Wheelchair-accessible entrance
Yes
Extra Space Storage in Belleville
Categories
Location on the map
Belleville, Wayne County, Michigan, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 734-483-7720
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:6AM–10PM
Extra Space Storage in other cities:
Comments (199)
The staff is awesome. If i could rate them alone, they would get 5 stars.. And the price WAS great.... but my $90ish unit now costs me around $200. They jack the price up every few months. Also, theres been times where ive needed to access my belongings at night and have no way to get to them after 10pm. The last storage unit i used was open 24/7. as long as u were caught up on the payment, you could enter the gate with your key code. Wish they would consider doing the same
The staff there were absolutely terrific! Clean facility, easy access, if needed I would definitely come back, and I will highly recommend you to everyone that I know that needs storage! Again, thank you all so much!
Debra was AMAZING! Super friendly and gave me all the info I needed in great detail. Highly recommend!
I think the selling point for me was Deb. I wanted a climate controlled unit and thought of going elsewhere but she is so friendly so helpful and goes above and beyond. Made sure we understood everything and took her time. My unit is brand new and super clean, even had locks and all kinds of accessories 10/10.
Wonderful storage unit and the ppl that works inside are very helpful and friendly always available to answer your questions.Ms D is awesome thank you
Crystal and Deb are the best. They make renting a storage until like a joining the family experience. Customer service is great, their units are clean and the prices are affordable.If you are staying less than 3 months, the one month free (plus $24 administrative fee + lock costs), are the best way to go. If you are staying more than 3 months, go ahead and pay the first month of their discounted price.Look for specials online and reserve your space online. You have up to 2 weeks in which they will hold the reservation and lock in the price, but the units are first come, first served.You can find cheaper units in the area, but they are not as clean, secure and friendly!
Rented from here 16 years ago and they were awesome I came back a few weeks ago to put my camper in storage.edit…. Customer service is amazing. When I called them to bring in my camper I asked if it was the same manager and it was that was one of the reasons I came back.
Debbie is a great manager.. helped me out even on her day off when she didnt have to. Extremely satisfied to the highest degree with her and the companies customer support
Great customer service!! Secure and clean facility. Jasmine was awesome with helping me find the best unit for my items. Highly recommended.
I had an issue with my lock and couldn’t get my storage open. After calling Extra Space Storage, Deborah helped me and fixed the problem quick. She had an good attitude and made me laugh :)
Super nice ladies and very patient, my first time renting a unit and they made a very easy to understand process, more happy than me, no one ❤️❤️❤️ thank u ladies
BDeb has so much positive energy. She made renting a storage so fun. Very informational.Great job Deb
My experience was great! Debra went the extra mile. We will definitely be recommending this place.
Very clean and well kept! And Deborah provided the best experience checking in and out! My stuff was secure and clean when I removed it and the area was very safe and well lit!I returned to this very location a year later when the need arose again (and I now reside an hour away!). It’s that good! This time I completed the storage rental COMPLETELY online and it was easy and very straight forward. I was disappointed I didn’t interact with Deb, however I am confident if I ever need assistance the staff will tend to my needs. This is a GREAT place! 100% confident in my recommendation!
I rented a unit in September. The rate was good and I’m set up on auto pay never missed a payment. Today I get a thing saying my date is going up by 80 dollars. So after all said and done the increase is 64% increase. How is this even good business. Seems like get you in the unit and screw you after. Not a happy customer at all.
Jason was super helpful and made the process super easy and hassle free. Definitely recommend coming here for any storage needs
The storage facility appears well run, secure, and clean. The monthly price was comparable to other storage facilities in the area but was cheaper. Overall, I am satisfied with this business knowing my belongings are safe.
My reservation specialist Deborah was so helpful and enthusiastic. She helped me through my paperwork everything and she did it all while she was supposed to be leaving and heading home. Some of the best customer service I have ever received. I would definitely recommend her to help any and all new renters.
Every experience I have with this place is so positive! Deb is so friendly and helpful. It’s made moving 1300 miles a lot easier.
I have been a customer since the beginning of 2021. Debra the property Manager has been Awesome from the start. Always helpful and has smile on her face every time I see her. I have and will recommend this location solely because of her. Thanks so much for all your help Debra. A+
Deborah went above and beyond for me. I’ve recently had some difficulties to overcome and was in dire need of a storage unit. She took the time to work with me and to get me the best deal possible to fit my needs. It’s rare to find people that actually have a heart anymore beyond their job. Thank you for EVERYTHING Deborah
Deb is supper helpful and friendly she made us feel like family in our deepest time of need, shes very informative about this company and explained everything to us. The office is supper clean, and the lots are clean as well. Highly recommended!
Weve had our unit at this location for 15 years and weve never had a single bad experience. Deb has been incredibly amazing and has basically became family. She has always had a smile on her face was extremely helpful. Id be lying if I said I was happy to go. She has been so amazing alone. The unit was always well taken care of and if we had an issue Deb had it handled immediately. If youre looking for a place to store your stuff, this is it. Youll be treated like family 🥰💜
Thank you Debrah. Your the best. I will call you again.
Deborah was amazingly helpful and friendly and made the process super easy!
Had a good rental experience. Attendant even contacted me and setup a new credit card when the one file expiried.
Who would have thought renting a storage space could be fun?!?! Crystal helped us understand everything and didn’t charge for the entertainment. We seriously had some good laughs setting it all up, which was much needed after a chaotic day of moving!
Heart positive energy. Great knowledge about everything. Deb was such a pleasure
Deborah definitely knows how to keep customers happy and willing to continue business here. I would hope shes respected and compensated well for running this busy place by herself. I have been in the office several times when she is working alone, ( I am old school and prefer to do business face to face). There needs to be more Deborahs in the world 😊.
I recently moved out of 3 separate units and info 1 new one all on separate days but amongst all my chaos Deb once again rose to the occasion and made it a smooth transition .She is a true leader and is a shinning example of what management should define
Deborah was wonderful. Very energetic And thorough!Thank you Deborah
Deborah, Kai, and Darnell were all extremely helpful to me the first time ordering a storage space. Everyone was so nice and helpful getting me set up and making sure I had everything I needed and felt comfortable in knowing what to do. Having an on line account helps me store my info and keep track of billing so it’s all a breeze and areas free. I am 💯 happy so far and will definitely be using them again. Thank you!!
I have rented from Extra Space Storage in the past. So when I was in need of a storage I contacted them. They had what I needed and I was so surprised that when I call Deb remembered me from the past. She is very sweet and always a pleasure to talk to. I am so happy they had what I was looking for. This is a great place to use if you’re in need of storage space.
Debbie is amazing and her team keeps the place so clean and are all so nice.
Deb is always friendly and helpful. I would highly recommend!!
Such a wonderful experience! Deborah is awesome. Great customer service, highly recommended!!
I have been a customer since 2018, not one single time have i even thought about going any other place. Deb is an incredibly awesome person!!! She is always ready to help anyway she can, and is just a ball of sunshine regardless of the day or time....Thank you !!!
Debra was very helpful when I reserved a Storage Facility. I received my Gate Code, Account ID#, and Storage Number within 10 minutes of the call. Signing the contract was very user-friendly. This company has their stuff together!!😊
Excellent service and attention, so clean and easy to get the service done.
Very helpful folks....Ive had a good experience here...
Deborah is amazing! The last time I used their services, upon my departure, she said that if I ever needed them again, to please come back to see her and I did! Thank you for an exceptional level of customer service Deborah.
I love this storage place They are super friendly really great customer service
I’m new to Extra Space Storage and renting units in general but Deborah was so professional, helpful and beyond kind when it came to getting me an unit that would fit my needs. She addressed all my concerns on the phone and in person and made sure I was all set. I would definitely recommend this location to anyone !
The lady at the desk was very polite and helpful i definitely recommend this place too anyone in the near future👍🏿
Deborah was very nice and whatever you need she will make it work , I feel secured.
Extra space was very helpful to me. They gave me a donated lock and key for free. They called me every time I was going to be late on a payment so I could avoid the late fee. And when I vacated the unit, Deborah was very helpful in not charging me for what I owed.
Customer service and support was awesome. Transactions and communication are initiated promptly. I have not been to the unit yet, but I am sure that it will be Ok. The representative I spoke to - Debra or Debbie was awesome and proved to be knowledgeable and skilled. I recommend this business.
Walked in to rent a storage area for the first time. Tbh it was a little anxious for me but I received great service and I could tell they were actually looking out for me. They also were willing to help me and my roommates out and offered us great deals. Highly recommend for anyone looking for their next storage unit ! Shout out and look out for Jason, he is the man !
Jason the manager is a great guy and I had A great experience
I was evaluating a variety of self storage locations. This location is perfect being right off 94. In addition, it was clear that it was the most well managed self storage facility I had seen. Deborah the manager, was incredibly kind, patient, and thoughtful in taking time to answer all of my initial and follow up questions. Highly recommend.
Jason knows how to drive a golf cart!!! He really knows his way around the lot!!! Great people
Deb was extremely helpful with setting me and my family with a unit. She was working alone and swamped with customers, but still managed to get us all out the door in a timely manner.
Was there for six years. The customer service is great. Deborah is wonderful. The rent starts off low but but rent ended up being too high due to multiple increasing through the years.
The guy at the counter was great. Super helpful and friendly.
The customer service I experience was excellent, superb, fantastic and amazing. Ms. Debra was so kind and helpful. She explained everything and made sure I was satisfied. Thank you, thank you for a wonderful experience. This is the place for all your storage needs.
I have nothing but positive things to say about my experience here. When I got to my storage space, we realized that it had two doors. The staff provided me with an extra lock free of charge. Moving out was as simple as the click of a button. They even provided me water while I moved all of my things on a hot day! The facility is clean and neat. And the space I had was very tall so I could stack a little more items.
Deborah is a great asset to this business. Shes always friendly and seems to remember every customer. She is the reason I keep my stuff here.
Top notch service and facility. The manager is amazingly friendly and very service oriented. She took me to the unit that I was interested in and we discussed all the features and benefits to storing with Extra Space Storage. I made up my mind immediately after speaking with her to sign up for the unit. I highly recommend Extra Space Storage
Extra Space Storage is super clean and they always keep up on their property the manager Deborah goes out of her way for each customer I would definitely recommend renting with them
Thank you so much Deborah. You were great.
Excellent service and well laid out.The one and only issue is the Stinkin Concrete Plant across the street.Under no circumstances could Extra Space be dinged for that.On site manager 24/7 with good quality CCTV Cameras.Personal keypad and logger for entry.Multiple size units, nothing over 8.5 feet tall roll-up door, give or take 6 inches.The larger units seen, have overhead light in the storage space with pull string plug.All units concrete pad inside, all outside spaces are fenced with razor wire and gravel top.Overall top notch, except the outside storage fence looks to be deteriorating, but... I didnt walk the entire fence perimeter. There are some very well kept motor coaches and boats, so Im assuming security is not an issue, again the CCTV Security Cameras are well placed.Edit The staff are excellent, polite, courteous and dependable and unlike other companies, take the time to introduce themselves, a real personal touch. They held a unit for me and called me back😀 when I was out of town during a move. As the saying goes, Johnny on the spot! Kudos.
Call extra space storage today set a appointment time with Debra when I got there had the most pleasant experience I ever had in a long time everything went smooth she was accommodating and very knowledgeable recommend this place to anyone looking for storage great prices very accommodating for our training 8-foot camper two thumbs up along with five stars
We got a storage unit last October and within 3 months they raised the rent by 20%. We have also had an issue with fireproofing material raining down on our possessions from the walls and ceiling. We were told there was nothing they could do, the fireproofing material shouldnt have been used in the first place. Didnt they know that before they rented me the unit and took my money? The office staff is very nice and the property is safe and clean.
My storage unit was super clean when I moved in 5 years ago. Never had a problem of any kind. The staff were always helpful. I especially want to thank the site manager Deborah. My movers created a big problem but Deborah help me solve the problem the movers created. Yahoo DEBRA!!!!! THANK YOY SO MUCH : )
Doubled prices in less than 3 years. Less than 30 day notices on increases. Ridiculous. We did call and ask why it went from 160.00 to 283.00 the man was rude and and wanted us to make the 283 payment at that time. It wasnt even due for 30 days. Then we get a email stating we canceled our lease. Terrible!
Ms. Debra was beyond helpful! I spoke with someone from the corporate office because I was a new customer and Ms. Debra called me within 5 minutes of me hanging up. She asked what size I was interested in and I told her Im not really sure. She asked what items am I looking to store and once I told her what I had she informed me of their sister company in Ypsilanti that would have the space I needed. She emailed the manager at the Ypsi location and Im meeting with Mr. Jeff today! GREAT CUSTOMER SERVICE!!! -Casey:)
We moved from the Kalamazoo area to Belleville, Michigan. On the day we were to move in to our apartment, we arrived with a full U-Haul truck and was told our apartment wasn’t ready. We had to turn the U-Haul in that night so we decided to rent a storage unit. We called Extra Space and told them our predicament. They were more than willing to help us out. We ended up with a 10x20 storage unit and it only cost us $25. We only needed it for three days. I would highly recommend Extra Space. Thank you so much for helping us out.
Convenient location and drive up units with swift and considerate customer service. Debra was very kind, knowledgeable, and swift. Ask about a first month promotion rate. I feel safe with my storage unit here because you don’t have to worry about someone finding out your padlocks code. Note: Make sure to lift or lean upwards on the storage unit door slightly to unlatch the lock with ease.
Excellent customer service as usual Deb is great, always a pleasure to deal with.
Very good customer service, we were able to work out a problem I had, and they contacted me when I accidently left my unit unlocked. They take care of their facility and customers. Thanks
Every easy to deal with and they give you the first month for free highly recommend ✨
This place is easily accessible from i-94, and I needed a place to store things that belonged to my mom while making the move from Ypsilanti to our house in Clinton Township, the 10X10 unit was clean from top to bottom, and reasonable priced
The whole process from beginning to end was seamless. I was able to call and reserve a storage unit with no money down, so I could get everything in order. When I called back, I was able to switch storage units easily that day. The staff is very polite and prompt. The grounds and storage units are very well kept and clean. Very impressed with how secure the gate and facility was. Overall, would always rent storage with them even if it is out of the way!
Ive been at my space now for at least maybe 5 years never had a bad experience Miss Deb is a pleasure to work with she is just always so funny and upbeat when you go in there and youre having a bad day shell make it better for you I would recommend anybody looking for a storage space if they have one available I would recommend that you would go there
Deborah was a great help. She gave us a terrific deal, and made it a very upbeat positive experience
I am very impressed with Deborah and Crystal! I am impressed with the cleanliness of the office and outside. The upkeep is amazing. The gals are humorous and hard working or else the place would not look as well as it does. I am a first time customer. At the end of my stay I will update again.
Excellent customer service from Marilyn and Debra. I needed a storage unit and had some concerns considering temperature to protect our belongings. They were very informative and great to work with. This place is very well maintained and secure. I will recommend this place to others for their storage needs as well.
I have always received great service when I need to contact anyone. I feel that my belongings are safe and secure at Extra Space Storage.
UPDATE 04/2021: I originally gave them a 5 star review. Reason why Im changing it is because those nice prices they offer, forget about it. I have had my unit for over a year now, and they have raised my rent 3 times. I went with them originally because it was super affordable as Im in the process of trying to find a house, but now its becoming to the point to where I can go somewhere else for cheaper. Also, the units have this fire retardant stuff on the ceiling and majority of it has fallen onto my items, and the rest looks like its moldy. I will be looking into other places to store the items I have because the rent is becoming too much.02/2020 - Deborah and Marilyn were so nice!!!! They helped me so much and were very honest and transparent with me, helped me with exactly what I needed. Im so glad that I was able to speak with them and get the help I needed. They have great prices for their units!!!
Getting storage space at the Belleville location was a so easy. Great customer service follow up from Debra as well.I highly recommend.
This place is awesome!It is right off I94 expressway inBelleville.Ms. Deborah, the office manager is through and gives you all the details.The grounds are neat and clean.My unit was exactly how Ms. Deborah had told me, ready for me to store my items.Im very happy with this storage facility and Id recommend it to anyone. Thank you
Amazing staff, Jacob and Deborah were outstanding!! So kind, helpful and had my unit leased over the phone in about 20 Minutes.Highly recommend!!
Update: changing rating from 3 stars down to 1. After being a customer for over 4 years for RV storage they raised their rate over 100% going from $55 per month to $120. They claimed market demand justified the change. We found a new storage location for $55.Changing rating from 4 stars down to 3 because their rates continue to increase quicker than anticipated. Also had an item damaged because a branch fell from a dead tree, hitting it.
I initially had an issue with the storage space (of my own doing) but Deborah went above and beyond to correct it to perfection in no time at all. I highly recommend this facility and Deborah!
Deborah made this experience very easy and stress free due to her professionalism and GREAT customer service. The prices here are so much cheaper then other places around. Storing at Extra Space Storage will be the best decision you make!
Deborah has great customer service, intelligent and knowledgeable... I would recommend this location to others and family.... Thanks so much for your help and providing good customer 👍
Doesnt answer phone, doesnt respond to vm messages left. I called an 800 number and gentlemen found this place for me and it had a special rate for the only unit available. He reserved my unit, generated an email (and a confirmation number) that said Id receive a call within a few hours and a link to finish my reservation. I never received a call, so I called and left a message. No answer, so I left another message. I never received a call back. Called back, to just try again, no answer. I called this morning, no answer. Left another message, no response. Very unprofessional.UPDATE: I just called and got through. Deborah said they tried to call me yesterday and they left a message. Total lie. Deborah just told me she rented it to someone else this morning. Must have been her friend. This place SUCKS!
This was the easiest ive ever had dealing with renting a storage unit!! of course i didnt realize they r closed on Tues. but i was still able to get help registering all over the phone!! :) great customer service.. A++++ (from Jeff):)it was nice feeling not rushed & actual upstanding & walked through to the very end!! i definitely recommend this place!! havent got to meeet anyone there just yet as we got there after 6 but had no problems getting in or to the unit!! :)
Deborah is wonderful! I said that when we got our unit 3 yrs ago also. Shes very helpful
Deborah was very helpful and professional.
Deborah is the kindest person, she was very knowledgeable and very quick with providing me with the unit that I needed. This is my first storage experience and I was a bit scared at first to entrust my items with a storage company but that has all change now with Deborahs kindness and reassurance!Came back to get another unit and was helped my Crystal! She was awesome and very entertaining, these are probably the nicest people and make the storage experience super fun.
This outdoor storage place has really improved over the last 15+ years and managment is cool, this far. Still a little pricey but for the special (1 month free) it was worth it. Need more lighting for the bins near the back by the fences either inside the bins or outer area, but you can make it work. Love the ladies who assisted my new rental☺️
Professional accommodating very clean and very secure units I recommend
I needed to upgrade my unit to a bigger one. The service was outstanding as usual. Quick, fast and I got exactly what I needed. I reserved it online, then went in to fill out the paperwork! This is an outstanding place!
From start to finish Deborah and Extra Space Storage helped facilitate my relocation back to my home state. EXTRA attention was given to my needs, Extra patience was offered with my delayed travel plans and indecisive size requirements, and Extra time was given when my arrival needed access beyond the normal gate hours. This place has been super accommodating and made the stress of moving a tad more tolerable. Thanks immensely for the kind offering of all those extras!
Debbie was fantastic.She was very professional.She handled everything wonderful.The door on the unit had a broken spring.She knew we needed access immediately.She got ever taken care of promptly.This was when she had a long wait and a waiting room full of people.I appreciate her professionalism.You are truly blessed to have her as an employee.She puts the service in customer service.
Debbie is an amazing employee here. She has informed me on all I need to know and was very understanding on my situation.
I needed a storage unit last minute. It was very easy to lease a unit online and it was cheaper to rent online vs going in so was happy about that. They called to confirm my storage unit lease and explained to me gate access and an email I will be receiving with all info needed. They even provide a free lock. I’m happy!!
Easy, no hassle setup with a clean facility.
Crystal was very knowledgeable, truthful and pleasant! Greeted me at the door and answered all my questions perfectly. The price is great for a very convenient location. Would recommend!Edit: I came back after a few months (I did not end up renting after my first review) and rented a unit - Crystal was the reason I came back to this location!! I am very happy with my decision.
Deb greeted me as soon as walked in the door with a smile I knew my stuff would be safe and secured the building was clean and made me feel at home
Deborah was amazing! Fast and helpful and honest! Happy to have come here fir a unit.
Very quick & no hassle . Very satisfied
Deborah from the Belleville store was very professional and friendly she was very busy and was able to take care of all her customers in a timely fashion would recommend extra space to anyone that needs a storage unit
Deborah is most amazing, her attitude and very friendly sprit is what a successful company should have as the face of there company.Shes awesome.!!!
The manager, Debbie, puts the customer in customer service! She always has a ready smile and a can-do spirit that all others working in and with the public should aspire to! She is always on top of everything site wide. I discovered my unit door wouldnt open the day before I had people coming to help me move some stuff. I went to her and she not only determined what the problem was, a broken door spring, but was able to get someone out to repair it that same day! The premises are always clean and well lit. I highly recommend this facility for your storage needs.
You can’t beat the customer service! Such kind, thoughtful staff that really want to help you. Even with Covid complications they helped figure out a storage unit plan for my unique situation and even stayed over closing hours to do so! 5 star service:)
These people will not work with you if you run into any struggles. Just be aware they are eager to auction. Public Storage is much better to work with. I know all their friends are giving good ratings...the real customers are not feeling a 4.9 star rating. Youre welcome.
-The staff is great and extremely helpful and accommodating.-They have a unit in whatever size/type your need is.-My current unit there is over 30% cheaper than one I had (same size) at a different place south of I-94.-ZERO concerns regarding security, water or rodents. Zero.-4.9 rating from almost 900 customer reviews... Speaks for itself.
Nice facility and the staff is awesome to work with.
Deborah is an asset to the company. Thanks for everything!
They keep it clean just the ceiling is falling down every one dont like that as well stuff falling down how is that gone to work i had to tell my other people to get a storage unit as well but they may have two to get as well so i let people know good things about it not the lit things that u can try to do ur self i real like how they call u a work with u when ur bill is do miss Deborah cakes will be all over that i have always keep some one like her in my prayer as well that a hard thing to work on a she help u all way.
Amazing staff!!! Deborah and Crystal are so nice and helpful. By far the best Extra Space Storage I have ever been to. Highly highly recommend for any college student looking to store their stuff over the summer! They make it so easy
My experience has been great with Extra Space Storage. Crystal provided great client services. She should be in management. She is refined, polished, and she has what it takes too advance business ethics, and your client base. Thanks for your time ~ Rev. Joseph O Jackson
This has to be one of the best storage facilities I have used over the past years. Debra the manager was of the up most helpful and informal managers I have ever dealt with. All I have to say is I give you 100℅ plus and to whoever has Debra as their employees should be commended on the great help that they have. And in my own opinion I believe she needs a promotion if not a raise!!!
Love the place real nice and professional wish I had two more 🌟 to give it seven stars
Had a wonderful experience with Debra so professional she answered every question over the phone and gave us a great tour of the property and we are definitely glad to be renting from Extra Space Storage
Debbie was super great and extremely helpful and nice. The storage unit was clean. I recommend using them
Deborah was super helpful when I was trying to rent my unit. Recently, when I arrived to pick up my car from one of the rented spaces, I found the battery was completely dead. Deborah quickly offered to jump start my car and even let me borrow her jumper cables. She is simply amazing and a great reason to pick this storage facility. Thanks again Deborah!Rob Casas
Deborah was extraordinarily helpful, compassionate and kind. The location was easy to find and very clean.
Debra is great. Made renting a lot & a storage unit easy. Place is clean every were. Best price I could find with in 20 miles.
Deborah was super helpful and kind!
Debbie is great, very helpful and even put plastic down on the storage room floor while I was moving the things out of my home. Very easy and stress free sign up, very reasonable rates, and no issues with my stored items. Definitely recommend.
I did everything online ! My experience was great ! When I did call in the staff was super friendly. They helped me super quick ! Oh yeah the site is SUPER CLEAN !
My experience with Deborah was a very easy going experience. She was Professional and very informative. I will be letting all my friends and family know about Extra Space Storage.
Extra space is the cleanest facility around the store manager Deborah is the kindest and most helpful person I know she’s always been able to help
Deborah the store manager was very helpful in finding the storage size that worked for me. Great customer service and a nice clean facility!
I had an amazing experience this woman that helped me Deborah was efficient trustworthy and all around a good person. I would recommend her to anybody that comes.❤🤗🤗🤗🤗👍👍
Great service Deborah Isenegger was awesome with setting up my new space.Highly recommend this place to anyone.
Deborah is excellent at customer service!!
Very friendly & helpful as soon as I walked in the door. Deborah answered any questions I had & made me feel comfortable with moving my stuff there. Highly recommend for any of your storage needs !
Truly impressed with Crystal the asst manager at this location. She was knowledgable and very quick in helping me with several units. She was positive and made me feel like a welcome client. I highly recommend!
I leased a storage last week. And it was a pleasant experience with Extra Space storage. Crystal was the best! She was very helpful and friendly. She was there to address all concerns and issues. Would rate a 10 star if it was possible.
Awesome ppl to work wifh .love the experince.
I recently rented and Deborah was very friendly, helpful and made the process super easy.
Debbie,Thanks for making this process so easy and staying in touch with me with all the good deals you have to offer!!!Brian
I only needed storage for a short time.. Thought I might have had issues for such a short stay but these guys were GR8.. Kind and pleasant.. Deborah is the best.. The entire staff does a GR8 job.. I have used other storage units in the past and this was the best experience by far..... Thx Extra Space Storage
Deb was awesome, very professional and pleasant to work with. I would definitely recommend Extra Space
Crystal was the girl who helped me she was Awesome.Edit: Not that anyone cares about the review this old, but when I left this positive review I was basically tricked into it. Crystal asked me to search the facility, hit reviews to look at something and asked me to leave a good review while she stood there and watched. I feel like that is just taking advantage of peoples politeness.In all honesty this place was just ok. Overpriced as hell, but ok.
The lady driving the golf cart doesnt have a drivers license, be careful!! Crystal and Deborah in the office are super helpful and thorough, and answered every question I had. Clean facility and they take pride in their work!
I have always had superior customer service with a smile from the manager Deborah. I will not store my stuff with any other facility in Michigan. She is hard working, under valued and under paid. GET THAT WOMAN SOME RELIABLE HELP !
Crystal was amazing. Extremely helpful and very knowledgeable. She made my first experience at Extra Space Storage very pleasant! I highly recommend this storage company. Awesome customer service!
My experience with this storage facility in Belleville, MI has been nothing but good and will continue to come back for any future storage needs. You get treated with respect and honesty and have dealt with Deborah, who is in charge, for the majority of the time that Ive used their services. I wish them continued success along with improvements to their policies as they are easily understood! Thank you Deborah and Darnell!
Deb was always pleasant to talk with while making payments and asked to make sure everything was good.Renting my 2nd unit now years later. Remembered how great they were and needed more space.
By far the best storage area around. Debra takes great care of us every year. Jason was super helpful today setting us up.
I have used quite a few different self storage units (different brands and locations) over the past several years. It is hard to describe how much better this facility is over the competition. The facility is neat and clean -- the equipment works. Shouldnt even be an issue, but other facilities are so run down you wonder how they cant possibly be re-investing some of the rent. But the service is the most striking difference at Extra Space Storage. Debra went WAY beyond the call of duty to help us with the logistics of our unit. Long story, but suffice it to say that our non-profit was renting a unit and there were several people involved. At other facilities they are very inflexible. Much different here -- actually treated us on the way out as favorably as on the way in! Couldnt recommend this location more. Great job -- thanks for all the help!
Debra and Maranda were both friendly and helpful. They made sure we understand everything
Clean, easy to find, conveniently located, I was very happy with the price and the size of my unit. Thank you Deborah, for all of your help, you’re making this move a lot easier for me.
Pricy but good location, secure facilities, and clean. Was willing to work with us as leaving customers.
Super helpful! Great location! Made the leasing process go smoothly. Unit was great and price was best in the area throughout my research. Thank you!
Crystal was very personable, also very knowledgeable. Getting a unti to park my van and trailer went very smoothly at a great price as well. It was a good experience dealing with the staff at extra space storage. Will be referring friends and family if looking for storage space.
Owner / manager was very nice pleasure talk to. Easy to book everything was ready by the time I got there. So far so good
Debbie was so very nice and very helpful. I wish everyone enjoyed their job like she does.
Deborah was wonderful. She was pleasant to talk to on the phone. When we arrived she was helping someone us. She offered us water while we waited since it was very hot outside. She apologized for the the wait and said she would be with us in about 15 minutes and she was almost on the money.
Deborah was so great and helpful. Her customer service skills are great.
Very friendly staff, well maintained and honest. Marilyn and Deb answered all questions asked with patience. They were very welcoming. I highly recommend them. Great pricing!!!!
I just rented a unit today. I came here because their price was less than where I was. When I walked in to get my unit the lady said they had a better deal on a cheaper unit that was even bigger!
First time here the ladies in the office were very nice and courteous. Helped us get what we needed and were very informative about everything we needed to know going forward. Highly recommend this place for anyone in need of a storage unit.
Very great people to work with they become family. Always helped when problems arise. Highly recommend
Great customer service. Straight forward access. We did have mouse droppings in our unit but I think that is to be expected in outdoor storage units. Would recommend.
My husband and I have been doing business with this particular storage facility off and on for over 5 years now. The Belleville location I have always found to be very personable and the office staff being very knowledgeable of the facility and the people who are the customers who are renting units at the place. We have done research around Southeastern Michigan and found their pricing to be very good for our storage needs. I highly recommend this facility for others to go to.
I have used Extra Space Storage two times now and have not had any issue. The staff is friendly. If I or a friend needed this type of service again, I would certainly use them or reccomend them! (Hopefully, I dont have to move again😁) Thank you!
Deborah was a blast and the space is great!
Always have had an amazing experience using this place and Deborah is always there to help.
I stopped in today for a storage unit and it was the easiest experience. I was greeted as soon as I entered, I was able to view the unit, the paperwork was painless, and I was out in no time. I would recommend the extra space storage in Belleville to anyone looking for extra storage.
Excellent customer service and the unit was nice and clean. Definitely recommend! Cheap too!
I went in looking to price storage units. I am moving out of state and I may leave my furniture in storage until I am settled. Darnell helped me price different units and helped me decide what may be best for my needs. If I decide to leave my belongings here, I would defiantly use this Extra Space Storage facility. The customer service was outstanding. I didnt feel pressured either way which was one of my concerns.
The phone person didn’t explain the location correctly, and I signed up for a location I didn’t want. Don’t care for the run down feel or look of the place. The gate is messed up and isn’t as secure as I had hoped.
Service was excellent Deborah was delightful to deal with if it wasn’t for her I would be going someplace else.
I met this well educated lady named Debra she was excellent! She answered all my questions and also was very fast and accurate with my style of unit that i needed, if their were more Debra s more unit storage places would be booming, again thank n happy holidays!!
I found Extra Space on Old Rawsonville Rd,Belleville MI, staff to be responsive, friendly, and very helpful. The facility grounds were clean, secure, and I felt very safe on site.The only reason I did not give five stars is because the storage unit itself had rust and dirt falling into the unit, soiling several items beyond repair. No water intrusion, miminal mice activity, but rust was a problem. I would use this company again, but would be more verbal about unit upkeep.
Very helpful young ladies, very professional. This storage facility is very clean, they go to great length to help you when needed. I would highly recommend them for short and long term use.
They charge you penalty fees 2-days before your date. The management staff is demeaning to me. They have avoided me since last week. Be careful they control your online Accounts Payable as well.I am requesting 2-3 months free rental. They charge you penalty fees and are not trustworthy. Vulnerable.
I have been using this location on and off for 14 years and Im back again. Deborah and Darnell are the best at solving my storage problems and at great rates. Thanks Guys I really appreciate your great attitudes and great service.
This is the first time Ive used an external storage company and this has been an absolute breeze. Deborah answered all my questions, was friendly, and provided a 5-star service. I recommend this business to anyone looking for a storage facility.
Deborah was very helpful, professional and personable. I would highly recommend leasing a unit at Extra Space Storage. The process was quick and simple, and unit rates are very reasonably priced.
Mostly good customer service except for one lady I forgot her name (The Manager) was nasty with me & they went up on my bill w/o any notification. I had to contact corporate to find out why. Overall decent experience besides that one incident.
Crystal assisted my contracting a storage space, clean and climate-controlled. I was referred to Extra Space by a trusted friend, and its as satisfactory overall as I was told. Crystal was very patient, pleasant ond informative. She explained every step of the contract and insurance process. As a first-time storage space renter, Crystal made the entire experience easy for me. I would and will refer Extra Space to anyone needing storage. Katherine E. Poree (7-24-18).
Facility is clean and spacious. Deborah helped me with my rental situation, very professional, knowledgeable, and friendly. Would highly recommend this facility.
I was forced to review before I was able to complete the leasing agreement and get the key to the unit. They said that it is a requirement to rent out a unit. I told them I did not like being pressured to write a review. They still asked me to review even if it was a bad review. So here is your bad review.
What a wonderful place to do business. Debra and Crystal, wonderful very professional very helpful answered all my questions. Made a difficult time of moving that much easier. Thank you for having such a clean professional business with wonderful professional people to help. Much appreciated thank you.
Crystal was great! Excellent customer service, great conversation, and she explained everything very simple. I highly recommend using Extra Space Storage in Belleville MI
Just moved from out-of-state, and miscalculated how much stuff I had compared to my space. Extra Space was friendly, helpful, and accommodating, with great prices, easy rental terms, and outstanding accessibility. I would recommend without hesitation, thank you so much!
Went there for some last minute storage needs and found it extremely helpful. Debbie Stanley was efficient and helpful answering all our questions and offered polite and speedy service. We rented two units and highly recommend for anyone looking to store their personal belongings.
Extra clean inside and out the staff is amazing I had a question they answered it right away theyre amazing people
We have had our stuff in Extra Space for 2 years. Although we are moving out this week we have had such a great experience. Deb has been very helpful and great.
Absolutely fabulous manager, Ms. Debra!!! Caring and genuine and truly knows all about her business. Thank you for making this easy and enjoyable during a stressful time with moving!!!!
Great place, the office staff was very helpful and friendly made the experience super easy.
I have been assisted by the most professional and proficient and polite woman by the name Deborah!! Shes amazing and thorough! Im satisfied with this location.
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-07-29We went on a Sunday morning and we checked Google if they were open. Its says they were so we went with our stuff hoping we can store at that time. But the office was closed. So we called the number and the girl who took our call signed us up and got our unit at that time. It was easy. The unit they gave us was pretty new and clean. If we have done this long ago, we could have our garage organized by now.
Review №2
2022-03-19Wow! Out of this world customer service. Even though the facility didn’t have what I needed they were willing to call local storage facilities to help me find a unit big enough for my things. I can not remember the nice lady’s name it starts with a D, she is so sweet and even told me to keep her updated on my storage search and let her know if she could help. It’s a breath of fresh air to have someone who really wants to make sure youre satisfied with the service they provide. Thank you so much “Ms. D”!!!!
Review №3
2022-04-19Moving is stressful enough. I had a great experience here with Deb. She assisted my husband and I with getting a storage unit and making sure it was large enough for all our items. She was also really nice and helpful. After a stressful day of moving my experience with her is appreciated.
Review №4
2022-05-13It was a lovely experience!! Deborah is absolutely amazing from her work on the property to taking extra care and checking in on her customers!! I have been here 2 years and will not go anywhere else.
Review №5
2022-05-20Fantastic people, especially Deborah. Best storage place I have used so far. Been here 4 years and it has always been clean and safe. Would highly recommend.
Review №6
2022-06-11Ive been with this facility for less than 2 years and my rate has gone from $89 to $151. I know they talk about it being to keep the place safe and clean but considering the amount of bugs Ive had in my unit, mice in a previous unit, combined with the ceiling literally crumbling onto my things, I dont feel its money well spent. I have never had a place increase prices so obscenely. Ive asked about it before and I was led to believe the price would eventually decrease but that clearly isnt happening and my unit is far too small for that price.
Review №7
2022-05-29Debra was an extremely polite and helpful person. My friend and I showed up as new patrons lost and confused on a Sunday, and Debra came and saved the day. I feel very welcomed and appreciated, thank you for your customer service.
Review №8
2022-05-27Thank you so much for the wonderful customer service and talking to you this morning. It was a pleasure talking to someone who understands the importance of business professionalism. Thank you again for your time and valuable information. Hope you have a great holiday.
Review №9
2022-06-10Rob was great with getting my storage unit set up in a timely manner while we talked about riding. The manager was also very kind and friendly. Very clean and I would recommend to anyone looking for storage.
Review №10
2022-05-19Deborah has been tremendous help in helping me move into a storage unite highly recommend