Kerbside pickup
Yes
McDonalds in Sterling Heights
Categories
Location on the map
Sterling Heights, Macomb County, Michigan, US
Service options
No-contact delivery
Yes
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 586-939-6350
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
McDonalds in other cities:
Comments (199)
This McDonald’s is NOT 24 hours. Don’t waste your time arriving after 10pm. I was next in line and when it was my turn, they turned off the lights and didn’t respond at 9:50pm. There were still cars ahead being serviced. Unfortunately I had to leave and the cars behind me. Not the best location, especially with their online curbside pick-up orders as well since they were closed when I ordered around 2:30pm recently.
This location never get my order correct or they leave the sauce off. I will not come back.
I go to this location almost every morning but today o has the worst experience. The system was not letting my order go through from my mobile order and the lasy at the drive their pay window was incredibly nice and called for the manager to help. The manager Janet was incredibly rude and it took everything in me to not curse her out. If you don’t like your job then quit. I am the customer and all I ask is for some respect. I’d I don’t have an attitude with you don’t have one with me.
Good service just the fries a little dry and not hot! Thanks
Everything was fresh today and the condiments on the burgers today were better than usual
The staff there were fast paced, hard working, and has great customer service. This location is one of the first McDonalds Ive ever received good customer service from.
If you can’t run a drive thru, then shut the place down! I can’t tell you how many times they have either messed up my order or made me pull over and wait for 10 minutes for my food. Just had to call the store after 15 minutes because they simply forgot that I was waiting in their drive up spot. Food is completely cold now. Guess it’s my fault that I kept going back. But I learned my lesson, never going back to this location again!
This McDonald’s ruined our Christmas. We thought it was open 24 hour but it wasn’t. We were expecting to have a good breakfast at 5 am but we were denied
Good deal on a chicken sandwich thru the app. Chicken sandwiches are not as good as they used to be. Chicken on a bun with pickles isnt really for me. Wife says it is to complete with Chic Filet. McDonalds, do your own thi d and let everyone else do theirs lady on the checkout was supper. Wish I had gotten her name! A great customer service person!!
Great customer service. I came here for breakfast and the food was hot. The person that took my order was patient and was not rushing me. You dont get that now a days. Good location
The staff was very nice and accidentally mixed my order up with someone elses and they made up for it wonderfully.
Saturday the 30th the so called manger tell me to stop contacting the store about the price I had paid ez question to answer. So that cool you clearly don’t like your job but I hope you have a nice day. O by the way I will be in contact with your boss and how you treat customer over the phone. And thanks for not letting me leave a voice mail for your boss too.
They charged us $2 extra for a drink that we never got. Then they gave us only one sandwich and we asked for 2 through the drive-through. Horrible drive-through cashier and needs to be trained properly. Should expect better from a well known food chain business.
We ordered the kiosk inside, it was just right service
Can ONLY place inside orders through kiosk. This process makes ordering highly difficult and adds to wait times
How much time do you have, the wait is about 20 to 30 minutes at window.
A great and safe place to get lunch the one thing I really loved about it is how much these people really take safety first of all you cannot eat inside but that is because of the whole safety thing its better just to get your food and go and not only that but the employees all was wearing mask so you wont have to worry about any germs getting in your food McDonalds always was a great place to eat especially the food and the menu that they have so if anyone is just looking for a place to get some good food without worrying about covid I would definitely recommend this McDonalds
Usually this location does well. I had came in around 8:20pm got a big Mac meal, 2 mc chickens and a triple cheeseburger. Just got home and they didnt have my cheeseburger in the bag. And when I call the person hung up on me and could get back through.
This place in particular never makes my order right and they’re always forgetting items! Very rude when you call them to let them know they messed up on your order. I don’t understand why they hire people who hate the world. I’d suggest going to a different location unles you want evil, rude costumer service!
Does this location not open 24hours as stated on google and their webpage?On 4/4/21 around 10:00PM, I went to the drive thru and no one took my order. Drove to the window, there was someone mopping but didnt come to take my order. So I left and got Burger King.On 4/11/21 at 10:15PM, I went to drive thru again, and the guy said they stopped taking orders.Like whats going on? I thought it was opened 24hr drive thru? If not, Itd be nice if youd update your hours on this location.
Slow service but not bad experience
Around 11:25am Thursday Jan 20,22. My McChicken was fantastic.
None of the food was fresh at 9:30 last night when I was served to me the fries are deflated and limp and old I thought maybe while they spend time cooking the quarter pounder deluxe but the meat was cold also when I say cold is a little bit better than room temperature wasnt anywhere near hot when it was given I cant imagine someone picking that up Uber eats or doordash or GrubHub or whatever delivering that to somebody and I waited in the drive-thru window for when I got.
Oke of th best ran McDonalds with friendly employees.
I ask for medium fries with my happy meal I did not get those. I was really very clear when I ordered and I made each order separate. The Grandkids were not happy about this!!
Why has McDonalds not updated their times? Most say 24 hours but they actually arent. Were over a year into this pandemic. Figure out your hours, whatever they may be, and update them already. Please!! On both Google and the McDonalds website!!
Short handed staff does a great job keeping the drive thru moving
Tonight’s experience has resulted in me refusing to return to this specific restaurant. I’d give zero starts if I could.I placed my order and paid with no problems, but when I pulled up to the second window to receive my food the kid working there (who seemed stoned) gave me the wrong food. The girl from the first window who took my order had to come help that situation. I was sent to park and they would bring my food out. I double checked my order again just to make sure, and noticed that the receipt printout on the burger box did not match the receipt I got when I paid so I went in to confirm that my meal was correct and was told the receipts are not supposed to match. No real effort was made by any of the employees to confirm whether or not I had the correct meal.On my way out, I passed the manager, Andrew, returning from dealing with a difficult customer outside. He asks if everything is alright and I reply it’s fine and keep walking. He mutters “whatever” under his breath with an attitude. I turn back to ask if he really just did that and he tries to insist it wasn’t directed at me. I ask for his name and let him know I will be calling corporate because that’s not an acceptable response to the interaction we had regardless of who it was directed at. I turn to leave and he, again, mutters a “whatever”.I responded more negatively this time and flipped him off from outside the building and asked if he was freaking serious before walking to my car. He proceeds to stick his head out the window of the vestibule to shout at me across the parking lot to insist that it wasn’t directed at me and to tell me I’m rude for how I responded. I let him know he was the rude one for misdirecting his frustrations at a pregnant woman.I also never got the medium coke I ordered with my meal and did not feel comfortable returning to the restaurant to get it after the manager treated me like that.
Terrible service. Every order continues to be wrong. Today they left the bacon out of one breakfast sandwich, the egg out of the other, they gave me the wrong sandwich entirely, and this was AFTER correcting them at both the speaker and the window because they kept ringing the order up wrong. These are combo orders - I’m not even customizing these sandwiches, just ordering the standard meals and yet they always seem to forget the major component of every order every time I come here! Check your orders thoroughly if you choose to eat here - you can’t trust them to get it right. Those “cheeseburgers” in your bag may just be the buns only. I’m tired of being ripped off. I’m avoiding from now on.
This place used to be hit or miss. Lately its improved a good bit. My wife usually has a special order of some type and so I always double check my food... Theres like a 2/5 chance they will get your special request wrong. They are always happy to fix it though. Pretty good overall as far as fast food goes.
Zero stars... Had the quarter pounder meal. My son had big mac meal. My burger was raw. Inside. Fries cold. Sons fries were hot. Called. Was told to bring the receipt. Haha no receipt given.. Wouldnt leave the review. But this is nit the first second or even third time this has happened. Word of advice.. Get the receipt.. And make sure your food is cooked properly. This place will not.
Great and very good start from the employees and the food
The young lady that works there her names Renee what a wonderful young lady very helpful
Supposed to be open at 6 did not open until 610 ordered 4 aming muffins and 2 sausage muffins only got half of them Was not happy about this since I only get to have fast food once a month
The best McDonald’s I can recall. Piping hot fries. Fresh burgers that tasted as good as they looked. Cold coke with perfect amount of ice. Polite service and kind people. These was also at 3:30 am. I cannot wait to go back. Thanks everyone!
The food was hot and the service was friendly good job yall
Im not sure you can tell or not because of the flash but my burger was really raw and definitely a lot more pinker then I want my fast-food whatever burger Im eating. I dont like rare quarter pound hamburgers and if it would of been regular beef it would of been bleeding when I bit into it yuck!! 🤢
All lights were out..hard to tell if open but is.
Poor service at the drive through pulled up no other cars waiting. Waited a couple of minutes no service talked into the speaker no answer another car pulled up to and their order was taken and Im still waiting so I drove off and went elsewhere
The nicest and most courteous representatives around! Sarah and Allison are the example of what every fast food restaurant employee should aspire to be. Im sure that you would be hard pressed to find better, more courteous representatives.
They have a sign that reads but a Big Mac, Quarter pounder with cheese, or 10 piece McNugget and choose one of the three for a dollar. So I ordered a Big Mac meal and wanted 10 nuggets for a dollar. The girl tells me that they’re not doing that. Even though the sign said so. She said that only applies to the sandwiches and we can switch your order to a 10 piece meal and give you the Big Mac for a dollar. Nope! Got home looked at my receipt and she charged me 7.99 for a Big Mac meal and 4.39 for 10 nuggets. Talk about a bait and switch rip off
Was there picking up a mobile order. They told me the only way I could pick it up was to come inside after a long wait. I go inside and the staff starts making comments about my health, and a disability that I have. Ill be back with my attorney. I would avoid this location if you have a disability. Most likely you will be asked to leave.
Im hooked on those McGriddles got to have them almost every morning I think the ladies are doing a great job thanks Grace and Judy you guys are awesome
Ahhhh..... theres nothing quite like the craving for a Big Mac meal. So on my 30 minute lunch at work I decide to go get one. Upon my return to work I open my Big Mac and realize that I could break a car windshield with the bun because its so overly stale. And it was as cold as ice! Even better I dont have enough time to go back. Why should I have to examine my food before I leave the place? It should ALWAYS be fresh right? This is not the first time this happened either! Worst Big Mac ever in my life! This place just flat out sucks! Apparently this McDonalds gets their buns from the other McDonalds around here when theyre ready to be thrown in the dumpster. There are many McDonalds around Sterling Heights, DO NOT GO TO THIS ONE!!!!! I only gave one star because I had to in order to leave a review. They deserve 💩💩💩
At this particular McDonalds they did not get my order correct. I could not understand the lady on the speaker. Everybody knows when you order a coffee Double-Double please dont miss the sugar most of all and they did. they also forgot the egg on my egg McMuffin. Not easy to go around to fix the order either.
Very rude employees, was trying to think about my order while the staff didn’t realize their mics were on, cussing and being vulgar ,and when i asked to speak the manager Amber. that manager was uninterested in what i had to say and said it was “not a big deal”.... not very professional.
Its a good one, but this time they missed my two fries , since the doors are locked I start calling their phone but they wont pick up the phone, I went back to the order station and told them Im missing my fries, I waited 15 minutes to get my two fries.
Worst ever, denied to use coupons for each member in vehicle, told to drive around and wait in long line again to more than one coupon per vehicle. Asked for water, told to pull over and wait, ate all food and never received water.
Poor customer service. First they failed to have accurate currency and did not provide me with a receipt for my order. Next they did not have my order ready when I pulled up to the 2nd window. So I was asked to drive-up to the 3rd window. Once I approached the 3rd window the gentleman just handed me the bag through the window without confirming my order was correct then walked away. After driving home to open the bag, I noticed I was missing a few items. Then I called the manger and advised her my order was incorrect! Once I informed this leader of the error, she insisted on telling me she put everything in my bag herself with a negative attitude. I continued to inform her it was not all there, but she felt to tell me otherwise. I had to release the call. My family and I have been doing business with this location for over 15yrs and never once before have I ever felt this disrespected over a bag of fries!! After waiting in line, inaccurate change and a lack of communication you wouldve thought as a leader she wouldve wanted to correct my experience! Not this leader. I will not longer support this location.
Didnt have good experiences before after a middle aged Asian looking guy Terry resolved the issues I had when my big Mac was not made properly with burnt meat in it. The way he appologized and dealt me was impressive and without any delay he made everything fresh for me. Now I go twice a week and never have any problem. I can see the same guy working and always give fresh meal. Now loving that place.
This mcdonalds is the closest to my house, maybe a 3 minute drive.. Its in a good location. The seating area is clean and open. They had szechuean sauce, and I tried it for the first time, it wasnt that great, sweet&sour is still the greatest of all time. Again disappointed with the lack of coupons on the app for this location.
I dont go to McDonalds very often, but when I do, I order a quarter pounder with cheese. This McDonalds got my order correct and did it with a smile. 10/7 would do it again.
Will have to maybe try in summer. Park almost empty, but they put us down a narrow street with all seasonal people who have left for the year. Lonely area, kind of creepy. There are lots of nice wide full hook up pull thru sites on the other end of campground why couldnt we be over there. We have a nice new 33ft that is getting covered with wet leavesWe are in a heavily treed area, no sun very dank.
Good quality is usually very good. However the drive thru Im the morning is a roll of the dice. One time it was so bad I had paid and had to drive off after a 15 minute wait before receiving my food otherwise would have been late too work.
I quit you McDonalds...at this location at least!! Everytime we patronize this particular location our EXTREMELY SIMPLE orders are always messed up and lukewarm to cold. McDonalds costs too much money to waste on cold food. I can do without MCs but my kids love going here and especially after a movie. Quality customer service starts from the head; so, dear management at this location, if you are reading this...please DO NOT ALLOW mediocre customer service to thrive, it will cause your location to close quicker than a New York minute. I understand that you all are in a very stressful position when handling the personalities and attitudes of so many but great customer service should never be sacrified. I have been to this location tons of times and only because Im usually there just because this location had more of the Happy meal toys in stock, but, other than that this location offers nothing good. Today, your teenage drive thru cashier cooked their good with me when she wanted to argue with me that she gave me less than $2 juice to his Happy meal when she didnt...if she had been less busy tugging at her chain, dancing and talking she wouldve been able to at least greet me, apologize for forgetting my kids gogurt and juice box but with no apology and only eye rolling did I experience. #1. I would not like about a measly beverage but #2. This behavior is beyond unacceptable!!Needless to say, this is a TERRIBLE LOCATION not based on a few incidents but multiple visits.
The, food was horrible the fries were cold and the Bun on the Big Mac was hard. Will, not be going to Macdonald’s ever again the food really went down hill it’s way over price. Calvers , has the best fish sandwich and Burgers the food is always hot and fresh . Take, note Macdonald’s
You can definitely tell you got new LAZY hires ... And tge management must be new to considering when i came back to get my order replaced my meal was even worse from the first time. I asked cooked to order both times and failed to ever get it. The only diffrence the second time was they didnt put ketchup or mustard on my dbl chz. So thank you ... Not .
Usually never have a problem at this location but tonight was different. So I pulled up and order my 2 snack wrap meal, got the offer of a 4pc nugget for $1 and decided to get it and asked for barbeque sauce with it. Pulled up, paid, and pulled up to the pickup window. The young man handed me my lemonade withe the lid coming off, was asked to pull off and wait for fresh fries. Not a problem.....Waited 10 minutes or better, got my food pulled away to keep heading home, reached in the bag for the nuggets and BBQ.....no BBQ sauce. Oh, well, still hungry. Then went after my fresh fries......and they were lukewarm. Already half of the rest of the way home and too hungry so I ate them...and to top it off, my snack qraps were probably the smallest Ive ever gptten. Hopefully just an off night, but still a little disappointed from my go-to stop on my way home
Its like, just stick your arm out the window and grab your order as you drive by. They are good, real good. Keep up the good work ethics. Polite and service with a smile. Very impressive and important.
I only ordered 10 piece nuggets and fries with a large diet coke with lite ice. First my chicken nuggets were cold and hard, my fries were also cold. Plus they give me a large regular coke! The only thing they got right was the LITE ICE!!!
My son depends on these meals since he doesnt have time to cook a meal himself since hes always busy.. I remember when McDonalds was treat for him when he was little kid. Now a young man on his own ..
Missing items so disappointed!!!!!!Always check your order before your leave and make sure you have all items in. This is not the first time though 😤
I wish I could add the picture I took. I ordered a quarter pounder with cheese, and it was so disgusting and pink. raw. my crispy chicken, the same. absolutely disgusting.
I was really impressed with this place. They came around each table to ask if we needed anything, they were very helpful with guidance to how to automaticly order my meal. Cleaned and friendly environment. I felt it was very well managed.
The order taker was way above or maybe I should say under anyones capabilities. She could not get the order right then she called a manager who also couldnt get a simple breakfast order right. When they finally gave me my order after 5 minutes and I took it to the table it was wrong. Never again. They give new meaning to the word fast food
I go here like every day before work. Well I just bought a brand new pair of timberlands, and the lady that cleans the floors while I was waiting in line she saw that I was waiting in line and still continued to mop the floors She even hit my shoes pretty much to make me move out the way. I worked in the restaurant industry since I was close to 15 years old. Rule number one, never disturb the peace of a customer by vaccuming, and or cleaning.
It was free fantastic because NO ORDER KIOSK. You actually get customer service from a live person! Mc Donalds needs to keep personal ordering they a person. My entire family hate kiosk ordering at other McDonalds.
Its McDonalds, havent had any issues at this location, food was hot and served quickly. Im a big fan of the convenience the mobile app provides and the deals that they have occasionally. Overall a clean well maintained McDonalds with friendly staff.
Always friendly when I come in. Quick, and accurate whenever I order. Usually dont have to wait to long for my food. It depends on what time you stop by and if you go in and order or go through drive thru.
It was fine, the only thing i didnt like was when they gave us the food they didnt add enough sauce to the burger and itll just taste plain and the fries were cold, but other than that it was okay.
I dont like the new set up at McDonalds, with the whole do it yourself menu. Its taking jobs away from students who want to work and make some money while in high school. This gives them an experience of being in the working world. Get rid of this new system.
This is my local McDonalds. Staff is friendly and food is good. If there is a problem with your order they make things right. Only minor complaint is the ketchup dispenser inside isnt always working.
Large Diet Coke. They do it well!
Managed to mess up my order, which happens...then almost forgot to give us our drinks at the drive thru.On the upside, they screwed up BOTH happy meals, so the kids at least wont fight over who gets what.
Its bad when you go to get something that you get at least three times after week and they just still cant get it right caramel macchiato and you ask for extra espresso they just cannot get it right its irritating
Great food great staff. And for once a McDonalds without a brokern shake machine!!!!!. Manager replaced my meal with a smile on her face thank you. Will recommend this place and will try to return shortly.
Horrible service cold food, bag of food full of grease asked them to change it they gave me a bag to do it myself I get it its covid. but take care of your customers
There really isnt much to say about any form of McDonalds. Almost every iteration is identical. Their menu items are all almost identical. In fact I would go so far as to wonder why anyone would buy any of the more expensive burgers when virtually all of them are of the same make, construction and quality of any other burger on the menu, but that is unrelated.McDonalds doesnt treat their food or customers very well. This is to be expected as it may be possibly the cheapest form of ubiquitous food chain.Where McDonalds really shines is their breakfast menu, which is why nearly every chain is attempting to replicate it. Their hash browns are particularly tasty, but arent a good vegitarian option because some McDonalds cook the hash browns in beef tallow I guess.Generally the food tastes fine, the food quality is another story. Your diet should not regularly consist of anything with McDonalds on it. It is publicly known to be unhealthy.It is a decent last resort when on the road or in need of a quick bite but you ucan do so much better in just choosing other options.
I rarely eat mcdonalds but i decided to get a 10 piece chicken nugget with a medium fry and medium sweet tea, an hour later my stomach is killing me then i start throwing up i got food poisoning,worst pain ever. never coming back to this place again i dont ever like to bash a food place but i had to be a karen today sorry😗
Went to this location assuming that they were open 24 hours as stated by Google they are not open 24 hours of greatly appreciated if you would change your times so that individuals like myself that get off at 2:00 a.m. in the morning have a better plan on getting to burger or other food
Ordered off the 2 for 5 menu ( sausage egg McGriddle ) and they tell me that is not part of the 2 for 5 which clearly has a picture of it. I asked manager and she said they advertised wrong pic. I’m sorry than they should cross it out or put a piece of paper over it. I thought since it is still advertised they have to give you the deal. bad ran business. manager is wrong here
Store manager, who was manning the registers and dine in food orders seemed annoyed at my existence...i ordereda cg7cien sandwich, fries and coke, no special order. When i inquired about ketchup, she proceeeded to role her eyes and give me 2 ketchup packets.... the restaurant was clean but the children running around screaming and playing unsupervised with a little bit annoying. And I have children myself. Theres some flea well-behaved and are not allowed to run willy-nilly throughout a restaurant where people are trying to enjoy a meal. That place is a mess I doubt Ill be returning
Usually good. When the girl takes my order its always right and shes nice. When the guy takes it he sounds like hes sleeping and messes it up. Food is always hot and good
Only fast food around with decent dollar menu. But if Im gonna pay $16+ to eat Id go get real food. I mean come on. 8 bucks for a burger and fries loaded with poisons and salt.... only saving grace is the fries. Ill get food at another fast food place and stop and get McD fries...lol
Fries were nice and fresh. Order was perfect. And i got all the straws for evey drink...TODAY WAS A GOOD DAY!!! 😎
Who doesnt love McDonalds? I only wish they would bring back some of their items. Stop trying to be something your not.
Quick, easy AND they got the order correct.
Pretty clean and really good prices but the only problem is that the burgers are really flat and the food is small for the sizes compared to other fast food places. Overall, pretty good!
Its food, not great food. Fries were cold.
Its frustrating when u pull up to the drive through speaker & the person taking your order is super slow & doesnt seem to understand what u want & at the same time the lane next to u keeps getting there order completed, thus pulling in front of u! I actually had to give up & pull up to the window & redo my order. Then they had me pull to the curb & wait 10 min. for the order to be ready! I actually got out of my truck & went inside to see if I could expedite the order. It didnt.Im not planning on visiting that location again anytime soon.My order ticket number was #1356 on 11/28/17.
WELL IF YOU HAVE CASH RECIEPT THAT IF YOU GO ONLINE YOU GET A CODE BUY ONE SANDWITCH GET ONE F R E E. THAT NOT I MEANS THAT IS SAYS.Some McDonalds will let you pick any standard sandwich, are afew! Its not worth it ok just to to Arbys, Burger King, Hardees, etc. and you will get hassels.
The ice cream machine wasnt broken! So i told them nah, ill take a burger and fries. Maybe it was just me being bitter, but it felt good to finally reject the ice cream machine
My job is only a half a mile from Mcdonald so I go there pretty often during my midnight shift. I just left there, I was the only one in the drive -thru. Ordered A Mcpick 2. Five minutes had passed and I hadnt received my food yet. And I double-checked the time because I had to be back to work by 1:15am. I blew the horn and of course no one came to see what I wanted. I saw the fat Caucasian lady look at me , I guess shes a manager, but she never said anything. At this point I just wanted my money back so I could head back to work. I pull back to first window and the cashier has their back turned and playing with his phone. Blew my horn at him and told him I wanted my money back....he asked Why?? I said , I dont have my food yet and I gotta go. He dissappeared and never came back. I just ended up pulling off. Now Im writing this review. I hope someone has a look at your midnight staff. I will be going back during my lunch to check on my money or food.
I love the morning crew here! They always send me of to work with a smile on my face
Long lines cold food not a good time they dont care
Stop franchising. Franchises pay their employees a non competitive wage. I havent seen many smiling faces at a couple that I go to and have to coax a smile out of them. Your making money hand over fist, treat your employees more than fairly and youll have a lot more customers. I have curtailed my visits by 80 percent because of greedy franchise operators.
People there are friend service was faster then 10 mins always take my van there
THEY ALIGNED MY NUGGETS AMAZING 10 OUT OF 10
Too much mustard on my burger. Ive been disappointed in my visits to McDonalds lately. They keep screwing up my orders. Either they forget something or they mess up my food. For this reason Ive started going somewhere else.
We waited over 15 minutes for a large fry and a quarter pounder because they made us pull up and forgot about our order.
This McDonalds should be the example of how/what other locations need/want to be. fast service, nice employees, the food is always hot, and the overall appearance of the place is well-kept.
Great McDonalds they dont microwave the fish sandwiches or the fries.
Ice cream machine is always broken whenever I come in for it. Since most of the time its the reason for stopping into a McDonalds, I dont even try this location anymore.
A happy meal, they cant even get a happy meal right. Why even have an order speaker? You get whatever they feel like putting in your bag every time.
Always get the same breakfast here. Love their bagel sauce and breakfast bagels. This place is fast, friendly, and always open. Always accommodating, normally visit; 130-530am
Service is good here. Always treated respectfully. I go here a lot, prolly too much considering some workers have my order memorized. Which I like. Shows they care.
Everytime I go, old stale nasty fries and slopped together burgers that feel and taste like they have been sitting. This is one of the worse Mickey Ds Ive ever been too.
It is what it is. I went inside and used the touch screen, got my food.
This location is ALWAYS clean (even the restrooms!) when I go there. No matter how busy, orders are taken and served in a reasonable amount of time.
Always check ur order. Often incorrect. They owe me 3 hashbrowns just from Last 2 weeks
Drive thru staff was super friendly and accurately made my order. I am very happy with the service.
The place looks modern and they dont tell you that if you only eat their salad for a month that you would still get fat. The place doesnt even have space to add anything with out a bun on the menu. This place just out right sucks
Missing and incorrect items, after being sent to park and wait. Would be disappointed but sadly I dont think they are capable of better.
A young lady was very disrespectful to both me and her colleagues. I have never seen someone so angry to work as her. Very much unprofessional👎🏼
We drove thru early Tuesday morning. I was so looking forward to the pancakes. Alas, they were awful. Does anyone care any more? The last time Ill order them.
Patty Finney is an amazing employee with McDonalds located on Gratiot and Masonic Ave here in 🌹 Roseville, Michigan. This place is superb and Ill tell you what when you walk through these particular doors you will be greeted and smiled at automatically. Back to Mrs. Finney she is amazing Everytime Ive been here she has aways helped us save money and always and I repeat always friendly. We couldnt ask for better service then this. Thank you! For making this a great place to come and enjoy Ms. Finney.
Do I need to explain a McDonalds visit? Im just happy when they get my order right. The food is exactly what you expect.
Food is cold and waited 20 minutes after placing an order. In addition someone complained about the wait and the employee argued instead of fixing it. First time experience was not a good one
The service was great and fastthe staff was very kindthe store was very cleanthe food was deliciousthere was no issues at allthere was no hold up or wait
Great food except for those chicken nuggets. Are they real chicken? IDK...
Drive thru has been slow last couple of times . Today I waited and had to move on just was not moving
When you go through the drive through they make you wait. Quarter pounders armt fresh even if they say they are. They keep 6 in a trey and make you wait for one like they are fooking them. I saw them do it when i went inside before.
Got 2 breakfasts thought a drink come with them was charged 1 doller upgrade for orange juice which a drink was to come with combo a f in ripiff!
So McDonalds is supposed to serve breakfast all day. Drive-thru at 10:40 a.m. and told they have no biscuits. Oh well. No more breakfast attempts at this location. Havent had any issues with ordering breakfast later in day at any other locations.
How the hell does this Mcdonald always have their Mcafe Frappe machine always broken? Tried visiting 4 times already and they always say they are not making at this time or saying that their machine to broken?
Very VERY slow, waited 25 minutes for a small fry and 6pc nuggets and when i finally got the the window they had to ask what my order was and ended up forgetting the dipping sauce.
Just waited 10 min for my food and they give me 2 hour old nuggets what a shame never coming back get better employees please. Disgusting .
So happy they got my order right.
Farah & Michelle are the model employees & should be well compensated for their humanity during these trying times.Kwame is thankful
Using kiosk is super easy. Doesnt accept cash yet. Made lunch sandwiches in AM. Nice.
They get special orders here right here more often than most McDonalds in the area. Pretty quick service.
Typically great service. Pulled up today and a manager or team lead, Farrah (sp?), was yelling emotionally at one of the workers. Left me feeling uncomfortable. 😔
NOT a good place to stop if youre in any kind of a hurry. I cant see the point of having 2 order stations if everyone has to move up to the same payment & pickup windows. And when I was there it wasnt even that busy. Maybe Tim Hortons just has more staff - they really know how to move a line.
The most useless McDonalds I have ever been to. They never have the ice cream machine on. I try to replace it with pies, none of those either. Do yourself a favor, save the trip and go to the one on 15 and Van Dyke instead. Those guys are usually on their game.
Service was excellent here, loved the customer service especially the girl named Meghan that helped me order my food. I plan on returning to this McDonalds more often.
Very busy,line went quickly, best fries lve had in a long time.
Great service but moldy food on window
Not bad employees but they gt my order wrong had to circle the drive thru
I love the breakfast but its been a long time since Ive had any of the other menu items.
Yuck bad customer service
Excellent service and food. My breakfast order was prepared quickly and correctly. The food and coffee were very good.
Salty burgers and fries. Too expensive for what you get nowadays. Dairy queen has $6 burger fries coke and a desert. And they taste better
FOR a McDonalds I was surprised there were so generous so professional
The dining area was very dirty and had no napkins. Very unusual for this location too much talking, someone not doing their job.
Buns are like rubber and my chicken was cool, not a little warm it was cold. Food service has gone to garbage.
Shame on the staff for sticking up for one of the employees who stole my friends wallet. Sounds super shady. THEFT IS DEPLORABLE. And your employee stole from a veteran btw. Horrible.
I had to wait for almost 13 minutes for 3 McChickens and it was cold very poor service and the place was dirty Im never going back to that one again its sad
Great place to take my grandson for a quick meal.alway good food..and love all new renovations and computer ordering ability
The workers were very nice and the food was fresh. The dining area was clean.
Friendly staff generally fast service
Today was not a good experience,I ordered a fish sandwich. My bun was so hard I couldnt tear it with my front teeth . Horrible
I went into this place waited 20 minutes for two cheeseburgers and two large fries when they gave me my food it was cold when I am confronted them that the food was cold some young girl came said she was a manager and she was not very professional she was very rude didn’t not know what to do she started to yell and holler made a fool out of herself never going back again here
Not terrible service, about as good as any other mcdonalds. Everyone was friendly behind the counter.
Very helpful people best McDonald’s in Sterling Heights That kid Ramiz got best service . fresh coffee . awesome place 👍👍
Great service and not a long wait time for food
Super long waiting times at this location at many times recently. I have seen a lot of customers being told to park and wait on the side for their order for around 20 minutes.
Everytime I doordash from here yall dont read it right and either completely miss something and dont give it to me or give me the wrong items
McDonalds just isnt as good as it used to be.the cooks seem to just haphazardly throw the toppings on the burgers and they never look like the pictures and the prices are outrageous anymore $6.50 for a big Mac?
Its nice for like a lunch/treat! Do not eat to much, it is just not good for you. Do not hurt yourself eating what you know is bad.
Went through the drive thru on 10/16/18 at 1:13am. Only accepting cash and milk shake machine was down. What a joke.
The place is not bad but the employees dont care how they talk in front of the customer or children
Great shamrock shake!
Food was fresh and hot.the line went fast.
Every time I come to this place they forget something in my bag. Then when I call to tell them they do nothing about it. Horrible service
At least the food was hot it took 20+ minutes in drive through
Didnt have time to check too see if everything was in bag . Plus waited 10 minutes for food too . 2 items was missing . Check your bags at this place .
Took the drive thru on my lunch break. Only thing I didnt like was I never got my sauce for my nugs.
The last quarter pounder i bought was still pink and when it comes to fast food i want it cooked.
Nice friendly staff . Order was requested as made fresh to order , they didnt disappoint . 😊
Nice place easy to get what you want !
This place has always been quick, food is always correct and good, and theyre always polite.
It is always a pleasure to visitThe staff friendly and the food goodClearer than most of the McDonalds
This McDonalds is above average for our area; clean and friendly employees.
If I could give negative stars I would. This location ALWAYS gets the order wrong. Staff is unhelpful and managers are rude and combative.
Service is slow in the drive through & check your bag to make sure you got everything. ESPECIALLY if your in a hurry
Best McDonalds Ive been to. Fast and fresh
Typical McDonalds the service and food quality varies depending on time of day.
Always fast and on Point Make the Best Mocha Frappe at this Location 👍
McDonalds? I barely know her. But no, seriously McChicken.
Yet another mcdonalds that advertises to be 24 hours but is for some reason closed when I get out of work.
They focus on drive through so much that they dont take care of their customers at the counter.
Everytime I come here the food makes me sick. Wont eat here anymore
The worst outlet I visited.Poor customer service.Staff responds rudely and the service is very slow.
Its a McDonalds, what else can I say? They keep the place clean and the service is fast.
Sign showed hamburgers but it wasn’t time yet. Manager took care of the mixup and had me on my way in no time this morning. Thanks.
Its McDonalds, you get what you ask for.
Almost always, the ice cream machine is down. Service should be better, but the food is always decent.
Fast drive thru. Great breakfast. Good coffee. Left very satisfied.
Fast food and great prices. Even match competitor coupons. $1 drinks all year.
Total reviews rating 3.5
199 Reviews for McDonalds 2023:
Review №1
2022-05-10Im not sure why being that there was nobody in the restaurant but there was nowhere to sit no teepees down I found the one what appeared to be the only clean table to eat at but heres the pictures you guys tell me
Review №2
2022-03-08This McDonald’s is three blocks from my house. I usually drive out of my way so I don’t have to go there. They confirmed my feelings today. Picked the kids up from school and went to get some quick ice cream. Their shamrock flurries have nothing but ice cream in the bottom 2/3 and apparently a medium and a large are the same size, a little shorter than a pop can. Joke’s on me though, I knew better.
Review №3
2022-07-19One of the best McDonald’s I’ve been to. Always super consistent, fast, good quality, great attitudes, great people. Even when they are super busy. This location definitely stands out.
Review №4
2022-04-24NOT McDonalds app friendly! Best to just use the drive thur, if you have to use this location. There are 2 other locations with in a 5 min drive. I waited for 30 minutes at curbside before the app close my order out. Then 5 more mins after app cashed me out. Still didnt receive my order. Spent another 15 minutes in the Drive-Thru to get my ICE COLD Big Mac and Coke with ice already melted! Because my order was ready 45 minutes before it was served to me. It was just sitting around. Just apparently not enough employees to serve it.Maybe McDonalds should start closing some of their locations so that they possibly may have enough workers to properly run one location.
Review №5
2022-04-02Weve gotten my son some hamburgers and myself pull apart donuts. He says the hamburgers were cold and the bums were hard and I didnt even get a pulled part donut, I got a cinnamon roll 🤦♀️. We waited in line a good to 10 to 15 minutes.
Review №6
2022-05-08We ordered 3 items from the bakery plus iced coffee it toke about 30 min for the order to get ready, and this is supposed to be fast food! the coffee so bad I had to not drink it.
Review №7
2022-02-22I order 4 McChickens plain and a large fire, I got my food and drove off. But my sandwich wasn’t plain so I want back around told them what happened and maybe the young girl didn’t hear me and that happens, she automatically calls me a liar And snatches the bag and stares at me for a while then other employee comes with my favorite.Stuff happens but she could of deal with the situation in a better way.
Review №8
2022-03-06Usually the drive thru is decent and is rapid. The one problem is dont order anything with a biscuit for breakfast. It seems like they use the previous days biscuits. I stopped ordering them because of this. Its been over a month so I figured it might have improved. Well I was wrong, it was like bitting a Dog Biscuit. Other breakfast items seems to be alright . I went for a breakfast and hadnt been there in a little while, I starting to think I should find another McDonalds. After placing my order the the 2 lane ordering area I was cut off to where you go to pay. The person must have paid for my order by mistake. I caught the mistake as they tried to charge me for his. Trying to tell the employee the mistake they called a manager to correct. That was a mistake. No one listened to me for what I had ordered and was giving me a partial refund. Had to try and explain what was wrong again. As I am going to start to run late for work now. I know its hard in these times but its getting worse at this restaurant. Im done at this restaurant. I when I went to get my order no was there in a timely manner. Made me later for work and still received the wrong order........
Review №9
2021-09-13The lady was speaking too quiet over the speaker we could not understand what she was saying at all! Came home missing food and I ordered a Big Mac that was missing food in between the buns!!
Review №10
2022-03-10I ordered two large fries with 6 ranches. The person I gave my money to was very kind, but the guy who gave me my food confirmed that they put 6 ranches. LIAR!! There are only four. I don’t know what to say, I am extremely upset and distraught. Please stop deceiving your customers. #FREETHERANCH