Enterprise Rent-A-Car

Address: 1334 W Main St, Merced, CA 95340, United States
Phone: +1 209-722-1600
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Car rental agency, Van rental agency
Rating: 4.3
Site: https://enterprise.com/en/car-rental-locations/us/ca/merced-3030.html?mcid=yext:245709
Worktime:
DayTime
Monday7:30 AM–5 PM
Tuesday7:30 AM–5 PM
Wednesday7:30 AM–5 PM
Thursday7:30 AM–5 PM
Friday7:30 AM–5 PM
Saturday9 AM–12 PM
SundayClosed




Name: K******* A***
Date: 2024-07-01 12:53:34
Rating: 2
Comment: Ive rented from Enterprise before and I have to say, I was not at all impressed this time around.The lobby of the Merced Main St Enterprise was filthy.While I was waiting for my rental to be ready, a woman came in who had been in an accident with another woman who had an Enterprise rental. The woman stated that she was told by the woman who hit her that she had purchased insurance through Enterprise and to contact them. The employee at the counter was not at all helpful to her and she left frustrated.The car I received had no front license plate so the entire time I drove it, I felt like I was going to be pulled over. The car also had some very noticeable paint blemishes to the front end. I was surprised to see the quality of rentals had dramatically changed since the last time I rented.Now lets talk about the credit card charges...a credit card hold of $460 was placed on my card initially. When I called Enterprise and stated I needed to extend the rental, another hold of $291 was placed on my card. Then when I returned the rental, a final charge of $228 was put through.A reversal for the $460 was put through at that time. But a reversal for the $291 still has not been put through even after the final charge was put through. This is ridiculous and excessive.Enterprise.... Sorry to say I wont be back. Ill be going to another company next time. I firmly believe Enterprise could do much better. Disappointed.

Name: L**** f*****
Date: 2024-06-24 16:30:30
Rating: 5
Comment: The service was excellent. The service excellent. Upon my arrival for my appointment, it was very busy but the branch manager, Jason Miller acknowledge me and checked me in and kept me posted as to when my rental would be ready. He reassured me that I would be taking care of in a timely manner and that if I had any questions please to let him know. The rep that check me in his name was Diego and again very kind courteous and easy to work with. Upon my return Jason the branch manager again apologize for the wait but thank me for being patient and explain everything in detail about about what I will be getting back on my card. The staff there is very courteous and I will continue to use them and recommend Enterprise in particular that office to others

Name: J**** N****
Date: 2024-06-24 14:07:46
Rating: 5
Comment: Rentals are at a reasonable price. Also customer service is great. I am very satisfied. I would definitely come again.
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Name: J*** s********
Date: 2024-06-12 14:15:53
Rating: 3
Comment: Car was not clean. Was washed but didn’t get big of windshield and film on inside

Name: M******* Y******
Date: 2024-06-12 13:08:51
Rating: 5
Comment: Enterprise has always been super fast and super friendly with their service. The cars are always clean. The other day we rented a car and almost immediately got a flat tire. I called the office and after some back and forth with their roadside assistance Angel who helped us rent the car came to our aide and changed the flat tire and exchanged our car for another! He went above and beyond on a 100+ degree day! Thank you Angel and Enterprise!

Name: B****** S******
Date: 2024-06-12 11:25:53
Rating: 5
Comment: Fast friendly service.

Name: M****** P****
Date: 2024-06-12 01:16:32
Rating: 5
Comment: Thank you Diego for all your help! You made the process easy getting me in a car while my SUV was in the shop.

Name: K******** S******
Date: 2024-06-11 00:37:57
Rating: 5
Comment: Wow!! Amazing Fast Professional Service with 0% complications!! As a First Timer your a nerve wreck, expecting the worst. These guys will have you out in a car before you can even think about the outcome in our case 2023 Honda Accord Wow!! Riding in style lol, I tried 3 different locations in town and all of them had me running around looking for this and that not to mention over charging. I Give them a 5 Star Rating from my experience and to the Team Members of Enterprise Great Job guys, Manager J you the man!!! Made everything simple special thanks to him.PROS:-Unlimited Miles-Fast And Easy-Last Minute Walk-ins-Low Price-Low Price Road Side Assistant and Enterprise insurance Available-Latest New Car Models-Check In and Check Out, EnjoyCONS:- NONE
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Name: J*** P*****
Date: 2024-05-27 14:19:03
Rating: 5
Comment: The Local Enterprise Team, especially Kao, gives me great cars, prompt rides to and from home when needed! Thank you everyone!

Name: J* B****
Date: 2024-05-26 00:43:55
Rating: 5
Comment: Go here for rental car

Name: D****** C*******
Date: 2024-05-23 03:54:45
Rating: 1
Comment: My car broke down, so I called them. I spoke to a woman she made me a reservation. I got an email confirmation. Got a ride down there. Got dropped off actually. Went inside and they told me they had no vehicle for me!! I asked how can that be I spoke to someone. I got an email confirmation. He said Im sorry we have no cars! He didnt know when they would have a car! I will never use enterprise again and I wouldnt recommend to anyone. Not only do they lie about having vehicles but they are extremely rude! I even told them they have put me in a really bad position. I was stranded. I live in Madera by the way. Horrible, horrible experience!

Name: L �******* X****
Date: 2024-04-24 11:33:24
Rating: 5
Comment: I rented exclusively with enterprise for a while now. So far everything has been great. No complaints.

Name: E Z
Date: 2024-04-18 15:22:38
Rating: 1
Comment: Website says minivan and several 6+ passenger vehicles are available. When talking with the location they said they are not available.

Name: F******** G*****
Date: 2024-04-04 19:33:18
Rating: 5
Comment: Always friendly

Name: C**** S
Date: 2024-03-19 19:00:32
Rating: 1
Comment: Felt like I was profiled. No way to treat a platinum member. Also the deposit cost more then the rental itself. Will never use this location again

Name: D***
Date: 2024-03-05 13:02:56
Rating: 5
Comment: Professional but friendly, and was really quick service.

Name: P****** S******
Date: 2024-03-04 17:50:13
Rating: 5
Comment: I found the rental service courteous and efficient. Employees were responsive and answered questions thoroughly. Pricing was affordable. Enterprise is my go to whenever I’m in need of a rental.

Name: T**** P****
Date: 2024-03-04 13:37:01
Rating: 5
Comment: Ppl here were very friendly fast service renting an returning. Overall good service would definitely rent again from them.

Name: D**** F*****
Date: 2024-02-10 07:48:34
Rating: 1
Comment: So I called the 1- 800 number to reserve a car. The woman on the phone told me my deposit would be $100 and that I would be able to rent a car for $35 a day as I’m going through warranty I live in Turlock I broke down in Merced I pulled my arrival to enterprise. I was then told that my deposit would be $300 and it would be $46 a day to rent a car. I told him what I was quoted on the phone. The gentleman was very polite but he could not give me the price that I was quoted on the phone so I was just very upset because I was stranded and I needed a car and I don’t understand why somebody’s telling me on the phone it’s one price and then I get there and have another price so then I had to call courtesy Rental and have them come and pick me up to get a car from them. Customer service was good. The people were nice inside. The problem I have is that I was told on the phone and the lady even reserved the car for me that I was only going to pay $100 deposit and 35 a day for a car I will never go to enterprise and rent a car again I know that they don’t charge $300 for a deposit because I rented a car from enterprise in Turlock and my deposit was only $100 so somebody’s playing games in Merced.

Name: K* T*** C********
Date: 2024-02-05 16:48:19
Rating: 5
Comment: Always great service from staff at this location. Availability of vehicles and selections are way better than the other places. In my opinion, this is the best car rental place in Merced, CA.

Name: C**** L**
Date: 2024-01-25 20:18:11
Rating: 5
Comment: Good reception for me and courteous and understanding due to mishap with the car i rented, all is good

Name: A**** Y****
Date: 2024-01-01 12:14:50
Rating: 5
Comment: I love renting with enterprise from the time I get there I always feel welcomed the team is always so nice makes me feel comfortable and the cars r always to my liking thank you enterprise for everything you guys do

Name: R*** G********
Date: 2023-12-21 18:22:31
Rating: 5
Comment: Always fast, clean cars, very professional

Name: R****** G*****
Date: 2023-12-20 21:29:58
Rating: 5
Comment: Jason was so helpful showed me all the perks of the Van I rented. Everyone was very professional and kind from reservation online to pickup and return! I will be sure to stay with Merced Enterprise from now on.

Name: R*** A
Date: 2023-12-04 00:49:41
Rating: 5
Comment: Great service as always. They are the best to rent from in my opinion. Never a problem and cars are always available and reliable

Name: S***** Z*****
Date: 2023-11-29 15:19:12
Rating: 5
Comment: Ivan was the most helpful person! As soon as we got there he attended us the most helpful way, when we went to also drop the car off another gentlemen helped us & also was really nice. I know for a lot of people customer service may not mean much but for me he definitely made my experience the BEST it could be! I will definitely be coming back!!! I also recommend you guys to come here as well! So easy, fast and helpful!

Name: L******* S******
Date: 2023-11-26 16:04:47
Rating: 4
Comment: Staff friendly and attentive, Company policies regarding payment with Mastercard Travel money card difficult.

Name: J****** S******
Date: 2023-11-07 01:17:18
Rating: 5
Comment: Rental was clean full of gas and exactly what I reserved staff was friendly definitely would rent another vehicle from enterprise in the future

Name: B*** S*****
Date: 2023-10-26 17:35:49
Rating: 5
Comment: Good customer service, speedy service, short wait time

Name: L**
Date: 2023-10-18 12:51:03
Rating: 5
Comment: I had a great experience there. The guy who helped me was so nice and helpful! It was my first renting a car so he let know what I needed to do and all. c:

Name: C****** F*****
Date: 2023-10-16 12:11:44
Rating: 5
Comment: Jason who attended to me was a very professional gentleman and courteous. I would definitely rent from Enterprise again with the excellent customer service. I was treated with respect the whole time when I received the car and I returned it thank you Enterprise.

Name: M*** P****
Date: 2023-10-09 16:22:24
Rating: 5
Comment: I love renting with Enterprise. Your associates at the Merced Location are by far the most prompt, professional, and communicative Ive had the pleasure of doing business with.

Name: Y****** L****
Date: 2023-10-04 12:36:55
Rating: 5
Comment: Great place to rent car effortlesslyNo hassles had car we rented and little waiting I’ve rented from other rental in town and had a bad experience this enterprise was very friendly and I got what I wantedThank you enterprise for making my trip easier this was one less thing I had to worry about

Name: R***** P*****
Date: 2023-10-02 17:01:13
Rating: 5
Comment: Jason was great, he checked out the car to me, and back in on my return. Both processes were quick and easy.

Name: R***** R******
Date: 2023-09-27 14:55:21
Rating: 5
Comment: I highly recommend renting car through them. Process was fast & staff was friendly.

Name: M***** F**********
Date: 2023-09-25 22:51:15
Rating: 5
Comment: Everything was great. Both the car was very suitable and clean, and the attitude of the staff was excellent. thank you

Name: D****** J******
Date: 2023-09-18 14:28:37
Rating: 5
Comment: Jason was professional from start to finish. Great experience overall!

Name: n**************
Date: 2023-09-04 17:11:30
Rating: 5
Comment: Excellent! Lowest prices I could find in town, the insurance they offered was below 20 bucks. Other places its like 70 or more for the same coverage. We dont own a car so they picked us up at the door and dropped os off at the door free of charge. It was a holiday weekend and other places had no cars available but they did. Great experience, will definitely rent from them again

Name: H***** h***
Date: 2023-08-11 15:08:29
Rating: 5
Comment: Merced Enterprise have very friendly professional staff unlike the Modesto location with rude staff.

Name: Q******* G****
Date: 2023-07-29 02:54:03
Rating: 5
Comment: I needed to rent a car while my car was in the shop getting repairs. Jason who is the manager at the Merced Enterprise was vary helpful in finding me what I was looking for. I really appreciated him & the whole team for always providing me with excellent customer service & being there for me whenever I have any concerns thank you all. I most definitely will be continuing my rental services through this location based on my overall experience.👌🏽 👌🏽👌🏽 If your looking for a place to experience excellent customer service & a great team no need to look any further this is where youll find that and so much more.

Name: s***** k***
Date: 2023-07-15 16:53:52
Rating: 5
Comment: I chose Enterprise simply because it was the first agency that popped up on my Google search. I made a good choice.While scheduling a rental online, I accidentally made two reservations. I didn’t realize this until days later when I showed up to pick up my rental. Jason, one of the representatives, immediately saw the accidental double booking and asked me if that was correct before making a deletion. So began a comedy of errors.I’d failed to read about the deposit, the amount of which I could not cover. Instead of shrugging his shoulders and politely pointing me to the door, he told me that I could use a debit card. Unfortunately, I didn’t have one at the time, so I figured it wasn’t an option. Instead of shrugging his shoulders and politely pointing me to the door, Jason took the time to explain to me that in many cases you receive the card almost immediately. So, I went to my credit union and sure enough Jason was correct.Mind you this situation started after I’d already picked out my rental. Jason could’ve easily gotten impatient, flustered, frustrated, etc., but at no time did he show it. Jason was calm, patient, and above and beyond what he’s hired to do. In the end, everything worked out.When I returned the rental, the manager took care of the transaction. I wish I could remember his name… He was intelligent, efficient, knowledgeable, and had similar qualities that Jason has.I will definitely use Enterprise again. You can also count on my word of mouth. Take care and keep up the wonderful customer service.

Name: R****** G*******
Date: 2023-07-02 20:08:49
Rating: 5
Comment: The hole experience was easy. I booked the rental on line and pick up my vehicle in the nearest office to my address. When the time came to return the vehicle, the process was so fast end easy. Thank you Merced Enterprise!!

Name: N C
Date: 2023-07-01 05:22:43
Rating: 5
Comment: Friendly and helpful staff. I was in and out

Name: N****** D****
Date: 2023-06-21 15:34:53
Rating: 5
Comment: The staff at the Merced (Main Street) Enterprise Kimberly and Melanie, were efficient, friendly, pleasant and personable. I appreciate their service. The vehicle was okay too.

Name: t***** d*****
Date: 2023-06-10 03:48:48
Rating: 5
Comment: Melanie Friz was the absolute best!!! Definitely going back to her!

Name: D**** H*******
Date: 2023-06-07 14:58:45
Rating: 5
Comment: The guys at the counter were working HARD to make the check-in and check-out process go quickly. I appreciate their efforts!

Name: G**** H***
Date: 2023-06-05 21:25:14
Rating: 2
Comment: I rented a full size car. I got a Toyota Camry it was alikegrey. The color was nice the car was still dirty on the outside. It took over an hour to check out and get the car. The vehicle had a ton of scratches for a new car. Really wasnt up to my standard but I didnt want to wait another hour so I had to take it. The car sits pretty low so it was hard for me to get in and out of it.Returning the car also was an experience it took a long time to get checked back in. They took the keys from me 2 times and give them back only to give them back once more. Whenever body was looking at me like why did they give it back?I get it when they want to make eye contact and tell you just one moment when you look at them and wait for them to react they just pass by. You have a lot of people waiting. Im not sure whos checking cars back in whos checking cars out whos moving cars? But, when youre sitting there long enough you get the idea.

Name: H**** s** j*
Date: 2023-04-30 15:44:03
Rating: 3
Comment: Picked up a car Friday at 12 in afternoon . I was told to bring car back at 12 on Monday then I get a text on Sunday saying I need to bring it in at 7:30 am I checked the microscopic email receipt and it says to bring it back by 7:30 am SO DO NOT TRUST WHAT THEY TELL YOU READ THE MICROSCOPIC EMAIL BEFORE YOU LEAVE .ALSO THE CAR WAS GIVEN TO ME WITH MESSAGE ON DASH SAYING SERVICE DUE NOW !

Name: G******* G****
Date: 2023-04-27 15:23:21
Rating: 5
Comment: All my associates were pleasant and hospitable. Great customer service from Brayan, Demetri and Melanie.

Name: D***** M******
Date: 2023-04-21 20:40:32
Rating: 5
Comment: Great car and great customer service

Name: N*** M**
Date: 2023-04-14 17:21:26
Rating: 5
Comment: I love renting at this Enterprise location. All the employees are always so courteous and helpful. Ivan is awesome!!! He’s always in tune to what you need and go above and beyond to help you out.

Name: K*** S*******
Date: 2023-04-05 19:06:31
Rating: 5
Comment: Great service, Jason was wonderful.

Name: D****** S******
Date: 2023-04-05 05:13:00
Rating: 5
Comment: Not a very pleasent location, but the rental experience was a good one. they had a lot of staff on site. Not very many vehicles at the time but a lot of people have been renting cars to travel to other towns. The van we rented was super nice and very clean. The renting procedure was fast and easy and the guy that helped us was a super guy. Made sure we had everything we needed and double checked all of our questions. Five stars for sure

Name: 3*********** M**
Date: 2023-03-13 12:47:59
Rating: 5
Comment: Very accommodating, very knowledgeable professional and courteous asst. Mngr. Eric is a treasure I appreciate the service and care.

Name: M**** H
Date: 2023-03-11 18:31:32
Rating: 5
Comment: The team here is always going above and beyond. I rent on a monthly, sometimes weekly basis, and every time my experience is friendly and professional. The staff is very nice and always looking out for me. They’ve helped me get a last minute reservation with no questions asked. Cars are clean, and the shuttle drivers are always friendly and polite. 10/10 ratings

Name: J** T******
Date: 2023-03-10 21:36:48
Rating: 5
Comment: Staff was courteous and caring. Made extra efforts to accommodate me in including pickup and drop off. Will definitely rent from this location again.

Name: A* A*
Date: 2023-03-06 19:16:34
Rating: 5
Comment: Excellent service and very fast to get your car when you prebook or reserve in advance. I go to enterprise all over the state of California and the serve is always excellent.
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Name: R** B****
Date: 2023-02-18 02:10:22
Rating: 5
Comment: Alfonso and Ana were TOP notch in their professionalism, kindness, and gracious help. Thank you!! Rob Beltz

Name: A****** R
Date: 2023-01-18 19:48:31
Rating: 4
Comment: Staff is friendly and helpful as far as know. The car I rented was an upgrade since they didn’t have a midsize. We got upgraded to a full size Dodge Charger which was portably better for our 18 hour trip. Car was clean and had really good options for cold weather like the heated steering wheel & all seats, even the rear seats ( I didn’t know a V6 charger could be had like that). Downside was the car had warped brake rotors as I noticed the front end of the car shakin when breaking on a downhill or quickly . Seems like shops they refer you to don’t want to repair enterprise cars and getting switched out at other branches didn’t seem possible.

Name: J****** M*****
Date: 2022-12-27 02:54:15
Rating: 5
Comment: Anna was extremely busy, but she didnt let that interfere with her top notch customer service.I needed a ride home last minute and Anna was so kind to suggest that I waited for her and she would drive me home personally.I already had a rough Christmas withy daughter having her flights cancelled to be with us.But Anna somehow made it a little better.Thank you so much for your kindness AnnaJessica Miller

Name: D**** P*****
Date: 2022-12-18 13:59:06
Rating: 3
Comment: Cars arent that clean, stay away from the Nissans they have sensor issues and you could be charged from electrical problems that you werent aware of.

Name: B**** B******* B*****
Date: 2022-12-02 13:06:25
Rating: 5
Comment: We reserved a premium Suburban or similar to take our family to Disneyland and the staff worked hard to make sure the vehicle was there when promised. I moved the reservation to 1 day earlier and they made sure a vehicle was there for us. The checkin process was smooth and quick. The only suggestion was the windows were not as clean as I would like so I cleaned the windows inside and out for a long drive. Enterprise staff checked in with me on the drive and I communicated this to them as well and they said they would notify their cleaning staff. The Suburban ran great and was very easy to drive! Thank you again to the Merced Staff!

Name: Z*** C***
Date: 2022-11-19 23:42:44
Rating: 5
Comment: The employees were on it at 100%! They were helpful courteous and took care of all my needs and concerns. Thankful for their support.

Name: W**** F*****
Date: 2022-10-27 21:58:27
Rating: 4
Comment: Great customer service but make sure that the license plate tags are valid

Name: A******* R******
Date: 2022-10-26 01:13:28
Rating: 5
Comment: Melanie and Eric were absolutely amazing. They always called to update me on changes to my rental from my insurance company. They even accommodated me need a different vehicle than the one they originally had set aside for me and the day I picked up my rental car. Definitely will use them again for any future rentals that I might need!!Thanks again guys!!

Name: M****** M******
Date: 2022-10-13 04:00:30
Rating: 4
Comment: Friendly and helpful staff! Decent cars as long as you plan ahead

Name: T*** G* (********************
Date: 2022-09-15 19:48:37
Rating: 5
Comment: I was pleased with my customer service experience. Very respectful people. Thank you.Now if we can just get the entire rental car industry to bring the cost back down🤨😅😂

Name: E***** S*******
Date: 2022-08-24 18:38:28
Rating: 5
Comment: Great office staff. In and out in a timely manner. 🙂

Name: C******* M******
Date: 2022-08-12 17:43:58
Rating: 5
Comment: Kim helped me and she was great :)

Name: M***** P******
Date: 2022-07-26 22:01:57
Rating: 1
Comment: Reserved car for 7:30 am, arrived at 7:45 and car wasn’t ready until 8:35. Car had pet hair on both front seats as well as back seat. My husband and daughter are allergic to pet dander! I let the young man know and he told me to get a different vehicle I’d have to wait because the vehicles he offered were being cleaned. Interior was dirty, including cup holders. Just waited for a dirty, pet hair filled car.

Name: S**** C*******
Date: 2022-07-15 04:06:22
Rating: 5
Comment: They are very nice people there and they try to take care of you the best I can. Some people can kind of smile a little bit more when you first meet them. Eric was awesome every time I go in there he is so willing to help out and so very nice and polite

Name: h***** s****
Date: 2022-07-03 16:42:31
Rating: 5
Comment: My car rental experience was great. All the employees worked very fast even when it was busy, and were all very friendly. I wish they had Toyota Camrys or Honda Accords to choose from in the full size segment. Overall very happy, would rent again in a heartbeat!

Name: S****** N******
Date: 2022-06-18 16:37:30
Rating: 5
Comment: Very professional, even when they are busy it seems they are able to get me in and out in less then 15 minutes. Which is a lot better then others.

Name: K**** B*******
Date: 2022-04-28 17:18:13
Rating: 5
Comment: Great staff at enterprise- Merced! Nice cars, good service, Ive never gone anywhere else to rent a car, so as far as Im concerned, theyre the best! Even rented in San Antonio once, great service there too!

Name: J***** M****
Date: 2022-04-27 14:47:29
Rating: 5
Comment: At first I was prepared to leave a horrible review about the inconvenience of a rental car business thats closed all weekend, BUT they went through the extra trouble of collecting the car from a dealership that I purchased a car from over the weekend. Merced Enterprise is great! They saved me the headache and logistics of leaving work, driving an hour to return the rental and then causing my wife to miss 2 hours of work to bring me back home.Thank you!

Name: R****** M******
Date: 2022-04-24 01:19:38
Rating: 1
Comment: We had to return a car today.The guy we talked to DIDNT TELL US THAT THEY CLOSED AT NOON..SO WHAT IS THIS A BAIT AND SWITCH.NEVER GO TO this place AGAIN

Name: V**
Date: 2022-04-12 10:42:51
Rating: 5
Comment: My Experience with Renting out there cars was excellent. Great Customer Service.

Name: P**** B*****
Date: 2022-04-11 12:45:57
Rating: 5
Comment: I absolutely give this enterprise a 2 thumbs up. Excellent service.

Name: L**** N*****
Date: 2022-03-10 18:34:53
Rating: 5
Comment: I had a car reservation for 3 weeks on Saturday, September 8 At 12 noon for a business trip. First I have to wait over 45 minutes to get the car. There were several Small damages with the body of the car that need to be marked on the form, I I have to struggled with the staff to have that done. Next to the car need to be washed which caused additional waste of time but the worst is still to come turn in an afternoon of a nightmare. First I drove to Costco which is 0.5 mile. While standing on line to get gas just for a few minutes I noted that the temperature was going up and quickly reach the redline and I have to shut down the engine. After a few minutes I noted that the temperature was down in the regular range and I turn on the engine again and I drove back to the enterprise Rent-A-Car office It was already close at that point. Next I drove home paying close attention to the temperature gauge. When I was home I tried to reproduce the problem putting The car in parking with the engine on idle. In a minute or so the temperature shut up again and to document the problem I took a picture with my cell phone and I shut down the engine immediately. I called the 800-number enterprise Rent-A-Car Road service. Here I received an insane advise to drive the car to Fresno. Obviously I didn’t follow the advice and I demanded that a replacement car will be delivered to my address and the defective car taken for Repair.Well,it took until 8:30 at night which is eight hour and a half From the time I rent the car, for a new car to be delivered. This is absolutely outrageous considering that Merced is 1 hour away from Fresno.The good thing that I was home.What would happen if I wouldn’t be in in the middle of Highway 99. I’m just wondering if enterprise rental car just mistreat on purpose the customer that expect a decent service.At this point I have to demand The company for which I am working to fly me over to Northern California because I cannot absolutely trust to drive for 400 miles with cars that are so poorly manteined And with the road service they will leave you stranded for eight hours in case of a problem.Addendum 1/10/22The staff has changed and at least the customer service has improved a lot.Would rate 4-5 star.Angel is particularly nice and accommodating. Would be great if everyone doing customer service in Merced would be like him. The car are mostly new but not alwaysOverall I would increase the rating to 4 star.Addendum 1/12/22Rented A Toyota Corolla The staff make me sign for a full tank but was below the maximum with a remaining range of 306 miles. Usually a Corolla ha s a full range of 412-416 milesGiving the car to the customer with a full tank of gasoline is pretty basic particularly if the customer is a recurrent oneI have to bring the rating down to 2 starswill upgrade to 5 star based on the wonderful experience and service provided by the Branch Manager

Name: P G
Date: 2022-03-06 03:22:48
Rating: 5
Comment: I love my McHenry spot! Moving to merced I hoped Wed get the same love & guess what i sure did! Great service! Quick! So convenient!Ended up in merced with one of the assistant managers from Modesto McHenry site, we were stoked Eric is fair, on top of it and Always puts customers first, we will continue to rent here because if his great customers service.

Name: M******* R****
Date: 2022-02-04 11:51:27
Rating: 5
Comment: Awesome place to rent a car. I will go back if I need one again.

Name: m****** b*******
Date: 2022-01-16 00:00:59
Rating: 4
Comment: Nice people working there. Only used them because our car was in body shop for repairs after accident.

Name: A****** F*****
Date: 2022-01-09 17:01:47
Rating: 5
Comment: They good on the price and clear what they offering you.

Name: J***** W****
Date: 2021-08-21 16:41:24
Rating: 1
Comment: TERRIBLE. NO PROFESSIONALISM. THEY NEVER HAVE ANY CARS. THEIR STAFF DOES NOT KNOW THAT THEY ARE DOING. My reservation was for a Dodge Charger. 1. They never called the day of the reservation to tell me they didn’t have anything. 2. They tried to put me in a mini van. 3. Dominick Moreno called my wife the B word when we explained how frustrated we were at their lack of service. I’d give them 0 stars if I could. Save your time and go to HERTZ On MLK.

Name: A*** K*****
Date: 2021-06-29 17:10:31
Rating: 1
Comment: The customer service at this Branch is a joke! I am not new the having the rent cars between work and personal reasons, and THIS specific Enterprise in Merced, is HORRIBLE! They do not care about customer service and their laxadazical attitude makes it obvious that they dont care about your wants or needs as a customer. Attempting to make a reservation should not be rocket science when that is all you do all day!

Name: M***** M****
Date: 2021-05-26 11:52:57
Rating: 5
Comment: I give you a five-star because I have never had any problems with you guys very easy to get things done good people working there and I will always keep doing business with you

Name: R** M******
Date: 2021-04-27 00:51:23
Rating: 4
Comment: Very good experience with the rental car, and very nice experience with the staff there at enterprise. I will definitely use and recommend them to others.

Name: M*****
Date: 2021-04-02 17:57:46
Rating: 1
Comment: Rude staff.I rented a car at an Enterprise in Bakersfield, After I arrived to Merced I noticed the car had some issues and the brake light was on. I went immediately to this location to change the car. Guess what? the lady working there told me I dont know how to drive and because of my driving the light was on!!!!! After wasting my time there for an hour finally someone came and said the car should be fixed.

Name: R******* C***
Date: 2021-03-30 19:26:46
Rating: 1
Comment: Stay away from this location. They will lie and make charges up. Stay away from this location.

Name: H**** F*****
Date: 2021-02-22 16:48:33
Rating: 5
Comment: Enterprise Merced is wonderful. The staff is very nice and professional. Speedy check out and in. Car inventory is nice. Weekly price is affordable. My deposit was released by the next day. Overall a great experience.

Name: G**** -
Date: 2021-02-17 02:04:55
Rating: 5
Comment: I had a good experience I rented a compact car for two days and went pretty far with it the car was clean and I asked if I could bring the car back a day early and they said yes and only had to pay a 1 days worth thanks for a good time. Will come back again.

Name: M****** H**********
Date: 2021-02-05 17:25:41
Rating: 5
Comment: Had rented a car due to my car being in the shop for repairs. Easy pick up and super easy drop off. Staff were friendly, courteous, and practicing safety guidelines. I would highly recommend them if you are in need of a rental car.

Name: P****** M*
Date: 2021-01-21 18:05:49
Rating: 5
Comment: Enterprise in Toledo Ohio on Alexis and Jackman. I Visit family every few months and return here because of Customer Service. Zai is a Gentleman with a Smile behind the 😷 The young Gals as well as the Guys who detail the cars are caring staff and that comes thru fromManagement. They truly are Happy and Safe Caring People, But Zai is just so Remarkable in listening and acknowledging.Thank You

Name: R****** �******* C*******
Date: 2021-01-16 21:30:17
Rating: 5
Comment: I always go back to Enterprise because its easy to get to.Good customer service prompt and pleasant.

Name: L**** M* C******
Date: 2020-12-11 06:12:12
Rating: 1
Comment: One of the worst Enterprise Ive been in nine states and never had a problem except here

Name: A*** R*****
Date: 2020-12-07 20:58:00
Rating: 1
Comment: Horrible staff not helpful didnt know what they were doing, even the manager was rude and snotty didnt explain anything and let me leave walking after they picked us up! Will never do buisness here at this location ever!!!!!

Name: O**** M*
Date: 2020-11-23 15:37:34
Rating: 1
Comment: The manager from this location ruined my plans, Im customer for 10 years and she tell me that they can rent me an a car because Im from other city .. ridiculous I put a complaint and I dont received any response.

Name: B****** P******
Date: 2020-11-17 07:53:33
Rating: 5
Comment: I believe the Enterprise in Merced is the best in the San Joaquin valley.

Name: J****** D****
Date: 2020-11-05 16:18:25
Rating: 1
Comment: Canceled car rental last minute now iam stuck with no rental

Name: P**** S****
Date: 2020-11-05 15:44:42
Rating: 1
Comment: Canceled last minute and didnt have anything else within that price

Name: M****** D****
Date: 2020-11-05 15:41:52
Rating: 1
Comment: Canceled last minute now have to find another car which is going to cost more. Not even able to substitute a similar car. Wont book at this location again

Name: I**** O******
Date: 2020-11-03 02:28:51
Rating: 5
Comment: Fast and friendly. Hose provided excellent service. Would recommend this location!

Name: Y K
Date: 2020-11-01 02:11:07
Rating: 4
Comment: Carry-on Enterprise explant service, you get picdup, dropped off .

Name: L** Y***
Date: 2020-10-28 20:02:18
Rating: 5
Comment: The staff was very sharp and notice that I was eligible for a discount and gave it to me without needing to ask. Staff was also very knowledgeable and answered any question I had.

Name: G***** m*****
Date: 2020-10-24 20:07:02
Rating: 5
Comment: Second time coming to Enterprise fast and easy Im always in and out best prices in town this is really a good establishment to come if you need a car

Name: A***** O
Date: 2020-10-14 17:15:46
Rating: 5
Comment: Staff is welcoming and friendly. Pick-up and drop off were fast.

Name: M***** E***
Date: 2020-10-05 18:57:15
Rating: 1
Comment: Never have the car ready on time, cars are not clean inside, customer service is well below average

Name: D*** W******
Date: 2020-08-27 01:27:27
Rating: 5
Comment: This location far exceeded my expectations. Kim was the associate who helped me. She is by far one of the most articulate and professional young woman Ive encountered in a long while. She was knowledgeable and was able to answer ALL my ?s directly and with confidence. What a pleasant experience it was. ABSOLUTLEY!!Please see to it that she is recognized for her exemplary CSR skills. She is certainly deserving and a Great Asset to ENTERPRISE!Also the 2020 Dodge Charger is a DREAM to Drive.......💯Thank You~Deon Dee Webster

Name: S******
Date: 2020-08-17 17:03:33
Rating: 1
Comment: If i could leave no stars I would. Enterprise is horrible

Name: J**** C*
Date: 2020-08-06 01:35:04
Rating: 1
Comment: I understand that covid 19 has us all stressed but treating your customers the way the do is wrong very bad customer service I will never go back

Name: m***** w
Date: 2020-07-09 08:42:48
Rating: 5
Comment: I always rent my cars from enterprise. This place is great as always! They are very nice and professional.They have you in and out in 5 minutes and are very understanding when you ask to extend your rental.

Name: L*** E S****
Date: 2020-07-04 17:59:43
Rating: 5
Comment: I had a great experience with enterprise. It was a quick check in, then straight into a clean, Beautiful car and off I went.

Name: L*** A*********
Date: 2020-07-02 14:43:09
Rating: 5
Comment: Fast and easy rental. Professional staff. Wish there were better, cheaper deals though.

Name: B*** P
Date: 2020-06-30 20:55:08
Rating: 5
Comment: I am always pleased with Enterprise Rent a car they are my go to rental car company for my personal use and any insurance usage needs. Reliable courteous staff they always communicate well with their customers. Thank you for being such a great company to work with.

Name: C*****
Date: 2020-06-30 14:44:12
Rating: 3
Comment: (The three stars is for the company not the staff) A1 service, pleasant, helpful staff. One thing I would like to say which I think is not fair with Enterprise (not the workers) is if you rent cars for weeks at a time like I do, when you renew a rental after four weeks, they will charge you the higher rate (if it has gone up). Dont really think that is fair to a customer who is spending a lot of money as I do with the company.

Name: A******** W****
Date: 2020-06-11 13:54:39
Rating: 5
Comment: Enterprise car service treat you like you are part of their family . The staff is very friendly and respectful to all customers and their service is more than supreme. This is the only place i will call and go to when I need a Car Rental.T. Webb

Name: R****** R******
Date: 2020-06-11 13:21:26
Rating: 5
Comment: I love how easy it was to rent a car! No paperwork hassle. And very nice customer service! I Love Enterprise!

Name: G****** C*******
Date: 2020-02-14 14:46:53
Rating: 5
Comment: They didnt have the car that I asked for so the upgraded me at no additional charge.

Name: B***** P****
Date: 2020-01-24 16:08:03
Rating: 5
Comment: Staff is Always friendly and will to go the extra mile to help make car rental convenient as possible, they always pick me up on time and take me back home after drop off they are the best rental company in Merced Ca

Name: T H***
Date: 2020-01-18 19:00:10
Rating: 5
Comment: Always friendly and ready to make sure your rental experience is quick and accomadating. Love the staff they currently have. Great job everyone!!

Name: S****** B****
Date: 2020-01-08 15:04:40
Rating: 3
Comment: Staff was sitting at their desk on their phones when I arrived. Took 5 minutes until they realized I was there, after I asked the other people if they had been helped. The location does not have a key drop off, which is extremely inconvenient for customers.

Name: R** C********
Date: 2020-01-06 02:58:35
Rating: 4
Comment: Had car reservation picked up car and dropped off 3 days later. No problem

Name: Y***** W***
Date: 2020-01-01 18:23:51
Rating: 5
Comment: It would be better if were allowed to return the vehicle in Sunday.

Name: P******* V****** L***
Date: 2019-12-26 16:45:54
Rating: 5
Comment: Ive been here a couple times now and always a great experience. The staff are very friendly and always make sure they assist you promptly. I just used the pick-up/drop off service they offer and its great as well. Great overall.

Name: D**** R******
Date: 2019-12-13 17:37:44
Rating: 5
Comment: They were nice and we were in and out quickly. They called us the day before and let us know that they would not have a car until 9am. That was better than letting us show up at 7:30am and then having to sit there waiting for 2 hours.

Name: r***** e****
Date: 2019-12-12 02:07:38
Rating: 5
Comment: I would just like to say yes yes yes to my rental experience, it was swift and professional all at the same time, I enjoyed the vehicle so much I will be returning this week, so keep up that good customer service and l ll let others know what great service look and feel like. Thanks to the enterprise crew

Name: K** B****
Date: 2019-11-26 21:50:34
Rating: 5
Comment: This is a very busy place, but you are still treated nice and served in a prompt manner. The staff works with you to get just what you need, even if it is a last minute request. I suggest joining Enterprise rewards online, you quickly earn points and upgrades no matter what Enterprise location you rent from.

Name: D*** H*****
Date: 2019-11-04 19:15:12
Rating: 5
Comment: The staff there is so friendly and extremely helpful. I was stranded because my car broke down and they were able to help me switch my rental as and when my situation changed.Amazing team!!!

Name: P******** G*****
Date: 2019-10-25 23:03:54
Rating: 1
Comment: Absolutely the worst people I’ve ever had to deal with! They wouldn’t rent a car to my father in law at all. Then they wouldn’t let them use their Expedia deal and told us they didn’t have a car! Came back again around 4 like they told us and told us it won’t be ready until 5. Worst lady in the front ever.

Name: D**** G*******
Date: 2019-09-30 17:00:39
Rating: 1
Comment: This is NOT an Enterprise Location these folks Pay to use the Name Enterprise or its a Franchise or Something. I had to get Loud and Threaten Twitter before they would accept my documents that Ive used at every other Enterprise Location. I finally got a Rental Car Because another agent heard what was happening and stepped in to Help Me.I dont recommend this Location.

Name: B**** H*
Date: 2019-08-03 03:06:25
Rating: 5
Comment: Great staff. Super efficient check in and check out. Upfront about all charges and costs. Will definitely be back.

Name: D* J***
Date: 2019-07-29 05:36:11
Rating: 5
Comment: Helpful, easy staff that is geared toward each client going in and leaving with a car rental.

Name: C******** H****
Date: 2019-07-08 21:21:26
Rating: 1
Comment: They gave us a tiny car for a whole family too spendy

Name: B***** M***
Date: 2019-06-19 03:57:01
Rating: 5
Comment: The staff are very friendly and knowledgable. They helped me in so many ways from explaining every detail of anything i asked about to making sure that i had help with insurance. Car worked great and was very pleasant to drive.

Name: M**** D***
Date: 2019-06-18 21:49:11
Rating: 5
Comment: This was our second time renting from this location in Merced. Dimond has been our point of contact, and have never been disappointed. Dimond is an exceptional person she is friendly and very professional. Explains everything in details. Makes us coming back to this location for great employees like her.

Name: E******** R******
Date: 2019-05-28 23:58:46
Rating: 5
Comment: Easy to do business with. And, of course, they picked me up!!

Name: C********** A******
Date: 2019-05-02 17:44:42
Rating: 5
Comment: Very helpful and very reliable. Had an issue with the car but they took care of it right away. Will do business again.

Name: D*** M****
Date: 2019-04-30 17:17:20
Rating: 5
Comment: The car was ready for us and it was a nice little car. We got the car as a rental through our insurance company. The car was clean and the representative was very friendly and professional. The only problem (wasnt really a problem) was that they were very busy at the time we arrived to pick up the car and we had to wait a bit.

Name: E***** K****
Date: 2019-04-26 19:51:51
Rating: 5
Comment: The guy at the front desk was really useful he was able to answer all my questions about my rental.

Name: E**** S******
Date: 2019-04-21 23:06:42
Rating: 5
Comment: So accommodating every time I have needed them.

Name: C******** F******
Date: 2019-04-03 16:45:02
Rating: 5
Comment: I rent from enterprise often work both work and personal use. They provide excellent service every time and the car options are great. The staff are always so pleasant and helpful. Thank you for making every transaction an easy one!

Name: E C
Date: 2019-04-03 04:24:08
Rating: 5
Comment: The Enterprise reps were very friendly and helpful, helped us right away

Name: L**** H********
Date: 2019-03-26 03:58:00
Rating: 5
Comment: As a UCDAVIS trainer,I use the Merced location quite often sometimes 4x per month. One of the topics I train is “Customer Service”. My customer service experience with the Merced location has been wonderful. The staff is courteous and professional and they seek every opportunity to accommodate the customer. I’d like to mention by name a young associate by the name of Natalie. I was experiencing some challenges with my corporate credit card and she was so patient and considerate. It made all the difference in a challenging situation.

Name: K**** P*****
Date: 2019-02-20 16:58:51
Rating: 4
Comment: Agents are very polite and helpful. We had a full sized van and this was more than enough room for our needs.

Name: T R***
Date: 2019-02-13 17:30:54
Rating: 5
Comment: Enterprise is a great rental car place. I got a free car upgrade when I was renting. The people that work there are patient and quick.

Name: M***** V****
Date: 2019-01-11 20:32:41
Rating: 5
Comment: First time renting here. Fernando was very attentive, polite and helpful!

Name: A****** R****
Date: 2018-12-26 13:55:49
Rating: 4
Comment: Wonderful customer service!!!We had originally reserved a van and our plans changed to where we could use something smaller. Enterprise changed our vehicle at the very last minute honoring our locked price that was originally for the van. Saved us money for the last minute change.Only hard thing was to get another driver added without a major credit card. It was finally approved by an assistant manager.Overall experience was very good!!!Thank you

Name: R***** R****
Date: 2018-12-20 03:11:21
Rating: 5
Comment: Great company, great customer service, great pricing, and value!

Name: S**** L**
Date: 2018-11-29 23:39:28
Rating: 5
Comment: They picked me up when I called and scheduled and arrived when they said they would.Although, I would advise, if you need to be picked up, dont schedule your rental for when they open, because they will not be able to get to you on time. I asked to be picked up on a Saturday for a 9:30am rental (they opened at 9:00am) and they were only able to pick me up by 9:30am, so by the time I actually got my rental it was 10am. This is completely understandable because they are busy on Saturday mornings and cant pick you up right when they open.The service was quick when I rented, and rental return was quick as well. They were great about informing me of my options, without being pushy about addons that I didnt need. I would rent from them again.

Name: L*** M****
Date: 2018-11-24 21:17:35
Rating: 5
Comment: Fast and friendly service! Was in and out of there within 15 minutes. Always a great experience!

Name: M****** M*******
Date: 2018-09-20 21:21:46
Rating: 1
Comment: I Have always rented from enterprise in the past never had issues. I had a reservation to pick up a car. I was a little late they had given the car away amd was trying to puch another vehicle that was $150 more. They did were unwilling to help with other solutions that did not require me to spend a lot more . This location and customer service was horrible and I will bo longer be using enterprise.

Name: C****** J****
Date: 2018-08-27 02:44:18
Rating: 5
Comment: Got into an accident so needed a rental. Enterprise took care of our car rental needs. They gave us a Chevy Malibu at 30 dollars a day, which we needed for about 30 days. The staff was friendly and the process of getting the car was very easy. Would recommend them and use them again myself.

Name: J*** R****
Date: 2018-08-02 17:05:27
Rating: 5
Comment: Great customer service, friendly people also great prices and nice cars will rent from them again 😀😁

Name: E******** A*****
Date: 2018-08-01 20:13:51
Rating: 4
Comment: It was a great experience and the drivers that picked me up from my home and drove me back home we such gentlemen opening the car door for me and to top it off we had some light conversations which was very helpful to me and calming. The only thing I did not like was that I really wanted to drive a red car instead of black or white but other than that it was great (everyone very helpful) and the car I rented was great. I loved it and now I may choose a Toyota next time I buy a car.

Name: G*** D*****
Date: 2018-07-29 00:32:06
Rating: 4
Comment: Never disappointed at Enterprise. However, I was given a car with 7/8th tank of gas and I have yet to be compensated for the 1/8th of a tank I gave them. Also, fhe car smelled mildly of smoke. But, as usual, the courteous service was supreme.

Name: M**** (******
Date: 2018-06-20 14:56:18
Rating: 5
Comment: Very easy to work with, great customer service!

Name: J*
Date: 2018-06-19 17:30:05
Rating: 1
Comment: Asked to be picked up at 9:30 at the repair shop, had to wait 20min w my kid waiting for them to show after I told them the day before what time I needed to be picked up. Had a midsize on reservation got there and told no cars even ready and they need oil changes so I will have to sit and wait with my 2/yr old again. I asked to be picked up from the shop in whatever vehicle I would be renting so I wouldn’t have to keep moving all my stuff around, but that was to much for them to handle as well. Now I have to find another rental shop and wait again to be dropped off there and move all my stuff again. Never doing business w enterprise again and I’ve been a loyal customer for almost 15 years!

Name: A Y***
Date: 2018-05-04 00:12:08
Rating: 5
Comment: The staff are accommodating and are sensitive to time constraints. The service is right on time. Their cars in excellent condition. Ive been there probably 4 times and plan to go as much as I need. I expect great service from them and Im always satisfied.

Name: V******** M*****
Date: 2018-04-03 18:45:27
Rating: 2
Comment: Came to submit documents for verificiation due to using a debit card and was inconvenienced to find out they could not rent me a vehicle because they do not do verifications for winton, ca addresses. It would be nice if they wouldve let me know before hand or given a heads up. They had my information and reservation and could have called and let me know, just saying.

Name: R***** C*****
Date: 2018-03-08 02:16:33
Rating: 5
Comment: Nice vehicle, friendly customer service, It was quick.

Name: M****** D******
Date: 2018-01-12 15:28:53
Rating: 4
Comment: The rental car was clean and the service was good; there were a lot of people renting the day I picked up my RAC and it took a little while but it was right before Christmas and it was to be expected.

Name: p****** b*****
Date: 2017-12-23 22:08:52
Rating: 1
Comment: I know that no cares about this but I reserved a med suv and verified that they would have one for the 23rd of December for my Christmas trip. They picked me up and when I got there no SUVs in the parking lot in the lobby there was 10 customers waiting after 45 minutes of wait time then they tell me I have to take a car no warning of we dont have an SUV. A car would not work for my trip and they said sorry we cant help you very non apologectic so with those words my Christmas was cancelled all other rentals locations were closed and I had to come back home and tell everyone no ChristmasIll never use Enterprise again

Name: M******* P*****
Date: 2017-09-20 00:44:31
Rating: 1
Comment: I rented this car for a trip to the bay area. From Merced I took 152 through Gilroy to San Mateo. The car did not handle hills, barely went 60mph and pulled to the left on windy roads. Took Alta mont to Merced on way home. Again the car handled very poorly on the windy hills and windy mountainous terrain. As I was returning the car to enterprise in Merced I was telling the woman at the counter about car issues, she seemed nervous about helping or rectifying the situation. I then spoke with the gentleman who rented me the car originally. He told me that there were no other comp!aints about that car. I then told him I have to rent another car on 10/5/17 and said I would lime to use Enterprise in Merced again if I could possibility get a discount on this rental or on next rental and he said he could on help me so I said I would have to goto another car rental agency in Merced and he snuggly said OK and I left paying full price for a car that was not in the least an enjoyable car to drive. Michelle Parker

Name: M*** K***** (***********
Date: 2017-09-02 20:41:45
Rating: 5
Comment: This place is awesome!!! The staff is overworked due to the amount of customers this location gets. But they handle their job with the utmost professionalism.

Name: j***** r******
Date: 2017-08-09 23:20:30
Rating: 1
Comment: Really didnt like the customer service. I called about returning my rental a day early. The man on the phone said it would take $68.13 off of the price of the rental. When I get down there they only took the amount of the insurance I added to the car for the day an nothing more. I was upset and it was obvious there was 3 employees helping me. One who seemed to act as a manager and she didnt even help me just try to act like she was going to handle the disgruntled costumer. This location has gone down hill in the customer service department. When I look online its really not a good price that I got on that rental at all. Thanks a lot Enterprise I wont rent from you again.

Name: P****** D***
Date: 2017-07-29 14:33:38
Rating: 1
Comment: I had got into an accident a month ago was finally going to get my damages fixed, that wasnt my fault, the other insurance company was paying for my rental, I get picked up from the auto body shop to get my rental at enterprise, I get there and Im asked for my license and proof of insurance I wasnt aware that I needed to bring my insurance card, which I understand now that you need to, it was my first time getting a rental. But then I was responded with a rude remark why cant everyone keep a copy of their insurance card in their wallet, I guess thats just me. She then looked up my insurance, I have full coverage but apparently she was told if I switched to another vehicle I only have liability and I later called my insurance when I got home and they said that was false that I shouldve been able to get a rental because I have full coverage even if I was to transfer to another vehicle. We tried to go about it a different way but it didnt work out and I live 45 min away and had no way of getting home with my 3 month old son and my husband and we werent able to have anyone pick us up. I was then told to contact the auto body shop to get my car back but they had closed at 5 and it was 5:30 at that time. She had said sorry theres nothing I can do for you with some attitude. Like I get it its a Friday and it was an hour before closing and everyone just wants to go home but that is no way to treat a customer. Thankfully, the really generous branch manager was able to give us a ride back home and we were able to get home.

Name: R****** S***** (***********
Date: 2017-07-21 15:20:15
Rating: 5
Comment: Picking up takes a little time, especially in the morning, but staff is great and attentive when its your turn! Always best prices which helps enjoy my vacations more! Thanxs Enterprise!

Name: A****** B******
Date: 2017-06-06 01:13:16
Rating: 1
Comment: Refused to assist me because their system is down, but still completed a rental to another customer

Name: N****** M***
Date: 2017-05-26 23:47:00
Rating: 1
Comment: First and last time I rent here. I asked for a mini SUV and they said they had one but when I got there they gave me a compact car saying the person they were expecting to turn in the mini SUV MIGHT have extended their rental. They could have called to communicate this to me so I could have had time to find other options before settling with the compact car. Its graduation season and I understand everyone is coming to see their loved ones graduate so the options are limited but they could have communicated this information.

Name: L*** G*****
Date: 2017-04-30 22:41:05
Rating: 2
Comment: I was very disappointed with the Merced office service. I had made a reservation for a med size car for a one way trip and was given a sport size car that did not provide enough luggage space and was difficult to get into. In addition I was given only a half tank of gas and when I asked why I was not provided a full tank for my 400 mile trip, my question was ignored. I was told that I was only required to return the car with the tank half full but I told the agent that he was forcing me to stop at a gas station because they did not provide me with a full tank of gas. He did not seem concerned and he just wanted to go on to the next customer. He was also suppose to give a military discount but that never happened either.Very disappointed.

Name: T**** C*****
Date: 2017-04-22 16:23:22
Rating: 5
Comment: Fantastic experience ! Helpful, polite, Respectful, what else can you ask for. Use to do business with another local company, but they were out of cars. So I had to go to enterprise for one and Ill never go back to to the other one. Enterprise is without a doubt the best in the business.

Name: D**** R*************
Date: 2017-03-02 16:50:58
Rating: 5
Comment: Best place to rent cars from. Friendly service and great prices! Whenever Im looking for a rental Enterprises is the first place I go to

Name: C** C*******
Date: 2017-02-19 04:41:41
Rating: 5
Comment: Reserved my car online.. picked it up on the date requested.. no problems.. ok price..

Name: D****** R********
Date: 2017-01-19 23:07:00
Rating: 5
Comment: I rented a car for 5days. When I came by to pick up the car it was already for me. I enjoyed the service they provided. When I need to rent a car I will go back to Enter prize.

Name: A*******
Date: 2017-01-10 12:27:13
Rating: 5
Comment: Use Enterprise everything I need to rent a car. The whole crew at the Merced location are professional and friendly. Fast pick up and drop off. Thanks yall.

Name: C****** M*******
Date: 2017-01-05 14:42:02
Rating: 5
Comment: I enjoy every time I have rented a car the price fits right into my budget Ill always call to rent a car they are the best in my town

Name: E******** S*******
Date: 2017-01-03 04:08:25
Rating: 2
Comment: The customer service was fine, however I will not rent from this enterprise location again. My online quote was of $300, then on site they said it would be $400, and when I returned the car, it was $500. This is ridiculous. I have rented from many places and this has never happened. Im very disappointed with this service. I will go back to Hertz, where the price I see is the price I pay.

Name: J*** P****
Date: 2016-12-21 17:35:54
Rating: 5
Comment: Quick, easy, and friendly. Very accommodating as well (got a compact hatchback that my wife was comfortable with driving). Excellent customer service!

Name: n***** l******
Date: 2016-12-06 18:45:37
Rating: 2
Comment: They seem more concerned with figuring out whos getting what coffee and answering phones then helping me. Ive been standing at the counter trying to get my car for 15 minutes. They keep walking off asking everyone for coffee orders and helping other people who keep calling. Im halfway through being helped and theres no end in site.

Name: M****** H*****
Date: 2016-12-01 14:18:21
Rating: 5
Comment: I went in the Saturday after Thanksgiving, and naturally it was a pretty busy time--especially when it closed at noon that day. When I got there it was incredibly busy and it seemed they were short-handed as far as staff. The two young associates were very patient with everyone and tended to each customers needs in a very timely and professional manner.

Name: A******** M****
Date: 2016-11-30 20:45:00
Rating: 5
Comment: Wonderful experience the car was ready and clean. When I needed to extend my rental days, I only needed to call in which was very convenient. I have already booked to re-rent. Thank you so much for your professional staff.Arthurine Moore

Name: M****** E****
Date: 2016-11-30 16:30:51
Rating: 5
Comment: I love enterprise!! They are fast and friendly. They gave me an upgrade with no extra charge due to not having the size car i reserved. Prices are great and i will be going back to them!

Name: M*** C J****
Date: 2016-11-05 19:52:15
Rating: 5
Comment: Excellent service! Pick up was fast and return was easy! Weve used Enterprise before & will use them again.

Name: R***** M*****
Date: 2016-11-03 13:55:31
Rating: 5
Comment: Although I had to wait a bit for a car I had a great experience. I was able to get a really nice Chevy Cruz and because I waited patiently for a rental to be returned the Assist Manager knocked down the price of my rental and insurance and I was able to bring the car back on empty and when I go back to rent AGAIN I get a discount on that rental. Im a very satisfied customer!!

Name: M** M**
Date: 2016-09-23 05:27:17
Rating: 5
Comment: Our experience there was great! Awsome staff! very friendly and helpful quick and hard working. Car was perfect and prices were just right. Deffintly going back when needed!!

Name: S*** W*******
Date: 2016-08-05 13:49:10
Rating: 5
Comment: Clean, low mileage, newer cars the last 3 times Ive rented, and they pick me up or drop me off at home.

Name: M***** R******
Date: 2016-06-28 01:00:42
Rating: 5
Comment: In spite of the fact that they were very busy, they were very efficient and courteous. Very good at explaining all detailes of the transactions and making sure clients were happy wirh their rental. Would recommend

Name: E E******
Date: 2016-06-02 22:26:03
Rating: 4
Comment: Friendly customer service, Very happy with Enterprise rental. Thank you!

Name: R*** S***
Date: 2016-05-13 17:40:44
Rating: 5
Comment: Excellent experience from online all the way out with keys on hand

Name: S******** R*******
Date: 2016-04-28 15:07:24
Rating: 5
Comment: I Normally was Enterprise for my rentals. At first Antioch Ca W 10th st. Erica is great. Now Merced still learning names. A couple of weeks ago I reserved a standard car. I have a issue with red cars and that was the last standard so I was given a free upgrade. I did not expect that. This last week I needed another car this time a SUV. It was a Saturday and they were running late and short staff. This day they had to call everyones insurance which took a lot longer. Then I had to wait at least 30 mins for the car then it was empty. Took me 47 to fill up. Who was to say i had the funds right then. They made this a better experience by given my discount for all my troubles. Scheduled my next car for next month already. Thanks guys.r

Name: R***** H*****
Date: 2016-04-27 17:11:46
Rating: 5
Comment: Friendly, attentive, and patient. Recommend them highly

Name: D** C*****
Date: 2016-04-24 03:59:17
Rating: 5
Comment: We had one of the Honda CRVs that had the air bag problem. Honda paid for a rental car while our car was not safe to drive. We were impressed with the politeness of the staff at the rental location. We switched vehicles once during our dealing with them, and they were very helpful. I would use them again.

Name: M**** V****
Date: 2016-03-12 19:41:52
Rating: 3
Comment: I am new to this area and it was the first time that I used the Merced office. I reserved my car online well in advance (about 10 days). I went by the office early in the week to verify pickup for the day I needed the car which was a Friday at 4:00 pm. Auguie was great he should get 5 stars. Very helpful. Assured there were lots of people to pick me up.Got there and the only car was one just returned that was wrecked. I needed a car for 10 days in the LA area. Not happy that no car was reserved for me. The less said re: the woman helping me the better. Long story short another Standard car was returned they cleaned it and gave me that one. Once again Augie came through with helping me. I did expect a car to be saved for me for 4:00 pm and it wasnt. If the wrecked car had not been turned in there would not have been a car for me. I truly did not want to be driving in Westwood and Santa Monica with a bumper hanging off and a sign in the window saying its ok it wasnt a bad wreck. Also there was paint overspray on the windows which glistened in the sun but that was only tree sap, dont worry if you cant see to change lanes. 5 for Augie and 0 for the other helper.

Name: F******* H*******
Date: 2016-02-29 15:18:00
Rating: 5
Comment: I have been renting cars from there for over three years love the staff. I have was gotten good deals. They always give me the best cars. Love my Enterprise.

Name: A*** B******
Date: 2015-11-12 22:23:26
Rating: 5
Comment: The pricing from SFO to Merced one way was very reasonable and when they ran out of Standard cars I was upgraded for free!

Name: t*********
Date: 2015-11-02 14:40:44
Rating: 3
Comment: I rent there often. I see a lot of new faces there. One employee there is very much by the book and didnt make me feel appreciated. Her name is Lori and I think she is so set on doing her job correctly that she puts the customers cares second. Maybe she needs more training in customer relations...?????

Name: J****** L******
Date: 2015-09-30 21:06:40
Rating: 5
Comment: This Enterprise Rent-A-Car location is staffed with professional and friendly staff. Service is quick and efficient, courteous. Autos are always clean and prepared for the time I need them. I use Enterprises online rental service and have never been disappointed with the selection of vehicles available on the day and time I need a car, even during their peak season times. I heartily recommend this location and company for any car rental need.

Name: G****** R****
Date: 2015-07-23 22:55:15
Rating: 5
Comment: Very good service very friendly people good affordable price love this place

Name: A***** G******
Date: 2014-01-22 22:53:31
Rating: 5
Comment: Enterprise has given me amazing service! The manager and people there are so friendly and helpful. I got a luxury car for a very affordable price and drove to the coast for the weekend. The car was so comfortable and cruised like a dream. Ive compared prices and no one has prices like Enterprise. They are the best in my opinion so I dont plan on switching to any other rental service. Check them out. You wont be disappointed!!!