FCA US LLC in Auburn Hills
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Auburn Hills, Oakland County, Michigan, US
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Site: https://www.fcagroup.com/en-US/g...
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
FCA consistently ranks poorly for reliability. When you finally get stuck with one that doesnt work as intended, good luck. They will spend more time and money on refusing to fix the problem. Was a lifetime buyer that will need to break up with their brands. I understand vehicles will have issues, but unacceptable how you are treated when it does have problems.
FCA is unprofessional, irresponsible and irrational manufacturer.I lodged a complaint against the Dodge dealer for its repeated disservice of my new dodge charger.Initially I was promised that a FCA engineer will look into my issues however it was just a lip service, and I was put back into the same dealers hands.Despite knowing that due to the disservice, my cars condition turned worst, they just closed all my complaints mentioning that the dealer did not find any problem with my car.If the customer doesnt get the car serviced as per terms of the warranty, the customer is deprived of the manufacturer warranty, what penalties do you have if the dealer does not service vehicle as per the SLAs? My question made the regional service manager and communication centre agent vanish into thin air.Will sell this car and never buy or let friends or relatives buy FCA vehicles.Heres my complaints case ID # 10254, if FCA genuinely wants to solve the problems.
I will NEVER buy another Chrysler, Dodge, Jeep, or anything inbetween ever again! I had to end up trading in my 2017 Dodge Grand Caravan because Dodge refused to fix the transmission issue nor the rust proliferation on my trunk. Within 31,000 miles, this lemon was at the dealership 19 times with multiple warranty related issues. I... will... NEVER... buy... another... lemon (Anything Chrysler/Fiat)... AGAIN!
Very disappointed with Dodge and the customer service I recently recieved from the corporate customer care. Both my axles and hubs are completely shot out from rust defects. Customer care claimed the corrosion warranty would take care of it and reimburse me for the work that has already been done to my 2018 RT 392 Scatpack Charger. They said to take it to the dealership and theyd fix it for free. Took it in and you guys deny even saying any of that. Worst service ever. Now that i have spent over $3,000 on my car ill never buy dodge again. I wont recommend dodge to anyone. I have been with dodge for over 7 years buying cars. Good job on losing a loyal customer! You all are nothing but worthless lying a$$holes.
Im on the verge of believing this car manufacturer practices in deceptive trade.I purchased a new Fiat Spider 124 on Nov. 23, 2018. I was rear-ended in an accident on Dec. 15, 2018. Parts were ordered on Dec. 18. As of Feb. 25, I am STILL waiting on one back ordered part and therefore still driving a rental vehicle.Fiat has reported the part would ship on Jan. 18, Feb. 26, March 11, March 20 and April 10. Again, no part has shipped. To-date I have no hope of ever receiving this part.I opened a claim with Customer Service on Feb. 15. In the week following, no one from this corporation has done anything to address my issue or assuage my anger. My concern is they sold me a new car they cannot repair. I have also filed a complaint with the Better Business Bureau.
My local dealer, Chrysler of Paramus on Route four west, ripped me off performing work that was never spoken about or authorized, and they overcharged me on parts.I contacted Fiat Chrysler and they took a complaint and never got back to me. They never got all the details and would not provide me an effective way to send them the details. They gave me a fax number which never rings no matter what time of day or night. You get a fast busy signal like a circuits busy indication. Its obviously disabled. The only other way to contact them is by US mail.Its really obvious they want to distance themselves from their customers.No wonder their dealers dont worry about ripping people off. The boss doesnt care.
Do not buy any Jeep brand at all. They have really bad customer services. My car has been malfunctioned several times , since they could not find any code in the computer they are not fixing my problem. They are acting like there is no problem. I had to tow my car 3 times. Even though i show them a videos which are proving my case , they still does not wanna accept the problem. Do not buy any Jeep do not make shopping with them . My car is still in the dealership with no solution.
Own a Dodge Charger, loved it when I purchased it. It is a lemon, front end problems left and right for years. Had 4 different mechanics say parts are made sub standard with this car and that I will have to keep getting the front end fixed. Very true, no wonder we are getting beat by foreign competition.
I’ve got a defective Chrysler which was taken to the service department several times while still under warranty. Never has it been corrected. Ive been stranded coming home late at night on long dark roads making my experience even worse, not to mention I’m a 100% disabled veteran that can hardly walk 20 yards. I’ve been the cause for numerous near wrecks because this car is a death trap. I’ve attempted going through their claims process which has stone walled me along with every other attempt in contacting a department I’ve tried communicating with. Ive been a Mopar loyalist since my first car at 18 years of age. After 25 years I’m questioning my choice from here on out.
I purchased my JKU on 27 February 2015 and was beyond excited. That joy soon faded as the rain in autumn and winter of 2015 began. I noticed a few drops of water on the inside of my driver door. I convinced myself that it was not a leak as the vehicle was barely a year old.Fast forward to July of 2016. I took a trip out of country and would be gone for several months. I received a message from my father, who I had left my JKU with, in October of 2015. He told me that my Jeep had inches of standing water in the floorboards and that there was mold growing on my seats, ceiling, and carpet. He did his best to clean it and remove the water but the leaking seals continued. I cut my trip short and came home at the beginning of December of 2016. By this point all four of my door seals, the header seal, and the rear hatch seal leaked when it rained.I was able to schedule an appointment for 16 December 2016 at the Lithia dealership here in Eugene, Oregon. They were helpful and replaced my seals without any fuss. A couple of weeks later my door seals began leaking again. I scheduled a new appointment for 18 January 2017. My door seals and header seal were again replaced. About a month went by before my seals began leaking again. A new appointment was scheduled for 25 March 2017. All of my door seals and my hard top seals were again replaced. I was informed that my rear hatch window was warped and that the glass had also been replaced. They told me that all of my seals were fixed and that I would not have any more problems with them.October 2017 comes around and the rain begins, along with the leaks. I again schedule an appointment, this one for 31 October 2017. On this visit the dealership informed me that they would not fix my seals under warranty because I was over 36,000 miles. I informed them that I had purchased the extended warranty and that they are responsible because this is the fourth time that I am bringing it in to them for the same issue. They refused and told me that Jeeps leak and that its just something that I have to deal with. The audacity and lack of integrity that I have experienced since then from the Lithia dealership here in Eugene is outrageous and unforgivable.In January of 2018 I called a customer service representative who was very helpful. Long story short, I made an appointment for 17 January 2018 but this time I had to pay out of pocket. I was told that if it was covered under warranty then I would be reimbursed. It was covered but I was never reimbursed. After the fifth time of bringing it in, and the fourth time of having my seals replaced, I thought that I would finally be done with this nightmare.My seals began leaking during Spring of 2018. I called Lithia and was again told that they could not (or perhaps would not) help me. The individual I spoke to told me that the Wranglers leak and that is something that I have to live with and that it is not their problem. I decided to take my Jeep to the Jeep dealership in Cottage Grove, Oregon because of how poorly Lithia had treated me. The dealership in Cottage Grove told the people of Jeep that were handling my case that I had tampered with my hardtop. A blatant lie to get out of shelling out the money to fix a faulty vehicle. After much arguing I took my JKU back to Lithia and had them inspect it. This appointment was on 05 June 2018. My seals were again replaced but required me to pay my deductible of $100.When the rain started again in Fall, my doors again began leaking. I wrote a letter to the Jeep Head Office and an Oregon representative contacted me. He told me that they were not responsible for their faulty product, they are not doing anything to help me, and that Jeeps leak and its something that I will just have to deal with. He attempted to manipulate me into trading in my Jeep and purchasing one of the new JLs. Rather than seek a solution to the problem at hand, he attempted to squeeze more money out of me. I will never again do business with Lithia, Jeep, or any affiliated company.
I would give this company 0 stars if possible.Ive been driving Chrysler products since 1976. Its all I buy, its all my father bought & its all my grand father bought. Now keep this in mind .... my father was born in the early 20. Thats 1920s. I have a problem when trying to speak with someone at Chryslers Corporate office and all you can reach is the customer service dept. and all they do is write an email. I can honestly say that I have no confidence in this company anymore. Corporate says the only place they can transfer a call is to customer service. My truck which i have driven for about 3 months and has 5,200.00 miles is in because of a faulty board in the PCM, and these engineers have the dealership changing everything but the PCM. Its now going on 3 weeks.....Im out of work because of this and my next payment is due! REALLY ! They can kiss off ! I will never buy another product and will do my best to steer everyone I know away from this company. Im in Texas, and have friends & family throughout this country, like Illinois, Hawaii, Utah, D.C. and Mississippi, you get the picture. I am not some shade tree mechanic, Ive got my ASE certs and know what Im talking about. The 2018 Ram has a problem with cracked boards in a lot of the PCM from some one of the companies.Next stop, the media. Lets see how people react to this treatment of a Firefighter and U.S. Army Veteran.
My 2012 dodge grand caravan needed left head replaced and a mfg ext warranty was made on that but was unknown to me. Paid in full, then 6 months later right side was in need of same repair. Learned about left side warranty and contacted corporate for refund by phone many times. Finally sent link by email to upload proof of pymt. Link not work several times before it worked in 30 days. Been waiting now almost 90 days since they got proof, calling for updates many times, still no refund. 11 months ago this was repaired, and still no refund! They need better reimbursement process.
My 2012 Dodge Durango Citadel stooped working on july 2, 2013. According to the warranty contract, if my car is under the 3 year warranty the Chrysler company is supposed to give me a car that i can use or pay for 35$ for a rented car. My car was at the service for 8 days, i payed almost 400$ to a rented car and the Chrysler Company havent payed me my reimbursement yet. It January 2014 now, and i am still waiting for my 175$ check.I faxed my information 3 times. I called like 7 times and now i am on the phone with them for an hour and no conclusion yet.They have many people working there but very few willing to help. (thanks to Ryan who was the only one who tried hard to find all the information about my case).I asked for a manager but no one transfers the call.This is against human rights, not only for taking people time, but also for messing with peoples way of being and also abusing humans trust.By the way the cars are wonderful but the problem is that once you buy it you are alone if something happens to it.Good Luck to all.
Hated working here. The company is so vertically tiered that the people on the bottom have considerably more stress than is warranted. Theyll talk about hitting the ground running, but then they wont give you any guidance on how to do the job, or how to make process improvements. And on top of it all, their products are vastly inferior to GM and Ford.
Thank you for the worst client service in Canada!!!My 2-years old Charger was in a trouble this weekend caused by battery crash. To use my car I should to buy a new-one battery, because they dont have a service during a weekends, and I was really need my car without waiting. And now FCA service tell me they cannot refund my new battery, either if my old-one was always under warranty.And more interesting, that I did a full verification in 26 October 2018 at Chryslers dealer, and I have a paper confirmation the battery is Ok.
ATTENTION PUBLIC. I purchased a 2017 Ram 4500 and was leaking oil, so I stopped into the dealer in Deming NM. for repairs. I got the truck back a week later, and the following week broke down in Denver CO. The technician Justin told me that Deming had fixed it with duct tape, and when I asked Ram Customer Service about it they told me to drive it back to NM for repairs. I thought I was hearing things? I said You want me to put a commercial motor vehicle on the interstate system for 700 miles held together with tape? They said yes. Unbelievable. Ive purchased $250,000 worth of vehicles from your company in the last 4 years, and will not spend another penny. Youve shut my company down, because you wont stand behind the 4500 dollar warranty or the brand you sold me.
I reached out to these guys regarding my 2012 Jeep Wrangler and the many issues I have experienced with this fairly new car.First of all, the customer service team has limited knowledge and limited power to help customers with issues that are concerning warranty disputes.My experience was ok at first because the reps were polite and eager to help. The issue that I continually ran into was that the reps are trained to call the Dealership on the front lines and go with the dealerships analysis as the primary means for resolving disputes. This service model is ridiculous and would not last long in most industries where customer service is required to go hand in hand with stellar value and quality. What incentive does a franchised dealership have to make the customer happy, if they know they will lose money on a transaction and they know that their Supplier/Manufacturer is ultimately on their side and will back them at any cost.Can you imagine a business environment where every time a customer complaint was issued, the store manager came to the employees rescue and said something to the effect of Well sorry customer, I cannot accept your complaint as valid, because my Employee has assured me you are wrong. That business wouldnt last very long.The real reason customer service is lacking is ultimately because the manufacturer (FCA) and dealership (distributor) model is essentially a monopoly that, at its core, doesnt value customer service and high quality as much as it values (total sales) and (productivity) that ultimately comes from the dealership on the front end.I will never buy an auto from FCA and unfortunately it looks like Ill go back to my Japanese brand that always took care of me and actually made me feel like a valuable customer. I guess that is just a brand value the Japanese value more than US brands like Chrysler.Customer For Life No More, I am now a former customer that will share my awful story with anyone who will listen.
Bought a 2019 Ram Laramie and it is garbage its been in and out of the shop for eight months due to electrical issues and check engine light. Customer service is terrible not willing to do anything about this issue they dont stand behind their brand because its garbage. The all new 2019 Ram 1500 Laramie is nothing but looks.
I have 2016 dodge ram 3500 duly for 25 month with only 12K Ml on it right know. At the time I bought it, it was completly a new car. First problem showed up just two month after I bought it. Its the worset vehicle I ever had. I brought my vehicle to dealer service about 5 time for same problem with transition. Replaced DEF pump and now I have a problem with tratel control since two weeks ago when I was at vacation. Having all those problems and driving on snow, the truck started to apply more gas on its own and because of that I almost had an accident. Having such problems I disconnected and reconnected batarries in order to reset computer system on the car. I spoke about it with manufacturing FCA and they told me that I need to wait for recalls or I can traid in my car and it is my own problem. I asked to replace my truck because I can not trust it, on what they told me they can not help me. Dont do same mistake as I did- dont buy dodge. Its will ruin your life.
Chrysler/Dodge Clearly do NOT care about anything but selling cars!!! I own a 2016 Dodge SRT with 9400 Miles on it and have been complaining about brakes for before 8000 miles & only 10 Months into Warranty. Was first told my brakes were fine but when 12 months was up I need new Rotors !!! ??? Looking at over $2000.00 Dodge Service advise me to call Warranties They told me Oh Well your on your own!! As of now Im still getting the run around for FCA Services with no Return phone calls from Supervisors and wont give me a number to contact one! I know GMC would never treat their clients this poorly Buy a GMC
I leased a 2014 Jeep Grand Cherokee in July 2013 (almost 6 months ago). From day one the cars technology system malfunctioned in so many different ways (GPS, Climate Control, Hands-Free Phone, etc.). I had to take it to the dealership (service dept.) 6 TIMES. It still doesnt work correctly. When I finally lost my patience at my last trip to the dealerships service dept., they had me call the corporate office. After a few phone calls back and forth, they gave me their first and final offer for the problems I was and am experiencing - a single months car payment. They refuse to acknowledge the lemon law and replace the vehicle. They refused to give me additional mileage (I asked for that) as compensation. They put sub-par vehicles on the road and blow-off customers afterwards. Companies like this are why people buy foreign cars.
Very disappointed! Beware! I needed parts after an accident and had to wait more than a month for minor stuff!!! They dont have parts! I was stuck with no car for weeks, I have 4 kids! I called their customer service they had one answer : go ahead post the bad review! Its crazy. Wheres America headed?
Ram 1500 worth $46k and under the 3 year 36,000 mile warranty and Chrysler denies a rust claim on the bottom left corner of the tailgate. The paint literally fell off when I went to see what the pitting under the paint was. Will never buy a vehicle from any FCA US company since they do not stand behind their warranty that we pay for.
Me and FCA came to an agreement to fix rust and replace a fogged headlamp on my 6 year old challenger, Ill replace the rusted motor mounts. 3 weeks of them holding my car, they reversed our agreement, refusing to tell me why, the call was yesterday nov 30th, he (Randi) said your warranty ended nov 30th good luck repairing it, and I owe their dealership 60.00 for inspection. YOU DONT TREAT PPL THAT WAY! When you say youll fix your product, you fix it, not con them out of hard earned $$! STAND BEHIND YOUR PRODUCT!!! Microsoft stands behind every XBOX ever made, you should do the same! I had no problem with fixing it myself, but when you string me along, have me take my vehicle to you, and we make an agreement then 180 degree, that really boiled my blood. You waisted my time and trying take my $$. My next step is the BBB.
I own and tried Jeep Patriot 2016 off road and I can assure you that it is not an off road vehicle as advertised by Jeep. This SUV does not have the power to overcome road obstacles and I will upload videos to youtube to give a better idea to the anyone who wants to buy Patriot. I contacted FCA and went to the dealership but I was ignored so I would like to spread the message here on google.
LAWSUIT!Im sure there are people out there with the means to do this, so heres a place to start.Brake problems alone with the Jeep Wrangler should be enough for a class action suit. Ive replaced calipers and caliper brackets just as much as brake pads due to poor assembly actions ie, low grade grease. The calipers have plastic pistons to reduce cost, but all this does is create more waste and risk the lives of the drivers of these vehicles.Chrysler if you need to adjust your bottom line you can just take 50% of the top 30 executives pay.... They dont need it.
Having sold me a 2014 Dodge Charger with faulty wheels, the Chrysler corporation feels no obligation to compensate me for my car being in the shop a total of 7 days within the first month of ownership!! The car was vibrating and it took the dealership 4 tries to finally replace all the wheels to fix it. I was not asking for the world, just a good faith gesture to show me that they actually care about their customers and stand behind their vehicles. this was my first and LAST car purchase from the Chrysler corporation!
Anthony Kehrig CPA for Fiat Chrysler is arrogant, rude, and condescending. His incompetent actions affects others in a very negative way which results in a poor outcome. Avoid Mr. Kehrig and your life will be much better because nobody at FCA likes his childish behavior.
Chrysler is the worst! They should not be in car manufacturing business at all!!!! How can they manufacture vehicles that they can not repair!!! ???? 2016 ram promaster has been in repairs for 6o days!!!! Awful service at dealership, claim with corporate didnt help a bit. car still not repaired. They ripped me of 45,500 by selling smh that can not even be rapaired by their own engineers!!!!
I had a terrible experience with my 2016 dodge ram 1500, got a second degree burn from the exhaust tailpipe and they refused to do anything to help , and all this happened a week before my wedding !What a bunch of heartless people work here . Didnt even receive a call from them to get my story just a letter of denial.
Took my Dodge Ram 1500 truck in for its 5 year inspection required to keep the lifetime powertrain warranty active. A few days after the inspection I got a call from the dealership saying the inspection wasnt done on time. Found out that they have a narrow 60 day window to get the inspection every 5 years to keep it active or they cancel the warranty.This is an obvious scam by chrysler to get out of the lifetime warrantys they offered. The dealers dont tell you when you make the purchase about the narrow window and chrysler is betting that most people wont know about the window, and those that do will probably forget by the time 5 years comes around.Good job chrysler you got out of the warranty, which I probably would have sold the vehicle before I used it anyway, and lost a customer for life. I will never set foot on a dodge/chrysler/fiat/jeep dealership again to purchase a vehicle or for any service needs.
I have been a loyal Chrysler supporter for 29 years with over 15 new cars purchased or leased and now with issues with my current 2014 Dart and the responses from both Chrylser, the dealer and the NCDS arbitration panel I am not sure I will ever purchase or recommend anyone by an FCA/Chrysler car again
Re: Important Safety Recall: N46/ NHTSA 13V-252The fuel tank on my vehicle has a chance of experiencing a fuel leak during rear end collisions. Fuel, leakage in the presence of an ignition source can cause an underbody fire & DEATH!!This recall was initiated July 2013, & yet in 2009 was when rear end collisions causing fires was first looked into here it is Nov 2014 & the recall was just completed, 5 years of back & forth without solving the problem. THAT IS OUTRAGEOUS, THIS COULD BE CALLED CRIMINAL & to add to this,when they issued the recall, it took them 18 months to finally get the parts, & they still didnt have the parts, we had to go back a 2nd time, because when they ran out of parts, they forgot to let us know, yet they [Motorworld of Wilkes Barre], sent us an email to bring our Jeep in. A complete waste of time.They did give us 6 gal of gas for a wasted trip, cost of cancelling my golf outing, PRICELESS$$$.The existence of a minimum standard does not require N.H.T.S.A. to ignore deadly problems,” the agency said.In its letter to Chrysler, the agency cited 32 rear-impact collisions that caused fatal fires resulting in 44 deaths in Jeep Grand Cherokees, and five accidents that resulted in seven deaths in the Jeep Liberty.Chrysler’s idea for the limited recall “fix” is to install trailer hitches on certain model year 1992–98 Grand Cherokees and 2002–07 Liberty vehicles. One big problem: research shows the trailer hitch is essentially useless in high-speed rear-impact crashes. As far as low-speed crashes are concerned, even Chrysler admits the hitch will only provide “incremental improvement in the crash energy management.”To make matters worse, some of the Jeep vehicles that had already been involved in rear-impact fires already had a trailer hitch installed. Some good it did those owners.This is a Class Action Lawsuit ready to happenI cannot be comfortable with your parent co Chrysler/ Fiat being in denial, when 50+ DEATHS were attributed to rear end crashes causing fires. And yet you initially refused the NHTSA findingsMaybe you are taking lessons from General Motors RE: Ignition Switch problems..
Morning,I am rather disappointed as for the last couple of days my partner’s PT Cruiser’s front left bearing started to make a noise, I contacted your dealerships yesterday in Cape Town looking for spare parts only to find they are out of stock. We reside in Atlantis on the west coast, she is pregnant & has to go for workshop in Stellenbosch tomorrow & Saturday & we do not have alternative transport but the ultimate concern is that we are looking for the part elsewhere as it needs to be done today but none of your spares agents will provide us with the diameter readings & measurements of the bearings so that we can find a set.This is rather upsetting as a few months back the Ignition actuator pin broke & Chrysler South Africa does not sell the part separately and overseas they do & is much cheaper than here & wants us to purchase an entire steering column which is gonna cost us 10 times more labour than the actual thing costs that needs replacing, which is funny enough in it’s own way as the Actuator is stupidly built & apparently breaks regularly. I cannot for the life of me see how you have built a part that is used many many times a day to be made of some kind of plastic. My friend owns a 2006 Chrysler 300c & he resides in Melkboss in Cape Town & said when he had issues with his bearings & gearbox & getting it fixed was a nightmare.We were thinking of buying a new vehicle from you guys but after these hassles its hilariously stupid to do so, I will never advise anyone to purchase a Chrysler of any kind.I would really appreciate guidance in this regard.Antonio Don
I WOULD NEVER EAT AT SUBWAY IN THE TOWER, THE MANAGER OF SUBWAY NEVER WEARS A HAT NOR HAIRNET, NOONE WASHES THERE HANDS, SEVERAL EMPLOYEES WEAR HATS ALTHOUGH THERE BANGS AND SIDE HAIR IS OUT AND HANGING OVER THE FOOD, THE MANAGER OF SUBWAY HAS THE EMPLOYEES CHANGE THE DATES ON OUT DATED FOOD, THE MANAGER WAS SICK WITH A RUNNY NOSE N COUGH AND DOSNT COVER HIS MOUTH ,COUGHED OVER GHE FOOD BIN, ONE EMPLOYEE AT SUBWAY SNEEZED SHE DID COVER HER MOUTH ALTHOUGH NEVER CHANGED HER GLOVES, NO MORALS VERY UNSANITARY, 9/10 you will get sick eating at subwsy
MY EXPERIENCE WITH CHRYSLER HAS BEEN A BATTLE SINCE DAY OF MY PURCHASE. STEVE STANDER IN MY OPINION AS WELL AS THE WHOLE COMPANY STAFF TO ME ARE THE MOST INCOMPETENT PEOPLE I HAVE DEALT WITH. I WAS ASSURED BY STEVE STANDER THAT MY CAR WOULD NOT BREAK DOWN BECAUSE THEY HAVE PUT IN A NEW TRANSMISSION YET COME YESTERDAY 8/2/15 IT ONCE AGAIN FAILED FOR NO REASON I JUST GOT IT BACK ONLY LESS THAN 1 MONTH AFTER THE DEALER HAVING IT FOR SO-CALLED REPAIRS.I ADVISE ANYONE WHO ARE LOOKING TO PURCHASE A CAR TO NEVER EVER EVER TRY OR GO FOR A CHRYSLER NO MATTER WHAT.
I was going to somewhere driver side window open I heard siren soon is fire truck came next to my car blow my trunk windshield with siren sound wave I call to Chrysler lady on the phone there is no recall for the windshield and nothing we can do have a nice day thats it cost me damn $650.00
Total reviews rating 4.3
199 Reviews for FCA US LLC 2023:
Review №1
2022-05-12Dont Buy a Jeep They will not honor there warranty.2014 Grand cherokee Leather dash Peeling off .They will not replace under warranty.2 year between dealer and jeep corp.First because no part due to covid. Now they cant find first claim.They are the worst .Stay away from Jeep. Small claims court next
Review №2
2021-03-07I am totally disappointed with Jeep Brand. The car I purchased May 25 2018. Besides the pictures I am posting with the details of the repeated issues I am having with my lemon 2018 Jeep Compass Latitude. The car has been in the shop June, July and now August! I cant believe that even going through arbitration in the beginning and being denied proper recourse for a car that you clearly know is a lemon. Why you will not replace the vehicle. I have no choice but to file legal action and report with the attorney generals office. I feel as a consumer you do not care and all of my actions are going unwarranted. I have called the salesman that sold me the car at the dealership Chapman Jeep at the auto mall in Henderson NV. No return call! I have called for the service manager of Chapman Jeep. No response. I do not know if the person that took the call is even relaying the messages or if I am totally being ignored. I had several of your Jeep manufacturer corporate, Engineers in production and service writers from different states ride in my car. They were here for the Automotive Conventions. They told me that all of the issues I have had you (Jeep) are aware of the issues. You just do not want to do anything about it! That is totally BS that you would have a consumer keep going around reporting things that you are aware of. Acting like they dont exist! Well Jeep I dont care who I come in contact with. I will tell ever person this story for ever! My Father God Rest his soul retire from AMC now Chrysler. I know he is turning over in his grave seeing me go through this stress. This is my only car. I live in a remote area that doesnt have buses. It is not easy to get around here. I had to pay for a rental and out of pocket for repairs. I just got the car out of the shop Saturday. They totally told me some BS about the repairs because the car would not start when I was supposed to pick it up on Wednesday. So they stated the auto start battery was bad. The auto start now doesnt work. The warning light stays on constantly. I was told it could takes up to 5 days for the car to recognize the battery. By Saitta Trudeau dealership in Pahrump!(miss informing customers) The noise is still coming from the car. That was supposed to be fixed when the engine and transmission mounts were just installed. Why do I need those so soon on a new vehicle. Because this car is a lemon! I will NEVER NEVER buy a jeep AGAIN! YOU SUCK! Your arbitration third party suck! She knew darn well what I was describing I was telling the truth. But she sided with your manufacturer. My car is back in the shop as of September 26th 2019. I took it back to the dealership, I purchased it from Chapman Jeep in Henderson! Thank you FCA for your representative that is helpful and diligently assisting me with rectifying this issue with my car. I feel a little relieved! Just a little!FCA please talk with dealerships about your policy and guidelines in Customer service, and maintenancing your vehicles ! I am sure some type customer service satisfaction matrix has to be met? I am a stickler on Customer Service! Always have been! Companies are forgetting how important the Customer Experience is! Especially, if you want to keep a good reputation and reduce churn! UPDATE 3/7/2021 I called FCA US LLC again recently because the computer in the car is recalled. Since Ive owned this vehicle, there has been several recalls. I ask if you could just take the car back. It gas bern one headache after another. I opened up a case and no one has gotten back to me!
Review №3
2017-02-01Heres where all the magic behind the Chrysler, Jeep and Dodge Brands happens. The place makes you feel impressed as you see everyone working in Real vehicles. Its aß big as a 4 Story Shopping Mall, it has a dunkin doughnuts and a Subway inside, plus the bottom Floor is Used for all kinds of tests
Review №4
2021-09-13I am looking forward to the electronics on my vehicle no longer extorting me. I know the organization that mandated the backdoor has some serious delusions of grandeur but it obviously goes without saying that there isn’t a world that exists where their opinion could ever possibly matter to me.No more remote activation of my hazards, unlocking my doors, switching my display to view the air tire pressure, etc. I could go on and on and on. I don’t remember giving you permission to put the squeeze on me and try and make me feel intimidated. You’re pathetic and weak- don’t ever forget that.
Review №5
2020-12-07Not the best customer service experience. We had a case open (case #77637784) with Customer Care. We own a 2015 Dodge Journey and it’s had multiple misfires just this year alone, and our case manager Paige closed it without notification. She emailed us Wednesday 11/25/2020 letting us know what was found, which we disagree with, and that she would be out until Monday due to the holiday. Come to find out on Friday, 12/4/2020 as we called for an update she had closed the case due to no response from us. However, she was emailed on 11/30/2020 providing her additional details, and 12/2/2020 following up since we had not heard from her regarding our 11/30 email. No notification or call from her to let us know, or to follow up with us. We asked to speak to her supervisor, Carlos and we were told he was busy and would get a call back in 24 hours, we’re still waiting. We have been without a vehicle for a month, no loaner, rental, nothing! For an issue that has been on going with our truck. In order to this case moving I had to three way Paige, the service advisor, and myself as she said she could not get ahold of anyone at the dealership. She never mentioned this, had she done so before we might’ve moved along faster. This is no way to treat a customer. We have paperwork from all repairs that have been made to this vehicle. We were just in the shop in July for the same issue, and we paid over $1000. No we we’re back it was fixed with another $700+ paid, and before I could leave the shop as it was “fixed” the vehicle began to do the same thing, this time worse than before. They want to tell us it is a customer problem, not when it’s been persistent. Not acceptable! I need to speak to someone regarding this situation.
Review №6
2021-02-18I brought 2020 Chrysler Pacifica Limited couple months ago. I drove this car about 6 months now. But I fix my car 4 times already. The car keep makes same problem is “Hand Free Sliding Door Sensor Blocked washed Under the Vehicle.” When I wash my under the vehicle. Those message never away. I was call Chrysler customer service and open the case. Case manager (Patricia) told me “we are going to fix your car until the under the warranty” What I am asking “I don’t want to fix the car every month. I need change a car or full refund” She keep says “we are going to fix your car until the under the warranty”. Now, I am very scary to drive this car. This is last car I buy. I do not buy Chrysler brand car again. They are not a professional responsibility.
Review №7
2021-02-11I sent a certified letter to FCA US LLC Customer care on 1/21/21 and they have not checked their mail. Me and my complaints are not going away. Check your mail! The apple doesnt fall far from the tree. Brewbaker in Montgomery Alabama is sorry as hell and this office is to. Food for thought, customer keep you employed think about that!
Review №8
2020-10-10Horrible Horrible customer service!!! I won a lemon law case with them and it had been over 3 months for them to process anything on their end! Funny they will quickly take you money but when they sell you a defective vehicle they find every way possible to stall!! I also will not take COVID as a excuse!! I had COVID and was still able to deliver every bit of information they needed in a timely manner!! Do NOT wast your time with FCA buy elsewhere!!!
Review №9
2016-10-06One of the biggest work area only for FCA.
Review №10
2017-12-16Great company to work for. Everyone I have encountered has been helpful, nice, respectful, and professional. I love the work I do and I get a lot of responsibilities that keep me from ever being bored or feeling like my work is meaningless. I didnt know much about the company before, but being here has given me a lot of reverence for the brand, theres just a lot great history that has been made and will continue to be made in the coming years.