Faith Quality Auto Body

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Name: T***** K*****
Date: 2024-06-12 20:24:42
Rating: 5
Comment: After having to deal with getting in a car accident, I didn’t really want to be dealing with my vehicle repairs, but everyone at Faith Quality Auto Body made it easy. Everyone I dealt with was very friendly, professional, well organized, and super helpful. I really appreciated their daily phone calls letting me know all the updates on my vehicle repairs. I got my vehicle back right when they told me I would, and all the repairs came out better than expected. It was great doing business with them. I would highly recommend them and I will definitely go back there if I ever need to.

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Name: G** N*******
Date: 2024-06-07 19:47:11
Rating: 5
Comment: Great customer service, always greeted with a smile and most of all GREAT COMMUNICATION & NO SURPRISES!

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Name: N* T*****
Date: 2024-06-07 18:01:52
Rating: 5
Comment: Friendly, helpful, informative, and they did a fabulous job of repairing my vehicle.... which is a weird color by the way. Im extremely grateful and satisfied.

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Name: d** w*****
Date: 2024-05-20 23:32:42
Rating: 5
Comment: Faith Auto Body did a great job in getting my car started with the process all the way through the final delivery of the car. The customer service was super and Chris was an excellent service advisor. He kept me updated with the work and some delays. Overall, I am very happy with Faith Auto Body.

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Name: v******* e*******
Date: 2024-04-18 18:03:47
Rating: 4
Comment: I was involved in a car accident and my car was towed to this shop. They are very communicative and made sure I knew what was going on at all times. They did a very good job on the work that was done on my vehicle. It took longer than expected due to parts being back ordered but I was pleased with the communication that was given and updates weekly.

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Name: d**** p****
Date: 2024-04-16 14:40:03
Rating: 5
Comment: I have a white mazda 6 They did a really good job on my paint and dents But I had to pick it up on a weekend where it was going to rain. So I took it straight home and put it in the garage. I then found ..a little bit of white paint on the black part and some smudges on my leather in the back seat. So I will be taking it back. Ive been sick and then Ill update the review.. I didsend an email with no reply

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Name: J******* Q******
Date: 2024-03-08 17:21:38
Rating: 5
Comment: It hit a coyote it was so sad! He took my bumper off and damaged all underneath! I was devastated! I Went to Faith Auto Body and I had my front bumper replaced, and some other work done on the motor! I picked it up and it looked brand new! I Drove to work and it started to run a little hot, it wasn’t leaking, smoking all fluids were good’ The Next day I called Faith Auto body and that same day, they sent a tow truck to pick it up my car and had it all fixed and ready to go the same day!I couldn’t be happier! The customer service is excellent! Everyone is friendly! They had my car for a month, the service tech would call me weekly to give me an update on the progress of my car! I would send anyone I know to then!I’m definitely a happy customer, and if ever needed I will definitely go back.

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Name: M*** G******
Date: 2024-03-04 23:23:15
Rating: 5
Comment: They did a great job with repair. Staff was professional and friendly

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Name: M***** I******
Date: 2024-02-27 20:57:15
Rating: 5
Comment: We recently took my RAV4 for repair. We had a very positive experience. The repair was completed in a timely manner. We were explained by Stephen Saunders from the beginning how the process was going to be and what to expect. Roger was as very diligent on communicating and g keeping us updated. Kathy was very helpful every time we spoke to her. Big thanks to Jason Webb and his amazing staff. We will definitely refer people to Faith Quality Auto Body.

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Name: I** C*****
Date: 2024-02-26 19:07:28
Rating: 5
Comment: Just wanted to give a shout out to Faith auto collision in Temecula especially Jimmy and Mike they were. They were amazing made us feel like family. Their work is outstanding I highly recommend this company for any kind of body or glass repair.

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Name: J***** D*******
Date: 2024-02-24 04:18:59
Rating: 5
Comment: They repaired some damage from a fire nearby my Subaru. They installed the body parts correctly and the paint match was amazing. (its pearl white, which I have heard is difficult to match) Will bring vehicle back if needing more repairs!

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Name: D*** C*********
Date: 2024-02-22 21:27:47
Rating: 5
Comment: Chris is great here. We had some issues with a recent repair here and he is taking care of it with no hassle. He is very polite and sincere. You can tell he enjoys what he’s doing. I’m glad we found this place.

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Name: L**** B******
Date: 2024-01-29 23:18:22
Rating: 5
Comment: Faith Quality Auto Body is the ONLY shop we will use for accident repairs!AAA suggested Gerber Collision (Zero stars) for my repair, but after TERRIBLE communication from them just trying to get an estimate, I called AAA to change to Faith:-)Great Communication, they kept me informed about each step!My 2020 car is back to new condition!!Kudos to Chris & the entire team!!!

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Name: R**** C*****
Date: 2024-01-25 20:53:52
Rating: 5
Comment: Very friendly and quick to assist me, they also did an excellent job. On the other hand, it is good that they have bilingual employees; good for that.

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Name: r*********
Date: 2024-01-10 17:33:27
Rating: 5
Comment: Great quality and customer service. Kept me updated on the progress of repairing my damaged vehicle. Looks brand new! I highly recommend Faith Quality!!!

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Name: L***** H*****
Date: 2023-12-30 18:07:52
Rating: 5
Comment: They were amazing! Chris Valdez was the best. I appreciate them.

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Name: j**** s******
Date: 2023-12-19 18:19:33
Rating: 5
Comment: Attentive and friendly staff. They communicated with me about the status of repairs weekly and updated with the progress. Worked with me on my schedule for dropping off and picking up. Body work was completed satisfactory with life time warranty. I recommend this body shop!

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Name: C***** O**
Date: 2023-11-06 10:46:24
Rating: 5
Comment: Great service! Timely, quality, workmanship and communication were tops!!! A-1

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Name: H****** R*****
Date: 2023-10-27 20:20:09
Rating: 5
Comment: Good quality work and such an easy process in a stressful time!

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Name: R*** A*******
Date: 2023-09-25 19:29:09
Rating: 5
Comment: This shop is amazing at their jobs. The work done was perfect. The color match looks premium and just like the original paint from the dealer. I will definitely continue to do work with Faith Quality. Great Job

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Name: W**** A****
Date: 2023-09-19 03:13:31
Rating: 5
Comment: Good service. The manager Jason is a good person. Polite and helpful. The staff are all considerate as well.

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Name: M******* T********
Date: 2023-08-09 04:12:36
Rating: 5
Comment: I had the best experience at faith quality auto body! They had my vehicle fixed within the time frame they said and kept me in the loop every step of the way. Jason and the ladies at the front desk were so helpful and willing to go above to make my experience smooth.

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Name: K**** F*****
Date: 2023-07-28 18:22:07
Rating: 1
Comment: I brought my car in for an insurance claim for my ragtop. The frame got broken, car was scratched and the top needed to be replaced. Rag top got replaced they didn’t put a new frame for the top so it’s sagging. They liner of the top has black grease marks where it was handled. Brought the car back to demand a new frame. They had the car for a month and there was no movement picked the car up and decided I would use my car while they get the frame. It’s been 3 months and I could have ordered a new frame and gotten it in the matter of days. Spoke with rep and the frame was coming in on July 3rd, it’s July 28th and still have not been called back to get the car in. I have left several messages. I will never use Faith Auto Body again.

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Name: A**** G******
Date: 2023-07-27 20:58:15
Rating: 5
Comment: Except for delay in getting parts my experience was excellent. Friendly and professional staff and good quality work done in replacing a door.

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Name: C**** C****
Date: 2023-06-21 03:30:43
Rating: 5
Comment: Great body work. Kept me up to date on the work they were doing on my car. They did an excellent job.

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Name: k*** n******
Date: 2023-05-21 01:08:06
Rating: 5
Comment: You get what you pay for. The quotes might be higher than other shops but the service and quality of work provided was top-notch. Excellent communication from friendly and helpful people in the office throughout the process and the guys behind the scenes did perfect work in returning my vehicle to perfect condition. I highly recommend getting your vehicle fixed here

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Name: G***** A*****
Date: 2023-04-21 16:02:00
Rating: 1
Comment: Horrible experience. I experienced delay after delay none of which was related to supply chain issues. When the car was finally ready for pickup the work was poor.....paint/clear coat showed sign of running, inconsistent gaps, and additional damage while in their possession. They at least gave me a rental car while they fixed their mistakes.

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Name: R**** H***
Date: 2023-04-20 03:49:25
Rating: 5
Comment: Great body shop and the staff is very helpful..

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Name: K**** D********
Date: 2023-04-18 03:51:01
Rating: 5
Comment: With my amazing driving record Im closing in on my third time using Faith in 20 years. My favorite part is that they are honest and trustworthy. If something goes wrong with their work they back it up. They dont over charge or scam you. It feels very family-like there and Ive never been let down. Ive recommended lots of people there and now theyre life long customers. I honestly cant express how highly I recommend them.

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Name: C**** F*****
Date: 2023-03-28 01:31:20
Rating: 5
Comment: Ive used this company several times Ive always been very happy with the outcome they may take a little bit longer but they do great work and you get your car back in the condition you want if not they will fix it everyone there is professional courteous and helpful.

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Name: J******* M*******
Date: 2023-03-17 07:31:54
Rating: 5
Comment: Excellent

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Name: A***** W***
Date: 2023-02-25 22:15:43
Rating: 5
Comment: Has my truck fixed, I was very impressed..my car looked as good as when I bought it. The staff were friendly and communicative. So happy with the service and hopefully I dont need them again but if I do Ill go to Faith

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Name: R***** V
Date: 2023-02-20 02:01:01
Rating: 5
Comment: Great customer service!

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Name: K*** M******
Date: 2023-02-09 13:31:12
Rating: 1
Comment: 0 faith 0 quality. Fill of excuses. Took 1 month for them to fix damages from an accident but 5 months to fix damages caused by there shop mechanics.

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Name: M****** W***
Date: 2023-02-07 05:05:29
Rating: 5
Comment: Was used for insurance, fixing the car was quick and reported all details to the company and was picked up on day told. Plus they returned my rental.

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Name: M****** S*** B******
Date: 2023-02-07 01:28:59
Rating: 1
Comment: Not a quality auto body shop. If u want mediocre work, this is the place. If u want quality, head elsewhere.

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Name: M****** L*
Date: 2023-01-31 14:10:26
Rating: 3
Comment: Slow turn over. No updates from the shop. Had to go back bc headlight beam pitched off but it was quickly fixed by Mark. Thank you Faith Auto.

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Name: B** V*****
Date: 2023-01-20 04:57:37
Rating: 5
Comment: The repair was excellent. Sandra and Jason in customer service were fast, friendly and professional.

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Name: R****** K*********
Date: 2022-12-23 17:26:51
Rating: 5
Comment: Delivered excellent work on time

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Name: B**** S*****
Date: 2022-11-30 17:20:58
Rating: 2
Comment: Repair process took much longer than it would base on industry standard even taking supplier demand into account.Status communication frequency was inconsistence and few apart.Paint job was not well done. A job that should take 8-10 weeks, took 16 weeks.

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Name: B****** T******
Date: 2022-11-16 18:31:21
Rating: 4
Comment: Good but had to push them in end....

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Name: L**** N*****
Date: 2022-11-08 16:30:02
Rating: 5
Comment: I have had nightmares with two other body shops in Temecula, and finally tried faith auto body to resolve a recurring issue, and glad I did. They painted my truck hood with perfection. The quality of work was impeccable . And the price was right in comparison with others. Thanks Jason and Mike for your great service. I will be a customer of Faith Auto Body for along time to come.Larry NelsonA happy Camper

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Name: E**** U****
Date: 2022-11-08 10:09:18
Rating: 5
Comment: Good place to bring your car good service they are busy but good quality work

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Name: V*** D******
Date: 2022-11-04 19:04:53
Rating: 4
Comment: Good overall service, delays in communication and process .

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Name: T** T****
Date: 2022-10-21 03:59:53
Rating: 1
Comment: Work was good but did not receive any updates or return calls when I called to check. Kept the car 16 days for no body work, just replace and paint and 20 hours total labor.

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Name: U********
Date: 2022-09-15 00:37:44
Rating: 5
Comment: Ok, let me tell you people something, my Mini SUV looks exactly like it looked when I bought it earlier this year. You could not tell anything had happened to my car. when i dropped my car off, it was dusty because i live on a dirt road, my floor mats were dusty and I had glue from a sticker that i took off the window recently and they cleaned my car from top to bottom, rims included. Plus, I noticed that the gas was low and they filled my tank up. They have me quality service! Plus they communicated with me every step of the way. Yes, I did miss my car, but I had faith that my car was in good hands. I dont understand the one star reviews. Parts may have to come from all over the world, plus you have to add in the labor time. I was recommended by my fiancé and luckily my insurance ( AAA) had them as a top rated body shop. I would highly recommend their service. Thank you for restoring my car and making it look brand new. 😇

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Name: J*** C***** (**********
Date: 2022-09-09 17:08:49
Rating: 1
Comment: Literally, a negative star rating needed. They have had the car for 3 months. After 5 weeks, they returned the car still damaged. They did the body work but did not address the steering issues caused by the accident. Car was returned the very next day (July 20th) and they still have it (currently its Sept 8th). They waited 2 weeks to send it to the dealer. They then waited another 3 weeks to contact insurance for authorization (which Geico said they actually contacted the repair place). Calling for updates only gets us well have someone call you back and that has literally never happened. They even refused to tell us what dealership the car was at. We had to call all the local Mazda dealerships to find it for updates as this place wasnt and isnt providing any. We have spoken with Geico who escalated our situation to management who contacted the repair facilitys manager. Even then, the place would not follow up. We will be filing official complaints with the BBB and DCA of California. This facility should not be in operation and is an embarrassment. We will update this as news comes along.Same Day Update: I guess this review caught their attention. They called and said to stop harassing them. Apparently, an honest Google review is harassment? It was the first time they called in weeks...but not to give us an update on the car. Note: I think they think Im the other person that left two reviews. Thats not me. I only need one review.09/09/22 Update: They called today and said they are refusing to work with us now because of this one review. The car is left at the dealership. They are claiming this ONE review is harassment. All of this is documented and will be reported to the BBB and DCA. This place is pathetic.

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Name: E* I** B***
Date: 2022-09-08 22:21:23
Rating: 1
Comment: More like Unfaithful Quantity Auto Body...My car is fine... I keep leaving my work site aboard mission ready Camp Pendleton because they keep ducking my partner around on pick up time.Someone hit his parked car months ago. These unprofessional simpletons have had his vehicle between 2-3 months.DO NOT LET YOUR INSURANCE SEND YOU HERE. Dodge the bullet and go to Mexico, anything is better than this trash shop. Only way I could be satisfied is if this facility were to go up in flames 🔥🔥🔥

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Name: E* I** B***
Date: 2022-09-08 22:18:50
Rating: 1
Comment: I didnt have my car have anything to do with this facility whatsoever but I can definitely give it a one-star review because I have been just as inconvenienced as my partner has during his journey with them.Approximately 2 to 3 months ago there was a freak accident and then he reported it to his insurance. They went and recommended Faith Quality Auto Body for the repairs.These people have the WORST customer service hands down! If anything they are unfaithful quality!!!You go call them someone says theyre going to call you back - they never do... So why the heck am I writing this review when it hasnt even happened to me? I have been leaving my job site early to go take my partner to go drop off the rental car and pick up his. Because they are willing to give my partner negative customer service, it is now unfortunately affecting me... Im a salty, disgruntled Air Force veteran. I should not be inconvenienced by a place Ive never even been to or spoken with. Yet, here I am... Not able to get the mission done on Camp Pendleton because Unfaithful Quality Auto Body!I will make sure this ends up on Temecula friends, Friends of Fallbrook, Friends of Bonsall, Nextdoor, Yelp and all local areas to this terrible shop.If you want a good place to go... why dont you just reply to this review because I actually work on cars in a timely manner. I do a really good job, pay attention to detail and communicate with my clients. If you dont trust me, youre way better off taking your car down to the border and hiring a shop down there as its cheaper, faster and much more reliable.I cannot believe that I am literally saying so many negative things about a shop on my side of the border - how ridiculous!If I could select ZERO stars I would. This place is trash, and I hope God forbid, jf there is a fire up there, it goes up in flames. 🔥🔥🔥

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Name: S****** A*******
Date: 2022-08-19 20:45:48
Rating: 1
Comment: They are great at taking your money. But they are negligent at best when it comes to doing the work! They took my insurance money and did not even order the part needed for repair. They lied to me repeatedly and they NEVER called me back despite that I called them daily more than 8 times. Dont go there!

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Name: M**** L***
Date: 2022-08-01 17:24:26
Rating: 1
Comment: They initially said they would take two weeks to fix the car, but it ended up being a little over a month. Each week I would call to get an update; they would say it would be done the week I called, but they kept pushing it to the following week without notice. I had to call every other day to get an update on the car because they did not give me an accurate time for completion.Communication and notification if status was horrible! When I picked up the car, they had me waiting for 30 minutes, telling me the car was getting washed, but meanwhile, I saw my car parked on their lot, untouched. It turned out they had lost my keys, and they were trying to find them. Horrible experience from the customer service standpoint.On the good side, the car was fixed, and the quality was as expected.If I had known that the service was going to be bad, I probably would’ve taken my car to get worked on at another shop. I would pick the one that offers both customer service, and quality all day.

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Name: C****** Y****
Date: 2022-07-15 23:52:49
Rating: 4
Comment: Very promptly serves

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Name: D*** W*** S*
Date: 2022-07-11 23:53:03
Rating: 4
Comment: Very courteous, professional, and informative. I will use them again if needed!

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Name: D**** T********
Date: 2022-07-08 16:18:15
Rating: 1
Comment: The quality of their work was good. I wish I could leave a good review but I will never be going back because of the lack of customer service and communication. It took me a month to get an appointment for my repair, they could not give me an estimate of how long it would take when I dropped the car off and then every day I called to find out how long it would take fir the repair and they could not answer that question, promised I would get a call from a technician but that never happened until one day when I called they said your car is ready. Total lack of communication and no respect for my time

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Name: S**** A*** H****
Date: 2022-07-05 18:30:54
Rating: 5
Comment: Unbelievable! The best and only customer service experience since Rick Hancock at Vault mortgage!🤣. They delivered my car early called and followed up with me to make sure that I was satisfied did everything right I could go on and on but I’m on vacation right now and I had forgotten to do this review so I stopped everything and did it because people just don’t provide service this well anymore they did a great job in every way.

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Name: S**** W******
Date: 2022-06-20 23:36:03
Rating: 5
Comment: They repaired and painted a car I thought would be totaled to perfection.

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Name: R**** G*******
Date: 2022-06-07 17:58:41
Rating: 1
Comment: Terrible job painting and body work good everything else was bad installation of parts working on vehicle wont probably ever come to this place again but Im sure theyre good for small stuff

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Name: P**** G******
Date: 2022-05-21 22:09:26
Rating: 5
Comment: Have taken our vehicles there for many many years. NEVER DISAPPOINTED. They do exceptional work in every part of their service. Well continue using them because they are Excellent.

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Name: C***** M****
Date: 2022-05-20 18:37:10
Rating: 5
Comment: I came in this morning and was warmly greeted. I barely had to wait at all and I showed up for my appointment ten mins early. The front desk girls are professional, quick and courteous. The man who helped me inspect my car was quick and super nice as well

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Name: J**** A****
Date: 2022-05-13 14:40:53
Rating: 2
Comment: I am still missing parts to my car and my front airbag light doesn’t come on at all like it did before. I never received my scan report and I’m still waiting on my lower front grill that is on back order and they didn’t put on my front license plate. I’m driving my car that is incomplete. Nice!

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Name: S******* A*****
Date: 2022-05-11 00:40:07
Rating: 2
Comment: They keep blaming staff shortages for their inability to keep appointments, call back with status, and in top of that give you attitude. I feel like saying, that I have staff shortage at home and my payment to them is delayed too.

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Name: B**** P********
Date: 2022-04-13 02:58:03
Rating: 5
Comment: FAITH AUTO BODY will begin work on our car tomorrow! After that car accident. It will be Nice to have our carLooking Good Again!Thank you Faith Auto Body!The Staff at Faith Auto Body are SoKIND & COURTEOUS! They CARE!

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Name: E***** O* (***********
Date: 2022-04-12 01:44:12
Rating: 5
Comment: They had my car for 3 weeks after Mother Nature attacked my car on February 2nd. They threw in tint for me as they forgot to get back to me on the difference of price on the rear side windows had to be replaced I wanted to know the difference in price for privacy glass instead of what was on the car. As I planned on getting it tented myself at a later date. Since they forgot, they not only did the rear door windows, but also the back window as well. I plan on getting the rest tented as well. Extremely satisfied with there work.

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Name: M***** Z*****
Date: 2022-04-04 18:53:23
Rating: 1
Comment: Think first before using them. They kept my car for long time and after moved my car to a new place for repair the new shop couldn’t find some parts and they said we couldn’t find the parts, order the part and we will pay for it and then I have to wait again because they lost the parts.

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Name: B*** Y*******
Date: 2022-04-01 02:56:02
Rating: 4
Comment: Impressed with their level of service. This place is like a factory, repairing a lot of cars at one time. They did a good job on my truck.The one downside was that it took 3-4 to book an appointment and another 3.5 weeks for them to repair it, but part of that delay was waiting for parts.

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Name: R* B********* B*
Date: 2022-02-09 01:05:25
Rating: 1
Comment: I took my car here after I had an accident that required body and mechanical work. I really suggest, if you have any other option or have a chance to look for another place then do so. They kept my car for two months. Past the point that I had to return the rental my insurance covered. Now granted this is during the supply shortage which I was understanding of, however after a certain point they kept leading me to believe it was ready for pick up only to find out on the pick up day that something came up and the car has to stay.Finally, on the day that Im hoping I can pick my car up and I am waiting for the time to arrive that the company said they would call by, I dont hear from anyone so I try calling and find that its been ready that day for who knows how long. And who knows if I would have found out had I not called. I pick up the car and when I looked inside it was dusty and had pieces if scrap all over the back seat and trunk; when I had gotten into my accident the car was very clean and about a week in my ownership.They were initially helpful and actually kind of annoying with updates about basically nothing (i.e. were taking the car to the paint shop this week, now its going thru quality assurance) and then subsequently unprofessional and extremely untimely in their services; I cant yet speak on quality but Im not optimistic as a piece of the car trim was in the back seat??...I hope its not something that needed to go back on the car for I will not be returning to do that. At one point I was honestly concerned I wasnt going to get the car back for a few more weeks after it had already been two months. Just go somewhere else if you can.

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Name: D*** S******
Date: 2021-12-23 20:22:49
Rating: 5
Comment: These guys were great, the customer service was outstanding, and they kept me informed throughout the process

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Name: J******* G*******
Date: 2021-12-09 10:54:17
Rating: 1
Comment: They kept my car for about 4 weeks total and they had a lot of inconsistencies and what they told me and they gave my car to an unauthorized driver that was a cosigner of mine Albert is a big liar and I am reporting them to the better Business bureau because of the fact that I was lied to and I documented everything and I just hope they know what kind of worms they opened respectfully also reporting them to my insurance because they kept sorry for insurance purposes so all that face Auto body shop commercials thats out and I promise that

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Name: G**** S*****
Date: 2021-11-28 23:54:16
Rating: 5
Comment: Good customer service.

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Name: C***** M*****
Date: 2021-10-18 16:48:13
Rating: 5
Comment: Great job. I always take my repairs to this shop.

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Name: A***** G*******
Date: 2021-10-14 17:27:29
Rating: 5
Comment: Fast efficient service. I came in they took the photos AAA needed and I was out with in minutes. This body shop is my new GoTo!

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Name: r** s**
Date: 2021-10-06 03:59:41
Rating: 1
Comment: Horrible experience. They took forever to repair my truck. When it was done they missed the secondary damaged area. They said they thought that it was unrelated damage. They took it back and tried again. When I got it back the paint was not sprayed right. It looked feathery and dusty. A bit bumpy too, not smooth after all. They said they would fix it . Took it back a third time and when I got it back it was worse than the first time. I complained and they said they could not match the original paint jobs quality. They said they would add clear coat and it would look better. Im not sure why they didnt just do that in the first place. When it came back it was dusty and bumpy again. They said that WAs the best they could do. I suggest they Change there name to FAITH MEDIOCRE AUTO BOdY because thats what they do. Fix things In a MEDIOCRE way.

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Name: S******* A****
Date: 2021-09-23 16:52:41
Rating: 3
Comment: We got a Grumpy Guy

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Name: M****** V******
Date: 2021-09-17 17:36:18
Rating: 1
Comment: Worst place ever!

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Name: C******** S*******
Date: 2021-09-17 17:26:22
Rating: 1
Comment: I went through my insurance for this place. Geico referred me to them. Initially I was comfortable with them. The first time I picked up my vehicle, I went in and the manager was out retrieving my keys from another customer. Apparently they left my keys in their car and have been unable to get ahold of that customer. I sat there for a long time with no explanation for at least 30-40 minutes, then finally Chris came out and informed me what was going on. It was almost closing time now. I get on the freeway to go home and the car starts shaking very badly. Cannot even try to call the office, because as were waiting the receptionist tell the other receptionist, dont answer the phone anymore, we close in 10minutes and were not taking anymore calls.We have to get off the freeway and take the streets home, because the shaking was so bad, the car would not allow for acceleration. The next day was a Saturday and I returned with the car once again. The car was kept again for another week and a half (after being there for 5-6 weeks initially). When told a 2nd time the car was ready, again I went to pick it up. Same thing, close to closing hours and get on the freeway to go home and shake is still there (not as extensive, but still there). The next day the car again goes back. This time for a week. When called by Chris that it was ready, I asked him if it was good this time because Im really tired of going there. His comment back was well, were really tired of you coming here too. I have never dealt with someone so rude, in a business atmosphere.The car again had a shaking issue, this time more than when I just dropped off.I ended up taking the car to a different mechanic shop and apparently there were 3 tires/rims that did not have any weights whatsoever on them (all 4 rims had been replaced by faith), how could they not balance the vehicle, nor figure out what was causing the shaking. They tried for over 3 weeks to figure it out, and it took the mechanic less than 45 minutes to solve the problem.I will never go there again, nor refer anyone to them!

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Name: C****** G******
Date: 2021-09-14 04:02:03
Rating: 5
Comment: Awesome work they do here.

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Name: F**** N******
Date: 2021-08-16 19:42:21
Rating: 5
Comment: Amazing work my wifes new car was T-Boned and we never thought it would be the same again but FQAB worked a miracle and the car is as good as new.Thank FQAB we will recommend you to all our family and friends!

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Name: B***** W******
Date: 2021-08-03 21:29:51
Rating: 5
Comment: Very nice employees and got my problem solved.

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Name: T**** L***
Date: 2021-07-29 05:02:03
Rating: 5
Comment: Love them and their professionalism.

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Name: J**** S*********
Date: 2021-07-27 19:41:01
Rating: 4
Comment: Excellent work on my car that was rear ended!! Even taking care of follow up stuff. Theres also a warranty on their work!

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Name: M******* S****** (***
Date: 2021-07-26 23:36:45
Rating: 3
Comment: It is better than other places who would charge you an arm and a leg. Other places estimates to fix my car was over then $3,000 but this place estimate was $2,722. But expensive, the staff attitude is great.

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Name: M*** S***
Date: 2021-07-23 02:18:50
Rating: 2
Comment: Very poor service. Very rude on the phone. Gave real bad estimate. Will never go again

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Name: S********
Date: 2021-07-16 01:22:44
Rating: 5
Comment: They repaired our vehicle after a major collision. Repairs were extremely well done. They were very attentive to details. They kept us fully statused. Delivery date was met even with dependencies on external sources. Everyone was friendly, polite, competent, and helpful. Couldn’t have asked for a better experience

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Name: R***** V
Date: 2021-06-10 02:08:56
Rating: 5
Comment: Great service. Lots of updates. Quality care! Thank you!

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Name: R**** R****
Date: 2021-05-10 22:59:47
Rating: 5
Comment: My Rav4 was hit from the rear. The repair that their done to my RAV4 is fantastic it looks like a brand new car. The customer service Jason & Craig is very understanding, helpful, courteous & outstanding. I will not hesitate to recommend Faith Quality Auto Body to family, friends & to anybody.

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Name: R**** S****
Date: 2021-04-23 01:30:51
Rating: 5
Comment: Very very good

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Name: N******* B****
Date: 2021-04-22 18:02:55
Rating: 4
Comment: This shop had a clean entrance and friendly staff. They took care of all my needs.

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Name: B**** W****
Date: 2021-04-11 17:46:00
Rating: 5
Comment: Highly recommend. Great customer service, friendly staff and explains what is going on every step of the way.

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Name: L******** T*****
Date: 2021-03-11 20:53:59
Rating: 5
Comment: Second time using this facility and their work is always exemplary!! Wonderful work and excellent communication.

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Name: B**** V** W**
Date: 2021-03-10 19:21:30
Rating: 5
Comment: On time and great work!

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Name: J**** H***
Date: 2021-03-06 20:18:35
Rating: 5
Comment: They do a great job and really care about doing it right.

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Name: R****** R******
Date: 2021-02-19 18:14:41
Rating: 5
Comment: I got into a car accident on the freeway; a truck side swiped my passenger side. It was the day before i was going to head out to visit an old friend. Without my car i wasnt going to make it. I called my insurance and they connected me to Faith Quality. I called them immediately, explained to them my situation and they said come in right away. When i got in they said they will call me in a few days to give me an update. Not only did they call, they continued to follow up and kept me posted on the progress of my vehicle. They even completed my car faster than expected. When i came to pick up my car, the quality of the body work was excellent. Super glad my insurance connected me with Faith Quality Auto Body!

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Name: B***** C****
Date: 2021-02-18 23:45:32
Rating: 5
Comment: The autobody repairs look amazing!

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Name: A****** O******
Date: 2021-02-02 00:19:34
Rating: 5
Comment: This shop is very professional, and they had my vehicle done before it was due to be repaired. They gave me updates so I knew what was going on. The staff is friendly. Awesome job at Faith Quality Auto Body.👍🏽

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Name: R***** M*******
Date: 2020-12-05 03:14:40
Rating: 5
Comment: Quick and friendly service.; used them before.

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Name: M***** H***
Date: 2020-11-20 19:27:21
Rating: 5
Comment: This place is amazing. They keep you informed about your repair along the way and are super nice. Chris did an amazing job of explaining everything to me

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Name: D**** C*****
Date: 2020-11-20 02:33:33
Rating: 5
Comment: Excellent work. Thanks Guys.

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Name: M*** G
Date: 2020-08-07 20:18:14
Rating: 5
Comment: Craig always personable and very helpful. They do excellent job

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Name: M*** A*******
Date: 2020-06-03 00:55:53
Rating: 5
Comment: Have has 3 vehicles repaired here.Very professionalTop quality repairs

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Name: M*** K*****
Date: 2020-03-04 00:39:25
Rating: 4
Comment: Quick, friendly staff. Great quality work.. the wife and I agree that we would look into future services with them should/when more Auto care become necessary..

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Name: H****** I*****
Date: 2020-02-23 06:12:43
Rating: 5
Comment: Good

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Name: R**************** V****
Date: 2020-01-23 19:44:22
Rating: 5
Comment: Best Customer Service Ive ever had at an Autobody shop!! They take care of their customers & do an amazing job of making their cars look as good as new!! Top notch!!

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Name: M****** O*****
Date: 2020-01-05 03:08:08
Rating: 5
Comment: Faith Quality Auto Body is the first location I consider when the need comes my way. My vehicle was restored to its original condition with no evidence of the accident. My insurance works with this vendor making repair orders easy to complete. My experience has been very positive.

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Name: B**** W***
Date: 2019-11-30 00:43:16
Rating: 4
Comment: Excellent body repair work as always.....a little slower than usual on completion of my vehicle but the work is consistently good

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Name: R** C*****
Date: 2019-10-11 01:53:31
Rating: 5
Comment: Jason was awesome. Very pleasant to talk to. Explained everything that was to be repaired or replaced.

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Name: S**** J*****
Date: 2019-09-28 00:06:25
Rating: 1
Comment: Quite possibly the WORST customer service ever.I was hit by a drunk driver at low speed resulting in front end damage. I took my car to Faith Auto Body hoping to get my car repaired to the condition it was prior to the accident. I was called to pick up my car about on e week later. The white metallic paint was HORRIBLE and was not close to matching the rest of the car. I showed them my concerns, which were recognized by Ashlyn, and was told they would be corrected. A few days later I returned to pick up my car. Little to no improvement. I was told they cannot match factory paint and all cars have different colored bumpers. Mine now has off white bumpers and a bright white body – not even close. Also, there was very little metallic put in the repainted bumper so the difference is even more noticeable.Next, the headlight and turn signal and the windshield washer they replaced didn’t work. I looked under the hood to find no washer fluid in the reservoir and a wire not plugged in. The wire didn’t belong to the lights but it was not plugged in nonetheless. Upon returning the car I was promised it would be fixed. Turns out they never plugged the headlight/turn signal in. The washer fluid pumps at about 1/3 the power it did previous to the accident. When I asked them to just fix the car to its original condition was told, “at this point, we cant fix it, you will have to deal with it.” Also, “we don’t care” Absolutely the WORST service ever. I highly recommend avoiding this place at all cost. Honestly, getting some spray paint, duct tape and a hot glue and repairing you vehicle at home would likely end up better. TOTAL GARBAGE!

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Name: D***** M*****
Date: 2019-09-04 03:02:18
Rating: 5
Comment: Always have done excellent work ... have used Faith 3x

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Name: D***** 2****
Date: 2019-08-11 18:34:31
Rating: 5
Comment: A golf we had repaired in 2011/2 had a few spots where the paint flaked off on the hood and front bumper. They took it and repaired it flawlessly without any issue or cost. The finish is as good or better than original factory finish. Their lifetime warranty is for real. That is really important because materials can have long term issues that the body shop cannot always control. Thanks Faith for honoring your warranty and returning the car on time without any issues

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Name: I C*******
Date: 2019-07-12 04:03:57
Rating: 4
Comment: Good customer service

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Name: a***** o******
Date: 2019-06-24 23:54:00
Rating: 5
Comment: After being in a tough accident and dealing with lots of pushback from the insurance company to get our car fixed, Faith Autobody Made it right!! The new bumpers look great and we received great customer service when talking with Jason.

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Name: R** H*****
Date: 2019-05-24 14:01:27
Rating: 5
Comment: Just turned in my car. Have used them twice before. Reliable, honest and great at their job.

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Name: C*****
Date: 2019-05-19 18:55:12
Rating: 4
Comment: Good work, great people.

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Name: C S******
Date: 2019-05-04 17:20:57
Rating: 4
Comment: Got my car fixed here and they did an excellent job. Insurance paid for it. Asked about having a small dent fixed with self pay and it was as much as fixing the whole front of my car. No thanks!

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Name: s***** G*****
Date: 2019-02-09 03:56:20
Rating: 5
Comment: Faith auto quality has the best staff. They take care of you when you need them. Cathy, Greg are very professional nice, courteous. I really recommend faith auto quality for your auto repairs. May god bless this business.

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Name: E*** E*******
Date: 2018-12-11 23:27:33
Rating: 1
Comment: Ive been to Faith twice for two separate repairs, the first time they were great, the 2nd time they returned my car covered in dirt, and when I asked them to clean it so I could see the repair, they seemed very annoyed, the customer service at the front has really gone down hill from that first time I went, Im posting this extremely late because Im in the market for some work and going through the different companies available. I thought Id look over their reviews to see if something had changed.

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Name: G*** N*****
Date: 2018-12-10 05:25:36
Rating: 1
Comment: Do not go to this shop. In the state of CA you choose where you get your car repaired. Do not go to Faith Quality just because your insurance co. says they are a preferred shop and you will get better service because you will not. They are a preferred shop because they cater to the insurance co. not you. This place is horrible. I gave the owner over a year to make it right and he wont. FYI My neighbor is a claims adjustor for another insurance co. and he brings his vehicles to Caliber Collision. Live and learn. Heres the facts of my experience:*Went here because at the time it was one of Geicos preferred shops. Shouldve went to Caliber Collision but went here.*8/4/17 dropped off Jeep for minor ding repair on back door. I have rental car coverage via Geico.*8/17/17 Faith Quality calls and says I have to pick up my Jeep right away (urgent because my auto insurance covers my rental car and Faith gets a lower rating the longer I have the rental). They said they called me yesterday but they mis-dialed; When I arrived to pick up my jeep three other customers were there to pick up their cars and all three were complaining of poor quality. This was at 3:20 p.m. on a Thursday and the receptionist said, Im sorry but no techs are present. The receptionist had no answers for anyone! I felt bad for her. Since I already turned in my rental car I took my car home, un-repaired, and called Geico the next day.*8/21/17 drop off Jeep again at 11:00 a.m.*8/21/17 notified by Faith Quality to pick up my Jeep at 2:00 p.m. (3 hours after drop off!); I said I would not pick it up this time until my Geico rep, Amy, approved the repairs. Amy from Geico said DO NOT PICK UP. ITS NOT RIGHT.*8/24/17 picked up Jeep. Rear door lock was worse than when I dropped it off. Im not pursuing the issue because Im done with this place.*TODAY!: Marker still on my vehicle, front and back, from where they circled dings at drop off.Go elsewhere!

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Name: X***** K******
Date: 2018-09-12 20:36:47
Rating: 5
Comment: Great service, Jason was great and went above and beyond. I really appreciate the excellent service and fantastic job they did with my car. I highly recommend!

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Name: A**** D
Date: 2018-07-31 16:16:56
Rating: 5
Comment: The people were nice and friendly. They fixed the problem like new.

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Name: S**** H****
Date: 2018-06-29 00:28:30
Rating: 4
Comment: In the end I was extremely satisfied with the final product!The job should have taken a week, but turned into a month. The first time I was told it was ready for pickup I noticed unpainted bondo on the seam of the bumper. After I pointed it out they did not hesitate to correct the repair.The second time I went to pick it up the color was not matched to the surrounding panels properly. In the defense of the body shop, gieco did not feel they needed to blend into the surrounding panels.Finally, when I arrived the latest time, the color was blended into the surrounding panels and was right on. They even polished the surrounding panels for the trouble. Overall the body shop does good work.

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Name: M*** G
Date: 2018-06-17 05:24:41
Rating: 4
Comment: I took my Tacoma in with a lot of front end damage. They replaced the grill, headlights, and front bumper among other things. Paint match is spot on. But they didnt aim the headlights (one points up in the air). They only got approval from Geico to replace one fog lamp, it looks bad with one new, I would have paid for the second one but they never offered. They also (somehow) lost the tiny shift-lock cover thats near the gear shift. Small but bugs me.

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Name: K*******
Date: 2018-06-13 19:38:20
Rating: 5
Comment: Amazing customer service and very good at communicating with insurance

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Name: r***** a******
Date: 2018-06-06 23:21:27
Rating: 5
Comment: Friendly, knowledgeable, quality work

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Name: J**** A****
Date: 2018-04-24 13:47:29
Rating: 1
Comment: They don’t have the faith of quality but money.

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Name: K R****
Date: 2018-04-18 03:46:00
Rating: 1
Comment: Stay away! These guys did a good job getting my car to their shop; however, I’ve had to bring my car back twice due to incompetence, post-repair. The repairs were extensive. Their quality assurance processes are lacking!

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Name: J*** E********
Date: 2018-04-09 23:15:04
Rating: 5
Comment: Their work is excellent and the people are very nice

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Name: T***** C***
Date: 2018-03-29 18:04:56
Rating: 2
Comment: Took about 2 weeks for repair my hood and front bumper. The color matches well and looks good, but they ripped my tint and my door panel is loose now.. The front desk was very nice!

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Name: S****** N***
Date: 2018-03-05 15:56:21
Rating: 1
Comment: Waited 2 weeks to get appointment had. i had lots of car worked on at this place only because my insurance recommend them customers service suck never again.plenty of other that do good work! 8 hours work took 5 days now you see why they are 3 1/2 stars one 1/2 less and they fail.if you want fast service I suggest going somewhere else.!!!

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Name: M****** P*****
Date: 2017-12-03 04:57:58
Rating: 3
Comment: They dont honor their time commitments and are not good about letting you know that they are delayed. Body work was good, car was clean.

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Name: K**** H*********
Date: 2017-10-20 22:31:42
Rating: 5
Comment: The job they did painting the door on our Camry (after some idiot keyed the door!) was wonderful. They were professional, & courteous. About half the price of another shop in town.The estimator told me they would buff out some bumper scuffs in the back and fix a ding in the front bumper while they were at it. No charge. Just being a nice guy. That did not happen! HOWEVER, they called me immediately and said they would do it if I can take it in for about 15 minutes. I’m very impressed with this company!

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Name: T***** E****
Date: 2017-08-31 00:25:34
Rating: 5
Comment: I had a great experience here. The staff was helpful and they gave me a quote for the damage I could see, plus a warning that turned out to be correct about additional damage to the crumple zones. I think they painted other chords in my paint that werent related to the accident too.

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Name: S**** S*
Date: 2017-07-26 05:23:19
Rating: 1
Comment: I would give the service 0 stars if I could unfortunately. I have taken 6 cars here before and used to recommend them to everyone. The last couple cars we have taken there, we have had nothing but trouble. I dont know if their ownership has changed or anything. The quality of their service has dropped significantly. Their work is sloppy. When we pointed out the flaws that should have been fixed, we received nothing but refusal to help and more trouble. Being out a car and dealing with insurance for weeks, is enough hassle. We dont want another run around from the body shop too. We dont plan on returning and will spread the word if anyone asks. We have referred many people to them and have gotten them a lot of business. Unfortunate to be treated this way after that.Its interesting that the companys solution is to talk to Tony. Hes the most condescending person alive. He likes to rant about how much money he has and how he doesnt need any more business. Last thing I will ever do is come into contact again with the person that caused all this mess. Thanks but no thanks.

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Name: T***** M********
Date: 2017-07-07 16:26:43
Rating: 5
Comment: If your car is in need of cosmetic surgery for whatever reason, the place to go is Faith Quality Automotive! Weve taken one of cars here before when we got rear ended yrs ago. They did an AMAZING job. Now weve returned because they are sooo wonderful here and the work the do is just wonderful!! I just love their positive attitudes, kindness, quick and easy professionalism! Theyre more than willing to answer your questions and get your car back to you the way you remember it - tiptop condition - unless its totalled, of course. If you need things done in a certain time frame, theyre willing to work this out with you, as best they can. The work they did for us - both times - was professional! The paint on this second car is not any easy fix... Wow! Does it looks awesome!! Youd never no there was any damages dinner!!! Amazing! I love these people!! So like I said, if youre in need of cosmetic surgery for your car, I HIGHLY RECOMMEND Faith Quality Automotive.

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Name: R******** R********
Date: 2017-07-01 12:34:17
Rating: 5
Comment: Great customer service.

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Name: T***** R****
Date: 2017-06-16 15:56:50
Rating: 1
Comment: Work for insurance company not the customers

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Name: B**** H*****
Date: 2017-06-04 01:57:01
Rating: 1
Comment: Worse place. GREAT place if you want to fight with a manager. Pulled up to a customer receiving his car dusty and a manager Starting a verbal fight.

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Name: S***** B**********
Date: 2017-03-03 06:49:31
Rating: 5
Comment: They fixed my car beautifully. I mean you cant even tell I got into an accident

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Name: J*** D**
Date: 2017-01-26 07:34:58
Rating: 2
Comment: Unless theyre going to give you a new part, their quality of work is poor.

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Name: R***** E***** R*****
Date: 2016-12-17 16:24:42
Rating: 5
Comment: Kind, courteous staff.

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Name: B****
Date: 2016-10-26 07:28:27
Rating: 4
Comment: Ran by insurance companies

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Name: A****** M*****
Date: 2016-08-26 22:45:34
Rating: 5
Comment: Great work they have always taken care me an my car!!! Wouldnt take my car anywhere else but here ever again!!!

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Name: E R**
Date: 2016-08-26 18:43:06
Rating: 2
Comment: Front end service is fine they do their job. In terms of quality of work performed in vehicles, well let just say they tried. After a week and a half at the shop (at first the estimate stated 4 days) i finally came to pick up my vehicle and looked better than when it was brought over but not like a finished service. Eneded up leaving the vehicle for another 3 days and when i came to pick it up (after 2 weeks from drop off) i pointed out some things that didnt get done even though i had told them about it on my last visit. The guys walked away from me (Jason Webb and another worker) telling me, with an attitude, to ask the insurance for a check instead because they couldnt do their job. Great service from enterprice (Devin) and geico rep (Taunya), they were very helpful and professional. From Faith quality auto on the other hand, i will avoid bringing any of my vehicles over in the future and i would not recommend them to any of my relatives or friends.

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Name: m*** a*******
Date: 2016-06-20 18:40:39
Rating: 1
Comment: I called Faith to get my 2015 GMC Sierra repaired after one of the rear Doors was backed into. It was recommended to me by my insurance company. They ask when I would like to bring it down and I tell them on my lunch hour from work at 12:30 PM that day. They say it will take 10 to 15 minutes maximum for an estimate. I get there about 5 minutes early, and there are two cars in front of me. I go inside, and wait a good 5 minutes before anybody even comes to the desk. She tells me to fill out the paperwork and wait for the adjuster. After 15 more minutes I ask what the hold up is and she explains theres only one guy, youre gonna have to wait. When I told her that I was told I would be in and out in 15 minutes I just got a blank stare. Fast forward another 10 minutes before the adjuster comes out. He spends about 3 minutes looking at my truck and promptly emails me an estimate. That part was fine.Two days later (Friday), they call me and ask me to bring the truck in for repair. I explain that my insurance has not given me approval yet and I will call them as soon as I get the approval. Monday morning rolls around and I get the call from my insurance that I can drop it off. I call Faith and ask if I can drop my truck off today or tomorrow because I am going out of town on business for a week. She says Hang on, and then asks what Im having done to my truck... After I explain she says its going to be at least a week. Even though they asked me to bring it in on Friday. I asked if I could just please leave it there in the mean time, and she said no. Not only was the entire staff rude (minus the adjuster), they repaired my girlfriends new Kia Forte about a month ago, and sent it back to her with the front bumper not properly installed. I dont have much faith in this place at all.

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Name: E* M*****
Date: 2016-04-10 19:07:06
Rating: 5
Comment: Everything was gone over in detail. Car was finished when they said and they notified me every step of the way. Very professional.

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Name: R**** C******
Date: 2016-01-06 16:49:49
Rating: 1
Comment: The only employee that is half way decent is the front office staff. The owner is rude and talks down to women. I will never return or recommend.

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Name: j********
Date: 2015-11-25 18:43:19
Rating: 1
Comment: They lied to me. They said they will have my car done in 3 to 5 days and took double the time! Ruined my plans and never called me back for any update. I had to be blowing up their phones to get an answer!

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Name: m**** b**********
Date: 2015-11-10 04:56:07
Rating: 5
Comment: I would give Faith Quality Autobody 10 stars if that was possible! From the girls at the counter, the coffee,water, service representative-Craig Drager, the followup person( how many companies really want to know your experience?) They are fabulous!!!I love them all!

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Name: M******* T********
Date: 2015-11-06 16:41:41
Rating: 5
Comment: First of all its disappointing that reviewers rarely take the time to provide super positive reviews of a business when they received exemplary service and/or top notch quality of workmanship, but are quick to blast out to cyberspace negative reviews when things dont go as expected. Thats why I decided to take a minute and provide my total satisfaction with Faith Quality Auto Body located in Murrieta, CA. First you have to pass by plenty of competitors to get to this state-of-the-art facility. Driving my blemished car and dropping her off for the first time was like leaving your baby, or your beloved puppy for a procedure in the hands of others...well, I must say from the moment I pulled up to Faith, I was greeted by friendly and knowledgeable staff, who provided me with a quick estimate of my repairs, what all will be performed, which quality parts will be used by qualified craftsmen and a time table for all this to be completed. There are two rental car companies on site to choose from which makes the transition to my loaner seamless. Homen and Jason were knowledgeable, friendly, informative and kept me in the loop via emails and/or calls on the progress of my repairs. When I picked up my vehicle, it looked brand new, spotless from top to bottom and inside and out! Everything was explained in detail and their life time warranty was a comfort. I felt like I was treated like I was the only customer that mattered at that time, whether I was bringing in a luxury car or an economy car with 100k miles on it. I have recommended Faith to everyone I know and show my friends the quality of the workmanship and they cant even find a flaw! Thank you to the wonderful staff too. You can tell this is a family owned business that cares for its customers. Theres a reason theyve been serving the Inland Empire for so many years and remain the best in the area. Theres a reason why my insurance company recommended them as well. Thank you Faith Quality Auto Body for bringing my baby back like new!

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Name: C***** H******
Date: 2015-10-05 23:26:17
Rating: 5
Comment: I dont understand the negative reviews but this is one of the best repair shops I have ever been to and not to mention super clean !

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Name: R*** & M******* S******
Date: 2015-07-24 04:48:29
Rating: 1
Comment: To Whom it may Concern:I would not recommend this place to any one. Brought car in and had them redo the work 3 times because they could not get the car to look normal. The first time the hood was misaligned and parts were not replaced. The invoice clearly stated that parts had been RR (removed and replaced). Clearly this was not the case. This is insurance fraud and I will be reporting this soon.The second time, they told me they replaced the parts and instead just painted over them and sanded them down. Finally the last time the car was loads better but there were still chips in the paint, and the moldings were loose and coming off. Tony, just said, well, this is as good as it gets, I am not even going to try to make you happy. We can not produce the quality you desire. This is it!If you look at my car quickly, it looks great, But only from far away. If you look closely the paint is still chipped, the plastic moldings are loose, glass chips litter the hood and there are still places where the chrome was scratched. They need to change their name from Faith Quality auto body to Faith Mediocre Auto body. Seriously if you want a poor job and dont car about your vehicles, this is the place.!Years ago, this place was top notch, But the owner must have sold it, died or retired and the bozo the runs it can care less. Sad but true. I hope faith bounces back, Ive been a Local resident for 36 years and its sad to see Quality become Mediocre.

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Name: A**** M********
Date: 2015-04-11 00:39:54
Rating: 5
Comment: I have been a customer of Faiths since 2000. And I even live in San Diego!! Everyone is very professional and they do excellent work. I highly recommend this shop.

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Name: a*** p******
Date: 2015-03-11 17:25:58
Rating: 5
Comment: In late January I was severely rear-ended. Since I lease our car I was very concerned. We decided to go with a place that was a VW certified repair facility. Faith Quality Auto Body was the closest. I read mixed reviews online so I was a little concerned. I didnt need to be. They are very professional. We were treated literally like VIPs. They always answered our questions and concerns in a timely manner. I have had our car back for a week now and literally cant tell any difference from before the accident. In my opinion it was a complicated repair as the vehicle behind me went under our car. I am very satisfied and pleased. Would recommend to anybody I know who needs any type of auto body repair. Also just want to mention that Craig Drager is professional and took time to address our concerns.

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Name: m*** m
Date: 2014-11-17 20:27:12
Rating: 1
Comment: This is a mass production shop that could care less if they provide any service. They have adjusters from Geico and Statefarm that have estimating drive-in areas, where other customers have no parking. I waited over 15 minutes with no one showing up after going to the desk 3 times. Stay away from Shops on Nick Lane. Not sure about Murrietta Autobody did not go to them.Remember folks out of pocket or Insurance paid, its your car and money, go where they will respect you and your potential business that they may earn.

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Name: N*** W******
Date: 2014-11-07 16:35:27
Rating: 5
Comment: I know there are mixed reviews online but my experience has been different so I thought I would weigh into the conversation. My car was repaired back in 06 due to an accident that very badly damaged the front end of my Honda CR-V. At the time, the car was repaired by Faith Auto Body. Fast-forward to today, my clear coat started to flake because of high sun exposure etc... I stopped by and spoke with Tony A, one of the estimators/managers, and let him know I no longer have the receipt for the repairs. He not only did a warranty repaint with new clearcoat of my entire hood (a contemporary painter was going to charge me $450) but faith autobody also revitilized the front end bumper and lights. Honestly it looks like a new car. I am extremely blessed by the quality of work and the honesty of this company. I know not everyones experience is like mine, but for what it is worth, mine was more than I could have asked for and I am very thankful to the staff.

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Name: m*** o
Date: 2014-05-31 15:26:49
Rating: 4
Comment: I brought my Ford Taurus in for an insurance repair due to an accident and I thought they did a Good Job. My cars right side looked like new and you couldnt tell the difference, good paint work. Only minor thing I noticed was the rubber lining around my window trim was replaced, and that it did not completely match the original lining to my car. Other than that, I had no issues.

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Name: A******* P******
Date: 2014-03-13 18:31:06
Rating: 1
Comment: I wouldnt even give this place a quarter of a star, I took my car to here because Farmers was associated with them. Well, I havent had my car for 39 days, when I just got it because they told me they didnt want to fix it. When I picked up the car there is new damage to the bumper, which is brand new, and to the side where there is a deep scratch, about a inch in diameter. I asked them how they want to handle it, and they sent out bad attitude Crag to deal with it, in which he told me he would fix the damage just to tell him where I was taking it. So I gave him the info and he gave me his card. When I showed up at the new collision center, Crag already called him and told them not to fix my car, in which he told them it would be a liability on their end. I screwed because I just want my car fixed, I didnt crash it, someone crashed into me while it was parked. I am stressed out, and shouldnt feel this way while I am pregnant. I wouldnt recommend this collision center to my worst enemy! DO NOT TAKE YOUR CAR HERE.

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Name: F**** T*********
Date: 2013-10-05 15:09:30
Rating: 1
Comment: They Do Not work on Classic Cars and Do Not do Any Custom Work on new cars!

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Name: R****** V*
Date: 2013-05-03 17:11:32
Rating: 2
Comment: They may do a good job for you if in the words of Tony the GM you are a high value customer (MB, Porsche, BMW) But if you are just a low value customer and drive a Toyota or a Ford whatever you say is considered of low value.I had rather minor front end damage to my car. They called and said the car was ready - when I arrived the fender was not painted as promised, and the bumper was not seated properly and the used headlight they installed had big buffer scratches. They said it would be fixed that afternoon no apology for wasting my time the advisor Craig just turned his back on me and drove the car into the shop. No apology until I called him the next day and told him he was rude and I did not deserve being treated that way because the job was not done properly He apologized and said my job was one of several recent reworks and they had a quality issue.So 5 days later after a few back and froths I went to pick up the car. The Bumper fit better but still not correct, so the advisor took it back into shop and somehow adjusted it. Better but still not correct. the headlight was replaced with a new one and the fender was painted.The car was covered with a white dust, the kind you get when you do sanding or buffing. Someone had taken a wet rag and whipped it around - it looked like my 3 year old grandkid did it. They didnt bother to wipe the door jams just globs of white stuff. When I asked why it was not cleaned my service advisor didnt say sorry - he said it is just industrial dust and dismissed my concern.All of this time no apology or I am sorry or we should have done a better job, etc.So today I call Tony the GM and he dismissed me as a malcontent and belittled me with the high value customer bit then told me that he believed that I was one of those people that could never be satisfied. (Note: I have never taken my time to write a review of any business prior to this - all I was looking for was an apology - all I got was being told I was a malcontent.)So if you drive a Porsche, BMW, MB or Range Rover they may do a good job for you and respect you - but if you are a low value customer who wants to be talked down to - then by all means go see Tony at Faith Quality Auto Body.