Fix Auto Santa Clara East

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Name: B***** P****
Date: 2024-05-02 18:30:34
Rating: 5
Comment: Excellent communication and customer service with very reasonable estimate on repairs and completed in time. I really appreciate Steven. Thanks for your kind support.

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Name: K*** K*****
Date: 2024-04-25 19:06:23
Rating: 5
Comment: Right on schedule and great finish. The one I can recommend to any one.

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Name: C****** Y*
Date: 2024-04-12 21:32:29
Rating: 5
Comment: Tbh they did a way better job than what I expected! Ken is a very nice, honest person and super easy to work with. He was very transparent about everything. The front desk dude is also pretty easygoing.Yes they would sometimes miss your calls which could be improved. But overall, I would still recommend this shop to anyone who wants get a car well fixed and a good customer experience

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Name: R***** A*******
Date: 2024-04-09 22:02:27
Rating: 5
Comment: Quality work and great service! Trust their process and let them work their magic.

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Name: A*****
Date: 2024-03-22 18:35:38
Rating: 5
Comment: Great experience and very easy working with the place. They are very good at communicating and will send calls to let you know when the estimates/when the car will be finished. Definitely recommend! The job looked good and I was impressed.

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Name: S****** L****
Date: 2024-03-07 00:14:18
Rating: 5
Comment: Work was done professionally and completed a day earlier. Promised to give rideand nobody was available so Ken calledUber and paid for it

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Name: M**** C**********
Date: 2024-03-01 01:25:49
Rating: 5
Comment: I am very happy with the service and work done to my car. I highly recommend this body shop over any other.

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Name: J**********
Date: 2024-02-29 20:49:08
Rating: 5
Comment: Really good guys to work with! They earned they’re selfs a longterm customer.. easy process with them

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Name: A** R****
Date: 2024-02-28 19:14:05
Rating: 5
Comment: Fantastic service.Smooth and efficient.

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Name: E*** M*****
Date: 2024-02-22 19:23:41
Rating: 5
Comment: Thank you and the Shop - great customer service and my Moms Equinox frontend looks brand new...

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Name: a**** v*******
Date: 2024-02-20 20:10:41
Rating: 5
Comment: Kien is very professional and the work done on my car was great. I will definitely recommend his shop.

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Name: e**** j*****
Date: 2024-02-13 20:36:29
Rating: 5
Comment: I took my car in and I was greeted with a smile. The place is so professional and will update you step by step on what’s happening with the vehicle. I highly recommend FixAuto to anyone. Thank you FixAuto

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Name: K*
Date: 2024-02-09 00:31:56
Rating: 5
Comment: My experience with Ken at Fix Auto SC east was nothing short of perfection! Two windows in my truck were broken overnight, and my insurer (State Farm) had a list of approved service vendors -- Fix Auto was my choice and Im certainly glad it was. Ken worked rapidly to (a) apply sheeting to protect my vehicle, (b) quickly searched and found replacement windows, and (c) Installed them the next morning. I could not have asked for a better experience and wont go anywhere else in the future.

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Name: v*** m*********
Date: 2024-01-31 19:41:37
Rating: 5
Comment: You guys were nice and my car came back perfect. Thank you

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Name: Z*** Z**
Date: 2024-01-26 16:18:46
Rating: 5
Comment: Great communication and everyone I talked to was incredibly nice and helpful. Highly recommend!

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Name: L*** Z
Date: 2024-01-13 20:30:55
Rating: 5
Comment: Very friendly and professional.They fixed my car on time as promised, it looks like new.Thank you 😊 🙏

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Name: L***** T******
Date: 2024-01-06 19:32:20
Rating: 5
Comment: Ken is awesome! Very pleasant and helpful!

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Name: J**** X*
Date: 2023-12-29 19:33:21
Rating: 5
Comment: Ken makes everything clear and easy to understand. It is always a pleasure going to him for my car needs and I trust his integrity and work ethic.Great work that will always have me returning for my car issues. 100%

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Name: D**** B***
Date: 2023-12-21 18:14:15
Rating: 5
Comment: I recently took my car in because someone backed up into my drivers door. When I arrived, I was greeted right away and I explained what happened. The person who helped me (totally forgot his name) explained everything to me what the process will be like and how long it would take. Made the appointment, dropped the car off and came back a week after to get my car. When I picked up my car, another person explained how they fixed my drivers side door and the parts they used. Great auto shop. Would definitely come back, if needed, and recommend 100%.

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Name: G***** S****
Date: 2023-12-18 20:06:30
Rating: 5
Comment: Very professional, and kept us informed throughout the repairs.

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Name: M****** L**
Date: 2023-12-16 19:47:43
Rating: 5
Comment: I went to Fix Auto from an insurance recommendation after getting rear ended. Ken was great from the getting the quote to the insurance company to making an appointment to letting me know when the parts were arriving, to when the car would be ready.My car was ready 3 days early. It was a pleasant experience and I would recommend getting your repair done at fix auto. As an unexpected bonus the interior of the car was cleaned and I’m very happy to be driving my car.

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Name: J*** S*******
Date: 2023-12-02 19:49:58
Rating: 5
Comment: Very professional! Great service and did an absolutely wonderful job on blending the paint. Nothing but great things to say about them.

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Name: J******* L**
Date: 2023-11-20 19:13:39
Rating: 5
Comment: I’ve had two great experiences with these guys. They’re friendly and easy to work with and did a great job both times. During my most recent experience, I realized I left a dish with food in my car and called and asked them to toss it. They took the time to wash out my bowl and put it back in the car for me. I thought that was very kind.

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Name: J** L*
Date: 2023-11-17 17:24:38
Rating: 1
Comment: The worst car mechanic shop you will ever meet.- very UNPROFESSIONAL: my car had a collision and was assigned to this shop for repair. After the inspection for estimate, there is no any update. I called several times. One week after the inspection they said they haven’t even submitted the inspection pictures to the insurance company at all. They promised to submit the photos finally.After that I called them several times to follow up. Each time they either never answers the phone or told me they haven’t heard back from the insurance company.After another two weeks, I called them again and they said they haven’t heard back from the insurance company and they will check with the insurance company. A few hours later the insurance company called me and said they do not wanna work on my car. And the insurance company told me they actually have approved the estimate about 10 days ago. So this shop has been not doing anything since day one but just kept lying to the customer.So DO NOT work with this shop as they will NEVER take care of your car. If you wanna take initiative to follow up, they will then just keep LYING to you and tell you there is no any update for weeks or months. So you waste lots of time waiting for them until you figure out they are not doing anything and just lie to you and have you wait forever.- very rude: the customer service is very very rude on the phone. They never give you any update and normally won’t answer your phone.- big liar: lie to the customers from day one about your car repair status and progress.So DO NOT waste your time to send your car to them for repair. They will do nothing but lying to you and wasting your time and having you wait for months.

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Name: T**** L**
Date: 2023-11-06 02:04:44
Rating: 5
Comment: Highly recommend to anyone. I got my car fixed here. The work is fast and great. Communication with Kien was pleasant. Kien also helped me to call the Enterprise car rental company to pick up me and pick up the rental car at the end when my car is ready to drive, so convenient!

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Name: R********** K*******
Date: 2023-10-31 18:32:54
Rating: 4
Comment: From estimate to delivery, clear communication through email and phone calls. Recheck vehicle for any complaints after initial delivery. First time here so give 4 stars.

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Name: E**** Z
Date: 2023-10-29 18:35:19
Rating: 5
Comment: Definitely recommend Fix Auto Santa Clara East for all your vehicle collision and repair needs. I chose this selection due to the high ratings feedback and glad I did. They are extremely professional and owner Ken is the best. Takes a lot of pride in his work and has a great team. When I got my car back it looked brand new. Thank you again and will use them again if needed.

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Name: R** A****
Date: 2023-10-24 06:10:54
Rating: 5
Comment: Got hit and run at my home, while parked. Insurance said this place was close to my place. I agreed. They really did a fantastic job with the repair, and when I had a slight hiccup after it got done, they took care of me right away and fixed the issue. Fantastic service. Thanks Fix Auto!

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Name: C*** H****
Date: 2023-10-16 19:18:02
Rating: 5
Comment: Throughout my whole experience with getting a quote, scheduling repairs, and dropping my car off for repairs, Ken made everything painless. I was always kept informed on what was being done, and even after finding the wrong bumper was sent for my car and additional parts needed once my bumper was taken off, Ken delivered to complete the job on time. I was amazed at how flawless the paint job was. The paint matched perfectly! Id highly recommend Fix Auto Santa Clara East if you want your car done right.

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Name: n** c****
Date: 2023-10-07 22:30:29
Rating: 5
Comment: They explain the steps and the repair was done in a timely manner.

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Name: S**** T*****
Date: 2023-10-02 18:43:57
Rating: 5
Comment: Kien had great communication and was very responsive. He scheduled service that was convenient with my schedule and kept the repair on the agreed upon timeline. I am very pleased with the outcome of the work and the excellent service I received. I would highly recommend.

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Name: D** N*****
Date: 2023-09-25 19:20:59
Rating: 5
Comment: Excellent works.

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Name: S****** T****
Date: 2023-09-18 21:22:29
Rating: 5
Comment: I will absolutely be returning to this business for any future issues. Ken was super responsive, timely in communicating and sincere. The cost to fix my car was actually lower than when he first quoted. He submitted our insurance claims immediately and I was overall very impressed.

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Name: S**** F***
Date: 2023-08-16 19:31:19
Rating: 5
Comment: What Kien and his business did for me and my husband was nothing short of making us feel that our damaged car could be again perfect and personal as it was in the beginning. Thank you.

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Name: P****** C*******
Date: 2023-08-06 21:16:51
Rating: 5
Comment: Kien was exceptional to work with. He kept me informed and my car was done early. My car looks brand new. And Kien helped me with the rental car so the entire experience was smooth! I would definitely recommend them!

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Name: R**** J****
Date: 2023-07-25 19:20:20
Rating: 5
Comment: These guys were amazing. Good communication and scheduling. Car turned out like brand new. Recommend!

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Name: S***** F*****
Date: 2023-07-22 20:39:03
Rating: 5
Comment: Fix Auto repaired a bumper on my insurance claim. They sent me a same day estimate, and kept my apprised throughout the repair process. When an extra damage was discovered they handled all the extra paperwork with the insurance with no involvement from me. The result is like new, and I’m very pleased to have chosen Fix Auto. Thank you so much!

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Name: C******** S********
Date: 2023-07-20 18:29:29
Rating: 5
Comment: The service was very good, place was easy to find and they kept me updated my car as needed. Also my car came back to me as if there was no accident I loved it and love how much work they put into my car

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Name: D**** W***
Date: 2023-07-08 18:21:57
Rating: 5
Comment: Very goid advice

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Name: C**** B*****
Date: 2023-07-02 14:53:27
Rating: 5
Comment: Great customer service and delivered beyond my expectations.

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Name: t*** w***
Date: 2023-06-12 04:37:32
Rating: 5
Comment: Number 1 work was done for me here and I will always bring my car here if. I ever need work done on it. I love my car so this is the place for me !I recommend this place for everyone !Thank you Ken for fixing my car in new condition again 😀!!!!

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Name: F****** P**** G***** k -**
Date: 2023-06-09 20:04:36
Rating: 5
Comment: My experience in this place was the best, great professionalism, the person who received me was very kind. They left my car like new and they delivered it to me super clean!!! And they gave it to me too. It is ntregsron the fis that they told me. I am very satisfied. Thank you!!!Maria Lopez

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Name: C****** L****
Date: 2023-06-07 18:22:51
Rating: 5
Comment: I had a Great experience with Fix Auto Santa Clara East, my vehicle was ready on time. A day earlier actually, the staff was very friendly and helpful. They kept me aware of my cars progress throughout the repairs. My car looks great 😊 Thank you!

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Name: W** C****
Date: 2023-06-03 18:54:39
Rating: 5
Comment: Very responsive, get the job done fast

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Name: D*******
Date: 2023-05-31 04:57:28
Rating: 5
Comment: I dented my back door trying to squeeze through a parking lot I had no business squeezing through. I hit a pole on the back passenger side door. Ken was super nice and gave me a date to drop off my car. His team did a great job and it was even ready early.Ken took great care of my car. He brought it back to look like new! Also, I like the location of his shop. There is plenty of places to park and if its too crowded, Ken will park the car for you.I hope I never have to take it back!

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Name: k*********** P********
Date: 2023-05-26 21:49:51
Rating: 5
Comment: Great job and work completed the dates commited.

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Name: J*** H*
Date: 2023-05-19 22:14:54
Rating: 5
Comment: Theres a reason why Fix Auto East is filled with cars in their lot. They do really good work with warranties on their materials/work. The hood on my Tacoma was oxidized and Ive been meaning to get it resprayed but procrastinated since COVID started. This shop came recommended by Tyler over at Infinite of San Jose on Tully. They know which shops in the area are good. The things I look for in a body shop are communications, price and workmanship. Fix Auto East went above and beyond on all of my criteria. My hood looks like new now. Great job everyone at Fix Auto East.

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Name: M******** s*******
Date: 2023-05-14 16:54:15
Rating: 5
Comment: Repair was done in a timely manner. I was provided with updates the entire time. Ken was super sweet! My car repair was done very well. 5/5 for Customer service and Quality of work.

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Name: J********* G******
Date: 2023-05-13 21:44:10
Rating: 5
Comment: Ken was great! Work was done in a timely manner and my hood came out perfectly! Very happy.

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Name: P******* T*****
Date: 2023-05-03 21:27:24
Rating: 5
Comment: Such a great service. They did such a great job. They worked with my insurance and I couldnt even see something ever happened to my car. Great service, clean space, nice people, fast service and even when they accept insurance they are nice with people.Thank you!!! Sorry for not giving names but Im bad remembering but he did the contract and gave me the car in such a great condition.Thank you!!!

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Name: S***** P*********
Date: 2023-05-02 03:59:15
Rating: 5
Comment: I strongly recommend this shop. Customer satisfaction guaranteed!! Ken, owner of this shop blew me away in my expectations of his shop and service, he is very rare to find, exceptional, outstanding. Thank you Ken! Keep up the good job and reputation you earned in customer Satisfaction!

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Name: J*** D***
Date: 2023-04-18 18:21:33
Rating: 5
Comment: Great

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Name: D G
Date: 2023-04-09 23:00:32
Rating: 5
Comment: Great experience here. All body shops are busy these days after the storms, so I appreciated Kens kindness and honesty regarding when they could fix my car. He made sure I was only without the car for the duration of the repair (checked on part availability, etc), which helped minimize cost of a rental. The work was done in a timely manner, and it looks great. Excellent communication, quality work, and kind owner. Highly recommend!

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Name: s***** b****
Date: 2023-04-06 18:21:54
Rating: 5
Comment: Very clean work came out really good very friendly. I would highly recommend this body shop.

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Name: N**** A*****
Date: 2023-04-03 20:20:07
Rating: 1
Comment: I had a terrible experience. The workshop gave an appointment for two weeks and mentioned that the estimate to complete the work would be five working days. On the day we went to delivery, he changed the estimate to complete would be three weeks from 5 working days. Beware, it seems like terrible business practice, a horrible customer experience. I had to cancel my repair due to the experience

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Name: B*** S*******
Date: 2023-02-20 23:19:37
Rating: 5
Comment: My Toyota had a small dent in the front bumper. Kien (owner/operator) took a heater and pushed out the dent in less than five minutes. At no charge! Highly recommend.

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Name: D* L*** C*********
Date: 2022-12-07 04:33:05
Rating: 5
Comment: Outstanding in every respect; Fix Auto Santa Clara East was highly recommended by my longtime insurance agency, State Farm, & they were absolutely correct. Personable, professional, thoughtful personnel at Fix Auto Santa Clara East, who clearly know their stuff.I do not hesitate to recommend this business.

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Name: 4******
Date: 2022-11-04 18:47:30
Rating: 5
Comment: Very kind and understanding. I highly recommend coming here

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Name: R****** E*******
Date: 2022-09-22 04:34:23
Rating: 5
Comment: This shop is very convenient and the service is so good thank you for your time to fix my car ahead of schedule. This shop is highly recommended 👍👍👍👍👍👍

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Name: J** M***
Date: 2022-07-29 16:58:54
Rating: 5
Comment: I had a no hassle experience. Ken was very accommodating and went above and beyond for me. I’m super happy with my service and I would go to him again. 😀

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Name: �**
Date: 2022-07-13 00:13:10
Rating: 5
Comment: This body shop is excellent. He can repair my car damaged body in great detail . He can explain the damage to me and complete the job quickly. I certainly recommend my friends to bring their car to the shop.

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Name: S******* R**
Date: 2022-07-07 18:54:53
Rating: 5
Comment: Mr. Dao is very polite and professional in all his interactions. He was also very honest and straightforward in communicating to us how long it will take to get the repairs done. He always replies to emails and responds to calls in a prompt manner. We intend to avail his services in the future.

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Name: M******** & M****** C******
Date: 2022-06-03 20:48:25
Rating: 5
Comment: I dealt with Ken he had great customer service and had my van back to me in a timely manner they had to replace door and fender and paint it to match and replace two wheels they did a great job I’m glad I found them.

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Name: Z*** W*
Date: 2022-04-23 15:12:44
Rating: 5
Comment: Very pleased with the services and professionalism. Would certainly take my car back here.

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Name: P**** R********
Date: 2022-04-09 05:37:00
Rating: 5
Comment: Really enjoyed Kiens service and diligence throughout the repair process.

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Name: K***** T*****
Date: 2022-03-26 15:44:53
Rating: 5
Comment: I was referred to Fix from my insurance. They did a great job fixing my Jeep and Im glad to have it back. Ken was very efficient with involving me in the process of getting everything done. I would definitely recommend them to family and friends!

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Name: r** k***********
Date: 2022-02-25 19:10:53
Rating: 5
Comment: I brought my Subaru in for body repair after a collision. The car was fixed very well and I got lots of help in providing the information needed for my insurance claim. Thanks guys for your professionalism.

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Name: P******** B******
Date: 2022-01-14 00:33:22
Rating: 5
Comment: I took my car into the Auto Fix off Lafayette in Santa Clara because I had accidentally left my windows open when it rained (oops) and when I came back from being out of town my car was soaked and eventually began to grow mold. I called my insurance regarding this and they referred me to this auto fix. When I took my car in, Ken was so helpful even though they did not specialize in mold. He took out my back seats and opened up my carpets and told me I had to air out my car. He was even nice enough to lend his fan to me while I air dried it in my car port (during the rain fall). I felt like he went out of his way to help me the best way he could and eventually my car in the inside was dry and the mold was gone (I had also had to clean a bit of it up to prevent the mold from spreading). Overall I had great customer service and I’m very thankful Ken helped me out! I would certainly come back to this auto fix!

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Name: W** D***
Date: 2021-08-30 22:33:24
Rating: 5
Comment: Excellent service!!! Repaired the whole passenger side of my SUV seamlessly, now it looks brand new, I am extremely satisfied with the end result. I would say this is by far the best auto repair shop I’ve encountered with. Highly recommend, great quality and hard work is hard to find these days.

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Name: M***** E****
Date: 2021-07-27 23:59:34
Rating: 5
Comment: Had a great experience here. Estimate was provided within 5-10 minutes and Kien walked through it with me to make sure I understood my options. Work was done quickly at a reasonable price and finished exactly when promised. Regular updates given during the work. Repair / paint looks great. Im glad I chose this place for the work.

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Name: S****** Y***
Date: 2021-07-18 23:46:52
Rating: 5
Comment: Ken did an amazing job painting the scratch I got and he is really professional and friendly. Fix Auto Santa Clara East is highly recommended if your car has any issue

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Name: A***** B**********
Date: 2021-07-01 16:46:45
Rating: 5
Comment: Honestly, perfect service from Ken. Professional, courteous, friendly, timely... I cant say enough good things about this place - I will absolutely come back if/when my car needs more body work.

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Name: j** f****
Date: 2021-06-13 17:47:41
Rating: 5
Comment: I had a very good experience, I was indefinitely helped out and gave me every detail also very professional. They made renting a car very convenient and easy which I really do appreciate

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Name: S***** T****
Date: 2021-06-07 17:32:29
Rating: 5
Comment: I would highly recommend this shop to anyone that need body work. Mr Kien assisted with insurance claim and also helped with rental car too. Front Bumper and Fog light were done perfect! He also did some additional things that were not in claim that was unexpected and pleasing.

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Name: B**** D*******
Date: 2021-05-04 13:50:03
Rating: 5
Comment: Ken, was very professional and friendly. He clearly described the extent of repairs required for my car. He kept me informed the entire time and even escorted me to return my rental. My car runs very smooth. He and his team did a great job.

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Name: T** D**
Date: 2021-03-27 23:49:34
Rating: 5
Comment: I dropped my car for part repair last week. They sent me updates frequently. I didnt need to worry about anything. They took good care of my car. When I picked it up today, the car looked amazing like a brand new car! The staff are very friendly and nice. Highly recommend Fix Auto Santa Clara EastThank youKen’s

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Name: B** E******
Date: 2021-03-17 23:24:20
Rating: 5
Comment: Ken did an excellent job, was very professional, and timely. His rates were very reasonable too. While I hope not to need him again, its nice to know he is there if I need.

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Name: L*** H********
Date: 2021-02-10 22:22:10
Rating: 5
Comment: Fix Auto was extremely professional in everything they did. I originally called for an estimate and was considering other shops, however Kien called and assisted me through the process. It was a very easy and simple experience that did not break the bank. I recommend this shop if you ever need repairs or body work. 10/10

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Name: B******
Date: 2020-07-31 16:40:47
Rating: 5
Comment: Came over to get a small piece of my car snapped back into place and it was done quickly and for free! Staff are amazing, helpful, and care. They also helped me out with one of my leaking tires again, for free. I will be coming back here for any bigger issues I have in the future and if you are thinking about it, you should go too!

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Name: p***** m***
Date: 2020-07-25 23:54:36
Rating: 5
Comment: I would highly recommend this shop to anyone that need body work. They help assist with insurance claims and also help with rental car too. Repair looks perfect!

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Name: J*** L*****
Date: 2020-07-06 15:20:21
Rating: 5
Comment: I highly recommend this shop for major or minor repairs. High quality work and a fantastic price. I was so happy that I brought my car there. If you are looking for honest and friendly place you should take your car to Fix Auto Santa Clara East.

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Name: R****** C*****
Date: 2020-06-26 02:06:53
Rating: 5
Comment: Great customer service, Kien the manager/ owner gave great detail and explained the process. Car looks great. Body work and paint job looks flawless. Lifetime warranty on repairs. Will go back if i need any car help.

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Name: D**** L*****
Date: 2020-06-26 01:59:10
Rating: 5
Comment: I had an accident and took my car over here and I thought it was totaled but they did a really good job. I recommend this shop.

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Name: A****** L***** O****
Date: 2020-06-26 01:54:22
Rating: 5
Comment: I took my car to Fix Auto Santa Clara East to fixed it after I had an accident and they did a phenomenal job. Im really happy with the results.

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Name: C**** P***
Date: 2020-06-21 18:43:37
Rating: 5
Comment: I stumbled upon this shop by accident while shopping around to have my transmission fix on my 99 honda prelude, i met Kien, manager? Really affable and professional, he got straight to the point, gave me a quote which was very reasonable compared to the two shops i went to. Service was done in a timely matter. Will definitely return for any other service dit me.

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Name: C******** H*
Date: 2020-06-17 21:37:16
Rating: 5
Comment: I dont like looking for auto body shop because I just never know if I am being ripped off. However, I pick this place although I was skeptical. This place has exceeded my expectation. The customer service was outstanding.I had a minor dent on my SUV and I thought it would cost me and arm and leg to fix. Kien gave me a fair estimate and throughout the repairs, I was updated with the progress on the car.When I picked up my car, I was very pleased with the results. The dent was fixed and they also washed inside of my car. I would definitely recommend this shop if you need auto body work!