Fireplace & Grill Shoppe in Kalamazoo
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Kalamazoo, Kalamazoo County, Michigan, US
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Site: http://fireplaceandgrill.biz/
- Monday:Closed
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–5PM
- Saturday:10AM–2PM
- Sunday:Closed
Unimpressed. Bought a 1600 Big Green Egg that turned out to be not as high quality as people say, then the company (BGE) ignored me. When I complained about BGE this dealer told me that while they couldnt help with the defective part, for customer loyalty they would sell me a replacement at a discount. Emailed them and told them that while this wasnt great, it was BGEs fault for selling defective stuff, so this would keep me loyal to the dealer at least, but not BGE. Asked them to email when it was available. Now a week later, nothing. Sticking to Amazon from now on...you pick local companies because of service-- if that doesnt happen, why reward someone for having the right zip code?Note: the PEOPLE at their BH store were excellent, which is why this is a two star not just one.
If they have what you need in stock, probably no issue. However, if they have to order anything for you, I would strongly recommend shopping elsewhere. A fireplace order I placed in early December has been a complete disaster with literally no follow-up or concern. Any shop that can casually lose a $2,000 order does not need my or your business!
Total reviews rating 4.5
28 Reviews for Fireplace & Grill Shoppe 2023:
Review №1
2021-12-07Mark Wrench has a fantastic shop. Excellent service and prices. Huge variety. Listens to what you have and is ready with brilliant suggestions. Not overbearing and pushy at all. Cant wait until our product arrives.
Review №2
2021-10-07Had trouble with a grill and due to current labor and shipping, my replacement was not going to be available until next year. Fireplace and Grill Shoppe went out of their way to correct the situation and they now have a very happy and satisfied customer. Couldnt have asked for a better outcome or business to work with. Thank you Fireplace and Grill Shoppe.
Review №3
2021-09-14I worked with Mark for many months. He was extremely knowledgeable, helpful, and very patient while I made my decision. We now have an awesome new fireplace that we love! Thank you Fireplace and Grill Shoppe!
Review №4
2020-07-15Spoke with Mark. Very impressed. He had me send him photos of our Mid Century Modern fireplace. We thoroughly discussed options for doors but ended up talking about no doors at all. I’m impressed that he suggested a solution that didn’t include him selling me something. He wanted what was best for our home regardless of making a buck. I will do everything I can to recommend this business to repay Mark’s suggestions. Professional, honest, and great taste! Thank you!
Review №5
2021-11-22Mark and his son Zack were great to work with, when a small issue arose they responded quickly and made things right. I am happy to support this local business.
Review №6
2014-07-11Experts selling quality products. I purchased my Big Green Egg from them because of their expert knowledge on my first phone call. Everything I needed was in stock and I picked up that day. I continue to return for their high quality lump coal and wood chips. They will fit the grill to you and recommend the correct accessories the first time. You owe it to yourself to go in, talk with them and become a lifetime customer you recommend to all of the people you know.
Review №7
2019-02-16What a great business!! They are always very friendly and helpful. They have a deal going on right now until March 3. If you have any fireplace or grilling needs I recommend checking them out. They are in the middle of a renovation but that does not interfere with their customer service at all. Great, knowledgeable, friendly people.
Review №8
2017-05-15So my husband and I were looking for a good grill and a good company to deal with so we decided to go to Kalamazoo grill shop about a week ago Saturday, we drove by many big box stores that sell grills and we bought a high end grill with Mark got it home by the time we noticed Saturday afternoon after they were closed one of the grills grates you cook on and did not match the others and we were missing a cotter pin. Call Mark Monday texted the pictures that he asked for and we also requested we wanted to purchase a smoker box for that grill he asked when we can be there since we work all week we told him next Saturday he said OK he will get it taken care of got there the following Saturday drove 40 minutes he was not there and the poor employee William and nothing about this. We waited for a LONG time while he went looking into this.He ended up giving us three aftermarket grill grates to match the one aftermarket one we have but Im still not happy with this the warranty is on the Broil King grill grates I do appreciate Williams help it was not his fault also we discovered a Broil King cookbook sitting there on another grill that I was supposed to get with my grill, so William then gave me the cook book.Also no smoker box for our grill there and now Im going to order a smoker box for this grill on line and not spend the money with the store! I work in service and this to me was poor service!
Review №9
2018-11-17These guys are extremely knowledgeable. I fully intended on buying a Traeger online but after a quick phone call Zach and Will were very helpful and definitely know what they are talking about. I would highly recommend.
Review №10
2021-08-08These folks know more about woodburners and fireplaces than anyone I know. They were very helpful with advice on my Woodburner installation. Get your Wood burner or pellet grill here.