Enterprise Rent-A-Car

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Name: N*** P***
Date: 2024-05-30 21:12:05
Rating: 3
Comment: Honestly Im probably not gonna book another car from this location their lot is so small and out of the 6 times Ive rented from this location only 1 time they had the car I reserved. Kalvin was pretty cool though he was super helpful he made sure I got my rental I reserved that one time I got it. Other then that enterprise customer service number sucks and the site/app sucks as well. Why list cars that arent at the location or why tell a customer you have the car on the lot and we show up and they dont have the car.. very frustrating. Almost like they want you to pay extra for a car you didnt want. Literally had to pay double my original quote for the car I reserved.

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Name: P***** F*****
Date: 2024-05-27 15:04:06
Rating: 5
Comment: Kudos to Moval location!!! I must say this location has truly improved. Ive been renting care from the Moreno Valley location for the past several years. The wait time was ridiculous, they never had what you order, they wouldnt make any accommodation. And the customer service was below subpar. NOW with new staffing theyve really turned this location around. The staff actually like working with the people and making sure they are attentive as soon as you hit the lot. With reservation may wait time is less than 30 minutes. My mother always told me if you dont have nothing good to say then dont say nothing but you guys deserve your kudos for a job well done! Thank you!!

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Name: K****** W*
Date: 2024-05-21 21:35:39
Rating: 2
Comment: So incredibly slow and understaffed. My auto insurance recommended I use hertz and I should have done exactly that. there were 10 clients in the store and ONE person at the desk. No rides to pick up cars being serviced for One Hour. by far my worse experience with enterprise.

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Name: M****** A*****
Date: 2024-05-14 13:50:35
Rating: 5
Comment: Nice Chrysler Pacifica hybrid 2022, .(similar to Chevy volt style) where battery runs out first then it runs, hybrid,Nice Pacifica withgreat power and braking the one they got me rented it was great in power and braking, very decieving similar to performance luxury with power of engineand transmission automaticand great brake power front and backthat can stop on a good notice that it can brake but unknown it can,it was great ride until i finished with the rental, thank you so much for letting me rent your vechicle Mr enterprise rent a car, 60.7 mpg best I hope that number s stay s up that is the best stock car I ever got now that deserves a great Chevy vote for me a Chevy Malibu 2022 whiteMirage and kicks (your) at riverside at Indiana locationMalibu (hers belong to riverside Indiana enterprise) and hybrid Pacifica and jeep compass latitude 4x4 at Moreno Valley location sunnymeadand thank you for your business alsoNice mpg the Nissan kicks 2022I didn’t know you have to stop at the end to get the best mpg on the last picture bigger than 41.1 mpgEngine mount and transmission mountsuggestions only on the Malibu because over amount of movement in the engine andtransmission, does not slip so that means mount or support of engine and transmission parts are cheap except labor on it

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Name: i***** j******
Date: 2024-05-09 01:48:54
Rating: 5
Comment: Been renting from these guys for awhile ..always top notch service and if something is wrong they will do best to make right ..

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Name: T* C*******
Date: 2024-05-07 10:43:55
Rating: 5
Comment: My experience with Enterprise was great!!! Although super busy, I received above and beyond customer service. Desiree and Calvin was friendly, professional, and their smiles were welcoming.Thank you so much for all your help and creating a great customer experience. Keep up the good work one car at a time.

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Name: M****** M*****
Date: 2024-04-24 15:29:36
Rating: 5
Comment: This enterprise is the best !!!! Sean the manager and all associates were very helpful and I definitely recommend them for your next rental 😊

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Name: B***** C*******
Date: 2024-04-24 12:30:40
Rating: 5
Comment: They were very friendly and got me in and out quickly. The car I rented was gas efficient and the whole process was easy.

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Name: H*** P******
Date: 2024-04-22 14:46:07
Rating: 5
Comment: Derrick at the Las Vegas airport was so friendly and helpful when I returned the rental. In fact, the customer service I received at Enterprise was exceptional. As a result, I am going to rent a car from Enterprise while in PA. I appreciate your great service.

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Name: B** P****
Date: 2024-04-18 20:39:40
Rating: 5
Comment: I was have a good experience thanks to my guy kalvin Ross book with him amazing guy

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Name: S*** A******
Date: 2024-04-16 00:05:19
Rating: 5
Comment: This location is the best !!Kalvin and Clarence provide excellent customer service and are very helpful and friendlyHighly recommend this branchFor your rental car needs

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Name: A***** V******
Date: 2024-04-11 00:05:41
Rating: 5
Comment: Kalvin and Clerance were extremely helpful, definitely recommend going to this location

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Name: m****** P****
Date: 2024-04-10 23:34:01
Rating: 1
Comment: We were given a car that reaked of cigarettes. Had a headache the whole time. Fortunately, we only had the rental for 24 hrs. Additionally, we were given the car without prior inspection and waited hours because they did not have the car (waited past closing time). Not sure why we werent given any available car right away.The representative( Calvin I believe ) was extremely rude, condescending, and unhelpful. I had to call other enterprise locations to assist. Only when we had a male friend come assist did the representatives demeanor change.We also witnessed other customers being treated poorly. One lady stormed out from waiting for so long, one lady asked for a courtesy ride only to be told to take an Uber, and another lady asked when her car would be ready only to be told it will be ready when its ready. Meanwhile all the male customers were being treated like people.Never have I had such a poor experience with a car rental agency. And employees being so unwillful to help.

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Name: E***** D*
Date: 2024-04-04 13:31:32
Rating: 5
Comment: Thank you Clarence for great customer service and setting me up with a vehicle.

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Name: F***** M******
Date: 2024-04-02 00:49:16
Rating: 1
Comment: Bad customer service made me waiting about 1 hour . Then told me only few options at the end few options is zero.

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Name: S***** H***
Date: 2024-04-01 14:54:26
Rating: 5
Comment: Excellent experience! Fast pickup and drop off. Nice, friendly, efficient people.

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Name: C*** Z****
Date: 2024-03-30 18:54:20
Rating: 5
Comment: Excellent service. Shuan set us up with a vehicle to our liking, had it prepared and ready for us even though we changed our request two days prior. They didnt have to do that. Clarence took care of us, helping us complete the return of the vehicle, making it smooth, quick and easy. Great job to all those involved.

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Name: L***** G****
Date: 2024-03-29 15:01:42
Rating: 5
Comment: The team at this Enterprise location are professional and friendly. Although they were short staffed on the day of the pick up.They were attentive and courteous. The day I dropped off the vehicle, the process was very quick and the female that revised the vehicle was nice and friendly. Overall it was a good experience.

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Name: B***** M*****
Date: 2024-03-13 21:49:12
Rating: 5
Comment: It was easy to get a car and easy to turn it back in. Very nice staff.

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Name: C******** K**
Date: 2024-03-13 19:50:45
Rating: 5
Comment: I rented an audi suv for 2 weeks for a business trip, but the car unfortunately had faulty sensors and was a major inconvenience for me. However, the manager Ivan Zepeda really helped to mitigate the situation with amazing customer service. He was professional, quick to respond, empathetic and helpful. He was able to turn a frustrating situation for me into one where I will continue to be a repeat customer at this site.

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Name: G****** N***
Date: 2024-03-13 00:17:38
Rating: 5
Comment: The car was clean the tank was full the staff was nice services fast and courteous.

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Name: E**** G
Date: 2024-03-12 00:21:44
Rating: 5
Comment: Great customer service ! Huge thanks to Shawn went above and beyond for us. Great communication friendly, patience and great at answering all my questions. Will definitely rent more vehicles. I 100% recommend this place for your rental !

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Name: I*** G****
Date: 2024-03-06 22:43:35
Rating: 4
Comment: Friendly service Maykai went above and beyond to make my sis in law happy

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Name: C*** P*** R*
Date: 2024-02-26 17:30:51
Rating: 5
Comment: Always Professional, very Nice staff thank you 😊

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Name: m**** c***
Date: 2024-02-21 12:35:10
Rating: 5
Comment: Hands down THE BEST CUSTOMER SERVICE!! Every employee was so.welcoming and helpful. Quick and easy. I booked on-line I was in and out within 5 minutes of arriving to pick up and return the vehicle. We look forward to next time

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Name: P**** N
Date: 2024-02-13 06:31:29
Rating: 4
Comment: No issues and did not get scammed

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Name: B***** G*****
Date: 2024-02-08 18:04:42
Rating: 5
Comment: The manger Sean and Sergio tookGood care of me when I got a rental through the insurance company. They made it easy and explained everything to me. Thank you so much!

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Name: R***** B******* H
Date: 2024-01-30 02:17:27
Rating: 5
Comment: Enterprise rent a car was great this past car rental I had the manager from Moreno Valley sunnymead location was great.

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Name: C******** R***
Date: 2024-01-16 18:10:48
Rating: 5
Comment: The Moreno Valley enterprise site is amazing. I had a great experience with every team member I spoke with. I recommend this site. Thank you for my experience.

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Name: J*** V******
Date: 2024-01-09 04:03:56
Rating: 5
Comment: The staff all around are super friendly the atmosphere on professionalism is awesome combined with great service

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Name: m********
Date: 2024-01-04 21:42:20
Rating: 5
Comment: This location has been my family go to place for car rental ever since we moved to Moreno Valley. I just want to take a moment to thank the Manager and the staff for getting me into the car that best fits my family’s needs as my car was getting fixed by insurance. Great service and accommodation

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Name: M*****
Date: 2024-01-04 00:43:58
Rating: 5
Comment: I was extremely satisfied with the service I received from Enterprise Moreno Valley location. It is rare these days to have such high levels of professionalism, respect and kindness towards customers. Thank you Ivan, Makyi, Desiree and Leslie for making this such an easy and enjoyable experience. I had absolutely no problems and staff went above and beyond to ensure I received the jeep I needed for my sisters birthday. Thank you again for EXCEPTIONAL quality service. I will be back!

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Name: J***** F*********
Date: 2024-01-01 16:39:41
Rating: 5
Comment: I have rented cars on a number of occasions over the last few years from Enterprise at Sunnymead Bl at Moreno Valley CA. Staff are always helpful and friendly and I never have to wait long. Prices are good too. All round good experience each time.

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Name: D******* D*****
Date: 2023-12-16 00:38:32
Rating: 1
Comment: If you want a terrible experience renting a car come here. Ps The 5 Star reviews you see are surly fake just a heads up

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Name: M** B******
Date: 2023-12-01 19:01:45
Rating: 4
Comment: Great customer service. Nowhere to park. Rental cars are clean. Waiting area available.

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Name: S***** G*****
Date: 2023-11-29 14:16:34
Rating: 5
Comment: Enterprise car rentals was great. The staff nice and friendly, I was in and out quickly and the same returning the car. And I got a really nice car!!’ Thanks Enterprise Car Rentals!

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Name: N***** S****** K******
Date: 2023-11-22 15:08:37
Rating: 5
Comment: The Sunnymead blvd location is awesome. The people there were so kind and willing to help to accommodate and fix any problem. The patience they had was incredible the place was packed every time I walked in that place but the customer service was so great everyone in the building was happy. Great job Sunnymead blvd and Fredrick location in Moreno Valley 👍🏾

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Name: R****** R****
Date: 2023-11-22 14:32:42
Rating: 5
Comment: Great customer service. The staff were very friendly and answered all my questions. The process of picking up and dropping of the rental was quick and easy.

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Name: r***** z*****
Date: 2023-11-07 16:05:23
Rating: 5
Comment: Always have a great experience there I’m in and out fairly quickly, staff is very helpful and knowledgeable. The manager Leslie Ruelas has helped me the last couple of times, she has excellent customer service skills 10/10.

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Name: S*** M*****
Date: 2023-10-26 22:19:23
Rating: 1
Comment: Dear Enterprise Rent-A-Car Customer Service,I am writing to express my deep disappointment and frustration with the service provided by your Moreno Valley, CA branch, located at 23071 Sunnymead Blvd. On Wednesday, October 25th, 2023, my husband was involved in a car accident, and our insurance provider, Mercury, made a reservation for a rental vehicle with Enterprise. On Thursday morning, my husband received a call from your branch to arrange a pick-up time for him to get the rental car. They promised to pick him up at 12:30 pm. However, the promised pick-up time came and went, and no one from Enterprise arrived or even bothered to call to explain the delay. This lack of communication and punctuality was completely unprofessional.In a state of confusion and frustration, I decided to call your branch to inquire about the status of the pick-up. A person named Sergio answered my call and informed me that they had only one driver who was currently on his last stop and that my husband was next in line. While he did offer an apology, he admitted that their driver should have contacted my husband to inform him of the delay.I asked Sergio to contact my husband immediately to reschedule the pick-up time as my husband had a crucial appointment at 4:00 pm to see his doctor for an assessment related to the accident. Regrettably, when Sergio did contact my husband, his attitude was far from accommodating. He expressed that the pick-up service was merely a courtesy and that Enterprise was not obligated to provide it. This dismissive and unprofessional attitude was completely unacceptable.This experience has left us deeply dissatisfied and frustrated with Enterprise Rent-A-Car. We expected a level of service that matched our expectations and the standards of a reputable car rental company. Unfortunately, our experience has fallen far short of those expectations.It is essential for you to understand that customer service plays a significant role in the success of any business. We felt unheard, mistreated, and disrespected throughout this entire ordeal. As a result, we have no intention of ever doing business with Enterprise Rent-A-Car in the future.

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Name: Y****** R******
Date: 2023-10-16 04:56:35
Rating: 5
Comment: Quick and easy service. I have rented from Enterprise since the 90s and they have been reliable ever since. Great service, excellent vehicles and friendly employees. One of the best companies.

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Name: R**** F*******
Date: 2023-10-02 20:03:19
Rating: 5
Comment: I recently rented a car from you. I was helped by Roger Mc Cobb. I found him to be very helpful and professional. Shall I need to rent a car again in the future, I will be sure to contact your office and ask for Roger.

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Name: M*** R********
Date: 2023-09-05 03:11:04
Rating: 5
Comment: I got a great price by going through Costco Travel. The person who checked me in and checked me out was excellent. The truck I rented ran fine. I rented the truck for 2 days. The experience couldnt have been simpler or better.

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Name: E* G****
Date: 2023-08-02 18:20:21
Rating: 5
Comment: I have rented vehicles from this location many times throughout the years. I believe in my opinion, this location is better than before. Four+ years ago management was bad and staff lacked professionalism. Now, Management is way better and staff greeted me with a smile and made me feel very welcomed. I already have another reservation for September. Keep it up.

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Name: H****** H******
Date: 2023-07-31 16:07:14
Rating: 5
Comment: Sergio at the reservation desk was very friendly, helpful and pleasant. A very nice young man who made our rental a good experience.

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Name: C******** A*****
Date: 2023-07-26 21:12:49
Rating: 5
Comment: I’d like to give a huge shout out to Sean. He went over and above to ensure that my insurance authorize the correct rate to get me a rental comparable to my car that was in the shop. Thank you Sean!!

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Name: L******* Y****
Date: 2023-07-26 14:05:18
Rating: 5
Comment: Cindy is very good at his job he has helped me in many ways as possible to make sure that I was an happy customer. He has amazing customer service and I appreciate his hard work. And he is fast and very quick with his service he gets you in and out.

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Name: X*********** N***** T******
Date: 2023-07-21 01:13:58
Rating: 1
Comment: Horrible place I used this place 2 times and they didnt have the vehicle size I reserved they tried giving me something else. 3rd time only reason I reserved was because my daughter had a discount and everything was fine till 20 mins after waiting they asked me I really needed a Van. I said yes I made this reservation 4 weeks ago! I noticed a tall white dude walked to the counter to help her after he eyeballed me and and asked me for an employee badge and since I didnt have one because it was my daughters discount they said I can have the vehicle still but at 60-70$ more a day!!! Total of 1700 vs 800! It wouldve been nice to know ahead of time when we made the reservation! Never again!! Go to Avis at the Mall in moval its way better and cleaner too!!!

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Name: T** V*******
Date: 2023-06-15 22:21:43
Rating: 3
Comment: If youre going to return a vehicle after 4:30pm you cannot rely upon the business to give you a ride back despite the business national advertising, you dont want to get stranded. I was told after the fact that the drivers stop working at 5pm.

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Name: J**** O*****
Date: 2023-05-30 02:42:35
Rating: 4
Comment: It was kind of stuffy. The building inside was more spacious then the outside. Alls well, If they can get job done. Congrats!!!The employees were nice and on point.

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Name: J******** C****
Date: 2023-05-20 03:10:39
Rating: 5
Comment: I had a great agent, Sidney he helped me he was very kind and explained everything to me very well. He made me feel very comfortable.

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Name: L*** M
Date: 2023-05-14 21:32:17
Rating: 5
Comment: The representatives were so nice and I drove away in my rental car within 15.minutes. Also, it was quick and easy to return the car.

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Name: K****** �********** C*********
Date: 2023-05-01 11:34:15
Rating: 5
Comment: Even though they were incredibly busy, they were still super friendly and kind. If I had any questions they made sure I understood everything before I left. Great, welcoming staff all around!

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Name: S******* H****
Date: 2023-04-26 13:18:03
Rating: 5
Comment: They made sure my needs were met without spending any extra money. I appreciate my sales rep so much but totally forgot his name. I will be back to get that car for Vegas that me husband wants

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Name: N*** N*****
Date: 2023-04-19 16:33:16
Rating: 5
Comment: Customer service has always been a major factor in my repeat business with a company. The agents at Enterprise in Moreno Valley greeted me as I walked in, and were very professional, and gave personal attention to my rental needs. Upon my return I was greeted by an agent that welcomed me back to the location and asked about my trip. I enjoyed the conversation with the return agent. The process both picking up, and dropping off was thorough, but didnt take a lot of time.It was a great rental experience. I will be using this Enterprise location for my future rentals. 10/10

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Name: S****** D*****
Date: 2023-04-10 16:34:23
Rating: 5
Comment: The Moreno Valley Enterprise is the closest to my house. I use this location often to pick up cars for my business trips. I always receive outstanding customer service! They are truly the best out there.

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Name: T**
Date: 2023-04-05 23:31:28
Rating: 5
Comment: Great customer service/relations clean good cars. One of the associates called Tim was awesome very helpful. He made my day

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Name: T***** L
Date: 2023-03-24 14:37:05
Rating: 5
Comment: We rent fairly frequently, and always receive great customer service and the staff are very helpful if ever we run into any issue.

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Name: P**** Z******
Date: 2023-01-25 16:03:33
Rating: 5
Comment: It’s been awhile since I rented a vehicle from Enterprise but they did not disappoint. They provided a vehicle that I absolutely needed for the weekend. They provided outstanding, friendly service. Their vehicles are clean as well as the facility. Location is conveniently located to where I live. If you need a car rental I recommend Enterprise 100%.

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Name: B***** T**
Date: 2022-11-17 17:51:16
Rating: 5
Comment: I believe staff member name was Sydney. He was pro-active when I arrived to pick up which equaled getting me in & out pretty quick on pick-up & return.. Solid service will be back soon!!

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Name: S***** W*********
Date: 2022-11-16 12:28:49
Rating: 5
Comment: I’ve been using Enterprise Car Rentals many years and have always been greeted kindly and professionally. The local office in the community is my favorite.During the early pandemic period, they managed to find or have the vehicle I needed. Recently, I needed an 8 seater SUV for a road trip and thought no way would they have or find one for me - boy, was I was wrong, they had one ready for me. In light of the car rental industry being impacted by the pandemic, then and now, Enterprise always came through. I appreciate their team of professionals and the organization. Thank you for being there for us.

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Name: j********* p*******
Date: 2022-10-12 14:52:13
Rating: 5
Comment: I drop my car off Monday afternoon. The young man that handled my return was very nice and also the young man that you’ll be back to pick up my car from the repair shop. I am so sorry I do not remember their names but it was Monday in the afternoon in October 10 😊

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Name: R** H******
Date: 2022-10-12 14:34:27
Rating: 5
Comment: Jacbo who checked me out, was the best. He was polite and very helpful when I had an issue with the pickup. Jacbo smooths out. I give him excellent and 10 stars.

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Name: S** T****
Date: 2022-10-06 03:47:39
Rating: 5
Comment: Great experience here from pick up to drop off. Was my first time doing the rental process and Jacob gave me all the information I needed and explained very well of what was expected. He had a great attitude and it was an absolute pleasure to be assisted by him.

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Name: R****** V*****
Date: 2022-09-28 05:36:24
Rating: 1
Comment: I would not recommend using Enterprise. They are understaffed, and not accomadating.I waited 45 min for a pick up them another 10 min to get to the counter then was told I could not get a car unless I gave a deposit. I was never told this before I came so I was not prepared. I had an insurance clame due to a car accident so payment was sure.The deposit could have been waved or tacked on to the bill at the end but no help .

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Name: C C
Date: 2022-09-02 19:18:06
Rating: 1
Comment: Very difficult to rent here if from out of town. They will not accept a Mailing Address on a paystub or cellphone bill even when the same address matches my State Drivers license. They are very strict stating everything must have a Home Address. Ive been with Enterprise for over 15 years..this location needs to do better. I rarely ever do reviews, but this needed to be posted about this location.

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Name: A**** W*******
Date: 2022-08-31 14:47:57
Rating: 5
Comment: Eden and Matt were very helpful. I booked my reservation online afew weeks prior for 12pm. I called around 1120am to make sure everything was okay. They didnt have the vehicle I requested. Long story short I was picked up and placed in another vehicle and given the same rate and on my way by 1215pm. Excellent service. Thank you very much.

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Name: J**** D
Date: 2022-08-18 23:21:12
Rating: 5
Comment: Friendly, fast service. Easy to work with and very accomodating. Manager Janet was the best! She made sure my experience was quick and professional.

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Name: J G****
Date: 2022-08-10 05:11:16
Rating: 5
Comment: Had a little issue at the beginning of my rental experience. Branch manager Amber? Made sure to correct the issue and went above and beyond by delivering another rental to my address. Retuning was also so easy and quick. Kia was amazing and very polite. Coming back for more rentals

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Name: D****** M*****
Date: 2022-07-19 23:08:31
Rating: 1
Comment: I’ve been renting from the Moreno Valley location since 2011 and have had good experiences up and until the last couple years. Today I received the worst service I’ve ever experienced and won’t be back. As a matter of fact our company will be ending a multi-million dollar contract all because of someone named Janett.I had 2 appointments booked and still was not offered a vehicle of the same size or smaller as they didn’t have anything. That’s understandable right? I was then offered a SUV at $60 per day on top of the cost for a mid-sized car which I declined.After 2.5 hours from my reservation I return for a vehicle. I refused to give 2 phone numbers and they told me it was a new policy. I said I could give you two but both numbers are mine so it wouldn’t matter but they insisted I give a number for a relative, friend, etc. I refused so the rep got the assistant branch manager. No apologies, nothing for the inconvenience. Instead of apologizing Janett told me I could go somewhere else. After reminding her of the situation she gave me a sarcastic apology and told me I could rent from somewhere else.I took her advice and so should you. Our company will cancel our contract and go to another vendor as well.

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Name: J********* M*******
Date: 2022-06-29 13:47:28
Rating: 5
Comment: Amber is amazing, great customer service skills and excellent personality. She certainly takes great care of the customers and makes every effort to make sure the customers are satisfied.

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Name: G****** W*****
Date: 2022-06-26 03:40:52
Rating: 1
Comment: Strongly urge anyone and everyone who needs rental needs to look elsewhere. Try Hertz, AVIS, Budget heck even try Turo anything is better than Enterprise. I almost worked for this company and glad I went elsewhere for my career path. Their customer service is laughable and far from doing whats best for the customer. My fiance had gotten a rental on May 27th due to his Civic being in an accident. They offer so many upsell options that its hard to follow and honestly some of it is just a sales gimmick to gouge you for more money. Immediately leaving the lot, the Toyota Corolla they gave us had a maintenance required light on and a horrendous smell of cigarettes and a slight hint of coffee. The headliner was covered in coffee and or soda splatter, and the passenger assist handle was just dangling down as if it was broken. We tried calling for three days and they never answered their phones, it kept saying the associates were busy, then would ring before an automated message just said goodbye and hung up. Sometimes someone would answer, place us on hold and then just again with the automated goodbye message. We decided to stick with it as the only other car was an unreliable Nissan. The insurance covered the car for 30 days, so we shouldve had to return it by Sunday June 26th, but on Friday June 24th we received a text saying the car had a recall and was in need of being swapped out. After calling they stated the call was being pulled from their fleet because they had sold a red 2020 Toyota Corolla and needed that vehicle. We agreed to bring it back. We brought the car back on Saturday and as I was waiting in the car with one of our two huskies, I noticed the sales associate talking to my fiance. I came in to see what was holding us up, and was told by Kia like the car, they would be charging us a $250 cleaning fee due to extreme amounts of dog hair. The sales associate stated the vacuums we use to detail suck, and it takes them awhile to clean the hair out. First of all, your business having poor equipment is not my problem, and second of all this so called extreme amounts of dog hair was no more than a little hair transfer from us as the hair would stick to us. Maybe they should say if you own pets, dont bother renting because even a single hair in our car is gonna cost you $250. We own two 60+ lb huskies who are currently blowing their winter coat, and its almost impossible for us to get every single hair off of us when we get in the car. I could understand if we transported the dogs in the car, but the dogs never took a single step in the vehicle. They were obviously upset with my anger towards their lack of understanding, they threatened us with Well if you dont pay, youll never rent from Enterprise again like okay do me the favor. We called our bank immediately and advised them of our situation and luckily Enterprise is a service, we advised them of our displeasure with the service and they went ahead and opened a case. They also stated any charges from the company after today would be reimbursed due to unsatisfactory issues with the service Enterprise has provided with no solution to fix the issue. They make you pay a $100 deposit, so if they did common math a cleaning fee would be $150 using my so called deposit. Maybe if the owner would buy their detailing team better equipment, per Kia like the car the vacuums here suck and take forever to clean the cars. Definitely not something an associate should say when trying to force a cleaning fee on a car that did not need it. To summarize, people get a Turo, Hertz, or any other rental than Enterprise. Save yourself the hassle and go with a better and more customer friendly business.

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Name: D***** L*******
Date: 2022-06-16 22:38:37
Rating: 4
Comment: With inflation already reflected in the price of your car rentals, the surprise deposit of $300 was a complete disappointment. Matt was very polite & helpful but, with such a high deposit, I doubt that I will use Enterprise in the future.

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Name: M***** R*****
Date: 2022-06-07 12:42:05
Rating: 2
Comment: Why are there so expensive? Charged $9 a gallon for gas. Do not take notes in their own system about damages so you take your own photos. Small parking space and it did get hectic. Returning was a nightmare. I recommend Budget in Moreno Valley.

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Name: S****** F
Date: 2022-05-24 02:21:25
Rating: 5
Comment: I have had no choice but to rent a vehicle a few different times due to ongoing car issues at the moment. Each of those times I had the pleasure of being greeted (always with a smile) and helped by JANET. She is very knowledgeable about her job duties both over the phone and in person. Good customer service is rare these days so when a good job is being done it should be recognized.Keep up your good work...

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Name: M***** P*****
Date: 2022-05-19 04:46:10
Rating: 5
Comment: From the beginning to the end, everyone that has helped us was very nice and friendly! They’re very personable. We decided to rent a mini van for 24 hours for a dodger game with some friends. It is very affordable they have very nice options. Thank you so much! Will be recommending this place and coming back for any other rentals.

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Name: S*********** V****** U**********
Date: 2022-04-06 17:21:08
Rating: 5
Comment: We need to be extra cautious while checking out a rental for damages, especially in the night, as they might not be visible. I recently checked out a vehicle at LAX at night. While returning I was told of a possible damage ... Which I couldnt see and I am unaware of. Definitely the damage was not caused by me. Enterprise was kind enough to take care of themselves. The total distance I drove is around 80 miles.

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Name: L P
Date: 2022-03-23 16:21:29
Rating: 5
Comment: This is one of the best places I have rented cars. They had what I wanted even at last minute. They all were patient and took the time to explain every charge with me. Shout out to KiyaAryana who helped me. The other girl at the counter who did my return was great as well but I didnt remember to get her name.No complaints and everything went good.Be sure to do reservations because they are extremely busy!

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Name: E**** �****** N******
Date: 2022-03-08 19:21:44
Rating: 1
Comment: I’ve been there twice and the service starts good but at the end it’s always bad. I received a voice. message 15 minutes before they closed to tell me I had to turn my car in that same day. I didn’t get enough notice to return the vehicle and had to pay for an extra day. I was promised a credit back and it was never received, when I reached out the manager followed up but it wasn’t related to that credit. She is a new manager and I explained the situation and she insisted that they reached out to me before which they didn’t. That her notes stated that I was informed, I was not informed I have a voice message with the time and date that they reached out to me. I didn’t want to continue arguing but I definitely will not go back nor do I recommend anybody going there!

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Name: R*** G*****
Date: 2022-01-24 03:37:27
Rating: 1
Comment: I was given a car that had a old bar nasty cigarette smell🤢, and I thought it might go away and being the only available vehicle at the time. They told me I could exchange later on, it took 5 days to get a response and finally get it change.I tried sending reports and emails through their Enterprise web, but no response at all... it sucks. Im not doing more business with them again. This car in a hot day stink really bad🤢🤮

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Name: E**** C*****
Date: 2021-12-31 18:40:51
Rating: 1
Comment: The vehicle was mediocre but I didn’t want to pay more so I accepted it.I didn’t drive the car more than 100 miles, it stayed in my garage for the most part.I dropped the car off in the condition I received it in. I got a call that the windshield was cracked smh. They charged me $500 for a new windshield when the windshield only cost around $250.I’m good on you enterprise smh.

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Name: r**************
Date: 2021-12-31 16:01:26
Rating: 2
Comment: Janet and Jessica are great... at the moreno Valley branch... but MAJOR ISSUES WITH RESERVATIONSyour 3rd party you use for booking the type of vehicle you need to rent and time is completely miss leading and should state at the end of every RESERVATION is NOT GUARANTEED. Janet holla at me

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Name: B******
Date: 2021-11-29 23:36:52
Rating: 1
Comment: Absolutely outrageous. I dropped off the car at their indicated location. During the time between me dropping off their car and the time of them picking their car up, there was an incident involving damage to their car. They called and told me that I was responsible for the damage. Thievery. I am not happy and will never use the Moreno Valley Enterprise again.

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Name: J***
Date: 2021-10-21 21:43:12
Rating: 1
Comment: Tried calling this place, they wouldnt answer their phones after several attempts. Finally went down to the business. Four employees standing behing the counter gossiping. One customer in front of me. They had told her there were 2 cars ready to choose from was they were cleaned in a few minutes. I approached the counter, employee quickly said there was only a mini van available for $140. Fyi the previous customer was african American and so was the employee, clearly discrimination. I asked about discounts, i have triple aaa and also a disabled veteran. She paused and said she might be able to take off $10 but it will take awhile to get approval from her supervisor if i was truly interested. I just left and never going back, unless i miraculously turn black over night.

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Name: A******* H********
Date: 2021-09-18 17:00:36
Rating: 1
Comment: Reserved a pickup 3 weeks before pickup date. When I go to pick it up the previous renter had “damaged” it and they were fully booked so I couldn’t even get another. Supposedly they called me to inform me, but they say that to remove the blame from them when you arrive and there’s no car for you. This place didn’t even bother trying to get another pickup truck from another location. I went to the enterprise on university ave and they went above and beyond to get a truck for me. Also, they didn’t give me a hard time for being a young renter unlike the enterprise on sunny mead.

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Name: J**** C***** M***
Date: 2021-09-18 16:59:56
Rating: 1
Comment: Long story short. They have blamed me for damage on a rental vehicle that I had dropped of at a bodyshop where my Vehicle was being repaired, on Friday. Enterprise calls me following Tuesday (4 days later) that they picked up the vehicle and found “new damage” and are blaming me for it. Rental sat in front of the body shops camera during the 4 days and found nothing. That indicates the new damage. For this to not happen to anyone else make sure Enterprise has an employee there to inspect the car while returning it or record the drop off. Worst experience, worst professionalism!

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Name: L*** P*****
Date: 2021-08-21 16:45:39
Rating: 3
Comment: Enterprise was there for me when I needed them most. Service was on point i didn’t have any issues with the service at all, but I did have issues with calling and not being able to speak with someone for hours. I know COVID has got us all scrambling to do our best. Over all I had a good experience.

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Name: P*** D*******
Date: 2021-07-28 16:28:43
Rating: 2
Comment: I think Ill stick with National. I had a no more than 15 minute wait with National after a reservation. It took over 30mins from start to finish with this place with a reservation and I didnt see anywhere on the reservation website mentioning a $300.00 deposit!😲 I felt like I was applying for a loan when renting here🤔

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Name: R****** B*******
Date: 2021-07-23 18:14:00
Rating: 1
Comment: So disappointed in this company, I have a reservation that I would like to honor for Friday the 23, And company said there is no car available for me, I have been waiting for a resolution sence Monday and nothing has been resolved, I have been promised a call from an Area manager and 3 days have gone by with no answer! Tried calling corporate and no answer, all customer service says is sorry but you have to cancel your reservation, after 6 months of reserved! Now my vacation home has to be cancel due to someone negligence, All I want is someone to find a solution before today and I can’t get answers.

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Name: D*******
Date: 2021-07-17 19:49:02
Rating: 5
Comment: We rented in Moreno Valley. Even though the location is insufficient for the amount of business we were treated well. During our check out and check in we were assisted by Shantel (not sure of spelling). She was professional and so pleasant to work with.

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Name: K*** E*******
Date: 2021-07-15 12:01:36
Rating: 2
Comment: I understand stuff happens but my RSVP to pick up was at 12 and when I got there the line was huge and all the customers in line were already stressed and angry. Noone was helped yet, some people were already waiting almost 2 hours at that point from their RSVPs and had no knowledge about what was going on. I ended up not getting out until 1:30pm myself. I thank them for upgrading my vehicle even though it was because the family in front of myself yelled and complained and threatened to call corporate. But come one, decent courtesy and good customer service skills should apply! Not one employee took the time to come out and talk to us to let us know what was going on. We didnt see it hear from any employees for over an hour. That is really bad. I pray you guys train your staff on Customer Service and how to actually run a business of you what to stay in business. Enterprise used to be a great company but Im staying to rethink on that.

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Name: C********** M*****
Date: 2021-06-28 22:21:45
Rating: 2
Comment: The rental itself was just fine. But they got a front parking lot that struggles to hold 4 cars let alone 12. We had a 8:00 pickup and we werent driving away until 9:17 (and that was with only 2 customers ahead of us) Now were sitting here trying to turn in and its already been 20min...

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Name: L*** C***
Date: 2021-06-21 17:06:33
Rating: 1
Comment: Really poor customer service. They know that you need them more then they need you so they treat you however they want. You cant just show up, you better have an appointment, all your paperwork better be straight and hopefully they have the car that was supposed to be reserved for you. When any of those things isnt true they tell you to try another day and almost with a smile on their face when they see you leave.

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Name: K*** G*****
Date: 2021-06-16 21:58:46
Rating: 5
Comment: Reserved the car in advance, it was ready for pick up. It was quick and easy! Literally, checked-in and they had the car ready for me to drive out of the lot. Took less than 5 minutes of my time. The best part of the experience was due to the great customer service Jacob had provided for me. Very friendly and professional. He was definitely the reason why I intend to rent again at this specific location. Great guy and good for the business!

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Name: V***** T*****
Date: 2021-06-11 03:28:00
Rating: 3
Comment: As we came down the hill of the grapevine on the 5 Freeway, the response from the brake really concerned me. I informed the manager, the brakes needed to be checked. All I got was a thank you, time past, I would have some form of compensation Moreno Valley, NOT this time

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Name: J** R****
Date: 2021-06-01 16:35:14
Rating: 1
Comment: My wife and I have been renting from Enterprise for a good while. We never had any problems with them, we have been accommodated by them until this experience we had with This Branch. As many have stated, No Parking, long line, and a very crude customer service. Many of the complaints of rude behavior came from Hispanics like me. My wife waited 40 mins after she arrived, missed the car appointment because of the wait, was not offered another vehicle, and when asked for a business card, the Branch Manager Xavier Jackson flung the card at her and rudely told her to leave and placed us on a no rent list. As a business owner, if my employee, regardless of his position in the company, did that to a customer would be fired immediately. As a good customer of Enterprise, I hope that they will do the right thing by removing this person. With that persons conduct to their customers, it will badly reflect Enterprise and I dont want that for them. Customers in Moreno Valley deserve much better,

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Name: j***** j*** t*******
Date: 2021-04-27 18:48:23
Rating: 5
Comment: She is so Amazing, very helpful and courteous, helped me get where I needed to go for the funeral.

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Name: A** M****
Date: 2021-04-10 07:36:47
Rating: 3
Comment: The service was decent. My car was good. I am not pleased with the lousy parking at the Moreno Valley location (Sunnymead). Why wont the company purchase some acreage from next door and make a parking lot? There is nowhere to park. Its a nestle, and street parking is dangerous because Sunnymead has fast ttaggic exiting the freeway. #BuildAParkingLotEnterprise.

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Name: M**** O*****
Date: 2021-04-07 15:48:29
Rating: 2
Comment: The customer service was good at first. The car that I received was not really clean and it smelled like cigarettes. As I was driving the car home, the maintenance light went on. After calling the branch multiple times, they finally answered and told me that the maintenance was done but the light was not reset. A manger/supervisor did reach out via text and asked about my experience. When I mentioned these details, they asked what they could do to make my experience better. When I responded, I was just simply ignored.

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Name: A***** C******
Date: 2021-04-05 00:09:58
Rating: 1
Comment: Buyer be careful! They tacked on $300 after the rental was over for a 24 year old veteran. Did not tell us that they would be adding it until the car was returned. We didnt sign for them to add it. We were not given a chance to make an informed decision.

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Name: M******** V
Date: 2021-04-03 02:50:50
Rating: 4
Comment: I was not to happy waiting 1hr and 35 min to be serviced, but I was so happy that I was able to just pay real quick and leave! The gentleman that helped me was very nice and gave me options for the car that I wanted after showing me something I wasn’t to sure I wanted to get. I really enjoyed the car and the mileage it got. I’m not to sure if I want to rent from them again because of the long wait time, maybe I’ll try again another time and arrive earlier so that I don’t have to wait as long maybe 🤷🏻‍♀️ I gave a four star because of the wait time

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Name: J***** H***
Date: 2021-03-24 14:57:16
Rating: 3
Comment: Had to wait for over 40 mins in line to be helped. The staff was great which is why I give 3 stars. I was also miss quoted price when called in to pick up 1 day early which caused issue.

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Name: L* L*
Date: 2021-03-22 19:13:07
Rating: 5
Comment: I only rent vehicles from Enterprise. I’ve always received great customer service. Recently, I noticed there was a staff change at the Moreno Valley location and the atmosphere feels so much better! There’s no arguing amongst each other. There used to be lots of tension there, but besides that I’ve always received great customer service.

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Name: C**** T****
Date: 2021-03-08 19:50:37
Rating: 1
Comment: They do not clean there cars. Found fries and finger prints all inside. Me and my pregnant wife Caught COVID the following week./ Watched them give me the car the guy was coughing in the driver seat as he waited for assistance to return the vehicle, they took it to the back for 10 minutes brung it back and sent us on our way with that car. its been 3 months no return from care@enterprise. This Location will make you never want to rent from them again. Forgot to mention the threats they make towards you and the ignored calls. Dont even risk it during COVID...The clean stickers they leave in the dirty cup holders was a joke.

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Name: M******** H************
Date: 2021-02-10 02:16:27
Rating: 1
Comment: Disappointed. I called to make reservation my car was at the shop Ben Cleymers I was told to call back with authorization number from insurance co and no worries they would pick me up there. When I called back some other lady with a bad attitude said they don’t pick up people no more due to covid. When I got to the body shop my husband took off work to come get me the MGR asked why because enterprise would come, once I told them what they lady says they filed a complaint. They have exclusive arrangements for all clients to be picked up. I texted MGR at enterprise never got a reply nothing. Then I get there to get the car had to wait 25 mins because the guy in front of me had NO reservation and didn’t need a car for two days yet. I had my printout in have and was just ignored. Finally the young guy saw the two lady’s ignoring me he helped me get a car and on the road .

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Name: J***** H******
Date: 2021-01-27 20:46:49
Rating: 1
Comment: I am a frequent renter at this location. I was always suspicious about the charges allocated upon renting. After about 6 months.. I decided to use my credit card to pay the $200 deposit, and my debit card for the actual weekly rental. My suspicion was confirmed in regards to them ripping people off for their deposit. I didn’t use my credit card at all during the time of my rental, just to see if the funds would appear back on my card after I returned the rental....IT DIDNT !! They always say that it’s just an authorization, but they do deduct the funds, never to reverse the credit. This has happened to me atleast 5 times,but I never caught it because I was always using my credit card. The last time I didn’t use it at all, just to see if the funds would appear back, and they didn’t issue the funds back. 🤔Can imagine how much additional income their accruing as a result of strong arming peoples deposit.

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Name: m***** m*****
Date: 2021-01-23 20:12:37
Rating: 1
Comment: Try to avoid this Moreno Valley location, its not like any other Enterprise. They make up rules, they dont honor anything, they make you feel unwelcome. Im not writing this review for 1 visit, its almost every time I use this location. I rent about 10 cars a year from Enterprise and its only this Morena Valley Enterprise location that act so different from the other Enterprise locations. I will try to avoid this Moreno Valley location. They need to have respect, honor, and if they dont like what they do they need to find another job. I think everything comes from the manager of this location because almost every employees there acts the same way . STAY AWAY FROM THIS MORENO VALLEY LOCATION. They will ruin your Enterprise expectations.

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Name: C********
Date: 2021-01-19 05:39:32
Rating: 5
Comment: I would definitely recommend this Enterprise location. The check in was a breeze, the staff was very professional. Jasmine was very nice, the car was clean, and the wait was minimal. When I brought the car back, the process was quick and service was professional. Thank you so much, I really appreciate the professionalism of everyone, I felt very welcomed.

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Name: K**** S****
Date: 2021-01-08 21:33:22
Rating: 1
Comment: Horrible. Got there at 10am and they didnt have any cars. There were like 4or 5 people waiting for cars to come in. Outside was filthy. Trash all over. Around 12 I get a car but before I leave it shuts off twice. I asked the guy why it keeps shutting off. Hes like idk start it again. I leave and had to come bring the car back. I had to wait again after 130pm. I leave with a banged up car with 3 hubcaps. Almost 2pm. This place is dirty ghetto and unprofessional. And takes way to lone.

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Name: A***** P*****
Date: 2020-12-31 04:31:14
Rating: 1
Comment: This has got to be the worst location under the banner. They are rude, unprofessional and scandalous. They believe that just because you put your bank cards on file with them during your rental periods that they can use them however they want. My pymt . Was 253.00 a week and they ran a 773.00 on one of my cards on a Thursday and turned around and ran a second payment the following Monday for 353.00 . When I called to ask them what was going on the rep hung up on me I called back and got the mngr. He hung up also on me. These ppl are truly amazing over there and if you can.. stay as far away from this branch as you can. Its only going to get worse because the mngr is unequipped to fix the issues when he is the biggest issue there.

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Name: C**** F***
Date: 2020-12-23 23:34:05
Rating: 1
Comment: I don’t know if it’s enterprise practice to not answer phone calls but the last few enterprise rent a car places I’ve tried to call they rarely answer the phone. And this one in Moreno Valley really never answered the phone.They need to come up with some sort of way to have their workers able to answer calls coming in and be able to help customers at the store. There is no reason customers calling by phone should be ignored.You lost business with me because you couldn’t answer a simple phone call, when I called about 15 times. Never getting an answer on a Wednesday afternoon. Get your team up to speed with how business practice should be. Answer phone calls

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Name: C******** R (********
Date: 2020-12-19 08:55:15
Rating: 1
Comment: For starters, even with a reservation (So they know you are coming and what kind of car you need) they have you stand outside for over an hour and fifteen minutes, just to get the car to the front. Their reason, they were cleaning the car. To make it worse, everytime an employee would come out to check on you they said its just 15 more min, oh almost done, Any minute now. When in reality, its not 15 min. Its over an hour. My wife is pregnant and missed her doctors appointment which was at the 1 hour mark, and then 15 min later, they brought the car around.So for that long, the car better at least be clean, right? Nope, smells like I am having someone blow smoke in my face while I drive. I am getting light headed and wonder who would be at fault of something happens.If its not obvious already, this is THE WORST experience Ive ever had renting a car. And I rent a car at least 1-2 times a year.Everyother time Ive rented from Hertz or Dollar, etc. They have the cars ready to go, and its less than a 10 min process. And they are actually clean.

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Name: T* K*****
Date: 2020-12-11 22:38:08
Rating: 1
Comment: Poorly managed, terrible location. When I picked up the car I was told to ignore the low tire pressure indicator, they just added air to the tire. The car was wet, appearing to be clean but smelled like a dirty dog and the trunk was full of leaves and dirt. The next day I was stuck on a flat, had to put the donut on myself because roadside assistance could not follow simple instructions. Gave me a car with a flat tire and tried to charge me $50. I had to switch out the car the next day in order to make it to my departure. I attempted to speak to a manager when I returned and he ignored me...left me standing outside for over 45 minutes....Go elsewhere. Not worth the trouble. Customer satisfaction is the least of their worries.The companies solution was removing the $50 charge.

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Name: K****
Date: 2020-12-05 20:22:50
Rating: 1
Comment: I’ve had better days at Enterprise but I received poor customer service today . Had a reservation, tried to call a notify enterprise (multiple times) that I would be late but no answer. Arrived at enterprise and was told since I didn’t arrive at my reservation time they had no cars available. I waited 2hrs+ and also called the office while waiting just to see if someone would answer and still no answer! That’s customer service for you!!!!???

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Name: P**** W*****
Date: 2020-11-28 02:07:44
Rating: 5
Comment: I needed a car quickly. Even though the pandemic is on and crackin, Enterprise had me a car in no time at all. Ive used Enterprise several times this year and am most grateful they are able to conduct business during these trying times. Without their service, I wouldve been out of a job. Thank you and continue your good work!

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Name: F******* V*********
Date: 2020-11-27 22:27:42
Rating: 1
Comment: Unsatisfactory service. I made reservations online for a SUV. When I arrive, the lot attendant tells me theu dont have a SUV. At that moment I was disappointed, but I understood mistakes happen. So I made another reservation for a SUV at the Redlands location. When I arrive I am told again that they dont have an SUV for me... Now Im upset. What a complete waste of my time. What is the point of making a reservation if enterprise will not honor it?

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Name: O****** D*****
Date: 2020-11-19 17:00:12
Rating: 1
Comment: I reserved a car three days in advance and they didnt have it ready. Spent a hour waiting until I had enough. Really delayed my trip had to find another rental car service. The store did not have any parking, terrible location. The worker were nice.

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Name: E**** K***
Date: 2020-11-09 13:58:57
Rating: 5
Comment: Booked online...of course when you get there they trying to upgrade you to a nicer car lol sorry Enterprise...not unless its the same price as the car I reserved online haha anyways they got me in and out. And when I returned the car it took less than 5 mins. Great service!!!

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Name: T*** F*******
Date: 2020-10-17 21:33:27
Rating: 1
Comment: Never have I ever dealt with such an unprofessional business. Placed a rental for a Chevy suburban or like model on 9/30/20 for pick up 10/18/20-10/28/20 so that is more then 2 weeks ahead of time. Arrived to the location and the representatives were rude to start with. Once I was finally assisted, I’m told that they have been trying to call me (never received or missed any calls) to let me know that they did not have what I reserved and I could take a mini van instead. WTH!! That is not what I ordered and had already paid for!! I kept my cool because my son was with me and I asked the representative to call any other Local enterprises to see if they had what I ordered and he told me he wasn’t gonna bother because he knows they won’t. So now we are supposed to leave for our vacation Monday out of state and have no rental car!! But that’s not their problem. Worse business and customer service I’ve ever come in contact with.

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Name: L*** E******
Date: 2020-09-22 18:50:54
Rating: 2
Comment: No one ever answered the office phone to answer my concerns, but were quick to call me to charge my card for rental extension. Pick up wait time was 2 hours! I had to request a detailed printed receipt (not offered) for charges at time of rental return. Came here because of my AAA membership, but most definitely will not return.

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Name: R****** T*****
Date: 2020-09-04 16:54:24
Rating: 1
Comment: Ill never go here again, this location is owned by a young black woman who is very rude and I have seen her get chewed out by customers almost every time I go there. Just in general she operates her business very unprofessionally. I hope the other customers contact corporate about their disputes with her. On another note, the other employees are respectable and understanding.

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Name: G**** J*****
Date: 2020-08-20 16:42:57
Rating: 2
Comment: I switched from another rental company to Enterprise due to poor customer service. However, this was the worst rental experience I have ever had with Enterprise or any other rental company. It took almost 2 1/2 hours to get my car while others who arrived after me received their car before me, with one customer getting her car within 25 minutes of her arrival and receiving personal assistance from the branch manager who never once came out of the building to check on the rest of us who had been waiting hours.

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Name: M** J****
Date: 2020-08-12 01:14:48
Rating: 2
Comment: Having a reservation doesnt matter at this location,you will wait HOURS to get a car. Its a poor system set up where people who appear to be familiar with the staff can walk behind the gate and pick out their cars, or not even wait. Its rather unprofessional to see it happen while youre sitting there in the heat,waiting. They often tell you that the car style your requesting isnt available,yet you look behind the gate and theres several, or minutes later someone familiar with staff drives off with the class car you asked for.

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Name: T** d**** s*** L****
Date: 2020-08-10 17:00:06
Rating: 1
Comment: Horrible wait time... the location is dangerous....almost got in an accident leaving the facility. Cherika the manager was very helpful and nice. I use enterprise all the time hopefully they will fix this time waiting. Please expedite the pick up to the same speed as the drop off=10min. Enterprise is my favorite rental because of the customer service and pricing.

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Name: N***** S*****
Date: 2020-08-09 05:12:21
Rating: 1
Comment: All these good reviews are fake and they keep deleting the review I posted. Avoid this place and go to Avis which is located in the mall. This Enterprise is ran by an manager named Cherika who has a bad attitude along with the other 2 black girls that work there. Get another job and stop taking your bad attitude out on other people. This place should have 0 stars

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Name: D****** M
Date: 2020-07-16 14:03:11
Rating: 5
Comment: So it has been years since I rented a car! And never during a pandemic. The team hear work together like a well oiled machine!! They where so professional and got me in and out quickly. They made sure that people stand 6ft away from each other. The only thing I didnt see is the 3 chairs outside didnt get wipe down at all and there where muti people sitting on them. But other then that I was happy with there service over all.

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Name: A**
Date: 2020-07-14 01:06:35
Rating: 5
Comment: Every one that I have encountered is so nice. I was the 13th person on the list to get a car they were fast and they did such a great job being patient with every there. My whole transaction from renting to returing was pleasant.

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Name: G******* O** M*******
Date: 2020-07-03 21:32:25
Rating: 5
Comment: I love to rent cars from Enterprise and from this location in particular. Everyone is friendly and they give you the best service, no matter if you are a visitor or a regular costumer.UPDATE: still love the placeAfter a year of working with them they keep offering and imparable service. With COVID they took all the health and safety measures and the cars were spot clean.I will miss this branch.

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Name: H* B**********
Date: 2020-06-20 21:25:59
Rating: 1
Comment: I had to wait for 40 minutes for my car to be ready even though I had an appointment. I let it go as sometimes things can happen. When I was given the car, I was checking it out to make sure it was in good condition, but was interrupted by the person helping me out by asking me for my info. The person helping me never had a look at the car with me to verify it was in good condition or to check for dents and scratches and the such. I was hurried to turn on the car and told to leave. I right away noticed that the windshield had a fracture. So I recorded a video because it was not notated. When I got home I called enterprise to let them know about this. The lady said she had notated it. When I went to turn in the car they wanted to file a claim of the broken windshield. I told them I was given the car like this and they straight up told me we did not give you the car like that with an attitude. I told them that I even called and that it had been notated. The manager said it was not notated and that there was no way the car was given like that to me. I then told her I had it recorded in a video and she said prove it. Once I showed her the video she said it was fine, then she said oh yeah I see you called and I notated it. Her attitude was very bad, and if it wasnt for me having had recorded it I would have been charged for something that was not my fault. Their lack of doing their job correctly and checking things then being very mean and having horrible customer service is un excusable. Dont rent here

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Name: F*** D*****
Date: 2020-06-10 01:55:54
Rating: 1
Comment: Made a reservation at an Airport for a one way. Asked the Airport if Enterprise still offered pick up and drop off service. The attendant told me they do as far as he knows, but he would call and verify. He called the destination dealership who confirmed that they do give pick up and drop off services. We went the car. When we arrive at the destination dealership they told us they no longer offer that service due to the propagated pandemic. The attendant left us stranded with no ride out of there. Ironically the same attendant who said they no longer have that service when we dropped the car off was the same voice on speaker phone with the airport attendant. This company has utterly gone down hill the last few years. What is even sadder is the Area Manager gave their word they would give back to us and resolve the issue. That never happened either. Renters BEWARE before utilizing this dealership!

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Name: P**** r***
Date: 2020-06-05 23:24:13
Rating: 1
Comment: I feel disgusted even having to put 1 star for this place ! I had to worst experience of my life, so bad that I left crying because the “manger “ Cherika Ramses was completely rude and mean and has no business what so ever being a manager . She literally told me I couldn’t rent a car because I called her out on her horrible customer Service . I’m just completely applaud that this is allowed. I called to filed a complaint. I am praying something is done about this because I can’t believe the experience I just went through. I ended going to Avis, and it’s so funny because they guy who helped me there was amazing and he said that he gets customers coming all the time complains about Enterprise and the manger . SOMETHING NEEDS TO BE DONE, CHERIKA CAN NOT TREAT CUSTOMERS THAT WAY.

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Name: D******* W*******
Date: 2020-06-05 14:48:40
Rating: 2
Comment: I wrote a letter to corporate while I was sitting there. I reserved a car for noon. They called to tell me that the truck was not available but come on down they could accommodate me. I sat there for an hour and a half with no explanation. I asked for the manager who rudely said, you can cancel. She said it 3 times. When I asked how much longer it would be, she said, i dont know because Im standing here talking to you. All I wanted was communication. I was there at least two hours. I write letters when the service is good or bad. All she had to do was be honest when she called me. She said, you even have to wait at Walmart. I dont have an appointment with Walmart.When I went to return the vehicle, there was a frustrated customer their. I shared my experience and explained what was going to happen. An employee who heard the conversation asked me to apply and come work there.

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Name: A*** S******
Date: 2020-05-27 21:08:39
Rating: 1
Comment: Showed up at 1pm after arranging a vehicle at specific price through State Farm insurance arrangement. Now being told to wait and pay more as they took the initial vehicle I had reserved and gave it to someone else. Wish I had gone to Hertz. Been waiting in the sun for over an hour since they aren’t allowing anyone inside.

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Name: S**** D*****
Date: 2020-05-04 20:27:27
Rating: 1
Comment: My company has rented vehicles from the sunnymead location several times. today i went to pick up my reservation and the girl was extremely rude when i popped my head in The door to see if anyone was coming out to help alls i got was excuse me but there are several signs on the outside this same person that did the precheck walk around the car with me. It took about two seconds never went over what i was looking for or what i would be charged for. Attached is the picture of the scratch i pointed out but was told it was ok because it was not bigger than a circle.

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Name: J Q
Date: 2020-05-01 01:41:24
Rating: 1
Comment: If i can give them a 0 star i would. I went to their location with a spare tire and the system was malfunctioning. The lady told me they weren’t able to give me another car. Told me to drive to pep boys and they will change the spare and fix the malfunction in the car. I drive to pep boys and they were closed. Went back to this location and they were in the building, but business hours were now closed. I am very disappointed with their customer service.

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Name: J** C*******
Date: 2020-04-22 20:44:44
Rating: 5
Comment: I came in a couple days ago as a first timer checking out a rental for the first time. Sheila, the employee there at the time; was super helpful and delightful. She presented me the new 2020 Nissan Versa that they had in their lot. My service there was quick & easy as well. I would definitely come back to them for another rental in the future.

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Name: R** M****
Date: 2020-01-23 13:30:54
Rating: 5
Comment: Absolutely hands down the best group of people I have ever dealt with while renting a car. Ebony (manager) and her crew are so very helpful and knowledgeable about the vehicles not to mention fast. They are so easy to do business with its amazing keep up the great work.

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Name: C****** C*******
Date: 2019-12-29 15:37:57
Rating: 5
Comment: I can honestly say that my experience with the enterprise in Moreno valley was very very good . They did everything they could to make the situation I was going through a little better. They really cared and they made sure that a vehicle was one less thing I had to think about and I had more time to spend with my family. Thank you to all the staff for everything from the bottom of my heart .

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Name: B***** C******
Date: 2019-10-17 14:10:03
Rating: 5
Comment: The staff at the Moreno Valley location has great customer service skills. They were very friendly and made sure that I was ok while I waited on a compact car to be returned. I will be definitely going back if I need any future rentals

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Name: L*** T****
Date: 2019-10-04 14:00:25
Rating: 5
Comment: Enterprise Car Rental in Moreno Valley is fantastic. I have used them 5 times in the last 6 months. They pick me up with a smile, are very friendly and always make me feel appreciated. They are very accommodating.MoVal Enterprise is my Preferred Car Rental place.

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Name: L****** S******
Date: 2019-09-18 21:53:03
Rating: 5
Comment: The customer service reps here were very helpful and friendly! There was a bit of a wait to pick up our vehicle because there were so many people there, but it wasnt bad because the atmosphere was friendly and low stress.The physical location of this site is not ideal - its a very tight drive in/out. It would be great if they had more space to park, wash, and manuever the vehicles. Maybe Enterprise HQ will read this review and consider relocating (within the area)??Despite the tight parking area - and limited choice in vehicles - I would definitely rent from this location again. Nowadays, it seems like so many businesses negate the idea of customer service. It was nice to be greeted with a smile and have someone actually try to accommodate my requests. Good job!

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Name: G***** T*****
Date: 2019-09-14 23:05:29
Rating: 5
Comment: Check in was wonderful! When we arrived to do so, here were about 15 people renting and returning cars. My first thought was this is going to take forever. Your staff and especially the young Lady that checked us in ( again, no name tag) could not have been more effective. I dont think we were in the office 15 minutes. Both visits were outstanding!

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Name: L*** J**************
Date: 2019-09-11 20:26:08
Rating: 5
Comment: We rented a vehicle from this location today for a family trip. When we started loading the vehicle with our belongings and our “healthy proportioned” bodies, we realized that it would be an impossible feat; the vehicle was just too small! We placed a call to Gisselle at Enterprise to ask if we could switch out the Jeep Cherokee for something larger to accommodate our “healthiness”.Gisselle agreed to upgrade us to a Dodge Caravan at a discounted rate. When we went back to the site, we were greeted by Ebonee and Rhon; they were very pleasant and helpful! Rhon unloaded and loaded our vehicles with such skill and ease, he made the vehicle exchange painlessly pleasant! We’d (our family) like to thank the entire Enterprise team for coming to our aid in our time of need; it is greatly appreciated! We are now comfortably on our way to our destination.Rhon,this is the sandwich that you missed out on!😁

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Name: T***** R******
Date: 2019-08-30 13:32:09
Rating: 5
Comment: Great customer service from the time I checked in with Sidney, Ebonee and excellent customer service from Gizelle who handled my issue professionally and in a timely manner after returning the vehicle. I received a follow up from manager Cherika after renting the vehicle. In fact, everyone there was very nice and courteous. More places could benefit from the high level of customer service demonstrated at this branch location. could not be more pleased with the level of customer service. The car was a pleasure to drive without any issues. I look forward to working with this team again in the future.Thank you again for an enjoyable experience experience especially Gizelle who saved the day!!!!!!!

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Name: T****** y*******
Date: 2019-08-27 23:50:06
Rating: 5
Comment: I give enterprise car renters company and staff a 5 star because they did such an awesome job on my last car rental. Everything went smooth the staff was very polite snd helpful. I will definitely come back and also tell others of your good company and staff service you provide. Please keep it up you got my 5 star vote.....

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Name: E**** B***
Date: 2019-08-26 01:12:15
Rating: 5
Comment: Ebonee was extremely knowledgeable about pricing and promotions. She assisted me with a smile on her face the entire time. She is very professional. Her customer service was easily over a 10. She greeted customers coming in and assured them that shed be with them momentarily.

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Name: H H*
Date: 2019-08-20 17:07:40
Rating: 5
Comment: Ive dealt with this Enterprise location two times. Once last summer, and once this summer. On both ocassions, they have been extremely helpful and professional. The entire team! That stands out so much and Id be crazy to not turn to these guys when needing a vehicle!

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Name: C*** W******
Date: 2019-08-19 20:15:31
Rating: 5
Comment: This is such a great location and very well put together team. Very friendly, very accommodating, and helpful for sure. I have used this location and this team 3 times because they are that good. All of this is done to the great job of Cherika and the crew she has assembled. Sidney was a great dude Ive been lucky enough to have assist me on my rental time. I will be using this branch again for sure, as well as find out the names of the other crew members who have helped me, Cheers.

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Name: H**** M****
Date: 2019-08-16 23:32:03
Rating: 5
Comment: An incredible experience! Enterprise picked me up, gave me a nice car to rent, and I was on my way. 👍 Had a bit of an issue that turned out to be....totally....user....related. LOL Enterprise still- hooked me up with another car, and I was back on the road immediately. 🤩Customer🤩Service🤩- obviously - deserves waaaay more than 5⭐️⭐️⭐️⭐️⭐️!!! All of the staff- everything I saw, heard, encountered, etc.... ⭐️Professional⭐️Courteous⭐️Respectable⭐️Knowledgeable⭐️Kind⭐️ My entire experience, was excellent. Thank you Ebonee! Thanks to everyone that works there- especially Kelly- she greeted me when I arrived, answered my questions when I called in, and completed my account when I was done. Awesome Customer Service!!! I know where to go if I ever need a rental. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

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Name: C*** B*****
Date: 2019-08-08 17:26:25
Rating: 1
Comment: This place and the staff are a joke. My mother and father law who both have cancer, Breast and lung accordingly are unable to drive and had to rent a car for me to drive them to their chemotherapy treatments. I usually drive them but my transmission went out in my car so we called up Enterprise and got a reservation only to be laughed at in the face by the employees when explaining the situation of the cancer patients.Under their corporate website anyone can rent a car and appoint a Surrogate Driver, in this case me. We have done this several times with this company with no issue until this time. They talked down to us, discriminated against my mother-in-law and her disability and mocked up to our faces.

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Name: K**** S******
Date: 2019-05-04 22:44:00
Rating: 5
Comment: My experience with the Manager, staff and the crew that prepares the vehicles for rent was professional. Why? They all worked together to get me the Minivan that I had reserved. It needed to be cleaned and washed. In less than 30 minutes I had my van, cleaned, fueled and ready to go on my family trip. The staff was very courteous, very friendly and delivered on their vehicle. I would highly recommend this Enterprise Rent a Car here in Moreno Valley.

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Name: T***** T*****
Date: 2019-04-16 16:42:37
Rating: 5
Comment: Customer service is top notch. Cherika runs that office like a well oiled machine. I even kept the vehicle for two extra days without being hassled or called by Enterprise. Checkout and check in process are pretty simple, fast and streamlined. The only complaint, and its more like an inconvenience than a complaint, is the parking availability for customers. Its a TINY parking lot, get there early...lol.

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Name: L****** C********
Date: 2019-03-27 20:11:40
Rating: 5
Comment: Customer Service was excellent. Front desk service was great. Cleanliness of car was super. I really enjoyed having them as my providers in renting a car. I will highly recommend them. Thanks Cherika (Branch Manager) for attending my message even in your day off. The Lady in front desk was super attentive and professional (sorry I forgot her name) but she makes me leave the Enterprise office very happy. I will definitely come back for future business.

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Name: j*** b*******
Date: 2019-03-26 02:42:32
Rating: 5
Comment: They took care of my needs regardless of what the insurance company was willing to pay. they even gave me an additional discount for being a repeat customer making my rental more affordable. What a great team. Thank you.

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Name: B**** L****
Date: 2019-03-19 21:24:34
Rating: 5
Comment: It took less than 10 minutes to pick up the car in spite of the fact they were very busy. This is one of the best run rental car outfits I’ve ever seen. Courteous, professional people in a well organized and well run location. Surprisingly good! Same experience at drop off. Less than 10 minutes total and no wait for the shuttle.

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Name: R******* B*****
Date: 2019-02-12 06:14:26
Rating: 5
Comment: So an unfortunate event happened to me last Tuesday a homeless person jumped in front of my car committing suicide and the ordeal has been more than my emotions can honestly handle but due to gods angels in disguise I made it through today and the people here at enterprise definitely helped with that though they have to follow their own policy and cover their own but they still allow me to come in right at closing and pick up my rental no intruding questions asked and nobody was rude or rushing meAlso the young black woman and young black man were definitely worth mentioning(Cherika,branch manager and Duwain,young man who handed me the keys). Also would love to mention the wait time was next to nothing. Id recommend anytime.

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Name: a*****
Date: 2019-02-04 23:28:36
Rating: 5
Comment: The staff is amazing!!! So helpful and nice. I rented my car for 4weeks. They put me in a Mazda. Great price !👍 And good on gas. I would definitely rent from them again. Family like atmosphere.

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Name: J**** T
Date: 2019-01-26 08:53:09
Rating: 1
Comment: I like Enterprise, but this specific one is a mess. They definitely shouldnt have moved to this small space. The parking area is small & it just doesnt make any sense. Its like they dont want more than 3 or 4 people in at a time. And if they actually provided better & faster service that could be a possibility. I havent rented from this MoVal shop in a while..they took the fun out of it.

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Name: c******** p*****
Date: 2019-01-16 13:09:37
Rating: 5
Comment: People from this place were very professional and on point! every single person there seemed to enjoy their job. every car that I saw that they had were washed and shiny. as we received our rental the inside didnt smell it was very clean!

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Name: M******** B***** (******
Date: 2018-12-29 09:37:13
Rating: 2
Comment: The parking lot Im pretty sure is smaller than my living room returning a car or picking up is like asking for an accident Ive never felt so koster phobic in my life while outdoors. the previous site down the street may have been inconvenient but at least I was not afraid Im going to immediately total my rental car trying to leave or return it. The employees are extremely friendly and knowledgeable

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Name: A***** H*****
Date: 2018-08-30 23:57:27
Rating: 4
Comment: A very customer friendly place. The staff is awesome considering they are extremely busy. I walked in and saw a good number of people and thought there was no way they could provide me with a car and I didnt expect to have a good experience, even though I had already made a reservation. At first glance I was very upset instantly then I spoke to the assistant I believe Terika? she was calm and very certain she assured me they would be able to assist me, so I did wait even still in uncertainty? that they would get it right, but they did deliver and maintained very good customer service skills under a lot of pressure. I take my hat off to them they are very busy. To my knowledge they are the largest and possibly only car rental company in Moreno Valley? I think they do a darn good job considering Moreno Valley is growing by leaps and bonds.

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Name: A****
Date: 2018-08-01 02:30:41
Rating: 3
Comment: I had a horrible experience and my family and I have been a customer since 2013. Cherika Ramsey which is the branch manager has a nasty and horrible attitude. The way that she talked to my family was way out of line. For her to be the Manager she needs to go back to training. She tried to force insurance for the car. My mother tried asking her questions and her demeanor was nasty. My mother asked her a question in regards to the insurance and she told my mother I dont know how much funds you have but you need an additional $200 to cover the liability or I wont be able to release my car to you. Thats no way to speak to a customer. I really wish the old managers and their team was back at the sunnymead location because with her being the manager she makes enterprise look really bad. You never know what people are going through and why they need to rent a car. Obviously we had the FUNDS to rent the car thats the reason that we came to enterprise. Due to this encounter we wont be returning to rent a car ever again and weve been customers faithfully since 2013.

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Name: S****** G******
Date: 2018-07-25 01:20:06
Rating: 5
Comment: Great service, even though it was after their closing time, they were still helping customers.And there was a slight mistake on my agreement that was fixed without issue or problems, car was good also. Would return in future if needed rental car.

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Name: M*** S
Date: 2018-07-17 00:38:56
Rating: 2
Comment: Service and staff are extremely friendly, but not on time. Whats the point of setting up an online reservation for quick service when they cant do it. I reserved a time, and upon getting there, I spent 1+ hours waiting for a car. Again, the staff is friendly, but an hour plus waiting is rediculous.

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Name: N*** M****
Date: 2018-06-21 23:20:06
Rating: 1
Comment: Wow rude lady on the phone and in person. We had a check engine lite on and she told me to drive it 130 miles to trade it out. Are you kidding me. So I had to call customer service and force them to give me a car for the rest of my vacation. So the very rude lady gave my wife a car with front end damage multiple hair ties with hair still wrapped in them as well as a nasty hair brush. A very un plesent experience all around. Disappointing to say the least.

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Name: T***** A*******
Date: 2018-06-21 16:09:57
Rating: 1
Comment: Called to get a quote and was very rudly greeted by a woman. Forgot her name, was only trying to pick up a small economy car today-25th. Asked about AAA discount or rate she laughed at me and said they havent done that in years. Gave me the price and said either book it or not. Ended the call, not going to give my business to a no customer service, rude company like them. Definitely wont recommend either.

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Name: E** N***
Date: 2018-06-15 19:41:31
Rating: 1
Comment: I wish I could give no stars. But google doesnt give that option. The manager was reluctant to help my friends from Las Vegas, they rented a vehicle from the Enterprise there. The check engine light lit up, she needed to exchange the vehicle for a new one, for fear of the car breaking down during their travels. She called the location they said they dont have anything and its not her locations problem to fix. My friend called customer service they said to go to that location to get a new vehicle. The manager asked her if she was the one that called earlier, she said its still not her problem. My friend told her Enterprise customer care told her to get the new vehicle. She is extremely unhappy and feels that her business is unwelcome. They did however, give her a different vehicle with front end damage. She says she will never do business with Enterprise company again. Nor will I myself.

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Name: J*** C*******
Date: 2018-06-15 01:53:57
Rating: 1
Comment: They were 2 hours late to pick me up. Then waited in the lobby. A customer was upset asking the manager for her supervisors name. Manager refused to give it and called the police and had both of us escorted off the property. The officer said the manager should have used better judgment. I stated hoe am I going to get home Im a disabled vet and you picked me up. She said not her problem

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Name: E**** M*****
Date: 2018-06-04 16:19:00
Rating: 5
Comment: After trying to rent a vehicle through Hertz and was declined, I had to walk to Enterprise. Staff was friendly and mad sure they paid attention to every customer that walked through the door. The Assistant Branch Manager, Jessica Rodas, was extremely helpful and I couldnt be more grateful. I explained to her my situation and she worked with me to get me into a vehicle. I cannot express enough gratitude towards Jessica. Thank you so much Enterprise! I will most definitely be renting from this location again if I ever needed another rental!

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Name: T**** M*******
Date: 2018-05-12 01:06:12
Rating: 5
Comment: Rented a Nissan Altima through Costco. Used their website, travel page. Price for the car I got was a surprise, was expecting a very small car but it was kind of cute and sporty. Basically Costco gets you a better deal for being a member. Sean at the front desk was super helpful. Overall was a good experience.

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Name: B M*******
Date: 2018-04-18 17:26:44
Rating: 2
Comment: This is my first time renting from here. Not a good first impression from the gate. Walked into 2 men calling a customer “Annoying”. I was helped right away. I asked for a certain person and the girl who helped me bypassed it just to get the sale. Thinking it was the gal I asked for she Didn’t even say who she was until the end, Kaitlyn. To make it worse she charged my cards wrong and created a big mess. Putting all the charges on 1 card. The original gal who was supposed to help me, Walena, ended up fixing everything. I asked for a 15 passenger Van with tinted windows and Neil & Kaitlyn told me they didn’t have one. FYI- they park they’re vans at Hertz down the street. Where my brother was renting from. So we knew they had tinted window vans available. Anyways... The van they gave me had knocking sounds beneath it. So they were forced to Switch it out and here comes a tinted window van in less than 15 minutes. My return experience was much better. But some of you really need to work on being honest and professional towards your customers. The second star was for Walena and the guy who checked me out. Thank you guys for your professionalism and actually caring for my needs.

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Name: F****** B*****
Date: 2018-04-07 06:31:28
Rating: 3
Comment: I really like Enterprise and it is and always will be my preferred car rental agency. However, my last two rental have been less than satisfactory. The first time time, the car ran well, however the next morning I go out to leave for work and the car would not start! All bad. The last rental, the car drove horribly and the warning lights kept turning on as if something was wrong with the car. I think enterprise needs to do a better job of inspecting their cars before putting them on the road.

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Name: M***** H********
Date: 2018-02-11 03:46:46
Rating: 5
Comment: My experience with Enterprise Rent-a-Car on Sunnymead Blvd. in Moreno Valley was fantastic! The staff there is welcoming, courteous, helpful, and very professional. Renting my vehicle there was super easy, from the online reservation to picking up the car to dropping it off. At every stage of the process, there were absolutely no hiccups---everything went very smoothly. Of course, the people at this Enterprise made it all possible, especially Jessica, the management trainee there. She was extremely helpful in making sure I got the right vehicle for my family and processed my vehicle pick up with efficiency and care. By the way, the car I received was top-notch and economical. Thank you Enterprise!! I will definitely use your services again and again!

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Name: K***** B****
Date: 2017-12-14 07:48:12
Rating: 2
Comment: I rented a car from here :when I got it the engine light and tire pressure light continued to stay on. I wasnt offered another vehical or given any sorry of discount. In fact, I was held responsible for damages that werent submitted by me. Being that it was dark and during closing hours when I rented the vehicle I cant prove that there must have been a small crack in the windshield andI woke up to a crack window...Thank God I have insurance thats doubt to pay for it otherwise... they were flung to make me for this at bill...smsh. Nevertheless, prior to that their customer service was great chiming from Lawrence .

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Name: M****** N******
Date: 2017-12-07 14:28:53
Rating: 4
Comment: I had a good experience. It started off not so good though, but it was fixed. You need two utility bills in your name to rent. All the bills are in my husbands name, so that was an issue. I got an immense amount of proof and The manager worked with me. Waiting on the vehicle to arrive despite the reservation was another issue. But patience paid off. The vehicle I rented was brand new and I did not expect that. It was lovely. I hated to give it back. The employees are all very nice and hard working. When you go to get your rental, the gas tank will be empty, but you get to return it empty. They also have employees who will pick you up and take you home so you dont have to take the bus. Also the insurance is pretty steep. But all in all I would rent from them again because it was a pleasant experience, and I do recommend them.

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Name: C********** B******
Date: 2017-11-25 03:35:32
Rating: 1
Comment: Rental of the vehicle was 287.83 for 7 days. I was not advised that the cost of insurance exceed the car rental till after I returned the car. Insurance was 360.00 more than the rental of the vehicle. I feel I was deceived into believing that I was getting a good rental deal. Boy was I wrong. I thought Enterprise employees cared about their customers and would at least have warned me about the insurance scam. I feel deceived and taken advantage of. I trusted the enterprise company and was blind sided. If I could give a 0 star I would. Watch out for the insurance scam.

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Name: N**** Q*******
Date: 2017-10-30 17:04:31
Rating: 4
Comment: I needed a car ASAP & enterprise was there! I had a very easy in and out process thanks to their online rental reservation. The car I requested was available and a gas saver! The service and staff were extremely helpful/friendly. I highly recommend anyone who is looking for a day rental or week rental to check out this location. Prices are very reasonable also!

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Name: R* S****
Date: 2017-09-21 15:56:15
Rating: 4
Comment: I love using Enterprise for my rentals. The only bad thing I have to say is the waiting service. At times, the wait is too long for vehicles to come in! When people have plans and then you have to wait for a vehicle, its a setback on the time you planned to leave and handle business. Enterprise back lot is way too small. HOWEVER, on a much better note, my last experience with the rental itself was GREAT. Besides having to wait almost 2 hours for a vehicle to come in, I did get a free upgrade. That SUV did me justice and served its purpose for what I needed for. My family really enjoyed it and the space it had to offer. I would rent from Enterprise again!

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Name: M***** E****
Date: 2017-09-07 15:56:43
Rating: 5
Comment: The staff was very professional and courteous. They understood my situation, the manager was able to work with me and find a car that best fit my needs, even on such short notice . I had a emergency and needed a car, other guys just said cant help me. The manager from Enterprise said Ill help you just give me till the end of the day and Ill have a rental for you. Just like he said he, I was able to attend to my family emergency. Thank you Enterprise in moreno Valley on Sunnymead and Frederick, you guys rock.

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Name: L****** J*******
Date: 2017-07-04 00:10:41
Rating: 5
Comment: The experience was exceptional, we had traveled from Columbia SC to Moreno Valley CA in regards to a family emergency. So after a week stay we were returning back home and we were in need of a large enough vehicle to accommodate eight (8) people. Online arrangements could only offer a seven passenger van, however after arriving at the office, my mother-in-law had prior office dealings and we were offered an upgrade vehicle due to the matter as to why we had to travel to California in the first place. Management team was very caring and compassionate, they exhibited true customer service, going above and beyond making sure we received phenomenal service.

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Name: A***** I*******
Date: 2017-06-28 18:58:48
Rating: 4
Comment: My experience with Enterprise is always good, however on this particular day my experience was a bit disappointing. I found the new location to lack in space for parking. I was also informed a $200 deposit is now required when using a debit card. I did not have enough money available for this transaction. I was told the policy changed in February. The upside to this is the rep was willing to work with me. I was grateful otherwise I would have had to cancel my plans which I had in place for over a month.Enterprise, please make sure your customers are aware of changes, not just by possible email or mailings, but also by your reps when they call to confirm the reservation.

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Name: K**** M*********
Date: 2017-06-21 15:28:17
Rating: 1
Comment: Horrible parking staff all over the place, I had reservations for a mini because I was taking a family trip no mini van was available. offered a small compact car. Go to riverside on Indiana staff is outstanding they had my van wit no problem. Parking is great,easy access to entrance staff is up beat everyone seems to love they job there but on Enterprises Sunnymead #Horrible

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Name: S****** B******
Date: 2017-06-14 19:59:45
Rating: 5
Comment: Had a great experience! No issues with receiving a vehicle.....I actually reserved a smaller SUV and they werent able to accommodate me but upgraded me to a full size with no issues. Lawrence made sure I was happy with my vehicle and gave great customer service. I will definitely rent from this location again.

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Name: K**** P*****
Date: 2016-10-25 15:34:13
Rating: 5
Comment: All the staff were great. My representative was very skilled and had a beautiful spirit. He was funny and had me in and out quickly. The staff also followed up with me to ensure I was happy with the service and the vehicle. You dont get that type of service anymore. The staff appeared to live their job and it showed. I will be back and recommend enterprise to my friends and family. Thank you for outstanding service.Karen Parker

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Name: J****** A*
Date: 2016-09-13 05:21:39
Rating: 2
Comment: We needed a rental while our regular vehicle is being serviced. My husband went inside and said that he received service surprisingly quickly for the number of people waiting. I had to wait for in the car with the kiddos and I can honestly say it was scary in broad daylight. It felt like we were waiting in the middle of a war zone. That being said, the rental SMELLS awful! Terrible smoke smell covered up by an awful grape/floral nastiness. Never again.

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Name: J**** B*******
Date: 2016-08-28 21:04:49
Rating: 4
Comment: They met and exceeded my expectation at this location. They were very busy here and only downgraded them due to not being able to meet my reservation time and not being able to pick me up. They were very helpful in making up for the extended time it took to get the vehicle ready for rental. I would recommend this location to anyone and truly appreciate this businesses dedication to make us (customers) happy!

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Name: R*******
Date: 2016-06-23 13:21:35
Rating: 5
Comment: The staff was very nice and professional. They remained on task and polite and professional even though it was very busy. The employee named Aldo who helped me personally with instructions on operating the vehicle was excellent. Great job to the enterprise staff you will see me again. Thanks

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Name: N****** N***
Date: 2016-05-16 20:04:47
Rating: 1
Comment: Im very frustrated with the service I received at this location. I was picking up a rental car while my car was in the shop after an accident. When I spoke with the representative and made the reservation I told her I would be picking the car up on my lunch break and would be in a hurry. She assured me that everything would be in place and that they would be expecting me. To my surprise, Im told that all their cars are dirty and they will get me out of there shortly. I explain to the representative that Im running late, and he kindly tells me that they are putting gas in my car and it will be back in 5 minutes. Never once was I given the option to take a different car, and I left there store clearly upset. I dont see why the customer should be inconvenienced because Enterprise is short staffed or low on cars. The whole experience was a complete failure and I wont be using this location moving forward.

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Name: J**** B
Date: 2016-04-14 15:58:36
Rating: 2
Comment: I rent from enterprise frequently.. However, this last visit was not one of their best.. I scheduled a 3:00 pm pick up, didnt get picked up until 3:40.. However, the driver Mike, was very pleasant and courteous.. Got to Enterprise.. No car was ready for me to drive.. I told them j was supposed to be on the road already, and was going to be late getting to my destination, and I didnt mind if I had to wash the car myself.. They said one was almost done, so I waited.. Finally got a Kia Soul.. (Not what I signed up for, but at this point I didnt care) Got going up the road had to drive with windows down the car was definitely a smokers car.. Smell was nauseating .. Tire light came on, had to pull off three times during my trip to Arizona to fill tire.. Got pulled over by police because registration was expired.. Didnt get a ticket since it was a rental.. The worse experience I had ever had.. Already under stress going to visit Mom with Cancer.. Got back into town.. When I brought the car back I told how everything went wrong..all they did was give me a 10% discount.. Whats $20 gonna do? He did apologize for everything that happened, but that didnt really go too far at that point.. I was over frustrated.. Im usually not one to complain, but this experience was the worst by far.. Shouldve just drove my truck!!!Vehicles need to be inspected, not just washed.. And if I reserve a Sedan, I should get a sedan, not a mini suv..

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Name: A**** H*****
Date: 2016-04-06 12:34:09
Rating: 5
Comment: I drive up north once a month for military service. I rent a vehicle from Enterprise every so often to save the miles on my car. Im always greeted pleasantly and am on the road in a fairly short amount of time. The Moreno Valley location is not far from where I live so typically walk or jog there for exercise. That being said, I have not taken advantage of their pick up service but would if needed. Make sure you get an online reservation in advance, as it tends to make the process smoother and faster - limiting lines and the chance that they may not have what you need. Utilize any discounts like USAA or other programs to make your rental cheaper - I get excellent deals that way. Because I rent frequently, I joined the Enterprise Plus program which earns points for each rental to give you future discounts.

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Name: D**** D**** W*****
Date: 2016-03-03 22:08:33
Rating: 5
Comment: The associate that helped me when I checked in was especially nice. I needed some help finding how to open the gas tank cover on my way to the office. She was so patient with me on the phone and when I arrived at the facility to return the car she remembered me and went over and above to make sure I was pleased with the service. The service was A++ in my book.

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Name: M***
Date: 2016-01-18 04:57:52
Rating: 1
Comment: The car was great, the service was bad, they refuse to pick me up because I was 1 ten a mile to far, I was 3.4 miles, so I walk to pick up car. I was offer a upgrade, that I didnt need. Note I was between 2 pick points 1 was in Riverside CA. Refuse said I was to far, by two miles, the I was in Riverside, but they were not allow to do pick up. So the whole story of Well pick you up was a lie. In CA. I needed a car seen a Hertz rental while walking there, ( Enterprise ) .

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Name: R*** E***** S*******
Date: 2016-01-07 19:58:01
Rating: 4
Comment: The service for reserving the auto was excellent. The manager went the extra mile for me, even though it was the day after Christmas and they were jam packed. Turning in the vehicle was OK, except for the time it took for an agent to drive me back home. Realize they were again really busy.

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Name: V J*
Date: 2015-07-24 04:31:49
Rating: 3
Comment: When trying to sell me additional insurance he told me the optional roadside assistance covered the undercarriage. I said no it doesnt, the undercarriage is part of the vehicle &should be covered under damage waiver. He tried to say they dont like to break up the insurance package to which I replied please cancel this line item. Vehicle did not seat 5 as stated on website. I tried to upgrade on a Sunday morning. the nearest location didnt answer their phone for over an hour, then had no vehicles available. The Airport location referred me to customer care who referred me to reservations who referred me to customer care. Without a major credit card I cant rent at the airport. Different policies at different locations I guess. On the + side, I was given a business card noting free upgrade & 1/4 tank of gas next rental. Rental price was adjusted since vehicle did not house 5 adults. Made for a not so nice road trip.

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Name: t**** e****
Date: 2014-09-03 03:46:23
Rating: 4
Comment: I find it reassuring to know when ever I decide to rent a vehicle there is an Enterprise not far away. I especially love the fact that I can call and schedule a pick up. I have been renting from Enterprise quite often. I only wish I can enjoy the weekend specials sometimes. As a frequent customer I feel its only fare. My local location (Moreno Valley, Ca.) happen to be one of those which does not participate in the weekend special. something should be done for there frequent customers. Monica and her team does an outstanding job of customer service. To be honest it is why I return, very smooth transition into a vehicle. Thanks Monica.

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Name: D****** S******
Date: 2014-08-02 19:29:12
Rating: 1
Comment: If you ever find yourself needing a rental car, do yourself a HUGE favor and avoid this place at all costs! This occurred Tuesday the 29th of July, My car was in the shop needing body work from having been rear ended a week before this. My father and I were picked up from the body shop by a nice associate. Upon arriving at the location, I was looking around the lot for their selection of rentals and I saw nothing but late 90s model vehicles. As we exited the vehicle a group of Mexican men were shouting that they were being robbed. It was a bit of a frenzy, they gave pursuit on foot attempting to catch the old Toyota Tacoma pickup that stole all their equipment comprising of an old vacuum for cleaning cars. My father and I were a bit taken aback, having never witnessed such things renting a car.We finally walked into the Enterprise facility and we waited a good ten minutes before anyone helped us into a car along with three other separate customers. There were two male associates who were doing their best to appear busy, one was just sitting on the phone staring off in one direction and the other was an odd looking fellow who was literally just walking around the office with his hands behind his back. The odd fellow got the bright idea to finally help a customer. Then the lady who drove us to the location finally assisted us with getting a rental.The rental they provided us with, a 2014 Chevy Cruz, looked as if someone had just returned it, it was filthy inside (filled with French fries) & out, the vehicles emblem was missing, and the cars gas tank was empty. Never, have I ever been to such shanty place of business as this one that would dare give anyone disrespectful service as this. Considering that they didnt have any other options, we took the vehicle and proceeded to the nearest gas station.The Chevy Cruz claims it gets up to 42 mpg, its sad that Chevrolet is misrepresenting the true mpg it gets, which is no more than 28 mpg. The engine is WEAK. The vehicles cabin is more cramp than a Smart car. As if that were not enough, the vehicles seats are extremely hard like an electric chair. Enterprise should not rent such terrible vehicles to its customer, this is beyond bad for business.Lucky for me, my car was fixed the next day. I couldnt wait to get my car back. Its a 2004 but miles better than that Chevy crap. I left the car at the body shop as the first associate we dealt with suggested that I do. They place a hold on my fathers card until Saturday in which he had to call in for them to finally release it amidst giving him irrelevant explanations as to why they were holding his card for so long.Just dont go here, just dont do it to yourself unless you enjoy giving your business to poorly ran establishments.