FCA US LLC image 1FCA US LLC image 2FCA US LLC image 3FCA US LLC image 4FCA US LLC image 5FCA US LLC image 6FCA US LLC image 7FCA US LLC image 8FCA US LLC image 9FCA US LLC image 10

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Phone: +1 248-576-5741
Site: https://www.fcagroup.com/en-US/g...
Opening hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 4.3

199 Reviews for FCA US LLC 2023:

Review №1

2022-05-12

Dont Buy a Jeep They will not honor there warranty.2014 Grand cherokee Leather dash Peeling off .They will not replace under warranty.2 year between dealer and jeep corp.First because no part due to covid. Now they cant find first claim.They are the worst .Stay away from Jeep. Small claims court next

Review №2

2021-03-07

I am totally disappointed with Jeep Brand. The car I purchased May 25 2018. Besides the pictures I am posting with the details of the repeated issues I am having with my lemon 2018 Jeep Compass Latitude. The car has been in the shop June, July and now August! I cant believe that even going through arbitration in the beginning and being denied proper recourse for a car that you clearly know is a lemon. Why you will not replace the vehicle. I have no choice but to file legal action and report with the attorney generals office. I feel as a consumer you do not care and all of my actions are going unwarranted. I have called the salesman that sold me the car at the dealership Chapman Jeep at the auto mall in Henderson NV. No return call! I have called for the service manager of Chapman Jeep. No response. I do not know if the person that took the call is even relaying the messages or if I am totally being ignored. I had several of your Jeep manufacturer corporate, Engineers in production and service writers from different states ride in my car. They were here for the Automotive Conventions. They told me that all of the issues I have had you (Jeep) are aware of the issues. You just do not want to do anything about it! That is totally BS that you would have a consumer keep going around reporting things that you are aware of. Acting like they dont exist! Well Jeep I dont care who I come in contact with. I will tell ever person this story for ever! My Father God Rest his soul retire from AMC now Chrysler. I know he is turning over in his grave seeing me go through this stress. This is my only car. I live in a remote area that doesnt have buses. It is not easy to get around here. I had to pay for a rental and out of pocket for repairs. I just got the car out of the shop Saturday. They totally told me some BS about the repairs because the car would not start when I was supposed to pick it up on Wednesday. So they stated the auto start battery was bad. The auto start now doesnt work. The warning light stays on constantly. I was told it could takes up to 5 days for the car to recognize the battery. By Saitta Trudeau dealership in Pahrump!(miss informing customers) The noise is still coming from the car. That was supposed to be fixed when the engine and transmission mounts were just installed. Why do I need those so soon on a new vehicle. Because this car is a lemon! I will NEVER NEVER buy a jeep AGAIN! YOU SUCK! Your arbitration third party suck! She knew darn well what I was describing I was telling the truth. But she sided with your manufacturer. My car is back in the shop as of September 26th 2019. I took it back to the dealership, I purchased it from Chapman Jeep in Henderson! Thank you FCA for your representative that is helpful and diligently assisting me with rectifying this issue with my car. I feel a little relieved! Just a little!FCA please talk with dealerships about your policy and guidelines in Customer service, and maintenancing your vehicles ! I am sure some type customer service satisfaction matrix has to be met? I am a stickler on Customer Service! Always have been! Companies are forgetting how important the Customer Experience is! Especially, if you want to keep a good reputation and reduce churn! UPDATE 3/7/2021 I called FCA US LLC again recently because the computer in the car is recalled. Since Ive owned this vehicle, there has been several recalls. I ask if you could just take the car back. It gas bern one headache after another. I opened up a case and no one has gotten back to me!

Review №3

2017-02-01

Heres where all the magic behind the Chrysler, Jeep and Dodge Brands happens. The place makes you feel impressed as you see everyone working in Real vehicles. Its aß big as a 4 Story Shopping Mall, it has a dunkin doughnuts and a Subway inside, plus the bottom Floor is Used for all kinds of tests

Review №4

2021-09-13

I am looking forward to the electronics on my vehicle no longer extorting me. I know the organization that mandated the backdoor has some serious delusions of grandeur but it obviously goes without saying that there isn’t a world that exists where their opinion could ever possibly matter to me.No more remote activation of my hazards, unlocking my doors, switching my display to view the air tire pressure, etc. I could go on and on and on. I don’t remember giving you permission to put the squeeze on me and try and make me feel intimidated. You’re pathetic and weak- don’t ever forget that.

Review №5

2020-12-07

Not the best customer service experience. We had a case open (case #77637784) with Customer Care. We own a 2015 Dodge Journey and it’s had multiple misfires just this year alone, and our case manager Paige closed it without notification. She emailed us Wednesday 11/25/2020 letting us know what was found, which we disagree with, and that she would be out until Monday due to the holiday. Come to find out on Friday, 12/4/2020 as we called for an update she had closed the case due to no response from us. However, she was emailed on 11/30/2020 providing her additional details, and 12/2/2020 following up since we had not heard from her regarding our 11/30 email. No notification or call from her to let us know, or to follow up with us. We asked to speak to her supervisor, Carlos and we were told he was busy and would get a call back in 24 hours, we’re still waiting. We have been without a vehicle for a month, no loaner, rental, nothing! For an issue that has been on going with our truck. In order to this case moving I had to three way Paige, the service advisor, and myself as she said she could not get ahold of anyone at the dealership. She never mentioned this, had she done so before we might’ve moved along faster. This is no way to treat a customer. We have paperwork from all repairs that have been made to this vehicle. We were just in the shop in July for the same issue, and we paid over $1000. No we we’re back it was fixed with another $700+ paid, and before I could leave the shop as it was “fixed” the vehicle began to do the same thing, this time worse than before. They want to tell us it is a customer problem, not when it’s been persistent. Not acceptable! I need to speak to someone regarding this situation.

Review №6

2021-02-18

I brought 2020 Chrysler Pacifica Limited couple months ago. I drove this car about 6 months now. But I fix my car 4 times already. The car keep makes same problem is “Hand Free Sliding Door Sensor Blocked washed Under the Vehicle.” When I wash my under the vehicle. Those message never away. I was call Chrysler customer service and open the case. Case manager (Patricia) told me “we are going to fix your car until the under the warranty” What I am asking “I don’t want to fix the car every month. I need change a car or full refund” She keep says “we are going to fix your car until the under the warranty”. Now, I am very scary to drive this car. This is last car I buy. I do not buy Chrysler brand car again. They are not a professional responsibility.

Review №7

2021-02-11

I sent a certified letter to FCA US LLC Customer care on 1/21/21 and they have not checked their mail. Me and my complaints are not going away. Check your mail! The apple doesnt fall far from the tree. Brewbaker in Montgomery Alabama is sorry as hell and this office is to. Food for thought, customer keep you employed think about that!

Review №8

2020-10-10

Horrible Horrible customer service!!! I won a lemon law case with them and it had been over 3 months for them to process anything on their end! Funny they will quickly take you money but when they sell you a defective vehicle they find every way possible to stall!! I also will not take COVID as a excuse!! I had COVID and was still able to deliver every bit of information they needed in a timely manner!! Do NOT wast your time with FCA buy elsewhere!!!

Review №9

2016-10-06

One of the biggest work area only for FCA.

Review №10

2017-12-16

Great company to work for. Everyone I have encountered has been helpful, nice, respectful, and professional. I love the work I do and I get a lot of responsibilities that keep me from ever being bored or feeling like my work is meaningless. I didnt know much about the company before, but being here has given me a lot of reverence for the brand, theres just a lot great history that has been made and will continue to be made in the coming years.