Delivery
Yes
Fernelius Ford in Cheboygan
Categories
Location on the map
Cheboygan, Cheboygan County, Michigan, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 844-327-8314
Site: https://www.ferneliusford.com/
Site: https://www.ferneliusford.com/
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:Closed
- Sunday:Closed
Comments (187)
Immediate assistance! Top of the line salesman - Jordan and Barry were the best. Over Promised and Over delivered. Everything was great from start to finish. Great experience at FORD! Love Love Love my new Ranger!
Aron satisfactorily took care of our needs with having the back bumper replaces on our Toyota Hylander Hybrid. It was done in a timely fashion and was detailed tp look worthy of being in a show room.Jeff Bradford Boyne City Mi.
Competent, and timely body work performed on ram truck.....went extra mile with detailing the inside of truck. thank you job well done!
I had a good experience with Joe, the service writer. He went the extra mile to help get my truck fixed around my work schedule. That is great service.
After almost 14 years of community 30+ miles to work, I finally hit a deer. My insurance company told me that Fernelius Ford was the preferred body shop, so I called and got in first thing the next day. It was a couple of weeks before I could get in, but they assured me my car was drivable and to not worry. When the day arrived, they had a loaner for me to use while the work was being done and sent me on my way. Everyone was super friendly and I appreciated how they answered my questions no matter how silly Im sure they were.
While on vacation we were nearly stranded with brake issues. The service team at Fernelius took care of us even though we were from out of state and didnt have an appointment. We could have been held hostage, but instead were treated exceptional well. Special thanks to Robbie our service rep and Matt the master mechanic.
Michael Ashbaugh Cutler went above and beyond to make sure I purchased the exact right car for me. Michael was very professional and easy to talk too. I really wasn’t what I wanted but he was patient and listened to my ramblings He even brought the car to my work so could test drive it. Michael got it exactly right, the perfect car for me. He worked my bank and my insurance agent so I was able to pick up my car the next day without any delays.I highly recommend Michael to anyone looking for a new or used vehicle.
All five of these stars are for Sierra Oliver! The amazing service that she provides is top notch! She makes sure to get the job done and provide the best customer service. I have had some issues with a truck that I have purchased I have had this truck for just 2 months now. It has been in the shop three times already for the same issue! If it were not for Sierra Oliver I dont believe that this situation would have been so smooth! In a time like this somebody that works that hard definitely deserves recognition as well as a raise. People like that are hard to find, and if it werent for her I wouldnt have anything nice to say about fernelius!
Sierra was a great salesperson, I drove 700 miles to trade a vehicle for a 2016 Shelby GT 350 that was in mint condition, when I arrived there was a smooth transition, in and out in about an hour. The whole staff was very friendly. I would recommend Fernelius Ford to anyone interested in a vehicle. Very happy with my purchase exactly the condition they said it was mint. Thank you Fernelius Ford.
I needed a battery and none was available in my area. Battery I had was under warranty with about half of its life left. I drove an hour to Sheboygan. They indicated they would need to test the battery for four hours. I asked if they would let me purchase a new battery and credit me the warranty amount, if the battery turned out to be bad as I suspected. I didn’t expect them to agree but they did and in fact called me back the next day and credited my account with the warranty amount. Rarely do you see businesses go out of their way to help a customer. I know it involves extra paperwork and I appreciate the effort. Thanks to Matt in parts for helping me out into the service department for processing the warranty.
Scott & Aaron went out of their way to help me and get my car repaired properly.
I cant say enough great things about Fernelius Ford in Cheboygan. They were extremely responsive and professional in repairing my 2016 Ford Explorer that had a sudden blinking Check Engine light issue. After having the car towed there from Alanson MI late in the evening they identified the issue and had the car ready for pickup in just a few hours the next day. Thankfully the part needed, that was eaten by a mouse, was quickly available. A special thanks to Robbie for his professionalism and support in handling my issue. He kept me informed of the status and it was a pleasure working with him. This just goes to show how the service department has customer service as a high priority with great Management. As a note I went to Fernelius Ford after MANY attempts to reach Petoskey Ford with no luck at all. They finally called me back 2 days after my first of 3 voice messages. By that time Fernelius Ford had already fixed my issue. I am from California and vacation in Michigan each summer and now have a great and trusted dealership that I can count on in the event of any issues with my Explorer. Keep up the good work Robbie!Frank from California
Robbie and Nate were very informative about what was happening with my vehicle. They are both friendly and fun to work with. The mechanic, while I did not get to meet him did a fantastic job on my vehicle. I believe his name is John Grenier. My vehicle drives like a new car! I’m very happy with the service I received. Also I can’t forget the “face of the operation” Karen at the front desk, always beautiful, happy and laughing .
Great service department! We were traveling away from home and in need of an oil service and tire patch on an Aviator. They were able to accommodate us very quickly. Super nice staff. Clean comfortable lounge. I would definitely recommend! Thank you Fernelius Ford!
Took my car up to get my oil changed. Nothing but the best from the service department. So polite and thankful for me coming to service car. Highly recommend! Thank you Fernelius Ford.
Fast and courteous service on the bodywork I needed for my Tacoma, done on time, and took care of an extra issue without any hassle. Yes, the collision repair service at this dealer is highly recommend.
Working with Jordan Vizina has been a positive refreshing experience. Jordan went out of his way to make our purchase quick, simple, and fair. The excellent staff a Fernelius Auto Group including Karin Thompson and Jordan Vizina, Sierra Oliver, and other personnel we did not meet, helped to make our purchase both exciting and friendly. We will continue to recommend and support Fernelius Auto Group.
Honestly, so impressed with Fernelius Ford. We dealt with Brad and he was so helpful! He was very friendly and helped us purchase a vehicle easily. He even stayed after hours to work with us. We purchased the vehicle Wednesday evening and it was delivered to us early in the day on Thursday (we live two hours away). We will definitely be recommending this dealership to others!
We dont go anywhere else for service and purchasing a new car! Fernelius Ford is the best!
Fast, quality work, was treated with respect and kindness. Loyal customer and friend for good!
Thank you Jordan V, we really appreciate your time and effort. I fell in love with this color, (dark persian green metallic) I know I didnt make it easy on you with all the demands. I was ready to go with a different color just to make it easier. Really glad I didnt have to. It was a great experience dealing with you, We love the services this dealership offers. Will definitely enjoy my new Edge.
This is our second car from Fernelious. Scott and everyone there was wonderful to work with! Super friendly and and low pressure showroom. The service dept was very friendly, knowledgable and great communication while they swapped out my snow tires while I was car shopping. Will return and highly recommend!
The sales team was very accommodating and was flexible for me. I didnt receive high sales tactics or fast talk. They let me tell them what I needed.Special Thanks, to Jordan and Joe
Traveling from downstate, we experienced trouble with our truck. Called and they got us in right away! Diagnosed and repaired the vehicle and had us back on the road in no time.Clean facility... friendly staff...great service.Highly recommend this dealership.
So far they have been very good at working on a difficult problem. We will add more comment once the truck is fixed, if it is fixed.
I purchased my 2018 Expedition Max Platinum with the help of Jordan. He was an absolute pleasure to deal with and he truly wanted me to be satisfied with my purchase. I absolutely love my new vehicle!
I had great service! My salesman was very thorough and offered many incentives on my new car. He will work with you to get you the best price available! I love my new car! Thank you Fernelius and Thomas!
The service team was great to work with! They didnt have space for me until another week, but squeezed me in and solved my problems which turned out to be very simple. Thanks!! You guys are great
Extremely friendly, was able to correct my issue in less than 2 hours.Gave me a free car wash.Definitely would recommend them.
Outstanding sales and service! My family has purchased/leased 4 vehicles from Fernelius Ford and it has been a pleasant experience each time.Joe Kryska has always found us the right vehicle if they didn’t have it on the lot. The sales experience has always been laid back and stress free.Oil changes and any repairs that are needed are quickly scheduled and taken care of by the service staff led by Nate Wilson.Do yourself a favor and call Nate for that next repair or routine maintenance that needs to be done and you’ll see the difference between here and other dealerships.
The process was so easy! Excellent service and great customer follow up
My husband and I would like to give a big thank you to Barry, Brad and Joe for the outstanding service we received from beginning to end during the leasing of our new Edge. We were treated like family; not like just another customer. We rate Fernelius Ford 100%. We will definitely recommend Fernelius Ford and their wonderful staff to our family and friends. This is our new dealership
I brought my vehicle in for a safety recall. They let me borrow a car to go grocery shopping and when I returned at the designated time they were finishing up washing the exterior! I mean...how awesome of service is that! Theyre always so nice too.
Nate and the service department have been outstanding! I’ve unfortunately had a few issues with my truck, but the upside is every time I schedule an appointment. The crew gets me in and takes care of any problem right away! Easy to talk with and on top of keeping me in the loop! One of the best local Ford dealers in my opinion!
I got my oil changed and appreciated the appointment instead of first come first served. The oil change was complete within 20 min. Service writer was courteous and efficient.
Fernelius Ford has a great staff, very friendly and helpful. They were able to service my automobile and answer my questions in a reasonable amount of time. Their facilities were clean and well maintained, very comfortable. Their costs were in line with other businesses that provide the same service but with less amenities.
Very friendly and personable service person. Had my car ready quickly. Nice dealership. Would recommend over Ford dealership in Rogers City.
The guys and gals at Fernelius are all great people. They give great customer service. I am happy they continued to follow-up while I was contemplating a purchase. I ended up buying my used car from them and they will be servicing my new Lincoln 🙂 (Ford Retiree)
Jordan was a pleasure to work with. He was patient and very professional.
Insulting someones current personal vehicle isnt how you sell them a new one
Car salesperson Sierra, was very prompt, took us for a test drive and answered questions, to the best of her ability. Sierra asked for specifics, in the vehicle we were looking for and She followed up, in less than an hour, with more vehicles, for us to look at!!! She was very pleasant and wore her mask, on our test drive, very courteous.We will, more than likely, go back to look for more jeeps and definitely, give Sierra a call.
I always get excellent service, when I go to the Ford dealership. They are very professional and very nice people that work there. Thank you for the good job you always do.
I would definitely recommend Fernelious for buying any vehicle whether it be used or new. I prefer to go there for my oil changes because the service is phenomenal and I will definitely be buying my next vehicle from there
I desperately needed a solid winter vehicle and was searching for a Honda CRV. Saw one on car gurus in my price range on Saturday. Requested info and was immediately contacted that I would get a call. First thing Monday morning Jordan contacted me with details. I explained how anxious I was and not sure how to get this done. Jordan jumped in with answers, help and understanding. Then worked his magic and voila! I am now a proud owner of the CRV!! They even delivered it to my house!! The easiest car buying I have ever experienced. Thank you guys for such great service!!
Great service! Jordan was super helpful and trading in and purchasing was an easy, quick process! Really love my new truck!
Had a great time time picking a new car. Had two great sales people ( Barry and Jorden Visnaw ) no pressure at all. Really explained all the options. Would be proud to recommend this ford dealship. We love our new ride
Excellent service and Lawrence was very respectful and front fender looks great once again and they also cleaned the car ! Nice surprise on picking it up. Great place to have any damaged repaired. Quality workmanship and service.
Awesome staff! So friendly and accommodating. There is no high pressure tactics with this staff. Comfortable lounge while waiting for service. Prices are reasonable. I would most definitely recommend over other area dealers for both service and purchases.
Very pleasant to do business with Mike at Fernelius Ford in Cheboygan. Completely satisfied with the treatment we were given.
Jordan was very professional. He is very knowledgeable and easy to be with. I didnt feel pressured to buy a vehicle, but he answered any questions I had. I felt at ease and not at all stressed. Thanks, Jordan!
Good service, found me a vehicle that met all my requests. My salesman made the entire process easy and effortless. They even personally delivered the purchase paperwork right to me! I would recommend Fernelius Ford Lincoln to anyone looking to purchase a new or used vehicle. I suggest asking for Joe!
Traveling north on US 27 Kurt hit a deer at full speed. Fortunately it didnt hit the windshield but instead after hitting the bumper was thrown to the passenger side front & rear doors. Damage to the front end bumper and doors was extensive. Fernelius Ford Collision & Parts Departments of Cheboygan worked together to get our vehicle back on the road in minimal time and in perfect condition. They were courteous & professional in every aspect of the job from the initial estimate to final delivery. We would highly recommend them to others.
Outstanding service during a car crisis. While on our way to the upper peninsula, our brand new Ford Edge experienced a total computer network failure right outside of Cheboygan. We limped our way to Fernelius Ford. While the problem was a major one which will take several weeks to fix, the service team understood our dilemma and made sure that our car was safe enough to turn around and drive home. They prepared paperwork to give to our home area service team. Fernelius service team was kind, helpful, understood the timeliness of our situation. Outstanding team.
I must say thanks! A pure pleasure doing business with Fernelius Ford. Thanks Joe Kryska for a quick, effortless (on my part) and painless purchase. Joe and Mary both stayed late to complete my purchase. First class customer service with zero pressure and no haggling. Using my smartphone to get my insurance policy honestly took longer than agreeing on price, having financing approved and Mary doing her magic. I WILL be a return customer!
Test who reads this? What is the end result of a positive experience? What is the end result of a neutral experience? What is the end result of a positive experience? I always wonder if these write-ups actually benefit your business? Dont you?You have my permission once read to take this off your site or tracking system as it is meant as a test only. I will retain my rating of my experience at this time. Leave them wanting more I think.Thank you Matt in uncomfortable leaving my cell number because I dont know how fast u will erase this as Ive asked. Mr
Got an amazing deal on a used car thankfully I checked the oil same day and there was none on the dipstick so it was a quick save but other than that my experience was awesome! Those guys are great to deal with.
Just bought our 6th vehicle at Fernelius. The sales staff are courteous, helpful, understanding and friendly. There is another dealership close to my home, but Id rather go to Fernelius. Thanks for all the help getting my new car last week guys. Special kudos to Terry and Joe!!!
Great customer service! Had never leased a vehicle before, and they made the process so easy and explained everything along the way.
We take our work cars to Fernelius Ford for service. They are always friendly to talk to and set up appointments with. They are able to get out cars in timely and even pick them up and deliver them right to us.
Fernelius Ford Lincoln in Cheboygan is bad. I found a vehicle that I was interested in purchasing. When we arrived the truck was in the service area up on a hoist and the mechanic was doing the initial inspection to their newly acquired trade-in. Chuck told us he was fixing the side mirrors and that he had ordered replacement sensors for the rear park assist. During the test drive, I noticed that there was a problem with the steering. The wheel was out of alignment and I felt a “clunk” on the floor board. We agreed to purchase the truck as long as they were going to complete the work already in progress and complete a front end alignment to fix the steering and fix the clunk. They put the terms in writing. We signed the paperwork and planned to return in one week. This week allowed us time to bring the cash money down required and gave them an entire week to complete the repairs on the truck. When we returned a week later, the truck was parked out front waiting for us. We saw that the mirrors were fixed but to our disappointment there was still an empty hole where the rear park assist sensor was supposed to be. When we questioned Mark about it he said, “We had to put a lot of money into your truck. It turns out that we had to replace the steering box. That cost us $2400. So we couldnt spend any more money on it.” Mark said, “Take it for a drive!” My wife and I went for another test drive. The clunk was gone but the steering wheel was still off center! When we returned I informed Mark of this and asked if they did a front end alignment. The mechanic was at lunch but he was sure it was done. He asked me to take him for a ride and to go down the smooth road because it was “probably just the bumps in the road” making me think the wheel isnt straight. Even after I took him and tried to show him he disagreed that anything was off even though it was plain to see from my vantage point that the steering wheel was off center when going straight down the road. I felt like he was calling me a liar. I did not believe that a front end alignment had been done even though they assured me it was and the entire time we were there the mechanic was “out to lunch.” We expressed disappointment that they failed to repair the back up sensors even though that would have fallen under the “work in progress” portion of what they agreed to do for us. The financial guy Warren said, “We fixed all the safety issues and spent more than we expected on the steering box. If we fix EVERYTHING, then we would ask $40,000.00 for it. You got a great deal. We dropped the price to help you get your financing. If you dont want the truck, thats fine. We will cancel the deal and put it back on the lot.” So now they resorted to a “take it or leave it” tone. I felt like because we had already signed the sales contract the week prior they did not care about customer service. They didnt care if we were offended or not. After I got my truck home I had it inspected. I found out that they replaced the steering COLUMN, not the entire steering box. The steering box was covered in the same dust that the rest of the undercarriage was coated in. It had obviously not been replaced. My research reveals that a replacement column costs approximately $150, not $2400. They said that they did an oil change but they did not grease anything. All the u-joints were bone dry. Now I have to pay another dealership $80 to get it aligned. I have to spend $40 to buy a back up sensor and a bezel. And the moral of the story is what else that I DONT know about have they neglected? They made my wife and I sign a “as is” document before they would hand over the keys. So to sum it all up, I am very disappointed in my experience with Fernelius and I would not recommend them to anyone. I feel like I was treated poorly because they had already made the sale and didnt have to even try to please me, the customer. And they wanted to argue with me, I thought the motto was “the customer is always right.” Mark has a sign at his desk that says “ Are you 100% satisfied?” No, Mark. No,... not even close.
On a recent road trip we had a problem with our climate control system. With no notice, Fernelius Ford worked us into their service schedule the same day and we were treated exceptionally well. Great people there.
Last month,October, was traveling through Michigan and my F250 developed a code for bad secondary coil. I limped my way into Cheboygan . I searched the internet and found Fernelius Ford. They were closed as it was Sunday. I was sitting at there service door at 7:30 am Monday and ask if they could look at my truck. I explained all the details and the service guy, Lawrence, said not a problem we can help. They allowed me park my travel trailer in the far area of the lot and pulled my truck inside. About 15 minutes later they explained my issue was a coil connector pigtail. They did not have one, After some calls they found one and told me about 1 hour they would the truck ready. I spoke with the mechanic Mike and thanked them all for their quick and professional approach to my issue. They all were professional and very customer driven. Great job Guys. Truck is still running GREAT! Also, Cudos to the management for selecting and training a great service division. Again, my wife and I appreciated your assistance and your work allowed us to complete our 3000 mile trip.We returned to Branson, Missouri without another incident. Highly recommend this dealership.
Bought my 2017 super duty new from Fernelius Ford I was very happy with the sale. Really love the truck. After owning it for just a year I was in a fender bender, took it back to Fernelius Ford for repairs and was not to impressed with how my $43,000 truck was handled. Took three months to get it back . After taking it in two or three times for a vibration I was told it was because of the tires that I had on it even though it did not vibrate prior to the accident . Not satisfied with having to deal with the vibration I took it to another local dealership to have it checked and was told by there mechanic that all four of my rims are bent. They asked if I had been in an accident. Really would like to know how this was overlooked by Fernelius??? I like to keep business local, hope Fernelius makes this right.
I had been trying to get a recall dealt with for months with another dealership in our area, and wasnt getting a response. Fernelius got me in, and taken care of within about a week and a half!
Their sales men were great and did an excellent job at finding and putting me in a nice vehicle. Kiddos guys thanks again. Cheryll and Ken
Ive purchased my last four vehicles from here. Courteous, friendly and decent pricing on their vehicles.
Great communication and excellent results. Dealer was super smart to request my approval prior to installing molding. Thanks.
Thomas and Berry were very helpful with crunching numbers, payment options, rebates, trade in and last but not least finding the truck we wanted. Thanks Gentlemen for a great buying experience
Bought my leased F-150, Joe and Jordan did a great job taking care of the details. Excellent, thank you.
I was having the worst possible day ever 800 miles from home breaking down and the workers at fernelius ford made everything better and i made it home with no issues and not to mention they squeezed me in and got me back on the road quickly thank you soo much!! You guys are life savers
I would like to personally take this time to thank Barry Vizina and Jordan Vizina for taking their time and introducing me to the Ford family. After driving my 13 year old Escalade for 220,000 miles, I never expected to find comfort in a F-150 crew cab pickup. From the ride to everything in between whether it being the controls to the superior handling, it all has been not only a surprise, but truly a great experience.My experience with Fernelius Ford in Cheboygan has been not only courteous, but very professional.Thank you!Donald BowenBowen Reatly of Indian River Michigan
Computer screen went out after leaving Walmart. I live in Florida. Found Fernelius Ford dealership. Two very nice gentlemen helped me right away. Went out to car, restarted, and screen activated normally. It was embarrassing. These two gentlemen said my computer was probably trying to connect to Walmart. We shook hands and I went on my way. I regret not getting there names. Great service. Thank you so much.
The staff was friendly, the building was immaculate, pricing was fair, and I was in and out within an hour. I just dropped in to get the oil changed on my truck. Ill go back!
I bought my Ford Escape from Fernelius Ford and was very pleased with the sale. They were very helpful and I feel that their service will be good also. I would recommend them as a good Ford Dealer to purchase from. Joe Kryska was a great salesman.
The service department handled my issue with communication and concern to make things right. Robbie thanks for your support with it all.
Very good ...the owner addressed my issues very well..Great service department..
Always prompt and friendly. Willing to put customer first
Cream of the crop dealership ~ Stupendous service department ~ My Highest Recommendation! I came in while on a week long stay at Camp Walden and my car died. They immediately were able to help and didn’t even charge me. 5 Stars all the way!! 🌟
I had a great time picking out my next car! Brad and the crew made it enjoyable and fun! Easy to work with and I love my new car!
I got my vehicle at Fernelius Ford dealership through Terry and Justin. They were very friendly and shows they care customer experience more than just making money. This is the dealership I recommend all my friends and family to do business with.
Friendly staff willing to answer questions and explain items about the vehicles. Willing to work with you. Gave me a fair trade in on car. I would recommend this dealership to anyone.
Thomas is a great young man.No pressure sale.Sierra was great at helping explain theelectronics as well.Thank you
Very satisfied with my truck.And the team sales representatives thank you for your service I give Fernelius 10 Stars for their Dealership.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Drop my car off for an oil change. Service was good, however, $ 67.53 . Never again. 4 stars for service only. My fault for not asking.
Very friendly and polite staff. Took a bit longer for my vehicle to be fixed due to shipping delays but overall good experience
Refused to even look at my little Ford van style motor home, powered by the common 351 V8, saying heavy hoist not available. I explained any kind of hoist was not needed as the problem I was sure was in the carburetor, which it was. We were saved by Anytime Towing and Repair! By the way we were returning from a vacation in the Upper Peninsula and were still many miles from home and were towed in.
Bought a really clean low mileage used Ford f250 very nice to deal with no pressure sales and a great service Bay . Thank you I will be back.
Great place! Everyone was very nice and helpful. I would definitely buy from them again. Thomas Friske was a great salesman.
Great service and friendly staff. This is the second car I’ve bought from them and I would return again. They really know how to take care of their customers
Fernelius knows how to treat its customers right. Very professional. High quality, on time shop!
Ask for Joe. He is a great salesman. The rest of the team was also very willing to help out in any way they could. Very satisfied with the treatment we received.
Theyve got great salesmen and women !!They truely want to put you into a vehicle thats made just for you and they do not just want to get rid of vehicles they want the vehicles to the right people !!Thanks Fernelius!!Peace Im out!!Patti420!!Patti420high@lovingit!!
Professional employee’s and wonderful customer service from Matt and Nate.
Very poor scheduling. Appointments dont seem to mean anything. Took over a week AFTER the appointment for service to look at the vehicle
Finding the perfect used truck is not an easy job right now, and I walked away %100 satisfied, thanks to Jordan, and Barry!
They picked and up and returned my car so I never even had to leave work! Gives me great peace of mind knowing my Ford is well taken care of at Fernelius!
This dealership is great. The staff are friendly, helpful and go above and beyond to satisfy the customer.
It is always a pleasure to have service done at Fernelius Ford everyone is always helpful and friendly service department is always on time and takes time to explain everything no matter how many questions you have the girls who take your money are so kind and always take time to say a kind word thank you Fernelius Ford Gail M
These guys were kind and so very helpful! I would definitely recommend going to them, went above and beyond to help me in a bind when I was camping last week.
The service was quick and they did a great job. The service team members are very friendly and make you feel like they appreciate your business.
Excellent customer service. Very knowledgable staff. Not much of a wait. I highly recommend this dealership.
Provide awesome service in providing warranty work and an oil change. Looking forward to using their service department in the future.
Made an appointment with the body shop to have some work done on my challenger, they did a great job on it and recommend highly.
Oil change and tire rotation was completed quickly and waiting area is clean and comfortable.
Got a windshield wiper motor installed, the gentleman at the insurance repair center in the back blue building was extremely helpful!! I believe his name is Lawrence.
Amazing staff I would highly recommend them for any of your vehicle troubles
The best costumer service I’ve ever experienced had paper work done and ready when we got there didn’t stop until they found me and my family the right vehicle they are number one in my book highly recommended to shop there
I’ve purchased 4 vehicles in the past 10 years from Fornelius Ford, they make it too easy.
That they are always customer service friendly. Tell you up front the real problem, their customer lounge , nice comfortable. Coffee great taste.
Wonderful service, welcoming staff
Very smooth and easy process. Barry and Jordan are always accommodating and willing to help.
I got in an accident around the holidays and Nate (at the Body Shop & Collision Center) was extremely helpful and generous with his time.
Very friendly staff and accommodating. I had a limited time frame and they made it work for me.
Excellent service and they treat you like family.
Great sales staff. Listened to my needs, and provided a truck that met my needs. Thanks Shelby and Joe...
I was immediately addressed regarding my problem and was helped by Sienna and then she passed my problem on to others to help me out further. Problem solved!
Top-notch service and attention but Id question there warranties
This is my third car and am very happy with FerneliusToyota . Todd Friday was awesome!!!!
Bought a 2015 car and it broke down after only owning it for 3 months. Not happy with the sales department.Felt tricked and pressured
I am very happy with the service I have received. Your employees are knowledgeable and helpful.
Vehicle was fixed in a timely manner. Service was easy to work with.
Always a good experience coming here. No complaints. They way they treat their customers is outstanding.
Had warranty work done, had to order new tire waiting on it.
Friendly service. Great work, and the new showroom looks great
LAST PLACE ON EARTH TO BUY A CAR. SALES MAN CAME OUT TO SEE ME WITH A CIGARETTE HANGING OUT OF HIS MOUTH. BLEW SMOKE IN MY FACE AND TALKED LIKE HE HAD A FEW BEERS. DISGUSTING HUMAN. PLUS THEIR SELECTION IS NOT A GOOD SELECTION. OVER PRICED.
I liked how you were able to test drive cars to see how they feel, and the cars are at a pretty low price!
Great service with our collision repairs- that dog gone deer.
Great job Matt & Chris and thanks so much for the ride to Plaunt’s:)!
Dave freed is the best employee there...helps out alot and is the best mechanic
Warning do not bring your vehicle here service techs have no idea about working on the vehicles the only thing worse than the service department is Justin Fernelius himself complete an utter incompetence
Their under construction , but the service was very good considering the remodeling that was going on. And it was about time they did that.
The service department goes above and beyond. Would purchase from Fernelius again because of the service department.
Go see these guys if u want to get in a nicer car 🚗 or u wanna trade in
Great customer service!! Always friendly,
Staff very nice and accommodating. Repairs made and well done!
Always greeted and treated well. They always explain everything and are always helpful.
Very prompt, courteous, and professional. Extremely satisfied.
Ferneilus did a prompt and thorough service and they did it with a smile.
The body shop is fantastic! Roger Wait is an amazing body shop manager!
Everyone was awesome friendly helpful I would recommend all my friends and family
Great service and even better people
Matt was very informative and polite, service was awesome.
Staff was very friendly and efficient!
Great selection of all kinds of vehicles as well as great service
Great service. Very happy with the work that was done.
We most definitely recommend Fernelius Ford.
Great service great people and cars
Fast courteous service on factory recall issue.
Always great friendly service with knowledgeable staff!
Courteous, professional, quality work and completed on time.
Roger and Gary in parts are awesome!
Great friendly service
Did a good job on the truck.
Prompt service
Very helpful. Clean. Nice people.
Very courteous.
Great repair work and staff.
Very kind and helpful, to stranded strangers
Very helpful and friendly staff!
Not bad
They are very courtesy.
The parts dept is great.
Very good customer service!
Got me in right away and got me back on the road.
Terrible service and never returned calls
Awesome customer service Thanks
Very friendly dealership.
Always great service
Good , reliable service
A local business, with decent people
Excellent service!
Great service.
Great auto dlrship
Great experience!
Great service
OK
Very friendly and willing to help. Fair prices on oil change,I will tell all my friends.thank you
Total reviews rating 4.7
187 Reviews for Fernelius Ford 2023:
Review №1
2022-05-12Have purchased 2 cars from them and the customer service is outstanding! Very easy process and delivery of car to my home made it so simple. Sierra is outstanding with assuring my satisfaction. We dont live intheir town but give them our business due to the excellent service weve gotten from them!
Review №2
2022-07-11Had my truck towed here after a deer destroyed the front of it. They got it in and repaired before most other dealers would even commit to assess the damage! Excellent work, awesome communication, super friendly, and done right. Aaron and the crew in the body shop are pretty great by my book! Thanks again guys! Will certainly be back when it comes time to buy another vehicle to see how the sales staff measures up...
Review №3
2022-06-26My wife bought a car here and less than a few months later we started having issues with the engine. Took it back to the dealership because we paid for the warranty and they told us it wasn’t bad enough for them to have to fix it. We went to two other mechanics that said it absolutely was. Ended up finding another mechanic that would fix it under the warranty. My advice if you’re looking for a dependable dealership is to look somewhere else.
Review №4
2022-03-22Sierra worked extremely hard to get me the car I wanted, even with it being very hard to come by right now. Everyone at the dealership was great to work with and made the process super easy! I absolutely love my new Ford Bronco and Jacob and I are very glad we worked with the Fernelius Ford team!
Review №5
2022-06-14I was on my way to Gaylord from the Soo for a meeting and as I was coming off the mackinaw bridge, I started hearing a periodic metal scraping sound. I pulled off at the next exit and discovered that a metal panel under my Ford Escape was hanging from only one side. I called my husband, he found the closest Ford dealer, called them about my problem and had him tell me to bring it right over. I got there and they got me right in. They told me if they couldn’t fix the problem and were able to remove it, I could have it taken care of once I got home. As it turns out, they were able to fix it and only charged me for a half hour of labor plus parts. I got to my meeting in plenty of time. They were great!
Review №6
2022-06-02The folks at Fernelius Ford are terrific. They go the extra mile to satisfy their customers. Hats off to Barry and Jordan specifically. They will always have our business.
Review №7
2022-06-30Treated like I dont matter and Im lying for the 3rd time when I bring my Jeep in for service!. Different problem each time. (Sales manager, Barry) (and service guys, Joe and John)This review is the 3/45 that got a 1 score from me ever!!! (10 years), which I hope means something to someone because honestly it is the truth!I purchased the Jeep at this dealership and the warranty they claimed was amazing (Toyota care), Sales manager (Barry) called me personally to make sure I bought it!!!! (After saying no)DONT DO IT! Only they can can fix at that dealership!!!!Ive had to have a Jeep shop tell fernelious whats wrong every time they send me away with the Jeep (3rd time) saying nothing is wrong from their shop.Once the Jeep shop actually found the part claimed on backorder for fernelious! at another dealership (browns).I Literally have 2 state certified mechanics at 2 different shops tell me I have issues currently, then to be told its not bad enough and to drive it til its swamped! By your mechanic. (And sales manager, Barry, in which he has NO Idea what hes talking about)Since then took to another ASC certified mechanic and he too agrees your wrong. Obviously I wont be returning for your services of any kind in the future.BTW Im mechanically inclined so the bs they give is annoying and a lie too dont trust them. Wish Id never bought the warranty or gave them my business!
Review №8
2022-05-28Very pleasant experience, Jordan was extremely helpful and quick to take care of things. This isn’t my first vehicle purchase from them and it certainly won’t be my last.
Review №9
2021-12-29I meant to write this a while ago. I bought a used, out of warranty truck from Fernelius. A week after I owned it, I had a few issues that my local dealer (Ohio) said needed addressed. I reached out to Fernelius and they reimbursed me for the expense. Very fair dealership. A quality that is tough to find now a days. Thank you. I wouldn’t hesitate to buy a used vehicle from Fernelius!
Review №10
2022-01-14Sierra at Fernelius Ford was professional and helpful. The process to purchase my vehicle was painless and Sierra made sure to answer any questions I had. I would definitely recommend this dealership to my family & friends.