F.A.O. Jewelers in Brighton
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Location on the map
Brighton, Livingston County, Michigan, US
Site: http://www.faojewelers.com/
- Monday:Closed
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–2PM
- Sunday:Closed
F.A.O. Jewelers in other cities:
Always a great experience! I have a number of pieces from these ladies and they recreated a 5th generation family engagement ring that I now have the pleasure of wearing. They did a wonderful job and trust them with all our jewelry needs moving forward. Lisa is wonderful and so is everyone else there. Thank you all for everything you do!
We moved back home and found this amazing family owned business. They replaced a diamond in my wedding ring from the move and repaired the entire ring. It looks brand new! They also redid my husband’s! If that wasn’t enough, they did two others! I will only take my business here! Absolutely amazed!
My husband wanted to upgrade my wedding ring with a much larger diamond for our sixth wedding anniversary. I knew I wanted to replace the center of my ring with a single brilliant princess cut that would sparkle in any light and make a screaming statement how much my husband loves me;-) I did not know if this was possible since my existing ring had five small diamonds and the setting would need to be altered.I made a random stop at FAO Jewelers after work to look at diamonds and get an idea to share with my husband. The store was about to close and I anticipated a quick 5 minute stop to get a quick quote. Unexpectedly, John, the owner took time to ask what brought me in. I showed him my ring and told him my idea. He knew exactly what I envisioned. Immediately he showed me multiple cuts, color, sizes and gave me visual ideas on what to expect. During my learning experience with John the team took time to do a courtesy cleaning of my ring.I left the store impressed, all giddy and excited to share my story with my husband. When I got home, my husband was extremely attentive and so engaged hearing my experience that the next day he went to the store himself to meet John. My husband is a salesman himself and is hard to sell. To my surprise I was completely shocked when I found out he purchased a larger, clearer and more brilliant colored diamond than what I originally wanted and how eager he wanted to!Only a week after placing the work order, my ring was ready for pick up. My husband and I planned to pick up the ring together after work. We both had an opportunity to see the Canadian sirius bear diamond under the microscope and actually saw the bear etched in the ring. The immediate magic took place when my husband put my ring on my finger and I started to cry...it was so magical and beautifully placed on my finger it looked incredible! The ring is so much more than what I expected!We had the most exceptional shopping experience at FAO Jewelers. They over exceeded our expectations and we will be shopping there again. Please take time to stop by and see all what they have to offer. You wont be disappointed!!!!
I have been going to FAO for over 15 years, and John and his staff have always taken care of me. I started by buying my wife’s wedding ring and now I buy things for her for all types of events over the years. Customer service is second to none, and the quality and unique stuff they have there keep me coming back. Merry Christmas!!!
We have been going to FAO Jewelers for about 15 years. They are Amazing John ,Lisa, Kevin and Denise have made my wedding rings from a drawing I made , designed and redesigned other ones plus necklaces and earrings always with a smile and hugs ( when possible)We will Never go anywhere else
FAO is my go to jewelry store for all my jewelry needs! They go out of their way to do everything they can to satisfy their customer! They helped me custom design my vision into the perfect, unique anniversary band using diamonds that I already had! They were kind, quick, and patient with all my revisions to make my dream come true! Definitely a class act fair priced store! You wont find this kind of customer service anywhere else! 5 stars in my opinion!
We have relied on FAO Jewelers for nearly all our jewelry purchases; from our engagement and wedding rings 30 years ago, to the purchase of birthstone rings for our granddaughters today. Their designer is fabulous and has designed many pieces for us. This family owned and operated business takes excellent care of their clients; they make us feel like family too!
Excellent service! All of the staff are incredibly friendly and helpful. Got a ring resized in the same day for a good price. The staff were happy to help us figure out ring size as well as give us additional advice about owning and maintaining our new jewelry. I went in to FAO a little hesitant, I am 19 and was wondering if I would get ripped off or not taken seriously, and I was treated like family. Seriously, these people are super nice and I would recommend to anyone - great place to establish a relationship with a jeweler.
They were not just able to help me find the perfect ring, but they went above and beyond to make sure that all my specifications were met. He and his team worked very hard to help me find the perfect ring. I cannot say enough about their service and ability to meet all of my needs. I would recommend John and his team to anyone looking for any jewelry needs!
Always friendly, helpful, and does great work! They never come across as overbearing and just trying to force a sale. You really get the impression that they want to make you happy and comfortable. A great hometown jeweler who does high-end work. I’m so happy I found FAO Jewelers!
It was amazing. Ms.Sabrina is the friendliest and nicest person that i have met in a while. She is considerate, helpful, and truly a fresh of breath air and i will definitely continue to shop for not only my family but myself for jewelry here with her. Thank you for your help and kindness..
Our favorite Jeweler!!! They always go above and beyond. My son found a tiny diamond in a toy dog kit. He was very excited. He brought it to the Jewelers and they suggested setting it in a necklace. The finished product was above and beyond. The letter for his name and with his diamond mounted just for him. Highly recommend. Ask for Jacob. He’s fantastic.
Ron was amazing. Extremely knowledgeable, professional, and just a really nice guy too!F.A.O. Jewelers in Bright has a great selection of fine jewelry, fair prices and exceptional customer service! Christmas will be here soon. If you have any doubt about where to get a new piece of jewelry for someone you love, go here first!
Love this place! Staff is great! They were able to take care of my engagement ring, in which I lost a chip diamond in it and replaced it with an actual diamond from one of the earnings my grandma had. They even were able to use the gold from one and redid my original set. It is beautiful! All for a reasonable price too!
My engagement ring was purchased here and Ive had to have it repaired twice. Both times the staff was very nice and helpful and repaired my ring and had it back to me in less than a week. I also purchased some earrings there and the staff was super nice and helpful and I got beautiful jewelry! Im excited to go back and get more for the next special occasion.
I had a great experience working with Lisa and the staff. It was Lisa making me feel like family that truly made me come back to her. She went out of her way to make sure we picked the right size and style wedding ring that fit my budget. I can now say I have a go to Jeweler now!!! Thanks again.
My sister highly recommended FAO in Brighton as a trustworthy jewelry store. It was well worth the trip! John was amazing to work with. He listened to what I was asking for and came up with great suggestions which ultimately made a very happy customer for life out of me. Everyone in the store made my experience a pleasure! I would highly recommend this store!
I absolutely loved working with John to find a wonderful diamond engagement ring. He listened to my concerns and helped me find the perfect ring for my sweetheart. The store looks amazing and there were lots of rings to choose from. All around wonderful experience, would definitely recommend!
Lisa really helped me to pick out a gift for my 15 year old granddaughter. Difficult at this time! She sent me pictures of various items, we talked back and forth, made the pick and she wrapped it up. Really appreciate the great service, and the opportunity to shop local!
Extremely pleasant. I took in several pieces of jewelry needing various repairs. Ron took the time to review each item, tell me what needed to be done and gave me the cost. I chose not to repair one item, but the cost did not seem extreme. I am looking forward to everything else looking like New when I return to pick them up.
FAO is top notch. They are friendly, professional and really understand when I bring my jewelry to them it is hard to part with it. They have great turn around service for repairs, etc. Lisa and John are a great asset to have in Hartland and Im happy to give them my business!
What can I say, like most people I was nervous coming in not knowing anything about jewelery but my nerves were eased when John walked me through the process of buying the perfect diamond for my loved one. Everything was explained in exacting detail and I never felt like I was being sold anything. He never pushed me towards anything that exceeded my budget, he just wanted to get it right. And thats what makes for a great jeweler and an honest business. Cant recommend them enough, you wont be disappointed.
What I appreciate about FAO is that its a nice experience while still being relaxing, compared to other jewelry stores which can be intimidating. You are still treated just as warm and pleasantly even if youre only in there for a cleaning or repair. Their designs are beautiful and priced fairly. Highly recommend taking a look at their Estate Sales too.
John and his staff took my design for my fiances engagement ring and exceeded my expectations. From design to finished ring it was a pleasure dealing with John and his team. Absolutely the best product for the best price. Only one problem, many women get upset with their husband after seeing my fiances ring. ;-)
I just had to write a review about FAO Jewelers and the Wonderful Customer Service I received. Recently I decided to have a ring restyled and took a picture in. Previously I had taken my engagement ring in to add two larger stones and it turned out perfectly. They said the ring could be remade according to the picture. It turned out FABULOUSLY. It is exactly what I wanted and the work is gorgeous. The staff, and owner John, are wonderful, honest people. Talene was my Sales Rep and she has been superb! After having a bad experience at another retailer in town, I was a bit nervous about leaving my engagement ring, but Talene assured me of their spotless reputation. I am a customer for life now. This is a wonderful Jeweler where you feel like family when you walk in. Thank you to John and the whole staff for my exquisite ring!Dawn Murray
FAO Jewelers are Top Notch! The Hartland store is my favorite. Great location & excellent service. They really have a Great selection of beautiful quality jewelry for everyones budget!Really love the Estate Jewelry treasures too.I can always find something I love & without breaking the bank. Thanks Lisa & John!
FAO Hartland has FANTASTIC customer service. From the first time I bought jewelry to my recent purchase, I always feel like Im a special customer as Im sure every other customer is treated the same way. Their attention to detail is appreciated. The selection of jewelry compares to no other. Theres something for everyone.
I was planning to buy my daughter a Pandora bracelet for her birthday, I was suppose be back from my business trip two days before her birthday but had to stay longer. I called FAO Jewelers and spoke with Lisa one of the owners, she spent the next hour and half sending me text pictures of bracelets and charms. Once I picked out what I wanted Lisa wrapped it and sent it out next day air with a birthday card. My daughter was so happy with her new bracelet. The customer service Lisa provided to me and my family went way above anything I have ever experienced. I would recommend FAO Jewelers for all your jewelry needs.
Denise helped me determine the type of setting(s) that were right for me (wedding ring) allowing me to take my time and explore options. She listened to me and then provided examples of what I was thinking as well as alternatives to further assist me in making my decision concerning resetting my wedding ring. Her professionalism and knowledge were greatly appreciated.
John and the staff have been incredibly helpful every time I have been there. They are very knowledgeable and are always willing to please. They are intent in making sure you receive exactly what you desire in jewelry. I would recommend John and FAO Jewelers to anyone looking for fine jewelry.
I called the store to get a quote on a specific service and had the pleasure of speaking with Kenzie. Not only did she answer my questions about the reason I called, she also gave me additional information I would not have thought to ask. She was just as kind and helpful in person. When I picked up my order I was so pleased with the work F. A. O. Jewelers had provided for me. I would highly recommend them and the awesome quality and service they provide to their customers. My work was performed in house which was very important to me. Thanks F. A. O. Jewelers, it lookes awesome!!
I have now ordered 3 rings from John at FAO, two of which were completely custom. The entire experience was outstanding from start to finish. Normally you sacrifice service or quality when you try to price shop, but not here. Their prices are fair, and they beat the competition in service. I had almost bought a generic ring from a competitor and was told to give FAO a shot first. John was able to make my wife a custom ring, with a higher quality diamond, at a more competitive price. My family has been working with John for a number of years and I will continue to work with them for all future orders!
I went to FAO to look at engagement rings. Todd was so helpful and patient with me! He gave me his honest opinion every time I asked for it and I ended up finding the perfect ring! (But not before I spent many hours looking.). I get compliments on it everywhere I go. Thanks so much, Todd!!!
I had a few special projects saved up that were not what you would call run of the mill and needed an above average a level of knowledge and expertise. After visiting other area jewelers Id become quite a bit discouraged about my prospects.I am so glad I stopped into F.A.O. because it didnt take long to realize Id come to the right place. They were not only superior in their knowledge and expertise but also their problem solving skills and willingness to help.If you just need to buy a off the shelf ring and dont plan on ever returning, maybe it doesnt matter where you shop. On the other hand, if youre looking for real expertise, you absolutely have to visit here.
FAO are super friendly and very helpful. They sized and re-tipped a ring that I’ve had for 30 years. Other places I took my ring to either didn’t want to work on my ring or said they would stretch the band to make it larger. FAO took the time to add gold to my ring, making it larger for me. I cannot tell where they cut and added the gold. The band is still the same width, not skinny like the others would have made it. FAO is amazing to work with. Will be bringing back my Mom’s ring for them to make into necklaces for my sisters and I.
You get what you pay for. Beautiful QUALITY merchandise at a reasonable price! I love the store and the staff; they are always helpful and very knowledgeable...you can tell they love what they do. Looking forward to seeing the new Hartland location, it looks pretty awesome from the pictures posted.
I have been in search of a new wedding ring for my 10 year anniversary. I didnt want the typical out of the box ring that I see everywhere. I wanted something very Classic/antique looking, but I just could not find that perfect ring. I found a picture of a ring I loved. I brought picture to John to see what he could do. He was able to have a ring designed according to the picture and incorporate my current diamonds. He was in constant contact with me the entire time. The ring turned out absolutely GORGEOUS, even better than I had imagined. F.A.O is extremely knowledgeable and also very personable. I would recommend them to anyone, and I have!Thank you John!!!
Brought in my mothers string of pearls to have shortened so my daughter could wear with her wedding dress. Jeweler suggested they could also make a bracket with the left over pearls. They turned out beautiful & my daughter was so pleased to be able to wear them on her wedding day.
Ive been to FAO several times and have had excellent service and treatment every time. John runs an amazing business in Brighton! His best sales rep, Taline is an All Star there, extremely knowledgeable, very friendly and professional. Brighton has quite a few jewelry stores, but there is no need to go anywhere else but FAO!!
Thank You FAO in Brighton, MI for your professional, timely, service. FAO repaired a badly shaped, family heirloom. diamond ring for me. Then, I brought in my gold wide band, wedding ring, that (after 28 yrs of marriage) was too small to slide over my knuckle. I also had my husbands wide band with me. (husband had a newer band to wear). Todd at FAO had the brilliant idea to resize my band, and tastefully solder my band inside my husbands band. The result: STUNNING❤A perfect fit. All polished and sparkling.Having negative experience with a previous jeweler, that stated, nothing could be done, I have found a new Jeweler Home. The owner John, listened, was kind & professional. Carla was a delight when I picked up my newly designed gold band. And again, thank you Todd, for your brilliant creation & treating me like family!
I have been a customer for more years than I can remember. I have purchased more wonderful, beautiful items than I can remember and have enjoyed the Christmas Ladies Night Out many times. I have gotten to know many of the staff and they me. Great store, great staff...
Brought in my wedding rings to be restored ( my set was destroyed by another jeweler 15 years ago and I couldnt bare to wear it) and husbands ring refinished for our 25th Anniversary - not only do they lookbetter than new, John Okanowski was fantastic about getting them back in time for our second honeymoon.
A few years ago my Aunt gave me an old ring just a few days before she passed away. Needless to say, this ring has so much sentimental value to me. Being that the ring is an antique the metal wasnt as strong as it used to be. I took the ring to them to have it fixed (although it wasnt broken, just preventative maintenance) and the guy told me that it wasnt worth anything I said I was aware it didnt have much cash value, but that wasnt the point. I left it with them to be fixed, and less than a month later it broke! When it wasnt even broken in the first place. I took it back to inform them of this. They took it in the back to look at it, then they brought it back to me to TWO PIECES!! It was never broken like this. They tried to hide the fact that they had broken it by putting it in a bag before I could see it. I noticed this in the parking lot, so I went back in. The lady LIED TO MY FACE, and said she had told me it was broken, which they never did. And still charged me almost $100 to have it fixed, or should I say, to have it broken!!Even with me in tears over the heartbreak of this ring, they did not care. I went to Colt Jewelers down the road, and they were angels. I WILL NEVER GO TO FAO AGAIN!!! Heartless and inconsiderate people. If you want your jewelry handled with care, DONT BRING IT HERE!!!!!!
Samantha help me and the staff talk to me about different things I have been looking for and went out of their way to do everything they could to make my visit very interesting and very helpful I will be back to purchase jewelry. Keep up the good work you guys are great!!
I came into FAO JEWELERS not knowing what to expect because I had no knowledge of purchasing a diamond band I have never purchased one before so I was a little nervous but when coming in to the store and meeting John for the first time I knew I was in good hands, he was very gracious, courteous, patience, kind and extremely helpful I was extremely happy and very comfortable with his knowledge of his profession I felt that I was very lucky to have John as my salesperson, Hats off to you John , you rock !!!
Total reviews rating 4.9
199 Reviews for F.A.O. Jewelers 2023:
Review №1
2022-08-25I really love going to this Jeweler! The entire staff is very friendly and knowledgeable. The owner John is most always there to give his expert opinion and I have never felt pressure to buy unless it was just what I was looking for. They are repairing our watch collection now, batteries etc… and I’m excited to say they are carrying Pure blocks off silver and gold now… fun investments or great presents for the kids.Happy Client, Tony
Review №2
2022-04-22My wedding ring was in need of repairs and a new appraisal. FAO was friendly and everything was finished within 2 weeks. It looks as good as new and I love the job they did on it.
Review №3
2021-08-25My husband and I have been customers since 1999.I just picked up our wedding rings that have been rhodium plated, cleaned and polished. Cost $0.00, due to us having bought our rings there. We couldn’t be happier with the results. Excellent work, product and customer service.
Review №4
2022-08-22Everyone provided a friendly, professional, and fun experience. I didnt feel like we were pressured in any fashion. Emily was fantastic at explaining any questions we had. I highly recommend her for men/women jewelry.
Review №5
2022-05-22We went here to get me a new wedding ring and we were treated like family and we were not pressured into buying anything. The staff was friendly and treated you like family. They were very knowledgeable about everything in the store. Highly recommend to anyone looking for wedding rings necklaces bracelet ect
Review №6
2022-04-27Lisa has been the absolute best to work with! I will forever come to FAO for any and all jewelery purchases. She really treats you like shes known you for years and takes care of her customers. I am always so pleased with the work and wonderful customer service from everyone in there. Best Jeweler around!
Review №7
2022-07-13They custom made a new setting for my Surgitate earrings. They are so beautiful, the work was way beyond what I expected. I love these earrings even more than previously. I truly recommend this jeweler, outstanding work and customer service.
Review №8
2022-07-29This place is the real deal! They have gorgeous jewelry and knowledgeable staff. I recently have a custom made 50th Anniversary ring and it’s beautiful. Prices are reasonable. This is the only jewelry store that I go to.
Review №9
2022-03-30FAO had done work on 3 rings of mine in the last few years and done a beautiful job on all of them! The first ring was an heirloom gift from my grandma, that needed to be resized. No other jeweler would resize it for me, but FAO did and it’s been perfect ever since (about 6 years ago).My fiancé had my engagement ring custom made at FAO and it’s so unique and absolutely beautiful. I get compliments on it all the time.Just this week FAO finished adding a custom band to a sentimental signet ring that I wanted to upgrade, and it’s also turned out great. They worked with me to design exactly what I wanted and made excellent recommendations along the way.My fiancé and I will be back soon for wedding bands! All in all, they’ve done beautiful work on my most cherished pieces of jewelry, and they have a life long customer!
Review №10
2022-02-26What a wonderful experience I had at this Jewelry store. I went in with my wedding rings that have needed repaired for over 8 years. My husband wanted so bad to repair them for me, but just never seemed to get around to it. On November 27th my husband passed away suddenly. First thing I wanted was to repair these rings and wear them again for him. When I took them in they were quite a mess. I met Heidi and she took such good care of me even without knowing my story. I picked my rings up in less than a week , and they are absolutely beautiful! What a first class business this is , with wonderful, kind people. The jeweler did a beautiful job on a 27 year old wedding set and made it look like I just bought it! I highly recommend this place hands down!!!! Thank you so much for the beautiful work you did and the kind customer service.