Enterprise Rent-A-Car

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Name: D****** L* H*****
Date: 2024-06-26 19:17:50
Rating: 5
Comment: Always appreciate the customer care, efficiency, and friendliness of Enterprise. This location was no exception. And the car was great.

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Name: A**** C*******
Date: 2024-06-26 15:36:30
Rating: 5
Comment: It took a moment to get the car but everything was smooth sailing after that.

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Name: W****** G*****
Date: 2024-06-25 13:55:46
Rating: 5
Comment: We love enterprise. Devon on the front end was very accommodating by switching my SUV to a brand new minivan. Love the Chrysler Pacifica. And on returning the vehicle, Monica was very kind ;which is why I leave this review. Keep up the good work. We’ll see you again soon in the future.

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Name: b***** R***
Date: 2024-06-25 02:48:41
Rating: 5
Comment: It was the easiest and most convenient car rental I ever had. My car was brand new, only 4 miles on it. The Enterprise team were also great. It was a wonderful experience. Thank you Enterprise team.

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Name: t*** m******
Date: 2024-06-21 13:57:41
Rating: 5
Comment: Great service and vehicle. Was greeted, provided information and closeout procedures. Will definitely be back to enterprise in the future

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Name: a**** j******
Date: 2024-06-13 20:49:53
Rating: 5
Comment: Great Experience picking up/Dropping off rental here. Nick was helpful and shared some useful tips on driving in Oakland.

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Name: T*** A*******
Date: 2024-06-13 14:31:26
Rating: 5
Comment: Nick DeMent helped get me in a comfortable car fast. He was very friendly and kind as I was rushing home for a family emergency. He helped make a stressful day a little easier. Give that man a raise!

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Name: J**** W*****
Date: 2024-06-12 16:42:53
Rating: 2
Comment: Terrible experience. I rent a lot of vehicles and travel a lot. I usually get the cheapest car to suit my needs. I was taking my girlfriend to Napa and wanted to get a nicer vehicle. So instead of paying $19/day I elected to get the luxury suv at $119/day. It was supposed to be a BMW or something similar. What a waste! They gave me a Mercedes but it was barely and SUV and not at all luxury.I was not greeted at the booth when I came to pick up the car. They didnt ask me if I was happy with the vehicle they selected. They barely said a word. Then the car was filthy. There were about 6 used water bottles underneath the seats. The steering wheel dirty. Instead the center console was dirty. I was going to exchange it but I decided it wasnt worth my time as I only had a few days there.I will not be using Enterprise ever again that is my true take away.

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Name: K******** K******
Date: 2024-06-06 18:50:38
Rating: 5
Comment: Easy pick up and drop off experience. I recommend checking in on the app for a streamlined experience.

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Name: T***** R***
Date: 2024-06-04 03:38:52
Rating: 5
Comment: Easy access with explanation signs on how to choose according to your status. Great choice and clean, ready, easy with care. Friendly gate attendant also.

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Name: D**** E****
Date: 2024-05-30 04:12:14
Rating: 5
Comment: Excellent. We were hurrying to return the car in time so we could then get the shuttle to our plane and mistakenly returned the car to a nearby Enterprise instead of the airport location. The employee first gave me directions to the right location (about 2 or 3 miles away) but as I got back in the car to go, he said he would drive us to the airport which he then did! It was awesome. We then did not have to take the shuttle - he was it! And then he returned the car for us! Great car (was very new) and great service!

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Name: J**** O**
Date: 2024-05-29 13:32:31
Rating: 5
Comment: Quick in and out at Oakland Airport. Provided with warnings about not leaving items visible in the car and locking doors at stop lights. One more warning needed - dont buy gas to close to the airport - there are thieves ! We were not robbed but the gas station blares out the warning so it must have happened repeatedly.

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Name: A****** E******
Date: 2024-05-28 18:58:44
Rating: 5
Comment: Always pleasant and the customer service is over the top. Thank you Monica for the service provided when returning the car.

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Name: C**** M*****
Date: 2024-05-23 15:07:24
Rating: 5
Comment: Great car, friendly staff especially Alex. Have used the Oakland enterprise many times and will continue to do so. Highly recommend.

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Name: D***** A*********
Date: 2024-05-22 16:49:52
Rating: 5
Comment: Our rental car was virtually new and was comfortable. The agents were knowledgeable and friendly

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Name: K**** M C*********
Date: 2024-05-21 14:43:16
Rating: 5
Comment: Easy in and out experience. Monica who checked us back in was great. Shuttles to and from the airport was a breeze.

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Name: S***** S******
Date: 2024-05-20 16:12:51
Rating: 5
Comment: Lila in Oakland at Pickup was very friendly and helpful, and Jordon in Chico made drop off easy and quick.

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Name: M****** N*****
Date: 2024-05-12 15:17:38
Rating: 5
Comment: All the Enterprise employees I encountered here were so nice!

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Name: T***** M******
Date: 2024-05-10 04:34:40
Rating: 4
Comment: My experience at this enterprise location was mostly great. After checking in online I was able to head straight to the lot and was greeted by Nick. He was very nice and let us choose which vehicle we wanted. He even made it a point to make sure we were in an almost brand new vehicle and it was a hybrid which is always great with how high gas prices can be. Leaving the lot was also simple and easy. The car was great and drove nicely. When we returned the car the experience was not as pleasant. The lady who checked the car back in claimed that we scratched it when I am positive that we did not. The scratch in question was also so small and faint that I wouldn’t even have noticed it. She called over her manager and even he didn’t notice it until she pointed it out. She said she would “let it slide this time” like she was doing us a favor. That left a sour taste in my mouth and I did not appreciate it but other than that, my experience was good. Nick was definitely the highlight and he did an amazing job.

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Name: T***** B****
Date: 2024-05-09 12:28:54
Rating: 5
Comment: Very friendly staff. The return was simple. I easily give 5 stars because the staff was so nice and welcoming. Car was clean. Highly recommended.

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Name: C**** B*****
Date: 2024-05-07 19:01:10
Rating: 5
Comment: No stress..friendly staff. Monica at the Oakland airport was especially nice.

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Name: N*** B***************
Date: 2024-05-02 15:09:06
Rating: 5
Comment: Great experience renting from the team at the OAK Airport very last minute! They quickly and efficiently helped my girlfriend and I with little hassle. Though we ended up with a luxury car it was quite affordable.

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Name: T******* G******
Date: 2024-05-02 12:45:13
Rating: 5
Comment: I travel a lot, and this was the most efficient, friendly, and easy rental car experience. I’ve had at this airport. And Victor was wonderful on my return! I will be using enterprise next time I need a car. Thank you!

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Name: K**** W******
Date: 2024-05-02 02:26:11
Rating: 5
Comment: Lashara was great and made the rental so easy! She was able to help me by problem solving my situation and made decisions which helped move me through quickly. I cannot say enough good things about them! Thanks Lashara

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Name: D***** L*****
Date: 2024-04-17 21:48:59
Rating: 5
Comment: Car was well appointed and got great gas mileage. Easy to use the controls and easy to read dashboard.

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Name: c***** v*********
Date: 2024-04-16 16:54:12
Rating: 5
Comment: Easy to get the car and to drop off. Thanks for the quick great service.

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Name: C******* S*******
Date: 2024-04-12 23:47:36
Rating: 5
Comment: Nini or Nene, unsure of how to spell her name. She works the front right when you exit the shuttle for the rental car. She was able to assist me with my reservation, always friendly, and ensures I feel prepared prior to leaving the parking lot. She explains any issues and provides solutions which are easy to understand. Overall, great attitude and great employee!!

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Name: K***** P****
Date: 2024-04-10 16:50:53
Rating: 5
Comment: Priceless customer service at picking up the car and dropping of the car. Both of the reps Shelbri and Connor were amazing.

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Name: L**** Z*******
Date: 2024-04-08 12:07:53
Rating: 5
Comment: Our reservation and car rental experience was perfect! We got the car we requested at the time we requested and the return was just as smooth! Tk you so much!

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Name: T****** K****** S*********
Date: 2024-04-04 15:58:15
Rating: 1
Comment: Overall we had a good trip with the rental van though I have to say that the service was very poor. First, when I was at mountains the vehicle showed me an alert that an oil change required SOON. I immediately submitted a complaint at enterprise portal but got no response. I had no option than continue driving and after around 500 miles, when I was my way back home, got an alert that oil change REQUIRED. Per my knowledge that means oil level is 0%. I was little worried and called customer care and they requested to talk to the Oakland office. I reached home safely and next day I had to drop vehicle at oakland that is 50 miles away. I was worried and called customer care again and they confirmed that vehicle is due maintenance at 27000 miles and it is 28800 now (it was 26802 when I rented) so not safe to drive and they offered me the towing service though charge might be applied on me. At that point I was furious that nobody taking responsibility and accountability for the vehicle. So called oakland office. The person first response was the service was due at 27000 but van was rented before it so it is customer responsibility. When I was enjoying that fun part, still I was looking for some help for how to drop the vehicle. The answer was 1. Drop at your nearby enterprise location by paying $100 or drive back to our office. When I was stressing on my worry the KIND answer was thats all the option I got. Again called the customer care and they accepted to waive the towing fee. Thank you for everything.

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Name: J M
Date: 2024-04-03 03:42:37
Rating: 5
Comment: Good service. The lady who checked me in was wonderful. Her name was Bree. She gave me tips on navigating the Bay Area. When I brought the car back it was very easy. No issues at all.

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Name: K**** W*******
Date: 2024-04-03 02:45:59
Rating: 3
Comment: Location is located in a business building which charges for parking. No Parking validation is given and the 15 grace period is not enough time to process the rental agreement.

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Name: A*** F****
Date: 2024-04-01 14:42:32
Rating: 5
Comment: Had an excellent experience picking up/returning my rental car from Enterpise OAK! It was my first time navigating the airport and was able to get the rental car center fairly easy! I had excellent service from Tyrone Campbell and plan to return again soon!

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Name: b***** j********
Date: 2024-03-28 05:41:44
Rating: 5
Comment: Me and my mother been having issues all day form another branch and when we where referred to come to this location we did not expect to receive the Most Support needed for this mother and daughter trip to Reno thanks again to the staff and especially Zipeng Chen (Station Manager) for making this possible everyone just go to the airport convenience at its finest thank you all again

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Name: N*** S********
Date: 2024-03-27 17:15:45
Rating: 5
Comment: I was very happy from beginning to end with my rental car from Enterprise at the Oakland airport. I was particularly pleased with the great customer service both from the woman at pick-up at Alex at drop-off. Keep up the good work Enterprise!

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Name: K** M*******
Date: 2024-03-26 16:06:50
Rating: 5
Comment: Upon arrival at the Oakland Airport location, I did not have to wait long and was greeted by a friendly rep. The young lady who assisted me was kind, thoughtful, and very helpful and had me on my way quickly. Upon my return, the gentleman who greeted me, Jay, was upbeat and personable, and made the return quick and easy. Besides my experience onsite, the car ran great and was very comfortable. I would return to Enterprise in the future based off of my experience with the company and these two employees.

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Name: J**** B H*******
Date: 2024-03-20 03:22:21
Rating: 1
Comment: I felt compelled to contact Enterprise Rent-A-Car to relay how appalled I was at the treatment I received on 3/8/24 at their Oakland, CA - 7600 Earhart Rd. location. I have been a Plus member for some time now and NEVER experienced what occurred that night! After confirming my rental car through Enterprise Rent-A-Car online I contacted the Oakland office before my arrival date. I spoke to a Customer Service Representative about getting my rental car when my flight arrived there around 1045pm. I was assured that the office would stay open until 12:30 am. since I included my flight information in my reservation for the rental car. Once I arrived at 11:15 pm. and caught the rental shuttle to the Enterprise Rent-A-Car office it was CLOSED!!! I called the Enterprise phone number left on the countertop and was informed by the message that the office is now CLOSED and would reopen at 7 am. I got an Uber to my hotel that night. I returned later that morning and talked with Mr. Tyrone Campbell, Station Manager working for National Rental Car. After I told him about the aforementioned incident, he assured me that this incident would be looked into by him. Mr. Campbell was very pleasant, and understanding listening tentatively to my complaint. Mr. Campbell, righted the WRONG DONE TO ME BY ENTERPRISE Rent-A-Car and upgraded my rental car, back-dated my rental to start on 3/9/24, and discounted the amount that I paid for my Uber to my hotel and back to the Enterprise Rental-A-Car office to pick up my rental car! THANK YOU, Mr. Campbell your AWESOME!!! MAYBE I SHOULD RETHINK MY PLUS membership with ENTERPRISE and GO WITH NATIONAL CAR RENTAL INSTEAD!!!

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Name: C*** S****
Date: 2024-03-19 20:08:50
Rating: 4
Comment: Oakland Int’l airport locationOutbound process was good inbound process during check-in seemed hurried and unconcerning about car non starting issues and service due recommendations displayed on the dash although they were very gratuitous to hand me card and “please rate us good”

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Name: a***** k***
Date: 2024-03-14 14:09:08
Rating: 5
Comment: We had a great experience at both the Oakland and Sacramentoairports. Everything was handled quickly and professionally.

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Name: P*** F********
Date: 2024-03-11 11:42:12
Rating: 5
Comment: Outstanding service experience! Easy and seamless process to reserve and drop off the car. Would highly recommend Enterprise form your rental car needs!

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Name: S**** H*******
Date: 2024-02-28 17:20:45
Rating: 5
Comment: When we picked up the car Alena Burns was super helpful and competent and Alex was great when we returned the car.

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Name: A**** A***
Date: 2024-02-28 17:16:24
Rating: 5
Comment: Amazing experience - I was in and out with acar within 15 mins.Also the lady at the counter gave me a brand new Tacoma with only 300 miles on the car.This was one of the best experiences I had with renting a car.

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Name: B**** S
Date: 2024-02-27 12:28:56
Rating: 1
Comment: UPDATE:Prior to 01/01/2024 - When picking up the car i could not get a ride from the Jet Suite terminal and had to walk 1 mile with my luggage.However, when dropping off the vehicle, the attendant was happy to supply a driver to run me to the terminal.O2/23/24 - Attendant refused to give a lift to the JSX terminal. I spoke to his boss he agreed to give a lift off of the lot to the nearby carwash, approx. 100 yds away.So much for customer service.See Ya Enterprise, Going to GoRental

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Name: M***** C***
Date: 2024-02-21 07:01:12
Rating: 5
Comment: Friendly and courteous staff who are always eager to help you get in and out of your rental with ease.

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Name: L***** H***
Date: 2024-02-20 03:35:13
Rating: 5
Comment: Joemar went above and beyond during my rental return. Not only did he literally run up to my car (very much appreciated since I was running late to catch my flight) but he got me ready to head to the shuttle in minutes. I was in such a rush that I left my keys attached the car keys in the rental car. He ran over to the bus that was about to leave, hopped on and handed me my keys. He saved me so much time and trouble and was incredibly kind and thoughtful. Give this man a raise and a promotion!

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Name: S****** P****
Date: 2024-02-20 00:08:51
Rating: 5
Comment: Had a smooth experience with rental pickup and drop-off with Enterprise. There was no waiting involved at all during rental pickup and drop-off. Each customer rep has a hand-help system for checking in and out. Luctricia helped us with rental pickup and Jenny helped us during rental drop-off. The customer service by each of these reps was wonderful. Thank you!

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Name: T** H*****
Date: 2024-02-16 18:01:49
Rating: 5
Comment: As always, the Enterprise staff at the OAK office were well informed and helpful.

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Name: J*** W*****
Date: 2024-02-13 15:34:59
Rating: 5
Comment: An excellent staff with excellent customer service every time I rent a car at the East Miramar site.

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Name: L*** C
Date: 2024-02-09 16:26:28
Rating: 5
Comment: Rented a premium sedan and received an upgrade to an SUV that was great to drive. Low miles, comfortable and clean. Ladies at the rental area had great attitudes having to work all day in the rain. When I returned the vehicle, Monica was sweet and friendly and quick.

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Name: O***** B*****
Date: 2024-02-06 16:19:21
Rating: 5
Comment: My car was damaged by a third party and quickly replaced. There was a mix up at my drop off at Oakland Airport and Tyrone was awesome and helped get my rental squared away and even a refund for an over charge on the rental type.

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Name: S******* W*****
Date: 2024-02-06 15:04:38
Rating: 5
Comment: The rental wasn’t an excellent experience they got us in and out quickly the process was smooth and without hiccup. Seamless.

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Name: R*** M*****
Date: 2024-02-05 13:42:16
Rating: 5
Comment: Very nice staff, helpful, and always willing to assist whenever they can. Cars are clean and current.

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Name: T*** P*****
Date: 2024-01-31 18:22:08
Rating: 5
Comment: Good customer service. Nice vehicle. What else do you need.?. Its just too bad that the crime in the area is so out of control.

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Name: C*** W*****
Date: 2024-01-29 15:31:38
Rating: 3
Comment: My experience with Enterprise has been mixed, the people at the store were wonderful and brought light to a bad situation. The customer service and road side assistance over the phone was a whole different ball game! having an accident and calling in, road side was only able to make a report, but didnt have the power to cancel or modify my existing contract, or even get me another car brought out. The next morning i go passed back and forth between customer service and road side for over an hour and finally they say they are going to bring me a car out and that someone would be reaching out shortly for the delivery. i waited most of the day and ended up calling back and they then say they have no record of me needing another car, or a delivery request and that i will need to go down to the airport to get another car.Enterprise customer service over the phone suck and their practices are less then efficient, I hope they get a better handle on their operations. It also sucks that you cannot call any branches directly, its all ran through a phone service.

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Name: N***** P*****
Date: 2024-01-26 05:54:55
Rating: 5
Comment: Great experience. Josh & Jay in Oakland and Dustin in San Jose saved our bacon when Alaska rerouted us from San Jose to Oakland. Awesome customer service!

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Name: R** S**********
Date: 2024-01-24 19:05:56
Rating: 5
Comment: OAK Service was very efficient and friendly. Alena was very helpful at check out and Monica was helpful at return.

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Name: K***** A******
Date: 2024-01-23 12:50:50
Rating: 5
Comment: One of the fastest and most convenient experience I’ve ever had with renting and picking up a car. We arrived at 930pm and were in an upgraded car by 945pm. The staff was professional and very friendly and worked quickly to get the necessary information to get you on your way as soon as possible. I rented under a corporate account and it seemed as if they did everything they could to make sure I was taken cared of.

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Name: G**** S*******
Date: 2024-01-22 19:43:44
Rating: 5
Comment: Great staff here. Friendly, fast and efficient. Tyrone C. was a great help!

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Name: T***** C***
Date: 2024-01-22 13:23:25
Rating: 3
Comment: The rental experience was very good. The vehicle performed well. The return was easy. However, my associate rented a better vehicle for 33% of the cost of my rental at Sixt. The check-in experience took a small fraction of the time that mine was at Enterprise. Ive been using Enterprise loyally for many years. That loyalty may now be waning.

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Name: R*** M*****
Date: 2024-01-15 15:43:23
Rating: 5
Comment: I experienced car trouble shortly after I picked up my rental at the Oakland airport. I called Enterprise and they sent out a tow truck to pick the me and vehicle. The tow truck driver was Julio, who was very nice, helpful and respectful.I needed to pick another rental, unfortunately they did not have any standard size vehicle, so they gave me a small vehicle to use.I have lost 4 hours of my work through this ordeal. Upon returning the rental to Enterprise I was assisted by Victor who was very nice and listened generously to my experience and all that I went through. Victor presented my difficult experience to his supervisor, who was able to help me and adjust car rental cost since I had lost all those work hours and personal time.Great customer service: Julio tow truckShelbri Gates, and Alena Burns with the second rental car andVictor when I returned the rental... they are all a great staff.Sincere yours,Rosa

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Name: D**** R****
Date: 2024-01-10 23:28:56
Rating: 5
Comment: Car pickup and return were super smooth. The car was basically brand new and had great MPH even for a midsize car.

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Name: T** J* P***
Date: 2024-01-09 00:00:19
Rating: 5
Comment: Luctricia was quick, fast & friendly getting us on the road on a cold windy Friday Night...Thanks much !

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Name: S**** H*****
Date: 2024-01-08 18:57:37
Rating: 5
Comment: I always try to rent from Enterprise Rent a car because there professionalism and availability of cars. Thanks for being my go to for Renting vehicles!

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Name: A***** G****
Date: 2024-01-04 23:13:21
Rating: 1
Comment: I had worst experience with my last reservation. I was charged for a wrong component and I am still struggling with getting the refund.

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Name: K************
Date: 2024-01-02 19:23:13
Rating: 2
Comment: During a recent visit to the Bay Area of Northern California to see family, we flew in to Oakland International Airport where we picked up a rental car at Enterprise. I had scheduled a rental of a Sporty Car during our trip, and they provided us with a white Dodge Challenger. This particular Enterprise did not have a counter inside the building housing the rest of the rental car agency desks, so we proceeded outside to the pick-up kiosk. Unfortunately, it was raining, and there was very little protection from the cold, wet weather at the kiosk. The customer service rep was very friendly and found our reservation immediately. She proceeded to pull up the car and provide us with return instructions, etc. Unfortunately, as we drove away from the airport rental location, we realized the car had been smoked in. Our clothes smelled horrible as a result. We were very lucky in that the San Ramon Enterprise branch was willing to trade us our car in exchange for another car that smelled fine inside. They confirmed for us that the OAK Intl Enterprise should have deodorized the car prior to renting out again. Although I would happily rent from the San Ramon Enterprise again, I cannot say the same for their airport branch. At least the customer-facing folks there were extremely hospitable and I dont want my experience to reflect negatively on them.

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Name: L**** L***
Date: 2024-01-02 12:54:49
Rating: 5
Comment: Enterprise Oakland had excellent customer service, working quickly to satisfy our needs for a rental car, which was given to us in clean and perfect condition. They also went above and beyond to remind us of the crime rate in the area, advised us on areas to avoid, and offered recommendations for quick food options. The return felt safe and secure, with no issues and a short shuttle ride to the airport.

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Name: N****** S*
Date: 2023-12-26 22:59:02
Rating: 5
Comment: Friendly and efficient staff at OAK to get the ready quick, as well as the smooth and speedy car return experience.

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Name: J*** P*****
Date: 2023-12-21 16:56:39
Rating: 5
Comment: Transaction went very smooth. Very friendly, professional representative named Chickie when I returned my vehicle. Overall a very nice experience.

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Name: c******** h***
Date: 2023-12-16 02:42:19
Rating: 5
Comment: When checking my car back in the Oakland airport location, Jenny was super nice and helpful. I love renting my cars from here and as long as they keep people like Jenny around I will happily come back.

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Name: N***** P****
Date: 2023-12-02 16:32:30
Rating: 5
Comment: Nick DeMent did and amazing job getting me all checked in. Found the perfect car for my trip. Chickie so was so nice and helpful when I was returning my car.

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Name: C******* B*****
Date: 2023-11-18 16:21:18
Rating: 5
Comment: I have been needing many rental’s lately and I am always impressed with the service. Lashara is an amazing manager who handles this business with a smile on her face and is always willing to help. TyAnna is also extremely helpful as well. I keep coming back to this enterprise location because of the women who work here. I know everything will be handled quickly & efficiently.

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Name: K****** G******
Date: 2023-11-15 12:30:40
Rating: 5
Comment: I had a very smooth, professional and quick rental process from beginning to end. My rental was clean, had a full tank and performed as expected.

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Name: D**** T
Date: 2023-11-14 22:59:31
Rating: 5
Comment: Amazing service from check in with Monica, who was super friendly and helpful she made it easy to get the SUV to start our girls trip.To returning the vehicle with TyAnna Banks again super friendly and easy to return the vehicle. Probably the friendliest staff I’ve dealt with at an enterprise.Also as my friends and I got to the airport terminal, one of them realized that she had left her wallet in the SUV. She returned to enterprise and searched 6 vehicles because she didn’t have the information on her since I had already gone through TSA. But whoever helped her at enterprise made her feel at ease because he dropped her off at the terminal instead of her waiting for a shuttle. Honestly, we experienced the best service and will definitely rent at enterprise again.

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Name: R***** G****
Date: 2023-11-11 21:32:24
Rating: 5
Comment: The check in person Teddy was friendly and helpful at San Francisco Airport. He was helpful, gave us directions to the terminal, and wanted to make sure we were completely satisfied. Best rental car experience Ive ever had! Enterprise will no ALWAYS be my first choice.

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Name: S** S*****
Date: 2023-11-09 20:39:45
Rating: 5
Comment: Enterprise employees are courteous, efficient, and took a personal interest in my request, and the car I rented was in top shape. The return was easy, friendly, and fast. I commend Alex for this. Alex was efficient, quick, and personable (eye contact and a smile)

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Name: T*** A*****
Date: 2023-10-28 21:42:07
Rating: 4
Comment: Renting, using, and returning the car was fine. My only problem was dealing with customer service via the phone for a issue I had. I was not pleased with how they handled it, as if they didnt care.

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Name: B****** Y**
Date: 2023-10-28 01:49:19
Rating: 1
Comment: If there was an option to give 0 star, i wouldn’t even put 1 star. This company is terrible. Their new policy is garbage. I was told once i arrive that i couldn’t pay cash or use my debit card. They only accepted credit card(if only they said it from the start)… On top of that I was told by the employee I can use someone else’s card to pay. I went and drove 30 mins to pick up my uncle just to find out that I couldn’t even use his credit card while him being present with his License and ID. You guys suck!

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Name: C*** W*
Date: 2023-10-24 11:19:44
Rating: 2
Comment: The car I reserved well in advance was not available. I put time and effort into the car I selected. There were specific reasons I wanted that particular car. Then upon arrival I was told that car was not there so I had to take a much smaller version. The staff on the ground were pretty much useless to solve the problem. I will not use Enterprise in the future.

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Name: N****** M***
Date: 2023-10-17 14:28:53
Rating: 5
Comment: Came to this location to get a rental for the weekend, and Quincy was outstanding! Such great customer service and attentive to our needs! We will definitely be back! Thanks again Quincy!!!!!

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Name: C****** B****
Date: 2023-10-11 19:42:35
Rating: 5
Comment: The team quickly checked me in and took care of my needs. They provided me with a very nice and clean Volvo. I was given an A1 experience. Thank You. Charles Brown

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Name: M**** L*******
Date: 2023-10-09 02:02:07
Rating: 5
Comment: From start to finish I received outstanding service. I always book my rentals with Enterprise Car Rental in Oakland. Josh helped me this trip and he did a fantastic job listening to my needs.I loved the technology that came with my car. Very enjoyable rental experience. I highly recommend them.

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Name: C**** R***
Date: 2023-10-04 01:07:30
Rating: 5
Comment: My experience with Enterprise at Oakland Airport was outstanding in every way! When checking in, the employee was knowledgeable and getting the car went quickly. The return was also perfect. Then I received a call because a family member forgot their keys in the glove box. Thank you Enterprise for returning the keys to us!Great job!!!!!!!

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Name: Q W*****
Date: 2023-10-03 21:54:48
Rating: 5
Comment: I loved my most recent experience with Enterprise. Making the reservation was easy and when I arrived, I was actually given my choice of vehicles in the class I rented. I was thoroughly impressed with the woman working that morning. She really seemed to know what she was doing and seemed to be keeping the clients happy. (This was on a Monday morning at 7am!)The was fabulous and just the perfect size for driving/parking in SF. I am sure Ill be renting from them again.

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Name: A****** d* l* T****
Date: 2023-10-01 14:08:49
Rating: 5
Comment: We had a great experience at both pick-up and drop-off. We want to especially SHOUT OUT to Derritt Scarver, Branch Manager at the San Francisco Airport, who provided us transport to the terminal after dropping off our rental. We had a wheelchair and it would have been very difficult to navigate. THANK YOU, DERRITT!

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Name: W******* S**********
Date: 2023-09-25 16:44:40
Rating: 5
Comment: Amazing. Estimated a price, returned the very awesome gas saving car that got me to where I needed on 1 tank of gas driving thru San Francisco city. And they gave me a cheaper price when returned. They give you the run down the rules and make it so simple. Def use again for a rental.

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Name: M****** D****
Date: 2023-09-21 11:40:16
Rating: 3
Comment: 3 stars with a caution. I rented a car from Oakland Airport location. The car was clean and everything worked in the car. However, I returned the car with a full tank of gas and upon review of the bill, I noticed a charge for 2 gallons of gas. It was only a $14 charge, regardless review your invoice.

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Name: W**** M*******
Date: 2023-09-19 15:31:00
Rating: 4
Comment: I did the check in on line however our pick up process was long and drawn out (over 45 mins with 2 people in front of us). Drop off was quick. Staff was friendly and efficient.

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Name: K******** A***
Date: 2023-09-14 17:26:10
Rating: 5
Comment: Whether for business or pleasure I only rent for Enterprise when I fly into Oakland international airport. The staff is always professional, friendly and helpful. During my most recent rental JJ assured me with everything. He was, and is, amazing.

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Name: a**** t*****
Date: 2023-09-08 17:43:06
Rating: 5
Comment: I have nothing but amazing things to say about Enterprise Oakland Airport! The employees are so kind and very helpful and are always smiling. Ive had has some issues with some of the cars but the managers (Adrian & Jacqueline) have always been there to make sure I am ok and the issue is fixed. This is definitely my go to when it comes to renting a car....Thank you everyone at Enterprise Oakland Airport for having such amazing customer service and always taking care of me!!!! 10 starts for sure!!!!

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Name: B**** B***
Date: 2023-09-01 13:37:27
Rating: 2
Comment: The Oakland Airport location is ok. The pick up and drop off went smoothly. But I got a parking ticket in San Rafael, and even though I paid it quickly, Enterprise charged me $25.00 in addition as an admin fee. Since I went over the Carquinez bridge twice, Enterprise charged me $14.00 for the tolls, which I expected, but they also charged me an extra $9.90 for a service charge. They point out in their messages to me that all these extra charges are in the terms of rental agreement, which is a lot of small print that few read. These charges are small compared to the total rental fee, but I feel that they took advantage of my cluelessness. I dont like the feeling. Not that other rental companies are any better. Next time Ill bring my bike.

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Name: C**** a** B*** M****
Date: 2023-08-28 22:15:37
Rating: 5
Comment: All the staff at the Oakland Airport were awsome. From picking my suv up to dropping it off . Fast, in and out service. I forgot the ladies names but I drop it off to Jenny and she was very helpful. Thanks and Ill use enterprise again

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Name: D O**
Date: 2023-08-28 21:42:00
Rating: 5
Comment: There were very few people in line at the time of my pick-up so I can say the process was simple and straight forward. Short walk to the car pick-up and my car was brought to my location. Monica at the drop off was friendly and efficient. Super job!

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Name: J** M*********
Date: 2023-08-25 14:56:24
Rating: 5
Comment: I had excellent help at pick up with unfamiliar car systems. Above and beyond. Return was easy, fast and courteous. Shuttle to airport was easy to find and very quick. All around excellent experience.

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Name: K**** S****
Date: 2023-08-22 15:48:03
Rating: 5
Comment: Returning car with Jahmir was a great experience. Quick, efficient and very courteous. His professionalism and joy in doing his job is a great look for Enterprise Oakland Airport.

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Name: A*****
Date: 2023-08-17 17:05:04
Rating: 5
Comment: I was a longtime Budget Rent-A-Car patron until there were some odd changes in their provisions so I Googled reviews on other companies and found Enterprise. They were great! Streamlined and transparent on the website, good text reminders, and most important, the live staff at the pick-up and return site were so nice, knowledgeable, patient, and, well, wonderful!

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Name: P****** F*******
Date: 2023-08-14 17:44:22
Rating: 1
Comment: Car was clean. Brakes and rotors were worn out and wobbly when trying to brake at higher speeds on the freeway. The car should never have been rented. Obviously, ERAC doesnt take their rentals into a quick inspection on a regular basis. Scary for inexperienced drivers for sure.

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Name: M** L*******
Date: 2023-08-05 22:58:39
Rating: 5
Comment: The Enterprise in Northridge on Reseda is the absolute best. They actually care about their customers- I’ve always had the best experience there with the employees being pleasant and making sure my rentals are perfectly tailored for my needs. They are flexible which is very important when renting esp for travel and business needs. This is the only location I use in this area. I don’t have great feedback to provide for any other location in the area. Thank you to the Northridge team for always taking care of me and my family!

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Name: K***** K D****************
Date: 2023-08-05 20:08:15
Rating: 1
Comment: We received unbelievably bad customer service from Enterprise. 1) we *reserved* a car. Once we arrived, we were told there was no car available and that we would need to pay triple for the cars that were available. After expressing our frustration, and basically giving up. We are finally told that in fact we can get a car for the same rate. 2) Our car got a flat tire. Roadside assistance directed us to the nearest location (San Leandro), indicating that a car was available for us. Again. No car available. We call roadside assistance again they tell us that they’ll get. out and we should stay put. We wait 1h. We call roadside again. We are told it’s “up to us” we can go somewhere to another location if we want. We are assured that the case is escalated and that they call back with more information. We never received a call. We call roadside again. The promise there will be a car at the Oakland location. We drive to the Oakland location. You guessed it. No car. In this experience we were explicitly lied to in several cases, by several different employees. At all costs consider different options if it is at all possible.

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Name: V***** M****
Date: 2023-08-05 06:31:54
Rating: 1
Comment: Terrible customer service with an employee named Josh. There was an issue regarding our reservation for our second car and while we were inquiring it, he didn’t want to spend time and try to fix it. He had a lot of attitude and cancelled our first car secretly and we found out and consoled with him. He did’t respond properly and left. All the employees were laughing as well and not taking this seriously. Terrible experience and worst customer service in my life

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Name: C**** A*******
Date: 2023-07-23 14:20:17
Rating: 3
Comment: I made a reservation through the southwest site as part of a trip to California. I traveled from Chicago to Oakland. The trip went great until I arrived at the enterprise location. I have used enterprise while traveling with business without incident. This personal trip with my wife should have been easy. I arrived at the counter and the first issue was - I gave my license and credit card to the rep. And immediately the problems started like a scene from seinfeld. First even with my id and card and he looked up my info and got the wrong person and began to explain the car I had reserved was not available. Eventually I realized he had the wrong person after I asked for a manager. With that straight they than told me my car was still not available. Looking in the lot. Lots of cars. With persuasion I was sent out to talk to a lot rep for a car. We were able to get our car and out but it took WAY to long. Making a reservation should ease all of this but sometimes it just does not.

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Name: K**** B******
Date: 2023-07-21 07:59:24
Rating: 1
Comment: Had a flight delayed six hours. Tried to modify rental to adjust pickup time. No one at this location to help or answer questions. Customer service agents totally unable to assist even though I was calling during business hours. Arrived to find out agents had gone home and closed early.Thanks for making a terrible day even worse, enterprise. You’re my go to car rental company but if I’m back in Oakland I will not touch this location.

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Name: N*** H****
Date: 2023-07-18 23:20:28
Rating: 5
Comment: Great experience from the beginning to end, when I picked up the rental to when I returned it. The agents helping me get into the car, exit the lot and return to the lot were very courteous, delightful and helpful.

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Name: p****** s***
Date: 2023-07-16 19:53:11
Rating: 1
Comment: Wasted one hour of waiting (because their system wasnt working) and got a completely scratched up car (with no expressed regret from the agent). Dont expect any service from this location, additional rudeness from the terminal manager will be your bonus 😔

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Name: J E
Date: 2023-07-08 00:00:20
Rating: 1
Comment: Woman at counter made my life HELL on pickup and return. I rented from another enterprise the week prior, had no issues. Got to this location and the woman was rude and seemed to make up many extra unnecessary rules just to make me miserable. Due to unexpected fees and requiring all on a credit card (none of this was mentioned when booking online, and was not required at the other nearby enterprise) I had to have a family member come and help with my reservation and pickup. Then when I mentioned having a dog, she tried to tell me I could no longer reserve the car, then tried to charge a $500 cleaning fee PRIOR to rental, and finally let me leave with the car. She never even discussed whether or not the dog would be in the car, this was just from knowing I have one.Then, upon return, unfortunately she was also there. I accidentally left my house key in the rental car. When I went back to get them, she told me I had to fill out a lost item form and wait 30 days for a response. I had to escalate it, and turns out someone had found my keys and they were right there at the desk all along. She just for some reason wanted to screw with me.I am shocked, as I had a great experience at another enterprise location, but I will never be using their company again.

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Name: B****** W*****
Date: 2023-06-28 03:34:15
Rating: 5
Comment: I had a pleasant pick up and drop off experience. When I dropped off the car, I was assisted with the check out experience with Monica at the Enterprise location near Oakland International Airport. She was such a sweetheart!

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Name: W******* W******
Date: 2023-06-27 18:38:22
Rating: 5
Comment: We had a phenomenal experience with Enterprise in Oakland, CA. The checkin in process was efficient and painless, Conner was friendly and extremely helpful, we had no issues with our vehicle, and the drop off on an early Sunday morning was seamless.

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Name: J*** P******
Date: 2023-06-12 16:43:26
Rating: 1
Comment: The check-in at the Oakland Airport was as bad as I have ever experienced at any rent-a-car agency I have ever experienced. The woman who greeted me was beyond rude. I provided her with my drivers license and proof that I worked with California Rural Legal Assistance. My rental was through CRLA and she DEMANDED that I provide her with CRLAs insurance agency or I would not be allowed to take my rental car. I told her that I did not have that information and that I had rented a car from the same location in April and that I was not required to provide that information. She replied curtly, The policy had changed in May so if you cant provide the insurance information we will not rent to you. I replied that I made the reservation online four days before I was to pick up the car and the was no warning online that I was to provide that information upon picking up the car. If I had been advised in advance of picking up the car-or had been required to provide the information while making the reservation I would have done so, but that it was unfair to expect to me provide the information without prior warning. She left and brought the manager who was equally rude. He again demanded the insurance information from me and said there would be no rental without me giving him the information. I said that that information was available with our corporate account with Enterprise and that he should have access to it. He repeatedly insisted that he had no access to that information and that there was NOBODY at Enterprise he could possibly contact to get that information. He insisted that I must contact someone at CRLA to provide that information or they would not rent to me and he and the rude Enterprise greeter (Nini or Neenee?) then disappeared for the next ten minutes. I called CRLAs finance team and they advised me that Oakland Enterprise was the only Enterprise that SPORADICALLY was requesting organizational insurance information. The rude greeter returned and as I told her that I had the insurance information she curtly replied to me, Oh, we have that information.... I arrived for my rental in good humor. I was not demanding. I was not rude. I did ask questions that became more pointed as my treatment by Enterprise employees became ruder, but I never raised my voice. I have no intention of returning to the Oakland Airport Enterprise again. This was the most unprofessional and intentionally rude experience I have ever experienced at Enterprise. If CRLA did not have a corporate account I would not return to Enterprise to rent again. Be assured that I will be sharing this experience with others who intend to rent cars from Enterprise.

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Name: J** R****
Date: 2023-06-09 22:25:40
Rating: 5
Comment: We rented a 2021 Nissan Versa for a week this last week. Process was smooth for check in, and check out. Monica is the lady who helped us during checkout, and she was very kind, courteous, and answered the questions we had. This was my first time renting a car, and I chose to at Enterprise- at the Oakland airport in California. Will be visiting the area more often, and I’ll definitely be renting from enterprise again!

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Name: B**** G*
Date: 2023-06-09 04:05:22
Rating: 5
Comment: I recently switched from Budget to Enterprise. Once again, I was very happy with my experience. My flight was delayed, but I was able to contact the Oakland Airport Enterprise rental car office and speak to an actual person. I was assured my car would still be available when I arrived. I didn’t have to wait in a long line as I frequently did at Budget. The Enterprise staff was efficient, professional yet friendly and even helped me link my phone to the car. Jenny was also patient, helpful and friendly when I was leaving the rental car center. On my return, Jahmir handled my check in. He was also efficient and friendly. Definitely another 5 star experience for me!

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Name: H**** M*******
Date: 2023-06-06 18:32:30
Rating: 1
Comment: I love this location but my most recent experience DEF disappointed me!! I was communicating with an employee Alfredo via text (the way they check on their clients after a rental) and things seemed ok. My issue was being resolved, then after being pushed off week after week I got GHOSTED! A month later after multiple text messages that have not been responded to, call to customer service, 2 calls to the “Administration” office “down the street” still no response. I’m STILL waiting for an employee, manager or someone to call me back. Of course I won’t get a call. Smh

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Name: J*** Y****
Date: 2023-05-23 13:16:43
Rating: 4
Comment: Despite delays in first getting our rental car and the less-than-ideal cleanliness of the car, Enterprise worked diligently to make it right and refunded me 3 days of my 5 day rental. Id definitely use them again.

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Name: S*** B*****
Date: 2023-05-21 23:48:30
Rating: 1
Comment: We had our rental car broken into, clothing books, journals & valuables stolen. Everybody helping us was extremely kind EXCEPT the staff at the Enterprise Oakland Airport location. We followed the directives from the helpful & empathetic roadside assistance team at Enterprise, yet at the airport pickup site we had to wait for hours until we could be reassigned a car, due to branch policy. I mean, geez, we’d just had our lives disrupted, lost items with sentimental value & others with high economic value & these folks kept us waiting until the tow truck brought the damaged car before they’d let us drive away with a replacement vehicle. What about customer service??? Of all today’s unfortunate events, the staff at Enterprise Oakland Airport’s lack of empathy & lack of readiness to help us move on quickly hurt almost the most because it would have been so easy for them to just give us another car & send us on our way to deal with the rest of the day’s losses. Shame on them.

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Name: T***** L*****
Date: 2023-05-19 20:33:43
Rating: 5
Comment: Oakland Airport Enterprise is definitely an amazing place to rent. I went through a-lot of difficulties on my own but the workers there made it so easy for me and reassured me that everything will be okay. Thank you to all the associates that helped me because you guys made it all easy for me. One love!

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Name: Y**** A**
Date: 2023-05-12 17:46:49
Rating: 5
Comment: Just landed and had the pleasure to work with Kay on getting my rental.She made the process beyond smooth, she’s so sweet and friendly.Literally the best experience I’ve ever had at any enterprise.

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Name: J*** A******
Date: 2023-05-09 13:04:30
Rating: 5
Comment: Have been traveling to Oakland International every few months for the past two years. This is a shout out for the local team and facility.Over the past 12 months I have seen local staff transform themselves, dress, attitude and a positive attitude. Always a pleasure to work with- even if something goes wrong.Rates and cars at the station are what you would expect. Just moved lot and check in / out to the front of the Oakland Rental Car Center.Give yourself a treat - use Enterprise - I will.April 2021 Traveling again. Used You Click/We Pick reservation. Same great service.. Have added COVID protocols to make process touchless.Still my choice at Oakland Airport.May 4 2023, Another good experience! Monica checked in the car and made sure we had everything. Overheard her associate refund the cost of prepaid gas as the other car had only been driven 20 miles! THOUGHTFUL, ATTENTIVE, RELIABLE.

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Name: K***** C*****
Date: 2023-05-08 16:15:30
Rating: 2
Comment: I use Enterprise very often. But this go around, I have never experienced being charged for gas when the tank was already full! This has now made me very skeptical to use them from this point on

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Name: s******* a***
Date: 2023-04-26 20:30:27
Rating: 1
Comment: Came to San Francisco to visit had my car broken into in Oakland. Had a Benz GLE 350 with insurance and everything. And I’m an emerald club member. Went to the enterprise in Oakland and they told us to go to the one in Oakland airport with a broken back window. Came, dealt with Tyler. Tyler tells us to go to another airport location in SF which is another 1hour drive. At this point I’m truly upset. They refused to give me a car. Telling me they have none. When I saw multiple suvs pulling up. Telling me they are reserved for other customers. Im an emerald member with complete insurance coverage. Booked an Luxury SUV. After going back and forth for over 45 min with Tyler, Tyler gives me a random suv that just pulled up at the return lot. Telling me it was cleaned when I saw two passengers coming out of the suv with luggage’s minute prior headed to the shuttle service to the airport. Terrible experience and will not rent again from this location. The young girl Tiera was helpful.

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Name: S****** S**********
Date: 2023-04-20 17:19:19
Rating: 5
Comment: Customer service was above and beyond. Great place to rent a car for travel and a great place with decent prices. I requested to rent a sports car but it was unavailable although they were able to upgrade me to a luxury car on the spot due to the rental car shortage with no extra charge.

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Name: H**** M*******
Date: 2023-04-19 11:28:00
Rating: 5
Comment: I appreciate the help from the associate that checked me in. She made it extremely smooth and easy to get my vehicle promptly with no hiccups. Also, wanted to thank Adiana M. for making sure my time with the vehicle was fine and everything was handled correctly.

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Name: K**** W***
Date: 2023-04-13 04:41:07
Rating: 5
Comment: I had one of the best car rental experiences at the Enterprise at Oakland Airport location on Earhart Road. I appreciate the great customer service from Station Managers Adriana and Jared. They were super friendly and quick during the car return. The folks there look like they enjoy their job and helping customers. I would recommend friends to rent from this Enterprise location. Great service!

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Name: T**** K
Date: 2023-04-04 16:44:12
Rating: 4
Comment: I had a rental scheduled, but the location was oversold which was infuriating. However, an agent named Jahidi was so kind, helpful, professional in assisting and reassuring me, I was immediately calmed. Jahidi was able to get me into a vehicle after a short wait all while professionally assisting each customer who arrived at the Enterprise desk. Jahidi is the epitome of excellent customer service.

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Name: J*** A*******
Date: 2023-03-25 23:02:03
Rating: 5
Comment: Oakland Airport business rental. Kay in the front end made everything quick and easy after a long day of flying. On the return, Vanessa’s positive attitude was contagious and quickly sent me in my way home.Well done and much appreciated. I will be back to Enterprise Oakland next trip for sure.

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Name: C**** H*******
Date: 2023-03-19 18:18:02
Rating: 5
Comment: We had a wonderful experience with Enterprise. In Oakland Shandrea Lewis helped us out during the Southwest debacle in December and then Destiny Tyler in Houston was amazing!! Best rental car experience for a family!

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Name: J***** R*******
Date: 2023-03-16 04:15:24
Rating: 5
Comment: I had another Satisfactory Rental experience at Enterprise, which is why Ive been a member for many years now and will be for many more. Everyone is very polite and professional, had a pleasant and quick pickup with the help of Triyana at the Oakland Airport location. Furthermore, I was contacted via email a few days after I returned my vehicle by Enterprise, stating that they recovered an item and is asking me how I wanted it returned back. Honesty and Integrity goes a long way. Looking forward to my next rental vehicle at Enterprise

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Name: L**** F******
Date: 2023-03-06 16:46:14
Rating: 2
Comment: I arrived to the Oakland Enterprise location on a Saturday morning at 7am, as was my pickup time. As I entered, there were three agents (2 females and 1 male) all engaged in what seemed like one big cat fight. There was hair pulling, slapping, tussling around. Once they realized I was standing there watching them, they froze, and immediately stopped. It was extremely unprofessional and not to mention against their company code of conduct, I’m sure. The rest of the time was fine. I got the vehicle I wanted and checkout was relatively quick and easy, as it tends to be at any Enterprise. They might need to retrain their employees on conduct and behavior in the workplace. No paying customer should ever see that.

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Name: L N*****
Date: 2023-03-01 16:21:07
Rating: 5
Comment: Enterprise is the best and I cant recommend them enough! I was able to pick up a car right away at the Oakland airport. In LA, I have waited for hours for the big car companies to pick up a reserved car. I had to change my plans several times due to a family emergency, and Enterprise worked with me. I also changed my drop off point, and that went smoothly as well. After getting beat up by the big names (long waits, up selling, etc.) in the business, I will only go to Enterprise!

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Name: H***** E*****
Date: 2023-02-07 16:35:02
Rating: 4
Comment: The staff was very kind and the service was great. They seem to only have one man working, but he was exceptional and helped me upgrade my rental with no hassles whatsoever. Whatever Enterprise does to train the staff, they should keep doing it as they are the nicest people in the rental car business!

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Name: S***** A*******
Date: 2023-02-07 15:26:30
Rating: 5
Comment: Excellent Service.Car came with a broken trunk. The return agent refunded me for the damage. Would 100% use again. Worth the price premium. No wait at airport when other agencies had hours long waits.

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Name: J***** B D*****
Date: 2023-01-20 15:48:29
Rating: 5
Comment: I only rent cars from Enterprise. Why? I was riding my bicycle across the US in March 2020 and arrived in Panama City Beach when Covid hit and everything began to shut down. They rented me a car on my debit card. I got home to my family in three days for less than 300$. The company is family owned and kept its workers employed while the competition fired theirs. In the years since they have always gone the extra mile for me. Every person I have dealt with, like the young woman who made it easy to drop off in Santee instead of San Diego two days ago, has treated me like a person and a valued customer. The vehicles I’ve rented have been clean and well prepped. This is the best rental car company in the USA.

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Name: C***** X
Date: 2023-01-11 21:04:47
Rating: 5
Comment: My experience with the customer service was great. It was at the SFO location (780 North McDonnell Road). I really appreciate the service provided by both the lady (I forgot her name, shes white, mid-height, brown/blonde hair, wearing glasses) at the vehicle returning service and Gabe Kern (branch manager). They are both very friendly and express genuine concern and care for customer. Because of their help, I wasnt charged extra fee and got to my flight on time. Really appreciate them!

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Name: j**** r*******
Date: 2023-01-07 05:14:39
Rating: 4
Comment: Sadly the car I rented had an it face malfunction and I couldn’t get the directions to the airport, which gave me a super bad anxiety attack being lost in alameda, however when I got to the location the employees helped me get to my flight in time. Kia has apple play which kept glitching out and not charging my phone. Luckily I was able to pull over and charge my phone and distributing nectar from the car interface. I called the last number I dial ed which was a place called swell. The lady there was able to get directions. Enterprise does not allow you to call locations and their customer service is in India and you can’t get any help. Customer service lady wanted to give me directions to denver international airport instead of Oakland airport.

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Name: T** D****
Date: 2023-01-03 02:01:54
Rating: 4
Comment: Same great Enterprise service I have come to expect on pickup and turn in was a breeze (after a couple of missed turns at Oakland International, better lighting on the signs for the rental companies might help in early AM). The Equinox I rented was ‘adequate’ but left a bit to be desired in features - perhaps a little more time familiarizing would have helped (and some of that’s on me)? I’m still an Enterprise fan!

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Name: J*****
Date: 2022-12-26 01:48:13
Rating: 1
Comment: Christmas chaos with rental car agencies overbooking cars. Left hertz without a refund to come to see if enterprise had any availability. Customer in front of line told me that they offered her two different cars and she only took one (letting me know they do indeed have one more available.) went up to the counter and they denied it and refused to service me. The customer that told me actually went back to the counter and asked and they told her that she wasn’t supposed to tell anyone. This is ridiculous. I’m surrounded at the airport for Christmas.

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Name: N*** M******
Date: 2022-12-11 20:17:31
Rating: 5
Comment: We had a terrible 1 star review at the San leandro enterprise just days before. But luckily not all enterprises are created equal. Hopefully Shandrea and her team are working when you get to the Oakland Airport enterprise for the highest quality customer service. They really made the difference and blew away our expectations

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Name: A***** J****** P*****
Date: 2022-12-05 19:00:00
Rating: 5
Comment: I LOVE renting from Enterprise. Over the Thanksgiving holiday, I compared rates between Enterprise and another company and Enterprise was a much better value. I also received wonderful customer service during both check-out and my return.

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Name: J****** M***
Date: 2022-11-08 19:33:18
Rating: 5
Comment: OUTSTANDING service with Kay who helped us with our car rental. She was so friendly, nice, helpful, personable and knowledgeable of the car inventory when I had questions. She was so thorough in the check out process and thoughtful to let us know the process of returning the car. Even enough I’m a frequent renter at this airport location, I appreciated her time in caring to inform us about the process. :) Simran and Miles were so helpful to extend my rental. Jenny was nice when I returned the car back. Everyone is awesome here and this will not be my last time renting at Enterprise!

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Name: L***** S*****
Date: 2022-11-03 20:21:38
Rating: 5
Comment: As always, I had a good experience with my rental. I just wish the car I chose had a GPS system in it. It was after all a 2021. I should have asked for a SUV with that feature, so that was on me. Everything went well & I have been a customer since 2008 & will continue to. Thank you to the customer service I received from the Oakland, CA branch at the Oakland Airport.

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Name: D*
Date: 2022-10-25 18:11:26
Rating: 5
Comment: Second.time using Enterprise this year. Both car rental experiences were great! One was longer road trip from SoCal to NorCal, other trip was fly into OAK airport and pickup car for day trip. Both times Enterprise rental car was easy to book and reserve, was given choice and selection of vehicle on site, always anticipate added insurance, only extra +/- $28, (get it, its worth the piece of mind IMO).Unlimited miles, easy drop off and go. Pricing was competitive and accurate. Tip: For longer road trip allowed dogs, just make sure to ask and approve, covered up all areas with packing blankets fo easy no mess clean up. Will definitely continue to use Enterprise in the future. Tip: check tire pressure before leaving lot. Both times tire pressure.was a little off and car pulled left.

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Name: T***** J*****
Date: 2022-10-19 12:57:07
Rating: 3
Comment: Customer service was great. Getting the car and returning it was super fast and efficient, however, the car itself was not good. I rented a high end elite suv. There was no windshield wiper fluid and itwas in a fogging town with not so good air quality. Windshield got dirty super fast. The well known brand luxury car did not operate very well. The transmission struggled to get into gear. At one point it took me and hour to get the car to release its emergency brake system so I could drive. It was automatic so had to try and read the manual to see how to get it to release so I could drive. No navigation was available so had to use my phone to get to my destinations. While that worked, it was extremely stressful to keep looking at my phone while in a City that had extreme traffic. I was disappointed at spending extra money on a luxury car that looked good but functioned terrible. Enterprise did give me a 1 day credit and $50 for the hassle but was still disappointed with the quality of the vehicle.

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Name: K** A***
Date: 2022-10-18 23:09:35
Rating: 5
Comment: The wonderful staff helping me(at Oakland International airport) made getting the car so easy. They were friendly, knowledgeable and so helpful.That’s the kind of customer service you don’t find anymore.Great job and thank you all

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Name: O**** B*****
Date: 2022-10-11 16:31:31
Rating: 5
Comment: We rented an Audi Q5 from Enterprise this time and everything was perfect. The car was clean and we really enjoyed driving it. Great Experience this time.This was the second time in a row that we have been given an unclean car in Oakland. The first time we had mud on the back seat and the second time we had fast food between the seats. We have only used Enterprise over the past 20 years because they were consistently good. The people we dealt with were all very nice and professional so we arent ready to give up on them yet. We may need to start flying into San Jose to get a clean car though.

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Name: C********** B*****
Date: 2022-10-03 18:15:17
Rating: 5
Comment: Front start to finish, everything was done in a timely manner. We were up graded at no extra cost to us. When returning the car we informed Monica of two minor discrepancies, the first was the crack in the windshield which they had already been noted prior to our pickup and the second was the odor of smoke. My wife and I didn’t want to be charged for something we didn’t do. Monica checked on our concerns and was very helpful in making sure we weren’t held responsible for those discrepancies. Thank you, Monica for your professionalism and warm smile.

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Name: J*** L*****
Date: 2022-09-07 18:26:21
Rating: 5
Comment: Great service from JJ checking out. Very good information about being safe as we drove around Oakland. Monica was very friendly when we checked in. Alexandro rescued my glasses that I had left in the car and came and found us before we got on the shuttle.

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Name: T** S*****
Date: 2022-08-29 13:18:31
Rating: 4
Comment: I went directly to the type of vehicle that I rented, like Ive done a numerous airport rental locations. Checked the minivan and proceeded to the exit booth. I was turned back at the exit booth, because they do not offer direct access to your rental vehicles at this location. I had to go back and process through the customer service counter. For the inconvenience, the customer service rep said that I did not have to fill the tank on the minivan, when I brought it back. Since I was going to drop it off at 2:30 AM, I thought that was great, only to find that there was no mention of that on my rental agreement. I brought it back full, just so I wouldnt get the added fuel charge after I had left Oakland.

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Name: P*** G****
Date: 2022-08-16 20:29:24
Rating: 5
Comment: Impressed with the staff at Oakland Enterprise. The staff is working outside, which makes their jobs a bit more difficult with trying to read slates in the sun. I had failed to coordinate my flight arrival time and my rental pickup time by several hours, but the staff member took care of the problem in a friendly and professional manner. The return went smoothly, except the signage directing you to the Car Rental Returns were really lacking; kinda of like those funny memes they had one job; had to circle around to find the second sign (not Enterprises fault, but they may want to discuss this with the Airport Management).

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Name: M*** K*****
Date: 2022-08-16 16:06:42
Rating: 5
Comment: The Enterprise office at Oakland Intl Airport (OAK) is convenient to reach via a 5 minute ride on the regular shuttle bus from the airport. The staff was friendly and made sure I got the specific vehicle I wanted. The vehicle was clean and in excellent working condition, I had no problems at all with the rental and the vehicle. Will definitely rent there again.

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Name: M* H**
Date: 2022-08-12 13:38:36
Rating: 5
Comment: My Experience was excellent per usual. The Customer Service, easy transaction, car, location were all perfect. I only rent cars from enterprise no matter where I am or what the cost. Enterprise has been my choice for over 10 years. Thank you once again Enterprise

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Name: J*** R******
Date: 2022-08-02 13:00:50
Rating: 4
Comment: Car was fine. Pickup was easy. Staff was nice. No complaints overall. But…Only issue - car not equipped with a fastrak transponder for bridge tolls which meant I was to cross a bridge and then be billed after. Which is fine but then Enterprise charged me the toll which was $7.00 and tacked on a $4.95 SERVICE FEE (!!??)??? So because Enterprise doesn’t have the car equipped with the transponder, I paid the toll plus a 71% service fee to Enterprise???? The bridges in the Bay Area no longer have toll takers so no option - not really fair.That’s why they got a four star instead of five.

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Name: S**** P****
Date: 2022-07-01 01:47:15
Rating: 5
Comment: Enterprise Rent-A-Car at the Oakland Airport was really a great experience for my husband and I. We were pleased with the car assigned to us. Everything went so smoothly from check out to cheeck in. The staff were friendly, informative, and helpful. Great customer focus Enterprise Staff!

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Name: R****** K
Date: 2022-06-12 22:24:04
Rating: 5
Comment: In the old days, on our vacations I used to choose whatever was the least expensive car rental company. Two times with two diff UN-named less expansive car rental companies we nearly missed our return home flights due to terrible cus service and or long waits to get the car returned .Also I tend to do a LOT of miles on our vacations, so in my case I purposely choose an economy car to save on gas. Esp. now mid 2022, gas prices are thru the roof so getting the type of car I actually booked was important to me. In the past with those OTHER car rental companies....Id reserve one type of car, but most of the time I got a totally different sized car than I wanted...well, just wasnt great. Long story short since I have been using Enterprise even locally a few times, everything has always gone extremely smoothly, cars are always in great shape, NO surprises no up sells. Enterprise may cost a little more than the cheap rental car companies of the day, but its been my experience I always have a great stress free experience with Enterprise, and I highly recommend them...

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Name: A******* N*************
Date: 2022-05-10 16:54:50
Rating: 3
Comment: I dont think Ill be using Enterprise again in the future. The booking process was relatively easy BUT apparently it automatically waived the insurance option when I reserved my car, so instead of paying $500-ish dollars for my rental, I paid $700. The guy who helped me out at the Airport rental center was nice enough but was complaining about how the computer system was out dated. Not really something you need to talk about.Customer service was helpful when I needed to know whether or not a shuttle service was available when I was going to do an after hours drop off. They said no. The instructions to return my rental were vauge and not very helpful.

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Name: N******* M*******
Date: 2022-05-08 00:28:34
Rating: 5
Comment: Rented a Volkswagen Passat that was very clean and great on gas. Returning the vehicle was a breeze, taking less than 10 minutes.

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Name: R*** V*****
Date: 2022-05-04 02:35:10
Rating: 5
Comment: I didn’t catch the girl’s name who helped us, but the whole interaction was flawless. I asked for a car with car play and solid gas mileage, got a Kia K5, the car was great. Very clean, great trunk space. From the time I exited the car rental shuttle to the time I exited in my rental car, it took all of 15 minutes. I couldn’t be happier. Return was so easy too.

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Name: H******* P****
Date: 2022-04-19 17:54:23
Rating: 1
Comment: Extremely disappointed with the quality of service my friend and I received by the manager and one other male staff member who kept saying “he was the new guy” as an excuse for his inadequate knowledge of company policies. They would not accept a debit card when it clearly states on the website that they do. Previously hired a car in Las Vegas just days before and received excellent service. Clearly the staff here are unaware of the company’s policies, get a reality check and hire staff that have an idea of what’s going on.

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Name: H** N*****
Date: 2022-04-19 01:08:28
Rating: 5
Comment: Enterprise representative was friendly and knowledgeable. Wait time was minimal. The car was clean and ready. From start to finish, our pleasant interaction lasted less than 5 minutes, and we were on our way! There was a minor issue about our debit card, but that too was resolved quickly. I was a frequent renter from a competitor whom I will not name, but after a major snafu with them, I tried Enterprise, and will never go back!

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Name: s*** s****
Date: 2022-03-30 13:58:31
Rating: 5
Comment: The closing manager Angus Lin at the Oakland International airport location was great. They had very few cars. but he took care of me and got me a good car for my visit to the bay area. Mr. Lin was helpful and gave me his card and said to let him know if I had any problems. For a single woman over 70 years of age that is a great comfort. Thanks, Angus.

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Name: N**** G****
Date: 2022-02-07 19:49:27
Rating: 5
Comment: Initially went there with a previous booking with another car rental and was left high and dry without a vehicle. I was feeling lost because I traveled miles to see my son. Refusing not to cry and give up I went to enterprise (who I should of started with initially) I was greeted by Darvonte immediately and he began to assist me. I explained to him what I needed and why and he excitedly was willing to help to me. His customer service was amazing. He reassured me that I would be able to see my son after miles of traveling and that was heaven sent. I drove off the lot in tears ( happy tears) he was my Angel that day. Thank you for employing him. During this pandemic customer service in places has went down, but Darvonte STILL gave amazing customer service. Definitely friendly, definitely welcoming, and succeed my expectations. Thank you enterprise for having him. If he wasn’t there I don’t know what would have happened. I stop renting from enterprise a long time ago but now you regained a forever customer. I was able to put a smile on my son’s face as we drove off to six flags.

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Name: D***** E****
Date: 2022-01-25 04:50:41
Rating: 5
Comment: Recently took a trip to the Bay Area. First time flying into Oakland, since we typically fly into SFO. First time renting a car at the airport too.. Was totally expecting mediocre customer service but was taken aback and pleasantly surprised by the excellent customer service!! Shout out to Nipa for giving us 110% - she was totally attentive and courteous throughout our entire transaction and answered my partners 10 million questions. Will definitely be flying into Oakland over SF now. And 11/10 recommend Enterprise!

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Name: B**** I***
Date: 2022-01-14 04:33:07
Rating: 5
Comment: My company I work for rents through Enterprise because of the quality they offer. No hassle and really great customer service. This is a real review, not a fake one. Now when I personally rent, sometimes Enterprise is just a bit more $ than Budget for example. However, if you rent all the time like I do, it wont take you long to stop chasing the lure of saving a few bucks and dealing with the hassle and lack of customer service. Just like Costco, amazing how loyal you become once you have the consistent good experience.

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Name: R**** K*****
Date: 2021-12-11 22:03:12
Rating: 5
Comment: The representative was very friendly and helpful. They had 3 choices for the category we reserved, but due to excess baggage we decided to upgrade for a fair price (after they let us see if the baggage fits both in a car from the original category and in the car we eventually took). The car itself was clean, reliable, and (unexpectedly) very well equipped.They even didnt try to sell us any insurance policy - we had to ask for it ourselves!All in all, would definitely rent there again.

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Name: C***** P*******
Date: 2021-10-23 12:52:21
Rating: 2
Comment: Be VERY CAREFUL - the last two rental receipts did NOT match the car I returned. Because I looked at the 2nd one, they sent me a corrected email immediately. I am still working on the first one! I need a correct receipt to dispute bridge tolls. I have a photo of the license plate and a copy of the bridge tolls after I returned the car. The receipt has the correct car model, mileage, but a different license plate #. NO ONE from the office even returns calls - is has been 6 days now. Every day when I call they assure me the manager will call you back, but nothing! At one point a customer service person said the plate I had was not in their fleet (despite my photo and verified bridge tolls). The staff, when you check in and out are all very nice, but there is something shady going on in this rental center. Are they switching license plates?

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Name: B**** C**
Date: 2021-10-14 03:08:58
Rating: 5
Comment: Very good, had a great time on our vacation. Had a good reliable car with an upgrade. Got good gas mileage. In a week drove almost 900 miles different terrain in CA. The team there at Enterprise Oakland Airport were terrific. Helpful and explained all my questions. Were very nice. Will go back

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Name: J**** L******* C******
Date: 2021-10-06 21:11:01
Rating: 2
Comment: The young man, Darvonte, at Oakland Airport enterprise was stellar in his customer service and made me very comfortable with the process. If this review was based on Darvonte then it’d be 5 stars, but unfortunately, it’s not. Excellent customer service aside, the car was on EMPTY when I got in and was also dusty/dirty and obviously hadn’t been cleaned. That’s whatever, I don’t hold that against anyone. The biggest issue I have is that I 100% left a pair of Beats headphones in the back seat and remembered after I got off the shuttle after dropping off the car. I immediately called and filed a lost item report, KNOWING a million percent that I left them in the back seat. After filing the claim I have received zero feedback from Enterprise and am not confident in your ability to get my lost items returned to me. This isn’t the first experience I’ve had with an item left in the car and that was also never returned to me. Am I to just expect that if I leave something in the car it’s just gone? I am Enterprise member and rent from you all regularly and love renting from you all, but if this is the customer service we can expect if something is left in the car then that is unfortunate and I will be moving my business elsewhere. Best part of the experience was Darvonte.

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Name: J***** A*****
Date: 2021-09-09 21:02:11
Rating: 2
Comment: Staff is friendly. Unfortunately, there arent any cars ready for guests. They should consider a reservation type system so theyll know whats needed...oh wait.?

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Name: L***** C W*******
Date: 2021-08-16 12:08:35
Rating: 3
Comment: We value Enterprise and the experience weve had over the years. However our last experience out of the Oakland Airport was less than stellar and extremely disappointing.First, there was only one person there to work with people. It took almost an hour to get waited on. During that time, we saw this woman struggle to find cars for the people in front of us.Second, when it came to our turn, she raced through, didnt ask if we wanted to upgrade. The only car left was a Nissan that was too small for my tall husband..his head hit the roof. As soon as we did the walk around, she skedaddled.This is not the type of service Im used to with Enterprise. I hope this is a one-off.

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Name: S***** R****
Date: 2021-07-27 13:07:32
Rating: 5
Comment: While in Oakland on a business trip I rented a car from Enterprise. Staff was very friendly, fast and efficient. I asked a couple questions about the area and the representative was happy to take a few minutes to make sure I knew where I was going. I wish I would have asked her name, her customer service was top notch! Check out and check in was great, they get you in and out quickly!

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Name: R******* G****
Date: 2021-06-22 19:51:19
Rating: 5
Comment: We have our corporate account with Enterprise, and their customer service is typically VERY good. However this time we were using a new airline our of the hanger (not the normal airport) we were unable to get a lyft or cab and the manager went out of his way to ensure we made it to our flight on time.This kind of personal treatment is never forgotten! Some employees are unable to think beyond corporate policy or normal routines, everyday business functions. Im so happy that Enterprise is hiring employees who think for themselves, and value the long term customer relationship.

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Name: M**** S
Date: 2021-04-30 15:53:16
Rating: 5
Comment: This was the first time using Enterprise at the Oakland Airport. Overall, it was a good experience but one little item surprised me. We drove the car 68 miles. We filled the tank up a few blocks from the rental car location; even topping it off a bit to make sure it was full. To get a receipt at the gas station we would have had to go into the shop and because of Covid we skipped that. When we checked out, we were not asked if we filled the tank, nobody got in the car to check the gas gauge. When the gal told me the total it was $4 more than the quote, but I figured it was just a tax. After walking away and looking at my receipt I realized they added a fee for gas. It’s not a lot of money but it was a surprise. It’s not even worth a call, just wanted to post so others can be aware.UPDATE: I am updating my original review from a 3 star to a 5 star as Enterprise has resolved this issue to my satisfaction.

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Name: P******* J*****
Date: 2021-04-12 15:04:33
Rating: 4
Comment: First let me say the general manager Latasha has been there for years and she is always so helpful, customer service oriented and keeps her word. Staff seems to have good customer service skills as well. The ONLY downfall to renting vehicles is sometimes the cleanliness isn’t always up to par. The dashboards could be wiped down just a little bit better, seats(under & sides) could be vacuumed a little bit better & maybe some type of disinfectant sprayed after cleaning to mask the lingering smell of cannabis for those of us who do not smoke. I love this location but I always have to take that extra step in wiping the steering wheel & dash down. Gas tanks are always full and they’re quick to correct a mistake. I appreciate latasha and her staff .

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Name: S**** F*******
Date: 2021-03-24 22:02:17
Rating: 5
Comment: My latest experience was not surprising. What was surprising is my expectation of having a negative experience due to the location and time of my travel.Your team at Oakland airport was fantastic. We had a challenge in my reservation. The team resolved the issue and I was on my way. An old friend used to say no fuss, no muss. This is my typical (not surprised) experience with Enterprise- excellent service, excellent people.I will continue to be a loyal renter....

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Name: K*** M*******
Date: 2020-12-17 10:26:36
Rating: 5
Comment: I only use Enterprise. My last rental was from the Oakland airport. Very nice people, super fast in and out. Reserved a Jetta size car for a week, got a nice upgrade to a new Jeep Cherokee Latitude, awesome vehicle. We will be setting up another Oakland rental soon. I tell everyone to use Enterprise. I have always had good service, been using Enterprise for over 20 years. Thank you.

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Name: J**** D****
Date: 2020-07-29 15:57:52
Rating: 2
Comment: Mediocre experience. I booked a car last minute and travelled to the Oakland Downtown location, only to be told that they were sold out of cars. Very annoying, as soon as I left I received a text telling me what I had just found out. Had to go all the way to the airport to get a car. The lady who helped me there was very helpful and made everything go smoothly even though I had already incurred a bunch of extra costs and used a bunch of time. Usually my experience with Enterprise is good

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Name: S C*******
Date: 2020-05-20 19:32:24
Rating: 1
Comment: Before you make a move, read the reviews on Yelp.If where/when you spend money you expect 1. respect 2. integrity or 3. service then this is not the rental company location for you. I have not experienced such horrible service in my life. I would rather pay more for a degraded vehicle from another company than deal with the level of service I received from this place. Give me a clunker with great service and a smile rather than have to be spoken to like a child and disrespected by those whom you are spending your hard-earned cash at. The staff at this location seems to be tolerating being employed. The employees at Enterprise are not happy to be there and its evident in the way they treat customers. I dont know if this is evident of toxic top down culture or a lack of corporate care either way its spilling over into the customer experience. I arrived on time and no one was there. Once they arrived approx 30 min late and didnt honor my 2 promised upgrades because the managers who gave me the upgrades were either on furloughed or not there so it could no longer be honored. I received extremely dirty cars with previous 2 rentals and in order to make up for the state of their vehicles the managers have me a free upgrade for my next rental due to the fact that I had to clean out the vehicle myself. They tell you one thing but do another, will make up policy on the fly and will not honor that policy later. Keep in mind not only do I have a corporate account but I am a frequent personal renter. I will NEVER rent from Enterprise again. If my money is my voice hey will no longer hear my voice at Enterprise. Use any other rental company other than Enterprise. National is owned by the same company but the service experience is on the polar opposite. Avis at the Oakland airport has excellent staff as well. Go speak with Tess at Hertz shell take care of you. Trust me steer clear of Enterprise.

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Name: N******* S****
Date: 2019-10-30 12:03:14
Rating: 5
Comment: Oakland Airports Enterprise Rent-A-Car is the best car rental I have come across so far. Excellent pick up at the terminal. The staff goes out of the way to make sure you know where you are going and how to get there. The Nissan was spotless and ran perfectly. The staff makes sure you are ready and oriented. The return was effortless. There was no high pressure sales to add costs to the rental. My questions were answered promptly. Staff is energetic and treats you like you were the first person to come in that day and the only one expected. Personal service is great.

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Name: A***** B*****
Date: 2019-10-02 18:21:10
Rating: 5
Comment: I absolutely love the experience each time I go to the Oakland Airport. The people at the check in counter and outside when picking up the vehicle are always so pleasant and FAST (the best qualities to have when dealing with me and reservations). I want to thank you Enterprise hands down for always providing us with the best and most reliable cars and wonderful service staff especially at this location.

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Name: K*** R********
Date: 2019-09-10 18:45:54
Rating: 3
Comment: I booked with Enterprise since theyre a trusted name in the business but when I arrived to pickup my car I was told it wasnt ready. This is really frustrating when you book something months in advance for a specific time and youre told sorry with a shrug. Waited an hour in the parking lot before the car rolled up and I arrived late to my event.Other than that, the car was great and the return service was speedy. But Ill definitely be hesitatant from booking with them in the future.

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Name: B**** M*******
Date: 2019-07-17 04:27:59
Rating: 5
Comment: I love Enterprise, They hire smart, interesting, capable individuals who are friendly and on the ball. I have NEVER had an issue with them. The cars are great and there is never a wait. I dont ever even consider any other companies now, they are far above the competition. I have spoken to several of their employees and they are happy to work for Enterprise and feel valued and well taken care of. I have had nothing but wonderful experiences with them and I can not say that about any other part of my travels.Thanks, Enterprise

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Name: e**** q******
Date: 2019-07-09 15:19:49
Rating: 2
Comment: The customer service was great. Getting the reminders to pick up and drop off my car was a nice bonus. My only issue was the car I got. It was a 2019 Toyota Camry. The car was clean the windows were rolled down it had low mileage seems perfect right? Well I had to roll up the windows, I drove it home and it sat in the sun while I finished packing for my road trip. When I opened the door after a couple of hours, it hit me the strongest smell of marijuana you could imagine. I drove it to pick up my friends and had to stop at a grocery store to get air freshener. While on the trip I had to repeatedly spray the car down and I was praying I would not get pulled over for speeding because as Ricky Ricardo would say you have some explaining to do. I let them know when I dropped it off and they did nothing. I contacted them on their webpage and still nothing. Then I get this email to provide them a review of my experience. Guess they didnt get the email.

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Name: J***** N******
Date: 2019-03-12 19:11:02
Rating: 5
Comment: I always use Enterprise to rent my car! Check in is super fast and easy, takes about 3 minutes. Cars are always clean, great condition. Last 3 times I rented, I received a brand new car with less than 3000 miles on it. Drop off is also always fast and easy. Also, great customer service and easy to get an upgrade for free ;) I will never rent from another company

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Name: D***** H***
Date: 2019-01-16 13:45:47
Rating: 5
Comment: Ive rented cars from many different companies over the years but for the past several years, I dont even bother looking at other companies, I simply book with Enterprise. It started with me working on booking a car online and I used a couple of the sites that check every car rental company known to man. While I was usually able to find a rental that was $15-20 cheaper, I kept coming back to Enterprise because Ive always had a positive experience with Enterprise. The staff at every location is always very friendly and the Oakland location was certainly no exception. When I picked the car up, I was given a friendly greeting by every Enterprise employee I had contact with. When I dropped the car off, I was not only greeted but was thanked for my business by at least four different employees during the drop off procedure and as I walked to the airport shuttle. The process at pick up and at drop off is pretty painless and incredibly quick. I highly recommend Enterprise and the Enterprise Oakland location. They certainly seem to be doing it right by fostering a corporate culture of friendly outstanding customer service.

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Name: P** J
Date: 2018-11-11 20:50:22
Rating: 5
Comment: Enterprise is truly an unlimited mileage rental car company (with minor limitation), with superb service.I recently (March/2015) rented an economy car from the airport location for three weeks, and got a free upgrade (from a membership I had). The lady at the front counter was extremely polite, courteous, and very professional. Since car was reserved, very little paperwork was needed. I was there for no more than 3 minutes before the agreement was printed. I confirm with her manager(?) that the rental indeed has unlimited mileage since we were taking a tour across the west coast for three weeks. The only restriction was that the car stay in the US, you need to rent it from the airport location.Picking up a also another new experience for us. The lady at the lot was expecting us, greeted us with a big smile, and showed me at least 7 cars, and asked which one we prefer. This was unexpected, since rental car co. generally just give you what they assigned.Car was brand new, with less than 1000mi, and clean inside out. It also came with XM radio, which was a bonus on long road trip. You get ~20 useful channels. (news, musics, PBS...etc).Return was also a breeze. We finished our trip 1 day early, and decided to return the car early. To my surprise, Enterprise deducted 1 day of rental fee from our original contract. This has never happened to us with other major companies. Needless to say, this made us even more pleased with their service. Return was extremely efficient. The staff had a handheld printer, and printed our receipt (which already reflected the new total) while I was talking to her. Return took less than two minutes, and we did not noticed any other fees that some companies sometimes add on to your final bills.Every staff at the OAK airport location we encountered were superb. We will definitely use Enterprise again, and probably for all of our future car rental. Enterprise OAK Airport deserved a six star rating.

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Name: W****** B*******
Date: 2018-06-15 19:50:20
Rating: 4
Comment: Really good customer service. All the staff - from the front desk, to the person getting us to our rental car and then the person checking us in at the return were all very polite and attentive. Unusually courteous - given the lack of customer service these days. The staff at Oakland Airport deserve kudos for their efforts.

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Name: F******* A****
Date: 2018-02-07 17:45:04
Rating: 5
Comment: Extremely happy with rental experience. Surprised by initial intake - much faster completion with process. Same very rapid, simple selection of rental - actually offered a free upgrade since chosen model class was not available at the time of our apppearance at the rental lot. Our chosen auto was clean, no problems in operation. Return process was very fast and efficient. Cost of rental was entirely satisfactory. Enterprise is and will be definitely our first choice in future rentals

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Name: S**** D****
Date: 2018-01-09 17:21:02
Rating: 5
Comment: Picking up my reserved car was a breeze at Oakland International Airport. The guy at the counter was friendly and quickly directed me their car location. As I approached the Enterprise section I was greeted by a friendly young lady who escorted me to the proper car. After a walk around the car to check for existing damage I was on my way. Returning the car was equally trouble free. The full size Chevy Malibu was clean and ran well. I could have rented a cheaper car but chose Enterprise because they have proven themselves to rent reliable well maintained vehicles.

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Name: S A (***** L****
Date: 2017-12-16 21:15:09
Rating: 5
Comment: I really like Enterprise. The only issue I have is the car prices are usually a lot higher than what I want to pay but you do get what you pay for. At the Oakland airport I failed to get the womans name that helped me but she was super pleasant, helpful and made my car rental experience amazing. It was already proving to be a long night because my rental reservation through another company had fallen through so I was completely frustrated and tired. But Enterprise made it all better and the woman helping me really worked with me and got me exactly what I wanted and needed. I am definitely considering using enterprise way more often.

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Name: B*** H
Date: 2017-11-18 02:20:37
Rating: 1
Comment: Do yourself a favor and use a different car rental service. My reserved vehicle (2days) was supposed to be $118. I show up to pick up my car and..... surprise $237. After finally talking to the manager and they didn’t offer any understanding I walked and used Avis for a much cheaper price.

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Name: P***** D********
Date: 2017-10-13 18:01:16
Rating: 5
Comment: This was the quickest and easiest car rental experience in my life. Literally, waited in line for 3 minutes, stepped to the counter, was handed my paperwork and instructed to go outside to get the vehicle. No sales pitch for additional insurance, no pushing of accessories, no making me feel stupid for not choosing their gas refill option (this happened with a competitor in Savannah a year earlier) - just pick up and go. Returning was equally as easy - will definitely continue renting from Enterprise!

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Name: j*******
Date: 2017-07-12 14:05:12
Rating: 4
Comment: In/Out was pretty quick and easy. Friendly staff person helped us get a sweet upgrade at a good price. The interior of the car was not as clean as I would have liked or expected. We never got the satellite radio to work, but when we called they took the charge off with no problem.

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Name: j**** s**
Date: 2017-06-28 16:29:09
Rating: 5
Comment: My husband and I are frequent renters and the service they provide has always been a great experience.The customer service representatives are professional, helpful. This last time we had a really nice guy Eugene, who took his time with us and cared about our concerns. From the beginning till the end he greeted us with a smile & very professional, knowledgeable and experience with his work.We are always pleased and only rent from enterprise... they are Awesome!!! .

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Name: R***** T******
Date: 2017-03-03 13:40:27
Rating: 3
Comment: I work with an organization that has businesses all across the US so I find myself in many locations and we use Enterprise exclusively. Recently I went to the rental counter and checked in for my car. The agent was great and really tried to up sale me into an upgrade. Talking about how my company would want me to be in the upgraded car. I listened and then politely indicated that I would just keep my original reservation. When I went to the lot to actually load up and get on my way the outside agent took me to the upgraded vehicle and then told me they were out of my grade of car. So they then gave me the upgrade for my original reservation. Great I took the car and got onto my busy day. It hit me that the inside agent tried to get me to pay for something better so they could actually benefit from them not being able to provide the actual rental I had reserved. If enterprise was straight up when I walked to the front desk and told me we appreciate your business and your company using us all over the country we are going to upgrade you as a thank you. That would go a long way to lock me in as a dedicated Enterprise Customer and advocate. But now I realize I have got to watch Enterprise like and hawk to protect my company from being taken advantage of in the name of great customer service. Did Enterprise do anything wrong NO but they sure placed seeds of doubt in my mind and I will certainly be willing to entertain bids and offers from their competitors. When I brought this to the attention of one of the attendants upon my return they told me the front desk does not know what cars we have in the back! Ha Ha nice try, so you want to further try to fool me by telling me that Enterprise management is not smart enough to communicate their inventory from one desk to another that is literally 50 feet from each other. To quote Michael Ore in the THE BLIND SIDE, Im not stupid!

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Name: M****** M*****
Date: 2016-11-24 18:41:03
Rating: 5
Comment: We flew into Oakland from Indiana. It was late, I was tired and a bit cranky. When I arrived at check in the service was quick and pleasant. I had reserved a full size car. Apparently, full sized cars are not really full sized. I am a full size person and need extra room not to mention a hip problem that makes it very painful to get in and out of low sitting cars. The employee saw that I was having an issue with the chosen car and upgraded me to a van, at no extra charge. I have been a loyal member of Enterprise for many years and will continue due to service like this. :)

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Name: d**** j****
Date: 2016-11-08 02:12:37
Rating: 5
Comment: One of the best rental car experiences Ive had in a while. The pick-up was very well done. They walked us out to the aisles and described the choices we had. All were good, but chose the brand spanking new Dodge SUV. The SUV was flawless.The car return was very easy. They had made little error in which credit card to charge. They took car of it and gave me a little credit on my charge. That was already more than necessary, but then they asked one of their employees to drive us to the airport terminal rather than wait for the next shuttle.The customer service was the best Ive seen from a rental car company.

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Name: D********
Date: 2016-09-28 05:25:46
Rating: 5
Comment: What a great experience!!! My first encounter wS Mr. Skyler at the front counter. He greeted me with a welcome, a smile and a handshake. He got me squared away quickly and pointed me to the car lot. At the car lot the lady that assisted me was very friendly, engaged and helpful. I like the fact we inspected the car together before leaving the lot. Upon my return the young lady that assisted me was again very friendly and engaged. She asked me about my trip and about the car. She also got me squared away quickly. I was impressed to encounter a younger generation of people that assisted customers quickly and with kindness...that is a very rare trait these days. I think Enterprise may become my car rental spot. I hope all locations are this friendly. Thanks for a wonderful experience!

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Name: S***** S********
Date: 2016-08-31 17:25:47
Rating: 5
Comment: Representative was very courteous and professional. He found the best car available on the lot to meet my needs and I really thank him for his suggestion. Even though I had to pay extra for the upgrade it was worth my time and money.I have rented car several times from Enterprise in the last two years and I look forward to renting from them for my future needs.

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Name: C****** H***
Date: 2016-05-11 16:47:25
Rating: 5
Comment: The people at the desk and checkout were incredibly helpful and friendly. The only problem is that the car only had 2 bars of gas (range 81 miles) when I picked it up, which I didnt notice until I was on the freeway heading away from the airport. I put $24 of gas into the car when I got to Berkeley. When I returned the car, they graciously offered to give me a voucher for free gas on my next rental. I declined (in a hurry) but I was impressed that they were willing to fix the situation without even asking to see my gas receipt. All in all, a fine experience.

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Name: A*** H****
Date: 2015-09-15 15:36:30
Rating: 1
Comment: I always use Enterprise for my personal and business rentals. After my experience with the Earhart Rd location, I might just change to a different company for my rental car needs.I made a reservation well in advance (one week). My flight was delayed by 3 hours so I called to inform them that I was still on my way and that I was just dealing with a flight delay. The person who answered the phone didnt even take my name or anything to ensure that a car would be there for me when I arrived, she only said well we are open til 10 so we will be here and then she hung up (since this was Saturday, her information wasnt even true as they close on 8 on Saturdays).So when I finally arrived at the location around 6pm, they did not have a car for me. They said it was being cleaned and would be ready in 10 minutes. I waited an hour. During this hour 3 different groups of customers arrived after me but were given cars almost immediately. At least one of these groups were given a vehicle that would have suited my needs. I had reserved a standard sized SUV and one of the groups had received what looked to be a Luxury crossover that was the same size as a standard sized SUV.Finally when they obtained a vehicle for me they promised 10% off as an apology for making me wait an hour. I gladly accepted. If they would have held to this promise then I would have given them at least 3 stars, however, when I returned the vehicle, they tried to charge me full price. I informed them that they had promised 10% off. The attendant went to her booth and returned with a new receipt showing a discount of $15 which is a discount of only 6.25% (base rental price of $240).