Enterprise Rent-A-Car

Category: Car rental agency, Van rental agency
Address: 1706 San Pablo Ave, Berkeley, CA 94702, United States
Phone: +1 510-526-3900
Worktime:

Day	Time
Monday	Closed
Tuesday	8 AM–5 PM
Wednesday	8 AM–5 PM
Thursday	8 AM–5 PM
Friday	8 AM–5 PM
Saturday	9 AM–1 PM
Sunday	Closed

Site: https://enterprise.com/en/car-rental-locations/us/ca/berkeley-san-pablo-ave-2363.html?mcid=yext:245709
Rating: 4.3
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Photos

Name: K**** J***
Date: 2024-06-27 06:33:31
Rating: 5
Comment: Rented from them recently (summer 2024). I booked late (12 hours prior to rental) for a last minute trip to San Jose, and they accommodated me the best they could. I asked for a compact size sedan, but due to low stock that day and some cars with lingering cigarette smell inside, the service rep Tony was kind enough to offer me a clean truck to keep me from more waiting. Tony was very friendly. I would recommend renting from here and will do it again.

Name: A******* P******
Date: 2024-06-26 14:07:27
Rating: 5
Comment: Consistently excellent service, everytime!

Name: B** K****
Date: 2024-06-17 17:35:47
Rating: 2
Comment: Friendly staff and fine cars, but in typical Enterprise fashion: long waits and process for the pickup, questions about why you’re renting, upsells to bigger cars. I got the damage waiver just in case, and ended up with a mark on the side of the car. They asked me 10 mins of questions, where it was, what happened, who I was with, etc. I suggest searching for nearby locally-owned rental agencies - way faster pickup, more genuine service, and if something happens and you have the waiver…it’s waived. Saves a lot of time.

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Name: M***** B**********
Date: 2024-06-06 02:42:06
Rating: 5
Comment: I was in an accident and needed a car till I got things figured out. I was surprised that I was put into an Audi Quatro and had a fun week driving this luxury car. But the really experience was the polite and attentive staff. Great experince.

Name: D***** S*******
Date: 2024-06-05 21:10:44
Rating: 1
Comment: I recently rented a car from Enterprise, and my experience quickly turned from promising to infuriating. It started off on a positive note with a very polite shuttle driver who made the ride to Enterprise pleasant. However, upon arrival, I was hit with a major disappointment. I was informed that I couldnt rent a luxury vehicle because I am under 21. This policy was frustrating enough, but what really made my blood boil was the inconsistency and lack of consideration in their handling of the situation.The rental was being covered by my insurance company, and the staff mentioned that with a managers approval, an exception could be made. Yet, when they approached the manager, he flatly refused without being given any further information about my insurance coverage, the car I currently drive, or any other relevant details. To make matters worse, an employee mentioned they had a Tesla that nobody wanted and couldn’t rent. I would have happily taken it, but this option was never seriously considered.I believe this situation was handled incredibly poorly, and it felt like my request was dismissed solely because of my age, without any real thought or consideration. It was as if they couldnt be bothered to actually assess my specific circumstances. While the staff members I interacted with were nice, I never got the chance to meet the manager. From the way the situation was managed, it seemed clear that my request was simply brushed aside.Adding to my frustration, the overall condition of the pickup area was appalling. I was shocked to see a bag of drugs on the ground, which was extremely alarming and indicated a complete lack of attention to cleanliness and safety. Furthermore, there were cigarette butts scattered around, showing a clear neglect for maintaining a decent environment. While we were there, another customer had to leave and go to another rental car company due to a similar problem.Overall, while the staff was courteous, the way my rental request was handled and the disgraceful state of the pickup area made for an incredibly disappointing and infuriating experience. Significant improvements in both customer service and property maintenance are desperately needed.

Name: M**** B**********
Date: 2024-06-01 17:47:17
Rating: 5
Comment: Very great service and very very good prices for renting a car. They have multiple types of cars available ranging from small to larger. The cars are cleaned and washed as soon as they are brought back to the lot to ensure a fresh and clean car for the next renter. This is a really great enterprise location. But if you are going to go here and not use a credit card, please make sure that you have your paperwork ready (call ahead if you need to to verify what paperwork is required if you are paying by debit card). And as always, treat the staff with respect! They have done an amazing job and deserve to be treated great for that.

Name: a*** b*********
Date: 2024-05-30 15:00:55
Rating: 5
Comment: The car worked well. The staff were very helpful and answered all our queries promptly.

Name: a*** t***
Date: 2024-05-28 07:22:27
Rating: 1
Comment: Reserved a car, 3 hours later at the Enterprise rental, the staff said they dont have the economy car I had reserved through Costco car rental. He tried to upsale me another car, $11 more per day. I refused and took Lylf back home. I called Costco and talked to Costco customer. The associate admitted that Enterprise takes too many reservations but doesnt have the car.

Name: C**** B*******
Date: 2024-05-14 16:11:27
Rating: 5
Comment: Manager at North Berkeley enterprise office and staff are courteous, effective and flexible. It is a pleasure coming to this office.

Name: M**** R*******
Date: 2024-05-07 23:59:18
Rating: 1
Comment: (Ive rented at this location before without issue, so I thought Id return. I did everything the same way as I did in 2021) Reserved a car online for a 10 day rental with the possibility of me needing 14 days, scheduled pickup for 2pm on 5/7/24. Walked down to the pickup location from my house (approx 2 miles). When I arrived the car was there, cool. Pull my card out to pay, provide my license and the woman tell me the policy is to show check stubs and a utility bill due to me using a debit card. My debit card has a Visa logo and can be ran as credit, since I walked 2 miles to get here I didnt have a utility bill on hand, but I had check stubs on my phone. The name and address on my ID is the same as the name and address on my check stub, which is also the same name as my debit card. But since I didnt have a utility bill I was denied. Considering that fact that Im a returning customer enterprise should have been able to overlook something as minor as a utility bill. I ended having to take my money to Hertz rental down the street. I sprung for a 16 day rental since they were willing to do business with me.

Name: K****
Date: 2024-05-01 02:41:20
Rating: 5
Comment: Super nice people and so considerate. I’m happy for their business.

Name: J** T*****
Date: 2024-04-29 14:22:19
Rating: 5
Comment: Great service & staff Marie & Laili!

Name: B***** M**
Date: 2024-04-25 18:56:04
Rating: 5
Comment: I rent from them regularly. Always fast and efficient. Tony was very helpful, and patiently addressed all of my questions.

Name: B*** S*****
Date: 2024-04-15 13:51:48
Rating: 4
Comment: Bad: Car I reserved was not actually availableMeh: Wait time. Even with reservation, it probably took a full 15 minutes to leave with the car.Good: Large, clean facility, helpful employees, lots of locations and they are flexible where the car is returnedGreat: They went the extra mile to make up to me the inconvenience of not having the car I had reserved

Name: D***** B********
Date: 2024-04-06 00:16:21
Rating: 5
Comment: Truly appreciate the staff at both the Berkley and SFO locations. They made the pick up and drop off process simple. I look forward to working with these locations again.

Name: M*** S*****
Date: 2024-04-01 15:28:10
Rating: 5
Comment: I worked with Antony and he treated us incredibly well. The pickup and return process was quick and pain free. I had questions regarding the way that damage and insurance works as well as tolls and vehicle returns and he was thorough and knowledgeable. I rented a Tesla model 3 and the car was wonderful too. It was fairly new and very clean. I travel frequently for work and rent cars often. This experience as a whole was well above and beyond my normal expectation of a rental agency. Thanks, Tony!

Name: F*****
Date: 2024-03-29 18:21:00
Rating: 4
Comment: The employees here were very professional and friendly. Additionally, they helped me when another enterprise location (Hilltop) did not abide by the car rental booking last minute (dont go to the Hilltop one - bad experience).This branch location made an otherwise incredibly stressful day into a simple in-and-out experience. I really appreciated it.Lines do get long and you will likely have to wait. But its ok!

Name: B*****
Date: 2024-03-22 01:05:43
Rating: 3
Comment: Stars for having expanded weekend hours.I had my rentals window shatter while driving in slow commute traffic, and the way I was treated like I was a criminal was terrible. I was hoping to get a safe replacement to drive ASAP, but since my husband has the spare, they wouldnt allow me to trade, the manager stating that I would likely try to use the spare later that eve to steal the rental from the(gated) lot. The broken window rental I came to exchange. I had paid for 2 weeks of a rental and expected a little more polish on the customer service with that . So they had no problem sending me on my way to drive a shattered glass window car until the next day. They also implied that I probably caused the shatter, becausewe dont know what you did while you had it. I get that, but the lack of tact or care was surprising.

Name: C**** E
Date: 2024-03-15 22:01:32
Rating: 1
Comment: A Slow day indeed!3/13/24 I had a reservation scheduled for 1pm. I asked if they could push it up to 2, sure no problem they said. I dont see why not! Its a slow day. Boy, was it ever! Apparently, what I should have been told was We can do that for you, but itll delay the whole process and you could end up waiting up to an hour. A little transparency goes a long way.Anyways, they picked me up around 2, that was great the woman driving was very friendly. When she dropped me off I was literally the first customer on their property at the time, on a slow day as they call it. I waited for over an hour and proceeded to watch a cluster *F* take place as bad as the DMV. I told them to cancel and walked out. Why?If I walked into a restaurant and they knew up front I planned to spend $400 (on food I really didnt NEED) would they make me wait an hour?Then I was offered a $20 discount. On a $400 rental. 👎 No deal.I think the part that really rubbed me the wrong way was the misleading lies. They got the car itll just be 15 minutesProceeded to wait 30.Theyre just cleaning it now itll be 5 minutesI had to walk up and just cancel after 12 minutes.To be honest, I never needed the car. It was just to make the wife happy. But she got mad at the whole process, so she told me to cancel and they ended up saving us some money. Thanks Rent-A-Car! (Rating increased to 4 stars).

Name: M*** A*******
Date: 2024-03-14 03:23:45
Rating: 5
Comment: Best service and cleanest Enterprise location anywhere!!!

Name: B****** B****
Date: 2024-03-11 17:39:36
Rating: 5
Comment: This is the best car rental place:) I get the best cars, the best service, I love renting here. Thank you so much!

Name: D****** L****
Date: 2024-03-08 13:30:05
Rating: 3
Comment: I’ve been using Enterprise for several years now and it’s time to start figuring out another option. My first issue is that I reserved a compact car, but there’s no compact cars available, so I have to end up paying more? What’s the point of a reservation? Secondly, I specifically tell the rep what features I prefer and I get directed tocard without said features. So they don’t even listen to you. There’s other car rental car options and enterprise is about to lose me as a long time customer.

Name: H**** P A****
Date: 2024-02-23 18:52:21
Rating: 5
Comment: Jonathan at the Berkeley Enterprise was very kind, friendly, and respectful. He walked me through the process, inspecting the vehicle, reviewing the contract and getting me out in a timely manner. He was also the person who helped me with the car return. He inquired about my trip and was glad that I was satisfied the vehicle.

Name: D****** M*****
Date: 2024-02-07 22:30:55
Rating: 1
Comment: My car was parked and someone hit it. The insurance company promised me the same type of car. Which was a 4 door truck.Enterprise said they only had an SUV. But they said I had to pay an additional $50 a day. I complained but it was take it or leave it.I returned the vehicle which I had for 11 days. The agent confirmed the 11 day rental. I paid my portion of the daily rental. (Which was more than the entire rental fee from other companies)I asked for the contract so I can try and get the extra expenses back from the insurance company.They actually charged me for 12 days.I complained and they said that their policy is to add a full day for any portion of a rental. So basically if you pick up a car Monday at 5pm and bring it back on Tuesday at 8am they charge you for TWO Days. Disgusting…I called and asked about it. And they said that’s how they charge. I said I would ask my credit card company to take off one day and they said that if I did I would be black listed and could never rent from Enterprise again.

Name: A**** B*******
Date: 2024-02-05 16:56:21
Rating: 5
Comment: Ive used Enterprise Rent-a-Car exclusively for all the rentals I have needed for quite a number of years. I recently had what began as a slightly UN-pleasant experience (the car I picked up had a light on the dashboard indicating something was wrong) but Enterprise immediately made things better! They gave me a different car (and it was an upgrade from the car I had had originally) AND when the time came to return the rental, they took a significant amount off of the total cost of the rental. Every member of the staff I spoke to were very cordial, friendly, and accommodating, and that counts for a lot with me. I will stick with Enterprise!

Name: T** T** F*** H** R*****
Date: 2024-01-31 14:36:57
Rating: 5
Comment: This is John Halfacre. Mary was my representative when I rented the vehicle. Mary was knowledgeable, kind, informative about all of the services offered. The vehicle was clean.

Name: P***** M*****
Date: 2024-01-29 17:12:46
Rating: 5
Comment: Friendly, helpful staff. They made sure I was familiar with all the features of my rental and understood the return procedure. I had questions and they had the answers. I will continue to use their service in every case I need a rental!

Name: B******* K*
Date: 2024-01-25 02:45:19
Rating: 5
Comment: (January 2024) This is another follow up (2nd) review.I’ve rented from Enterprise for few decades. I prefer renting from enterprise due to Enterprise hiring employees that are well trained.Summer of 2023, I had some issue with a rental car I returned.I was billed for the damage I didn’t cause. Good thing I took photos and video of the car before I left the rental office.It took a while to resolve issue due to enterprise’s internal process. It got aggravated at times but it was resolved at the end.I do want to shout out to ‘Omar’ who listened yo every word I said and sincerely cared. Enterprise rental car company is very fortunate to have ‘Omar’ as their employee who really wants to help their customers! While my ‘affection’ towards enterprise was slightly dented but it was resolve to my satisfaction and beyond.Sometimes there is no better way to say thank you than say thank you.Omar! Thank you!- - - - - - -(June 2023)Always reliable and dependable employees.When it comes to renting a car, I don’t go anywhere else. Enterprise employees are their biggest assets.Many other rental car companies i tried, they trained their employees at the counter very poorly and don’t have enough skill sets to their work sufficiently and very unprofessional to say the least.Enterprise, you know what you are getting and you get exactly what you asked for. Thank you enterprise for being so dependable when we need it the most!!

Name: S****
Date: 2024-01-23 17:39:09
Rating: 5
Comment: Nakia and Bertha are top tier! Nakia gave me a ride to get my DL after Ubering over from Oakland. Forever grateful! Bertha is a great manager and extremely accommodating. I will forever rent from this location and company, now. Due to this service. And for $166 for three days, cannot complain.Great team Bertha! Good job, Enterprise.

Name: A***** L****
Date: 2024-01-18 15:51:31
Rating: 2
Comment: Unfortunately, I had to reschedule my reservation because I had one last week and because I got there at 330 and waited un till 5 by the time they closed. They still didnt have any vehicles. And they told a few of us there that they were gonna cancel our reservations without even caring to look for a reservation for me. And I had a whole planned trip. Which I ended up losing out on money. Reservation fees and everything else. As a courtesy they gave me a time extension of 2 hours on MLK day, which was my replane trip to Reno with my kids, which ended up being very, very horrible because we were supposed to go on a certain day. That all of the plans that we had ended up just going to dirt. I would never recommend this place.

Name: S**
Date: 2024-01-18 04:11:14
Rating: 2
Comment: Extremely slow customer service. Waited 45 minutes to rent a car. Total one when finished. Returning the card, again I waited over half an hour. No ride service to auto body shop on weekends. This was I both inconvenient and frustrating.

Name: A** S*****
Date: 2024-01-04 21:59:52
Rating: 4
Comment: I picked up a rental car on Saturday 12/23; there were a lot of pickups scheduled and not enough supply so I ended up having to wait 2 hours, which was frustrating. But, the team offered a discount when I returned the car, which I appreciated -- their commitment to customer service was clear.

Name: J****** L**
Date: 2023-12-27 20:45:57
Rating: 1
Comment: Do not come here if you need a specific vehicle type. I reserved a seven-passenger vehicle (for a much higher rate) because I needed to haul my extended family around. Nevertheless, when I checked in, the manager (Bertha Ramirez) did not tell me that my reserved vehicle type (and, in fact, any seven passenger vehicle) was unavailable. Instead, she had me sit for 20 minutes waiting to be taken out to the lot, and I did not learn that there were no seven-passenger vehicles available until I overheard her tell other customers that their reserved type (minivan) was unavailable, and suggested they walk around the lot and choose something else (which she never suggested to me).Most troublingly, Bertha blamed the situation on me, and said that I made the reservation too late, even though I had made the reservation two days prior (including one business day). Even if I needed to make my reservation weeks in advance (which, of course, is not stated anywhere and is otherwise unreasonable), the very least she could have done is give me a call the morning of my reservation to let me know and save me the trip down to the branch.Unfortunately, it is woefully apparent that Bertha simply does not care about whether customers get what they reserve or that they are taken care of in a timely manner. I saw complaints about her in other reviews and tried to give her the benefit of the doubt--I suggest you save yourself the trouble and not make the same mistake I did.The one saving grace about this place is that the other employees actually do seem to care. Shoutout to them.

Name: A***** R********
Date: 2023-12-26 16:58:24
Rating: 1
Comment: The manager was absolutely rude. She was the only one who was checking in, although the line was pretty long. She refused to complete the insurance process saying that it takes 5-10 minutes and there are people ahead of me, and after that she was just checking in people who were AFTER me in line. I can’t understand the reason of this behavior. Very disappointing

Name: A***** B****
Date: 2023-12-09 17:17:33
Rating: 5
Comment: Such an easy place to rent from. Convenient locations in town, and friendly non-pushy staff.

Name: L***
Date: 2023-12-02 14:24:27
Rating: 4
Comment: I have been renting from Enterprises for years. Due to lack of selected vehicles and no full tank required upon renting anymore, I started renting from the Berkeley office.May 12-14th of 2018, rental was a nice 4 door Honda. The staff is ALWAYS friendly (at both locations) and waiting is no waiting (if picking up car upon opening).I was disappointed upon arrival because the car wasnt as clean, the bumper was dirty. Informed the employee. The paperwork was completed and upon preparing to drive off the lot, I couldnt see thru the windows clearly due to water stains and dust.This could possibly be accepted, if I was a walk-in, but my reservation was made online in advance.I immediately notified the employees again and was informed it will take 15 minutes due to another vehicle being washed and cleaned. Well, 15 minutes I didnt have and no, I didnt want another vehicle or pay $5 for an upgrade. Reservation was made, paid the money to pay for what I wanted and wasnt pleased.The supervisor should make sure ALL vehicles are cleaned first thing in the mornings (clean the windows with Windex and re✔️ the interior as well before opening); especially when they are parked outside 24/7.So, here I go. A nice car with dirty windows and dead bug stains on the bumper.Hire some1 who will do their BEST because thats how they are, no matter what their job decriptions are.Needing a job sometimes doesnt qualify quality of work.

Name: J**** G****
Date: 2023-11-23 01:09:57
Rating: 1
Comment: One of the worst and incompetent Enterprise locations. They called and canceled the morning of my reservation because they didn’t have any cars. Then they called back and said that they had a car and the price would be $500 so I go there and when I get there I’m told it’s actually $1,900. They left me stranded in San Francisco during Thanksgiving and I had to spend thanksgiving alone in a hotel room. Incompetent and rude staff ruined the holidays for me.

Name: s****
Date: 2023-11-11 19:50:40
Rating: 1
Comment: Bait and switch is the new normal at Enterprise. When you get to the car rental office you will be told your completed Expedia reservation isn’t “confirmed”, and the only option is a much more expensive vehicle. If the reservation is meaningless to Enterprise, it’s impossible to do business with the company.

Name: V***** M*******
Date: 2023-11-08 13:02:25
Rating: 4
Comment: It was Very busy upon my arrival at this location, yet the personal assistants came with greater who let me know someone would be with me soon and offered me a seat while I wait. The delay was only because it was busy on a Friday afternoon just before closing. Although I requested a hybrid model it was said that they didn’t have any available at the time. Even though i paid extra for the hybrid they offer me a Sentra Nissan SV which was more than I expected to buy buy gasoline more often than a hybrid. This car also needed to get air put in the tire twice during my rental period. Overall the team was amazing and helpful.

Name: K**** A********
Date: 2023-10-17 16:02:43
Rating: 5
Comment: The services was really good. The employees were really sweet and they also offered me a drop off to my home on a Sunday which they usually dont offer on a weekend

Name: A*** S********
Date: 2023-09-14 07:36:17
Rating: 5
Comment: Excellent customer service, cleanliness of car and quality of vehicle. Good location and car selection.

Name: M****** V***
Date: 2023-09-11 21:15:58
Rating: 5
Comment: I worked with Tiffany for my pick up and return at Enterprise on San Pablo, Berkeley. Tiffany helped me go over the contract and was very thorough. Would use Enterprise again :)

Name: M**** V*******
Date: 2023-09-07 13:22:38
Rating: 5
Comment: I appreciate the stellar customer service, probably the best one Ive rented from based on the other locations. My only complaint was the cleanliness of the car but when I voiced this with the Enterprise rep, she provided a discount to my final bill which was a nice gesture and fully shows they go above and beyond to make sure their customers are happy. Thank you!

Name: M*** g********
Date: 2023-08-24 23:56:39
Rating: 5
Comment: I want to say Marie was very professional and got me in and out quick I was on my lunch break and really needed to go quickly. And the other staff was friendly when I pulled the car in to the parking lot, I was greeted by a young African American lady. All of the staff had a smile on their faces no one looked rude and tired I will make sure to do business again when I take a vacation and need a rental.

Name: D**** B*******
Date: 2023-08-19 16:30:51
Rating: 5
Comment: It can get busy, as any other car rental in a town. People working here are very nice and relatable. Location is convenieny.

Name: J** N****
Date: 2023-08-12 01:14:55
Rating: 5
Comment: Everyone at enterprise made every effort to make my rental a positive experience.

Name: H J
Date: 2023-08-03 01:42:23
Rating: 5
Comment: Very friendly staff and the manager Alejandra was fantastic! Very involved and checked in to make sure that I was having a great experience. The only downside is that they are super busy so it can take a bit of time to check in and out.

Name: C***** T******* 7* B*****
Date: 2023-07-25 23:03:42
Rating: 3
Comment: Always ask about “drop off at another location” Here in Mount Vernon, NY, manager resolved unexpected logistical problem BY SPEAKING DIRECTLY with other drop off manager. Obviously had a good relationship and reciprocity. Also sells pre-owned vehicles.

Name: B******* T*****
Date: 2023-07-23 17:33:09
Rating: 5
Comment: My experience was elevated when I had the pleasure of being driven by Ms. Beverly, she was amazing and her customer service was exceptional!!! I’ll always use the San Pablo- Berkeley location because of Ms. Bev!!!

Name: R**** G********
Date: 2023-07-12 17:20:31
Rating: 5
Comment: Staff were friendly and professional. Mary Archibeque helped with pick-up and return of our vehicle. Vehicle class reserved was available when we checked in. It was a very busy time (post-holiday) but the wait was reasonable.

Name: T****** L*******
Date: 2023-06-12 19:09:18
Rating: 2
Comment: Super unhappy about the car they gave me. Very bad experience overall.

Name: C****** D*****
Date: 2023-06-11 00:42:09
Rating: 4
Comment: The service was great, and the staff members were friendly and helpful. However, the wait times to pick-up could be improved to provide an even better customer experience!

Name: B*** S********
Date: 2023-06-03 19:55:59
Rating: 5
Comment: Customer service at this Enterprise is great! I was bounced from another location that couldnt get me a car and Merrie made the process smooth while being friendly and personable. Dropping the car off, no problem either. Really lovely people.

Name: T***** R****
Date: 2023-05-17 18:43:09
Rating: 5
Comment: I had excellent service at Enterprise in Berkeley, CA. Including consideration since I couldnt open the fuel door on the Nissan that I rented. Very well taken care of by Yousef Nasser, Assistant Manager at the San Pablo rental site.

Name: N*** E
Date: 2023-05-16 17:17:45
Rating: 5
Comment: I’ve been a member of Enterprise Rent-A-Car for a long time and have always received excellent customer service. For more recent customer service, I’d like to give a shout out to Anthony Andoyan for efficient courteous check-in and check-out processing and especially to Beverly who provides courteous & friendly pickup and drop-off service.

Name: C****** J****
Date: 2023-05-11 05:22:10
Rating: 5
Comment: That location was filled with people, very busy. Yousif and Ben calm and kind. They treated everyone well.

Name: p***** f****
Date: 2023-05-10 18:35:43
Rating: 4
Comment: The people who helped me at Enterprise were friendly and helpful and able to answer my questions

Name: J**** S********
Date: 2023-05-08 18:14:52
Rating: 5
Comment: I really enjoyed driving in the Nissan Rouge! Easy return and the only issue was with the trunk of the car. I didnt know it locked automatically! I thought it was broken but you just have to step 20 feet away from the car for it to lock! Modern wonders!

Name: C**** M*****
Date: 2023-04-25 17:32:08
Rating: 5
Comment: Nice and helpful staff! Always trying the best for you.

Name: S***** S****
Date: 2023-04-24 14:43:38
Rating: 5
Comment: The online rental and the process time at the counter was very easy and fast. The staff very efficient and friendly. I got a nice vehicle, clean, fuel efficient, . Love it.

Name: V**** S*****
Date: 2023-04-22 19:55:12
Rating: 4
Comment: The customer service at this Enterprise location is excellent. Both Tony and Merrie were very professional and helped to satisfy some of the issues that came up during my rental. I appreciate the attention to these matters and I will continue to rent with Enterprise.

Name: J** B***
Date: 2023-04-14 18:27:43
Rating: 5
Comment: All staff extremely professional and make the experience quick and easy. Can’t go wrong with enterprise

Name: J***
Date: 2023-04-12 17:41:22
Rating: 5
Comment: The Enterprise on Shattuck Ave in Berkeley is one of the best I’ve worked with. Justin Wilson, in particular, is friendly and offers great service, highly recommended.

Name: A*** G*
Date: 2023-04-10 18:11:41
Rating: 5
Comment: This is my second time renting from them, and both times have been great and easy experiences, no pressure on adding things you dont need and pick up and drop off where incredibly fast. Customer service from the pick up, drop off and the person that gave me a ride home was great!

Name: k**** t****
Date: 2023-04-03 15:49:19
Rating: 5
Comment: This is literally the best place to rent a car,very proffessional,friendly and helpful too. It was easy and smooth process to pick up and drop off a car. Yousuf service was top notch, he even helped me with my insurance so I didnt have to pay much out of my pocket.

Name: L*** T********
Date: 2023-03-22 09:01:46
Rating: 2
Comment: Horrible customer service! Never showed up at, reserved, pick up time and couldnt get through on the phone. Found a ride and when I got there, the agent couldnt find my reservation, even though I had it in handTurned out its because theyve expanded too fast and their system isnt working well with the insurance agencies, yet. Consequently, there were a lot of angry and upset customers.The manager did reach out to me, explained the problem, and apologized, then waived the extra fees that my insurance doesnt cover.

Name: D**** Z******
Date: 2023-03-20 23:14:03
Rating: 5
Comment: I literally felt like tearing up of how polite, professional, and helpful the branch manager Alejandra Marquez is. I rented a car in LA, drove it all the way to the Bay Area and then realized that the LA branch did not set up my drop off in Berkeley, but back to the LA location. I called corporate 5 times, they said theyd just call me back and NOTHING. Called LA, they said I had to take the car back or drop it off super far and pay like double than the original rental. Until I called Berkeley and Alejandra without any hesitation was willing to help. Some thing that NOT even corporate did. Mrs Marquez said Bring it in, ask for me and Ill be more than happy to help you. And just like that, I brought the car in, she checked it, and I paid only what the rental was supposed to be. That act of kindness and professionalism made me feel great and valued. I never write reviews, but this young lady, deserves the best one! From the bottom of my heart, thank you Alejandra!

Name: J*** L******
Date: 2023-02-24 22:12:34
Rating: 1
Comment: Lied to me saying “they could not accept my damaged drivers license” both Ananta and Ben doubled down on the lie. When I asked to see the literature that said that they looked and could find nothing but I found in their own documentation stating a “valid drivers license” was needed which mine is as has been verified by several institutions since the damage occurred.All the information on the license is legible and accurate, it scans.I asked if they just did not want to serve me because of the damaged license and they again said it’s policy but completely failed to back it up. They don’t know the policies.They are fake just like the majority of these astroturfed reviews.Waste of time, look right, look nice dress the way they want because they obviously discriminate if you’re not “up to their standards” that are completely disconnected from any actual enterprise policy.

Name: L****** W******
Date: 2023-02-22 13:22:18
Rating: 5
Comment: Pretty quick service when picking up the car. Had a few issues with the car when I returned it but Yousef help me and was outstanding, understanding and very polite and patient. Love to do business with him. Hopefully, I get him when I come back this weekend.

Name: W****** C***
Date: 2023-02-04 18:56:04
Rating: 5
Comment: I had a rental car for over a month due to an accident. During this time, I worked with many of the employees at the San Pablo location in Berkeley. They were all awesome! Renting a car and all the related process can be very stressful but this team really went above and beyond. It feels like they genuinely care about the people they’re helping (and there’s a constant stream of people to help!). Appreciate you all and will use this location specifically for any rental needs in the future!

Name: E**** M*****
Date: 2023-02-03 09:41:09
Rating: 5
Comment: Really great experience here. We had to wait a little bit for a car, but the staff were very clear about the whole process. Ray was super helpful throughout the entire day and made our experience with Enterprise very pleasant!!Thanks Ray 😁

Name: D** W***
Date: 2023-01-23 14:38:43
Rating: 3
Comment: Every time experience was related to the long distance walking. I would say its service is not bad but not good enough. Try to consider the things from the perspective of the customer.

Name: W****** A*****
Date: 2023-01-17 06:21:44
Rating: 5
Comment: The entire staff at the 1706 San Pablo St, Berkeley location is wonderful. They are fast and efficient, courteous and knowledgeable and make every rental experience a breeze. Jonathan, Yusef, Alejandra (the manager) are all great. In an unprecedented touch of customer service, Alejandra texts me during every rental to check in if everything is ok. Just the knowledge of having someone to text to without having to deal with call centers or chat bots is worth a lot, and for our local rental needs Ill not look elsewhere.

Name: N****** M********
Date: 2023-01-16 16:23:36
Rating: 5
Comment: Yusef and Marie at the Berkeley location on San Pablo Avenue were exceptional professionals. I felt I was treated well and the car rental process was always efficient and without stress. Customer service is still alive and they renewed my belief that it still exists. I will only rent from that location while living in the East Bay. Yusef and Marie should train staff at other locations because they set the standard. Thank you.

Name: l**** l*******
Date: 2023-01-15 04:53:55
Rating: 5
Comment: Even though I have my own car, I wanted to rent a vehicle that was a comfortable drive for a two-week visit that was about a 6-hour drive south. Knowing that my visit might be emotionally stressful, I at least wanted to assure that all my transit needs would be well met. Enterprise Rent A Car appealed to me especially because of their customer pick up and return service. My rental vehicle, a Nissan Altima and the entire staff of the Enterprise served me extremely well. I am especially appreciative of the consideration and frendliness of the transit provider, Beverly: no waiting, smooth transit, wonderful conversation - this carried me thorough my somewhat difficult two weeks away and then a quick and efficient drive home while Beverly enthusiastically listened to me recalling my adventures of the past two weeks. You just cannot buy kindness. Enterprise is fortunate to have Beverly on their team. Regards, Linda Lawrence, Richmond, Ca

Name: j**** r*******
Date: 2023-01-07 05:24:29
Rating: 5
Comment: Customer service here is great Youssef there was super great however I cannot find his card so sorry about the spelling and I’d still like to fill out the online review but I would need to call the location which enterprise make almost impossible

Name: R***** H***
Date: 2022-12-29 01:55:53
Rating: 5
Comment: The members of the staff at the Berkeley branch were friendly friendly and helpful. The driver, Beverly Loyo, made it a pleasure to work with with Enterprise. She was precisely on time, drove safely, and made the trip entertaining so much so that I did not want to get out out my destination.

Name: M****** J****
Date: 2022-11-30 01:36:30
Rating: 5
Comment: Alejandra.MarquezLopez gave us the best customer service ever at Berkeley Enterprise she was sweet patient kind and very knowledgeable because of her and the team I look forward to doing bizznes with them Thanks for the A1 customer service keep up the good work🙂

Name: A****** G***
Date: 2022-11-09 18:39:17
Rating: 1
Comment: My experience with the recent Enterprise car rental was very STRESSFUL! There were three principal reasons that contributed to the stress:1. I was asked to produce a valid personal auto insurance card, which I did not carry with me at that time. I was told that this has been implemented recently by Enterprise that all customers show proof of auto insurance.However, about two days ago, I was contacted by Enterprise by telephone for confirmation of car rental. If I were alerted that a proof of car insurance will be required, Id have been prepared for it!2. It is very unprofessional that the rental car I requested had almost an empty gas tank. So, I was given a different car with only a quarter tank of gas . Therefore, I had to go to a gas station to fill up the tank. Car rental companies like Avis or Hertz will never rent out cars with a partially filled gas tank!3. The customers were not provided with any Wi-Fi service at the Enterprise office. After I returned my car, I was unable to call Uber to fetch a car to go home and I ended up walking all the way to reach home!

Name: L M****
Date: 2022-11-02 20:17:18
Rating: 5
Comment: The people here are really nice! Devon in particular went above and beyond to make good on his promise to get me into a car, even cutting into his lunch hour. Thank you 🙏

Name: E**** O*****
Date: 2022-10-29 05:00:07
Rating: 5
Comment: I initially went to Enterprise to make a reservation due to an insurance claim, and was instantly met with friendly customer service. I want shout out Jaylyn Burns and Sidney Adebayo as the two associates who helped me with the transaction. They were very easy to talk to and get along. They explained to me how my reservation worked and what I can do to exchange my car if I needed any accommodations. I wasnt at all swayed by any tactics to upgrade, they understood my needs and they wanted to genuinely make sure I was taken care of which was very wholesome. Again, thank you to Jaylyn Burns and Sidney Adebayo for outstanding customer service. Keep it up team, rental places dont usually get a good rep but you guys are making me cheer from the sidelines!

Name: K**** D****
Date: 2022-10-25 15:28:47
Rating: 4
Comment: Great place to rent a car. The staff is friendly, especially Marie, who helped me check the car back in. The only reason why the review is 4 star instead of 5, is that the last time I picked up a car, in spite of my reservation for picking it up, I had to wait over 30 minutes for a car to be cleaned and made ready, and then when I got the car, it had an overwhelming smell of cannabis! Still, its a great place to rent a car!

Name: V***** H*****
Date: 2022-10-19 15:09:39
Rating: 5
Comment: Very efficient and courteous service. Timely and convenient pick-up and drop-off. Sidney in sales/service was efficient and prompt. Beverly-our shuttle driver (both ways) was friendly and delightful.

Name: S***** D****
Date: 2022-10-19 14:12:51
Rating: 5
Comment: The staff was efficient and knowledgeable. And having the drop off service is the extra attention I love that Enterprise offers. 👍🏾 Keep it up.

Name: M***** G******
Date: 2022-09-26 14:50:07
Rating: 5
Comment: Great service. Alejandra and Sidney were attentive and courteous, even though the place was very busy.

Name: J******* C******
Date: 2022-08-31 16:00:42
Rating: 5
Comment: Devon was FANTASTIC! I rented a vehicle from Enterprise on San Pablo Ave in Oakland, CA because my dad fell and broke his neck and i needed transportation to get to him. Devon was professional, sympathetic and FAST. I rented a vehicle and drove off the lot in a little under 7 minutes. It was the best. I hightly recommend DEVON MORTIMER. Enterprise is lucky to have him.

Name: M****** T
Date: 2022-08-30 03:21:36
Rating: 5
Comment: This location could get very busy. I waited in line and there were 14 people ahead of me. Got the car I needed. They made it all very pleasant experience. Birook is a very special person at this location. He has excellent customer service skills and he remembers conversations. When I dropped off the car he personalized and asked if everything was ok with the car and asked to come back anytime. I will go back here.

Name: W***** M****
Date: 2022-08-29 17:21:12
Rating: 5
Comment: This location doesn’t look exciting, but I’ve always had a solid car rental experience with no surprise costs. I did not feel pressured to get needless insurance and the associate helping me, Vourban, was very friendly, helpful and knowledgeable. The car return process was also very fast and easy.I’ve rented from here twice and the Hertz down the street twice and the quality of experience was night and day. I highly recommend this location.

Name: T***** A*******
Date: 2022-08-27 17:38:08
Rating: 1
Comment: Extremely horrible wait times. Expect to not receive your car until 45 mins after your reservation time. Employees take their time and in no rush to get you out of the door. When you mention it they say there’s nothing they can do about it. Never faced this issue with other rental places in the area.

Name: A*** A*****
Date: 2022-08-17 15:56:09
Rating: 5
Comment: Lines were long but efficient. Clean car, very easy process, great service team.

Name: L**** R*********
Date: 2022-08-08 12:30:10
Rating: 5
Comment: Staff very polite and professional. Car was easy to drive and in great shape.

Name: T***** R*****
Date: 2022-08-06 19:45:14
Rating: 1
Comment: I spoke to customer service that advised me they had a vehicle for me per request to switch out of another enterprise vehicle that was having mechanical issues. I arrive guy looks at me and asks if I’m returning I let him know my situation and he says they do not have any vehicles then calls next person behind me to help them instead. He didn’t check my reservation or seemed to care for safety and more focused on seeing how many other cars can be rented out to persons paying more for personal use and not insurance

Name: S**** P*****
Date: 2022-07-09 19:55:01
Rating: 1
Comment: Very understaffed and limited car availability. For my first rental booking, instead of an SUV, they gave me a Tacoma. I had a three month long rental and in two separate occasions when I needed to swap out the car, I couldnt reach them on the calls and when I visited on-site, they sent me back saying there are no cars available. I wouldnt recommend this Enterprise location

Name: P****** M*
Date: 2022-07-01 02:04:22
Rating: 5
Comment: My car was hit by another car so I had to take it to the body shop, and get a rental car from Enterprise I was treated very well and they are very professional in the vehicle they put me in was very clean, I highly recommend excellent staff excellent equipment!

Name: S***** W*****
Date: 2022-06-24 13:18:14
Rating: 5
Comment: Fast and efficient check in/check out. Got exactly what I needed (last minute rental of an 8 passenger vehicle on an insurance claim due to my personal car needing glass work). Friendly and very helpful staff. Easy to find location close to the freeway.

Name: E***** W**********
Date: 2022-06-23 04:59:46
Rating: 5
Comment: Flawless experience. Very friendly service I spoke with the manager who was extremely helpful. The person that I would like to give a shout out to that really made my experience stress-free and comfortable was Biruk Gebreyesus.

Name: P***** V******
Date: 2022-06-16 19:31:57
Rating: 5
Comment: Car availability is limited (Summer 2022) and it is busy first thing in the morning. However, staff are nice and were able to help out with getting me a rental and getting a ride back after I returned it. I believe Devon and Adriana were the staff that helped, and both were very nice and helpful.

Name: A*** B****
Date: 2022-06-07 17:10:21
Rating: 5
Comment: My wife and I rented a car for a week to take a trip to see our daughter in Los Angeles, First of all, Biruk Gebreyesus was very Professional as well as courteous, We were happy with the car an Elantra, especially the gas mileage, The backup camera came in handy, We will definitely be back, Alan Banks Sr

Name: T**** J** y***
Date: 2022-06-01 01:59:30
Rating: 1
Comment: It my first time rental car this place and I like how they do services for customers. But I really feel bad about bridge toll charge. I crossed 4 times and it should be$28 as $7 for toll. Unfortunately they charged me $35 for toll charge and $24.75 service charge so I don’t understand why over charged for toll and service… what for service?

Name: m***** c********
Date: 2022-05-23 21:27:12
Rating: 5
Comment: By far the best enterprise location in the Bay Area. Biruk and Devon were both very helpful and made the process quick and easy. They were very kind and ensured we had everything we needed. They made the best Saturday team! I recommend going to see them when looking to get a rental!!

Name: O***** K******
Date: 2022-04-21 15:40:58
Rating: 5
Comment: The staff is super helpful and easy to work with. They seem a little under-resourced (it’s always busy whenever I go in) but the phone wait times are never long and once you’ve got someone helping you the process is smooth. Thanks especially to Alejandra for her help :)

Name: E*** S*******
Date: 2022-04-06 06:00:56
Rating: 5
Comment: Everything worked out as planned. The neighborhood location is much easier to work with as compared to an airport location. And of course is less expensive without all the airport taxes and fees.For what seems to be a small location, all worked well to be sure the car was available and ready at the scheduled time. All this was very much appreciated after a long day of travel.One other step needing to mention was to note how a staff member made a phone contact the day before we traveled to confirm all the details of the reservation. This was actually someone from the location where we picked up the car. This type of service with a real person was a great touch.We hope to be able to get back to some regular traveling, and will certainly try to include Enterprise in our planning.

Name: I** M*******
Date: 2022-04-02 06:31:25
Rating: 5
Comment: I get my Fahrvergnügen at a reasonable cost with Enterprise ❤

Name: E*** K*****
Date: 2022-03-01 18:47:25
Rating: 3
Comment: Have had some positive experiences but this last time our truck (Dodge Ram with 9k miles on it) had numerous issues. Check engine light would turn on and off. We read in the manual it was probably okay to drive for a bit so we thought wed make it back home. On our way back home the battery light starts flashing and the acceleration stopped working. We had to pull over every block or so to restart the car and get it to accelerate until we were able to get home. Upon contacting Enterprise, we were initially told they would charge us $55 for a pick up fee. They seemed hassled by us and Devin said to text him in the morning to remind him to come get the vehicle. Ive worked many years in customer service and this is beyond me that they would make US feel bad for getting a faulty vehicle. We didnt get to drive it on the last day and were offered no compensation for that. Unbelievable. We wont be going back to this location.

Name: J**** W*****
Date: 2022-01-22 19:39:59
Rating: 5
Comment: Highly Recommended!! By far the best car rental place in the Bay Area. This place has the best cars and great customer service!! I couldnt be happier the staff really went out of there way to make sure I was happy and got the best deal and the best car. In fact I got a better car then the one I signed up for. The car was practically brand new and I was the first customer to ever drive it!!I rented from this place all through the Pandemic and the staff was always great to me and flexible. If you are going to rent a car you are crazy if you dont rent from Enterprise Berkeley. I would personally like to thank Tyler and Tyler and Kenny and Alejandra. Thanks again I really appreciate you working to fulfill my rental needs. Thanks again. The next time I rent I will surely come back to Enterprise Berkeley. Happy 2022!!

Name: N*********** O
Date: 2022-01-21 00:53:12
Rating: 3
Comment: My last transaction there was easy and fast (slightly rushed) during both the pick up and drop off. They didnt have a lot of cars on the lot but they did have the one I wanted and it was clean. Both transactions were done entirely outside which I appreciated. Enterprise left a followup voicemail with a number I could call in case I ran into trouble. That was cool. Minus 2 stars for the condescending tone from the kid who dealt with me at drop off. To be sure he was polite, knowledgeable and fast. Maybe too fast, so I politely asked for help understanding a few things he rattled off. In fact I think he was trying to be helpful but I wasnt following. He did oblige an explanation, but topped it off with Got that? I could do without the impatient sarcasm. I was still nice and left with a thank you. But a note to the owners, maybe remind the youngsters you hire that when a customer spends money at your establishment, to try to be respectful - especially if the customer is polite. Because some day I or someone else might not be as forgiving. Sick of customer service folks taking out their bad customer frustration on the wrong customers. OR they think that by being paid to do their job, theyre doing you a huge favor. BTW, I have a job too. I have to deal with the public and have worked in food service. I get it. But these are still our JOBS.

Name: V*** S*******
Date: 2022-01-17 23:44:23
Rating: 5
Comment: Decent cars. We have had 6 rentals with them, and have always received courteous, prompt, and professional service. Easy after-hours return. Easy communication. Huge thanks to Devon who has figured out how to decouple UC discount (which applies both for business and personal use) from DW/CDW optional product (which is business-use only).The wait time could be long (up to 1h) during peak hours, but the staff is clearly doing their best. They also take calls around 3-4pm.

Name: R***** S******
Date: 2022-01-14 19:38:56
Rating: 5
Comment: The agency staff at your location on Sa Pablo Blvd. in Berkeley were their usual friendly and professional selves. It is always a pleasure to rent a car at this location because of the good people you hire. Nice work!

Name: y******* k*****
Date: 2022-01-11 18:29:36
Rating: 1
Comment: The most unsatisfied customer experience I have had.My insurance got covered rental car for a month. When I took a car, they gave me fully smoked in car and wait 2 days to change it. After that they took 138$ from my credit card with out my authorization and gave me a reason that I have to pay tax on the rental car which doesn’t even make a single sense. After a long wait time through a phone discussion, they agree to waive 2 days fee and return my 138$ + the deposit. But still the money didn’t show up in my account. Absolutely un professional. Take care and watch your credit card transaction!!!

Name: P**** M*********
Date: 2021-12-31 22:55:18
Rating: 2
Comment: Cars are decent. The staff is polite and professional.They are heavily understaffed though. Have rented often and the wait time has always been 1+ hour. Wont recommend if youre short on time.

Name: D***** P********
Date: 2021-12-22 18:59:41
Rating: 1
Comment: It’s clear they are understaffed, which is an economy-wide issue, but they still did not participate in basic service to ensure a good experience. We made a reservation for a mini-van, but they gave the vehicle away right before we got there because we were late (by about an hour). However, there was nothing on the reservation about arriving within a certain time of reservation, and they did not try to reach out to us by phone. They themselves were spotty at picking up the phone, so it was unlikely we would’ve been able to reach them by phone if we tried to alert them that we were late. The reservation had made it seem like we had it fully reserved (including a billing receipt for CC). They did not seem apologetic or really try to acquire another one (although, to be fair to them, there seems to be a general shortage). They also did not offer any compensatory credit. Overall, quite disappointed in our experience, but understand that there were some potentially exceptional circumstances that may not make this a typical experience.

Name: A***** M*****
Date: 2021-12-11 04:04:28
Rating: 5
Comment: I had to return a car for my Fiance. I was greeted and welcome as soon as I walked in the door. Staff was very friendly and knowledgeable.

Name: G******** P****** G*******
Date: 2021-12-09 19:55:29
Rating: 1
Comment: Terrible service, staff is not understanding at all. Charged me 2 days because I returned the car 20 minutes late.

Name: S****** C****
Date: 2021-11-29 16:57:40
Rating: 5
Comment: Easily one of the most pleasant experiences I’ve had with the company. The entire staff was kind, attentive and so helpful. Troy Thompson specifically along with another associate at the front desk whose name I wasn’t able to get were a dream to work with. They made the whole process so smooth, I’m grateful for their support. Would 100% rent from them again.

Name: R******* O***** (**** o* R*****
Date: 2021-10-16 15:36:13
Rating: 5
Comment: The gentleman who helped me yesterday at closing was very kind and friendly as well as who appeared to be the supervisor checking up on the new hire who was very pleasant and professional. They got me in and out of there quickly! Not use to enterprise being such a quick place to get in and out of. I’m use to Antioch or Brentwood where the staff runs around like a chicken without a head! Not to mention Brentwood ripping my off by charging my card an extra day! Kudos to this Enterprise, it should be the model store front for other sites to take notes from!

Name: E*** T*******
Date: 2021-10-15 04:02:14
Rating: 5
Comment: Great experience renting from this agency. Clean car, professional rental agents, quick in and out. Great experience turning the car in, very easy, didnt have to wait. I will rent here again.

Name: M*** E
Date: 2021-09-03 19:48:30
Rating: 4
Comment: Friendly, knowledgeable service. Tyler was very accommodating and pleasant to speak to on the phone. Shuttle driver was great. Rental agent was efficient and courteous. Will definitely rent from them again on my next visit to Berkeley.

Name: R***** K***
Date: 2021-07-15 18:19:08
Rating: 1
Comment: Horrible experience at Berkeley enterprise rent a car. My insurance company had made a reservation and it was confirmed but when I called the office to pick me from my location where I was stranded due to accident they told me they did not have my car and won’t pick me unless I agreed to pay for upgrade and since I was stranded I had no choice but to agree to pay more for rental. This is very unethical practice

Name: S***** C***
Date: 2021-07-09 05:53:52
Rating: 4
Comment: The staffs are very helpful and friendly. The car is also in good condition. They made car rental so easy. Compared with another car rental agent nearby, Enterprises service is way better.

Name: B**** R***
Date: 2021-07-05 21:26:50
Rating: 5
Comment: Excellent all around. Friendly, helpful staff (dealt with a busy day efficiently and with grace), great car, fair price, easy return. Only good things to say.

Name: S***** S****
Date: 2021-06-30 23:17:46
Rating: 4
Comment: Wed made a reservation but needed to put it in someone elses name. No problem. Wed rented a minivan but received a call the night before asking if we were flexible at all regarding the vehicle...just in case there was an issue. I said, Sure, Im just moving some boxes, some tall items, and some delicate packages, so I just need space. The next morning they gave me a Nissan Armada, which we enjoyed much more than a minivan. Plenty of space and much nicer ride. My only issue is that renting on Sat night requires Sun night also, whether one needs it not. Its possible to return the vehicle and leave the keys, but youve still gotta pay for two days.

Name: V****** S********
Date: 2021-06-23 18:28:14
Rating: 5
Comment: At the Berkeley location my experience was always great, in particular this last time the agents Aliyah and Dajsha went out of their way to make it special. I was pleasantly surprised how flexible they are for stowing bicycles and providing a large choice of cars.

Name: E****** W*******
Date: 2021-05-23 01:31:23
Rating: 5
Comment: When I went to get my rental car the employees there were very polite helpful and considered Ill recommend Enterprise rental car to anyone and everyone

Name: K K
Date: 2021-05-18 10:10:40
Rating: 3
Comment: The car was awesome but just uncomfortable didnt like the steering wheel the car also needed a wheel alignment . but. I would get another kia just not a forte

Name: W***** C*****
Date: 2021-04-20 01:06:58
Rating: 3
Comment: Aaliyah was nice but the Enterprise in Fairfield didnt have my paperwork ready but they did get me in the car ready to go Ill put them at three stars

Name: R*** A***** C******
Date: 2021-04-02 04:15:17
Rating: 3
Comment: Super friendly staff, no issues with our car and it was very clean. They let us do an after-hours return which was really helpful! But, we had to wait over an hour from the time we arrived to pick up our car (and we were early for our reservation time) which delayed our plans. Maybe it was unusually busy, but I wouldnt book from here if your rental is time-sensitive.

Name: M** J********
Date: 2021-03-12 22:04:57
Rating: 1
Comment: I was unable to get my insurance-covered rental car from this location due to big miscommunications and incompetent service. The person I spoke with (Kenny) was not helpful at all when there were no more vehicles left that were within my coverage, and even after I got my insurance to change my coverage limit, Kenny said this was not reflected in their system. After more back and forth between insurance and Enterprise, it turns out they had rented every single one of their cars (which was clearly not communicated to me until later) and I was left without transportation that day. After having my car broken into, this was the last thing that I wanted to deal with. Luckily, the Broadway location was highly competent and did a perfect job helping me the next day.

Name: V**** W***
Date: 2021-02-17 17:02:32
Rating: 3
Comment: I and my husband rent a car during valentines day. I have used Enterprise car rental for several years and found this place is close to us with good reviews and different car rental options. People are nice here, but unfortunately, they slightly overcharged.- there only has two doors coupe luxury car. it was too small for us. we took it anyway but its very small.- and one hour return late, they charge us an extra day rental which is 60.89$+3.540$.- we return the car with the same gas level, maybe 0.01% different, and they 16.20$ fuel service option.

Name: M*** B*****
Date: 2021-02-14 22:28:53
Rating: 5
Comment: The staff here was friendly and efficient. I put in a reservation online and went to pick up the vehicle the same day. We walked around the car to check for problems, glanced at the inside to check the fuel, and handed me the keys. When I got in, the car smelled like smoke pretty bad. I asked the gentleman if he could please see if there was another car I could take, even if it were a downgrade since I had a long trip ahead of me. He was very apologetic and got me in a new car quickly and without any issue. If I need another rental, I will return to this location.

Name: M**** t** S**
Date: 2020-12-19 16:20:59
Rating: 5
Comment: Fast, easy, reliable service! All of the staff were really helpful. I filled up expecting to have the car longer and they credited gas towards my future rental.

Name: K**** S****
Date: 2020-11-10 16:44:41
Rating: 4
Comment: I was very happy with my car, but I had to pay $5.00 for a very slightly low tank. I received the car with 1/2 tank of gas. I carefully filled it to 1/2 tank before I returned it but got charged because they said the car was 7/16 of a tank full. I hate to be nickeled and dimed like that. Thank you. After posting this review, I received a a $5.00 refund from Enterprise.

Name: M****** K******
Date: 2020-11-09 17:42:37
Rating: 5
Comment: I rented a car for two weeks and had a great experience. Picking up the car was easy and went very quickly. They guy at Enterprise in Berkeley (San Pablo) was really helpful and cheerful. The car was great. It was a Chevy Malibu and I put on some serious highway miles. It was a great ride and got surprisingly good gas mileage.

Name: m****** p******
Date: 2020-10-31 19:37:27
Rating: 2
Comment: I picked Enterprise because they gave me the best rate for a week than anybody else. I needed a car for at least a week because mine was being worked on after an accident. When I called and made a reservation on the phone it was really easy and the person I spoke with was friendly and made the whole process painless. I double checked before hanging up that paying with a debit card would be ok and asked if I needed to bring anything with me and she told me a debit card would be ok and no I didnt need to bring anything, just pick the car up. So I arrive to pick up the car and the gentleman who was helping me asked if I had proof of insurance with me, I told him no, I was told I didnt need to bring anything but I can pull it up on my phone he said ok and as Im doing this he decides to look at my card and payment info and then asks me if I had a credit card not debit card, I explained that i didnt have a credit card that a debit was all I had and that, again, I was told it was ok. He said ok and looked at my information further and said Im sorry it needs to be a chip card, I said I dont have a chip and, again, was told it was ok to which he said Im sorry, I cant rent to you without a chip card and cancelled my reservation. That was that, I wasnt offered any further help or suggestion. The gentleman didnt offer to speak with somebody else to see if something could be done, nothing. I then had to spend extra money to get a Lyft back home, and am back at square one with no car. I arrived at Enterprise feeling relief and hopefull, but because of some wrong information, I guess, I left feeling lost and stranded. Rate wise you guys are great and the gentleman who work at the location I was at are nice and professional, but you shouldnt cancel a reservation and leave someone stranded with no further help because they were told wrong information

Name: S***** G
Date: 2020-10-13 15:36:14
Rating: 4
Comment: I will start off by saying that all of the gentlemen that work at this location are extremely friendly and helpful, so no complaints there. My complaint has to do with the car that I rented which I ended up having to exchange. I rented an SUV and was originally given a black Nissan Rouge. Had I smelled how strong the vehicle had smelled of weed and cigarettes, I would have requested a vehicle change immediately. However, I had a mask on and couldnt smell anything.We had intended on leaving for our vacation later that night but after smelling how terrible the car smelled we couldnt leave because the smell was absolutely unbearable. I have 2 kids and one being an infant. I couldnt subject my children to the terrible smell it was almost sickening. Not to mention there was some sort of device on the passenger side of the front window. Its not legal in California to have anything on your windshield that may obstruct your view. I was worried I would be pulled over because of it. Could you imagine a African American being pulled over with a car reeking of weed with 2 kids in the car? Ya...not cool.Long story short, we couldnt leave the day we had intended on leaving because of the above. I called early the next day and requested a vehicle change. I was offered 10% which was nice but considering the situation I should have had the first day free.

Name: S**** T****
Date: 2020-10-08 16:13:58
Rating: 2
Comment: I reserved a mid to large SUV. I picked up just before closing. Check out was quick and easy. Unfortunately there were two very unexpected issues with the vehicle: 1. It thoroughly reeked of cigarette smoke. Thoroughly. 2. The gas tank was only 1/4 full. This second issue wouldn’t be a big deal if they had pointed it out and told me how to address it, i.e. return it with a quarter tank. I tried to exchange it with two other local branches, but neither had a vehicle that would suit my needs (space for camping equipment)The vehicle itself drove beautifully. It was a Nissan rogue. It fit all of our camping equipment for a family of 3. I took it to coastal Oregon and back, including on some gnarly dirt roads.Heavy, daily use of Fabreeze gave us just enough relief to get through the vacation with this vehicle.I returned the vehicle with more gas than I had started out with. I mentioned this fact in the extreme cigarette smell to the returning agent. After checking the vehicle he agreed that they probably would not be able to rent the vehicle out again. He did give me a break on the price by way of apology.

Name: C******** S*******
Date: 2020-09-10 16:40:24
Rating: 5
Comment: Great experience. I extended my rental a couple of times by phone and the process was very smooth. Good employees.

Name: T***** R***
Date: 2020-09-09 14:59:36
Rating: 4
Comment: The car was new. Ran great. Pick up was easy. Due to the covid the drop off location was understaffed and I was not able to get a ride home. Normally Enterprise has this option. I do not blame them for the virus problems though.

Name: M J
Date: 2020-08-27 21:49:07
Rating: 5
Comment: I never post reviews but these folks are so great I had to! I really love the small location near Ashby Bart, but its closed due to Covid. Over the past year I have had experiences with this branch on San Pablo ave. and the one up in Hilltop Mall (Richmond CA). All 3 of these spots Id give 5 stars. Enterprise rocks - they treat you with respect, professionalism, and courtesy, they dont try to stick you with hidden fees or rip you off, and theyre flexible if you need to return it later or earlier than you thought. Their base cost *is* a little higher than Budget or Hertz but when you take into account that those places nickel and dime you on little extra fees and hustle you in the process and just generally treat you like dirt, Id take Enterprise over those fools any day, and I end up paying less too. I have never had a bad experience with any of the Enterprise employees, they make it EASY and even have a sense of humor - imagine that! Thanks :)

Name: a***
Date: 2020-08-19 17:54:05
Rating: 4
Comment: Rented a suv rav 4 and they checked me in pretty quick and got me on the road fast. Only thing is that they weren’t able to show the schematics of the car. As a new driver it helps to get used to the controls.

Name: M***** E******
Date: 2020-08-18 15:05:03
Rating: 5
Comment: Ive rented from here a few times. It is one of the few rental agencies that offer pick-up trucks. The staff is always friendly and helpful—I was even able to get them on the phone when I had a question.

Name: S****** T****
Date: 2020-08-08 16:00:47
Rating: 5
Comment: This review is for a wonderful employee named Mel.Started off a weekend to Reno with a truck from an Enterprise at another location. Started our trip from Hayward then about around Emeryville/Berkeley the tire pressure monitors on the truck came on and they were seriously under inflated. Without panicking I conveniently pull of at the nearest gas station in Berkeley, pumped air to all the tires to the recommended pressure. Still, no go with the monitors, still showing under inflated tires. Decided I wasn’t gonna go to Reno with me just staring at it the whole way. Google’d the nearest Enterprise and waited about 10 mins for it to open.Mel, the young woman that greeted us was all smiles from start. Told her the situation, and in about 10 mins time we were out of there and back on the road, seriously the most stress-free service ever experienced. Wow! Not only that she swapped out this nasty F-150 the other location did a piss-poor cleaning job on, because of the weed I found in the center console they forgot to clean, but it was Dodge Ram Classic 5.7 Hemi. Ah! Mopar Muscle, kind of. 🤣Thank you Mel for your great and above and beyond customer service, you made our trip feel safe. Jenney and Mo.✌🏽

Name: e*** a*******
Date: 2020-07-29 12:09:41
Rating: 1
Comment: Car smelled of cigarette smoke, console was sticky from a spilt soda and worst of all- the car was nearly empty of fuel! i’ll go back to Hertz or Budget.

Name: J***** G V*********
Date: 2020-07-27 14:55:37
Rating: 2
Comment: I rent vehicles for work through a contract with UC Berkeley. The Enterprise employees are always friendly and professional and the vehicles are always clean and in good condition. However their billing and reservations need work. This last time I needed and reserved a large truck, but they only had a small truck and gave me no notice. And when the invoice arrived they had still charged for a large truck and charged for an additional day because they did not get the vehicle check in when I returned it. This is not an unusual occurrence as we frequently have billing issues with them.

Name: W* M*** S******
Date: 2020-07-22 04:30:35
Rating: 5
Comment: I have used Enterprise for years and have always had a good experience. In this instance I received an Enterprise car in connection with a car insurance claim. The car was delivered on time, and was picked up at the time I retrieved my vehicle from the repair company. The whole experience was seamless.

Name: R***** R*** C****
Date: 2020-07-20 16:58:57
Rating: 3
Comment: The rental experience is fine. But next time I would really appreciate texting earlier than 3 mins before my rental start time, and tell me that the location Im supposed to pick up the car at is closed.

Name: E****** E******
Date: 2020-07-02 14:45:53
Rating: 5
Comment: North Berkeley branch was great. Customer service was amazing. Professional. Accommodating. 👍My reservation was made day of too.Wish I had gone to them first tbh. Earlier that morning I went to pickup at the branch I originally made reservations with and was told they were sold out. Sorry bud. Despite reservations having been made well in advance. No notifications whatsoever. Had to rush over to berkeley and hope they could help me and they did, and they were 💯.

Name: H**** G****
Date: 2020-03-02 19:13:59
Rating: 5
Comment: Excellent experience! They upgraded me to a better car because of smoke smell in the original one. Overall a pleasant experience.

Name: W****** B*******
Date: 2020-01-25 21:30:16
Rating: 1
Comment: Extremely rude person at the desk. I have used Enterprise for years and have a preferred account. Today I was treated as if I were a total stranger. I was grilled about everything from my finances to where I live. I was told that I needed to bring utility bills to prove my address, although I have lived there for over 12 years. I had to scramble to download utility bills and financial records on my cell phone. I was then charged an extra 200.00 for a deposit. At no time when I made this reservation was I informed that I would need a deposit, nor was I told to bring utility bills to prove my address.

Name: M S
Date: 2019-11-21 21:59:56
Rating: 5
Comment: I wanted to give a rave review in regards to Mel and Ms. Vicky (warm, careful driver who picked me up was sweet, & signals - yay!) at the Berkeley location on San Pablo Avenue. Im not a frequent customer but I recall the first time the efficiency, warmth and care so I returned. Unfortunately, I dont recall the fellow who helped me then but today, after I dropped off the rental, Mel took care of everything and was so proficient helping me from the beginning when I first got the rental until the end when I brought it back. Felt like she really cared and I was taken care of. Kudos on such a wonderful assistant manager to be hired on this team!Person, who sounded male, on Saturday 16th when I called was very nice over the phone too! Picked up quickly. Everyone Ive encountered has smiled, acknowledged me even though Mel was helping me. Thumbs up! 👍

Name: S** O**
Date: 2019-09-26 13:50:32
Rating: 5
Comment: Always a great experience here. Everyone is super friendly and helpful. They figured out a last minute upgrade for me and even gave me a ride home after the rental.

Name: J*** B****
Date: 2019-08-12 02:26:58
Rating: 5
Comment: I needed a truck or van with an hours notice and Mel at the Enterprise in Berkeley made it work for me. She was courteous on the phone and then quickly got me a truck that would work for the moving job I had.She then set me up for the return the next day that made it easy and convenient for me.She did a great job and should be commended by Enterprise for her great customer service efficient work. I highly recommend Enterprise based on this rental, and previous rentals Ive made through them.

Name: B* L*
Date: 2019-06-30 18:05:23
Rating: 1
Comment: Rented twice, first time is good, second time waited for almost 1 hour for picking up, I made the reservation days before. Very very unpleasant waiting experience, I believe several people arrived after me already left with their cars, want to give 0 star if I could, never waited so long at any car rental office before. Please take this possible 1 hour waiting time into your plan if you want to rent a car from here

Name: M*** S*******
Date: 2019-06-27 22:56:47
Rating: 5
Comment: Enterprise doesnt charge mileage, flat rate per day which is good. The staff has always been courteous and professional. I wouldnt rent from any other company. Have been a customer for over 30 years

Name: R****** C***
Date: 2019-05-04 06:50:32
Rating: 5
Comment: Excellent customer service at their West Berkeley office. The agent was very helpful as we checked out our car. They seem to specialize in minivans and pickup trucks at that location.

Name: D**** S******
Date: 2019-04-10 22:25:58
Rating: 5
Comment: Nicole, the site manager is always cheerful and super helpful. I rent here at least once or twice a month and she goes out of her way to help me get on my way quickly. I really appreciate it.

Name: R B
Date: 2019-04-01 19:39:44
Rating: 4
Comment: Staff was great, car could have been better.Car was rented on my behalf by a dealership doing warranty work on my own car. Enterprise pick-up / drop-off shuttle driver was nice, as were staff at headquarters in Berkeley.The car, a 2018 Camry with about 27K miles, could have been cleaner inside and the instrument panel displayed a warning advising of a collision avoidance system malfunction the entire time we had the car.

Name: B** M****
Date: 2019-03-27 18:30:45
Rating: 5
Comment: EXCELLANT. ..When in San Francisco this is the location I will use!!!! Everyone very efficient and friendly. When I needed to extend my rental they made it very easy.I have already made another reservation!Thank you Alex and everyone for making my rental experience so painless.Bev

Name: G*** E****
Date: 2019-03-04 19:08:46
Rating: 5
Comment: The agency is right at a corner with the parking lot before the agency so easy to miss and have to go around the block if coming from the north on San Pablo. Great pick up in Albany up and drop off at Berkeley Bart. Car was an Elantra with 29K. Not pristine...stains on the seats but mechanically worked well and drove well..we had it for a month. Used a Costco discount. The guy we checked out with was great. I watched him deal with a couple of other customers and over heard two phone call inquiries and he handled them all very professionally as he did us. He tried to find discounts for the callers and switched out cars for one customer. He keep everyone posted as to times and progress and seemed unflappable. Hope he stays with them. He was one of the better Enterprise reps Ive had. I think his name was Steve and that the went to Sacramento State...so if enterprise reads this give him a pat on the back. I rent from enterprise due to the customer service. They were higher on this rental than hertz but their customer service makes it a no brainer.

Name: R***** A***
Date: 2019-02-23 17:53:34
Rating: 5
Comment: I almost never leave reviews, but this was the easiest, most pleasant car rental experience Ive had. The staff here are very helpful and got me going in no time at all. The after hours drop off is also very easy and convenient. Thanks!

Name: T**** G*****
Date: 2019-01-28 05:14:19
Rating: 4
Comment: Besides the fact that Enterprise is extremely overpriced, the staff is super nice, willing to do anything to make you satisfied. Ive actually never seen such a professional and helpful attitude before.In my experience, I did an online reservation. When I picked the car up, the gas tank was nearly empty, and the windscreen washer fluid wasnt replenished. Also at the dealership, I found out that the already high price didnt even include the additional insurance coverage. After adding that, it made the cost 2 times higher than the price of their competition (Avis, hertz,...).The car was quite new (just 7 000 miles) and more or less clean.Afterwards, I returned the car with nearly a full tank of gas (instead of the original empty tank) as I had to cancel a part of my trip and didnt use all the gas as I planed.They asked if I was satisfied, they took my criticism and offered to give me a discount and refund me for the extra fuel. I came there angry and was leaving in a positive mood. It was a very pro-customer oriented attitude. I guess the extra high cost is paid for the customer oriented approach. If its worth the high price, thats what everyone has to figure out for themselves.

Name: D*** R******
Date: 2019-01-17 23:37:26
Rating: 5
Comment: Ive had to rent a car here twice in the last month or so due to car issues of my own - these guys have been absolutely great and super professional with me each time! Very fast to pick me up, theyve treated me with superb courtesy and kindness. Im very happy with the service here and definitely recommend this location.

Name: A** D
Date: 2019-01-03 23:15:03
Rating: 2
Comment: I chose to rent a car at this location after dealing with the inordinately long wait times at the Hertz up the road. While the car functioned well and the check-in was smooth, the check-out process was a headache.We made a reservation online prior to the rental. When I arrived to pick up the car, the dates of the reservation were incorrect; the price given was $300 higher than what was quoted in the reservation (it took multiple exchanges for them to match the price on our online reservation); our information was lost between the desk and the lot, and so the type of car and price were incorrect again; and, the second drivers name was incorrectly listed on the receipt (though when we pointed this out, we were immediately issued a second receipt with the correct name).Throughout, the staff were friendly and polite, though the number of errors makes me uneasy about using this rental service again.

Name: D E****
Date: 2018-10-04 04:52:33
Rating: 5
Comment: The staff is always very professional and nice. They get you in and out pretty fast most of the time. I always have a pleasant experience when I need to rent a car.

Name: T**** D******
Date: 2018-08-03 23:55:50
Rating: 4
Comment: Branch at sanpablo Berkeley enterprise rentals car staff are very nice. The manager Mr Bill is outstanding person and very professional handling the customer.

Name: P***** p** p*****
Date: 2018-07-25 02:00:54
Rating: 5
Comment: Awesome staff! They remember my name every time I come in the office. I rent on the average 1 vehicle a month. The staff gives me a reason never to rent a vehicle with anyone else.Thank you

Name: C******** J**
Date: 2018-04-11 13:27:26
Rating: 2
Comment: Other than, The staff are friendly and really WANT to help, theres not much positive for me to say about this place. Last year I rented a minivan for a school trip and one of the seats was broken. This year I tried to do the same, but when I got there the minivan Id reserved a month in advance had broken down and wasnt available. They gave me a Ford Explorer instead, and offered me a 15% discount for my troubles. Very nice... Except...The Explorer REEKED. The previous renters had obviously smoked a bunch of weed in the car, and instead of properly cleaning it the maintenance crew had used a massive amount of bubble-gum scented air freshener. My kids had to have the windows rolled down at 4:00 am driving down highway 5 because the car stank so much.I turned the car in, and they tried to charge me for 5 days instead of 4. When I complained about the smell as I was correcting that, they said theyd add another 15% discount, but the total bill had only one of the two discounts applied.So, wrong car, stinky car, near-empty tank, trying to charge me for an extra day, and failure to properly apply discounts. I really cant say that they did even a decent job on this one.EDIT: In all fairness, they WERE desperately trying to find me a new minivan when the one Id ordered wasnt ready. But as the estimated time went from 2 to 2:30 to 3:00 plus a ride into Oakland to go get it, I figured airing out the SUV was the better option. Oh, how wrong I was!

Name: A*** J******
Date: 2018-04-06 20:15:37
Rating: 5
Comment: Ive rented cars from this location multiple times and I highly recommend their service. Joel set me up with a car each time I went and he was always friendly, transparent, and knowledgeable about pricing and terms. Seamless experience for both picking up and returning the vehicle.

Name: N**** H********
Date: 2018-02-17 01:23:37
Rating: 5
Comment: The associates are so nice and very cooperative. The driver who gave me a ride back home was friendly. I trust that I always get the best at Enterprise.

Name: T*** C****
Date: 2018-02-07 15:44:24
Rating: 5
Comment: I have used my neighborhood Enterprise for years when driving to Oregon and LA. This time we had a big trip to Utah in winter. I was concerned about snow and safety. I wanted a car with snow tires and 4 wheel drive. My local Enterprise is a small operation, and I didnt want to drive to the airport for more selection. I reserved well in advance and as always the team there was so polite and professional. I shared my concerns and they told me they would make sure I got an appropriate car for my needs. Initially I talked to Aleah, who urged me to check in a few days before the trip to confirm my specific needs.. So I spoke with Alberto who made further notes in my order and reassured me they would take care of me. Finally on the day I would pick up my car, I spoke to Luis, in charge of vehicle acquisitions, and he assured me he would have the perfect car for me. When I arrived at my neighborhood Enterprise, I had a brand new SUV with snow tires and 4 wheel drive--still with NY license plates! Just what I wanted at a great price, delivered by a courteous and professional staff. It made our trip. Thanks!

Name: P*** S********
Date: 2017-12-28 15:39:09
Rating: 5
Comment: I signed up for Enterprise Plus, got a 5% discount, and they then had my address, etc. That may have speeded up the car checkout. Had to wait about half an hour at home for pickup to go get the vehicle - no problem. Electronic paperwork was quick and easy. No hassle at all over using the insurance provided on my credit card. Got a thorough introduction to the features and controls of the vehicle (Chevy Suburban). Car was clean, handled well, everything worked. After-hours return was quick and easy: drop the keys in the slot. Then the next morning I got an email confirming the charges. Everyone was not only professional and knowledgeable, but genuinely friendly, and not smarmy. It was the best experience I ever had renting a car.

Name: S***** G****
Date: 2017-10-25 14:57:22
Rating: 5
Comment: Our personal car was totaled so we rented from Enterprise as we looked for a new car. They were very helpful both times I extended the rental and the price was great. Great job Enterprise!

Name: A**** W*****
Date: 2017-10-06 14:11:12
Rating: 4
Comment: The rep that I worked with was very attentive to detail. However, I did not appreciate having to drive to another location to pick up my vehicle. I did appreciate accommodating my needs and even giving an extra 10% discount, but my schedule was definitely thrown off.In the future, I feel the vehicle and needs of the renter should be confirmed for a smoother renting experience.

Name: A**** A***
Date: 2017-09-27 16:14:05
Rating: 5
Comment: I always prefer enterprise over other car rental companies because of there customer service. This enterprise place has also some nice people to help. Though I got kind of dirty car, but still I am pleased on there customer service.

Name: B** B****
Date: 2017-09-06 13:29:07
Rating: 5
Comment: Rental experience was quick and easy. Problem developed on road and was resolved as quickly as possible in Santa Cruz.Gave me a van as replacement with 1100 miles. return was handled quickly. Thanks Luis C. for your courteous and professional help.

Name: D**** G******
Date: 2017-08-24 18:17:05
Rating: 2
Comment: Staff is friendly but cars not always ready for rental. I recently reserved an economy car but, when I arrived to pick it up I was told it had been taken out of service. My service rep offered me a standard car at the same price - fine. However the car offered was dirty outside and inside (someone had kept a dog inside the car for an extended period dog smell, dog hair, dog food, who knows what else) and of course the gas tank was half empty. This really was the only choice available to me I accepted reluctantly due to time constraints. It is a shame as this location is convenient for me and the staff really are friendly although perhaps not the most effective. RA #: 8S7BB9

Name: L**** V** N***
Date: 2017-07-06 23:50:43
Rating: 1
Comment: I have rented with this location several times and the staff are always friendly and efficient. However, twice now I have been given very dirty cars. There were crumbs and debris on the dashboard and cup holders and big gross stains on the seats. It was clear each time that the car had not been cleaned since it was last used. Its a convenient location for me, but Im not sure I will be back after the crime scene that was the back seat of the last car I rented.

Name: P** C*********
Date: 2017-06-15 12:23:38
Rating: 5
Comment: Friendly staff at 1706 San Pablo Ave in Berkley - I have rented twice from that location - good rates, great cars, excellent customer service - Will be back!

Name: B**** Z*****
Date: 2017-05-18 22:32:12
Rating: 4
Comment: Staff at San Pablo Ave office in Berkeley pickup were terrific, as were the people at San Francisco Airport drop off. Car was clean and carefree. I suggest that for people wanting to drop off car at the that airport, Enterprise provide written instructions that allow the driver to negotiate the maze of turns and side roads that can be confusing to someone even when using Google maps on a cell phone, especially at night.

Name: M** O*****
Date: 2017-05-18 20:06:28
Rating: 4
Comment: Definitely my go to place for Rent-A-Cars whenever I leave my car at Griffin Motorwerkes to get repaired.Ive rented from them a few times my most recent event where I needed a car they didnt have a full-size available they informed me that I could come back an check after lunch hour when the fleet would possibly be updated with more cars as an option...Most rental places dont inform you of that kind a choice they just tell you to take it or leave it this is all we have Available or suggest to check the airport...

Name: E**** S****
Date: 2017-05-03 16:00:46
Rating: 1
Comment: Put a car on hold on a Friday night. Called on Saturday morning they said it was still available.Went straight there and now they said they seem to have nothing but really expensive cars left. I had to find a ride home, and was not able to get a car until the following Monday,and of course had to find a ride on a Monday morning.FUN

Name: P**** K**
Date: 2017-04-08 14:36:51
Rating: 4
Comment: The minivan rented was clean and had only 5k miles. Staff was very friendly and got me the car relatively quickly.The only negative is that its difficult to pickup the car since there is limited parking in the area.

Name: M****** N*
Date: 2017-03-29 03:49:26
Rating: 5
Comment: The North Berkeley Enterprise Rent A Car site was excellent. They picked us up from BART and gave us a great car. The staff was efficient and extremely friendly and equally so when the car was returned.

Name: T** J*******
Date: 2017-01-31 15:28:34
Rating: 4
Comment: Although booked an intermediate, all that were there were pickup trucks. Manager agreed to rent, with a credit towards gas usage. Very reasonable compromise. Very helpful staff, positive and pleasant. Car could be cleaner though-inside of windows a bit dirty.

Name: G****** P****
Date: 2017-01-20 17:28:56
Rating: 5
Comment: Fast, efficient, friendly and professional. It was a pleasure doing business with Bill and his team. Next time I need a car in the Berkeley area, Ill be back. Theyve earned my business.

Name: F******* D W******
Date: 2016-12-27 18:12:02
Rating: 5
Comment: Im a frequent renter at this location. Location is very convenient (close to my business), Staff are prompt, capable, friendly, accommodating (staff is different each time but each person is well-trained); choice of cars is great, late-night drop-off key box works well for me; I like the new on-line paperless record management system. No complaints

Name: G***** D******* C**
Date: 2016-11-14 12:05:46
Rating: 4
Comment: It was easy to work with Bill and his people there. I made the reservation some time ago over the internet. When I arrived to get the car, everything was great. Would gladly recommend.

Name: D**** B*****
Date: 2016-11-09 17:54:02
Rating: 3
Comment: I love Enterprise and will continue to use their services, I was just unhappy with my last rental from the Berkeley office.-The car was pretty dirty when I picked it up (nasty stuff on the inside of the door, trash in the center console, smudge marks everywhere, etc.).-The windshield was not only dirty, it had a strange film on it that made it very difficult to see when it was raining out. Hard to explain, but it was not safe.-When I picked it up and drove it off the lot I was surprised to see that there was less than a quarter tank of gas in the car.-I rented an intermediate sized car hoping for some more comfort, but the car really didnt operate well at all. There were problems with the accelerator and the brakes, which made driving trickier.Ive certainly had much better rentals through Enterprise, this was the worst one Ive had. Im not sure why they decided to rent this particular vehicle, in my opinion it should have been pulled aside for service and properly cleaned.Id caution renters to check the gas level and the cleanliness of the vehicle before driving off from this location, although I dont know how youd address the functionality of the vehicle.

Name: c*****
Date: 2016-08-04 15:45:08
Rating: 5
Comment: Fast friendly service. I like their new pre-paid gas option. You pay for what you use, not the entire tank. The price is very competitive make it a no brainier to opt in for this option. Enterprise has always provided me with good service.

Name: G******** M*****
Date: 2016-08-01 22:05:24
Rating: 5
Comment: I have NEVER experienced such a high quality of customer service as I did at the Enterprise store in Berkeley, CA as well as another Enterprise store I stopped at to ask for directions when I lost my way on the freeway! If we all treated each other the way I was treated by each and every Enterprise agent I had the pleasure to receive service from, this world would be a kinder, safer, gentler and more peaceful place, and things would still get done! BRAVO, Enterprise!

Name: J***** H*****
Date: 2016-07-20 20:49:32
Rating: 2
Comment: Overpriced filthy low-end cars! I couldnt believe the complete opposition between the enterprise ideal service that is sold via their advertising and the horrible service that Ive received at almost ALL enterprise car rental locations. This company is setting itself up for a false advertising suit... Ive had better service at budget..

Name: C******** G
Date: 2016-07-18 07:33:08
Rating: 1
Comment: Unbelievable how rude every single staff member at this location was. We arrived right before our reservation time, only to find the place locked. The staff completely tore us apart, saying that arriving at 11:30 for a 12pm pickup was assholish. Other customers arrived after us and were totally turned away, yelled at and cursed at behind their back. To the staff: if you lock the door at 11:50 and feel the need to treat your clientele like garbage, please dont accept car reservations for 12. Its unprofessional and just plain gross.

Name: G** 0*
Date: 2016-04-30 12:11:13
Rating: 5
Comment: Great personal! They had a great choice of cars and helped by adjusting their schedule to fit mine. Closed on Sunday afternoon could of been a problem but they found a way to make it work. Great service!

Name: T*** G*****
Date: 2016-04-07 17:31:45
Rating: 1
Comment: Worst experience ever!!! At first I thought this was going to be a wonderful experience because my salesperson Ashley was a kind honest person. Also the other employees in the office were kind and warm. But I Would give 0 star if I could now that I know how this business is really ran. Hold on tightly to your contract! Krystal will pretend to be nice and helpful at first only to overcharge you and you have to correct her with proof of what you actually paid for! I took out a total of 2 rentals back to back due to an insurance claim. Krystal lied and told me my insurance company said I could no longer use their discount, meaning I would have to pay market rate, and that ended up being a lie because my insurance company said anytime it is through the insurance company, it is completely up to Enterprise if they want to keep allowing you to use an insurance company discount rate. Also, Krystal not only overcharged me for my rental claiming to lose my contract(conveniently when I told her I misplaced my copy in the last rental), she was also rude to me and even called me to threaten me about a rental I had. Keep in mind she knew I had a longer term rental through an insurance company, and when I came in she did not even say hello to me or offer to extend my rental. It was sad that she at first charged me 4.50 for gas reimbursement until I proved otherwise using my contract from a current rental. Krystal charged me an extensive amount of money for insurance she claims I took out on the rental yet she was unwilling to explain the extra charges written on the receipt. Well, we will see what will happen because I have now found my misplaced contract and I didnt even take out the insurance that she charged me for! Also the 2.50 she insisted was the price of my gas was only $2.25. I will see what this crook has to say once she sees it in writing. For the record I will never rent from or advise anyone to rent from these people again. If you have to rent from them, hold tightly to your contract, and plead for explanations about final charges on your receipt. DO NOT TAKE THEIR WORD FOR IT-THEY WILL OVERCHARGE YOU ON THE SLIGHTEST THING IF YOU ARE NOT PAYING ATTENTION. I will not be surprised if someone pulls together a class action lawsuit on these people. Its only a matter of time. I can promise that If my car ever has to be in the shop again I will go with another company or just get on bus and Bart until the car gets out. Done!

Name: A***** G*****
Date: 2016-03-31 18:41:48
Rating: 5
Comment: This was the friendliest, most helpful rental car office I have ever dealt with. I had a couple of issues (no fault of the folks at Enterprise) that they resolved quickly, pleasantly, and without charging me. It was the best rental car experience Ive ever had.

Name: L**** G*****
Date: 2016-02-17 18:38:47
Rating: 5
Comment: Rented from this location during the Super Bowl week. They unfortunately didnt have the type of vehicle that I hoped for, so they went above and beyond, calling around to the nearby locations finding me what I needed. Ive been renting with Enterprise for years now and the facilities are hit and miss. This location and this outstanding staff is the reason Im a loyal Enterprise customer. Thanks guys.

Name: D*** O*******
Date: 2016-01-19 17:08:35
Rating: 5
Comment: This Enterprise office is fantastic! I had been renting from Hertz just down the road, and the customer service is like night vs. day. Hertz on San Pablo is the worst rental experience I have ever had (repeatedly). But my company made me use them. I am now using Enterprise and loving it. They have let me choose my car the last two times. Their service has been prompt, professional, and friendly. And the bills are always accurate. If you live in Albany or Berkeley, do yourself a favor and switch from Hertz to Enterprise.

Name: R*** T*****
Date: 2015-12-10 16:17:43
Rating: 4
Comment: The overall experience was great. The car was ready when I arrived and even though it was a very busy time (Thanksgiving weekend), staff was helpful and answered all my questions. The staff was personable and responsive.

Name: k******* a****
Date: 2015-11-22 19:54:47
Rating: 5
Comment: These folks were super friendly and helpful and went above and beyond to help me select a car that I was happy with. The manager is a super smart and helpful woman who made the experience easy. And Way more affordable than picking up a car at SFO!

Name: J**** H***
Date: 2015-07-09 13:36:40
Rating: 5
Comment: An absolute pleasure! This is a great branch. Employees are friendly and efficient. I used to go to Hertz down the street, but I am completely converted to Enterprise now!

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