Enterprise Rent-A-Car

Category: Car rental agency, Van rental agency
Address: 14730 Whittier Blvd, Whittier, CA 90605, United States
Phone: +1 562-945-3551
Worktime:
DayTime
Monday8 AM–6 PM
Tuesday8 AM–6 PM
Wednesday8 AM–6 PM
Thursday8 AM–6 PM
Friday8 AM–6 PM
Saturday9 AM–2 PM
SundayClosed

Site: https://enterprise.com/en/car-rental-locations/us/ca/whittier-friendly-hills-3270.html?mcid=yext:245709
Rating: 4.2
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,



Name: G******** A*
Date: 2024-06-21 13:26:04
Rating: 5
Comment: I got full of great things and thanks to the team for helping me out with the best options for my trip.simply amazing service.
Name: T***** L******
Date: 2024-06-16 07:03:43
Rating: 1
Comment: They had no cars to rent to me
Name: T*** S******
Date: 2024-06-12 19:14:41
Rating: 5
Comment: Its as if they read my mind. They provided me with exactly what I needed. ~Thank you~
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Name: J*** C*****
Date: 2024-06-03 21:52:05
Rating: 5
Comment: Excellent product and equally excellent customer service
Name: N**** O**************
Date: 2024-05-20 22:51:43
Rating: 5
Comment: Enterprise is always there for us. Staff is friendly and helpful. My rental car company has been and will be Enterprise!
Name: R M***
Date: 2024-04-17 15:47:04
Rating: 5
Comment: The service writer was polite and professional vehicles ready
Name: N*** F****
Date: 2024-03-20 19:17:58
Rating: 5
Comment: The team it’s very appreciated for their hard work. I’m always happy when I drive out of the enterprise parking lot. The service it’s great. I come out driving a different car when it’s need it.
Name: P******* M*****
Date: 2024-03-15 14:34:27
Rating: 5
Comment: I loved the service I recd from Brianna and Geoffrey..professionalAnd yet personable. Definitely will rent from them again...
Name: C*** F*****
Date: 2024-02-26 18:00:19
Rating: 5
Comment: Very happy with rental but most of all the employees. They are kind and welcoming. Christian offered an upgrade for waiting for someone to help us. My husband and I were so appreciative. We thought we would get a suv but no it was exciting when the young lady (I can’t remember her name but she was so kind) when she unlocked an Alpha Romeo we were in shock. Too bad we didn’t plan a road trip. But my husband car was in the shop. They also gave us a huge discount we are so grateful and thankful. As seniors we live on a budget. I had to call to ask for an extension and Jeff was so kind and it only took a few minutes. Thank you 🙏🏼🤗 all
Name: R*** H********
Date: 2024-01-17 16:02:35
Rating: 4
Comment: Car was nice, gas was great, only thing was the windows were so spotted from water 💧 spots was hard to see clear at night .At least they can clean or wipe down inside of the cars, gross 😷
Name: Y**** W
Date: 2023-11-07 04:42:15
Rating: 5
Comment: Ceasar the guy that helped us get a car was very nice and helpful.knowledgeable thank you all for your hard work
Name: C******* H********
Date: 2023-10-27 17:23:07
Rating: 1
Comment: Very disrespectful being the manager like she said lie about calling me a day before a leaving a voice message an I had by 4 year old son with me. She said am the manager if I don’t want to rent you I car I won’t and I said ok then. So sad some people think being a manager makes u better than others.
Name: E S
Date: 2023-10-26 01:37:59
Rating: 5
Comment: Great people great service! Corinna and Daniel where the best. Gave me the attention and service I needed. There great here at the Whittier location off of mills. Not like the one in la habra girl who answered was rude. Id definitely come n recommend this location. Thank you Corinna and Daniel for the Great customer service!
Name: T*** W********
Date: 2023-10-25 19:59:54
Rating: 5
Comment: They are always professional and friendly at this location. I have dealt with them many times, and every time has been a pleasure. From the manager, to the employees that check you in and out. Special shout out to Daniel and Cesar. The whole staff is incredibly efficient.
Name: J**** P******
Date: 2023-10-09 14:52:58
Rating: 5
Comment: Carlos got me into a car. Paula got me out of it. Everything was smooth as can be.
Name: R****** O****
Date: 2023-08-13 15:47:24
Rating: 5
Comment: My reservation wasnt in the system correctly, however, it was not a problem that they couldnt help me with. Very professional indeed along withreat customer service.
Name: H******** P*****
Date: 2023-08-11 11:34:13
Rating: 5
Comment: Friendly and pleasant experience at Enterprise rent-a-car in whittier ca
Name: T***** B*********
Date: 2023-07-28 23:41:43
Rating: 5
Comment: Clarissa and Dega help me out and they were great I had a wonderful experience with them
Name: Z***
Date: 2023-07-20 21:55:59
Rating: 5
Comment: Great experience with both my rental and customer service. Daniel helped me both times when I picked up and dropped off. He was very nice and made the process simple. Manager is also very helpful. I prefer this location over other locations when I have to rent.
Name: M****** G***
Date: 2023-07-20 14:35:10
Rating: 5
Comment: They were great. Did a same say rental and they called to tell me that their would be a wait if I came at the time I had reserved so I came a bit later. Otherwise everything went smoothly.
Name: L*** M***
Date: 2023-07-17 22:16:14
Rating: 1
Comment: Disappointed in their service. I have been renting a vehicle for family vacations for years. I made reservations months in advance for a camping trip .I was called a half an hour before pick up to wait an hour before coming. Upon arrival I was told they did not have the vehicle. There was no urgency when I told the employees I was leaving in the morning. I had to drive to the Pico Rivera location to pick up a vehicle. Very stressful!
Name: J****** J********
Date: 2023-07-13 12:26:02
Rating: 5
Comment: I really want to take the time to say Enterprise has one heck of a manager on-site at the location I went too! Karina was VERY helpful in a time in need! If I could give her 100 stars I would cause 5 isnt enough! Scary 1st time situation for me but Karina ensured I made it back home safe to my family! Thank you again!
Name: O** A*****
Date: 2023-06-28 15:52:02
Rating: 5
Comment: I have rented from this location 5x this year, and the staff is great!
Name: J******* G*****
Date: 2023-06-09 23:37:34
Rating: 1
Comment: Be ware, this establishment is under new management, they are not negotiable, i have been to this location 6 times. will file my complaint with corporate as well.the complaint is they are billing me for a vehicle before while i still have in route, i have not returned the vehicle. I have always paid for the rental upon return. this management has been harassing me for the payments, telling me my contract ends in 2 days when my receipt says i have the car till June 17th,. no one know what they are doing here, they kept running my card on site for the $150.00 deposit and locked my account i had to contact the bank to clear it, if you are looking for hassle free DO nOT Go here! take your business else ware..
Name: M* P*** 3**
Date: 2023-05-26 23:08:21
Rating: 5
Comment: The staff is very professional. When I was there to pick up our rental car, a hot head guy just came into the office exclaiming he had been put on hold for 40 min. Did not care that their were customers already there waiting in line. Cesar, the agent, stayed calm and told him he would help him as soon as possible. Then another gentleman stood up and told the hot-headed guy. Did he think he was above all of us there? Thats when the hot head calmed down. TYVM Cesar for your calmness and professionalism. Their cars are top quality just like their service.
Name: Z****** C***
Date: 2023-05-15 14:10:56
Rating: 4
Comment: Pretty straightforward reserving the type of car you wanted and a routine check before driving it and after returning it. I would recommend it again if I ever need to rent again.
Name: A****** R*****
Date: 2023-05-06 15:55:14
Rating: 5
Comment: Enterprise is great. The customer service is amazing and I am treated right. I am informed with all the necessary information and details so that I am safe and insured.
Name: J**** O*****
Date: 2023-05-02 12:01:29
Rating: 5
Comment: Busy place...Good for you! I brought another car here from one of our hubs. The atmosphere was nice. The agents are attentive & punctual with their customers & fellow delivery drivers. They represented themselves well.
Name: R****** S******
Date: 2023-04-10 16:36:24
Rating: 5
Comment: I had reserved a viechle for the wrong date. That was my mistake. When I arrived on the actual date needed Karina was able to accommodate me right away without any problems. I was so grateful for that.
Name: D***** Q*****
Date: 2023-04-01 00:16:42
Rating: 5
Comment: I have been to this particular Enterprise (Whittier, CA) twice and both times, the staff have been outstanding. All have displayed profession, courteous, customer-first behavior. Their attentiveness and ability to get the customer on their way was fluid. They all had a smile on their faces and their salutations felt genuine. Great staff. Keep it up.
Name: L**** M********
Date: 2023-03-31 14:15:25
Rating: 5
Comment: Always a pleasure to rent from Whittier Enterprise. Best rates and excellent customer service.
Name: A**** M*******
Date: 2023-03-31 13:21:41
Rating: 5
Comment: I wanted to thank Nadia and Solis for their EXCELLENT customer service. Every time I have visited this location in particular, Nadia has always been customer friendly, has a passion for what she does and always goes above and beyond customer satisfaction. She’s definitely the person to book with for all your rental or upcoming travel needs. -Happy Customer
Name: R*** L***
Date: 2023-03-08 20:58:32
Rating: 5
Comment: Friendly staff and everyone was understanding and no pressure to upgrade or to add on! Super easy checkin ( picked me up) and check-out… I will definitely come back whenever. I need to rent a car.!
Name: S**** L*** B****
Date: 2023-02-02 18:18:30
Rating: 1
Comment: My second time having a bad experience at this Enterprise location. Enterprise is not what it used to be before.
Name: S** O****
Date: 2023-01-18 18:17:52
Rating: 5
Comment: From the Manager to his whole staff, they went far and beyond my expectations. Any issues I had was resolved quickly and professionally. I couldn’t ask for anything better. Customer satisfaction is their top priority, I recommend this location to everyone
Name: A*** K*********
Date: 2023-01-17 19:44:59
Rating: 5
Comment: Great professional service, came as walk in without reservation and get a car anyway. I recommend Enterprise over Hertz on the same street.
Name: P**** R****
Date: 2023-01-11 17:57:47
Rating: 5
Comment: I was very pleased with the service I was given. I am a frequent customer and I was returning and picking up a rental. I was helped by a very nice and helpful young lady Annette. I will see you again soon and thank you.
Name: g*********
Date: 2023-01-10 23:53:53
Rating: 5
Comment: This review is specifically for Nadia. Nadia is extremely courteous, professional, and accommodating. I have rented several vehicles from this location and she is always consistent in the traits I listed above!
Name: G**** R
Date: 2023-01-03 07:36:19
Rating: 4
Comment: Good people, Im just sorry thier selection is limited. Other than that good people
Name: M****** O****
Date: 2022-12-30 15:59:19
Rating: 5
Comment: Annette and Nadia were the sweetest and gave me the most exceptional customer service! They made sure my experience was smooth and easy
Name: J**** C*********
Date: 2022-12-29 22:51:20
Rating: 5
Comment: The Enterprise rent-a-car in south Whittier is an excellent and conveniently located place to grab some wheels next time you have a need. The rental process is very easy and the return pretty painless. It can tend to be busy at times but the staff are very helpful.
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Name: A** L*****
Date: 2022-12-21 13:04:26
Rating: 5
Comment: Always great customer service. Have been coming here for years.
Name: a*** g******
Date: 2022-11-18 00:06:37
Rating: 1
Comment: OMGIt took 3 call and repeat my information again for car reservationsThey sucksWaited 3 hours to pickup me from home Im 7 mins drive awayHad to call every one hourPoor customer service
Name: T** S**** f*****
Date: 2022-11-17 18:57:56
Rating: 5
Comment: I had a great experience here. Great staff. We had a wonderful conversation. They helped me out with no problem. I recommend this enterprise for anyone looking to rent a car. I will definitely be back.
Name: G******** M****
Date: 2022-11-14 02:06:41
Rating: 5
Comment: First time renting a car I have such a great experience thanks for helping me 👌
Name: T*** B******
Date: 2022-10-17 22:13:17
Rating: 5
Comment: Been renting here for twelve years now. I sometimes reserve a car, and sometimes just walk right in. Always get quick service. Last week when I was here, Samantha helped me with a truck. I was in and out in fifteen minutes. Truck was clean, full of gas, and ready to go. Prices have always been fair. I will continue to make this location my number one place to rent a car.
Name: J*** V*******
Date: 2022-10-10 18:51:54
Rating: 5
Comment: I BEEN RENTING WITH ENTERPRISE FOR A LONG TIME BUT THIS WAS THE BEST EXPERIENCE SO FAR STARTING WITH DIANA, SHE WAS VERY HELPFUL AND FRIENDLYAND HER SUPERVISOR NADIA ALSO.THANK YOU
Name: C***** R********
Date: 2022-09-12 15:29:44
Rating: 5
Comment: Friendly, however they did not have a mid sized SUV, as I had requested. The employee that helped me tried to offer me a tiny tiny SUV (torrquise blue ) not sure if that is what u would call it. At the e bd he offered me a large SUV for the same price.
Name: F******
Date: 2022-09-05 02:53:35
Rating: 1
Comment: Must i rate this a 1 star??? Is there a -0 in the house??? Gave us a dented, dirty car that malfunctioned while driving it. Gave it to us w less than 1/2 a tank of gas. Told them what happened and didnt offer us a free rental or a discount or even an apology! Never rent from here! I know i wont!😡
Name: E* K*****
Date: 2022-08-29 00:30:01
Rating: 5
Comment: These guys are fantastic. Went out of their way to help me out. Got a great car, they did it quickly, and they were really nice about it. Thanks to everyone there!
Name: A**** O****
Date: 2022-08-26 16:43:35
Rating: 5
Comment: Always a pleasant and easy experience. No issues when asking for help or accommodations. The only place I go to for my rentals....
Name: K*** S*******
Date: 2022-08-10 16:17:52
Rating: 5
Comment: We usually go to this Enterprise. They’ve made things more efficient since we last went. Picking up the car was so easy and dropping it off literally took 5 minutes. The staff are friendly and knowledgeable. All in all a great experience, again.
Name: M*** O****
Date: 2022-06-27 17:53:30
Rating: 5
Comment: It was great the service was awesome and Matt was a friendly and patient guy thanks for the great service Matt 👍 😀
Name: D***** R*****
Date: 2022-06-26 22:38:10
Rating: 5
Comment: Had such a wonderful experience from the moment I picked up the car, all the way through drop off! Special thanks to Nadia for going above & beyond to make this whole experience run so smoothly!
Name: J**** W*****
Date: 2022-06-17 23:59:39
Rating: 3
Comment: We have rented several Vehicles lath last two have had issues. Our most resent rental tire sensor light was lit needing air and the s passenger rear wheel sounded like the bearings were bad. It was horrible. Returned early felt un safe.
Name: T***** N******
Date: 2022-06-17 23:45:09
Rating: 5
Comment: Always a pleasure renting vehicles here. Customer service on point. Thank you enterprise 👍
Name: J********* M*****
Date: 2022-06-13 22:09:06
Rating: 1
Comment: DO NOT rent a vehicle from this place. Poor customer service. Not friendly at all. I was dropped off to rent a vehicle since I had to go to work and my vehicle was in the shop. I just moved back to Whittier, so I had the Riverside address on my DL. They refused to help me out. They dont care about people. So disappointing.
Name: D**** P********
Date: 2022-05-14 17:59:45
Rating: 5
Comment: After calling the day before and making a reservation, when I got to Enterprise the reservation was not on record. Although it wasnt there, they went ahead and made sure I had a car. So 5 stars for the actual Enterprise location, and 0 for the phone reservation service.
Name: L**** H***
Date: 2022-05-13 15:45:14
Rating: 2
Comment: I have rented with enterprise numerous time in the past. This past weekend was my sons prom, I rented a Range Rover. The man helping me was extremely helpful. I rented on a Saturday and the office was packed he did give a 10% discount for almost a 2hr wait and then they washed the wrong car twice. When I finally got the car I wanted, the tail light was broke and the bumper was messed up. I took the car and on the way home the check engine light came on, I have never been so disappointed with a rental from enterprise. I paid good money for an “elite luxury” rental and received a bucket. I gave 2 starts because the guy helping me nice & helpful.
Name: P*** M***
Date: 2022-05-12 16:48:19
Rating: 4
Comment: Dropped off my rental here, they sure were busy as hell. The staff was moving quick.
Name: S**** T*****
Date: 2022-04-06 21:14:53
Rating: 5
Comment: Very prompt and attentive. I rented the Nissan Rogue Sport, and it drives excellent.
Name: B******* V*****
Date: 2022-03-29 22:46:22
Rating: 1
Comment: DAVID IS A COMPLETE GERK! I walked in for assistance and he would not help me unless I had some number he asked me for . I was not sure but pulled up my Allstate info on the phone which stated it was reserved . He was very sarcastic and rude . I let him know if he didn’t want to help me I would go somewhere else. He didn’t seem to care to help so I left. Worse rental experience of my life!We actually rented before there, and it was seamless! David clearly needs help!
Name: J**** J****
Date: 2022-03-28 17:32:50
Rating: 5
Comment: Excellent vehicle, in pristene shape. Driven to and from site by courteous staff. Treated with respect and professionalism by Amie during process. Have done business with Enterprise during working and now retirement years. Completely satisfied!!
Name: M**** H********
Date: 2022-03-26 16:28:02
Rating: 2
Comment: We have not been at this location in a long time, this time was busy, immediately you can see they are short with staff, overwhelmed by returning cars, that get the preference of the couple of people working outside, until the desk person had to go out an take care of delivering rentals, abandoning the long waiting line, and overall the staff was tired and not well coordinated, while waiting the line got longer waiting to be help. Not a good experience, not sure where they sent the nice crew that used to work there, I would like to think that early morning will be best to go and rent a car there. Make sure to make a reservation ahead.
Name: j a*******
Date: 2022-03-07 14:29:37
Rating: 5
Comment: The Whittier location is now operating better then ever. A new manager, Nadia is at the location and she has the place/employees running smoothly.
Name: S***** C*****
Date: 2022-03-02 15:11:25
Rating: 5
Comment: The process was quick, the car was clean, and dropping off was easy. I highly recommend this place for friendly service and good cars.
Name: N****** H
Date: 2022-02-10 16:59:13
Rating: 5
Comment: Nadia attended to me yesterday when I took back the car. My overall experience was great! She really stuck her neck out to help me out and went over the top. Super kind, helpful and knowledgeable!!! Thanks Nadia!!!
Name: M*** S******
Date: 2022-01-26 04:24:14
Rating: 5
Comment: I dont know her name but she was excellent hes making sure I get the car that I want not the car they want to put you in makes a difference wonderful people I just wish this car rates will go down a little more thank you Enterprise youre more simpler to rent a car from than most rental places its the reason why you get the money and they dont you got mine!!! LOL
Name: R****** G*****
Date: 2021-12-30 16:35:06
Rating: 5
Comment: This is the second time I’ve rented a car from enterprise on Whittier Boulevard and mills and once again I’ve had a great experience the staffs I was very accommodating and professional they answered all my questions and Were able to give me the best value for my money thank you very much I’ll definitely be back
Name: J**** J******
Date: 2021-12-14 02:03:17
Rating: 1
Comment: All I got was a run around for two day before I finally got in a SUV . My res. Was for a truck. After over 20 yrs of renting from them that how Im treated. And not even a phone call back from Corp. Thank you for your customer loyalty.
Name: A******** C*******
Date: 2021-11-16 04:41:40
Rating: 5
Comment: I came to drop off a rental from San Jose and the process was super quick and efficient. I arrived right before 9am (opening time) on a Saturday and there was already a line of people waiting outside of the gate, so just a heads up to plan ahead of time. I was the only person returning a car, so the process was super fast. The employee that helped me was nice and friendly. Definitely recommend this location!
Name: V****** D***
Date: 2021-11-12 05:43:23
Rating: 5
Comment: They were polite and very helpful throughout the rental process.
Name: L***** G*****
Date: 2021-11-11 13:00:55
Rating: 5
Comment: We had a very good Experience while renting our car.The people were nice and friendly and we were in and out in 20 Minutes.Thank You for all that you do.Brian And Laurie Gallop
Name: M****** V**********
Date: 2021-11-08 12:47:20
Rating: 5
Comment: Everything worked out as usual.Getting cars from them frequently.Never had a problem they couldnt or wouldnt fix right away.When it comes to getting a rental car locally, they are well abovethe competition. Best selection and business hours. Give em a chance.
Name: J**** b*********
Date: 2021-11-05 16:43:41
Rating: 1
Comment: Worst place to rent! They tried to hustle me into paying 350 for “ damages “ after returning the vehicle in the condition I picked up. Car was dropped off at a location of their choosing and car wasn’t picked up till after 4 days. Claimed it was my responsibility since I was the person on the rental agreement. W t f !?
Name: C** L*******
Date: 2021-10-27 15:39:52
Rating: 5
Comment: Helpful and quick, thats what I need when I need a rental vehicle. Sorry you dont deliver anymore.
Name: D** A*
Date: 2021-10-18 20:12:59
Rating: 5
Comment: After an AWFUL experience at Hertz I discovered Enterprise was less than a block away. So I walked over there and took a chance. They treated me like gold. I couldn’t get over how drastically different the service and overall experience was. It felt like they actually valued me as a customer (imagine that!) and worked hard to make a good impression on me to keep me coming back there for years to come - and it worked. Yeah, you might pay a little more here - but that’s the price you pay for not being seen as merely an inconvenience with a wallet. My hats off to Richard and the whole staff here. Thank you for helping me get a car on such short notice.
Name: N*** M*****
Date: 2021-09-27 00:50:17
Rating: 3
Comment: Great customer service, would have given 5 stars but the minivan that we reserved was quickly washed and they did a bad job of vacuuming.
Name: R**** A******
Date: 2021-09-08 21:57:56
Rating: 5
Comment: I needed a vehicle due to a break down and Enterprise provided a clean, low mileage vehicle. I set up an appointment over the phone and picked up the car. I was driving away within 25 minutes without a lot of hassle.
Name: V****** C********
Date: 2021-09-01 15:32:25
Rating: 5
Comment: This staff is the best!! I have never felt so at ease they have made everything so simple. Thank you all so much and Anthony you rock!! Best manger .
Name: P**** G******
Date: 2021-08-06 15:11:38
Rating: 5
Comment: Service was great ! Checking in To get the car was a very fast process. As well as when I returned the car. Made it very easy for me . The car I rented was exactly what I wanted and I received it cleaned and in good condition.Will de definitely be coming back
Name: T****
Date: 2021-08-05 22:49:58
Rating: 4
Comment: They were able to provide a vehicle at a fair price.the team was friendly and prompt.
Name: P*** N*********
Date: 2021-08-05 14:38:15
Rating: 5
Comment: Always use enterprise for my rental. Cars are always clean. Staff are very professional. More choices in cars.
Name: S**** M*****
Date: 2021-08-05 01:15:35
Rating: 5
Comment: Best best car rental experience! Such a nice staff and a great selection of vehicles. Also just to note Larry was the sweetest. He drove me to get my vehicle and had the best customer service ever! Everyone did. Thank u again :)
Name: S**** C*
Date: 2021-07-19 21:43:01
Rating: 1
Comment: Reservation made online -attempting to reserve via phone was met with an individual obviously lacking command of the language.Vehicle reserved in advance for specific day and time.Shortage of available vehicles resulted in hour and a half wait on day of pick up.Mid-size vehicle received - compact requested online.Request to extend reservation: responding agent initially unable to locate as she was looking in “Upcoming” as opposed to “Existing” reservations.Vehicle determined to be “one gallon short” of fuel upon return - an obvious ploy on the part of Enterprise to add charges.Unnecessary time spent waiting upon return as Enterprise agents had allowed a customer to park in front of the facility thereby blocking exit of all other vehicles.Agent transporting customers to drop off locations was not equipped with GPS making it incumbent upon me to use my own.
Name: S**** G*****
Date: 2021-07-19 17:29:12
Rating: 1
Comment: Bad service, bad cars. Inconsistent process for rentals. Been renting consistently with no problems with my debit and half the hold on my card all of a sudden they want 800 dollars hold for a 300 total rental car? They’re dead to me now. Never had a problem but I guess the lady in the checkered pants with half her zipper down didn’t know what she was doing.
Name: L***** R*****
Date: 2021-07-19 05:03:59
Rating: 1
Comment: Was supposed to pick up Vehicle at noon but wasn’t ready I was told that it needed to be cleaned I got a phone call an hour later that it was ready but when I got there the car was wasn’t clean and I noticed it was never moved
Name: T***** R***
Date: 2021-07-12 13:34:10
Rating: 5
Comment: Appreciate the staff at this location.They were very helpful took care of my transportation needs
Name: L*** O*****
Date: 2021-06-09 17:02:13
Rating: 1
Comment: Rented car online for economy car. Went to pick up no economy car. Got big Ram truck. Too high too expensive. Rip off
Name: D***** G*******
Date: 2021-04-14 18:36:55
Rating: 4
Comment: Very busy car rental place. Suggest you call ahead of time to make sure they have a car and make sure you have a reservation.
Name: S***** W****
Date: 2021-04-12 19:25:16
Rating: 3
Comment: Free upgrade to sporty SUV = Goodsmells like smoke/weed = Not goodTells me after the fact that there might be damage to the vehicle = Not goodadvises me to travel back to a location to review the damage with a representative. = Not good.Still Charges me full price for the entire car rental.Representatives are great the overall experience left me a little hesitant to use their services again.
Name: L*** M**
Date: 2021-04-09 14:34:14
Rating: 5
Comment: My Enterprise Rent-A-Car experience was a great one. I rented out a SUV for two weeks. The customer service is 5 Star. They are professional and answer all your questions. I look forward to my next rental in the summer. Thank you Enterprise.
Name: M****** P****
Date: 2021-04-08 21:59:53
Rating: 1
Comment: Not accommodating at all. Expecting me to call around for a comparable vehicle for an insurance claim. Couldnt find the reservation the adjuster made for my vehicle. Had me standing out in the cold on a rainy day under an inadequate canopy while they figured it out.
Name: M*** M*******
Date: 2021-03-27 13:52:23
Rating: 5
Comment: Experience was excellent. Easy pickup and return. Gave me a lift to repair shop too.
Name: C**** D
Date: 2021-03-26 04:05:23
Rating: 2
Comment: Some issues with the van i got. Broken wipers dome light not working basic radio. Oil change light came on. Van was deffinetly not covid cleaned and was given to me not washed or serviced. The van had many marks all over. The inside was dirty. Radio screen was filled with stains and fingerprints. Booked it 3 months ahead but got treated like i was a last second rental.
Name: A*******
Date: 2021-03-22 22:13:07
Rating: 1
Comment: Horrible customer service, waited 45 min for a vehicle (one wasnt available on the lot) magical they found one on the pot with a maintenance light on and a tire pressure gage light on 🤦‍♀️ problems just kept coming up and customern service failed again and again. Vacation ruined...
Name: g**** E*******
Date: 2021-03-17 19:02:06
Rating: 5
Comment: Great, friendly customer service from beginning to end of rental. Would highly recommend the Whittier branch for your next rental needs..
Name: M******* W****
Date: 2021-01-30 20:17:17
Rating: 5
Comment: Super friendly, picked me up, were there on time, filled out the paperwork speedily and everyone was helpful and curious. Definitely an A+ from me.
Name: T** C*****
Date: 2021-01-30 03:42:06
Rating: 1
Comment: This is an absolutely horrible location. They wouldnt let me rent a car that was $25 less expensive than a car i had rented from Enterprise before (and slower), just because I didnt have a credit card. Classism at its finest. Never renting a vehicle from Enterprise again and I highly suggest Turo to anyone reading this review.
Name: A***** m****************
Date: 2021-01-29 21:31:41
Rating: 1
Comment: I have used his rental service a hand full of times. Each time is a negative experience. The first time I forgot a credit card and informed the front desk person I needed to retrieve it from the house, when I returned the car was rented. During the time of Covid I was given a car with empty water bottles. During a different time of Covid I was given a filthy car. Right now as I leave this review I’m waiting for a car to be cleaned At 1:30 when I was scheduled for a pick up at 1:30. Regardless of my appointment time, they were not prepared and I’m on a short lunch break. All negative experience.
Name: R****** A******
Date: 2020-10-21 14:32:02
Rating: 3
Comment: Didn’t have to much selection at this branch. Saturday early morning this branch ran out of cars . However they did find one for me and I was very happy about that !!
Name: A**** L**
Date: 2020-07-21 02:08:38
Rating: 5
Comment: My favorite Enterprise location! Fast and friendly customer service with great valued prices. Cars are in as new conditioned. I’ve always enjoyed renting from here.
Name: J** s****
Date: 2020-07-14 13:52:48
Rating: 5
Comment: I always have a great experience when ever I go to rent a car very friendly staff
Name: A**** L**
Date: 2020-02-27 18:17:00
Rating: 5
Comment: This location in Whittier and Mills is my favorite go-to rental car spot. They open on Saturday, competitive rates, and the customer services are friendly and helpful. I’ve rented cars from them for years and never have issues.
Name: S******* H******
Date: 2020-02-14 19:43:19
Rating: 5
Comment: Sean went above and beyond for me. I am single staffed at work and get off after they close. They worked with me to be able to return it so I dont get charged another day. A+ customer service
Name: D**** C******
Date: 2020-01-14 22:21:33
Rating: 4
Comment: Busy on Mondays had to wait but service was above average and they ttied thete best to accommodate yout needs. Rented from them more than twice.
Name: A***** V*******
Date: 2020-01-13 17:14:45
Rating: 5
Comment: Awesome customer service from Trimm and Stephanie. I would suggest getting the Damage waiver for $16.99 its worth it.
Name: i****
Date: 2020-01-08 16:17:08
Rating: 1
Comment: When I rent from Enterprise I always look for my points but theres never ever any so I really think I might start renting from another .thanks
Name: S**** S******
Date: 2020-01-07 22:54:16
Rating: 1
Comment: Poor service, wont drive out of a certain radius for drop off and/or pick up. Order a certain vehicle weeks prior and they still dont have your car. Your forced to upgrade for more money. Manager told me she could have staff remove my car seat from rental, then had me waiting for two hours with a 1 yrs old child. Management is extremely rude and unprofessional. Staff is misleading with the truth and price quotes. In the 2 hours I waited 3 people had the same thing done to them. Very frustrating! I recommend you go to another Enterprise location.Very poor service.☹😡
Name: P***** B****
Date: 2019-12-07 18:47:16
Rating: 1
Comment: I am sitting here at Enterprise on Whittier blvd. It is very busy and there is only one person working at the counter. You do not want to rent a car here as you will be sitting for quite a while today. The woman at the counter answers the phone and is taking care of the customers on the phone before the customers waiting in the lobby. This is extremely bad customer service.
Name: K**** O B******
Date: 2019-12-03 21:37:05
Rating: 5
Comment: Recently had a reason to Rent-A-Car wanted the cheapest most economical ..... they upgraded me with no extra charge. Very nice, courteous no problems with getting the car and returning it.... they picked me up and took me home.
Name: C**** C***** (******
Date: 2019-11-12 17:33:56
Rating: 5
Comment: Absolutely some of the best customer service i have ever received, both at LAX and whittier locations.
Name: D R
Date: 2019-10-25 13:32:42
Rating: 1
Comment: I hate having to deal with the Whittier branch. I am forced to rent from this location because the Santa fe springs location doesnt have the weekend special which I think is ludicrous that only certain locations carry the special. The staff at the Whittier branch are the most incompetent staff I have had the misfortune of having to deal with in a long time. The staff in the Santa fe springs branch is far superior.
Name: G****** A*******
Date: 2019-09-18 17:46:34
Rating: 1
Comment: I made a reservation for a full size vehicle 2 weeks in advanced for the whittier blvd. location. I show up to pick up my car and pay and they dont have one for me. They then had to take me to their la habra branch in which they would give me an SUV but this car had ripped cloth seats. So therefore, I refused but had no car to get back to work so i had to settle until they got a different car back to put me in. My reservation was originally for 12 noon and by the time I got a full sized car that I reserved 2 weeks prior, it was 4pm! I think if people reserve cars, then the branch should not give the reserved car to another party or should come up with a better plan for reservations. I am upset that it took so long to put me in the car i reserved 2 weeks prior.
Name: G****** a******
Date: 2019-08-10 16:36:23
Rating: 1
Comment: I always rent here. It this experience was no good. Made a reservation. I called for a pick up 1 hour prior to my reservation and that’s when they spring this news on me at the time they have no cars. The person on the phone said only 1 hour delay. Ok stuff happens. When I called 2 hours later because no one actually called back (rude) there was still no cars but, the person on the phone said they were expecting more later today. Great... if my reservation was later today. 1 hour later I ubered to the location and there was not one car in the lot. I planned my vacation accordingly and now was 4 hours late hit a ton of traffic and wasted a whole day because enterprise overbooked ridiculous!! A side note as well I ordered a intermediate car and got a compact at that point I just wanted to get out. Worst experience ever.
Name: L*****
Date: 2019-08-01 15:40:55
Rating: 5
Comment: I usually avoid enterprise cause they are a little more pricey than some competitors. But wow the service shows. 10/10 for sure. Came in clutch with a last second car.
Name: C****** A******
Date: 2019-07-06 00:52:02
Rating: 1
Comment: Agent Ailene asked me irrelevant questions like:Where are you going? My ans: to my car repair shop.Do you know the address? -Its a few blocks from here actually.Whats the name of the shop? - Torque Automotive.Do you know the person you talked to? - OmarWhat kind of car do you drive? ( I wanted to say, none of your business)After all these questions, she checked all the information I gave her on her phone and said oh yeah I got it. Im a premium Plus customer and to be asked all these stupid questions is reprehensible.When I asked her why she was asking me all these questions, her answer was because we dont know you (Duh! of course she dont) and there are people who would steal the car (Oh really! - dont you have all the information you needed to verify identity?) My observation was, she was young, look young and inexperience. Please put her to a rigid customer service training to gain customer relations skills or most likely she is in the wrong job! Who the hell hired her!
Name: L** C
Date: 2019-07-02 14:44:16
Rating: 5
Comment: Great friendly customer service over and above what i expected.. Alee helped me with all my questions and adjustments to my reservations she was great .
Name: B**** O******
Date: 2019-05-31 00:28:40
Rating: 5
Comment: I always rent from Enterprise and I have never had a bad experience.The staff is great and the cars are new with low miles.I rent from the Whittier Friendly Hills location.
Name: N*** D
Date: 2019-05-28 17:57:53
Rating: 5
Comment: Fast, easy, efficient. Rented a brand new pickup for the ride from LA to SF. The car was clean and the price was very reasonable. This location was very busy but the staff does a good job of managing who is next and getting you in and out. Reservations always recommended and do them a favor by updating or changing your reservation in advance. If you do, its faster for everyone.
Name: c****** g*******
Date: 2019-05-23 14:28:15
Rating: 5
Comment: It was my first time renting a car. I was suprised on how quick the whole experience was. The car was not available at the location I went to. They gave me a ride to their other location. Everything was ready to go. Thanks
Name: M****** T***** W*******
Date: 2019-05-17 13:38:25
Rating: 5
Comment: So smooth just like clock work very helpful professional and polite young man assisted me even on the returning of the vehicle great job thank you Enterprise for making out trip to see my daughter temporarily stationed in Fallon Nevada Navy base a trouble free one
Name: R****** P****
Date: 2019-05-08 07:21:04
Rating: 5
Comment: The day my son lost his battle to cancer our car also lost its battle.With all the arrangements needing to be made and fundraisers to be thrown to raise the money ($15,000)for his burial i was going to need transportation quickly.I made my reservation online n picked it up hours later.I even ended up keeping it longer without any hassle at all.It worked out well.And to make things better The car was blue.The color of the cancer ribbon that represented the cancer my son had..Colon Cancer..Which is what i asked those attending to wear at his serviced.So to get a blue car to drive in his service made me feel his presence was with us.Thank you enterprise...oh yeah and another coincidence..My sons name was Jose.When i turned the car on it was on a spanish station and it said Jose where radio station appeared.Crazy Coincidence but true...
Name: P*** V** L***
Date: 2019-04-30 17:08:32
Rating: 1
Comment: It was terrible!! After being a loyal customer for so many years... my local Enterprise turns me down on a rental. What a dissapointment!! All of a sudden, after renting 12+ vehs per year... I walk in to rent a vehicle and Im denied cause I didnt bring in a Credit Card when I have never been asked for a Credit Card before. All of a sudden they decide to start implementing a policy they havent done before w/o advising me prior to my visit. I begged for a one time courtesy warning and I was turned down. According to the person helping me... she was the Regional Manager; and told her how I work Customer Service and there always exeptions we could make for our customers especially since it was a policy they just had started implementing. I asked for a Corporate Phone Number that had a local area code and were closed weekends. Geeesh thanks!! I Googled the Corporate Phone Number and spoke to Selena in MO and was also turned down. I was very upset. Wasted alot of my time. This took place last Saturday in Whittier, CA.
Name: L**** C********
Date: 2019-03-29 23:35:10
Rating: 5
Comment: Very helpful in finding me the exact car I wanted to rent and the cost was lower than initially quoted.
Name: D**********
Date: 2019-01-22 15:13:29
Rating: 5
Comment: Good Prices Compared To All Other Car Rental Agencies. & The Service Is Top Notch. And Of Course At Enterprise, They Pick U Up. 5*s 4 Sure.
Name: W*** P******
Date: 2018-12-29 01:43:38
Rating: 1
Comment: If I could give ZERO stars I would. This location is horrible, we have used them more than once and we are done! We had an insurance claim and the costs were to be paid by the party at fault.ENTERPRISE HAS ALL THE INFO THEY NEEDED INCLUDING CLAIM # etc, State Farm also confirmed they sent the reservation # not only originally, but again today.. When we picked up the vehicle it smelled like smoke and certainly was not clean just as many of the other reviewers have stated.We were also told that they would bill my credit card until ALLSTATE reimbursed them which I was completely OK with. Its been over 2 months and we havent seen any of the charges reversed, no followup by ENTERPRISE STAFF either. However, I was assured it could be handled. For some reason, I completely forgot about this and saw an ad for ENTERPRISE which caused me even more time to review my credit card purchases to see nothing had happened.Also, keep in mind, their prices change and we were gouged for the small truck they had available, They did not have any selection, so we were stuck with a Nissan Frontier truck.After a few days they called and said the truck was removed from inventory and they needed it back and would provide a different car. Really? why do I need to be inconvenienced due to their error of renting it in the first place. Also the engine light came on so I called and they made no attempt to come get the car, basically told me to keep driving it. This made it very unpleasant knowing that it could breakdown and possibly leave me stranded somewhere. Also, they called and said they needed additional $$$ for a deposit, which I have never seen.This was a very unpleasant experience and is still unresolved and it appears the person I talked to today didnt seem care and wasnt going to do anything, even after I stated I would just dispute the charges. Do yourself a favor and go down the street to the other competitors.BTW, read some of the other reviews, very similar to mine: Additional charges to your credit card, dirty cars, poor selection and staff that is unhelpful.Today I called Enterprise to see whats happening, they acted as if they had no clue and never seemed to make a call or do anything.Best to dispute the charge on my card and let them work to get their cash from Allstate. Such BS!ENTERPRISE, remember this, there is only one boss and thats the customer and they can fire everyone from the CEO on down to you, simply by spending their money elsewhere (Budget, Avis, Hertz, Alamo, Dollar, Thrifty)!Next time Ill deal with a more reputable office, but unfortunately, this location lost a customer for all future rentals at all of their locations. There is plenty of other choices out there who would love the business.
Name: S**
Date: 2018-12-06 02:51:15
Rating: 3
Comment: I needed a vehicle. They had the vehicle @ a competitive price. Their service was great.
Name: L**** H*****
Date: 2018-11-28 23:37:26
Rating: 5
Comment: I havent had to rent a car for a few years, but due to certain circumstances I needed to rent not only once but twice this summer.This location was the best ever. All the way up from the smiling faces of all the employees to the young men and women that were so eager to help me. ☺Its very hard to find good customer service these days.I just want to let everybody know because everyone always hears about the bad things but never the good things. I will definitely be going back to this location and renting more cars in the near future... 👍👍 As we say, 2 thumbs up.
Name: B**** V******
Date: 2018-10-13 21:19:29
Rating: 1
Comment: The service here is mediocre for the amount of money you pay for an intermediate car rental. I honestly would expect more out of their service. Even if you’re a gold member you still pay about $40 a day..... It’s nice they off pick-up/drop-off service but nothing really that stands out from other rentals. This location is kinda $#i++¥. Most of the cars I’ve rented here had some mechanical issues and they aren’t to helpful to make your exchange easy. Sometimes after waiting an inconvenient amount of time they give you a dirty car. Usually I wouldn’t mind but They very slow that you just want to grab the keys and get the hell out of there and clean it yourself when you have time. Just most recently I was charged an additional remainder deposit when I was suppose to be reimbursed for it. They tried to lie and tell me they do that in order to reimburse me. I called them out on their redundancy and ended up just telling me they made a mistake. With most of the inconveniences that’s happened here I’m not to confident in their service. Especially when it come to being charged.
Name: D**** L****
Date: 2018-09-27 22:37:55
Rating: 4
Comment: Good place to rent a truck, friendly service, although they dont have a Uber or Lyft dropping people off and picking them up, you kind of have to wait around their schedule and they will give you a ride home. Wasnt so bad about a 20-minute wait and they took me home after I rented the truck and returned it. Ford F-150 now I think Ill going to buy one
Name: S P*******
Date: 2018-09-10 17:01:05
Rating: 4
Comment: Very professional, wonderful service. Was in an accident and Enterprise was one thing that didnt cause any headache. Parking is an absolute nightmare at this location though.
Name: D**** C*****
Date: 2018-08-28 17:56:20
Rating: 4
Comment: The shop in Whittier, CA is typically very customer focused, very professional, however my most recent experience did not receive the same care as previous staff. The communication of available cars was not clear even as I posed questions related to other cars on the lot. The care presented was not washed, vacuumed, therefore I was asked to wait another 15 -20 for it to be cleaned. I will continue to rent from this shop in the future.
Name: J*** R******** (**********
Date: 2018-08-18 03:03:10
Rating: 3
Comment: Take many pictures of the car before you leave the lot. Though the car is may be cheap to rent, they are not kept up well.
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Name: A**** t*****
Date: 2018-08-09 21:49:56
Rating: 1
Comment: If I could give 0 stars I would. The guy who took my call was unproffessional didnt give me an estimated time or even get my number. I called back after a bit of a wait to ask for an ETA. A girl tells me hes out for pick up and hes picking someone up took my number and said hed call me. An hour passes and my husband calls they tell him they came waited a minute called and no one answered so they left. I have no calls. They then told him well its first come first serve and we missed our chance. Me my husband and our 2 year old have been sitting out front of the auto place waiting for them in 100 degree heat for over an hour. My little one is so red. Of course my husband and i are mad!! Even worse now were still stuck here trying to find a new rental place that 2ill pick up!
Name: S***** T*******
Date: 2018-07-26 15:03:26
Rating: 3
Comment: I know they try their best at this Enterprise but sometimes its just lacking. This last time renting from them I made a reservation a week in advance to get a compact car. I was driving up to Fresno and needed a car with good gas mileage. When I got there the only car they had was a pickup truck, a four wheel drive pickup truck at that. It had terrible mileage and I ended up spending four times more in gas than I usually do when making the trip to Fresno. I had to get to work and they had no other cars so I begrudgingly took the truck. They did rent the pickup truck to me for the compact car rate. When I returned the truck I was hoping to get some sort of compensation but all the agents were too busy to even talk to. I asked for a ride back to my apartment but they were all so busy that I decided to take an Uber home instead. Another $10 on top of the poor mileage truck I was basically forced to take. Theyre hit and miss, some times this Enterprise treats you right and some times they dont.
Name: J*** C***** T*****
Date: 2018-07-19 23:13:11
Rating: 3
Comment: Costumer service is great, very friendly stuff, but their cars are very dirty.
Name: R***** S******
Date: 2018-06-28 18:17:44
Rating: 3
Comment: The people there was great but I had a few issue with the car. First off, the car did not have the correct tags on the car. The back seat had something sticky on it. The radio was not working correctly. I would hook up my phone to the car and the next day it wouldnt connect again. Plus the screen kept going black like it was resetting itself. Plus the car display ask to service the oil. This was not a fun trip on the road when you have to worry about all those things.
Name: j***** h********
Date: 2018-06-24 19:01:34
Rating: 2
Comment: Picked up a car.. and was dirty. Didnt even offer to vacuum or wash it.. staff was nice ..
Name: A***** L*****
Date: 2018-06-14 15:50:16
Rating: 5
Comment: Very kind, best customer service I had with a car rental agency. Straight to the point and no b.s. I drive out of my way to this enterprise .
Name: P**** L**
Date: 2018-06-12 04:12:36
Rating: 3
Comment: Must be near end of the day, when questioning the policy on dents & scratches on front bumper, salesperson shows impatient because she has to repeat the policy. Poor customer service, next time I will choose others.
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Name: J**** G*****
Date: 2018-06-05 18:58:54
Rating: 5
Comment: I chose this location after the Pico Rivera let location was a jerk to me over the phone. This Whittier location or very professional and courteous.
Name: J**** T*******
Date: 2018-05-16 14:39:48
Rating: 3
Comment: I am an Enterprise Plus member. Major concerns with this ERAC address: 1)Even though my information is in the system and I had reserved a car online, when I arrived at the office, I had to show proof of residence before renting from this particular office. Fortunately, I could pull up a utility bill on my cell phone. 2) The customer service representative would not accept my major credit card as payment, and insisted that I use a debit card to secure the rental. 3) I was offered an economy car as a double upgrade! Yuck! After some discussion I was finally offered a true upgrade.
Name: C****** G********
Date: 2018-04-06 04:15:23
Rating: 5
Comment: Great customer service. Everyone was extremely nice and informative! I will always rent from enterprise!!
Name: O****** Y****
Date: 2018-04-04 18:40:11
Rating: 5
Comment: My experience with Enterprise was 100% satisfactory! Every person I spoke with while renting and returning the car were friendly, courteous, and helpful. I received quick service and a great car. Hassle free and inexpensive. I will definitely be a return customer and recommend anyone in need of a rental to visit Enterprise Rent-A-Car on Whittier Blvd, in Whittier before going anywhere else.
Name: C**** H********
Date: 2018-03-29 19:37:29
Rating: 5
Comment: My experience was as expected! I always use this location whenever I need a rental. The staff are professional and courteous and the cars are always in top shape when I receive them.
Name: h******* m********
Date: 2018-03-20 13:13:07
Rating: 5
Comment: This is the best place to rent a car from in my area. One time I reserved a car and when I showed up they were out of small cars. The guy that was helping me found me a car in Downey and immediately gave me a ride there to get it. They have the best customer service. I won’t rent from anywhere else.
Name: A** M******
Date: 2018-03-15 11:20:32
Rating: 5
Comment: On the worst Valentine days ever I was extremely pleased to deal with the people at enterprise on this day. Everyone was courteous and professional. The enterprise team kept me informed all the way through. Was very very happy with the service and rental car. Thank you to all enterprise team in Whittier made my horrible day so much better.
Name: T***** R********
Date: 2018-02-13 04:00:44
Rating: 5
Comment: Great Professional, CustomerService-oriented Staff to deal with.Our Agent Gracie Labra was Great ! This Company is Always helpful & seems to Sincerely want to help you with your Car Rental needs Thanks ! We will be back,..as usual.
Name: J*** D*******
Date: 2018-02-11 21:14:44
Rating: 5
Comment: Treats me like family.... I am a regular here and will always highly recommend enterpriseIn WhittierThanks to this team ...Omar, Lien,Hector, Luis, Yesenia,Noemi,Diana,Erica,Tasha.....U guys are the Best.... Keep up the Great Work. 10s across the board.
Name: J*** M* V********
Date: 2017-12-08 17:10:44
Rating: 3
Comment: Got a rental, it wasnt cleaned cuz they were pretty busy ( I didnt have the time for them to prep it, though). Yet, customer shouldnt be offered a rental thats not ready to go! Staff was friendly, polite, and efficient.
Name: J**** V*********
Date: 2017-11-30 16:29:40
Rating: 1
Comment: Beyond disappointed with this location. It was one of my favorite locations to rent a car from and Id go out of my way to go there. I rented a car from 11/13-11/18. The staff seems fairly new and not very organized. This is not to say anyone was rude or not polite, but the newer staff didnt seemed to be well trained. Why did I rate them 1 star? To start, I was told Id be picked up within 45 min from my office, well to say the least they picked my up almost 2 hours later. Then I was given a late model Chevy Malibu that had serious electrical problems. The auto stop featured almost caused 2 accidents. The car turned off in two instances, so I had to put the car back in park and then restart to get it moving again. Very dangerous situation. I was too caught up to call Enterprise and too far to go back and get the car exchanged. When I brought the car back, I mentioned the issue with the attendant and I was given a quick Im sorry. Is Enterprise renting out recalled or dangerous cars? I use to look forward to go to that location, but over the last couple times Ive been there it seems standards arent being held.
Name: h***** k***
Date: 2017-11-29 15:58:03
Rating: 4
Comment: Quick in and out! Customer service greatly appreciated and well taken care of. Gotta good deal and will continue to be a customer! Thanks
Name: J*** H********
Date: 2017-11-24 01:33:15
Rating: 3
Comment: People are rude and don’t understand the concept of making a reservation. I reserved the only Challenger they had on the lot and when I arrived it was gone. They know how to take a reservation but fail to follow through.
Name: M**** m*****
Date: 2017-11-11 02:34:26
Rating: 1
Comment: Called 20 min before closing I was going to rent a car tonight before they closed and I was gonna run up there I called ask them what they had available and I was put on hold and the girl never came back on the phone I called back a few times in But got sent to the hold music they never answered after that. I needed a car to rent very disappointed.
Name: J** B*****
Date: 2017-10-15 00:45:12
Rating: 4
Comment: Friendly staff and decent selection of cars to choose from. The sales pressure for the insurance was a little too strong. Pushed for details about our personal insurance for comparison to the point of it becoming awkward.
Name: S***** B***
Date: 2017-09-27 13:01:14
Rating: 5
Comment: Very accommodating staff at the Whittier Blvd & Mills Ave location. Every single person was polite & helpful in my getting the type Van that I needed to move my son into College. Could not be more pleased.
Name: e**** m******
Date: 2017-09-19 16:36:11
Rating: 5
Comment: The people behind the counter were very courteous,polite and very well concern about the customers that I visualize as I observe
Name: P*** G*
Date: 2017-08-19 17:32:08
Rating: 5
Comment: Great bunch of people here. Polite and accurate service. I was processed in and out in approximately 20 minutes. Good selection of vehicles. Use your Triple- A club card for 5% discount. Give your car a rest from long Vegas trips by renting a car instead, preferably from this Enterprise agency.
Name: A****** D******
Date: 2017-08-10 00:10:19
Rating: 4
Comment: Personnel was so friendly, rates are reasonable, sevice was great, went in and out. Will be going back in future occasions for more car rentals
Name: R*** F********
Date: 2017-08-07 20:10:44
Rating: 4
Comment: We definitely had another pleasant experience at the Enterprise in Whittier. Excellent customer service was provided and the truck was awesome. Even though some of the staff is new, I feel they are well trained in providing great customer service. I will be coming back in September.
Name: A****** G*
Date: 2017-07-21 13:56:42
Rating: 5
Comment: Staff is very professional. David offered me a ride home when he saw me looking up an uber. I will be back.
Name: A****** C********
Date: 2017-07-18 18:08:13
Rating: 1
Comment: So I was renting a car to go to Mexico. I called this location 2 weeks before and was told that I could rent a car from this location, but I had to stop by Chula Vista to get Mexican insurance. The day I came to pick up the car I asked Tasha at the front desk if she can confirm the address of the Chula Vista location and she shrugged her should implicating that she didnt know. After it kind of got awkward I told her, can you find out?, she end up looking it up, but was kind of rude about it. Another agent by the name of Alex, who was very nice, showed me the car I would be renting and asked where I would be traveling? I relplied by saying Mexico and he told me that I couldnt take their rentals to Mexico. I then told him what I was told and he said, oh, okay if that what you were told. After leaving I felt nervous and unsure because I was getting different answers, so I called Enterprise Customer service and they told me I couldnt take the car. I called the Whittier location and talked to Alex and he talked to the manager and they said that I could afer initially saying I couldnt. All in all I got a lot of different answers, which is ridiculous to me. This is your business, how could you not know. In my line of business, if I dont know something you better believe I will find out for my customers without them having to ask a second time. I mean we are in California, I am sure Im not the first customer from this location to travel to Mexico. It is ridiculous! After all that stress I get a call from the location a whatever apology for my troubles and that is it.
Name: B****** C*****
Date: 2017-05-19 16:39:56
Rating: 5
Comment: They were so nice and extremely efficient in getting me into the rental and then accepting it when I returned it. Will definitely use this place again for my next rental in the area.
Name: b**** b********
Date: 2017-05-11 18:33:55
Rating: 5
Comment: People are very nice. 3rd time renting there. Parking lot small but the friendly people make up for it. Dont be worried about renting from here they are caring people.
Name: R*** M****
Date: 2017-05-01 14:57:18
Rating: 1
Comment: I am giving my bad review for the following reasons. #1 - I received my car smelled of smoke. #2 - There was old food in the glove compartment had old food in a bag inside. #3 - I rented a Hyundai for 5 days left with a receipt that said $138.00 and they withdrew double that about $276.00. and they dont take cash. I will not be renting for this facility anymore.
Name: S**** B*******
Date: 2017-04-16 00:39:23
Rating: 4
Comment: Place was very busy. I was in and out in no time. Reasonably priced. Service was friendly and above average.
Name: n**** l**
Date: 2017-04-11 03:22:47
Rating: 1
Comment: Very unsatisfactory with the whole service myself and my daughter received today. Tasha was very non informative with my daughter situation. She is on a limited budget and was asking for the least expensive type of car and we felt she did not care of our Dilemma. Tasha should be more customer friendly and caring of peoples worries and concerns. She made us feel unwelcome.
Name: A** R*****
Date: 2017-03-01 15:00:08
Rating: 5
Comment: I Always have a pleasant experience renting with them the staff is so friendly and they always meet my needs going above and beyond.
Name: I****** L****
Date: 2017-02-23 19:55:05
Rating: 1
Comment: They suck big time, We had made a reservation 3 days in advance for a minivan for 7 people .on the day that a was going to pick up the vehicle I call their office to let them know we were on our way to pick up the van, and a man said yes well wait for you here. When we arrived to the place the same man that answer the phone was taking long . He ask for our credit card and DL. Then he told us that they didnt have no more minivans, what is the point of making a reservation if it doesnt guarantee the vehicle.They could of at least called us that our minivan wouldnt be available. This way we could of made other arrangements. Needless to say the whittier office stank of urine disgusting smell. Horrible experience there, we will never go there again.
Name: M****
Date: 2017-02-07 01:21:51
Rating: 1
Comment: Worst experience ever, new policies were not explained to me. Car smelled like Formaldehyde, couldnt even drive car it smelled so bad. This is the second time this has happened, with car smelling really bad.
Name: C****** C
Date: 2017-01-13 15:49:03
Rating: 5
Comment: Very impressed. Good customer service, good car choices, and Ill be using again.
Name: H**** M******
Date: 2017-01-13 00:29:45
Rating: 5
Comment: My go-to place if I ever need a car to drive, besides mine! They take great care of you, never had to wait (I tried once, but just as I put my coffee down they called me to the counter). All the staff is great and eager to please you with any rental or return. Plus they are reasonable in their rates!
Name: G*** O*******
Date: 2016-12-23 23:33:56
Rating: 3
Comment: Fair selection of vehicles, better to reserve. Staff was very helpful and I was out in less than thirty minutes.
Name: A****** S*****
Date: 2016-12-02 22:45:14
Rating: 5
Comment: Great service and selection of cars. I kept extending my rental and everyone who helped me was always great to speak with.
Name: C**** L***
Date: 2016-11-17 06:57:55
Rating: 4
Comment: We have been renting our cars here for a few years and have always been satisfied not only with the friendliness of the employees but with the vehicles as well. They always get us thru the process pretty fast and even help us in setting up our next rental. We had a problem with the windshield viper fluid not working even after we put in wiper fluid. Whenever we have had a problem we always make sure to mention it to the staff so that they can address it right away.All in all we are very pleased with Enterprise Rent A Car and their employees in Whittier and would definitely recommend them to anyone looking to rent a vehicle.
Name: M***** R***
Date: 2016-11-15 16:30:37
Rating: 5
Comment: I was very pleased how quick and easy it was to get the rental. The staff was very professional and friendly. I will definitely recommend this locations to others.
Name: M***** A******
Date: 2016-10-29 17:33:50
Rating: 5
Comment: This company by far is the most outstanding..apart from the others, while Im visiting my dtr .a couple of days ago, I called and inform of my hotel location, just waited for about an hour then this guy name Adam pick us up going to their office and did our paper works, he was friendly and knows how to treat costumer well.
Name: C******* P*******
Date: 2016-10-20 06:48:40
Rating: 5
Comment: I have been renting at this location for years. The best customer service and they dont make you wait. I love enterprise family here at this location. I have tried other locations but take my advice you must rent form this location...
Name: r**** g*******
Date: 2016-09-28 22:47:07
Rating: 1
Comment: Worst customer service, I will never rent a car from enterprise ever again. On Thursday, Sept 22, 2016 I went the Whittier Enterprise Rent-a- car for the purpose of renting a car and the Female helping me ask if I had a reservation which I said yes, I made a reservation but unfortunately I did not save the reservation and could not locate it. She preceded to tell me that she would enter the information as if I made a reservation, well she was renting a Chrysler 200 for 70.00 a day, of course I got upset and ask why so much and she said because today is a very busy day. Well, a Chrysler 200 is not a luxury or an SUV, but she said she would offer her employee discount at about $50.00 a day, then I offer to go home and make a reservation for the next day and she explain that I would only be saving $50.00 for making a reservation online. She will not open my enterprise account and she said she could not find me in the system, I had rented cars from the same place before . Any ways I was given the whooping price of 50.00/day, I should be jumping of joy right but the truth was that I was very upset, i took the car, went home made another reservation for the next day, same car (Chrysler 200) for 35.00 a day, then I called enterprise again wanting to take the car back and pick it up next day which they offer to honor the rate I was given over the internet, non the less I was charged for the full boat insurance 35.00/day. Nowadays its all about customer service, but these people are there to take advantage of their loyal customers, not good, I will not rent a car from enterprise ever again.
Name: P****** B*******
Date: 2016-09-09 18:05:21
Rating: 5
Comment: I have, been dealing with the Whittier Office of Enterprise and have always had a pleasant and rewarding service on every occasion. The staff is very attentive and professional as well as considerate and efficient. I will always be your number one fan......
Name: N*** Z*****
Date: 2016-09-06 08:35:09
Rating: 5
Comment: My first time renting a car and they Helped me out in every single way they could vary great staff
Name: C**** C******
Date: 2016-09-02 17:19:43
Rating: 5
Comment: I have been going to Enterprise for a few years, and I have never had a bad experience. The people working there bend over backwards to accommodate you, and their deals are better than anyones out there. I love that they pick you up and take you to their store, and take you back home afterwards. Very convenient locations. One of the few that accepts a debit card, too. Ive been upgraded because a car wasnt there that I had reserved, and there was no hassle about it. Great service, cheerful people, and very fast service.
Name: I**** A*********
Date: 2016-08-22 17:09:45
Rating: 3
Comment: Car Rental:Vehicle: Small/Great Condition; handled well. Good price.Customer Service: GoodCustomer Pick-Up to Rental Site:Poor. Confusion on pre-scheduled time (not acceptable!); was told must schedule on day of pick-up only. Walked almost 2 miles to get to car rental agency. . . . . . . . .Ugh!Rate: 3 Stars
Name: L******* T*****
Date: 2016-08-20 12:20:25
Rating: 5
Comment: Customer service is great some employees go out of their way to reach that great customer service and Manager (German) earned it with me. I am always satisfied with the service but on my return day this past Monday I left a happy camper 😊. I always Rent their and will continue. To be honest the cars do need a little more TLC..
Name: G***** P*****
Date: 2016-05-11 12:46:38
Rating: 5
Comment: I was very pleased with the service I received. They picked me up at my house sooner than they had estimated. The clerk who processed my paperwork was friendly and efficient. I was in and out in just a few minutes. Returning the car was just as easy too. It was a pleasure working with them. I have always had good service with this branch and can recommend them wholeheartedly.
Name: G***** A*******
Date: 2016-04-13 15:55:39
Rating: 5
Comment: I was treated very good, service was very good. The employee that helped me was happy, smiling and very courteous. I didnt have to wait forever, was attended right away. Enjoyed the car very much. Upon return of the car, the place was pretty busy but them Enterprise employees are on it. Once again service was quick, and I just happen to get the same employee that helped me the 1st time, the one with the happy smiling, good attitude. Even as hectic as they were. You employees of Enterprise of Whittier kick butt. Thank You.
Name: B****** A******
Date: 2016-03-07 15:24:43
Rating: 5
Comment: Amazing staff.First rental and helped me through the needed doc. Never felt rushed, all i can say is this location truly is full on on customer service.100% Britnay and mgr. Amazing but i had others who just smiled and i got my car .. Thank. you. Highly recomend. And if you go at peak hours, then be ready to wait a little or if you nook online like i did 3 weeks prior yge better the rate. These tips may remind us how we are quick to judge. I loved my service . see u soon renting in march
Name: L*** M******
Date: 2016-03-01 17:59:24
Rating: 4
Comment: Been dealing with Enterprise for a few years now. I reserved by rental online and got a great price. When I went in to pick up rental the staff made it fast and easy. I was even offered a free upgrade. I greatly appreciated it. Just wish that car was washed. Think that all cars should be washed and detailed for the next customer to enjoy.
Name: M****** S******
Date: 2016-03-01 17:55:52
Rating: 1
Comment: They were rude and unaccomodating at this location. They would not drop me off, citing a lack of drivers. I do not appreciate being treated so poorly as a customer. I consistently use Enterprise for my work car rentals, but was treated terribly at this location. I will not be returning.
Name: D**** M*****
Date: 2016-02-25 19:13:12
Rating: 5
Comment: The service is always been great! Sometimes we have a little wait due to under staffing, but the employees have always been very professional.
Name: C**** S******
Date: 2015-11-26 09:14:28
Rating: 2
Comment: I was struck by potentially deceptive business practice. I looked at prices for a subcompact car based on a reservation and it was $8 dollars per day less than the subcompact I ended up renting. The employee at the desk did NOT quote a price but said that we would be told the prices as we looked at various cars on the lot. I felt ripped off.
Name: A****** C*****
Date: 2015-10-21 13:21:37
Rating: 3
Comment: The staff was very friendly and helpful, my only dig would be that upon returning the car there was only one person at the counter helping people and 3 people in the cubicle behind the counter obviously having a good time. They didnt notice that a line had formed until the Nan ay the counter called out for someone to come out to help. The service was very good, the car was dirty and needed servicing as the service light was on. We called as we left when we noticed it but were told not to worry it was fine. I have used enterprise before and have never had issues. I will use them sgain.
Name: M***** B****
Date: 2015-10-01 18:32:37
Rating: 2
Comment: Tried to get simple information about renting a car here and dropping it off in Sacramento. Turned out it was REALLY EXPENSIVE! Was told it was cheaper to do it through the airport. Of course, that entails a 50 mile round trip for me and my guest. Could NOT answer the question about how much cheaper it was, even though was told it they are the same company, Enterprise....they are on different systems.Come on Enterprise...grow up!
Name: C********** L******
Date: 2015-04-08 16:29:08
Rating: 4
Comment: Overall a good place to rent cars. Staff is friendly, a bit unorganized when they are busy. I will come back and rent from them.
Name: S***** B****
Date: 2014-09-06 04:32:37
Rating: 2
Comment: I set up an appointment to rent a car and it took over an hour to get the car I wanted to rent. Also the wheels on the front of the car were full of dirt from the front brakes. It only took a half an hour to return the car. On the other side of the coin the car ran great.
Name: B***** F**
Date: 2014-07-09 00:24:46
Rating: 2
Comment: My recent experience with Enterprise in Whittier was definitely not as pleasant as previous experiences at other Enterprise locations or with competitors. My problems began when I called & was left on hold for over 5 minutes. I called back, the employee did not identify herself by name. I mentioned being left on hold & received no apology. The driver that picked me up was friendly & courteous, but thats where the customer service ended. I was not greeted upon entering the office & felt like I was an inconvenience while they were preparing my paperwork. I was walked outside to inspect the car & felt rushed & got a negative vibe when I declined the insurance. As the employee walked away I had to shout to him to get his name, just in case. I really did not notice the interior of the car until I reached home. It was the dirtiest interior that I have ever seen! The drivers seat was stained & the console had coffee stains & crumbs. I did mention that when I returned the car, but there did not seem to be too much concern. I hope that when I need a car again, I will be in an area other than Whittier.
Name: M* M******
Date: 2013-10-24 01:22:52
Rating: 2
Comment: I disliked it this time because I was overcharged.I booked a car thru AAA when I called for a tow. I requested this location as I have rented from here before. I later learned that the web posted rate was lower! If I had made the reservation thru the website, I would have saved money.When I brought this up upon returning the car, I was told that they didnt discount to AAA members, and since I had reserved thru them at their rate, I couldnt get the internet rate.Next time, check the web posted rate first and even call to see if that rate is different. Maybe compare with other car rental company...
Name: C**** L******
Date: 2012-08-29 22:49:26
Rating: 5
Comment: After going round & round w Enterprise corporate, trying to get a car rented for my daughter, Richard was the only bright spot in this ordeal. Finally, a problem solver! Thanks, Richard! Youre an asset to the company.
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