FIAT of Santa Monica

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Name: A***** P**** B****
Date: 2023-01-06 21:32:25
Rating: 5
Comment: SERVICE DEPT: This place is doing so much better, from the waiting area which was completely remodeled and equipped, to the online scheduling, invoicing, parts, wireless paying, Uber or rented car availability if needed, etc. Most importantly, your car is serviced by experts. Try to work with Mr. Pedro Leal, he is your guy, tell him I sent you!Also, please note that most bad reviews here are from some time ago, even from when they were at a different location. I think management changed, or they internally decided to change, and even when I had complaints too from those days, since a couple of years ago they are functioning way better, and Id like to acknowledge and appreciate that. Give them a chance!

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Name: D****** C********
Date: 2022-11-17 03:35:33
Rating: 5
Comment: Very well the service department

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Name: J**** D*****
Date: 2022-09-01 19:24:06
Rating: 5
Comment: Great service and friendly staff.

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Name: J** J******
Date: 2022-07-14 01:20:35
Rating: 5
Comment: Great dealer excellent help and awesome cars.

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Name: A********* B****
Date: 2022-02-04 21:01:58
Rating: 1
Comment: This is the worst customer service experience Ive ever had.I called few weeks ago, as I needed a new rim for my Fiat 500 as mine got damaged.I decided to special order from here as they told me it would only take 10 days. The other places I inquired about the rim gave a better price but longer wait, so I decided to order from FIAT dealership as I need it my car.After a few days I paid for the rim and no contact was made with me I decided to follow up and only then I was told the rim would arrive in 3-4 weeks instead of 10 days. Extremely upset I was told that the fee was not refundable and I was then stuck. I never received an apology or a compensation for the mistake.After more than 3 weeks of waiting and nobody following up or sending any tracking for my rim, I decided to send an email and they replied that my rim was arrived.I then schedule a pick up time specifying that I would need also labor in order to change the rim (how else would I do it).I arrived at the date and time they agreed on and I was told no appointment was made. I then showed the email where they agreed on the time and they sent me to the parts department (which is a couple of steps away). At the parts department nobody wears a mask, just so you know. I was handed my rim in the box and in a very rude way I was told by R. (the most unprofessional employee I met in my life) that he only deals with parts and not service, and it would take too much effort for him to coordinate with his same dealership (couple of steps away) to accomodate customer needs after made him wait more than double the time it was supposed to. I was then told that if I wanted to make an appointment it would take another 3 weeks.In all this story I never received an apology, and they could change the rim in less than 10 minutes.Ive never experience anything less customer service friendly than how I was treated by R.I WOULD ENCOURAGE EVERYBODY TO AVOID THIS PLACE AS THEY REALLY DONT CARE ABOUT CUSTOMER SATISFACTION AND THEY ARE VERY DISHONEST PEOPLE.

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Name: K*** C
Date: 2021-08-24 23:05:26
Rating: 5
Comment: This is about the service deparment. We have a Fiat. Service Rep. Casey is amazing! He works with your situation, and has a lot of valuable knowledge about the product. Its expensive to get repairs here (its a dealership, thats just how it is), but everything about the experience reminds you that they are taking extra care with your automobile. It can be such a relief to hand your car to the professionals, and let them take care of it, (and extra covid precautions and an included car wash.) Thanks!

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Name: J*** P***
Date: 2021-06-25 14:36:31
Rating: 5
Comment: The best

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Name: B****** M****
Date: 2021-03-11 00:06:54
Rating: 1
Comment: This is regarding service here. They took two business days to begin a diagnostic of my car, despite having an appointment. It was for a suspension component btw, which I described to them, and it shouldnt be that difficult to inspect this.

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Name: Z**** B**********
Date: 2020-12-23 17:07:40
Rating: 5
Comment: This place is great! I think the issue anyone should understand regarding repairs for automobiles is it takes time. If you know and can understand this then youll appreciate this review!Sylvia my service provider associate was great! My car was having some noise that my mechanic couldnt figure out and then was suggested to take it to the dealership. Did I know it was going to cost more? YES but you get what you pay for is what I say!The part to replace was going to take a few weeks and seeing we are in this pandemic I asked if they could just keep the car and they said yes. They also offered a rental but seeing again that I was working from home, why have them give me a rental when someone else needed it!Sylvia kept texting me and keeping me updated and even more importantly a picture of what the issue was. At the end it was the sway bar that was causing an issue on my suspension and after now a couple of weeks, THE NOISE AND BANGING IS GONE!5 stars is not enough to give a score for Sylvias service and the mechanic who made magic happen ad fix our 2011 Fiat!THANK YOU SANTA MONICA FIAT for repairing the car and the service that was provided! Great job and great service! 5 STARS!!

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Name: X C*
Date: 2020-11-04 23:45:58
Rating: 5
Comment: My Fiat needed some major work done, and I was understandably anxious about it. Casey OBrien made me feel at ease, took time to explain everything to me, and was very responsive to all of my many questions. I am overwhelmed with gratitude for his genuine care! I could go on and on, but for great customer care, go see Casey. You will be happy you did! :)

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Name: M****** E********
Date: 2020-11-04 19:35:48
Rating: 5
Comment: Maserati hired our coffee catering for the launch of the dealership and again for the debut of the Maserati MC20. Energetic staff, good inventory. I believe this is currently the number 1 Maserati dealership in the region and they obviously appreciate high quality coffee so theyre great by us!

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Name: S**** C***
Date: 2020-10-27 01:38:38
Rating: 5
Comment: They provided excellent service!

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Name: B**** M********
Date: 2020-06-30 16:53:59
Rating: 5
Comment: Unfortunately the engine of my 2013 Fiat Abarth took a turn for the worst. I purchased this vehicle 7 years ago down in Orange County. Casey and the team at Fiat of Santa Monica were very honest and fair throughout my whole experience there. I thought bringing my car to a dealership would bring high fees and upsells for repairs ; however, this was not the case. I recommend coming to this dealership for repairs.

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Name: M****** S*****
Date: 2020-05-11 17:45:57
Rating: 1
Comment: So pretentious. AWFUL service! The definition of Slimy and sleazy salesman. Avoid at all cost!

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Name: M**** G*****
Date: 2020-03-16 17:26:38
Rating: 1
Comment: Please do not go there! NASTY sales people, smirks think theyre smarter than everyone... Poor customer service.. Do not go there

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Name: M*** F
Date: 2020-02-03 01:12:42
Rating: 5
Comment: The called me an Uber to explore the promenade while my Fiat was being worked on.

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Name: M**** Q*******
Date: 2019-12-30 23:23:52
Rating: 5
Comment: Fredderick was awesome! He took care of us on the phone and we were in and out in an hour! He was supper professional, honest, and so helpful!

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Name: A*** L
Date: 2019-11-30 04:57:18
Rating: 1
Comment: I called the sales team couple of times about the special they are advertising on the website for Fiat 500e. It was advertised as zero down & $2500 down which we get through CA state rebate. Acquisition fees, Taxes and first month payment due. When I visited the dealership this morning, the sales team is openly saying that they advertise these fake deals just to get the customer down to the dealership. They are asking for an additional $3000 as drive off fees which no where mentioned in the advertise nor in the fine print anywhere. This is completely ridiculous and unethical business tactics. Dont fall for these false advertisement.

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Name: A* A****
Date: 2019-11-01 17:02:51
Rating: 4
Comment: Pretty good for Alfa Romeo, Maserati, and Fiat cars and SUVs.

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Name: r**************
Date: 2019-09-27 22:11:43
Rating: 1
Comment: Made a service appointment for 8 am. When asked when i needed the car back, the clerk interrupted my answer with is 3pm good? I agree, knowing i have to be in east l.a. at 6pm. I would have preferred earlier, but... anyways i show back up at 3 and they hadnt even started. The clerk says he was under the impression i didnt need it till closing. In our conversation he interuppted me again after asking me a question.

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Name: L**** M*******
Date: 2019-09-07 00:44:19
Rating: 5
Comment: Leased my fiat from them. They were fantastic.

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Name: T***** C****
Date: 2019-08-27 23:17:37
Rating: 3
Comment: Seems disorganized. Brought my car in to get serviced, which they tout as the multi-point inspection with car wash. Was told car was ready, but it arrived still dirty. When I pointed this out, I waited an additional 15 minutes, when it should have been done before I arrived. After 15 min, it was still sitting in the same place untouched. It wasnt until I pointed this out to someone that it was finally washed, and I was told it may take 30 min.

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Name: K**** W****
Date: 2019-07-25 18:29:10
Rating: 5
Comment: Pedro was amazing! Great place to go. Great service.

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Name: R******* R****
Date: 2019-07-23 07:27:18
Rating: 4
Comment: Look at that place, I dont believe it, but I went through it only with my mind looking for the car that I won and it happened as if it were real, it was something that was suddenly that brand of car, they are spectacular for that place, Hayke has the courage to be creative.

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Name: M**** A***
Date: 2019-07-16 10:33:20
Rating: 5
Comment: Good customer service.

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Name: T*** C*******
Date: 2019-07-10 21:43:38
Rating: 5
Comment: Tommas the most amazing managerSorry to see him leave. I leased one for me and one for my daughter

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Name: F**** S****
Date: 2019-07-10 02:12:54
Rating: 1
Comment: VERY BAD SERVICE, I WAS THERE FOR 45 MINUTES WAITING FOR SALESMEN. NO ONE SHOW UP, I HAD TO LEAVE.

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Name: H***** R***
Date: 2019-07-01 22:43:38
Rating: 1
Comment: Outrageously disorganized, most indifferent staff/customer service experienced ever, in any situation. I turned in my Fiat a month early after being urged to do so by a customer service rep. at Chrysler Capital, the leasing company. The benefits of doing so is the dispensation fee is waived as is any wear and tear under $250 and the dealership pays your last month on the lease. I called the dealership to confirm and was told, yes, bring your vehicle in any time! I made sure the vehicle I wanted to lease was available and drove over.The dealer I worked with, Frederick, neglected to tell me that the rebate program was not available after your second lease. Turns out he didnt know, neither did Alex, the general manager and neither did the finance Manager, Nick. I found this out later when I went online to apply for the rebate then called the dealership. Would I have leased another Fiat if Id known the rebate was not available? NO, I really wouldnt have. But, too late! How none of the people working at the dealership knew that one of the primary perks of leasing a Fiat 500e is only available twice in your lifetime is ridiculous. do they not go through training?I asked if I could purchase the vehicle so I could benefit from the tax credit. Alex said he would find out and get back to me but they would have to run my credit again, even though it had only been 24 hours and my credit score is 831. Did Alex ever get back to me? No, he did not. I guess a vehicle sale wasnt meaningful to him at that time.A month later and Chrysler Capital sends an invoice for: wear and tear of $250 and the final months lease payment. Many, many calls later my issue has been escalated to an executive at Chrysler Capital. She was kind enough to call the dealership, magically got Alex on the phone who acknowledged the final payment was due from his dealership and assured her/me that it would be overnighted to Chrysler Capital that night. Surprise, it wasnt.Its now been months and Im still getting calls from Chrysler Capital asking me to pay for the final lease payment because they dealership never paid them. They have let me know that its my responsibility to follow up with the dealership to make sure they make that payment. Can I get Alex on the phone? NOPE. Does he return calls? No he does not. Can I reach the finance manager? NO, I cannot and he doesnt return calls either.So, basically I paid for a new lease and will now pay for the last months lease on a car I no longer had possession of in an effort to protect my credit score.Thanks so, so much to Fiat of Santa Monica, Frederic, Alex and Nick for taking away hours of my life I can never get back, taking money from me that I can ill afford to toss away and for demonstrating THE WORST customer service Ive ever experienced, hands down. When this lease is up I will never consider another Fiat and I discourage anyone from purchasing or leasing from this dealership unless you have lots of extra time and money to burn when something goes wrong.

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Name: G*** H******
Date: 2019-06-19 17:06:42
Rating: 1
Comment: On the surface it seems like they know what they are doing, however, beware. This dealership and the people that work there are very incompetent. We recently leased our second vehicle and just like the first time, they made mistakes on the forms which resulted in the DMV having our incorrect address on the registration. The license plates never arrived so the DMV sent them to the dealership who then forwarded them to me without making the correction. Multiple phone calls and voicemails left and not one person has responded to help me correct. Now I have to go to the DMV and wait there for some ridiculous amount of time. I would suggest going to another dealership for your purchasing/leasing needs.

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Name: J***** U***************
Date: 2019-05-30 13:34:47
Rating: 5
Comment: Awesome service

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Name: M****** a** M*** T***
Date: 2019-03-29 04:23:13
Rating: 4
Comment: Though under construction awsome vehicles

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Name: C**** A***
Date: 2019-01-28 22:19:45
Rating: 1
Comment: BUYER ALERT!!! Multiple problems with a new Fiat 500e and Management avoiding contact or fix despite multiple attempts.Bought a Fiat 500e end Dec 2018 from Sales guy Mauricio (who then left the company).1. No User Manual. Just grabbed an old 2016 one for me at delivery. Chase many times until they ship back the original new one after two weeks.2. No flat tire inflator. Grab another one (not sure if used or new) at delivery upon asking only.3. No 2nd car key. Only tell me about it after all payment and paperwork at delivery. Still waiting for it now after 4 weeks.4. Front parking and turn lights are off. Fixed it at another dealership.5. Worst Problem: Parking Light Warning still ON after fixing the light. Fiat Ontario said the wiring has been tempered with (see pictures) and is not covered under warranty. Its a brand new car and of course I am not paying a dime to fix it. Chase Alex Schwartz Sales Manager of Fiat Santa Monica many times and to no avail. Left many messages and wont call back. Finally got hold of him and he said he has to check with Service and never call back again.Deal with this dealership at your own risk. You have been warned...

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Name: L*** L*****
Date: 2019-01-15 05:45:50
Rating: 5
Comment: The people here are very nice.

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Name: M****** S******
Date: 2018-11-28 21:46:02
Rating: 1
Comment: Buyer beware. I’m hoping this post is helpful to any Fiat owners out there. Came here to get a window fixed. There is a $185 diagnostic fee. Little did I know, that just gets you in the door. That fee is a base plus any other service they perform on your vehicle. Expect a high tab leaving. A quick fix for my window regulator and I was quoted nearly $900. I don’t have Maserati money so I declined and walked out having to pay over $200 just for an explanation of what was wrong with the door and window. Complete waste of time.

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Name: R L***
Date: 2018-09-26 02:02:02
Rating: 3
Comment: Sales Dept. (Anya) was great (5 stars), Service Department hours & time estimates are abysmal (1 star for at lease providing a rental every time), so average is 3 stars.I had 3 to 4 recalls on my 2015 Fiat in the 1st year I owned it. My leasing experience was fantastic--if Anya is still around, ask for her. She is no pressure, straightforward, and she worked with us to get us to the numbers we wanted.However, the so-called Service Dept. was abysmal, and has been for me since Day 1.The 1st strike against the Service Department was when we went to pick up our new Fiat: our car was dead. The Service Dept. was in charge of prepping it for delivery. When we showed up, the car would not function at all. We turned the key, and the dash wouldnt even light up. It was the weekend, so nobody was around to figure it out. At least the Sales Dept. gave us the option to wait a few days for the Service Dept. to work it into their queue and figure out the problem with our car, or take an alternate vehicle that would power on.Since then, we have had to deal with the Service Dept. many times thanks to 3-4 recalls (it flat out stalled twice, once in the middle of an intersection).The 2nd strike against the Service Department involves their hours. The Service Department is unavailable to service vehicles at times that are convenient for the average working human being, and they wont work with you or Sales staff to make your life even the slightest bit easier:- Want to drop your car off early? Too bad. There are spaces on the lot, but the Service Department wont let you leave your car on the street or lot or leave your key with Sales staff- Want to pick up your car after 6 pm? Too bad, the Service Dept. wont arrange it with Sales- Want your car serviced weekends, when youre not working? Too bad, Service Dept. is closed- Want to get service while you are on vacation? Too bad, Service Dept. wont give you a firm completion date & time, or they will blow it, and wont keep your car past the day they finish service.- Is it a holiday? Service Dept. is closed, so no service for you.If they can do anything to make your life easier to make up for these drawbacks, they wont do it.The third strike is our Fiat service has involved problems the Service Department knew aobut but did not tell us about. Good service departments reach out to customers about known problems to avoid headaches later. Instead, SaMo Fiat Service waited for our car to die, then told us about the known issues after our car was towed in.The fourth strike is that the Service Dept. always takes longer to complete the service than they tell you it should and even takes longer than the extended time they build into their scheduling to give themselves wiggle room. A couple of the recalls for our car involved reprogramming a unit on our car. They told us it should take only a couple of hours. Every time, it has taken a day or more. So I have dropped the car off thinking I can have it later that day, then I end up going back and spending an hour at the Service Dept. negotiating a rental.This last point brings me to the only redeeming qualities: The Service Dept. comps a rental every time I go in, and they do eventually fix the many problems that creep up in a Fiat. Usually its because theyre taking a few days for service that they said would take only a few hours. But they would be truly and completely awful if they didnt do at least this much, so Ill give them a star for that.The final strike is that a better Service Dept. might recognize that being fully booked for days in advance during their bankers hours might mean that there is enough business to add some hours after 6 pm or on weekends.A friend of mine who worked at a Honda dealership said that the Sales Dept.s job was to sell a customer the first car, and the service department was responsible for selling every car after that.Fiat Santa Monicas Service Dept. successfully convinced me not to lease another Fiat, because it is so difficult to find a convenient time to get it serviced.

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Name: S****** B***
Date: 2018-09-03 23:10:54
Rating: 1
Comment: No customer service what so ever

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Name: V****** K********
Date: 2018-09-02 23:34:51
Rating: 5
Comment: Just got a new car Maserati Levante which I’m very happy about . My sales person was great her name is Marzieh Mehrabi she was really helpful and nice . The whole process was very quick I would definitely recommend her

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Name: M****
Date: 2018-09-02 14:09:13
Rating: 5
Comment: Awesome people, really go above and beyond to help customers get what they want and need

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Name: K******* L***
Date: 2018-09-01 19:18:22
Rating: 5
Comment: My lease was ending and the Alfa Romeo Giulia was one of the options I was considering for my next car.Mauricio at Santa Monica Fiat was helpful, knowledgable and pleasant to work with - never too pushy even when following up after my test drive.After mulling over my options for a week, I decided to go with the Giulia Ti and couldnt be happier. The process was easy and he worked with me on the price to get to a place we were both happy with.If youre in the market for a Fiat, Alfa or Maserati, I can recommend Mauricio and SM Fiat without hesitation.

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Name: K**** M******
Date: 2018-08-31 14:03:20
Rating: 5
Comment: I called around to several other Fiat dealers in the area about a specific car model, and after being met with several disintersted eh, we dont have that responses, I miraculously stumbled upon Fiat Santa Monica. From the very first phone call, Mauricio was more than happy to answer my questions and then elaborated on what they did have in stock and what else I might like instead. Due to his super friendly and professional attitude, I headed over that afternoon. I ended up getting exactly what I wanted, just in a slightly different color (which Mauricio had sugggested I would really like in person, and he was right). Mauricio cheerfully helped me through every step of the process and was the complete opposite of your typical car salesman. I was afraid that as a single woman, I might be spoken down to or patronized in some way, but that was not at all the experience here. Nick, one of the managers, was also extremely courteous and friendly. I would recommend Santa Monica Fiat and Mauricio in particular wholeheartedly if youre ever in the market for a Fiat, Maserati, or Alfa Romeo. 5 stars!!

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Name: C********** M***
Date: 2018-08-29 23:57:09
Rating: 1
Comment: Absolutely horrible. I refinanced with another company, meaning I get a nice refund from the gap insurance and service warranty I did with this dealership.Over two months the original documents for cancelation of the warranty were submitted in person at the dealership(June,2018), then calling and calling to get any update after the appropriate time had passed. Im Constantly getting the Cold Shoulder from all the reps, even managers; I took it to myself to contact the companies that SMFIAT got their GAP insurance and Service Warranty through.Found out in mid August, the service warranty company JUST received the cancellation form and the GAP company had NO CLUE about any cancellation!!! Where then I had to fax over My copy of the cancellation form to the GAP company so that they can start the process and told me to call back in 10 days...11 days later, I call the GAP company and they tell me that the form has been submitted (YAY) and then now I need to call the Dealership to find out anything more...(-_-).......... Guess what I called the Santa Monica Fiat Dealership(Accounting Dept this time) and still couldnt get ahold of anyone. (-_-)AHHHHHHHHHHH Around and around it goes!!!!!! SAVE YOURSELVES THE HEADACHE!!!!!!

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Name: C***** M****
Date: 2018-08-03 18:17:52
Rating: 5
Comment: Great parts and service customer service! I needed a new window regulator and I found a different dealership with a better price tag, but Santa Monica FIAT price matched! James helped me and he was awesome - definitely recommend going to this location.

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Name: P**** C****
Date: 2018-07-24 20:29:19
Rating: 1
Comment: Fiat Roadside Assistance towed my 2017 500e to their service department. At which point my car essentially disappeared. The staff at Roadside Assistance and myself made many calls over the course of 4 days to this dealer and nobody knew where the car was.Finally, I drove to Santa Monica myself and lo-and-behold my car is parked front and center in their lot. The people answering phones did not care enough, and repeatedly couldnt be bothered to look for or investigate my issue.

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Name: J*** M*******
Date: 2018-07-18 15:30:35
Rating: 5
Comment: Brian from parts was very helpful and found my part for door immediately. I come here for oil changes and the customer service is fantastic. Fiat Santa Monica is the best!Jack

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Name: R*** M*******
Date: 2018-06-25 19:22:51
Rating: 5
Comment: BRYAN WAS VERY HELPFUL IN GETTING MY SENCOND KEY FOR MY FIAT 500 I WILL DEFENETALY COME HERE AGAIN NEXT TIME

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Name: A***** J******
Date: 2018-04-01 01:15:16
Rating: 5
Comment: I am in need of a new vehicle, my car is old and on its last leg. I went into the Auto Gallerly a little clueless about what I was looking for. Andrew noticed me looking around and was kind enough to offer me assistance. He helped me paroose and i decided I want an Alpha Romero. I was crucnched for time, so i had to leave but i will definitely be back. Great service, highly reccomend.

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Name: J**** C****
Date: 2018-04-01 00:43:39
Rating: 5
Comment: I needed an affordable car so I went to the Auto Gallery (since I work close by) and I looked at the Fiats. Andrew told me he used to have one and it was great for parking in small spaces. He really sold me on it so I’m going back with my sister to get one. They may be small but they are really cool cars and come in handy in LA where parking sucks.

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Name: C* D*** Y*****
Date: 2018-03-27 22:05:56
Rating: 1
Comment: It’s sad what has happened to this place. The former Fiat of Santa Monica was wonderful and had excellent customer service. The service center has now moved and has been combined with Maserati, as Fiat owns Maserati. The “new” employees (Maserati employees who are now dealing with Fiat) are completely arrogant, uncommunicative, and dismissive. It’s really unfortunate that no one at Fiat cares about this.

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Name: T** H*****
Date: 2018-02-28 02:12:00
Rating: 1
Comment: No care about customer retention. I started out thanking them for being available to see my Fiat 500 Abarth, and that I might be in the market for a 500e as well. I mentioned I came to them because they sponsored several exotic forums to where I am a member. And when the 32k service and inspection was recommended, I opted in, because I wanted to start out the relationship with a car with a clean bill of health. So when I returned to get my car I was met with a bill for $650+. A little steep for such a car, but hey, relationship building. Then I was pointed to the valet. My bill of service had no notes on it of any use. Was my car falling apart? was it in perfect health? was it burning oil? Nothing. Even a $100 oil change at Jiffylube or Pepboys they at least say thanks for coming in and give you a thumbs up or go for the upsell with a checklist of things to look at. Nothing. They tend to be a dealer that leases a lot of Maseratis and Alfas to people that probably know nothing about cars beyond the badge, so maybe they are just used to taking money and pushing people out the door without any information.

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Name: N****** U********
Date: 2018-01-25 04:50:37
Rating: 1
Comment: Terrible service. Took them three days to tell us that our Fiat 500 needed a clutch. Then they tried to charge us $3000.00 for a clutch replacement! Even at their ridiculous $225/hr labor rate that seems like a lot of hours to replace a clutch. They also wanted $400 to change a battery (part + 1 hr labor). I did it last time and it took me 15 minutes. I was told that they would match any estimates that I had. I had one for $1,100 that I was told they would honor. Hmmm. Overprice much? Oh, did I mention that Brad, the service guy, was a condescending jerk. Stay away from this place.

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Name: D**** K*******
Date: 2018-01-14 23:25:25
Rating: 5
Comment: Mauricio is awesome! He made our experience easy and comfortable. We are leasing the fiat 500e Mauricio is very knowledgeable salesman. I would recommend Mauricio to anyone who visit the Santa Monica fiat.

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Name: D****
Date: 2018-01-09 06:23:26
Rating: 5
Comment: Went to just look. Mauricio was great. Very informative without coming on like a hard core salesman. If we get am Alfa it will be from him.

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Name: r*** a*****
Date: 2017-12-27 21:31:54
Rating: 5
Comment: Excellent

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Name: D***** S*****
Date: 2017-12-09 02:09:57
Rating: 5
Comment: Friend people with good knowledge

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Name: F**** M******
Date: 2017-08-14 20:47:42
Rating: 5
Comment: We had an excellent experience purchasing our new fiat would reccomend this dealer to everyone !

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Name: R**** F*******
Date: 2017-08-12 16:55:02
Rating: 5
Comment: I bought my first car in this dealership and I absolutely love it. Mike and Isaac were very very helpful, spent 5 hours with me to help me to find the best financing and insurence. Everything was super smooth. Amazing client services. Thank you guys!

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Name: P***** E****
Date: 2017-07-02 15:55:03
Rating: 5
Comment: Great service. Went in for my first car buying experience by myself and they all were super friendly and took great care of me. Collin was great and very helpful, and never pressured me. Jon was great at helping me get the exact car I wanted even though they didnt have it in stock. Nice atmosphere as well.

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Name: G***** F****
Date: 2017-06-22 21:08:28
Rating: 5
Comment: Alan Osorio did a great job for me. Went in for an oil change and thought to have them check a buzzing noise from the dash. He offered a loaner (I didnt need one, but how cool is that?). They fixed the buzzing noise and washed the car (it was beyond dirty). Fantastic! Thanks guys!

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Name: n***** y*******
Date: 2017-06-15 18:06:16
Rating: 1
Comment: Ok guys you, I gave you MULTIPLE times over the course of 3 months to rectify my complaint. Now, in good faith I can leave the review you deserve. When I leased my car I was talked into purchasing a wear and tear insurance and told that would prevent any charges at the end of the lease. I turned the car in in March and was told by Chris morales that no charges would happen and given his card in the event it did. Sure enough charged for some wheel rim scratches. I called and was given the run around about how to remove the charges for 3 months!!!! No return calls from this guy either. After enough of it, I called fiat who said they will send me a check. Watch out, this insurance they try to sell you is a scam and a run around. Bad business guys and I will never be back!

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Name: l*** i* g***
Date: 2017-04-18 16:18:24
Rating: 5
Comment: Great service, wonderful sales people, professional. I truly enjoyed their honesty and professionalism. Collin and Issac handled my purchase and did way above the best. Bravo

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Name: k*** b********
Date: 2017-03-14 21:47:34
Rating: 3
Comment: Nice cars. No section for customers to get coffee or a drink. The guy didnt know what heads up display is, yet free WiFi, no enough parking space.

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Name: B**** B*********
Date: 2017-03-11 16:01:43
Rating: 5
Comment: Always great service

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Name: A**** A****
Date: 2017-02-14 14:28:00
Rating: 5
Comment: Excellent

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Name: F****** J*****
Date: 2017-01-16 17:24:19
Rating: 5
Comment: Friendly staff that takes care of you.

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Name: D g***
Date: 2016-11-30 21:00:00
Rating: 1
Comment: Went in for service and left unhappy,

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Name: R** M*****
Date: 2016-11-14 20:04:01
Rating: 5
Comment: Took good care of my car...

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Name: A***** D** T***
Date: 2016-11-01 18:44:22
Rating: 4
Comment: Great people, great service.. Parking lot is a little tight

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Name: J*** G******
Date: 2016-09-30 08:40:53
Rating: 5
Comment: So happy to get an amazing deal on a new 500e. This is our 2nd 500e lease from SM Fiat and we couldnt be happier!

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Name: S**** A******
Date: 2016-07-31 19:27:18
Rating: 5
Comment: Daniel was knowledgeable about the cars and very thorough in explaining the sales process for a first time buyer like me. Great service and atmosphere.

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Name: R**** L***
Date: 2016-07-03 17:22:51
Rating: 3
Comment: Eh

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Name: D**** M* C****
Date: 2016-06-05 04:17:26
Rating: 5
Comment: Great service! Go to Isaac

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Name: R**** M*****
Date: 2016-04-30 01:55:14
Rating: 5
Comment: Charlie is the best! He made our experience very exciting and smooth. We love our new fiat!

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Name: m**** l****
Date: 2016-04-25 02:50:58
Rating: 5
Comment: I bought a 2013 Fiat 500 Pop and Im extremely happy with my purchase. Charlie and Alex were kind and professional, and did all they could to get me a great deal - even though my credit is less than perfect. My dad came with me to make sure I didnt get dooped, and he was so impressed with the service we received that he himself is considering buying a car from them.I would recommend Santa Monica Fiat to any one of my friends!

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Name: T*** G******
Date: 2016-03-26 17:10:24
Rating: 1
Comment: Who knew. FIAT dealerships dont need to perform all of the items listed on the required maintenance lists unless you specifically ask. FIAT USA basically leaves it up to the individual dealers to decide. Santa Monica FIAT didnt rotate my tires (as stated in their own maintenance manual ) for the four years Ive been taking my FIAT to them. When they finally did, there was significant road noise resulting. Now they tell me the solution is for me to buy new tires. Who knows what other required maintenance has NOT been performed over the last four years. I called four other LA FIAT dealers and they all rotate tires every time an oil change is performed as the manual states. Santa Monica FIAT refuses to return my calls to resolve the situation. People ask me often how I like my FIAT. I will have a much different answer from now on.

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Name: J* B*****
Date: 2015-12-01 03:23:06
Rating: 3
Comment: Small, cramped dealership. The good is that they also sell Alfa Romeo cars. No customer parking.

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Name: R****** F******
Date: 2015-06-16 03:23:28
Rating: 5
Comment: We had a fabulous experience with Lauren our fantastic sale girl !!l she is not pushy and very helpful . Girls if you want to be in charge, but deal with a woman lauren is your girlshe is an all star no matter what sex you are.Everybody was very helpful there . we love our 500e and would highly recommend fiat santa monica .

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Name: M**** M*********
Date: 2015-02-03 21:52:07
Rating: 5
Comment: Isaac Monsour is fantastic. Knowledgeable, friendly, candid, not pushy, helpful in every way. Hes got a nice low-key personality, and was an absolute pleasure to deal with. He even appears to have some special kind of double-jointed knees that allow him to fold his long legs up, origami-like, into the back seat of a 500 without crying in pain. Either that or the back seat is WAY bigger than it looks.

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Name: G******** L****
Date: 2015-01-10 21:44:42
Rating: 5
Comment: This was one of two Fiat dealers in the LA area that I had narrowed down after doing an online search for the 500e I wanted. They were very flexible in terms of timing to accommodate my busy work schedule during the week, and I completed my new lease transaction in about 2 hrs. If you already know what youre looking for or have a pretty good idea, Id completely recommend going here as they dont waste time and will take care of you. The right-sized showroom itself is also very open, inviting and not car-sales-feeling. Tommaso was a great sales rep to work with!

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Name: C***** H**********
Date: 2014-12-22 18:53:46
Rating: 5
Comment: Charlie and his GM were amazing and my Fiat 500e is the smartest purchase ever. I highly recommend these guys because they do what they promise.

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Name: J*** L****
Date: 2014-11-14 00:35:35
Rating: 5
Comment: As all my contacts and experience with Santa Monica FIAT... EXCELLENT!

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Name: G******** D********
Date: 2014-09-23 21:58:07
Rating: 5
Comment: I leased a Fiat 500e over the weekend and I am thrilled with this little electric car!I loved working with Tommaso. He was very attentive and honest through out the whole transaction and he knows everything about Fiat cars, especially electric cars since he drives one himself. He even did a dealer trade so I could get the color & options I wanted. I think Tommaso went above and beyond with service and communication. I enjoyed working with him which is saying a lot because, in my experience, a car lease or purchase negotiation is normally quite stressful.

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Name: R******* L******
Date: 2014-09-16 13:23:01
Rating: 5
Comment: As usual my experience was extraordinary! A big thanks to Rodney and all his team!

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Name: S****** H********
Date: 2014-09-10 21:23:26
Rating: 5
Comment: I leased a 2015 Fiat 500 Sport over Labor Day weekend. I had previously contacted multiple dealerships in the Los Angeles region and researched deals for the car. I was very impressed with the information received from Jon through email exchange and my contact with Charlie to answer any questions about what car to lease - I was considering the 2015 Fiat 500 Sport or the Fiat 500e.We went to test drive the car with Charlie and he provided us with incredibly genuine information about the car and what option would be best for me. He was also extremely knowledgeable about the cars engine and mechanics- something I know very little about.Everyone we dealt with that day was extremely professional and genuine. I did not feel rushed to make a decision or pressured to sign which truly made my car leasing experience. Thank you again!

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Name: W****** H*******
Date: 2014-09-10 01:19:59
Rating: 5
Comment: Unfortunately, I was involved in an accident in my new Abarth 500. I took the car to Santa Monica Fiat and was naturally concerned that mechanically it be restored, as close as possible, to an as new condition. I expressed the issues that I believe needed attention to Rodney, the Service Manager. He understood completely. The bodywork was done be Hermans Auto Body and they did an excellent job. The mechanicals were addressed by Hermans and S.M. Fiat. I really appreciated Rodneys knowledge and professionalism. Hes the best Service Manager Ive dealt with. With respect to Hermans, Tony Garcia was fabulous and always kept me informed as I live 90 miles north in Santa Barbara.

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Name: C****** B*****
Date: 2014-09-03 23:49:24
Rating: 5
Comment: Rodney and his team always take care of me when I go in for service. My engine light went on this week, so I pulled into the service station with no appointment. They were all still their friendly, helpful selves and were able to assess the problem and fix it quickly that I still arrived at work on time. They are the best!

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Name: J*********
Date: 2014-08-30 20:20:43
Rating: 5
Comment: The agency is professionally run, the service personnel are highly experienced and extremely honest in their assessments and straightforward in their communication. They know Fiats completely, and a been able to answer all of my questions including ones that other agencies did not have the answer to. If they don’t know the answer they will get it for you, I have been very satisfied not only with the quality of the service but also with the communication.I highly recommend this agency based upon several years of experience with it. My other car is a Lexus and that is the standard of service competence that I have come to expect. This agency more than meets my expectations in that regard. The prices are extremely reasonable. With a Fiat it is important that experienced competent people who know the car do the service. That is exactly what you will get at this agency.

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Name: E**** L*****
Date: 2014-08-27 20:48:28
Rating: 5
Comment: Highlight: Isaac Mansour was hands down the coolest most down to earth person I’ve met in the dealership world. Got the deal I wanted and he made it a painless experience.First let me tell you, I have been shopping for a FIAT for a while. I have met all kinds of salesmen from the ones that just brush me off because I look too young, to the ones that get very upset and pressure you to come in to their dealership.In the very first phone call Isaac stood out from the rest, he was calm answered my questions, never felt pressured. He called every few days to check up on where I was on my decision, and see if I needed any information from him. Once I shopped around and decided on the car I wanted, we negotiated over the phone, they beat any deals I had from the competitors and they honored the price when I came in person. I must say, I was very surprised about the experience. I love the car and love the deal.

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Name: M**** S******
Date: 2014-08-07 21:01:40
Rating: 5
Comment: Jon Schwartz and his capable sales staff are top notch. Anya Latkina was superb, patient, and amazingly helpful with all the details. Great group of people. I have recommended them.

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Name: B*** K***
Date: 2014-08-04 23:15:20
Rating: 5
Comment: Hands down the BEST car purchasing/leasing experience my wife and I have ever encountered. The whole place has the atmosphere of friendly welcoming without the pushy typical car salesmen attitudes that permeate throughout the industry. Throughout our visits there while considering the 500e, there was no, and I repeat NO pressure to make the commitment. They were there to answer all of our questions and guide us through the process, but never once did we feel pressured into anything! A truly remarkable car buying experience. I wish every dealership could send their representatives here to take lessons on how to interact with potential clients. Lauren, Sam, and the rest of the staff were simply awesome, and consistently went above and beyond - if youre in the market for a Fiat, this is beyond a doubt the place to come! (And even if youre not, come by and test drive the new 500e and be blown away by what an electric car can do!)

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Name: L**** T*******
Date: 2014-01-02 21:26:08
Rating: 5
Comment: Great dealership, no hassle. Anya was an excellent salesperson, happy, upbeat, and completely knowledgeable.

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Name: A*** H*****
Date: 2013-12-20 02:04:42
Rating: 5
Comment: Santa Monica Fiat might as well be called heaven on earth. Samantha Myles is quite possibly the worlds best car saleswoman because she is the complete opposite of everything you would expect from one. Shes super fun and friendly and made buying a car so much fun. You would literally be insane to shop anywhere else, team Santa Monica Fiat for life! THANKS SAM!

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Name: d***** p****
Date: 2013-11-27 09:37:51
Rating: 5
Comment: Charlie Z helped me by my brand new FiatHe was brilliant and I was happy getting the car i wanted black on blackFiat SportHe took the time to explain everything and I will recommend him to my friends and familyThe whole experience was great and although I have had 2 other cars this is the first one I have bought myself.Everyone at the dealership was great and although it took some time it was worth it.I would recommend Charlie Z as he clearly cared and took the time to help me and show me all the features.Thank you Charlie I am really happy and lucky you served me

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Name: A**** G****
Date: 2013-07-31 15:07:06
Rating: 5
Comment: Nathan and Jon made the process of getting my 2014 500L, which I LOVE, amazingly painless and satisfying. Recommend this dealership highly if you know what you want and want a very laid back car purchasing experience.

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Name: M****** S*********
Date: 2013-02-26 17:09:46
Rating: 5
Comment: I went to Santa Monica Fiat just to do a test drive on an Abarth. A short time later I was driving away in a beautiful new car! The staff was friendly, helpful, caring, and worked very hard to move the process along quickly. They even offered to go buy me lunch. I would recommend them to everyone.