Enterprise Rent-A-Car

Category: Car rental agency, Van rental agency
Address: 445 S Figueroa St, Los Angeles, CA 90071, United States
Phone: +1 213-627-5432
Worktime:

Day	Time
Monday	8 AM–6 PM
Tuesday	8 AM–6 PM
Wednesday	8 AM–6 PM
Thursday	8 AM–6 PM
Friday	8 AM–6 PM
Saturday	9 AM–1 PM
Sunday	Closed

Site: https://enterprise.com/en/car-rental-locations/us/ca/downtown-los-angeles-union-bank-plaza-3217.html?mcid=yext:245709
Rating: 4.1
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Photos

Name: S**** I******
Date: 2024-06-20 00:11:38
Rating: 5
Comment: The first time I ever have a good experience with enterprise. Jesus had helped me with the process getting the blue Nissan lol, he’s professional, understanding and quick. Also there are multiple people in the office helping others and not short on staff. Over all A++ experience and I’ll come for sure!! Wesam.

Name: M*** M
Date: 2024-06-04 16:59:22
Rating: 1
Comment: The worst customer service ever. Avoid this overpriced rental company. Bad customer service. Absolutely a joke and no consideration

Name: W**** T** I*** G***
Date: 2024-05-28 11:41:22
Rating: 5
Comment: The Downtown Los Angeles Enterprise has a very helpful and friendly staff.

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Name: R****** �********
Date: 2024-05-25 04:39:22
Rating: 5
Comment: Customer service was very smooth and excellent. I rented a van and got the option to get a red Durango instead. It was perfect and I’d definitely rent with them again.The best car rental spot in dtla, wish there was a shuttle or Uber service with it, if you were local but still excellent overall.

Name: S**** Y****
Date: 2024-05-22 11:34:24
Rating: 5
Comment: The staff were helpful and the rates are reasonable!

Name: A***** K*****
Date: 2024-05-15 14:03:07
Rating: 1
Comment: Unfortunately this was one of the worst car rental experiences Ive ever had.After reserving well in advance from an Enterprise location that suited me for my onward travel I was finally on the road two hours after my reservation time after having been driven back further into the city to pick up a car from another branch.The staff, while lovely and friendly, didnt seem to much appreciate the inconvenience this caused.If Id known that Id have to wait so long I would have either done something much more fun with my time or called around other rental companies, but I was consistently told it would be 20 minutes.Sorry to say I wont be using Enterprise again, and I cant recommend them.

Name: O***** Y****
Date: 2024-05-13 12:44:09
Rating: 5
Comment: TJ was amazing! He was quick, positive and personable!

Name: P*** S****
Date: 2024-05-01 12:27:08
Rating: 5
Comment: Customer service has always beenGREAT at enterprise rentals... Burnette as well as Adam are extremely welcoming, also very helpful when it comes to customer service, and also giving the best service possible... The other staff? I havnt been serviced by them yet, but as far as I could see, theyre also very professional and great at what they do... GREAT JOB @ ENTERPRISE UNION IN DOWNTOWN L.A, also Rene is another that does such a great job at Enterprise

Name: R** S**
Date: 2024-04-26 21:21:50
Rating: 1
Comment: Horrible! If I could give negative stars I would. I received confirmation for the car I renter. Once I got there. The lady behind the desk had the most horrible attitude. I gave the name for my reservation. Ohhh yes. I saw yours. I was supposed to call you but I didn’t. The car is not available. After I paid a lot for an Uber to get to the location. I was in shock and asked why she hadn’t called me. She replied verbatim “ I’m busy! Don’t you see that I just cleared my lobby! ( her co worker was sitting next to her eating food and not doing anything in fact) You don’t understand me! She yelled. To which I attempted to reply. And the lady says “HOLD ON HOLD ON HOLD ON” while I’m trying to speak. I asked if I could finish my sentence to which she replied. Actually I’m not renting you a car at all! This all next to other customers standing in the lobby.I will never in my life rent with enterprise again. My family and I have rented with enterprise for many years. But this treatment as a customer. I’m appalled. Very aggressive and hostile.I took my business to Avis.

Name: C****** C***
Date: 2024-04-24 15:16:15
Rating: 5
Comment: Great service and very expedient when getting me in and out of a rental car. Really appreciate they came to pick me up at the body shop and dropped me off when my car was completed.

Name: Z*** P****
Date: 2024-04-11 23:50:07
Rating: 5
Comment: Friendly and helpful staff, not much of a wait, reasonably priced.

Name: D*** V
Date: 2024-04-10 14:59:40
Rating: 4
Comment: Staff was friendly! The car had a funky smell and dirty seats, but used it lightly while my car was in the shop and it helped to keep the windows cracked.

Name: R***** M*******
Date: 2024-04-04 13:31:52
Rating: 5
Comment: Staff made it easy. Especially Jasmine on return.

Name: J****** K*******
Date: 2024-03-28 02:48:50
Rating: 5
Comment: Very good customer service. I often rent cars from this location, and while Ive forgotten the names of the staff who have assisted me, I do recall Jesus and Chyna. They ALL have always been very kind and accommodating. Occasionally, some customers choose to smoke in the car. However, since I am not a smoker, the staff always ensures to assist me in choosing the best fit for my needs.

Name: C***** F*****
Date: 2024-03-14 20:56:13
Rating: 1
Comment: Lets see… let’s see… oh right “ghetto” is the word Im looking for. Thank for you for nothing. Luckily found a rental elsewhere. You should do the same.

Name: e**** h****
Date: 2024-02-29 18:58:15
Rating: 5
Comment: Very amazing customer service! Chynna was very friendly and helpful! Will rent from here again!

Name: C****** N******
Date: 2024-02-28 16:25:23
Rating: 5
Comment: This is a convenient location. Spoke to Justin on the phone and just about the best customer service experience I’ve experienced. Thank you!

Name: J**** C*******
Date: 2024-02-23 00:34:39
Rating: 2
Comment: Had I not called them this morning, they probably didnt even knew I existed and had to pick me up. I called them after they werent around after the agreed pick up time. I was left on hold for about 20 mins. My pick up guy and guy at the counter were great under the circumstances. I just wish I didnt have to waste more time because their validation at the lot didnt work for a group of us trying to leave when we we released our rentals.....It has now been over a month and no one has been in contact with me to follow up after I have sent them an email according to the response below.

Name: S**** R********
Date: 2024-02-08 01:17:55
Rating: 5
Comment: Great service from the staff here. We were in and out in no time, which has not been my typical car rental experience.

Name: L*** L******** 3*** L**
Date: 2024-01-05 13:37:02
Rating: 5
Comment: Hector and Justin were amazingly accommodating and helpful after Enterprise (another location) cancelled my reservation due to unavailability of cars. Hector was kind, and understanding and got me just the kind of rental I needed for my trip. The location was clean and professional. I had a great experience renting from them and will likely return to the downtown LA location the next time I need a rental.

Name: J* J**
Date: 2024-01-02 19:22:59
Rating: 5
Comment: Good experience. Crews were cery kind, and the process was so fast. I was very satisfied.

Name: S***** R
Date: 2023-12-07 02:53:06
Rating: 5
Comment: Great experience for my first car rental. Easy pick up and drop off. Good price and no hidden fees. Definitely recommend!

Name: L**** I****
Date: 2023-12-01 19:05:00
Rating: 5
Comment: Best Enterprise ever! Manny and Carla have revived the lost art of Customer Service. They go out of their way to make sure you’re satisfied. A little goes a long way and they get it. They put customers first, unlike so many other businesses nowadays. I’ll definitely be back!

Name: L**** S*****
Date: 2023-11-01 15:09:15
Rating: 5
Comment: Office personnel were very helpful and courteous.

Name: A*** R****
Date: 2023-10-19 15:47:32
Rating: 5
Comment: Amazing customer service with the morning crew! Car drop off took just a couple of minutes and they helped me get to a meeting I was running late for. Super helpful!

Name: J**** W*******
Date: 2023-10-12 02:16:03
Rating: 5
Comment: The manager and his staff do a great job.

Name: G***** G******
Date: 2023-10-11 21:19:06
Rating: 5
Comment: THIS IS TOP 5 service they will help you out all around customer service 10 stars🌟🤩⭐️🌠💫🌃🌟🤩⭐️🌠10 STARS #1 IN LA

Name: C*** C****
Date: 2023-10-07 18:27:32
Rating: 1
Comment: Understaffed. Extremely rude. Wait time for a car is outrageous. This facility needs help bad. Actually didn’t get to rent a car because the wait time was long and I was the only customer there.

Name: S********* Y**
Date: 2023-10-07 00:49:05
Rating: 1
Comment: Unfortunately worst car rental experience: unethical and unprofessional staff: Adam and one of his colleagues lied about the fact customers can drop off at a different location. I had to book online myself to get a car eventually

Name: P**** K
Date: 2023-10-03 02:53:34
Rating: 5
Comment: My experience was outstanding. Theyve an incredible enterprise associate named Adam. He thought of everything i forgot to consider on my last minute booking. He got me into a hybrid car for a small upcharge, which ended up saving me ton$ on gas with my drive to San Diego & back. Entire process was quick, professional, & easy. 24 hrs, in & out, perfect job. A breeze.

Name: J** L** A******
Date: 2023-09-29 02:10:56
Rating: 1
Comment: This enterprise is by far the worst Ive ever dealt with, even as a member. Every vehicle they provide has some sort of defect, whether its body damage or engine issues. In addition, the customer service was disappointing. Even after speaking with the branch manager, I received no improvement in the level of service I received.

Name: A*** K
Date: 2023-09-12 06:41:26
Rating: 5
Comment: I am very impressed with service at this location. I requested if a specific car make was available because I am trying to figure out which car to purchase. The staff went out of their way to help me and even had a car brought in from a nearby location because this one didnt have any of the makes I requested. I believe the person helping me was Dino.The return was also incredibly fast. I was worried it would take long becuase I had to get to work but it actually took less than 5 minutes!I was very happy with the whole experience.

Name: S***** S*******
Date: 2023-09-07 04:00:06
Rating: 1
Comment: Customer service was rude some customers dont have utility bills or bank statements some do go paper list I wasnt able to rent a car cuz I didnt have these things and she was rude and hung up

Name: T*****************
Date: 2023-09-06 12:02:08
Rating: 5
Comment: Thank you Enterprise!Great customer service, rental process was super easy and quick.Employees at Figueroa street location, Thank you guys!

Name: A**** B****
Date: 2023-08-28 19:13:32
Rating: 5
Comment: This branch was very professional and efficient. Process was seamless. I was able to speak to them and get a car guaranteed. Other branches,l would not guarantee me a car.

Name: D**** E*** W****
Date: 2023-08-21 21:00:13
Rating: 5
Comment: Went to the Glendale on South Brand location and rented a car. They were excellent on all fronts and treated me well. Highly recommend going to this location and will be going back there in the future.

Name: M******** S******
Date: 2023-07-31 15:31:48
Rating: 5
Comment: Excellent, friendly service.I needed a car due to a car repair. It all worked efficiently and was very friendly—a great location in Downtown LA.

Name: P**** B*
Date: 2023-07-15 15:22:18
Rating: 5
Comment: Nice people, they had the car we ordered online ready and no issues with the car or drop off.

Name: D******* j****
Date: 2023-07-05 21:34:43
Rating: 1
Comment: Never again will I rent from this location, the guys that work the manny and the so call assistant manager, that told me if my friend told me to dump of a bridge would I do it,which he doesn’t know my mental state of mind, and how dear to say something like that to a paying customer

Name: W*** D***
Date: 2023-06-21 22:09:30
Rating: 5
Comment: Nikolas was very helpful in resolving some issues I had!

Name: J***** T
Date: 2023-06-21 14:14:38
Rating: 4
Comment: Great customer service check in and check out. Altima was fine, but smelled like cigarettes and feet.

Name: L***** M
Date: 2023-06-16 15:55:19
Rating: 5
Comment: Great service, highly recommend this branch for car rentals, the branch Manager was excellent! We picked up a flat during our rental period and were able to get the car changed without issue. Next time we’re back in the city, will definitely rent again from this branch!!

Name: a**** r****
Date: 2023-06-03 20:31:45
Rating: 5
Comment: Krissy was awesome with big smile & warm welcome to get the car ready for us

Name: N***** F*******
Date: 2023-05-26 01:34:33
Rating: 2
Comment: The reason of 2 starts is because of the guy how picked me up at the body shop he was driving crazy and calling names to other drivers in the street I felt very very unsafe and when I when back to dropped off the rental car he was there and wanted to start arguing with me for no reason I guess they told him I complained about his driving

Name: G****** B****
Date: 2023-05-15 19:08:28
Rating: 5
Comment: Check in & drop off were both incredibly simple. I’d like to name the gentleman that checked me in & the second fellow that helped me choose the car but I didn’t get names. They were both working at 8 am on Wednesday 5/10/2023 at the Figueroast location. Emily helped check me in and was very efficient to get me on my way.

Name: J***** C*********
Date: 2023-04-07 11:15:29
Rating: 1
Comment: Dear Customer Service,I wanted to let you know that you service in LA airport is terrible.We spent over 2 hours negotiating our car (which has been paid fully in the advance) and finally, we got it, but the service was very unprofessional and stressing.The lady working at the desk didnt want to give us a car because we didnt have a stamp in Passport. We are from Poland and now we dont have turistic visas anymore, only ESTA document. There is No possibility to get a stamp at the airport without visa, I checked that with border control.We showed them everything but she was very stubborn. Please kindly provide the training to your employees as this can cause many misunderstanding.It was very unfortunate and we were so much dissapointed about the quality of your service.

Name: P***** F*****
Date: 2023-03-29 15:08:55
Rating: 5
Comment: All the workers are very kind and communicative. Good rental car experience!

Name: C**** C***
Date: 2023-03-21 19:31:27
Rating: 5
Comment: Remarkably good customer service from this Enterprise location. All of the staff were extremely kind and helpful, the process was efficient and straightforward, and our car was fantastic. Can’t recommend them enough.

Name: L** A****** N*****
Date: 2023-03-21 16:53:41
Rating: 2
Comment: Great customer service.But a Chevy spark was the only car available and it needed windshield wipers an oil change and turning on the A/C filled the car with the smell of cigarette. Unsafe drive in the rain…

Name: J** J*
Date: 2023-02-22 16:42:35
Rating: 5
Comment: Adam was very helpful and efficient. We were in and out quickly at pick up and drop off.

Name: Q**** T***
Date: 2023-02-11 03:08:04
Rating: 5
Comment: I had a great experience at this Enterprise in downtown LA. It was quick easy and the staff were very friendly and helpful:

Name: J**** P*******
Date: 2023-01-14 19:53:13
Rating: 5
Comment: This is by far the best car rental company/location I have ever been to. We did not have a reservation, and they still got us a luxury, brand new car, which were looking for, within seconds, and for an outstanding price. The employees are all extremely helpful and made the process very smooth, and easy. They were accommodating to our needs. Adam, Miguel, Benito, and honestly everyone working there were very nice, helpful, and professional. DO NOT hesitate to come here! I wish all car companies would be just like this location!!! If I ever come to Los Angeles again, I will definitely be back.

Name: N**** X****** L** (******
Date: 2023-01-10 22:03:29
Rating: 1
Comment: This is the worst enterprise experience I ever had. At first the reservation phone call was extremely rude and impatient. I don’t even know why that attitude was there. My appointment was at 11:30 am and they said the car was not ready after I waited 30 minutes. They said I can come pick up at 1pm which I waited and I did not get my car and they said no more cars available for me today when I get there at 2pm. No one informed me ahead. The customers before me all got their service taken cared of and they were treated nicely who are all white males. This is very bad, so if you have another choice on renting cara do not choose this one. NOT OK!

Name: K***** V********
Date: 2022-12-31 18:45:04
Rating: 5
Comment: I love the staff and manager here! I needed a rental after my accident and after being completely booked for a couple of days, Im so glad they had an opening! He called me right away! The service from the quote to drop off was amazing!

Name: J** C***
Date: 2022-12-28 19:01:05
Rating: 5
Comment: This location has some of the most professional people that I’ve ever met at a enterprise location. Miguel the assistant manager was very accommodating to my needs. Adam was my direct contact and he goes above and beyond to make sure I got the right cars during my 7 days rental. I was able to change my car on the last day and allowed to drop it off at the airport. I highly recommend these guys if you’re in downtown LA.

Name: r**** i******
Date: 2022-12-21 13:41:07
Rating: 5
Comment: Adam was very helpful. He showed me my options and helped me make the best choice for my trip. He was very clear and quick.

Name: A***** B******
Date: 2022-12-02 18:16:30
Rating: 5
Comment: Nicholas (Nikolas?) was so helpful--I was in an accident the Sunday night before Thanksgiving and my insurance sent me here for a rental car. Due to the holiday there were hardly any cars left to rent but he gave me a discount on a gorgeous brand new Audi. I wound up returning it early in the morning to another location, and they charged me for a full day (calendar day vs 24 hr period) which I did not expect. I called and spoke with Nicholas again, and he waived the last days rental fee which was so wonderful. Highly recommend!

Name: M***
Date: 2022-12-01 04:04:52
Rating: 1
Comment: Absolutely not recommended if you are looking for a car at least spontaneously. We visited this store based on Google reviews.When we entered the store, we were offered a $120 pickup truck with no insurance. According to the service employee, this car would be the only one currently available. Short check on the homepage, same car for 80 USD. I was told I had to reserve through the website if I wanted the car at that price, which I did. This was followed by a rather tedious and complicated process (I have not experienced this with other car rental companies) recording all the data. The staff was rather listless and uninterested in helping. We were then supposed to wait outside and after a while of waiting a pickup truck drove up, unfortunately not ours. An employee came up to us and said that he no longer had a pick-up, just a smaller car for the same price. Felt pretty ripped off, canceled the reservation and went to another rental company 50 meters away. Here everything worked quickly and without problems.

Name: L*** S******
Date: 2022-11-07 13:27:02
Rating: 5
Comment: The entire process and experience was great, amazing customer service and brand new cars available.Definitely recommend.

Name: E***** K**
Date: 2022-10-24 03:05:08
Rating: 5
Comment: Rod was extremely helpful and took his time making sure I was all set with my vehicle. If you want to make sure you get the car of your choice, make a reservation but also come earlier in the day.

Name: T* A*****
Date: 2022-10-19 20:57:27
Rating: 2
Comment: We placed a rental for a compact suv. It was confirmed with a confirmation number. We arrived to pick up the car at the rate we agreed to and they had no cars after spending o er $20 to Uber to the location. We were then told they had another suv but we would have to pay for the larger suv at a much higher rate. This was unacceptable but we had to have a car that day. They should have matched the price as it was not our fault. We took the higher priced suv again because we had no choice. We then get in the car and the smell of weed was strong to say the least. It was like someone was still in the car smoking. This was a business trip and having to take the higher priced car was bad enough then to put the President of our company into the car with the strong odor was horrifying. He was extremely upset by the entire ordeal. We had to ask the valet at our meeting the leave the windows down to air it out. Didn’t help. Had I been pulled over while driving this vehicle, we would be having a much different conversation. Disappointed.

Name: J****** J******
Date: 2022-09-18 03:35:19
Rating: 5
Comment: Great experience. Michael I think his name at the front counter was great as well. In and out with no issue with my refund. Prices are a bit higher than the competition but would still pick this place because of the service I receive. Never any issues.

Name: �**
Date: 2022-09-09 15:11:39
Rating: 1
Comment: You should have checked in detail with customer when you handled over the vehicle to the customer. Don’t tell customers carelessly. Customer is not a fool.And if you are customer, don’t use self checkout. Or they will charge you for the gas without saying anything even though you filled it more than you did when you shipped it.And if you are a foreigner, require them the document or record what they said.Of course, they won’t contact you because they can’t register your number because of different contact number digits.

Name: T***** F****
Date: 2022-08-23 07:08:50
Rating: 2
Comment: This experience was three years ago, but as I look to rent a car again, Im reminded how annoyed I am about my experience here.I rented a vehicle for a Thanksgiving family reunion trip back in 2019. The car was dirty, beat up, and didnt have a full tank of gas. I asked if anything else was available, and I was told this was the only car in my price range.I took the rental, and the IP rattled the entire time. Two 4 hour trips, and many smaller drives in between. Drove me insane. Think there were some oil change warnings too.Politely told them about the issues with the vehicle, and how disappointed I was with the experience compared to other rental places around here. They offered two days free rental in the future. I thought that was kind.But it never showed up. I called a few weeks later, someone apologized for forgetting, and promised to mail out the voucher. Still nothing. Gave up.Overall disappointed. Been sticking with Sixt from now on. No issues, clean cars in good condition, and comparable prices.

Name: A*** A*******
Date: 2022-08-22 22:52:01
Rating: 1
Comment: Im a long term customer here. Wanted to rent a car to go out of town for my 40th birthday. However my drivers license also expired on my birthday - no problem, I renewed it online. But to them thats not valid. I needed a special watermarked interim license from the DMV. So I went to the DMV and wasted 2 HOURS trying to get this paper (the whole point of renewing online is to not have to go to the DMV). Yet I still couldnt get it because my renewal was already in process. Id have to have it canceled, then reapply - a giant headache. So I do not have that more special temporary license that Enterprise requires. AND I missed my work shift today over this. AND I still cant rent a car. AND now, my 40th birthday is ruined. In addition to this, Enterprise randomly no longer honors the corporate code I use (from my mom). These two surprises totally screwed me over, and I will never forget it. I am done being an Enterprise customer for the rest of my life. Full price rates to rent cars are an insane rip-off.

Name: G****** G*******
Date: 2022-08-15 16:51:11
Rating: 5
Comment: Karla was awesome she had great energy and just a beautiful person she was very helpful and nice she got me into my rental and off the lot in no time THANKS KARLA!

Name: M** T***********
Date: 2022-08-10 05:33:53
Rating: 5
Comment: Went by yesterday after I dropped off my car at the service center next door. It 90⁰ and within minutes of walking up I was greeted by Josh. He made sure to listen to my needs, gave me a discount because of my vehicle in service and handed me over to Karla. Karla walked me over to the rental, gave me a brief but clear 411, and by the time I got in the rental she had already had the AC running.Came back to drop it off today and was instantly greeted by Manny. Quick walk through and done. I had a short, but great experience. Definitely will be back here if I need a rental.

Name: J R**
Date: 2022-07-27 22:49:16
Rating: 5
Comment: Been having car troubles for a while but getting a rental is always the least of my worries. Amazing service, efficient and friendly staff, no hassle. Huge shout out & thanks to Anthony. Now a days customer service is non existent and he went above and beyond as if his name was on the building. That’s why we will always return here and recommend to everybody! Thank you!!!!

Name: U****** W****
Date: 2022-06-21 21:52:44
Rating: 5
Comment: Solid customer service. There was a problem with one of the seats and they did their best to compensate. Very convenient location if you’re based in DTLA as well as competitive rates.

Name: D******* R******
Date: 2022-06-20 18:25:43
Rating: 5
Comment: Amazing company, No hidden charges. Crystal clear on the agreement and quick service. Many thanks to Jeremy, we took the car at Los Angeles and everything was great. Highly recommended.

Name: A***** J*****
Date: 2022-06-10 02:04:28
Rating: 5
Comment: So I made a “reservation” through the call center and they confirmed it was reserved and ready for pick up, they even took down my card and license information unfortunately the call center did not actually make my reservation, and I came to find this out until I arrived here i called customer service back and they were extremely rude ! I felt hopeless but thankfully this location has great staff and amazing customer service !!!!! They were able to get me a car rental even though the call center never sent them my reservation !! They always kept communication while I was waiting and were all so polite,It was a bit chilly so while I was finishing the whole contract process they let me put my babies inside the car so they wouldn’t be out in the cold any longerI would 100% recommend this enterprise location . Thank you guys for all your help and kindness.& enterprise do better with your call center customer service reps !

Name: M*** S***
Date: 2022-06-08 02:44:22
Rating: 5
Comment: Excellent customer service. Michael and the team made every and all efforts to support my experience as a customer. Thank you

Name: J***** M*****
Date: 2022-06-07 05:54:27
Rating: 1
Comment: Pretty smarmy business right here. enterprise jacked over 500 dollars out of my account without any sort of explanation or notice.on top of that service was absolute garbage. if you call you will be on hold forever and agents will give you the runaround.bewaaaaare

Name: E***** E****
Date: 2022-05-03 19:44:31
Rating: 2
Comment: I needed a car when mines was hit and needed to be repaired. The other guys insurance covered the rental but only up to $36 per day which got me a minivan. They picked me up and helped me with the paperwork and charged me $150 deposit. Normal routine stuff.Now when I wanted to return it after 3 weeks, they told me I could leave it at the repair shop and they would pick it up, but that it would be best for them if I could drop it off at the rental place instead. I went for the latter and no one was available to help me out as they were too busy and short staffed. I understood the situation and told them I would drop it at the shop since I had to get my car and get going.Its been a week and a half now and I still dont have my deposit or end of rental receipt. I try calling and they have me on hold for more than 15 mins with no answer. Point of story dont go to this enterprise and go to a bigger location with more people on hand.

Name: A******* J******
Date: 2022-04-06 17:24:40
Rating: 5
Comment: All staff so helpful friendly and kind! Nice and reliable cars so far so good service

Name: D**** G*****
Date: 2022-03-24 01:52:18
Rating: 5
Comment: Staff was very helpful and gave me exactly the vehicle class I signed up for online and I paid the exact price from the website. They were a bit backed when picking up the car but I was in and out in under an hour. Would definitely use this location again!

Name: N**** N*****
Date: 2022-01-21 17:21:01
Rating: 5
Comment: Really lovely, friendly team. I’ve rented from them twice. They always make the entire rental process so easy, which was extra helpful and comforting this last time when my car was stolen, so my insurance company set me up with Enterprise to secure a rental while we worked through the chaos. I especially appreciated that they called me a week after I’d dropped my car off to let me know that they had finalized payment details with my insurance company and were refunding my deposit to my credit card. I appreciate anyone who’s always clear and proactive in their communications. Thanks so much, Enterprise!

Name: A*** K
Date: 2022-01-04 03:51:41
Rating: 5
Comment: Always the best service. Attentive to customers needs and very accommodating to customer requests. During the return I was taken care of by Garrett who got me out in quick time and arranged for Mario to give me a ride home which was perfect. Thank you guys.

Name: C T****
Date: 2021-12-13 16:59:15
Rating: 3
Comment: The car was fine, but customer service wasnt so good. I wanted to drop the car off at the airport, but was told there would be a $300 charge for that. Ill be sure to rent from the airport next time.

Name: K******* P*******
Date: 2021-12-10 15:40:59
Rating: 5
Comment: Quick and courteous service both at pick up and drop off. Directions for return lot in Phoenix sky harbor could have been clearer.

Name: A****** M
Date: 2021-12-08 05:58:39
Rating: 3
Comment: Car had the weirdest moist Clorox wipe smell ever. Only high contact areas are wiped down. Tried to adjust the passenger seat and the handle was covered in sticky s?!t. Not sure what that’s all about…After hours returns are convenient and super easy. Take the car downstairs and leave it parked. You get your deposit back pretty quickly.

Name: S****** Y**
Date: 2021-11-24 16:44:20
Rating: 5
Comment: Theyre such nice people. Quick and patient. They will take their time to explain to you what ever it is you might have a question about. Great customer service. Thanks for making it so smooth to rent a car.

Name: A*** T******
Date: 2021-09-23 22:27:56
Rating: 1
Comment: MISCOMMUNICATION ALL OVER. I came to this location on a trip to LA, and it was a mistake all the way through. We had multiple issues in this reservation with being overcharged, but I will only talk about one that has been left unresolved. When we made this reservation, it was originally under my boyfriends name (31 y/o) in order to avoid having to pay a young driver fee since I am 24. He was the only driver we planned on using anyways, so it made sense. Once there, we decided that we would pay for the reservation with my card since they wanted a $300 deposit. After my boyfriend filled out the entire contract, the employee who worked with us, Austin, took my card and proceeded to change the contract into my name. I thought he was adding me as a driver, not changing the contract completely. I saw the charge go up from $130 to $170 and specifically asked Austin why it went up. He said that it was due to the young driver fee, but he assured us that he would fix it and send us an updated contract/receipt to reflect the $40 taken off. He never made it clear to us that my boyfriends original reservation was invalidated and that I was now holding all of the legal liability (basically as if my bfs reservation never happened). We were under the impression that it wouldnt be an issue later on because Austin mentioned that he would fix the fee at least twice during this conversation. Of course, to nobodys shock when it comes to a national company, this never happened. When my bf called to see if this could be resolved, the manager spoke with Austin and of course, he didnt say that. Our issue ultimately isnt with the $40 because whats done is done, we paid for it. The issue is that Austin assured us multiple times that he would take care of the fee, and it never happened. Nobody likes to feel like they were taken advantage of, and thats exactly what happened here. I would recommend going elsewhere, so that you avoid getting taken advantage of by a charismatic sales guy in a situation where one person is under 25 and the other is above.

Name: g**** s***
Date: 2021-09-18 16:11:31
Rating: 5
Comment: A busy place, I see a lot of people renting from this place. When I was there to rent a car before 8:00am, there was a line but they have a lot of crew so the service was fast. They still dont allow customers inside so they have a canopy set-up outside with chairs and a big industrial fan to keep you cool.

Name: A*** S
Date: 2021-09-10 18:52:17
Rating: 1
Comment: Used to be really helpful, but now theyre rude and dismissive. A total waste of time to deal with. DO NOT USE THIS LOCATION UNDER ANY CIRCUMSTANCE

Name: M***** Z****
Date: 2021-09-04 14:23:57
Rating: 1
Comment: This was by far some of the most frustrating and disappointing customer service experiences I’ve ever had. If I could give 0 stars I would.First, when we called to book a rental we were quoted the wrong, lower, rate. After receiving another call to confirm the booking from a different representative in the same office, we had to explicitly ask for the total rental amount which was when we discovered that the rate was actually much higher. When we asked why the rate changed without our knowledge, the explanation we were given was the other representative was looking at the wrong rate table. We should have heeded this as our first red flag but we decided to go with the higher rate as the location was more convenient and within walking distance from the location we were staying at.Second, our rental pick up time was at 6pm which turned out to be the CLOSING time of the office. When we arrived a little after 6pm, we could see that the entire office was full with at least 4 people including the manager (I counted). Side note: We also attempted to call the office at 6:00pm to let them know we were running a bit late and no one picked up.The representative who came out to talk to us told us said they were already closed and can’t take anymore reservations despite the fact that our appointment was scheduled for 6pm because they had already “shut down” their systems. We then spoke to the manager who give us a list of bad contradictory excuses as to why they can’t allow us to pick up the car which included things like, the system is running a software for an inventory reconciliation which takes 12 hours because it was enterprise wide but we could still go pick up a car at the another enterprise office at the airport, everyone had already clocked out, and very heroically saying they’ve once accepted someone when they arrived at 6:01pm. ONE MINUTE after the reservation time. The manager also had the audacity to ask me if I’d ever worked over time because of a customer complaint to prove his point that he was not going to. Is the reason why because you don’t want to pay your employees overtime for better customer service? And if you don’t want to work late, why in the world would you allow a car to be picked up at the same time the office shuts down. None of these things were communicated to us at the time of booking and they booked us with a wrong, higher, without telling us.I see a lot of good reviews but I am extremely disappointed to say I am not one of them and am appalled at the poor management I saw displayed. I sincerely hope that the reason why I was of the few that received poor customer service despite the many good reviews was not because of any racial or gender discrimination

Name: D****** J******
Date: 2021-09-03 02:52:58
Rating: 3
Comment: Although i love using enterprise a few of the employees of this location are not very detailed when it comes to explaining the additional fees such as damage waivers, and insurance

Name: S*** J* O**********
Date: 2021-06-08 04:59:06
Rating: 1
Comment: Worst rental experience I have ever had! I knew I could not show up before the time I was supposed to rent a car or I would get charged for an additional day, it made that clear on Orbitz. To avoid getting charged, I waited until after 6pm, the time I chose on Orbitz, to go, and it was closed! As it turns out, they close at 6pm. That was never made clear to me. It is impossible for me to come at the correct time. If I try to come before they close, I will get charged for an additional day. If I wait until 6pm, then they have already closed. Then when am I supposed to show up? I also called the national line for Enterprise, and they spent more time telling me how wrong I was and how right he was than being helpful towards me and actually solving the problem they created for me. If you want a smooth rental experience, dont choose Enterprise in Los Angeles. Absolutely unacceptable!

Name: 5***** X
Date: 2021-05-07 00:11:53
Rating: 5
Comment: I’m going to give the location 5 stars. My work requires rental assignments often. Austin and the team at Union Bank Plaza handle their business. I will admit the selection can be limited but I wont hold it against the location. Customer service is important in this industry and these guys deliver.

Name: M****** A******
Date: 2021-04-30 20:32:36
Rating: 1
Comment: Customer service at this location is eye-rollingly passive aggressive, and be sure to reserve your car well ahead of time because theyre sold out on busy weekends (which is usually nowadays). The plus here is the after yours drop-off.

Name: D**** M****
Date: 2021-04-08 09:13:56
Rating: 5
Comment: Customer service was excellent . Offers high end vehicles .I rented the Porche Macan and the price was good and offers after hours return with a key drop box. Definitely will be back here soon.

Name: x******
Date: 2021-02-03 17:30:14
Rating: 5
Comment: The car and the service were A-1 quality, as per usual. Very courteous and professional. The agency at 445. S. Figueroa Street could use more prominent curb appeal, however. I walked past it without realizing that it was there.

Name: R** P*********
Date: 2020-11-28 18:25:47
Rating: 5
Comment: This enterprise location is really great. I really badly needed a car that day. And I just get a car like when I needed it. The staff on this location are all nice. They will help you right away there is no long time waiting. I aske them if they can give me a discount and they gave me.If you need a car rental this is the right place.

Name: C*** B*
Date: 2020-11-16 17:38:27
Rating: 5
Comment: Always a pleasure renting with Enterprise. Excellent service, cars are always new. Easy drop off and pickup.

Name: T**** H*****
Date: 2020-11-12 13:04:58
Rating: 5
Comment: If I could put 10 stars I would. This was easiest and smooth transaction for a last minute weekend getaway. Enterprise thank you for having great customer service.

Name: A*** T****
Date: 2020-10-21 20:05:59
Rating: 1
Comment: These people are con artists! I rented an Elite Luxury SUV because thats the cheapest one that has Bluetooth as a guaranteed feature and guess what the land rover they gave me did NOT have Bluetooth but I thought maybe thats an honest mistake. Then last week I rented a standard SUV and they gave me a compact car and refuse to adjust the price! Oh I almost forgot one time they also charged me for extra days than I rented and had to call several times and took over 2 months for them to issue me a refund. So at this point I have to assume thats just their policy try to cheat and make customers call several times and be on hold for hours before they return the money they stole from you! DISGRACE!

Name: J*** V******
Date: 2020-09-07 14:21:51
Rating: 5
Comment: Amazing customer service, i was worried cause i was 30 min late in turning the van back. No proplem they still took it and charge no extra. 👍🙏💯

Name: K***** I*
Date: 2020-08-29 03:30:36
Rating: 4
Comment: The 2 male staff that was there didnt seem to care if customer was waiting or not. the female staff that was working very very polite and friendly. The rental car was bit dirty inside and out side. need to do better job on cleaning the auto before renting out...

Name: S*** D******
Date: 2020-08-14 14:25:43
Rating: 4
Comment: Staff has been overall very accommodating. Raphaelle at the DTLA bank location is outstanding. I rent cars frequently and can say without hesitation that Enterprise is one of the best out there. I choose them over the others because I’ve had the most positive experiences with them and never been charged wrongfully. They always have a car or they upgrade me for free.

Name: M*** C*******
Date: 2020-08-12 05:04:58
Rating: 2
Comment: Very little customer service or professionalism, nothing was the price they promised. Needed to call in and couldnt get a human until i pressed the buttons for new rentals.

Name: N**** H********
Date: 2020-08-06 23:06:42
Rating: 5
Comment: Good location with friendly staff. They helped us change vehicles without hesitation since it didn’t fit our Road trip needs. Overall good first time experience with them!

Name: K****** N****
Date: 2020-08-03 21:39:42
Rating: 1
Comment: Because of changung a car they never care if you already rent a car Dont ever think easy to change.I dont know which lady but she is known for put you on hold for long time.Do you know why because they work only for their incentives I think.

Name: M****** C********
Date: 2020-08-03 15:39:34
Rating: 4
Comment: The guys st Enterprise Rent-A-Car are great. They work really hard to make everything run as smooth as possible. I appreciate good services from Guys like Ralph, Josh, and Phil who go the extra mile to make Your reservations a pleasant experience. I hope to see those gentlemen excel with the company and in life in general they wil go a long way. As for Enterprise they had very fee vehicles that were available for the business that was required of me and it was not just the Union Plaza location i believe that is something that could have been result of being a couple days before the weekend or maybe just busy season in general. There should always be vehicles in stock especially for Enterprise Plus clients like myself. Solid experience 4 stars

Name: K**** L**********
Date: 2020-07-20 11:27:08
Rating: 3
Comment: I received excellent in person service picking up and returning the Vehicle. The problem was trying to get someone on the phone. That was a real nightmare.

Name: A***** T***** (***************
Date: 2020-07-15 13:00:44
Rating: 5
Comment: I had no issues at this Enterprise! I reserved online. I did experience a 20-25minute wait upon arrival but it was fine for me. I returned the rental using the key drop box and received my deposit back the next business day. Thanks so much for making my trip super easy guys!

Name: O*** K******
Date: 2020-07-13 16:35:08
Rating: 1
Comment: This site doesnt represent enterprise in the least bit. It took an hour to get the car. The staff is uncourteous, have no ability to communicate with the customers about the delay, and zero sense of customer service. Very disappointed in this interaction w enterprise. Time to try a different agency for the next time.

Name: P****** M******
Date: 2020-07-10 17:11:44
Rating: 1
Comment: The rental agreement wasnt fair. During the inspection, the staff and I went over the car and saw many damages. The staff said the damages were documented in our system. After I signed the document on staffs tablet, I got the electronic rental agreement in my inbox. The rental agreement says no damages. I insisted that must be fixed. The staff was so slow and and had to leave for a appointment. I told him I would come back in 2 hrs to resolve this. After 2 hr I came back to the Enterprises office and saw him. Its like 10 mins before closing and he didnt help me out with fixing the rental agreement. I told him to send the revised rental agreement to my email. I never received it by now.

Name: J******* L****
Date: 2020-06-13 21:35:34
Rating: 1
Comment: Closed early because of protesting.... no protesting anywhere within 5 miles of this location, myself and 5 other people with reservations were left in the cold. Both dudes working were no help and had no apologies for us but left texting while driving away. Great job guys.

Name: C****** J****
Date: 2020-04-12 02:22:38
Rating: 5
Comment: I went to this Enterprise because of its convenient location on 3/13/2020. Prior to this time, I’d never rented a car before. The person who assisted me was Christian M. He was very polite and helpful, although I was indecisive and frazzled because of the new experience. He was very patient and went above and beyond with his customer service. I ended up selecting the Mazda CX-9 and I really enjoyed it. My experience was very positive and I want to thank Christian for his exceptional service. Enterprise has definitely earned a lifelong customer!

Name: R**** B****
Date: 2020-03-11 01:41:53
Rating: 5
Comment: The people here are ANGELS! My group was going to take a FlixBus to Tucson but it was canceled, and we were stranded in LA. The people here got us a car so quickly and upgraded us to a really nice van to help us fit all of our luggage. The whole process was so easy and I’m so completely grateful to these people they really saved us!

Name: K** L***********
Date: 2020-01-17 22:18:23
Rating: 1
Comment: Worst rental ever! Better go to Sixt in Downtown and get your car in 2 mins not 1,5h!! Ridiculous! Unprofessional! You will never get anywhere with this business! They send the car from their garage that is 40mins away.

Name: M************ M****** (*********
Date: 2020-01-15 23:32:32
Rating: 5
Comment: A very convenient location with a high quality service. I experienced some issues during one of my rentals but they followed up and fully resolved the issue. I am very satisfied with their service and continue renting from them.

Name: M** M***
Date: 2020-01-12 22:51:39
Rating: 5
Comment: A very convenient location. Management and staff were very helpful...I had some issues but they followed up and fully resolved it. I recommend renting from this place.

Name: a***** k*
Date: 2020-01-11 05:16:05
Rating: 5
Comment: Exemplary customer service especially from Mike who helped us out after we got lost before we could get to the store. He directed us to book online and helped us get sorted out at 830AM the very next day to rent an SUV. Would definitely recommend booking with Enterprise again

Name: M***** E******
Date: 2020-01-09 08:01:49
Rating: 5
Comment: Great Customer service especially Mark who helped me even they are closing already on a Friday night. It was quick, easy and no hassle car renting. Appreciate your help Mark! I did not made a mistake of choosing Enterprise as my car rental company! Thank you

Name: M****** H****
Date: 2019-12-04 13:34:33
Rating: 4
Comment: Very good service. the car itself was not to my satisfaction so much, but the service was very, very good, and the car did serve its purpose.

Name: a****** r****
Date: 2019-11-28 08:18:13
Rating: 5
Comment: The staff was great and very helpful. They attended me really fast, And gave me no issues. They deserve the 5 stars, very well earned.

Name: P**** S
Date: 2019-11-14 00:08:56
Rating: 5
Comment: I do a lot of business here and always feel great about it. Its a small, busy location, sometimes there‘s a wait, but its orderly and pleasant and they always hit their marks. I honestly look forward to doing business here.

Name: L****
Date: 2019-08-11 00:43:28
Rating: 5
Comment: We was picked up promptley from Los Angeles Union Station. The young man was very friendly and Welcomed us with a smile. When we returned the car the same young man took us back to Union Station and again treated us very nice. The people at Enterprise also treated us very nice and chatted with us about our trip and stay. I have always used Enterprise and will continue using them because of there excellant service.

Name: P**** T******
Date: 2019-07-12 18:17:38
Rating: 5
Comment: Walked in without a reservation to see about renting a car for the day. Was immediately helped and set up with clean mid-size car perfect for my needs. I was out the door after 10 minutes and the after-hour return was simple. One of the best Enterprise offices Ive used.

Name: j*** b***
Date: 2019-07-06 07:21:34
Rating: 5
Comment: Nice staff very friendly cheap prices 100% recommended

Name: A*** N***
Date: 2019-07-04 21:59:26
Rating: 5
Comment: Great experience! The staff was friendly and helpful and the whole process of renting and returning the vehicle went smoothly and quickly.

Name: R***** B****
Date: 2019-06-26 17:19:25
Rating: 5
Comment: The Enterprise Rent-A-Car Downtown Los Angeles in the Union Bank building, is always helpful with my needs when I rent from them. All that has helped me, they are very Courteous.

Name: C**** P********
Date: 2019-06-16 00:11:46
Rating: 1
Comment: I live in the city of Burbank California, and I have always had excellent service from Enterprise Car Rental. Therefore its only natural that I would expect the same from other Enterprise rental agencies. So I made my reservation online and book the weekend special, got an excellent rate, and would be able to select whatever was available in the midsize economy rental. The young lady who made my reservation was very polite very professional very courteous she kept repeating is there anything else I can do for you today?And Ithought that she had done quite wonderfully.... I could not thank her enough, and then we ended the phone conversation. I actually came away from that phone call feeling confident that the matter had been settled down to the very last detail.Needless to say the area where I was visiting, Boyle Heights, was unfamiliar territory, I felt like a complete stranger, and became very uncomfortable about traveling on my own. So this was the time when picking me up and making sure that I got into a rental was most important. And I honestly feel bad making reference to these people in the same sentence with Enterprise rental agency. Because they were not the Enterprise I have grown used to when I had transportation needs.I was given the location and the phone number and I was to be picked up at 2: 30 pm. Instead what happened is when I phone the branch location to inquire about my pick up, I was sadly informed that the particular area, Boyle Heights where I was visiting just happened to be two miles out of their pick up range and unfortunately I would have to use Uber to pick me up and that they would reimburse me for the fair,--up to I believe $14.00Well, unfortunately again there were no Ubers available I wind up taking a taxi Yellow Cab.Once I arrive at the location it was 3:30, one hour after the time I had reserved a vehicle. Only to be placed at the end of the line.Then I was further told that because I live in the Burbank area I wouldnt be able to rent a car from that location because of my address and because I was carrying my debit card which they refused to take. I ended up spending the night in their parking lot and taking a taxi out the next morning.That was my worst Enterprise rental experience. And in closing I just want to point out that part of Enterprise rentals trademark even in their commercial they say, We pick you up... And that is the main reason and incentive that sets them apart from all the other agencies. Believe it or not thats what makes all the difference. Now someone needs to let me know why?

Name: P*********** C***
Date: 2019-06-12 18:29:48
Rating: 1
Comment: Long wait at the office and our booked car was not available so they downgraded us, which is acceptable. However we had an issue with our credit card after the rental due to their 200$ deposit policy. As my card is not in US dollars, they charged us on Day 1 a 200$ deposit that they credited the next day, but due to exchange rate and Visa 2.5% exchange fee, our 30$ rental costed us 25$ in credit card fees... Both Visa or Entreprise thought its a normal procedure and its up to the client to read the fine prints. Well, I will read them next time, but with a different car company.

Name: T****** B
Date: 2019-06-07 18:59:15
Rating: 2
Comment: THEY DONT ANSWER THE PHONE. Ive called several times to change my reservation and was put on hold for over 9 mins before I finally hung up.

Name: B****** S********
Date: 2019-06-05 01:18:31
Rating: 5
Comment: I just want to thank the staff at enterprise for making our vacation one to remember in California. From picking us up at Union station and taking us back to Union station.Douglas and Beverly Singleton

Name: R**** W*****
Date: 2019-05-21 00:32:03
Rating: 5
Comment: It was such a breeze renting from the downtown la location. The staff was helpful and kind and got me in and out of there quickly. LaQuisha who checked me into the vehicle was the best. The agent who rented me the car also let me choose an upgrade when the economy cars were sold out. All in all it was a great experience.

Name: J** A*******
Date: 2019-05-15 12:50:20
Rating: 5
Comment: Guys are nice. sometimes its busy, give them a break. i moved away and went to say bye. thank you for everything guys! im in France now and still rent from enterprise as frequently :)

Name: l*** a*****
Date: 2019-04-26 04:58:13
Rating: 5
Comment: Since i left the car afterhours, it was a very smooth process.Jose sent me a text and me know that they sent an email.After i reviewed it i saw a they over looked a detail on the billings.But Jose was able to be very efficient and corrected the bill.Thank you Jose.

Name: L*** M********
Date: 2019-04-04 17:00:29
Rating: 1
Comment: Well, we have a reservation for this weekend and Ive been trying to call the office since yesterday but the automated sevice keeps hanging up on me. Reading all these bad reviews has us very worried about proceeding with this rental. We only have a few simple questions. :/

Name: D***
Date: 2019-03-22 13:06:26
Rating: 1
Comment: It was awful from the minute I entered the office. I’d like to describe why picking up my rental which I had reserved days before took close to 2 hours to complete. I understand that it was a busy weekend, but if the office was better organized, I would have been out of there much sooner.There were quite a few people either dropping off vehicles or picking them up. It was confusing as to whom I should talk to. Eventually, at the direction of whom I presumed was the manager, a young woman asked the names of us had not yet been helped. Took our first names only and if we were dropping or picking up. I went to sit down and wait to be called. After a while when I realized that people that had just walked in were being helped before me. I asked the manager, who I don’t believe ever looked at the list of names taken before, when I would be helped, he said my vehicle was being brought down. (Didn’t even know who I was). Eventually, after asking and waiting, easily 30 min, he asked me what my name was. He apologized, and said that I would be helped soon. He offered to upgrade me for free, which I accepted. It’s easily an hour maybe more when they brought me to look at cars. I had reserved a full size car. He showed me an infiniti, which I loved, but couldn’t find the keys. Showed me a large SUV, which I didn’t want because I would be driving easily 100 miles and didn’t want the expense of gas for a larger car. He understood and went looking for another car. Found nothing, and it seemed that I was stuck with the SUV. I saw that the original car I had reserved was still there. Asked if I could just take that one, forgo the upgrade because at this point, I was really late for our drive. He realized then that the full size ford that I reserved had a busted side mirror. I was then stuck with the SUV that had less than a half a tank. He told me I could bring the car in close to empty and they wouldn’t charge me. Well, that didn’t matter because putting gas in the car was outrageously expensive. Finally left Enterprise almost 2 hours later. Dropped the car off late in the evening after hours. Didn’t want to deal with the staff again.Enterprise, downtown Los Angeles, Figueroa St

Name: C**** R*****
Date: 2019-03-21 12:13:39
Rating: 2
Comment: Enterprise in general has always been great. This location makes them look horrible. Vehicle check out was good, nice employees, fairly quick service. Suburban we rented barely had 1/4 of a tank of gas in it, which made us look around for a gas station near downtown right away. The return process is where it all went downhill. I was told how to do the afterhours return, completed it the way I was told. I attempted to call the next day 8 times during business hours to confirm they checked in the vehicle. No one would ever answer the phone. On hold for over 20 minutes each time before giving up. 5 days later I still never got an emailed receipt. I finally got a hold of the location who never completed the check in from 5 days ago! The lady who answered was helpful, and closed out the reservation and got my deposit on the way back to me, but this shouldn’t have taken this long and I shouldn’t have had to do the leg work. Unfortunately this location is convienent if you are staying downtown, but be prepared to be frustrated.

Name: K**** K****** M**
Date: 2019-02-03 19:31:34
Rating: 5
Comment: Two thumbs up for the extraordinary, efficient service! Reasonable and affordable rate and well-maintained vehicle! Wish they could stay open for longer hours to accommodate customers returning cars after hours. Otherwise, happily coming back to this branch :)

Name: L**** R***
Date: 2019-01-05 21:00:08
Rating: 1
Comment: The worst avoid! I hired a car from here on a Saturday morning a few months back. The car I got had obviously just been returned, it had just under half a tank of fuel and was dirty on the inside and out - however as it was crazy busy it was this car or nothing. I had the car for a day and a half, and used the out of office return key drop. 3 days later they charged me $500 for “damage”, they have never been able to evidence this damage, which they told me over the phone was a scratch on the trim at the passenger door. After months of arguing they finally issued me with a final invoice for the “scratch” a few weeks ago - $320! There was no scratch, they have been unable to provide evidence of a scratch such as a picture, but it seems like there is nothing I can do. I am an emerald customer so extremely disappointed by this branch, will never use again and believe the out of hours key drop give them the opportunity to over charge you for things which do not exist. Will never use Enterprise again.

Name: A***** S****
Date: 2018-12-31 16:27:08
Rating: 1
Comment: This is one of my least favorite locations. When I first walked in nobody greeted me or asked for my information about my reservation. Then they proceeded to bump people in front of me that came in after me even after I made my presence known to the associates. I was then given a hard time about my young renters fee which is waived with my insurance. The staff is cold and impersonable, it was just a really ugly experience. I do not recommend this location at all

Name: a**** q**
Date: 2018-12-28 22:39:02
Rating: 1
Comment: The experience was terrible, booked the car couple of weeks ago, and when we arrived they asked us to wait 1 hour to wait for the car coming in, and one hour passed, we waited for another half an hour. Everyone there has to wait at least half an hour even if they booked earlier. :( that makes us disappointed and we missed one appointment because of that.

Name: J***** S***
Date: 2018-11-04 21:10:51
Rating: 3
Comment: The staff there were not very efficient (took me about 25 minutes to get my car). The car I got only had 1/4 tank of gas, which was very inconvenient. The signage for return was also confusing.

Name: G**** C*******
Date: 2018-10-17 08:29:49
Rating: 5
Comment: Friendly service. Good prices. Good cars. Pickup and return was a little tiny bit on the slow side - but perhaps I just hit a busy time. They were aware of the wait and attentive. One more staff member would have helped.

Name: S****** A******
Date: 2018-10-13 17:52:48
Rating: 4
Comment: I did a reservation and when arrived there was no available car, after a long discussion back and forth with the representative, he found us a car in another location (10miles away) and booked an uber for us to get there.

Name: D** T*****
Date: 2018-10-10 17:25:16
Rating: 5
Comment: I went to this location after Hertz failed to provide my rental. They were able to accomadate my reservation in less than 1 hour and with great customer service too. My return was just as easy. I would definitely recommend this place! 👍🏽

Name: E*** L***
Date: 2018-09-27 18:04:44
Rating: 5
Comment: This review is for the 445 location. By trips end, we had been to 3 enterprise locations . The first location, the present staff were all working on something. I understand the process and the time involved with renting from enterprise. In our case the vehicle we wanted was still not returned. They found us one at a diffrent location. Lack of available staff got us a ride share to location two of our journey. 445 s fig in my opinion hit all points of expectation for enterprise

Name: N*** W*****
Date: 2018-09-16 18:28:36
Rating: 1
Comment: Don’t rent here. They will not honor your reservation. They lied and said they had a car. When we arrived they did not have one. They lied to me saying that they tried to call me, but they did not. On top of that, the staff was pretty rude and refused to help find another car in the city. Avoid this location if you can.

Name: M**** W*****
Date: 2018-08-16 19:49:18
Rating: 1
Comment: My frustration comes from the lack of communication, continuity, and honesty from the staff. Enterprise will collect from my insurance company $1050 for the use of the rental (that exceeds a car note) to only be treated as if I was a burden or bother to this organization. The staff at the LOS ANGELES INTERNATIONAL AIRPORT (LAX) lacks professionalism as well as compassion. I thought the Enterprise Company works as a unit rather than individual entity’s. I’m a Nurse in the healthcare organization and if I would blatantly lie to a patient-I would be released of my duties. Enterprise needs to retrain and reiterate your policies to all of your employees, instead of collecting money without regard to your customers. I’ve have never experienced such worst customer service in my life. I assure you this will be the last time I ever do any type of business with this company

Name: S** O
Date: 2018-08-11 01:29:14
Rating: 1
Comment: Zero stars! The most unprofessional enterprise Ive worked with, and I actually work with one of their partner companies. We are visiting LA and made a reservation for noon pick up ... they called to say they will have the car available at 3 after a shipment and would call back. No one called back, I called back myself 5x and no one answered. WALKED there in this heat only to get offered a F150 instead of a full size car. That doesnt serve the purpose we needed it for. We explained that to the manager Shek who had no solution but who eloquently lied about phone calls and conversations that were never had. Such poor leadership and communication!! So now our group of 5 people have wasted a vacation day we worked hard to earn, just waiting on a phantom rental when we couldve gone with another company this whole time. I wouldnt rely on them for anything.

Name: �**** �******
Date: 2018-06-22 20:24:42
Rating: 5
Comment: Amazing service! Boys on the desk was very incredible. Cheapest price in LA ! That’s car Toyota Tacoma is new brand was is 16$/day for me 😇 cool! Cool! Cool!

Name: G**** C*****
Date: 2018-06-20 16:51:04
Rating: 5
Comment: I got upgraded from a compact to an SUV with no increase to my daily rental rate. Very professional and courteous staff got me in and on my way fast.

Name: H** I* L**
Date: 2018-05-12 18:12:53
Rating: 5
Comment: The people there are so nice and really try to give the best service possible! They were really accommodating and helped me. Would go out of my way to rent from here from now on!

Name: e**** d******
Date: 2018-04-30 20:06:27
Rating: 5
Comment: I have had several dealings with this particular Location. I am so grateful for the care that each encounter was and is handled with. ELIJAH is a top notch gentleman and scholar. Professiona,l curtious, and knowledgeable on an array of handy tips and FAQS. The perfect Millennial for enterprise heading forward. I would also like to mention a young lady by the name of Keisha, a very professional and polite individual as well. THANX ENTERPRISE. Your doing great.

Name: N**** T*******
Date: 2018-04-26 18:36:39
Rating: 5
Comment: The manager, Shek is amazing!!! I originally had a bad experience and he made it an exceptional one at the end. I cant thank him enough for helping, listening and truly providing the best service ever. Thanks!!!

Name: R**** K******
Date: 2018-04-19 13:19:08
Rating: 4
Comment: Overall a really good experience! The team was friendly and efficient. However, it seems to be a busy location, so you should plan accordingly. (Im sure this varies by day and time, I was there on a Saturday both times).

Name: B* M****
Date: 2018-03-24 03:12:31
Rating: 2
Comment: Found out the hard way they dont pick you up on the weekend. Also, received a ticket for expired tags. Suburban was in poor condition, lots of dents and scratches, and didnt have any floor mats. Local reps were very nice.

Name: M**** K****** (***
Date: 2018-03-21 17:10:58
Rating: 5
Comment: Conveniently located at the entrance of the parking lot. The sign is a bit small bit still easily recognizable. They have a good rate compared to nearby branches. I had to wait for more than 30 minutes to get a car I had previously booked, but I was offered a nice upgrade for my trouble. All in all, I consider it a smooth experience.

Name: C**** W***
Date: 2018-03-21 16:57:05
Rating: 2
Comment: I rented a compact car online and was given a confirmation number and email. When I arrived at the location, I was told there was no record of my reservation. After showing the clerk my email and confirmation number, she agreed to give me a rental, but said she only had a full-size truck available. An extended cab Dodge Ram pick-up was the last vehicle I wanted to drive (and park) in downtown Los Angeles, but I didnt have any options. It made my trip very stressful. I later posted about my experience online and was told by other people that they had a very similar experience with Enterprise.

Name: N*** G****
Date: 2018-03-16 15:03:17
Rating: 2
Comment: Unfortunately if you have an early flight. They only open at 8 with no drop off for keys. They also charge a 100$ fee if you drop off their car at the airport enterprise. Otherwise, understanding staff..would suggest having the store open earlier.

Name: N***** T*****
Date: 2018-02-13 02:29:09
Rating: 3
Comment: I rent a car here twice a month, and have had both positive and negative experiences. The assistant managers are always accommodating, but sometimes the other staff can be rude. I just advise people to ensure they have their reservations in order and everything needed to pay. It’s a great local spot

Name: K**** B******
Date: 2018-01-18 14:48:18
Rating: 3
Comment: I rented this car from a downtown LA location. The car only had 1/2 tank of gas and no close gas station - had to get on the LA freeway and then off again. I was told just bring it back about half full - not customer friendly. Also the car was not clean at all - dirty inside and out - and had that overwhelming car fragrance smell that I assume was used to hide a smoker usage. The staff was very friendly and customer service was great - just a bad rental car.

Name: A**** J*******
Date: 2017-12-22 00:10:53
Rating: 1
Comment: The assistant manager was passive aggressive. We had all the documentation needed to rent a car but he did not want to be helpful. When we asked for the manager he said that the manager was not there and never coming back. The overall experience was unprofessional. We will not be using this location in the future.

Name: J** Y**********
Date: 2017-11-16 13:27:41
Rating: 5
Comment: I did the entire reservation through the Enterprise app, which made the whole process easy. They were flexible about adjusting reservation times, which was critical in my situation. No issues whatsoever.

Name: J** E******
Date: 2017-11-15 16:00:39
Rating: 5
Comment: These folks all have great attitudes and work hard. They do their best to make sure you are satisfied and make suggestions that add value. I like the vibe of this location, these guys gel together as a team.

Name: m*** m
Date: 2017-10-18 18:27:53
Rating: 4
Comment: They do a good job at filling reservations and getting out and on your way but you need to watch mistakes with billing.

Name: V******** R**
Date: 2017-08-20 18:40:27
Rating: 4
Comment: Usually crowded, no early return on Sunday post noon which kind of makes the place sick. You will have to return on Monday morning. Service depends on who is on the counter, extremely good guys are there and some average reps too.

Name: C**** L**
Date: 2017-07-19 08:01:02
Rating: 5
Comment: They have really good service mind to their customers. I had a big trouble with renting a car, but they solved the problem for me in a minute I could rent a car there eventually! I got a huge help from them. I would strongly recommend for those who seek for the safe and reliable rental car company.

Name: A******** L**
Date: 2017-07-04 22:38:47
Rating: 4
Comment: Ive been using the Union Bank Enterprise in DTLA for my car rental needs since 2014, and have come to depend on their efficiency, availability of cars, and customer service. A couple of glitches in their pick-up promises earlier this year were inconvenient, but they made up for it in my last rental experience with their attentive pick-up and delivery service by Alex. He and Krystal are the mainstays of this Enterprise office, and always make doing business with them supremely satisfactory.

Name: T*** D*****
Date: 2017-06-21 17:02:17
Rating: 5
Comment: Fantastic location. Great staff. They will pick you up, but call an hour ahead. No pickups available close to closing.They are located inside a large parking garage just north of the Border Grill restaurant, and across the street from the World Trade Center.There is sometimes a wait due to high fluctuations in their inventory. Give yourself some extra time for pickup...sometimes you may need it. Dropoff is usually quick.

Name: S****** H*********
Date: 2017-06-12 19:40:42
Rating: 4
Comment: This place is very very convenient, They are on Figueroa Ave, just north of 5th street, and they are literally right across the Street from the Westin / Bonaventure Hotel; service was quick and painless, only bad thing was when I dropped off the car they were too busy to give me a lift to Union Station, Bummer

Name: J** B******
Date: 2017-06-01 07:12:42
Rating: 5
Comment: I am giving 5 stars to the Downtown LA location. They were all very professional, friendly and prompt. A good blend and group. They were very prompt in picking up and the driver had an awesome upbeat personality. The manager was excellent. But before meeting them, in regards to their Enterprise Rent A Car national hotline phone number, I had two very frustrating experiences in trying to be connected to them for 20 min by their national hotline phone number employees not in downtown LA. Once I was disconnected to Downtown LA by phone after talking over and over repeatedly what I needed. The other national hotline call center Enterprise representative was incorrectly understanding t that I quickly wanted to be connected to this particular location in downtown LA. It was very frustrating to call twice and finally a 3rd time they got it and connected me. Once they picked me up, I forgot all about my frustration with the national hotline people because of the soothing experience that followed with the downtown la staff so Iam rating them 5 stars.

Name: J**** W
Date: 2017-04-03 20:06:38
Rating: 5
Comment: The staff there is great! I rent from there often; and they are know my preferences (thank you, Crystal!). Treat me with courtesy and professionalism. They are customer service-oriented and stride to do an excellent job.

Name: A* I*
Date: 2017-03-29 00:26:19
Rating: 4
Comment: Thanks RJ! This is a very busy Enterprise. I wasnt sure what to make of it when I had to wait almost two hours for a car when I first rented. I summed up the situation when I arrived to a crowded office. The staff doesnt have control over what time renters return the cars but the staff, in the case, RJ, assuaged my concerns, and gave me a reasonable time. They contacted other lots to bring in cars. All in all, a good experience for what could have not been good.I rented in November 2016. GIve yourself some extra time to compensate for the flux of traffic, and car renters; it is downtown afterall.

Name: S****** S********
Date: 2017-03-02 22:21:34
Rating: 1
Comment: I reserved a full size vehicle on-line. When I arrived at the Enterprise office, I was given a choice of a Ford Focus or Dodge Dart. Neither are full size cars. I would not recommend using this location.

Name: b** a****
Date: 2017-03-01 16:12:25
Rating: 5
Comment: We always search for the best rental options i.e. rates, locations, etc..and Enterprise comes out on top..especially with the personal service you receive from their associates. There are visible upgrades to their rental fleets as my last two rentals were in almost brand new full size sedans...I loved it.

Name: S******** S******
Date: 2017-01-23 20:58:08
Rating: 5
Comment: I Rented the marvelous Chevrolet sonic. When I booked the car it appeared as I was going to get the Nissan Altima gladly last minute they gave me the keys of this chevy. We drove to Arizona and back with no problems :D. I recommend enterprise, they make the transaction smooth and simple. The price was great as well, so I say go for it, you will not regret it. Make sure you are prepared with money in a credit card you will need it for the deposit $$$ and also proof of a bill with your address. Thank you enterprise!

Name: A**** B***
Date: 2017-01-13 19:25:47
Rating: 2
Comment: My experience with enterprise was anything but pleasant. I rented a car in Utah to drive to Los Angeles, and wanted to rent another for my return trip a week later. Getting the car the first time was a breeze. When I wanted to get one to go home it proved to be nothing less than a pain in my ass. I had made a reservation to pick it up, but they told me that since I didnt have a major CC or a return flight there was absolutely nothing they could do for me; while when I rented the first time everything I had was perfectly fine to rent the car. The associate explained that since there is a higher theft rate they need to take more precautions, completely understandable. It would have helped though that when I first rented and asked if it would be the same deal when I picked one up to come home, that they would explain these regulations to me. So, I had to have my friend whom I was visiting leave work with his credentials to rent the car for me at a different location on the other side of the city and add me as a driver. Upon doing so though we were questioned viciously about our business renting a car, and almost disregarded as thieves. They told us that his address wasnt valid to use. It was only until my friend became upset about all of this that they decided to just go through with it. 45 minutes later we have a car and all of the employees found that now was an appropriate time to be pleasant and nice to us. This hassle could have been saved had ALL of the enterprise locations be on the same page about the rules and regulations, regardless of if they follow them or not. Thanks for the cars, it was mostly a good trip, all save for your business ridiculous customer service.End rant.

Name: B**** C*******
Date: 2016-12-06 14:44:33
Rating: 2
Comment: Very slow. After 15 minutes waiting with a CalGov reservation, was given a car that was blocked in by another car. Agent said he would move it but instead walked back to the office and proceeded to get on the phone. I approached him and he said I would just need to wait until the customers who were driving the other car were served. I was expected to wait further until the other customers eventually got to their car, loaded up, backed out, etc. I expressed frustration to another agent who did move the other car but seemed frustrated that I would ask her to do so. This is a small branch that does not seem to handle Friday afternoon peaks well.

Name: T****** I*****
Date: 2016-12-04 15:41:23
Rating: 5
Comment: We did not have to wait for our rental. The people that work at this location were very friendly and helpful. The car was clean and we had no problems. A great place to rent a car!

Name: M****** B*****
Date: 2016-12-02 21:16:55
Rating: 5
Comment: Desk people were helpful and got me on my way in a shirt time frame, despite it being a busy holiday weekend. Very nice and helpful

Name: J***** S*******
Date: 2016-09-23 17:42:06
Rating: 5
Comment: This rental met all of our positive expectations. Vehicle was fine, staff very helpful, and rates reasonable. Enterprise continues to be our company of choice.

Name: D***** H**
Date: 2016-09-08 13:49:29
Rating: 1
Comment: The worst customer service ever.The people that work there make you feel like they doing you a favor. I had a big problem and it toke so much time and energy to get the help that I needed.Im planning to write my review on Yelp,Facebook and other social media so other people will know what enterprise become.I renentimg a can more then a year and its just getting worse and worse.

Name: S** T**
Date: 2016-08-15 21:53:11
Rating: 3
Comment: Staff was professional and friendly but car was not cleaned very well and the fuel level was at 1/8 of a tank. The interior was not serviced as the drivers seat had dried coffee (?) stains on the vinyl seat and their was a quart-sized juice carton under the seat. Enterprise should not rent cars with less than 1/4 tank of gas.

Name: D***** C*** (*************
Date: 2016-08-01 23:26:51
Rating: 3
Comment: The easy access of this location is great. Its closeness to two major highways is also appealing.Less great is being mislead about paying in advance. My hope was to get as many things squared away as possible so I can spend minimal time picking up my rental on the day of. I was told I can do this when I reserved the rental. Two days before my rental date—when I decided to make my advance payment—I was told I can only pay 24 hours ahead of my rental date. I returned the next day and was then told that Enterprise (or this Enterprise location) doesnt allow advance payment. So, not only was I mislead, but I wasted time making two unnecessary trips.Ultimately, check-out was straight-forward. I adjusted my schedule to allow for the hassle I hoped to avoid, so the process was not terrible.Returning the rental was quick and easy! Exactly what I wanted at the start.

Name: C****
Date: 2016-07-26 17:47:42
Rating: 5
Comment: This may be the friendliest and most efficient Enterprise office anywhere! I was assisted by Franklin, Darnell and AJ. Franklin and Darnell got me on the road right away. On my returning the car on a Sunday, I was assisted by AJ, back to the Enterprise office on Figueroa, even though I was across the street. All of my paperwork was handled quickly and there was no waste of time. Thanks guys!

Name: F***** A* S******
Date: 2016-07-25 01:05:26
Rating: 2
Comment: When I arrived from long flight the car was not ready ... When I got it, in next block I return the car due to there was issue in tire while it was new model . In general the cars new models but required so many maintenance considering also you might to take it to wash cars .

Name: R**** C***
Date: 2016-06-21 18:37:00
Rating: 5
Comment: 5 star service. Staff were really helpful and found us the muscle car we wanted then drove us to the branch that had that car.

Name: A**** V B******
Date: 2016-06-05 10:40:45
Rating: 5
Comment: Very convenient location with a very helpful staff. I would not recommend getting insurance through Enterprise as it is more expensive than the price per day for the car. There are online insurance options for rental cars now and there is one through Hotwire that I would highly recommend. It cost $9 a day but you must get it before you rent the car.

Name: B***** B******
Date: 2016-05-30 12:56:03
Rating: 5
Comment: We were very pleased with Enterprise and their service. They picked us up at the Union Station in L..A and took us to the car rental center where they were very proficient in processing us and getting us underway. A week later we turned in the car and caught the shuttle to the airport. We were very satisfied with Enterprise in every way.

Name: J*** R********
Date: 2016-05-04 15:43:52
Rating: 4
Comment: Great location...excellent service...staff always friendly and helpful to make sure your experience is above par and making sure you get on your way as quickly as possible.Always use Enterprise.

Name: M**** H********
Date: 2016-05-04 13:19:42
Rating: 5
Comment: It was my first time to use enterprise. .its was a great experience. .from the time I was picked up to the day I returned it and taken back to my office..definitely will go to this branch agsin..union bldg on figueroa. .great people. .

Name: A****** H*****
Date: 2016-05-04 10:48:56
Rating: 5
Comment: The manager was awesome. Had an issue with a debit card, and he found a way to assist me in a different payment method. Being from out of town it was a little difficult but I will definitely recommend this branch to any of my fellow drivers.

Name: R***** T*****
Date: 2016-04-15 15:45:00
Rating: 5
Comment: Very accommodating even when their returns were not coming in fast enough to supply new customers with cars. Darnell provide great service to keep me as an Enterprise customer with an upgrade. Also a convenient location for pick-up in downtown LA. GREAT JOB WELL DONE!

Name: S S
Date: 2016-04-14 14:20:53
Rating: 5
Comment: This is where Ill be renting anytime Im in Los Angeles. They make sure you are taken care of. This busy location is handled with courteous, prompt, and efficient service. Thank you, Yasmin, RJ, Franklin & Manager. Great staff, great people. Customer service is A+.

Name: M***** B*** (****************
Date: 2016-04-13 17:50:21
Rating: 4
Comment: The customer service reps are great. We did wait a little more than 30 min to get our car - seems we came during a weekend rush. Would be great if they would extend their weekend hours, or perhaps add another associate to assist with the cars. Overall an excellent experience renting!

Name: S**** P*****
Date: 2016-02-26 13:37:12
Rating: 5
Comment: My experience went from great, to bad, to great again all because of my drop-off at LAX. Rhoee, the manager at this Downtown LA location helped me to resolve the issue and was extremely professional and sensitive to the matter at hand. Definitely recommend renting from this location.

Name: B**** W*******
Date: 2016-02-18 17:13:46
Rating: 5
Comment: As with most of the Enterprise locations I have rented from, this one was excellent. The staff was very nice and quick/efficient. The car I received was clean. The only hiccup was that I wasnt picked up until an hour after I called for a pick-up. It may have been a miscommunication or just an error on their part. Either way, when I called back to inquire about the pick-up delay, they arrived in the next 5 minutes. I would suggest reconfirming the exact time range for the pick-up at the end of your call.

Name: R******* M****
Date: 2016-01-29 18:51:21
Rating: 4
Comment: The process of renting a car was very easy! and I really liked the car that I got. Great car choices and accommodating staff! :)

Name: j**** b********
Date: 2015-12-15 19:55:16
Rating: 1
Comment: They just want to ripped u off with ur money! I had a very bad experience esp when i came to the enterprise figueroa branch. Been a customer since may of this year but its only now that i had a problem with them. I will never rent any car from them

Name: E***** T**
Date: 2015-05-15 00:56:23
Rating: 5
Comment: IMPECCABLE SERVICE! The lady, Simbree (pardon my spelling, I really dont recall) is sooooo helpful. She gave us helpful and honest tips on driving around LA, taught us how to use google maps without incurring tolls and most importantly, they did NOT upsell ridiculous fees like toll passes like what thrifty does, these people brought the luggages to the exit for us and helped us load up our stuff into the car. We will definitely rent with enterprise again when we got to. Theyre very friendly and honest most importantly

Name: A***** D******
Date: 2015-02-08 16:43:56
Rating: 1
Comment: I kept the car only 2 days but got charged for 3 days. my bill was supposed to be $56 they ending up charging me $123 and I still dont know where that price came from. I wont be returning to this location ever. And I rent car a couple times a month.

Name: T******* D*****
Date: 2014-07-28 17:18:25
Rating: 5
Comment: They made sure that I was Completely satisfied with my rental they went above and beyond And really cared about my needs and there service the manger was very nice and the employees as well

Name: B**** A******
Date: 2014-06-25 14:54:57
Rating: 5
Comment: The service at this location is top notch. It only took about 10 minutes from when I entered the door to when I got my car. I just wish that Enterprise would update their website to advise that they moved locations or email blast their regular customers of the former Figueroa branch, that they had moved. I had to walk about a mile to get to the new location from the old one, which made me late in picking up my vehicle. Other than that my experience was above a 10 out of 10!

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