*****
Date: 2019-10-17 17:02:18
Rating: 5
Comment: Always nice to get a car rental from this location. I always get an exceptional service and above and beyond

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Name: S**** M****
Date: 2019-10-17 02:01:08
Rating: 4
Comment: Experience was great, really loved the lady who drove us home. Only down fall was the mean who checked the car back in and finished the return was very short with me and seemed irritated

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Name: V****** P****
Date: 2019-10-10 13:18:54
Rating: 5
Comment: The staff! The staff at Hunter St Stockton, CA are fabulous! They make every transaction easy, super helpful, flexible, and fun!

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Name: T**** T
Date: 2019-09-27 23:49:28
Rating: 5
Comment: Really enjoyed my experience here today n everytime Ive been here. Great service n friendly staff. Dana n Christian helped me today n they were awesome!!

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Name: T***** S********
Date: 2019-09-25 17:50:59
Rating: 5
Comment: Top notch. They even had a power outage at the time and they kept chugging along.To get the best price on a rental, call the office DIRECT. The reservation line really inflates your rate!

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Name: S****** H*****
Date: 2019-09-14 17:10:07
Rating: 3
Comment: Called ahead in regards to what I would need to rent with debit card said I was already verified just needed my card and liscene. Yes no waited over an hour then had to still verify everything.

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Name: K**** R****
Date: 2019-09-11 22:39:49
Rating: 5
Comment: Enterprise is always so courteous, efficient & very easy to work with. Thank you for your quick pickup, wonderful staff & ability to troubleshoot when I need you. The store on Hunter Street in Stockton, CA is the best!

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Name: R******* G*****
Date: 2019-09-02 19:11:49
Rating: 5
Comment: Very happy with the service took a little longer than needed but it was worth it got a good roomy vehicle for a trip

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Name: C***** A******
Date: 2019-08-27 23:28:39
Rating: 5
Comment: Had a great opportunity to rent several cars and Thomas Tilley has always been steadfast and attentive to my car rental needs. Staff is superb and its always a pleasure dealing with the Enterprise Car Rental Company at Hunter Street. Keep up the good work!

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Name: O*** A*******
Date: 2019-08-07 21:33:30
Rating: 5
Comment: Great Staff. Quick in and out. Love the pick up and drop off. Great rates too. Keep it up Enterprise. Everyone who works at the Hunter Street Branch in Stockton CA works with great motivation and great attitude. They have the best customer service.

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Name: A** M**** M*******
Date: 2019-07-30 15:18:43
Rating: 5
Comment: I rent cars from various rental agencies, but Enterprise Rent-A-Car is by far my favorite. The location on Hunter St in STKN has the best staff ever. Energetic, kind, helpful and accommodating.

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Name: S*****
Date: 2019-07-20 17:51:29
Rating: 1
Comment: The very worst experience Ive ever had in my life trying to rent a car at Enterprise I had a debit card money on it but yet I dont have a utility bill or a phone bill so they couldnt do nothing for me even though I have plenty of cards that have my name and address on it and everything so I will never ever rent from Enterprise again

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Name: V** Y***
Date: 2019-07-17 17:09:51
Rating: 4
Comment: I rented there for the first time and had no problems. Got there in and out, it took less than 20 minutes each. I like fast services.

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Name: A**** M******
Date: 2019-07-01 18:25:03
Rating: 1
Comment: Omg.....they tell me over the phone we updated your information no need for any additional information just come in and pick up your rental.....we get there and NOOOOOOO rental because i did not bring in a current bill....what the heck never again ....so we went to Hertz without a bill and drove off with a rental

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Name: L****** R********
Date: 2019-05-22 18:09:40
Rating: 1
Comment: Not happy with the person that was helping. His name is Steve B. There were 2 people in the office when I came in. He help one then there was one in front of me. 2 young girls came in. He help them before he help the other man & me. I let him know that we were here first & he should help the people that were waiting in line. He instead stated that they were only returning a rental & he went ahead and help them instead of helping the people that were there before them. I called the office and let them know what had took place in the Stockton office on Hunter street. Very very upset.

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Name: J*** P******
Date: 2019-05-19 18:52:45
Rating: 1
Comment: This place is unprofessional and don’t realize what their doing. So I dropped off a rental car and paid any overages that we agreed to and thought I was closed out. So a month later I get messaged there going to charge me again for the same overages. Very unprofessional. I’ll not do business with this location again. I want everyone to know about their unethical practices.

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Name: E* C*******
Date: 2019-04-30 18:26:12
Rating: 3
Comment: THE WAIT WASNT BAD BUT THERE WERE COMPLICATIONS. WOUND UP CHANGING THE NAME OF THE RESERVATION AND HAVING TO PROVIDE ALL OF THE SAME DOCS ALL OVER AGAIN BECAUSE WE SWITCHED NAMES. PRIOR TO THE TRANSACTION IT WASNT STATED ALL WHAT WAS NEEDED SO THAT THE CHANGE OF MAIN DRIVER COULD HAVE BEEN DONE SOONER AND SPED THINGS UP, BUT THAT WASNT THE BAD PART. THE RESERVATION WAS MADE FOR A FULL SIZE CAR WITH AN UPGRADE (TO A SMALL SUV). THEY WERE GOING TO BE CLOSED ON EASTER SO WE WERE OFFERED TO PICK UP THE CAR, AT NO ADDITIONAL CHARGE, ON SATURDAY AND WE WOULD ALSO BE GIVEN A DISCOUNT.. COOL! WHEN THEY SHOW US THE CAR IT IS FOR A FULL SIZE AND AT THAT POINT WE INFORM THE GIRL THAT WE HAVE AN UPGRADE ON OUR CAR. SHE CHECKS HER IPAD THING AND STATES THAT NOPE ACCORDING TO HER NOTES THAT THE MANAGER PUT THERE IS NO MENTION OF THE UPGRADE. WE SHOW HER THE EMAIL AND SHE STATES SHE WILL HAVE TO TALK TO HER MANAGER.. NO BIGGIE.. UNTIL HE STATES THAT WE CANT DO THAT AND THEY CAN DO UPGRADES ON ANYTHING PAST A FULL SIZE. SO WE BEGIN TO EXPLAIN TO HIM THAT WE BOOKED OUR RESERVATION ONLINE AND THAT IT ALLOWED US TO USE THE COUPON. I ALSO SHOW HIM A SEPARATE EMAIL THAT I STILL HAD BOOKED FOR A FULL SIZE, WITH A DOUBLE UPGRADE, AND TRY TO HAVE HIM JUSTIFY WHY THE SYSTEM WILL ALLOW TWO SEPARATE PEOPLE TO MAKE TWO SEPARATE RESERVATIONS WITH TWO DIFFERENT COUPONS. THE MANAGER SORT OF AGREED THAT IT MAY BE A SYSTEM ERROR AND STATES THAT HIS TIME HE WILL HONOR IT. NOW HE MADE IT SEEM LIKE HE WAS DOING US A FAVOR WHEN IN FACT I HAVE DONE THIS MANY TIMES BEFORE, AND GOT THE UPGRADE WITH NO PROBLEM. THE MANAGER STATES THAT HE HAS TRIED TO BOOK A RESERVATION HIMSELF AND THAT IT WONT LET HIM. NEEDLESS TO SAY, AFTER GOING NOWHERE WITH THE SITUATION, WE GOT THE CAR WE UPGRADED TO, AS A FAVOR. REASONS WHY I STICK TO HERTZ!

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Name: M***** C****** (***********
Date: 2019-04-22 15:02:26
Rating: 1
Comment: Who do these people think they are??Seriously? I need a utility bill to rent a car? Thats not how this works! Thats not how ANY of this works! Drivers License and a credit card. THATS IT!!Imagine I just flew into an airport and trying to rent a car theyre like Im sorry, sir, but you need a copy of your utility billFAIL!

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Name: G** F**
Date: 2019-03-23 16:14:55
Rating: 1
Comment: I had a terrible experience with this office. They are very rude and do not make it easy to rent a car. They will charge your account with out authorization. They will call you and harass you until u return the rental. They do not answer the phone.

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Name: J**** A****
Date: 2019-03-17 01:11:16
Rating: 5
Comment: Hunter St. Stockton.2017 Nissan Sentry Pearl White.Great experience again.Only inconvenience, lighter didnt work. Didnt realize until my charging phone died along with my GPS action.  Sigh.Rep (phoned) said I could take it in a Pepboys to have it checked and repaired.After consideration.  No way. No patience.  Not my responsibility.I have a rapid USB charger cable I used.  USB plug is in console.Kailyn😁 who received the car was very courteous and accommodating for my inconvenience.Not a first encounter with this young lady. Excellent customer service!!!!Ding Ding Ding, excellent.

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Name: p*** M*******
Date: 2019-03-06 15:08:36
Rating: 5
Comment: Great experience with no problems was in and out with a smooth transition great customer service made me feel important like I was number one. Thank you

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Name: D*** C*****
Date: 2019-03-04 22:37:20
Rating: 1
Comment: Assistant manager Marrisa worst customer service not to mention discriminating. I was a loyal customer of enterprise. Not anymore . Dollar rental will now have my business. Enterprise your one customer away from going broke. If you treat all your customers the way this assistant manager treated me and discriminated against me you wont be in business for much longer. C and expect a complaint to be filed with the Better Business Bureau and the city of Stockton.

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Name: M***** C*****
Date: 2019-02-19 12:39:00
Rating: 3
Comment: Enterprise employees on Hunter St. in Stockton are great and their cars are superb! Unfortunately, their turn over time to check in, get your vehicle and get out...are horrible.

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Name: l*** 7**
Date: 2019-02-10 20:24:23
Rating: 1
Comment: This place is ridiculous. The hoops they make you have to jump through just to rent from them using a debit card. We have rented from them before and never had been treated with such disrepect. We drove all the way to Stockton from Tracy to rent from them cause we had a pleasant experience before, they wouldnt work with us, we provided them with everything they needed then they said they wanted to do a credit check, the manager there was not very helpful he proceeded to make us feel not good enough to rent from them. We went to the one in Tracy and had NO PROBLEMS. We even got a free upgrade from the Enterprise in Tracy!

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Name: R**** m*************
Date: 2018-12-28 00:36:20
Rating: 4
Comment: They where very very good. Information and great service. I want to say the person that help me gave me the best in customer care. Thank you.

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Name: G*** A****
Date: 2018-12-14 02:12:30
Rating: 5
Comment: This is a top-notch business the people are friendly I had no wait time to speak of my car was ready I was in and out of there in no more than 15 minutes great place and the people that work there very kind and considerate I highly recommend this place if you are in need of a rental car

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Name: F**********
Date: 2018-11-26 19:26:16
Rating: 1
Comment: I cant believe they discriminated against me. They ask me for PG&E bills, rental agreements on the first attempt. I bring those documents with me the next day, now they want a current paystub, and I dont work right now. No one else had documents with them. It was the guy behind the counter looked at me and told the people dont rent to him. As long as you have a credit card, amount for deposits and ID, theyre not supposed to do that.

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Name: B*** S****
Date: 2018-11-24 17:02:20
Rating: 1
Comment: These people were very difficult to deal with. I called the number which was the corporate office, made the reservation then they connected me to the actual rental place which told me I couldnt rent a car. They must have recently changed their policies because I rented cars from them a few times and never had any issues. It was absolutely ridiculous they wanted an unreasonable amount of documentation.

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Name: K****
Date: 2018-10-17 07:03:09
Rating: 5
Comment: Have rented a few cars from Enterprise and I always get really good service from them. They usually always are able to give me the vehicle I need and even when they are almost all booked they manage to provide me a car that meets my needs for the rental. And I love the fact its usually quick in and out i dont have to wait for a long period of time.

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Name: M******* L****
Date: 2018-10-06 00:32:13
Rating: 1
Comment: Very disappointed. Had a reservation for 5pm. No one here have to wait for someone to come from another office. My previous reservation I showed up 30 minutes before my scheduled time and waited over 2 hours.

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Name: A***** G********
Date: 2018-09-11 15:46:56
Rating: 5
Comment: Great Staff, and nice cars. I highly recommend going with their insurance. It covered the parking lot ding I received with no hassle. Eco cars are a little pricey, but they are all new and get great mpg.

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Name: M*** V
Date: 2018-09-08 04:51:36
Rating: 4
Comment: On the Saturday that I was picking up the rental car it did take some time to actually get the car. This office totally made up for it on the Monday that I returned the vehicle. I was thankful and pleased with the service.

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Name: B***** C****
Date: 2018-08-16 05:21:34
Rating: 4
Comment: In and out. Really busy but they try to speed it right along. I got what I requested for the price I was quoted. Cant go wrong. I wish they had better deals for the plus members like they advertise....

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Name: B****** W******
Date: 2018-08-15 23:28:58
Rating: 1
Comment: Very long waits on Saturday. Rudest people I’ve ever met for enterprise and made me wait 2.5 hours to get a replacement car. I got here at 1028 am Sunday August 12 and didn’t leave till 1253pm. My first rental car got a flat after 5800 miles of driving it, couldn’t drive it much on a spare so the only place close by that was open was this place. When I did finally get a replacement car, they gave me an economy car when my contract was for a full size car, “it was the only car they had” it was FULL of stains, grease, oil, dog hair, AC didn’t work, very uncomfortable car, wobbled a bit, but I was sooo pissed and behind schedule I just too the damn car. They were very pushy in me signing for the car when I wasn’t done inspecting it, very rude. This place deserves 0 stars. My clothes smelt like grease and oil when I dropped this car back in yuba city. The enterprise there was disgusted with the car and said they were surprised they got away with that, so they went up to the higher management and was going to address this issue. Luckily the enterprise in yuba city helped me resolve this issue. I will NEVER go to this location again. I’ve never had issues with 6-7 enterprise locations till I came here.

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Name: G**** E U***** I*
Date: 2018-08-02 20:07:48
Rating: 4
Comment: Affordable rates I just wish they didnt add the $200 charge to Rent-A-Car here. They never had that when I rented in the past... it only applied to debit cards before not real credit cards.

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Name: S******* Q*******
Date: 2018-07-23 16:22:22
Rating: 3
Comment: This particular lot is moderately sized. It always pays to call ahead for availability as well as proper pricing. The staff are respectful and helpful for whatever deal you may be looking for.

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Name: S**** P******
Date: 2018-07-19 23:37:57
Rating: 5
Comment: The manager and staff at the Downtown Stockton location are friendly and very helpful. I appreciate Enterprise’s ride service especially.

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Name: M****** O***
Date: 2018-06-10 00:52:54
Rating: 3
Comment: Rental Vehicles were new clean and reliable but they required a $50 deposit of which was immediately taken out of my account I mean absolutely immediately and yet when I returned it when they credited me back the deposit its not there its going to take days to get it back why does it take so long

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Name: H**** B*****
Date: 2018-06-07 17:22:58
Rating: 2
Comment: Not friendly and reservations were not ready. We made an advance reservation at this location upon arrival I walked inside sit there for 10 minutes before anyone greeted me. My reservation was not ready they said if I wanted to wait about 30 to 45 more minutes they would have a car cleaned up for me and ready to go. I did not have time to wait and asked what else they had available they did have another car which was an upgraded fee they charge me the full price of the upgrade I got in it and it was completely out of gas and had not been cleaned either. They would be closed at the time I wanted to drop it off so they charged me a $25 drop off fee for me to take it to another location. Ive had good luck with Enterprise in the past just not this location. The guy who checked me out acted like I was an inconvenience and he was doing me a huge favor as it was a busy weekend for them, and my reservation meant nothing.

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Name: J*******
Date: 2018-05-23 01:41:35
Rating: 4
Comment: I used Enterprise for 11 weeks. I found my over all satisfaction to be very high. I would recommend that you refrain from using more than one card on file. There were charges on my credit card that I thought were paid by debt. Even though I made myself clear & credit card was for a refundable deposit only. The confusion was partially my fault for leaving the card on file. Nevertheless they were very helpful allowing me to exchange my cars, until I decided on which model I wanted to purchase brand new from a dealership. Today I am a proud owner of a 2017 Kia Soul that I purchased directly from Kia. Thank you Enterprise !!!!

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Name: D***** L****
Date: 2018-04-20 14:53:44
Rating: 5
Comment: Great office with helpful staff. Gave me a free upgrade for tank not being full when I reserved a car.

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Name: B** B**
Date: 2018-04-06 00:09:22
Rating: 5
Comment: Enterprise has been exceptionally wonderful to me. So far I have no complaints. I notice they have a great staff team at the location on Hunter in Stockon. Keep up the great customer service

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Name: K**** H****
Date: 2018-03-02 03:32:11
Rating: 4
Comment: I rent from Enterprise about 5 times a year. It’s always smooth sailing. One thing does bother me tho. They no longer give you a vehicle with a full tank. It makes it a pain in the ass when you’re filling up before returning the vehicle.

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Name: C***** S*****
Date: 2017-12-05 23:26:17
Rating: 2
Comment: I booked on line and the price i was told online and what i had to pay was $20.00 more . they still have not refunded my deposit yet . why is it so hard to put the money back ?i need my money

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Name: D**** N*****
Date: 2017-11-15 15:45:27
Rating: 5
Comment: Very good staff, good selection of vehicles. I picked a Chevy Silverado pickup truck. I got a Brand New 2018 model with 300 miles on it. No one had driven it yet! Sweet! I drove 600 miles and it was a great ride. I may buy one myself.

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Name: S**** S*********
Date: 2017-11-03 17:43:53
Rating: 1
Comment: If I could give zero stars I would. They did not have a car for me, refused to do a walk around with me, and waited to pick the car up for two days afterwards and now want me to pay the damage they found on the car after it was left for a few days. No gas in the car when I got it, and I had to wait almost an hour just to get the car. DO NOT GO HERE! THEY ARE UNPROFESSIONAL AND TERRIBLE CUSTOMER SERVICE!!!!!

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Name: M***** G*****
Date: 2017-10-21 00:31:28
Rating: 1
Comment: Left a personal belong on the car (cowboy hat) in it.they did not see it !! Whoever clean the car i had for a month didnt report it to the office.. will never consider this company again...yes my fault for not return the vehicle clean to the teeth

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Name: F*** B*******
Date: 2017-10-18 15:19:42
Rating: 4
Comment: Overall, great experience with them. The only problem was they advertise they will pick you up. But then they couldnt pick me up from my home because they will only go as far as March Ln. They suggested I get a ride from my home to March Ln Target or Big 5 so they could pick me up there! I rented a car for 7 days, youd think they can go an extra mile or so to pick me up since I am paying a lot of money for the rental. I had to ask friends to pick me up and drop me off at Enterprise. Then when returning car, I had to ask someone to pick me up and take me home. Thats the only problem I had with them. The rental car was awesome and I loved driving it. Had no problems, it was great on gas. I didnt have to pay anything extra. Was able to use my AAA full coverage insurance (transferable to rental car) so that saved me a lot of money. I will rent from Enterprise again.

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Name: B*** R***
Date: 2017-09-28 09:44:29
Rating: 4
Comment: I travel to CA. twice a yr, from TN. and use the same Enterprise every time. Usually get a pretty good rate, especially if you can rent from the city youre staying in, rather than directly from the airport, the savings are substantial!! This last time I went, I had reserved a midsize vehicle and when I arrived, they had none on the lot. They tried to give me a little dinky compact car and if I hadnt said no, they wouldve gladly gotten away with it! Instead, they ended up giving me a free upgrade to a nice pickup truck and also a 5% discount! Everyone was happy and it worked out great!

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Name: J*** L*****
Date: 2017-09-19 16:06:18
Rating: 5
Comment: They were ready with my car at 7:30 am the day I needed it. They handled the morning opening rush very well with 4 people waiting they had 4 folks ready to help out. Beautiful brand new car with100 miles on it. They could have explained the very modern cruise control on the Toyota as that confused me but we figured it out together when I turned it back in. Return was easy. Parked my car on their lot to rent this one and put loads of miles on it. Id rent there again without hesitation.

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Name: B****** G****
Date: 2017-09-14 23:26:14
Rating: 5
Comment: When I arrived at the rental location there were two other people ahead of us but the representatives were very courteous. They thanked us for waiting and were very fast with our transaction. I normally use Enterprise car rental in Mountain View but since i was in Stockton and I used the services there. Only thing because I was renting on the weekend they did not have a wide selection.

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Name: B**** S******
Date: 2017-07-26 06:17:06
Rating: 4
Comment: Not sure how to accurately review Enterprise in Stockton, California. We rented the Nissan Rogue in Capitola when my sad 2004 Subaru Forrester had to stay behind for major head gasket repairs. My husband got picked up, just like the commercials say, and driven to Enterprise Capitola to fill out papers, and return the employee!! What a GREAT car! Fun to drive, spacious but not too big...good acceleration as well!! Stockton Enterprise was the receiving lot Rental was one way--employees in Stockton efficient and professional. No issues. I would rent from Enterprise anytime I need a rental vehicle.

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Name: w***** h
Date: 2017-05-05 23:08:02
Rating: 5
Comment: All the staffs, from the ones washing the car, to the ones working in the office are very professional and helpful. They are willing to answer questions and giving suggestions. Ive rented from and returned to this office location couple of times. Theyve all been very pleasant experiences.

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Name: s***** h******
Date: 2017-04-25 21:22:25
Rating: 2
Comment: Enterprise is now requiring their customers to stop for gas twice... the renter receives a car without a full tank and is expected to know exactly the line to which to refill. There is no compensation for this either. And when I shared my displeasure, the clerk argued with me about it. Poor customer service and hospitality for sure. Verbally justifying the customers inconvenience is unacceptable.

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Name: G****
Date: 2017-01-12 18:20:02
Rating: 3
Comment: The staff was wonderful and renting the passenger van was fast and easy but unfortunately we experienced an electrical problem with the van on New Years Eve, which totally ruined most of our plans for the day. We had to exchange the van at the airport which took us out of our way. The manager there was very professional and took care of us as fast as she could but the inconvenience of it all was the only problem. Im sure this doesnt usually happen but it did cause us to have a less the desirable experience and vacation. For that reason only I give it 3 stars. The first van was actually very comfortable and we enjoyed the drive. The second can was a Chevy not a Ford and it was ok.

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Name: T**** V********
Date: 2017-01-02 19:54:44
Rating: 4
Comment: The service and variety of cars available are excellent. The website however, offers a limited range of vehicles and does not reflect the actual fleet available. If you are a citizen of another country and is using an international drivers license, the process of verification may delay the transaction. I have noticed that historical records are not used to verify the credential of the customer, otherwise delays could be avoided. Overall, the efficiency of the staff and their politeness are commendable.

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Name: a***** v******
Date: 2016-12-01 05:05:14
Rating: 5
Comment: The staff was very customer oriented! A refreshing quality in business today! The process was quick and painless upon pick up and return. The deposit was returned in a business day! Awesome experience! I will definately rent from this location again! GREAT JOB!

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Name: s****** w*********
Date: 2016-10-14 02:01:16
Rating: 2
Comment: For the many times I have rented a car from enterprise, the last experience was not a good one. The process took too long . I pay my utility bills on line, so I brought in the emails that showed cal water, Pacific Gas & electric and my retirement pay stub, plus At&t bill. Apparently, that wasnt enough according to your new policy. I had to text into my at&t account by then I am very upset. I finally got the car, but, in my opinion, there should be some way to code your regular customers so we dont have to go through this mundane process every time we rent a car. Shirley Washington

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Name: C********** H***
Date: 2016-09-08 23:41:39
Rating: 1
Comment: My experience was quite simple... They wer rude and talked down to you... I called customer service, they tell me one thing and when I get there it was a hole different story. When I left the guy there said to me in a very rude way we are different from enterprise we dont have the same rules......? Then why have a enterprise sign outside?! It was like the guy there was seriously doing everything he could to not help or give me a car..... Went down the street to hertz and in and out in 10min.... Ouch...520 n Hunter st- hertzCant go wrong

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Name: A****** G*****
Date: 2016-08-31 19:45:09
Rating: 5
Comment: CUSTOMER SERVICE!Thats what I look for first and foremost, without that, nothing else matters to me. The folks that have helped me at the Stockton location were so good that I actually was looking forward to my next rental.

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Name: A M
Date: 2016-05-08 04:48:07
Rating: 5
Comment: The representative agents were considerate and kind. However, they could of shown more courtesy by addressing me Mr. Manzano instead of calling me Sir as if I was a complete stranger. Addressing someone by saying either Mr. or Miss or even Mrs. is more respectful that shows more courtesy.

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Name: M S******
Date: 2016-04-01 01:24:00
Rating: 2
Comment: Not a very pleasant staff to me personally. My insurance company paid for it but if I had my choice I would go somewhere else.

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Name: J C*******
Date: 2016-01-06 20:53:30
Rating: 5
Comment: The guys at this location are absolutely wonderful! Being a former hertz customer I can tell you their customer service is way above the competition.

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Name: L*** W*****
Date: 2015-09-18 20:25:17
Rating: 5
Comment: I had a very fast & pleasant experience with this location. I reserved my car online and they called just a few days before to re-confirm my details & payment methods. I arrived at the appointment time and was on the road in a clean reliable car within minutes. Very friendly & helpful staff . I was very satisfied and will refer others to the same location.

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Name: A***** V*********
Date: 2015-05-28 14:41:55
Rating: 3
Comment: Always rent a car from this particular Enterprise due to it being local, most of the time friendly and helpful. Since I rent regularly I decided to join Enterprise Plus only I had a problem using the Plus Points when I tried to reserve a vehicle on line, so I called Customer Service and was told I could only use them when I went to the Stockton Office who then told me I had to call an 800# specifically for Plus Point Members? but it was probably to late as I was returning the vehicle and noticed the points were never applied to my rental. No one was willing to go the extra mile for a regular customer and that was not good. Also, when I logged into my account Enterprise advertised for $9.99 for the weekend but I was told it was not available in my area any longer, then why advertise it? Not as happy as I couldve been. - Michelle V.

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Name: N*** C*****
Date: 2014-08-29 04:22:43
Rating: 4
Comment: Aloha, I rent from Stockton Downtown Enterprise at least twice a year. I come in from Hawaii to visit my family and friends and mix it up with some business when I can. I am a realtor on the Big Island of Hawaii. The last car I rented was a Dodge Charger, I loved the car but the front windshield made it difficult to see in the reflective sun because it had a lot of tree sap on it only visible from the inside when driving in the bright sunlight. Customer service was more than happy to accommodate by reducing the fee and offered a discount on my next rental. I am a very loyal customer and will continue to rent from Enterprise, the friendly local guys/gals who value their customers.