Enterprise Rent-A-Car

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Name: T**** B****
Date: 2024-06-02 21:30:15
Rating: 5
Comment: Rented a few weeks ago. It was a Toyota Kicks. I loved it. I want to buy one now. They came to the shop where my car was and took me to office to pick-up car.

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Name: C******** F
Date: 2024-05-25 17:09:00
Rating: 5
Comment: A great Enterprise location!! Everyone was super nice and helpful and caring.

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Name: L*** F******
Date: 2024-05-24 00:14:41
Rating: 1
Comment: The worst rental car experience I have ever had. I have a reservation & payment and they have had me waiting for 45 min to check out my car. Go to Redlands, this place is a disaster

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Name: V*** G** E***
Date: 2024-05-08 18:05:03
Rating: 5
Comment: Yoselin, is Awesome! Yoselin, was able to accommodate into a vehicle that fit my new and wants to be able to have the most wonderful driving experience! Service was amazing and I plan on returning again!!!

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Name: G****** D**** (****
Date: 2024-05-07 21:59:13
Rating: 5
Comment: Very reliable. They are prompt and fast to provide service in a budget friendly way. I highly recommend them.

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Name: L*** J******
Date: 2024-05-02 17:15:47
Rating: 5
Comment: Dwight at the San Bernardino Enterprise office is a freakin ROCK STAR! Even though they were having computer issues and I had to bring back the rental they initially gave me, Dwight made it RIGHT. He was a pleasure to work with and I would definitely want him to be my customer service rep the next time I need to rent a car.I will say, this location does seem to have a lot of technical/computer issues that should be resolved ASAP by Enterprise so that their staff can do their job properly. Any issues we had were due to the computer system, NOT the staff.

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Name: M*** A******
Date: 2024-05-01 01:49:33
Rating: 1
Comment: The car rental place on E street took a LONG time to get us In a vehicle.The front desk Didnt eveb say well be right with you its gonna be this long or anything were not very attentive👎Just left us sitting thereNo complimentary water or coffee snacksWere offeredWhen I have gone to otherCAR RENTALSThey are more attentive & hospitable to their customers

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Name: J****** G*****
Date: 2024-04-28 18:49:30
Rating: 1
Comment: This location is full of inconsiderate, dishonest thieves lacking common courtesy and honorable work ethic. Stay away from here!

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Name: J****** R********
Date: 2024-04-23 20:53:47
Rating: 5
Comment: Friendly staff great customer service above and beyond for my first time being there, helped me out when I needed a rental car thank you!

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Name: R****** S***
Date: 2024-04-15 13:43:09
Rating: 1
Comment: One of the worst experiences of my life. I will never rent a car there. They are very rude and racist.

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Name: S***** �*******
Date: 2024-04-14 11:17:37
Rating: 5
Comment: Dwight from San Bernardino Enterprise, who served as my representative, exemplified professionalism throughout the rental process. His caring attitude and informative approach ensured a smooth transaction. His efficiency in handling the paperwork made the experience seamless. Overall, Dwights dedication to providing exceptional service made renting a car an stress-free and pleasant experience. However, this branch looks unorganized, and I would not recommend doing business with this location. It would be nice if headquarter would coming to supervisor how the day-to-day interaction is handle by some of the other employees. If it was not the above employee, I would have given this location 1 star.

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Name: D***** K****
Date: 2024-04-13 17:17:28
Rating: 5
Comment: Even though they are busy, I feel they do their best, yes sometimes you have to wait, but thats part of life. Ive always gotten a good vehicle, and when Ive had questions or doubts theyve fixed it..gotten a different car.

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Name: S***** K****
Date: 2024-04-11 16:26:28
Rating: 5
Comment: Very nice employee help full kindly work thanks

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Name: R***** B****
Date: 2024-04-09 21:54:31
Rating: 5
Comment: Everything was easy. The people were friendly and the car was fine. A bit dirty inside and out but thats just cosmetic. I am an Enterprise customer and glad to be one.Revised 3/9/2024I just returned a Toyota Corolla Cross after a week and it couldnt have been better. 34 miles to the gallon, in and out, the price was right and the service was exceptional. Mina and Jackie are just the best help available anywhere.Im so glad I chose Enterprise!

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Name: V***** Z*****
Date: 2024-03-24 02:40:36
Rating: 1
Comment: Drove 1 hour to pick up a rental, they said I was a few people away, so I waited an hour, nothing, someone drove up, they gave them their rental quickly, I went inside, one person was at the counter helping one person, manager and another employee sitting down on their phones, made eye contact, and continued to type on their phones. Honestly, I couldn’t believe: I left: 30 minutes later, they call leave a message, where did you go? I wouldn’t rent a car from here, if it was the last day on earth.

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Name: S***** P*****
Date: 2024-03-22 20:26:11
Rating: 5
Comment: My husband and I have always used enterprise. And today I was reminded why. The service at the enterprise rent. A car is always been excellent, no. Matter what location Ive ever used. They go above and beyond at the East street in San. Bernardino office to help you have a safe. Happy rental. Yoselin top-notch excellent And enterprise rent a car has a great asset with her as an employee. Thank you to everybody there and to you Yoselin, You all make that place shine like a diamond.

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Name: L****** O****
Date: 2024-03-21 17:09:41
Rating: 5
Comment: Great staff service; smiles and positive support.

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Name: A******
Date: 2024-03-19 02:11:45
Rating: 1
Comment: Zero stars if possible.This location does not offer services to customers without round-trip flight information as stated by the young female manager. While she makes these claims on behalf of the company, it is not stated ANYWHERE in emails or on their website (as confimed by external customer service reps).It also seems the manager is comfortable harassing and threatening customers and fellow customer service reps while being uninterested to resolve issues created by themselves. It is quite unfortunate she is not knowledgeable for someone who is condescending.Would NOT recommend to others to use this location unless you are interested in horrible customer service or ghetto rhetoric and ghetto behavior.Even on Yelp they have very poor ratings.Save yourself time and money, and find services at a different location.

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Name: P****** B**
Date: 2024-03-15 16:22:41
Rating: 1
Comment: I will give this location a one-star rating based on the staffs handling and response. Initially, it felt like they were implying a favor by presenting limited options and adopting a take it or leave it attitude. If they are low on inventory, customers shouldnt have to endure such treatment from the employees. If the staff cannot handle customer pressure, it is essential for the management to provide better training. Additionally, I forgot my Fast Track transponder, and upon returning for it, I was informed that it was not found. It is disheartening for organizations to have employees who behave in this manner.

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Name: K*** I**********
Date: 2024-03-14 23:28:45
Rating: 1
Comment: I am a Gold Tier Enterprise rental car member.I was discriminated against whilst attempting to rent a vehicle from here. When querying the manner to which I was being dealt, the manager (who refused to supply his details) then made me feel very uncomfortable and threatened by stating that he has a my personal details including drivers license and address.

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Name: B**** H**
Date: 2024-03-12 06:12:40
Rating: 5
Comment: Thank you Soo much for your service I love renting at my location everyone its really nice and helpful

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Name: S***** W****
Date: 2024-03-10 06:01:43
Rating: 5
Comment: The staff were very polite and helpful. Returning the car was a breeze thanks to staff member, Mina Salib. He made the return process quick and he was very helpful. I will definitely rent from this location in the future.

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Name: S***** B*******
Date: 2024-03-08 20:21:48
Rating: 5
Comment: Customer service was great and professional 👍🏾

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Name: A********* N*****
Date: 2024-03-05 23:27:30
Rating: 5
Comment: Wonderful and fast customer service my needs are always met at this location. As well of the amazing service I received from Yoselin she help me take care everything I needed I am grateful of her service

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Name: J****** G*****
Date: 2024-02-07 15:25:02
Rating: 5
Comment: Thank you to Mina he was very helpful in getting my contracted ended and answering some questions I had!

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Name: J***** H********
Date: 2024-02-06 01:40:04
Rating: 5
Comment: Jackie Hernandez was the best! Her customer service & professional was exceptional!I highly recommend this branch, their team is awesome! I had my car fixed around the corner, very close to a lot of shops.

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Name: P****** K*****
Date: 2024-01-29 19:31:13
Rating: 5
Comment: Very helpful! Mina, thank you for working with me on my return and COMPLETE understanding that it was easier for me to return here in San Bernardino instead of Fontana. Very professional and easy to talk to. Cheers!

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Name: T***** C*******
Date: 2024-01-28 05:01:04
Rating: 5
Comment: This morning my mother-in-law and I had to get a rental because our other car had to go into the shop because it was running rough and so well we went this morning to add Enterprise. The staff was awesome and very accommodating And compassionate I want to give a shout out to Yaz, because she was so calm in the storm and very caring. She gave us a discount so that we Could be within our budget and she was very understanding and Caring and she’s done this before with us Well, we had a rent another car. Every time I come to this location for Enterprise it’s a good experience and they really go the extra mile to make you Addy as you get it done! Thank you Yaz And the Team at enterprise San Bernardino!!!

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Name: T******
Date: 2024-01-24 21:54:24
Rating: 5
Comment: If it wasnt for Dominique and Mina, I would not go to Enterprise, let alone that specific location. I was greeted with open arms, they are always nice, polite, and friendly, and they accommodated all of my needs and requests in a short amount of time. Dominique made sure I was in a car that best suited my needs, and Mina made sure that upon returning my rental, everything was taken care of. Whenever I want to rent a car, I will always make sure to talk to those two people. They made the experience wonderful!

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Name: S******** W
Date: 2024-01-24 16:59:08
Rating: 5
Comment: I cant say enough good things about this location and the staff working there. Every single person Ive had interactions with was great! I rent from here very frequently and Jackie is usually the one to check me in or out and she is just amazing at her job! They all go above and beyond to take care of their customers and its really refreshing. Also, the courtesy shuttle (up to 5 miles) driver is so nice and I wanted to make sure he got recognized for his great customer service too! All around, the best enterprise location Ive been to.

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Name: F**** C*****
Date: 2024-01-23 02:45:01
Rating: 1
Comment: Worst experience ever! I go get my rental this afternoon after taking my car to the shop. I was told over the phone that the deposit will $50, I get there and they tell me deposit is $100! They said it used to be $50 but now it’s $100. I say ok that’s fine they get my initials and I’m ready to pay. It was pouring outside and the lady runs my card on her tablet and says it was declined. I’m confused because there’s funds in my account. I ask if they can run it again and they tell me they cannot, I have to wait 24 hours to run my card again. I call my bank and there is no declined transaction on file. I have work to get to tomorrow and my kids need to go to school what am I suppose to do? I try to talk to the manager and she says there’s nothing they can do.. how is it my fault that the girl ran my card in the rain ? That’s probably why my card wasn’t read right and it was declined. I then asked the manager why they charged me $100 when they had said it was $50? And she said sometimes we honor it and I asked why didn’t she honor mine? She says that after the fact my card was denied. So I called my insurance and they got me a reservation at Hertz and was in and out within 45 min. Never dealing with enterprise again!!!

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Name: P****** J*
Date: 2024-01-15 13:37:07
Rating: 5
Comment: Mina Salib, Assistant Branch Manager is a welcoming face and makes sure I am properly taken care of and in a timely manner. His positive attitude and attentiveness to your needs, awesome. Thank you to Mina Salib, I will continue with Enterprise, Im booked and hooked.

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Name: C***** R*****
Date: 2024-01-10 01:20:03
Rating: 5
Comment: After an accident had to get a rental this was my first time renting from this location I’m glad they send me here the Yoselin greet me as soon as I walk in even though they were busy she stay in contact letting me know my car was going to be ready soon the whole process was easy and I got a car that fit my needs definitely recommend this location

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Name: C** E*******
Date: 2024-01-08 20:59:39
Rating: 2
Comment: This place just couldnt get it right. Took over an hour to get out of this place after my scheduled pickup time then had to bring vehicle back due to immediate low tire pressure warning.

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Name: K** L***
Date: 2024-01-05 17:18:03
Rating: 5
Comment: The staff at Enterprise @ East St., San Bernardino location are amazing..I love working with Mina. He’s has a great personality gives great customer service, and always professional.. He gets me in my rental quickly and easily and my returns are breeze.. I recommend this location to anyone!!

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Name: K****** C**
Date: 2024-01-01 22:38:51
Rating: 5
Comment: The San Bernardino Enterprise Rental Car at E St has been giving me a stress free car Rental experience for over 5yrs now. Mina has been real helpful and very patient with me. I recommend thsi company with ⭐️⭐️⭐️⭐️⭐️

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Name: M**** N****
Date: 2023-12-29 23:39:59
Rating: 5
Comment: Yoselin and Jackie are the best!! Super friendly, great customer service! They go out of their way to make sure the customer is happy!! Will always make a point to do my rentals through Jackie and Yoselin at SB Enterprises!!

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Name: C** V******
Date: 2023-12-29 13:22:53
Rating: 5
Comment: Customer service is excellent! Mina is very helpful and will try his best to help you in every way. The staff is welcoming and I enjoy their smiles. Thanks a bunch

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Name: M** T*
Date: 2023-12-26 19:18:39
Rating: 2
Comment: Came in about 8-10 minutes before my pickup time and I was not out until 47 minutes later. This can be a busy place and they only had 1 person in the front so the line was 3-7 lining up to be checked in/out and 3-6 people waiting to finally get their car (after checking in). This was the whole time while I was there. At least the people working there were very courteous and apologetic without an attitude seen in many other rental places.Their car selection however sucked. Since I was there for a while I had plenty of time to somewhat look around. The cars in the lot all looked like they have seen better days. They were older, well used, with plenty of scratches. My car was not super clean and smelled with strong fragrance to cover up the cigarette smell. They gave me two options for what class I reserved. 1 had 35k and the other had 63k but both looked like they had at least 120k on them.I hate to say it but the place looks like ghetto while located in a ghetto place and the cars were ghetto. But at least all the people working there seem to be nice and courteous

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Name: I***** r******
Date: 2023-12-26 00:09:03
Rating: 5
Comment: Thank you toAngela, Jackie, Rima, and DomFor making renting a car from enterprise a great experience while my car was getting fixed. They made sure I was satisfied with my rental and answered every question I had.Thank you looking forwarding to coming back and receiving the same treatment.

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Name: G**** G******
Date: 2023-12-25 22:13:27
Rating: 5
Comment: Staff is always attentive and working fast as possible to help several customers for check in. Mina is cool and courteous for an easy drop off return transaction.

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Name: O*** Q******
Date: 2023-12-25 17:34:14
Rating: 4
Comment: Customer service was great! The vehicle could of been washed before handing us the keys

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Name: P**** L**** A*******
Date: 2023-12-20 02:59:49
Rating: 5
Comment: I rented a vehicle from Moreno Valley location and the wipers were not working so I call here. The manager whose name a little difficult to remember was amazing she explained that system was down but to come right over and they would take care of me. Dominique was amazingly patient, professional, kind, and friendly. Thank you all for making my trip easier!!

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Name: K****** O*****
Date: 2023-12-15 01:37:21
Rating: 5
Comment: They were very accommodating and helpful. Miri came out and helped me get the car returned quickly and efficiently.

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Name: g******** s****
Date: 2023-12-07 23:05:07
Rating: 1
Comment: Worst place to rent a car staff is rude specially manager and ask to bring more and more piece of ID just stupid stuff doesn’t make any sense to me.

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Name: j**********
Date: 2023-12-07 12:54:30
Rating: 5
Comment: Long trip, car was awesome with great mileage. Staff were awesome, I was not feeling good but they made it fast and easy returning.

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Name: T*** W*****
Date: 2023-12-06 12:50:19
Rating: 5
Comment: I enjoy every one I forgot the gut name who help me with my return I think his name was Mina he was very sweet thanks see u soon

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Name: R****** A******
Date: 2023-11-30 22:29:34
Rating: 5
Comment: Great staff, great service. 👍 I am always treated great and they always remember me. ❤️Update: I am so glad that Jacqueline Hernandez works there! She always remembers me and saved me on this visit. I left the keys to our company building in the beautiful BMW she gave me when I returned it. I didnt realize until the next day so I messaged and Rima Panchal told they had them. Jacqueline went to the back and returned, handed me my keys! I am so grateful to her and the team there for this! These keys are almost unreplaceable. Thanks again for you help! 100% recommend them!

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Name: c**** w*****
Date: 2023-11-28 03:50:26
Rating: 5
Comment: We had a great experience with the people at the San Bernardino enterprise on E street. The car we got was great. The return went smoothly as well. Will definitely come back soon.

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Name: K*** E********
Date: 2023-11-22 15:12:21
Rating: 5
Comment: Her name was nira, or Rissa, she was very helpful and catering!! Made my experience better for sure!!

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Name: R**** C*****
Date: 2023-11-08 18:08:43
Rating: 5
Comment: Mena did a great job. Customer service at date of pick up and drop off was great

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Name: J**** A*****
Date: 2023-11-06 15:08:33
Rating: 5
Comment: Great company pick me up from caliber collision very simple and easy process. would definitely recommend.

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Name: J** D******
Date: 2023-11-06 12:18:25
Rating: 5
Comment: I rented a car from Enterprise due to having my truck being repaired. Customer service was top notch. Only issue was once I got the car home it wouldnt start so I jumped it and for the remainder of my rental time no other issue. Once I returned my rental I spoke with Jacqueline Hernandez about it and she gave me an upgrade for my next rental. Her effort and service went above my expectations 👏🏿

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Name: r***** p****
Date: 2023-11-03 19:57:32
Rating: 1
Comment: Bad coordination between phone service and actual site. Was not told of credit card even though policy, the did not communicate and took an uner to site to pick up car. Then was told of policy. Said they could not use business card and had to take uber back to hotel. Not a good experience.

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Name: S********* 8*
Date: 2023-11-03 17:45:37
Rating: 5
Comment: The car was clean and it ran real smooth no problems they made the check in and check out process easy for me. Shout out to Jackie for being so wonderful and helping me with everything!

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Name: J*** W******
Date: 2023-11-01 17:00:14
Rating: 5
Comment: Friendly and prompt customer service. The only thing that gave me pause... I called ahead a reserved a rental. When I got there, the gal told me I had no reservation and had no idea who Brandon is, the guy I made the reservation with. Oddly, I got home and checked my emails. There it was! A confirmation of my resrvation. Weird.

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Name: A***** M
Date: 2023-10-26 16:30:30
Rating: 5
Comment: Enterprise was very good to me they were very professional and served me in a timely manner. I would recommend them to anyone for car rental services. Shout out to Rema for closing out my rental and giving me call and asking how my experience was! It was awesome and I will continue doing business with Enterprise. You guys all rock! Thank you for everything.

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Name: A** S****
Date: 2023-10-25 20:08:14
Rating: 5
Comment: The employees were extremely helpful, kind, professional and considerate! I have never rented a vehicle that had such extreme stains on the cloth seats. The young lady who checked me in for the return was determined to make things right for me. I appreciate that!

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Name: S*****
Date: 2023-10-16 23:09:53
Rating: 1
Comment: Was told I’d get a rental within 30 minutes, sat for over 2 and a half hours. Took another 2 hours to return the rental. Car had mechanical problems, transmission made noises.

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Name: R**** V*************
Date: 2023-10-15 15:45:18
Rating: 5
Comment: I had a pleasant experience all of the way around when renting a compact car recently. The desk attendants were friendly and professional. Mina Salib, assistant rental manager, accepted the return with enthusiasm and thoughtfulness.

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Name: A**** H*****
Date: 2023-10-06 00:01:34
Rating: 1
Comment: Selection of cars suck any of the watch them. I marked every spot where I seen damage when I picked up my rental. And theyre trying to charge me for a Dent. That was already there. Make sure you take pictures of a vehicle while youre in there a lot. Dont wanna allow them to get away with this.

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Name: K****** M*******
Date: 2023-10-04 15:16:36
Rating: 5
Comment: Everything was perfectFrom day of pickup till day of return. Staff was real helpfulJackie helped on return. Very helpful

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Name: J***** H*****
Date: 2023-10-02 13:15:07
Rating: 5
Comment: Everyone was so professional I was about to pick up my vehicle early!!! I was literally in and out. I love this letter action and will be working with them again in the future.

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Name: P***** M**
Date: 2023-09-12 16:10:56
Rating: 1
Comment: If you want to have a reservation or rent a car from this enterprise, please think again. The service is super slow. I have book my reservations on 8am and I had been wait for an hour and still not get a car yet.

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Name: A**** h*****
Date: 2023-09-10 17:48:29
Rating: 1
Comment: Theyre supposed to give me a car same size of value, but instead, they give me a gas-guzzling truck that gets 9 miles per hour. They told me to return the truck, but how when theyre closed. And they didnt tell me theyre ours. Hours of operation. I do not recommend this place. Bring me a vehicle now. Theyre telling me out to bring this one back to them and theyre closed. Like I stated, I do not recommend.

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Name: D* W**** M******
Date: 2023-09-03 07:37:28
Rating: 5
Comment: Excellent customer service skills by Assistant Branch Manager, M. Salib!

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Name: a******* m********
Date: 2023-09-02 19:27:52
Rating: 1
Comment: I had a confirmed online reservation with confirmation number. When I arrived at pickup; to my surprise; they said we have no cars availableBe aware when you plan with this office.

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Name: A
Date: 2023-08-31 04:59:13
Rating: 1
Comment: They never answer the phone, would get automatically put on hold and the call would hung up after a certain time. They could at least acknowledge that am on hold and give me an eta on how long they’ll be or the best time to call.

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Name: V******* A******
Date: 2023-08-30 17:30:41
Rating: 1
Comment: Just got called by Ms. Grassy that I cannot rent anymore because I dont have a credit card or utility bill in my name...which I have been renting with a debit card & no utility bill since last year....heck I just returned a rental on Monday....not sure whats going on & to be told that its always been that way...then why have I been able to rent up to now...

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Name: R****** M
Date: 2023-08-30 15:53:50
Rating: 5
Comment: I had a wonderful experience. I was able to rent a car at the last minute without any problems. They had a couple cars I could choose from which was very nice. Since I was going to be driving a lot, so I wanted a gas efficient car. The people were wonderful!! Thank you :) I will definitely rent from you guys again!

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Name: S**** L**
Date: 2023-08-25 00:09:21
Rating: 5
Comment: Great experience at the local Enterprise branch. One improvement for the app would be a waitlist or blocking a reservation if a car is not available. The branch worked their magic to get us a car so it all worked out in the end. Very friendly staff.

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Name: R***** W*******
Date: 2023-08-16 15:31:19
Rating: 1
Comment: This location never fails at being slow. Come prepared to wait over an hour to get a rental. Most cases Ive waited over and hour and half, and thats if they have a vehicles available. I highly recommend AVIS in Redlands, make a reservation before hand and your guaranteed a vehicle. Takes less than 5 minutes. The Redlands Enterprise also has bad service times and customer service.

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Name: J***** P****
Date: 2023-08-14 17:10:18
Rating: 1
Comment: Im currently using this facility to rent a car from my insurance. I should have followed my gut and gone somewhere else. They gave me a dirty and damaged vehicle, Im debating if I should return the vehicle already as I just picked up today. I dont feel comfortable driving this around and when returning Im worried that they will try to pin this on me, while I have video and photos I still dont want to deal with the drama of it. A lady who was renting today also made a scene because I guess they were trying to give her a dirty and messy vehicle I thought maybe she was tripping but I thought it was suspicious when they gave me the car wet and wanted me to check for scratches so they can make it. It was hard to see but when I got home and I dried the car myself I saw what I felt like they were trying to hide. I took pictures and videos immediately because this was how I received the car and I did not want to be force to pay for something I did not do. I highly recommend going to rent else where. I understand these rentals will not be in perfect condition however when it comes to documentation and being upfront about what damage is on the vehicle I highly believe they failed and it makes me believe that this is how they scam people if their not being honest about damage vehicles and noting that.

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Name: D****** B*********
Date: 2023-08-14 15:54:23
Rating: 1
Comment: Customer Service by the branch manager Gracie was beyond rude. On 8/4 I had a reservation for a van to attend an out of state funeral service. I showed up on my scheduled time to pick it up and she said we don’t have any you call other branches. I asked if she can help to look some up she said no we can’t and she was just rude bout it with a bad attitude. 2hrs later after I’m still waiting in hopes that they can help me find a car. Mina steps in and finds a van for us. I checked the car throughly after work and noticed it had no Jack and no emergency tire kit in which the car comes with. I went all the back to the branch to let Graci know and she’s like well we don’t have anything and nothing we can do about it. I’m like how do you rent a car with no emergency kit. She’s like I told you I don’t know what you’re gonna do. On our way up to Texas we kept getting a slow leak In the tire. We get there after continuous stopping to put air. We call on Sunday to notify enterprise and they swapped us into a van in which is making a horrible noise sounds like axel is going to break. Do better enterprise. I will be contacting higher ups .

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Name: K****** T*******
Date: 2023-08-03 02:00:43
Rating: 3
Comment: Renting here sometimes seems like a hassle. Waiting to pick up a car on a Friday afternoon is the worst. And drop off isnt any easier.Although, I will say that the staff who work here always have pleasant and easygoing attitudes and are usually helpful, its just the cars that suck.

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Name: R****** P***
Date: 2023-07-26 18:40:41
Rating: 5
Comment: My experience started by being a little confusing and frustrating to be honest. (When I finally got to enterprise ) due to mis communications. I was taken care of properly by the kind and attentive staff @enterprise San Bernadino My family and I rode comfortably all weekend. Thank You Graci. You and your team were very attentive which in turn made a bad start to the weekend a great weekend. We will definitely be back soon.Thank you again Graci.

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Name: D** H******
Date: 2023-07-21 23:27:32
Rating: 4
Comment: It was a busy day. Appointment was for noon. They picked me up, nice, and brought me back home when I turned in the car. Waited 3 hrs for a car. The rental car was nice, and when I turned in the car they gave me a price break, do to the delay in getting me a car. Very nice people and they keep in up to date with the delay. I would use Enterprise again.

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Name: F*********
Date: 2023-06-21 17:02:28
Rating: 5
Comment: They were very helpful and patient. They also corrected the price right away when they realized I had accidentally paid too much. Appreciate the honesty!

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Name: j**** t****
Date: 2023-06-19 16:25:22
Rating: 1
Comment: Horrible from beginning to end. Was treated terrible and then lied to in multiple ways. Left 4 messages reaching out to try and solve this matter with no response. So not only do they disrespect people they then sweep it under the rug and pretend it never happened. I will never rent another vehicle from them ever again!!!!!!!

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Name: B*********
Date: 2023-06-15 18:38:21
Rating: 5
Comment: First car offered wasnt to my liking so Milo (Enterprise representative) found a much better suitable replacement. The place is busy. But service is quick and efficient.

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Name: S******* W*******
Date: 2023-06-02 18:31:53
Rating: 5
Comment: Enterprise was great in my issues with my car braking down, the reps had everything covered, the transition was smooth from beginning to end.

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Name: E******* H****** E***
Date: 2023-04-19 12:34:51
Rating: 5
Comment: Pleasant Staff, Superb Customer Service, Fast Service. I didnt have to wait long during pick-up and drop-off. The Staff really cared and was treated with kindness. I love going to that location no matter where I am in Southern CAMany Thanks to Michael at the San Bernadino locationCBarnett

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Name: M***** Z*****
Date: 2023-04-18 15:52:16
Rating: 5
Comment: All was good until we had an oil leak in the vehicle we rented. However, Rockie, at the San Bernardino Enterprise office was very helpful in getting the issue resolved. We got the vehicle towed and resolved the financial part too! Rockie was friendly and courteous in helping us out. Thank you.

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Name: T**** G******
Date: 2023-04-06 15:37:34
Rating: 5
Comment: Top service! I am so grateful for Colin Burns at the West Chestnut Street site! Me and my family needed get to NC.for my nieces funeral and Colin made sure we got there! I will always be grateful Colin and will never forget him!!!

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Name: S**** B**
Date: 2023-04-05 01:38:58
Rating: 1
Comment: Super bad costumer service!!!! I did the reservation online and when I came to the place they kept me for 45min to tell me “sorry no cars available “ all of the workers was super rude and unprofessional!!! Don’t recommend this place to nobody!!!

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Name: E***** P******
Date: 2023-04-01 04:06:24
Rating: 5
Comment: Yoselin Alcaras was very helpful and pleasant to work with. The service was excellent and even though I was a little stressed about the accident and dealing with the insurance company, she was really patient and compassionate. Thank you so much Yoseline

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Name: B**** W***
Date: 2023-03-28 00:08:18
Rating: 1
Comment: I had been doing business with this location for years. This is first time I was really upset with their services, especially the branch manager. Long story short. I made a reservation at 4 pm. Due to the traffice, I was late for about 20 mins. They kept telling me the car is on the way. Because of the nearby event, the car is stuck on the road. By 6 pm, I checked with the staff again. He told me the car is 30 mins away. Around 6:30, he came to tell me the car is on the way but he can not process my payment because it passes business hour. The system wont allow him to do that. I told him I dont belive that and would like to talk to the manager. He said he is the manager on duty. So I asked him to contact his company. Several minutes later, he told me he can take the payment and said it will be another 30 minutes if I am still willing to wait. I told him I can wait. 15 minutes later, the manager showed up and told me he can not rent a car to me becuase it passes business hour and they can not process the payment. I told him Your manager on duty just checked and told me it is not the problem and the car will be here in 30 mins. What the manager said to me was a shocking response. He said I do not know why he said that. We closed at 5:30pm. You have to go to Ontario Airport to get a car. You have to leave now. I was mad and can not belive what I heard. I asked Why dont you tell me at 5:30pm. Now it almost 7pm. I was sitting here for over 2 hours. Now you just came over to ask me to leave.Any way, I was kicked out around 7pm. I do not get a rental car I made a reservation but kicked out the office. I ended up taking a bus to get out downtown area then get a uber home.The worst branch manager I have in that branch.

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Name: B******* W**
Date: 2023-03-09 03:50:52
Rating: 5
Comment: Usually when I rent a car here Im in and out with no real communication but this past weekend yaz was very helpful and accommodated me very well!

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Name: R**** C******
Date: 2023-02-14 01:32:15
Rating: 1
Comment: I was told that they had a chevy impala and an audi vehicle available . So when i get there, they had a Nissan rogue for me and not the vehicles they promised. I was not given a choice to choose the rental vehicle. Bad experience with interprice

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Name: N*** G**
Date: 2023-02-13 17:49:42
Rating: 5
Comment: This was my first time renting a car and it went so smoothly. I believe the two men who helped me were Michael and Kevin. They were fantastic and extremely helpful!

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Name: A*** C***** (********
Date: 2023-02-08 22:36:37
Rating: 1
Comment: First time I came was back around December 19. I got a rental due to car insurance and what I got was a vehicle that reeked of tobacco. I let it go and didnt mind it since I wasnt going to be using it for long and if I needed another car I was just going to go someplace else. When I returned it, the assistant branch manager was really apologetic and gave me his card with a free upgrade for next time, I didnt ask for it and only mentioned the smell so they could air it out for the next person but it was a nice gesture to get the free upgrade.Today(Jan 27) while my car is still at the shop I decided to give it another shot at this location since Mina Salib won me over only for the card to not be honored by another worker and being a bit of a smart mouth to me. I do understand why he gave me attitude since they had no cars available and he was juggling a lot so I dont blame him.Still feels pretty bad for me too, so if you guys get promised something I wouldnt hold a light to it. Both times Ive been there theyve had really low availability of vehicles so if youre in a hurry maybe go to the bigger riverside location

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Name: K****** S***
Date: 2023-02-07 02:25:03
Rating: 5
Comment: Great experience and will definitely use this location again if needed. The manager, assistant manager and the employees are very helpful, friendly and really went out of their way to make sure I had the rental that best served my needs.

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Name: L*** M*************
Date: 2023-02-06 19:27:56
Rating: 5
Comment: Ive been renting from Enterprise for years never disappointed, SB branch managers were very helpful with a issue I had with Aaa. TY Graci and Mina!Updated 11/2022😊

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Name: A******** R*****
Date: 2023-01-18 18:08:56
Rating: 4
Comment: I am a frequent renter with enterprise, everytime I go there it’s always a wait to get your car . I did have an appointment at 9 . Got there at 845 to check in and they let me know it would be 30 minutes to get a car because they didn’t have any . After almost 20 minutes I was able to get my rental that I scheduled more than a month in advance for and they gave me an “upgrade” which was the same size as the car I requested . They did let me bring the car back on E when it was at a quarter tank for the inconvenience.

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Name: A***** C****** V****
Date: 2023-01-16 21:22:51
Rating: 1
Comment: Terrible service. Started my experience off great, the end was horrible. No one picks up the phone ever and when they do they hang up right away. Was told I had to return a car due to A tire recall even though I only had the car for another day less than 24 hours. I told them this and they said I HAD to return it so I had to take a half day off work as theyDo drop off by appointment only. Just so they could try and stick me in a tiny car after they told me Id be given a car the same size that I was using ( NissanArmada). The employe looked at the car and said Ehh tires look good, you can just keep it. Wasting my time and making me loose money. The only saving grace was the employe that closed out my contract Roxy (or something similar)Who was very polite and professional

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Name: A***** S****
Date: 2023-01-08 21:56:40
Rating: 3
Comment: The center was difficult to get a phone connection with and I did not like the up sale technique when I got to the center to get my car which ended up costing more money because I was tired and didn’t want to haggle. But on a positive note Rocky was a pleasure to deal with upon returning the car. Will probably go somewhere else because of the pressure to get a vehicle up scale from what I requested

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Name: m*** v****
Date: 2023-01-05 01:19:01
Rating: 5
Comment: I had a last minute one eat rental that Enterprise filled quickly. They really helped me in bind. Hertz let me reserve it online and when I went to pick it up they didn’t have a vehicle.

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Name: P**** C********
Date: 2023-01-04 19:09:10
Rating: 2
Comment: Ive come in before and got great service but the last two times that Ive come Ive been spoken to as if I were dumb. I was embarrassed, as the lobby was full and my intelligence was questioned. I was attended to by Yoselin, who didnt seem to have all the ropes as her colleague kept budding in. She let me know that its required to have collision and collateral, which I added on the phone with my agent. Immediately after she says because I dont have full coverage they cant issue a rental and bye?! Excuse me? Im pregnant, I have work and responsibilities, had the employees been concise in their explanation I wouldve added full coverage and been done. I explained I wouldve appreciated clear communication and they tone changed, which is when I was spoken to as if I were dumb. I will never come here again nor recommend it to others.

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Name: N*** B******
Date: 2023-01-03 19:41:43
Rating: 1
Comment: Absolutely the worst service I’ve ever experienced at any business ever . Grossi and Mina (not even sure if I spelled that right because they didn’t want to tell me) gave me the worst service. I called before and set up an appointment, showed up and was told my appointment basically means nothing and that I’d have to visit another location in order to receive a car. Mina refused to do anything about it and just shrugged it off like “that’s your problem” and when I asked what we can do about it, all he said was that he could cancel my appointment. When I spoke to the manager Grossi, she was of no help. So even if you set an appointment with an exact car, price, location, time, and return date, it’s still not enough for these greedy/incompetent people

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Name: V****** K*****
Date: 2022-12-29 18:49:22
Rating: 4
Comment: Was disappointed that my reserved car was being used by the staff and had to wait. The lack of communication from the staff was sorely lacking. They kept saying that the car would be back in five or ten minutes but after close to half an hour, it wasn’t back so they offered a lower class car with some minor problems. The problem with that was they tried to offer other cars but said most of the cars were reserved. Was not my car reserved?I must commend the manager for trying to remedy the situation. She sent a text the next day so I could change cars but situations wasn’t good for my return. She was very apologetic and very cordial. It was she that kept the review from being three stars.

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Name: j***** m******
Date: 2022-12-21 12:57:19
Rating: 5
Comment: I have had to rent a couple of cars because my car was wrecked and the staff is very nice and customer service is awesome.........and a big shout out to MINA HE ALWAYS TOOK CARE OF ME!!

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Name: T H
Date: 2022-12-19 23:04:19
Rating: 5
Comment: Enterprise rental services is always my go to spot for car rentals.Service is friendly and fast.This location on E st is always my favorite location.It might not look like much but I can always count on them.Never had any problems here compared to other locations.I highly recommend this place for your rental needs

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Name: D**** O*****
Date: 2022-12-08 05:14:45
Rating: 5
Comment: The staff took care of me from arrival to departure. Warm greetings, delightful attitudes and simple rental & return.Thank you ‘E’ Street Office in San Bernardino, CA

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Name: T***** O****
Date: 2022-12-01 18:52:07
Rating: 5
Comment: An amazing facility with a staff that compliments their excellency. Their attention to detail and ability to assist their customers concerns is what truly won me over. I have rented here at least 5 times this year.If you need a ride to or from the facility, make sure to call them up. Iggy is a hip cat with an impeccable taste for music.

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Name: J*** F******
Date: 2022-11-22 16:00:30
Rating: 1
Comment: Sad to say but things have really gone downhill with Enterprise. Coming from a platinum member who use to rent all the time from Enterprise.1- vehicles that I reserved was not there so I had to get a smaller vehicle.2- vehicle I got was unwashed and smelled horrible inside.3- when returned fuel was right at the line where I received it and the rep tried to charge me for a 1/4 of a tank additional at their usual marked up rate.4- when I expressed my concerns and issues to the rep, he stated he would give me a 10% discount which I never saw.In all the time renting from them, there is just no excuse for such a bad experience, when you take into consideration how much is being spent. $100 a day and put 200 miles on the vehicle. Needless to say I will NOT be renting from Enterprise again, nor do I recommend them.

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Name: R V********
Date: 2022-11-10 07:31:44
Rating: 5
Comment: Really Great service, always find ways to help me get into the right vehicle for what ever I need it for. A huge shout out to Dylan Basbas at the E street location. He greater me promptly amd was outside with a smile ready to go. Its rare that you find employees who no matter what is going on around them THEY CHOOSE to be happy, THEY CHOOSE to smile and that goes a long way in this world that we live in today. Awesome service !! 👏 💯

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Name: K***** L*****
Date: 2022-10-24 15:41:51
Rating: 3
Comment: The reps are wonderful, professional and kind. However occasionally the phones lines dont work and last month they were down an entire week. I made my reservation on line but as a corporate account, how are I suppose to ask for a ride back to the office? The staff is why I rent from there on a monthly basis.

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Name: A**** W******
Date: 2022-10-15 03:03:48
Rating: 5
Comment: I had to wait quite a while for a car that was reserved the same day. I ended up with a full size instead of a premium. Thanks to Ricky, i left happy.

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Name: A***** L****
Date: 2022-09-11 01:03:34
Rating: 5
Comment: Great place. My transactions went wonderful to get a car in and out in 20 minutes. And returning the car was even easier. Checked out in 7 minutes. People there are great and caring.

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Name: J H***
Date: 2022-08-31 22:10:37
Rating: 2
Comment: Guy behind the counter was not very nice. I think he was the manager. He didnt care for our business so we left and went to the Redland location. Excellent fast service

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Name: A***** H*****
Date: 2022-08-31 03:29:27
Rating: 5
Comment: Enterprise Rent-A-Car has always helped me in a very appealing way. Isabel Robinson is a very pleasant and understanding Manager. Good Job.

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Name: t**** m***
Date: 2022-08-18 14:07:03
Rating: 5
Comment: This was the best experience ever. The people were fast and friendly and the rental car was great, I wouldn’t go anywhere else in the future. I highly recommend enterprise in San Bernardino to anyone. Thank you enterprise.

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Name: N***** M******
Date: 2022-08-13 16:41:58
Rating: 5
Comment: Recently rented a car for a weekend get-a-away with friends. Ricky and DJ assisted with my reservation. Ricky checked me in and was professional, efficient, and knowledgeable. Give this man a promotion and a huge raise!!! DJ helped me out when returning the vehicle. Super friendly and professional. Also, give this man a promotion and huge raise!!! Yall will see me in the near future for sure. Thanks!!

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Name: M*** M*******
Date: 2022-08-06 20:22:43
Rating: 5
Comment: Thoroughly enjoyed the experience, from renting at the San Bernardino location. Angela was a sweet heart. I made the reservation at the last minute, but they were able to accommodate me. When I need a vehicle I use enterprise.

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Name: j**** f*****
Date: 2022-07-20 13:40:05
Rating: 5
Comment: The Enterprise on E Street in San Bernardino was very organized and had great customer service. The team had great chemistry amongst themselves and I was in and out on two different rentals throughout the last 7 days. They called me to make sure I needed a 15 passenger van and made sure I had it for my trip.

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Name: J**** G*******
Date: 2022-06-22 22:00:48
Rating: 4
Comment: Let me begin with the day before I was scheduled to pick up the rental. I recieved a call from a representative, letting me know that the vehicle I had reserved may not be there and she also gave my options if what type of vehicle may be available. Caring for the customer.When I arrived the next morning everything appeared to be going smooth, they ended up having the original type of vehicle I requested which was very cool. Representatives were friendly, the atmosphere was outgoing and professional. There was one hiccup, we were almost done with everything and then the tablet crashed 😏😏, so we had to do the whole walk around and registration over, ( please get new tablets). Overall 👍👍

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Name: E***** C******
Date: 2022-06-22 01:34:37
Rating: 2
Comment: The location was in an area that did not feel safe.The staff at the desk who checked me in was unhelpful and rude and told me to go sit back down when I asked (once, after 30 min of waiting & I wasnt sure if I was supposed to be doing something differently) if I needed to do something else to check in.Despite having reserved a car for a specific time, a car was not ready until an hour after that reservation time. This caused me to be late to an appointment.The type/class of car that I reserved was not available, and I was forced to take a major downgrade in size & quality of the vehicle.The car I was given was poorly maintained, and had a very loud squeaking front seat.When returning the car, a staff member asked me how my experience was. When I told her my concerns, she argued with me and tried to say that because Id been a couple minutes late for my pick-up time (barely), theyd given my grade of car away and thats why I didnt get the type of car Id reserved. This was pretty obviously not the case, as it wasnt busy when I arrived, and a different service person had told me that actually, they were just unloading the truck with incoming vehicles and they were clearly behind in getting them cleaned/turned-around. Annoying to not get the car you reserved, but unacceptable to be given a rudely-delivered LIE for an answer.I have frequently rented cars all over the country & world, and this was easily the worst experience Ive had. The whole location seemed disorganized, and there was clearly not a stream-lined process in place.There was one helpful person named Zeek (or Z?). He deserves 5 stars.

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Name: D***** I****
Date: 2022-06-20 19:49:09
Rating: 5
Comment: I have never had a bad experience with enterprise. The staff is always nice, helpful and accommodating when possible. The rates are more than fare Ive never needed roadside assistance and I usually rent the car to go to Washington so thats alot of miles . Id highly recommend enterprise to anyone looking for a car rental .............

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Name: T** E L***** F***** T*
Date: 2022-06-15 05:26:00
Rating: 5
Comment: Everything was perfect. Customer service was topnotch from the time I walked in to the time I dropped off the car. Everyone I met at this place was so nice and professional with their job. The only cons was my car of choice was not available. But I will definitely come back.

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Name: T** Z******
Date: 2022-06-08 06:17:54
Rating: 1
Comment: Went to get a rental car after mine was towed.Was told it would be free with my insurance, called them mid morning and confirmed it would be free and a 60 dollar deposit. Get there and they say they cant find my reservation and its a 100 dollar deposit. I called and got my reservation put through. I go back inside and Im told since they upgraded my reservation it will be a 300 dollar deposit.I will never go there again.

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Name: T****** H*******
Date: 2022-06-02 11:24:44
Rating: 5
Comment: My family and I was traveling and our car over headed on the 15 fwy in the middle of the mountains. We had to call for rental car services. Enterprise San Bernardino, customer services was the best. They were so understanding and helpful throughout the process. One man in particular named Jordan he was so helpful and thoughtful and made sure that we were able to get a car on one of the busiest weekend Memorial Day! My family and I are so Thankful ! Thank you Enterprise for your professional during a very stressful time! The rental car was perfect!

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Name: P****** M***
Date: 2022-05-19 07:21:33
Rating: 5
Comment: I want to thank “Paula” for being professional and helping me with all my needs.I recommend to make reservations online/phone etc. If you don’t then you will have to wait and get what they have on the lot which isn’t very much because it’s a busy location.I will continue to rent and buy vehicles from this company!

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Name: L****** C***
Date: 2022-05-13 01:26:40
Rating: 4
Comment: It was my second time using enterprise car rental in S. E St. in San Bernardino I was very pleased with the service Jordan who work there help me out and was so clear about my rental agreement and very helpful with any other questions I had I really appreciated his service he conducted himself like a professional. I thought he was the manager there. Thank you very much for your service I will recommend Enterprise Car Rental.

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Name: S**** T**
Date: 2022-05-03 01:07:39
Rating: 3
Comment: There were complications earlier in the day that delayed our trip. 3 stars but 5 stars for Angela going the extra mile and helping out. I will continue to rent with enterprise as long as Angela is there. We rented out the suv, very clean. Smooth ride, brakes probably needs some work on them but overall great rental.

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Name: D*** D*****
Date: 2022-04-04 01:23:52
Rating: 5
Comment: Customer service was good. Cars were very limited and the agent was nice enough to come the price difference since they were put of so many vehicles. The entire process was very smooth.

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Name: s***** g****
Date: 2022-03-22 23:53:53
Rating: 1
Comment: Today i had a one of the worst represtive to talk to me over the phone for a payment issue/problem i had, she was exetemly rude and would keep asking me how old am i, and that if i know i have to be 25 year old to rent a car. Obviousley i already knew that ! She even laghed at my sitution that i was trying to resolve. Very unprofessinol and hope this gets through to someone who can correct her attitude so she can actully do proprer buisness with people!

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Name: s******** m*****
Date: 2022-03-18 18:14:43
Rating: 1
Comment: If I could do a negative score I definitely would. Do not rent from this place. My son came there to rent a car thru his insurance while his car was in the shop. The staff left for the day with my son and his brother (including his brothers car) inside and locked the gates. I called customer service and couldnt reach anyone due to them being closed as a whole company. I called the roadside assistance number and explained what was going on and they stated they couldnt reach anyone and advised us to call the police to get them out. We called the police twice and were told they would be there when they could because they were dealing with life and death situations. I called an enterprise car sales office that was still open and was told they dont have any numbers either to call someone to get the gate open and was told to call the police. They jumped the fence when their dad got there and left my other sons car in the lot. When I returned this morning to let them know I was upset because of what happened last night the manager Jessica and staff were combative stating they left after 6 pm and no one was there. I kept trying to explain that they were and had picture to prove it. My son told them to pull the cameras and at that point I was told they were refusing to rent to my son and leave. I drove to another location and was told that the account was blocked and couldnt rent from enterprise. I asked for the regional manager number and was told to call 800 rent a car and if the complaint was warranted they would escalate it up but wouldnt give me any other numbers. I have filed a complaint and now am waiting for Joel Lujan the Regional manager or Shawn Twyman the Regional VP to contact me. I was told I would get a call within 48 hours, but that the email sent to them they would receive immediatly, so if they are checking their email I might get a call sooner. Horrible customer service at this location!!! Do not rent from this location unless you want to risk getting locked in with no one to contact. Im disappointed that the customer service line doesnt even have a call center to answer after hours to help with off situations like this.

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Name: R***** �**** L******
Date: 2022-02-26 00:44:26
Rating: 5
Comment: I needed to rent a car for the weekend. I have used Enterprise previously, so I chose to use them again. I am Soo happy I did! They picked me up from my hotel, and took me to their south E st. location. I told the front desk staff at my hotel that it would probably be an hour or more before I could return and check in.I was in and out in less than 15 minutes! They let me a SWEET 2021 Nissan Sentra. It is a great little car, its silver, has sweet rims, an incredible sound system makes me happy. I chose Enterprise Rent-A-Car for my transportation needs. Incredible customer service too. 😉🔥❤️

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Name: A****** B*****
Date: 2022-02-23 18:02:18
Rating: 5
Comment: My San Bernardino Enterprise Car Rental experience was the most accommodating and friendliest service I could have hoped to have. I highly recommend this Enterprise location. And the people there deserve a raise, for keeping your customers happy. 😊

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Name: T***** T*****
Date: 2022-02-05 21:03:08
Rating: 5
Comment: Dominique Inverson-Kelley was my representative when I picked up and dropped off the car. She was nice and professional. She answered all my questions and concerns without needing to be asked . And drop off was quick . 10 out 5 star service.

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Name: D******* M*******
Date: 2021-12-12 07:24:23
Rating: 5
Comment: The customer service is great but the prices are getting ridiculous.

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Name: K**** H K****
Date: 2021-11-12 17:34:40
Rating: 5
Comment: The local Enterprise Car facility was convenient and I could get a car quickly. My car broke a coolant hose and I needed something for two days while my car was being repaired in San Bernardino at Franks and Kits.The staff was very thorough with explaining car controls and cleanliness.After checking the car in the whole office said good by when I walked out.

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Name: C****** D*****
Date: 2021-09-27 16:03:26
Rating: 5
Comment: I have used Enterprise for several years now, usually when traveling or when relatives are in town. I always allow myself plenty of time when picking the car up because Sometimes it can take a while. This Enterprise location was a pleasant surprise. The process of picking up my rental car was FAST & EFFICIENT! I was in and then on my way in just a few minutes. The staff was friendly and helpful, even offering cold water bottles on the hot summer day. The car was clean and ran well. The return was just as easy. I will definitely use this location in the future.

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Name: A*** L***
Date: 2021-07-26 14:47:13
Rating: 1
Comment: I was very dissatisfied with the whole experience. I rented for a weekly rental. The first week for me to pay $313.00 I called to make a payment no answers . The phone would not let me get thru. Days went by I though money had been taken out but it wasn’t. This backed me up in payments . I didn’t have the money to afford to laps in payments. This went on for a few weeks that I soo desperately need the rental. I’m into ministry and the rental from enterprises was bad for me . The customer service was the worst ever and I was shut down and treated very badly with awful remarks. No one would take ownership of the mistakes while I was forced to pay for days out from as a higher pace, less days for more money . This ruined my chances of saving money with the rental. I was hung up in and talked to like a animal all the time. I was expecting different from enterprise . One person named Joel of San Bernesino branch was understanding to my cause and helped me try to get back to a weekly rate I was familiar. But the whole time I stressed ans lost money a lot,, paying 400 dollars for three days was absolutely crushing. I would not rent at enterprises anymore nor will I refer anyone to rent a car here. Bad experience

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Name: A******** G*****
Date: 2021-07-17 18:56:56
Rating: 1
Comment: I rented a car here after getting mine totalled. I had a reservation for 11 did not actually get a car until 11:50; when I asked the employees they said they were getting the car ready. They basically clean the cars as they come in and hand them off to the next person.Like a prior review said it was 3/4 of a tank... At the time of dropping off it was $5.65 per gallon to refuel. Same story returning the car had one person helping everyone. Had to wait to get assistance as multiple employees were running around. Employees are dressed so casually you cant tell who is an employee. Overall this location ruined me booking another car with Enterprise.

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Name: C****** M*******
Date: 2021-07-15 20:40:13
Rating: 3
Comment: The Haundi elcetra that was given to me burned alot of gas and the steering on the right side made noises like something was wrong with it.I do like the Nissans and prefer them when I rent a car.i wasnt to happy with this last rental, all in all customer service is great

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Name: A**** O******
Date: 2021-07-02 18:12:17
Rating: 2
Comment: The car that I got was discussing inside..they didnt clean it and who had it last is nasty..Ive never gotten a car so dirty my husband said hell take it to clean..we didnt want to go back and we had to work..SMH I was more worried about damage out the car I forgot to really look inside ..

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Name: D****** E*******
Date: 2021-05-26 20:12:16
Rating: 5
Comment: Ivan was very helpful and attentive! He took care of my lil reservation problem due to my own doing. He made sure I was taken care of and happy. I’ve been renting from enterprise for over 15 yrs and they honestly are the best car rental.

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Name: J**** H*************
Date: 2021-05-26 16:06:20
Rating: 1
Comment: The Enterprise location in San Bernardino did not properly clean the car. It was really dirty. As a retired government employee (and veteran) I have rented many vehicles while on detail or orders but this was simply the dirtiest vehicle I have ever rented. The gas tank was only 3/4ths full? How do I return a vehicle with 3/4ths of a tank when I do not know what it takes to filled it? How could truck be sanitized when it was so dirty? Something is wrong here (I will not rent from this location again). I have rented from this location before and never had this type of negative experience. I would recommend some type of quality assurance inspection to prevent this from costing you a loyal customer. I was driving across three states and when I checked I was alarmed because I realized they had removed the spare tire and jack. I was just lucky I never got a flat and needed to change the tire.

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Name: L**** M******
Date: 2021-05-26 01:53:42
Rating: 5
Comment: Friendly helpful staff. Vehicles are clean. They smell sanitized. The one I rented had a bottle of cleaning spray bottle. Difficult to get on phone. Once there they are eager to assist you.

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Name: D***** R*****
Date: 2021-05-22 20:33:26
Rating: 1
Comment: So, I went online and made a reservation for a car at 12pm. That was the default time the online site gave me. I called ahead to ask about billing, and then I head down. I get there and I am just waiting. I look at the hours and realize they closed at 12pm. So, I dont know if they closed early or the online registration just made a mistake. Someone could have said something over the phone. Like make sure you get there early, because we close early on Saturday. I missed the open house I was supposed to go to. Now I am out a car, and probably a place to rest my head now too. Enterprise is closed tomorrow on top of it all. In the past I always had good experiences here...

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Name: A*** K*******
Date: 2021-04-25 06:19:59
Rating: 3
Comment: Stopped by at the end of the day to swap out cars since we had a flat tire. The staff was nice enough to help us, but didnt feel professional overall. The car we picked up was surprisingly dirty, with food and stains all over the backseats, not sure if they had time to clean it up between rentals.

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Name: A*** T*****
Date: 2021-04-05 15:48:47
Rating: 2
Comment: Car was nice but during these covid times you really expect that care has been taken to clean and sanitize the cat. 30 minutes into the trip I stopped to get food. Moved down the center cup holder in backseat and found old food and wrappers in there, had to spend 30 minutes sanitizing the car so knew it was clean

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Name: D***** U*****
Date: 2021-03-26 20:44:47
Rating: 2
Comment: I reserved a van 4 days in advance. The morning of my scheduled pick up, they called and said the vans check engine light came on and they would try to locate another option. Did not receive any follow up, so I went to the office. The check in staff left me waiting outside for 40 minutes and kept saying hes on the phone. I dont know who he was as he never came out to speak with me, and 30 min into waiting, I went on priceline.com and found what I was looking for.

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Name: E***** Y*****
Date: 2021-03-25 16:13:13
Rating: 2
Comment: I have been renting from Enterprise for over 20 years. I have had a great experience all this time until now. I rented a car from San Bernardino, Ca location and Reserved it a week in advance. I reserved a full size car. When I arrived 30 minutes early they didnt have any cars available. I had to wait over an hour for them to wash a car for me. When they brought it out it was a Dang Camaro! I am 6 4 and I do not fit into a darn Camaro! I sat in it and couldnt even straighten out my neck. My head was smashed against the roof! Camaros are not full sized cars! They are sport cars with stupidly small interiors. I ended up taking a Toyota Corolla instead because it had a great deal more room in it. The car drove terrible. but, it got me home. I will not be using this location again.

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Name: L**** H*****
Date: 2021-03-25 04:51:32
Rating: 5
Comment: It was very busy but the young lady helping me took time to explain everything and told me if I had any problem just call . the manager texted me within hour of me picking up car to ask how we were served. They made a horrible start of my day bright😊as I pulled in to return car the helpful young man approached me ready to return car.quicky scanned car check in list and was out in jiffy.

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Name: a***** s*******
Date: 2021-03-10 04:21:47
Rating: 1
Comment: I have never had such an inconvenient with a rental car. The tire pressure kept going down every single day we have to put air on the tire at least three times a day.Edit* just send the informationEdit* havent heard from they

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Name: D****** W*****
Date: 2021-01-20 22:46:26
Rating: 5
Comment: Had a wonderful experience here; the Mgr really took care of me & was in & out fast!

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Name: L** S******
Date: 2020-11-28 05:05:26
Rating: 1
Comment: My bank put a fraud stop on my card when I tried to pay and I lifted the stop but Enterprise wouldnt rerun the card for 24 hours. A terrible policy that got me, disabled, stuck in a bad part of town. Update: They contacted me. They gave a scripted apology, again. Nothing else was done. It was a waste of time replying to them. Ill never do business with them again. Ive had to go without food and medicine because I couldnt rent a car as planned.

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Name: S***** A****
Date: 2020-11-07 20:12:20
Rating: 1
Comment: Never trust anything verbal about vehicle turn in times. Ripped my mother out of two days worth of rental fees because they close early on weekends and told my mother she can turn in car by 5 which is their regular close time. First and last time we will use enterprise. Update: I sent enterprise a email after their response detailing what happned. Was told they would get back to me in a few days. Its been over a week. Another example of them being untrustable. Thanks enterprise.

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Name: R**** M*****
Date: 2020-09-18 12:58:54
Rating: 5
Comment: Out standing with customer service ..Every one I came I. Contact with was very polite. Helpful, and courteous...I would most definitely go back there again .. I was checked in quickly and when I returned they checked me out fast and provided me a ride to my destination. I was not there more than 15 minutes ..I’m a satisfied customer hats off to you guys ...

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Name: J***** A T****
Date: 2020-09-08 15:33:30
Rating: 5
Comment: Need a car after my company car broke down.I was able to call and reserved a car right away and because I am a valued member I was able to get a discount. I drove a 2020 Corolla and was very happy with the performance and gas mileage.

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Name: L*** R********
Date: 2020-08-31 18:59:31
Rating: 2
Comment: Getting the car was great but where told false info to upsale prepaid gas. When I brought it to the attention to the manager Josh he pretty much told us to bad i closed your contract so there is nothing I can do. This was after they left us waiting out in this heat for over 30 min. The San bernardino location on E st. Is terrible we where not the only customer upset there on Friday aug 28th

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Name: B****
Date: 2020-08-26 21:38:23
Rating: 5
Comment: Needed a car for a month, got a brand new Corolla, gas saver, and fast. In high wind I found it a bit light on the toes, but in general I liked the car.The service was great, people very nice, got in and out in record time,Good experience one likely to be repeated.

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Name: M* C******
Date: 2020-08-18 15:09:23
Rating: 2
Comment: Be more clear to the customer not sneaky! NEVER ASSume!They should be clear on the extra protection they offer. I was charged $16.99 AND $11.99 for vehicle protection and for full coverage but it wasnt explained at the time and so when I got my bill (after the fact, because they wont print it out unless you ask for it and then they make a big deal about it.) and seen it I was confused. I called and explained the confusion and there was more con fusion. They would not fix it and give me my money back. Not good business!

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Name: C*** I******
Date: 2020-07-21 01:52:14
Rating: 5
Comment: Due to unusual circumstances, I showed up without a reservation. No problem. They found me a vehicle quickly and everything went smoothly. Dropoff the next day was very efficient. Good people working there.

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Name: T**** L* L*
Date: 2020-07-18 18:51:01
Rating: 4
Comment: They car was very dirty when I first received the car but I didnt return the same way. Other than that, the Hyundai Elanbra was a very smooth and reliable car. The customer service was excellent! Ill definitely come back to rent a car.

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Name: D* c******
Date: 2020-07-16 18:27:24
Rating: 2
Comment: So the class car I rented and scheduled over a week before, after arriving to pick up and being told were cleaning it up the car good for you due to covid they didnt have it. So they gave me an upgrade cool... It worked out. But when I got home to pack, noticed how dirty it was. With small child handprints covering, more than one windows inner side. Had to give it a Clean it up myself.The trip turned out fine though. car ran well.Alot of companies at this time are trying to market as cleaner than before. And I was even told they were cleaning my vehicle especially good due to the times. But was not the case for the one I was given in the end.

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Name: C N****
Date: 2020-06-18 15:27:11
Rating: 1
Comment: I rented this past weekend. I was patient with the long wait times for pick up and drop off (due to distancing etc.?) not going to complain there.However returning the car was a nightmare. The lot was filled, and there is no street parking, all the customer parking spots were filled with rental cars (There were only 2 other customers there with us, and you can tell since no one is allowed inside and their lot is small). There was no where to park my personal car (my ride home lol) and after another 35/45 minutes of waiting they were finally looking at the rental and about to sign us off so we can leave, after all the waiting a man named Terrance tells me to move my personal car to join the other cars blocking the driveway between their front and back lots (not a parking space) I told him we were about to leave and there wasn’t anywhere else to park. He continued to escalate the issue getting an attitude (telling me I can circle the block etc, having nothing helpful to say) he was clearly upset because I didn’t jump up to do what he wanted right away, he also claimed to be a manager? 2 minutes later my husband was done with the return and we’re about to leave but Terrance is still there hassling me. This upset my husband who went to talk to the real manager who basically shrugged his shoulders admitted he was Terrance’s boss and had nothing helpful to offer about the situation.We left, won’t be back.I do not recommend them.They were also trying to initially get me to rent a car that was on Empty (red light, said 10 miles left, yeah). I turned that one down... so they just didn’t do great from beginning to end.

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Name: k**** h******
Date: 2020-06-03 20:05:55
Rating: 1
Comment: I have been here for 45min and still, I wait. I booked my reservation online, and needed to return to my car to retrieve a utility bill. Since, I have been ignored, had 8 people taken in front of me, (I initially waited for 3people before me. One who arrived after me. The woman was rude, her mannerisms were derogatory, and apparently she is the boss. Its hot out. Maybe thats the problem. I dont know, but Im getting my car now. Havent even told me the cost, but shes off to run my card. This place is horribly lacking customer service, communication, and efficiency. Next time Ill call avis

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Name: L****** V******
Date: 2020-01-12 23:13:06
Rating: 5
Comment: I rented a car this past Thursday. The staff is very helpful and friendly. When they didnt have the car that I had ordered, they offered me an upgraded car but at the same rate. When I turned it in early (only needed it for one day instead of four) they only charged me for that one day. A pleasant surprise! Last year I needed to rent a car for a medical emergency with my son. I had paid for 2 days but when I turned it in after 1 and a half days, and they found out about my family emergency, they were nice enough to only charge me for 1 day! Wow! Like I said, a great staff! I happily recommend this Enterprise location.

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Name: A**** J***
Date: 2020-01-06 16:35:40
Rating: 5
Comment: This location has hard working staff that try their best to get you into your rental vehicle fast and professionally. Its not a large facility so the vehicle we reserve online is usually not available and for some renters this may pose a problem. We usually end up with a no-charge upgrade so its not a big deal. I have rented everything from a 4x4 fullsize truck down to a mid-size car here and have never had an issue getting a satisfactory vehicle. However if you need something very specific you should call the location directly first as the online reservation system is far from perfect. Plan on spending about 15 to 20 minutes from arrival to departure with an existing reservation. Drop ins without reservations may take a lot longer and I advise calling first to make sure they have vehicles available.There is a bus line dividing lane that prevents you from making a left turn into the parking lot when heading south on E street. Its much easier to plan on heading north on E and make a right into the facility from the get go. Otherwise you have to drive past the entrance and make a U-turn and double back.

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Name: C**** K*
Date: 2019-12-28 18:19:03
Rating: 5
Comment: This branch is excellenteee due to their extra ordinary customer services (specially customer service representative Vinny).I was late to return due to the weather while I was returning from San Francisco to my home in San Bernardino (freeway closure etc). I explained my situation to Vinny and he understood very well and didnt charge me for the extra day...he should be promoted to the manager position. We are going to miss him in this location due to hes moving to a new location soon 😢.Good luck 👍 Vinny

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Name: M***** C***
Date: 2019-11-27 00:58:57
Rating: 5
Comment: Wonderful People in here. They are very friendly and always smiling. This is my go to every time I need a rental. There is always a variety of cars to choose from and prices are great. They do pick up and drop offs too.

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Name: J***** B****
Date: 2019-06-14 18:30:02
Rating: 5
Comment: They always help me every time I need to rent a car to travel, I know I could count with Enterprise. Their personal is very polite and they treat us with respect. The service is great and I have never had any problems with the cars that I have rent.Is a pleasure to do business with you guys.

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Name: S*****
Date: 2019-05-22 21:27:18
Rating: 2
Comment: I am giving two stars rather than zero because the location was able to pick me up from work to get the rental, and the driver was great. My experience soured from there.My husband scheduled the rental for me through their reservation line. During the reservation, he was told that if I were to use a debit card to secure the rental, a $200 refundable deposit would be assessed. Otherwise, I could present a credit card, and avoid the additional hold.While completing the reservation, I was surprised to learn that the hold would still be applied to my account, despite using my credit card. Curiously, when I inquired about the charge, the manager asked for my address, then informed me that the additional hold would still be applied. I mentioned the hold again to a separate staff member during the vehicle inspection, and was told that ”that´s how ít´s done in the city everywhere in California”. I relayed the exchange to my husband, who again called the reservation line. He was again advised that we should not have the additional hold applied.TL;DR: The national and local offices are not on the same page about what the customer should be charged for a rental. Apparently if you rent while “in the city”or do not reside in a preferred zip code, you should expect an additional hold.Just an aside, the vehicle itself was filthy. I was grateful for the full tank, but with food crumbs and spills in the console and trunk, it was apparent that they don´t clean between clients. I´ve never been overly enthused with Enterprise in general, but FWIW, I would avoid this location. YMMV.

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Name: B***
Date: 2019-05-13 21:03:09
Rating: 5
Comment: Enterprise rocks! Ive used them maybe 5/6 times in the last ten years. Everytime I shop prices, I might find a slightly different price but the customer service & car quality then kick in. Hands down, Enterprise will take care of you. This last time, $25 for a 2019 Hyundai Sonata w/ just under 5k, always unlimited miles.

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Name: B****** M*******
Date: 2019-03-29 22:56:22
Rating: 5
Comment: For being a Saturday and all last minute changes on my end I really wasnt expected for it to go as good. Shaun the manager?( I believe he spells it this way) greeted, checked me in and on top of things, David was my car show guy and he was DOPE lol. His energy, professionalism and personality was great. Over all quick maybe 20 minutes, effective and courteous experience. I will definitely be back

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Name: L*** S
Date: 2019-03-26 22:18:14
Rating: 5
Comment: My recent experience at Enterprise Rent-a-Car in San Bernardino was the best one yet. Everyone that we came in contact with was very pleasant and willing to assist us with any questions or concerns. The office manager went above and beyond for us. We will definitely be return to this office.

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Name: k**** m********
Date: 2019-03-26 01:38:16
Rating: 1
Comment: To be honest I wouldnt even give them a star, the boss was disrespectful, rude and uncaring. I have a10 month old preemie daughter and they gave me a vehicle that had alignments issue and made me feel like im the bad guy cause I replaced the bad tires with new ones on a sunday when theyre not open and ive got a daughter that ive got to transport to loma Linda hospital every couple of days, thanks enterprise you guys are awesome especially your boss

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Name: C********** J*****
Date: 2018-11-22 06:22:04
Rating: 5
Comment: The San Bernardino branch is the best one Ive ever been to. The employees are very respectful, courteous, and seem concerned about your happiness. Very quick service. And the guy in the suit that does the inspections is very nice and professional. Very happy with them. VERY!

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Name: l***** m*****
Date: 2018-11-02 22:39:49
Rating: 5
Comment: Big difference from the first time i had to rent a car from them. Never had an issues personally with them however i didnt like the customer service that varied from person to person. This time around my rental process was quick and easy. Joey was a great people person.

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Name: R****** B****
Date: 2018-04-11 22:45:20
Rating: 5
Comment: Ive been using them for over two weeks so far and have absolutely no issues with them at all. And they dont even know me. Ive now taken my son to disneyland for his spring break last week for a couple of days and brought the car back and rented it out again. They are very courteous, prompt, professional, and very nice. Ive had no problems so thats why I rated them at 5.

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Name: L****** R*****
Date: 2018-02-15 16:16:16
Rating: 5
Comment: Got a rental from them 20 minutes after leaving the pressure for 1 of the tires showed up. Next morning tire was flat called spoke with Brenda she said she would send some one to switch the car I told her i liked that one she sent someone to fix it. Excellent customer service I would recommend her and the business to anyone.

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Name: S***** H*****
Date: 2018-01-22 22:51:00
Rating: 5
Comment: By far the best experience I’ve had in 20 years of renting any vehicles here or abroad. I am from out of state working on a couple of projects out here and have had the rental for 6 months now and I think I have forgotten to come back in on the 30 day almost every time since time is just flying by so Christian and his team always take care of me setting me up on weekly rates until I can make it back in to do the paperwork again. Actually the last time it was all paperless and much quicker so even better. I have always been met with outstanding customer service and they are just a great team so I would highly recommend them if you are up in the air on car rentals. It’s a shame all other rental car companies aren’t this great and they could definitely learn a thing or two from this branch!

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Name: T �************** D**
Date: 2017-11-29 01:06:55
Rating: 5
Comment: Omg they are the best. I went to another car rental place and they did not have my car ready and did not tell me that I could pay with my debit card so I family of 8 was out of a vehicle so we went to Enterprise and they got me into a car very quickly everybody was very friendly even gave me a ride to a near by store while we waited for the van. I will always rent from Enterprise from now on.

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Name: C** B******
Date: 2017-08-12 11:57:50
Rating: 5
Comment: After being greeted at the door, the staff very politely informed me that they would be with me shortly. While being assisted, I am treated respectfully and with dignity. I am given full information. After making my selection, they offer me more and ask me if all which was done, was it satisfactory. Then it is always suggested to let them know if there is anything more to just tell them! Wow, what great service and they are open for suggestions and/or to help more!!!Thank you, Enterprise!!!

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Name: K******** A***
Date: 2017-07-18 16:03:44
Rating: 5
Comment: Car in the shop. Needed a rental to get to work ASAP. Reserved a car online the day before pick-up. Got a follow-up call the next morning to confirm reservation, also received more details about my rental. Upon pick-up, discovered my insurance would not cover my rental. Being on a tight budget at the time, Angel, Victor & her team came thru for me & still got me in a car in less than 30mins. And was told I get an upgrade for the same price because (I think) I was the first reservation of the day, or something. LOL! The vehicle was super clean & with first rate performance. Turning it in was a breeze too. In & out in 5mins. The staff was very helpful & super nice. I was referred by my family & neighbors & I will also highly recommend the E Street Enterprise to all. Thanks guys. Keep up the great customer service!!

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Name: T***** K*****
Date: 2017-06-23 17:26:01
Rating: 5
Comment: Great staff here!Everyone was happy, smiling, funny and genuine. I rented a mini van for the day to take my daughter and friends to the beach. From the time I arrived right when they opened they were friendly and made sure things went smoothly. I never felt like just a number. I left my car in their lot overnight and picked it up the next day.There were other customers renting whom did not have credit cards, and Ive been in that situation before too. I felt like they were treated with respect and welcomed. I didnt feel that way in the past at other car rental places so it made a good impression on me.We had a fun day at the beach and I turned the van in the next morning, again the service was amazing. Ill be back.Thank you!

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Name: E** M*******
Date: 2017-06-02 03:14:10
Rating: 3
Comment: The staff was friendly and courteous, however, the vehicle class I reserved was not available. It took some time for them to notify me of this minor issue, however, I did get a good deal on the downgraded vehicle they offered me. Surprisingly the vehicle was super comfortable. I like the fact that they will take you home once you turn in the rental. 3 and a half stars. I would like to give them more, but I waited a little too long to get the vehicle, and the downgrade didnt help matters. Easy to fix next time though. I would recommend them and will use them again.

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Name: T***** F******** J**
Date: 2017-05-24 13:27:55
Rating: 5
Comment: This was a very upbeat experience which was refreshing after having been involved in an automobile accident that totaled my car. The staff is very friendly and everyone seems to really enjoy helping people get what is needed to move on. Thanks for your extremely professional handling of my experience.

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Name: M*** B*****
Date: 2017-04-21 22:09:03
Rating: 5
Comment: As busy as they were they we banging cars out as fast as possible.Great staff enjoyable wait

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Name: D******** F****
Date: 2017-01-25 16:37:01
Rating: 3
Comment: The workers were extremely helpful with the rush of the crowd. However I disliked the car that was given to me everything was manual except for the gears, and I waa using the car for a road trip. My reservation was for first thing in the morning, if I didnt have to leave to get my documentation Im sure I would have received a better car. This was my birthday gift to myself renting a car at 25 silly but true. When I asked if there was something more up to date I was told if I had the time I could take it to the airport but I didnt so I was stuck with the car for four days. On my return another manager did help me by discounting one of the days but when I looked at my receipt she only discounted the day but she didnt remove the taxes and insurance for that day just the car. The gesture was appreciated but it doesnt make since to pay for insurance and taxes for a day i wasnt even charged for right?

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Name: P***** G******
Date: 2016-12-12 15:00:34
Rating: 5
Comment: I have rented from this particular branch in the past and have found their staff to be extremely helpful and patient. The professionalism of the staff when working with difficult customers is outstanding. I personally Witness a customer who did not have the proper documents to rent and became outraged with the agent who kindly explain the policy and showed great patience with the customer even though the customers stormed out. Kudos to their staff in handling difficult customers

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Name: J******* K*****
Date: 2016-11-21 16:47:16
Rating: 1
Comment: I made a reservation in advance to pick up a car on Saturday morning at 930am. I called the Thursday before to confirm the reservation and request a pick up for Saturday morning because it said in the reservation I need to schedule it at least 24 hours in advance. They said I would just need to give them a call Saturday morning and they would come and get me. I called the office first thing when they opened at 9am on Saturday morning. When I chose the option for pick up I was put on hold and then the phone would start ringing and ringing but no one would answer until it went to an automated good bye answer. I called for 30-40 minutes straight just trying to get someone on the phone. I ended up just pushing different options trying to get someone to answer. After I finally got someone on the phone and asked for a pick up the employee asked if he could put me on hold for a minute. I said it was fine but then he didnt and I heard his entire conversation with the manager/supervisor about another unhappy customer. After he was done talking to his co-worker some how he connected me to another customer calling in and she and I had a great conversation about how horrible our experiences were. We ended up hanging up and I tried calling again. I finally got someone again and they said they were sending someone out to get me. They picked me up and took me to the office. They told me there was 2 other guests in front of me and I would be next. I wasted an hour of my life in the enterprise office waiting for someone to help me. When I went out to go through the inspection they gave me a mini van rather then the small car I had reserved. It was after 1130am before I was able to get the car and leave so I just took the van and left because I was tired of dealing with everyone. The only good thing was the people were fairly nice and not rude but the entire situation was just unacceptable. For a first impression Enterprise failed miserably, I cant say I will ever use them again unless I am left with no other choice.

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Name: B**** M****
Date: 2016-11-13 04:10:46
Rating: 5
Comment: Jesse took real great care of me. I was charged for a gps unit i didnt get and he took the charges off. He made sure I was comfortable and understood all charges before he applied them to my card. Great customer service and car was a joy to drive. I WILL be back!!!!

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Name: J******* A********
Date: 2016-10-13 13:31:32
Rating: 3
Comment: Reserved a vehicle at 12 pm. Didnt get a rental till 4pm. Lack of communication. Instead of telling me from the start, I walked in and they got my info down like I was Gona get my car instantly. Not till after they got my info down did they tell me they were already booked and looking for people returning cars for me to ultimately get my rental. I like enterprise but Ive had better days.

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Name: G******** D****
Date: 2016-10-08 15:31:35
Rating: 4
Comment: I went online and did a same day rental. The reservation was sent to the location but no vehicle was ready. I made the reservation about 3 hours before I came. There was an hour or so wait til a vehicle was ready. The staff was nice and professional. I got a great vehicle and had no problems returning it. I would use company and this location again.

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Name: T****** Q*****
Date: 2016-06-03 12:30:12
Rating: 5
Comment: Excellent customer service. The staff is efficient, friendly and very professional. They are quick to accommodate your needs and provide discounts without prompting. It is evident they know what good customer service can do for the company and assure returning customers. I would highly recommend the San Bernardino enterprise location to friends and family for their rental car needs.

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Name: m****** l*****
Date: 2016-05-30 14:06:31
Rating: 5
Comment: I went maybe five hours early for my appointment they accommodated me with no problems I drove my personal car home and I asked them to pick me up and they were on time picking me up. I was upgraded to a beautiful vehicle something better than what I picked. The service at that location was exceptional I was so impressed I will definitely definitely go back again

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Name: H***** ?* !*
Date: 2016-02-12 20:50:48
Rating: 4
Comment: I have rented cars from this location several times over the last few years. I am surprised at the bad reviews I see on this site. I am always treated kindly, and professionally at this satellite location.They are frequently backed-up with customers, so supply & demand may mean youre waiting awhile, but they have always made me feel they go out of their way to fulfill my needs.It used to be the vehicle turn-around was so rapid that you didnt get a clean car, but the last few times I picked one up there, they were washed. Most of the time the inside glass needed cleaning.They only reason I gave 4 stars instead of 5 is they never have Mustang GTs to rent...

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Name: H****** D*****
Date: 2015-11-25 19:05:31
Rating: 1
Comment: This company is the worst to deal with. They dont care about their customers or the appearance of customer service.We made a reservation online and called yesterday to confirm they would have the vehicle at 9 like they said.So we get there this morning and nope, no vehicle and they give us some number that we havent had for like 6 or 8 years and are blaming us for putting it in the system when our confirmation shows that we entered our current number.And what is worse, the guy at the counter could have cared less.I asked if there was another location that might have one we could get now and his response was I could call but there wont be any.Really? We have proof your system isnt updating or using the correct information and its our fault?! Especially when we called YESTERDAY to confirm it would be available?How can you do business of you cant have vehicles available when they are needed by your customers and you had promised them to your customers and confirmed they would be there?And not only did the person at the location not care that there was nothing he could do, the company customer service line doesnt care either.Well... I will NEVER rent from enterprise again and I will always tell all my friends/family anyone who is considering renting not to deal with this customer unfriendly and uncaring company.

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Name: F**** M*****
Date: 2015-09-08 20:46:55
Rating: 1
Comment: Made a reservation for a customer around the block from this location at 11am, spoke to Arthur who said hed make the reservation and send someone to pick up our customer. They were backed up but would be able to pick him up within the hour. During lunch a member of our staff was placed on hold for a half hour with no answer, another member called and got Caleb who put them on hold for another half hour. During this hour we Hertz took our reservation and picked up our customer. We then called Enterprise back to cancel the reservation we made with them. We were hung up on twice and put on hold again. Calling from a new number, Caleb answered again. I explained to him what happened and that we needed to cancel the reservation. No explanation or reason was given, and hardly an appology. He sounded disingenuine and hollow, you could really tell that he frankly didnt care. I never had such a difficult time with them until now. I personally and professionally can not rely on them and can not subject my customers to their lack of service.Go elsewhere.

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Name: J** C*
Date: 2015-07-19 20:19:04
Rating: 5
Comment: I love the customer service that I received. Ron assisted me and there were a few hiccups with my reservation but he was calm and extra nice and made sure everything was handle in a professional manner. I would highly recommend this to anyone if your looking to be taken care of and hassle free.

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Name: M** C*******
Date: 2015-04-01 21:40:58
Rating: 5
Comment: I am waiting for my car to get fixed currently and farmers had scheduled a car pick up for me. I went down there, they were so nice when I had gotten there! I got a nice car rental easily and very quickly. Most people at work now and days are impatient and Rude. Buy these guys are so nice and cool. I dont know why there are some bad reviews...

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Name: P**** L***
Date: 2014-07-26 20:48:59
Rating: 5
Comment: I made the mistake of getting a pickup on a Friday afternoon when everyone else wanted to rent a car. So I was not surprised when there were delays to my pickup (it happens,I should have known better). Other than that, from the moment of pick-up to the time I got the keys, I can say that the staff was Awesome! (Friendly, cheerful) Fast process too, maybe because I had already made an appointment online but I didnt have long to wait. I dont usually give reviews but since this is my 2nd location Ive tried (the other one is in Redlands, also great!) I realized the service and professionalism is standard practice for any location.