Farmers Insurance - Maria (Candy) Melara
Address: 2507 E Hatch Rd Ste B, Modesto, CA 95351, United States
Phone: +1 209-556-9946
Services: From the business: Identifies as Latino-owned, Identifies as women-owned,
Service options: Language assistance,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Crowd: LGBTQ+ friendly, Transgender safe space,
Phone: +1 209-556-9946
Services: From the business: Identifies as Latino-owned, Identifies as women-owned,
Service options: Language assistance,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Crowd: LGBTQ+ friendly, Transgender safe space,
Category: Insurance agency, Auto insurance agency, Home insurance agency, Insurance broker, Life insurance agency, Motorcycle insurance agency, Renter's insurance agency
Rating: 5
Site: https://agents.farmers.com/ca/modesto/maria-melara
Worktime:
Rating: 5
Site: https://agents.farmers.com/ca/modesto/maria-melara
Worktime:
| Day | Time |
|---|---|
| Monday | 8:30 AM–5:30 PM |
| Tuesday | 8:30 AM–5:30 PM |
| Wednesday | 8:30 AM–5:30 PM |
| Thursday | 8:30 AM–5:30 PM |
| Friday | 8:30 AM–5:30 PM |
| Saturday | Closed |
| Sunday | Closed |
Name: E******** M*****
Date: 2023-03-18 09:12:32
Rating: 1
Comment: Due to a “glitch” that barely gets acknowledged when I bring it up, someone else has been receiving my correspondence. The protection of my personal information seems to not be a priority. Switching my insurance, as a result.
Name: J*** B*******
Date: 2022-08-24 01:39:56
Rating: 5
Comment: The staff at this facility are friendly and knowledgeable. They take the time to explain all of your options and help to set you up with the right policy for you and your families needs.
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Name: C***** B*******
Date: 2022-08-24 01:38:51
Rating: 5
Comment: Natalie and Zio presented insurance to my husband and I in a way I’ve never understood before. They are both very knowledgeable. Definitely recommend them!
Name: J**** D
Date: 2022-07-11 21:57:32
Rating: 5
Comment: Best insurance transparency Ive ever experienced, with smiles and laughs along the way :). 15/10 all day 👍
Name: C****** A*******
Date: 2022-06-15 00:16:53
Rating: 5
Comment: Natalie was very knowledgeable in explaining in detail about life insurance. She explained exactly how and where to get started right now. Very happy with her and the experience. Also Zeo and Courage are awesome!!
Name: C********** H*****
Date: 2022-04-11 19:56:22
Rating: 5
Comment: As I told Zio in the office, I dont really believe in 5 star rating. However, theres surprises everyday. I couldnt think of anything this wonderful, kind lady could do more. So 5 stars for Zio. She was informative, empathetic and straightforward. My spouse couldnt stop talking about how positive her experience was today. Thank you.
Name: K****** C***
Date: 2022-04-11 18:38:04
Rating: 5
Comment: Best insurance buying experience Ive ever had! Natalie is super detailed and breaks down your policy so you know exactly what youre paying for. NO SURPRISES. Full coverage is really full coverage.
Name: E******** T*****
Date: 2022-02-17 20:44:25
Rating: 5
Comment: Very great at explaining policies. I appreciate Zio taking the time illustrating for me and my dad all of our policies and offering better coverage. Even an Unbrella policy. We now understand what we are paying and what we are covered for
Name: P**** L***
Date: 2021-10-18 19:28:47
Rating: 5
Comment: Highly recommend coming to this particular office. I drive from Modesto, just to come get the personalized one on one customer service. They have all of your insurance needs, home insurance, life insurance, car insurance. With everything online nowadays you don’t know exactly what you are getting. Come see them! Make an appointment. You will leave satisfied knowing you chose the right people.
Name: A***** P******
Date: 2021-07-24 00:54:41
Rating: 5
Comment: I came to her to get insurance for the first time and she explained everything really well and made sure I understood. Very kind and professional :)
Name: L****** M*******
Date: 2021-06-25 23:26:38
Rating: 5
Comment: Natalie was patient and took the time to explain different policies and assured we got the best value.
Name: F******** A*******
Date: 2021-04-09 01:18:27
Rating: 5
Comment: My wife and I came into Natalie’s office today to sign up for insurance and she was fantastic. She taught us about insurance before even beginning to plug in numbers. So if you are intimidated or unsure of how insurance works come to her and she will take care of you. It was an awesome experience.
Name: P******* P****
Date: 2021-04-09 01:14:44
Rating: 5
Comment: Visited Natalie today and she was amazing. She helped my husband and I through our entire insurance experience. We were signing up for insurance on our own for the first time and she was very knowledgeable and kind. The office is also very clean and all COVID procedures are being followed. I would definitely recommend going to her. She will walk you through all the steps and make sure you are well informed.
Name: D****** O****
Date: 2021-04-06 23:52:49
Rating: 5
Comment: Ecommend this office. They make sure you understand your policy entirely. I never understood insurance until today. Very well explained.
Name: S*** M*****
Date: 2021-03-20 02:34:11
Rating: 1
Comment: My experience with Natalie Mercado has been dissatisfactory from the start. I requested a quote for home insurance and was roped into bundling an auto and umbrella policy as well. I agreed to this willingly, knowing it would offer discounted premiums. Thats when the headache began. Firstly, my payment information was incorrectly entered by the agent (twice) so my first payments were delayed. Next, I was unable to reach the agent via email and she and her associates insisted on discussing everything over the phone. Whether that meant no paper trail or what, Im not sure but my 8a-8p job made scheduling phone conversations almost impossible. Most frustratingly, I realized a month later that I had also been enrolled in a life insurance policy! While we had discussed this option in our first conversation, I had never signed anything for the life insurance policy (intentionally, I wanted to see the policy premiums and projections first) but was somehow enrolled in the policy anyway. When I tried to call Natalies office several times with my complaint, I couldnt reach her. I followed up with an email. She finally responded with a voicemail explaining that I had indeed agreed to a life insurance policy (news to me! remember, no application or documents signed for this -- only the auto/home/umbrella) in order to receive further discounted auto/home/umbrella premiums. She has yet to provide me any policy documents and Ive been enrolled for six weeks now allegedly.Lastly, readers should know that she offers all her customers Starbucks gift cards for writing reviews. She hounded me at the start to write one so I could get my gift card but I didnt because I didnt feel comfortable without having received any service. So heres my honest review finally. Lets see if I still get a gift card
Name: B***** S H**********
Date: 2021-02-09 22:14:40
Rating: 5
Comment: The team at Natali Mercado Farmers Insurance is very professional and educational. They do sit with you and go over detail to detail on what you’re buying on your policy.
Name: C****** C*********
Date: 2021-01-23 00:12:23
Rating: 5
Comment: I highly recommend farmers insurance. Ziomara helped me with my life insurance policy and she was super helpful. Explained everything in detail and answered any questions I had!
Name: J***** A******
Date: 2021-01-19 23:24:00
Rating: 5
Comment: Just left Natalies office in Ceres feeling very confident about my future investments Definitely took her time to explain everything to me . Will be recommending everyone !
Name: E**** S****
Date: 2020-12-05 01:56:10
Rating: 5
Comment: Very great at explaining every detail in insurance policy. Natalie is very caring and willing to explain everything in great detail even during COVID she makes time for you.
Name: R*** H*****
Date: 2020-11-12 20:21:31
Rating: 5
Comment: Meeting with Natalie and team provides security and a better understanding regarding our insurance plans. We feel secure and confident with our current coverage and future investments. Have been a satisfied customer for 11 years.
Name: K******* O****
Date: 2020-10-02 19:42:09
Rating: 5
Comment: I came into the office pretty clueless looking for a quote. Ziomara greeted me and welcomed me into their office. After a short wait, she explained their auto policy very well. It was a very informative experience and I learned a lot more than I expected. She did a wonderful job of breaking everything down for me. Natalie walked in after and politely greeted me as well. Their sanitation and covid protocol is very well done. They have implemented plexi glass all around their desks for safety and also wear face shields for extra protection. I would gladly recommend anybody to make an appointment and stop by for a quote.
Name: V****** N*****
Date: 2020-09-01 19:28:28
Rating: 5
Comment: Zio was very helpful and took her time in explaining the various policies and made sure my husband and I did not have any unanswered questions. Professional and welcoming atmosphere!
Name: S***** B****
Date: 2020-08-20 06:18:50
Rating: 5
Comment: Natalie and her team are the best! Not only do they take the time to explain everything, they also provide everything you need to take care of your insurance needs! I highly recommend them to anyone. Call today and you wont be disappointed.
Name: i*** v******
Date: 2020-08-08 20:25:49
Rating: 5
Comment: Long time client. Natalie and her team are incredible!!! Super responsive and helpful. Amazing customer service skills. Upfront and honest with all information regarding claims.She takes the time to interact and understand our needs. We have had several claims that were addressed expeditiously.
Name: D**** S**** S*
Date: 2020-07-29 16:16:05
Rating: 5
Comment: Natalie Mercado provided a top notch service. She was very knowledgeable, and made me feel important to be a member of her company. I would highly recommend others to her company.
Name: S*** O****
Date: 2020-07-22 17:44:41
Rating: 5
Comment: Wonderful Service always polite and helpful and very into detail into what policy you choose to take as well as helpful in details on alternative choices and never rushed!
Name: E****** s* d*** R*****
Date: 2020-06-05 00:27:28
Rating: 5
Comment: It’s a very clean place, the staff is smart and very attentive. Natalie and Zio took the time to teach me on Life Insurance and how to protect my family the right way. I recommend everyone to take their time to come in to the office, its definitely not a waste of your time!
Name: A*** G********
Date: 2020-06-03 00:16:21
Rating: 5
Comment: I came to Natalie and was educated on the types of insurances that were most appropriate for my family, home and auto situation. Thank you for your help Natalie!
Name: B****** V*****
Date: 2020-03-31 16:37:30
Rating: 5
Comment: Natalie reached out to me to help my Aunt keep her business - insurances- current while she was hospitalized. Very grateful to keep current. Thank you, Natalie.
Name: N**** A******
Date: 2020-03-25 00:35:37
Rating: 5
Comment: Natalie was great at explaining insurance coverage in great detail. I would definitely recommend her. Thanks for all your help!
Name: A** G*****
Date: 2020-03-09 17:16:13
Rating: 5
Comment: Great customer service the ladies upfront are very polite and helpfull. Helped insure 4 vehicles and a life insurance at a great cost. Definitely recommend them. If you dont have life insurance come see them they definitely know what there talking about. 5 stars forsure
Name: P**** C*****
Date: 2020-03-07 01:51:41
Rating: 5
Comment: It was a great experience with Natalies Insurance. Heather was great on explaining to me what my insurance includes. She was patient and friendly as well. I recommend anyone to go to Natalies Insurance Company. Thank you.
Name: L**** H****
Date: 2020-03-06 23:07:02
Rating: 5
Comment: Ive been with Natalie agency since 2008. I love them. Anytime I have an issue they help me square everything out. If its my fault or something they help. Ive never had another office help me or teach and educate like they do. I like the dog greeter Courage too. Thank you!
Name: s***** z*****
Date: 2020-03-05 23:16:04
Rating: 5
Comment: Awesome working with Natalie super knowledgeable about all different types of insurance policies, super friendly staff highly recommend to anyone !
Name: C**** B*****
Date: 2020-03-04 21:28:52
Rating: 5
Comment: Ive been with Natalie for more years than I can remember. She has always worked hard for me & has provided me with sound recommendations & with every discount shes able to find for me. Even though I moved to Southern California about 10 years ago, I continue to keep Natalie as my agent. Theres no reason to give up a great thing. Thank you Natalie.
Name: Y****** G*****
Date: 2020-02-26 22:52:23
Rating: 5
Comment: Good service very interesting information I hadn’t heard before something we all need to know call them for your free estimate Zio was great and her friend pet courage was so friendly 👌🏼
Name: D* P****
Date: 2020-02-20 18:40:54
Rating: 5
Comment: This place is awesome! Natalie came out and visited me in the comfort of my own home. She thoroughly explained everything and exactly what my insurance covers. She was very personably and honest. Definitely the best place for insurance.
Name: O*** u***** A T***
Date: 2020-02-20 18:31:21
Rating: 5
Comment: Great customer service! Every person we spoke to was very helpful and professional. Natalie really made sure we understood our car insurance fully and was ready to answer any questions. I appreciate the time they took to speak with us every time we contacted them. Good people and great agency! I highly recommend you go here for your insurance.
Name: J*** C L****
Date: 2020-02-14 20:22:49
Rating: 5
Comment: Both Zio and Natalie are great and helpful. They explained everything very easily for me to understand. I appreciate what they have helped me with. Thank you.
Name: t***** p*****
Date: 2020-02-11 02:55:52
Rating: 5
Comment: Natalie and her staff are so professional. From the moment you walk into their inviting office you are greeted with a smile and you know that you will be taken care of. Natalie is awesome at explaining the details of existing insurance coverage and helps you navigate through several options, so that when I leave the office I am very confident that my family and I are well protected with customized insurance coverage to meet our needs and our budget.
Name: R****** C*****
Date: 2020-02-04 22:01:02
Rating: 5
Comment: Natalie has always been professional and sincere. When I had gotten I to an accident and was called her to file my claim, her first response was of our well-being and safety. She has such an appreciation for her clients. Natalie goes over and beyond a business relationship. She truly treated us like family. Shes efficient and straight forward with your policy. Truly 1st class service.
Name: S****** V*****
Date: 2020-01-22 23:55:31
Rating: 5
Comment: I think she explained very well about the insurance and had an excellent vocal explanation about the other options as well that i have.
Name: J**** A*****
Date: 2020-01-14 00:20:31
Rating: 5
Comment: If you are looking for GREAT insurance wether its Auto,Home,Life or Business then i highly recommend this location! I had a very pleasant experience with Heather & Natalie. They were very polite, Outstanding customer service & very informative. I would definitely 100% recommend these ladies & location! Very pleased with my experience!
Name: c******* g*****
Date: 2019-11-15 01:43:12
Rating: 5
Comment: 11/14/2019 i came to the office today to review my life policy and got the best help i could have possibly asked for from Zio and Natalie! Im so thankful for their amazing customer service and for the way the helped me view life in a different positive perspective! If i can recommend anyone to assist you in any type of life policy it would definitely be them!!!!
Name: M***** �*********
Date: 2019-11-05 21:31:09
Rating: 5
Comment: Natalie and Zio are extremely knowledgeable. Natalie helped me really understand my policy to know exactly what my coverage entails & didn’t just give a blanket “full coverage” statement. & last but not least this agency practices the dying art that is excellent customer service! If you’re looking for quality service look no further!
Name: D** M*****
Date: 2019-10-28 20:01:03
Rating: 5
Comment: Natalie was very informative in providing my needs for insurance coverages. She has a great positive attitude and shows she cares about her clients. Anyone looking for a caring agent I highly reccomend this business.
Name: V******* V***
Date: 2019-10-17 19:41:20
Rating: 5
Comment: Was helped by Heather after hours, and made sure me and momma bear were covered the same day! It was the best service and experience Ive ever had!
Name: D***** J*** S****
Date: 2019-09-23 17:06:02
Rating: 5
Comment: Came in for a Quote this Morning and Heather was amazing. She explained everything so well for me and I was able to compare what I have and what they offer! Definitely feel more confident on getting the right insurance for my family. I highly recommend these ladies. So glad I decided to walk in and get a New Quote.
Name: J*********
Date: 2019-09-11 00:25:44
Rating: 5
Comment: I appreciate the time Zio took to explain my options and policy. It was very important and informative. She is also very nice.
Name: k**** f*******
Date: 2019-09-03 20:13:13
Rating: 5
Comment: Great information and service Zio and Natalie are very knowledgeable and have explained insurance like no one has done before Courage office dog aka manager lol! is very friendly I recommend this office to everyone!
Name: V****** N*****
Date: 2019-08-30 00:05:50
Rating: 5
Comment: I have been with Farmers for over 10 years. I can honestly say I am very grateful and I know I am very protected. If I have any doubts I know I can call Natalie’s office and guarantee an answer. I recommend Farmers/ Natalie for any insurance needs.
Name: A*** G*******
Date: 2019-08-26 19:01:57
Rating: 5
Comment: Heather was very helpful in assisting our family adjust and change our policy. I highly recommend coming in to see her for all your insurance needs!
Name: Z** G*****
Date: 2019-08-22 17:29:30
Rating: 5
Comment: I can say first hand that this a professional, Ethical, and Honest office. It’s an inviting and family centered environment. Always offered coffee or water 😊 as soon as you arrive. Most of the time greeted by Courage 🐶 who is so adorable. This office goes above and beyond by Educating clients on the smart way to shop for insurance. No one leaves without knowing the facts. Natalie is very professional and knowledgeable. She makes sure her staff resembles the same. I’m giving this office more stars because they are awesome!!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Name: A**** & H***** M******
Date: 2019-08-19 21:30:58
Rating: 5
Comment: Natalie Mercado and her amazing staff are exceptionally knowledgeable and well versed in all spectrums of the agency. I highly recommend you visiting her office! Always such a great experience.
Name: S***** M**** R******
Date: 2019-08-14 00:26:25
Rating: 5
Comment: Natalie is very knowledgeable in her field. She went above and beyond to ensure I understood everything about the policies presented. I would recommend her to anyone looking to get insured.
Name: Y***** G********
Date: 2019-08-13 00:34:27
Rating: 5
Comment: Very good illustrations with explaining the coverage details . Friendly staff and they all have a lot of patience and knowledge . They were through with explaining all the different options and what works best for you and your family . Would definitely recommend coming here!
Name: W*** A******
Date: 2019-08-09 21:18:41
Rating: 5
Comment: Ive been a client since 2009 and Natalie is the best insurance agent. Very knoweledgable and honest. Best office dog too!!
Name: N**** L***
Date: 2019-06-27 23:24:38
Rating: 5
Comment: Definitely recommend her office! Super sweet and extremely helpful, her doggy Courage is adorable too :)
Name: M****** C*****
Date: 2019-06-21 23:36:48
Rating: 5
Comment: Natalie is amazing. She went through everything step by step and made sure I understood the whole process.
Name: N****** L***
Date: 2019-06-11 22:37:14
Rating: 5
Comment: She provided great customer service as well as providing discounts to decrease the payment. As a first time driver, she thoroughly explained the policies.
Name: J****** R****
Date: 2019-05-09 18:53:03
Rating: 5
Comment: I really liked how they explained my coverage. The agent was very attentive and informative. She really took the time to help me understand my insurance plan.
Name: K***** L***
Date: 2019-04-23 17:55:16
Rating: 5
Comment: Very professional, responsive and welcoming staff. Came in last week to make a claim and they helped me through the entire process. Natalie also offered to go over my current policy and explain it. She found a better policy for me through Farmers!!!!
Name: O**** R****
Date: 2019-04-22 19:29:42
Rating: 5
Comment: Very helpful on auto and life insurance. She even explained my options on financial insurances. We are very happy here and they have a cute office dog named Courage.
Name: M*** S****
Date: 2019-03-19 21:43:49
Rating: 5
Comment: Learned some helpful information I didn’t know about Insurance. No one had ever taken the time to explain the importance of having an Umbrella. Very informative. Zip is very nice lady.
Name: C***** Z******
Date: 2019-03-15 20:30:35
Rating: 5
Comment: The best services hands down! Knowledgeable and professional!! I’ve had insurance for years and she is by far the best they have.
Name: D**** R********
Date: 2019-03-05 19:32:00
Rating: 5
Comment: I meet with Natalie and she explained to me in detail about home, auto, life, umbrella and investments. Nobody ever took the time to educate me. Thank you!
Name: C**** S******
Date: 2019-02-23 01:03:36
Rating: 5
Comment: I have been with Natalie since 2010. I love her. She is the best!
Name: S***** R****
Date: 2019-02-12 17:28:36
Rating: 5
Comment: I was able to talk to Heather. She explained everything really good step by step and helped me understand what the insurance covers. Very helpful, very nice person, and very clean environment.
Name: M****** A*******
Date: 2019-02-11 23:00:28
Rating: 5
Comment: Her honesty of how policies are important to know and the coverage for your family is a mandatory note to have for safe financial reasons. Always friendly and welcoming.
Name: J** C**
Date: 2019-01-14 02:24:58
Rating: 5
Comment: Best insurance agents ever! Honest and well knowledge. Heather won me over with her knowledge about insurance. She explained every detail about the products that were offered. She made sure I understood what I was getting. I’m super happy with my decision. I recommend Natalie, Heather, and Farmers!
Name: J****** Y***
Date: 2019-01-13 22:40:19
Rating: 5
Comment: Happy to do business here. Heather actually explained all our coverages to us and helped me understand insurance, especially since I am a young driver. Feeling safe on the road!
Name: A******** A******
Date: 2018-12-27 20:24:52
Rating: 5
Comment: Shout out to Zio an amaizing team mate farmers insurance dedicated to do doing her best efforts to complete customers satisfactions. Keep your motivation the same and you will be blessed. God Bless you and the rest of the team.
Name: J** V*****
Date: 2018-11-26 21:40:27
Rating: 5
Comment: Heather and the office is fully knowledgeable. I came here and they educated me and taylored my policies to fit my life. They told me the truth of what to have and not to have. They are honest. Thank you for helping me.
Name: Z**** V*******
Date: 2018-11-14 01:33:02
Rating: 5
Comment: Ms. Heather Y is a true honest professional insurance agent that helped me understand my home policy and Im even getting a refund....Heather demonstrated above and beyond customer service and I definitely recommend her to anyone who needs a patient, caring, knowledgeable expertise on your side! Youre a true blessing Heather! Thank you! Will be stopping by soon!
Name: M****** Z*******
Date: 2018-11-13 01:13:02
Rating: 5
Comment: Natalie and her staff did amazing today. They were so informative and helpful. I recommend everyone to visit Natalie at Farmers Insurance.
Name: E*** R***
Date: 2018-11-03 00:58:15
Rating: 5
Comment: Natalie is awesome and detail oriented. She sat with me and explained every part of the policy. I now feel confident in my plan and in the customer support I’ll get at farmers.
Name: L*** G******
Date: 2018-10-04 19:43:44
Rating: 5
Comment: Natalie is the best insurance agent I know, she took her time to explain everything to me. Ive meet with her a few times and every time she was very honest, nice, and professional. Very happy to be with Farmers because of the grate agent I have. I would totally recommend her to anyone. You have to see for youself.
Name: E****** R******
Date: 2018-10-02 22:41:15
Rating: 5
Comment: They have good customer service. They did a very good job on reviewing my policies and explaining everything. Thank you for all you do!
Name: V****************
Date: 2018-10-01 23:19:29
Rating: 5
Comment: Glad I met with Natalie ... she shared a lot of information with me that other insurance companies didn’t . I reccomend meeting with her whether it be for insurance or financial adivise.
Name: A****** M*****
Date: 2018-09-27 02:23:07
Rating: 5
Comment: Me and my husband didn’t know the details of how insurances works we went to Natalie and she explained us in such an easy way that now I can say that I know all the details of how insurance company works. I will highly recommend her. She has such a wonderful personality seems like we know her from ages and the office is very friendly atmosphere.
Name: R** T***
Date: 2018-09-10 21:01:56
Rating: 5
Comment: Very informative, she explained everything thoroughly and answered a heap ton of questions I had while offering advisable options on top of it. Plus her dog is adorable!
Name: D**** A*****
Date: 2018-08-24 21:51:24
Rating: 5
Comment: Natalie was very informative and made us feel like we knew everything about our insurance plan.
Name: J****** M*******
Date: 2018-08-14 19:12:06
Rating: 5
Comment: Natalie was very helpful on understanding what type of coverage my family and I would have. I had never been educated on our vehicle insurance and she gave me a very good understanding on what we actually pay for now. Very friendly! Highly recommend her!!
Name: H****** Y***
Date: 2018-08-02 02:29:00
Rating: 5
Comment: If you dont know much about insurance walking in, you definitely will walking out! Natalie and her staff really take the time to educate you on the basic concepts of insurance and more! They make sure that you understand not only what they are explaining but how their world of insurance works. Nobody explains insurance better than them! I would suggest to go in with an open mind because they genuinely care about your needs. Natalie herself is a great agent. One of the best Ive come across. Im thrilled to start business with them. For the first time, Im paying a company and understand everything that Im paying for...which you cant say about most places. Give this agency a try, you will not be upset.
Name: J** B****
Date: 2018-07-20 22:19:21
Rating: 5
Comment: Natalie was very helpful and explained how auto, home and Landlord insurance can all work together under an umbrella policy for maximum coverage.
Name: R****** G*****
Date: 2018-05-29 21:55:09
Rating: 5
Comment: We have been under the care of Natalie Mercado for many years, and she always goes out of her way to give us the best possible policy for the best price. Would highly recommend them.
Name: U**** S**
Date: 2018-04-27 19:38:36
Rating: 5
Comment: Natalie and her team do a great job of providing outstanding customer service. They are available and focused and always seems to have their customers best interest at mind. Ive been working with them for almost seven years and expect that partnership to continue for many years to come.
Name: N***** M***** H***
Date: 2018-04-26 18:33:54
Rating: 5
Comment: Natalie was very knowledgable, she expalins the in and out of the policy. I learned a great deal and it was a great experience. I am a happy customer highly recommended.
Name: D**** C*****
Date: 2018-04-20 23:52:21
Rating: 5
Comment: Natalie is a great agent. She is friendly and was able to explain the policy very well.
Name: R**** B*****
Date: 2018-04-06 01:13:19
Rating: 5
Comment: Great customer service. Natalie helped me understand the coverage that was right for me and explained everything thoroughly.
Name: S******* G****
Date: 2018-04-05 18:43:12
Rating: 5
Comment: Natalie was so helpful and thorough with explaining our policy. I appreciate her in helping in getting the best possibly rate. Loved working with her and her amazing staff.
Name: S***** A******
Date: 2018-03-27 21:14:21
Rating: 5
Comment: Natalie Mercado was an amazing agent, she helped me and my son become more comfortable with our coverage and optimized our insurance. Thank you very much!
Name: E**** A******
Date: 2018-03-27 21:09:38
Rating: 5
Comment: Natalie was very helpful when it came to understanding how our coverage works and clarifying what we were qualified for, she was very polite and allowed me to become clear with what we had. She even took the time to first update all the errors we had from a previous agent.
Name: h******* L***
Date: 2018-03-08 21:13:41
Rating: 5
Comment: Natalie was a great help today. She explained my coverage with me in a simple and very understandable way.
Name: C**** J******
Date: 2018-03-08 19:01:19
Rating: 5
Comment: Natalie Mercado is an excellent agent. Her thourghness in explaining the policies and answering all our questions was truly Appreciated. She was well knowledged in her field of business and it was noted. I look forward to sending her referrals and knowing she will take great care of them.
Name: C*** M*****
Date: 2018-03-06 01:22:35
Rating: 5
Comment: Natalie is honest and educated me on my policies. Which no one has ever done before. Cute office dog too.
Name: E**** R****** L***
Date: 2018-03-02 20:58:29
Rating: 5
Comment: First time meeting with Natalie today. Very professional and fully explains everything. I learned so much in such a small amount of time. Thank you so much! =))
Name: b****** g***
Date: 2018-02-27 21:32:43
Rating: 5
Comment: Natalie is awesome! She took the time to explain everything to me. I feel at ease and have a peace of mind. I now know a whole lot more about my insurance and coverage. Thank you Natalie.
Name: Y****** C********
Date: 2018-02-27 00:32:37
Rating: 5
Comment: The staff was super helpful! They walked us through our policy step by step, something I’ve never seen before! They were so friendly and kind, absolutely recommend!
Name: E**** M******
Date: 2018-02-24 02:24:24
Rating: 5
Comment: Natalie Mercado is an agent that does everything she can to make sure her clients are taken care of. Goes above and beyond to treat everyone fairly with honesty, and integrity. Every time I have been to the office she greets every client with a bright smile and a positive attitude regardless of the situation. I would recommend Natalie to anyone who is looking for quality!!!
Name: I*** R*****
Date: 2018-02-19 19:52:26
Rating: 5
Comment: Natalie is one of the best insurance agents I have had because she gave me all the information I needed to understand what I’m paying for. We need more agents like her ... thank you Natalie ur the best I’m so happy to have u as my agent
Name: D***** G******
Date: 2017-12-22 19:48:21
Rating: 5
Comment: Natalie and her staff have always taken the best care of us and explained everything so clearly. I highly recommend.
Name: A***** J******
Date: 2017-12-12 20:16:27
Rating: 5
Comment: Had a great experience with Natalie. She went into detail about my policy. Very professional.
Name: J***** P******
Date: 2017-12-06 21:02:57
Rating: 5
Comment: Don’t usually write a review for an insurance office but never had anyone explain everything so clear like Natalie. I just came in for a quote and I’m walking out with a better insurance than what I had before and with more knowledge about what they exactly cover. Definitely ask for Natalie when you come in.
Name: A******* D****
Date: 2017-12-01 23:36:48
Rating: 5
Comment: Ive been with Natalie since 2010. Anytime I have had an accident they help me and take care of my family and I. She always explain my options and I appreciate the time she see spends to educate me. Thank you for all you do!
Name: J***** L****
Date: 2017-11-15 22:52:26
Rating: 5
Comment: Natalie has been taking care of my family for as long as I can remember. She and her team are always to help with no questions asked. You be very lucky to have her as your agent.
Name: C**** M********
Date: 2017-11-12 02:53:52
Rating: 5
Comment: Natalie Mercado is on top any issues I have. She and her staff make you feel like famiy. I never had a bad experience and been with Farmer Insurance over 15yrs. Just Awesome
Name: F***** S******
Date: 2017-11-08 22:33:44
Rating: 5
Comment: Natalie is incredibly helpful, informative, and most of all, friendly! I feel like Im in good hands. I know thats Allstates line, but its true.
Name: P******** M*****
Date: 2017-10-13 20:45:46
Rating: 5
Comment: Natalie and her staff are so kind. Natalie is very informative and detailed when going over your policies. She will always make sure you know exactly what is covered/not covered when going over options. I have been a client of hers for over 10 yrs and highly recommend her.
Name: M*** H*****
Date: 2017-10-12 21:47:37
Rating: 5
Comment: I love working with Natalie and her team! The Mercado office is always quick to respond and they take their time to explain my coverage and recommend ways that I can save on my principle payments. It took awhile to find the right agent but, now that Ive found her, I dont need to search any further. Thank you Farmers!
Name: T***** H*******
Date: 2017-10-11 01:06:38
Rating: 5
Comment: So my opinion on the service that I’ve gotten was off the chart I had no questions what’s so ever. The person who helped me was Natalie Mercado. She was super splendid and showed me what I needed to know and it was truly a big help. I’m happy to say that I’m with Farmers all the way.
Name: G*** H*********
Date: 2017-09-27 17:17:00
Rating: 5
Comment: Just got home owners and vehicles insured with Natalie. She has been great to work with. Explained everythig and made it a very easy process. Got us more coverage then we had before for basically the same price. Thanks so much!
Name: V****** B*******
Date: 2017-09-13 19:45:20
Rating: 5
Comment: I have been with this office since 2010 and they have been understanding, good location since I take the bus a lot and its close to my bank. They have always been very helpful with myself and my late Husband. Thank you for everything.
Name: M**** E***** M*******
Date: 2017-08-19 18:50:18
Rating: 5
Comment: Natalie explains policies very well and what will benefit you the best. I feel very comfortable with her, I will use her services in the future.
Name: M**** M***
Date: 2017-08-19 17:01:32
Rating: 5
Comment: Excellent customer service. Natalie Mercado explained everything with great details helping me and my father understand everything about the insurance policy. She also answer every question and every concern we had. If I had to rate her from 1 to 10 she got a 10 fursure. I will recommend friends and family coming with Natalie for insurance policies.
Name: L*** L****
Date: 2017-08-11 21:44:28
Rating: 5
Comment: Ive been here since 2010. They have gone above and beyond for me. I am very happy with them. I would not go anywhere else. They helped me when I was in a 5 car accident. They are worth more than gold.
Name: M***** W*******
Date: 2017-08-04 21:33:54
Rating: 5
Comment: Very Happy with all information. She explained everything to were I could understand.I definitely recommend her and company to everyone. THANK YOU Natalie Mercado.
Name: e**** b****
Date: 2017-08-04 18:40:31
Rating: 5
Comment: Natalie definitely knows her calling; to educate, guide and even direct me in choosing whats better for our insurance needs.
Name: J*** S**** C*******
Date: 2017-08-02 05:02:51
Rating: 5
Comment: Natalie, Berenice, and Alena are amazing farmers agents who have provided me with great customer service and continue to do so. They are very helpful in regards to answering your questions thoroughly without missing an important detail. The whole staff is very detail oriented and friendly. I definitely recommend anyone to switch over to farmers insurance because they are amazing people who will get you out doubts and respond to your concerns as soon as possible.
Name: k***** m***
Date: 2017-07-22 18:52:52
Rating: 5
Comment: Natalie came in to the first time home buyers class to talk about home and auto insurance. Awsome person! Very informative and knowledgeable.
Name: l******* j*****
Date: 2017-07-06 22:26:11
Rating: 5
Comment: My parents have been Natalies clients for almost 10 years and I have been her client since I started driving. She is always very personable, helpful, and ready to answer any questions you may have. You will always get an honest straight forward answer and she has the cutest little fur baby (Courage).
Name: S**** S****
Date: 2017-06-29 22:30:41
Rating: 5
Comment: Berenice and Natalie are truly professionals at what they do. I absolutely love Farmers Insurance! So thankful to have the good coverage and awesome ladies who take care of what I need.
Name: K***** R****
Date: 2017-06-27 21:39:12
Rating: 5
Comment: Natalie has been very helpful over the years. Any question we have, she is able to answer. My family appreciates her knowledge and expertise and we will continue to be insured through Farmers.
Name: J**** A*****
Date: 2017-06-19 21:23:41
Rating: 5
Comment: Very great service. Did a great job of explaining to me how my insurance worked and what im covered for. Very friendly, highly recommend.
Name: J***** R* T*****
Date: 2017-06-15 23:45:29
Rating: 5
Comment: Natalie was extremely helpful and seemed to care about making sure I had the coverage I need for my family. I havent had to file a claim, but I get the impression that this office would be there for us.
Name: D**** D***
Date: 2017-06-13 22:00:14
Rating: 5
Comment: Natalie has been my insurance agent for the past 3 years. She is wonderful and easy to work with. She is knowledgeable and personable and makes sure I understand what I am signing up for and what my options are. She is highly recommended!!
Name: A***** B*********
Date: 2017-06-13 16:04:55
Rating: 5
Comment: Natalie is the best. She helped with auto, life insurance and renters insurance. Her knowledge is outstanding and always trys to get me the best deal. And explains in details on what Im paying for. I will recommend her and her business.
Name: J***** A*****
Date: 2017-06-12 17:39:38
Rating: 5
Comment: They are very nice people and helpful. They are truthful abd anytime I need something they always help us. The best insurance agency. Top notch!
Name: S******* Y****
Date: 2017-06-07 21:32:55
Rating: 5
Comment: I love coming to Natalie Mercado. Weve been coming to her since 2010. They are always so friendly and welcoming every time we come in. Courage is the highlight of my day. She is so cute and sweet.
Name: A******** M******
Date: 2017-06-02 21:50:20
Rating: 5
Comment: Natalie and Berenice have been so helpful on just about every obstacle ive had to come across good or bad with my vehicle and life insurance and if i may add they have so many discounts and perks on joining with this imsurance!! 😀💜
Name: A**** Z*****
Date: 2017-06-01 22:43:08
Rating: 5
Comment: I have been with Natalie at Farmers Insurance for over 5 years. She is amazing! Very personable and knowledgeable. She is willing to take the time to make any accommodations that you need. I could not imagine a better insurance agent and Im very happy here.
Name: B**** P****
Date: 2017-06-01 00:12:50
Rating: 5
Comment: This is the 3rd insurance company I have dealt with and I have to say this is by far the best one. Natalie and Berenice were very clear on the policies they offer and not to mention they were very nice and polite. I plan on staying with them for a while!
Name: J****** P****
Date: 2017-06-01 00:04:45
Rating: 5
Comment: It was a good experience for my first time getting insurance. Very friendly atmosphere and helpful service. They explained everything in depth and was able to get me the best insurance suited for me.
Name: S******** M****
Date: 2017-05-23 21:57:14
Rating: 5
Comment: Very helpful and was truthful. Ive known her for many years. They even covered my accident that was a total loss from hitting a possum.
Name: J*** M******
Date: 2017-05-09 18:11:40
Rating: 5
Comment: Everything seemed like a breeze! Natalie even asked me questions that I didnt think mattered. She is friendly, knowledgeable, professional & cares to have you & your family protected. She is up front with everything & will make sure you have the right coverage & you are happy with it. Thank you so much for caring for me & my family!❤️
Name: A***** A******
Date: 2017-05-04 02:49:51
Rating: 5
Comment: Natalie is so amazing to work with! She really knows her stuff and was able to walk my boyfriend and I through all of the insurance coverage we needed from our cars up to our renters insurance! She really cares about her customers!
Name: J***** P******
Date: 2017-04-13 01:18:11
Rating: 5
Comment: Ridiculous knowledgeable and very straight forward. Not only did she tell me things I didnt even know I wanted or needed to know, she answered all my questions with such kindness and respect. I could not recommend her more. Five stars all the way.
Name: c****** M*******
Date: 2017-04-10 19:03:05
Rating: 5
Comment: Natalie Mercado is a great agent that I recommend. She explained everything to us about the policies, we had no doubt on getting our insurance with her for our house and cars.
Name: A** M*******
Date: 2017-04-10 18:59:42
Rating: 5
Comment: I think Natalie Mercado deserves more than just 5 stars because she is a very good agent because she explained everything I had to know that others dont she goes above and beyond to do whats best for her clients. Thanks Natalie for everything and for caring for the people.
Name: J*** C*******
Date: 2017-04-05 00:35:33
Rating: 5
Comment: Had a very knowledgeable and educational experience during our visit here, my wife and I left understanding our policy and other very beneficial policies offered. We overall are very happy and feel very protected and now know our family is well taken care of.
Name: C******** D****
Date: 2017-03-06 23:12:47
Rating: 5
Comment: Purchased Excellent car insurance for a great price with courteous, respectful and friendly customer service. Natalie took time out to explain in detail what my car insurance covers....Thank You for everything Natalie!!!!!
Name: R**** C*******
Date: 2017-02-28 18:21:52
Rating: 5
Comment: Very good customer service! And great at educating their clients about all types of insurances! Super excited to make the move to Farmers Insurance!
Name: I**** D***
Date: 2017-02-16 02:56:52
Rating: 5
Comment: Explained everything great. She gave me very good analogies on insurable policies. I feel comfortable coming to this agent and the agency.
Name: j***** f*****
Date: 2017-01-28 01:07:08
Rating: 5
Comment: My experience with Natalie was great! I was able to get great help and get the insurance that is best for me. She is also very helpful and makes sure she gives you the right information to help you out. I am very happy and pleased with her service. Definitely recommend her !
Name: V**** C***
Date: 2017-01-20 01:38:15
Rating: 5
Comment: Natalie explained every aspect of my policy... answer all my questions and concerns... extreme knowledge and friendly staff... if you are looking for an honest/knowledgeable insurance agent... look no further...
Name: H**** S******
Date: 2017-01-14 01:34:19
Rating: 5
Comment: Excellent upfront answers to my questions. Professional and very knowledgeable. Had a really good experience with Natllie Mercado. Nice to get back to a known insurance company..
Name: E**** C*****
Date: 2016-11-08 19:50:35
Rating: 5
Comment: Ive been a client since 2010. They have good customer service and always answer my questions. I trust Natalie and the agency. They also have really friendly office dog.
Name: A******
Date: 2016-11-02 21:13:51
Rating: 5
Comment: Alena Grenz did a great job explaining coverages for my car and house insurance and getting me the best rate possible.The office staff was courteous and very professional. I would recommend them for all your insurance needs. Love their dog too! :)
Name: M****** O*****
Date: 2016-10-26 00:48:13
Rating: 5
Comment: Really good customer service. Also great in explaining to detail how their insurance works and they explain how and why you pay what you pay. Very friendly. Very satisfied with the information provided.
Name: c****** d*****
Date: 2016-10-21 02:20:12
Rating: 5
Comment: Excellent customer service. Natalie will actually sit down and explain all your coverages in detail. She will explain and give you examples and actually draw you a picture of how it works and why certain coverages are needed. I recommend her for all your insurance needs life, car, renters, recreation etc.....
Name: D****
Date: 2016-10-20 20:03:15
Rating: 5
Comment: Love, love, love Natalie and her staff!! My grandma, parents, and I have our home, life, and car policies through Natalie and Farmers. Extremely humble, helpful, and genuinely care about you and your family. All of the staff goes above and beyond to ensure that they are providing the best policies and customer service for each scenario!!! Always feels like family whether its over the phone, in person, and email. Highly recommend Natalie and her staff for honest, hardworking, and family oriented atmosphere. Let her and her staff do their magic to ensure you and your family are safe and protected!!
Name: K**** M****
Date: 2016-10-12 20:24:32
Rating: 5
Comment: Ive been working with Natalie and her husband for almost two years and they provide GREAT customer service!! Highly recommend them !
Name: K***** J*****
Date: 2016-10-06 23:19:49
Rating: 5
Comment: I have been with Natalie and Luis since 2013. She is honest and they always give me good advice. I appreciate everyone in this office!!
Name: J**** D******
Date: 2016-10-05 02:22:44
Rating: 5
Comment: Very professional went very out of their way to accommodate me and stayed very late (after hours) helping me with my needs highly recommended if looking for any insurance needs
Name: S**** C*****
Date: 2016-09-30 23:40:23
Rating: 5
Comment: Known Natalie for many years. I have referred friends and family to her. And all of them including myself are very appreciative of her. She goes above and beyond with all her customers. Sure you can get a cheaper insurance with a company who has a cartoon as their logo :), but like an old saying goes, pay me now, or pay me later. Natalie will explain many scenarios about the different types of protection. I know I am protected with the best insurance around because of her due diligence.
Name: M**** K**
Date: 2016-09-15 00:00:31
Rating: 5
Comment: Ive had my home and auto insurance with Natalie for 6 years. She does her best for her customer. She always finds me all the discounts, make sure I am not over charged with anything. I put my whole family under my insurance. So I was always looking for agent that I can trust and Natalie is the one. She really cares for her customer and make sure you get good coverage protection for your home and auto. She checks with me every month and spends time to explain every question that I have about my insurance. She is open with everything. She is very efficient when it comes to accident. She will really help you out and go by every steps what to do. I had car accident last year and I called the Natalie. She answered right away and explained things I need to do. I felt relief that my insurance agent was help me out with situation.I highly recommends her office!!!
Name: r*** l****
Date: 2016-09-10 01:41:57
Rating: 5
Comment: First Time coming in for a Policy, Natalie was so helpful and helped me understand my policy. Highly recommend her.
Name: J*** D**
Date: 2016-08-30 22:10:43
Rating: 5
Comment: She was very helpful, and provided me with lots of important information. If you are out looking for any type of insurance, come and see Natalie at Farmers Insurance in Ceres, CA on 4th Street!;)
Name: G V
Date: 2016-08-27 19:07:33
Rating: 5
Comment: Im extremely happy that I attended your class today Natalie, I learned so much. You explained everything with so much detail and answered all my questions.
Name: J**** K*****
Date: 2016-08-24 01:35:00
Rating: 5
Comment: Elena did a great job explaining coverages and getting me the best rate possible. The office staff was courteous and professional. I would recommend them for all your insurance needs.
Name: D****** R****
Date: 2016-08-23 00:21:12
Rating: 5
Comment: I have had insurance with Natalie for 8 years. Best experience ever. There is always someone available to answer my questions. Love this place
Name: G**** E*******
Date: 2016-08-18 01:03:25
Rating: 5
Comment: Natalie at Farmers is one awesome lady who knows her stuff. Thank you for looking out for our family and getting us the best coverage.
Name: C******** O*****
Date: 2016-07-29 02:26:30
Rating: 5
Comment: Very knowledgable! Went over and beyond to meet my expectations and to find a policy and quote that fits my needs! & Courage the dog was a definite plus! Highly recommended!!!!
Name: L R
Date: 2016-06-30 01:48:42
Rating: 5
Comment: Natalie was so helpful! She educated us on our policy and advised us on life insurance. I feel so much more secure about the decisions Ill make in the future. You can tell she loves her job and that makes such a difference! Thank you so much! ❤️
Name: J***** R***
Date: 2016-06-30 01:48:33
Rating: 5
Comment: We love this insurance agency. Natalie does such a great explaining the ins and outs of policy coverage. She takes the time to illustrate and educate clients on their coverage. Thank you for all the support you give your clients and community.
Name: P**** M*****
Date: 2016-06-24 19:43:08
Rating: 5
Comment: Theses people were incredibly helpful very personable. This was an awesome experience. They also have the friendliest office pup I have ever seen.
Name: r*** m******
Date: 2016-06-11 00:19:30
Rating: 5
Comment: Best place to get insured. Natalie mercado was really amazing. Greeted me and my husband kindly, really respectful. Natalie mercado explain to us everything we needed to know of insurance my other insurance never explain to my husband. I really recommend this place to anyone looking for insurance. Amazing place and very helpful.
Name: R*** R****
Date: 2016-06-11 00:15:00
Rating: 5
Comment: Natalie was really helpful and they gave me good insurance. Plus I won a bike for my kids. I am really thankful for that!
Name: S***** A*******
Date: 2016-05-31 06:14:49
Rating: 5
Comment: All insurance companies are the same when you dont need them. But when something happens and you need your agent to help you, thats when the differences in insurance companies become evident. I have been with Natalie so long that I cant remember. I have my renters, car, and life all through her. She has helped me with little claims and big claims provided advise and has always tried to keep up with changes in my life to make sure my coverage has kept pace with those changes. Over the years what has continually stood out is that I can always count on her to make a bad situation better. She is knowledgeable about the process and tells me exactly what I need to do so that on those occasions when Ive felt overwhelmed by something like having driven my car into a canal on the Fourth of July she gives me the peace of mind that everything is going to be just fine.
Name: A*** N*****
Date: 2016-05-17 03:09:30
Rating: 5
Comment: Fast, quick and responsive. My wife was in a 5 car accident, and Natalie was right there every step of the way to take us through the steps. Our car was a total loss, and Natalie immediately lined up rental car, started working with at fault parties to expedite our claim. You never think about the benefits of a great insurance agent after you pay the premium, but I can tell you that Natalie Mercado is top notch. Thanks for getting us taken car of Natalie.
Name: M**** m******
Date: 2016-05-14 03:27:00
Rating: 5
Comment: Great customer service,Natalie mercado,the best insurance agent,visit her office and you will be grateful for life,she will take her time to explain everything to you.since I walked into her office till I left I was very amazed by the customer service and not counting all the information I received.
Name: A****** L* M*****
Date: 2016-05-12 03:08:11
Rating: 5
Comment: I extremely recommend Natalie and her team! They are extremely helpful and always made sure that I had all my questions answered in a timely manner.
Name: R*** A*****
Date: 2016-05-11 00:45:09
Rating: 5
Comment: I have been insured with Natalie for over 7 years and I havent know a more honest agent. She not only gives you quotes but explains what you are getting and she wont let you leave her office until you understand what you are buying that is what I call integrity.
Name: G***** S****
Date: 2016-04-28 22:16:00
Rating: 5
Comment: This is a very good agency. They helped me during my claim and explained the whole process. They are the best especially in my time of need!
Name: m**** v********
Date: 2016-04-22 18:01:06
Rating: 5
Comment: They are awesome. I am happy they are my agency they explain everything in detail. They have the cutest office pup named Courage.
Name: C****** L******
Date: 2016-04-16 19:21:44
Rating: 5
Comment: Recently reviewed insurance with this agent. Natalie was thorough with explaining the sections and coverage. Very careful to review each persons needs. Funny too. ;)
Name: B****** K**********
Date: 2016-04-16 17:15:02
Rating: 5
Comment: Natalie is very knowledgeable and informative. Looking forward to bundle together all of my vehicle, mortgage, and life insurance.
Name: E**** M****
Date: 2016-04-06 22:23:11
Rating: 5
Comment: Amazing!! Will be switching from my other insurance to Farmers Ins. She helped me with, home, auto, and life ins. Will recommend them to all my family!
Name: R***** H*****
Date: 2016-04-01 17:56:01
Rating: 5
Comment: We love Natalie! She is thorough, friendly, and eager to assist with whatever is needed. Weve been using her services through Farmers for many years, and trust her expertise.
Name: B***** G********
Date: 2016-03-29 00:28:50
Rating: 5
Comment: Theyre really friendly and sweet, always willing to help with any questions. My mom is insured with them as well. I wouldnt switch insurance place for no reason.Also have the cutest dog. :)
Name: G P
Date: 2016-03-15 23:17:18
Rating: 5
Comment: Natalie has been my agent since 2005. She has always given me advice for me and my family best interest. I would recommend her to everyone :)
Name: K M*******
Date: 2016-03-08 19:38:39
Rating: 5
Comment: Natalie & Luis are one of the best insurance agents around, they really work with you & try to get you the best coverage you need.i recently was involved in an accident (first accident) & luis really helped me throught every step of the way.he kept me updated & answered any question i had.thank you also to natalie who helped me made sure i was covered & great advice. She made sure i understood everything she was explaning to me.i am really happy knowing i am in good handsThank you (:
Name: o**** m*****
Date: 2016-03-01 03:25:09
Rating: 5
Comment: I am switching to Natalie because she tool the time to explain everything to me. I have had insurance for man years and I am just a number. She treated me like a person and took time to make me understand. I now have business, lifr, auto, home, bond and umbrella policy there.
Name: R****** F******
Date: 2016-02-23 00:02:15
Rating: 5
Comment: Natalie has been my insurance agent for years. She is experienced, knowledgeable and is never too busy to take care of her clients.
Name: A*** G*******
Date: 2016-02-22 21:54:43
Rating: 5
Comment: Natalie is an amazing agent. Really takes the time to explain everything about your policy. She is also bilingual which is great. You can tell right away she know what shes doing.
Name: M*** M*****
Date: 2016-02-17 22:42:13
Rating: 5
Comment: Natalie and her team do a great job of handling my needs when it comes to questions I have regarding my policy. They always keep me informed and always make sure Im getting the most value out of my policy!
Name: C******** E******
Date: 2016-02-17 20:46:46
Rating: 5
Comment: Natalie and Luis always make time for us and make us feel like were being heard, which is really refreshing! Even though Im a younger driver theyve taken a lot of time to share with me their personal experiences and how to make the most out of their services. Special shoutout to Luis and Alena for making time for me when I had to go in last minute the other day!
Name: S***** D*****
Date: 2016-02-10 01:55:40
Rating: 5
Comment: They have wonderful customer service and the best office pup! Natalie Mercado works on your policies to insure you a 100%. I highly recommend this office.
Name: L*** M******
Date: 2016-02-07 01:20:58
Rating: 5
Comment: Great people. They took care of me during my accident. That means alot. Most people just want to take your money and when you need help they send you to a 800 number. Natalie and her staff gave me advice during my time of need.
Name: R***** N*****
Date: 2016-02-06 00:40:55
Rating: 5
Comment: Excellent customer service. She made sure I understood my policy and gave me the best options according to my demographics.
Name: E***** H*******
Date: 2016-02-02 18:21:44
Rating: 5
Comment: I would like say that Thais office is so well rounded and the staff are so respectable and understanding I went into the office with my family and they welcomed us with open arms the only reason I used 5 stars is because there was no room for 10 I would recommend this office to all.
Name: J****** O****
Date: 2016-01-20 00:53:13
Rating: 5
Comment: Their agents are very nice. They take there time with you and have an excessive amount of patience. Its nice going to a place where they treat you like more than a customer. ☺
Name: C**** S****
Date: 2016-01-01 01:07:23
Rating: 5
Comment: Ive had the pleasure of working with Natalie Mercado and her team over the last 8 years. Natalie and her team provide first class customer service while making sure their customers are well informed. They explain the importance and benefits of each product they offer and are always willing to answer questions. You can tell Natalie and her team enjoy what they do and it shows with each satisfied customer. I always receive positive feedback from the clients Ive referred to them. If youre looking for home owners or life insurance I highly recommend you contact Natalie Mercados Insurance Agency.
Name: S***** C*****
Date: 2015-12-22 17:23:51
Rating: 5
Comment: Natalie is a friendly and knowledgeable insurance agent. Natalie has a good understanding of risk which allows her to make the most appropriate recommendations for your insurance needs. Also very important is that she is a local to the Central Valley and is very compassionate about helping her community.
Name: G****** a*******
Date: 2015-12-21 22:09:41
Rating: 5
Comment: Really good customer service! They set me up with a great insurance quote at an affordable price. Learned a lot more about how my insurance works other than just paying every month and hoping I was covered for whatever purposes.
Name: A***** C*****
Date: 2015-12-01 01:03:14
Rating: 5
Comment: Natalie and her team are so honest and very helpful. Great coverage and bundle plans for you and your family. Love how there always so positive. Thank you so much!!
Name: A***** P******** P****
Date: 2015-11-25 00:03:39
Rating: 5
Comment: Thank you so much for your help!!The positive, motivating adviceGives me the Courage to pursue my goals in life! ♡♡Courage is awesome!
Name: F******* A*****
Date: 2015-02-06 01:13:52
Rating: 5
Comment: Great Customer Service, Very informative, polite and in general, felt like I was dealing with trustworthy people over at Mercado Insurance Agency. They are serious about insurance and will not let you leave until you understand your policy. I will highly recommend them to my friends and family.
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Name: I** M*******
Date: 2023-09-06 23:14:26
Rating: 1
Comment: I left a message on this agents website 24 hours ago. They yet to respond to help me. Disappointing customer service!!