Exotic Car Collection by Enterprise
Category: Car rental agency, Recreational vehicle rental agency
Address: 780 N McDonnell Rd, San Francisco, CA 94128, United States
Phone: +1 650-933-0124
Worktime:
Address: 780 N McDonnell Rd, San Francisco, CA 94128, United States
Phone: +1 650-933-0124
Worktime:
Day | Time |
---|---|
Monday | 7 AM–6 PM |
Tuesday | 7 AM–6 PM |
Wednesday | 7 AM–6 PM |
Thursday | 7 AM–6 PM |
Friday | 7 AM–6 PM |
Saturday | 7 AM–6 PM |
Sunday | 7 AM–6 PM |
Site: https://enterprise.com/en/car-rental-locations/us/ca/san-francisco-intl-airport-exotics-23h7.html?mcid=iyp:24489700
Rating: 4.7
Services: From the business: Identifies as women-owned,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Rating: 4.7
Services: From the business: Identifies as women-owned,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Name: J** K*****
Date: 2024-07-02 12:21:47
Rating: 5
Comment: Always appreciate picking out my rental car and the speed of exit.
Name: c**** S****
Date: 2024-07-01 03:42:45
Rating: 5
Comment: Love National Car rental. They make it so easy to rent and return cars and the employees could not be nicer!
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Name: L** G******
Date: 2024-06-30 23:29:14
Rating: 5
Comment: Having the Emerald Club card saved us lots of time in picking out and getting the car we wanted. My husband left his cellphone in one of the cars we chose. Staff was very helpful in getting his phone back. We were very relieved and grateful for their assistance.
Name: W****** S*****
Date: 2024-06-27 15:33:31
Rating: 5
Comment: As a National Emerald Club member for many years, I still love this company! On a recent trip to San Francisco, not only was I able to skip the line (important at the airport locations), but when I returned my car (with which I was not entirely happy, it having been one of the higher-mileage members of the fleet, a fact I didnt notice when I chose it), the National service folks (Calvin in particular) could not have been kinder or more accommodating. I wasnt looking for a discount on my agreed-upon rate (I just wanted to let them know that the car should be retired), but they insisted on giving me one anyway. Ill keep patronizing National Emerald Club for the foreseeable future!
Name: G***** S*****
Date: 2024-06-27 15:31:56
Rating: 5
Comment: Working with National Car Rental is easy peasy. I love the ease of renting on-line then directly visiting the Emerald Aisle (avoiding the desk), upon arrival at our destinations, to choose a car and off we go. Our return is as easy. We return, many times @ 3:30-5am. No problem we just drive in to the return\ & leave the keys. We receive our receipt as soon as Nationals operations start in the morning. We have been using National ever since covid hit and it was impossible to find a car rental other than National. National Car Rental ROCKS!!!
Name: C******* H********
Date: 2024-06-26 19:09:32
Rating: 5
Comment: Love this place. They are always friendly and helpful, and I always get a nice, clean car. Thank you!
Name: T****** F****
Date: 2024-06-26 13:18:00
Rating: 5
Comment: We rented an SUV for a long weekend to attend my son’s graduation from Stanford Law. National offered a stellar rate that bested any rival and offered a large selection from it’s Executive collection. Just pick the car you want and go; could not be more convenient. Car was spotless and return was quick and efficient. Personnel were all polite and helpful in navigating my mother in her wheelchair back to the airport.
Name: D*** E*****
Date: 2024-06-26 11:28:13
Rating: 5
Comment: TLDR - the people were top notch and the entire rental process was easy and efficient.Rented at SFO for four days.No problem riding the Airtrain to and from the pick up and drop off areas.We didnt stop at the counter, so cant comment on that other than Im glad we didnt have to stop at the counter.The executive aisle had a nice selection of vehicles. Choosing one and checking out was seamless and easy.Returning the car was quick, easy, and painless. The return area was well-signed and well-staffed.Again, have to say the people were without exception great. Theyre dealing with the general public all day. People that came off late-arriving flights, maybe running late on returns, etc., and you couldnt ask for a more pleasant and helpful group.
Name: G*** G******
Date: 2024-06-25 03:38:31
Rating: 5
Comment: Customer service was excellent as was vehicle selection and I was able to be on my way in a timely manner.
Name: J*** K*****
Date: 2024-06-24 17:09:56
Rating: 5
Comment: I use National all the time for travel and their staff is fantastic and the vehicles are always top notch!
Name: S**** S********
Date: 2024-06-24 14:08:19
Rating: 5
Comment: Our invoice was different from when we reserved the rental and picked up the rental. The agent at the rental return quickly corrected the issue.
Name: S****** S****
Date: 2024-06-21 14:30:17
Rating: 5
Comment: My son clued me in on the Emerald Club process and I’ll never go anywhere else. Easy pick up, easy return and an outstanding vehicle.
Name: M****** P********* (******
Date: 2024-06-17 15:04:50
Rating: 5
Comment: Andrew was great, helped us through the whole process and incredibly polite. Great rental facility
Name: M***** I******* R******
Date: 2024-06-13 14:40:58
Rating: 5
Comment: Professional secret. No comment I love you. So far so good, I can only say thank you that no catastrophy happened for anyone yet you are flawless because I can prove what I say and I found your 1200 investment and mine that got exponential you can keep it all or cause worst than WW* when all the pieces dont understand they are all my All Star Save ourselves Team, and ask you to please forgive me for being harsh on you. I trust you because you are my son I guided here to congratulate you. I dont want anything so you can have it all, I just want you to feel happy even if it is an impossible task for all of us. I was never married but it seems my heart is already yours. Not a key or bondage or punishment for being innocent and my best friend with 8 billion faces × ?* but same pure heart of a 3 year old and my favorite familiar soul I guided to a safe place come and meet me with any appearance or talk to me about it, you are always enough and will always be enough to make us happy or proud like the most beautiful mind I ever found? Save this somewhere else. Mmmm(mike micho michel Michael Richard all :3 Elon, princess of china, we are the heroes of our promised land without the need of universal misunderstood police Doms or angels because you left without giving me a hug you taught you were crazy each time you came with a gun or nightmares or uniforms or judges that are not in my final dream.
Name: T** K******
Date: 2024-06-11 15:18:14
Rating: 5
Comment: Very quick check in and check out. Friendly and helpful staff. Rented truck was great - clean and only 4,300 miles.
Name: J*** V***
Date: 2024-06-11 13:53:44
Rating: 5
Comment: National always provides excellent customer service and extremely reliable cars . I would highly recommend National car rental 👍
Name: I***** A****
Date: 2024-06-11 04:11:33
Rating: 5
Comment: My recent experience was exceptional the team members at this location were very helpful and accommodating.
Name: S****** S*******
Date: 2024-06-10 11:34:36
Rating: 5
Comment: The team At SFO is tremendous, they are courteous and attentive. The servos was great .
Name: R***** Z*******
Date: 2024-06-03 16:39:16
Rating: 5
Comment: Rented Car at SF airport in CA and I’m part of Nationals green isle program. I picked a car that I liked and check out at the gate and the process took no more than 5 min including me familiarizing my self with car. The car was clean and everything ran well.
Name: R***** P*****
Date: 2024-06-03 13:52:32
Rating: 5
Comment: National Rental Car has the best of cars. The rental process is swift & effortless... so is the return process... making it my choicest rental company for business as well as leisure.
Name: S***** O******
Date: 2024-06-03 13:13:33
Rating: 5
Comment: The car was great and the service was exceptional. Andrew K was a complete professional.
Name: C******
Date: 2024-05-31 05:18:37
Rating: 5
Comment: Great service from both San Francisco and San Jose airports Matthew is so helpful at San Francisco airport. Bryce always there for me if I need anything at San Jose airport the whole crew deserves recognition
Name: R** A******
Date: 2024-05-29 13:23:31
Rating: 4
Comment: Quick in and out in SFO. A bit disappointed with the Executive rows - does not seem any different than the regular row. Arent the Executive rows supposed to have better cars? Not quite sure what is happening.
Name: R****** R***
Date: 2024-05-22 19:04:21
Rating: 2
Comment: We rented a fairly new Ford Expedition w 34k miles. an hour into our drive from SFO to Napa the low oil pressure light came on. we called in and were sent to an Enterprise location in the City of Napa to exchange cars.The people at the counter laughed and said They always send people here...we never have any cars....check back tomorrow...We went to a gas station on our own ...the dipstick showed zero oil.We put in two quarts and it showed minimum and the warning light went off. We drove the vehicle for 4 days with an eye on the oil pressure. We added a quart on the way back to SFO for good measure.When we told our story to the drop off folks a manager gave us a discount.This is exactly what happens 50% of the time....i dont want a discount I want a car that performs.
Name: E*** M********
Date: 2024-05-21 15:51:28
Rating: 5
Comment: Long time National customer. Never had a bad experience. The easiest pick-up and drop off process. Very good vehicle choices.
Name: R**** B****
Date: 2024-05-21 15:48:40
Rating: 5
Comment: No matter which city or airport I travel to, National always provides the best rental experience. I love being able to skip the long lines and if there is any processing time, it’s from the comfort of the car I already picked out. National might be a little more expensive than Thrift or other low cost options, but you’ll pay hefty in car quality and slow processing.
Name: M**** R*****
Date: 2024-05-21 03:47:53
Rating: 5
Comment: National provides me with kind and very helpful pleasant service in all the different places I’ve rented. Whether it’s Boston, San Francisco, Toronto, Calgary, Winnipeg, Florida, El Paso, it’s all the same. Just plain nice staff who serve from the counter to the parked cars and rental return. I really appreciate their service. 6/5. 100% plus!!
Name: C******* C*******
Date: 2024-05-16 12:36:07
Rating: 5
Comment: Renting a car from Enterprise is so easy! I also love that I get to select my own car.
Name: S****** T
Date: 2024-05-16 02:24:18
Rating: 5
Comment: We had a bad car at Burbank and dropping off at LAX, your manager at that time is Alex, he heard about our experience and helped us with another car for another reservation we had. Superb support to us!
Name: j***** h*******
Date: 2024-05-15 23:34:35
Rating: 5
Comment: Andrew K was great at check out and ensured we had a good trip
Name: d*** m*******
Date: 2024-05-15 12:54:45
Rating: 4
Comment: My only complaint is I reserved an Audi A5 and got an A6 instead. I specifically chose and A5 because I drive and S5 at home and wanted a familiar car. The A6 wasn’t anything like my A5 and I was not happy with how it drove.
Name: S**** W*****
Date: 2024-05-10 11:20:01
Rating: 5
Comment: National rental always has the cars I want in Emerald Aisle, always clean, and the staff are always super helpful and courteous.
Name: J**** D***
Date: 2024-05-09 00:48:30
Rating: 2
Comment: Ive been a long time national renter. Ive always had great service and cars. Though on my last rental I agreed to the fuel prepay on way out of garage believing I was simply pre paying a premium amount per gallon on return. Come to find out I returned it with 3/4 full tank and was charged over 100$ upon return. When asked they said its for a full tank replacement. Ive done the same in other states and dont recall anything like that. Its partially my misunderstanding but I feel this is somewhat deceptive practice as how many people run the car to empty on receipt. It might be same at other car rentals but I will probably move my allegiance elsewhere.
Name: R***** R******
Date: 2024-05-08 13:21:18
Rating: 5
Comment: I have consistently had great customer service, good clean cars with National Car Rental. They are my most favorite car rental to use at any location at any airport in United States. Their staff go beyond to make sure our experience is seamless and pleasant .My most recent experience was at SFO and Mrs Valerie was a delight to work withShe nade sure i got the car i needed for the weekend .
Name: I** W******
Date: 2024-05-06 17:02:28
Rating: 5
Comment: Super smooth from pick up to drop off. Wanted to give shout to Massad at SFO who was super nice and quick at drop off
Name: B****** W*****
Date: 2024-05-06 12:41:59
Rating: 5
Comment: Excellent experience from beginning to end. No worries on my part, they made it easy!
Name: C*** A*****
Date: 2024-05-05 15:52:31
Rating: 5
Comment: The National Team at the San Francisco Airport was tremendous. After a minor issue with one of the rental cars the team went above and beyond to make sure that everything else from that point forward was perfect. They succeeded, and made us feel like we were royalty by the time we left the rental center.
Name: S**** P*****
Date: 2024-05-03 17:21:37
Rating: 5
Comment: I had a pleasant experience renting a car with National at SFO. Randy F. was extremely efficient in checking the rental back in and took care of my concern regarding a smoke smell left by a previous driver. I am an Emerald club member and enjoy the royal treatment that I get from National.
Name: V**** A*** R**
Date: 2024-05-02 04:22:30
Rating: 5
Comment: As always it’s easy to pick the car you want from executive aisle. Easy pick and drop, nice and new cars. Representatives are always very helpful. Jamie was very helpful as always
Name: M*** B**** (**********
Date: 2024-04-30 12:47:09
Rating: 5
Comment: Really Awesome Experience. Would love to see more luxury car options, Audi, BMW, Mercedes. Return was super simple. I want to make a special shout out to Derek over at SFO! Really helpful! Thank you again! Keep up the great work!!
Name: W
Date: 2024-04-30 12:13:36
Rating: 5
Comment: It was very quick to pick a car, Honda CRV. I received a discount when I returned the car as one of the TPMS was faulty. I will definitely rent from there in the future.
Name: S****** F*****
Date: 2024-04-29 18:13:26
Rating: 5
Comment: Recently moved from a competitor to National. I am more than impressed with Nationals vehicles and awesome customer service. I will be staying with National from now on.
Name: K***** L*****
Date: 2024-04-25 15:49:32
Rating: 5
Comment: Loved the car--an Audi A6, and thought that the cost of the upgrade was minor compared to the standard full sized car. Service was very good and fast at the rental car center. However, be warned when renting from any car rental company at the San Francisco Airport that the monorail from the terminal to the airport is very slow, and give yourself at least an extra 10 minutes just to ride the stupid monorail back to the airport.
Name: S***** A*****
Date: 2024-04-24 08:06:11
Rating: 5
Comment: Ernie, one of the main National employees at SJC, Vy, as well as Dan Nguyen have been doing an amazing job fulfilling my requests with regards to my bi-weekly rentals when I travel in the area for work. They have been accommodating, very friendly, and extremely professional. They have made my experience at National orders of magnitude better. They deserve a great recognition from the company.
Name: R***** G**
Date: 2024-04-22 16:29:15
Rating: 5
Comment: I got my car bumper repaired from Gerber. I had competitive quotes from other body shops, but Gerbers was the best. Also, the repair work was completed in 3 days flat. Great work!
Name: J****** J B*******
Date: 2024-04-19 21:51:29
Rating: 5
Comment: Best National Car Rental Branch I have ever used and Tim Tam is the Man! The entire process was effortless at both ends of the rental and I appreciate the efficient and courteous approach by all.
Name: C****** R********
Date: 2024-04-17 13:21:26
Rating: 5
Comment: My recent rental experience was flawless, as always. I keep coming back to National for the consistency, friendly service, and great vehicles. Hector Rios assisted me when I picked up my vehicle. He guided me to a vehicle that perfectly fit my needs. On drop off, Bill assisted me. Bill made sure I had a great experience and sent me on my way satisfied with my rental experience. You have a great team at SAT.
Name: D***** H*****
Date: 2024-04-17 11:28:10
Rating: 5
Comment: If u leave something in a Vehicle 2hen dropping it of, Good luck on getting it back because you Wont!!
Name: B** C******
Date: 2024-04-16 21:10:50
Rating: 4
Comment: Seamless system using the national emerald club to rent a car at San Francisco airport, both collection and return took only a matter of minutes.
Name: E******* A******
Date: 2024-04-15 16:56:07
Rating: 5
Comment: Very happy with my rental, even when the car was not bad, but great either, some minor issues with it, the associate who receive the car from me make it up for the inconveniences, very happy with Mariana and the overall experience...Thanks.
Name: G******* S******
Date: 2024-04-15 14:12:45
Rating: 5
Comment: Masaad was great checking us out. Car was reliable and clean! Thank you!!
Name: D*** K******
Date: 2024-04-15 13:29:08
Rating: 5
Comment: Tim was awesome! Helped me select a great car for my 6 foot 3 inch frame. Thank you!!!!!
Name: M****** E* W*********
Date: 2024-04-09 18:54:14
Rating: 5
Comment: The car we drove was fine; my only concern was that the Apple Play did not work. Your team member, Andrew K adjusted our rate due to the inconvenience which was a pleasant suprise. He was very accommodating and professional. Thank you!
Name: B****
Date: 2024-04-09 11:44:16
Rating: 3
Comment: Everything was good except for that the vehicle had not been cleaned. The windows were filthy (i had to clean them, there was dog hair and it smelled like marijuana. I even found some marijuana remnants in the middle console.
Name: M****** B********
Date: 2024-04-08 15:01:17
Rating: 5
Comment: Rented from SFO last week. JANET was awesome and helped me load my luggage into the car!!! Amazing service. My car was clean and comfortable. When I returned, Mary was friendly, fast, and efficient. First class for my rental!!
Name: M******* M********
Date: 2024-04-08 11:58:08
Rating: 5
Comment: Very flexible in helping me find a car I liked at pick up and super helpful and fast at drop off. Great experience.
Name: R B**** C******
Date: 2024-04-04 20:17:47
Rating: 3
Comment: Reserved an Audi or BMW sedan and they did not have it when I got there. Had to take an Audi Q5 mini-SUV, which is nice for a small suv, but not a smooth riding sedan.
Name: W***** P********
Date: 2024-04-03 12:25:32
Rating: 5
Comment: An excellent rental experience. Valerie was professional and friendly at the counter. An excellent company representative. Upon returning the car Tevin was friendly and efficient. He also gave clear directions to the terminal.
Name: E***** B****
Date: 2024-04-02 17:16:35
Rating: 5
Comment: Car selection was great. Customer service in person at airport location and via 800 number was helpful and professional!!! I had to make a change mid rental because of a family concern and National accommodated my request. Thank you from a now customer!
Name: M****** L**********
Date: 2024-04-01 13:10:20
Rating: 4
Comment: Great vehicle and just what I requested. Very easy to pick up and drop off. My only complaint: I requested an infant seat and the one provided was a VERY old model— please update this! Safety for our children is important.
Name: A*** S******
Date: 2024-04-01 12:12:40
Rating: 5
Comment: Check in and return was really easy. The young lady at the drop off (India) was extremely nice and helped to find my phone.
Name: M****** S*****
Date: 2024-03-29 14:18:07
Rating: 5
Comment: I remain a National customer because of the convenience of the Emerald Aisle and the ability to select my vehicle of choice. The cars are new, clean and reliable and the service provided is quick and friendly.
Name: N*** S*****
Date: 2024-03-26 20:45:30
Rating: 5
Comment: Great experience with National Car Rental at SFO! We needed a large SUV for a family trip to Tahoe. Meryana went above and beyond to find a suitable vehicle for us. I appreciate Meryanas focus on providing a great customer experience. Thank you!
Name: T**** M** Q****
Date: 2024-03-26 15:17:46
Rating: 5
Comment: Been renting from National multiple times a month for 6 years strait, Tim Tam provided the best service I’ve had to date. Helpful, kind and quick.
Name: H**** H*****
Date: 2024-03-21 01:47:07
Rating: 5
Comment: Picked up a car from San Fran and dropped off in San Diego. As usual, National team did a great job. Everything went smooth from pick up to drop off.
Name: L*** B*****
Date: 2024-03-21 01:35:28
Rating: 2
Comment: The email sent me about picking up the car said to go to the national rental counter at sfo. That is all it said.-- the national rental car location is not in the terminal but is in a car rental building far from the terminals. There is no National shuttle, you have to take the air train. There are no signs in the baggage claim referring either to the air train or the car rental location. An extra sentence in the email would have saved me a good bit of googling trying to find out if there is a counter in the terminal, if there is a National shuttle to the car rental location (like in many other airports), which air train to take to get to the car rental location (blue not red). We were very tired, had never rented a car in SFO (because until recently we lived near there), and had a lot of luggage. In factit took 3 separate elevators (none of which were anywhere near each other) to get to the air train platform. I paid extra to pick up at the airport. An uberlyft to the nearest off airport counter would have been faster and easier.-- we did not have to go to the couand. As advised by the email to obtain our rental agreement. They did not have a way to print it. We had to go to the garage, pick a car, then wait in a line to check out at the garage exits.-- we took the SUV I reserved which was a mistake. It was an SUV as promised but did not have all wheel drive. I didnt realize such a car would be available in northern California since AWD or chains are required in the winter and they did not offer us chains. Buyer beware. The website where you choose cars is unaware of awd.Not a great experience.
Name: K**** V***** (*********
Date: 2024-03-18 14:02:09
Rating: 5
Comment: Very happy with the customer experience -- even after returning a car that had the back driver side window broken (during a break and enter) in San Francisco.Awesome empathetic customer service!Thank you.
Name: D** P*** w******
Date: 2024-03-12 12:22:30
Rating: 5
Comment: Always have a good experience when renting from National. Friendly employees and great car selections at certain airports.
Name: J*** G***
Date: 2024-03-11 16:57:25
Rating: 5
Comment: Service was exactly as advertised, did not need to go to the counter, went directly out to the vehicle selected from the executive section whole process, took less than 15 minutes.
Name: s**** h******
Date: 2024-03-11 12:47:35
Rating: 5
Comment: That staff was very helpful and accommodating. After waiting 3 hours at the Denver airport for a rental car from Budget I decided to change to National. The service was great and they didn’t make me regret the change to a new company!Great Job!! 👏🏽
Name: T*** L****
Date: 2024-03-08 15:41:49
Rating: 5
Comment: Helen is a G. I asked her for a slightly nicer car and she came through with a new Audi A4 for me. Thank you Helen!! You are amazing
Name: D*** K****
Date: 2024-03-08 12:58:45
Rating: 5
Comment: I rented from National at SFO and was very pleased with the excellent service by the team in the garage who were friendly and helpful. Janet went out of her way to help us locate a vehicle that exceeded our expectations. I am a frequent renter with executive aisle privileges but Janet still helped us get into a better vehicle considering our baggage and that we would need to travel to an area with snow. Then at checkout I realised that I had failed to make a reservation. As a frequent renter I thought i had reserved but i was mistaken. No problem the young man at the checkout booth helped me get a reservation made on the spot and was very nice about it. Thanks everyone.
Name: E******** L*****
Date: 2024-03-06 14:05:04
Rating: 1
Comment: What in the world are you thinking renting such a beat up car? It was scratched on the outside and the inside was completely torn up. The door handle was loose, the rug was pulled up on the driver’s side, the steering wheel was ripped and it was a rough ride. It seemed unsafe to drive it. I was shocked the National Car Rental, which I consider the best out there, would rent this car.
Name: R****** S***** K****
Date: 2024-03-06 02:24:29
Rating: 5
Comment: National is the only rental car company I use.They make it so easy from booking on the app, to choosing any car in the emerald aisle. Plus, they hire nice people who seem to genuinely want to help. Simply the best!
Name: S**** Y*
Date: 2024-03-05 22:22:35
Rating: 3
Comment: The experience at the Executive Area at Nationals SFO Airport has been that it always has a great selection of vehicles from sports cars to SUVs. They dont have luxury vehicles like other airports. This trip, being leisure, I grabbed a Dodge Challenger. The only issue was it smelled of buring plastic when running. I did mention this at return and the person assisting me, Meryana, did provide a small discount without any prompting from me. I would have liked a larger discount, but I was in a hurry to catch a flight and in the end I found the entire experience satisfactory but slight unhappy.*Update, the management at National Rental at SFO reached out to me and immediately rectified my overall experience. Im thankful that they were so quick to respond and react.
Name: J**** B*****
Date: 2024-03-05 22:13:07
Rating: 5
Comment: Janet on arrival and Nilesh on the return we’re amazing! They were both so helpful, kind and courteous it truly made the rental experience the best! Looking forward to the next rental if we have support like Janet and Nilesh again!!
Name: N**** S********
Date: 2024-03-05 04:44:24
Rating: 5
Comment: I recently rented a National car at SFO for business trip purposes. After I returned the car before my red-eye flight back home, I took air-train to the Terminal and in about 20 min realized that I forgot my wallet with a driver license, cash and business cards in a car. I was in a panic mode since I had only 1.30 hr left before my flight, it was already 10pm and I certainly faced a real possibility to stay overnight in SF somewhere on streets without money and driver license. I took a train back and ran to the rental. I was lucky to meet Safua at National who immediately called Berry in car return, provided the license plate and explained her the situation. Berry met me in car return booth already with my wallet. I was in good hands. Thank you, National, for having excellent team, excellent customer service, for having Safua and Berry. They are such good people, you certainly can rely on them. Thank you, Safua and Berry!!!!
Name: R****** V******
Date: 2024-03-04 16:54:23
Rating: 5
Comment: Amazing customer service! Valerie saved the day. I didn’t have a reservation set up and wasn’t able to create one online. But, Valerie was able to help me out and get me into a rental within minutes! Incredibly nice, super service! Thank you again, Valerie! Looking forward to seeing you next time!
Name: S****** B****
Date: 2024-03-04 13:46:06
Rating: 5
Comment: Everything with this rental from National was smooth. The car was what I expected, the cost was what I expected. I like being able to pick out any available car, get in and go.
Name: K**** D*****
Date: 2024-03-01 06:46:21
Rating: 5
Comment: Rent here all the time and staff is always very helpful and friendly, whether it’s finding me a car when I’m renting late at night, or being super quick when I’m returning late for my flight. Stephen was especially great during my last rental.
Name: J**** P****
Date: 2024-03-01 02:47:01
Rating: 5
Comment: Man the staff at Sea-Tac national is the best. Jordan helped me out and made sure I was taken care of. There was no cars when I arrived and he jumped into action and got me out ASAP. He was also very professional along with the other staff that was there.
Name: P******* M******
Date: 2024-02-28 18:06:16
Rating: 5
Comment: Quick and easy service. Check-in was a breeze. The staff was extremely friendly, professional, and expedient; and took care to make sure we had the right vehicle to meet our needs. Upon check-out, we were greeted with another friendly, energetic, efficient employee, Julio. He was personable and professional, even had a sweet sense of humor.
Name: M*** Q******
Date: 2024-02-26 14:28:52
Rating: 2
Comment: I rent from National multiple times a month. All in all, things go pretty smooth. However, in the last month or so, I have had two cars in two different cities break down. When this happens, its almost like they have designed a system to punish you. It takes forever for help to arrive. The last time, I just left my vehicle and a tow truck arrived literally 9 hours after they told me someone would be right there. It was in a horribly unsafe area and I just needed to get out of there. When I called, the people on the phone did all they can to deflect and not help. I had to be stern and keep running it up the chain. I managed to make it a to a beat down garage in an industrial area posing as an Enterprise (paid for my own uber after they told me they were sending a ride for me) and got an old crummy truck that smelled like a dispensary. Ended up having to pay the same price as a premium vehicle as they wouldnt budge.As I mentioned earlier, most of the time its a breeze and very easy to deal with National. But my last month has been anything but!
Name: D***
Date: 2024-02-23 17:43:53
Rating: 5
Comment: I appreciate National and the ability to walk into the garage and find a car. 5$3 service agents who point out the correct aisle are always helpful, and in the rare occasions when cars are lacking are quick to offer options or give me the choice to wait a bit for the vehicles looking for.
Name: V******* G
Date: 2024-02-22 13:01:40
Rating: 5
Comment: National has great customer service! It’s also good to know a company that fixes something that goes wrong. Cars are clean and new and employees go above and beyond!
Name: r****** l***
Date: 2024-02-21 18:22:50
Rating: 5
Comment: Jackie made a difference last time I rented here.. its was raining hard and she did make my trip better. I really enjoyed the top notch customer service she provided. My son and my wife was happy. 🙏🏻
Name: D***** B*******
Date: 2024-02-19 16:52:58
Rating: 5
Comment: Recently rented a car from National at the San Francisco location. Writing this review is a little difficult as the rental process and the car were very uneventful. I retired several years ago, and the job had me renting a car once a week for a day and our company used National Car Rental (although we used a previous company for several years until switching to NCR). As an Emerald Club member then, I continued my membership and still use the app which makes rentals VERY easy. The benefits of a free day with so many rentals provided me with many FREE rentals for personal vacation by then! Picking up the car can be a real hassle with some companies trying to sell you insurance, etc. which you dont always need, but not with National. At this last experience as an Emerald member, I go straight out to the lot and the employee points to a row of cars telling me to pick the one I want. I avoid out of state license plates and got the car I wanted, then drive out to the exit booth show my license and Im on my way. The car was clean with low mileage and with most of my driving being freeway to Napa and Sonoma, the vehicle (Toyota Corolla) averaged over 40 miles per gallon saving me more money. Drop off was quick and uneventful - I pulled up to the line of returning cars, the employee does a walk around inspection, takes the mileage and asks if I want a printed or emailed receipt. I am an old guy, but love going paperless! Like I said, uneventful experience but then I was an Emerald member which is free.
Name: A***** B****
Date: 2024-02-19 15:34:46
Rating: 5
Comment: Andrew greeted us as we walked into the parking lot to utilize our new membership for the first time and guided us to which cars we could select from. He caught us at the perfect moment and was very friendly.When we went to return the car, again Andrew was working and was incredibly friendly and helpful in making sure we understood all the charges and ensuring our rental experience was good. Thank you Andrew
Name: K****** M*******
Date: 2024-02-19 14:40:50
Rating: 5
Comment: There were plenty of cars in stock and the drop off process went seamless. Massad was my rep at the airport during drop-off and he got me out the door quickly which is always appreciated.
Name: k**** d*****
Date: 2024-02-18 04:22:39
Rating: 5
Comment: My wife has been telling me to use National for years. After the last few rentals I know why. The check in process is so easy, the cars are great and the service is excellent right down to the check in by Maryana. She was so pleasant and helpful. I’ll be back
Name: A***** H*** A****
Date: 2024-02-13 17:48:01
Rating: 4
Comment: I wasnt able to find the super-compact fuel efficient car I reserved on the emerald isle, but the agent Tim at SFO, helped me quickly get into a car and on my way. Tim is the best!
Name: K**** C******
Date: 2024-02-13 13:52:10
Rating: 5
Comment: Julio was great. He helped us find the perfect car for our trip, which meant running back and forth showing us 3 cars! He was professional and very efficient. We really enjoyed his demeanor and personality. He made us feel that we were in good hands with Enterprise!
Name: F**** B*********
Date: 2024-02-06 17:50:17
Rating: 5
Comment: I would like to highlight 2 employees of National/Emerald Club in San Francisco. The first was Julio at the rental center at the San Francisco Airport. I had approached 2 employees in the car rental garage at he airport for some assisiance. Either they did not hear me or they were ignoring me but never the less I was not successful. I continued on searching in the garage and came across Julio who spent the next 10 minutes with my wife and I to assist us in getting a AWD vehicle which we had reserved. Julio made us feel like valued customers and his attitude was great in helping us. He made it an enjoyable experience and I hope he is told that. He definitely made a huge difference for us who are both over 70.The second employee was Keana Raven at the National location at Fishermans Wharf. From the time I walked thru the door, Keana attitude was amazing.Her personalty is such a match for assisting people. I returned the vehicle to the Wharf location rather than at the SFO airport since it was 2 blocks from my hotel. Keana made the process so easy and always had that SMILE on her face. I was there a little before closing. Keana was so polite and her attiude was so refreshing.I would like to recognize both Julio and Keana for going above and beyond. They both showed us respect not only as customers but as human beings which in todays world is definitely lacking.Thank you againFrank B
Name: J***** J******
Date: 2024-02-05 16:01:30
Rating: 5
Comment: I use National everywhere I travel. They are the best! And Rance G. made my rental return quick, easy, and was very friendly and helpful.
Name: M*** G******
Date: 2024-02-05 13:40:26
Rating: 5
Comment: Its nice to be able to choose a car in the lot that matches your moos.Service in the SFO location was spot on
Name: k**** H******
Date: 2024-02-02 20:53:18
Rating: 5
Comment: Out of all the car rentals that I have used, National is reasonably priced. The luxury to be able to go to a lane and pick your car WITHOUT waiting in line is great. I know other car rentals have that option but their prices are higher.NOTE: I just gave feedback for NATIONALnot ENTERPRISE
Name: S****** P*****
Date: 2024-02-01 15:55:48
Rating: 5
Comment: Great car! Great selection! Super easy drop off! Thanks Ruth!
Name: O****** N*******
Date: 2024-01-31 13:47:13
Rating: 5
Comment: Amazing customer service and short lines. Yassmin was amazing and efficient behind the desk and Janet getting us into a car quick. I wish I could give 10 stars.
Name: K** M****
Date: 2024-01-31 12:41:26
Rating: 5
Comment: My rental experience was seamless. I love that I was able to reserve my pick up at one airport location and return it to another on the app without incident. And I absolutely love the Emerald Aisle.
Name: M*** H*****
Date: 2024-01-30 05:52:37
Rating: 5
Comment: We got a very nice 4 WD car froth at had been moved to the emerald aisle. No problems with the car, enjoyed driving it. Andrew who checked our car when we returned it, was very pleasant and gave us good directions in getting back to the terminal.
Name: C**** M*****
Date: 2024-01-29 17:17:09
Rating: 5
Comment: Had a great experience with the National at SFO. I love national because I don’t waste anytime standing in lines. I just pick a car and go. The SFO location has really nice cars. I got a BMW X3, which was great for getting around the Bay Area. Meryana was super helpful and made the return process super easy.
Name: J B
Date: 2024-01-24 16:48:49
Rating: 2
Comment: I reserved the car in December for a set price for a trip in January. When I picked up the car they said all was good and let me drive off. After that I received a bill for the double the price. After calling ever day for 4 days I was finally told that there was a rate increase due to the new year and i should have been told. Eventually they would refund me the difference but it still cost me 200.00 more then planned. Somethings up
Name: B*** D
Date: 2024-01-24 13:28:38
Rating: 5
Comment: Types of vehicles available in Emerald Lane was fantastic. Mary Kaye was super efficient and friendly when we returned the car.
Name: s**** m******
Date: 2024-01-23 18:10:29
Rating: 5
Comment: Return was easy and quick. Attendant quickly fixed an error on the fuel. Great service!
Name: C*******
Date: 2024-01-23 14:03:24
Rating: 5
Comment: We were greeted by Tim and assisted with exceptional suggestions for ways to have a safe and fun visit to San Francisco. The midsize car was perfect for parking and the locked trunk gave us some assurance that our belongings remained safe.
Name: B*** m******
Date: 2024-01-18 13:26:14
Rating: 5
Comment: What a wonderful experience with National at the San Francisco airport. I was one of many stranded passengers due to the weather and Nilesh was so kind and attentive. Every single person I encountered was very friendly and the car was perfect. Great price too!Thank you National!!
Name: M******* P*****
Date: 2024-01-15 16:05:37
Rating: 5
Comment: I am exceedingly impressed with National. I fly to CA from VA once a month this year and consistently experience high quality customer service.
Name: G******
Date: 2024-01-09 21:26:28
Rating: 5
Comment: The process of picking up and returning the car was so simple and easy. Also National provides multiple selections on which one to drive off with.
Name: A*** A*******
Date: 2024-01-08 13:30:08
Rating: 5
Comment: Easy pickup and a joy to bypass the rental counters at SFO. Our car was fine though the gear box on the Nissan Rouge can be tricky to figure out
Name: D***** D***
Date: 2024-01-01 13:28:24
Rating: 5
Comment: National Car Rental is the best. I recently flew from DC to San Francisco on business. I was able to go directly to my car after landing. The car was clean and really nicely equipped. National really knows how to take care of their customers, employees are helpful and friendly! Their vehicles are top notch, I will not rent from any other company!!!
Name: T** P******
Date: 2023-12-26 18:44:44
Rating: 5
Comment: In the past two weeks traveled to SFO & BUR walked over to National and in to a clean sanitized SUV. Returned to rental center was seamless. Great experience.
Name: p******
Date: 2023-12-25 16:42:01
Rating: 5
Comment: Reception and drop off crew are great. The cars always seem to not be cleaned thoroughly inside. I have found water bottles, candy and spilled coffee stains on the console.
Name: C******** K*****
Date: 2023-12-22 18:41:30
Rating: 5
Comment: I am an Emerald Club member like a lot of other people and frankly its not that great of a program. Credits expire quickly and using them is even harder because they really dont amount to much. Thats why my experience this past Thanksgiving at SFO airport when I was picking up a rental with my family was so different.I chose to opt for the Executive Row where you can pick whatever car you want. I dont typically do this as I usually need a larger SUV but this time I was with my family and I thought it would be fun. We got to the row and my kids immediately suggested the Electric Jeep Wrangler which my wife and were fine with. Why not?Thats when Emerald Club Service Specialist Tim Tam came up and introduced himself and asked if he could help. We told him we thought we were good and that we were just going to grab the electric Wrangler. He looked at the car and said hold on I think I have a better model for you. 30 seconds later he drove up in a different electric wrangler that had the covered back luggage area instead of the open bed. It was raining in SFO and that was a welcome addition for our luggage. He then helped us with our luggage and even cleaned some of the windows. I have never had any National rep be so incredibly helpful. It was amazing and just wanted to say thanks! I offered him a tip to buy him a cup of coffee which he declined. Now if only Tim could help sort out the Rewards program and make it easier to use credits!
Name: D** A*******
Date: 2023-12-22 15:12:40
Rating: 5
Comment: This was a busy trip and National facilitated a quick and easy out and return check in. Freida made the late-night return smooth as silk, pointed me to the terminal, and I was headed home.
Name: E**** L*
Date: 2023-12-22 03:18:20
Rating: 5
Comment: I recently had the pleasure of receiving exceptional service from Janet at Nationals Car Rental.What truly stood out was her in-depth knowledge of the available vehicles and their understanding of my specific needs. She took the time to listen attentively to my requirements, providing valuable insights and recommendations tailored to my preferences.Janet went above and beyond to make sure I felt comfortable with the features of the vehicle before hitting the road. Her commitment to customer satisfaction was evident in every interaction, and I left the rental office feeling well-informed and confident in my choice.
Name: D Z
Date: 2023-12-21 16:14:36
Rating: 5
Comment: Good work done by everyone. Rance Granga gave me his card and was very interested in making sure the service was good. Ive had VERY good luck using National. Ive used both Avis and Hertz in the past with mixed results. Im sticking with National!
Name: B**** B
Date: 2023-12-19 14:06:49
Rating: 5
Comment: I enjoy the ease of renting a vehicle. if you are in the top two tiers, you just show drivers license and pick out which vehicle you want. Also, shout out to Andrew at SFO rental car return.
Name: J*** C*******
Date: 2023-12-18 12:35:10
Rating: 5
Comment: Great experience, Helen was of great help choosing the right vehicle for that business trip. Appreciate the quality of the car and service.
Name: c**** s*******
Date: 2023-12-11 22:02:31
Rating: 5
Comment: I have always had a good experience at National Car Rental. This trip was even better. Picked up car at SF airport, no waiting at all! Randy F. Was excellent at providing instructions on the Q7 Audi. Great car in excellent condition with enough room for 4 large luggage and other stuff. Couldn’t be more pleased. Thank you National!
Name: A**** P*****
Date: 2023-12-11 20:44:12
Rating: 5
Comment: I was very satisfi3d with my car rental experience on a recent trip to San Francisco CA. I love the return process, very smooth. Andrew was the attendant who assisted me and was very quick and courteous.
Name: S***** W*****
Date: 2023-12-01 13:14:45
Rating: 5
Comment: Renting a car from National at SFO is so stress free...unless, like me, you have trouble deciding which car to take. The pickup was super quick and easy; the drop off was even easier (see previous decision issue). Thanks Nilesh for checking us back in so pleasantly and efficiently.
Name: O***** M*******
Date: 2023-11-30 17:13:45
Rating: 5
Comment: Had a great experience at this LAX location. The lady who helped me (unfortunately cant remember her name - Nicole maybe?) return my rental was very friendly and helpful. I was in and out in less than 5 minutes. Keep up the great work!
Name: M********** T**********
Date: 2023-11-28 22:26:04
Rating: 3
Comment: Always had a pretty good experience with National, easy pick and drop off most of the time and good selection of cars.The one thing that kinda threw me is that I opted to refill the tank myself and I refilled the tank 3-4 miles before I dropped off the car, and I filled the tank full up, but for whatever reason National still charged me about $4 bucks for having to fill the gas tank.Really? Pretty ridiculous National. I imagine if you do that to all the cars that come back in with drivers that elected to fill the tanks themselves, national makes a nice little extra profit off all those rentals.Unnecessary National...
Name: G*** M**** L*******
Date: 2023-11-27 20:54:42
Rating: 5
Comment: Great service, both picking up my car and returning. Representative Rance Granger checked me in upon my return. He was most helpful and very friendly.
Name: L**** P*****
Date: 2023-11-24 16:14:09
Rating: 5
Comment: We had the best experience recently at National SFO. I love being able to come right off the tram and select my own vehicle, but this time, we were promptly met by Tim Tam, a service specialist, who very thoughtfully helped us select the perfect vehicle. Thank you National and Tim for helping to make our vacation so great!
Name: E**** D******
Date: 2023-11-21 18:59:34
Rating: 5
Comment: Rance made sure I had everything I needed and got all of my stuff when I dropped off the car at SFO. Overall, pick up and drop off were super easy. The car was great.
Name: B**** C***
Date: 2023-11-21 15:58:48
Rating: 5
Comment: SFO Airport facility for National Car rental went fine.Service assistants were there to assist and help with my rental.Thanks to Janet & Marianne for their help.
Name: J******* K********
Date: 2023-11-17 00:44:01
Rating: 5
Comment: Pickup of vehicle was exceptionally easy, employees were helpful, the vehicle worked perfectly and was very clean. Had a great return process with Masaad at SFO on return.
Name: D**
Date: 2023-11-15 13:23:44
Rating: 5
Comment: I enjoyed the vehicle.However it had many dents, dings and a chip in the windshield.That said, Rami at checkin made sure I got an accurate bill and didn’t try to blame me for pre-existing damages.
Name: R**** B*******
Date: 2023-11-09 20:08:27
Rating: 5
Comment: National is always easy to rent with the Emerald Executive membership. Our recent rental At SFO had minor issues with the cars infotainment system and the clicker. I was immediately given apologies and a discount by Rance Granger who helped the return seamlessly. Now that is the customer service for the loyal customers. I immediately rented another car for the next trip.
Name: J***** R R***
Date: 2023-10-30 15:19:43
Rating: 5
Comment: Very easy pickup and choice of car. On return Nitesh checked us in and helped with the variances (didnt fill up tank and 30 minutes late). He was professional and helpful!!
Name: M******** J*****
Date: 2023-10-23 19:04:46
Rating: 5
Comment: I was thrilled with my National experience. Matthew at the SFO airport branch was incredibly helpful in answering my billing questions and getting me in and out quickly. He was courteous, worked quickly, and provided top notch customer service. A model employee.
Name: J*** C*******
Date: 2023-10-20 16:41:53
Rating: 1
Comment: My car was not exotic. It was a Chevy Malibu. Performed well, but I had an issue on return at San Francisco Airport. The National representative tried to infer that a smudge on the care was a new issue and that I was the culprit. I only had the car a few days. Drove it a few places, parked carefully and did not take inventory of the existing scratches and dings upon pick up. I suggest anyone be VERY careful to inspect rental cars. Seems like National is trying to gouge customers for money. Really sad, given the rental rates. And, Im an Emerald Club Member. Good ness only knows how poorly they treat others. Beware!
Name: S***** S****
Date: 2023-10-17 14:08:35
Rating: 5
Comment: Sarah at the long beach airport location was so incredibly kind and patient with me. She went above and beyond to make sure my time with the service was 100% great, and she even listened for cues to ask more questions if I sounded like things were just fine. Truly great customer service and a friendly person during such a frantic and stressful time - getting to the airport haha. Thank you Sarah!
Name: L**** H*********
Date: 2023-10-17 14:01:47
Rating: 5
Comment: Check in with Antonio at SFO was a pleasurable and flawless experience. Great choice of cars; all very clean. We picked a Mitsubishi Highlander as we needed the space. This was an extremely comfortable car, though mileage was just below 30 mpg. Easy reservation process online. Pricing is comparable or better than other major rental companies. We will continue to use National for our car rentals!!!Reviewing this post I don’t know how it ended up on Enterprise. This is for National Car Rentals at San Francisco airport.
Name: T** B******
Date: 2023-10-16 23:49:13
Rating: 5
Comment: I arrived at Houston William Hobby airport location late at night past midnight and when I got to the gate we realized I made a mistake on my reservation. National employee Randal Weeks was able to help me get a new reservation on the fly by walking me through the phone app version and also on the National system. Randal could tell I was struggling to resolve and really stepped up to help me. This is the kind of support & service that keeps me loyal to National. Thank you.
Name: S***** G*****
Date: 2023-10-12 00:00:06
Rating: 5
Comment: The service was really great. Randy F. Searched for an SUV that was on a car body that had navigation. My brother is in a wheelchair so general SUVs are a bit high for him to lift himself in the seat. The Mazda CX 3 I believe was perfect and the navigation in San Francisco was perfect. We managed to get around easily to every place we visited. The service in the Emerald Club is so smooth and efficient. You are in and out within a few minutes. Thank you.
Name: C***** A******
Date: 2023-10-06 12:04:37
Rating: 5
Comment: I want to thank Helen who was walking the garage for assisting me when no one else could be found. She was knowledgeable friendly and very helpful! I loved the car she suggested. I might actually buy one now!
Name: J** Q****
Date: 2023-10-03 01:17:52
Rating: 5
Comment: The ease of the pick up of the car was fantastic. We got a great vehicle that really met our needs. The vehicle was in great shape and performed like a charm. The drop of was so easy as well...drop and go! Great experience!
Name: G*** K**
Date: 2023-10-01 17:19:03
Rating: 5
Comment: National Car Rental is really great. While not exactly the cheapest, I have decided to go with service over price and am constantly surprised.1. I have enough trips to pick any choice of cars from Executive section. There is a large selection of vehicles, from Jeeps, Trucks, sports cars, SUVs, Crossovers and Sedans. Selection especially at SFO is really great!2. On this rental at SFO, I had some issues with my rate when I returned and representative Rance Granger was very helpful. When you think that there were probably over 100 cars in the return lanes, and more stacking up behind me, Rance assisted me and I never felt rushed.Thanks National!
Name: 9******
Date: 2023-09-29 13:42:52
Rating: 5
Comment: Awesome experience at SFO. Literally walked off the plane, and went to the tram and got to the rental car garage and picked our Mercedes for an awesome rate/ day. Masaad offered excellent customer service and went above and beyond by making the return seamless. That is why I love renting with National/ Enterprise.
Name: S**** E******
Date: 2023-09-28 12:19:34
Rating: 4
Comment: Hi, The car was fantastic and the service at Pickup was and as always is excellent. There was no one at the drop off because it was before hours, therefore you just completed the transaction when staff arrived which I understand, but when I received the receipt I noticed that there was a fuel charge which I did not authorize. I have sent an email regarding this. Therefore maybe in he future if there is a drop off after hours you could send a preliminary receipt to the customer for their approval prior to running the transaction?All in all I will still rent from National, but hope this dispute gets resolved.
Name: J*** P****** S**
Date: 2023-09-22 16:15:39
Rating: 5
Comment: National Car rental, makes getting in and out of the airport easy (if you are an emerald aisle member). Massoud who met me at SFO when we returned our car was very helpful and quick (give him a bonus!).
Name: t***** L*****
Date: 2023-09-21 14:19:23
Rating: 5
Comment: We experienced a mechanical issue with our rental car. National had a tow truck out within 30 minutes and an Uber within 5. We were safe and able to make our flight home without any concerns.
Name: L**** F**
Date: 2023-09-19 15:40:38
Rating: 5
Comment: All smooth from pickup to drop off. Victoria in San Jose at drop off was extremely helpful and kind. She didnt rush me unloading the car and was very pleasant. Thank you Victoria!
Name: E**** R****
Date: 2023-09-18 15:14:38
Rating: 5
Comment: I had an exceptional experience with National! From the moment I walked in, the staff was friendly and efficient. The vehicle was clean, well-maintained, and ready for my trip. The rental process was smooth, and the prices were reasonable. I highly recommend this company for your car rental needs. They always exceeded my expectations!
Name: A*** S***** L****
Date: 2023-09-16 01:54:55
Rating: 5
Comment: I had an excellent experience at National Car Rental SFO, all thanks to Janet! She went above and beyond to help me pick the perfect car for my trip. Her exceptional customer service and friendly demeanor made the process smooth and enjoyable.
Name: R***** B****
Date: 2023-09-13 12:15:28
Rating: 5
Comment: Great rental experience. Easy to select and go. Car was great as well. Best part of experience was Antonio at the end of the rental. He checked us in quickly and asked how our rental experience had been. He listened and responded to what I told him. I really appreciate when someone listens to feedback. Thanks Antonio!
Name: J***** C******
Date: 2023-09-12 22:20:11
Rating: 5
Comment: Always a big plus not having to go to the counter.. love picking out the vehicle of my choice.Cars are always clean!Special thanks to Andrew K at San Francisco airport at drop off was amazing!! What a valuable employee!Thank you Andrew K!!
Name: L******* K****
Date: 2023-09-12 12:33:50
Rating: 5
Comment: Good rental. No big queue to pick up the car - went straight there. Particularly impressive was the return of the car. The agent who checked us in gave us a credit because we had not done many miles and, for some reason, we had paid for full tank and had hardly used any. It was Andrew D. Nice job.
Name: J******* B*****
Date: 2023-09-07 06:00:09
Rating: 5
Comment: I always use National. I’ve always had fabulous service each time. I’m an executive member and can bypass the desk and choose a car off the executive row. It’s so quick and convenient. This particular place in San Francisco had a lot of nice cars such as Mercedes, Audi, Volvo, etc. I was pleasantly surprised by the great selection of vehicles. Great place to rent a car!
Name: J*** B****
Date: 2023-09-04 14:23:26
Rating: 5
Comment: I hesitate to write a great review about National Car Rental because I don’t want everyone to start using them. National is heads and shoulders above every other car rental company. Love this place.
Name: S***** S*****
Date: 2023-09-01 12:28:04
Rating: 5
Comment: This was my 1st ever car rental experience from national and the process was super smooth. The staff was friendly and supportive and choosing the car was so easy that we were out of garage in just 5 minutes. Cars were like brand new and no hidden charges. Amazing experience !!!!
Name: J**** O*****
Date: 2023-08-31 03:37:55
Rating: 5
Comment: From meeting Tim at the SFO rental desk to picking up and driving a Mitsubishi SUV around NORCAL, and a smooth drop off, my experience with National was once again super easy! Thank you for great service and a great vehicle!!!
Name: R**** W***
Date: 2023-08-31 00:55:33
Rating: 5
Comment: When I entered the rental facility, I was greeted and directed to the Emerald Isle, which was the location of the vehicle I was renting, after selecting a vehicle, it was a no muss no fuss experience, and I left the facility within minutes, with my vehicle I would be using for the next 2 weeks. Upon arrival in Seattle, it was a very simple operation for returning the vehicle, that only took a couple minutes, and I was on my way to the airport to catch a flight back east. Outstanding service with no issues, I have always used National Car Rental for my travel needs and will continue to do so.
Name: K**** N*******
Date: 2023-08-30 12:04:05
Rating: 5
Comment: The customer service both in and out of here is outstanding! Highly friendly and efficient. They just got lots of new cars so many to choose from in the Emerald aisle. And Ranco Granger is the best representative for National.
Name: E***
Date: 2023-08-28 19:36:37
Rating: 5
Comment: Loved my experience with the National Team at SFO. Fast, efficient, and caring. There was a small issue with the back light and the manager called me minutes after I dropped the car off to apologize and to learn more. Will definitely rent from here again!
Name: O****** B*******
Date: 2023-08-28 19:01:34
Rating: 5
Comment: My wife and I were celebrating our honeymoon. We recieved our vehicle on Aug. 12, 2023. Originally we did not see a vehicle in the size class we reserved but the manager on staff was so nice and accommodating that she allow us to upgrade. Needless to say my wife and I were impressed and so thankful for her prompt and nice response to our request. Thank you so much for the speed and cleanliness of the vehicle. We had a wonderful time and would highly recommend National.
Name: C********** H****
Date: 2023-08-21 13:14:20
Rating: 4
Comment: I really wish I got more than a hour from the time of the booking, to the time I have to pickup the car before my allocation goes away. Meaning i was their in person looking at a car for the first time using executive elite.I had to reschedule a new appointment because it rolled over 1hour literally as I’m picking the car I wanted. So if your flights delayed or not on time make sure you give yourself enough time to keep the booking.Theis is a good idea to get people who do this a lot into cars quicker. But there was a local rep to help me around the corner but it’s something I found out the hard way. (DONT BE LATE TO THE APPOINTMENT.)
Name: S***** X*
Date: 2023-08-17 05:23:51
Rating: 5
Comment: Like in the past, Im still renting a car from National for our San Francisco trip. The processes for renting and returning were smooth. Services were good. We forgot about a pair of sun glasses on the overhead bin and was able to recover through National lost and found web site. very happy with National. Strongly recommend!
Name: L** C*****
Date: 2023-08-11 13:01:04
Rating: 5
Comment: Phenomenal rental experience. We rented the car quickly enough, but it was the return process that was particularly impressive. Shout out to Rance Grongar (sp?), who checked us in super fast and was extremely personable throughout the process. What tremendous service!
Name: W***** S****
Date: 2023-08-09 22:18:54
Rating: 5
Comment: Had to procure a car last minute at Medford airport and drive it to Portland. Great experience in Medford and Constantine at Portland was fantastic at drop off when we told him about an issue with one of the windows. Great communication from start to finish.
Name: A***** R********
Date: 2023-08-03 13:29:51
Rating: 5
Comment: I have never had such a fast and enjoyable experience at any rental car company. To be honest, when we got off the airplane and arrived at the airport tired and ready to head off to the Airbnb, the last thing we wanted was to stand in line for an hour to get a rental car. When we got to the rental car location at the airport, we were amazed by the ridiculous line there was at a different car rental company. The line was so long that it was hard to get past them to get to the garage. The people looked tired and irritated.But since we are with National and are Emerald Club members, we walked past everyone, into the garage, passed everyone waiting in some other line for another rental car company, and got to stroll a line of cars in which we could choose anyone that we wanted. Once we chose our car we got in and headed for the exit. The guy asked us a few questions, took pictures of the car, and we were off to start our vacation. No waiting in long lines for hours, no letting someone else choose your car for you, no crazy paperwork that cramps your hand. It was painless, fast, efficient, fun, and best of all it started the vacation off on the right foot.Then when we returned the car to the rental company it was just as fast. We drove into the garage, we parked it, a guy asked us questions and we handed over the key and that was it!I will not ever use another car rental company. I feel like National has spoiled me and now no other rental car can be as great as them. Oh! The best part is the car was totally affordable. For 6 days of using the car I just spent $295.60 with taxes and fees and all the other stuff. The only thing I had left to pay was tolls but that only came out to $26.65.So, if you want a great experience at a reasonable price National is a great way to go!
Name: J*** F*****
Date: 2023-07-28 18:07:31
Rating: 5
Comment: Rental car staff at the rental car site at SFO airport were excellent and friendly. I had to modify my reservation and the customer service agent on the phone couldnt have been more helpful or friendly too. Good rate and good car. I will continue to use National Car Rental.
Name: J**** A******
Date: 2023-07-27 06:24:44
Rating: 5
Comment: I originally had a reservation with Dollar but upon arrival at the rental car center at SFO and saw the line for Dollar which was ridiculously long. I went to National and was immediately welcomed by a wonderful clerk who got me set up with a vehicle in no time.She was kind and welcoming. The clerk in the garage helped guide me to a vehicle and got me on my way. I will be happy to use National in the future because of my experiences during this trip. Everyone I encountered all the way until the return was awesome. I really wish I remembered their names to give them the credit due but it was an excellent experience. Thank you National at SFO.
Name: d*** s*******
Date: 2023-07-25 16:10:44
Rating: 5
Comment: Agent at checkin was most courteous and helpful. The car we rented was a BMW X3 and excellent! Overall, great experience….I am new to National and plan to use them rather than Budget, who I have used over the years.
Name: J******* J*****
Date: 2023-07-20 18:34:49
Rating: 2
Comment: 1st horrible experience renting a car from national. Reserved a SUV for 4 days. Got a 2023 Ford expedition xl and on the day Im suppose to drive from where I went the ABS and brake lights go off. I call national customer service line and they suggested to DRIVE to a location that was 2.5 miles. Got there and the branch was unable to make vehicle switch. Told to drive about 15 miles to an airport without properly functioning brakes with passengers.Made the switch at the airport and that Infinity QX and that car has issues. Anytime I had to brake the steering wheel would shake and not a normal little wiggle. The only reason I am giving 2 stars is because Karen manager from SFO national rental was super nice and professional about the situation.She did what she could and I am grateful for it but I shouldnt have had to deal with all the driving without any accomodations and still having to pay for the rental. Personally moving forward I would NOT put national as a 1st option ever for rentals
Name: A****** K*****
Date: 2023-07-19 02:11:32
Rating: 5
Comment: National rental staff at SJC and SFO were very efficient and made the entire rental process seamless - thank you! Tim at SFO, in particular was outstanding, and helped me get the right car for my week-long trip.
Name: M******* K***
Date: 2023-07-15 16:36:00
Rating: 5
Comment: It was a busy travel weekend at SFO. The line for Dollar and Thrifty was over 2 hours long. The customers were upset and the rental car area was buzzing with frustrated travelers. As an Emerald Club member I walked right up to National, showed my reservation and was directed to the row where I could choose my vehicle. I was greeted by Tim Tam. Besides the friendly service, he went out of his way to look at the cars, their mileage, talk to me about my driving needs/preferences, and recommend one that met my needs. Just another reason why National is always my first choice for car rental!
Name: R***** R**
Date: 2023-07-12 17:39:48
Rating: 3
Comment: The car I rented (Toyota RAV4) had engine issues. Second of my rental, my car stuttered and slowed down, and the check engine light came on. I called National roadside assistance and was told that if the car was driveable, I had to take it to the car rental center, and there was no way for them to exchange the car. Drove the car slowly for 40+ miles to my hotel and called customer service, and they said I had to call the Roadside again. At this point, I had spent almost 2+ hours of my vacation time collectively on phone calls with National. Finally, I decided to take the car to Oakland Airport for an exchange. When I reached there, I was given a car with 50K plus miles and smelled weed. When asked, I was told that I could not use the Emerald option for exchanges and that they had limited stock. They made it sound like they were doing me a favor by exchanging a damaged car. If you ask me, my rental experience was the worst I have ever had.
Name: E****** C***********
Date: 2023-07-12 01:40:42
Rating: 5
Comment: I only rent my cars now from National Car Rental ever since my fist experience many years ago. All their representatives from picking up my car to dropping off my car has always been nothing short of professional and always aiming to please their customers. This time I had the pleasure of returning my car to R. Grangar. Thank you for a great experience.
Name: D**** K****
Date: 2023-07-10 18:32:58
Rating: 5
Comment: I love that you can pick out your car when you rent from National. It’s so much more convenient and easier to get a car you’re comfortable with. Checking the car back in takes less than a minute and our clerk Andrew K was very helpful.
Name: L** O********
Date: 2023-07-06 19:43:43
Rating: 1
Comment: The staff at the airport were great but we had an issue and needed the car to be replaced. The company we had to deal with Urgently was absolutely unbelievably bad. I had to interact with them about 15 times and each time I had to repeat the situation and then they called me three times to ask the same question. It took 10 hours to resolve the situation and it could have taken several hours less if they had listened to what I was saying instead of sticking to their script
Name: P*** B*****
Date: 2023-07-05 18:21:06
Rating: 5
Comment: National is the BEST car rental. Ive never had any issues, cars are properly functional and clean. The process to rent is super smooth, we can select the car within the applicable category form the aisles. There is never a line at the kiosk or to leave with the car. They are kind on the customer service, and adjust your reservation if needed (on the last trip, my flight was delayed, so I had to pickup the car the next day, I never had any issues to change the reservation). Returning the vehicle is also simple and quick. Top notch service!
Name: A*** N***
Date: 2023-07-05 12:15:51
Rating: 3
Comment: In spite of having a specific vehicle reserved and being an Emerald Club member, had to wait about 30 minutes for an appropriate vehicle to be cleaned and brought around. When it arrived, it was fine--but it seemed to be about a 6-7 year old model (Ford Expedition Max). I found some trash inside the console, though overall it was mostly clean.Selected this (more expensive) rental agency because of their higher rating at this airport versus competitors, but it wasnt worth it in my experience.
Name: J*** F*****
Date: 2023-07-03 14:27:41
Rating: 4
Comment: I dont know why it says Exotic Car Collection by Enterprise when I rented a Kia Soul. The car ran great and I had no issues. The customer service was great like always. I took my family with me this time and it was a breeze picking up/returning the car.
Name: W**** W*******
Date: 2023-07-03 12:22:47
Rating: 5
Comment: Everything was as expected and advertised, which unfortunately in today’s society is generally not the case. There were no user fees, or universal connection fees, or other hidden fees. I paid what was quoted- thank you. The car was perfect for our family vacation. It accommodated 6 of is just fine and worked flawlessly. Goog job!
Name: R*** H*****
Date: 2023-06-30 15:17:10
Rating: 5
Comment: National has been my go-to car rental experience for two decades. I always get a clean, well maintained vehicle at a competitive price. The attendants are invariably pleasant, knowledgeable and seem to enjoy their work. I especially appreciate the fact that they don’t charge me drop off fees for renting in one city and dropping in another.
Name: S***** K****
Date: 2023-06-27 18:58:29
Rating: 5
Comment: I recently had the best experience rental car experience I’ve ever had, and it was with National at SFO. I was walking the Emerald Aisle and was greeting by a smiling customer service rep who walked with me as I looked for an appropriate vehicle, preferably a RAV4. I own a RAV4 and like renting this vehicle as I know where the controls are (particularly where to find the button to open the gas tank door), is a good size for my trips, and is reliable.When none could be found, a woman walked up and said she’d find one for me and drove up in a RAV4 only a few minutes later. She handed me her card identifying herself as Karen Phan, a National airport manager, and said to call her if I had any questions during my rental.Over many years renting vehicles across the US and in Europe, this is by far the best service I’ve ever received. I received the same prompt and friendly service when I returned the car.I thanked Karen for the wonderful way she and her crew treated me in our brief interaction and recognize exceptional leadership when I see it.You can bet I’m continuing to use National, particularly in Karen’s SFO airport garage.
Name: J**** B******
Date: 2023-06-24 00:44:13
Rating: 5
Comment: Top-notch customer service at SFO location. I fly into San Francisco weekly for work, and Tim is always there to greet me at the Emerald Executive Aisle. He consistently goes out of his way to try and find me the right car. Seriously one of the nicest people youll ever meet!
Name: R*** H*
Date: 2023-06-22 20:40:20
Rating: 5
Comment: Nice, Fast, and Professional. Every rental out of this location had been smooth.I would like to express my sincere appreciation for Janet here at National SFO. Her exceptional service made my last car rental experience incredibly convenient and enjoyable. She provided a smooth and hassle-free experience. Her professionalism, attention to detail, and friendly demeanor truly made a difference in enhancing my trip.
Name: M****** M*****
Date: 2023-06-22 13:19:50
Rating: 5
Comment: Great team - we had to change our reservation last minute from Thrifty (DONT use Thrifty at SFO - it is cheap, but the line was 200 people long and not moving - we were going to miss the event we travelled for). Team was super easy to work with, facilitated getting us in a car quickly. Additionally upon return, we mentioned some small issues with the car and the team handled them incredibly, thanks to the Manager Matt G and his entire team for making our rental experience with National great!
Name: P******* L**
Date: 2023-06-13 18:07:44
Rating: 5
Comment: I had a great first experience with National. I had an Emerald Club Executive Level reservation through my credit card and had a very seamless pickup. I landed in SFO and Tim Tam was the service specialist. He provided great customer service and I was completely satisfied. He made everything so easy. I will for sure rent from National again.
Name: L**** S********
Date: 2023-06-06 20:57:40
Rating: 5
Comment: Mr. Tim Tam is AWESOME! This guy was incredible. Our Apple Car Play didnt work; he was the best. Never experienced this kind of service before at any rental car company. He should be running the whole company!
Name: K**** G*******
Date: 2023-05-31 16:55:15
Rating: 5
Comment: Amazing!!!! From when we arrived to when we left every associate that we met was above and beyond. In a day where service is inconsistent at best these guys epitomize what service means. Thank you for making my trip to San Francisco so easy. The way you treated me also made me look good in front of my wife which is hard to do. LOL!!!!
Name: R* H***
Date: 2023-05-24 13:24:54
Rating: 5
Comment: This is more about the person that helped me when I arrived at the rental agency. My app wouldnt let me check out even though I had reserved my car in the executive aisle. Luckily Mr. Tam was there to get me on my way. He also found a better vehicle for me than what I was looking at in the aisle. He took the time to find out what my needs were to find the perfect vehicle for me. Thanks again, Mr. Tam.
Name: G***** T*******
Date: 2023-05-19 21:28:38
Rating: 5
Comment: It was a little challenging at SFO taking a tram 3 or 4 miles to the rental location, but staff were professional and helped me. Didnt know the company I work had elevated car rental perks, and was told to pick a car out of the lineup! I picked the Mini Cooper since I am a current owner of one. Returning the car was a breeze and they made it easy
Name: K**** J****
Date: 2023-05-09 21:03:43
Rating: 5
Comment: Excellent service and streamlined process. Booked using the App and got updates/confirmations leading up to my trip. I was able to go right out and pick my car without waiting in a long line, and when I arrived at drop-off for my rental, it was a no hassle. I had my receipt emailed to me before I even left the parking lot.My advice is to have the app and use it.
Name: J**** P*******
Date: 2023-05-08 11:24:16
Rating: 5
Comment: Another seamless rental from National. I have never had an issue with any rentals through National. One big thing that stands out at National is their employees. They are always pleasant and happy to assist. When I returned my car to the SFO location, Victor was especially helpful, he went above and beyond to assist me. This is why I will come back to National again and recommend them to anyone!
Name: B*** F********
Date: 2023-04-04 01:20:02
Rating: 4
Comment: We were happy to jump into a Jeep Wrangler Unlimited when we got to SFO. Very quickly did we realize though that the Jeep did not have power controls for locks or windows. It was still well taken care for and fit the four of us adults nicely. It did need an alignment as the stearing was a little loose. We still had a great time. The customer service was great and it was easy to pick up and drop off.
Name: L*** P******
Date: 2023-03-27 13:37:24
Rating: 1
Comment: I rented a vehicle from San Francisco and drove to Reno. The car was picked up in the executive area so I hopped in and took off after checking the vehicle, however I never looked underneath the vehicle. The vehicles brakes were awful and it shook when braking. I drove through snow and was scared. When I arrived at hotel, I looked under vehicle and noticed metal plate hanging. I tried to contact customer service, but they were closed so I called my corporate contact and ask her to speak to the corporate contact for national.. She did and she said when I return the car to just let them know. So when I did, I pointed it out to the attendance taking the vehicle and they said that they were going to have to investigate and they would possibly charge me for damage. I received an email stating that they are charging me for the damage and that they needed my insurance information etc. etc. I did not cause this damage. I pointed it out to them. I let them know how unsafe vehicle was so that nobody else would get hurt in it and yet they are trying to charge me for something that someone else did, and their lack of mechanics or attendance to inspect the vehicle properly before letting it get run it out to someone else. If I had my choice, I would use Hertz I would never use Enterprise or National. Unfortunately, my company requests that I do unless I can’t find a vehicle available so from now on, I’m going to try to use Hertz.
Name: M***** S******
Date: 2023-03-06 15:27:24
Rating: 5
Comment: The entire experience was very positive. Check in was quick and we were able to get a car that matched our needs. Drop off was very smooth and the person checking us in (Robert) was extremely helpful about navigating the airport.
Name: T** S*******
Date: 2023-02-20 13:16:14
Rating: 5
Comment: The rental itself was great, the check in was great. Berry greeted me with a smile and made sure everything with my rental met my expectations. I do have to comment, however, on the very poor signage at SFO to exit the car rental garage. I got turned around and it took me 15 minutes to finally get back to the area where I could check out and get on the road with my rental.
Name: P****** O**
Date: 2023-02-03 14:44:15
Rating: 5
Comment: Outstanding Customer Satisfaction and Follow Through! While at San Francisco, I rented a car from National/Enterprise at the airport location. Regrettably, the next morning the low tire pressure alert came on and apparently there was a leak in one of the tires. In the bay area, I found very few gas stations that even have functioning air, and those that do charged $2 for each use. I had to fill that tire multiple times over my 4-day rental (it was too inconvenient to call for a car swap). Upon my return, I explained the problem to the attendant (Andrew K) and he worked up what I would call very pleasing compensation for my inconvenience. I was then put in touch with Camilla (Enterprise Holdings Customer Service) and she made sure that National made good on their promise. I continue to be a dedicated National/Enterprise customer and I highly recommend them based on their pledge to keep their customers satisfied.
Name: K**** M****
Date: 2023-01-19 21:42:12
Rating: 5
Comment: Once again, a fantastic rental with the SFO crew at National Car Rental. You take several long trips every year and rely upon them to have the car were looking for and need. They always do! Everything is ready for us and they know our needs. I would never go anywhere else. Thank you, Ryan, Marianna, and Andrew! You guys are the best! We will see you again soon.
Name: N*** N******
Date: 2023-01-06 21:45:01
Rating: 5
Comment: I like National!We experienced a very unfortunate incident in San Francisco during Christmas period. The car was broken in and our belongings were stolen from the trunk, creating a loss for us around $2K. National was great. They took our car back and gave us a new one without delay! Such a comforting customer service.I am so glad that we have insured the car through National. I am waiting to receive compensation through that coverage for our loss as soon as possible.
Name: M****** P*******
Date: 2022-11-30 03:13:01
Rating: 5
Comment: Amazing service from National as always but in this case even more. Fantastic support from Gabe, Butsh & Mariana to help us retrieve a mobile phone we had forgotten in our Hotel. The Team did everything to make it simple for us to get back on track with our traveling schedule. I have been a loyal customer to National and I have never been disappointed. In this case, I was simply impressed... and grateful.
Name: R***** B*************
Date: 2022-10-26 18:39:02
Rating: 5
Comment: Rental Experience was excellent!! The lady at the kiosk was very nice upon arriving at the airport. My family and I were given white glove service. We had our choice of luxury vehicle as always and we had our choice of child car seat. Drop off was easy as well. Receipt was received via email so there was no hassle with paperwork.
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Name: R***** P******
Date: 2024-07-05 12:34:24
Rating: 1
Comment: Left my glasses in the car. I know right where I left them. But your staff was too lazy to do a lost and found report so they just threw them away.