Enterprise Rent-A-Car

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Name: H***** L****
Date: 2024-05-02 13:09:38
Rating: 5
Comment: Very Helpful staff, let me know days before when the insurance was going to stop covering the rental and actually got some of my cost returned. Thanks guys!

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Name: C B
Date: 2024-03-21 17:19:26
Rating: 5
Comment: Had a fender bender and insurance covered my rental. Process was easy and Kevin who helped me out was awesome and funny to boot.

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Name: P*** P******
Date: 2024-02-24 02:50:36
Rating: 5
Comment: Kevin was excellent in making things very clear to me and making sure I wasnt surprised by anything. Overall great service and will work with again.

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Name: E*** I******
Date: 2024-02-13 01:05:35
Rating: 5
Comment: Kevin and Ellie were great and accommodated our requests. The car we got was perfect for our needs and was clean. Can’t ask for more.

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Name: D***** L******
Date: 2024-02-01 04:35:22
Rating: 5
Comment: The Ease of the whole transaction was great. Thank you again

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Name: S****** C*****
Date: 2024-01-06 05:10:09
Rating: 5
Comment: Great people and service at the front desk. Ellie was excellent.

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Name: E***** C
Date: 2023-11-22 03:12:17
Rating: 5
Comment: This is a shoutout for Ammi. I’ve gone to this location multiple times & she’s always gone above and beyond. I had an issue with my last rental & she was able to quickly resolve the issue. She’s smart, efficient and trustworthy!

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Name: D*** j****
Date: 2023-11-15 02:21:15
Rating: 4
Comment: Excellent customer service.

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Name: s** w***
Date: 2023-07-26 14:48:17
Rating: 3
Comment: Spoke to live people on the phone twice about my reservation and was not told in advance about the 300.00 deposit until the day i went to pick up my car. I do not like hidden fees. I feel like this is a policy issue and not the responsibilty of the employees i dealt with.They also had no clean mid range cars available so instead of bumping me up the only option was to wait while they washed the car or take it dirty.It was first thing in the morning and they only have one car?! I took it dirty. Not the end of the world but also not great service. When you dont have my car ready, thats up to you to fix.

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Name: B**** P***
Date: 2023-07-05 11:50:29
Rating: 5
Comment: The staff here is great. Very efficient and accommodating.

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Name: f****** a*****
Date: 2023-06-01 11:55:17
Rating: 5
Comment: Always friendly and reliable. Pretty good weekly rates. They were out of basic economy cars, so upgraded me to an Infinity Q50! Great car btw. I will continue to use enterprise, especially this location! 🤘🏻

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Name: L** R*****
Date: 2023-05-03 23:48:27
Rating: 1
Comment: The service at this location is the worst. I made the mistake of renting from this place 3 times and its allways the same.The manager cant help in anyway.There are allways issues with their cars and the staff attitude is rude and unwilling to help.

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Name: E******** F******
Date: 2023-04-22 02:26:40
Rating: 5
Comment: Excellent experience. Couldn’t have been better.

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Name: F****** H***
Date: 2022-09-19 15:41:35
Rating: 5
Comment: Everyone here is amazing

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Name: L**** M******
Date: 2022-08-23 17:55:47
Rating: 5
Comment: Super helpful great customer service

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Name: N*****
Date: 2022-07-15 15:29:58
Rating: 1
Comment: New manager needs customer service training.

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Name: B****** C*******
Date: 2022-05-27 20:15:52
Rating: 1
Comment: Simply unacceptable.To put it simply, we were refused the rental of a car although we had reserved it several weeks before…Maybe because we are European?A word of advice for non-American citizens, move on.

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Name: E*****
Date: 2022-05-26 03:12:01
Rating: 1
Comment: NEVER MAKE A RESERVATION WITH ENTERPRISE !!!!A big lack of respect, 0 professionalism and clearly something you don’t want for your stay in LA !More details below:We arrived to pick up our car we booked online and the staff just did everything to not give us the car (probably because there was no car !!):1) no expiration date in the driver license (several countries don’t have expiration date on drivers licenses2) not 1 but 2 US phone numbers required as contacts (yes big joke I confirm)3) end of the day so no time to do the pick up (big joke again we were clearly on time)And I’m not giving all the details !! Stay away from Enterprise !!

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Name: E**** W******
Date: 2022-05-20 23:14:22
Rating: 5
Comment: They really went out of their way for me. I needed to exchange cars over a 6 week period and they took care of it seamlessly. They were all helpful and caring.

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Name: P*** G*************
Date: 2022-03-02 15:43:47
Rating: 5
Comment: Friendly courteous, they took care of me

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Name: M** S
Date: 2021-11-24 01:52:35
Rating: 1
Comment: Arthur is by far the most unprofessional manager I’ve ever experienced. I would NEVER rent a car from this slimey snake oil salesmen. Overpriced. Arthur should be fired. Company policy should be changed. Outdated practices are exactly why this place is going out of business. Hopefully Arthur finds his way on unemployment where he belongs.

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Name: B**** R*******
Date: 2021-11-10 02:32:21
Rating: 1
Comment: I had a car reservation booked today and told them I was coming in after 9:30AM, which was when my body shop opened. I called to tell them I was down the street at 10:45AM and my car was already given away? No call, no email, just gave my car away? Thanks guys, real class act, left me stranded and didnt even give me any other options. You had my number and email and Ive booked with you in the past. So disappointing, even a confirmed reservation means nothing to you? North Hollywood Enterprise was grateful for my business, I guess you guys dont understand the concept of customer service.

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Name: H***** B****
Date: 2021-10-26 01:07:18
Rating: 5
Comment: Very helpful and friendly. nice people at this location. i will definitely come back

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Name: Y***** M*******
Date: 2021-07-18 04:24:03
Rating: 5
Comment: Great friendly service.

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Name: J**** S
Date: 2021-07-17 21:48:39
Rating: 5
Comment: Good, efficient service and friendly and fast pickup too!

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Name: h***** l**** e*****
Date: 2021-06-06 00:50:08
Rating: 5
Comment: First time using this location and John went above and beyond to prepare/clean the last car on the lot for me. I would highly recommend this location.

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Name: G***
Date: 2021-01-13 22:08:17
Rating: 1
Comment: I booked The reservation online and when I got there to pick up the car I wasn’t able to go inside the office had to Wait for 10 minutes for someone to come out and help me, she started asking me so many questions and me standing there answering all their questions. And then she tells me that they don’t have the car and she provided me a different car at extra charge. What a waist of time. Canceled the reservation and went to Hertz rental car company

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Name: B****** O*****
Date: 2020-12-15 16:25:02
Rating: 5
Comment: Very friendly

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Name: M***** S****** S*
Date: 2020-11-28 02:58:40
Rating: 5
Comment: Quick Chek in quick check out very personable and very professional.

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Name: T** W****
Date: 2020-11-23 18:05:41
Rating: 3
Comment: The first time I started the car (it was already running when I left the lot) a warning that the washer fluid was low appeared on the screen. So if they arent checking fluids regularly, then how can their cars be trusted?

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Name: A***** L**
Date: 2020-10-27 17:42:42
Rating: 1
Comment: Had to cancel my trip after being stranded with key fob battery that stopped working. The only resolution they could offer was a 3-4 hour turn around to tow the car and exchange it with another. I’m never renting from this company again.

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Name: J** S******
Date: 2020-10-22 19:13:17
Rating: 1
Comment: Its a pandemic and we needed a car rental. We are a high risk family so when I called to reserve a car, I asked if we could have one that has been disinfected and left alone for a bit. I was told they had a crossover vehicle that fit that description. We made an appointment for 8am so we could avoid groups of people. We showed up and were told we could either have the car that we reserved, but its not ready yet, or we could have this other car (an outback) that has already been disinfected and has been sitting for a day IF we pay a much higher price. I mean - I guess I shouldnt be surprised at the bait and switch tactic, but to use our vulnerability to try to get more out of us seems kinda gross during a global health crisis. Sigh.

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Name: C******* B*******
Date: 2020-09-20 02:45:27
Rating: 5
Comment: Very good service

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Name: F*******
Date: 2020-09-01 14:51:19
Rating: 5
Comment: They went the extra mile and found the full size truck I needed!

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Name: A*** X
Date: 2020-08-28 16:52:43
Rating: 1
Comment: This particular location, specifically the manager Rob who no longer works there, is literally disturbing my families life, with fradulent accident claims for over 3000$. Small claims court wasting our time.Please be safe and vigilant when dealing with particularly angry employees who need to make quota etc.This team works together at the expense of others. I am sure of it, as are many other customers with identical experiences, and will do my best to prove it for the benefit of future members, and drivers.

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Name: B**** S*********
Date: 2020-08-04 15:32:06
Rating: 5
Comment: My experience with Enterprise was OUTSTANDING. Each rep was courteous, knowledgeable and a pleasure to deal with. I needed 2 One Way Rentals and pricing was exceptional. Thanks Enterprise.

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Name: A**** F****
Date: 2020-07-25 21:08:07
Rating: 5
Comment: Great service, quick in and out. Exceptional customer care from Chris.

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Name: A***** W***
Date: 2020-07-20 16:03:54
Rating: 5
Comment: I was impressed with Chris and his professionalism in renting my car. I was also extremely pleased to learn how the car had been sanitized. I also had a wonderful car.

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Name: Y***** P*****
Date: 2020-07-09 23:34:01
Rating: 5
Comment: I went in this morning to pick up my car and was greeted by Chris. Super friendly and polite right off the bat. This was the first time I had rented a car and he was more than happy to walk me through everything. Since this was my first rental I was only prepared to pay the total for the days I had reserved and was not aware or prepared for the $200 security deposit. Since they do not accept cash I was going to have to go out of my way to uber to a Bank of America and deposit the cash. Luckily, Chris was nice enough to offer to take me to the closest one. After that was take care of everything was quick and easy. Really enjoyed my experience and would definitely recommend this location.

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Name: M***** S*******
Date: 2020-03-02 20:45:44
Rating: 5
Comment: Awesome staff and service!

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Name: A******* L****
Date: 2020-01-18 00:04:12
Rating: 5
Comment: Great customer service. They were very helpful to my situation.

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Name: M****** J******
Date: 2020-01-10 20:18:26
Rating: 2
Comment: If you are an Enterprise Plus member, watch your earned points closely. Make sure you have this company account for every earned point. Never have I experienced a company who actively fought against their loyalty members. They tried every excuse to not redeem what I contested. I didnt ask for freebies, just what was earned and showed proof of. Ive never experienced this with another rental company. Phoning customer service was mainly met with uncaring representatives. I spoke with five of them. Finally via email a satisfactory / fair outcome. But this was all a process and waste of time and effort For the most part, renting is easy with good service on the ground, but be cautious with loyalty program and dont think customer service will help unless you stay vigilant.

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Name: T A
Date: 2019-12-28 02:16:44
Rating: 5
Comment: Ive rented from this location several times and always had a good experience.

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Name: T***** B******
Date: 2019-12-19 19:30:39
Rating: 5
Comment: Great rates, great helpful staff.

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Name: C**** D*****
Date: 2019-11-09 21:24:10
Rating: 2
Comment: They had NO inventory on a Saturday morning!! They only had 1 employee, that was busy having to wash another car outside, while 3 customers were waiting.This is a major Studio City branch and again... ZERO inventory! 3 customers had to be turned away! The 1 employee could have used some help and more cars, he did not seem happy to be there and who can blame him.

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Name: M***** M******
Date: 2019-11-08 19:18:46
Rating: 1
Comment: Reserved a rental in order to get to a doctors appointment since my car is in the shop from being rear ended. I opted to take advantage of their convenient pick up service only to be left waiting well beyond the scheduled pick up time. It was also difficult to connect with someone onsite to get an update on the status of the pick up. 30 minutes after the scheduled pick up I finally got through to someone onsite who said they would contact the driver. I was then told the driver would be here in 15 minutes (which puts it at 45 mins past the pick up). You would think a company that prides themselves on offering this service to their customers would also give them the courtesy of letting them know if there will be any unexpected delays or any change with arranged pick up time. I now have to reschedule my appointment due this, thanks for a whole lot of nothing enterprise.

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Name: A*** M****
Date: 2019-08-16 16:50:41
Rating: 5
Comment: Excellent cars

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Name: H******* I**
Date: 2019-08-05 23:11:44
Rating: 1
Comment: Generally a good company that works seamlessly with your insurance. However I personally was overcharged by their manager $400 when the intention was to pay me back for an erroneous overcharge. Yet to see any of that money or my deposit.

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Name: R** W********
Date: 2019-08-01 20:15:41
Rating: 5
Comment: Excellent and fast service. Polite and courteous staff. Decent, clean and affordable rentals.

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Name: N*** L****
Date: 2019-07-30 17:29:31
Rating: 5
Comment: Polite, professional and very courteous

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Name: J*** A****
Date: 2019-06-13 19:18:24
Rating: 5
Comment: 100% good

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Name: E**** F******
Date: 2019-03-07 13:57:19
Rating: 5
Comment: Fast and friendly staff

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Name: T***** T*******
Date: 2018-12-22 16:39:20
Rating: 1
Comment: Had a car reserved for me through insurance and when I got here to pick it up they had already given it to someone else, completely disregarding my reservation or situation even knowing that I was coming. Already going through the MASSIVE inconvenience of being hit by someone else and having my car destroyed during the holidays to this unacceptable lack of care or courtesy. Customer service rating 0.

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Name: Z*** M*****
Date: 2018-10-20 19:18:55
Rating: 3
Comment: Service was quick enough (though there were some other customers there who seemed to be having a tougher time). Only car they had was a nasty shade of orange but I can tolerate that. Less tolerable is the $200 they charge as a deposit on top of the cost of the rental, a charge that was not mentioned on the website when I made my reservation. I dont really like surprises and that was a big one.

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Name: K**** W*****
Date: 2018-10-03 21:13:30
Rating: 5
Comment: Great Service, Friendly Staff

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Name: T** �*********** B***
Date: 2018-09-25 06:48:43
Rating: 2
Comment: They first lied to me about my company saying something about an upgrade. Which they made it online so the blonde lady never talked to anyone. Then they gave me a car that was so stained everywhere and smelled horrid. Had to go to another enterprise to get a better car.

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Name: N*** T*****
Date: 2018-09-20 23:41:02
Rating: 5
Comment: Outstanding service

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Name: P**** Z****
Date: 2018-08-01 22:13:34
Rating: 5
Comment: Super friendly people and really nice cars

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Name: T****** M****
Date: 2018-07-30 15:37:11
Rating: 5
Comment: The customer service was excellent, despite the small offices being quite busy. The young woman Kelsey at the desk was very friendly and efficient.

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Name: J*** W*****
Date: 2018-07-10 16:12:58
Rating: 5
Comment: Excellent customer service - very friendly and knowledgeable people

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Name: D** J
Date: 2018-06-09 04:06:35
Rating: 3
Comment: The vehicle I had reserved almost a month in advance was not at the location I had requested. I had confirmed the pick up date with the Studio City office just the week before. After sitting at the office in Studio City for almost an hour I was taken to another location to pick up my vehicle. The manager made no apologies for the fact the vehicle I requested was not ready for me at that location and seemed put out that I did not want a different type of vehicle in its place. I also heard her ask if I was the “tentative “ reservation making it seem that it was my fault the vehicle was not available. The response from the other employee was that I was not the tentative reservation. Very disappointed with her. The gentleman who took me to the second location was apologetic and very polite and the second location had my vehicle and I was out the door within 30 minutes. I am giving 3 stars based on the gentleman that took me to the second location and that I was very pleased with the vehicle I was finally given an hour and a half after my arrival.

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Name: R***** S******
Date: 2018-05-02 13:08:04
Rating: 5
Comment: Everyone greeted us warmly. The car was just what we needed. Will see you in a few months.

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Name: s***** a*******
Date: 2018-04-12 15:41:11
Rating: 5
Comment: I love enterprise rent a car. I have been using them for years. Their local neighborhood locations are much more convenient for me than having to battle the airport locations. I always recommend them to friends as well. They have a long time customer in me

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Name: M**** M*****
Date: 2018-04-11 13:53:55
Rating: 5
Comment: Very friendly staff that is concerned for the customer.

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Name: C*** P******
Date: 2018-04-11 00:22:08
Rating: 5
Comment: I greatly appreciated the professional and helpful service both Luke and Stephanie provided. I will definitely be returning.

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Name: M*** O*****
Date: 2018-04-10 17:20:02
Rating: 5
Comment: I rent here whenever I need a bigger car for an event or a truck for work. The associates are always friendly and professional and the vehicles are clean and just what I need.

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Name: D***** G
Date: 2018-02-28 22:27:45
Rating: 5
Comment: Nice and clean location. All of the staff I dealt with were nice I think their names were Stephanie, Darren? and Luke one of the managers. I was In and out of there for pickup/return within 10 mins.

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Name: M* G**** L**
Date: 2018-02-16 23:01:06
Rating: 5
Comment: Go see Daron for exotic rentals

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Name: J**** Q******
Date: 2018-01-17 16:48:48
Rating: 5
Comment: Amazing service! they have great weekend deals and they make the rental very easy!

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Name: C****
Date: 2017-12-09 20:06:13
Rating: 4
Comment: Excellent service, car selection was adequate at the time I picked up the rental.

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Name: G**** C*****
Date: 2017-11-18 13:28:00
Rating: 5
Comment: Very professional service and great prices.

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Name: G**** M****
Date: 2017-11-06 17:13:35
Rating: 5
Comment: Just returned my rental at the Studio City location, staff was friendly, inviting, helpful, and prompt. They happily gave me a ride back to the nearby hotel!

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Name: A*** C******
Date: 2017-11-01 18:16:31
Rating: 5
Comment: Always a great experience. Would recommend it to everyone!! :)

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Name: J****** G*******
Date: 2017-10-03 19:10:25
Rating: 5
Comment: Was picked up at a very busy location, no questions asked. Once we got to the rental place it took maybe 10 mins to get into our rental and back on the road! We were comped for gas due to the car being a tad dirty, but it worked out perfectly for us! Kevin was awesome!

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Name: _*
Date: 2017-09-18 19:38:20
Rating: 1
Comment: UPDATE: Its been over 3 weeks. Still no call.Continue reading for the whole story...PREVIOUSLY:After presuming that I had finished the check out process, the gentleman directed me to my car and then decided it was time to pull out his iPad and let me know I needed to pay DOUBLE the rental price for insurance. I asked him if it was required, and he said no but..., so I said OK fine, then he said he needed to check with his manager, which apparently means go help another customer since thats what he proceeded to do.After waiting there in awe of this blatant disrespect of my time, I mustered my valuable energy to go inside and speak to the manager myself. The supposed manager began explained to me that I did need to have their insurance, so I asked so it is required?. He proceeded to dodge the question and told me that if I didnt purchase the insurance I would have to take a minivan instead of the truck I had already reserved. At this point I was late for work...Okay, Ill get the insuranceAfter returning the rental, I made a few calls.Below is a screenshot of THEIR website revealing that it is indeed NOT required and the price I paid for their incompetence.

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Name: D***** W***
Date: 2017-08-28 18:59:26
Rating: 5
Comment: Great team; accommodated our early arrival when we were ready to hit the beach. The great car and rate didnt hurt, either. Ill be back.

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Name: P******* H********
Date: 2017-08-23 16:33:48
Rating: 5
Comment: Good SUV only it lacked GPS. On the website it is reported that it can be ordered additionally but at the store they informed me that their cars did not have GPS

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Name: m******* k****
Date: 2017-08-15 14:12:43
Rating: 1
Comment: Had the worst experience ever with a rental agency. Had a 1:00pm reservation and was told they would pick me up at 12:15. At 12:30 I called to see where they were. Kevin said,they are on their way. At 1:05 I called again, and got the same story. By 2:00 I called once again, and after being on hold for 5 min they hung up. I waited outside for the driver for 30 min. Very frustrating to be lied to over and over. Put my complaint into Infinity insurance that set up the reservation and to Enterprise Corp.

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Name: E****** I**********
Date: 2017-07-12 16:01:44
Rating: 1
Comment: They rented me an unsafe car with illegal bald front and rear tires,the car was smelly and had over 26k miles, but was all they had.When I tried to return the car for another legal and safe car, they were unhelpful in the extreme.Placing me on hold many time, then sending me to their service center, and disconnecting me twice.Kevin was of no help, and Javier was no better,they simply did not care or offer a solution, when I asked for them to deliver another car to me.Never again!I cannot believe they would supply me with an unsafe and illegal car,putting myself and my family at risk.Shameful and dangerous.The worst is that again they simply do not care, and that came after being on hold for a long time with them telling me how wonderful it is that their company is family owned and they go the extra mile for you.They didnt move an inch.Rent at your own risk, they put my life and the lives of my family at risk, and seem totally ok with that.Make a buck, cut corners and dont have the vehicles safety checked.Way to go Enterprise.Shame you cant give a negative star rating.

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Name: M****
Date: 2017-06-14 13:53:55
Rating: 5
Comment: This guys are nice and professional, quick returns :) cars are clean and nice

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Name: S****** F****
Date: 2017-06-10 15:37:14
Rating: 5
Comment: Quick and easy to rent a car. Employees are friendly and helpful in the entire transaction process.

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Name: M***** S****
Date: 2017-05-02 14:10:29
Rating: 5
Comment: The cars were clean and they are fast

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Name: A***** W***
Date: 2017-04-11 13:05:29
Rating: 5
Comment: So far, it has been excellent. Very nice people.

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Name: l*** D*******
Date: 2017-03-21 13:56:18
Rating: 5
Comment: Great service personnel at all 3 locations. Easy to book and went the extra mile to work with my changing itineraries. Good vehicles .

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Name: D*** M*******
Date: 2016-12-26 16:16:26
Rating: 3
Comment: I use Enterprise almost exclusively. I like their service and I always feel like I get a fair deal.However, about 70% of the time the interior of the cars are not cleaned to an acceptable level. Its a constant problem that they seem to not be willing to do anything about. Ive complained many times. They obviously dont spend much time or money to make sure that you receive a clean car. It seems like the lowest person on the totem pole (read paid the least) is responsible for cleaning the cars.. I doubt that there is much supervision.This is not a specific complaint about this particular Enterprise, it happens at LAX, it happens in Vancouver, it happens in N.C. And it happens here. Its a systemic issue.

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Name: M****** M*******
Date: 2016-10-14 19:12:17
Rating: 5
Comment: Personnel are friendly and helpful. Gerry was especially helpful at the Studio City Enterprise. The car I wanted had an airbag light issue so I was offered 3 different vehicles. Ended up with the Jeep Patriot with only 9,000 miles on it. Very happy with the experience.

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Name: M****** I*******
Date: 2016-09-27 22:51:02
Rating: 5
Comment: I rent from this Enterprise location every other week and staff make the experience easy, and streamlined! Even after getting a flat-tire, the return process was minimal.

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Name: D*** D******
Date: 2016-09-03 20:25:08
Rating: 1
Comment: If I could give this experience a minus star - I would sub-star it by 10! Im so aggravated I can hardly stand it! I made a reservation this morning (my car broke down and have tons of obligations next few days) - they quoted me $130 for a few days, which was great- and then arranged to pick me up within the hour. NOT ONLY DID THEY NOT SHOW- but they CLOSED when I tried to reach them. They completely blew me off !!!!!!! Then when I called the main number instead of the closed branch.... They told me Id have to go to the airport to pick up my car (on a holiday weekend, mind you) no pick up service, but they also UPPED THE PRICE to $207, and said there was nothing they could do about it. They should not be in business. They screwed up everything - and by the time this all went down - all other rental places were closed for the day.

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Name: S***** E******
Date: 2016-08-17 15:41:59
Rating: 4
Comment: Very helpful staff!

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Name: S******** H****
Date: 2016-07-22 14:32:57
Rating: 5
Comment: Excellent, prompt and professional, and provide the best options to meet ones needs. Special shout out to Andy and his colleagues. Have been renting here since 2010. Highly recommend!

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Name: A***** s*******
Date: 2016-04-05 00:05:55
Rating: 1
Comment: Wish I could say my experience mirrored anyone else. The first two times Id been here. Id had no problem but this last time was a disaster.When I showed up everything felt rushed. The car I had originally reserved wasnt there so they initially offered me a downgrade until a customer returned a similar car as I was talking to the staff member.When the paperwork came out I again felt rushed to sign here here initial hereetc and that was my mistake.I was not told that what I was signing was actually extra insurance that would cost me an extra 300 bucks.I should have read it and Ill own that. But I can no longer recommend this location to anyone.

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Name: D*** N******
Date: 2016-03-14 17:51:40
Rating: 5
Comment: Fantastic customer service. Really above and beyond. The best choice in Studio City for car rentals.

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Name: M*** Z********
Date: 2016-01-15 15:56:31
Rating: 5
Comment: Amazing staff! Everyone is really friendly and was greeted with warm smiles. We were staying at Sheraton Universal and they sent their driver to pick us up to get the car,didnt have to worry about getting a taxi to them. They made sure we got our keys fast and showed us to our car. The car was clean and happy that it had great gas mileage that allowed us to drive to San Diego with 1/2 tank! Definitely recommend calling them if you need a car.

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Name: M**** M****
Date: 2015-12-16 17:51:33
Rating: 5
Comment: The customer service was 5 star. The vehicle was brand new and extremely economic to run.

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Name: C****** N*****
Date: 2015-11-27 15:18:06
Rating: 5
Comment: Always courteous, prompt and professional. I have used this Enterprise three times in the last month and am super happy with the staff as well as with the cars.Yesterday I unfortunately witnessed a customer throwing a tantrum and was doubly impressed with the way the staff dealt with her.

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Name: J** H***
Date: 2015-11-09 18:11:46
Rating: 5
Comment: The service was quick and courteous, my car was clean, and comfortable. The person helping me even offered me an upgrade but I stuck with the car I reserved. It even was gassed up so I could just get going. A++!!

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Name: G*** A
Date: 2015-07-09 13:49:01
Rating: 5
Comment: 1st off all I don’t trust and agree with Google or Yelp reviews AT ALL overall. I think it is waste of time. Have you ever tried to get in touch with them, well I got news for you, good luck if you find them. Please remember, they created this review business for their own benefit and traffic not for the benefit of your business or mine. Oh by the way, FYI, Yelp is the same as Google Company. They are just a joke. As a business owner, for past many years, this is what I have learned, obviously every business has happy and unhappy customers/clients and that really doesn’t matter. We may not base our general opinion whether the business is good or bad. Every customer/client has different expectation from any specific business, some are happy and some are not. FOR THOSE TYPES OF CUSTOMERS/CLIENTS IT DOESN’T MATTER WHATEVER YOU DO, AT THE END THEY ARE NOT HAPPY. So be it. You may not make everyone happy. As a business owner, I never am concerned for this type of reviews and never follow them. Why, because you guys spent tons of money to train and continues training of your staff and more importantly you constantly run your own internal quality control. Dear Enterprises I own three different corporations and I do travel constantly and I only prefer to rent a car from you guys because your prices are very compatible in the industry and also the cars are in good condition. As to your employees, in my fair opinion they are normal people who work for their ends meet, they are overall very polite. I personally had a bad experience in one of your office in Dallas, Texas, but since I left a message for the manager she called and personally she assists me with my rental. Now if that individual was not ok for me it doesn’t mean she is bad for everyone or with others. So, what is the meaning of that, I should say your business is good or bad. Come on, we are adults, and yet not stupid to believe those kind of reviews. Now, Dear Enterprises continue of your good work and don’t ever think of Google or Yelp reviews, because simply think about it, who is giving a review, for those types of companies? Any business owner who opens a business, that means they put their life savings in their business so obviously they want and will do their best to please all of their customer/clients. Anyone can write a bad review, but for those types of people who are not happy have they really look at themselves in the mirror lately.

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Name: P**** C********
Date: 2014-06-25 15:03:35
Rating: 3
Comment: The service was OK but they do try to squeeze your wallet as much as they can. They should give you options to save money, but for that I think the business model is to blame, no the employees.

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Name: D**** L****
Date: 2013-11-24 20:23:04
Rating: 5
Comment: Just rented a car for a week. The car was good and the service great. Ill be back!