Enterprise Rent-A-Car

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Name: A***** D*****
Date: 2024-06-10 16:06:44
Rating: 1
Comment: SALES representative Destiny tells customers that their insurance policies don’t cover car rentals and need to purchase additional coverage. Of course to make a commission!! This is not only untrue but a scam! The manager was NO help! When I asked do speak to the GM they said the assistant manager is the top of the chain there. Incredible. This location has awful customer service. There was two people behind me in line with the same complaint! Do better Enterprise!

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Name: S******** W****
Date: 2024-06-01 23:18:34
Rating: 5
Comment: Great customer service

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Name: P****** J****
Date: 2024-05-01 13:52:10
Rating: 5
Comment: Mustapha K is the goat at Inglewood south enterprise Man he’s a professional problem solver most def needs a raise !!!!! True gem 💎

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Name: T** B*******
Date: 2024-05-01 00:48:53
Rating: 5
Comment: One of the best experiences renting a car. It was last min and I was a little worried about getting a car from Enterprise based on past experiences around the Airport rental locations. But this particular location, top tier! I want to personally shout out Trenton Williams. Really chill guy. I went there for something regular for my trip just so I can get in and out. But he made some great valid suggestions, and had me thinking more about comfort and having a piece of mind in what I’m in, rather than me rushing. He gave me a great deal to upgrade into a wagoner and got some extra protections. I travel with a lot of camera equipment so it just made sense. Our team, when we are in LA, will be renting from this location. Ask for Trenton!

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Name: J** S****
Date: 2024-04-17 23:14:42
Rating: 5
Comment: Wow, Enrigue the manager is amazing. We had a need for a certain vehicle. He listened and solved it right away.Thank you Enrique

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Name: S***** C*******
Date: 2024-03-29 00:46:28
Rating: 5
Comment: Loved them! Really easy process! Jaleene and Ana were so helpful

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Name: G*** C***
Date: 2024-03-18 11:23:34
Rating: 5
Comment: Ive been helped out by multiple employees on different occasions and theyre always pleasant and down to earth people. Must be a LA thing ❤️ although the manager never seems to respond to the reaching out texts during your rental period so not sure if thats a technical or management issue. If LAX airport Enterprise isnt available, I dont find it super inconvenient to come here because of the employees. Thank you for still being nice even though you guys were busy!!! I get anxious when I see a busy place because Ive had people be mean and rude so seeing that theyre not like that here is reassuring.

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Name: J*** S******
Date: 2024-02-23 17:59:20
Rating: 5
Comment: Very helpful staff

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Name: R** M***
Date: 2024-02-22 22:19:53
Rating: 5
Comment: Great little office, staff is very professional and eager to assist. Great location just outside of LAX. We avoided all the headaches of dealing with LAX traffic.

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Name: E**** S
Date: 2024-02-22 14:54:02
Rating: 1
Comment: As a customer that chooses Enterprise as its to go to for rental. I will no longer be renting from you guys. My returning experience was awful, Im being charged for deep cleaning for dog fur that was already there to begin with.( I have no pets). The car was poorly washed inside when received. I have never in the times Ive rented from Enterprise have I ever had this problem hope this can be resolved.

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Name: J**** C*****
Date: 2024-02-02 05:43:22
Rating: 1
Comment: They sucked. Had a reservation and had no vehicles available. Had to go somewhere else.

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Name: A********
Date: 2024-02-01 04:41:34
Rating: 5
Comment: Id like to express my immense gratitude to Mustapha Kay for delivering an exceptional rental experience for my birthday! His assistance was invaluable, and he ensured I got the perfect compact and convenient car for my trip. The entire process, from beginning to end, was incredibly enjoyable! Also everyone was very welcoming including Jimmy Lara, who greeted us and contributed to the positive experience as well. I highly recommend this Enterprise Rental Location!

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Name: n**** s******
Date: 2024-01-16 16:57:06
Rating: 5
Comment: Excellent service. They picked us up from the hotel and dropped us off which was so convenient. Very helpful staff. A great location to rent a car!

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Name: L**** B*********
Date: 2024-01-02 00:57:06
Rating: 1
Comment: We waited over 2 hours for our car even though we had a reservation. The man was incredibly unfriendly and told me he wouldnt rent us the car unless we provided two phone numbers for the file. (Is this a rule?! Ive never had this issue before!) He was very rude about this.Their office smells like a litter box, and when we finally got our car and did the walk around and pointed out minor damage to the car he blew us off and said it doesnt matter.

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Name: D* H****
Date: 2023-11-22 17:21:00
Rating: 3
Comment: Not enough nice cars...

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Name: G***** H*******
Date: 2023-11-16 00:34:37
Rating: 4
Comment: Still waiting for our refund.

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Name: J******* G*****
Date: 2023-09-18 17:58:51
Rating: 5
Comment: Good Customer service 👍 thanks Ms Kaitlyn

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Name: S**** C********
Date: 2023-09-03 06:13:22
Rating: 5
Comment: Very nice place and very helpful

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Name: A***** M*****
Date: 2023-08-25 19:28:02
Rating: 5
Comment: ✈️Flew in from Texas with 3 friends and ATIA at this location took great care of us! She was super easy to work with, stayed smiling, and helped to ensure we left in some fresh wheels!! Big relief for us outta towners! 😅 All the ladies: Atia, Dominique, and Caitlyn really made the process a pleasant experience. This wasn’t the first rental car place we had been to today, they were a godsend. ❤️

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Name: J*** C*********
Date: 2023-08-05 13:43:57
Rating: 1
Comment: I wish I could leave negative stars. DO NOT DO NOT DO NOT GO HERE! I am being charged thousands of dollars for a car I NEVER LEFT THE LOT WITH. I NEVER HAD THE CAR! I am currently in a legal battle with them. Two of their employees were responsible for damage to the car before I left the lot. So I never ended up renting a car. They are trying to pin it on me even after they admitted it wasnt my fault. They are now involved in a massive cover up. I was lied to, gaslit, and now they are attempting to charge me random amounts of money. On top of this terrifying fact that they keep trying to charge me insane amounts, they are lying to me through out this whole process. The manager Richi is a HORRIBLE HORRIBLE PATHETIC human being. He should and when Im through will be fired. It feels like this place is run by thugs. Another employee laughed at me in my face as they were covering everything up. I had a 60 hour trip to LA for work and they ruined the WHOLE trip. They never put me in another car after they said they would. They told me I could rent but with another branch. So the next day I had a reservation for another branch and when I got there they said they couldnt actually give me a car because I was on a do not rent list. They called Richi the monster and richi basically said something to this location on the phone and the location got extremely weird with me and said they couldnt help me. This is a surreal situation and is an absolute nightmare. DO NOT USE THIS BRANCH STAY AWAY AT ALL COSTS! I will never use enterprise again, as I was an enterprise + member. I have never had a problem with enterprise prior and I rent over 15 cars with them a year. This branch is extremely dangerous. GO ELSEWHERE. This whole situation is dystopian.

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Name: R*** L********** T***** U******** & F**********
Date: 2023-08-03 17:57:52
Rating: 4
Comment: Good attitudes, fast service & accommodating...What more can you ask for!The prices are reasonable. Dont hesitate to make this location a choice for your rental needs!Long-term or short-term... perhaps treat yourself to a weekend in a luxury vehicle 🌴

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Name: L** V*****
Date: 2023-08-02 03:22:24
Rating: 5
Comment: Speed ​​and kindness in your service

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Name: L*** A******
Date: 2023-08-01 21:52:32
Rating: 5
Comment: Dominique extended great knowledgeable service. She was also very efficient.

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Name: A***** C******
Date: 2023-06-12 01:12:18
Rating: 5
Comment: I always receive quality customer service from this location

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Name: B** H******** (********** b****
Date: 2023-06-06 03:51:42
Rating: 1
Comment: When I log in on the Enterprise app without my Enterprise Plus customer information I get somewhat of a decent price but when I login under my Enterprise Plus membership the price skyrocketed. Customer loyalty????

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Name: C****
Date: 2023-05-03 00:08:44
Rating: 5
Comment: Absolutely the best experience! Chrysler Pacifica was amazing & great to drive & very comfortable! Qudos across the board with extra cool points for all staff! Thank you! 😀😃

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Name: M**** W*****
Date: 2023-02-04 06:36:58
Rating: 5
Comment: Excellent service..management great

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Name: L**** K****
Date: 2023-01-10 02:01:08
Rating: 1
Comment: The century location the SUV had lots of issues, they did not have a vehicle there so I was routed to a different location and this vehicle so far run nice

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Name: I*** R******
Date: 2022-10-25 04:38:49
Rating: 4
Comment: Have used them 3 times and they have had a nice rental for me.

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Name: G**** M*******
Date: 2022-10-25 04:34:26
Rating: 2
Comment: Started reservation press on 10/20 with Natalie, followed up on 10/21 with Nick for pickup of luxury CAR on 10/24. On 10/24 I came in to pickup vehicle, non available and they continually tried to put into a Crossover vehicle. I couldnt get a straight answer from Nick, the Manager.. I spent over 2 hrs dealing with Nick had to settle for a BMW 2 Series or a Cadillac XT4.

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Name: Y****** W*******
Date: 2022-10-03 05:50:43
Rating: 4
Comment: Ive rented & purchased at Enterprise before very pleased. Good customer service. Thank you.

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Name: N***** T******
Date: 2022-09-29 14:12:29
Rating: 1
Comment: HORRIBLE!!! I HAD AN APPOINTMENT AND STILL WAITED OVER AN HOUR. WOULD NOT RECOMMEND

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Name: M****** O**********
Date: 2022-09-20 22:10:01
Rating: 4
Comment: Besides an employee not holding the door open for me as I walked in with my bicycle, my experience was great! They would get 5* otherwise. They were gonna put me in a car that was fully covered under the insurance but it was recalled so I got upgraded to a Toyota Camry for no extra charge. They also gave me a bottle water when I asked of they had water. Great customer service!

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Name: m*** g********
Date: 2022-09-13 09:52:41
Rating: 3
Comment: Ok, I went for a car that the insurance company rented for me, although it was freshly washed it smelled dirty, and I think its a 2012 model 🤣🤣🤣

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Name: j******* M****
Date: 2022-08-30 21:04:27
Rating: 5
Comment: Catlyn and Kevin have great customer service I was in and out within 10-15 min

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Name: N***** M******
Date: 2022-06-15 19:23:19
Rating: 4
Comment: Nick Quiroga was an excellent customer service

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Name: S***** J**
Date: 2022-03-24 18:01:43
Rating: 1
Comment: This place was completely uncooperative when trying to deal with an insurance paid rental. They are only open weekdays during business hours (8-5) and will not provide any sort of transfer to another location (LAX Enterprise or my home - actions that they actively promote in their coprorate advertising). In order to rent from them, my wife and I will both have to take a day off work to go and collect the car.

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Name: L* V**** W*****
Date: 2022-03-18 18:48:12
Rating: 5
Comment: 🚗💰

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Name: R*** T***
Date: 2022-03-14 04:15:30
Rating: 5
Comment: This specific Enterprise location does a phenomenal job!! From check in to returning the vehicle their process is seamless. Very happy to be working with Nick and his well trained team.

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Name: J************** D*
Date: 2022-03-01 00:53:45
Rating: 1
Comment: Had been doing business there since they opened and always got great service. Sadly that came to a crashing halt! Rented a higher end crossover. Had an odd ball incident where the vehicle rear door refused to lock (I simply pushed the button and it automatically open or closes and locks, this time trying to open it, it started to beep continuously, checked to make sure nothing was blocking the door to no avail, had to drive it back with it ajar beeping away), of course this had to happen of the day of return. Once at the rental place, after having to explain it to two different agents the manager comes out (Omar), for whatever reason he had an attitude and became belligerent, starting to accuse me of breaking the door. Since I didnt opted for their insurance they demanded I had to give them mine, which I found odd because I gave them that information when I rented the car. Either way he was totally unprofessional and rude and said that he was doing his job and making a report even though it felt he unfairly started to accuse me with zero regard. After a few weeks I get a letter saying that I was responsible for the cost of repairs which ran into the thousands and that they would submit a claim to my insurance company. When I read up on their report they stated that it was an incident of unknown origins. Basically the latch that locks the rear door sensor malfunctioned. Something about this just didnt sit well with me. Their report had the VIN of the car so something told me to look it up. Low and behold it turns out that the manufacture had a recall on this very part and they where sending out a notice to all owners to bring it in to their repair shop to replace it. I made copies contacted my insurance company as well as sending the letter to Enterprise showing them that this was an existing problem. My insurance company dismissed the claim and I have heard nothing from Enterprise since. I also did not get my deposit back, at this point Ive just chocked it up as a loss and simply will never do business with them again. So be warned, they will try to pull a fast on on you if you dont buy their insurance and they do not keep up with any recall notices on their vehicles!

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Name: D**** C** I*
Date: 2022-02-10 20:21:43
Rating: 1
Comment: This place is the worst. A friend and I went to this location after making a reservation for a convertible mustang. They said that they would have it ready for us. When we arrived later that day they didn’t have the mustang there. Why would you say you have the car after making the reservation for us to arrive and it’s not there? We ask if they could call other places for the car we reserved. The salesperson stated he doesn’t have access to the other lots. Don’t go here, they are incompetent.

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Name: J* D**** S******
Date: 2022-01-27 18:00:46
Rating: 5
Comment: I like this place nice people service and right treatment

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Name: M******* C*****
Date: 2022-01-26 18:04:12
Rating: 5
Comment: Outstanding customer service

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Name: B******* G***
Date: 2022-01-14 02:40:52
Rating: 4
Comment: No comments

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Name: A****** G
Date: 2022-01-07 11:51:48
Rating: 5
Comment: They serve you well and have good cars

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Name: D***** L**
Date: 2021-12-27 22:14:47
Rating: 4
Comment: Good service, had a mix up with reservation information, but got a upgrade

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Name: J*** d C******
Date: 2021-12-24 00:36:07
Rating: 5
Comment: They have a good service and staff to help you get your car the only downside its that if you come a little late for pick up you might have to waite untill a car of the type you rented gets available other than that a good place to get your wheels mine was a rent from AAA while mine was in the shop

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Name: J**** L****
Date: 2021-12-23 22:33:31
Rating: 4
Comment: The wait was over 2 hours only reason to downgrade one star. Probably because of the holidays Ive seen complaints on the waiting time. Other than that was attended by Christian an employee with a up beat energy that attended customers well.

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Name: C****** L*****
Date: 2021-12-06 04:05:11
Rating: 5
Comment: Excellent service they even brought me back home

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Name: M**** N*******
Date: 2021-11-16 00:45:34
Rating: 5
Comment: Were very good to me had a rental for 2 months due to my car was stolen

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Name: M* F****
Date: 2021-11-15 16:45:07
Rating: 1
Comment: Horrible

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Name: L*** C***
Date: 2021-11-12 21:22:49
Rating: 1
Comment: Waited over 1hr30 to pick-up a car and was provided with limited updates the whole time. Car was sitting in the lot clearly available, yet there was no priority to get a car assigned.

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Name: C****** L*****
Date: 2021-11-10 00:10:44
Rating: 1
Comment: Terrible service. Avoid.

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Name: J**** W********
Date: 2021-10-20 21:42:57
Rating: 5
Comment: An extremely helpful and informative team. When I arrived to LA my rental wasn’t currently available; however, Christian and the team got right on it and I was off and on-my-way in no time. I’ll be renting from them again during my next trip to LA.

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Name: e****** L******
Date: 2021-10-08 01:49:02
Rating: 5
Comment: Super friendly service Christian made a bad situation (my car getting rear ended) a bit more tolerable with his customer service. Will definitely rent from this location in the future as long as they have employees like him around!! Thanks again

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Name: L*** R*****
Date: 2021-09-22 21:41:26
Rating: 5
Comment: Very good

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Name: C***** S******
Date: 2021-09-16 07:26:03
Rating: 5
Comment: Great service and fast pace

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Name: S*** W*****
Date: 2021-08-24 04:45:12
Rating: 1
Comment: They denied me without a credit card they wouldnt except my money for a deposit from debit when I told him I was 21. I just wish he was more honest and nice.

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Name: S********** J***
Date: 2021-08-15 00:34:57
Rating: 2
Comment: Finally got good car that I could keep. They had no cars and it was an hour wait which even caused new to come back the next day😞

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Name: M* W**** D*****
Date: 2021-08-14 17:20:41
Rating: 3
Comment: Due to COVID WE HAD TO WAIT OUTSIDE FOR CURBSIDE SERVICE

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Name: M******* A****
Date: 2021-07-20 22:47:08
Rating: 1
Comment: WORST CAR RENTAL LOCATION IVE BEEN TO.After waiting 1.5 hours beyond my reservation time, I was given a vehicle that had not been cleaned or filled with fuel. After driving the car for two days, the oil change light came on, but they wouldn’t exchange the vehicle.Then, they charged the wrong credit card.I have called 5 times to remedy the card issue. Each call has been at least 30 mins on hold (up to 48 mins on hold), and EVERY time someone has picked up the line then hung up before even saying anything. Absolutely ridiculous.UPDATE: 4 weeks later, the credit card issue still has not been resolved. I finally got someone on the phone, who promised that the accounts section would call me back. That was a week ago!

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Name: j**** c*****
Date: 2021-07-19 17:23:07
Rating: 5
Comment: Great customer service!! The one downside is that the car selection is limited...

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Name: M***** M*******
Date: 2021-07-12 16:09:05
Rating: 5
Comment: Excellent service 👍 nice staff

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Name: C******* E
Date: 2021-07-07 23:42:58
Rating: 1
Comment: They dont answer theyre phones...been on hold for 20 to 45mins

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Name: T****** H******
Date: 2021-06-14 22:34:18
Rating: 5
Comment: Customer Service was GREAT

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Name: C****** C***
Date: 2021-06-13 00:13:41
Rating: 4
Comment: Great service fast in and out pace, Respect to the great employees managing great customer service

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Name: R****** J******
Date: 2021-06-08 20:55:50
Rating: 3
Comment: I waited almost 3 hours for a rental car they are the worst they didnt have any cars there were three people ahead of me when I got there and I had to wait till someone came in and dropped the car off the worst experience of my life and then my insurance company is only paying $30 a day theyre charging me five extra dollars and to boot their down payment was $150 when I was with Midway rental theyre down payment was $100 and no extra $5 a day the worst experience of my life with rental cars not satisfied at all

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Name: A****** H***** S**
Date: 2021-06-05 03:39:13
Rating: 1
Comment: I reserved a vehicle, upon my arrival they didnt have my vehicle and advised me that it would be an hour before my vehicle arrived. After an hour and so of waiting my vehicle never arrived and the staff advised me that they were unsure if they would have a vehicle available for me. I then asked for an alternate vehicle and was advised that the only vehicle they had available would cost me an extra $15.00 a day. I contacted corporate and was advised that I would be contacted by a district manager because I should not be charged for services that the branch could not provide. I accepted the offer of the additional $15.00 a day after being told a district manager has the ability to refund the difference. Till this day, I have yet to receive any call or email from any enterprise representative. I will NEVER use this branch again.

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Name: B******* G*****
Date: 2021-05-29 00:53:02
Rating: 1
Comment: Today I had the worst customer service by a rude employee named “Omar” which he called his self a manager but was rude and unprofessional towards us. Don’t know if he is having a bad day today but the way he handle our customers service was disappointing. Seems hostile like he did not want to give me and my wife service and was asking me a lot questions out of the ordinary giving us a hard time. We been renting with enterprise for quite some time and rented a car 2 weeks ago in Gardena with our info in the system. Now we delayed on our San Diego trip and where Im renting my car the employe here said that someone yesterday came in and said exactly the same thing about a employee at Enterprise in inglewood.

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Name: C***** F******
Date: 2021-05-03 23:44:45
Rating: 5
Comment: Good costumer service

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Name: J***** B******** J*****
Date: 2021-03-26 17:50:07
Rating: 5
Comment: The staff at this Enterprise provide excellent service and go above and beyond! It was a bit busy, on a Friday late morning, but we were greeted by a representative right away and advised to wait in well-spaced chairs out front, for social distancing! Be prepared to be a bit flexible on what vehicle you get, as it is a smaller location and Fridays are a busy day for cars getting returned and rented out, but all the vehicles were quite new and VERY clean. Thank you so much for making our first trip back to CA in over a year so relaxing and easy!!

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Name: C** C** L*****
Date: 2021-03-26 00:55:57
Rating: 1
Comment: Horrible service. They say one thing over the phone and don another when you arrive.

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Name: r*** p****
Date: 2021-01-26 18:57:11
Rating: 5
Comment: Satisfied with my rental and I received the best service. Will be returning :)

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Name: D**** F***** -******
Date: 2020-12-29 07:05:54
Rating: 5
Comment: Great place to rent a car

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Name: R***** R***
Date: 2020-11-21 01:29:25
Rating: 1
Comment: Worst service ever. Staff was friendly when I picked up car but they sold the car they rented me 2 days into my rental. And they kept calling insisting I hurry and bring car in and they would trade it for another. Why would any customer want to go back in for that. I had a rental and had plans they kept calling harassing me so I brought car back 2 days earlier no I dont want a trade in. I want to not be harassed because you guys sold the car Im driving. So unprofessional never will shop here again.

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Name: A** T******
Date: 2020-11-20 08:35:42
Rating: 1
Comment: Very bad service, I had a reserved car and when I arrived for the one they did not have and there was none available, I had a promise and I was urgent, and since I told them that I was going to report what happened, and they saw me very upset Purely by chance, according to the worker, at that time they had canceled one and if I wanted it they would rent it to me and because I really needed it I had to accept, even though it was not the one I had reserved.

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Name: D***** D
Date: 2020-11-10 08:47:00
Rating: 3
Comment: Adequate customer service; nothing to brag about...

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Name: S**** L*****
Date: 2020-10-26 17:25:14
Rating: 5
Comment: Issa is the complete example of excellence Enterprise rent a car is very fortunate to have her.

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Name: M****** O****
Date: 2020-10-23 01:05:38
Rating: 5
Comment: I like clean cars and they serve you well

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Name: B**** B***** (***** P***
Date: 2020-10-21 00:32:45
Rating: 5
Comment: Excellent

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Name: E* T*****
Date: 2020-10-01 23:11:49
Rating: 5
Comment: Great service

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Name: k** b*******
Date: 2020-09-06 13:08:04
Rating: 5
Comment: The best service in town.

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Name: S*** J******
Date: 2020-08-14 21:12:16
Rating: 5
Comment: Wonderful experience! The staff is friendly and efficient and the process was simple! In and out!

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Name: m* t****
Date: 2020-08-09 03:08:16
Rating: 4
Comment: Very friendly people and economical

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Name: A*** M****
Date: 2020-02-28 20:11:35
Rating: 5
Comment: They even have cars for sale

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Name: v***** v******
Date: 2020-01-02 11:00:20
Rating: 2
Comment: I dont like the fact that you cant use liquid chase cards and people have to be california residents to rent

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Name: J*** C***** C******
Date: 2019-12-27 09:10:54
Rating: 5
Comment: Overall great experience at this location. Had to rent from them because airport locations couldn’t guarantee a 3 row SUV despite my top status at National. Location employees called twice before day of pickup to ensure I was on schedule and to check if I needed anything. SUV had 5k miles on it and was clean and ready upon arrival. Will was courteous and as helpful as he could be with my luggage and my baby’s cargo, a welcomed behavior given my cross country flight with a toddler in hand. Drop off was smooth as well. The young lady who helped me - apologies for not catching her name - was friendly and efficient, very appreciated qualities given my need to return to LAX to catch a flight.I would give this place 6 stars if they could at least offer drop off at the airport, but I understand why they can’t. All told, I’d rent from them again if back in LA for personal travel.

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Name: A******* L******
Date: 2019-11-24 18:30:32
Rating: 1
Comment: This is the rental company they had me go to for the insurance claim because a big rig truck hit my car while I was at a red light. The rig drivers slimy insurance company sent me to enterprise and the only car they had available I took because I had to get to work. The car come to find out after driving a few days had roaches in it, I was so disgusted. This was the worst experience I have had with a rental car company.

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Name: P*
Date: 2019-10-24 20:18:36
Rating: 5
Comment: They were awesome! Picked me up from the auto repair facility and were so polite. Young man who was newly hired forgot his name but he was so awesome. He even picked the car up for me!

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Name: T***** T***********
Date: 2019-10-21 21:18:19
Rating: 5
Comment: Great customer service

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Name: N***** L***
Date: 2019-10-19 16:03:36
Rating: 5
Comment: Stephanie was very helpful and made it an easy process

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Name: V*** J******
Date: 2019-08-06 07:15:24
Rating: 5
Comment: I always rent from enterprise there fast service and always have the vehicle I won’t

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Name: P*** M******
Date: 2019-06-27 20:39:28
Rating: 5
Comment: Thank you Enterprise!

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Name: H**** S******
Date: 2019-06-14 05:51:14
Rating: 5
Comment: The best place, very friendly, the manager there is a great personExcellent service, all employees are very friendly

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Name: M** H
Date: 2019-05-21 18:26:46
Rating: 5
Comment: Sal at this enterprise was great. Sal got me into my car quickly, helped me with all my concerns and also gave me some advise on where to visit since I was visiting from Texas. Overall I was very satisfied with the service provided.

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Name: P***** S R
Date: 2019-05-08 20:28:34
Rating: 5
Comment: Took 30 minutes to get the car

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Name: l*** l******
Date: 2019-04-23 14:11:00
Rating: 1
Comment: Terrible service. I didnt like the treatment.

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Name: L**** C*****
Date: 2019-04-14 14:38:19
Rating: 5
Comment: Excellent service, courteous staff and knowledgeable about the product, opportunities and discounts. Very clean facility and each member spoke with respect and compassion.

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Name: i*** K*****
Date: 2019-03-06 21:07:17
Rating: 5
Comment: This is one of the better Enterprise Rent-A-Cars but once you get approved to get one just be sure you dont get a car that came from too far away because if someone drove down from Oregon believe me that car needs a tune-up before anybody tries to drive around La just to get around it probably would need a oil oil change as well so but this is one of the finer Enterprise rental cars with no Hang-Ups no problems make an appointment and we shouldnt have a problem thanks Enterprise

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Name: B***** E*
Date: 2019-02-25 04:25:28
Rating: 4
Comment: Every time I need to rent a car, I go here for the affordable prices and good service

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Name: I*** F*******
Date: 2019-02-08 05:43:40
Rating: 5
Comment: They are professionals and very nice

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Name: F****** M*
Date: 2019-01-28 10:21:37
Rating: 5
Comment: Amazing service! Quick and reliable. Rents also stupidly cheap for what you get. 5/5.

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Name: J*** D******
Date: 2019-01-27 23:56:33
Rating: 1
Comment: Background: An incident involving my personal vehicle occurred; therefore, insurance company sends me to Enterprise for a rental because Enterprise bills insurance company directly.1.December 10, 2018 Monday: I go to Enterprise, lot has 2 rental vehicles to choose from, neither of which are ready to be rented. Inquired about vehicle from another location, Yesenia (Branch Rental Manager) said she would contact me and let me know.2.December 10, 2018 Monday: Yesenia does not contact me; I return hours later, she acknowledges that she forgot to contact me. A vehicle is ready.3.December 10, 2018 Monday 11:34 a.m. – Date & Time Out. Odometer – 28,891.4.December 12, 2018 Wednesday 6:56 a.m. Odometer – 28,917. Engine light comes on, Low tire pressure light on. Tire pressures levels – 43, 42, 43, 25. Call off from work…5.December 12, 2018 Wednesday 7:58 a.m. – I contact Enterprise, speak with Daniel, and inform him about situation. Daniel advises me to drive vehicle (with engine light on and low tire pressure) back to Enterprise. Daniel states, “Yeah um…yeah…it should be fine.”6.December 12, 2018 Wednesday – I ask Daniel, “Do you guys plan on accommodating me for the inconvenience?” He states, “Uh…yes, we can…we will see what we can do when you get down here.” I inform Daniel to let me know what can be done prior to my arrival, Daniel states that he will give me a call back.7.December 12, 2018 Wednesday 8:27 a.m. – I contact Enterprise. Daniel starts conversation, “I see you picked up the car on Monday, correct? And there was nothing wrong with the car when you picked it up…” See Yelp review for more quotes from Daniel8.December 12, 2018 Wednesday 8:33 a.m. – Joseph (Manager) comes to phone and takes over for Daniel. Joseph starts conversation, “Can you explain what’s going on; he just passed the phone to me and said he needs my help…” I inform Joseph about the situation. See below for quotes from Joseph.a.“We cannot pick up the car because there is literally only two people here today.”b.“…if you were in this situation, you are here at a branch, you only have two people, and need both of the people here to run the branch, how would you be able to leave the branch and go drive two cars?”c.“I need you to bring in the car, the car is not going to blow up or anything like that.”d.“If you have AAA or something like that…you can tow it over here.”e.“I wouldn’t be able to drive over there today because I only have two people here…tomorrow, we will have three people.”f.“It is not a liability, it is nothing crazy, engine check lights do come on.”g.“I am just going to ask that you call tomorrow….”9.December 12, 2018 Wednesday 8:43 a.m. – Conversation with Joseph concludes, Joseph’s solutions:a.Drive the car to Pep Boys or Firestoneb.Drive the car to Enterprisec.Use AAA to tow the car to Enterprised.Explain to him how he should do his job10.December 12, 2018 Wednesday 10:22 a.m. – Voice message from Joseph, “…I have some extra help in; I will be able to drop off a vehicle….”11.December 12, 2018 Wednesday 2:03 p.m. – I go to Enterprise and personally hand Joseph the keys to the vehicle. Joseph states, “I can’t go get it [the car]…I can’t go get the car.”12.December 12, 2018 Wednesday 2:10 p.m. – Voice message from Jon (Manager) stating that they can drop off replacement car.13.December 29, 2018 Saturday 10:27 a.m. – I receive “Summary of Charges” from Enterprise, charged my credit card for 3 days (Damage Waiver)TLDR: DO NOT RENT FROM ENTERPRISE - Engine light and low tire pressure light comes on less than 48 hours after renting vehicle and less than 30 miles of travel. Enterprises solution - (me) drive their vehicle to Pep Boys, Firestone, or use my AAA to tow it. Conclusion, my credit card is billed afterwards.

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Name: H**** A*******
Date: 2019-01-26 01:06:50
Rating: 5
Comment: Great service!