Enterprise Truck Rental

Address: 340 Plaza Dr, Folsom, CA 95630, United States
Phone: +1 916-357-5262
Services: From the business: Identifies as women-owned,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Truck rental agency, Van rental agency
Rating: 4
Site: https://enterprisetrucks.com/truckrental/en_US/locations/us/e130ft-folsom.html?mcid=iyp:24489699
Worktime:
DayTime
Monday7 AM–4:30 PM
Tuesday7 AM–4:30 PM
Wednesday7 AM–4:30 PM
Thursday7 AM–4:30 PM
Friday7 AM–4:30 PM
Saturday7–10 AM
SundayClosed



Name: G M*******
Date: 2024-06-17 01:49:12
Rating: 1
Comment: You are unable to redeem points at this location despite what the app says. The customer service is also subpar compared to other locations.
Name: C*** C******
Date: 2023-12-05 06:12:03
Rating: 5
Comment: The service here was fantastic. My car was being worked on by the dealer, so enterprise made the entire rental process as simple and as painless as anyone could hope for. I had to extend my rental multiple times, and every time I called, I was able to talk to a person in the office within moments, who was able to assist me. The staff was incredibly helpful and quick. If I ever find myself in a similar situation, I will absolutely use the services from this location again.
Name: T** 1***
Date: 2023-10-28 04:55:47
Rating: 5
Comment: Sterling and crew are always willing to go above and beyond.
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Name: V**** D****
Date: 2023-10-09 23:07:31
Rating: 1
Comment: Horrible service. Takes way too long, they don’t pick up calls and chat with each other. Something about them all washing cars together… car wash or rental co.?
Name: d**********
Date: 2023-10-03 16:56:35
Rating: 5
Comment: Quick easy, in and out and on the road.Thanks Enterprise!
Name: M*******
Date: 2023-09-28 23:12:07
Rating: 3
Comment: I went to the car rental place. Always very busy. There is always about 15 min wait. At times cars are not ready, not washed or cleaned. Seems like behind the schedule. This is my observation during my visits. The team really tries to work fast. So thank you and support them. Be there for your appointment on time
Name: A*** R*
Date: 2023-09-11 19:15:18
Rating: 1
Comment: Never staffed, schedule appointments and it’ll be atleast 45 minutes before your car is ready when you get there. Okay service but probably the worst sense of urgency out!!
Name: D**** P****
Date: 2023-08-07 20:11:26
Rating: 5
Comment: Thank you MsGabbie(Gabrielle) for taking care of me along with all the customers at Enterprise. Please continue doing an awesome job!
Name: S***** L***
Date: 2023-07-30 17:51:56
Rating: 5
Comment: We had to drop our Ford Maverick off in Folsom at the dealership. We needed a Ford rental for the day. We met Trent upon coming into Enterprise. He was so personable and worked very hard to make us happy and provide us 5 star performance. He’s a great asset to your company!
Name: D****** S****
Date: 2023-07-16 03:49:57
Rating: 5
Comment: Fast service,
Name: S**** P******
Date: 2023-07-02 04:47:57
Rating: 1
Comment: Made a reservation online on the 23rd to pick up today. Received a phone call yesterday 6/30 to confirm the reservation and time, spoke to Logan and let him know yes - Ill be there in the morning. I arrive this morning, and after two gentleman looking for keys to a van, come to find out - there is no van. I was then offered to go into Sacramento or West Sacramento to rent a van. Also in the middle of trying to come to a resolution, my card was charged. Yet - I walked away with no vehicle. I ended up going to Uhaul and renting a van without issue in less than 10 minutes. Its disappointing that after so many good experiences Ive had with the many facets of Enterprise (car sales, rentals, referring members to car sales, etc) that this has completely tarnished my perception. I will not be giving them another dime of my hard earned money. Still waiting for a call to get a refund on my already charged card since I did not receive services. (Posted at approx 10:30am 7/1)Update (9:45pm 7/1): although ehi responded in 3 hours, and I sent an email to them per their request, I have still not been contacted to remedy as of 9:45pm 7/1. I guess they just like to look like they care.
Name: R****** S*****
Date: 2023-06-11 22:01:48
Rating: 5
Comment: Excellent communication service and cleanliness highly recommended
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Name: O***** V******
Date: 2023-06-04 10:09:29
Rating: 5
Comment: Awesome as always
Name: L*** L********
Date: 2023-05-20 01:11:18
Rating: 5
Comment: Very nice employees and the service was great.
Name: C****** B****
Date: 2023-05-19 00:01:12
Rating: 3
Comment: Slow service charged servic fee on bridge toll only plus easy return.
Name: J*****
Date: 2023-04-05 15:49:35
Rating: 4
Comment: I got my truck nice and quick. Supper clean I would have thought it was new!
Name: C***** M*****
Date: 2023-01-28 01:30:49
Rating: 5
Comment: Great people, great company to rent a vehicle from. Very accommodating.
Name: b***** b********
Date: 2022-12-27 19:52:43
Rating: 4
Comment: Great team. Dealing with the beastly weather and calm demeanor.. much appreciated Gabrielle thank you
Name: G***** K*******
Date: 2022-10-06 19:21:05
Rating: 5
Comment: Great people, always help our business do what we do
Name: R****** L (*** P****
Date: 2022-09-10 01:42:25
Rating: 2
Comment: Even though I had a reservation, they had no car for me. After an hour wait, they obtained a car. I would give this place a zero, but my rental agent, Gabby, was friendly and tried really hard to explain their lack of vehicles problem.
Name: N***** K***
Date: 2022-02-17 22:09:42
Rating: 1
Comment: UPDATE: 2/17/2022: After receiving a bill for my deductible owed (legit), I received a corresponding letter stating since I hadnt paid yet, I am now BANNED from renting from Enterprise, Alamo, and National Car Rental. Per law, you should not pay on a claim until your insurance has settled the claim to ensure you pay the correct amount. And after several MONTHS of waiting for Enterprise to get the right information needed to process my claim to my insurance company, something Geico was also calling me for stating Enterprise was not contacting them back either, they place blame on the customer. DO NOT TRUST THESE RENTAL COMPANIES. I will NEVER rent from these people again. It was horrendous from the start. Please read where the chaos all began, below.Horrible from the start. I will not be going back. First, the call center did not iterate that the truck rental (separate from the car!) Closes at 10am on a Saturday...the day I had scheduled to pick up. They left me no voice-mail or call about a pick up time. So here I am at 1030 rolling in ready to go. I ended up forced to change my leave date for a trip 2 days later when they reopened. This altered my trip in ways I am still not forgiving of.. Then, the hightop cargo I rented, was not even there!!! They had to now get one delivered AND CLEANED from another site. Delaying my leave yet again. Once on the road, electrical issues, a slow leaking tire, and no documents (or charges yet) from Enterprise. Unfortunately, a semi spit a large rock at me while on the road so I had to file a glass claim with my insurance and Enterprise. It took both me AND my insurance diligently trying to gather the still missing rental agreement in order to close the claim. There were several unauthorized charges on my credit card to which Enterprise did attempt to clarify after I followed up with several employees, but I still do not feel content. Their invoice is generated manually meaning they enter whatever they need to make it right and I feel as though Ive lost my deposit and was charged more than I received. Especially after the problems early on and now my distrust, I will not be returning or recommending. What an unnecessary mess.
Name: T*** �******* S********** E*******
Date: 2021-09-14 02:33:08
Rating: 5
Comment: Always excellent customer service, inventory, and value. Special thanks to the team in Folsom CA for going above and beyond. Youll NEVER hear it from your management team, but I personally thank you for everything you did for me. The guy that lives in Carmichael, you know who you are, a special thank you for helping me out in the clutch. You ARE the Goat of Enterprise Truck Rental.
Name: T** V***
Date: 2021-07-12 00:01:59
Rating: 4
Comment: Nice service quick in and out
Name: P*** O*****
Date: 2021-05-26 16:18:48
Rating: 5
Comment: Very helpful, polite and professional
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