Enterprise Rent-A-Car

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Name: L*** S*********
Date: 2024-05-26 12:10:05
Rating: 5
Comment: It wasnt me it was my girlfriend she was ecstatic

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Name: J****** M*******
Date: 2024-05-23 16:55:27
Rating: 5
Comment: I was scrambling to book a last minute rental here due to the Hertz in Fairfield messing up my reservation the day I was supposed to pick-up. Enterprise made the process quick and easy. They were very communicative and there was barely a wait time. Everyone hustled and was so nice even on a hot day where they were clearly quite busy. I would highly recommend renting from here and shout out to David for being so knowledgeable and kind!

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Name: A***** F**
Date: 2024-05-21 03:33:01
Rating: 1
Comment: Unless you live IN Vacaville proper, Enterprise DOES NOT pick up. False advertising at its finest 👍

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Name: K**** B******
Date: 2024-05-10 00:52:14
Rating: 5
Comment: Great customer service from Jacob and Makayla! This location was very busy with customers in the waiting room and phone calls coming in left and right, but they were very attentive and pleasant with every customer they dealt with.

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Name: J*** B****
Date: 2024-04-22 15:01:36
Rating: 5
Comment: Team and McKayla was great!

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Name: P***** C*****
Date: 2024-04-10 04:12:08
Rating: 5
Comment: I recently rented a car with enterprise phone app and I must say, it was an exceptional experience. From the moment I arrived at the rental counter, the staff was incredibly friendly and helpful. The Vacaville location is very friendly.I was particularly impressed with Amaryllis attention to safety. They provided me with a thorough overview of the cars features and made sure I felt comfortable before hitting the road. It was clear that they take safety very seriously, which gave me peace of mind during my travels.Overall, I highly recommend Amaryllis for anyone in need of a car rental. Their service is top-notch, their cars are in great condition, and their prices are very reasonable. I will definitely be using them again in the future!

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Name: M****** K****
Date: 2024-04-05 18:21:12
Rating: 1
Comment: I’ve never in my life sat in a rental car shop for over 50 minutes to pick-up a car that I scheduled an appt. to pick-up. Absolutely insane. The clerk at the counter was overwhelmed and there were at least 7 people in their tiny lobby waiting. It was like going to the DMV. If the airport can have you out in 5 minutes, please explain why this took almost an hour with a scheduled appt. time! Never again. -And to add insult they didn’t have the class of car I was supposed to get (standard sedan) and told me I was getting an upgrade which was to the smallest “suv” that looks like a mini car.

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Name: V**** W
Date: 2024-04-03 12:52:15
Rating: 5
Comment: Easy to Schedule. I did not have to wait long and rates were not terribly expensive. Rachel has excellent customer service. I brought the car back early and received a little refund along with my deposit.

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Name: s**** A********
Date: 2024-03-18 15:40:25
Rating: 5
Comment: Rachel Jones was beyond kind! She handled a very busy shop first thing at opening like it was nothing. Addressed every customers questions and concerns. Shop was clean and all staff seemed to be pleasant. Would definitely return!

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Name: B** T*****
Date: 2024-03-14 17:26:09
Rating: 5
Comment: Brianna was very helpful and communicative. Great service

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Name: V** S****** J*
Date: 2024-02-23 03:39:38
Rating: 5
Comment: The Branch Manager, Rachel Jones, and her team were a blessing to deal with. The team came to the rescue by coordinating with other Enterprise offices in the local area to get a vehicle to fit our 10-member family in for a roadtrip to Arizona. It was a short-notice, but the team was able to fulfill the request and get us the van needed without any delays to our trip. The experience was 180 degree shift from the unprofessional treatment received from a rival rental car company (hertz) despite booking a reservation 2.5 months in advance.

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Name: K****** J******
Date: 2024-01-31 18:23:03
Rating: 5
Comment: This was a smooth experience. I was helped right away. All my questions were answered. I was offered two different types of cars in my price reservation. The car was clean and ran super smooth. The employees were very kind and friendly.

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Name: S****** H******
Date: 2024-01-19 08:18:29
Rating: 5
Comment: Such wonderful, friendly, speedy service, great prices and I got my (now) dream car!

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Name: T*** V*********
Date: 2024-01-17 09:13:20
Rating: 1
Comment: Manager Ana Duenas Andrade is completely unprofessional and wasnt able to complete my rental due to her zero inventory and her lack of customer service skills. She made me and another man wait for over 1.5 hours that ran over closing to get a car and then to tell us they didnt have the inventory i was to get. Manager showed me a car it had been smoked it. I declined as I am allergic to smoke. I asked to be upgraded, she straight out refused even after I asked her to contact her district manager. I She then told me she didnt have enough staff to complete the customers there for cars. her words you need to leave, I need to go home to my kids .I even asked for the district managers contact information and she REFUSED to provide it. Enterprise will never get my business after this horrific experience. If I could give them a negative 10 I would. After nearly being there for two hours, I left with no rental car and so did the other man that she discriminated against in the last hours of her shift.

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Name: k****** w******
Date: 2024-01-16 05:10:40
Rating: 5
Comment: Renting with Enterprise in Vacaville was a pleasant experience. The employees were friendly and helpful. They were professional and knowledgeable.

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Name: J** S******
Date: 2024-01-05 18:07:08
Rating: 1
Comment: Booked reservations for suv to take my family to the snow, booked 3 weeks in advance. When booking the reservation they said I could pay with debit or credit card. I rented a vehicle few weeks prior with debit card with no issue. The morning of reservation I call in to confirm everything which they inform me now I’m unable to pay for this vehicle with debit card. Ruined my family’s whole weekend. Very unprofessional. They should stand by what they tell you and they don’t. Highly recommend going else where

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Name: C******** S*******
Date: 2023-12-20 18:17:14
Rating: 5
Comment: I had such a great experience with this company while my car was in the shop! Rachael helped me and her customer service and friendliness was amazing. Thanks so much for all that you helped me with!

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Name: M***** J*******
Date: 2023-12-04 18:06:52
Rating: 5
Comment: Awesome customer service!!Rachel and Shay are the Best!!👍👍

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Name: G*** L***
Date: 2023-11-08 15:59:08
Rating: 5
Comment: We were traveling to the SF Bay area when our personal cars warning lights came on. We got off I-80 and went to a car dealership to diagnose and fix the problem. Enterprise was nearby. We called them and they had a car available, picked us up and we were able to continue on our trip and see our family. Enterprise was very helpful and made it all easy for us! Thanks for the great service!

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Name: R** D*****
Date: 2023-10-31 03:06:15
Rating: 5
Comment: Very professional and attentive staff. We have rented from them multiple times and have had nothing but good experiences.

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Name: J**** W*****
Date: 2023-10-03 19:23:47
Rating: 1
Comment: Do not use this enterprise location. I was scheduled for a sedan, I was offered a smart car. I was supposed to be picked up at 11 they came at 11:50, and with an attitude. Worst customer service experiences I had in a long time.

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Name: J*** V*****
Date: 2023-09-29 16:55:52
Rating: 5
Comment: Great service. Very professional as well. Had to rental because my car was getting worked on at Kia dealership. Overall great experience.

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Name: S**** S******
Date: 2023-09-27 13:58:57
Rating: 5
Comment: Excellent service thank you very much

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Name: F** R******
Date: 2023-09-19 17:58:54
Rating: 1
Comment: Don’t answer the phone. More than an hour wait to pick up. Terrible communication.

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Name: R*** A******
Date: 2023-09-05 21:33:53
Rating: 1
Comment: The worst place to rent from. After 1hr and 15 min I was given a car with permanent water residue on windshield, side windows and all over the car. A clear safety concern. I asked for a different car, Ana Duenas Andrade has the worst customer service and she wasn’t able to help us. She claimed that she didnt have keys for similar car! We called this morning and still waited for 75min with no car. This branch is managed poorly. You are better off going with a different company.

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Name: G******* H********
Date: 2023-08-24 01:14:05
Rating: 5
Comment: They were so fast on getting me my rental and nice !

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Name: J**** I*** V*******
Date: 2023-08-22 23:51:37
Rating: 5
Comment: I want to give compliment to these hard working people that works at this location. They get really busy at times but handle every situation with professionalism and respect.

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Name: J*** S******
Date: 2023-08-18 15:11:18
Rating: 5
Comment: Setting up my rental online was quick & easy. On day of pickup, despite computer system outage, Hannah was able to work her magic and get me on my way quickly. Very friendly and good service. I loved cruising around in my Rogue. Great experience overall!

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Name: H****** S******
Date: 2023-07-22 03:01:44
Rating: 1
Comment: I dont know if it is now all enterprise locations or just this one, but the lack of customer service and communication completely shocked me. These people do not know respect, professionalism or even simple pride in your work. Too many issues to list here but if I have to use a rental company in the future and have a choice it sure will not be here. I will even pay more somewhere else to not give them my business.

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Name: F*** X**
Date: 2023-07-10 20:04:19
Rating: 5
Comment: There are some issues with the car. Anna was very kind and professional with the turn in and made things right.

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Name: A******* H***
Date: 2023-07-07 09:59:10
Rating: 2
Comment: Had a dispute with them 10 yrs ago. Couldnt even pick up a car reserved by Hyundai Service while they replace an engine under warranty. Pretty crazy. I am not even paying for it. Would have been over a month worth of rental paid by Hyundai Corporate. Oh well, their loss.

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Name: R** S******
Date: 2023-06-28 13:30:49
Rating: 5
Comment: Enterprise Vacaville is the “Little Engine that Could”. Courteous, friendly staff with inventory always ready.

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Name: J*** C
Date: 2023-06-28 03:47:16
Rating: 5
Comment: Staff was very helpful. They answered all my questions. Jermain A. was very professional and attended to all my needs. It was great to see customer serves taken so professionally.

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Name: D**** S*******
Date: 2023-06-22 23:00:16
Rating: 5
Comment: Anna at the Vacaville, CA office was really helpful and kind. She knew the situation I was dealing with my vehicle and took care of me.

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Name: R*** M*****
Date: 2023-06-22 15:50:20
Rating: 4
Comment: I went in on a Friday and it was super busy. A long of people and it felt like there were two lines. A line to get checked in and a line to get your actual car. However even though it was busy and people were upset, Ana (at the Vacaville location) did an amazing job trying to address everyone, staying professional, and never showed she was overwhelmed even with it being an overwhelming situation.

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Name: F***
Date: 2023-06-13 12:55:49
Rating: 5
Comment: Hanna was amazing!Very friendly and efficient!

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Name: D L
Date: 2023-05-23 18:13:18
Rating: 2
Comment: Slow didnt have my car ready

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Name: D***** G****
Date: 2023-05-23 05:08:22
Rating: 1
Comment: For my situation they want $200 deposit but will not take my cash app card. Get with the times. A lot of people use online banking. Well thats all i have to say about that

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Name: C***
Date: 2023-05-19 14:55:55
Rating: 4
Comment: Friendly and professional staff.

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Name: R**** D*******
Date: 2023-05-11 20:06:49
Rating: 5
Comment: Always a good experience here..

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Name: Y* F**
Date: 2023-05-05 07:41:03
Rating: 1
Comment: I was treated unfairly most likely discrimination, although I had money in my account to cover the Rental. I was placed on the “Do Not Rent” list and an Investigator called me about the car being reported stolen. Im gonna look into what can be done about this because they lie about running your card then refuse to run the card but once you bring the car back then they say you can pay the balance but you were trying to make payments the entire time you had the car but they wouldnt charge the card. I called my card account and asked how many times were attempted to charge the card. They are liars.

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Name: R** V**********
Date: 2023-05-04 19:26:24
Rating: 5
Comment: I recently helped a friend visiting from Europe to rent a car to visit scenic sites in California. The Enterprise Rent a Car in Vacaville CA was extremely help fun, courteous and efficient.

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Name: T** G****
Date: 2023-04-24 23:35:39
Rating: 5
Comment: Nice staff, no complaints.

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Name: E**** M U
Date: 2023-04-17 17:06:37
Rating: 5
Comment: Great customer service!

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Name: A****** M*******
Date: 2023-04-14 18:39:03
Rating: 5
Comment: Got a car for the week and had no issues. Assistant manager Ana Andrade was very polite and helpful at the Vacaville California branch.

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Name: A********* M******
Date: 2023-03-23 19:06:19
Rating: 5
Comment: Service was exceptional!!. Picking up car was easy and fast.

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Name: P** B****
Date: 2023-01-24 13:04:32
Rating: 5
Comment: Excellent service very helpful and friendly. My go to car rental when I fly to Vacaville.

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Name: c****** s****
Date: 2023-01-19 18:27:34
Rating: 4
Comment: Small rental office with limited options

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Name: B****** B*****
Date: 2023-01-07 00:33:59
Rating: 1
Comment: Absolute trash. From customer service to management!Update: after turning the manager into their corporate office, she threatened to report my rental vehicle stolen. They asked that I come in to renew my contract, took my keys away, and left me stranded two hours away from where I had just came from.

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Name: J*** C*****
Date: 2022-12-17 00:49:40
Rating: 1
Comment: I am an active duty military member and I am a California resident. The California DMV issues me a card so I don’t have to renew my license while I am on active duty. The license shows expired but I have a valid drivers license. I am visiting family for Christmas. Kathryn told me that I could not rent a vehicle. I flew in too late to renew my license and I will fly out before the dmv is open. Terrible service for military members. And they were ver short and not very nice. Would not recommend.

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Name: D*** M****
Date: 2022-12-16 05:34:41
Rating: 5
Comment: Cathy was excellent. Very helpful.

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Name: R** O***
Date: 2022-12-13 21:04:23
Rating: 4
Comment: Car was hella dirty when i got it....so dirty i took and had it washed...on me

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Name: P******* F**********
Date: 2022-12-09 17:11:58
Rating: 5
Comment: When I had my catalytic converter stolen, they were a great help! They were very patient and understanding with me and helped me get a car the same day I needed one. I would greatly recommend them to anyone in need!

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Name: M*** C*****
Date: 2022-11-23 09:21:41
Rating: 5
Comment: Enterprise Rental on Orange Tree Drive in Vacaville offers many different vehicles, all made ready fast while customer service is on point. Michaela Pagsolingan is hands down an angel of an employee, you better keep her she rocks!

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Name: m*** d****
Date: 2022-11-03 19:07:04
Rating: 1
Comment: I would never recommend this place i went their and got so embarrassed by the way the manager talk to me she had no good customer service skills i felt threaten and she also laugh about my situation with the other employees i put in a claim its been a few hours no one got back to me now Im not able to rent when i had emergency until someone reach out to me this was the worst experience renting a car i do not recommend Vacaville location to anyone. Worst experience i felt i should write a review so no one else have to deal with this

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Name: M****** K
Date: 2022-10-10 15:12:57
Rating: 5
Comment: As of this review, they only take reservations. Do not call at 8am when they open, theyre extremely busy. Best to call after 10am. Either that or go in person and wait. Youre welcome

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Name: K* C*****
Date: 2022-10-09 19:26:42
Rating: 1
Comment: Made arrangements via the computer and received a confirmation. Then I get a call that they have no trucks. They never offered a different car. Vacaville was not helpful al all. I then called the Pleasanton office and made Arrangements for a truck. They called and said the truck wont be in ontime. They could give me another car til the truck arrives or an expedition at the truck price. We took the expedition. Pleasanton excelled not Vacaville.

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Name: K**** B********
Date: 2022-10-04 09:05:00
Rating: 4
Comment: Getting a rental car while my car was being repaired was easy to take care of.

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Name: M**** B**********
Date: 2022-10-02 23:06:13
Rating: 5
Comment: Friendly and helpful staff and the car worked out great!

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Name: C****** O*******
Date: 2022-09-22 17:07:33
Rating: 5
Comment: Great service and timely pickups! Ive been using Enterprise for many years and will continue to do so!

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Name: K*** W***
Date: 2022-09-09 12:39:43
Rating: 5
Comment: Rachel went out of her way to be helpful and thorough in both pickup and drop-off.

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Name: S***** O*****
Date: 2022-08-28 20:23:13
Rating: 5
Comment: Excellent and courteous customer service 👏 👌 👍. Check in and out quickly with car I wanted 😑

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Name: B*** S*****
Date: 2022-07-29 07:20:26
Rating: 2
Comment: I drive Enterprise rentals for months at a time. The latest one I have, had to be taken straight to 5 Star Car Wash to have the seats shampooed on my dime. It was so nasty I couldn’t stand it, but nothing else available to drive…. It also had a broken wiper blade. They told me to take it to Firestone. I sat at Firestone for 2 hours waiting on Enterprise Corporate to approve the repair. The approval never came. At the 2 hour mark I requested the keys and walked out. I went to Autozone and fixed it myself. Again at my own expense. Very limited vehicles available and the ones they do have are alway beat up and dirty. The people that work there are always nice and work hard, but there’s not much they can do to get a vehicle that’s doesn’t smell like weed or have stains and other odors. I understand the limited availability of vehicles, but even if you only have very used cars, at least you could have them well cleaned and odor free. It’s like no one takes pride in having clean cars for the customer. I hate going to Vacaville Enterprise!

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Name: A******* E******
Date: 2022-07-26 03:35:18
Rating: 5
Comment: I travel a lot and this enterprise has been the best experience yet due to their customer service. Ms. Emily Shaw is a complete professional and deserves a raise.

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Name: S*** R***
Date: 2022-07-25 04:54:18
Rating: 3
Comment: I had a issue with my vehicle and the manager was very understanding and fixed it when I turned In the vehicle. She was very nice, I didnt catch her nane tho.

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Name: L**** J******
Date: 2022-06-13 19:10:01
Rating: 1
Comment: I recently got into a fender bender, and my insurance set me to this location. I am active duty military, so I was taking time out of my day to get my vehicle. I was given a vehicle thats registration was 3 months over due. I got pulled over several times due to this issue. The vehicle wasn’t fully cleaned, I found items from previous drivers in the vehicle. The vehicle smelled like smoke when I first got it & was inform that I wouldn’t be charged but they did not offer another vehicle. The cover behind the steering wheel was completely gone. The gas tank latch was reattached with tape. Lastly, the charging port in the back seat was just an empty hole, it wasn’t useable. The employees informed me they didn’t have any vehicle of my size to exchange the vehicle for and that I would be given a smaller vehicle instead. They did not try to compensate for anything, and did not care for my time. They were rude on the phone, and it would take about 10 calls to even get ahold of someone so I would always have to take off work to physically show up. I do not recommend.

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Name: D**** C***
Date: 2022-05-09 13:36:58
Rating: 5
Comment: Great experience. Staff was super nice.

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Name: C**** V******
Date: 2022-04-27 04:27:57
Rating: 5
Comment: Great customer service

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Name: L***** L***
Date: 2022-03-08 20:48:56
Rating: 5
Comment: Very pleasant and professional experience on my rental. They had vehicle. Easy check in and out. The lady that helped me Anna made it a point to provide excellent customer service.

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Name: E R**
Date: 2022-03-01 08:51:51
Rating: 1
Comment: Vacaville location is the absolute worst location to rent from. I live locally and use Enterprise for work and personal reasons. The staff is unprofessional and unpleasant. They have no manners and completely disrespectful to clients. Not just to myself but others attempting to rent a car. I say “attempting” because they never actually have the car you booked. If you can avoid this location it maybe beneficial to help and allow training to take place to ensure proper customer service.

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Name: J******* O*****
Date: 2022-02-28 20:50:28
Rating: 4
Comment: Gave two stars because of the staff, they are trying their best. Its obvious the ownership does not care about the strain they put their employees under. Two different times I was promised a certain type of vehicle for rental and both times I did not get what I specified even though reservations said they would have the vehicle available. The owner or management needs to get more inventory or train the staff not to promise something they cannot deliver on.Update: Kathy, Anna and Shelly are all so wonderful and despite being very busy and short on inventory they are still in great moods. I appreciate their help. Kathy called me later in the day to let me know a vehicle was ready for me. That was me quicker than I expected. Thank you to all of you.

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Name: J*** L********
Date: 2022-02-28 18:05:14
Rating: 5
Comment: Flawless experience. Ana, the representative that helped me went above and beyond and refunded 80% of my prepared fuel since I didnt end up driving it as much as I was thought I would. I will definitely be renting with enterprise again!

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Name: O** H**** A********
Date: 2022-02-25 15:48:20
Rating: 3
Comment: Rental was clean, available, and ready for pick up. Staff at local branch was courteous and kind. Process of reserving was quick and easy, used the app. Process of extending the rental by two days was a bit of a hassle, had to reach someone at the local branch and speak directly, couldn’t be extended through the app, though there appeared to be a quick button for it. It redirected to a phone number, where I was on hold for an extended period of time, then told to call the same number back and choose a different selection to reach a local branch, couldn’t be transferred apparently. Ended up looking up number for local branch and calling directly where I was then on hold for another extended period of time. All was well with the rental otherwise. Returned after hours with a full tank of gas, picked up at half a tank, slightly inconvenient, charged an additional days rental for dropping off after hours. It’s their policy, ok. Had to call and request reimbursement for gas as I left it with double what was in it when I received it, otherwise that would’ve been another expense. If I didn’t refill, I would be charged an exaggerated rate per gallon, but my reimbursement rate for refilling was standard rate per gallon. I later received a bill from enterprise for bridge toll, which due to covid, no one can stop and pay anymore, everyone is billed. Enterprise tacked on a huge “convenience” fee, almost tripling the cost of standard toll fee, again, their policy, and if that wasn’t sufficient enough, felt to bill me 50 cents more today, 3 weeks later. Which prompted this honest review of their fees and services. Price gouging customers isn’t cool! Will be looking into other options for rentals in the future.

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Name: J**** M***
Date: 2022-02-08 18:14:49
Rating: 5
Comment: Great customer service.. Staff is wonderful..😊

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Name: b************
Date: 2022-01-04 16:23:39
Rating: 4
Comment: Great the got me in and out pretty quickly once they found me a car. Car was nice and clean

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Name: B****
Date: 2021-12-10 05:13:40
Rating: 5
Comment: Who rates a rental car company a 5?! I will say from the start, I am a regular traveler who uses Enterprise. That being said, this is one of the friendliest and helpful locations that Ive used.Maybe its Vacaville that creates this atmosphere. Either way, Id encourage you to forget budget car companies and go with a company thats family owned and hires great people.

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Name: Z*****
Date: 2021-11-20 18:54:20
Rating: 1
Comment: Why are car rental places closed on the weekends this makes absolutely no sense

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Name: C******** T*****
Date: 2021-11-15 09:00:29
Rating: 5
Comment: Vanessa was AMAZING and helped us when we were literally trapped. So grateful

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Name: L** G******
Date: 2021-11-08 17:13:49
Rating: 5
Comment: Melody Khlok was very helpful and very professional. I needed to add another driver, extend my rental and fix a duplicate charge error. Melody was able to handle all three very quickly. I certainly appreciate the help!

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Name: V******* B****
Date: 2021-10-26 22:47:57
Rating: 5
Comment: I really appreciate the whole enterprise crew. From Vallejo, to Fairfield, down to my hometown Vacaville. Mel is amazing her customer service skills is phenomenal and I appreciate the whole company. I usually keep their cars longer than expected and they always work with me. Thank you Enterprise!!

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Name: C*** C****
Date: 2021-10-15 23:56:21
Rating: 5
Comment: They where great they got me a car at the last moment notice

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Name: J*****
Date: 2021-09-09 22:07:06
Rating: 5
Comment: NOTHING like it EVER in my life! The most SUPERIOR custom service know 2 man! Manager Mel is a living DOLL! Shes human and relates 2 u as such. The whole staff there r in the same mind frame as their manager Mel. U know what they say....good leaders make good leaders. I wish the best 4 the location. I will go back as much as I need 2. Thank you Enterprise.

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Name: C**** M*******
Date: 2021-09-03 22:57:36
Rating: 5
Comment: Mel at enterprise is AMAZING!!!! She and her team went far and beyond to take care of me. 10 stars but google is only letting me leave 5 ;)

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Name: j***** R****
Date: 2021-09-01 23:44:27
Rating: 5
Comment: The Assistant Manager Tommy Harry did an exceptional job..I was pressed for time and he made it quick and easy.

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Name: B*** V*****
Date: 2021-08-02 14:09:29
Rating: 5
Comment: Great service and car rental experience from Vanessa! Highly recommended.

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Name: N***** a** S***** B*******
Date: 2021-07-29 17:40:17
Rating: 5
Comment: Very friendly and got us out very quickly will use again

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Name: T**** A******
Date: 2021-07-24 17:50:03
Rating: 5
Comment: Easy check out and return

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Name: G***** L***
Date: 2021-07-08 00:05:19
Rating: 1
Comment: Worst experience, I was told one price and then told a different price when I came in for appt the person was rude, Melody Khlok, she couldnt even come to counter to talk to me, proceeded to talk from back of room. When I was there to make original appt, none was in office for 10-20 minutes, while waiting for someone to come help me.

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Name: A*** D*****
Date: 2021-07-06 07:48:40
Rating: 5
Comment: Great service!!

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Name: L**** G*****
Date: 2021-06-27 21:44:33
Rating: 1
Comment: Was provided a rental by the enterprise car dealership due to the car I had bought from them 2 days prior had mechanical issues. The rental staff were friendly at check out however always get a condition report from them before you leave. The staff said they noted all the body damage however enterprise sent me a claim stating I dented one of the doors which had already been pointed out prior to my taking possession. It was a fight but they finally dismissed thier claim. I will never buy a car nor rent from Enterprise again given all the issues.

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Name: G***** U***
Date: 2021-05-20 21:51:22
Rating: 5
Comment: Marquis & Mel are amazing! Rented from their store again and again over months. I rent cars frequently given how much I travel for work and these are easily the BEST rental store employees Ive ever worked with across the nation. They constantly go above and beyond in the interest of meeting their customers needs. Cant praise this team enough!!

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Name: C********** J**** (***
Date: 2021-05-15 23:04:51
Rating: 5
Comment: The only place I use. Best customer service!

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Name: M**** R******
Date: 2021-05-11 05:12:35
Rating: 5
Comment: Super friendly, hard working staff doing their best amidst the rental car shortage

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Name: W D**** S****
Date: 2021-04-23 13:41:04
Rating: 5
Comment: The young man who helped us was terrific. We needed a vehicle right away and he found the perfect car for my wife to use while ours was in the shop for repairs. We returned the vehicle early and he once again was very helpful. I did not get his name but we sure hope you keep him on staff as he is a bonus to your company.One detail we need to mention - We drove the car maybe 25 miles, but when we filled it before returning it the car took 5.24 Gallons, so it wasnt full when we picked it up. The prior renter cheated on you and on us. You can find out who that was by reviewing the rental history on that vehicle.

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Name: k**** H
Date: 2021-04-13 16:55:45
Rating: 5
Comment: Great with military! Short staffed, not short serviced.

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Name: E***** S*******
Date: 2021-04-09 06:50:22
Rating: 5
Comment: Great customer service.

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Name: T**** M******
Date: 2021-03-27 17:27:56
Rating: 1
Comment: I had my car in the shop&needed a car .I made a reservation for the next day early.i showed up&had my stuff wanted to pay either with card or cash?they wouldnt take my debit/credit card.i had no way home.not too happy

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Name: M**** T*****
Date: 2021-03-22 00:44:26
Rating: 5
Comment: We had a such a great experience in this location. Despite just one employee working they did such a great job and my husband and I were very impressed across the board. I hope the company recognizes what a great job the employees do. And I highly recommend this place.

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Name: E**** C*******
Date: 2021-03-19 19:16:32
Rating: 5
Comment: Mel has made it a point to make sure I was happy with my rental and that my experience was a positive one. I needed the rental because my vehicle was in the shop. Mel tried to make sure that my rentals were as close as possible to my car type.I will always travel up to Vacaville, because this team is awesome, Ive never had any issues with my rental needs.Thanks!

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Name: A***** W*****
Date: 2021-03-17 03:06:17
Rating: 5
Comment: A+ service from both employees who helped me! I will be back if I am needing another rental.

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Name: G******** H*****
Date: 2021-02-26 01:44:37
Rating: 5
Comment: Very courteous to their customers and swift with getting you into a car and on your way. No complaints

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Name: R**** F****** I**
Date: 2020-12-24 23:39:10
Rating: 4
Comment: My experience was pleasant. I had to upgrade which cost me more money. 😞The staff was very nice and the car was clean.Thank you.Ralph-

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Name: B******** (**********
Date: 2020-12-24 08:33:05
Rating: 2
Comment: Made reservation online for a full size pick up truck, upon arrival to pickup was informed they only have a small pick up, I asked will it be cheaper since its a smaller size then what I made the reservation for, lady at the front desk said no, its the same rate, avoid this place if possible or be fooled with fake confirmed reservations. like going to Burger King and order double whopper and they said we only have Junior whopper and its the same price, really?

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Name: K**** P***
Date: 2020-12-22 18:58:35
Rating: 5
Comment: Mel is professional and I will do business with Enterprise at the Vacaville location because of her professional attitude and treating us like family!

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Name: b**** n******
Date: 2020-12-02 19:52:42
Rating: 5
Comment: Great quick service

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Name: D O****
Date: 2020-11-21 05:40:30
Rating: 5
Comment: Enterprise was great to rent a van from when my daughter and her 4 kids visited. They were very organized in both the pickup and drop off which ran very smoothly. Mel at the office in Vacaville is a great rep. Enterprise is lucky to have her.

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Name: L*** A*******
Date: 2020-11-20 19:25:43
Rating: 1
Comment: This place is a really joke, I just walk out of this office with nothing I made a reservation 3 days ago for a convertible and they didn’t have shot ready for me, this place is garbage

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Name: H***** W*****
Date: 2020-10-30 05:14:04
Rating: 5
Comment: The employee at the Orange Drive location in Vacaville was great and helped me get a vehicle within an hour even though it was a last minute rental. They were very friendly and I had no problems with the vehicle. Great customer service.

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Name: c****** k*****
Date: 2020-10-22 13:05:23
Rating: 5
Comment: I am a rewards Member, I use the app. It makes it very easy and convient. My last rental was great!! The car was brand new and clean. The crew in Vacaville, CA is awesome.

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Name: J**** D*******
Date: 2020-10-20 23:13:43
Rating: 4
Comment: Service was great!

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Name: L*** D****
Date: 2020-10-15 19:18:18
Rating: 1
Comment: When orginally called to reserve my rental I explained I wanted a minivan...I called a week ahead of time. Not what I was given..I was given what i call a tank. I even explained on the phone i wanted something with the best gas mileage as i was driving 2 states away. After receiving the car I was given I wasnt happy with it so I went to another location to try and exchange vehicles...unfortunately they had nothing so I had no choice but to drive what I was given. The drive was awful. Upon my return the employee did give me a $50 reimbursement for my troubles which was great. After getting home we realized my daughter left her switch game and entire case including all games in the seat back pocket behind the passenger seat. Of course they say it wasnt there. But it was. Our fault for leaving it there but they were no help at all..wouldnt even return the call to help me file a report of a large theft complaint..I will never use this company again and detour everyone I know from doing so

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Name: m****** j****
Date: 2020-10-13 19:06:32
Rating: 1
Comment: Terrible,cars dirty so much for there big clean inside and out for covid, food crumbs coffee spilled,nasty inside and out with only half a tank of gas, not happy.

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Name: e*** l******
Date: 2020-10-12 17:23:09
Rating: 5
Comment: Excellent customer service, fast, overall great experience.

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Name: B***** S****
Date: 2020-09-25 19:42:07
Rating: 5
Comment: If I could give more than 5 stars, I would with no hesitation. This out of the way place, I had never visited nor heard of. When I say they treated me as if I were a VIP person. I was running late, and they calmed me down saying everything would be fine. No I didnt believe them at first, however when it got close to closing time, wait what I get a call, of course I thought it was going to be the were going to close on you call, NO, it was not. It was a call l wasnt expecting. They told me your rental is ready and were going to be here when you arrive. Now I wasnt that far away, however it was still a lil past closing time. Now Mel at the Vacaville, Ca enterprise is a Saint, wonderful person, caring, warm, down to earth person, shoot I could go on and on. I have to say the most about Mel, however I think his name is (Tom) please forgive me if im incorrect about his name, but the whole office is the the Sh*@. cant cuss on here, but they just made my day so much better. I was 500 miles from home, and would have been in a sure jam if they were just average. Both of them Mel and Tom are for sure in my book GM material, Manager is not enough to say how they treated me. Mel is the one who took me to the rental so I can talk for days and weeks about her. If all companies had employees like them business would thrive. I want to Thank Enterprise for hiring the right people, with the know how to get the job done. Mel Thank you soooooooooooooooooooooo Much.

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Name: C**** L****
Date: 2020-09-16 16:03:55
Rating: 5
Comment: Enterprise Vacaville Location has always had great customer service. They are always willing to accommodate any special request. They are friendly and I love that they greet you when you walk in. Great job!!

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Name: P******* Z*******
Date: 2020-09-08 20:36:41
Rating: 3
Comment: Ive rented from Enterpirse for more than 15yrs . Im originally from Chicago and moved to Northern California a couple of years ago. Ive rented from Enterprise here twice . Each time there seems to be a different requirement to rent. In the past whenever Im renting using a credit card there is no deposit required, I just need to have the amount of the car rental available on my card. On August 25th I rented a vehicle and was going to use my credit card and was told I needed a $200 deposit + the amount of the rental. I didnt have the total amount available on my credit card but I did have money in the bank . This was a huge inconvienence as I ran out on my lunch not anticiapting the delay . I decided to go ahead and use my deit card, but then I needed to go back home to retrieve proof of address . I had to provide a check stub as well as a utility bill. I did do that but the inconvienence was ridiculous. This information regarding a deposit being needed wasnt provided for me when I called a week prior to make sure I had everythng needed to rent the car. I was told to just bring my DL and credit card . I ended up being gone for nearly 2 hrs from work, my boss was calling my phone upset that I was gone for so long. It was unnecessary stress that could have been avoided had communications been clear. Renting a car has become a traumatic experience here of late, with all the hoops youre required to jump through. I certainly didnt feel like a valued customer, as a matter of fact I felt like Enterprise acted as if they were doing me a favor for a nominal fee...If were the customers why are we not being accomadated when they screw up in communcating effectively. I did end up renting the car but not without being frustrated, aggravated and inconvienenced 1st to the tune of more than $500 of which $200 was a deposit. I dont know what can be done but as a consumer this is not what I expect to deal with when making such a simple transaction . If Im on file as a customer all this other information shouldnt be required . Im already on file with a rental history so why take a person through all of this unnecessary red tape. It is certainly a deterent when I think of renting a car again.

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Name: E**** F******
Date: 2020-08-13 16:42:46
Rating: 5
Comment: The team at Enterprise in Vacaville we’re exceptionally helpful and efficient. Most appreciative of the value AND the service!!!!

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Name: E*** R**** M****
Date: 2020-08-04 21:17:08
Rating: 4
Comment: In vacaville they were nice friendly

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Name: M*** K******
Date: 2020-07-16 20:37:51
Rating: 1
Comment: Went to the web site as I needed a car with 6 passenger seating while in town on vacation. The site gave me a number of choices to choose from. I chose the VW Atlas as I like that manufacturer. The site said I could pick up the car in an hour at the office near me. I went there and the clerk said that the web site is never correct and didn’t have an Atlas available. I asked for him to honor the commitment but said he couldn’t. He offered me a Nissan vehicle but at a higher price. I went round and round with him but he would not budge on the price so I left. He frequently said that his office is not represented by the company nor it’s website and I was lucky to get any car in such a short time span.

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Name: A**** E*****
Date: 2020-03-03 19:53:33
Rating: 5
Comment: Great

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Name: d** p*****
Date: 2020-02-27 15:12:49
Rating: 5
Comment: I was met at the repair facility on time, the agent spent the time to give instructions on how to pair my mobile device with the car, and I was able to drop off the car at the repair facility. The car was in excellent condition and drove every well. The only minor concern was the car did not have a full tank of gas when I received it. I will definitely rent from Enterprise GAIN.

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Name: m*** g*******
Date: 2020-02-18 02:42:19
Rating: 5
Comment: Great staff.... Great service... Our go-to car rental place

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Name: M***** K*******
Date: 2020-02-12 20:59:00
Rating: 5
Comment: Great customer service, best & well maintained cars. Very impressive, happy & great demeanor.

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Name: N******* P*****
Date: 2020-01-06 16:44:56
Rating: 1
Comment: Enterprise called literally 30 minutes before our rental to cancel on us. We were loaded and ready to go. We had a one-way rental for my 21yo daughter, and Enterprise decided to add additional restrictions not in the original contract. Unreliable; AVOID them and find a real rental car company.

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Name: B* L*
Date: 2019-12-29 02:55:03
Rating: 5
Comment: I never have a problem with either location Vacaville nor Fairfield. The customer service is excellent. Sometimes (alot) of the time they are busy but they do try to get you in & out as quickly as possible.

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Name: C**** G****
Date: 2019-11-05 00:06:29
Rating: 5
Comment: Great people to rentacar :)

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Name: E**** S
Date: 2019-10-18 03:25:59
Rating: 5
Comment: Extremely friendly and helpful staff. Great customer service, very accommodating to my time constraints. I would definitely use Enterprise again!!

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Name: D B*****
Date: 2019-10-15 06:27:07
Rating: 5
Comment: Very focused on each customers needs. Personable.

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Name: K** P***** (**********
Date: 2019-09-24 18:39:44
Rating: 5
Comment: Always a great experience.

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Name: B**** S****
Date: 2019-09-19 10:04:14
Rating: 1
Comment: Rude, and must have a MAJOR CREDIT CARD in order to rent! Even if u have 3 photo IDs, cash money.......doesnt matter! Do not recommend this company FOR ANYTHING

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Name: L*** T** C** L***
Date: 2019-08-31 17:42:34
Rating: 5
Comment: Friendly staff and reliable vehicles. I never rent from anyone else!

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Name: M*** P
Date: 2019-08-30 18:03:30
Rating: 5
Comment: Seems to me an classy operation. All computerized, no paperwork.

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Name: A**** A***
Date: 2019-08-19 23:58:00
Rating: 1
Comment: Terrible service every time I rented from this people different faces very high turnover very incompetent employees they dont know what they are doing. Their cars are dirty I will rent from Sacramento area never from this place again.

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Name: A** D******
Date: 2019-08-18 00:51:09
Rating: 1
Comment: There was confusion with our rental. Even though I had called a few days in advance to be sure we would be all set. The communication between the local business and the corporate office struggles a great deal. There can be issues with out of state guest traveling that need a car rental .Although the employees are pleasant it doesnt make the experience less frustrating. The mini van rented had A/C issues and did not properly cool the interior of the car. After driving it for a few days it was clear it needed maintenance. The power steering struggled and there were other noticeable maintenance issues. None that would make the car unsafe just unpleasant to drive. Between the unacceptable communication issues and the car not being in great shape I cannot recommend this rental location.

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Name: T*** C
Date: 2019-08-01 02:19:23
Rating: 3
Comment: I was in and out the door quickly, which was great but the customer service wasnt the best.

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Name: T**** M********
Date: 2019-07-19 18:47:25
Rating: 5
Comment: Friendly good consumer sevice

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Name: C****** B******
Date: 2019-07-17 16:04:19
Rating: 5
Comment: I drove to Lancaster CA...5 hour drive. The car was great! I had to put air in the tires, but enjoyed the ride. The staff was accommodating....they picked me up from my home and dropped me off after I returned the car.

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Name: B**** S******
Date: 2019-07-12 15:05:57
Rating: 1
Comment: Made an online reservation, said the truck was in stock, showed up in the morning, and no truck, in fact not a single vehicle available.

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Name: E** D****
Date: 2019-05-13 17:49:21
Rating: 5
Comment: Very helpful and friendly.

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Name: S**** E******
Date: 2019-04-28 15:38:22
Rating: 5
Comment: Fairfield branch good

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Name: J*** C***
Date: 2019-04-23 18:46:26
Rating: 5
Comment: Very friendly & thorough & fast

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Name: M****** X*
Date: 2019-04-10 18:18:42
Rating: 5
Comment: Great service.

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Name: B*****
Date: 2019-03-31 10:37:47
Rating: 5
Comment: This has been the greatest car rental experience ever. They really go out of their way to make sure everything is taken care of. Will be renting again soon

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Name: v******* h******
Date: 2019-03-23 19:34:20
Rating: 5
Comment: We have always gotten a great deal. Staff members have been very friendly and so helpful. In my major time of need (my mother had passed away in Texas last minute rental) they had my family and I covered. I will only rent from them. Thank you!

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Name: T**
Date: 2019-03-16 00:52:15
Rating: 4
Comment: Fast and easy

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Name: L****** C***********
Date: 2019-02-14 19:59:07
Rating: 5
Comment: Nice, friendly and very helpful

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Name: j**********
Date: 2019-01-03 03:18:09
Rating: 5
Comment: The workers were very friendly. The whole rental process was quick.

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Name: W****** B***
Date: 2018-12-30 17:02:41
Rating: 5
Comment: Customer support

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Name: T S
Date: 2018-12-12 03:02:16
Rating: 2
Comment: As a frequent customer of enterprise at several locations, I am very disappointed in my experience at this location.It seems like we are not given any options lately. We had an older vehicle so when it needed service our dealer would provide us with a rental.The agents who have picked me up are usually very professional and kind. The assistant manager is sour and rude. Anytime Ive requested a vehicle that can accommodate our needs she immediately tells me they are all rented out already. She never greets anyone or smiles. Ive seen her interact with others this way, so I know its not just me.One time I was only given the option of two very large trucks, another time a tiny sedan, and this last time a suburban! Anything else, like a small SUV or minivan and I am immediately told no by the assistant manager. This is where I wonder if Im treated this way because the auto dealer is paying, not me?All of the vehicles have looked like they had a very quick cleaning and several times Ive found items left in the vehicle from a previous user or things like finger nails, which tells me it wasnt really cleaned.The last two times I have been escorted through the office to the back to get my vehicle. Other customers receive actual customer service and the vehicle is driven around to the front for them.I was told the wrong amount of gas to return it with and then was charged well above what it would have taken.I dont think I will ever rent from this location for personal use. Ill drive out of my way to go to different one where my business matters and Im treated with dignity.

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Name: V******* L****
Date: 2018-11-18 18:46:35
Rating: 1
Comment: Lines were very long at pick up and car was filthy, like a soda gad exploded in it. Not what you expect for a luxury large SUV rental price. Stated the filthiness of the car to the rep doing the walk through, she stated that we wouldnt be dinged for it upon return. Of course we would not be dinged. That is quite obvious.

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Name: B*** B*****
Date: 2018-11-16 20:54:51
Rating: 5
Comment: Very good service personal my daughter and I enjoyed the check-in process.

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Name: B** C*******
Date: 2018-11-14 21:11:02
Rating: 5
Comment: Ok

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Name: V** G******
Date: 2018-11-12 22:36:44
Rating: 1
Comment: If I could give it a zero I would, made a reservation and they have all my info on system, but wouldnt rent it to me, made a complain to the corporate

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Name: A**** C******
Date: 2018-09-26 16:32:41
Rating: 5
Comment: Ask for Amber :)

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Name: R****** F****
Date: 2018-09-25 20:30:44
Rating: 5
Comment: Great place, rented a truck, quick and painless pick up and drop off. Very nice people.

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Name: Y***** P******
Date: 2018-09-06 04:50:37
Rating: 3
Comment: Amber that helped me is outstanding...but. I could not fit with size of car interior( I am tall and a really bad hip) so she got me in one that I can be comfortable driving....but.... the car was Very dirty... so being late she had it washed...sorry Enterprise, the windows are not fit to drive 7 hrs...I did not see how bad they were until sun hit them. They are not safe to drive so will be at the car wash when they open in am..I intended to take off early but tgat isnt going to happen. I doubt if detailer will be there when you open at 7:30 sooo . Really disappointed in this transaction, have used this company a number of times. We tried to wash windows our self but could not get them usable.

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Name: J***** M*****
Date: 2018-09-01 19:21:26
Rating: 3
Comment: Had several rentals from here. They gave me a dirty car once. Also gave me a nice upgrade when they didn’t have to. Usually busy.

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Name: K****** N*****
Date: 2018-08-17 19:26:48
Rating: 4
Comment: Service was great but my reservation that I made for 11:00am was not available until 12:00pm.

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Name: A***** L****
Date: 2018-08-14 04:56:25
Rating: 3
Comment: Good service

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Name: R****** S****
Date: 2018-06-15 05:09:34
Rating: 4
Comment: My first time going to this Enterprise and Shayla Weary, the assistant manager, definitely made it a good experience. She has great customer service and made the whole process easy. I would say my only criticism is that it did take a while for them to get my car ready, but it wasnt an exorbitant amount of time. She explained everything to me thoroughly and was very helpful.

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Name: B** J******
Date: 2018-06-12 02:33:32
Rating: 5
Comment: Fast good service.

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Name: M*** A*******
Date: 2018-05-17 19:41:44
Rating: 5
Comment: Enterprise Rent-A-Car in Vacaville (Damion) is the BEST. I always recommend them and will continue as we were involved (other parties fault) in a car accident and needed to rent a car although our insurance did NOT have car rental or the other person did not have car rental, enterprise rented the car to us at Farmers insurances rates. Ended up needing the car for 8 days and was elated at the price. THANK U ENTERPRISE U GO ABOVE AND BEYOND.SINCERELY MARY ANDERSON

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Name: G*** F*****
Date: 2018-05-12 02:09:49
Rating: 5
Comment: My first time I ever rented a car. Enterprise did all they advertise! I will be back!

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Name: W**** W********
Date: 2018-03-14 12:06:28
Rating: 5
Comment: This was a perfect car rental experience. I reserved on-line and was warmly greeted by an agent when I went to pick up the car. The car was clean and in excellent condition. When I returned the vehicle I was greeted by the same smiling agent who once again made me feel like a valued customer. Props to the Vacaville Enterprise team!

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Name: A*** P******
Date: 2018-02-27 01:56:36
Rating: 5
Comment: One of the best rental car company and this is one of the best Enterprise branch. People are very nice and friendly.

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Name: R**** N*****
Date: 2018-02-04 01:30:13
Rating: 4
Comment: Good service, I was picked up. Convenient.

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Name: E**** Z****
Date: 2018-02-01 09:49:35
Rating: 1
Comment: My Insurance company Reservation the car for me in this place.The stuff dear, has really bad, attitude.Even talk to me :can you dont change your mind like a woman？I just want get the suv not a sedan.I dont speak english very well, so I didnt Fight with him that day. I got car, has some very bad smell on it.And also, someone Vomit, inside it. The second day, I came back Because I want to change a new one, without any bad smell.Its a little have any car available.So I just return it.And they didnt give me the receip.Because my reservation Still have one more day.

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Name: B** E****
Date: 2018-01-22 06:57:51
Rating: 4
Comment: Nice people, good service. Always understaffed, though, so schedule a reservation at a time that your least likely to be in a hurry.

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Name: J******
Date: 2018-01-12 16:16:12
Rating: 3
Comment: Staff was great. They get 5 stars. The truck I got was still very dirty when I got it. It made it uncomfortable to be in. The smell and it was dirty on the inside and outside.

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Name: C***** C*****
Date: 2017-12-07 19:34:37
Rating: 5
Comment: We rented a car from the Vacaville location and the staff was very professional and provided excellent customer service! Our rental car was perfect for our weekend getaway. Great product great price!

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Name: A**** K B*****
Date: 2017-11-18 12:26:23
Rating: 5
Comment: The Enterprise office staff at the Orange Drive location went out of their way to make sure that I got the car I was looking for. My rental was for three weeks. I really appreciate their effort. Specially the lady who went to check the car I originally booked, sound something not right and gave me an upgrade without charge. She really surprised me. She is someone who will go a long way in the corporate world with her dedication. These are amazing people at the Orange Drive location!!

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Name: K****** F
Date: 2017-11-14 13:06:53
Rating: 5
Comment: The person who helped me is always very pleasant, engaging and ALWAYS helpful!

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Name: J**
Date: 2017-10-03 14:29:34
Rating: 5
Comment: Picked up on time and dropped off right after I checked the car in. Young ladies that picked me up and dropped me off were very professional and friendly. Was super busy Saturday when dropping car off, so had to wait in line for around 15 minutes. Over great, we be getting my next car there for sure.

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Name: L**** M******
Date: 2017-09-27 22:29:14
Rating: 5
Comment: Very easy process. Booked online and both picking up and dropping off the vehicle, was a smooth process. Great experience.

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Name: D**** L****
Date: 2017-07-28 15:55:58
Rating: 4
Comment: Easy in and out good service even when computer system was acting up.

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Name: G S
Date: 2017-07-21 15:55:27
Rating: 4
Comment: Friendly service.

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Name: R**** B****
Date: 2017-07-18 12:57:41
Rating: 3
Comment: The staff at the counter were friendly and courteous. The car had not been cleaned; cobwebs on the license plate and the inside windows were hard to see out of in the sun glare.

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Name: P** K******
Date: 2017-07-07 19:55:01
Rating: 2
Comment: Jerky brakes

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Name: K**** T*******
Date: 2017-07-07 14:03:29
Rating: 3
Comment: Service was great. The car was dirty. Dog hair stuck to the seat. Oil change light was on.

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Name: K** B****
Date: 2017-06-06 22:01:54
Rating: 4
Comment: In and out pretty quick. Gave me a complimentary upgrade because I have rented from them before.

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Name: D******** E*******
Date: 2017-05-05 15:51:21
Rating: 5
Comment: There awesome!!! Love the people who work there on Saturdays!!!

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Name: A**** M******
Date: 2017-02-09 12:55:31
Rating: 2
Comment: Like always it was very easy to rent a car. When I picked up the car it looks like it hasnt been cleaned seats was stained really bad and I had it really bad odor in the car .

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Name: G***** P********
Date: 2017-01-18 16:51:19
Rating: 5
Comment: Awesome service! Rental car was great! Smooth and no hassle .

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Name: C**** W***
Date: 2016-11-30 16:22:37
Rating: 5
Comment: The folks at the Enterprise store in Vacaville were very prompt, friendly and efficient, on both pick up and drop off of the rental car.

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Name: K**** B****
Date: 2016-08-10 07:39:22
Rating: 5
Comment: The ladies that work at this location where GREAT. We needed a ride back to Travis AFB and instead of dropping us at the North Gate she took us all the way in to Lodging. The only improvement I can suggest is that they make sure the gas is topped off the gas before they let a car go out. It hard. It is hard on a customer to hit 7/8 or 5/8 mark. It is easier to just fill the car up to full. Car rentals can get extra gas when a customer overfills the gas mark.

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Name: 3** S********
Date: 2016-08-01 22:35:12
Rating: 5
Comment: Staff is pretty efficient. Renting cars in the off season is super affordable

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Name: R** L
Date: 2016-07-31 04:22:52
Rating: 5
Comment: Not only were the girls at the counter nice, but they were fun too. Tried Hertz but they were not even friendly or accommodating. Enterprise flexed just enough to make it work for me! Thanks! AA++

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Name: A***** P****
Date: 2016-06-29 14:59:14
Rating: 5
Comment: The service from this facility was super. The staff are very professional and response to ones needs quickly. Keep up the great work.

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Name: A***** C*******
Date: 2016-06-15 22:00:33
Rating: 2
Comment: I rented a car for one week. The first day of driving a VW Jetta it overheated and had to return the next day. They then gave me a Nissan Sentara. A few days later this car would not shift and I was two hours from home and it was 1:00 am. Called road side assistance and was told I had to pay for a hotel room for the night and a local office would pick me up in the morning. My car experience was terrible. My local enterprise store was apologetic but they did not offer any kind of compensations for all the trouble.

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Name: P*** C****
Date: 2016-05-24 00:58:10
Rating: 5
Comment: Friendly, efficient and helpful. Manager Lacey leads an awesome team.

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Name: T****** B****
Date: 2016-04-01 08:08:47
Rating: 5
Comment: Mom didnt have a credit card and the guys and gal there, ensured she had the required documents to use debit card. The orange ofdice, even called the night before as a friendly reminder. Ive rented with them twice and have no issues. What was funny was mom who is older said, they will even pick you up. I said yes mom. I will be doing business with them again soon.

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Name: T** K*** F*****
Date: 2016-03-29 17:15:23
Rating: 3
Comment: The staff were all friendly, professional and had the car ready and cleaned.My only critique is enterprise needs to lower the down payment. Also they need to remodel the office as you have your staffworking in a box pretty much. Its looks unprofessional.Also I know that smoking is not allowed in the vehicles but the cars always smell like smoke. I do not smoke and have kids and wish they really got on people for smoking in the rentals.

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Name: D******** S*****
Date: 2014-03-31 15:54:31
Rating: 5
Comment: I was treated with nothing but respect, I cannot beleive they were that fast!! I was in and out in 5 minutes tops! They didnt push anything on me that I chose not to get, like all the other rental car places that I have dealt with. I will definatley be going to this place from now on.... good place for sure