Farmington Gymnastics Center in Farmington

Review №1

2022-03-05

The classes and the coaches are great but the registration management is a nightmare: very stressful every month on 15th, you have to re-register for your kids, if you just a few second late, the spot are all filled. Horrible experience!It takes forever to get a makeup class, they don’t have any makeup class system, just fill up your kid’s name on a piece of paper. It is not transparent so you don’t know how it works and when you will get a makeup class.

Review №2

2021-09-30

My daughter, the fourth child of mine who has been at this center, has been faithfully enrolled all year round since she was 2 years old. She is 8 now, and because of the pandemic, they now do Monthly enrollment. I went on the site the day registration opened, and unfortunately got out on the waiting list for October. My daughter has not missed a class in 6 years except during COVID shut down. With that loyalty and the loyalty of my other 3 children, who are now adults, I was confronted with, sorry there is nothing we can do. Typically, with reoccurring students, I would think she had an automatic spot, and people new to the class would be on a waitlist. I cannot believe after 6 years, I am now being forced to find another gymnastics center. Where is the customer appreciation and loyalty? So sad, and upset for my daughter, who now has to start all over.I must also mention that during the pandemic, I donated money to help keep the doors open; just to get kicked out. No gratitude what so ever.

Review №3

2022-01-20

Daughter loves it we hope to continue with it.

Review №4

2020-12-10

I have had a very bad experience with this facility recently. We have paid thousands of dollars for My kids have to go to classes here and have birthday parties over the past 5 years. Recently during the pandemic we put down a deposit for a birthday party and obviously could not have it for obvious reasons. We have tried for months to get the down payment back and the only thing we hear back is that the contract said no refunds. And while I understand why this statement would be in a contract for most reasons, we have not been through anything like a pandemic in the recent past and I dont think this was on anyones radar. My daughter was not able to have her party which was sad and to add to that, they are stating the contract said they would not return a down payment. In a time when airlines, banks and others are showing flexibility, you would a place like this would show some customer service. I guess they do not appreciate our business and because of this issue we now have no reason to return. They would have probably received quite a bit more business from us if this had not occurred. Hopefully in the future they are more forward thinking and think about the business they could get from families by providing a higher level of customer service in the present.

Review №5

2017-04-05

I have been bringing my kids here to preschool open gym for a long time but have decided after today we will no longer come. I brought my toddler (who absolutely loves this place) and my older son (10, who use to come when he was a Toddler and even has had a birthday party there) because hes on spring break and likes to see his younger brother have fun. He understands that he is not to be on the equipment and is well behaved. Right after I paid we were told that my oldest son had to stand at the front wall and could not walk around with my son! I asked why and said he just wants to walk around and watch his brother. I was told its her bosses rule and she would get in trouble. I was torn on what to do! My youngest has been asking to come almost everyday for a month so I really didnt want to disappoint him. So I went walking around the gym with my youngest and left my oldest at the front wall. After about 10 minutes of thinking I decided I was going to leave and complain to the owner because it was almost like my oldest son was in trouble standing in timeout or something and he did nothing wrong! When I went up to my oldest son to tell him what I was going to do the lady who worked there asked the owner if he could walk around with us and the owner said yes. We finished the open gym and left with out incident but I still cant stop thinking about how poorly my oldest son was treated for no reason. This is a place that teaches children of all ages. They should not be assumed that they are bad and dont know how to listen.

Review №6

2018-09-19

Bad customer service!!Make sure your waiver information is signed by the parent!! grandparents are not allowed to sign the waiver forms after I bundled up a six-month-old a three-year-old my nanny helper and myself to go to open gym they wouldn’t allow the waiver form.. this is After I talk to them the day before I registered her under my name the grandparent told them I was coming to open gym. They never said anything about the waiver form have to be signed by a parent and let me bundle everybody up and go back home poor Customer service very poor! Very upset!!I recommend the Little Gym!

Review №7

2015-12-13

This gym is amazing, I have been going to FGC since I was only two years old. the coaches are outstanding and they truly care about each and every child. FCG offers everything from recreational classes to team levels. it is an extremely caring and nurturing environment.

Review №8

2022-02-10

Amazing place. The coaches are extremely professional and know just how to have the kids perform to their best ability AND have a great time while doing it.

Review №9

2016-03-24

I have been taking my 4yr old daughter to this gym for 2 years now and I just recently signed my 1 year old up and they both love it. The gym is clean and the staff is professional.

Review №10

2017-02-21

My kids love this gym! The coaches and staff are professional and we cant WA to have our next birthday party there!