Estancia at Santa Clara Apartments

---

Name: P****** M****
Date: 2024-06-29 23:22:04
Rating: 5
Comment: James fixed our sink quickly and showed us how to do it. so we could do it ourselves if the issue returns. Very helpful

---

Name: L**** D* B****
Date: 2024-06-25 18:32:59
Rating: 5
Comment: Alberto was working at The Arches for the day and fixed my blinds quickly and efficiently

---

Name: W**** G* B******
Date: 2024-06-22 22:45:25
Rating: 5
Comment: We had an exceptional experience with leasing consultant Laura B. She was incredibly attentive and knowledgeable, making the entire process smooth and stress-free. Lauras approachable demeanor and outstanding customer service ensured that we got exactly what we needed and wanted. She walked us through all our options, keeping us well-informed every step of the way. Laura made our transition from one unit to another seamless and even checked in on us a couple of weeks later to see if we needed anything. We absolutely love and appreciate her! Highly recommend her services.

---

Name: H**** R******
Date: 2024-06-22 19:53:43
Rating: 5
Comment: I’ve lived at Estancia for a very long time. The leasing office has always been responsive to questions & concerns. Laura has always been great and I really appreciate her! The maintenance guys are awesome, arrive quickly & fix any issues that have cropped up.The apartment is good sized, and it’s nice to have a private garage. Plus, the storage units are huge & really reasonable!Grass needs some love, and water, but I feel safe here, and it’s a really great location.

---

Name: L**** T*****
Date: 2024-06-22 18:22:27
Rating: 5
Comment: When something breaks just call James. Hes great!

---

Name: L**** B*** M******
Date: 2024-06-22 01:09:48
Rating: 5
Comment: I have lived at Estancia for over a year now and I have enjoyed my living experience. The community amenities at Estancia are exceptional. The pool area is a favorite spot, perfect for relaxing on weekends, while the fitness center is well-equipped. Outdoor spaces like the BBQ areas and landscaped courtyards provide great places to socialize and unwind. The management team at Estancia is outstanding, especially Laura. Laura is always professional, responsive, and always willing to assist with any needs or questions. Maintenance requests are handled promptly, and they create a welcoming environment that enhances the overall living experience.

---

Name: D*** V*****
Date: 2024-06-22 00:56:45
Rating: 5
Comment: I recommend five they are so friendly and always smile..👍

---

Name: A*** B******* S*****
Date: 2024-06-21 23:54:52
Rating: 5
Comment: Thuy was very helpful in answering our questions and signing the lease.

---

Name: J*** R********
Date: 2024-06-21 23:10:00
Rating: 5
Comment: Amazing pool area and grounds! I came to visit a friend and we were able to enjoy the peaceful, quiet pool. Very relaxing! My daughter loves it and cant wait to go back! The grounds are so well maintained! You can really tell the team cares! BBQ pits were functional! Highly recommended!

---

Name: L*** B*******
Date: 2024-06-21 23:05:27
Rating: 5
Comment: I toured the property today, it looks clean and looking forward to moving in.

---

Name: L***** B*******
Date: 2024-06-21 22:51:06
Rating: 5
Comment: Im shopping around. But this property is my top choice.Very clean and I felt safe walking around and driving through the property

---

Name: j****** t******
Date: 2024-06-21 22:37:48
Rating: 5
Comment: Today i just sent request to change the battrey on my Apt door only takes 5 minutes to respond and change the battery by James I really appreciate hime to fix the issue and the service time thanks apt 815

---

Name: D**** M*****
Date: 2024-06-21 22:31:12
Rating: 5
Comment: Yeah for James with a smile

---

Name: H*
Date: 2024-06-21 22:03:24
Rating: 5
Comment: Apartment has good maintenance, good gym and community. James helped us fix with all inferior repair.

---

Name: F****** M*****
Date: 2024-06-21 21:40:24
Rating: 5
Comment: Thanks for installing the dishwasher

---

Name: C****** B
Date: 2024-06-21 21:30:34
Rating: 5
Comment: Very good service by Alberto.!

---

Name: V* D*
Date: 2024-06-21 20:03:54
Rating: 4
Comment: Big Thanks for Thuy and Laura for making our apartment transfer efficient and cost effective, they help keep the front office running as smoothly as possible for a community this large. Also massive credit and thanks to the maintenance team Mike, Alberto and James that work tirelessly to keep this place running. Tickets are usually closed out in 24-48hrs assuming they dont require unstocked parts or involve extensive damage. If you are considering living here, definitely only consider fully renovated apartments. Absolutely rent a garage. Absolutely install a RING camera system. As with all large communities it is collaborative effort to keep it safe and enjoyable. If you end up living here, stay vigilant, when you see something wrong dont be afraid to report it via the ticket creation app, it helps everyone. Just remember no place is perfect, and yes rents are expensive but in this zip code it is one of the best options with the most amenities. Also know we have a lot of dogs here, so it is good to be a dog person even if you dont have one.

---

Name: M***** N*****
Date: 2024-06-21 19:18:44
Rating: 5
Comment: Alberto Cruz is such a nice guy he is always so happy and a well speaking guy very helpful and I love having him as a maintenance guy here in our area

---

Name: A****** G*
Date: 2024-06-21 19:11:43
Rating: 5
Comment: Laura was very helpful in my transition. Awesome service, nice properties to choose from and the whole staff was great. Highly recommend Equity Apartments.

---

Name: Y***** M****
Date: 2024-06-21 19:05:21
Rating: 5
Comment: Laura is awesome! Easy to work with especially with my schedule.

---

Name: A******** G*******
Date: 2024-06-21 18:12:34
Rating: 5
Comment: Smooth move-in very nice apartment and community. Thank you so much Laura for all your support and attentiveness so far!

---

Name: V******** B*******
Date: 2024-06-21 17:33:47
Rating: 5
Comment: We leaved here for few years and leasing office team, management and maintenance team are always responsive and extremely helpful! Units are newly remodeled and bigger than your standard apartments in the area, leasing team always ready to address any concerns and help out! Thuy and Laura are the best to work with!

---

Name: t** c**
Date: 2024-06-21 17:08:00
Rating: 5
Comment: Toured with Thuy and had a great experience. Love the community and landscape. Staffs here are really friendly and professional.

---

Name: H******** R***********
Date: 2024-06-20 23:41:59
Rating: 5
Comment: Handle was fixed immediately. Good service by Alberto.

---

Name: S**** C********
Date: 2024-06-20 17:43:08
Rating: 5
Comment: Ive been living at Estancia for about 9 months and have really enjoyed my time here. The community is really quiet and clean. The staff is very friendly and helpful. Alberto and James have attended to my service requests very quickly. Farokh and the office team are always so welcoming. I always see improvements being done around the property. I highly recommend this community to everyone.

---

Name: A*** P********
Date: 2024-06-14 18:12:01
Rating: 5
Comment: I would love to recognize the services of Alberto and Laura at Estancia Santa Clara for all they have done for my 78 years old Mom and myself. From all maintenance and office needs, they both go outside the box to help and please. It sure makes a difference since Damion left. They make up for the rest of team that actually could use lots of training on customer service and interpersonal skills. Kudos to Laura and Alberto.

---

Name: Y**** G****
Date: 2024-05-25 06:40:07
Rating: 5
Comment: Recently moved into the apartment. The management and maintenance team is very quick to react and solve the issues. Recently I had some support requests promptly solved by Alberto. He is very polite and shares the details of why he is doing what is doing.

---

Name: M*** N*****
Date: 2024-05-24 03:04:00
Rating: 5
Comment: Estancia is a great place to live. The staff is very friendly and responsive, especially Laura (Youre a great help! Thanks Laura). The place has a nice pool and a great view to the Sillicon Valley. The security is beyond our expectation. We love that there are fences around the complex so that there wont be uninvited guests. In overall, I would recommend this place to my friends if they move to the area.

---

Name: A**** K******
Date: 2024-05-15 18:55:01
Rating: 5
Comment: James is great, I needed a bunch of services around the house and he fixed everything onspot no delays or half done jobs, plus he’s very nice and approachable

---

Name: S***** Y**
Date: 2024-05-10 06:19:55
Rating: 5
Comment: Had a lightbulb issue in my apartment and James resolved it on the same day. He’s very efficient and nice!

---

Name: P***** K****
Date: 2024-04-23 06:29:09
Rating: 2
Comment: Gate is always broken. The rent price increase from year to year is too much. There’s always trash in the hallways. The pool is not heated throughout the year.

---

Name: Y***** D***
Date: 2024-04-19 18:41:38
Rating: 2
Comment: Overall 2.5/5: I would not recommend Estancia (an Equity property) to my friends and families. I lived in Estancia from March/2022 to April/2024. I will break my rating into five categories, starting with the cons:- Price 0/1: First, the rent is 5-10% higher above fair market price IMO, with some hidden or higher fees such as 50$/M valet trash service and 75$/M cat rent, +25$ above normal price. Second, renewal increases 10% (max allowed by law) every year. My rent went 2702 -> ~2970(+10%) -> negotiated to 2840 (+5%) -> ~3100 (+10%) -> negotiated to 3070 (+8%) then decided to leave. Last, the move out charge is absurd. It includes 225$ cleaning fee, 300$ painting, 564$ carpet replacement, and 473$ accelerated rent fee that are unreasonable to me, when the inspection sheet says everything is either “Good” or “All OK”. Especially with the fact that my apartment had a scheduled renovation and the carpet will be replaced by hardwood anyway, charging painting and carpet replacement to the previous tenant is unreasonable in my opinion. I also provided 30-day ahead my move out date to be exactly the lease end day, therefore the accelerated rent fee is unreasonable to me as well. (will update on this)- Safety 0/1: This is a gated community but the gate is broken on average 3-4 months per year. While the gate is powered down, it is half time left open so it beat the initial purpose of being a gated community. Pedestrian entrance is sometimes open with a broken lock. The street across usually parks 5-10 mobile homes. Tailgating is common and there’s no solution because of the gate design. Despite I generally felt safe in this community, I have seen suspicious people inside the community and have had packages stolen within 15 minutes of delivery.- Hygiene 0.5/1: The community is generally a clean place, but there’re places that can improve. For example, there’re trash stains or food leaked out of bag along the way through which the trash bags are taken from apartments to outside trash cans. The leaked food will remain on the stairs and roads for months and it is still not cleaned. I have received multiple emails in the past two years suggesting that there’s a stair / patio / something cleaning scheduled, but they all end up being delayed to a TBD date. Maybe I missed it but I personally have not seen or hear one. I have seen rat inside the community - not around the trash cans, but inside the buildings and on peoples patios.Next are the pros:- Floor Plan and Noise 1/1: Estancia had one of the best floor plans I have seen in the Bay Area. I lived in a 1B1B and the ~800 sqft floor plan felt spacious. If the balcony is facing the right direction, there’s ample sun light. Noise concern is case-by-case: I personally don’t find the airplane noise annoying. I have had above neighbors who are high school students who like alcohol, party, and loud music - it wasn’t bearable at all. After they left, my above neighbors are decent normal people and I only occasionally hear their footsteps.- Maintenance 1/1: Estancia has an amazing local maintenance team! Thank you, James, Alberto, and many others that helped with my repair tickets. They are honest, fast, and careful. Most of my requests are taken care of within 2-3 days. For the ones that take longer, such as a dishwasher replacement and a dryer replacement, they gave proper heads up and kept me in the loop.To conclude, I generally had a good **living** experience with Estancia for the past two years. While I understand the incentive of making profit for a public company (Equity) and the renewal part is not controlled by the Estancia team, I consider it bad intent to place unreasonable charges and bet on the tenant is unaware / lazy so they can make a bit extra from the tenant. Because of this, you should only consider living in Estancia if you have a higher budget and won’t care about losing a few extra grands. However, with a higher budget there’re many other better, newer, and safer communities to choose from, so Estancia can’t be an attractive option.

---

Name: V****** S****
Date: 2024-04-18 00:30:15
Rating: 1
Comment: Airplane noise is really bad throughout the day starting from 6:30 am sharp. Gates are ALEAYS broken, open parking is always a risk and usually full. Lots of reports of stolen packages and cars broken into. RVs parked right outside the property. Equity will raise rent on you like clockwork. The houses used to be good value but have slowly crept up in price to now being expensive for what you are getting. Check out other places nearby like Mansion Grove if you want amenities and dont want to feel ripped off.The only good things I can recollect are Damien Darling as property manager who unfortunately moved somewhere else, and Alberto who is always prompt and thorough.Edit: Most of the new 5 star reviews are for Alberto specifically, if you remove those the star rating from the apartments goes to ~3/5. The apartments are running some sort of scam fooling people to rate the work provided by Alberto as rating for the entire apartment complex.

---

Name: K**** H****
Date: 2024-04-17 04:41:54
Rating: 5
Comment: My experience at Estancia has been great, signing the lease to a newly renovated apartment unit at a great price.Management responds quickly and is very helpful in answering any questions. Service requests are handled within 2-3 business days. There has been some inconvenience with both east or west gates being damaged a few times during my time here but management has always been communicative and repairs are completed in a reasonable time frame.The noise level during my time here is fairly quiet and uncovered parking near my unit has not been an issue after the new parking system was implemented. The location of the apartment is nice as well as being quiet and safe. Overall, I am very satisfied and had a great experience here. I definitely recommend living here or at least checking the apartment out.

---

Name: A****** M******
Date: 2024-04-05 03:17:12
Rating: 5
Comment: Alberto was the best from maintenance service.

---

Name: A**** F*******
Date: 2024-03-07 19:52:44
Rating: 1
Comment: Someone broke a window in my apartment (unit 1516) and estancia will not fix it. Do NOT live on the ground floor. They estimated 2 weeks to fix it and dodge my calls. This is a dangerous community and it is trashed constantly. There is loud construction and no security.

---

Name: P***** S*****
Date: 2024-03-06 00:49:13
Rating: 5
Comment: Great maintenance services, specially by Alberto. Quick prompt and helpful. So far so good!

---

Name: S***** k********
Date: 2024-02-29 23:35:04
Rating: 5
Comment: Thanks Alberto for replacing the stove.

---

Name: C**** L
Date: 2024-02-22 19:49:50
Rating: 1
Comment: You need a lawyer if wanted to live in this place!! I was charged almost $4000 unreasonable fees! The manager was so rude when I was trying to get an explanation of the charge. I even had to pay the rent when I moved out and had no access to the apartment. And was forced to pay super high cleaning fee and other ridiculous fees! Exhausted & Frustrated!

---

Name: J*** S*******
Date: 2024-01-30 18:58:33
Rating: 5
Comment: Alberto was amazing. He was quick, efficient & answered the questions I had as he replaced & repaired what needed to be done in the apartment. Very friendly & personable!

---

Name: P** L*
Date: 2024-01-23 05:16:08
Rating: 5
Comment: Very easy application process and moving in was quick and easy. Management had everything ready for us to start moving in with access codes etc. Amenities are very good and location is great with major shopping centers within short drive.

---

Name: D***** H*******
Date: 2024-01-14 03:34:11
Rating: 5
Comment: Alberto took care of 2 different issues in my apartment and I really appreciate his hard work.

---

Name: H*******
Date: 2024-01-04 02:00:20
Rating: 5
Comment: Alberto is a very hardworking, dedicated, and helpful person. I am very satisfied with his service.

---

Name: C******* N*****
Date: 2023-12-31 10:10:12
Rating: 3
Comment: The maintenance team is quite good and, for some unknown reason, leaves a card with an QR code to ask for feedback. This QR code, however, re-redirects the feedback and review rate to Estancia as a whole. This is why it is filled with good reviews thanking technicians for their work. But, it falsely inflated the overall rate of Estancia as a whole.In the past two years, Estancias score has risen from 3.x to 4.1 (maybe because of this).From current tenant - Please upvote so others can understand the partially-biased review rates.

---

Name: T*** �* k*** i***
Date: 2023-11-23 16:58:47
Rating: 1
Comment: When you move-out, please note that in order to avoid carpet cleaning charges, you must have the carpets professionally cleaned, as documented by a receipt you provide to the lease office. Otherwise they will deduct $90 from your deposit for the cleaning.

---

Name: R********** S********
Date: 2023-10-29 18:02:37
Rating: 4
Comment: Very good service by Alberto fixing the heating in apartment.

---

Name: m***** k******
Date: 2023-10-28 18:53:16
Rating: 5
Comment: He’s very helpful. Fixes everything until the end. Remembers to come back and complete the work. Punctual as well, respects the timings and follows instructions.

---

Name: H**** L***
Date: 2023-10-28 16:07:45
Rating: 5
Comment: Alberto at Estancia is awesome and helpful! He fixed our heart for the winter! Thank you Alberto!We’ve been living here for a long time and we’ve always been happy with the staff here!Great place to stay!

---

Name: N**** A******
Date: 2023-10-05 17:17:12
Rating: 5
Comment: Alberto Yello was fast and was good at completing service request submitted last night.

---

Name: N***** V** N*****
Date: 2023-09-27 20:06:34
Rating: 5
Comment: Alberto, our service tech was amazing! He came only 1 day after we had put in a request and fixed both of our laundry room closet doors as well as helped us turn on the water for our ice maker. I would recommend Alberto 10/10 and thank him for making our move in process that much better!

---

Name: G*******
Date: 2023-09-14 23:14:23
Rating: 5
Comment: As always, James from maintenance, is knowledgeable and does great work.

---

Name: K*** J***********
Date: 2023-09-07 02:07:14
Rating: 5
Comment: Very professional personnel at Leasing office and Apartment Complex Manager, They made leasing a unit at Estancia in Santa Clara very pleasant experience.My Family looking forward to move there very soon

---

Name: H***** S**
Date: 2023-09-06 17:28:02
Rating: 5
Comment: I got a noisy fan in my apartment. James help me repaired it fast just after the public holiday. Great to live here!

---

Name: w***** w****
Date: 2023-08-22 19:12:59
Rating: 5
Comment: James from maintainee team is very helpful . He attended to request promptly and fixwd my house problem quick. Thank you .love it.

---

Name: S****** M******
Date: 2023-08-20 00:13:23
Rating: 5
Comment: James is extremely helpful and efficient we recently had our dryer that was not working he repaired it and his work has always been to perfection and we are very happy with his service.Sukanya MohantyApartment number 1261604 Estancia Hope DriveCalifornia 95054

---

Name: V****** M*******
Date: 2023-08-10 19:10:51
Rating: 5
Comment: Alberto came into my apartment unit and was very friendly and professional. He informed me step by step on what he was going to be repairing and moved swiftly. I appreciate his help and time. Thank you Alberto for being so helpful and answering all my questions.

---

Name: B K***
Date: 2023-08-09 01:05:21
Rating: 5
Comment: Alberto did an excellent job! Fixed and replaced my dryer and tightened my faucet!

---

Name: N****** M******
Date: 2023-08-05 03:33:24
Rating: 5
Comment: Alberto was amazing! He was very polite and fixed all my maintenance requests promptly.

---

Name: K*********** B**************
Date: 2023-08-04 22:03:23
Rating: 5
Comment: Alberto, nice person and fix the case/issue with in a quick span of time. Thanks

---

Name: T**** Y* L**
Date: 2023-08-03 04:31:34
Rating: 1
Comment: They find every possible way to get your deposit deducted after you move out.

---

Name: B******* 1**
Date: 2023-07-30 05:34:12
Rating: 1
Comment: You know what gets me about these reviews, the robotic responses. Irks me because it feels ingenuine and feigned. X this apartment from my list.

---

Name: C**** A
Date: 2023-07-29 16:36:29
Rating: 5
Comment: I really enjoy living here as the community has so much space to walk and enjoy the community itself. The grounds are clean and the staff are very helpful and responsive. I’m really considering transferring to one of the new updated apartments once my lease is up as they definitely look much better and don’t seem to cost much more. Only complaint are that I want two standing showers instead of 1 but it’s fine.

---

Name: K***** N***
Date: 2023-07-27 01:55:02
Rating: 5
Comment: We had a toilet tank handle problem and I called for the service. They gave me a window of approx 2 days I guess. However, James showed up the same day and solved the problem in a minute. Hes very knowledgeable and efficient, but most importantly, he is friendly and professional. He is fantastic and deserves recognition for his services. Not only today’s service but he has done a great job whenever he is assigned a ticket. Great job. 😊👍

---

Name: J******* H****
Date: 2023-07-27 01:34:58
Rating: 1
Comment: Update 7/26/2023: After many escalations, I got my Security Deposit back two months later. Keep in mind their FAQ stated within 10-business days after Statement of Deposit Account (SODA) has been finalized, any unpaid balance will be refunded. 10-business days compared to two months.... Also, they claim they had mailing problems was the cause of the delay, unfortunately, I dont believe that. My USPS account shows proof of what is being sent or forwarded to my new address by date and time. Good luck for those who are fighting for their refunds.-------------------------------------------------------------------------------------------------------Update 7/14/2023: I contacted the front office and corporate staffs about my Security Deposit refund, and Ive waited for over 30-business days (giving them benefit of the doubt and giving extra time for them to process any work needed), yet I still have not receive my Security Deposit refund. Delinquent and poor behavior from Estancia management. Not trustworthy.-------------------------------------------------------------------------------------------------------5/25/2023: Please actually read the low rated reviews as the high rated reviews are short-term. I have lived in this apartment complex for the past 4 years. At first it was great and I liked it, but over time it became unbearable to live in this community. This place had more problems than what you would ever imagine.First issue was a refrigerator leak in my first year, that was never resolved when I opened a support ticket, their solution was to not use the ice maker because they didnt want to replace the fridge or find out what was wrong with it.Second issue, there were times where Trash valet would skip your unit and wouldnt pick up your trash bin (keep in mind, youre paying for this service on your rent), why would I want to keep this mandatory subscription that Im paying for and its not being taken care of? I could easily take out the trash myself.Third issue, my in-unit washer eventually went out-of-service, it took me a MONTH to get it replaced. I had to escalate this in order for them to speed up the process. There was no communication on how soon this support would get resolved. After escalation, they finally replaced my in-unit washer.Fourth issue, the garage I paid for malfunctioned and wouldnt close when pressing the controller. I was worried of having the garage door open overnight so I submitted a support ticket immediately. They had replaced the controller and reprogrammed it, however, that didnt resolve the issue. Eventually after weeks of dispute and more than 3 tickets opened about the same issue, they finally gave me a different garage unit.Fifth issue, thefts and car break-ins happen a lot in this community. My brothers car and another persons car was broken into in the same night. Luckily my brother had no valuables but as a reminder please do not keep any valuables in your car. Its sad to see that theres no security on-site at night patrolling a gated community.Sixth issue, the gates had malfunction MANY times and often enough they would leave it open overnight. And you guessed it, thats where car break-in and dumpster diving occurs by unwanted guest.Seventh issue, lots of package thieves for amazon shoppers. Youre better off shipping your amazon packages somewhere safe for you to pick-up.Eighth issue, unlawful entry of my unit. Maintenance team unlawfully unlocked my unit WITHOUT permission or notice. No support ticket was submitted. Its sad, Ive lost all trust in this team.At this point Ive given up with management. What is wrong with this team? In the end I realized that the management team doesnt care for their tenants and the community. They failed at their jobs - it was time to leave.I hope this detailed review helps as these instances are real and negatively impacted my family, if youre seeking for an apartment you should re-consider this place and stay away as far as possible, you can find a better community out there, this is not the place.

---

Name: C**** R*******
Date: 2023-07-15 20:31:30
Rating: 1
Comment: Not secure, no cameras, over crowded, trailer folks across the street come in at night through gates that are always stuck open. Parking is also packed at night because of the open gate and they picked up a new habit of no warning towing ($600 minimum bill) resident cars even though they have your number on file and could just let you know to move it. They also post fake reviews on here (read low reviews or check yelp). Hopefully you see this and avoid at all costs.

---

Name: K***** G****
Date: 2023-07-09 00:23:57
Rating: 1
Comment: Came a few minutes late for our tour appt. Found the leasing office locked. Waited for 5 mins and someone came out and told us the staff was on break and we should wait for them (outside). Finally after 15 mins when the staff came out, she blamed us for being late and refused to let us take the tour because they were gonna close at 5pm( Google shows they close at 6). If they don’t want people to show up late, maybe they themselves should set a better example.

---

Name: I***** A******
Date: 2023-07-01 22:44:28
Rating: 5
Comment: Appreciate for his kindness (James T) in spite of the 3 digits temperature outside his patience to finish the two job request I put in and put all together with a nice and humble smile!

---

Name: g*** m*****
Date: 2023-06-26 23:09:17
Rating: 5
Comment: I just wanted to thank the maintenance team, as they really shine at this complex. Alberto is a top notch mechanic, who is willing to take care of every task given to him. He always has a big smile and good attitude no matter how difficult the task. So shout out to Alberto and Estancias maintenance crew!

---

Name: b***** m*******
Date: 2023-06-23 17:56:48
Rating: 5
Comment: Alberto did an excellent job, he was very kind and helpful and respectful and had great customer service. 10/10!

---

Name: H****** B***
Date: 2023-05-31 00:04:07
Rating: 5
Comment: Alberto did an amazing job on taking care of all my maintenance requests.

---

Name: D******** G****
Date: 2023-05-27 23:24:52
Rating: 5
Comment: Alberto was very helpful in repairing the lights of our kitchen and bathroom.

---

Name: J****** I******* L**
Date: 2023-05-24 23:03:09
Rating: 5
Comment: Alberto! He provided a wonderful service 👏It was great to me! Thanks 😊

---

Name: J******** L***
Date: 2023-05-24 19:58:01
Rating: 5
Comment: Very detailed ! Great customer service. Went above and beyond.

---

Name: J******* D****
Date: 2023-05-24 07:15:46
Rating: 5
Comment: Alberto was great! Very fast and friendly, he assisted me with 3 problems in my unit in no time at all.

---

Name: T*** W*
Date: 2023-05-20 17:50:35
Rating: 5
Comment: Alberto fixed our toilet super fast! Thanks to the maintenance team at Estancia for always being so helpful!

---

Name: M***** T*****
Date: 2023-05-17 23:34:08
Rating: 5
Comment: Alberto was very helpful and nice! He had to repaint our door, and went above and beyond to make sure it turned out great.

---

Name: W**** W*****
Date: 2023-05-17 16:52:09
Rating: 5
Comment: Location. Location. Location. 5-10 minutes away from safeway, top golf, Peets, The Bay tails hiking, Great America and Levi Stadium. Walk to the Amtrack is about 2 miles away at Levi Stadium. To get to the Bart in Fremont hop onto the Amtrack, takes about a hour. Management recently replaced the mailboxes and the fob for the gate.

---

Name: D***** C****
Date: 2023-05-13 19:39:53
Rating: 5
Comment: The team is very responsive when I voice my concerns. Quick to act, respectful of my time. Very appreciated.

---

Name: B***** G
Date: 2023-05-13 19:12:56
Rating: 5
Comment: James was very welcoming, respectful, and resourceful. He was very quick with every repair and was such a joy to be around

---

Name: C***** H*******
Date: 2023-05-13 19:04:43
Rating: 5
Comment: We are very fortunate to have James Capote work at Estancia. He is very professional and does excellent work on all my tickets. He is a very kind and thoughtful person too.

---

Name: a**** a**
Date: 2023-05-13 17:57:19
Rating: 5
Comment: Alberto, that MaintenanceDid a great job he knows what he’s doingThank you

---

Name: M****** J*****
Date: 2023-05-13 15:54:17
Rating: 5
Comment: Alberto the maintenance man is the Best!! Always respectful and smiling. My kids love him

---

Name: J***** J*******
Date: 2023-05-13 04:58:46
Rating: 5
Comment: Had an awesome experience at this property thank you Damian gor all the help Im looking forward to my future home!

---

Name: c****** a****
Date: 2023-05-13 00:21:51
Rating: 5
Comment: Love the floor plan and open garden style also Damion is great overall great community

---

Name: C******* K**
Date: 2023-05-11 19:00:53
Rating: 5
Comment: I had a really good experience talking to Damion he was very helpful answering all my questions. I will definitely refer my friends and family estancia.

---

Name: B********* M*****
Date: 2023-05-11 18:56:44
Rating: 5
Comment: Demien has great customer service skills he always greets me and is very polite and helpful. He do his job very well

---

Name: C**** A*******
Date: 2023-05-11 18:51:48
Rating: 5
Comment: Damion is always on top of his customer service and never disappoints.

---

Name: R*** O****
Date: 2023-05-04 20:03:13
Rating: 4
Comment: Estancia is a great community to live in, recently they have had a lot of upgrades. A new gate to the pool and a gate in the front entrance of the leasing office. We have trash valet that comes to pick up our trash which is a great luxury. We are able to enjoy the pool all summer long along with two jacuzzis in the community. One in the pool area and the other in a more secluded area in the apartments. Also, the gym is a nice amenity to use they have a mixture of machines that you can use along with some weights. Also, the BBQ areas I love to cook out at on a nice summer day. For the staff currently I have worked with Damion and he has worked with my request and helped me resolve any issues I have had with any work maintenance request. Damian has been trying to hear more of the tenants request to work with hearing our concerns and resolving issues. If you want a nice community to live in come check out Estancia for yourself.

---

Name: s****** s*******
Date: 2023-05-04 18:32:28
Rating: 5
Comment: I am writing this and Everyone that work at Estancia are really nice to work with I been living here at Estancia for almost 22 years

---

Name: N**** B
Date: 2023-05-03 19:11:35
Rating: 5
Comment: Love it here, very resort vibes! If you haven’t seen the pool area yet, you don’t know what you’re missing. Plus, I couldn’t live without my own garage, makes it feel like apartment living.

---

Name: M******** H****
Date: 2023-05-03 15:59:52
Rating: 5
Comment: Service is always great, James is typically the one who works in our home and he is super helpful. The office team is also very responsive when I’ve needed them.

---

Name: L***** M******
Date: 2023-05-03 02:55:34
Rating: 5
Comment: Thank you for the service you provided Damion. You were really helpful.

---

Name: M***** S************
Date: 2023-04-26 20:30:59
Rating: 5
Comment: Ive been living at Estancia for a couple months now and I really feel like Im home here. The leasing process with Laura was great and after moving in the team have gone above and beyond my expectations. They make an effort to get to know their residents and keep us updated on changes or improvements to the community. The maintenance team is incredibly professional, the apartment and amenities are amazing, and food/shops are just a short walk away -- so happy to live here!

---

Name: J*** K****
Date: 2023-04-24 19:20:50
Rating: 5
Comment: I highly recommend estancia apartments to family and friends looking for a new place to live, I enjoy living here never have a problem and when I do the office and staff are always so helpful. Damien is always quick to assist with any problem or questions I have. I appreciate his service.

---

Name: S***** M*******
Date: 2023-04-24 16:13:13
Rating: 5
Comment: Damien is always extremely helpful and addresses all concerns. Great job Damien

---

Name: I*** H**
Date: 2023-04-24 14:09:53
Rating: 5
Comment: Estancia is a very beautiful and quiet place. Loved it. Staff and Management are very friendly and very helpful. Best experience Ive had so far. Love love this place. Totally recommend checking out.

---

Name: A***** R******
Date: 2023-04-24 05:38:44
Rating: 5
Comment: I’ve lived in many different places, but this community is by far my favorite. The staff is always helpful and responsive, and the amenities are top-notch. I especially love the pool area.

---

Name: D******** P*****
Date: 2023-04-24 05:22:21
Rating: 5
Comment: Ive been living in this community for a couple years now, and I can say without a doubt that its the best place Ive ever lived. The management team is incredibly friendly and helpful, and they go out of their way to make sure residents feel comfortable and happy.

---

Name: V****** M****
Date: 2023-04-24 05:16:20
Rating: 5
Comment: This community is the perfect place to call home. The apartments are spacious and modern, and the location is fantastic - just a short drive from downtown but still peaceful and quiet. I highly recommend it!

---

Name: Y***** M******
Date: 2023-04-08 18:25:09
Rating: 5
Comment: Excellent service, very efficient and very kind, Mr. Alberto was when doing the repairs, thank you very much..

---

Name: R***** A****
Date: 2023-03-31 17:38:39
Rating: 5
Comment: Damion was so friendly during the application process and we are very excited to move in.

---

Name: M R***
Date: 2023-03-28 20:38:07
Rating: 5
Comment: Mr Damion was very helpful and made all documentation very easy to turn in. Didn’t even need to come bring in any paper work after the first visit. I was able to move in easy and quick.

---

Name: C**** M*****
Date: 2023-02-28 01:58:01
Rating: 2
Comment: We lived here for 2 years and the staff are very responsive. The community really deteriorated though while we lived here. It started out very safe but over the past year there were multiple break-ins to our mailboxes which resulted in loss of our mail. Vehicles were stolen out of the parking lot and the gates seemed like they were constantly broken so they stayed open. The hot tubs had a lot of grime and dont look like the floors were cleaned very often.

---

Name: D**** V******
Date: 2023-02-26 00:40:02
Rating: 5
Comment: Shoutout to Damion and the team for continuing to address the RV situating on hope Dr, we appreciate your efforts.

---

Name: A**** J***** S***
Date: 2023-02-20 15:01:47
Rating: 3
Comment: I have been here for almost five years. It used to be very nice, clean, secure, and well managed. Things got very bad during and after the pandemic. In recent two months, two of my cars were smashed when parked inside the gated area - windows broken and sun glasses taken from the closet...Out of three managers, one young female manager were very bad: first time she just asked me to go to police, and second time she literally stopped me from reporting by just saying: stop yelling at me (while I admit i raised my voice in frustration but definitely not yelling-check video survellance). All in all both time, she was neither professional, or helpful, or informative, nor sympathetic at all! In contrast, one male manager suggested me not to lock my cars at all at the first time (so i did)... Another one (Laura) in the second time showed patience and took my suggestions to report to upper management for more patrol, provided me info for using mobile app my santa clara to file complains, and also gave me the location of a local police station (in Watermark Plaza), all very helpful to a very frustrated resident. Still i believe it is probably time to move...

---

Name: R L
Date: 2023-02-15 23:24:23
Rating: 5
Comment: Damien was most respectful, polite person and very helpful

---

Name: M**** F**
Date: 2023-02-15 23:08:36
Rating: 5
Comment: I love the vibe of this community, very vacation resort by yet still quiet and peaceful

---

Name: j*** p**
Date: 2023-02-15 22:59:40
Rating: 5
Comment: Damien and James have always been extremely helpful!

---

Name: C P**********
Date: 2023-02-12 21:56:18
Rating: 5
Comment: Beautiful complex. Very spacious living area. Staff is helpful and friendly.

---

Name: V****** E******
Date: 2023-02-10 22:12:21
Rating: 5
Comment: I want you to know how much I appreciate the excellent service we were provided today by Damien and Alberto. We had a couple issues in our house but Alberto was able to address them ASAP and fix the problem professionally and quickly. The entire team is always so willing to help.

---

Name: G****** C***
Date: 2023-01-30 17:36:53
Rating: 1
Comment: Ive lived in the USA for 4 years and I can say with certainty, this is the worst condominium Ive ever lived in, horrible maintenance, the office has the worst employees Ive ever had, and not to mention that I left the condominium 4 months ago and even today they have not returned my money. To move in you have to pay on the same day, who leaves has to wait 1 year? DO NOT live in this condominium it is expensive and bad

---

Name: J********* C********
Date: 2023-01-27 06:30:08
Rating: 5
Comment: Alberto was really helpful and did a fast job!

---

Name: C* L*** D*****
Date: 2023-01-27 03:18:42
Rating: 5
Comment: Staff has always been quickly available to assist with any questions and concerns Ive had, and they have been getting better with overall communication since I moved in.Thanks to Alberto from the maintenance staff who helped swiftly install a new microwave after mine broke.

---

Name: R****** S*****
Date: 2023-01-23 17:53:09
Rating: 5
Comment: Alberto gave us good service at our apartment

---

Name: L**** B****
Date: 2023-01-23 06:44:50
Rating: 5
Comment: Alberto did a very good job replacing the battery to our door.

---

Name: T***** B******
Date: 2023-01-21 01:22:12
Rating: 5
Comment: I’ve had issues with my garage door for awhile. They have gone to fix it. This time was awful. On January 4 my garage door would close. It was around 8pm. I called maintenance. Finally when I call back I was told that any issues with garage doors could only be done during business hours. I would have to call at 10am and make an appointment. My garage has my personal items. I wasn’t going to leave my garage door open all night. We’ve had several break ins and things stolen. I decided to pull the handle and close it manually. Well later the following day they fixed the problem . At least I thought so. On Jan 19 at 6:30am my garage door wouldn’t . I have a doctors appointment to get to. I called maintenance again. This time I get no one calling me back. I call maintenance answering service again and she said that she did relay the message. Well after waiting for 45 minutes I decided to call an Uber. Finally around 8:30am I get a call from one of the maintenance guys. He never wants to give his name. But he tells me he showed up to my apartment but I wasn’t home. I never got a call from him saying he was on his way. But he did say he would take care of the garage door and leave me a new remote. I asked him if he could leave it in my apartment. He stated no problem. He would do that. When I get home there’s is no remote and apparently my garage door was never work on. I called maintenance answering service and someone would come to help me. As I was walking out I ran into Alberto, he is the maintenance man working that evening. He took care of the garage door and reset a new remote with in 20 minutes. He was kind, considerate and very professional. I was very pleased with him. My only regret is that I never got the name of the so called maintenance person that never even tried to help me but was just lying to get out of doing his job. Thank you Alberto.

---

Name: j******* s****
Date: 2023-01-20 05:40:53
Rating: 5
Comment: James C is very efficient and really quick and solved our issue within few hours which was a major issue as our washing machine was not working thank you so much James

---

Name: P****** R***
Date: 2022-12-20 15:57:22
Rating: 2
Comment: 1. Not a gated community : some pedestrian gate or the driveway gate is always broken or under maintenance.2. Noise between floors and noise of aircrafts/ trains can be annoying.3. The mandatory valet trash service for 30 bucks a month is more of an annoyance than a benefit.4. Security issues and theft is a problem.5. Erik in the leasing office and maintenance staff are amazing! They are quick to respond and hard working!Wouldnt recommend this place for the price! If you include parking and valet trash fee, rent is comparable to other better apartments which are far better.

---

Name: A**** I*
Date: 2022-12-10 16:40:50
Rating: 5
Comment: Beautiful community, friendly staff, prompt response to service requests, what else can one ask for ? I am a happy resident.

---

Name: S******* H******
Date: 2022-11-20 03:56:28
Rating: 5
Comment: Honestly one of the best places I’ve lived! The staff is amazing and the property in beautiful.

---

Name: M*** E******
Date: 2022-11-16 14:16:09
Rating: 5
Comment: Great place to move in. Perfect floor plans with generous storage space and light colored finishing keeping the house bright. Kids friendly atmosphere. Overall its a beautiful place to move in. Except the car parking is an additional charge of 100$ as free open car parking is discussion about cars safety. Other than that all good.

---

Name: E***** K**
Date: 2022-11-01 05:45:10
Rating: 5
Comment: I highly recommend this apartment. It is close to safeway and library. And I like to relax at the nearby Ulistac Natural Area and Lick mill park. It takes just 10 min to get Mountain View. It is good to live and reasonable apartment to rent. The management team has always been extremely accommodating with me. Especially, I could join estancia apartment within ONE day thanks to Thuy who is one of the leasing consultant in estancia apartment. She is kind and most efficient person Ive ever met. The maintenance guys are never delaying any fix. I have had issues at home resolved within one day. All parts of the apartment are always clean.

---

Name: P******* C*
Date: 2022-10-29 21:09:13
Rating: 5
Comment: Excellent stay experience. Very responsive and friendly staff.

---

Name: T**** H**** (****
Date: 2022-10-29 00:20:06
Rating: 5
Comment: We got a lot of help from The leasing manager Thuy Michel for finding our apartment. She is very responsive and patient with all the questions we had. Really happy and excited to move to this new property!

---

Name: M****** A******
Date: 2022-10-27 04:30:07
Rating: 5
Comment: Estancia apartments are at the top of my list as Ive been searching for a new apartment. Despite being slightly farther from my job the complex was clean, dog and family friendly, and the surrounding area gave me no concerns. The apartment we toured seemed well maintained and everyone Ive spoken to has been very helpful.

---

Name: T****** M****
Date: 2022-10-27 03:05:12
Rating: 5
Comment: I highly recommend Estancia Apartments as this is a great community and led by a dedicated and hands-on management team. I greatly appreciate all of the support that they provide to both residents and vendors alike. Five stars!!!

---

Name: S*** G****
Date: 2022-10-19 03:42:13
Rating: 1
Comment: Terrible apartment complex and even worse leasing staff. They have a mandatory trash service you have to pay it’s $35 a month and won’t let you back out of it. Their gates and garage doors barely work half the time. Security is super sketchy and the staff seem clueless I’ve heard that many people have gotten packages stolen. The staff that sold me my apartment don’t remember me and just treat me like a number. Would recommend a cheaper and more customer friendly option because estancia apartments is an overpriced monstrosity. I hope management makes some changes because a lot of their staff especially in the leasing office is just blatantly incompetent and don’t care about their tenants.

---

Name: V***** M******
Date: 2022-09-27 06:44:54
Rating: 1
Comment: Good evening to all residents, Ive been through a lot with Laura and Im sure most dont understand how she manages to work with the public and not have a moment of sympathy, she and her husband, I was training at the gym with my brother, he was in the last set, 4 moves left, i asked please wait 5 seconds, she was very rude and zero sympathy, turned out the lights when my brother was exercising, if he got hurt who would pay the doctor? I dont understand how this lady manages to work in a condominium where there are thousands of apartments and she doesnt have the slightest sympathy, thank God our contract is ending, we will never live here again, and I dont recommend it to anyone, we pay 4,500 a month and we dont have respect for the person working in the office. I wish you the best in your life, you dont mind losing more residents here, because the money is not going to you, but if you read several messages in the group, a lot of dissatisfied people, I wish you better, more education and may God bless you.Att: Resident Patrick

---

Name: S** T*****
Date: 2022-08-16 17:13:37
Rating: 5
Comment: Highly recommend this complex. Liz, Laura and Eric handled a extremely difficult situation for me. They went above and beyond. The maintenance staff Isreal and his team always accommodated my request no matter how small. I really appreciate this since so many companies are getting away from this customer service model.

---

Name: A**** P***
Date: 2022-08-07 16:17:08
Rating: 1
Comment: I have been a resident for 3 months already and a bike enthusiast. I had 3 bikes including 1 e-bike and 2 road bikes when I moved in. Now I have none!!! I got 2 of them stolen just 3 days of moving in from my patio (both locked) and lost my ebike just a few mins back.I am writing this at 9am and the bikes were here until a few hours back. It had 3 solid Dlocks because it was an expensive ebike, still got stolen! Extremely unsafe community! Going to run away from this place as soon as I can! and the worst, no cc tv cameras!

---

Name: W***** 4**
Date: 2022-07-07 03:34:14
Rating: 5
Comment: This place has been great. Its close to me work and close to stores when I need to go to. The maintenance has been fast at getting my request done. Cant complain here.

---

Name: V****** R******
Date: 2022-07-07 03:29:06
Rating: 5
Comment: I just moved in March to Estancia and everything has been AMAZING. The team has been very prompt to my questions and request! My kids love the playground and I love that my childrens school is just down the street. Everything is conveniently close for me and my family.

---

Name: S***** K*******
Date: 2022-04-27 03:24:50
Rating: 1
Comment: I wouldnt recommend this apartment, had a lot of negative experiences around the time I left. There are multiple other apartment complexes around that you can choose.Couple of reasons I can give.1. Apartments are old and most of the cabinets are old and rusty. If you are moving into a renovated apartment, then this point could be ignored.2. Parking is a pain, you always have issues with finding a slot, never had this problem in previous apartments.3. Both Leasing office and maintenance staff are not very responsive. It is a hit or a miss and there have been situations where we had an emergency and did not get help until 3 days after. Also while buying a home we got complaints from the mortgage lender that they were just not able to get hold of the leasing office to get some documents etc, this is something we have seen on our side as well.4. A month before leaving, I requested them to stop billing for my covered parking spot from October, there was some confusion on the exact date the lease ended, instead of leaving a notice on my car saying your parking lease has ended and we will tow your car, they ended up towing my car with no notice, this happened to be at a time we had just one car at our disposal and were running late to the day care. Needless to say we had horrible nightmare which ended with my wife and kid being stranded outside the daycare at night for an hour before help arrived and i on the other hand ended up paying $500 to get back my car for getting towed. Best part is they were very rude and to this day do not accept the mistake they made. There was zero empathy on the side of the leasing office representative.5. Also a rip-off when it comes to final inspection. The apartment needed some work after left due to a lot of wall fixtures. I had no problem paying it but there were charges that surprised me which I had to call them and get it removed because I was specifically told I would not be charged for those but still saw those charges.I hope incoming residents look at this review and make up their mind on whether this would work for them or not.

---

Name: M** C******
Date: 2022-02-06 15:09:44
Rating: 5
Comment: I love this place, neighborhood is quiet, we have gates and privacy, the place is beautiful also

---

Name: A** M*************
Date: 2021-12-23 23:38:22
Rating: 2
Comment: Will charge double of deposit on moving out, BE CAREFUL, lots of hidden cost and nobody is responsible!

---

Name: U***** V*********
Date: 2021-08-27 23:31:18
Rating: 1
Comment: DISGUSTING LIVING CONDITIONS!!! My family moved in without notice of a recent death in the unit. The place stunk of rot, the doors are broken and WONT LOCK, the dryers dont work, there is mold on almost every wall and ceiling(including kitchen), the bathroom ventilation doesnt work, water damage everywhere(even outside the units), there are smokers everywhere, and the pool and water fountains are full of mold and rarely cleaned. Maintenance is not the issue as I have spoken with them but they are not allowed to fix anything without management permission. I have tried countless times to speak to management but to no avail. They are always out of office or refuse to fix any of the issues with no explanation as to why. I have tried speaking to their regional manager as well, Mike G. but he never answers or responds to the countless messages I have left. The only thing I look forward to about this apartment complex is leaving it behind. Be warned as this apartment complex under Equity supervision is horrible in living conditions, management, and overall does NOT care about the well being of their tenants. Do not be fooled by their smiles and promises because as soon as you sing all paperwork they will forget you even exist.

---

Name: v****** s********
Date: 2021-07-27 01:25:25
Rating: 1
Comment: I have nothing but bad things to say about Estancia. I moved out after staying in this apartment for 2 years. I had so many issues in the apartment, specially with the bathrooms. There was black stuff in the bathroom(Next to the bathtub) after using it for 2-3 weeks, I have gotten that thing fixed like 10+ times during my stay. After my moveout I fixed all holes and everything and I even cleaned the apartment, but the person who did the move out just said everything is dirty by clicking random pictures. I will never recommend this place to anyone. These guys charged me full cost of painting, even though there were like 4-5 holes which I patched. Beware of rip-offs, which estancia is. They will never want to give you your security deposit back when you move out. Everything goes to their pocket even though you keep the apartment pretty good condition. Go SOMEWHERE ELSE to live.

---

Name: A** L**** J*****
Date: 2021-05-14 06:14:17
Rating: 5
Comment: Wilrose exceeds your expectations.She is very good she does amazing job.

---

Name: C******** A****
Date: 2021-05-05 22:30:30
Rating: 5
Comment: I love the staff Damion and Wilrose are amazing. The service team is very helpful especially now during COVID. I would recommend this community to my friends.

---

Name: Y****** S***
Date: 2021-04-11 03:53:00
Rating: 1
Comment: Worst apartment EVER. Leasing office is seriously understaffed and they do nothing. If you file a reasonable and legit complaint to them, you will be retaliated and they do not protect your rights as residents at all. Basically you are living at your own risk here. DO NOT LIVE HERE.

---

Name: J**** L*
Date: 2021-02-20 02:01:46
Rating: 5
Comment: Update my review after the leasing team clarified the move-out cost. Overall living experience is good.

---

Name: k****
Date: 2021-02-09 18:08:06
Rating: 5
Comment: Its chic, its friendly, and its in an excellent location! I have been living at Estancia at Santa Clara for several months and I love it. Whats so great? The super helpful and always friendly but not fake leasing folks, (Damion, Nessa, Wilrose), the gym, the dogs!, the grills, the security, the quiet, (especially on the southern side), the sunshine, the Garden style, the convenience of Rivemark plaza, and all the lovely places to eat and drink. Great place!

---

Name: L**** V******
Date: 2021-01-05 06:31:41
Rating: 5
Comment: Updated review after living there for 2 years (see original below):- Building 8 lights don’t come on at the same time as other buildings (they would come on way later, keeping us in the dark)- Abandoned cars that don’t get checked on or towed- Dead animals on the property that don’t get picked up- The gym: filthy windows, dusty, no hand sanitizer or wipes, annoying alarm that is always on- Random fruit all over such as mangoes, oranges, pomegranate- Barking dogs left on balconies all day- Not enough proper sidewalks, so people walk in the middle of the driveways- Water shut off so frequently in building 8- Garbage is overflowing all the time.Original review: My husband and I looked at a LOT of apartments in the area before choosing Estancia. I love the layout of the apartment, the parking is AMAZing, the people who work in the office are friendly and responsive, its a family-safe community, and I am happy in my new home. Only one tiny complaint - if you like a lot of light in the bathroom, get ready to have a noisy fan on all the time, bc the main light and the fab dont have a separate switch. My fix is to have music on while Im getting ready in the mornings or for bed to drown out the noise a bit. Other than that, love it here!

---

Name: T** Y*
Date: 2020-12-26 04:45:41
Rating: 3
Comment: Strongly agree with what Equity Estancia says about kids stomping. They do that REALLY A LOT. This is very noisy and annoying. Wondering if the leasing office could send a community wide notification or so to ask people to teach their children not to. Its extremely upsetting, and im giving it 3 stars because everything else is good to me

---

Name: D* H
Date: 2020-10-30 04:32:06
Rating: 2
Comment: I stayed here for three years. I am giving it two stars because of the convenient location. But other than that, plenty of bad things:1. Beware that they will charge you a lot when you move out. I guess it is the same at most places but what particularly annoyed us is that Estancia charged us for repainting all the walls after we lived here for over three years. According to California Tenants rights, the paint only has a 2 year life time. Our walls were clean with normal wear. When we asked them about this, they stated that it is a standard charge they charge to all residents. In comparison, the new place we moved to has it explicitly stated that the paint charge will be based on the length of the residency prorated over 24 months, and no charge beyond 24 months. Basically, these are just hidden cost Estancia wants to charge you at the moment you sign the lease (compared to other places). We spent an entire day (~15 hrs) to clean the apartment throughly before moving out, but they still charged us for a normal cleaning fee. Knowing this, I would not spend my time cleaning.2. The airplane sound are loud and continue from 6AM to midnight. You can hear it anytime in the day. It really bothered me in the morning and at night and I kept waking up from the airplane noises. Estancia said the window is double pane but I still can hear airplane noise in my dreams. When I asked them whether they could install another window for the noise issue. They referred me to amazon to buy my own noise reduction curtains and asked me to put it up myself.3. My bike got stolen from private garage and there were car break-in in the communitys parking spot. This is a gated community but the gates break many times in a year and some time takes months to get fix. There are people knocking on your door asking for money. There are a line of RVs parked in front of the apartment complex and non-resident wondering around in the apartment complex.4. Significant rent increase every year. Estancia keeps asking you for more every year until your rent is more than 25% above the market rate. And you decide to move-out and maybe starting a new cycle.5. Kids playing outside in front of garage and noise come in through your windows while working at home.6. People smoking in the community and you can also smell weed at night all the time.

---

Name: v********* p***** k****
Date: 2020-08-13 20:11:06
Rating: 1
Comment: I have had a terrible experience at this community.There has been frequent car break in and car being stolen cases and NO action has been taken from there end to improve the security. I have had to face the car break in situation and i don not understand how a gated community could be this UNSAFE.

---

Name: H******* A**
Date: 2020-02-22 00:20:04
Rating: 5
Comment: Very good management specially who work in leasing administration Wilrose shes very nice and helpful . Im glad to live in this place and glad to have a good services.

---

Name: S******* B*******
Date: 2020-02-21 01:20:50
Rating: 1
Comment: I have never been a resident of this community and this review is not for the living conditions of the apartment complex. This review is for an apartment visit appointment that I and my wife took when we were looking for an apartment a month back.We scheduled our appointment for late afternoon through the website and a leasing consultant from the leasing office confirmed our appointment. We were looking for a 1-BR appointment and chose 3 apartments to ask about during our visit that had close move-in dates from our date of interest. We went to the leasing office on time and met the leasing consultant with whom we had our appointment. However, we were promptly told that we will only be shown 1 apartment and we cannot see the other apartments. We completely understand that apartments which have not yet been vacated by prior tenants cannot be shown and our expectation was only to see the apartments from outside so that we can find out the location of the apartment with respect to the community map and get a perspective. In all the other apartment communities that we visited nearby such as Crescent Village, Verdant, Cerano, etc. we were always courteously shown around all the apartments of interest.So let me summarize my reasons of dissatisfaction:1) We were told that we wont be shown the apartments because thats not possible - that was the exact reason that was given.2) We were planning our move-in dates based on the dates shown on the website. In the leasing office we were given completely different move-in dates by which the apartments will be ready. On asking about the discrepancy, we were told whatever the leasing office says is final. I asked why the website mentions different dates, I was told Whatever we say, thats it.3) Out of the 3 apartments, the one that we were offered was the most expensive compared with the other two. This makes me think of the actual reason why we were not shown the other apartments.4) While we were touring the apartment that we were shown, we were trying to estimate the dimensions of the rooms to make sure our furniture fit properly. When I asked about the dimensions, the leasing consultant mentioned that she doesnt know and never gave the data later as well.5) During our apartment tour, she switched off the lights prematurely to make us leave and cut short our visit.In hindsight, I feel that she was in a hurry to wrap up the day and not very eager to show us around. That didnt help our cause and made our decision easier not to rent an apartment here.

---

Name: G****** C*****
Date: 2020-02-13 17:41:10
Rating: 5
Comment: This is a wonderful place to live. The staff at the office are very friendly and helpful. Every time I call for a maintenance problem they fix it right away. The apartments are beautiful, with walk ways, big pool, and a gym. They welcome pets too and do community events. I highly recommend Estancia if you are looking for an apartment to call home in Santa Clara.

---

Name: G***** M****
Date: 2020-02-09 20:40:19
Rating: 2
Comment: We moved out of the apartment and called them a week later to check if they had found two items which we couldnt find when we moved out. When we called the leasing office, they were like we wouldnt know - they had no lost and found. And then didnt know who can help us with. why the hell do they have a leasing office in the first place if they cant help or put us in touch with the maintenannce servce.

---

Name: N****** T**
Date: 2019-09-28 18:17:43
Rating: 4
Comment: Christina and Team, thank you for the warm welcome, explaining all the details, following it up with all the questions and making sure that we were comfortable when we moved in. The apartment area is neat and clean. Team is available for any question and most of the things are set and working. It is good.

---

Name: h***** K*****
Date: 2019-07-06 19:19:14
Rating: 5
Comment: I completed almost two years at Estancia.My daughter like Heated pool.Cristina A. is very polite and helpful person, whenever I asked any help she fix the issue/Problem in very short time.Also all maintenance people are nice and cooperative.

---

Name: R***** R**
Date: 2019-07-05 19:38:50
Rating: 5
Comment: I love this apartment housing, have been living here since last three years. Very nice and serene neighborhood. Cristina was amazing helping us find our new apartment.

---

Name: k**** R*
Date: 2019-03-30 16:58:01
Rating: 2
Comment: Mediocre for the price. Inspite of paying such high rent, u dont get a assigned parking spot(unless u pay extra for one).If you reach home after 9pm be prepared to street park. The worst part is majority of the paid covered spots are empty as they are overly priced. Airplane noice would drive u crazy until they become a part of ur life.

---

Name: N****** S************
Date: 2019-03-07 18:27:15
Rating: 5
Comment: Relatively safe neighborhood, nice pool, jacuzzi and gym accessible for most time of the day

---

Name: B******* U**
Date: 2019-02-11 17:07:52
Rating: 5
Comment: Clean, and well designed apartment. Close to Caltrain, VTA, Rivermark plaza, major tech companies like Cisco, Intel, Paypal, Broadcom and many more in south bay.

---

Name: T***** C*********
Date: 2018-11-28 02:12:01
Rating: 4
Comment: I just moved into Estancia at Santa Clara and so far I love it! Wilrose and the rest of the staff have been very helpful and kind from the first time we toured at the end of August to now. We have had multiple requests and concerns and Wilrose has answered each in a timely manner. There were also a few problems (missing closet rods, broken light) with our apartment but the services team is very responsive and has fixed each problem we have had. In summary, I love the apartment, facility, and staff.Edit:My rating is remaining the same because I loved my time at Estancia, but the moving out process from was quite annoying. Our lease stated that we had to have carpet cleaners come in and provide a receipt. We booked that and paid, but during the walkthrough we were told they have their own cleaners that we would most likely have to pay for no matter what. So basically our money went to waste and we had to pay for two cleanings. Advice: When moving out, don’t schedule your own cleaners to come in!

---

Name: M*** K*****
Date: 2018-10-27 08:59:13
Rating: 1
Comment: Avoid this place at all costs. They dont care at all about residents or building a relationship with tenants. Maintenance enters your apartment without your consent (and also doesnt know how to fix basic things like a window lock). And God forbid you pay your rent a couple hours late, they will ghost you like a Tinder match. I am still waiting for the Regional Manager to call me about reversing a late fee after sending a dozen emails and trying to call him multiple times over the last month. Not to mention that the same apartment as ours is now being rented out for $500 less than what we are paying for it. Oh and the parking entrance barrier broke two days after it was installed and is still no closer to being fixed 2 months later. You should live literally anywhere but at Estancia.

---

Name: T**** O*
Date: 2018-09-20 03:21:12
Rating: 1
Comment: Ill briefly note the good, bad, and the ugly here.Good:- I, intentionally, had rented an apartment facing south, seeing green, and not close to the apartments across. The scene was better than my previous apartment. Also, my kid enjoyed the pool and the spa.Bad:- The moisture in the bathrooms. Had to use dehumidifier all the time plugged in.- Extreme noise upstairs when they walk, when they turn on the fan in the bathrooms.- The heater/ac (fan on the hallway) is extremely noisy.- I left the house extremely clean but still was charged ~$450.Ugly:- The moisture problem was known by the office but we were told about it only after we moved in. The rep ordered us to keep the doors open when the bathroom is not in use. When I complained about this and wanted to move out early, they declined my request.- The microwave keypad stopped working. It took about maybe 10 emails and two months for the office to fix it. Because they were out of microwaves (!)- I told the office that we professionally cleaned the house and provided pictures. They told me that they would give me to collection agencies if I were not to pay the full amount. The office declined my negotiation offers.This apartment could have gotten a three and a half or a four star review but the ugliness of the leasing offices attitudes made me give only one star.

---

Name: k***** n****
Date: 2018-07-12 08:05:18
Rating: 5
Comment: Great place to Live. I lived there for 2 years but I still miss that place and staff. Very nice area, nice parks around there for kids, cycling and running places are there as well. I liked the fitness center too.And especially very nice staff. They are so professionals and always helpful. I would like to say special Thanks to Julia. She is awesome, has a great smile and a great customer service. Also their rates are so reasonable too.I will definitely recommend this place to my family and friends.

---

Name: N***** N
Date: 2018-07-03 19:17:04
Rating: 1
Comment: When we moved in in 2016. It got worse decision we ever made.Security gates were always under repair. The place is noisy, you can constantly hear the noise of the airplanes. When we moved out recently, they put the a whole lot of charges like carpet replacement charges (400-500$), cleaning(200$) etc on us!! We left the place in pretty good condition.They are just waiting for reasons to take money from you. I regret staying there for this long. Moving out is definitely a dreadful thing to watch out for.

---

Name: A**** S****
Date: 2018-07-03 18:45:45
Rating: 5
Comment: I lived here for almost 10 years in 4 different units. My only complaint was the gym being outdated...which they just updated right before I moved out and now its great lol. Excellent community, grounds and pool, and management.

---

Name: R***** C**
Date: 2018-06-11 07:26:58
Rating: 1
Comment: Liked living here but they charged two months early termination fee and more than $400 in cleaning fee when we moved out (we only had 2 carpet stains). We opted for early termination instead of the option of waiting for lease takeover based on their recommendation. However, they leased our unit immediately after we moved out.

---

Name: G* H****
Date: 2018-06-01 03:54:20
Rating: 1
Comment: Air plane noise wake me up at 6:30am. Close window (50db). Be careful, they will cheat all your deposit once move out

---

Name: A********** S*****
Date: 2018-05-25 06:05:05
Rating: 1
Comment: They have worst stuff I have seen ever, leasing manager don’t respect people, it’s toomuc noise because of the airport. Bad maintenance . Worst place I have lived in ever . Trust me don’t waste your money on it . Just they have good swim pool otherwise everything is very old .

---

Name: T****** W******
Date: 2018-05-23 06:11:28
Rating: 3
Comment: Three stars for the fact that the apartment and amenities are nice, and maintenance people always do a great job and are friendly. Those are the only saving graces for Estancia.We have gone through having people steal Halloween decorations from our front door, kids running in front of the gate from behind a wall when trying to drive through, and even witnessed a kid standing between the garages and apartment building with his mother and brother while they watched him use a bat to hit balls at peoples windows. I was also walking my dog one night and she ran behind a bush because someone had dumped the contents of a trash bag behind it. All of these things are not the fault of the leasing office, however, each instance we called (or emailed for the trash because the office was closed) to report it. The only time anyone answered the phone (they usually ignore the call and then ignore the voicemail without any follow up) was when I called about the second time we were stolen from. I was told if I was really that concerned about it then I could call the cops. After that they stopped answering when we called.Aside from the people in the office not acknowledging resident issues or complaints, it was a mess to have to renew our lease. Some of the things that happened were not the fault of the office, I will admit that. Our rent increase was ~8% ($200). We asked to view other units similar to ours that would be cheaper than our renewal, but were not allowed to due to transfer policy. We were told that it is not allowed to lease a new unit at the end of lease unless its an upgrade (more bedrooms, more expensive). After many emails and a lot of conflicting information, we eventually did a one-time courtesy negotiation, which lowered our rent increase from 200 to 150. All in all, it was a very frustrating and unclear process with a very small time window.

---

Name: E*** l*
Date: 2018-05-10 17:58:34
Rating: 2
Comment: The community is very close to the San jose airport, and located right in the route of airline taking off.You will be annoyed constantly by the noise when airline takes off all the time from 6am to 11pm. It is getting worse in the weekend. Management team is generally friendly, but not good at picking up your phone call or reply to the voicemail.

---

Name: d**** h*****
Date: 2018-04-14 19:15:03
Rating: 5
Comment: I have lived here almost 8 years an the office people have been very nice to me.I will give 5 stars for 2 office people who I have the most contact withon weekends its Julia an she deserves5starsI will give 5 stars to Lorena on weekdaysThis place is also a nice place to live cause the rent is reasonable in the below market rate program

---

Name: P***** B******
Date: 2018-04-14 01:32:54
Rating: 5
Comment: This is a beautiful property that is well maintained. The staff is courteous, helpful & always smiling. Donna on the maintenance side is the best ever. If you need something repaired, she is on it immediately. I couldnt ask for a better place to live.

---

Name: A***** S****
Date: 2018-03-19 02:52:34
Rating: 1
Comment: Carpet was absolutely dirty. We found pieces of plastic, food and hair in virtually everywhere.Seems, we left our last apartment in a cleaner situation compared this new apartment.

---

Name: b*** z***
Date: 2018-01-31 20:09:03
Rating: 1
Comment: It was pretty comfy while living in there. But, financially it was the worst decision ever made. expensive at first and charge more when renewing contract. and the lease contract charge more days than it should be. I guess they have their own calendar shows more than 31days a month?! When we move out, just so many excuses, system issues, cleaning, or whatever to take your money.

---

Name: H***** P******
Date: 2018-01-18 19:21:19
Rating: 1
Comment: Very bad experience with the leasing officer Wilrose Villones. I had been told that they run the soft credit check which will not affect the credit score and they actually did hard credit check which is reducing my credit score by 12 points. This is something very unprofessional and non ethical. I had multiple conversation with the staff and creditor to remove this hard credit check and they keep me balling around. I experienced very rude behavior and unprofessional talk on the phone calls.

---

Name: P**** G***
Date: 2017-12-13 02:57:46
Rating: 1
Comment: I booked a tour for 5:15pm over the phone, drove 30 minutes to the apartment complex only to learn that they dont give tours after 4:30. Their reasoning: its too dark, they think theyll trip on something - even though the place is very well lit. Complete garbage

---

Name: S****** M****
Date: 2017-12-12 22:20:55
Rating: 5
Comment: I have lived here for only a week, but thus far it seems like a nice place. The pool and hot tub are heated and open year round, its fairly close to a Safeway and restuarants, its very dog friendly, and the office staff have been very helpful. Specific reasons I chose this place include 1) closeness to work, 2) large apartment size, 3) dog friendly, 4) in unit washer and dryer, 5) private garage, and 6) reasonable price. It has met all these points and more.

---

Name: D****** M*
Date: 2017-11-14 22:14:20
Rating: 5
Comment: Staff of Estancia apartment is extremely helpful and responsive. Our move-in was a good experience, and whatever little issues we had were resolved quickly on time.

---

Name: J**** C****
Date: 2017-08-04 22:25:18
Rating: 4
Comment: The place is good. The environment is good and nice to exercise outside. It is very convenient to go safeway and library. One thing is that it is near to the airport and a little bit noising but I am fine with that.

---

Name: V****** V
Date: 2017-08-04 17:24:52
Rating: 5
Comment: Wilrose Villones really helped in our moving and made the process look really easy. Highly recommend!!

---

Name: M*** B******
Date: 2017-07-24 13:42:07
Rating: 3
Comment: This is an older community, spread across many different buildings. I spent close to two months in these buildings while I relocated from the East Coast, as this is the closest to work. No real complaints, except that no elevators are available and I happened to get the Top Floor - lets just imagine having heavy bags and needing to get up to to the apartment with stairs! The finishes in the apartment are older - tile countertops and everything was white...overall, a safe community...

---

Name: B***** S****
Date: 2017-04-23 02:34:16
Rating: 1
Comment: When we moved in in 2015 this was a nice place. It got worse over the years. Security gates stopped working in early 2016 and are not working in 2017 too. When we moved out in 2017 they put the carpet replacement charges ($653.13) on us !! The apartment was up for replacement and they put the charges on us. We left the place in great condition.I would say stay away from this place. They hiked the rental in the property in 2017 when surrounding properties did not do so. I was tricked into coming in at less than $2800 in 2015 and they very next year it got increased to ~$3100.

---

Name: A****** G*****
Date: 2017-04-04 15:31:52
Rating: 5
Comment: The maintance team is always awesome and extremely helpful - thank youThe hard work is defiantly appreciated -Adriana& The kids

---

Name: R***** K**** R**** R********
Date: 2017-03-02 20:28:53
Rating: 5
Comment: We moved in 2 weeks back and the staff is extremely friendly and accommodating. Stephanie was nothing short of amazing and has been so helpful through the process. She was awesome helping us set up times to come view the apartments and took us on a tour of the building and the units open for lease. The apartment was spacious, cabinetry offers plenty of storage space and we have a full-sized washer and dryer.The property is very well maintained. We have raised some minor maintenance issues and they were addressed in no time.We are really happy that we chose to live here and consider ourselves lucky to be a part of this new community.

---

Name: R**** A****
Date: 2016-12-08 18:32:56
Rating: 1
Comment: 1) They KILL you with Late fee even if you missed it unintentionally by a day - No exceptions are made whatsoever. This might sound like my problem but here it is - The Late fee is a Solid % of your rent and NOT a nominal fee, like $50 or $100, which I have no problem paying. You will be surprised by the amount Late fee you pay even when you unintentionally miss it, which happens to everyone once a while - They make a business out of it and seems like they are actively looking for such revenue form extra fees.2) With the open parking system, If you try to park after 9PM or so, tough luck. I had to park my car in the streets many times after roaming around the building searching for parking3) You hear planes take off and land all the time, late night too!! Planes fly there so low that the noise is high. It is right north of the SJC runway. Just hang around the area for an hour and you will notice it.4) In the last 6 months, the gates were wide open at least for around 5 months. They get broken all the time and fixing takes a few months, during which, it is kept open - Potentially unsafe.Only good part is that front desk staff are courteous. They could get better with maintenance but that problem pales in comparison to the ones listed above.

---

Name: m s
Date: 2016-10-09 06:51:33
Rating: 1
Comment: Worst place I have ever lived at!! Much better places nearby for same price. If u come after 7pm u get no parking!! They claim to be gated but their gate is always broken!! Dark and old rooms.The utilities inside the apartments are 20 years old and dont work and the worst part is the management of this place.

---

Name: F**** C*** R******
Date: 2016-09-20 15:23:08
Rating: 1
Comment: 1. First thing is that this is not a gated community, Gates are not working more than 7 months and management is least bothered to fix them. Due to this people from outside are entering and occupying the empty slots for car parking.2. There are 2 cases of intruder incidents occurred this year, despite that management is least bothered about security as it can be seen by not getting fixed of community gates.3. In the name of Don Collejon school district these guys are charging exorbitantly with very cheap bathroom fixtures and very old kitchen appliances. They dont even bother to renovate very old models and due to which bathrooms are leaky multiple times.4. This is a non-smoking community but burn out cigarettes are seen through out the community and near some apartments.

---

Name: V****** M******
Date: 2016-09-13 18:50:34
Rating: 1
Comment: I generally never write Bad Reviews but I am making an Exception. I had lived in this community for about 4 years primarily for reason of access to Don Callejon High School. I once moved from Two bedrooms to 3 Bedroom and the move was very smooth. The Community offered me a new lease at much higher than market price because of which I foundd another community near my kids new High School. The staff stopped being freindly anymore after that point. During the Move out inspection they found a bleach spot on near the laundry area which was already a small cutout carpet that had been installed when I moved in. they refused to give me an estimate during the inspection and told me it will be put on my move out charge. I see a complete carpet replacement charge on my moveout statement for a small 3 inch stain that could easily be fixed other ways. This community used to be an Avalon and had very freindly professional staff back then. It is a very unprofessional staff at this moment and I suggest recommend that this community is definitely not worth the high price they ask for unless you want access to the School. The floor plans are large yet not very thought out. Putting furnitiure in a liviing room is odd. Apartments near the Pool area are very noisy and have a constant Bug(ants, Spiders, small bugs etc.) problem which is not addressed proactively. The community is very proactive in asking you t clean up your Patio and you will not have any flexibility in putting furniture out there. The kitchens are white glazed tile and not even granite for such a high rent. The cabinets in the kitchen and the bathrooms are very cheap quality for such a high rent. If you dont need access to that school DONT LIVE HERE. Even if you need access to that School you are probably better of renting a home in the Rivermark community as they are cheaper. The Security gates have not been functional for an Year. There have been Robberies and break ins in the last one year.

---

Name: J**** D*****
Date: 2016-08-24 18:12:12
Rating: 2
Comment: We have got serious issue of infected carpet in the house, due to which we have got major health problem. The issue got reported on day one but even after weeks it is not resolved and this week had been terrible.Though admin team has started working on it, the problem is not getting resolved and they are asking to move to a different apartment with higher rent.

---

Name: A**** N*****
Date: 2016-07-07 01:22:36
Rating: 1
Comment: 2 days without hot water.... still no response from the staff. having to diagnose myself.... pilot light on water tank will not stay on. If anyone from Estancia monitors this site..... just FYI....

---

Name: M**** G**
Date: 2016-06-06 20:10:49
Rating: 1
Comment: As people have earlier said the residing tenants renewal rent is always rent higher than the market price. Though they say their prices are competitive, it is not so. My rent was hiked by $200 even the current market price of the apartment price was $200 less. If you have an option, dont opt this apartment. The management is rude.

---

Name: I*** G****
Date: 2016-05-04 23:43:13
Rating: 1
Comment: Hello,This is really not about just one incident but it is about how one incident drew the line.- I have called about hookers outside speaking loudly to their clients on the phone (my kids had to hear it as well).- I have called about people smoking in front of the pool, marijuana and cigarets, and doing drugs other than those.- I have called about various loud noises at night and people running through yelling and being drunk around 10pm – 5am- I have called about loud noises in the area people yelling at each other infront of my place- Police being in the front of the residence several times.But this is a bit to much. I have kept quite enough and am no longer happy with the service this establishment provides.Im quite unhappy now and no longer find this Estancia safe to live in, as it has modified the way my girlfriend interacts with her environment.Im not happy with what my children have to hear at night, and what might happen around them.We pay way to much for this to be over looked and its been over looked enough, so over looked that for a moment I thought ignoring the problems would make them just go away. I’ve called enough.I don’t have the time to negotiate this you.- Im not the solution for your residency and not going to call the security or policy each time something happens, as that is not my job.Nor the patience after all the times I’ve called and all you do is give me the number to security.I’ve been a good resident, quite peaceful, and attempts only really had one late payment.My rent was high jacked to 3,1-- which I still pay and am ok with but I’m not alright with my surroundings.Also When I first called one of your staff members berated me and assumed I was not my race. Attempted to correct me on the phone even thought it was all just an assumption in her mind.My girlfriend has to worry now each time she passes the place areas in your building as she was Harrased and physically threatened.And I’ve complained enough to dead ears. And Im tired.It took you one month to take any action on my real complaint.

---

Name: F******** Z********
Date: 2016-03-25 21:56:32
Rating: 5
Comment: Ive lived here for almost two years. The service team rocks! They are very responsive and attentive. The floor plans are spacious, and stores and dinning are in close proximity. The property is always clean and well maintained.

---

Name: L*** D****
Date: 2016-03-25 21:42:01
Rating: 5
Comment: Ive been living here for about 3 years, going on 4. I enjoy living here mostly because of close proximity to work, but also property team. The staff in the office and service is responsive, and always willing to help. The property is peaceful and clean for the most part.

---

Name: T***
Date: 2015-11-23 00:31:37
Rating: 2
Comment: My sons bike got stolen from the patio, I had bought it for his birthday, not impressed with security, even though its a gated community, anyone can just drive in or follow you. Be careful on what thing you leave outside in your patio. I complained to property manager/rental office, besides logging this into their incident report, no action has been taken.

---

Name: P******* V****
Date: 2015-11-10 05:17:44
Rating: 2
Comment: Your renewal offer is going to be higher than market price. In their website they advertise less than your renewal offer for same type of apartments. Ive lived in other places where usually renewal offer is less than what they offer for new tenants. But here you have to pay more than new tenants! That’s illogical. I dont mind to pay market price but how can I pay more than new tenants price.

---

Name: M***** L*
Date: 2014-11-12 19:27:19
Rating: 2
Comment: Fist I like that this complex is roomy and airy and couldnt wait until I moved in. Soon after I started to dislike the management here. Maintenance requests take a long time to fulfill and most importantly there is no human/compassion from the management. They quickly jump onto charging resident late fee without explanation. And dont bother to explain yourself, they are completely tuned out and trained to say NO. An example of this is that I added a dog into my lease in the middle of the month and they sneakily take my rental payment I already paid for the month for the dogs security deposit so that they have a way to charge me late fee now that my rent is not fully paid. I encourage you look elsewhere, there is nothing worse than dealing with the stone cold management people. All they are after is $$

---

Name: K****** N******
Date: 2013-11-25 11:39:06
Rating: 5
Comment: Lived in this place for about a year to two before moving out to our first home. Loved the place and the location and the facilities the apartment had to offer. The management is very good too - they were pretty fair in their security deposit refund too. I would totally recommend this apartment for people looking to stay in a fairly posh apartment complex in Santa Clara along with close proximity to Rivermark and office locations.

---

Name: H***** Z***
Date: 2012-07-13 07:12:21
Rating: 4
Comment: Good apartment. Quite environment with fairly modern aminity. Staff very helpful too. A bit overpriced.