Kerbside pickup
Yes
Firehouse Subs Westridge in Westland
Categories
Location on the map
Westland, Wayne County, Michigan, US
Service options
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Kids' menu
Yes
Quick bite
Yes
Dining options
Lunch
Yes
Dinner
Yes
Catering
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Tourists
Yes
University students
Yes
Payments
NFC mobile payments
Yes
Phone: +1 734-858-7040
Site: https://www.firehousesubs.com/lo...
Site: https://www.firehousesubs.com/lo...
Opening hours
- Monday:10:30AM–9PM
- Tuesday:10:30AM–9PM
- Wednesday:10:30AM–9PM
- Thursday:10:30AM–9PM
- Friday:10:30AM–9PM
- Saturday:10:30AM–9PM
- Sunday:10:30AM–9PM
Comments (189)
Ordered the Hook and Ladder with just the meat hot. It was delicious. The service is always great.
First time here food was great. The young man at the register had great customer service. The manager on the other hand was rude. She couldnt hide her distaste for my presence in the establishment. Instead of helping the young complete my order she made him do it all by himself. She needs a refresher course on customer service.
We always enjoy going to this Firehouse Subs location. My husband loves subs, and always says that Firehouse has quality ingredients. Plus, he really likes their rewards program
For the price, this simply is not enough. Absolutely the thinest subs Ive ever seen, and also some of the most expensive.
I had 1/2 Hero Sub and bowl of chicken and dumpling soup. It was very good. The soup stayed hot all the way until the very last spoonful.
Messed up our order didnt have hair nets or gloves on just disgusting health department needs to visit
Hands down, best local sub I have had since I have moved here 3 years ago. My only regret is we didnt order sooner but they dont deliver. It was fantastic. I definitely would recommend this place. They have made a regular out of us!
Food was delicious, but the service was slow.
Great sub, great staff, everything about my visit was great. Place was clean and I felt they were addressing covid concerns. I would recommend this location and suggest people who havent tried firehouse to give it a try. Cant say any of their subs are actually 5 Star worthy, but my visit at this location and time was 5 star worthy.
Food was good. Unfortunately the size of a small (about 3) for almost $6 was crazy. I got the Hook & Ladder combo and a small meatball sub and was still hungry. Not much food for $17.
Waited 19 minutes today for my food as an eat in customer. Ive never had service this slow in my life, and their prices seem to be way higher than the Plymouth location. Everyone was friendly, but clearly theyre understaffed. I probably wont be going back to this location again. Also, when I was just about ready to leave, I overheard the manager on duty tell the employees that they needed to make sure the meat in the steamer went on the sandwiches. This seems fairly obvious to me to put the meat on the sandwich.
First ever visit to a Firehouse subs. Place was clean and had about 7 people waiting for food. Not a big deal to me. Ordered 2 medium subs. One was the NY Steamer and the other one was a Pastrami Rueben. We decided to eat in. When our food came out after about a 10 minute wait, both subs were wrong. Neither one was even close to what we ordered. The girl behind the counter remade our order real quick. The guy behind the counter must have been new and did not know the subs yet. We were satisfied with the subs once we got them.
You get what you pay for, the price is good for the best Subs around and the Sube here are the best.
Great food. Decent price. Staff is very accommodating. Would recommend this to anyone.
I ordered the corned beef sub....it did not have a taste to it at all. My lemon cookie was hard as a brick. I asked her were the cookies fresh. I will never eat there again.
Service was very good and quick. Sub was delicious and big!
My wife and I just left this restaurant around 8:30 and we are not pleased with our service. The place was not CLEAN it deserves to be shut down by the health department. When I started to approach the bathroom I was hit with a STRONG unpleasant smell. As my wife and I were ordering our food. We seen ants on the floor as well as the counter. My wife found hair in her food as well. The lady didnt even wanna take my order and seemed uninterested, this is unacceptable and we wont be back. I did take it upon myself and called the health department to let them know what we saw
This used to be my favorite Firehouse. The last 3 times we have gone, there has been an issue. Either the food was completely wrong or they forgot something. Went at 7:30pm tonight and they had already put all the chairs up on the tables so no one could sit down. They dont close until 10:00pm. I am extremely disappointed with my experience here. I will definitely be driving to a different location rather than returning to this one.
Rhiley was fast in making my sub (which I fully customize) and engaged in conversation with me the whole time. It was nice to have that warm welcome. It made my day. Definitely kicking subway so the curb. Better quality and better staff by far!!
Got sick because they put onions on it. I asked for no onions. Love it in Texas but this one, NO. Mot enough meat, the sandwich only had meat in the middle, none on the ends.
I waited over 25 minutes for one sub. If I had that much time on my hands I would’ve sat down at a restaurant. there was a line of about eight people and only one person working. Pretty ridiculous for a Monday night. Meanwhile the manager and some girl hung out in the background complaining about other employees. Slow and unprofessional.
Over priced Sandwiches . Ask .myself a question. Why go here ? When I can done in and have a actual meal for the same price . My opinion .
Messed my first sandwich up. Called to let them know about it. They answered the phone no hello no nothing set it on the counter and ignored it for 5 minutes. At that point I hung up and drove back up there. The lady behind counter was a jerk. The manager was apologetic and remade my sandwich. I wasnt upset about my food being wrong but upset about the ladies attitude and the lack of phone etiquette.
Short on staff. The one manager had a bad attitude and had her shoes off showing her toe nails when I walked in. Other staff memberS were hiding out in the bathroom while waited to order. Finally got my order after almost 20 minutes. This location needs a new staff. They were not the cleanest location I’ve been to I have reported them to the health department. I was discussed by the lady Simone was had her shoes off when I walked in.. yuck! 🤢
Excellent taste, but dont try going during your lunch break. It takes them at least 15 minutes to make one sandwich, and only one other customer in sight. Maybe they had a lot of online orders!?!?
Subs were good. Service was up and down. The girl at the register was highly distracted by the other two she was working with while she took our order. Everything was pleasant and worked out though.
My steak and cheese was very poorly prepared. Sandwich folded and jammed to one side, it was a mess. Also found a plastic piece in with my food. You can say I wont be going back.
I wanna give this place 50 stars !! I wanted to try something new so last week I went to Firehouse with my husband and kids. I loved the firemen decoration all over and it was warm in there too . I was so glad this place has high chairs because barely any restaurants have them anymore. The woman at the register was so sweet, she was smiling and cracking jokes and she even made my kids laugh! I instantly felt welcome. I didn’t know they did table service either, our food was brought out to us and again the workers were smiling and treating us like family, i felt incredibly welcome. My 2 daughters enjoyed the hats they gave us and the food was so goodI ordered a sub to go so I could eat it for lunch . I tried the Italian sandwich and the cheese was melted perfectly and even tho my order was hard they got it right. Not only was the food delicious but I appreciate how when I had questions the crew seemed so happy to help me out and I thought that was very cool because most people would get an attitude. I feel like Firheouse is family freindly and if you want a place with high chairs and free refills go here !!! I will definitely be coming back over and over and OVER AGAIN! I could write a 10 page review on how much I love this place Im definitely recommending you guys to my friends! I ❤️ Firehouse !!
Took them one hour to make a small and one medium sandwich and we were eating in the store. They said they had alot of hubgrub. I think they should take care of people who are eating in first
Called in order guy on the phone was very rude and unprofessional! Kept rushing me asking if it was a combo? Cutting me off the whole time! And abruptly hung up? Lately the service is not good. Definetly different from when it first opened! You have to constantly check your order because usually something is missing. Wont be coming back after tonight!
I ordered my sandwiches and it was a long wait just for two sandwiches. One worker was having a whole conversation on the phone while making my food and it seemed to me like the phone call she was having was more important than making my food and to me that felt wrong. She never said a word to me and just went to the back when she finished putting my food together. I didnt feel welcome by her and I didnt feel like she really cared about anything she was doing. Then the othr girl that was there had her hedphones in a ear and didnt even wash her hands before putting on gloves which made me rethink eating the food. Both of them were having inappropriate conversations that everyone could hear. Plus there was no pickle in my bag, my sandwiches looked thrown together it was so sloppy. There was bbq sauce all over my bag and the napkins were covered in greasy fingerprint. Wasnt the best of work for someone on there phone while their working. This will be my last time going to this place, Im sticking to Subway.
So far this firehouse sub location has been consistently good. Would 100%recommend, love coming to eat here. It is actually quite a drive for us, so that means something.
Excellent food as always.
03/22/2018 I didn’t even want to rate it 1 star, I had 2 horrible experiences at Fire House Westland. First experience I ordered online went into store 10 minutes later after my order was ready, I went into the store I told the Man at the register that I was there to pick a online pick up he told me they was “finishing it up right now” I’m like my order suppose to have been ready that’s why I ORDERED ONLINE. So I wait for 15minutes still nothing. So I finally go back to the register and I said I’ve been waiting for my order for a minute and I ordered online what’s going on. The man told me again that they was working on it, so I’m like that’s crazy because I ordered over almost a half hour ago 😡 so the young lady came to me and asked for my receipt and she was like I think we made this already and I’m heated at this point because there’s no point to order online if your order isn’t prepared when you get there. So I wait 5 more minutes and I received my food and no apology no nothing and my pickles wasn’t in the bag which made me more angry.2nd Experience was 4/3/2018Ordered online again and when I arrived to the location and my food wasn’t prepared again at the time that it stated that it will be ready, and then the guy questioned my order saying that they have to make sure my card is legit I’m looking confused because the order went thru. After 15 minutes I finally received my order. I won’t be coming back to Fire House Subs as much money that I have gave this restaurant I will never do it again. 2 HORRIBLE experiences was enough. Never again they lost a loyal customer.
This place ROCKS! The staff is super friendly! The location is clean. You can sit outside(limited seatimg) if you wanted to.
Always get the meatball subs. I know times are different, but employees do not talk to each other. It just seems weird in the store.
Guess my expectations were very different as I was used to a really great Firehouse Sub in Mesa AZ. Wont be going back to this location in Westland. No excuse for a dry tasteless sandwich.
Great sandwich, great service
My sub was excellent. One of the best Italian subs but i cant give you 5 stars because of the cell phones. Where i worked no cell phone except break or lunch. Thsts the only problem i have.
Incredibly unprofessional and unorganized staff. Orders take incredibly long because staff are sitting around talking and moving extremely slowly. Very little concern on their part for the customer. Would not recommend this location.
Good subs, staff was great and very friendly. Will be back soon.
Food is exquisite... cant keep eating here because the menu is pricey but the subs are yummalicious.
Im not sure if my spelling is correct, but a employee by the name Earnest took extra time out of his day to make mine better, and it was really appreciated especially after having to put my puppy of 12 years down, after letting him know about my situation in a casual conversation he made my sub and bought me a cookie which isnt much but ive never had a employee of any establishment do something like that in my 68 years of life, and i have severe arthritis and the gentlemen carried my bags to my car. Overall very comforting employee and i enjoyed the nice conversation we had, especially when he was the only employee i seen working, granted the conversation in the back from others could be work planning, he was able to manage 3 customers before me and also manage me and my problems, thank you so much, will be returning!
No greeting, employee on cell phone instead of making my sandwich, dirty drink area, dining room was disheveled, napkin holders empty. Only saving grace was the food was good.
3 out of 6 items missing, so thats half by my math. Awfully filthy establishment. I will not be troubled to return.
First time. Had the club. Absolutely delicious!!
Had open sign walked in and was turned away never will try this place again. 1st impression are lasting
Ive been to several other Firehouse subs shops and have thought they were great. This Firehouse on Warren Rd. across from Westland is Terrible! I had a Steak sub and the meat was not hot as well as not enough meat. The sandwich wasnt good, but I will still patronize the Firehouse sub shops!
Waited 10 minutes no 1 come to help me order my food. I will not be back this is horrible service. Its a shame. Not worth the money.
Picked up subs for me and my dad, very clean and covid regulations.... dubs were awesome very fresh!
Im giving it a 3 because the subs were good. But this location is sooooooo slow. We were the ONLY 2 people in the building, 4 employees were there and it still took 15 min. Like what the heck?
Best subs around!
Symone is a very nice and caring employee. She’s very respectful to the customers and spends time to talk with some of the customers. I will be coming to this place again. This place has a very good atmosphere.
The best steak and cheese sub I have ever had! My husband had the club on the sub...amazing! We will be back!!
Great place! Great people and awesome food! Staff is always warm and say hello every time you walk in.
Very good tasting, alot better than other sub shops, fast service and very kind.
Service was friendly and the place was clean but when I got the sandwich home it didnt have any of the stuff I ordered on it and was pretty skimpy on the meat for what they charge. Going back to Jimmy Johns
Food was great but very unprofessional to have a employees kids running around all over the place while they wait for their mom to get off wait in car very loud not professional to have your family at work
Staff could be much more friendly. One of the ladies is rude
This sandwich sub place was delicious I swear it! The pastrami sub was on point. The bread was soft EVERYTHING WAS JUST SUPBERB.
Quiet, Clean, professional but they forgot amandas ( my gfs) bacon and i had to hear about it for 12 hours 😂 #4 stars lol!!
Tasty, tasty, tasty.... I got the jerk turkey sub.. wish I would have gotten the large... service was great.
Went in the morning and as always everyone’s on their phone whenever I go in there . It’s irritating, i’m not gonna go somewhere to be ignored smh it’s a shame they have good food but terrible service
All 3 subs purchased were delicious....never disappointed in quality of products!!!!
Had the new Jerky smoked turkey sub it was very good. I can honestly say I never had a bad sub there
Food is usually good but service is rediculous ordered 2 subs at 1:36 pm still sitting here waiting 2:05 pm and still is 4 people waiting for food in front of me ?? No idea what takes so long ???.
Went in this place around 7 after i got off of work for a quick bite to eat after a long day food was amazing and the staff were quick and friendly couldnt of been a better thank you firehouse :)
Pick the sub up for my daughter she said its the best subs around
Great sandwiches and hard working workers provide an excellent sub experience. Five stars....hard working brothas.
Ok food but a pure ghetto filthy parking lot and grounds. I turned my floor mats upside down to come home
The food is delicious, both subs and salads, a bit pricey
I love firehouse subs! Very friendly staff and fast service!
Very welcoming and quick. Best customer service I’ve ever had. Love this place
I work here currently, best job Ive ever had.Very work friendly for children and the crew is amazing to work with!
Great food and service. Order online every time.
I had a meatball sub with Xtra provolone cheese. Ive got to tell you guys. IT was Da Best meatball sub Ive ever had.
The best sub for sure fresh hot so much better than subway
We had hook and ladder. Good. But over priced
Sandwiches was good store was clean employees was very nice
Good customer service. I also was pleasantly surprised by the soup I ordered!
Food is always good and the 2 dudes that were there were cool!
Excellent service and deliciously made Hook & Ladder sandwich.
We go here every Sunday, food is great and staff is friendly.
Meatball is on point! Best sub in town.
Prefer to see what and how my food is being handled Cant we see at least the Lettuce and tomatoes. Where are they???
Great subs and the place was extremely clean.
Pretty good subs... Kind of a cross between quiznos and tubbys. A little messy tho and a little pricy I thought.
The Italian sub is delicious 😋
Always friendly, suggesting sales, clean, and the food taste good.
Ok but the bun was soggy and I paid for extra cheese and didnt taste it
This location beats the rest. Food is always good, service is always spot on.
Fast and order was just what I asked for
Easy to order ready on time sub was not bad
I love Firehouse, but this one has been better. The employees at this one are sometimes very rude.
Great sandwiches. My favorite is the steak and cheese with the beer cheese sauce.
15 minutes wait for a 6 inch sub and mac and cheese is ridiculous... was the only customer in the building.
I had 1 sub and waited 15 minutes with no one in the parking lot.
Awesome subs and they give back to fire department
Great food. Best sun Ive had
I make it a habit to find places where I’m willing to come back for a good sub! This is one of those places!
Not bad good fresh food
Excellent customer service and very friendly stuff, and Symone is a delight!
Always ready to make you happy.
Very tasty. Good Value. Quick service.
Great subs. Make sure you round up to donate to their charity.
Very expensive poorly made food
Delish and soooo clean!
Super good subs would go every day if I could
Tasty subs but pretty expensive for what you get.
Nice clean environment & good food!
Good subs
Always ask for a pickle even though it comes with it on the side and I get home and no pickle.
Excellent subs every one should try.
Delicious subs. Just beware large means large subs. :)
Excellent subs,great staff
Tables were all dirty and it was slow and nobody was cleaning
This place sucks had it got sick from it Ill never go there again
Just what I was looking for and it was great. Staff was great too.
Best subs we ever had
Very tasty with good service too
Best place EVER....THANKS GUYSMarilyn Monroe
Lobby open!!
Place is clean a food is delicious 🤤🤤🤤
Mayonnaise on sandwich was really sweet
It was great. Good food
Great subs and awesome service
Never lets me down, always delicious!
It literally took 45 minutes to get 3 subs. It is UNBELIEVABLE
Love this place thanks 👍Brian lawn maintenance🎉🎊🎇
Firehouse is my fave!!!
Outstanding Subs very fresh love the Aviance
A Very Nice Place good Customer Service
First time, but was a good experince
Delicious!! All fresh toppings!
Love the look inside an nice people
Very good service and food is good
Spent $32 for two subs wa
If you have not tried them, I say try them.
Rude staff got my order wrong
They should have the full menu
Great service great food
I love eating here.
No better place then firehouse subs
LOVE THE STEAK and CHEESE SUB!!!!!
Nashville sub was awesome!!!
Way too expensive
Love their Italian
Good food
It was delicious😍😍😍
The food is amazing
Good subs
Quick & friendly.
Loved the chili
Always good!
Great food!!
One of my favorites
Love me some firehouse
Great food
Great subs!
My go to sub shop.
Great food
Really wasnt what I expected
Great sub!
Great sub!
Great subs
Excellent subs.
Excellent sammys
Fantastic
Great
Really good 👍
The best!!
YUM!!!!
Awesome subs
Love this place!!
Clean
Love this place
Not impressed
Top !! The guys they serve are very kind and the sandwiches are good
Love you !!!!
Total reviews rating 4.2
189 Reviews for Firehouse Subs Westridge 2023:
Review №1
2022-05-07Never been there before. Staff was friendly and helpful. The young lady who took my order was polite, and have good recommendations for a sub. She explained that their subs were toasted and severed topped with melted cheese. A customer there, she called him Mike, suggested I get my sub with banana peppers, I took his advice and it was a great sub. Definitely going to go back.
Review №2
2022-03-30People here are really friendly. Greeted me heartily, asked me how the food was, and said goodbye. Even though I was full halfway through eating, the samich tasted so good, I finished it.Friendliness is the service industry is in short supply lately, so visiting this place was a breath of fresh air; I will be back.
Review №3
2021-05-03Sarah and her staff are fantastic! Store is anyways clean and inviting. Im welcomed by name every time I come in. My orders are always correct, and fresh. This is the 2nd time we order a catering box.... the family once again not disappointed. Sarah, thank you and your staff for always going above the normal expectations. Ill be back very soon.
Review №4
2022-05-28Horrible sub experience. My wife called us in 2 subs. Barely meat on both of em. Roast beef is chewy and doesnt look like roast beef. Waste of money and the manager was rude.. i wanna call corporate and complain
Review №5
2022-08-03Thanks for putting the pickle and onion on my sub even though I asked you not to. Chintzy with the meat, not coming back.
Review №6
2020-07-17Sandwich was good. But we ordered online and many topping choices weren’t as we ordered. Also, skip the salad and “mac’n cheese soup” it was so yuck.... but again, sandwich tasted good. Overall rating of “Meh.”
Review №7
2022-04-05Ive had 3 steak subs each was wonderfully made and the ingredients are great! If you havent tried them out I strongly suggest giving it a try.
Review №8
2022-08-21Good food, clean restaurant, helpful staff. Just a bit pricey.
Review №9
2019-01-23Good sandwich, delicious bread, not very expensive, and they deliver through door dash. No wow factor but a good sandwich, will order again.
Review №10
2022-01-18Ordered a sandwich through grubhub. Sandwich that was delivered was the wrong one in the bag. They blamed it on the delivery driver who picked up the correct bag. The manager was immediately dismissive and referred me to grubhub customer service who refunded me with no issue. Thankfully grubhub has more accountability than Firehouse.