Enterprise Rent-A-Car

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Name: A***** Q*******
Date: 2024-03-10 23:27:09
Rating: 1
Comment: Worst manager try to charge me 15$ for gas when it wasnt even more then $5. Then wanted me to pay a deductible for a scratch the was already there.

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Name: M**** T***
Date: 2024-02-06 18:56:00
Rating: 5
Comment: It was easy, they pick you up from your house if your 10 miles radius. 24 hour drop off access.Sean was nice lol he had a good attitude and cracked a couple of jokes with me. I needed that for the day for all of the personal stuff i was going through!! i love people like that never know what you can do to people just by having a great attitude

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Name: V******* C***
Date: 2023-12-27 19:23:36
Rating: 1
Comment: Worst experience with branch manager Evan. We arrived with a reservation and we were informed that they overbooked and do not have any cars available. The next car available will be ready in 3 hours if we are lucky is what he said. He had given a car to a customer in front of us with no reservation. As a Branch Manager I feel that you should be respectful to your customers and to your employees. He was training and that is great teach your employees hands on, but don’t yell at her because you are frustrated due to the lack of inventory. This was such a bad experience very unprofessional. I wouldn’t recommend renting from this location.

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Name: S**** R******
Date: 2023-12-13 17:55:46
Rating: 5
Comment: Went into the Enterprise office on Holt Avenue in Ontario and was assisted by Jonathan Morris. I couldn’t have asked for a better employee. He was so friendly and helpful that it made for a very great start to my day

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Name: A****** C*
Date: 2023-11-19 16:18:30
Rating: 5
Comment: Wonderful 👌👍

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Name: P***** S*****
Date: 2023-11-18 15:28:03
Rating: 5
Comment: One of the best rental car experiences Ive ever had. Mr. Evan handle everything professionally and quickly for rental pickup. Ill be renting here when I land in Ontario again. Drop off at the airport was quick and smooth. Huge thanks.

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Name: M***** O******
Date: 2023-11-03 19:12:34
Rating: 5
Comment: Thanks Jonathan For Helping Our Rental Experience A GRRREAT ONE!!!Especially, Since My Accident, Was So Trying..

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Name: A K
Date: 2023-09-23 18:36:22
Rating: 5
Comment: The entire crew at this location was pleasant and helpful. The manager Duckki went above and beyond to ensure that I had was satisfied. My experience was excellent and it is a shining example of the managers leadership.

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Name: A****** y****
Date: 2023-09-12 17:54:52
Rating: 5
Comment: Its a great feeling to have the whole staff help you with checking in. I been renting cars from enterprise for years, and I can say that this was the best one by far. To Duckki, Taj, Wendy, and JJ, I appreciate you guys.

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Name: S**** O*****
Date: 2023-08-07 22:59:15
Rating: 5
Comment: It’s all good

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Name: S**** S*
Date: 2023-08-04 17:54:03
Rating: 5
Comment: They rented to us last minute as always. My wife and I use enterprise only. We’ve tried Fox rental once and it was a horrible experience thru the door. Enterprise is always quick and efficient. Olivia (I really hope I remembered correctly her name) was awesome. We will stay forever customers for all our car rental needs. I’m the past 5 years we’ve used enterprise at least a dozen or more times.. My father would only use enterprise when I was a kid when we’d go on our Vegas summer vacations. I will show my kids (when licensed) where to go to rent a car in the future. That’s how much I appreciate enterprise

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Name: R**** D***
Date: 2023-07-28 12:52:07
Rating: 3
Comment: To the consumer make sure u bring a major credit card with the driver/renter name on it that has a chip no chip no rental just fyi

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Name: S**** A****
Date: 2023-07-24 15:39:52
Rating: 5
Comment: Oliva gave great customer service. This location always has great customer service. Car not so good but she did everything possible to make it right.

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Name: J*** H********
Date: 2023-07-24 00:21:40
Rating: 5
Comment: Everything was perfect ⭐⭐⭐⭐

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Name: P**** C******
Date: 2023-07-12 18:33:52
Rating: 1
Comment: Olivia and ducky were very rude and did not have great customer service

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Name: T***** P******
Date: 2023-06-30 23:16:58
Rating: 1
Comment: Horrible experience today with branch manager Dougie we have been a customer since February with all payments being made until this past Wednesday we received a call from this individual requesting for payment we have several issues with past payments with them, charging the wrong card not my card with my attorneys card we was told if we didn’t return car they was going to break contact and report stolen I ask if they can give us til today which is Friday the 30th me this manager got into disagreement to the point I said F boom when my attorney called to make a payment today he said I called him racial slurs so he didn’t want to take the payment lies false allegations against which all calls are recorded contacted Corporate I want them to pull calls please this is totally wrong to falsely accuse defamation of character

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Name: I****** S*****
Date: 2023-06-24 15:56:38
Rating: 5
Comment: Fast & Convenient

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Name: d***** g****
Date: 2023-06-16 11:45:58
Rating: 4
Comment: Friendly folks and fast service. Very nice care, well maintained and clean

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Name: M***** E
Date: 2023-06-15 03:06:43
Rating: 5
Comment: Ali was EXTREMELY HELPFUL from the moment we met not to mention OB who was superb at drop off at the Ontario California office. Ali was very nice and had great customer service was extremely detail of everything enterprise had to offer and more with that being said this is officially my home enterprise that I will be back to rent from in the near future and will definitely recommend… 5 stars for Ali, OB, and Ducky. My home enterprise team 💙.S. Eteaki

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Name: L*** V******
Date: 2023-06-02 12:52:20
Rating: 5
Comment: Great people, excelente customer service..

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Name: M****** M******
Date: 2023-05-17 16:32:00
Rating: 5
Comment: Good service

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Name: J****** A
Date: 2023-05-11 19:25:43
Rating: 5
Comment: The folks in Port Orchard, Wa 98367, were wonderful, helpful, and very professional.They rented me a Crystler SUV that got almost 500 miles per 20 gal tank. It was a wonderful feeling when you considered the price of gasoline.Check-in was very fast and easy. It took less than 10 minutes.When I arrived at my final destination in Ontario, Ca; turn in was even faster, under 2 minutes.I highly recommend using Enterprise Car Rental as my go to company. You wont be sorry that you did.

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Name: s**** a******
Date: 2023-05-04 00:08:31
Rating: 1
Comment: The worst customer service ever the receptioniste is so rude and unhelpful i would never rent from them again.

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Name: J**** O*****
Date: 2023-05-02 12:27:00
Rating: 4
Comment: Not one my favorite spot to deliver to. Customer always come first. I strongly agree. Agents, Managers, they surely stick to their job description dont they. I patiently stand in line, like a customer does.I understand that us delivery drivers are the lowest in our company positional roles. But, please try to give us a little recognition & appreciation for trying to keep the wheels turning.

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Name: S******** R***** P**********
Date: 2023-04-29 03:32:48
Rating: 5
Comment: My friend rented a car for us for a day trip to Joshua Tree. Ali helped us and she delivered professional and exemplary service! She made the process easy and we had no problems with the car. It is customer service likes this that makes for faithful clients and Ali provided it with a smile that made our day! Give that girl a promotion!

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Name: B**** J*** L*******
Date: 2023-04-03 19:49:28
Rating: 1
Comment: Bad customer services and they lying

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Name: N***** P*****
Date: 2023-03-31 15:05:36
Rating: 5
Comment: I called your location at 1344 E Holt Blvd, Ontario, CA 91761 the morning of Monday 3/27/23, to confirm my 15 passenger van reservation I had reserved from Monday 3/27/23 thru Wednesday 3/29/23 to be able to use carrying family members to my dads funeral services. Your employee Olivia, answered the phone very professionally and took care of me as if I was her only customer, by letting me know that she was going to call the current customer that was due to return the van that same day, was going to return it and not extend his rental, and she said she would let me know the outcome as soon as she speaks with that customer. A few minutes later, Olivia called me back and said my van would be available as planned. When I arrived on Monday 3/27/23 to pick up the van, she checked me in and walked me to the van waiting for me to take, and she said that the actual van I was supposed to rent, came back with body damage and could not rent it out, so she called your nearest location in East Ontario, CA and luckily they had one available and said they went there to pick it up and bring to this location just for us. Wow, that was sure an act of going above and beyond for me the customer and I and my family surely appreciate Olivia and your team there for taking care of us that way. Olivia was super friendly and ensured that I was satisfied with the van before I took it off the lot. Thank you Olivia for taking care of me the way you did, and I will surely be coming back to you if I need a van in the future.

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Name: r**** f********
Date: 2023-03-27 16:40:22
Rating: 5
Comment: I had a lovely and professional service. Thanks.

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Name: J**** M*****
Date: 2023-03-11 00:53:37
Rating: 5
Comment: Had a very easy experience when renting my car here. Alexa kept the process very simple & made sure I was taken care of. Thanks to the manager duckki who followed up with me while I had the rental car & even after I returned it, to make sure I was satisfied.

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Name: T** V***
Date: 2023-03-06 17:23:40
Rating: 5
Comment: Enterprise on Holt has been my go to car rental place. The customer service is outstanding and delivered with a caring smile. Keep up the great work Duckie and Astrid;)

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Name: L**
Date: 2023-03-02 18:00:49
Rating: 5
Comment: Professional StaffDUCKKI, TAJ are my go-to Enterprise reps. helpful, courteous and understanding always outstanding customer service with them.zero issues when booking rentals at this location returning customer as always.

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Name: V****** F*******
Date: 2023-02-23 14:48:23
Rating: 3
Comment: I was okay with the car and service, until I extended the car for a few more days and I received a final sale on my credit card while I still had the car. In all my life of renting a car from Enterprise, I have never have a close final bill while I still had the car. Which means, I had no availability on my credit card to extend the car any further. I was so angry and upset because I was told two different things. Totally, not the best service because Olivia, the manager had told me that the authorization falls off after 30 days, however, I was charged the $3079 and a 409 authorization on the same day. I was so confused, then another manager told me when your bill gets over $2000 they have to close it out all while you are still driving the car. I was charged for days I hadnt even used. I dont think that was right. So I turned the car back in before I was through using the car.

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Name: i****** n**
Date: 2023-01-27 22:27:50
Rating: 5
Comment: This place took care of me.I wont lie it was rocky at the start because they didnt think theyd have the vehicle I had reserved and notified me of that a couple days before road trip.They ended up getting the vehicle and getting me on my way.Thanks to everyone there and the manager Duckki for taking care of me.Everything seems pretty honest at this location and Id recommend it.

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Name: L***** H*****
Date: 2022-12-22 15:22:01
Rating: 5
Comment: Great customer service. Ducky the Branch Manager went above and beyond to help make my 32nd Wedding Anniversary, amazing.

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Name: Y******* M******
Date: 2022-12-21 18:16:00
Rating: 5
Comment: I was helped by Duckie, he did a great job at explaining everything on the contract. Would definitely come back and rent with them.

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Name: D*** M******
Date: 2022-11-12 03:20:23
Rating: 5
Comment: Great place to rent from good selection of vehicles. Staff was very helpful and knowledgeable.

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Name: M****** B******
Date: 2022-09-28 11:46:36
Rating: 2
Comment: Needed to rent a car for few hours and all the places at the airport were sold out. Went here and the plan was to return it to the airport. However, there was damage to the front end that Iade sure the agent noted or so he said he would. When I got to the airport to return it they said there was no record of it in the notes. We called the place and were eventually able to get them to confirm it was damaged when I picked it up. Jessica at the airport was very helpful, but then while on the shuttle with my daughter who is 3 years old the branch manager calls me and hangs up on me in the middle of the conversation. Very unprofessional and I will stay away from this location in the future and probably Enterprise as a whole!Update: Followed the directions in the response from Enterprise and have yet to speak to anyone in management. Their customer service is garbage and I will never rent from them again!

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Name: A***** M***
Date: 2022-09-28 02:39:40
Rating: 1
Comment: BEWARE!! This place ripped me off for $750. Manager ducky refused to fix it. Said he would refund 20% of the $750. First off they didn’t even answer my calls for over a month apparently there was no manager on site for that long. I finally got a phone call in return and I had told them they over charged me!! He refused to fix their mistake he asked if I can prove it he will refund me. I was charged $30 a day for over 3 weeks, same day I went to pick my rental up I told them to remove the $30 daily waiver fee because who the heck will agree to pay something like that? They never removed it. Either way I WIN. He refused to help me and refund the $750, I refused his 20% refund of $750. Not only did I provide the proof to my bank to contest this $750 fee, they approved it and gave me my refund. Enterprise lost a customer. I spent $1900 on a 3 week rental I was willing to pay it but not the additional $750. Sorry I won’t get played. Thank you ducky though for the terrible service.

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Name: D*** V******
Date: 2022-08-30 15:55:33
Rating: 5
Comment: Keith was super friendly and helpful and the process was seamless.

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Name: C A
Date: 2022-08-24 22:46:43
Rating: 5
Comment: Christine P. was a true professional and provided outstanding customer service. Enterprise is lucky to have her.Christine and the rest of the staff were a pleasure to interact with, I will be returning to this location next time I need to rent a vehicle.Cesar

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Name: P**** P******
Date: 2022-06-27 14:47:37
Rating: 5
Comment: I really do like this place. they do help you a lot and very nice people. My mom always rents her cars here. thank you guys very much we appreciate all your help. ⭐⭐⭐⭐⭐

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Name: T S*****
Date: 2022-06-24 18:38:32
Rating: 5
Comment: Jose here at this Ontario ca enterprise location has the best customer service thank you for always welcoming us very satisfied loyal customer

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Name: D**** C*****
Date: 2022-06-18 20:20:37
Rating: 5
Comment: They work really hard to make thing good for you.

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Name: P**** G****
Date: 2022-06-14 15:11:30
Rating: 5
Comment: Everything about our experience was great. We were checked in quickly and told all we needed to use the van. When I brought the van back Jose Roman was so kind and had me checked out in no time. He even remembered the next day when I called back to see if they had found my missing jacket.Very positive experience.

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Name: D**** H***
Date: 2022-06-10 23:18:26
Rating: 5
Comment: Cedric was very helpful he figured out a way to satisfy me and for that he gets the upmost respect

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Name: l*** m******
Date: 2022-03-16 22:29:05
Rating: 5
Comment: David/Daniel went above and beyond to fulfill my reservation!Thank you

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Name: P*** P*******
Date: 2022-03-03 04:35:37
Rating: 5
Comment: Came through in the clutch when I really needed them. Came super close to missing my flight and because they helped me out with a quick return, and one of their employees giving me a ride to the airport on his way home. Very thankful for the staff. Wish I left a tip. However I travel frequently to Ontario to see my daughter. I will be renting from here again!Paul.

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Name: M A
Date: 2022-02-22 14:53:44
Rating: 1
Comment: I have yet to be treated as poorly by customer service as I have at this location. I booked a vehicle with Enterprise and upon arrival I was told my vehicle was unavailable. Corey, a manager in training had me wait over half an hour in the cold to have someone tell me there is nothing they could do for me. I lost time, money and most importantly, was unavailable to attend a loved ones funeral due to the incompetence of the employees. Although I was extremely cooperative, professional, and at the least kind, the employees went above and beyond to make sure I did not receive any kind of service. I hope this review helps someone in the future when choosing where to take there business

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Name: N*** W******
Date: 2022-02-07 08:23:40
Rating: 5
Comment: Easy and awesome service

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Name: d******
Date: 2022-01-25 00:17:12
Rating: 5
Comment: Vehicles are well ventilated, sanitized clean & well maintained. Employees will greet you as you pull up & take your information. Very courteous with customers.

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Name: k*********** '
Date: 2022-01-14 06:02:03
Rating: 5
Comment: Love the service and was able to chose my vehicle. Made my vacation. Thanks bro!!!! Red small SUV

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Name: M***** W****
Date: 2022-01-12 22:44:39
Rating: 3
Comment: Passed.on the first car offered because of the condition of the interior. Sales person was exceptional. Showed concern for our time as we waited for a second car.

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Name: D***** P******
Date: 2022-01-07 02:40:29
Rating: 5
Comment: Very easy-to-use, in and out very fast

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Name: K**** J******
Date: 2021-12-16 12:10:02
Rating: 5
Comment: Good location. They have an after hours drop box.

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Name: E* T***
Date: 2021-12-15 04:26:17
Rating: 3
Comment: No suv were available to rent. However, the staff there were very helpful.

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Name: A**** M*****
Date: 2021-12-07 14:44:42
Rating: 3
Comment: Rented a car with a service issue, they gave us another with a service issue. The second vehicle was an upgrade.

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Name: M*** S******
Date: 2021-11-03 04:07:05
Rating: 1
Comment: Was not happy with the service got there from a long drive from LA North Hollywood to rent a car I live in upland ask them to use the restroom they told me now it was off limits to the public customer service was not that great 20 minutes later different employee told me I could use the restroom I was not very happy with the customer service took forever to get a car

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Name: W D****
Date: 2021-10-28 02:00:35
Rating: 5
Comment: Great customer service from David

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Name: G L***
Date: 2021-10-23 20:30:11
Rating: 5
Comment: Great customer service Jaime and David great customer service, problem solvers, made it so easy and we’ll explained about the rental process keep up the great work guys thank you soo much for everything.

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Name: J***** G******* D***
Date: 2021-10-10 17:24:24
Rating: 1
Comment: I have called about 10 times today.They picked up the first time, had me on hold, then hung up on me.This is incredibly unprofessional.

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Name: B** K**** (********* E*********
Date: 2021-09-15 13:02:55
Rating: 4
Comment: Overall the experience and price was good. Had issues with hours and days the Highland Rancho Cucamonga lice was open. Was listed as open on Sundays an is not, was told it was open until 6:00 pm and is not. Information shared needs to distinguish between the two Rancho Cucamonga stores.Good car, price and treatment.

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Name: M****** L***
Date: 2021-08-23 06:56:27
Rating: 1
Comment: Horrible Experience with Enterprise! The return process was not friendly at all!!! We are instructed to return the family rented vehicle by 11:30 pm and we made sure to give it back by 9:00 pm. The moment we entered the lot there was this big intercom with an aggressive tone male pre-recorded voice that told us that we were trespassing! Treating the customer like criminals while returning the vehicle is no way to earn our business! For any future customers, take your hard earn money elsewhere! They also did not have the car that was promised and gave us something completely different. Overall experience with Enterprise Rent-A-Car is not acceptable!

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Name: A*** B*****
Date: 2021-08-01 18:42:16
Rating: 1
Comment: I have a reservation at this location and they will not answer the phone. I want to confirm the vehicle and time. I go through the prints and it just says, goodbye.

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Name: S***** T*******
Date: 2021-07-31 20:30:16
Rating: 5
Comment: If you made arrangements ahead of time its fast.👍🌝

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Name: M**** M
Date: 2021-06-29 16:21:06
Rating: 5
Comment: Omar! You made everything right for us! You are the epitome of customer service, highly recommend this location because of you. Thank you!

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Name: V**** V**
Date: 2021-06-22 19:51:10
Rating: 1
Comment: Booked a car, came to them and they told me that there were no cars. although there were many cars in the parking lot.II’ll never come back to this location.

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Name: E***** B******
Date: 2021-06-10 18:44:14
Rating: 5
Comment: I always have a good experience with enterprise. Always get what I need at a good rate!

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Name: I**** S*****
Date: 2021-05-17 16:18:56
Rating: 1
Comment: The car I just rented was the Worst car I have Ever rented from them

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Name: S*** S***
Date: 2021-05-15 18:29:40
Rating: 1
Comment: I havent even picked my car up yet and already having issues. My booking process has been smooth up until this point. I am trying to get through on the phone with someone so that I can relay some additional information about my reservation, and whoever is supposed to be answering the phones at this location is either intentionally clicking my phone call off, or there is an error with their automated system.Mildly frustrating when people are not answering the phones.The least you could do is answer and put me on a brief hold, not just continuously hang up on me.

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Name: E*** F*****
Date: 2021-04-20 23:06:31
Rating: 5
Comment: Rent a car fast

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Name: B****** S********
Date: 2021-04-17 14:22:43
Rating: 5
Comment: Exemplary customer service from all who work there. Thank you for rescuing my grandbabys Lammy that she sleeps with every night that we left in the car we returned!

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Name: M***** D
Date: 2021-03-30 15:43:48
Rating: 1
Comment: I think this place needs better management. I had a car reservation and when I showed up to pick up my car they said they only had a large minivan. I’ll never come back to this location unless they bring in new management or train them better.

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Name: N**** C*****
Date: 2021-03-27 21:41:42
Rating: 5
Comment: Very good customer service!

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Name: A***** �****** E*****
Date: 2021-03-16 03:35:32
Rating: 5
Comment: Great team on Holt Blvd in Ontario. They are the best!!!

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Name: L*** H****
Date: 2021-03-06 09:06:02
Rating: 1
Comment: Very awful customer service as well as unprofessional crew.

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Name: J*** Q*******
Date: 2021-03-03 15:52:20
Rating: 5
Comment: My car was in an accident. We were having issues with their insurance company giving us the run around. Meanwhile in out of transportation. I went to enterprise spoke with them. They were very understanding and knew exactly how to deal my situation. The two gentlemen who helped me were named Omar. Both of them made things easier than I expected which made me feel better. Nothing to worry about. However the insurance company is a different story. I highly recommend enterprise. Thank you to both Omars who help us.

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Name: K****** G********
Date: 2021-03-01 19:46:28
Rating: 5
Comment: Awsome customer service they really do value the customers.

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Name: I****** R********
Date: 2021-02-25 18:09:17
Rating: 5
Comment: Manager is the man, customer service was awesome, efficient, & courteous. Better than other rental agencies in the area. If you’re military skip the airport rentals just uber here instead.

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Name: I** A*****
Date: 2021-02-24 14:27:51
Rating: 5
Comment: Always courteous and as fluid as can be. The staff is great!

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Name: K***** F B*****
Date: 2021-02-19 18:23:10
Rating: 5
Comment: Seamless service, super clean sanitized vehicle and they go over and beyond for their customers.

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Name: R**** V**
Date: 2021-02-13 02:41:08
Rating: 1
Comment: This place has terrible customer service. I called and spoke to Omar and confirmed a pick-up. When I arrived, he said that they had rented all the vehicles. He offered to upgrade us but after consulting with his Assistant manager Evelyn, he changed his mind and insisted that he couldn’t give us the vehicle because it was reserved. I explained that my vehicle was reserved and they gave it away. Needless to say, they sent us away without a vehicle. We called corporate and they hung up on us. All in all this place is not recommendable.

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Name: D**** E******
Date: 2021-02-11 00:46:05
Rating: 5
Comment: Good 👍

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Name: A***** P*****
Date: 2021-02-08 17:02:47
Rating: 5
Comment: Very good and timely. Very professional and friendly.

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Name: P****** J******
Date: 2021-02-06 18:36:43
Rating: 1
Comment: I’ve been renting from enterprise for over 5 years with my job. I just moved to this area and started using this location since it’s the closest to my house and they are just terrible. Every time I’ve been to this location (3 times now) they are so unorganized and NEVER have the vehicle I’ve reserved in advance especially if it’s anything bigger then a midsize SUV. Don’t use this location if you want to keep your sanity.

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Name: o*** c********
Date: 2021-01-19 20:50:39
Rating: 5
Comment: This location has a great customer service, always (well 95% of the time) car availability.

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Name: M****** M******
Date: 2021-01-16 15:19:35
Rating: 3
Comment: Overall my experience was good until I returned car got home realized I left my Pricey sunglasses in the car I called immediately and was told nothing was left in car which I definitely know was a lie sadly my mistake but some untrustworthy workers there.

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Name: Z*** W*******
Date: 2021-01-08 01:47:40
Rating: 5
Comment: This review is specifically for Ronnie at this Enterprise location. He was incredibly helpful, and went out of his way to make sure I was a satisfied customer with Enterprise. Things werent going my way when I arrived after getting off my flight, but he did everything he could to make it right for me. Thanks so much Ronnie.

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Name: D**** G*****
Date: 2020-12-16 16:23:21
Rating: 5
Comment: Friendly, fast and without a hiccup

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Name: R****** P*******
Date: 2020-12-07 02:45:24
Rating: 3
Comment: Asked for 4wd, given 2wd, ask for a premium suv and given tahoe thats barely enough for 8 people. No upgrades were given, no discount neither. And 2 gallons of gas was charged extra, seems like they re eager not to have repeat customer. Id go to other branch or brand next time fo sho.

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Name: L**** S****
Date: 2020-11-20 19:31:01
Rating: 5
Comment: Affordable rental price - convenient same day availability. Manager David went above and beyond on making sure my car rental needs were to complete satisfaction. Cars available were all clean and sanitize.

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Name: T**** C*******
Date: 2020-11-13 17:34:22
Rating: 5
Comment: Fast, efficient, and friendly

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Name: T***** T****
Date: 2020-10-31 07:07:21
Rating: 5
Comment: 2nd time to the Upland location. Again it was a wonderful experience. Trey was there to help me and greeted me with a smile and his awesome personality. Pablo was energetic too. Had a great car for me and they made me feel like a million bucks. Thanks guys again.

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Name: T****** S********
Date: 2020-10-19 19:39:32
Rating: 1
Comment: Just called this location and asked them if they have a LARGE SUV available, the person helping me said yes we have it available come pick it up anytime, when i told them I wanted to exchange it with my current sedan he quickly changed and said oh sorry these SUV are already reserved. Its crazy what they would do for new business! But to helps customers they disappear, very disappointed.

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Name: M***** n*****
Date: 2020-10-17 20:24:49
Rating: 1
Comment: No point in a reserve

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Name: M* B*****
Date: 2020-10-12 14:25:34
Rating: 3
Comment: This place is always clean, staff very polite. Staff, however, prematurely charged my credit card before I had even returned the rental. Reached out to the Mgr., did not return my call. Not a deal breaker, shall continue to use this place, however, requested my card deleted from its system.

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Name: m** M*** 2** A**** C***
Date: 2020-10-08 15:10:23
Rating: 1
Comment: They give u a price and change it . Went from $76 to 321

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Name: A**** M*******
Date: 2020-10-02 23:42:15
Rating: 5
Comment: New ways of renting cars because of Covid but still a fairly easy process. Pick up was streamlined but drop off was even easier!! Will definitely will rent from them again and soon!!

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Name: M******* B****
Date: 2020-09-22 22:52:45
Rating: 1
Comment: They are not honest here even though that is supposed to be one of their values. We reserved a rental car online through a 3rd party and bought insurance through them as well. Upon arrival the employee said it wouldnt cover the car and that their coverage was what we would need. We showed them the coverage paperwork and explained what other insurances we have and they kept ignoring it saying it doesnt cover the car and we would have to buy theirs if we wanted coverage. We added it and I called the other company to ask why their coverage didnt work at Enterprise but they said it does. They suggested canceling the Enterprise insurance since it was 3 times as expensive!I called Enterprise, and it was very hard to get a hold of them. There are long waits and they hang up on you if youre waiting for representative too long.Finally I got through and explained the insurance we have. This employee said it does cover their cars. I asked why I would need their insurance then and why they didnt accept it before. He just repeating that it was optional and they offer it to everyone. I asked if they could refund the insurance and he said yes if we bring the car back in for inspection. We did but they would only refund part of it which is not what they told me on the phone.I did not feel like they care about their customers nor did they want to make it right. They dont seem to care about being dishonest if it will make them more money. This was our first experience with Enterprise, and unless they can make it right, we will never use them again. Weve had no issues with multiple other car rental companies.------Update: sent an email to Enterprise customer care a week ago and was directed to the regional manager. Still waiting to hear from them. 2/29/2020-----Update: months later Ive sent multiple emails and was told someone would get back to me. They never did. Sent more emails asking the issue to be escalated which after a few more attempts it finally was. Finally received a phone call and the person said theyd refund the one day of insurance I paid for because I wasnt aware of the policy that they wont refund it if it is past the first day. No mention of the LIES the employee told me about the insurance I previously purchased not working. They played it off as the employees was just telling me about the insurance I had the option to buy. Very dishonest company that takes forever to get back to you and doesnt care about wasting your time.

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Name: s*** o***
Date: 2020-09-21 16:43:08
Rating: 5
Comment: Quick and easy to get in and out of, staff Is great usually, jus hate waiting on car returns to grab mines and go

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Name: B** H*****
Date: 2020-09-13 13:21:48
Rating: 5
Comment: Excellent service. They were very accommodating.

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Name: L********** b**** 2***
Date: 2020-09-03 20:42:18
Rating: 1
Comment: Our experience was awful, we rented a 19 chevy malibu that broke down due to a recall they forgot to get done on vehicle,besides that our arrival in the morning to pick up car,it wasnt ready and we were waiting for 30 minutes,the female associate was rude and unproffessional,she didnt even advise us when car was ready,she just kept talking with another employee without aknoledging the car was done....ive rented for yrs from entreprise...not looking forward to renting here again

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Name: B****** v M*** H****** (*****************
Date: 2020-09-03 20:22:35
Rating: 1
Comment: Got a car with expired tags

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Name: E M
Date: 2020-08-22 03:02:15
Rating: 1
Comment: I scheduled to pick up a suv at this location at 9am, when I got there they told me it wouldn’t be ready for another hour due to increased sanitization in their vehicles. I patiently waited until 10:30, when they pulled up the car it had bugs on the front bumper and headlights and dirt that wasn’t cleaned off properly. I didn’t mind too much the outside because they at least “washed it down.”As I drove off the lot to the gas station, I noticed the inside windows weren’t cleaned for the second and third row. The glass had smudges and fingerprints. Overall I was disappointed with Enterprise. I book through them several times a year, but after having a bad experience I will reconsider going to this location. Giving a dirty car to a customer is not professional, but also unsanitary with everything going on right now.Tried contacting management before posting this, but no response.

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Name: R**** D******
Date: 2020-08-17 18:05:28
Rating: 5
Comment: This is my go to rental car place.. I love their service and the cars they have for use are new. I recently used the 2020 Toyota RAV4 and that car is amazing. I’m now considering downsizing from my Acura MDX to the rav4. Before it was always you need a credit card to rent and now they added the debit card option with the regular deposit. I highly recommend enterprise. It’s best to book ahead because their cars are always in high demand.

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Name: Y***** A******
Date: 2020-08-06 19:53:38
Rating: 1
Comment: This is probably the worst customer service experience Ive had renting a car in my entire life. I did not expect to be told that my vehicle wasnt available after reserving it online but thats understandable things happen thats not the issue so when I show up to the other Enterprise location in my neighborhood I did not expect to have to wait an hour to be picked up after being told 30 minutes I didnt expect to not receive a phone call from that agent I did not expect for them not to have the common sense to call the other location where I left my information two days prior to rent a car from that location. Side note as part of the requirement for renting a vehicle a utility bill must be provided which at the time I did not have on my person but it was on file at the other location. the fact that in college graduate working at the counter didnt have common sense enough to do that or have enough compassion empathy or intelligence to understand that their customer service was already suffering from the earlier full power regarding the booking is beyond me. just because I didnt have a credit card doesnt give the agent the right to have a attitude towards me Ive rented from this company before and giving them thousands of dollars so I expect to be treated with respect as opposed to some arrogant customer service agent who seemingly turn her nose up at the fact that I was using a utility bill to meet that requirement. Enterprise execs please keep in mind that The New normal does not mean that you treat customers this way. I have never written a review before in my entire life but the service was so bad I felt obligated to do so as a warning to the general public I hope this message reaches the right eyes and resonates with the right minds thanks for the previous 25 or 30 years of great service Enterprise but I guess were done.

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Name: K**** B*****
Date: 2020-08-01 14:15:35
Rating: 5
Comment: I’ve been happy with the entire car rental experience every time I’ve rented from Enterprise, and at this location, especially. Even during this trying time, they are exemplary in service and friendliness. (And when I wanted to upgrade at the last minute, they had 2 for me to choose from.)Hats off to Kimberlee & everyone at Enterprise.

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Name: H*******
Date: 2020-07-29 15:39:07
Rating: 4
Comment: Ronnie, was great and attentive to our needs. He assisted us and got us on our way. We usually go to Dollar Rental, but glad we used Enterprise. The only down fall is that they are thin in employees which makes it challenging when its busy. And the Ontario branch on Holt is always busy. Overall, I we were blessed by the service.

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Name: B*** O****
Date: 2020-07-28 03:50:06
Rating: 5
Comment: I loved the service, for its good car and good price, I hope to use your services soon, 👍.....

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Name: L**** O*****
Date: 2020-07-21 19:30:56
Rating: 5
Comment: I booked my car in San Dimas and due to the covid it was closed but I wasnt aware of this till I got to their front door, so just wished it was mentioned to me before on my email just like they confirm my rental. this has nothing to do with the customer service that was given to me at the Ontario store. They were all very friendly and patient, Although it took awhile for me to receive my rental due to high demand and less employees cause of covid cut backs. totally understandible. also they were cleaning my rental as i checked in. The manager helped me out and made sure all covid restrictions were made. Kimberly gave me my rental and she also received it. will defiantly go back to this store for my future rentals.

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Name: R******* F*****
Date: 2020-07-18 21:08:45
Rating: 1
Comment: After waiting hours at another location to find out they closed 30 mins before by appointment.I come here wait hours after was instructed by customer service that they cant accommodate me.

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Name: F******* D*******
Date: 2020-07-14 22:45:02
Rating: 1
Comment: Waited outside for 2 hours to get a mini van. Credit card wasnt accepted for a pre-existing reservation so a new one had to be placed. Old one wouldnt cancel even though we never got the car. Finally got the car and found whats in the attached photos inside. It was difficult just trying to talk to the same employee to get the issue sorted out.I realize the employees are only human. I blame the management. It was sloppy and even the best employees to exist ever cant fix a bad system.

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Name: S**** P*********
Date: 2020-07-14 21:27:22
Rating: 5
Comment: Thanks for the rental to go to Utah

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Name: E***** O*****
Date: 2020-07-08 01:11:28
Rating: 1
Comment: Worst experience I’ve ever had renting an exotic rental from enterprise, I made a reservation when I arrived they did not have the car I requested so they rented me a similar vehicle, as I was driving home the car would glitch and the dash and electronics inside would shut off then reboot, it did this at least 4 times on my way home. I found out car had two recalls for faulty software and a headlight that was not aligned and could cause an accident. I spent the whole next day trying to exchange the vehicle and they would not assist me kept sending me to other offices to find out if they had exotic vehicles I kept calling offices and they would send me to call center no offices answer there phones I was stuck with a faulty vehicle for 5 days then decided the only way to get there attention was to do another reservation so finally ended up there explained the situation they closed the rental out and charged me 3 times the amount I was originally paying and would not help because they said i had to deal with the previous office that they could not help I’m closing my corporate account and renting elsewhere.

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Name: A***** B****
Date: 2020-06-22 19:26:18
Rating: 5
Comment: Always easy and convenient. Ive always had exceptional service. Ive been renting from Enterprise for years and have never been dissatisfied.

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Name: S*** S*****
Date: 2020-06-16 01:55:15
Rating: 1
Comment: No one mentioned CC only, made it reservation with debit card, everything went fine, arrived at enterprise with my kids to find out I cant use Debit card.Im truck driver, license out of state CA, try to explain that Im driving semi-truck not a plane, but they still asked for airplane ticket 🤦🏻‍♂️

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Name: M*** H*******
Date: 2020-06-12 11:21:03
Rating: 1
Comment: Trash couldnt get ahold of anyone to extend my rental then finally when i was able too the lady was extremly rude and flat out lied stating that she attempted to call and email me asking where the rental was. NEVER called me or emailed me and when i stated that she never tried to contact me she told me i wasnt her friend and hung up on me.

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Name: T**** M******* J******
Date: 2020-06-11 19:41:05
Rating: 5
Comment: Staff at enterprise at various locations are always extremely helpful and accommodating and a pleasure to deal with!

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Name: L******
Date: 2020-06-05 18:24:02
Rating: 1
Comment: What was originally supposed to be a $200 deposit, turned into a $400 deposit. None of this was mentioned and we dont appreciate being told that, especially when we signed the bill stating that we would only be charged the rental fee, plus the deposit. Nothing was mentioned or stated about an extra $200 deposit. Thankfully we had it, but what if we needed it for bills? Customer service is of no help, and doesnt even tell us when the deposit will be reimbursed. Its supposed to be a hold, not a charge.

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Name: B***** C****
Date: 2020-03-11 14:37:49
Rating: 5
Comment: I’ve used Enterprise rentals for many years. I always had a very good experience until my last rental which was at the Ontario Branch. The option I was offered was a free upgrade to the only vehicle that was available to me that I would not have to pay additional fees. It was not obvious to me that the vehicle had smoke in the ventilation until I started having problems. Nor was it disclosed to me by the employee who helped me. When I was halfway to my destination my nostrils began to burn and my eyes became very irritated and started tearing. Instead of returning to the branch where I received poor customer service I went to branch office in Riverside where I have always received excellent customer service. Anita Ramirez, Management Trainee, took very good care of me. She provided a very nice upgrade and apologized for the difficulties I encounter with the vehicle from the Ontario Branch. Kudos to you Anita!! I appreciate you. Thank you for a job well done. You are an asset to the management team!The 5 star rating is for the Riverside Branch.The Ontario Branch gets 1 star and 2 thumbs down.

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Name: D* A* N********
Date: 2020-02-24 02:51:09
Rating: 5
Comment: Mariah and her team are the best!Have been customers with this location for over 2 years andevery time we do business with the professionals at this location, it exceeds our expectations.For all your go to rental car needs, we would surely recommend the Enterprise Rent a Car in Ontario California.

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Name: L*** O (*********
Date: 2020-01-30 00:20:48
Rating: 5
Comment: Whenever I’m going for a far drive I always go to enterprise. They go out of their way to take care of you. Courtney is a wonderful person and a great manager who truly cares. Everyone at that Ontario location is great. If my car isn’t there yet, they just upgrade me. It’s awesome!

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Name: V****** H********
Date: 2019-12-06 18:40:13
Rating: 5
Comment: This is my first time renting a car and they were very helpful, they answered all my questions and hassle free. I was in and out in less than 15 minutes with my rental, definitely recommend it.

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Name: M**** C******
Date: 2019-11-28 00:29:03
Rating: 5
Comment: Had a few issues with the car itself but the service i recieved from the staff was amazing...

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Name: L*** D*****
Date: 2019-11-18 12:30:14
Rating: 5
Comment: Great customer service no problems

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Name: C***** M*******
Date: 2019-11-01 00:35:39
Rating: 1
Comment: Really bad experience had a reservation and they didn’t honor the confirmation online with the truck on the lot they wouldn’t rent it to me.

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Name: L***** F******
Date: 2019-10-29 00:43:46
Rating: 5
Comment: Great service all around theyre definitely a great choice for car rentals

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Name: A***** S*****
Date: 2019-10-18 19:36:24
Rating: 5
Comment: Excellent experience. My husband & I were helped in a timely manner and both associates (Courtney and....I dont remember, sorry, its a dude though) answered all our questions. Vince picked us up and he was very personable. Def recommend.

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Name: A*
Date: 2019-10-11 00:39:08
Rating: 5
Comment: Super fast service. They picked me up from Pacific Elite Collision where I’m getting my car fixed. The whole process took less than 15 minutes. I informed Courtney that I was in a hurry to get to work. Upon arrival to the branch she got my paperwork ready and met me outside to inspect the car. She took my CC deposit and I was in and out in no time. Great service. Their fleet is pretty new too. I rented a 2019 Toyota Rav 4. Pretty cool 😎

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Name: K****** A*****
Date: 2019-10-02 16:58:26
Rating: 5
Comment: I only rent from Enterprise because of past experience but not from this location. Everyone Ive worked with has been very nice. They do need to figure out a better system for when they get really busy, but otherwise theyre great!

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Name: L**** M*****
Date: 2019-09-18 02:50:56
Rating: 5
Comment: These people are the best. I can count on them for anything

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Name: n*** g*******
Date: 2019-09-17 22:20:29
Rating: 5
Comment: Great service young lady very knowledgeable and extremely helpful

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Name: J******* S****
Date: 2019-08-10 15:25:36
Rating: 5
Comment: Stuff was very kind and helpful was in and out!!

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Name: a***** v*******
Date: 2019-08-09 18:38:08
Rating: 5
Comment: Excellent service

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Name: J**** O****
Date: 2019-07-20 14:57:38
Rating: 3
Comment: Car was in ok condition. Shift manager was very helpfull when it came to the deposit and accepted a minor card for it.

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Name: G***** C******
Date: 2019-07-18 01:39:29
Rating: 5
Comment: Its a small place. Reservations are needed because of the limited number of available cars. The manager was very nice and helped us get into a Chevrolet pretty fast.

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Name: W****** H******
Date: 2019-06-10 15:22:40
Rating: 5
Comment: Great cars

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Name: G**** G*******
Date: 2019-06-04 13:00:11
Rating: 4
Comment: I must start out by stating that my experience with Enterprise didn’t start out out positive. After choosing the nearest location that Costco offered me I reserved car at the Upland location on Foothill. I called the location to request a pickup at my hotel that I’d be staying at, the Azure Hotel in Ontario, I notified the Enterprise agent Luis, that the hotel was across from Ontario Airport. He seemed to be in a hurry and wanted to end the call quickly but he assured me I’d be picked up. The day before my flight I called Enterprise again just to make sure I was being picked up first thing in the morning. Luis had answered the call and asked me where they were picking me up, I stated to him Azure Hotel&Suites In Ontario, he then told me they don’t pick up people in Ontario. I was furious as I asked him why he didn’t let me know weeks before when I called. He said “I don’t know, but we don’t pick up there.” After letting him know how upset I was and told him what he did to me was very unprofessional, he then offered to call the Ontario branch and was able to reserve a car for me with them.Not trusting Luis, I called the Ontario branch and spoke with Brittany Martinez to ask about my pickup. What a difference, she was polite professional and focused on me and my needs. She assured me that I would be picked up first thing in the morning. I received a call from Brittany at 8 am sharp asking me if I was ready to be picked up. I was picked up and got car, everything went as smooth as I expect businesses to run. Brittany saved my lack of confidence in Enterprise and will continue to rent from them. Thanks Brittany for taking care of me. If anyone calls the Upland branch and Luis answers phone I suggest you ask for another rep. ANYONE ELSE!

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Name: E***** L L****
Date: 2019-06-02 22:00:43
Rating: 2
Comment: No cars to rent in Feb. Our rep was so slow, we saw 4 others get a car and go. Finally got another Rep to step in and he was great. Now we need a 20 day insurance rental and hesitate to go again without a solid quaranteed make and model rental car reservation. We need in and out between 9am and 10 am June 3. Wish there was another choice in the area.

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Name: D******* A****
Date: 2019-05-17 03:11:53
Rating: 5
Comment: Excellent customer service, very polite, knowledgeable, considerate(Remembered why I was coming to rent in the first after a week plus, asked me how my weekend went with my son when I returned.)! I am embarrassed that I can’t put my representatives names and I truly know it but it slips my mind right now and I hope she will forgive me but she deserves a raise!!! Everyone was great! I don’t even have to look anymore! Anytime I’m up there, that’s where I will be taking my business.

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Name: L**** R** H*******
Date: 2019-04-11 00:14:04
Rating: 5
Comment: I love this place! They are awesome and saved my Disney trip! got a loyal customer here!

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Name: L**** G*****
Date: 2019-04-09 21:20:40
Rating: 5
Comment: Very helpful 2118 Nissan. The attitude of the associate was very helpful very friendly. And also very helpful. So pleasant to do business with her.

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Name: T**** T*****
Date: 2019-01-10 12:43:57
Rating: 5
Comment: A good experience as always. I have used Enterprise for years, have a corporate account, always get excellent support.

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Name: S******** R******
Date: 2019-01-09 21:06:06
Rating: 4
Comment: I have rented cars twice form this location, and both experiences were very pleasant! Courtney and her team were very helpful and were great at explaining everything to me. The process was made fast and easy because of them! The only downside is that many times the car you actually want to rent is not available, but thats more on the companys side than the individual location employees. Overall, a great experience and great service! I leave satisfied every time I come here.

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Name: J******* B****
Date: 2019-01-09 02:21:09
Rating: 3
Comment: The car that I got was too small. I tired for two days to get a different one but they did not have any available. Because It was covered by my insurance, I thought the rental was going to be comparable to mine. I have an Altima but the rental was a Ford Fiesta. The ease of renting was fine. I was not satisfied with the vehicle.

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Name: R** K*****
Date: 2018-11-15 19:27:37
Rating: 5
Comment: Great service as always!!

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Name: T**** A J******
Date: 2018-07-25 15:55:05
Rating: 5
Comment: I love this location! I receive 5-star service every time. I HIGHLY recommend this branch.

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Name: A******** S******
Date: 2018-07-24 20:28:58
Rating: 5
Comment: I love how easy it is to book a car .I had mine for a week and everything was great. Customer service is also great. I would definitely recommend.

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Name: L******* K******
Date: 2018-06-28 05:32:13
Rating: 5
Comment: They are always super courteous, attentive and helpful

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Name: P*** F****
Date: 2018-06-21 19:11:51
Rating: 5
Comment: Megan, the branch managers service along with all the employees from this branch is just outstanding! Im always in and out when I come in for a rental. Normally when I get a rental I always extend from week to week with no problem! I do and still refer others to this branch! Great customer service! Great rentals! Great team work!