Ferrellgas in East Lansing

Review №1

2021-02-15

I would never recommend this company to anybody. Terrible customer service...on hold for HOURS and then dont receive calls back. We ran out of heat and they told us it would be at least 2 weeks before my 14 month old daughter and I would have heat. One lady on the emergency number literally told me at 4:00 in the morning that I could go sleep in my car with my daughter for heat. My husband was out of town for work for a week so I was alone without heat with a freezing cold, infant for 4 full days before we decided to cancel services. My husband got ahold of Applebees Oil and Propane and they came out with a new tank and reset our furnace within 35 minutes because it was an emergency situation!! Now that is customer service! Not everything Ferrell Gas has put us through ... not to mention they mischarged us multiple times.

Review №2

2022-06-13

No longer has on board refill for motor homes.

Review №3

2021-04-16

Cant give a zero-star otherwise I would an emergency fill with sub-zero temperatures and they tell me 21 days before I can get my tank filled I had to switch company so I could get heat for my family 3 months later they still wont come and get their tank out of my yard

Review №4

2019-10-15

My experience was substandard in all respects. I tried to set up new service and they do not communicate, no return phone calls when promised, excuses and buck passing when you try to get an answer to a simple question. In my experience , they seem to have abandoned the idea of customer service. Very frustrating.

Review №5

2021-10-25

Been to this location several times to fill propane and they are never open.

Review №6

2016-03-08

Customer service is terrible and they do not schedule their deliveries so they can not tell you when your propane is coming.

Review №7

2017-04-27

The new customer service team is amazing! Each employee cares deeply about their customers.