Enterprise Rent-A-Car
Category: Car rental agency, Van rental agency
Address: 225 E Cypress Ave, Redding, CA 96002, United States
Phone: +1 530-223-0700
Worktime:
Address: 225 E Cypress Ave, Redding, CA 96002, United States
Phone: +1 530-223-0700
Worktime:
| Day | Time |
|---|---|
| Monday | 7:30 AM–6 PM |
| Tuesday | 7:30 AM–6 PM |
| Wednesday | 7:30 AM–6 PM |
| Thursday | 7:30 AM–6 PM |
| Friday | 7:30 AM–6 PM |
| Saturday | 9 AM–12 PM |
| Sunday | Closed |
Site: https://enterprise.com/en/car-rental-locations/us/ca/redding-3008.html?mcid=yext:245709
Rating: 4.1
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Rating: 4.1
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Name: S***** C******
Date: 2024-07-02 14:38:42
Rating: 5
Comment: Outstanding staff of capable, courteous, & efficient people. Always tried to meet my needs. I would commend more of the staff if I could remember their names…Nick & Ethan I can remember.
Name: M******** P*****
Date: 2024-07-02 05:48:04
Rating: 5
Comment: Very good experience enterprise redding Ca ❤️
Click here to view more comments
Name: R A C*******
Date: 2024-07-02 00:09:04
Rating: 4
Comment: Office staff is good. Cars are not clean. You never know how much fuel your car will have. Vehicles arent really full of fuel even when they are presented as full.
Name: M******* B
Date: 2024-06-21 20:15:06
Rating: 1
Comment: I will NEVER rent from this location ever again. The gentleman that I talked to when picking up the rental AWESOME when I called to extend my rental agreement the guy that answered was rude condescending an all around douch !! I will be returning the rental tomorrow and going somewhere else to rent my car!!
Name: J********* L**** N************
Date: 2024-06-20 15:05:45
Rating: 4
Comment: I was on a month long journey after my May 4th wedding and Enterprise Rent-A-Car was there the entire way from Hilo Hawaii to Seattle, to Alaska, to California.My uncle passed away during my honeymoon. I flew from Hawaiito California, then to Alaska to get my dad from an Assisted Living facility for the funeral in Seattle.Just be prepared to have all of your money on one credit card, or a return plane ticket which was bought 24 hours previously, to show the sales people, or they WILL NOT rent a car to you with just a debit card. Also using several cards with your name on it wont work either.Sometimes we get exhausted from traveling and it took me a 20 minutes walkabout around the airport to figure out that I should just put money from my debit to my credit card so that I could rent a car immediately.Otherwise I had great service with fantastic cars to drive. We drove very long days and got great gas mileage. My father is 83 and we had a pleasant drive in a very comfortable car.
Name: T**** C******
Date: 2024-06-06 13:16:52
Rating: 5
Comment: I always get great service here. Quick in and out, convenient returns and friendly staff. Thank you!!
Name: C*** D*****
Date: 2024-06-05 00:41:06
Rating: 5
Comment: All the issues we had were on our part and we didnt realize that they dont take any kind of cash and theres a $300 deposit up front for the vehicle. I guess we should have read the fine line. Anyways, our experience was pretty great Jacob, who I believe is the manager was really great even through all the customers that came in and how busy they were. Even when some people started getting pretty upset, he kept his cool the whole time, which is very difficult when youre working in a customer service position. I dont fail. All employees were as friendly and helpful as Jacob was, but from the ones we interacted with, they were pretty friendly and helpful. We appreciate everyones patience. As I mentioned, all the issues that we were having were on mine and my husbands part so we appreciate it their time, their patience and their helpfulness.
Name: A***** C******
Date: 2024-06-04 01:35:05
Rating: 5
Comment: Jacob fuller was amazing with all my needs. I would definitely recommend enterprise for rentals. He went beyond with his customer service skills.
Name: J***** C******
Date: 2024-05-30 17:27:13
Rating: 4
Comment: Great customer service and friendly staff. Good selection of cars as well. Only reason for 4 star review was short hours on Saturday and not open Sunday to do a one day rental on weekend.
Name: A***** B****
Date: 2024-05-30 11:26:14
Rating: 5
Comment: My son had a baseball tournament down in LA over Memorial Day weekend, and thankfully Enterprise had our back like usual. I rented a new Sentra for less than $300 for the whole week. Thank you for always having reliable vehicles and making sure my children and I arrive safely on our trips.
Name: D**** J*****
Date: 2024-05-29 20:07:01
Rating: 5
Comment: Extremely helpful employees. They do everything they can to make your experience as easy and comfortable as possible.
Name: M****** B****
Date: 2024-05-24 17:44:17
Rating: 5
Comment: This is our go to place from now on when renting cars to go on vacation. For some reason, when I would check rates through the Costco website, I never thought about check with this company. If it wasnt for my daughter telling me to give them a chance, I would have lost out on a great company and great prices. We are now reward members and plan on using this company every time we leave for an extended period of time. Thank you Enterprise for being there for us each and every time. Keep up the good work.
Name: D*** J****
Date: 2024-05-24 14:14:19
Rating: 5
Comment: Went in without a reservation. Was greated quickly. In and out in less than 15 minutes.
Name: S***** N*****
Date: 2024-05-16 01:22:42
Rating: 5
Comment: The process to get my reserved rental was easy and straightforward. Jacob was the representative to talk about my insurance options, my fueling options, and the unlimited mileage that came with my rental. I was able to just drop off the car during my returning time, they didn’t charge me extra because my children got some crumbs on the floor, or even just some typical dirt from walking around. I’m apart of the enterprise plus membership and with that I am accumulating points for a free rental! The car that I had was a 2024 Nissan rouge, it was nice to drive something brand new, and the representative had thoroughly walked me through the features of the vehicle leaving time for questions. I wasn’t rushed to leave the office location or anything. I would recommend enterprise for anyone that is looking for a rental car, there is a deposit you have to put down, and depending on if you have insurance that have different options for you! I’m a young renter (under 25) so this as a option for me to feel 100% safe on the road and not to add more miles than needed to my new car has been the most beneficial.
Name: M***** & M******* O*******
Date: 2024-05-13 14:50:16
Rating: 5
Comment: The location was extremely busy at time of my car pickup. Despite this, front desk and other staff were very polite and courteous. Drop off was very easy and staff helpful..special shout-out to employee Josh M.!
Name: J******* M***********
Date: 2024-05-13 14:46:33
Rating: 5
Comment: I just recently got a car from them for the week and they took great care of me. They were kind, quick, and I left with smile on my face. Thank you guys again! I’ll be there for my next future trips!
Name: J*** K****
Date: 2024-05-10 15:51:01
Rating: 5
Comment: Awesome experience decent prices and along customer service
Name: S**** W*****
Date: 2024-05-09 18:38:40
Rating: 5
Comment: Redding Enterprise Rent-A-Car does it again. This location is very busy, but customer service is always A+++. They will make sure you are taken care of every time. I cant say enough about how much the rental process has been absolutely painless for Personal and Business Purposes. Thank You Again, Redding Enterprise Rent-A-Car. See you again in the near future.
Name: L*** R******
Date: 2024-05-06 13:17:33
Rating: 4
Comment: Very energetic, knowledgeable and kind! They picked me up from the body shop. Didn’t have the car I requested and gave me a free upgrade. I was disappointed that I had to pay for another whole day when I turned it in a day prior only 5 hours after my pick up time.
Name: J*** P*****
Date: 2024-05-02 14:45:17
Rating: 5
Comment: Spotless vehicle. Prompt friendly service. Courtesy ride to and from. The young driver, whose name I negelected to get, was especially friendly. He usually washes cars. Wish Id gotten his name.
Name: P**** H*****
Date: 2024-04-27 08:19:22
Rating: 5
Comment: My husband was happy with how quickly he was able to pick up his rental vehicle and get on the road. Greeted as we first walked in. The guy who took us out to the vehicle engaged in conversation the whole time. Great service.
Name: M****** B*****
Date: 2024-04-26 15:44:15
Rating: 5
Comment: Staff very efficient at Garden Grove office, Chloe is very nice
Name: C****** S******
Date: 2024-04-22 14:06:02
Rating: 5
Comment: I had an overall great experience, the last person to help me was a gentleman named Jacob (at the Redding location) and he really went out of his way to do a great job.
Name: L*** C V*** J*
Date: 2024-04-19 18:42:22
Rating: 5
Comment: I reserved a Chevy Tahoe and when I picked up the vehicle I asked for a suburban sized SUV. I got the upgrade and it all went well.
Name: V****** C*****
Date: 2024-04-16 04:00:53
Rating: 5
Comment: They are kind and super efficient i was in and out of their fast and on my way to vacation with no stress. Thank you Enterprises for ur great crevice. See you again soon.
Name: D****** P********
Date: 2024-04-16 01:44:54
Rating: 5
Comment: Ive been using Enterprize Car /Truck Rental exclusively for more than 40 years.In that time I estimate renting more than 200 vehicles.The customer service is always impeccableThe vehicles are always impeccablePrices are more than fair.I rented last weekendIm renting tomorrowWhere else?ENTERPRIZEONE FINAL AWARD FOR EXCELLENCEMATT@ THE CYPRESS STORE /REDDING CALIFORNIATHANK YOUSINCERELYDARRELL PIZZAGONI
Name: Z****** K*****
Date: 2024-04-12 14:11:46
Rating: 5
Comment: I’ve been using Enterprise for a long term rental for work, they have been super easy to work with, Porsche check’s in monthly to see if there’s anything I need and has been awesome to work with.
Name: S***** H******
Date: 2024-04-09 02:53:16
Rating: 5
Comment: Redding, California office has always been the best ever. Kris Figueroa was our associate who helped us get into a 2023 Toyota 4Runner - what a great guy. Chance Villavicencio, Josh Lessinger and all the rest of the staff always a pleasure to rent our cars there. Well be back for some great customer service. Thank you everyone. Sorry I didnt have business cards for all staff - but you are all amazing! Thank you again for the great service! Sheryl Hassell
Name: N******* B******
Date: 2024-04-08 20:21:28
Rating: 5
Comment: Excellent customer service. The guys are very personable and it appears they really care.
Name: D****** D*** L***
Date: 2024-04-05 12:20:04
Rating: 5
Comment: The staff was absolutely amazing. They were crazy busy the day I rented my car but they all hustled and got everyone taken care of.
Name: R** K*****
Date: 2024-04-05 12:18:11
Rating: 5
Comment: Excellent service, customer care and the vehicles were in great shape.
Name: L**** S*****
Date: 2024-04-04 15:18:58
Rating: 5
Comment: Matt was amazing at check in he was able to meet all our request. we were able to get our vehicle in a timely manner. Everyone was extremely polite and professional. Upon returning our vehicle Chance was very polite and helpful. Everyone we encountered was nice and extremely helpful. There’s nowhere else I would rent from in Redding Ca.
Name: M M*
Date: 2024-04-03 22:56:42
Rating: 3
Comment: Everything supurb except relentless hardsell of overpriced and unneeded insurance at red bluff location so much so that i cancelled the rental. Redding not as relentless. Enterprise should pay more to employees so they dont have to bully people into buying insurance that is over 25 dollars a day just to make extra money
Name: C******** K******
Date: 2024-04-03 22:39:34
Rating: 5
Comment: The car I rented was in great condition. I received great service during both pick-up and drop-off.
Name: S***** W******
Date: 2024-04-01 23:20:43
Rating: 5
Comment: Matt does a great job running the place!! I rent here regularly for work and every employee that has helped me has been kind and efficient
Name: C******** M*******
Date: 2024-03-28 20:04:31
Rating: 5
Comment: I rented a SUV from the Enterprise in Redding and I was extremely impressed with the entire staff from pick up to drop off. When I arrived with my daughter, the line was very long, and our wait was about 20 minutes plus. However, the guy who helped us was VERY aware and communicated with us as well as ensuring that we were okay while waiting. He was very good with multitasking and knowing his customers personally. His helper even took our heavy luggage and loaded the car which was super nice. The night before I had to drop off the car, I ended up getting a stomach bug and I knew I didnt have the energy to fill up the tank (I should have taken care of it before I got back to the hotel). The morning of I called enterprise to explain what happened and asked if someone could come pick up the vehicle. They dropped off a guy at the hotel who got the keys from me and even wished me well to feel better. Keep in mind that car places do NOT have to do this and some actually will not go above and beyond. I thanked them and spoke with the manager later that week when I got back home and he ended up removing some of the charges since I was sick. Again long story but well worth it to explain how amazing this location is!!
Name: A*** K******
Date: 2024-03-26 01:30:45
Rating: 2
Comment: We reserved vehicle 2 weeks in advance for a one way trip and were given completely different vehicles, one was a 15 seater van that the airport enterprise employee gave me the third degree about it and held onto me longer while I was trying to make a flight. Rough experience this time.
Name: M*** S*******
Date: 2024-03-25 22:49:48
Rating: 5
Comment: These are the Car Rental pros in Redding California. Friendly and professional, clean vehicles and service with a smile. Ill be back for sure!
Name: M*** F*****
Date: 2024-03-23 01:37:05
Rating: 5
Comment: Aloha All,Being from the islands, I miss the Aloha Spirit!But doing business at the Enterprise in Redding brings that spirit back!Everyone is especially informative and helpful as well as updating me all the time keeping out the guess work. That goes for all the employees I’ve been around. Especially Porsche! (Top Notch)Appreciate you all!!!!!!!’M. Franco
Name: D***** L*******
Date: 2024-03-19 05:13:10
Rating: 5
Comment: The Enterprise staff was great and made the process as easy as possible!
Name: J****** B********
Date: 2024-03-14 20:27:35
Rating: 4
Comment: Good service but it has been a week for them to issue me a credit on my card and it has yet to happen.Going down there to see whats going on.
Name: A***** L***
Date: 2024-03-13 14:58:56
Rating: 5
Comment: I have rented a car from this location twice and both times I’ve experienced great customer service on both the pick up and the return visits. Jacob and Riley helped me both times with my rental and were nice and quick with the check in and return process. I will continue to rent from this location for any future needs.
Name: A*** T*********
Date: 2024-02-21 04:42:14
Rating: 3
Comment: I had a reservation for a car. Ethan was helping me then there became some issues. He became very rush and short as if my asking questions about the issue was something he didnt want to deal with. Not really helpful. He was quite willing to leave me stranded without a car. Knowing my car was in the shop for repairs. I stepped outside and made a couple of calls. Then I went back in and Benny was extremely helpful with answering my questions and really went above and beyond with assisting me.
Name: L**** M*****
Date: 2024-02-15 16:16:53
Rating: 5
Comment: Enterprise FBO service was super accommodating and very convenient for a pilot needing a vehicle when we landed after hours. Will definitely use again!
Name: R*** B*****
Date: 2024-02-09 16:54:56
Rating: 5
Comment: My general experience with the people working there are helpful and they provide good customer service.
Name: H****** D******
Date: 2024-02-07 17:14:46
Rating: 5
Comment: Jacob was friendly, professional and quick. Everything went perfectly,
Name: D*** S****************
Date: 2024-02-06 18:19:50
Rating: 1
Comment: It isnt very cool when you go through the whole process of selecting a vehicle etc online and it tells you the amount due at the counter is such and such amount, but when you get there theres also a $300 charge, which would be fine except when you go in there expecting to only pay the amount said do it counter, It is not very helpful.
Name: k*** e**********
Date: 2024-01-27 20:10:27
Rating: 5
Comment: Very nice! And friendly staff. Very eager to help in any way that they can. The cars are new, low miles. I cannot say enough about how great this specific branch of Enterprise rental is. I rented cars from Enterprise. Other places and theyre not meeting up to the expectations that have been set by this Enterprise. If you need to rent a car, I encourage you to rent one through them
Name: D*** K*****
Date: 2024-01-25 14:22:01
Rating: 5
Comment: The service was good. I was returning a car and Chance Villavicencio made the experience quick and simple.
Name: D****** F*******
Date: 2024-01-23 03:38:11
Rating: 5
Comment: I can only speak about the enterprise office in Redding because its the only one Ive dealt with. But if the others are anywhere like this one had willingly and happily seek them out in another town. Ive had to rent for a while now due to my other vehicle issue, but in all that time to the staff there at the office has been incredibly understanding and respectful, as well as optimistic. Ive dealt primarily with Matt, who has listened to my story and works me to insure I get the vehicle and value I need for my job. Likewise when I stop by to pickup or return my ride, each one of the staff is friendly and helpful. And dont forget there are some pretty busy mornings, yet someone always notices a new face walking in and lets said person know that he or she will be taken care of. Its one of professional and friendly courteous examples that other companies could follow. If I have to call, each person who answers, is able to assist and /or resolve my issue, be it with a credit or debit card, a upcoming reservation and even changing vehicles as I need. Its rare that I write any review, but having worked with this office and seen how they treat other customers, I am happy to rate them 5 dtars
Name: C******** V*********
Date: 2024-01-22 15:19:46
Rating: 5
Comment: Enterprise has been my go to in rental car needs. Their staff goes over and beyond and is always so friendly and accommodating. I can’t say enough about how wonderful my experiences have been. I am a frequent renter and look forward to seeing them all, each week. I would definitely recommend them. 10/10
Name: S*** K**
Date: 2024-01-19 18:34:55
Rating: 5
Comment: My agents were great and professional. I was an hour late bringing it back and they even gave me that courtesy. Great job. Thank you, Chris.
Name: K******* N*
Date: 2024-01-17 20:35:48
Rating: 5
Comment: Amazing experience with Enterprise. Smooth, fast & easy. Jacob & Chance were very friendly and made me feel I wasn’t just another “invoice” they were processing through the system. The car I rented was give was the latest model & super clean. Highly recommend.
Name: M****** F****
Date: 2024-01-10 19:26:45
Rating: 2
Comment: Spent 20 minutes on my lunch hour looking for a parking spot. Once I was able to find one they did not have the car that I reserved (compact) but $15 dollars more a day they would give me a SUV. I was traveling to the LA area and reserved a car that would be good on gas mileage. I ended up paying an additional $10 more a day for a mid size. They were going to put me in a Malibu which had a huge golf ball sized shatter in the lower passenger windshield. I was told that it was safe to drive because it was just filled even though is was rough to the touch. I refused and asked about a different Malibu that was up front. The employee came back with the keys and they told they were not sure if it was safe to drive due to it needing to be maintained. I asked why it was out front with the other cars and got no response. I had to asked them what else they had and was eventually put in an different Malibu. What should of taken maybe 20-30 minutes took my entire lunch hour to get through.
Name: M***** S*******
Date: 2023-12-27 19:07:20
Rating: 5
Comment: This location has excellent customer service, even with having to work the holiday weekend. Everyone there was super kind and pleasant. Also got my deposit back super quick and the rental prices are great! I’d choose Enterprise over other companies in the area anyday.
Name: B*** N***
Date: 2023-12-25 15:58:09
Rating: 5
Comment: Extremely kind staff. Efficient. Helpful. Love this location. Good staff and manager. Also Chris is always great!
Name: V****** K*****
Date: 2023-12-23 00:10:21
Rating: 4
Comment: I have to go into office there to return business trucks once in a while. The parking lot is very tiny, but the service is always great even if they are really busy sometimesI sure appreciate the service in the office there because it is so hard to get a competent person on the phone that csm help you. Thank you Redding East Cypress location
Name: P*** w***
Date: 2023-12-22 18:56:42
Rating: 5
Comment: Everything went very well, Im happy to say. And as far as the customer service aspect, I couldnt be more pleased. The Enterprise agent who assisted me with the pick up of my rental, was well trained and knowledgeable. I believe his name was Tyler. He suggested the best option for the gas reimbursement. Which helped me save a little time and money but more importantly, it was one less thing I had to worry about before returning the vehicle. With the help from Chris, dropping the vehicle off was quick and easy. He was there to assist me when I pulled up. I didnt have to go inside and wait in line or walk around and look for someone. He did a quick but thorough inspection. He asked if I had any problems and how comfortable I was renting with Enterprise. I have absolutely no complaints, it cant get any easier then that. Thanks to these two individuals, I look forward to renting with you again. AWSESOME JOB GUYS!!!
Name: G***** D***
Date: 2023-12-11 16:16:03
Rating: 5
Comment: Matt and Riley were super nice and fast with getting me into a car and returning the car ! They answered all my questions and reassured me of the process.
Name: T**** H*******
Date: 2023-11-22 16:00:44
Rating: 5
Comment: Every employee I have had the pleasure to work with, has been very polite and professional. I have used the Cypress location many times in the past few years. I have had only two very minor issues with the rental cars, but NEVER with the employees! Keep up the great teamwork!
Name: M** L**
Date: 2023-11-21 11:18:55
Rating: 5
Comment: The customer service was super wonderful. Last week I was a little late due to a holiday they close early like noon. When I got there they already put away the car and about to close. I needed the car. I talk to a girl so she went get me someone, I forgot his name. He was very nice and help me out. I get my rental car. When I return the car, I dont have to wait long at all, also I would like to thanks the drive that drop me off at my house. Will recommend this place.( Sierra)
Name: R**** C****
Date: 2023-11-13 16:37:06
Rating: 5
Comment: I use them for business and personal use. Service is friendly and helpful. Cars are clean and nice to drive.
Name: T**** D*****
Date: 2023-11-04 06:31:38
Rating: 1
Comment: I will try and get to the meat quickly as possible. I went to pick up my rental car and due to MY lack of moving funds etc. I was asking the representative if I could put the deposit on one card and pay for the actual fee with a different card. He said No. I understood but was angry at myself and upset about having to drive to a secure location and move money around then come back and get the car. As I was leaving I said to the representative and to myself, “maybe I’ll just end up renting a car somewhere else”. The representative responded with, “yay, maybe you should rent a car somewhere else”. I stopped in my tracks and asked/“demanded” to speak to a manager. I spoke with the Manager, Mat. I told him what happened and he said he heard his representative tell me to go do my business elsewhere. I told the manager I had planned to come back but now I probably would not even when the manager said he would work with me. I told him thank you but No. I went to Avis and paid a little more then I would have at Enterprise but the ease of parking and the customer service was Super!! Even after my rental AVIS has been in touch with me and thanked me for choosing AVIS and I am so happy I did!!! Now AVIS will get my Monthly rental business. Long story short, Go to AVIS!
Name: M******* F*****
Date: 2023-10-20 01:29:05
Rating: 5
Comment: I recently rented a car from Enterprise in Redding, CA, and Im thrilled to share my fantastic experience. The convenience of their location and the range of vehicles available made my choice easy. The staffs professionalism, efficiency, and helpfulness were outstanding, ensuring a seamless rental process. The car I rented was clean, well-maintained, and provided a comfortable ride. With competitive pricing and flexible options, Enterprise in Redding is the go-to choice for stress-free car rentals, whether youre a local or a traveler passing through. Im genuinely impressed with their service and will undoubtedly choose them for my future rental needs!
Name: P****** L*********
Date: 2023-10-19 02:31:12
Rating: 2
Comment: No car ready at appointment. Hour wait. Took a car that I didnt want so as to not get further behind schedule. Employees were nice.
Name: Y***** R******
Date: 2023-10-12 14:44:49
Rating: 5
Comment: A very well ran location with a group of employees that go the extra mile. They got me in and out with awesome customer service. I came back 2 weeks later and they were just as welcoming. I travel a lot and this location is #1. All employees were respectful with all of the other customers as well. What a great ran location for Enterprise.
Name: M******* G******
Date: 2023-10-03 02:31:10
Rating: 5
Comment: Every time I rent from Enterprise they have the car available even if it is last minute. They are very friendly and do a great job making sure I understand everything. When I returned my car this time Kris F. was super friendly and available if I had any questions. Would recommend.
Name: B**** B*****
Date: 2023-09-20 13:24:46
Rating: 5
Comment: Redding office was great - they were super busy but made sure everyone was taken care of. The manager at this store is top notch.
Name: D***** W*****
Date: 2023-09-20 00:00:34
Rating: 5
Comment: Enterprise in Redding is a great place to rent from! They have knowledgeable employees, who are polite, kind and always make the experience as easy as possible.
Name: D*** L****
Date: 2023-09-18 07:14:51
Rating: 5
Comment: This location has the best employees, always attentive in what you want, and will make arrangements to get the ride you are interested in. There is an employee who has the skills of a Chief Executive Officer his name is Matt. I sat there one day just watching him run the floor, and he shines! The customers love him, he knows EVERYTHING and ANYTHING about that company and he enjoys his job! I told him hes wasting his talent and should be in the corporate office! He chuckled! All the employees there are awesome but Matt is hands down the best customer service rep I have ever encountered! It is a pleasure to be in his presence!
Name: R****** M******
Date: 2023-09-16 05:13:27
Rating: 1
Comment: The employees charged me double the rent for the car, with the promise that they would return half of it to me when I delivered the car. I have been delivering the car for a week and to this day I have not received the money.
Name: K**** C**
Date: 2023-09-14 15:29:13
Rating: 5
Comment: I was in an accident and not at fault. The other insurance company had a low amount allowed for a rental that would have been way smaller than my car. The guy who helped us check in called the insurance company and got us a larger amount so we would be comfortable in a car the same size as mine. He went out of his way to do this and was extremely helpful. I always have good experience at enterprise. The one time our car was not up to our standards in the past they made up for it with customer service! Always a pleasant experience
Name: S******* S*****
Date: 2023-08-29 21:19:06
Rating: 5
Comment: My family and Ive been renting pretty regularly from Enterprise. But this location is the best Ive ever worked with!! Cars are always clean and the people who work here are so so friendly!!Chance Villavicencio helped me in my latest rental and he was super nice and friendly! Great to work with!They really make the rental process easy and smooth! Highly recommend!
Name: M*** B****
Date: 2023-08-28 18:58:15
Rating: 2
Comment: Service was great the car was infestated with ants and when we were driving back from LA there was no offices that had cars to swap and we received no discount when we dropped off.
Name: M****** D***
Date: 2023-08-28 16:32:06
Rating: 2
Comment: Obviously a very popular location, as they are usually very busy. Last time I used them, was for an insurance related issue. The attendant was very over assertive regarding needing the additional coverages. My credit card i was using had coverage protection, and the insurance company policy covered also, as they were paying the majority of the bill. Even though I declined the additional coverage, the attendant added it to the bill. Recommend knowing for certain if you need this coverage and then make sure they do not sneak it in before you sign off. They also tried to hide scratches on the trunk lid by having it opened when we arrived to the car to inspect it. I had to call them after the fact to tell them that we noticed it when we got home.
Name: E*** O******
Date: 2023-08-24 18:44:10
Rating: 2
Comment: The customer service rep that I had assumed I wanted a car like my other one never asking me what type of car I would like. he had a attitude that he knew and not giving me for allowing me give opinion. I learned from over listening from another customer service man telling another customer that they can pick another car if they call in if they have it. I was about to do that but decided it was just no use. I feel that they put you in a midsize car because it might be a little bit more expensive for the insurance to pay. Im not impressed
Name: P******** J****
Date: 2023-08-24 14:42:58
Rating: 1
Comment: Please, dont just read my review. Search other low rated reviews before doing business with Enterprise. My story is similar to a few others on here. I was having work done at a dealership here in Redding, on my own vehicle. That dealership set up my rental through Enterprise so all I had to do was show up and pick up the vehicle. 3 weeks after I drop the vehicle back off at Enterprise, they charge my Debit card an additional $50.00 because they said the dealership wouldnt pay. 2 things about that. 1st, its not my problem. Enterprise has an agreement of some sort with Lithia. So when the two of them disagree on something, like a bill, they turn it back around on the customer to make it difficult on the customer, knowing it is now up to us (the customer) to get our money back.That is dirty pool, Enterprise. Not cool.Second. The employees are Enterprise will flat out lie to you about the cost of a vehicle and what they will actually charge you when it is all said and done.Do not do business with this company. What should have been a 1 day rental and a 50.00 total charge has turned into a 3 week nightmare where I have received 3 very unprofessional phone calls, wasted 4 additional hours of my time, and incurred 4 overdraft fees all becauseENTERPRISE CHARGED MY DEBIT CARD MORE MONEY 3 WEEKS AFTER THE TRANSACTION HAD CONCLUSED.Last thing. Do not pay attention to whatever response Enterprise puts as a response to this review. If they wanted to make things right, they wouldnt do this to people in the first place.Would not recommend.0 StarsEpic FailTruly disappointed that what should have been a 1 day rental at 50 dollars has now turned into an hours long ordeal, that not including gas or reimbursement for my time has cost my just over $250.00.Oh, to be fair, Benny over there is a nice guy. He listened to my issue, and really wanted to help because he knows Enterprise did wrong.
Name: L****
Date: 2023-08-21 05:35:13
Rating: 4
Comment: Edited. Had a reservation for 8:30 rented cars from this location multiple times. Every time there is an issue with proving residence. This time I was one of the first people checked in. Have watched multiple people get cars before me and I have been sitting here waiting for over an hour and a half. I am a local business owner honestly cannot afford to be sitting around waiting for an hour and a half anywhere. Honestly have zero issue removing this review, if someone reaches out to try and make things right. I honestly don’t understand the point of reserving a car if I’m waiting over an hour and a half to get it. Edited.Ethan the assistant manager. Made everything right. Got everything handled got me into a car and apologized for the delay.
Name: a** d********
Date: 2023-08-09 11:53:56
Rating: 5
Comment: Easy check in to get vehicle and easy return of vehicle employees are so friendly and helpful vehicles are well maintained and clean it was a smooth ride I loved it so much that Im going to buy a chevy Malibu thank you
Name: T****** H****
Date: 2023-08-02 17:00:39
Rating: 5
Comment: Love my experience with enterprise!! The wait was a bit long, but on a really hot day it was nice to have a air conditioned waiting area. My return was equally as smooth. The gentleman who assisted me both times, Chance, was so helpful and easy going.. very efficient.
Name: C****** K**
Date: 2023-07-29 04:38:45
Rating: 5
Comment: When I got picked up by enterprise less then a hour before they closed at noon on a Saturday. I figured I would be in and out. Boy was I wrong! I walked in and it was standing room only. With only one person behind the counter. 2 maybe 3 others putting customers in there cars and 3 or 4 cleaning the cars that had been returned. Well I have never been any place that was that busy where there wasnt at least a couple of people who got rude with the person behind the counter. But Matt Amaral, kept a smile on his face as well as everybody in the store. If he hadnt been all smiles and interacted with everyone even if they werent the one standing in front of him I wouldnt bother writing this review. And when I brought the car back, I wasnt on the lot more than a couple of minutes and Chance Villavicencio had checked my car back in and I was inside enterprise free shuttle home in less than 8 mins. Of pulling into enterprise Car lot. Thank you Matt and Chance!!!
Name: R** F***
Date: 2023-07-27 07:59:43
Rating: 5
Comment: I only rent automobiles from Enterprise for both my business and family needs. The team at the Redding CA office is always very friendly and professional. I worked directly with Ethan during my last automobile rental and he provided great customer service. I did not have to wait to get a shuttle back to my home. Thank you Enterprise!
Name: D**** C**************
Date: 2023-07-26 22:48:41
Rating: 5
Comment: When I returned my rental Steven helped me. It was quick and easy. Steven did an excellent job. I rated him a 5.
Name: J****** G******
Date: 2023-07-21 16:11:55
Rating: 5
Comment: Great fast service! Chris was very helpful and assisted me in ensuring I got the perfect car for my trip to Portland. Would definitely use again.
Name: M******* A******
Date: 2023-07-21 00:28:51
Rating: 2
Comment: Im really not sure what has happened to this business. They used to care and wanted to make sure the customers were happy. Now there is no one there on Sundays, so you can drop off your car, and you have to pay for an extra day. The car they gave me was not midsized.
Name: C******** C***
Date: 2023-07-11 15:10:21
Rating: 4
Comment: Other than having to wait roughly 20 mins for the car to finish being cleaned (I was happy to wait) the entire process was quick and easy. I absolutely recommend using the online reservation service. The entire staff was very helpful, they did offer another vehicle at no extra cost for having to wait.
Name: A***** S******
Date: 2023-06-30 01:53:19
Rating: 5
Comment: Super easy and stress-free experience start to finish. I even had to modify the length of time I needed my rental twice during vacation and it was super simple to do so online. Every member of the staff was extremely friendly and kind.
Name: I*** A********
Date: 2023-06-27 02:10:50
Rating: 5
Comment: Very competitive rates - car was great and service was great. The agent showed me the car I had rented but also discussed other similar options. I ended up renting a significantly larger vehicle for not much more money. Very satisfied and would definitely use Enterprise again in a heartbeat.
Name: L**** B*****
Date: 2023-06-21 16:23:34
Rating: 5
Comment: Amazing service and staff! Mgr went out of his way to take me to the Bank to settle my account and it was closing time. Have used enterprise a few different times now and always the same great service!! Thank you Enterprise for your consistent customer service even with grouchy customers, and I witnessed a couple of doozies!!
Name: t** s***** m**
Date: 2023-06-14 12:29:53
Rating: 5
Comment: I rent here a lot. Service is always great and they go out of their way to make sure the renter is satisfied. Addison Nay was a pleasure to work with
Name: S****** B******
Date: 2023-06-13 22:23:46
Rating: 3
Comment: First time using this company in many many years, the booking went fine, but I booked for 9am didnt get into a ride until past 930AM. They said they didnt have a mid size SUV to get me into so they put me in a van which was fine however it had issues so I had to go back to the place and get another one which was another 30+ minutes. It was really frustrating as I was on a time schedule.
Name: s**** r*****
Date: 2023-06-08 16:27:14
Rating: 5
Comment: Was easy to make reservations for car one day. I was able to get ride to enterprise office, it was extremely busy but the associates were working to get me and everyone a car. The car was surprise and good one, I came back next day mate at door to check in my rental and got a ride back to shop to pick up my car. Got my 300 back into my account. Over all great experience everyone very polite and respectful would recommend to friends.
Name: F****** Z********
Date: 2023-06-05 22:34:14
Rating: 5
Comment: I have rented from enterprise rent a car here in Redding, CA. 2 times now. The Team really works hard to get you in and out in a reasonable time. The 3 people who took care of us were very kind and friendly. The car was a Toyota Highlander, I wasnt to sure if it would get the gas mileage I wanted, but I needed the space and comfort more. I was truly blessed with the gas mileage, and will consider buying this SUV.Love the Redding Team!! You all do a great job!!
Name: A****** S****** (** S***********
Date: 2023-06-05 17:52:17
Rating: 5
Comment: This Redding office branch, has a welcoming, friendly, professional atmosphere with a high business confidence that when someone comes in, they will be taken care of. Everyone who walks in is valued. I felt valued when I used their services picking up my car, and at drop off. Furthermore, noticed the same treatment of value with other costumers.
Name: J****** G***
Date: 2023-05-22 13:27:20
Rating: 5
Comment: We had great service & the people who worked @ Enterprise were kind and efficient with every need I had, I definitely would recommend Enterprise rent a car to my friends & familySigned very happy customersJeffery & Tawni Gage
Name: D***** Q*******
Date: 2023-05-11 18:24:02
Rating: 5
Comment: Great experience. Staff go above and beyond what was expected. Rental was comfortable, just what I requested, clean and ready to go when I got there for pickup. Excellent ride service to my home upon my return. I would recommend the Redding CA location to anyone. They should be a training site for the company.
Name: J**** C*******
Date: 2023-05-03 14:50:44
Rating: 4
Comment: I reserved a compact car for a trip last week but when I tried to pick it up there were none available. I was offered a smaller car (economy) at no discount. It wouldn’t work for me, so I had to pay more for an upgrade to midsize car.
Name: D*** C******
Date: 2023-04-28 14:05:03
Rating: 5
Comment: Excellent service from rental to return. The staff went above and beyond the normal level of service I’ve received at other rental car agencies!
Name: D**** A******
Date: 2023-04-25 18:39:34
Rating: 5
Comment: I can’t remember the name. You probably have it but he was great in every respect. Same as when I rented it everyone was very helpful and responsive. I like enterprise. One of if not the best rental car company. I do alot of travel with my private job fueling out helicopters on fires. I have to fly and rent cars quite often never have a problem from enterprise ever. Keep up the good work.
Name: L**** M*******
Date: 2023-04-24 13:33:52
Rating: 5
Comment: I was well treated it was fantastic, maybe would’ve liked a newer car, but it worked well and we are very pleased.
Name: G**** U****
Date: 2023-04-17 18:10:31
Rating: 3
Comment: My family and I waited a while before I asked them the whereabouts of our car. They said they were working on it, but I heard the guy said he had forgotten about us to another worker. I understand people are busy and forget but tell us the truth. The car smelled like a cigarette, and they said someone was standing nearby and smoking, thats why itsmelled. Instead of making excuses, do something about it. Spray freshener instead of waiting for the customer to ask.
Name: J**** G******
Date: 2023-03-28 04:31:56
Rating: 1
Comment: I reserved a economy and was given an SUV at no extra cost. I called and left a message because the car had a 1/4 tank of gas and flashed oil maintenance required the whole time. I was never given a call back. I extended my rental waiting on my insurance to payment to begin paying the bill and finally just returned the car because the sales rep wasnt understanding I had AAA. I looked at my invoice and with my work and AAA discount on was being charged $69 daily for an economy car ! That is not what I agreed to so my entire deposit was kept and now Im being sent a $115 bill!...not at all the way Enterprise has operated in the past! .. disappointed in the entire experience !
Name: m*** r***
Date: 2023-03-22 12:22:24
Rating: 5
Comment: We had a great experience with the Redding crew, my group doubled in size and they got me a bigger all wheel drive on a short notice. Mark R.
Name: C******** O***
Date: 2023-03-14 09:56:28
Rating: 1
Comment: I rented a vehicle from this company through my car insurance. I live in the mountains so I need 4 wheel drive. I originally got the the rental location where tried to put me in a truck that was making a serious screeching sound. I was like is that normal? Te female rep said oh I didn’t realize that noise is coming from this truck. I said yeah, I want a different vehicle. She then pulled out the only other 4 wheel drive option there which was a classic dodge with 1/4 tank of gas. She opened the door and said that someone was trying to cover up the smell of cigarette smoke and that is why the fragrance was so strong. She then stated if the smell was too bad to bring it back in a few days and switch out for another 4 wheel drive. I just dealt with it since I didn’t have the time. I return the vehicle and then get an invoice saying I Owe $150 cleaning of animal fur…this is a complete lie, I didn’t have one animal in my vehicle. They already had a deposit of $50 and then tried to charge my debit card $200. First off, even if I was guilty which I was not, how does a $150 cleaning fee charge amount to $250? Just curious. Second how is this company going to get and pin the cleaning fee on me when the person before was smoking cigarettes? This is so disgusting as a massive rental car company that makes millions. They have now threatened to send the money owed to collections. I will be taking this company to court if they don’t fix this issue. Stay away from this company. They also run Alamo and National Car Rental which they made me aware of after threatening to never let me rent again unless I pay their scam. Stay away
Name: K***** W
Date: 2023-02-20 18:29:06
Rating: 5
Comment: Unfortunately I have had to get a few rental lately. Enterprise in Redding and Red Bluff California is alway so nice and accommodating. I drive a lot for work and it’s important to me not only to have a comfortable car but also good on gas. This last time I rented a Toyota Camry what an amazing car. Thank you to everyone.
Name: S*** W*****
Date: 2023-02-09 09:01:19
Rating: 5
Comment: Enterprise customer service is great. I’ve never have any problems booking a rental car and the customer service reps are always compromising and helpful.
Name: J*** M*******
Date: 2023-02-05 00:06:25
Rating: 5
Comment: Very friendly service. I appreciated how quickly and easy they were able to set me up with a car. The car was immaculate and the drop off/pick up service was perfect! The website was easy to understand and navigate, making reserving the car and even extending the rental dates super clear.
Name: A*** J******
Date: 2023-01-18 19:29:51
Rating: 5
Comment: The customer service here is second to none! Everyone is so kind and polite and helpful, they make renting a car with them a breeze! Esteban returned my rental for me and I was in and out quickly, thanks for everything Enterprise!
Name: A***** P***
Date: 2023-01-13 14:34:57
Rating: 5
Comment: Second review! This was my 3rd time renting in 3 years. I reserved last minute and picked up about 40 minutes later, and only 10 min before closing. They had a full staff, all were friendly and happy. They upgraded my rental for no extra cost and the guy took the time to run the car through the car wash and show me all the features of the car and even made sure I could hook my Bluetooth up so I had my music.First review for first rental: I reserved online and picked up 30 minutes later! The lady was nice and professional. She wasnt super friendly, but then again it was 5 min till closing amidst the Corona scare. The car drove well and I returned after hours, which was easy. Overall a good experience.
Name: J*** B*****
Date: 2023-01-09 16:17:10
Rating: 4
Comment: Good experience. The staff at Enterprise was very professional. Though the vehicle we reserved wasnt what we ended up renting, we were quite happy with the whole car rental experience. The price quoted online was the price charged.
Name: D**** S*******
Date: 2022-11-30 20:24:31
Rating: 1
Comment: Brought car back after weekend had light scratch on hood. My fault for not taking a magnifying glass to the car before leaving. Now they want the entire hood repaired and repainted. Make sure if you are a woman especially that you are SUPER through with looking the car over. Won’t be renting from the very unhelpful staff that’s just looking to make a quick buck and ruin people’s holidays.
Name: A*** G*
Date: 2022-11-25 16:37:52
Rating: 4
Comment: This Enterprise rental office is really terrific. I have found all the staff to be very personable and helpful. Ive had to rent a vehicle off and on for many months and so have experienced their services many times and they are consistently good. The manager of this office, Matt, is particularly helpful and kind. The only negative experience has been that on particularly busy days no one will answer the phone at the office. This can be challenging if you need a ride to the Enterprise office to pick up a vehicle. But other than that I have nothing but good things to say about this office.
Name: S**** D
Date: 2022-11-13 03:32:18
Rating: 1
Comment: They rented me a car with expired tags. Had to wait til next day to fix it, there for had to wait to leave for my trip. I had rented a cabin on airbnb and missed out on the first night which was non refundable. So I lost almost 200 dollars because of them and they barely took anything off my bill for the inconvenience they caused and the money I was out because of them. They obviously didnt give a $***
Name: S**** G******
Date: 2022-11-04 12:09:28
Rating: 5
Comment: Eduardo and Addison ( from the Cypress location) both made my rental experience enjoyable. They were very helpful when answering my questions. They both possessed a warm and friendly attitude. I give each of them FIVE STARS.
Name: D****** B*********
Date: 2022-10-26 15:57:40
Rating: 5
Comment: We needed to rent a car for a weekend trip, they gave us a great car that was clean inside and out. Costumer service was excellent and pick up and return of the vehicle was fast and easy. The employees at enterprise Rent-A-Car were so nice and explained everything well. We will be using their rent a car services again in the near future!!!
Name: J*****
Date: 2022-10-24 17:22:15
Rating: 5
Comment: Friendly and courteous staff in Redding, got the rental picked up quickly and returned, 10 days later, with no hassle. Good selection of cars that were very well cleaned. They were even nice enough to drive me home, 16 miles away!Thanks!
Name: W****** J*****
Date: 2022-10-17 16:16:57
Rating: 4
Comment: Customer service is good. The only complaint is when reserving a specific vehicle on the web site it doesnt seem to reach the local establishment. My last rental, an economy car, which was reserved two weeks in advance. Checked in, waited only a few minutes, the agent approached me with the key. We proceeded outside to a group of 11 vehicle. The agent started pressing the alarm to locate said vehicle. With no response. I was directed to have a seat indoors while the search continued. 24 minutes later Im told the only vehicle available is a Chevy Tahoe. Which is a LARGE vehicle. That scenario has occurred 8o% of the time and Im a fairly frequent customer.
Name: T****** L*****
Date: 2022-10-13 13:15:39
Rating: 5
Comment: I was provided an Enterprise Rental through my automobile insurance. The vehicle was delivered to me at an offsite location. Upon receiving the vehicle, I was greeted by an Enterprise employee. We circled the vehicle together and inspected it for previous damage. The vehicle was full with fuel and was clean inside/out.Upon returning the rental, I was greeted by an Enterprise employee. The employee was courteous, friendly, and knowledgeable.
Name: M****** H*****
Date: 2022-10-03 18:10:26
Rating: 5
Comment: Matt was amazing! I needed a one way rental immediately, as my car I bought only 5 days before broke down, with complete engine failure, on my way to Idaho. Matt was able to help me get to Idaho! I appreciate the customer service and him going above and beyond!
Name: M*** M*****
Date: 2022-09-26 16:26:18
Rating: 5
Comment: Enterprise employees in Redding are always friendly and usually very good about holding our reserved vehicle. The office may be very busy but the employees do their best to keep things moving.
Name: M****** S*******
Date: 2022-07-20 06:53:32
Rating: 5
Comment: Great rental experience. I was able to get an amazing Jeep Limited Edition SUV. Vehicle was super clean, service was excellent, price was $101.00 a day a bit more then I was looking to spend but the jeep was definitely worth it! They even gave me a ride back to my office all in about 20 mins . Well done
Name: T*** S******
Date: 2022-06-17 00:51:19
Rating: 2
Comment: They rented me a car that had warning lights on and when I called about the warning lights they told me to take it to the nearest enterprise, so I did. The one in Sacramento, who told me it was a malfunction of the sonar sensors and that it would be fine for a cross country trip to Oklahoma. I made it to New Mexico before the back tire blew out on I40 when I changed the tire I realized both rear tires were bad and splitting with wires showing g 😐 thank God for Armorillo enterprise they were open late and replaced the car and got my family into a safer car immediately. They were amazing👏 I am so grateful to them. Especially Sarah.
Name: S**** K****
Date: 2022-06-08 16:04:35
Rating: 4
Comment: They can be really busy in the morning and do a great job of addressing concerns on the floor and getting folks out the door and moving in a fast and secure manner. I have never been presented with any reason compelling enough to rent from anyone but Enterprise.
Name: M****** D****
Date: 2022-05-25 00:48:22
Rating: 1
Comment: EVERY SINGLE TIME I’ve rented a car for a day or sometimes two, I have ALWAYS been charged extra days when I specifically returned it way sooner than they say, so it’s frustrating that I always have to try to contact them to make the change to try and fix these obvious mistakes that occur randomly “by accident”? Who knows… but it really makes it a hassle for me to rent a car when I need to because I know that I’m always going to be charged way more than I’m told on my card, when I do everything correctly and return the vehicle always on time? I’m sure I’m not the only one who has this same issue…
Name: B**** S********
Date: 2022-05-06 19:07:59
Rating: 1
Comment: A day prior to my rental I called the Redding, CA location to schedule and confirm a pickup. I provided my number and address and was told that I’d receive a call about 30mins prior to pickup. At 9:30am the day of my pickup, I called this location to get an ETA. I was told the driver would arrive in 15-20mins. Over 30mins later, no driver so I called to the location back. I was told the that the shuttle driver had just left to come pick me up - the location was 2.1 miles (or 6-8minutes) away. Over 30mins later - still no ride. In short, I waited over 90mins and the driver never showed. I eventually was able to get a ride to the location. When I arrived, the two employees assisted everyone in the line but me. One person in line needed a ride back and was told it would only take about 10mins, so this location definitely offers rides - apparently only to certain customers. Eventually I was the only person in line - and someone finally asked if I had been helped.I informed the receptionist that the shuttle never called or showed up - there was no apology, explanation and barely an acknowledgment of my statement. I missed an extremely important meeting that nearly ruined a commercial relationship with a long term client. I’m an employee for a company that I own, and didn’t have my corporate cards on me - the receptionist was extremely rude and made several snarky remarks seemingly questioning my authority to use the corporate account- I was dressed very unassuming in sweatpants and a jacket, I presume my humble attire, and not my skin tone, was the reason for how blatantly disrespectful the employees at this location were. The employees at this location could benefit from cultural competency & professionalism training. It is never ok to stand up a customer, what a complete waste of my time.
Name: G********* H***
Date: 2022-04-28 16:41:33
Rating: 1
Comment: They had no indication that we would be needed a major credit card and that a chase debit doesnt work, therefore denying us our rental that has been scheduled in advance leaving us stranded without a car in a different state, but dont worry they can offer to drop you off somewhere.
Name: R*** O**
Date: 2022-04-24 20:07:17
Rating: 1
Comment: I almost never leave reviews but wow, horrible customer service. My husband and mom went over yesterday to enquire and rent a car, and the guy they spoke to was super unhelpful and unfriendly. Didnt get his name. Hopefully next time we go, their staffs are more professional.
Name: S**** Y
Date: 2022-04-20 22:29:40
Rating: 2
Comment: I would advise anyone I know to rent from any other rental agency in town. We needed a rental while our car had some work done and I could not believe the condition of the vehicle they gave us. It was covered in scrapes, scratches and dings.There was so much dirt and grime on the inside that we had dirt marks on our clothes when we got out of the car, multiple times. There was an odor from it being so dirty. We tried to take it back to trade it in and instead they just took it back and re-vacuumed it. My husband still had to clean it after that when he brought it home. The next day we noticed the oil change light was on and the left tail light was out. So we had to call back and tell them we wanted a different car. I gave them 2 stars because Matt was very friendly and really tried to be helpful despite the two other men I talked to being very rude and pushy.
Name: T******** T*******
Date: 2022-04-09 18:11:28
Rating: 1
Comment: The Redding, CA facility is by far one of the worst rental facilities. My company uses National and there is not a National in Redding as a result I am stuck with Enterprise Rental. The requested vehicle is never available upon arrival so they try to stick me something else. The employees are not knowledgeable nor provide exceptional customer service. They ask for proof of business yet it is on the credit card used that ask to see; very idiotic. The vehicles are not provided with a full tank of gas and the windshields are not cleaned inside or out; in addition the vehicles are claimed to be washed but they look as though they are quickly sprayed with a low pressure.On hold for over 10 minutes then the call is disconnected.
Name: J**** A
Date: 2022-04-09 04:03:47
Rating: 5
Comment: Our car broke down in the middle of a trip. We were very happy with our rental. At the dealership, we were set up with a rental car. We spent the night in a hotel since no cars were available that afternoon. Since we had to check out of the hotel, we were picked up with all our things and could wait at the rental office. We were able to get coffee and snacks. We were upgraded to a bigger car because of all our stuff. Everything went smoothly, and we even got helped getting our things outside to load up the car. All in all, we couldnt be happier with the service!
Name: M*** V***
Date: 2022-03-23 17:37:40
Rating: 1
Comment: Had a rental car all lined up. Spoke to associate about a special condition and he assured me everything was fine come on in. I paid $40 for an Uber to go into the location for them to tell me all we made a mistake. Im here on a business trip and this is cost me $3,000 to fix their mistake. Go someplace else very very unhelpful
Name: T** A******
Date: 2022-03-14 21:29:45
Rating: 5
Comment: This was an unplanned rental as I was having car trouble. Lucky for me the Enterprise Car Rental was across the street from the Kia dealership.I called Enterprise and they had one rental left. They came over, picked me up and within 15-minutes I was driving home.Great customer service!
Name: B** W*****
Date: 2022-03-01 15:30:26
Rating: 1
Comment: My reservation said to pick up the car at 12:00 noon on Saturday. I figured that I could roll in after 12:00 noon and pick up the car. I got there about 2:00 pm and the location was closed. Their Saturday hours are 9:00 am to 12:00 noon. The fine print on the reservation said the the customer should arrive 15 minutes prior to the reservation time and that they close at 12:00 noon on Saturday, but it still seems like they had me cutting it close either way. The info about the early close on Saturday should be more prominent on the reservation. I needed the car for a business trip where I had to be 300 miles away and arrive no later than 7:00 am on Monday. Maybe I could get the car on Sunday? Nope, they ate closed on Sunday. Epic fail.
Name: F****** K****
Date: 2021-12-29 23:35:10
Rating: 1
Comment: I definitely won’t be going back. The man that picked us up from Hild collision to get our rental car was amazing. When I got to enterprise they gave me the wrong car I did not reserve this car. They told me that they would contact me when they had a replacement. If I would’ve known they were giving me this car I would have never agreed. It was 4 seats and it stunk!! Lol They never called me I instead called them finally got a replacement. I was happy with the replacement. Although it appears the car was in an accident there were a couple of dings (numbered used parts on car) And a Check engine light on. I planned a trip with the kids.. On Christmas I was notified that my card was compromised I had to report fraud and order a new card. Also my car was not ready to be picked up yet two weeks later. So I went to extend my rental. They were horrible they did not help me at all !! Between a rock and a hard place! They had all my bank account information they had a $200 deposit but they wouldn’t even extend me for two days until the new card came. Also tried to keep my $200 deposit. I asked to speak to a manager this lady in the front said “I am the manager for two weeks.” She laughed at me. 😩😤I was really upset crying our little Christmas vacation ruined. Turo has way better cars anyways. Just found a 2022 Tesla for like $80 a day 😳🥰
Name: K J
Date: 2021-12-23 22:59:04
Rating: 5
Comment: Car was clean and ran well, time for check-in and vehicle prep was 25-30 minutes. (I was 3rd in line) Return was about 5-8 minutes. I was satisfied with my experience and will use them again.
Name: B*** N
Date: 2021-09-20 15:02:43
Rating: 1
Comment: I reserved a full size pickup truck online. When I went to pick it up they didn’t have any. They said it was because of additional demand due to the fires. I can fully understand that may be true. What I don’t understand is why their website let me reserve a truck that was not available. If I had known that I would have explored other options at the time I was searching for a rental car. Staff did not seem to care about the inconvenience. Also, the confirmation email said that they would pick me up at a specified location and time. They did not do so. I had to call them when they didn’t show up and they sent a driver who arrived fifteen minutes or so later. That also would have been fine if they told me that in the email. I don’t understand why they would give incorrect information in the email and think that is OK. Other than that, the car was fine and returning it went smooth.
Name: C***** M********
Date: 2021-08-19 11:08:39
Rating: 5
Comment: Always have a very positive experience at this branch of Enterprise Rent A Car. They do everything possible to see you walk out with a smile on your face. Plus they will pick u up if your within their service area. I dont rent from anyone else, just because they are professional, courteous, and the cars/suvs are new!
Name: D***** G*****
Date: 2021-06-09 05:27:25
Rating: 1
Comment: Drivers are great. Customer service is severely lacking. Not greeted when walking in. 15 + minutes before I was even acknowledged. Car I was given smelled strongly of cigarette smoke. Vehicle was reserved night before. Wait time when I arrived at approximately 430 was over an hour.
Name: K**** C*******
Date: 2021-05-05 20:16:55
Rating: 1
Comment: Ive used enterprise for over 20 years. In all that time I have never been treated like a low life for not having a credit card. Ive always used my debit card and have had no problems. The lady I delt with was absolutely rude and . Embarrassed me in front of a line of people. I would like to see this person unemployed. But I will never set foot on enterprise property again . Oh by the way I used to use enterprise rental trucks back in Ohio I delivered store fixtures for a living I put over a hundred thousand miles on their trucks. But never again.
Name: M****** & H*****
Date: 2021-02-17 19:09:02
Rating: 5
Comment: Enterprise as a company I have always had great customer service. Redding location is without exception. I made a reservation for a truck, but on the the day I was supposed to get it, they called me that morning to tell me they did not have any trucks, which really nice to let me know ahead of time instead of walking in later that day to be surprised. They gave me an upgrade in class at no extra cost. I also appreciate there shuttle.Enterprise has a better check in and check out service than other car rental companies. very easy.
Name: B******* M***
Date: 2021-01-28 19:40:27
Rating: 4
Comment: Personally I really like Enterprise Rent-A-Car their vehicles are always well cleaned quality vehicles. They also have great customer service with knowledgeable staff falling on irate four stars and that is simply because they are not usually a timely as you would help normally when you arrive the dont have ready the vehicle they said they would but they always follow up with good customer service. I have to say a whole better then Hertz rental car service.
Name: G******* L
Date: 2021-01-19 16:25:25
Rating: 2
Comment: This last time renting with Enterprise will most likely be the last time for me, unfortunately. Not only was the experience with the vehicle they rented me poor (issue with defrost system, had to drive with the windows down to be able to see - in the cold... and service warnings continued popping up over the two days we had the car), but I mistakenly left a few items in the center console when I returned the vehicle. Upon realizing about 48 hours after return, I called them to ask about those items, and spoke to Fernando (?). I was told there was nothing left in the lost and found so they must have thrown them out. I expressed that somebody should have called me to come pick them up. He said he would check with the staff to make sure, and we would go from there. As I began to respond and ask for a call back, click, the line went dead. He hung up on me!?Between the poor vehicle and poor customer service, I most likely will take my rental needs elsewhere, next time.
Name: A**** B S***** W**
Date: 2021-01-02 09:44:35
Rating: 5
Comment: Great place! They deal with me well and they really care. The cars are nice and the rates are decent. Ive used them twice in the last two weeks and its a been pleasant experience. I will come back if I have to rent another car.
Name: R*** S*********
Date: 2020-12-31 08:34:31
Rating: 1
Comment: Worst customer service I ever encountered!!!!!...My holidays were ruined due to these people. I had a DUI a year ago. My drivers license had a whole punch. I showed them the paperwork that my license was still valid. That all charges were actually dropped. On the principle alone I never went to the DMV to get my drivers license renewed. The staff at enterprise refused to acknowledge the paperwork stating that my license was indeed VALID.The paperwork they wanted was something I’ve never heard of. Regardless, even though I had all of the documentation to prove I was a valid driver in the state of California. And even knowing that I’ve rented a car through them before with the EXACT same license, they refused me....They will continuously say: “unfortunately...(blah, blah, blah)”....Not only that but I notice it’s fairly poorly managed. They have no care for the Americans with disabilities act, as I Was walking out I noticed that their enterprise trucks were completely blocking the wheelchair accessible route. What a shame. How uncaring. (Pictures for PROOF are posted on the Google Maps for them!)...Safe yourself the headache and go to somewhere else (Hertz?)
Name: K****** S******
Date: 2020-12-15 13:34:39
Rating: 5
Comment: When COVID-19 hit our car broke down at the beginning of June. My wife Crystal Dixon has been renting a car from Enterprise on East Cypress every week now for 6 months straight. So you can say we have came to know the people working there very well, they genuinely care about you and work hard to give you the best deal they can. Theres no one and I mean no one else I would rent from.
Name: L******* C***
Date: 2020-11-22 06:05:47
Rating: 5
Comment: This is without a doubt the best place for anything vehicle rentals. They only have rentals that arent older than 3 or 4 years old and they keep them in excellent condition and for the most part low mileage on all of them. And I personally dont think youll find any other car rental places that can mach their price. I love this place and all of the stuff are great to work with.
Name: T**** M*******
Date: 2020-10-14 01:07:27
Rating: 2
Comment: I rent frequently for work and over the past few years the service has been impeccable. Of the late the wait times have been a bit ridiculous. I’ve sat outside for 30-45 minutes for a car that, I ultimately see, was ready all along. Been a bit frustrating. Not so frustrating that I’ll take my business elsewhere. And not so frustrating that I’d seek out a survey. But when you send me one and ask me to take it then sure, I’ll tell you what I think.
Name: B***** j******
Date: 2020-10-11 20:18:08
Rating: 2
Comment: Saturday I rented a car that was through my car insurance and was treated nicely. I left with the car, but had to return it 15 min later due to the high speed fan wouldnt turn off. They gave me 2 others to choose from and neither one works for me, but had to get one. (Not happy) I did and went home. 24hours later I went back and tried to exchange for another one that works better for me. I was not treated very good at all and they offered one car that I said is too small. I saw many others and was told NO, only the 1 that wont work for me. I Left Enterprise angry and received no kindness from the employee!!
Name: M***** A********
Date: 2020-09-26 16:57:01
Rating: 5
Comment: I usually always gave a great experience at this facility, and my most recent visit was really great. There was quiet a bit of people looking to rent a car that weekend, but the workers got me in and out of there as fast as they could. I felt bad that another customer was sitting there complaining because it was taking a little bit of time. Despite the harassing customer the workers did very good. Definitely always my place to go when I need a rental!
Name: R*** W****
Date: 2020-09-10 19:50:35
Rating: 5
Comment: Excellent customer service. The rental office was super busy with a large number of individuals renting vehicles. The staff worked non-stop, in a quick yet thorough and professional manner to meet every customers need. I was impressed. Thank you Redding Enterprise Rental!!!
Name: D**** M***
Date: 2020-09-10 13:33:59
Rating: 4
Comment: My last experience with getting a rental was different from previous times. This last time around seemed like I was being rushed through the process between multiple employees, like they were wanting to leave, and the customer service aspect wasnt there. As I was being shown the vehicle I was getting, I could barely hear and understand the guy who was helping me, as I mentioned above about feeling rushed. When it came to the gas/fuel part, the vehicle was close to empty but not empty. I remember him saying on multiple occasions that he was putting it in the system as leaving empty and to bring back empty. So when I returned from my trip, I brought it back with a little more than empty, about the same amount as when I got it. Well when I got my official bill/receipt, I saw that they charged me to put fuel in the vehicle, 1 gallon at $4.88, ridiculous.
Name: c*********
Date: 2020-09-09 01:08:41
Rating: 1
Comment: I was in an accident in Red Bluff. Called to get a car and told them Red Bluff. They did not say anything about Red Bluff office being closed just said to be here by 5. So we call and talk to Trevor. He says oh yes come on up we will be here. Trevor also said we could have any car on the lot. When we got there the girl was rude. We asked how long the wait would be and she replied no clue that they were trying to scrounge up cars. After waiting half an hour we asked to speak with Trevor. We were told he was on crutches and so if it wasn’t important they would rather not get him. We asked to speak to him anyway and had just seen the guy on crutches walk in and he had parked right in front of us. Well suddenly the guy comes out and says sorry Trevor has left for the day. Funny because his car was still there and there he would have to walk right by us to leave. After waiting for over an hour out you can pick anything on the lot turned into we have one mini van sorry. All employees were super rude. Wouldn’t ever come here if it can be avoided.
Name: C** N H**
Date: 2020-08-31 16:00:13
Rating: 5
Comment: I recently had a very positive experience with my vehicle rental In spite of the many changes made to accommodate health & safety protocols due to the pandemic. The whole process took place outdoors and employees were very organized in taking care of the many waiting customers. My car had obviously been well-sanitized and was just what I requested, and I got on the road without delay. Returning the car was similarly easy and problem-free.
Name: J*** B*****
Date: 2020-08-06 12:10:42
Rating: 4
Comment: Enterprise is a very busy business. The only suggestion would be to have more employees assigned to check in renters and check out car renters. They just took my keys when we returned and never checked the car in my present. I was concerned about that if damaged occurred after I turned it in to them and they came back to me for damage payment. I like Enterprise and will continue to use them. They seem understaffed. I realize it is also difficult conducting business in the parking lot. All employees were great and helpful just seemed overwhelmed. Thank you.
Name: P**** S*****
Date: 2020-08-05 01:33:17
Rating: 4
Comment: The price was great and check-in wasnt long at all. The only problem I had was the windshield and media screen inside the car had a film on them that made it hard to see out of, especially when the sun hit it. Also when I vacuumed the car out before returning it I found a Pepsi can, aluminum gum wrapper, a white pill a small piece of meat (maybe bacon) and a straw wrapper under the seats which I showed the agent that checked it back in.Other than that I enjoy renting from Enterprise. All of the vehicles have been very clean with check in and out very speedy.
Name: N*** S******
Date: 2020-08-03 14:49:15
Rating: 3
Comment: I reserved the car a week prior and it stated someone would call and confirm a few days prior. I never got a call so I called to verify. I talked to a guy who was rude. I asked where exactly I was to pick the car up in red bluff ( I selected red bluff online ) he said oh no you have to go to Redding. Which is out of my way. I would of had no idea if I hadnt called. So I go pick up the car I reserved and had to wait 1 1/2 hours just to get it. I understands they maybe short staffed but to take that long to hand me keys! Then I was told I had to be back no later then 12 on Saturday or I would be charged tell Monday. Im used to being able to bring a car back Sunday. Ive never used enterprise before and dont plan on using them again.
Name: J**** D D D*****
Date: 2020-07-20 17:25:55
Rating: 1
Comment: My husband and I had reservation for 9am didnt get vehicle until 10:19..while my husband waited outside. I called and spoke to Matt (store manager) who was less than pleased to be explaining to me that NO, there are no reparations for those who have to wait for a another hour when they are supposed to pick up their car at 9am ...if they have to be somewhere, well its not their responsibility. The business doesnt take into consideration the customers and their needs to be on a schedule :(.this is how businesses fail and now we dont make our meeting on time!
Name: K**** O****
Date: 2020-07-14 00:26:04
Rating: 3
Comment: The staff is friendly however the reservation option is a waste of time. The last 3 times we reserved a vehicle we waited for over an hour to get to front then have been told the vehicle we reserved is no longer available. The f150 my husband got as an exchange for compact car was very dirty. Floors. Cup holders, fingerprints that looked oily on steering wheel stereo, gear shifter. I had to clean the car after being told the wait was so the car could be cleaned just so we could go anywhere. Im not a clean freak but it was covered in some1 elses yuk.
Name: D**** D*****
Date: 2020-07-02 16:52:38
Rating: 3
Comment: Ive had better experiences in the past. Although I was given an upgrade, and some fees waived, I stood in 111° heat for an hour to get my rental, only to find it wasnt cleaned and sanitized, with garbage and stains still in it, but displayed the sanitized sign in the window. I understand it was busy, but with the covid pandemic, safety precautions need to be taken more seriously. Thank goodness I brought disinfectant wipes and spray
Name: M****** S****
Date: 2020-06-23 20:26:52
Rating: 1
Comment: Reserved a car online through the Red Bluff Enterprise. Received a call a day before telling me that if I want to keep the reservation I would need to drive to Redding, CA. That would add an extra hour to my trip just to back track to get the car then head south to LA. Asked why they didnt post it on the Red Bluff site and she told me they were working on it but that that is why they called me a day before. Told me if I wanted to pick it up early I would have to pay for that day even though it was completely their mistake and acted as if I should be appreciative for them to call me. Will not rent from them again if this is the type of service they provide when its completely their mistake.
Name: S**** D******
Date: 2020-03-18 23:17:06
Rating: 2
Comment: Had to get a rental because someone backed into my car and their insurance was paying for my rental while my car is being fixed. I got a major runaround because Enterprise would not accept either of my debit cards as forms of payment on the rental I shouldnt have even had to get. So because I didnt have a CREDIT card they were not going to let me rent the car that an insurance company was going to pay for. The woman that initially helped me was not at all helpful, not at all understanding, and a little bit rude. The company that is fixing my car called enterprise when I showed back up at the shop to pick up the car I had just dropped of and was able to get them to rent me the car with the debit card I had available. I give 2 stars because when I got back to enterprise the gentleman who helped me was very nice and friendly.
Name: G***** E******
Date: 2020-01-22 18:01:29
Rating: 2
Comment: Over the last year and a half i’ve rented from enterprise 30+ times, mostly out of washington state. i have returned one way rentals to this location previously and not had any issues. however, i secured a one way rental from this location this time, returning it at a different location. they charge a higher deposit than most other enterprise locations. i have bank records to show this. they lie when you ask about the policy, stating first that all enterprise locations charge a $200 deposit with the use of a debit card, and then after being challenged, changed the narrative to “locations set there requirements individually.” that was also a lie according to the manager i spoke with. after returning my vehicle, and calling the pickup and drop off locations, i was informed that everything was fine with the drop off and i would be getting my receipt. two days passed, after calling 4 times, i finally got my receipt and also found out they were still holding my deposit and hadn’t closed out my rental. why? because comments said the car smelled smokey? and nobody told me this? i don’t smoke. period. manager gives me several excuses, lies to me more about their CALIFORNIA “policies,”. and releases my deposit. every person i spoke with at this location was rude and uniformed about their companies own policies outside of their precious redding location. do yourself a favor and don’t bother with these people. customer service isn’t a priority, taking your money and holding it is! they get two stars for filling the car up with gas before i left after i asked for it.
Name: r************
Date: 2019-11-27 21:43:47
Rating: 5
Comment: The only place I go to rent a car. Im a big fan of Enterprise in general but I like this store a lot. They always find a way to make it work. It seems the website is what causes most of the problems. Theyll allow you to make a reservation without knowing if that specific car type will be available. Ive seen many people get upset over it. Theres no reason to take it out on the employees and youll almost always just get an upgrade because of it. People returning cars so filthy that it takes them an hour to clean it doesnt help. Clean up your shyt!
Name: B****** S*****
Date: 2019-10-19 01:23:14
Rating: 5
Comment: Enterprise Rent-A-Car makes car rental so easy and hassle-free. I was picked up, the vehicle which I had reserved on-line was ready when I arrived, newly washed, and in exactly 5 minutes I was on my way. When I returned the vehicle, I was driven home. I have loved Enterprise for 25 years and will not even move to a city where it is not available.
Name: B** S******
Date: 2019-10-18 04:42:41
Rating: 3
Comment: My first car offered had a damaged windshield. I was asked if I still wanted to take the car anyway. I said no.A second car was brought out and reeked of cigarette smoke. When I pointed this out, I was told the attendant couldn’t smell very good and didn’t notice the odor. Again I was asked if I wanted to go ahead and take the car again. I said no and they went to look for another. They finally brought out the car I had upgraded from and I just took it.
Name: M*** C*****
Date: 2019-10-11 13:24:56
Rating: 4
Comment: Enterprise provides great service at competitive rates. They reliably provide clean, newer model cars. One complaint, they need to clean the inside of their windshields more frequently. Have had several rentals where the glare on the dirty windshield from low sun or approaching headlights makes it very difficult to see the road. Its a potential safety hazard, particularly with my frequent trips through deer country.
Name: m c
Date: 2019-10-10 18:02:41
Rating: 1
Comment: The staff was friendly. I waited over 30 minutes to get my car, even though I had a reservation. When I finally got my car, the outside had been “washed”, but the interior of car was dirty. I drove about a mile down the road when the maintenance required light came on. I returned to the dealership and waited another 20 minutes to get another car. The interior was cleaner in this car. About 4 hours into my trip another maintenance required light came on. I called the dealership and was assured all would be ok. They stated that their maintenance does not always correspond with the manufactures recommendation. When I returned from my trip, I sent and email to Enterprise to let them know about my experience. I received a response stating some one would be contacting me. Unfortunately, this never happened. I am very disappointed with my experience and will try Avis or Hertz the next time I need to rent a car.
Name: S******* A*******
Date: 2019-10-04 22:21:27
Rating: 5
Comment: Respectful, professional staff. So thankful for their help getting into a rental car after my car accident.
Name: P***** T*****
Date: 2019-08-07 00:02:01
Rating: 3
Comment: I gave 3 weeks+ notice on my rental request for the time period from June 22nd to July 15th, explaining that I was going on a 3 week trip and would be traveling approximately 5,000 miles round trip and would like a newer, low mileage vehicle that was serviced prior to my trip. I requested a specific vehicle type and was told they could not guarantee that request and I understood but they said they would do their best. I called the office prior to picking up the vehicle on June 22nd to let them know that I would be about an hour late picking up the car and I was told they had the vehicle I requested and that all was good. When I arrived at the office the vehicle requested was no longer available and that I would have to choose from what they had available in the size range I wanted. My choices were higher mileage or a lower mileage vehicle that I would have to have serviced at some point during my trip. I chose the Nissan Rogue and I will have to say that it was an excellent car with great gas mileage but I did have to interrupt my trip to have it serviced. Other than having to take the time to have it serviced, the transaction was no trouble at all. I did return the car 1 day early and was credited the rental cost of that day. Overall, I will continue to rent through Enterprise Car Rental in Redding, CA. We have a company fleet account with them as well as renting vehicles for personal use and have been mostly pleased with their service.
Name: H****** R****
Date: 2019-07-05 13:17:59
Rating: 5
Comment: I love our local Enterprise! They have always been so professional and courteous. We rent quit a bit and the employees feel like family when we go in. Even when they are super busy, which is most of the time, they greet you with smiles and are just pleasent. Today, it is hard to find good customer service. We feel genuinely cared for with Enterprise of Redding. We have not rented with anyone else in 7 years and will continue to use them.
Name: H***** J
Date: 2019-06-09 21:13:50
Rating: 5
Comment: Best service I’ve had anywhere in the world. They really do treat you like you are family and give you the best car for your unique needs. Micah and the team went above and beyond to switch me out to a hybrid for a long road trip. They also give a ride to and from the rental location of you need it. Excellence all around.
Name: S*** L*****
Date: 2019-05-10 09:17:22
Rating: 5
Comment: We have rented a number of cars thru Enterprise on Cypress Ave. Every vehicle has exceeded our expectations. They have all been late model vehicles in exceptional condition. Last time was a 2018 Nissan maxima loaded. I was Ill so my wife drove. That was great because it gave me the chance to play with all the tech toys!Their rates are competitive. I think we paid $30/day for the maxima.My daughter is driving one of their vehicles now. They picked her up in their shuttle service and in less than an hour she pulled up in a bright shiny Nissan Altima. We use them exclusively as over all the years weve not had one issue or bad experience. You cant say that about many businesses these days.
Name: S**** S***** T Z*****
Date: 2019-04-19 13:07:39
Rating: 5
Comment: I love how great they are. I was stuck in traffic to return the car before closing..& the sweet guy waited for me to arrive so I wouldnt be charged extra. Thanks for the love. Great new cars available. Im returning soon to rent a subaru next. 🤗😎
Name: G***** S**** T****
Date: 2019-04-09 17:02:57
Rating: 1
Comment: I am an Enterprise Plus member and had an emergency situation and needed a car to travel from Redding CA to Reno NV. Because I was not anticipating purchasing a large ticket item, I didnt take my credit card on my vacation, only my debit. When I explained this to the staff, they made no attempts to help me out. They only refused the debit card. I since learned that they could have contacted the home office and gotten a waiver form signed that would have been accepted. There was no offer of assistance, even though I was clearly in distress. I have always had great service from you, I even purchased my last car from Enterprise car sales. I will also file a complaint with the home office.
Name: M****** S*
Date: 2019-03-17 03:13:38
Rating: 5
Comment: This Enterprise has always been very good to me. I had to return a car from the Sacramento Airport that stunk like cigarettes and they furnished me with another vehicle right away.They came to pick me up at my hotel this time and called and asked if they could be early! I was thrilled!Love working with this office.
Name: J*** Y****
Date: 2019-02-23 13:14:07
Rating: 1
Comment: For one they dont fill up fuel before they give you a car, mine had 1/4th of a tank.Second, I Had to wait 30 minutes for them to clean the vehicle, which showed up soaking wet and still dirty. Then they the ask me to find dings and dents on a wet vehicle.Since they didnt dry off the windows and were all water spotted I had to stop and clean them myself so I could see out of them. They should have left the outside dirty and detailed the inside it was filthy inside.
Name: D** C
Date: 2019-02-20 22:27:22
Rating: 1
Comment: Reserved a car two days ahead of time, and confirmed by phone that morning. Was late to pick up, and was told they gave the car out to someone else. When I complained they told me it was my fault. I asked what the point of a reservation and a phone confirmation was, and they didnt have an answer. Not only that, but they were rude in the process. They needed to send the entire staff to a customer service Workshop.
Name: D* T*** D
Date: 2018-05-19 07:56:23
Rating: 3
Comment: Service isnt bad but wait times to get your vehicle are a bit on the slow side. The past 2 or 3 times they didnt have my car ready or didnt have the car at all that I reserved. They did upgrade me to the next size up which was nice. The car was clean but as far as options or choices of car forget it.
Name: J*** H*********
Date: 2018-05-17 17:52:29
Rating: 5
Comment: Traveling around the country in an RV as part of our retirement plans, we have been using Enterprise almost exclusively for rentals. The Redding location was fantastic in their service. Pick up and drop off was easy and quick. All of the staff were great as always. Never a complaint.
Name: V******* F****
Date: 2018-03-20 17:38:04
Rating: 3
Comment: Update: After I reported my situation through their corporate website, I got a call from a Manager and my situation was made better. So I changed my rating to okay. I may rent with them again.Most pathetic rental car customer experience of my 40 years as a traveller. They tell you one thing and do another. Josh, the manager doesnt seem to be aware that his staff is not paying attention to people returning cars, or that a car they will rent is so below par with dirty brown spots on seats and scratches already on the paint, or that his staff say and promise one thing, and do something completely else. They fully charged me but gave me a huge problem in getting back my whole deposit which is ridiculous because I gave in my car EARLY. SAD. STAY AWAY. I only rented with them because of the Discover 5% off and upgrade coupon. Well not only did fail to give me an UPGRADE, I got charged more than expected. I will also be reporting this to Discover so that Discover will know better in picking promotional partners.
Name: T***** P******
Date: 2018-02-27 16:45:47
Rating: 5
Comment: This location is well managed with great employees. Quick and easy pickup, they even walked around the car with me before I drove of to ensure we were not charged for any dents we did not create! Friendly and swift service. I will definitely be back to rent a vehicle from this location.
Name: S***** M*****
Date: 2018-02-21 07:45:33
Rating: 3
Comment: I rent from Enterprise frequently, approx once a month at least, and I love that the cars are always new and mostly clean, but I have only gotten the care I requested one time, and that was just because it happened to be sitting out front when I arrived and jumped on the opportunity to get it. Otherwise, not once have I gotten the car requested, for anniversary, birthday, a couple other occasions that would have been a little nicer had we gotten the car requested for the trip we were taking. The prices are reasonable, especially now that I have reached Gold status and get extra cheap weekend rates. I have been charged extra charges for having to detail the vehicle after a 3 week rental??? $100.00 on top of a 700.00+ car rental fee!!! So yes the cars are nice, comfortable to drive, but watch out for the hidden things they throw in the loop right at the end, they arent usually cheap.
Name: J**** D**** (**** J**** M* D*****
Date: 2018-01-16 05:06:40
Rating: 3
Comment: Overall experience was good except that mistake this was the first time the entire charge plus a deposit was charged to my card at the time of pick-up. Also, the young lady who checked us out did not take into account that we were upgraded because our car was not available so even upon returning I was told that I owed more money. At this time it took 15 minutes and two people to figure out why this happened. Because of the initial charge, I spent most of my vacation with $800.00 less than I expected to have.
Name: T**** V******
Date: 2017-12-21 16:03:02
Rating: 5
Comment: Excellent service and great vehicles reliable, clean and never a problem. Reserve online or over phone never had an issue. The cars are smoke free, clean and dependable to drive. Their fleet are newer vehicles and very nice for long distance or around town. They do offer a shuttle service to pick you up or drop you off also which makes it nice when needed. The drivers are friendly and professional. Overall a great experience each time Ive rented vehicles.
Name: D**** J******
Date: 2017-11-17 14:01:50
Rating: 5
Comment: I have rented from enterprise all over the US for several years. This is the busiest one I have ever seen. They were dressed for success and they were fast! I got the nicest car. The gentleman that helped me also wanted to make sure i knew how to use all the “bells and whistles” on my rental. I am looking forward to renting again from them next month.
Name: N*** B***
Date: 2017-09-05 20:59:42
Rating: 3
Comment: I needed to rent a car so mine could be repaired. Enterprise was very helpful when I needed to change the return date twice due to the time needed to complete repairs on my car. I would have rated this five starts, except this car was the dirtiest I have ever driven. The inside of the car was so dusty/dirty, I simply could not believe it. I have and will continue to use Enterprise, but someone should be paying better attention to their check in or check out procedures.
Name: T*** T*******
Date: 2017-08-08 21:08:49
Rating: 5
Comment: Had a great single experience with them. They picked me up and dropped me off. My vehicle was superb (didnt want to give it back). Family loved it. They gave us a deal, treated me wonderfully, and was just great all around.
Name: P P**
Date: 2017-07-10 21:47:46
Rating: 4
Comment: I made my reservation online. When I went in that morning, I was met by my counter person who in all honesty did her job well, but was not in the least bit upbeat or friendly. The car was great as usual, the experience was good, just surprised with her lack of customer service? I have not rented here in a few years, used to rent here frequently and with my cars now getting up there in mileage, I will need your services more often again.I will still come back, but honestly would a smile or even a thank you been that hard to do?
Name: J**** M
Date: 2017-06-17 21:18:51
Rating: 1
Comment: Got a Camry. Had to bring it back because it had tire issues. Then they gave us a Dodge Dart. Worst car ever. I didnt like driving it at all. I tried to return it. Was told to come back next day, they would have something saved for me. Come back and talked to Anna Barker and she said her computer was showing next car to come back at 11am. She would call me soon as the car came back. Gave her my number. It was around 10 am, only 1 other customer aside from myself. 11:30 rolls around. No call still. I call back and got sorry weve been busy all day and I cant grab you a car before they go out the door. I tell her I have stuff to do and cant wait around after she tells me she will call me back as soon as something comes in, so she tells me she will save me something. I said I would come back the following day, to which she said that would work for her, just make sure to call back an hour ahead. So next day, I call back and talk to someone named Jesse. He tells me no car was saved, theyve been busy all day and that he couldnt do anything about it. He also said, all he could do was put his hands up and say I dont know what to tell you. He then tells me that he will call me back as soon as something comes in. Which he doesnt. Finally after a week, I get a different car. The dodge dart they gave to someone soon after we brought it back, didnt clean it and in the time weve been waiting for the different car, spat the same weve been busy all day line to at the least 5 customers.
Name: C****** C***
Date: 2017-03-14 09:00:53
Rating: 5
Comment: Love this location! Wont rent a car anywhere else. Their entire staff is always on point, and willing to go the extra mile for you. From letting you return the rental an hour late with no charge. To upgrading your car for free when the first car you received had minor issues so you returned it for a new one. I once had their shuttle driver give me a ride back home after dropping the car off 5 minutes before they closed. He was supposed to be off work but stayed and gave myself and another customer a ride home. Best car rental agency in town.
Name: F***** M*********
Date: 2016-11-30 16:09:18
Rating: 5
Comment: Great price since I kept it for 20 days while my car was being fixed. They encouraged me to keep it and not turn it in over the Thanksgiving holiday because if I turned it in I wouldnt have a car because they were all booked up. Very nice and helpful. I always rent from them!
Name: M**** M******
Date: 2016-09-07 19:21:40
Rating: 5
Comment: I had terrific experience renting from Enterprise. A polite driver picked me up and returned me to my house. The staff gave me the kind of car that I requested. I was able to drive the car out-of-state. I found no hitch in the checkout or check-in process. The lower rate for a week-long rental met my needs. I would rent a car from this Enterprise again in an eye blink!
Name: D***** Y********
Date: 2016-05-13 21:51:05
Rating: 3
Comment: I have rented many times over the past few years. More often than not its a good experience, but about every five times you get either a newbie who runs you through a ton of paperwork. They are always so busy that they sometimes forget to be pleasant! But, all in all the experience has been positive.
Name: M*** F******
Date: 2016-05-11 13:55:29
Rating: 5
Comment: I like to rent when I take long business trips. Last weekend was a joy driving a Ford Fusion Titanium through the beautiful mountains of Northern California. As usual, the service was perfection. They went out of their way to keep me on schedule and take me home at the end.
Name: M****** y******
Date: 2016-03-24 18:41:44
Rating: 1
Comment: Horrible service! Just picked up a car this morning. They gave me a Toyota camry that had not been cleaned at all. The floors were not vacuumed, dash was dusty, and the outside of the car was scratched and extremely dirty. I mentioned this to Brandon who was handling my paper work. He had someone go spray the car off with nothing but water. Which does not clean the car at all. And he didnt even have it vacuumed out. He seemed very irritated when I asked him to make notes of all the issues with the car and argued with me, but finally ended up writing all the stuff down. I had to go to a car wash and spend $20 to wash and vacuum the car. This enterprise rental location is absolutely unprofessional and lazy!
Name: L** R********
Date: 2015-12-15 15:13:58
Rating: 5
Comment: The staff is always friendly. I reserved a car online and when staff member picked me up in the car that I was going to take he noticed it was having a bit of a problem. When we got to the office, he immediately gave me a different car (up grade) for free. The ride to Chico and back was confortable and pleasant. Thanks Malachi!
Name: M*** C*****
Date: 2015-07-17 15:50:11
Rating: 4
Comment: It was simple, I rented and booked online and they came and picked me up and I filled out a bit of paper work and inspected the car with one of the staff and off I went. The car was decent, I dont think it was what I had originally ordered, but that is common in renting cars from rental companies. It went smoothly and efficiently. Thanks Enterprise.
Name: P*****
Date: 2014-06-11 23:21:08
Rating: 4
Comment: We booked a car on line, however, we arrived late and the store was closed! (No courtesy call to see if we were on our way, or this would be a 5 star rating.)The phone service was no help. However, as it happened, one of the store workers came out to collect keys from the drop box and though it was after hours, put our paperwork through and gave us a car.The car was new, did everything we needed it to, and it got us there and back for the best price I could find on line.Easy transition without drama or that feeling like youre a criminal under inspection, when the car is looked over upon return.
×
Name: K**** S****
Date: 2024-07-02 20:43:29
Rating: 5
Comment: Everyone was very helpful, the car worked out fine, and overall the experience was quite positive.