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Phone: +1 800-463-3339
Site: https://local.fedex.com/en-us/mi...
Opening hours
  • Monday:8AM–9PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 4.3

74 Reviews for FedEx Ship Center 2023:

Review №1

2022-07-28

I will try my hardest not to buy from companies that use FedEx again. Two days in a row with me completing loss packages claims our packages are still not being delivered to our house. When I contacted customer service I could barely understand the person and all he did was tell me he was going to make sure it didnt happened again for me. How? How are you going to make that happen? Our house is clearly labeled with our address and its still going to our neighbors house. Thank God we get along with our neighbors or I dont know what would of happened. FedEx you need to do better. Do like Amazon and have the drivers take a picture when they drop our stuff off.

Review №2

2022-03-15

Received my package completely damaged clearly by the shipper as the package looked as if it was dropped or thrown around a bunch of times. After setting up the return of course being directed to Fed ex Store I was informed upon arrival my package couldn’t be accepted there. I had to take to a different location. Upon driving there not only did the person who was in charge dark haired lady who came from the back know it all. Had 0 hospitality skills when dealing with someone just trying to return something. Her words of advice were “I don’t know why people think Saginaw is so far away. Almost an hour from my house. Far away? How about I’ve just visited 2 locations with no prevail, let’s make it a third. We pay to ship things for a reason. She told me all the things she couldn’t do rather than what she could do. 0 help finding the correct place. Only interest was basically trying to teach me the logistics of fed ex’s express and ground differences. The call center was the only pleasant part of my experience.

Review №3

2021-09-09

This place was exceptionally nice. I asked the lady behind the counter if she could have someone come out and help me rebox something that I was shipping back under warranty. Reese was the name of the guy and he helped me get the liquid out and put it back into the bottle since it is a pressure washer and then helped me rebox it. When we took it inside, the lady behind the counter taped it up for me and shipped it out. Exceptional customer service!

Review №4

2022-05-17

The parking lot is small but quick service

Review №5

2021-06-15

I came in today (6-15-21) to send a return back. The package weighed nearly 50 pounds and I needed help! Rose was at the desk and was so pleasant. I was the only person in the store. She helped me get the brakes and rotors inside. Found a box to package them as the one I brought was to large. She put the RMA number on each part, cut the box to fit, taped it up and kept smiling and talking the e tire time. I was so grateful for her kindness and amazing service!! I cried when I left the Fex Ex center, Rose was so kind and made my day!! Thsnk you Rose!!

Review №6

2022-04-15

Utterly incompetent. FedEx is the only shipping company I ever have any issues with.

Review №7

2021-07-16

Wonderful, caring people work here. Handicap parking, sliding entrance door. Monday -Friday 8a-9p. Accepts small pkg ground and express along with freight, pallets.

Review №8

2022-06-22

Very friendly and efficient employees

Review №9

2021-10-30

Thus 1 should be 24 hours a day Im 3rd shift and I never get to go here nice quick easy service love it

Review №10

2020-11-03

I am very disappointed with their service. I shipped a package overseas on oct 9 which was supposed to be delivered on oct 12 and it is still in transit. First of all the lady employee who tried to help during the shipment had no idea what she is doing. Then my package did reach the destination and then got stuck in customs because they lost the commercial invoice that was sent with it. Which i found out after tracking the package. I tried to reach the customer care (its a pain as they would have u go through all their options and wouldn’t put you through the respresentative directly even after requested) they told me intially that they have emailed the customes and someone will get back to me in 2 days. I waited for 5 days nobody got back so i showed up in one of the fedex shipment locations and they directed me back to customer care.I again got in touch with them and they apologised and sent me a commercial invoice and i was given an email id and told to forward the filled out invoice to that and they said that i would receive an email in 24 hours once the id is activated. Again, nobody got back. I had to reach out to them again and i was told that the email id which was provided to me where i am supposed to send my commercial invoice was wrong and they gave me a different id. So today finally i sent the invoice. I was told that i should reach back customer care to find out if this worked out as they wouldn’t bother to inform me. Hoping that my package is now finally released as i have no interest in calling fedex back and dealing with their horrible service. This experience was a nightmare.Their is no intiative from fedex. When i reach out to them the employees at customer care have no idea what they are doing. It was a painful experience. Sorry again for the lengthy review but had to summarise everything. Never again!! I am giving fedex any business.I wish i could give them zero stars.

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