Enterprise Rent-A-Car

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Name: E*** B****
Date: 2024-01-18 18:30:49
Rating: 5
Comment: Exceptional service from beginning to end!! Looking forward to working with the Canyon Country team again.

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Name: I********** 2***
Date: 2024-01-09 16:40:45
Rating: 5
Comment: Robert and Jason did a great job.Thank you guys! 💪😎See you next time.

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Name: R*** C*****
Date: 2024-01-08 14:02:15
Rating: 5
Comment: Excellent customer service.

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Name: A**** E*****
Date: 2024-01-02 19:31:10
Rating: 5
Comment: I have been to many Enterprise locations, and in my opinion this one is by far the best when it comes to customer service. Jason, Dylan, and Brian have all always been very helpful and super friendly!

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Name: T** B******
Date: 2023-12-16 17:25:17
Rating: 5
Comment: Jason, the manager in this location, and Brian, always try to accommodate me and my husband every time we rent. I think they always make sure that they make their customers happy. Ive been renting in this place for so many years now and they are the best employees so far. I highly recommend this location because of them.

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Name: S**** C
Date: 2023-10-30 22:50:38
Rating: 5
Comment: I haven’t experienced GREAT CUSTOMER SERVICE like this in a really long time. Every last one of the staff members was so helpful and answered every question I had. I will be returning to this branch in the near future. Thank you Jason and Dylan

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Name: T*** H********
Date: 2023-10-11 16:13:48
Rating: 5
Comment: So easy to get help here! Jason is the man!

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Name: T**** M*****
Date: 2023-10-05 20:37:23
Rating: 5
Comment: The manager Jason at The Enterprise in Santa Clarita, CA. has OUTSTANDING customer service. Jason was beyond helpful, friendly and he made sure I was completely satisfied before I left his location. I needed to rent a suburban at the last minute for a weekend get-a-way and I found one at his rental car location. I had Jason give me his business card and I will rent from his Enterprise store anytime I need a rental. Nice to have experienced great customer service at a time when I was in need.

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Name: J*** A****** T*****
Date: 2023-09-05 16:33:20
Rating: 1
Comment: Worst service!!!

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Name: R*** L**** V*******
Date: 2023-08-22 01:38:14
Rating: 1
Comment: I used to be loyal to this brand but I my car broke down and made a reservation online while my car was in the shop and when I went to pick up the car they failed to disclose their ridiculous deposit fee and they tried to up-charge me on everything if I absolutely didnt need to have a car for my sons radiation Monday I would have walked off right then and there. I paid $500 more than I anticipated. I will never do business with these people again. My original reservation was for $254 with points. You didnt even allow me to use my points and my total was $704.00 NOT cool!

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Name: M********* K*********
Date: 2023-08-21 15:54:15
Rating: 5
Comment: There grat but not to much car to choose from

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Name: R** T
Date: 2023-08-14 15:10:50
Rating: 5
Comment: First time to rent a car at that branch and it was an awesome experience with the personnel.

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Name: B**** R********
Date: 2023-08-01 00:14:58
Rating: 1
Comment: They were supposed to call me back never did and then placed me on hold until they closed.

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Name: I** T*****
Date: 2023-07-30 16:19:50
Rating: 5
Comment: Everyone here was so helpful and went out of their way to make sure my boyfriend and I were taken care of after our car brown down. Can’t thank them enough!

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Name: M** (****
Date: 2023-06-28 22:02:16
Rating: 5
Comment: The staff are very friendly and helpful. KEEP UP THE GOOD WORK ENTERPRISE

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Name: A***** B*******
Date: 2023-06-19 20:05:50
Rating: 1
Comment: Sitting here waiting to get my rental car while they wash my car for a second time because they were going to give it to me dirty, covered in dirt spots and water spots. When we got here, the front guy was extremely rude and rushing us, didnt even ask our names just said what to give him in terms of drivers license and insurance and debit card. Didnt explain anything to us. The options of cars too chose from, were all dirty with the previous drivers trash still inside. And for my economy option, there were only three cars to choose from, all with out of state license plates. For being a known rental company, I think they could have made their office and lot more inviting. I had a reservation time and so far I have been here for almost an hour waiting on them.

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Name: K****** W*******
Date: 2023-06-19 20:03:00
Rating: 3
Comment: Dylan was super nice and helpful

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Name: A***** M******
Date: 2023-05-13 18:27:15
Rating: 5
Comment: Quick, convenient, clean, affordable rates and friendly staff at this location. A plus plus plus ….

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Name: A**** M****
Date: 2023-05-02 05:04:51
Rating: 1
Comment: Worst service I’ve ever had anywhere. Company policy is not set up for modern day. Unsympathetic rude staff. I don’t rent cars often but I’ve been to three different enterprise locations and have yet to have a positive experience with them.

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Name: A***** C********
Date: 2023-03-29 21:36:17
Rating: 5
Comment: Continuing customer of car rental with enterprise only

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Name: K**** K***
Date: 2022-12-08 03:19:34
Rating: 4
Comment: Good place friendly and quick

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Name: T****** B***
Date: 2022-10-10 19:53:02
Rating: 5
Comment: The staff is very professional and very kind. I enjoyed my experience with them.

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Name: A** D****
Date: 2022-08-25 18:03:37
Rating: 5
Comment: Great friendly service. Picks you up from auto shop and drops you off also.

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Name: A**** C*******
Date: 2022-08-19 20:46:06
Rating: 1
Comment: Worst experience trying to get help from whoever is in charge of answering the phones. Today is Friday August 19th 1:44 pm and the gentleman is charge has been very rude and disrespectful over the phone. I was not able to get help from my local enterprise even after my loan car has a nail on the tire. Everyone at other locations have been respectful and helpful, except for the gentleman at this Soledad location.

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Name: g***** f******
Date: 2022-08-17 17:59:15
Rating: 5
Comment: Always good service and great selection

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Name: O**********
Date: 2022-06-20 17:35:50
Rating: 5
Comment: I love this location. They have the friendliest agents and are very accommodating to all of our needs. Definitely recommend this location and will continue to rent from here. Thanks Enterprise Team!

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Name: J***** S******
Date: 2022-05-24 04:19:33
Rating: 5
Comment: Good customer service

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Name: C**** J******
Date: 2022-05-01 13:17:55
Rating: 2
Comment: The only reason they didnt get 1 star was because of the gentleman at the counter who tried to help me. He was very patient, courteous & kind. Their policies are horrible at best & not clearly stated when you reserve a car on their website. I will NEVER even attempt to rent a car from them again.

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Name: J** M**
Date: 2022-04-29 18:07:54
Rating: 1
Comment: You have to talk to a machine for 10 min before you get a live person.ijust wanna know the price to rent a car

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Name: G****** R****
Date: 2022-02-22 04:14:23
Rating: 5
Comment: Good service

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Name: A*** A****
Date: 2022-02-01 01:05:01
Rating: 1
Comment: Worst experiance ever...

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Name: P*** M*****
Date: 2022-01-10 16:45:49
Rating: 5
Comment: Great they had 4x4 vehicle I needed.

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Name: S**** U****
Date: 2021-11-24 01:02:24
Rating: 5
Comment: Great place to rent a vehicle. Very professional and reliable. Vehicles are always perfect and plenty of fuel. I highly recommend that you try rent a vehicle.

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Name: M***** H********
Date: 2021-10-16 01:12:03
Rating: 4
Comment: Great customer service. Was in-and-out very quickly.

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Name: C****** T*****
Date: 2021-09-23 17:06:01
Rating: 1
Comment: After reserving a car to get my marriage license they called us back an hour before we were supposed to pick it up saying that they dont have a vehicle completely messing up my marriage license appointment Enterprise is a good company but this specific franchise its no good lady Is super rude would NOT go back

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Name: M**** A** J*
Date: 2021-09-08 17:12:04
Rating: 4
Comment: The staff is good. Service is excellentBut they get you on the add ons

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Name: R H****
Date: 2021-07-25 15:32:31
Rating: 5
Comment: Good service and location

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Name: J*** K********
Date: 2021-07-19 11:49:46
Rating: 5
Comment: The staff at both picking up the car and dropping it off took the time to be friendly and polite the car was clean and ran well.

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Name: H**** M*****
Date: 2021-06-27 04:53:09
Rating: 1
Comment: I am surprised this location is still open. I have not come across such low-level customer service in quite a while. They allow you to book vehicles when they don’t even have a single one in-stock of any make. If you value your time and money, choose a different location and make sure to call to verify vehicles are available after making reservations. Looks like multiple people can reserve the same car which was one of the issues I faced with this enterprises. Horrible service. Don’t recommend anyone to go here.

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Name: I***** P*****
Date: 2021-05-10 22:29:43
Rating: 5
Comment: Service is good, and very nice representatives.

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Name: J*** M****
Date: 2021-02-14 02:40:14
Rating: 5
Comment: Rented a SUV for a week for a road trip. Checking out was extremely fast and simple. When we got back and dropped off the car the gentle was helping someone but let me know that if I needed to go I can drop it in the drop box and he’ll check me in as soon as he was done. Everything was so smooth and simple! Highly recommend and will be using them again.

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Name: S****** P*****
Date: 2021-02-02 13:35:22
Rating: 5
Comment: Good Customer and very good oóó

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Name: J G******
Date: 2020-12-12 19:10:28
Rating: 4
Comment: Never sent me an email breakdown on costs. Nice car. Perfect for my daughters trip.

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Name: E***** E****
Date: 2020-12-11 20:25:36
Rating: 5
Comment: Process went really well and smoothly pick up ad drop off, car is clean and nice to drive too no hassle at all during the process and the price is fair enough. Highly recommended

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Name: A**** B
Date: 2020-11-20 17:46:12
Rating: 3
Comment: Ive always had a positive experience renting through Enterprise. However, the last two times have not been pleasant. The car performance was fine and the customer service was, as always, exceptional. But the last two cars, while clean have reeked of cigarette and marijuana smell. There are decals all over the dash indicating no smoking, but obviously some are not abiding. Ive tried airing them out, air freshener etc., but they still reek every time I got in. Hopefully they will pay closer attention when someone returns it. Other than the foul smell, everything else about the car and the service was good.

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Name: P******* C*******
Date: 2020-11-05 18:30:17
Rating: 5
Comment: The Enterprise representative was wonderful, very professional, very thorough, respectful and cheerful. My only beef is that there was absolutely NO windshield washer fluid in the reservoir, which is a pain when youre driving long distances.

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Name: F**** H****
Date: 2020-10-13 01:20:41
Rating: 5
Comment: It was an easy pick up. They were social distancing and I felt very secure.

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Name: n******
Date: 2020-09-29 13:29:25
Rating: 5
Comment: Quickest check in and drive away Ive experienced with Enterprise. Pleasant staff.

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Name: C**** H*****
Date: 2020-09-24 17:23:41
Rating: 5
Comment: Great vehicles and excellent service while my vehicle was being repaired. Thanks so much Enterprise team!!!

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Name: R***** M******
Date: 2020-09-15 17:21:39
Rating: 5
Comment: Very personable staff. Quick service.

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Name: r**** r******
Date: 2020-09-02 19:14:23
Rating: 3
Comment: Used costco for reservation later asked if i could pick it up sooner said no problem didnt tell me this would cancel my costco contract.

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Name: S****** L********
Date: 2020-09-01 01:49:47
Rating: 3
Comment: They have the car you want, but they done tell you about the $200 deposit.

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Name: A*** M*****
Date: 2020-08-12 19:57:29
Rating: 3
Comment: I rent from enterprise quite frequently and am always very happy with the customer service and vehicle selections. I am happy with the customer service this time too, however, due to the overbooking of cars this time, there weren’t any vehicles ready at the time of my reservation. The kind employee did everything she could to fix the Situation, but I felt so bad for her to have to even go through that stress, caused by overbooking... I just hope enterprise does better in the future for both the customer and their employees that work with the public.

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Name: J**** H******
Date: 2020-08-10 17:34:55
Rating: 5
Comment: Great service and the stuff is so helpful I really appreciate it, they make everything so easy, thank you

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Name: B**** W******
Date: 2020-07-20 20:17:15
Rating: 5
Comment: Outstanding

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Name: L**** G*****
Date: 2020-07-14 20:35:06
Rating: 5
Comment: Renting the car was very easy, Larriett was very helpful, nice and knowledgeable. They have a small fleet at this location but will go the extra mile to make the customer satisfied.

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Name: M*** R******
Date: 2020-02-14 00:19:02
Rating: 5
Comment: Fast and friendly service!👍👍

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Name: K******** A******
Date: 2020-01-21 19:34:09
Rating: 3
Comment: They went to the wrong place to pick me up

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Name: R***** O*****
Date: 2020-01-09 17:08:33
Rating: 5
Comment: Outstanding service.

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Name: A******** P****
Date: 2019-12-07 03:50:03
Rating: 5
Comment: Excellent

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Name: E**** B****
Date: 2019-11-24 02:59:51
Rating: 4
Comment: Great customer service

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Name: G******** B******
Date: 2019-11-16 23:34:03
Rating: 5
Comment: This place has always had my back service is right on.

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Name: N**** B**
Date: 2019-10-31 14:37:07
Rating: 5
Comment: The employees are always nice, professional and always making sure the customer is happy with their rentals. They work hard and quick!

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Name: K**** B*****
Date: 2019-10-30 15:50:44
Rating: 5
Comment: Staff is friendly and helpful. They do what they can to meet my rental requirements.

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Name: M**** R********
Date: 2019-10-26 16:36:53
Rating: 1
Comment: Asked if i can get a ride home she says we dont do schedule on Saturday. So im waiting for my ride i see her driving other customer home .huh .overfilled the fuel level by alot cause i didnt remember how much it had .asked since you charge when its not to level can i charge you guys .i was kind of joking maybe i get offered a upgrade next time $25 bucks of extra gas upgrade should cover it .nope said to call enterprise. Bad service usually the one in Valencia better customer service

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Name: S***** S******
Date: 2019-10-10 14:11:28
Rating: 5
Comment: Always great service

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Name: F*** R***
Date: 2019-08-27 17:21:49
Rating: 5
Comment: Agents were very helpful and polite.

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Name: E***** B****
Date: 2019-07-13 05:40:16
Rating: 5
Comment: Excellent service. Professional staff.

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Name: P**** R******
Date: 2019-07-07 23:21:26
Rating: 5
Comment: This is my favorite place to rent a car. Always professionals andpolite.

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Name: K**** A*****
Date: 2019-07-01 00:43:00
Rating: 4
Comment: Need to show you how car works or a cheat sheet

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Name: K*** D*****
Date: 2019-06-06 23:41:57
Rating: 5
Comment: Kendall was a good guy who knew his rentals, easy check in and drop off. Your cars are clean and ready to go, thanks for making it so easy. Hats off to yall.

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Name: V***** H***
Date: 2019-05-25 17:43:45
Rating: 4
Comment: Easy pick up and drop off

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Name: A****** C*******
Date: 2019-05-13 20:18:50
Rating: 4
Comment: Fast and fair. Good rates . Good service

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Name: R*****
Date: 2019-04-17 02:59:27
Rating: 1
Comment: I have been using enterprise for over twenty years and I have always been treated well and had great service. .....UNTIL .....my last rental. I rented a vehicle for a week. I always decline the insurance because I am covered. The gentleman (I use the term sparingly) that I rented the vehicle from asked me if I wanted the insurance to cover the car. I made a comment that I did not and my credit card will cover me and my full coverage insurance from AAA. The salesman said initial here and here and sign here.I did so. I should have read EVERYTHING....I thought I was signing the declination statement. Long story short when my wife returned the vehicle enterprise told her that I took the insurance. and charged me for daily rate. I realize it was my fault for not reading. My wife finally talked the RUDE salesman out of charging us the extra fee. ON TOP of all this after picking up the car it had an odor. It smelt like skunk. I thought the smell would get better. It did not. I drove about a hundred miles and began getting nausea. I called Enterprise and let the salesman know. He seemed not to care. It was too late to return the vehicle since we were on the road for a trip. When we returned the car the salesman denied the fact that the car smelled and said they clean all their cars. It smelled all week. It wasnt skunk ... it was Marajuana. I am sure it was the freaking salesman and his friend and didnt want to admit it. I will NOT rent from this Enterprise ever again (Santa Clarita on Soledad Canyon)

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Name: o*********
Date: 2019-04-16 19:45:20
Rating: 5
Comment: Good car rental agency

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Name: D**** C*****
Date: 2019-03-26 23:26:49
Rating: 5
Comment: Great Carson at good rates

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Name: k****** m*****
Date: 2019-03-22 23:58:35
Rating: 5
Comment: Always great service

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Name: C*** S***
Date: 2019-03-21 17:29:50
Rating: 1
Comment: I wish I could say it was a pleasant experience; however, it was anything but that. I received a luxury class vehicle for a weekend trip. That evening before leaving I attempted to open the truck and load luggage to find that the trunk wouldnt open with the key fob or dashboard switch. Roadside assistance wasnt able to resolve the problem. So they directed me to drive the vehicle to an airport Enterprise to exchange it. This shows me that the vehicles trunk was probably never opened between rentals even to be cleaned. Maybe just an oversight.Driving it at night I found that the dashboard display kept popping on indicating that the hood was open. These types of problems can occur even in a well maintained vehicle.I was informed by the rental person that the windows had been tinted by the prior renter; however, they believed it was an added benefit! While driving the vehicle at night for the first time to exchange it. I discovered that the side windows were so dark that the mirrors were barely visible at all. Clearly much darker than the law permits. I drove the vehicle on side streets at night for about 45 minutes just to get it safely to the airport. They exchanged the vehicle without difficulty and admitted that it was negligent for them to have rented the vehicle in the first place. They were quite pleasant to deal with.To me knowingly renting this vehicle in this condition displayed malicious disregard for the safety of this customer. Upon returning the second vehicle I explained what had happened to the manager only to be told that he didnt really think it was that much of a problem. Its hard to trust or have any confidence in the integrity of a company that would respond dismissively to such obvious mechanical, electrical and most of all safety issues. Clearly Enterprise was not even interested in listening to my complaints let alone addressing them properly. Enterprise has been my car rental company of choice mostly because I have a local office. It will be worth the inconvenience to find a more customer oriented company to do business with in the future.

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Name: G******* B***
Date: 2019-03-11 16:24:05
Rating: 4
Comment: Nice reliable car and prices

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Name: j****** M****
Date: 2019-03-05 02:54:49
Rating: 5
Comment: I was in and out. Theresa was great and very much a pro

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Name: B*** W
Date: 2019-02-07 16:25:36
Rating: 5
Comment: Good eperience

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Name: I*** E****** A****** D*** G*******
Date: 2019-01-06 17:34:02
Rating: 5
Comment: Excellent rental agency and super service and prices

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Name: I** F******
Date: 2018-12-02 21:31:56
Rating: 5
Comment: I am happy with the service, fast, sharp and professional staff

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Name: C** C**
Date: 2018-11-27 20:06:59
Rating: 1
Comment: Please read this whole review and make sure youre not being screwed They are thieves. And your deposit is always different in Lancaster because of the general population. I was told this by two employees. I originally was renting from San Pedro and never had problems until I came to Lancaster. They took money from my account after I paid them and return the car. I need to add to my post I rent from Lancaster I used to all the time and they were calling me and asking for the car back I didnt return the car immediately at the time I wasnt able to come in the two days that they wanted to car back because I was in San Diego and when I did return the car to Canyon contract for another month they took the car from me and would not bring it to me anymore now I have lost all my membership status and none of my points were put on there cant understand what I did so wrong I paid everything and they took extra money that I did not get back this is happen very often to me through Enterprise at Lancaster when I was speaking about general population it had to do with color and I thought that was pretty rude because I come to a different community I have to be charge different prices on deposit and Im supposed to be dealing with Enterprise I believe they should all be the same and not continuously changing from week to week and they decided to just continued my membership and I was a good customer and spent a lot of money every month

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Name: G*** B***
Date: 2018-11-26 16:53:03
Rating: 5
Comment: The gentleman did a great job thank you very much

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Name: L***** Z*******
Date: 2018-10-18 12:44:14
Rating: 1
Comment: Kendall was very rude and short over the phone. interrupted me when I was explaining the auto payment check for my company. He ruined my morning and will no longer use this enterprise on canyon country (maybe the company itself) for my future company meetings

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Name: K**** M**
Date: 2018-08-31 01:49:53
Rating: 5
Comment: Comanage was very kind very informative and very helpful recommend them anytime anywhere. Great people.

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Name: e****** s*****
Date: 2018-08-07 23:55:00
Rating: 5
Comment: Awesome people, very supportive of the military and last minute changes.

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Name: S***** F****
Date: 2018-08-03 13:23:11
Rating: 4
Comment: The staff was friendly, the car was fine, but it was slightly dirty on the outside and the inside of the windshield was cloudy. I had to take it back to have it cleaned.

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Name: C**** S******
Date: 2018-07-31 22:42:48
Rating: 5
Comment: They are good co to rent cars from reasonable prices and if u need to be picked up they do that too.

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Name: J**** & M******** B*****
Date: 2018-07-28 04:18:58
Rating: 5
Comment: Usually come to this location because it’s close to home. Used their services 4 times already and very satisfied with their service. They usually try to get me my desired car or give me an upgrade. They picked me up from the car shop in the past. Would use again.

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Name: E**** B
Date: 2018-07-18 00:54:48
Rating: 5
Comment: They always seem to have exactly what i am looking for, always very friendly.

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Name: T**** C*******
Date: 2018-07-15 17:05:40
Rating: 4
Comment: Great help & friendly people!

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Name: D**** R
Date: 2018-07-05 18:07:56
Rating: 3
Comment: The rental process was quick and a great price. What I yet don’t understand is why the vehicles are dirty. It seems they do a quick “clean-up” job and it shows. In my opinion they could do better and this way each customer will feel a bit more special.

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Name: G**** G*****
Date: 2018-06-26 06:54:30
Rating: 5
Comment: Very good service and friendly staff

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Name: M****
Date: 2018-06-22 12:52:05
Rating: 5
Comment: Customer service, defined

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Name: J*** D************************
Date: 2018-06-05 18:38:17
Rating: 2
Comment: Pre ordered a large suv for a road trip months in advance online.I called to confirm a few days in advance.When we arrived we were told we needed a c.c. to complete the transaction for an s.u.v. We were never told any of this nor was it on their website.After being there for over n hour trying to come to some conclusion we managed to get a mini van.

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Name: H S
Date: 2018-05-19 23:47:18
Rating: 4
Comment: Prompt and friendly service with a large selection of cars. Only. Missed 5 stars because they inquired about my employment history the 2nd time I rented. Dont know if Ill go back, they may require a strip search the third time around.

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Name: R*** M*****
Date: 2018-04-30 18:06:02
Rating: 5
Comment: Always friendly and helpful. Rent from them a couple of days a month.

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Name: B****** G******
Date: 2018-03-23 14:18:14
Rating: 5
Comment: Praying things work out ok...

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Name: J******* O* S*
Date: 2018-03-23 10:41:23
Rating: 1
Comment: Awful 👎👎👎

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Name: A***** M********
Date: 2018-03-22 05:50:29
Rating: 5
Comment: Always a pleasure to rent from this location. The Staff are all very helpful and always address any concerns that may arise. Great experience overall and no hassle. Thank youAndrew M Canyon Country Ca

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Name: M*** H***
Date: 2018-03-14 23:27:18
Rating: 5
Comment: They very good.

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Name: G****** D* L* R***
Date: 2018-02-21 03:10:30
Rating: 5
Comment: Good service

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Name: B**** g***
Date: 2018-02-09 06:42:09
Rating: 5
Comment: Enterprise Rent-A-Car Canyon Country best for service. Brian is always attentive and professional. You will always get my business. Better than Hertz, just saying.

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Name: M****** C***
Date: 2018-02-05 23:23:36
Rating: 5
Comment: The customer service at this place is Awesome. They are very attentive and as I told them about my horrible experience at Hertz (Golden Valley), they made sure I was taken care of. If we ever need to rent a vehicle again, I will definitely use Enterprise on Soledad.

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Name: M******* H***********
Date: 2018-02-05 18:28:05
Rating: 5
Comment: My husband get rent many time. Very nice and friendly server to us and wise. Give A+ as good behavior. Hehe😄

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Name: M****** F****
Date: 2018-01-12 23:19:58
Rating: 4
Comment: Good friendly people who always try to accommodate your needs.

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Name: c******
Date: 2017-11-03 12:16:43
Rating: 2
Comment: Car available at pickup, ease of rental. When I picked up car was by myself and parked for a couple of hours before leaving to airport with family. However did not realize backseat was missing seat belt until my son reached for it. No time to take back and search for new car or try other rental company as it was too late.

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Name: S***** F****
Date: 2017-11-01 23:31:37
Rating: 5
Comment: Insurance is worth to have

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Name: S****** R***
Date: 2017-10-26 00:29:04
Rating: 5
Comment: Brian was very professional and gracious!!! Eleanor was very pleasant.Great job Brian you ROCK!!!!

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Name: J**** B*****
Date: 2017-10-04 20:08:34
Rating: 5
Comment: Great service, great cars, great savings!

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Name: d**** s*******
Date: 2017-10-02 17:03:52
Rating: 1
Comment: Rented a small pickup last week. Truck was filthy, full of dog hair, and the low fuel light was on at pick up time.

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Name: D B****
Date: 2017-09-23 03:19:43
Rating: 5
Comment: Great customer service and rental deals.

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Name: R****** P***
Date: 2017-09-01 19:40:09
Rating: 5
Comment: For the last 20 years this is the first rental car agency I call for a vehicle, never a reason to go to any one else.

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Name: D****** B******
Date: 2017-08-14 23:06:42
Rating: 5
Comment: I feel I must share my experience at the Enterprise on Soledad Rd, in Santa Clarita. This is the second time that I was taken back with such professionalism from Brian. He went beyond my expectations. This young man will climb the corporate ladder rapidly. I am quite impressed and will be referring a lot of my clients to this location. I am a real estate agent and deal with many personalities and it is breath of fresh air when you encounter someone like Brian who is courteous and professional.

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Name: R* R** B*****
Date: 2017-08-11 18:05:40
Rating: 4
Comment: Everything went well!

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Name: D***** L C******
Date: 2017-08-09 14:43:06
Rating: 5
Comment: It was a pleasant experience and Troy was very courtesy helpful and accomadating. We will definitely be back.

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Name: Z******** W****
Date: 2017-08-01 16:39:13
Rating: 5
Comment: We rented here for the weekend due to family being in town, and it was the easiest rental experience Ive dealt with in years. Troy was on-point, assisting us and answering any questions we had. He got us the right car for the right amount and we couldnt be happier.Any locals looking for a larger car to rent for any occasion, look no further than this team here in Canyon Country.Only sidenote, keep an eye on the hours of operation. They do carry weird weekend hours.

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Name: A***** S*****
Date: 2017-07-13 22:03:53
Rating: 1
Comment: Sadly have to give this location a one star review due to the assistant manager Troy. My husband and I have rented a handful of times within the last few months. Normally we receive great assistance with all the other employees, they are all very nice and accommodating. This particular incident happened early June, Troy blindly led my husband and myself into full coverage insurance and we are still waiting for a refund. Troy never once went over insurance plans with us. When he first showed us the car, I thought it was odd he wasnt helping us look for dings & scratches - I even asked him, and he said you guys are good, no worries. When we returned a few days later, the total of the rental more than DOUBLED our original price quoted for the car, when I asked the rep (not Troy) why - he said we opted into full coverage insurance. Of course, Troy wasnt there at the time to discuss. So we paid MORE for the insurance than we did the rental of the car. So I called and got the run around for a few days until Troy would finally take my call. When I did catch him on the phone, he didnt even discuss the issue, he immediately said - i have sent for a refund through my accounting department. I thought to myself, great - so he is taking responsibility and he seemed like a good dude and would do the right thing. On the same phone call, I asked him to send us an email confirming a refund, he straight up refused and said he couldnt. I ended the call knowing this was going to be the outcome, and I should have pressed for that email confirmation. So, a month later - still waiting for a refund I know why he wouldnt send a confirmation, he didnt want to have it in writing he was wrong and owed us a refund. Thanks for taking money out of the pocket of a disabled Veteran, you should be proud of yourself, Troy.

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Name: A** E******
Date: 2017-07-10 15:13:55
Rating: 5
Comment: I travel to california at least 3 times a year . Always get my rentals here ! Amazing customer service every single time !

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Name: J****** S****
Date: 2017-06-29 03:51:20
Rating: 5
Comment: Great deal and never go wrong with racking up my points and getting a discount. Very affordable and the service at the Canyone Country location was awesome-thanks Bryan!!

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Name: A****** T*****
Date: 2017-06-26 15:00:38
Rating: 1
Comment: Charged my credit card without permission

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Name: J*** M*******
Date: 2017-06-14 16:30:34
Rating: 5
Comment: Great customer service

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Name: R**** R****
Date: 2017-06-01 20:40:34
Rating: 5
Comment: Staffs are

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Name: P*** F*****
Date: 2017-05-05 17:13:30
Rating: 5
Comment: Always great service.

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Name: D**** F******
Date: 2017-05-02 02:14:59
Rating: 5
Comment: My contact was very Helpful

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Name: D******** Y****
Date: 2017-04-25 16:14:49
Rating: 5
Comment: Everyone is friendly they have good car for you, and has excellent customer service!

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Name: R****** L****
Date: 2017-03-08 14:43:27
Rating: 5
Comment: Fast friendly service!

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Name: M**** Y****
Date: 2016-12-31 20:25:58
Rating: 5
Comment: I was very pleased about the rapid service I received when renting a car. It is also wonderful thatEnterprise will pick you up and take you back home when you return the car. All the employees were very polite. I will definitely use Enterprise when I need to rent another car.Marie YoungThis time we were unable to take my friends in the car because one of the seat belts in the back was defective and wouldnt allow us to buckle it. We then Had to take two cars and pay for parking for two. Since I had such good servie in the past, I said things happen that Enterprise could not control. However, when I reported how it created problems because we couldnt all travel together which was why I rented a car, he barely apologize, and didnt check the belt. I told him he needed to be sure it would work for the next renter I felt he just brushed it off, when it ruined our days when we were out of town. The young lady who worked there was very polite and said she was so sorry, She was in the truck that took me home. I was so surprised about the lack of concern.

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Name: M****** D***
Date: 2016-09-28 17:27:06
Rating: 5
Comment: Easy, friendly, priced appropriately. I have no complaints. Absolutely perfect! My one and only rental car company!

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Name: J*** S*****
Date: 2016-07-22 16:14:17
Rating: 4
Comment: Service was outstanding. Policy behind that service, not so good. Office is a satellite without car-wash/cleaning service. This put unnecessary extra burden on employees. The car I chose as a rental was filthy. (It had been returned from PEP BOYs the evening before and hadnt been serviced yet.) While they washed/cleaned the car as fast and efficiently as possible, I felt obligated to offer a helping hand...and did. By the time I drove away, the car interior and exterior looked fresh and clean. Once at home I opened the trunk to pack our luggage, was disgusted to see trash including empty beer bottles, soft food wrappers, used tissue paper and personal hygiene articles (tampons), which I quickly disposed of. I dont fault your overworked staff for this: they were already behind the curve trying to clean a filthy car, minimize my wait and at the same time service other customers at the same time. Corporate policy is the culprit here.Let me repeat: service was excellent and my complaint is about your policy, not your dedicated staff! Regards, John Silvia

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Name: D*** J********
Date: 2016-06-30 12:23:01
Rating: 5
Comment: Great customer service, friendly and door-to-door service!

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Name: C****** T********
Date: 2016-05-12 17:30:26
Rating: 5
Comment: I am so pleased with Enterprise theyre professional and kindness is wonderful. We will continue to use Enterprise in the future and want to thank Bree for all she did for us. She is great.Thank you.

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Name: R***** M*****
Date: 2016-04-20 17:44:12
Rating: 4
Comment: Great service as always, I wish the car would had been a bit cleaner; but over all a good experience.

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Name: W**** M******
Date: 2016-03-24 23:54:16
Rating: 1
Comment: I would rate this as less than one star if I could. The service was deplorable, always has been, long waits, make excuses each time that they are short handed. When I realized a day later that Id left some valuable and irreplaceable items in the vehicle, I got a total run around from the entire corporation, was put on hold, transferred, hung up on, etc. An absolute horrible experience. They should put all belongs left behind in that vehicle in a safe place where they can be received. So basically, if you leave anything in their vehicles, it will be stolen by them.

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Name: J**** H*****
Date: 2016-02-19 14:42:47
Rating: 5
Comment: Great prices,! Super service, friendly personal and without a doubt the best experience we have ever had renting a car!

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Name: R***** P*****
Date: 2016-02-11 14:21:15
Rating: 5
Comment: We rented from Enterprise last year for 2 months and were so pleased with the service and ease throughout the process. Other rentals require you to return the car after a month but not Enterprise. Again this year we rented for a month and even were upgraded. The agents always take the time to go through the mechanics of the vehicle to familiarize us with the car. It is always busy at the Santa Clarita office but they make the customer feel special.

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Name: G**** A
Date: 2015-11-26 15:35:45
Rating: 2
Comment: I have been renting from this Enterprise for years. Luckily for me I have not had the need to rent a car for the past couple of years until recently.I have rented 3 cars in the last 5 months. The cars that I have been given were dirty and not clean. There was dust all over the interior and dirt on the carpet. I cant believe they would rent cars in this condition especially when they have a porter onsite to clean cars.In addition to dirty cars, they rent cars without full tank of gas. I was given a car with 1/4 gas left in the tank. As a customer, you wouldnt expect to have to put gas in your rental car just after you just rented it.Another issue I had is that I rented a car for a holiday weekend. I made a reservation a week in advance. When I went into the branch to pick up my rental, there were people who walked in to get a rental and were given a rental. When I completed my paperwork for the rental, they only had one car available to me and the others were pickup trucks. The cars that were available to me were rented to people who just walked in. I think people who made reservations should be given priority for rentals over people who walk in and set aside cars for those reservations.There is definitely a lack of customer service and detail at this Enterprise location.

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Name: S**** P*****
Date: 2015-10-04 01:01:22
Rating: 5
Comment: I was in a car accident and needed a rental. The office in Canyon Country was there to pick me up where my car was being worked on within minutes. They were very courteous and explained all the car features to me. They said the insurance company should have offered me a sports car since that was the kind of car I had and they helped me get what I deserved to have . Thank you for helping me out and making sure I was treated well. I would definetly use this office again.

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Name: D***** M*******
Date: 2015-10-01 03:03:39
Rating: 5
Comment: I was picked up promptly at my home my the site manager and the process of getting my car was swift. The car ran great and I had no troubles at all. The staff was courteous and quick in taking care of my needs.

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Name: M******* A***
Date: 2015-01-07 11:01:39
Rating: 5
Comment: Hi My Name is Erick,I have been in several Enterprise locations but this one in Canyon Country has been the best in my experience it is my 3rd or 4th time I rent from this location. The service has been excellent from the moment I arrived everyone was very friendly and professional same thing when I returned the car I asked if I can be dropped off at home they never hesitate to offered it and in minutes the van was waiting out front for everyone that needed a ride back to their destiny the female driver was very friendly and kept a very pleasant conversation with all the entire ride.I really recommend this enterprise located at 21445 Solidad Canyon Road Santa Clarita, CA 91350

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Name: K******* P****
Date: 2014-01-16 21:36:58
Rating: 5
Comment: Saved the day when another agency let me down. I was on a time crunch and they were able to pick me up within 30 mins. Basically, if they can accommodate you they absolutely will. Totally rocked it and made what they had in stock work for me. Oh, and theyre friendly too. Highly recommend.

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Name: s*** y***
Date: 2013-11-24 06:41:21
Rating: 1
Comment: NEVER TRUST Enterprise Rent -A-Car.My wife and I rented a GMC YUKON from this enterprise rent a car location on Nov 7. 2013 for 2 weeks. Blake (assistant manager) inspected a car with us before pick up. He verbally mentioned that there was a small dent on right side upside wheel and my wife asked him about it.But he said that is NOMAL DENT and SMALL so dont worry about it so we did not worry about itand he DID NOT MARK IT on the yellow slip. (our big mistake was we didnt take a picture of it)When I returned the car, the other agent checked it and claimed me that there is BIG damage ( when you looked at it closely from behind angle it was the same spot where Blake told us) and has to be fixed. Blake and this guy forced me to sign it on the insurance accident claim(at that time I didn`t remember the damage was the same spot which was mentioned in the conversation between my wife and Blake at pick up)10minutes later my wife came down to the office and reminded Blake of the conversation about the dent. He agreed he said that, but when we went out to check around the car one more time with him he denied about it. In fact, they will charge us whatever they want for fixing the damage which is obviously preexisting condition though and we will have to pay for their claim. Now we regretted we made a mistake not taking a picture of every single detail at pick up and didnt leave any paper work about the conversation. Hopefully no one else would be fooled by them like us.

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Name: L**** Z*******
Date: 2013-09-14 16:06:27
Rating: 1
Comment: Asked for a cargo van on a Thursday for the following Monday. I was told that they would have to check with their manager as to whether they could have a van for Monday. Someone later left a msg saying they could not get a van for Monday. No effort was made to offer an alternative. Clearly they didnt care about gaining a new customer.Got a van for less money at a place just up the road on Magic Mtn Prkwy.